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Harmony Dubuque

901 West Third Street, Dubuque, IA 52001 · For profit - Limited Liability company · 75 certified beds · (563) 556-1161 Medicare & Medicaid certified

Call the home — (563) 556-1161 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited Jan 2026Behavioral-health or dementia-care citation — no harm found (F0758)2 actual-harm citations$19,371 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Jan 2026
  • it has 2 actual-harm citations
  • a high number of inspection citations overall (28) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $19,371 in federal fines (most recent 2023-11-07)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • nursing-staff turnover (72%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
200 Mercy Dr · (563) 589-8595 · Call to confirm hours
Pharmacy
1000 Langworthy St · (563) 584-3405 · Call to confirm hours
Grocery
352 Bluff St · (563) 557-8159 · Call to confirm hours
Park
600 Cooper Pl · (563) 589-4263 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased3.5%17.1%15.4%better
Long-stay residents who lose too much weight2.7%4.6%5.4%better
Long-stay residents with a catheter left in their bladder0.7%1.5%0.9%better
Long-stay residents with a urinary tract infection1.6%2.4%2.0%better
Long-stay residents with depressive symptoms10.1%4.2%6.5%worse
Long-stay residents who were physically restrained0.0%0.2%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury5.9%3.8%3.3%worse
Long-stay residents whose ability to walk worsened1.2%16.6%16.1%better
Long-stay residents on antianxiety or hypnotic medication16.7%20.8%18.9%better
Long-stay residents given the seasonal flu vaccine89.5%95.3%95.3%typical
Long-stay residents with pressure ulcers7.1%4.2%4.7%worse
Long-stay residents with worsening bladder/bowel control35.7%25.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table9.6%19.5%17.1%better
Short-stay residents who newly got an antipsychotic medication5.1%2.1%1.4%worse
Short-stay residents given the seasonal flu vaccine63.8%73.3%79.4%worse
Short-stay residents rehospitalized after admission22.4%20.9%22.6%typical
Short-stay residents with an outpatient ER visit23.1%13.2%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.601.491.67worse
Long-stay outpatient ER visits per 1,000 resident days2.632.081.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

53.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 77 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

53.9%U.S. median 51.5%
Got home and stayed home
9.7%U.S. median 10.7%
Went back to hospital
51.2%U.S. median 56.6%
Met the expected recovery
0.27U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 51.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 43 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 40% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF53.9%CMS range 43.4–65.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.7%CMS range 6.5–14.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge51.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge34.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge32.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified84.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting95.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.7%CMS range 4.3–12.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.781.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.86
RN hours/ resident / day
0.37
LPN hours/ resident / day
2.17
Aide hours/ resident / day
3.39
Total nurse hours/ resident / day
0.54
RN hoursweekends
72.4%
Total nursing turnover
62.5%
RN turnover

How full it usually is: this home is certified for 75 beds and averages 56.0 residents a day — about 75% occupied, or roughly 19 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.39 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.86 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.17 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.13 hrs/resident/day on weekends vs 3.50 on weekdays — 11% thinner on weekends. RN hours go from 0.99 to 0.54 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 72% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

4
deficiencies at the latest standard inspection (2026-01-14)
5
at the previous standard inspection (2024-10-24)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

28 citations, most serious first. The 12 most serious are shown; the remaining 16 are one tap away and print in full.

