Baywood Post Acute
238 Virginia Avenue, Campbell, CA 95008 · For profit - Limited Liability company · 45 certified beds · (408) 379-8114 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.6% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 18.5% | 4.0% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.9% | 0.8% | 0.9% | typical |
| Long-stay residents with a urinary tract infection | 0.8% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 7.3% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 5.6% | 1.6% | 3.3% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 10.7% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 8.9% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.7% | 4.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 8.2% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 12.0% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 2.9% | 1.5% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 96.8% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 18.3% | 23.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 12.0% | 11.2% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.87 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.01 | 1.57 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Met the expected recovery: 84.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 45 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.21 therapist hours per resident per day in 2026Q1 — more than 26% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 84.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 80.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 88.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.39 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 45 beds and averages 40.8 residents a day — about 91% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.36 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.48 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.64 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.89 hrs/resident/day on weekends vs 4.55 on weekdays — 15% thinner on weekends. RN hours go from 0.54 to 0.32 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
34 citations, most serious first. The 10 most serious are shown; the remaining 24 are one tap away and print in full.
- Potential for harm · Ecited before2025-04-04 · tag F0700 — patternTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the proper use of bed or side rails (adjustable rigid bars attached to the side of a bed) for 10 of 36 residents (9. 21. 24, 29, 30, 34, 41, 42, 145, and 146) when: 1. Alternatives were not attempted prior to the use of bed or side rails for Residents 9, 34, 41, 42, 145, and 146; and 2. Bed or Side Rail Assessment was not done quarterly for Residents 21, 24, 29, and 30. These failures had the potential to place the residents at risk of entrapment and serious injury. Findings: 1. During an observation, on 4/1/25 at 9:36 a.m., in Resident 41's room, Resident 41 was sleeping in the bed with left and right upper bed rails in upright position. During an observation, on 4/1/25 at 9:36 a.m., in Resident 42's room, Resident 42 was in the bed with left and right upper bed rails in upright position. During an observation, on 4/1/25 at 9:41 a.m., in Resident 145's room, Resident 145's bed had left and right upper bed rails attached. During an observation, on 4/1/25 at 9:42 a.m., in Resident 146's room, Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-04 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure three of five residents (20, 29, and 145) was free from unnecessary psychotropic medications (drugs that affects brain activities associated with mental processes and behavior) when: 1. Resident 29's physician's order for as needed psychotropic medication was not limited to 14 days of use; 2. Resident 20 received psychotropic medications without quarterly review on the use of these medications; and 3. Resident 145 received Abilify (an antipsychotic that helps treat several kinds of mental health conditions) with no specific behaviors (the way in which one acts or conducts oneself), identified and no evidence of monitoring for behaviors documented. This failure had the potential for the residents to receive the psychotropic medications unnecessarily, which had the potential for increased risks associated with psychotropic medication use that include but not limited to sedation, respiratory depression, falls, constipation, anxiety, agitation,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-04 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility had a medication error rate of 25.93% when 7 medication errors occurred out of 27 opportunities during medication administrations for four out of six residents (5, 6, 14, and 146). This failure resulted in medications not given in accordance with the prescriber's orders which resulted in residents not receiving the full therapeutic effects of the medications. Findings: 1. During a medication pass observation on 4/1/25, at 10:29 a.m. with Licensed Vocational Nurse C (LVN C), LVN C stated he did not have gabapentin (pain reliever) 100 milligrams (mg, a metric unit of mass) and tamsulosin (helps increase the flow of urine) 0.4 mg on hand to give to Resident 146. During a concurrent medication pass observation LVN C also crushed levetiracetam (helps control seizures) one 500mg tablet and Klor-Con (used to treat and prevent low potassium) M10 Extended Release (ER) one 20 milliequivalent (mEq, a unit of measure that expresses the combining power of a substance) tablet, mixed with apple sauce, and administered to Resident 146.