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Warren Barr Gold Coast

66 West Oak Street, Chicago, IL 60610 · For profit - Limited Liability company · 271 certified beds · (312) 705-5100 Medicare & Medicaid certified

Call the home — (312) 705-5100 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0744)3 actual-harm citations$24,962 in federal fines2 Medicare payment denials
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
Worth asking about
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $24,962 in federal fines (most recent 2025-02-24)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1030 N Clark St · (312) 620-1803 · Call to confirm hours
Pharmacy
Walgreens0.2 mi
933 N State St · (312) 943-0671 · Call to confirm hours
Grocery
555 Maple St · (630) 484-3003 · Call to confirm hours
Park
901 N Clark St · (312) 742-7896 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.3%13.4%15.4%better
Long-stay residents who lose too much weight13.2%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%0.9%0.9%better
Long-stay residents with a urinary tract infection1.3%1.5%2.0%better
Long-stay residents with depressive symptoms98.9%54.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.1%3.1%3.3%better
Long-stay residents whose ability to walk worsened5.8%14.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication3.3%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine73.7%91.8%95.3%worse
Long-stay residents with pressure ulcers10.6%4.8%4.7%worse
Long-stay residents with worsening bladder/bowel control21.1%20.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table1.4%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication1.7%2.2%1.4%worse
Short-stay residents given the seasonal flu vaccine32.0%63.1%79.4%worse
Short-stay residents rehospitalized after admission28.9%26.1%22.6%worse
Short-stay residents with an outpatient ER visit11.8%13.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.602.021.67typical
Long-stay outpatient ER visits per 1,000 resident days1.142.221.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 915 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.6%U.S. median 51.5%
Got home and stayed home
9.7%U.S. median 10.7%
Went back to hospital
62.7%U.S. median 56.6%
Met the expected recovery
0.42U.S. median 0.31
Therapy hours / resident / day
0.21hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 62.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 220 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.42 therapist hours per resident per day in 2026Q1 — more than 72% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.6%CMS range 51.3–59.351.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.7%CMS range 8.1–11.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge62.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge60.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge60.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting99.4%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.8%CMS range 4.9–8.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.111.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.08
RN hours/ resident / day
0.61
LPN hours/ resident / day
2.18
Aide hours/ resident / day
3.87
Total nurse hours/ resident / day
1.15
RN hoursweekends
51.5%
Total nursing turnover
43.5%
RN turnover

How full it usually is: this home is certified for 271 beds and averages 203.9 residents a day — about 75% occupied, or roughly 67 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.87 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.08 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.18 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.76 hrs/resident/day on weekends vs 3.91 on weekdays — 4% thinner on weekends. RN hours go from 1.05 to 1.15 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2024-12-06)
7
at the previous standard inspection (2023-11-02)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 13 most serious are shown; the remaining 31 are one tap away and print in full.

  • Actual harm · Gcited before2025-03-20 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to assure that one resident (R2) with intact skin, received the necessary treatment and services to prevent the development pressure wounds. This failure resulted in R2's development and worsening of two pressure ulcers, requiring hospitalization for wound infection and surgical intervention of wound. Findings include: R2's medical diagnoses include but are not limited to intraspinal abscess and granuloma, neuromuscular dysfunction of bladder, unsteadiness on feet, secondary malignant neoplasm of colon, neoplasm of unspecified behavior of endocrine glands and other parts of nervous system, essential hypertension. R2's Minimum Data Set (MDS) dated [DATE] has a Brief Interview for Mental Status (BIMS) score of 15, which indicates R2's cognition is intact. R2's Care plan dated 02/19/25 documents in part, R2 has an ADL (Activities of Daily Living) self-care performance deficit and Impaired mobility .R2 will be assisted with ADLs as needed .Toilet hygiene: I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-12-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to immediately transfer a resident (R2) on blood thinning medication to a local hospital for emergent services after a fall with head injury. This failure affected one resident (R2) of three reviewed for falls and as a result, there was a delay of 39 minutes in R2 receiving treatment for an acute subdural hematoma and subsequently died nine days later. Findings include: According to Electronic Medical Record, R2 is [AGE] year old with diagnosis including but not limited to: Unsteadiness on feet, Lack of coordination, Venous Insufficiency, Chronic Venous Hypertension, Heart Failure and Unspecified Right Bundle- Branch Block. R2 was admitted to the facility on [DATE] and assessed to be a High risk for falls based on assessments dated [DATE] and [DATE]. On [DATE] during investigation, Surveyor inquired about R2's fall incident that occurred on [DATE]. On [DATE] at 10:55 AM, V12 (R2's daughter) said, My mom (R2) passed on [DATE] at 2:54 PM in the hospital.