  • Actual harm · G2026-03-12 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review, staff interview, Nurse Practitioner (NP) interview, physician office staff interview, resident interview, and resident family member interview, the facility failed to ensure a resident received effective pain management interventions that included the administration of analgesic and other medications that enhanced pain control as ordered and directed by the physician for 1 of 4 residents reviewed for pain management (Resident #9). This deficient practice resulted in the resident experiencing sleep disturbance due to pain. On 2/16/26 Resident #9 called 911 themselves for transfer to the hospital for pain management when the resident experienced pain at level 10 out of 10. The facility reported a census of 55 residents.Findings include:The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #9 admitted to the facility on [DATE] from the hospital. The resident scored 13 out of 15 on the Brief Interview for Mental Status (BIMS) cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-11-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review, and staff interviews the facility failed to provide the assistance required to prevent falls for 2 of 5 residents reviewed for falls (Resident #8, and Resident #223). The facility reported a census of 72 residents. Findings include: 1. The Minimum Data Set (MDS) assessment tool, dated 8/30/23 , listed diagnoses for Resident #8 that included: Type 2 diabetes, dysphagia (difficulty swallowing), severe intellectual disability, and fracture of lower right leg. The MDS assessed the resident required extensive assistance of one staff for: bed mobility, transfers, and walking in the room and the corridor; and supervision with set up help only for eating. The MDS did not list the resident's Brief Interview for Mental Status (BIMS) score. The Care Plan revealed a focus area of at risk for falls due to history of falls, impaired balance/poor coordination initiated on 5/27/21. A Progress Note dated 8/20/23 revealed the resident incurred a witnessed fall after using…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-01-14 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, facility record review and facility policy review the facility failed to ensure an effective Quality Assurance Performance Improvement (QAPI) process to address previously identified quality deficiencies, resulting in repeated deficiencies cited on the current survey that were cited in previous surveys. The facility reported a census of 57 residents.Findings include: The Centers for Medicare and Medicaid Services (CMS) 2567 form dated 10/24/24 reflected deficiencies identified for the QAPI program (F865), and infection control (F880) . The current survey conduction 1/5/26 though 1/14/26 also identified the above concerns. In an interview on 1/12/26 at 3:52 PM, the Administrator reported that the Infection Preventionist developed interventions for the past deficiency of F880. A review of the interventions which the Infection Preventionist implemented included, in part, the following: Medication Pass Audits which include watching hand washing, blood sugar checks, cleaning of the glucometers, Insulin administration, eye drops and inhalers. Treatment Audits…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-14 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and staff interviews, the facility failed to don isolation gowns while providing cares to two of three residents in Enhanced Barrier Precautions (Resident #5 and Resident #35). The facility also failed to use proper hand sanitation during an observation of a Medication Pass on 1/7/26. The facility reported a census of 57 residents. Findings included:1.The Minimum Data Set (MDS) dated [DATE] identified Resident #5 as cognitively impaired with a BIMS (Brief Interview for Mental Status) score of 03 out of 15. The MDS also identified Resident #5 as always incontinent of urine and bowel, and had one Stage IV pressure ulcer and one unstageable pressure ulcer. Observations of Resident #5 revealed the following: On 1/5/26 at 10:39 AM, the resident was asleep in bed, covered with a bath blanket from waist to feet. On Resident #5's door there was a caddy for PPE (Personal Protective Equipment ) and a sign for Enhanced Barrier Precautions (EBP). On 1/7/26 at 1:55 PM, Staff E, CNA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-14 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident and staff interviews, the facility failed to ensure dignity was maintained for one of four residents observed during cares (Resident #35). The facility reported a census of 57 residents. Findings include: The MDS dated [DATE] identified Resident #35 as moderately cognitively impaired with a BIMS score of 9 out of 15. The MDS also identified Resident #35 had an indwelling urinary catheter and was incontinent of bowel frequently. The Care Plan initiated 10/7/25 identified Resident #35 required assistance with activities of daily living. In an observation of incontinence care on 1/7/26 at 9:22 AM, the Facility Nurse Practitioner entered the room without knocking on the door and asked CNAs (Staff B, CNA and Staff D, CNA) to help her in a different room