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-04 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure medications were stored appropriately when expired medications and the medication opened over the period found in Medication Cart 1. This failure had the potential for residents to be given expired or over open period medication. Findings: On 4/1/25, at 11:24 a.m., during an observation on Medication Cart 1 with licensed vocational nurse C (LVN C), the following were observed: a. One bottle of Calcium Citrate Magnesium and Zinc with vitamin D3 (supplements) and one bottle of Centrum Silver Women 50+ (multivitamin) had an expiration date of 3/2025. b. A bottle of latanoprost 0.005% (used to treat increased pressure inside the eye) for Resident 6 was opened on 2/17/25, and a bottle of latanoprost 0.005% for Resident 22 was opened on 2/17/25 with the labels on them stated Discard 42 days after opening. During a concurrent observation on the labels of latanoprost 0.005% and interview with LVN C, LVN C confirmed that the labels stated Discard 42 days after opening. LVN C acknowledged that over open period…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-04 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure infection control practices were implemented when: 1. A Urinary catheter (a semi-flexible plastic tube, one end inserted into the bladder [body organ that stores urine] and the other end is attached to a bag that collects urine) drain bag and tubing was on the floor; 2. The staff provided ice to residents using ice from trays made in the employee room freezer; 3. Certified nursing assistant F (CNA F) brought the lunch tray to Resident 146 without sanitizing his hands; 4. Certified nursing assistant B (CNA B) walked out of Resident 17's room without removing his gloves and sanitizing his hands; 5. Licensed vocational nurse D (LVN D) administered eye drops to Resident 6 without changing his gloves and cleansing his hands; 6. After cutting docusate sodium (stool softener) 100 milligrams (mg, a metric unit of mass) tablet into two halves, registered nurse E (RN E) put one half of docusate sodium tablet back to its bottle; 7. RN E did not cleanse the blood pressure cup between residents; and 8. Licensed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-04 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to treat the resident with respect for one of 12 residents (34) when Resident 34 requested to have female certified nursing assistant (CNA) to work with her, but male CNAs were still assigned to her. This failure violated the resident's rights and had the potential to cause frustration for the resident. Findings: Review of Resident 34's admission Record indicated she was admitted to the facility on [DATE]. During an interview with Resident 34 on 4/1/25, at 9 a.m., she stated that she told licensed nurses and CNAs, and she also told the administrator (ADM) last week on Wednesday that she did not want male CNA and would prefer to have female CNA to work with her, but most of the time male CNAs were still assigned to her. During an observation and interview with certified nursing assistant B (CNA B) on 4/1/25, at 9:24 a.m., CNA B was in Resident 34's room, and he stated he was assigned CNA for Resident 34 today. He came to Resident 34's room to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-04 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of five residents (20 and 38) had informed consents (written permission before implementing a healthcare intervention) prior to initiating psychotropic medication (medication capable of affecting the mind, emotions, and behavior). These failures resulted in the residents receiving psychotropic medications without being informed about their risks and side effects. Findings: 1. Review of Resident 20's admission Record indicated he was admitted to the facility on [DATE] with dementia (loss of memory, language, problem-solving and other thinking abilities that are severe enough to interfere with daily life) diagnosis. Review of Resident 20's physician order indicated he had orders for Seroquel (an antipsychotic medication) 25 milligrams (mg, unit of measurement) in the morning and Seroquel 37.5 mg in the afternoon for dementia with behavioral disturbance, dated 12/9/24. Review of Resident 20's clinical record indicated there were no informed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-04 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to timely complete and submit a Discharge Minimum Data Set (MDS, a clinical assessment tool) data to the Centers for Medicare & Medicaid Services (CMS, oversees federal healthcare programs) for two of four residents (25 and 31). This failure resulted in non-compliance with CMS regulatory requirements. Findings: Review of Resident 25's clinical record indicated he was admitted to the facility on [DATE] and discharged from the facility on 3/17/25. Review of Resident 31's clinical record indicated she was admitted to the facility on [DATE] and discharged from the facility on 12/12/24. On 4/4/25, review of Resident 25's and Resident 31's clinical records indicated their Discharge MDS were overdue, not started, and not submitted to the CMS. During an interview with the assistant director of nursing (ADON) on 4/4/25, at 2:02 p.m., she reviewed Resident 25's and Resident 31's clinical records and confirmed that their discharge MDS were overdue, not started, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-04 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure service provided to met professional standards when the licensed nurses did not follow the physician order to float Resident 27's heels while he was in bed. This failure had the potential for Resident 27 to develop skin damage to his heels. Findings: Review of Resident 27's admission Record indicated he was admitted to the facility on [DATE] with protein -calorie malnutrition diagnosis. Review of Resident 27's physician order, dated 11/4/24, indicated he had a physician order to float Resident 27's heels with pillows at his calves or apply Prevalon boots (heel protector that floats the heel off the surface of the mattress, helping to reduce pressure) while he was in bed. During observations on 4/2/25, at 11:57 a.m., and on 4/3/25, at 6:46 p.m., Resident 27 was lying in his bed, and he did not have pillows at his calves or Prevalon boots on. During an observation and interview with registered nurse E (RN E) on 4/4/25, at 9:55 a.m.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-04 · tag F0732 — isolatedPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the nurse staffing information was posted clearly visible in a prominent place that was readily accessible to residents and visitors. This failure had the potential to result in nurse staffing information not available for resident's, families, and visitors. Findings: During an observation on 4/1/25 at 9:33 a.m., in the nurse station, there was no nurse staffing information and no total actual hours posted. During an observation on 4/2/25 at 1:50 p.m., in the nurse station, there was no nurse staffing information and no total actual hours posted. During a concurrent observation and interview on 4/3/25 at 1:10 p.m. with the Infection Preventionist (IP), the IP stated there was no staffing information and no total hours posted for residents or visitors for the daily staffing.
