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The Redwoods Post-Acute

1267 Meridian Avenue, San Jose, CA 95125 · For profit - Corporation · 152 certified beds · (408) 265-4211 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citations — no harm found (F0740, F0758)1 immediate-jeopardy citation
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (31% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (55) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1333 Meridian Ave · (408) 267-7164 · Call to confirm hours
Pharmacy
1530 Meridian Ave · (408) 409-6874 · Call to confirm hours
Grocery
Safeway0.6 mi
1530 Hamilton Ave · (408) 264-1523 · Call to confirm hours
Park
1320 Willow St · (408) 793-5510 · Typically dawn to dusk
Place of worship
1292 Minnesota Ave · (408) 280-0611

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.2%10.2%15.4%better
Long-stay residents who lose too much weight0.9%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms2.8%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.1%1.6%3.3%worse than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened5.3%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication4.9%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine99.2%98.2%95.3%typical
Long-stay residents with pressure ulcers1.6%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control8.6%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table11.1%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.0%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine98.1%93.2%79.4%better
Short-stay residents rehospitalized after admission17.1%23.0%22.6%better
Short-stay residents with an outpatient ER visit8.5%11.2%12.0%better
Long-stay hospitalizations per 1,000 resident days1.532.251.67typical
Long-stay outpatient ER visits per 1,000 resident days0.801.571.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

47.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 155 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

47.6%U.S. median 51.5%
Got home and stayed home
14.0%U.S. median 10.7%
Went back to hospital
59.0%U.S. median 56.6%
Met the expected recovery
0.39U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.23hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 59.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 117 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.39 therapist hours per resident per day in 2026Q1 — more than 68% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF47.6%CMS range 40.2–57.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF14.0%CMS range 10.7–17.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge59.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge62.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge55.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.1%CMS range 4.7–10.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.141.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.69
RN hours/ resident / day
1.07
LPN hours/ resident / day
2.70
Aide hours/ resident / day
4.47
Total nurse hours/ resident / day
0.58
RN hoursweekends
30.8%
Total nursing turnover
41.2%
RN turnover

How full it usually is: this home is certified for 152 beds and averages 143.2 residents a day — about 94% occupied, or roughly 9 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.47 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.70 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.06 hrs/resident/day on weekends vs 4.63 on weekdays — 12% thinner on weekends. RN hours go from 0.74 to 0.58 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 31% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-01-17)
23
at the previous standard inspection (2023-02-14)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

55 citations, most serious first. The 11 most serious are shown; the remaining 44 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2023-02-14 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to maintain an infection prevention and control program to prevent the spread of infections as evidenced by: 1. The facility failed to use the proper disinfectant to disinfect shared (used for multiple residents) glucometers (blood glucose meter to measure and display the amount of sugar [glucose] in your blood) according to manufacturer's instructions and accepted professional standards for 41 of 41 residents when: 1a. Licensed Vocational Nurse A (LVN A) failed to properly disinfect a shared glucometer during observation for two of 41 residents (Residents 9 and 25) according to manufacturer's instructions; 1b. Licensed nurses in three out of three nursing stations: LVN B, LVN C, LVN E, LVN F, LVN G and Registered Nurse D (RN D), did not know the proper disinfectant product to use for the disinfection of shared glucometers according to manufacturer's instructions; and, 1c. The Infection Preventionist/Director of Staff Development (IP/DSD)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-18 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain a complete medical record for one of three sampled residents (Resident 1) when:There were multiple days for which there was no documentation that Resident 1's scheduled skin treatments were provided;There were multiple days for which there was no documentation that Resident 1 was provided assistance for certain activities of daily living (ADLs); andThere were multiple days for which there was no documentation of Resident 1's meal intake (percentage of food the resident ate during each meal).These failures had the potential to compromise the facility's ability to ensure adequate care and monitoring were provided to maintain Resident 1's health and well-being at the highest practicable level.Findings:1.) Review of Resident 1's medical record indicated she was admitted on [DATE] and had diagnoses including Huntington's disease (a disorder that destroys the areas of the brain that control movement, thinking, and mental health).Review of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-17 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure three out of 31 sampled residents (Residents 92, 307, and 400) were free from unnecessary psychotropic medications (drugs that affects brain activities associated with mental processes and behavior) when: 1. Resident 92 received four psychotropic medications without documented evidence of attempted or contra-indicated non-pharmacological (non-drug) interventions prior to initiating or increasing these medications. Also, there was no monitoring