when they were finished. When she entered the room, the privacy curtain was not pulled around the bed and Resident #35 was not covered with a sheet when she entered. The resident's gown was pulled up above his waist,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-14 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, clinical record review, police reports, interviews, facility investigation documentation, and policy review the facility failed to protect residents from being taken advantage of financially for 2 of 3 residents reviewed (Residents #2 and Resident #11). An employee took one resident's bank card information and paid personal bills with it, and accepted $25 from another resident. The facility reported a census of 57 residents.Findings include:1. The Minimum Data Set (MDS) for Resident #2 dated 11/26/25 documented diagnoses of amputation, cancer, depression, and malnutrition. The resident scored 15/15 on the Brief Interview for Mental Status (BIMS) assessment which indicated intact cognition.On 1/05/26 at 3:06 PM observed Resident #2 in his bed and talking with his [family member] who was seated in a chair near the foot of the bed. The resident's phone rested on his chest, and it had an attached sleeve on the back to hold cards. He pointed to it and slipped his identification out to show how it worked. His debit card was under the phone on his chest. He confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-13 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, clinical record review, staff and resident interviews, and policy review the facility failed to ensure residents received care and services that allowed for a dignified existence and communication with friends and family for 3 of 4 residents reviewed for resident rights (Residents #1, #2, and #3). Resident #1 was left in the dining room leaning sideways in her wheelchair and spoken to disrespectfully by staff, Resident #2 reported being incontinent waiting for a call light to be answered, and Resident #3 was denied phone calls with family. The facility reported a census of 47 residents.Findings include: 1. The Minimum Data Set (MDS) for Resident #1 dated 8/20/25 documented diagnoses of pneumonia, Multiple Sclerosis (MS), Chronic Obstructive Pulmonary Disease (COPD), and Post Traumatic Stress Disorder (PTSD). The Brief Interview for Mental Status (BIMS) score totaled 14/15 which indicated intact cognition.The Care Plan (CP) for the resident with an admission date of 10/4/24 indicated she agreed to sit at an assisted table in the dining room for all 3 meals. She…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-29 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff and resident interviews, policy review, and observations the facility failed to notify a resident's physician of a change in condition in a timely manor for 1 of 6 residents reviewed (Resident #6). The facility reported a census of 59 residents. Findings include: According to the Minimum Data Set (MDS) dated [DATE], Resident #6 had diagnoses which included fractured left femur neck, Parkinson's disease, and sepsis. The MDS revealed the resident had a Brief Interview for Mental Status score of 11, which revealed the resident had moderate cognitive impairment and may need extra help for daily tasks. The resident had a history of falls. The resident required supervision or touch assistance with transfers and partial to moderate assistance with walking. Review of the resident's Care Plan dated 12/10/23 directed the staff to assist the resident with ambulation and transfers as needed and on 3/27/2024 the Care Plan directed the staff to place a sign in the resident's room to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-10-24 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Payroll Based Journal (PBJ) Data, schedule review, and staff interview the facility failed to submit complete and accurate payroll data to CMS during the third quarter of the 2024 fiscal year. The facility reported a census of 52 residents. Findings include: A document titled PBJ Staffing Data Report for Fiscal Year 2024 Quarter 3 (April 1-June 30) documented the facility triggered for excessively low weekend staffing. On 10/22/24 at 8:12 PM the Administrator stated she became aware there was an issue with the PBJ data the day before. She had already reached out to their main office for a report of what was submitted and to try to learn what caused the facility to trigger for low staffing. She reported they were the ones who submitted PBJ data for the facility, and she was not aware of any days with excessively low staff. On 10/23/24 the Administrator provided paper copies of staff schedules for the months of April, May, and June. They documented hours worked by nurses, certified medication aides, and certified nursing aides for three shifts each day and included staff who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-24 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review the facility failed to label and date food appropriately to prevent a food borne illness during initial tour of the kitchen. The facility failed to serve food in a way that prevents food borne illness for 1 out of 1 meals observed. The facility reported a census of 52 