Show the remaining 24 citations
- Potential for harm · D2025-04-04 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the consultant pharmacist's recommendations were acted upon for two of 12 residents (14 and 20) when: 1. Resident 14's chewable Aspirin (a drug that reduces pain, fever, inflammation, and blood clotting) was not changed to plain film coated form of baby aspirin; and 2. Resident 20's consultant pharmacist's Note to the Attending Physician/Prescriber regarding duplicate therapy of Protonix (used to treat heartburn and certain other conditions caused by too much acid in the stomach) and Pepcid (used to treat heartburn and certain other conditions caused by too much acid in the stomach) was not presented to the physician. This failure had the potential for Residents 14 and 20 to receive ineffective and unnecessary medications that could negatively impact their health and well-being. Findings: 1. Review of Resident 14's admission Record indicated he was admitted to the facility on [DATE]. Review of Resident 14's physician order, dated 1/28/25,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-04 · tag F0801 — isolatedEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed employ sufficient staff with the appropriate competencies and skills sets to carry out the food service operations when the facility did not have a full-time dietitian and the requirements were not met as specified in established standards for food service managers as a full-time, qualified dietetic supervisor when the dietitian was not full time. This failure had the potential to unsafe food practices and food-borne illness for 38 residents eating facility-prepared foods. Findings: Reviewing the Food and Nutrition Services schedule for February, March, and April 2025 indicated no dietary manager (dietetic supervisor) was working in the facility. A review of the actual working schedules for all staff received on 4/1/2025 indicated that the Registered Dietician (RD) worked only two days a week. During an interview with the registered dietitian (RD) on 4/3/25 at 9:41 a.m., the RD stated that she was a part-time employee working approximately 20 hours per week and that the facility did not have a full-time dietary manager. She…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-04 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain the kitchen freezer and the meal cart in a good and safe operating condition, when 1. Excessive ice buildup was observed in the reach-in freezer. 2. Kitchen Meal Cart 3 was missing a proper handle, and the meal cart door was no closing. These deficiencies could compromise the freezer's ability to keep food adequately frozen and the meal cart door may not prevent proper food temperature maintenance that could cause food-borne illness for 38 out of 39 residents who received meals prepared in the kitchen. Findings: 1. During a kitchen tour on April 3, 2024, at 11:51 a.m., significant ice buildup was observed inside the reach-in freezer, on the exterior of the freezer doors, and along both sides of the freezer gaskets. 2. During a meal pass observation on April 2, 2025, at 12:22 p.m., Meal Cart 3 was found to be missing a proper handle, the door was detached, and unable to close the door properly. During an interview with the Registered Dietitian (RD) on April 3, 2025, at 4:52 p.m., she confirmed that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-01-12 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain the reach-in freezer in good and safe operating condition when the reach-in freezer had ice-build up and freezer temperature was negative forty degrees Fahrenheit. This failure had the potential to cause the freezer to be ineffective for keeping food frozen and may lead to food spoilage and food-borne illness (illness resulting from contaminated food) for 23 residents who received food from the kitchen out of 24 residents. Findings: During the kitchen initial tour with the cook on 1/8/24, at 8:30 a.m., she confirmed the temperature logs for refrigerator 1, 2 and freezer were blank. She stated that checking of the temperature for refrigerator 1, 2 and freezer was done at 6:00 a.m., and p.m. every day but she forgot to log this morning. During the kitchen initial tour with the cook on 1/8/24, at 8:33 a.m., the reach-in freezer had significant ice build-up inside, outside the freezer doors and both sides of the freezer gaskets. The outside thermostat and the two thermometers inside the freezer indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-12 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain safe and comfortable temperature of 71 to 81 degrees Fahrenheit (F) when: 1. One of 12 sampled residents (Resident 9) complained that the room was cold; and 2. 