for side effects of aripiprazole (Abilify, an antipsychotic medication to treat mental illnesses) since July 2024; 2. Resident 307 received a PRN (as needed) prochlorperazine (antipsychotic medication which can be used for short term psychotic disorders or nausea/vomiting) without a 14-day limit; and 3. Resident 400 received trazodone (an anti-depressant medication) without effectiveness monitoring. The failures resulted in unnecessary medications for the residents, and had the potential for increased risks associated with psychotropic medication use that include but not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-17 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record review, the facility had a medication error rate of 11.11% when three medication errors occurred out of 27 opportunities during the medication administration for three out of seven residents (Residents 81, 118, and 133). The failure resulted in the residents not receiving the medications as prescribed, and had the potential for complications such as unnecessary pain or medication side effects. Findings: 1. During the medication administration observation on 1/13/25 at 8:41 a.m., Licensed Vocational Nurse (LVN) D was observed preparing and administering 5 medications to Resident 81. The medications did not include a lidocaine patch (a topical medication applied to the skin for pain management). A review of Resident 81's clinical record indicated a physician's order, dated 11/26/24, for Lidocaine Patch 5% Apply to right shoulder topically one time a day for pain management. It was scheduled to be administered daily at 9 a.m. During an interview with LVN D on 1/13/25 at 2:09 p.m., she stated, We have only 4% but not 5% [patches]. We called…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-17 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food safety and sanitation practices were maintained in the kitchen according to standards of practice and facility policy when two of the ceiling exhaust fans above the food preparation area were dirty and dusty with grey lint. These failures had the potential to cause food borne illness for 143 residents consuming food in the facility. Findings: During a kitchen tour observation on 1/13/25 at 1:58 p.m. two ceiling exhaust fans above the food preparation area were observed dirty and dusty with grey lint. During a concurrent observation and interview on 1/14/25 at 3:30 p.m., with the Maintenance Director (MDR), the MDR used the ladder to reach the ceiling exhaust fan above the food preparation area and wiped it, then he confirmed the dust. The MDR stated maintenance did the cleaning of the kitchen monthly. During a concurrent observation and interview on 1/14/25 at 3:35 p.m., with Registered Dietitian H (RD H), she confirmed two of ceiling exhaust fans above the food preparation area were dirty and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-17 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of two trash dumpsters had the lid closed completely. This failure had the potential to attract pests (like flies and rodents) that could spread diseases and bacteria to the 150 residents residing at the facility. Findings: During a concurrent observation and interview on 1/14/2025 at 3:24 p.m., with the Dietary Supervisor (DS), the lid of one trash dumpster behind the kitchen was open and not closed completely flat. The DS stated, that trash container lids should be closed completely. During a concurrent observation and interview on 1/14/2025 at 3:28 p.m., with the Maintenance Director (MDR), he confirmed, one of two trash dumpster's lid was not completely closed. The MDR stated all the facility garbage goes to those trash dumpsters. He stated, trash dumpster lid should be closed. During an interview on 1/16/2025 at 9:06 a.m., with the Infection Preventionist Nurse (IP), the IP stated that the trash dumpsters should be fully closed and should have no space in between the lid to prevent any animals…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-17 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an advance directive (AD, a written instruction, such as a living will or durable power of attorney for health care for when the individual becomes incapacitated) or Physician Orders for Life-Sustaining Treatment (POLST, document that specifies the medical treatments the resident wants to receive during serious illness) was completed for 3 of 31 sampled residents (Residents 29, 31, and 32). These failures could lead to the delivery of unnecessary or inappropriate medical services, which are against the residents' goals and wishes. Findings: Review of Resident 29's clinical record indicated he was initially admitted to the facility on [DATE]. Review of Resident 29's POLST form, dated 8/20/24, indicated the AD section of the POLST form was blank. The POLST form did not indicate if there was an advance directive in placed or it was not available. Further review of Resident 29's POLST form indicated the section titled Artificially Administered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-17 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement a comprehensive, resident-centered care plan for one out of eleven sampled residents, (Resident 301), when Resident 301's refusals to participate in the activities that were being offered was not care planned. This failure had the potential to result in the resident not receiving the intervention and monitoring necessary to maintain his highest level of well-being. Findings: During a concurrent observation and interview of Resident 301 on 1/14/25 at 9:30 a.m., Resident 301 was laying in his bed, alert, calm and verbally responsive. He was refusing to participate in activities. During another concurrent observation and interview of Resident 301 on 1/15/25 at 8:50 a.m., Resident 301 was in his bed and appeared calm and comfortable. He was still refusing to participate in activities. Review of Resident 301's admission record (document that contains information about a resident's admission to a healthcare facility)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-17 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide care in accordance with professional standards of practice for two of thirty-one sampled residents, (Residents 8 and 400), when: 1. for Resident 8, there was no care plan, monitoring and follow-up of her hand contractures, and 2. for Resident 400, the staff took the blood pressure (BP, the force of blood pushing against the walls of the