residents. Findings include: 1. ) During the initial tour of the kitchen on 10/21/24 at 9:20 AM the following items were observed in a refrigerator across from the stove not labeled or dated: - meat sandwiches - tater tot casserole - sliced cheese open to air in original package - sliced cheese and bologna stored together in a plastic container - tomato juice in a pitcher - box of bacon open to air and not dated - large container of strawberries - large container of barbeque pork During an interview on 10/21/24 at 9:45 AM Staff D, cook, stated everything should be labeled and a use by date on it that is stored in the refrigerator. On 10/21/24 at 9:50 AM the dietary manager stated the items would need to be tossed because no date on them. She said all food should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-24 · tag F0865 — failed to run a quality-improvement (QAPI) program — pattern
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the Centers for Medicare and Medicaid Services (CMS) Statement of Deficiencies forms, the facility Quality Assessment and Performance Improvement (QAPI) Plan, and staff interview the facility failed to carry out Quality Assurance (QA) activities to ensure effective measures had been taken to correct deficiencies and prevent their ongoing prevalence. The facility reported a census of 52 residents. Findings include: The CMS 2567, dated 10/20/22 listed, in part, the following concerns: F880 The CMS 2567, dated 11/07/23 listed, in part, the following concerns: F677, F812 The current survey, conducted 10/21/24-10/24/24 also identified the above concerns. In an interview on 10/24/24 at 10:48 AM the Administrator explained the QAPI Committee monitors improvement projects for 4-6 weeks depending on what the issue is. After that, they review things monthly and then every other month if there is consistency. She acknowledged she was not aware of the repeat deficiencies. The facility policy titled QAPI Plan, updated 8/16/24 instructed the following: The QAPI Committee is responsible…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-24 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, resident and staff interviews, and policy review the facility failed to provide showers as scheduled for 1 of 2 residents reviewed (Resident #2). The facility reported a census of 52 residents. Findings include: The Minimum Data Set (MDS) report dated 10/02/24 for Resident #2 indicated a Brief Interview for Mental Status (BIMS) score of 15/15, indicating no cognitive impairment. The MDS further indicated diagnoses including: acute and chronic respiratory failure, mild intellectual disabilities, and other specified disorders of muscle. It documented the resident as fully dependent on staff for assistance with showering/bathing. The Care Plan revised 7/10/24 instructed staff to assist the resident with shower/bathing per schedule. The Station 1 Shower List, updated 10/03/24 listed Resident #2 shower days as Tuesday and Friday. The Follow Up Question Report compiled 10/22/24 revealed the resident missed showers on the following dates in the last three months: 8/6, 8/20, 8/27, and 9/27. In an observation on 10/21/24 at 9:54 AM Resident #2's hair appeared greasy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 16 citations
  • Potential for harm · Dcited before2024-10-24 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, observation, staff interview, and facility policy review the facility failed to maintain proper infection control practices to prevent cross contamination and potential infection of residents. During medication administration staff touched medication with their bare hands. While in community areas of the building Resident #3's catheter dignity bag and tubing dragged on the floor. The facility reported a census of 52 residents. Findings include: 1. The Minimum Data Set for Resident #3, dated 9/16/24, documented diagnoses of cancer, obstructive uropathy, and non-Alzheimer's dementia. The Brief Interview for Mental Status Assessment revealed a score of 10, which indicated moderately impaired cognition. Resident #3's Care Plan, with a focus area dated 5/30/24, indicated the resident required the use of an indwelling Foley catheter related to urinary retention due to obstructive uropathy. A goal with the same date was to remain free of complications related to catheter use. Interventions also dated 5/30/24 documented the use of a catheter securement…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-03 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility failed to provide housekeeping services in a manner to maintain a clean, comfortable, and homelike environment. The facility reported a census of 62 residents. Findings include: Facility observation on 7/1/2024 at approximately 10:30 - 11:30 A.M. included: Rooms 163, 164, 165, and 172 had floors with heavy dirt and grime. Rooms 163, 166, 169 and 171 had bathrooms with a dark substance on the floors and toilets. Observation of the kitchen revealed heavy dark grime along the perimeter of the floor and base boards. The floor also had used gloves, a coffee cup, food debris, a red food storage lid, and heavy dirt and food particles under the food storage shelves. The stainless steel food prep