12 resident rooms, dining/activity room, living room, and one of the two hallways were found to be below the comfortable temperature range. This failure had the potential to result in residents' decreased sense of well-being and exposed to an uncomfortable environment. Findings: During a concurrent observation and interview on 1/10/24 at 10:05 a.m., Resident 9 was in the dining/activity room with blankets over her. Resident 9 stated she informed the staff that the room was cold, and the staff provided blankets. During a concurrent environmental tour and interview on 1/10/24 at 10:40 a.m., and at 3:12 p.m. with the maintenance staff (MS), the MS measured the temperature of the following rooms using the infrared thermometer (a handheld device used to measure the temperature from a distance): Dining/Activity Room = 63.3 F Hallway MM = 70.2 F…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-12 · tag F0700 — patternTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow the manufacturer's recommendations for maintaining the bed side rails for 15 residents (3, 4, 5, 6, 7, 8, 10, 12, 13, 14, 17, 18, 22, 23, and 24). This failure had the potential to place the residents at risk of entrapment and injury. Findings: During an observation on 1/12/24 at 2:02 PM, Resident 13 was in bed sleeping, and had both upper 1/4 side rails in the up position. During an observation on 1/12/24 at 2:02 PM, Resident 23 was observed having 1/4 upper side rails up whenever she was in bed. During an observation on 1/12/24 at 2:44 p.m., the bed of Resident 5 had partial side rail on one side. During an observation on 1/12/24 at 2:47 p.m., the bed of Resident 24 had partial side rails on both sides. During an observation on 1/12/24 at 2:50 p.m., the bed of Resident 10 had partial side rail on one side During an observation on 1/8/24 at 8:58 a.m., Resident 12 was in bed sleeping with half side rails in the up position. During an interview on 1/9/24 at 9:02 a.m., Resident 12 stated he used the side…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-12 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the emergency kits (E-kits, containers with specialty medications which may be needed in an emergency) did not contain expired medications, when two of four E-kits had expired medications. This failure had the potential of a resident being administered an emergency medication which was expired, and not effective. Findings: During an observation of the facility's medication room, on 1/09/24 at 1:43 PM, with licensed vocational nurse E (LVN E), the injectable E-kit (E-kit with liquid medications which are administered by needle, either directly or through an IV (catheter inserted into a blood vessel for direct access)) had a. 3 ampules of Chlorpromazine (used to treat mental illness) that had expiration dates of 12/2023, b. 3 ampules of Gentamycin (used to treat infections) 80 milligrams (mg, a metric unit of mass) per 2 milliliters (ml, a metric unit of volume) that had expiration dates of 12/2023, c. 2 ampules of Epinephrine (a hormone involved in the body's fight-or-flight response) 1 mg/1 ml that had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-12 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure 1. The medication cart was locked when unattended; and 2. The opened multi-dose containers of house medications/supplements had no open date. These failures had the potential of medication (or other items) being taken without the nurse's knowledge and medications being held past the usage period after being opened. Findings: 1. During an observation, on 1/8/24 at 8:29 a.m., the medication cart was in the nurses station, unattended and unlocked. After approximately one minute, a nurse came into the nurses station. During an interview, on 1/8/24, at 08:30 a.m., with licensed vocational nurse A (LVN A), she stated when she got report, at about 8:00 a.m., the medication cart was unlocked. She stated she did not notice until she was asked, by surveyor, about cart being unlocked, which was at 8:30 a.m. During an interview, on 1/12/24 at 9:54 AM, with the director of nursing, (DON), he stated the unlocked cart was unacceptable. It should have been locked at any time. A review of the facility's policy and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-12 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility document review, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety when: 1. Food preparation equipment were not maintained clean and/or in good condition including: a. Commercial can opener b. Cutting boards; 2. Five dented can goods were stored on the rack with ready to use cans; 3. Nine bananas with multiple blackish dots on top of the tray cart inside the dry storage area has no date; 4. One orange fruit soft and rotten with grayish particles, three pieces of green peppers has multiple blackish spots with grayish particles without date and one white onion inside the plastic has no date; and 5. One [NAME] bottled with approximately 300 milliliters (ml, a metric unit of volume) yellow liquid has no label and two bottles of opened Ajax powder cleanser was stored between the sink and the stove with food on top of the stove or cooking equipment. These failures had the potential to cause food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-12 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement infection control practices for 5 of 12 residents (6, 8, 10, 18, and 24) when: 1. For Resident 6, oxygen tubing was not changed for 3 weeks; storage bag for oxygen tubing was not changed for about one and a half year; the humidifier bottle was undated; and the filter of oxygen concentrator was so dusty; 2. Certified nursing assistant F (CNA F) did not sanitize her hands before serving lunch tray to Resident 10; and 3. CNA G, CNA H, and CNA I did not sanitize their hands after carrying the chair and before feeding Resident 24, Resident 8, and Resident 18. These failures had the potential to spread infection