arteries) on the same arm where the resident has the AV fistula (arteriovenous fistula, connection that's made between an artery and a vein for dialysis access.) These failures had the potential for the residents, not to attain or maintain their highest practicable physical, mental, psychosocial well-being, and potential to cause injury. Findings: During a concurrent observation and interview of Resident 8 on 1/14/25 at 8:45 a.m., Resident 8 was laying in her bed, alert, calm, comfortable and verbally responsive. Resident 8's hands were contracted and she verbalized that she's not getting therapy of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-17 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the adequate provision of pharmaceutical services when: 1. Three medications were not available for administration x 4 days, for one of 36 sampled residents (Resident 311). The failure had the potential for worsening and/or complications of the resident's medical conditions; and 2. Two of two nursing staff did not don appropriate personal protective equipment (PPE) during the preparation and administration of hazardous drugs (HDs; medications with potential to cause cancer and/or for causing other toxic effects on humans). The failure had the potential for staff and/or resident exposure to dangerous medications. Findings: 1. During a medication administration observation on 1/13/25 at 9:11 a.m., Licensed Vocational Nurse D (LVN D) was observed administering 3 medications, including an eye drop called Cosopt 2%-0.5% (medication to treat glaucoma) ophthalmic (eye) solution, to Resident 311. Upon review of Resident 311's clinical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-17 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure one of 31 sampled residents (Resident 400) was free from unnecessary medications when there was no monitoring for signs and symptoms of bleeding while Resident 400 was receiving two medications with increased risk for bleeding: apixaban(an anticoagulant or blood thinner, to prevent blood clots) and clopidogrel (an antiplatelet medication which has potential to increase the risk of internal bleeding or gastrointestinal hemorrhaging). The failure resulted in inadequate monitoring, and had the potential for untimely recognition and intervention for adverse effects related to these medications. Findings: A review of Resident 400's clinical record indicated she was admitted to the facility with diagnoses including atrial fibrillation (an irregular and often very rapid heart rhythm, a condition that can lead to blood clots in the heart) and percutaneous coronary Intervention (PCI, a minimally invasive procedure used to open blocked coronary [heart] arteries that are narrowed or clogged by fatty deposits). A review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 44 citations
  • Potential for harm · D2024-10-25 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide services to promote healing of pressure ulcers (damage to the skin and underlying tissue as a result of prolonged pressure) for one of 3 residents (Resident 1) when the licensed nurse did not obtain pressure ulcer measurements and no treatment order was obtained for 6 days for Resident 1's pressure ulcer. These failures had the potential to delay treatment and potentially lead to new or worsening pressure ulcers. Failure to obtain measurements had the potential to compromise the facility's ability to determine whether Resident 1's pressure ulcer was increasing or decreasing in size. Findings: Review of Resident 1's clinical record indicated she was admitted to the facility on [DATE] with diagnoses including fracture of second and third lumbar vertebrae (small bones forming the backbone in the lower back), hemiplegia and hemiparesis (paralysis and weakness) affecting left side, obesity (too much body fat), type 2 diabetes (a condition which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-25 · tag F0559 — isolated
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide written notice prior to multiple room changes for one of four sampled residents (Resident 1). This failure had the potential to compromise Resident 1's rights. Also, there was no documentation that the facility monitored Resident 1 after one room change. This failure had the potential to compromise the facility's ability to identify complications related to the room change and implement interventions accordingly. Findings: Review of Resident 1's clinical record indicated he was admitted on [DATE]. Further review of the clinical record indicated the facility implemented room changes for Resident 1 on 11/15/23, 11/17/23, and 1/2/24. During a telephone interview and concurrent record review with social services staff C (SS C) on 6/25/24, at 1:13 p.m., SS C reviewed Resident 1's clinical record remotely (from a location outside of the facility) and confirmed Resident 1 had room changes on the dates mentioned above. SS C explained when the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately complete a Minimum Data Set (MDS, an assessment tool) for one of four sampled residents (Resident 1). The failure to accurately assess had the potential to compromise the facility's ability to develop and implement interventions to meet the resident's needs. Findings: Review of Resident 1's clinical record indicated he was admitted on [DATE] and had diagnoses including congestive heart failure (a condition in which the heart does not pump blood as well as it should), ascites (fluid in the abdominal cavity that causes swelling), muscle weakness, and abnormalities of gait (walking) and mobility (ability to move freely). Review of Resident 1's situation, background, assessment, recommendation (SBAR, a communication form), dated 12/21/23, indicated Resident 1 was seen on the floor. During an interview and concurrent record review with MDS nurse A (MDSN A) on 6/25/24, at 10:46 a.m., MDSN A reviewed Resident 1's clinical record and confirmed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure care and services were provided in accordance with professional standards for one of four residents (Resident 1) when: 1. There were multiple days for which there was no documentation that the facility obtained Resident 1's daily weight as ordered by the physician, and 2. There were multiple days for which there was no documentation that the facility notified Resident 1's physician of an abdominal girth (measurement of distance around the abdomen) increase of more than three centimeters (cm, unit of