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-10-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent a fall by not implementing appropriate fall interventions for a dependent confused resident (R4) with a language barrier and history of falling. The facility also failed to follow fall prevention intervention to prevent a fall incident, to ensure that the appropriate side rails were used, and to ensure that the use of side rails was evaluated first before utilizing to a resident (R5) who was confused and at high risk for falls. These failures affected 2 (R4, R5) out of 3 residents reviewed for accidents and incidents. R4 had an unwitnessed fall incident. R4 was observed by facility staff on the floor by R4's bed and sustained a fracture of left hip transverse proximal femoral basicervical fracture with medial impaction. R5 had an unwitnessed fall incident. R5 was observed by facility staff lying flat beside R5's bed and sustained a subdural hematoma. Findings Include: 1.) R4's clinical records show R4 was admitted in the facility on 9/12/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-10 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure Enhanced Barrier Precaution (EBP) signage was visibly posted for two residents requiring Enhanced Barrier Precaution; and failed to ensure that staff had Personal Protective Equipment (PPE) bin available for staff use. These failures affected two residents (R5 and R10) and has the potential to affect all 35 residents residing on the third-floor unit. Findings include: R5 has a diagnosis which includes but not limited to: multiple sclerosis, dysphagia, fracture of left femur, and thrombocytopenia.R5's Brief Interview for Mental Status (BIMS) dated 03/13/2026 shows a score of 15 which indicated that R5 is cognitively intact.R5's Physician Order Sheet (POS) does not show orders for EBP for R5 however does show wound care orders for Medi honey/foam every day shift every Mon, Wed, Fri (Monday, Wednesday, Friday) for R (right) glute (gluteal) cleanse with NSS (normal saline solution) pat dry, apply Medi honey and cover with border foam.R5's wound care plan dated 6/8/26 documents in part: Focus is on Enhanced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-10 · tag F0826 — isolated
    Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide specialized rehabilitative services per resident's physician order for one (R13) resident out of five residents reviewed for quality of care in a total sample of 16 residents. This failure has the potential to affect a resident from attaining, maintaining, or restoring their highest practicable level of physical, mental, functional and psycho-social well-being.Findings include:On 04/07/2026 at 1:16 PM, R13 stated that the concern R13 has is that it has been over a month and R13 has not had much rehab therapy even though R13's physician told R13 that R13 would be referred to rehabilitation therapy. R13 stated I (R13) am trying to figure out what is going on with my therapy. I told my physician that comes once a month, and the physician told me Let me go and talk to them. R13 stated this about a month ago. R13 stated that one day a therapist came and never came back that week. R13 stated that it is Tuesday today and R13 asked the CNA (certified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to complete neurological monitoring following an alleged head injury. This failure affected one resident (R1) in the sample of five residents reviewed for accidents and incidents. Findings include: R1 has diagnosis which include but are not limited to: traumatic subarachnoid hemorrhage without loss of consciousness subsequent encounter, history of falling, syncope and collapse, unspecified asthma uncomplicated, hemiplegia hemiparesis following cerebral infarction affecting right dominant side, atherosclerotic heart disease of native without angina pectoris, type 2 diabetes mellitus without complications R1's Brief Interview for Mental Status (BIMS) dated 12/25/25 shows a score of 14 which indicates that R1 is cognitively intact. The facility's Initial Reportable Incidents dated 1/12/26 at 6:21 am, documents in part: On 1/12/26 at approximately 5:40 am, V7 (RN) nursing supervisor reported to V1 (Administrator) the resident R1 stated CNA hit her head while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-09 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and records review, the facility failed to provide sufficient nursing staff (Registered Nurses/Licensed Practical Nurses) to the third and fourth floors. This failure has the potential to affect 71 residents residing on these floors. Findings include: On 07/08/2025, at 12:45 PM, V12 (Licensed Practical Nurse-LPN) stated she is the only nurse on the third floor, and she was feeling overwhelmed. Medications were passed late this morning. She is not able to give the residents the attention and care they deserve because she is the only nurse taking care of 35 residents. V12 stated she started working full time at the facility in January and this change of having one nurse on the third floor was recently implemented but it is not working. V12 stated she has informed V2 (Director of Nursing) and her supervisor that she is overwhelmed and was told the supervisors would help. V12 stated she was not able to attend to of all her resident needs this morning. The morning medications were late for some residents. V12 stated she has enough Certified Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-09 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to administer resident's prescribed medications in a timely manner according to the physician orders. This failure affects 29 (R5, R8, R9, R10, R11, R12, R13, R14, R15, R16, R17, R18, R19, R20, R21, R22, R23, R24, R25, R26, R27, R28, R29, R30, R31, R32, R33, R34, and R35) residents in a total sample of 35 residents. Findings include: On 07/08/2025, at 11:42 AM, surveyor located on the fourth floor of the facility with V17 (Licensed Practical Nurse/LPN). V17 states to surveyor that she started her scheduled shift at the facility at 7:00 AM. V17 states she began administering medications to residents at approximately 8:00 AM. V17 states she is the only nurse assigned to work on the fourth floor of the facility today. V17 states she was informed by V2 (Director of Nursing/DON) sometime last week that the staffing on the fourth floor would change from two nurses to one nurse. V17 states she was not aware of when the change would take effect. V17 states she has been off work for the past 5 days. When she returned to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-09 · tag F0573 — isolated
    Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and records review, the facility failed to provide one (R4) resident of three reviewed with access to medical records in a total sample of six. Findings include: R4's current face sheet documents R4's medical conditions to include but not limited to: cerebral infarction due to embolism of right middle cerebral artery, chronic combined systolic (congestive) and diastolic (congestive) heart failure, type 2 diabetes mellitus without complications, atherosclerotic heart disease of native coronary artery without angina pectoris. R4 is a closed record and was not residing in the facility during this investigation survey. On 07/08/2025, at 10:36 AM, V4 (R4's daughter) via phone stated she did not have POA (Power of attorney) paperwork but had surrogate for health paperwork which she had been able to use at other facilities without any issues. V4 stated V3 (Medical Records) told her without the POA paperwork on file at the facility, he was not able to give her any information regarding R4. V4 stated to date, she has not received R4's medical records from the facility. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-02-24 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to serve adequate food portions as documented on the menu and meal tickets. This failure has the potential to affect all 213 residents receiving food prepared in the facility's kitchen. Findings Include: On 02/23/25 at 8:45 AM, surveyor entered kitchen and observed the breakfast tray line still in progress. Observed a 4-ounce ladle being used to portion out the grits and oatmeal for all of the diet (regular, ground and pureed) and a number 12-scoop used to portion out pureed toast. On 02/23/25 at 8:50 AM, V14 (Cook) stated she is the one who sets up the tray line with the serving utensils which should be used to portion out the resident's food. V14 stated she looks at the meal tickets to determine the correct portion sizes to be served. V14 stated the meal tickets do not say which serving utensil should be used, it only gives portion measurements. V14 stated for example, the meal ticket will read ¾ cup portion for grits/oatmeal, it does not say to use a 6-ounce ladle which is what we use to serve the hot cereal.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-24 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents were notified, invited, and engaged to attend meaningful activities that incorporate residents' interests for 2 (R1, R4) out of 3 residents reviewed for residents' rights. Findings Include: On 2/23/25 at 8:55 AM, R1 was observed lying in bed alert and able to verbalize needs. R1 is blind and can't read. R1 can only see contrast and forms. R1 stated R1 would like to go to activities like bingo but staff does not tell R1 of what activities are going on in the facility each day. R1 stated that R1 also likes to go to church and listens to gospels. R1 stated staff used to hand out a sheet about activities, but it's been a while since R1 gotten one. R1 stated R1 does not know what other things are going on in the facility for today. On 2/23/25 at 10:30 AM, R4's up in bed alert and able to verbalize needs. R4 was interviewed about activities in the facility. R4 stated, Since I've been here nobody tells me what activities are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-06 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow proper sanitation and food storage practices as evidenced by a.) food not properly labeled, b.) food not properly stored, c.) equipment used for food preparation not properly sanitized, and d.) dishwasher temperatures not reaching at least 160 degrees Fahrenheit during the wash/rinse cycle. These deficient practices have the potential to affect all 183 residents receiving food prepared in the facility kitchen. Findings include: On 12/03/2024, at 10:15 AM, during initial kitchen tour with V21 (Dietary Manager), the following food items were found in the walk-in cooler: 1. 3 beverage dispensers and 2 beverage pitchers filled with red colored juice, no preparation date, expiration date, or use by date labeled on dispensers or pitchers. 2. 1 plastic container of individual margarine spreads with a use by date of 12/01/2024. 3. 1 opened box of semi-sweet chocolate chips, no expiration or use by date. 4. 1 opened package of hard-boiled eggs, no expiration or use by date. On 12/03/2024, at 10:29 AM, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-06 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one resident (R377) had a functioning call light within reach, and ensure two residents (R14, R24) had access to the call light system in a total sample of 35 residents reviewed. Findings include: 1. On 12/03/2024, at 3:23 PM, surveyor located inside of R14's room and observes that R14's call light is not within reach. R14's call light cord observed wrapped twice around her bed frame and hanging down beside her bed. Surveyor inquires to R14 if she can use her call light and R14 answers yes. On 12/03/2024, at 3:25 PM, surveyor makes V20 (Certified Nursing Assistant/CNA) aware that R14's call light is not within her reach. V20 now located inside of R14's room and observes that R14's call light is hanging and wrapped around the bed and not within R14's reach. V20 then observed unwrapping R14's call light cord from around the bed and placing R14's call light device within her reach. R14 then return demonstrates the use of her call…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 31 citations
  • Potential for harm · D2024-12-06 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to complete a resident's assessment and transmit data to the CMS (Centers for Medicaid and Medicare) system within 14 days after resident discharged from the facility for one (R151) resident reviewed in a sample of 35 residents. Findings include: 12/05/24 at 3:39 PM, V34 (MDS/Clinical Coordinator) states that she is familiar with R151, when residents go to the hospital, MDS completes the discharge return anticipated assessment and plan needs to be completed per MDS guidelines. V34 states that she has to check R151's assessments. V34 states that when residents are admitted MDS completes an entry assessment. V34 states that if the resident gets sent out to the hospital an assessment must be completed within 14 days. With V34, R151's MDS assessment reviewed and V34 states that R151's discharge assessment was not completed. V34 states that R151's discharge assessment will be completed today. R151's MDS assessment documents in part Discharge complete by 08/5/2024- 122 days overdue. Facility document note dated title RAI OBRA-…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-06 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to refer one resident (R143) of seven residents reviewed with serious mental disorders for a Preadmission Screening and Resident Review (PASARR) level 11 assessment in a sample of 35. Findings include: R143 current face sheet documents R143 is a [AGE] year-old individual with medical diagnosis dated 4/11/2024 include but not limited to: schizoaffective disorder, unspecified, anxiety disorder, unspecified, depression, unspecified. Brief Interview for Mental Status (BIMS) dated 10/15/2024, does not document R143's BIMS. R143's Preadmission Screening and Resident Review (PASRR) 1 Screening dated 04/09/2024 documents R143 does not have suspected of known mental diagnosis. On 12/05/2024, at 1:02 PM, V2 (Director of Nursing-DON) said R143 has mental health diagnosis of schizoaffective disorder, depression, and anxiety and should have been evaluated for PASARR 11 so R143's behavior can be monitored as well as the medications he is taking for behavioral health.