in the facility. Findings: 1. Review of Resident 6's admission Record indicated she was admitted to the facility on [DATE] with chronic obstructive pulmonary disease (COPD, a chronic inflammatory lung disease that causes obstructed airflow from the lungs) diagnosis. Review of Resident 6's physician order, dated 8/30/22,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-12 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure need was accommodated and to ensure dignity was maintained for two of twelve sampled residents (10 and 24) when: 1. Facility staff failed to ensure a communication device was provided for Resident 10; and 2. Certified Nursing Assistant G (CNA G) were standing while feeding Resident 24. These failures had the potential to negatively affect the resident's physical and psychosocial well- being. Findings: 1. During observations on 1/8/24, at 10:05 a.m., and on 1/9/24, at 9:02 a.m., Resident 10 was lying in bed in her room. Resident 10 was using gestures and communicating with her own language other than English and no communication device at the bedside or drawers. During a concurrent observation and interview with CNA D on 1/9/24, at 9:05 a.m., Resident 10 was communicating with CNA D through gestures, pointing her fingers in native language other than English. CNA D stated that Resident 10 needed a communication device during activities of daily living (ADL's) care and CNA D could not find any…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure documentation of whether the advance directive was discussed with one of 12 residents (Resident 13) was discussed with the resident or family upon admission/re-admission, when the Physicians Order for Life-Sustaining Treatment (POLST) section D was not filled in completely. This failure had the potential of the incorrect treatment being administered in a life-threatening emergency. Findings: During a chart review for Resident 13, a POLST, dated 2/14/17, was located. Section D had three check boxes: 1. Advance directive dated___ available and reviewed. 2. Advance directive unavailable. 3. No advance directive. None of these boxes were checked. So, no indication if advance directive was discussed with Resident 13 or her family. During an interview with the infection preventionist (IP), on 1/10/24 at 11:46 a.m., she confirmed the latest POLST in chart, dated 2/14/17, did not indicate about advance directive (Section D is blank). During an interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement their abuse policy for one of 12 residents (7) when activities assistant J (AA J) reported that she heard certified nursing assistant K (CNA K) slapped Resident 7 twice, but the incident was not reported to the state agency department. Findings: Review of Resident 7's admission Record indicated she was admitted to the facility on [DATE]. Review of Resident 7's Daily Nurses Notes by the infection preventionist (IP), dated 11/30/23 at 6 p.m., indicated one staff reported that while passing by Resident 7's room, she heard another staff slapped Resident 7 twice. During an interview with the IP on 1/11/24 at 3:15 p.m., she stated AA J reported to her about Resident 7's room when she heard CNA K slapped Resident 7 twice. The IP stated the facility did the investigation and did not substantiate the allegation, so the facility did not report the incident to the state agency department. During an interview with the director of nursing (DON) on 1/11/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and accurately assess the preadmission screening and resident review report (PASRR, an evaluation data requirement to determine whether a resident with mental illness (MI) requires specialized services such as referral to a mental health authority), received mental illness diagnoses and did not receive a level two screening to ensure they received the services needed for two of twelve sampled residents (5 and 6). This failure had the potential to put the residents at risk for not receiving appropriate care and services. Findings: Review of Resident 5's clinical record indicated she was admitted to the facility on [DATE] and re admitted on [DATE] with diagnoses including bipolar disorder (mental illness which a person can experience mood swings (period of overly happy or periods of feeling sad), anxiety disorder (feelings of worry and fears), and dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement comprehensive person-centered care plans for two of 12 sampled residents (Residents 5 and 10) when: 1. Resident 5's antipsychotic medication (medications work by altering brain chemistry to help reduce psychotic symptoms like having false, fixed beliefs, hearing voices or seeing things that aren't there, and disordered thinking) care plan was incomplete and not person-centered; and 2. For Resident 10, there was no care plan developed specifically for communication deficit related to language barrier. These failures had the potential for inaccurate development and implementation of personalized and resident-centered care plans that would address the residents' identified concerns and needs. Findings: 1. Review of Resident 5's clinical records indicated she was re admitted to the facility on [DATE] with diagnoses of bipolar disorder (mental disorder characterized by periods of elevated mood) and depression (mood disorder that