measurement). These failures had the potential to negatively affect the resident's health and well-being. Findings: 1. Review of Resident 1's clinical record indicated he was admitted on [DATE] and had diagnoses including congestive heart failure (a condition in which the heart does not pump blood as well as it should) and ascites (fluid in the abdominal cavity that causes swelling). Review of Resident 1's Order Summary Report indicated he had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-11 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow their policy and procedure to develop a comprehensive person-centered care plan (plan that identifies residents' needs and outlines the care and services to be provided to meet those needs) for one of two sampled residents (Resident 1) to address management of onychomycosis (fungal infection of the nails). This failure had the potential to result in Resident 1 not receiving necessary care and services. Findings: Review of Resident 1's face sheet indicated the following diagnoses: paraplegia (the lower body is paralyzed), schizoaffective disorder (a mental health condition that can cause hallucinations, delusions, and mood disorder), and tinea unguium (onychomycosis). During an interview and concurrent record review with the Director of Nursing (DON) on 12/14/23 at 2:02 p.m., the DON reviewed Resident 1's clinical record and confirmed there was no care plan to address management of onychomycosis. The facility's policy and procedure (P&P) titled, Care Plans, Comprehensive Person-Centered, revised 3/2022 indicated, A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-14 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide care and services in accordance with acceptable professional standards of quality for two of 29 sampled residents (Resident 15, 46) when: 1. Nursing staff failed to clarify an unsafe insulin order for Resident 15, posing a risk of adverse outcomes such as severely low blood glucose (BG, or blood sugar) for the resident; and 2. Nursing staff failed to identify duplicate orders for Resident 46's Seroquel (generic name: quetiapine, an anti-psychotic medication to treat mental illnesses), resulting in Seroquel given in excess and more than prescribed for two months. Findings: 1. During a medication pass observation on 2/7/23 at 12:31 p.m., Licensed Vocational Nurse L (LVN L) was observed obtaining the BG level by pricking Resident 15's right ring finger. His BG reading was 142 milligrams/deciLiter (mg/dL, unit of measurement; normal BG is less than 100 mg/dL) at this time. LVN L stated Resident 15 needed 6 units of insulin (medication to lower BG) for the BG reading of 142 mg/dL. On 2/7/23 at 12:37 p.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-14 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure its nursing staff was competent and knowledgeable about the proper disinfection of shared glucometers (blood glucose meter to measure and display the amount of sugar [glucose] in your blood) according to the manufacturer's instructions and accepted professional standards of practice. Seven nursing staff in three out of three nursing stations, the director of nursing (DON), and the Infection Preventionist/Director of Staff Development (IP/DSD) did not know about the appropriate disinfectant product to use and/or the allowance of wet time (the amount of time disinfectants need to remain wet on surfaces to properly disinfect) when disinfecting shared glucometers. The failure had the potential for widespread transmission of bloodborne diseases (such as Hepatitis B [a serious liver infection caused by the hepatitis B virus that is most commonly spread by exposure to infected body fluids], Hepatitis C, and HIV [human immunodeficiency virus, is a virus that attacks the body's immune system]) among residents.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-14 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure controlled medications (those with high potential for abuse and addiction) were fully accounted when: 1. Four of four controlled drug sign-in/sign out sheets (a sheet used to reconcile inventory of controlled medications in the medication cart) by the incoming and outgoing nurses during a shift change were missing signatures; 2. Random as-needed controlled medication use audits for three of five sampled residents (Residents 13, 14, and 139) did not reconcile. The medications were signed out of the controlled drugs accountability sheet (Count Sheet, an inventory sheet that keeps record of the usage of controlled medications), but not documented on the Medication Administration Records (MAR) to indicate they were given to the residents. These failures had the potential for misuse or diversion (the illegal distribution or abuse of prescription drugs or their use for purposes not intended by the prescriber) and inaccurate accountability of controlled medications. Findings: 1. Four controlled drug sign-in/sign out sheets…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-14 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the facility medication error rate did not exceed five percent or greater when observation of 25 opportunities during the medication pass resulted in three errors. The calculated medication error rate was 12 percent. These failures placed Residents 9 and 25 at risk for not receiving the full therapeutic effects of medications when medications were not given according to the physician's orders and/or the manufacturer's specifications. Findings: 1. During a medication administration observation on [DATE], at 8:36 a.m., with Licensed Vocational Nurse (LVN A), she was observed drawing 5 units of Admelog (fast-acting insulin, medication to lower blood sugar level) from the Admelog vial stored in the medication cart. At the resident's bedside, she injected the insulin in the resident's right upper arm. A review of the Admelog vial with LVN A shortly after the medication administration revealed it had a small sticker indicating it was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-14 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two of 29 sampled residents (Residents 9 and 46) and Residents 13, 25, 45, and 250 were free of a significant medication errors when: 1. Five residents (Resident 9, 13, 25, 45, and 250) received insulin past the discard (expiration) date. These failures had the potential for ineffective use of the insulin, resulting in uncontrolled high blood sugar for the residents; and, 2. Resident 46 received excessive