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-06 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure pressure ulcer preventative measures were accurately applied for three residents (R3, R26 and R49) in a sample of 35 residents reviewed for pressure ulcer. Findings include: 12/4/24, at 12:24 PM, observed R49 low air loss mattress setting at approximately 310 LBS (pounds). 12/4/24, at 12:27 PM, observed R3 lying on a low air loss mattress. The mattress had a flat sheet on it and there was a fabric chuck/pad underneath R3 and R3 was wearing an adult brief. 12/3/24, at 1:15 PM, observed R26 low air loss mattress setting at 90 LBS. There was a fitted sheet on the mattress and a fabric chuck/pad underneath R26 and R26 was wearing an adult brief. 12/4/24, at 1:27 PM, V31 (Registered Nurse) verified there was a fitted sheet on R26's low air loss mattress and a pad that is referred to as a chuck and R26 was wearing an undergarment/adult brief. V31 stated R26 has a low air loss mattress for wounds. The general purpose of the low air loss…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-06 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and records review, the facility failed to keep record of receipt and disposition of one controlled drug in sufficient detail to enable an accurate reconciliation in a medication cart that serves 23 residents on the 8th floor and failed to keep an account of all controlled drugs is maintained and accurate for three (R61, R117, R429) in a sample of 35 reviewed. Findings include: 12/03/2024 at 10:20 AM, V5 (Registered Nurse) states that she is an agency nurse. After reviewing narcotics in the medication cart, there was one Hydromorphone 2mg (milligram) tablet in a three-tablet bingo card, appeared as if it was cut into this section, with no resident name and no controlled substance record form. V5 states that when she counted the narcotics with the previous nurse, V5 states that she was informed that it was an extra medication. V5 states that this medication should not be in the cart and unaccounted for. V5 states that there is no controlled substance record form to account for this medication (Hydromorphone 2mg one tablet). V5 states that she does…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-06 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a medication error rate of less than 5% for two (R89, R427) of six residents reviewed for medication administration resulting in a 6.67% error rate in a sample of 35 reviewed. Findings include: 12/04/2024, 8:40 AM, observed V7 (Registered Nurse/RN) administer the following medication: V7 primed tubing, connected to machine, wiped lumen, no bubbles, connected to resident. V7 states it should run over 55 minutes. Surveyor observed pump set at 166ml/hr. Vancomycin 750mg/150ml. Label says infuse at 120ml/hr. nurse dated it with date and time. R427's current Physician Order Sheet document in part: Vancomycin HCI 750 MG/150ML Solution premixed vancomycin 750mg in 150ml water. Infuse intravenously at 120ml/hr (hour) over 75mins. Every other day for bone and joint infection until 12/31/24. 12/04/24, 9:57 AM, V7 (RN) states that nurses usually choose the intravenous (IV) medication dose in the pump, and the pump will set up the rate. V7 states that's the procedure. We put in the dose and the machine will give us…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-18 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and review of records the facility failed to provide planning of care related to oral/dental care for 1 (R1) of 3 residents reviewed for improper nursing care. Findings include: R1 is [AGE] years old, initially admitted on [DATE], with diagnosis of hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side. R1 is cognitively intact as assessed on 8/27/2024 with a BIMS (Brief Interview of Mental Status) of 15. On 10/15/2024 at 1:07 PM, R1 was seen laying on bed in her room. R1 was alert and verbally able to express her thoughts within topic during conversation. R1 stated that her tooth does not bother her as much as before. R1 stated that her tooth problem is located at the top left area in her mouth and now she does not chew on the left side where she used to chew and she knew that there was a problem on her tooth when she felt a sharp end on her tooth. R1 said, At first it was terrible, and it was swollen. It started around the second week of September. R1 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement fall precaution interventions for two (R2, R4) residents identified as a fall risk out of three residents reviewed for fall precautions. Findings include: 1. On 08/31/2024 at 11:54AM, surveyor observes R2 lying in R2's bed resting inside of R2's room in a supine position with head of bed elevated at 45 degrees. Surveyor observes R2's bed alarm pad hanging on the rails at the top/head of R2's bed. R2 is verbal and noted with confusion. On 08/31/2024 at 12:00PM, V5 (Registered Nurse/RN) now located inside of R2's room and observes R2's bed alarm pad. V5 states R2's bed alarm pad should not be there and V5 is not sure why R2's bed alarm pad is hanging over the top/head of R2's bed. V5 states R2's bed alarm pad should be placed underneath R2's body while R2 is in bed. V5 states if R2's bed alarm pad is not in place then R2 could move while in bed and fall. V5 states R2 could potentially injure herself or fracture a bone if R2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-28 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure that a dependent resident's call device was answered promptly for 1 of 9 residents (R3) reviewed for care. Findings include: R3 is [AGE] year old with diagnosis including but not limited to: Secondary malignant neoplasm of brain, abnormalities of gait and mobility, unspecified lack of coordination, unsteadiness on feet, and other specified soft tissue disorders. R3 has a BIMS (Brief Interview of Mental Status) score of 14, which indicates cognitively intact. On 03/26/2024 during investigation, R3 was observed lying in bed in her room. On 03/26/2024 at 2:21 PM, R3 activated her call device by pressing the button on her device to call for help from her nurse assistant or nurse. The light outside of R3's bedroom was illuminated to indicate that R3's call device was activated. On 3/26/2024 at 2:48 PM, as R3 waited patiently for her someone to come to her room to assist her, R3 said, This happens frequently. There has been times that I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to administer medication per physician parameters prior to hemodialysis which affected one resident (R2) in the total sample of 10 residents reviewed for improper nursing care. Findings include: On 1/10/24 at 11:07 am, R2 stated that R2 goes to an external hemodialysis center for hemodialysis treatments on Tuesdays, Thursdays, and Saturday mornings at 4:45 am. R2 stated that R2 is transported to the external hemodialysis center approximately one hour before each session. R2 stated that R2 is to receive R2's Midodrine before leaving for