causes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the residents received the necessary care and services for one of 12 residents (6) when Resident 6's electrocardiogram (EKG, records the electrical signal from the heart to check for different heart conditions) was not done every year as ordered by the physician. This failure had the potential to affect the resident's care and could jeopardize her health and well-being. Findings: Review of Resident 6's admission Record indicated she was admitted to the facility on [DATE]. Review of Resident 6's physician order indicated she had an order for her EKG to be checked every year to rule out QT (the space between the start of the Q wave and the end of the T wave on EKG which indicates the time it takes for the heart to contract and refill with blood before it beats again) prolongation (occurs when the heart muscle takes longer to contract and relax than usual; it can affect heart rhythms and lead to sudden cardiac arrest), started on 2/25/20. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow their oxygen administration policy for one of two sampled residents (Resident 8) when staff did not place an Oxygen in Use sign outside the entrance to the resident's room. This failure had the potential to compromise the resident's safety. Findings: Review of Resident 8's clinical record indicated she was admitted on hospice care (to assist in the care and comfort of individuals with terminal illness) with a diagnosis of hypertensive heart disease with heart failure (heart problems that occur because of high blood pressure that is present over a long time). Resident 8 had a physician order, dated 12/15/23, for oxygen at 2 liters per minute (LPM, oxygen flow rate) via nasal cannula (NC, flexible tubing inserted into the nostrils and attached to an oxygen source) as needed for shortness of breath. During an observation on 1/8/24 at 9:43 a.m., Resident 8 was lying in bed receiving oxygen via NC. There was no Oxygen in Use sign posted outside the entrance to Resident 8's room. During a concurrent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-12-05 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, and serve food under sanitary conditions when: 1. The kitchen microwave was not clean; 2. Employee's food was inside the kitchen refrigerator; and 3. The test strip to check the red bucket (sanitizer bucket) was expired. These failures had the potential to cause food borne illnesses to the residents in the facility. 1. During the initial kitchen observation on 4/5/2022, at 8:28 a.m., there were brown, black, and white substances at the top of the inside of the microwave and food buildup. During a follow up observation and concurrent interview with the dietary aide (DA) on 4/5/2022, at 1:40 p.m., DA confirmed the above observation. DA stated the microwave was used to warm residents' food. DA tried to clean them but DA could not remove the debris. DA further stated it should have been replaced. During an interview with the Registered Dietitian (RD) 4/8/2022 at 3:30 p.m., RD stated all kitchen equipment should have been kept clean. RD further stated microwave ovens should have been cleaned weekly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-12-05 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one opened multi-dose eye medication was dated with an open and discard date, to make sure it was not used beyond the discard date. The deficient practice had the potential for unsafe and ineffective use of medication being used past the expiration date. Finding: During an inspection of the medication cart on [DATE], at 9:54 a.m., with Licensed Vocational Nurse (LVN) C, one opened lubricant eye drop bottle for Resident 19 was identified without an open date, LVN C stated, the bottle was newly opened, and confirmed it should have been labeled with an open date upon opening. During an interview with the Director of Nursing (DON) on [DATE], at 1:28 p.m., he stated for multi-dose medications, the licensed nurses should have verify expiration date before opening and administering the medication, and they should have label the bottle with an open date upon opening. The DON further stated lubricant eye drops were good for 60 days after…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-05 · tag F0851 — isolatedElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to electronically submit staffing information based on payroll data on a quarterly schedule to the Centers for Medicare & Medicaid Services (CMS) in 2022. The deficient practice prevented the provision of complete and accurate direct care staffing information to the public. Findings: A review of facility's Payroll - Based Journal (PBJ - nurse staffing and non-nurse staffing datasets) submission, facility did not submit the third fiscal quarter of 2022 (April 1 - June 30) staffing information to CMS. During an interview with the business office manager (BOM) on 12/8/22 at 10:59 a.m., he stated the previous BOM failed to submit the staffing information from April 1 to June 30, 2022. During an interview with the director of nursing (DON) on 12/8/22 at 11:15 a.m., the DON acknowledged the previous BOM failed to report direct care staffing and census information electronically. A review of the facility's policy titled, Reporting Direct - Care Staffing Information (Payroll - Based Journal) dated October 2017, it indicated Census…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-12-05 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure effective infection process when: 1. Foley catheter (FC, a tube inserted in the bladder to drain urine) and drainage bag were in direct contact with Resident's wheelchair wheel. 