doses of Seroquel (generic name quetiapine, an antipsychotic medication to manage mental illnesses) more than prescribed for 2 months. This had the potential for the resident to suffer severe adverse effects such as excessive sedation, drowsiness, blurred vision, loss of appetite, urinary retention, low blood pressure, seizure, diabetes, and abnormal involuntary movements. Findings: 1a. During a medication administration observation on [DATE], at 8:36 a.m., with Licensed Vocational Nurse (LVN A), she was observed drawing 5 units…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-14 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure proper medication storage and labeling of medications in three of three medication carts inspected and one of two medication rooms inspected when: a) Medication Cart 3B contained eight (8) expired medications, two (2) opened medications without an open date label, and two (2) test strip (thin plastic strips which measures blood sugar levels) vials opened without an open date label; b) Medication Cart 1A contained two (2) expired medications, four (4) opened medications without an open date label, and one (1) test strip vial opened without an open date; c) Medication Cart 2A contained two (2) expired medications and two (2) opened medications without an open date label; d) Station 3 Medication Room contained one (1) expired emergency kit and one (1) opened Aplisol (a solution for skin test to help diagnose tuberculosis infections) vial without an open date. The deficient practices had a potential for residents to receive medications with unsafe and ineffective medications (reduced potency) from being…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure food was stored, prepared, distributed, and served in accordance with professional standards for food services safety when: 1. Resident 139's opened condensed milk (a sweetened cow's milk product) was not properly labeled and stored in the refrigerator (Cross reference F813), 2. An unlabeled bucket of white powder was in dry storage, 3. Cutting boards with deep cuts with stains, food residuals and and loose plastic particles were found on a clean storage rack, 4. A can opener had black matter on its cutting surface, and 5. A serving scoop storage drawer contained crumbs and orange matter. Theses failures had the potential to harbor the growth of microorganisms that could cause foodborne illness or cross contamination of food (cross contamination occurs when unclean surfaces or serving scoops spread germs to food that may cause foodborne illness) for the residents eating at the facility. Findings: 1. During an observation, on 2/6/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-14 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a safe, sanitary, and comfortable environment for residents when: 1. Bed side rails were not stable or installed properly; 2. Toilet doorknobs were either missing, broken and/or loose, and a tissue holder was broken; 3. A Doorknob was missing and a tissue holder broken; 4. Cabinet drawers were broken and a tray table had chipped paint and chipped edges; 5. A bathroom door was out of order and had stains; 6. Four bed footboards were loose; 7. Window blinds were broken; 8. The Bathroom of Room F lacked a door. These failures had potential to compromise residents' safety, well-being and health. Findings: 1. During room rounds and concurrent observation and interview, on [DATE] at 9:12 a.m., with the director of nursing (DON), the DON confirmed the following: 1.a. In Room H, Resident 69's bilateral bed rails were loose. 1.b. In Room I, Resident 101's bedrails were loose. 2.a. In Room J, the shared bathroom for four residents, had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-14 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure respect and dignity was maintained for three residents (Residents 3, 31, and 41). 1. For residents 3 and 41 staff provided feeding assistance while standing. 2. For resident 3, staff did not provide privacy during therapy treatment. These failures had the potential to negatively affect the emotional and psychosocial well-being of the residents. Findings: 1. Review of Resident 3's minimum data set (MDS, an assessment tool), dated 1/6/23, indicated her cognition was severely impaired and she needed one-person physical assistance for eating. During a lunch meal observation, on 2/6/23 at 1:23 p.m., Resident 3 sat upright in bed in her room. CNA W stood beside Resident 3 providing feeding assistance to her. During a concurrent interview with CNA W, she confirmed she stood while she fed Resident 3. When asked if she should be standing while feeding a resident she stated, No I should be sitting . I usually do sit when I feed my residents.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-14 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of four sampled residents (Resident 145) discharged from Medicare Part A services received a Notice of Medicare Non-Coverage (NOMNC, a form given to Medicare recipients notifying that Part A coverage is being terminated and providing information on how to file an appeal of that decision) letter in a timely manner. This failure had the potential to prevent the resident from filing a timely appeal of the decision to discharge from Medicare Part A services. Findings: Review of Resident 145's clinical records indicated, Resident 145 was admitted to the facility on [DATE] with a diagnosis of fracture of the neck part of the left femur (broken hip bone). The facility initiated a discharge of Medicare Part A services on 12/21/2022. Review of Resident 145's NOMNC letter, dated 12/21/2022, indicated, The effective date coverage of your current Medicare coverage will end: 12/21/2022. Further review of the NOMNC letter's second page indicated, I have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-14 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to maintain a organized and sanitary environment for one non-sampled resident (Resident 116) when the room was disorganized, her tray table used for meals had chipped areas, and one wooden cabinet drawer was broken. These failures created a disorganized and unsanitary environment that could pose safety risks for Resident 116 . Findings: During an observation, on 2/7/23 at 12:24 p.m., Resident 116 sat in a wheelchair in her room among multiple personal belongings scattered throughout the room and under her bed, such as dirty or used clothes, linens, sheets, blankets. During a concurrent interview, Resident 