the dialysis sessions for my blood pressure, and I have to tell the nurses about it. R2 stated that R2 has not received the Midodrine dose after reminding the nurse. R2's admission Record, documents, in part, diagnoses of , end stage renal disease, dependence on renal dialysis, encounter for surgical aftercare following surgery on the digestive system, personal history of COVID-19, gastroesophageal reflux disease,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-14 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide a clean and homelike environment for the residents. This failure applies to all 188 residents in the facility. Findings include: On 12/12/2023 at 1:39 pm, during the initial tour of the third floor observed missing tiles along the back of the tub in the spa/shower room. In the pantry on the third floor observed missing tiles on the lower right wall located adjacent to the refrigerator. On 12/12/2023 at 1:51 pm, during initial tour of the fourth floor observed four missing green and ivory tiles on the lower right wall in the pantry room. On 12/12 2023 at 1:54 pm, during the initial tour of the fifth floor observed pantry room, white cabinet underneath the sink with the floor of the cabinet cracking and covered with brown stains. Also observed in the fifth-floor pantry, white cabinet underneath the ice machine, the floor of the cabinet with brown stains. Observed a streak of food splattered on the right wall of the fifth-floor pantry room. On 12/12/2023 at 2:05 pm, during initial tour of the sixth floor, the spa/shower…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review, the facility failed to ensure that fall care plan and interventions were updated and in place for one resident (R4) who has history of falls and is recognized as a high fall risk patient. This failure has the potential to affect 6 other individuals classified as 'High Fall Risk' patients. Findings include: R4 is [AGE] year old with diagnosis including but not limited to: Polyneuropathy, Bilateral Primary Osteoarthritis of knee, Lymphedema, Obesity, and Polyosteoarthritis. R4 was admitted to the facility on [DATE] and assessed to be a High risk for falls based on assessments dated 12/09/2023. R4 had a fall on 12/09/2023 and was sent to the hospital for evaluation. On 12/12/2023 during investigation (10:20 AM), R4 was observed in bed with V9 (R4's son) at the bed side. At that time, R4's bed was observed to be three feet elevated (from the floor) and no floor mat was noted on the floor next to R4's bed. On 12/12/2023 at 10:20 AM, V9 said, My mom (R4) just fell…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to immediately transfer a resident (R2) to a local hospital for emergent services after a fall with head injury. This failure affected one resident (R2) of three reviewed for falls and as a result, there was a delay of 39 minutes in R2 receiving treatment for an acute subdural hematoma. Findings include: According to Electronic Medical Record, R2 is [AGE] year old with diagnosis including but not limited to: Unsteadiness on feet, Lack of coordination, Venous Insufficiency, Chronic Venous Hypertension, Heart Failure and Unspecified Right Bundle- Branch Block. R2 was admitted to the facility on [DATE] and sustained a fall on 11/07/2023. On 12/11/23 during investigation, Surveyor inquired about R2's fall incident that occurred on 11/07/2023. On 12/11/23 at 10:55 AM, V12 (R2's daughter) said, My mom (R2) fell and hit her head in the facility and passed on 11/16/2023 at 2:54 PM in the hospital after the fall. My mom (R2) passed after the 11/07/23 fall. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-14 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, a facility staff failed to wear the proper personal protective equipment while providing direct care for one resident (R4) on isolation. This failure has the potential to affect all 188 residents in the facility. Findings include: On 12/12/23 at 10:20 am, during rounds on the eighth floor, Surveyor observed V15 (CNA/Certified Nursing Assistant) entering R4's room without a gown on. V15 (CNA) proceeded to change R4's incontinence brief while R4 was in the bed. Surveyor observed V15 (CNA) leaning on R4's bed as she (V15) rendered care. On 12/12/23 at 10:21 am, surveyor observed the Contact Precautions Sign on R4's room door. The Contact Precautions Sign documents in part, providers and staff must also: Put on gown before room entry. On 12/12/23 at 10:27 am, Surveyor inquired about V15's PPE (Personal Protective Equipment). On 12/12/23 at 10:28 am, V15 (CNA) stated, I usually wear my gown, but R4 was such a mess that I wanted to hurry up and clean her. That's why I didn't wear my gown. I know I'm supposed to wear it (gown) for my…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-01 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the appropriate use of personal protective equipment (PPE) was worn by staff caring for three residents(R6, R7, R8) with potential and known infectious disease. This failure has the potential to affect 77 residents residing on the fifth and seventh floor in facility. Findings include: On 11/29/2023 at 10:53AM, surveyor located on the fifth floor of the facility and observed a sign posted on R7's door. Sign posted documents in part, Enhanced Barrier Precaution Everyone Must: clean their hands, including before entering and when leaving the room. Providers and staff must also: Wear gloves and gown for the following High-Contact Resident Care Activities. Device care or use: central line, urinary catheter, feeding tube, tracheostomy. V8 (Agency Licensed Practical Nurse/LPN) was observed inside of R7's room without gloves or gown and observed providing tube feeding care for R7. On 11/29/2023 at 10:54AM, V8 stated she just administered R7's bolus tube feeding. V8 stated she was supposed to be wearing a gown…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-02 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to keep 4 residents (R30, R94, R97, R274) rooms clean. This failure has the potential all the residents residing on the 7th floor. Findings including: R30 has a diagnosis of but not limited to Radiculopathy, Major Depressive Disorder, Chronic Embolism and Thrombosis of Deep Veins of Left Lower Extremity and Heart Failure. R30 has a Brief Interview of Mental Status score of 15. R94 has a diagnosis of Multiple Sclerosis, Spinal Stenosis, Hyperlipidemia, Anxiety Disorder, Hypertension and Venous Insufficiency. R94 has a Brief Interview of Mental Status score of 15. R97 has a diagnosis of Folate Deficiency Anemia, Vitamin D Deficiency, Seizures, Acute Embolism and Thrombosis of Deep Vein of Right Lower Extremity, Unsteadiness on Feet, and Retention of Urine. R97 has a Brief Interview of Mental Status score of 11. R274 has a diagnosis of Urinary Tract Infection, Paraplegia, Chronic Atrial Fibrillation, Chronic Obstructive