tables had a moderate amount of grime and food particles. The gas stove had heavy food particles and the floor area was covered with a brown substance. The refrigerator exteriors had a moderate amount of fingerprints and a sticky substance. Staff A, housekeeping revealed the facility had two housekeepers on duty, and the previous floor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-03 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and resident and staff interviews the facility failed to follow the menu and offer food choices according to the residents' requests. The facility reported a census of 62 residents. Findings include: Observation on 7/1/2024 at 11:30 A.M. revealed dietary staff serving lunch. Staff C, Dietary Aide indicated they switched Monday and Wednesday's menus due to the holiday. Staff C indicated they prepared enough food according to the menu most of the time. Resident #5 sat at a dining room table and reported not always being served what she requested. The resident indicated the facility runs out of food. On 7/1/2024 at approximately 11:00 A.M., Resident #1 reported he eats meals in his room and occasionally does not get what he orders. The previous night the menu included soup, sandwich and salad. The resident failed to receive a salad for dinner as he requested, and the food is not always hot when the food tray arrived. On 7/2/2024 at 12:15 A.M., Resident #6 reported she eats meals in her room and occasionally does not get what she orders from the menu. The kitchen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-05 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review, and staff interviews the facility failed to follow physician orders for three of three residents reviewed. (Residents #2, #3, #6). The facility reported a census of 59 residents. Findings include: 1. The MDS (Minimum Data Set), an assessment tool dated 3/20/2024 revealed Resident #2 had moderate cognitive impairment, transferred from one surface to another with staff assistance. The resident received scheduled pain medication for occasional pain rated at a score of 6 on a 0-10 pain scale. The resident had diagnoses including muscle disorder, history of falls, seizure disorder, and cognitive deficit. The Care Plan identified the resident had a risk for pain related to osteoarthritis and amputation of toes. On 3/26/2024, the Care Plan directed staff to administer pain medication as ordered by the physician and evaluate effectiveness of pain management. The current Physician Orders included an order for Hydrocodone/Acetaminophen 5/325 mg (milligrams), one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-08 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, the facility failed to provide housekeeping services in a manner to maintain a clean, comfortable, and homelike environment. The facility reported a census of 61 residents. Findings include: Facility observation on 12/4/2024 at approximately 8:20 A.M. included: room [ROOM NUMBER] and room [ROOM NUMBER] had used linens on the resident's floor. room [ROOM NUMBER], 146, and 165 had used exam gloves on the resident's floor. room [ROOM NUMBER] had a large area of peeling paint on the bathroom door. room [ROOM NUMBER] had wallpaper border peeling away from the wall. Observation on 1/8/2024 at 11:40 a.m. revealed room [ROOM NUMBER] had a used exam glove and an oxygen mask on the floor. During an interview 1/4/24 at 8:40 A.M. Staff A, housekeeping, revealed the facility had two housekeepers on duty and one staff using the floor machine. Staff A indicated the facility had only one housekeeping staff over the prior weekend. The Administrator indicated on 1/4/24 at 3:00 P.M. the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-08 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, clinical record review, staff and resident interviews, and facility policy, the facility failed to remain with one of four residents to ensure the resident consumed their medication. (Resident #3). Findings include: The MDS (Minimum Data Set) dated 10/26/2023 revealed Resident #3 had no cognitive impairment, ambulated independently with a wheeled walker, and had diagnoses including anxiety. The resident's Physician Orders dated 1/3/2024 included an order for Clonazepam 0.5 mg (milligrams) four times a day for anxiety. The January, 2024 MAR (Medication Administration Record) revealed staff administered the medications daily at 7:30 and 11:30 a.m., and 4:30 and 8:30 p.m. A review of the MAR revealed staff administered the medication at 7:30 a.m. and 11:30 a.m. on 1/4/2024. Observation on 1/4/2024 at 1:40 p.m. revealed Resident #3 had a medicine cup that contained a small yellow pill sitting on the tray table near the recliner in her room. Resident #3 identified the pill as Clonazepam, and staff delivered it before lunch at approximately 11:30 a.m Staff left it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-07 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident an staff interview, the facility failed to answer call lights in a timely manner for 3 out of 5 residents reviewed (Residents #42, #66, and #175). The facility reported a census of 72 residents. Findings include: 1. The Minimum Data Set (MDS) dated [DATE] identified