116 stated she needed help to organize her room and that she could not do it by herself. During an observation with the director of nursing (DON), on 2/13/23 at 9:24 a.m., a wooden cabinet next to Resident 116's personal belongings were still scattered throughout her room and under her bed, such as dirty or used clothes, linens, sheets, blankets. A wooden cabinet next to Resident 116's bed contained unlabeled/undated food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-14 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy and procedure to notify the Office of the State Long-Term Care Ombudsman (organization that advocates for the residents) when four of four sampled residents (Residents 6, 135, and 146) were transferred to the acute care hospital or discharged from the facility without notifying the Ombudsman. This failure had the potential to compromise the residents' admission, transfer, and discharge rights. Findings: Review of Resident 135's clinical record indicated she was transferred to an acute care hospital on [DATE] following a fall. Review of Resident 146's clinical record indicated he was discharged from the facility on 12/18/22 AMA (leaving the facility against medical advice). During an interview with the social services director (SSD) on 2/9/23 at 8:15 a. m., he reviewed the list of transfers and discharges for November 2022 and December 2022. He confirmed that Resident 135 had been transferred to the acute care hospital on [DATE], and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-14 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete and transmit the Minimum Data Set (MDS, a comprehensive assessment tool) discharge assessment in a timely manner for one of 29 sampled residents (Residents 126). This failure resulted in the resident's discharge assessment not being transmitted and received by the Center for Medicare and Medicaid System within the time requirement. Findings: During the record review and concurrent interview with the minimum data set nurse (MDSN), on 2/14/23 at 2:32 p.m., the MDSN reviewed Resident 126's closed record that indicated he was admitted on [DATE] and was discharged home on [DATE]. The MDSN confirmed Resident 126's discharge MDS was not completed. The MDSN stated she would complete and transmit Resident 126's discharge MDS to the Center for Medicare and Medicaid System. Review of the Resident Assessment Instrument Process (RAI-guidance and information gathering for resident's strengths, needs, care plan, and tracking of changes in residents'…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-14 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately code in the MDS (Minimum Data Set- an assessment tool) for three of 29 sampled residents (Resident 103, 108 and 90) when the completed and transmitted MDS did not include: 1. Resident 103's three fall incidents, one of which resulted in minor injury. 2. Resident 108's functional limitation on one side of an upper extremity. 3. Resident 90's special treatments and procedures. These ommissions in coding resulted in an inaccurate MDS. Findings: 1. Review of Resident 103's clinical record with the minimum data set coordinator (MDSC) and the assistant director of nursing B (ADON B), on 2/8/23 at 4:45 p.m., indicated fall incidents with no injury occurred on 8/19/22 and 8/25/22; and, a fall incident with minor injury occurred on 11/5/22. Both MDS C and ADON B verified Resident 103's fall incidents were unaccounted for in Resident 103's MDS, dated [DATE]. During a concurrent interview with the MDSC, she stated, . will make modification right now.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to develop and implement individualized, resident-centered care plans for three of 29 sampled residents when care plans for: 1. bilateral upper side rails for Resident 6 were not followed, 2. risk for fall/further falls (to provide floor mat and keep bed in lowest position) was not followed for Resident 66, 3. skin discoloration was not developed for Resident 107. The failure to developed and/or follow care plans had the potential unmet care needs for residents. Findings: 1. During an observation with the director of nursing (DON), on 2/14/23 at 10:09 a.m., Resident 6 was in bed with bilateral side rails placed on the middle part of the bed. During a concurrent interview and record review, the DON verified the observation and confirmed a physician's order, dated 12/5/22, indicated, . may have 1/4 bilateral upper side rails up when in bed to assist resident on bed mobility . The DON confirmed Resident 6's care plan for multiple falls, dated 2/3/23, included bilateral upper side rails up for bed mobility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure care and services were provided in accordance with professional standards of practice for three sampled residents (Residents 59, 90, and 122) when: 1. For Resident 90, there was no documentation or monitoring of the cardiac defibrillator. 2. For Resident 59, licensed nurses did not follow the physician's order and care plan to use the bed's 1/4 bilateral upper side rails up. 3. For Resident 122, licensed nurses did not follow the physician's order to administer the medication Niacin (B vitamin that's made and used by the body to turn food into energy) with meals. These failures had the potential to compromise the resident's health and well-being. Findings: 1. Review of Resident 90's clinical record indicated he was admitted on [DATE] with diagnoses including presence of automatic (implantable) cardiac defibrillator (small battery-powered device placed in the chest to detect and stop irregular heartbeats), obesity, end stage renal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-14 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide appropriate care and services for a suprapubic catheter (SPC, a type of catheter that is inserted through a hole in an abdomen [tummy] directly to the bladder [the organ that stores urine] and left in place) when (1) Resident 93's SPC site was unclean and (2) the urinary drainage bag was not changed as ordered. This failure in care had the potential for the patient to develop a urinary tract infection (UTI, an infection caused by a bacteria (germs) that get into the bladder or kidneys (a pair of organs that are on either side of the spine, just below the rib cage of a person's back). Findings: 1. Review of Resident 93's hospital DISCHARGE SUMMARY, dated 1/18/2022, indicated Resident 93 had diagnoses including UTI, chronic (persisting for a long time