2. Staff did not perform hand hygiene in between tasks. 3. One licensed nurse did not perform hand hygiene between tasks during tube feeding. These failures had the potential to result in transmission of infection in the facility. Findings: 1. During an observation on 12/5/22 at 8:43 a.m., inside Resident 24's room, Resident 24's FC tubing and drainage bag were in direct contact with Resident 24's wheelchair wheel. During an interview with licensed vocational nurse (LVN) B on 12/5/22 at 8:43 a.m. inside Resident 24's room, LVN B acknowledged the above observation and stated the FC tubing and drainage bag should have not touched the dirty surfaces such as wheelchair wheel. During an interview with infection preventionist (IP) on 12/7/22 at 10:07 a.m., the IP stated urinary tubing and drainage bags should have not direct contact…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2025-04-04 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure three of resident rooms have at least 80 square feet per resident. Findings: 1. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. 2. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. 3. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. During the survey, none of the rooms were observed to inhibit the staff from providing care or services, or the residents from receiving adequate care and services. The staff and residents moved freely in the rooms unhampered by the lack of space. Wheelchairs were easily accommodated. The residents had no concerns regarding the space or privacy in their room. Recommend waiver remain in effect.
- No harm found · Bcited before2024-01-12 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure three of resident rooms have at least 80 square feet per resident. Findings: 1. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. 2. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. 3. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. During the survey, none of the rooms were observed to inhibit the staff from providing care or services, or the residents from receiving adequate care and services. The staff and residents moved freely in the rooms unhampered by the lack of space. Wheelchairs were easily accommodated. The residents had no concerns regarding the space or privacy in their room. Recommend waiver remain in effect.
- No harm found · Bcited before2022-12-05 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the following resident rooms provided less than 80 square feet per resident. Findings: 1. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. 2. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. 3. room [ROOM NUMBER], a four-person room, measured 73.4 square feet per resident. During the survey, none of the rooms were observed to inhibit the staff from providing care or services, or the residents from receiving adequate care and services. The staff and residents moved freely in the rooms unhampered by the lack of space. Wheelchairs were easily accommodated. The residents had no concerns regarding the space or privacy in their room. Recommend waiver remain in effect.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to LINKS HEALTHCARE GROUP — 32 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 2.9 | +0.1 vs chain |
| Health inspection | 3 of 5 | 2.7 | +0.3 vs chain |
| Staffing | 3 of 5 | 2.7 | +0.3 vs chain |
| Quality measures | 4 of 5 | 4.1 | ≈ chain avg |
The other 31 homes this chain runs (chain average 2.9★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| RISING SELARUM LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 48% | since 04/01/2025 |
| MORALES, JAMES | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 24% | since 04/01/2025 |
| MORALES, JUDITH | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 24% | since 04/01/2025 |
| FORBRIGHT BANK | Organization | 5% OR GREATER SECURITY INTEREST | — | since 04/01/2025 |
| RODRIGUEZ, CURTIS | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| TILFORD, TOBY | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| LINKS HEALTHCARE GROUP LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| LINKS SUPPORT SERVICES, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| BEARDSLEY, MARY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| BERNHOLZ, VICTORIA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| CARTER, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| CHOW, NORMAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| FROJELIN, ANTONETTE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| MORALES, JANSEN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| SHEPPERT, CHRISTOPHER | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2025 |
| VIRGINIA 5 J'S PROPERTIES, LLC | Organization | ADP OF THE SNF | — | since 04/01/2025 |
CMS files one row per role, so the 29 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.
5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $199K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555841. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.