Resident #42 as cognitively intact with a BIMS (Brief Interview for Mental Status) of 15 and had the following diagnoses: Septicemia, Urinary Tract Infection, and Diabetes Mellitus. It also identified Resident #42 required extensive staff assistance with bed mobility, dressing, toilet use, and personal hygiene. The MDS also identified Resident #42 was totally dependent on staff for transfers, locomotion on and off the unit, and showers. It also identified Resident #42 with an indwelling urinary catheter and occasionally incontinent of bowel. In an interview on 10/30/23 at 10:12 AM, Resident #42 reported there are supposed to be 3 or 4 CNAs but on 2nd shift lots of times, staff will call in sick. This has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-07 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, facility policy, and staff interviews the facility failed to ensure proper food storage, food handling and kitchen sanitation. The facility reported a census of 72 residents. Findings include: An observation of the reach in cooler on 10/30/23 at 9:45 AM revealed: a. A package of deli meat found open, with no date on the packaging. b. Shredded lettuce that had been opened, and closed with a twist of the bag . The bag was not tightly sealed and had an opening. No date found on the bag. c. Hard boiled eggs in a bag, wrapped in saran wrap lacked a date the package opened d. A measuring cup of liquid eggs uncovered sitting on top of a container. e. Four cups of fruit, and four cups of cottage cheese on a tray loosely covered with tin foil. The cups were not covered with a lid, labeled, or dated. f. A steel pan with prepared pureed food with no label of contents or date on the covering. An observation of the walk-in cooler on 10/30/23 9:50 AM revealed two pans of sheet cake on the shelf, uncovered and with no date. During an interview on 10/30/23 at 9:54 AM, Staff R,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, family and staff interview, the facility failed to document an inventory list of belongings and failed to protect the resident's property from loss for one of three residents reviewed (Resident #123). The facility failed to maintain a clean environment in 2 resident rooms. The facility reported a census of 72 residents. Findings include: 1. The Minimum Data Set (MDS) identified Resident #123 as cognitively impaired with a BIMS (Brief Interview for Mental Status) of 11 and with the following diagnoses: Chronic Combined Systolic and Diastolic Heart Failure, Arthritis, and Anxiety Disorder. The MDS also identified Resident #123 required extensive staff assistance only with bathing and required limited staff assistance with most activities of daily living. A review of the admissions paperwork in the electronic medical record (EMR) revealed Resident #123 was admitted to the facility on [DATE] and no documentation to show the POA had reviewed or signed to acknowledge belongings brought in to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, review of facility policy, and staff interviews the facility failed to provide 1 of 2 residents with a bed-hold option upon transfer to a hospital. (Residents #8). The facility reported a resident census of 72 residents. Findings include: The Minimum Data Set (MDS) assessment tool, dated 7/19/23 , listed diagnoses for Resident #8 that included: Type 2 diabetes, dysphagia (difficulty swallowing), severe intellectual disability, and fracture of lower right leg. The MDS did not list the resident's Brief Interview for Mental Status (BIMS) score. A Progress Note dated 8/10/23 revealed the resident transferred to the local hospital after an incident of choking. A Progress Note dated 8/14/23 documented the resident readmitted after 8/10/23 hospitalization. A Progress Note dated 8/23/23 revealed the resident transferred to the local hospital after a fall resulting in an injury. A Progress Note dated 8/26/23 documented the resident readmitted after 8/23/23 hospitalization. The clinical record lacked documentation of bed-holds for the 8/10/23, and 8/23/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident and staff interview, the facility failed to update the Care Plans for 3 of 21 residents reviewed. Resident #7's Care Plan did not include the need for prophylactic antibiotic and still identified the resident with a pressure ulcer that had already healed. Resident #8's Care Plan had not been updated after a choking incident and a fall. Resident #41's Care Plan did not address the diagnosis of dementia. The facility reported a census of 72 residents. Findings include: 1. The Minimum Data Set (MDS) dated [DATE], identified Resident #7 as cognitively intact with a BIMS (Brief Interview for Mental Status) of 14 and had the following diagnoses: Diabetes Mellitus, Anxiety Disorder, and Depression. The MDS also identified Resident #7 did not have any pressure ulcers at the time of assessment. The MDS also identified Resident #7 required extensive staff assistance with bed mobility, transfers, dressing, toileting, personal hygiene and bathing. In an interview on 10/30/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, and staff interviews the facility failed to follow physician orders and use standard practice to treat skin concerns