or constantly recurring) paraplegia (paralysis of the lower half of the body) and neurogenic bladder (a urinary condition when people lack bladder control due to a brain and/o nerve…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-14 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Review of Resident 90's clinical record indicated he was admitted on [DATE] with diagnoses including end stage renal disease (kidney failure, kidneys no longer function to meet the body's needs), dependance on renal dialysis (dialysis: a procedure in which a machine filters wastes and fluid from the blood), congestive heart failure (condition when the heart cannot pump and fill adequately), and obesity. Resident 90 was scheduled for dialysis every Monday, Wednesday, Friday, and Saturday. Resident 90's had an arteriovenous fistula (AVF, surgically created connection between an artery and vein to allow dialysis to occur) in his left forearm. Review of Resident 90's physician order, dated 2/9/23, indicated to monitor dialysis access site LFA (left forearm) QS (every shift) for S&S (signs and symptoms) of infection, bleeding, redness, pain, swelling, discharge (notify MD immediately if noted). There were no physician orders in Resident 90's clinical record to monitor dialysis access site for bruit (an audible…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-14 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure person-centered care and services for one of eight residents (Resident 248), when a negative behavior was not care planned or monitored. This failure had the potential of a decline in Resident 248's physical and emotional well-being. Findings: Resident 248 was admitted with diagnoses which included Traumatic subdural hemorrhage, Encephalopathy, Unspecified Psychosis, Cognitive communication deficit, and Unspecified dementia. During an interview, on 2/7/23 at 11:51 a.m., with Resident 248's family member, he stated he wanted staff to focus on Resident 248, since she had taken all of her clothes and taken the blankets off of the bed. During an interview, on 2/9/23 at 1:48 p.m., with registered nurse O (RN O), she stated Resident 248 had behaviors of talking gibberish, coming close to pulling her feeding tube out, and taking her clothes off. During an interview, on 2/9/23 at 2:17 p.m. with RN O, she stated Resident 248 had these behaviors since…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-14 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility's consultant pharmacist (CP) failed to identify and report to the facility irregularities in the residents' monthly drug regimen review (DRR) for two of 29 sampled residents (Residents 15 and 32). Undetected medication irregularities had the potential for unsafe medication use and/or residents not achieving highest therapeutic outcomes. Findings; 1. During a medication administration observation on 2/7/23 at 12:31 p.m., Licensed Vocational Nurse L (LVN L) was observed pricking Resident 15's right ring finger to obtain a blood sample to measure his blood glucose (BG) level. The BG reading was 142 milligrams/deciLiter (mg/dL, unit of measurement; normal BG is less than 100 mg/dL) at this time. LVN L stated Resident 15 needed 6 units of insulin (medication to lower BG) for the BG reading of 142 mg/dL. On 2/7/23 at 12:37 p.m., LVN L was observed administering 6 units of Novolog (a rapid-acting insulin that helps lower mealtime blood sugar spikes) to Resident 15 by injection on his abdomen. According to the Center for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure one of 29 sampled residents (Resident 46) was free from unnecessary psychotropic medication (drugs that affects brain activities associated with mental processes and behavior). Resident 46 received Seroquel (generic name quetiapine, an antipsychotic medication to manage mental illnesses) in excessive doses, higher than prescribed, for 2 months. This failure had the potential for the resident to suffer severe adverse effects such as excessive sedation, drowsiness, blurred vision, loss of appetite, urinary retention, low blood pressure, seizure, diabetes, and abnormal involuntary movements. Findings: Resident 46 was admitted to the facility in September 2022 with diagnoses including vascular dementia (a condition characterized by memory loss), aphasia (loss of ability to understand or express speech, caused by brain damage), hemiplegia (paralysis of one side of the body), and cerebral infarction (stroke). A review of the Minimum Data Set (MDS, a care area assessment and screening tool), dated 9/1/22, indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-14 · tag F0813 — isolated
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop and implement a policy to ensure safe and sanitary storage, handling, and consumption for the food brought in by family when Resident 139's room had multiple unlabeled open food items. This failure had the potential to limit the resident rights and enjoyment of the food brought in by the family (Cross reference F812). Finding: During an observation and interview, on 2/6/23 at 8:29 a.m., in Resident 139's room, a half full bottle of condensed milk (a sweetened cow's milk product) on the resident's overbed table was without a labeln for its open dates. Resident 139 stated the bottle of condensed milk had been opened for a week and she used it for coffee every day. Review of Resident 139's Face Sheet (a document that gives a resident's information at a quick glance, including contact details and a brief medical history), indicated she was was admitted on [DATE]. Review of Resident 139's Minimum Data Set (MDS, a resident assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-15 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure 8/13/19 menu was followed. This failure could result to resident's dissatisfaction to the food served and dietary services. Findings: Review of the weekly menu dated 8/12/19 to 8/18/19 indicated, the menu for 8/13/19 was chicken cordon bleu, the menu further indicated French Day. During an interview with the dietary cook (DC) on 8/13/19 at 10:19 a.m., she stated she was preparing chicken [NAME]. During an interview with the registered dietitian (RD) on 8/13/19 at 10:32 a.m., the RD stated the DC would follow the chicken [NAME] menu because they don't observe the French Day. The RD confirmed the menu posted for residents was chicken cordon bleu. During concurrent observation and interview with the DC on 8/13/19 at 10:36 a.m., the DC prepared unbreaded baked chicken