Pulmonary Disease, and Cognitive Communication Deficit. R274 has a Brief Interview of Mental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-02 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to store food 6 inches off the floor in effort to prevent foodborne illness and failed to ensure the dish washer machine sanitized the dishes at the proper temperature. These failures have the potential to affect all 182 residents receiving oral nourishments in the facility. Findings include: On 10/30/23 at 9:30 am, in the dry storage room observation of a large bag of oats on the floor leaning up against a cart not 6 inches off the floor. Six stacks of bread crates stacked on top of each other and the bottom crate touching the floor, not 6 inches off the floor. On 10/30/23 at 9:40 am, surveyor observed a dish washing cycle where the wash and rinse temperature gages did not move. Both gages stayed at 118 thru out the entire wash cycle. On 10/30/23 at 9:45 am, Surveyor inquired to V4 (Dietary Aide) what color is the test strip that just came out of the washer machine. V4 stated the washer test script looks grey but it should be black, and it's probably not black because the machine was just turn on. Surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-02 · tag F0813 — pattern
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to properly log refrigerator temperatures for resident's personal refrigerators, ensure safe temperatures for resident's personal refrigerators, remove food items from the resident's personal refrigerators by the expiration date for six residents (R6, R29, R23, R58, R43 and R62) and check for a working thermometer in a resident's personal refrigerator(R6). These failures have the potential to affect all 56 residents in the sample. Findings include: 1. On 10/30/2023 at 11:05 am, observed R29 with a black colored refrigerator with a freezer at the top and refrigerator on the lower portion in her room. Surveyor observed no temperature log affixed in or near the refrigerator. Surveyor looked in the inside of the refrigerator portion and observed a 236ml (milliliter) carton of 2% milk dated 10/23/2023. On 10/30/2023 at 11:13 am, V7 (Housekeeper) stated the housekeeper is responsible for checking the temperature of the resident's personal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review the facility failed to ensure that a call light was accessible for one visually impaired resident (R43), from a sample of 60 residents reviewed for call devices. Findings include: R43 is a [AGE] year old with diagnosis including but not limited to: Acute transverse myelitis in demylelinating disease of central nervous system, Cerebral palsey, Low back pain, malignant neoplasm of prostate and unilateral primary osteoarthritis of left hip. R43's BIMS (Brief Interview for Mental Status) score is 15, which indicates that R43 is cognitively intact. On 10/30/23 during investigation, R43 was observed awake sitting in bed. R43's wheel chair was on the left side of R43's bed and R43's call device was observed hanging from the side of the wheel chair, touching the floor. On 10/30/23 at 11:30 AM, Surveyor asked how R43 was doing. R43 said, I need help but I don't know where my call light is. I'm legally blind and it can be hard getting help sometimes. Do you see my call…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to provide incontinence care to one resident (R30) out of a sample of 60 residents. Findings include: On 10/30/2023 at 12:46 pm, R30 stated that she has not been changed on this shift (6:00am-2:00pm) at all and that she is wet with urine and had a bowel movement. R30 stated she told the nurse that she needed to be changed at about 11:30 am but no one ever came back. On 10/30/2023 at 1:02 pm surveyor observed V11 (Agency CNA) provide incontinence care to R30 and there was a small of urine and R30 had had a bowel movement. V11 stated that she came in and checked R30 between 8 and 9:00am but she did not change her because she was dry. V11 stated rounds to check and provide incontinence care is done every two hours. On 11/01/2023 at 2:07 pm, V2 (DON) stated CNA's should be checking residents every 2 hours to provide incontinence care and should be documenting the care they provide or did not provide in Point of Care software (POC). On 11/02/2023 at about 10:20 am, surveyor observed R30's POC for Incontinence care for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to have low air loss mattress at the correct weight setting for a resident with pressure ulcer who is at high risk for further pressure ulcers. This failure affected one resident (R25) of two residents, reviewed for pressure ulcer prevention interventions, in a total sample of 60 residents. Findings include: On 10/30/23 11:41 am, R25 was observed in bed with V18 (RN/Registered Nurse). R25's Low air loss mattress (LALM) was set at a weight of 300 pounds but R25 weighs only 167.6 pounds. Again, on 10/31/23 at 1:32 pm, R25's LALM was still set at 300 pounds. V18 was notified and V18 changed the weight setting for R25. On 11/1/23 at 10:55 am, V25 (Wound Care Nurse) stated (R25) has MASD (Moisture associated skin damage), and the weight setting should always be at the patient's weight. R25's Pressure Ulcer Risk assessment dated [DATE] shows a score of 12 (high risk). R25's skin care plan dated 12/23/22 states in part: (R25) is at further risk for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to label and date oxygen tubing per the facility policy. This failure affected one resident (R118) reviewed for oxygen equipment, in a total sample of 56 residents. Findings include: On 10/30/23 at 10:30 am, surveyor observed R118 in bed sleeping. R118 was observed with 2 liters oxygen via nasal cannula tubing in place in the nares unlabeled and not dated. On 11/01/23 at 11:23 AM, V19 (LPN/Licensed Practical Nurse) stated the oxygen tubing should be labeled with the date the tubing was changed. V19 stated the nurses are responsible for changing the oxygen tubing. V19 stated the oxygen tubing should be changed once a week or as needed. V19 stated no particular shift is responsible for changing the oxygen tubing. On 11/02/2023 at 2:07 pm, V2 (DON/Director of Nursing) stated the nurses are responsible for changing the oxygen tubing. V2 stated the tubing is to be changed weekly and as needed. V2 stated the night shift on a Sunday is when the oxygen tubing is to be changed by the nursing staff. V2 stated the nurses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-20 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to administer medications for two (R9, R10) residents reviewed for medications administration. This failure has the potential to affect R9 and R10's health. Findings include: On 10/17/2023 at 12:13 pm, V10 (Registered Nurse-RN Agency) was observed taking R10's blood pressure and blood glucose levels. Blood pressure was 