for 2 of 2 residents (Residents #7 & #8). The facility reported a census of 72 residents. Findings include: 1. The Minimum Data Set (MDS) assessment tool, dated 7/19/23, listed diagnoses for Resident #8 that included: Type 2 diabetes, dysphagia (difficulty swallowing), severe intellectual disability, and fracture of lower right leg. The MDS did not list the resident's Brief Interview for Mental Status (BIMS) score. A clinical record review revealed a 8/26/23 Physician's Order for Betamethasone Dipropionate External Cream 0.05% to be applied to groin and buttocks topically every 12 hours as needed for redness to the groin and buttocks. During an interview on 11/1/23 at 1:02 PM, Staff L, Licensed Practical Nurse (LPN) stated Resident #8 has a reddened area on her coccyx and the Certified Nursing Assistants (CNA) put on a cream when the resident is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident and staff interview, the facility failed to document residents had been given showers twice a week for 3 out of 3 residents reviewed (Residents #7, #41 and #42). The facility reported a census of 72 residents. Findings include: 1. The Minimum Data Set (MDS) dated [DATE], identified Resident #7 as cognitively intact with a BIMS (Brief Interview for Mental Status) of 14 and had the following diagnoses: Diabetes Mellitus, Anxiety Disorder, and Depression. The MDS also identified Resident #7 required extensive staff assistance with bed mobility, transfers, dressing, toilet use, personal hygiene, and bathing. In an interview on 10/30/23 at 10:46 AM, Resident #7 reported she is supposed to get a shower twice a week, she has not had a shower for a month. She could not recall when she had a bed bath last. A review of the shower/bath records revealed resident did not receive showers as scheduled on: August 15 through 20 (scheduled to be done on the 17th) September 22 through…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, facility policy review, and staff interviews the facility failed to carry out assessments and interventions for a change in condition for 1 of 21 residents reviewed (Resident #8). The facility reported a census of 72 residents. Findings include: The Minimum Data Set (MDS) assessment tool, dated 7/19/23 , listed diagnoses for Resident #8 that included: Type 2 diabetes, dysphagia (difficulty swallowing), severe intellectual disability, and fracture of lower right leg. The MDS did not list the resident's Brief Interview for Mental Status (BIMS) score. The Care Plan identified focus areas of the endocrine system and nutritional risk due to diagnosis of diabetes. A clinical record review revealed a 11/25/22 physician's order for Novolog insulin sliding scale (amount of insulin given depends on blood sugar reading). The order directed staff to call the physician if the resident's blood sugar exceeded 350 mg/dl (milligrams per deciliter). Review of the electronic Medication Administration Records revealed the resident had a blood sugar result exceeding 350…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and staff interview, the facility failed to document assessments on the access sites for dialysis for 2 of 2 residents reviewed on dialysis (Residents #5 and #32). The facility reported a census of 72 residents. Findings include: 1. The Minimum Data Set (MDS) dated [DATE] identified Resident #32 as cognitively impaired with a BIMS (Brief Interview for Mental Status) of 3 and had the following diagnoses: End Stage Renal Disease, Diabetes Mellitus, and dependent on renal dialysis. The MDS also identified Resident #32 required moderate assistance for toilet use, showers, and transfers. On 6/27/23, the Care Plan identified Resident #32 with the problem of requiring dialysis related to end stage renal failure and directed staff to: a. Assess for fluid excess (weight gain, increased BP, full/bounding pulse, jugular vein distention, shortness of breath, moist cough, rales, rhonchi, wheezing, edema, worsening of edema, increased urinary output, nausea/vomiting, liquid stools) and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, and staff interviews the facility failed to ensure as needed antipsychotic medications are prescribed with a 14 day time limitation or rationale for why a limit is not needed for 1 of 5 residents reviewed for psychoactive medications (Resident #26). The facility reported a census of 72 residents. Findings include: The Minimum Data Set (MDS) assessment tool, dated 8/11/23 listed diagnoses for Resident #26 that included Huntington's disease (neurological disorder), dysphagia, and cognitive communication deficit. The MDS listed the resident's Brief Interview for Mental Status (BIMS) score as 15 out of 15, indicating intact cognition. The Care Plan addressed focus areas of verbal/physical agitation/aggression related to Huntington's disease. A physician note, dated 9/1/23 revealed a plan to STOP the PRN (as needed) haldol - use ONLY with extreme agitation. A clinical record review revealed a physician's order, dated 9/2/23, for haloperidol lactate concentrate 2 mg/ml (milligrams per milliliter) give 0.5 ml by mouth every 2 hours as needed for extreme…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$19,371 in federal fines across 2 penalties.

  • $7,443 — penalty dated 2023-11-07
  • $11,928 — penalty dated 2023-11-07

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to LEGACY HEALTHCARE — 89 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.9-0.9 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 2 of 52.5-0.5 vs chain
Quality measures 3 of 53.3-0.3 vs chain
The other 88 homes this chain runs (chain average 2.9★, per CMS)
1 of 5Avantara ArrowheadRapid City, SD 1 of 5Avantara Evergreen ParkEvergreen Park, IL 1 of 5Avantara MilbankMilbank, SD 1 of 5Avantara Saint CloudRapid City, SD 1 of 5Avantara WatertownWatertown, SD 1 of 5Emmetsburg Care CenterEmmetsburg, IA 1 of 5Grove Of Elmhurst, TheElmhurst, IL 1 of 5Harmony Cedar RapidsCedar Rapids, IA 1 of 5Harmony House Health Care CenterWaterloo, IA 1 of 5Harmony MarshalltownMarshalltown, IA 1 of 5Harmony WaterlooWaterloo, IA 1 of 5Harmony West Des MoinesWest Des Moines, IA 1 of 5Nexus at BerwynBerwyn, IL 1 of 5Northgate Care CenterWaukon, IA 1 of 5Park View Rehabilitation CenterSac City, IA 1 of 5Southfield Wellness CommunityWebster City, IA 1 of 5Warren Barr South LoopChicago, IL 2 of 5Avantara GrotonGroton, SD 2 of 5Avantara HuronHuron, SD 2 of 5Avantara Lincoln ParkChicago, IL 2 of 5Avantara Mountain ViewRapid City, SD 2 of 5Avantara Palos HeightsPalos Heights, IL 2 of 5Avantara PierrePierre, SD 2 of 5Avantara RedfieldRedfield, SD 2 of 5Bella Terra BloomingdaleBloomingdale, IL 2 of 5Bella Terra Morton GroveMorton Grove, IL 2 of 5Carlton At The Lake, TheChicago, IL 2 of 5Chalet Living & RehabChicago, IL 2 of 5Colonial Manor of ElmaElma, IA 2 of 5Hallmark Care CenterMount Vernon, IA 2 of 5Harmony DavenportDavenport, IA 2 of 5Harmony PalosPalos Heights, IL 2 of 5Harmony Utica RidgeDavenport, IA 2 of 5Heritage Care And Rehabilitation CenterMason City, IA 2 of 5Manor House Care CenterSigourney, IA 2 of 5Peterson Park Health Care CtrChicago, IL 3 of 5Avantara LibertyvilleLibertyville, IL 3 of 5Avantara NorthRapid City, SD 3 of 5Bloomfield Care CenterBloomfield, IA 3 of 5Clark ManorChicago, IL

Showing 40 of 88; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
DOROS GENERATION TRUST U/A/D 1/3/12Organization5% OR GREATER DIRECT OWNERSHIP INTEREST26%since 04/01/2023
GPN FAMILY TRUST U/A/D 4/28/08Organization5% OR GREATER DIRECT OWNERSHIP INTEREST60%since 04/01/2023
OAKWAY OPERATIONS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST15%since 04/01/2023
FELLER, BRANDYIndividualW-2 MANAGING EMPLOYEEsince 07/17/2023
SHABAT, MENACHEMIndividualCORPORATE OFFICERsince 04/01/2023
LEGACY HEALTHCARE FINANCIAL SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 04/01/2023

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.5M
Net patient revenuemost recent cost report
+5.7%
Operating marginrevenue minus expenses
$359K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 66%Medicare 13%Other / private 21%

This home reported $359K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$338per resident / day
operating cost
$10,262per month
≈ monthly operating cost
$358per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Iowa Medicaid page.

Typical monthly cost in Iowa
$9,277/mo
Nursing home (semi-private)
$10,038/mo
Nursing home (private)
$5,381/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 165104. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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