140/80mmHg, Blood glucose was 307mg/dL. On 10/17/2023 at 12:38 pm, V10 was observed giving R10 medications. Medications given by mouth: Entresto 97-103 mg, 1 tablet, Bumetamide 2 mg, 1 tablet, Carvedilol 3.125mg 1 tablet, Metformin HCL 1000 mg, 1 tablet, Insulin lispro given 9 units subcutaneously. R10's physician order sheet documents above medications are to be given two times a day with the morning dose ordered for 9:00 am. V10 stated her schedule started at 9:00 am, and she is an agency nurse and does not know the residents, therefore it took her time to give medications today. V10 said medications should be given on time…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure staff donned required PPE (personal protective equipment) prior to entering a Contact Precaution room during wound treatment and during meal tray pass; and failed to ensure isolation bins are provided for a resident on contact precaution. These failures affected 1 (R4) resident reviewed for communicable disease and have the potential to affect all the residents on the 5th floor. Findings include: On 08/21/2023 at 12:44 pm, there was a CONTACT Precaution sign posted by R4's door and a PPE bin outside of R4's room. Inside the PPE bin was R4's (7/22/2023) Isolation Information which indicated that R4 was on isolation due to ESBL (Extended Spectrum Beta-Lactamase) in the urine. Also noted, was a treatment cart outside of R4's room. On 08/21/2023 at 12:45 pm, V9 (Wound Care Nurse/RN) peeked by R4's door. This surveyor informed V9 that this surveyor needed to observe V9 doing wound treatment to R4. At this time, observed V10 (Wound Care Tech) exiting R4's room. On 08/21/2023 at 12:48 pm, this surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-12-09 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record reviews, the facility failed to complete quarterly restorative assessments that detail the progress or lack of progress in the restorative services for 5 of 5 residents(R8, R19, R21, R26, R37) reviewed for limited range of motion and/or restorative services in the sample of 35. Findings include: On 12/06/22 at 11:55 AM, R21 was lying comfortably in bed and noted with right arm and hand contractures with no assistive device in place. R21's splint was noted on top R21's dresser. R21 could not answer when surveyor asked if staff are doing range of motion exercises with her (R21). At 12:14 PM, R37 was sitting on a wheelchair in the dining room noted with some limitations on R37's upper extremities. R37 stated that the staff on the floor do not do range of motion exercises with her (R37). At 12:27 PM, R26 was lying in bed and noted with limitations on upper and lower extremities. R26 stated does not remember if staff provides range of motion exercises with him (R26). On 12/07/22 at 9:27 AM, R8 was lying in bed and noted with functional limitations on both…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-12-09 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to properly discard a multi-dose insulin 28 days after opening for 1 resident (R65); to properly date opened multi-dose inhalers for 2 residents (R65, R101); and to properly date opened multi-dose insulin vials for 4 residents (R9, R79, R145, R150) from three of six medication carts inspected for medication storage and labeling. Findings include: On 12/06/2022 at 09:46 AM, 4th floor team 2 medication cart inspected with V7 (Agency Registered Nurse). The following were found inside the medication cart: - R65's Lantus insulin with opened date on the label 11/02/22 and to discard after 28 days of opening. - R65's Breo inhaler without the date opened on the label and shows to discard 6 weeks after opening. - R101's Advair inhaler without the date opened on the label and shows to discard 1 month after opening. V7 stated that insulin vials and pens should be dated when opened. On 12/06/2022 at 10:10 AM, 3rd floor team 1 medication cart inspected with V8 (Agency Licensed Practical Nurse). The following were found inside…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-09 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, facility failed to follow their call light policy to ensure call lights are placed within reach for 1 resident (R124) reviewed for call lights in a final sample of 35. Findings include: On 12/06/22 at 10:55 AM, surveyor observed R124's call light on the floor behind the resident. On 12/08/2022 at 01:13 PM, V2 (Director of Nursing) stated the call lights should be within resident's reach. Patients should be rounded on at least every two hours. If a call light is not next to a resident, they will not be able to call for any help. If the call light is not next to a resident and they try to get up, the resident could fall. If a staff members goes into a resident room and sees the call light on the floor they should pick it up and place it within reach, either if the resident is in bed or in the chair. R124's care plan documents in part: R124 is at high risk for falls related to actual fall. R124 is totally dependent on the staff. Ensure call light is within easy reach. Transfer R124 using a hoyer lift with 2 staff assist. R124 requires…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure 2 staff members are present during a resident transfer with a mechanical lift for 1 of 8 residents (R83) reviewed for safe transfers. Findings Include: R83's Face Sheet documents resident is a [AGE] year old with diagnoses including but not limited to: EXTENDED SPECTRUM BETA LACTAMASE (ESBL) RESISTANCE, UNSPECIFIED ABNORMALITIES OF GAIT AND MOBILITY, UNSPECIFIED LACK OF COORDINATION, MAJOR DEPRESSIVE DISORDER, SINGLE EPISODE, UNSPECIFIED, OTHER LACK OF COORDINATION, PARAPLEGIA, UNSPECIFIED, PERSONAL HISTORY OF OTHER VENOUS THROMBOSIS AND EMBOLISM, MALIGNANT NEOPLASM OF RECTOSIGMOID JUNCTION, SECONDARY MALIGNANT NEOPLASM OF BONE. Minimum Data Set Section G (MDS) (dated 12/05/2022) scored R2 as (4) total dependence and a (3) requiring 2-to-3-person physical assistance for transfers. Care plan (dated 10/14/2022) notes R83 has impaired mobility function related to weakness, paraplegia, Metastatic Prostate Ca. R83 is on a Bed Mobility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility failed to follow their policy and procedure to ensure the use of indwelling catheter was assessed at least quarterly to determine if use is still justified for a resident with history of Urinary Tract Infection. This failure has the potential to affect 1 of 2 residents (R96) reviewed for Indwelling Catheter Care. Findings include: On 12/07/22 at 10:07 AM, R96 stated I have a catheter due to my wound on my sacrum. R96 stated I had UTIs (Urinary Tract Infection) before. On 12/08/22 at 9:49 AM, V2 (DON/Director of Nursing) stated, R96's indwelling catheter is for multiple wounds; the catheter is changed prn (as needed), catheter care is every shift, should be ordered in the physician order sheet and would be reflected in Treatment administration record and Care plan. The current POS (Physician Order Sheet) reviewed with V2. V2 stated that she was unable to find the order for indwelling catheter change as needed; catheter care every shift in the POS. V2 further stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure one resident received physician ordered oral nutritional supplements. This failure affected 1 of 4 residents (R103) reviewed for nutritional supplements. Findings include: Physician order (07/16/2022) for R103 states: Ensure Plus (Dietary Supplement) with meals for supplement 1 carton by mouth. R103's admission record indicated that R103 was admitted to the facility on [DATE] at the weight of 99lbs. On 12/06/2022 at 12:23 pm, R103 was observed on the 7th floor hallway eating lunch. Surveyor noted that R103 did not receive oral nutritional supplement as per physician order. When surveyor interviewed R103, R103 stated, They did not give me the Ensure drink. They did not offer it to me at all. On 12/07/2022 at 12:19 pm, R103 was observed eating lunch in resident's own room. Surveyor noted that R103 did not receive oral nutritional supplement as per physician order. R103 stated, They did not give me the nutritional drink this morning and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to follow physician order for administering the correct ordered amounts of enteral tube feeding and enteral water flushing for 1 of 2 residents (R93) reviewed for enteral tube feeding management. Findings include: On 12/06/22 at 11:54 AM, R93 observed lying on bed on his back, head elevated with enteral / GT(gastrostomy tube) feeding infusing via pump feeding 1.5 60ml / hr; water flush 200ml every 4 hours. On 12/06/22 at 12:01 pm, V7 (Registered Nurse) observed, removed / disconnected enteral (GT) tube feeding. At this time, V7 stated enteral tube feeding is to be off at 12 noon and total volume infused is 875ml. On 12/07/22 at 09:54 AM, R93 observed lying on his back, head elevated. Observed GT tube feeding infusing via pump @60ml/hr; water flush 200ml every 4 hours. On 12/07/22 at 11:35 AM, V2 (DON/Director of Nursing) stated that G-tube feeding and water flushes depends on physician order and could be continuous or bolus feeding. V2 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop a person-centered dementia care plan for 1 of 1 resident (R26) reviewed for dementia care in a sample of 35. Findings include: On 12/08/22 at 12:10 PM, reviewed R26's electronic health record. R26 was initially admitted to the facility on [DATE]. R26 has diagnosis, that is not limited to, UNSPECIFIED DEMENTIA, UNSPECIFIED SEVERITY, WITHOUT BEHAVIORAL DISTURBANCE, PSYCHOTIC DISTURBANCE, MOOD DISTURBANCE, AND ANXIETY. According to R26's Quarterly Minimum Data Set Assessment (MDS) with an assessment reference date of 9/26/22, R26 has dementia but there were no quarterly Social Service Assessment or progress note addressing dementia care found in the electronic health record (EHR). R26's comprehensive care plans were reviewed in the EHR and no care plan for dementia was identified. On 12/08/22 at 1:11 PM, V13 (Social Service Director) stated that the facility utilizes the care plan to ensure that residents' individualized dementia care needs are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$24,962 in federal fines across 2 penalties. 2 Medicare payment denials on record.

  • $4,857 — penalty dated 2025-02-24
  • $20,105 — penalty dated 2023-10-20
  • Medicare payment denial — starting 2026-02-19 for 22 days
  • Medicare payment denial — starting 2023-11-16 for 77 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to LEGACY HEALTHCARE — 89 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 52.9+1.1 vs chain
Health inspection 3 of 52.8+0.2 vs chain
Staffing 2 of 52.5-0.5 vs chain
Quality measures 5 of 53.3+1.7 vs chain
The other 88 homes this chain runs (chain average 2.9★, per CMS)
1 of 5Avantara ArrowheadRapid City, SD 1 of 5Avantara Evergreen ParkEvergreen Park, IL 1 of 5Avantara MilbankMilbank, SD 1 of 5Avantara Saint CloudRapid City, SD 1 of 5Avantara WatertownWatertown, SD 1 of 5Emmetsburg Care CenterEmmetsburg, IA 1 of 5Grove Of Elmhurst, TheElmhurst, IL 1 of 5Harmony Cedar RapidsCedar Rapids, IA 1 of 5Harmony House Health Care CenterWaterloo, IA 1 of 5Harmony MarshalltownMarshalltown, IA 1 of 5Harmony WaterlooWaterloo, IA 1 of 5Harmony West Des MoinesWest Des Moines, IA 1 of 5Nexus at BerwynBerwyn, IL 1 of 5Northgate Care CenterWaukon, IA 1 of 5Park View Rehabilitation CenterSac City, IA 1 of 5Southfield Wellness CommunityWebster City, IA 1 of 5Warren Barr South LoopChicago, IL 2 of 5Avantara GrotonGroton, SD 2 of 5Avantara HuronHuron, SD 2 of 5Avantara Lincoln ParkChicago, IL 2 of 5Avantara Mountain ViewRapid City, SD 2 of 5Avantara Palos HeightsPalos Heights, IL 2 of 5Avantara PierrePierre, SD 2 of 5Avantara RedfieldRedfield, SD 2 of 5Bella Terra BloomingdaleBloomingdale, IL 2 of 5Bella Terra Morton GroveMorton Grove, IL 2 of 5Carlton At The Lake, TheChicago, IL 2 of 5Chalet Living & RehabChicago, IL 2 of 5Colonial Manor of ElmaElma, IA 2 of 5Hallmark Care CenterMount Vernon, IA 2 of 5Harmony DavenportDavenport, IA 2 of 5Harmony DubuqueDubuque, IA 2 of 5Harmony PalosPalos Heights, IL 2 of 5Harmony Utica RidgeDavenport, IA 2 of 5Heritage Care And Rehabilitation CenterMason City, IA 2 of 5Manor House Care CenterSigourney, IA 2 of 5Peterson Park Health Care CtrChicago, IL 3 of 5Avantara LibertyvilleLibertyville, IL 3 of 5Avantara NorthRapid City, SD 3 of 5Bloomfield Care CenterBloomfield, IA

Showing 40 of 88; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
JACK RAJCHENBACH FAMILY TRUSTOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST7%since 08/02/2013
FRIEDMAN, SUSANIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST5%since 01/01/2017
RAJCHENBACH, CHAIMIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL35%since 01/01/2017
SHABAT, MENACHEMIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL35%since 01/01/2017
SHABAT, RONALDIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST10%since 08/01/2013
FNR WB LLCOrganization5% OR GREATER SECURITY INTERESTsince 08/01/2013
SHELBY, CRYSTALIndividualW-2 MANAGING EMPLOYEEsince 12/20/2018

CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$31.0M
Net patient revenuemost recent cost report
-9.6%
Operating marginrevenue minus expenses
$4.3M
Related-party expense13% of expenses
Who pays — share of resident-days
Medicaid 18%Medicare 24%Other / private 57%

This home reported $4.3M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$482per resident / day
operating cost
$14,647per month
≈ monthly operating cost
$439per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145336. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-12-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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