to puree. The DC confirmed she followed the chicken [NAME] recipe in preparing for the puree food. During the resident council meeting on 8/13/19 at 2:03 p.m., Residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-15 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food was stored, prepared and served under sanitary conditions when: 1. There were five uncovered deli containers filled with salad dressing; 2. The kitchen drawer used to put kitchen utensils had reddish yellowish flaky color substances; 3. The can opener had a black substance; 4. The walk in refrigerator condenser fan cover had grayish substance; 5. Fruit cocktail was uncovered in the preparation sink area and the dietary aide R (DA R) disposed the quaternary solution in the preparation sink; 6. DA R did not demonstrate the proper procedures for testing the strength of sanitizer used for sanitizing food contact surfaces; 7. Quaternary ammonium log policy was not implemented; 8. The dishwasher log was not completely filled out. These failures had the potential to cause food borne illness (illness resulting from contaminated food) for 128 residents who received food from the kitchen. Findings: 1. During concurrent kitchen observation and interview with the dietary manager (DM) on 8/11/19 at 10:42 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-08-15 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    8. During a kitchen observation on 8/12/19 at 3:35 p.m., maintenance staff Q (MS Q) washed his hands in the food preparation sink. MS Q confirmed observation and stated he should wash hands in the sink designated for hand washing. According to the FDA Food Code 2017 as specified in paragraph 2-301.15 indicated sink used for food preparation may not be used for handwashing. Based on observation, interview and record review, the facility failed to maintain proper infection control practices when: 1. Resident 390's oxygen nasal cannula (NC) tubing (a device that consists of a plastic tube that fits behind the ears, and a set of two prongs that are placed in the nostrils) was undated and was touching the bedside table; 2. Resident 66's unlabeled oxygen nasal cannula prongs and tubing was exposed, hanging and touching to the wheel of the wheelchair; 3. Resident 70's oxygen nasal cannula tubing was undated; 4. Resident 15's nebulizer tubing with mask piece (plastic mask and tubing used as a connection from compressor to deliver breathing mist to client) and yankauer suction tube (oral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-15 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to notify the responsible party (RP) for one of 27 sampled residents (Resident 78) when Resident 78 was transferred to an acute hospital. This failure had potential to result in Resident 78 receiving inadequate care. Findings: Review of Resident 78's Health Status note dated 6/25/19, indicated a licensed nurse was informed Resident 78 was sent to an acute hospital from a dialysis facility, where Resident 78 received the routine dialysis treatment. There was no documentation indicating Resident 78's RP was informed about the hospital transfer. During an interview on 8/13/19 at 12:41 p.m., registered nurse C (RN C) reviewed the record and stated she did not find documentation Resident 78's RP was notified regarding the hospital transfer. RN C stated the facility should notify the RP for Resident 78's hospital transfer. Review of the facility's policy, Change in a Resident's Condition or Status dated May 2017, indicated a nurse was to notify the resident's representative when it was necessary to transfer the resident to a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-15 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify the physician for one of 27 sampled residents (Resident 100) when Resident 100 had episodes of orthostatic hypotension (a form of low blood pressure that happens when changing position, such as standing up from a sitting or lying down position, this can cause dizziness or lightheadedness, or fainting). This failure had potential to result in Resident 100 at risk for fall . Findings: 1. Review of Resident 100's clinical record indicated he was readmitted on [DATE] with diagnoses including hypertension and history of falls. Resident 100's physician orders included orders to check for orthostatic hypotension and notify the physician if systolic BP (upper value of blood pressure) dropped more than 10 millimeters of mercury (mmHg, blood pressure measure unit) when changing positions. Review of Resident 100's clinical record indicated in August 2018, Resident 100 had four episodes of orthostatic hypotension with systolic BP more than 10 mmHg. During…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a safe and homelike environment when the carpet in the dining/activity area door was protruding (stick out) . This failure had the potential to be harmful for residents who were going to the dining/activity room. Findings: During an observation and interview on 8/11/19 at 1:33 p.m., the carpet in the dining/activity area door was protruding. The administrator (ADM) confirmed the observation and stated he was aware of the carpet issue. Review of the facility's policy, Cleaning/Repairing Carpeting and Cloth Furnishings dated 12/2009, indicated carpeting shall be promptly repaired.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to document that family or responsible party (RP) was notified for one of 27 sampled Resident (Resident 124) when Resident 124 was sent from her wound care clinic appointment to acute hospital and was discharged from the facility. This failure had potential to affect Resident 124's medical condition. Findings: Review of Resident 124's clinical record indicated she was readmitted to the facility on [DATE]. There was no documents indicated Resident 124 was sent to the acute hospital from the wound clinic nor notified RP regarding the resident's hospitalization. Nurse progress notes dated from 7/18/19 to 7/24/19 only indicated Resident still in hospital. During a concurrent interview and record review with registered nurse K (RN K) on 8/14/19 at 10:21 a.m., RN K reviewed the clinical record and stated Resident 124 went to the wound clinic on 7/18/19 and then due to change of condition was sent to the hospital from the wound clinic. RN K stated the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-15 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to complete a significant change in status assessment (SCSA) in minimum data set (MDS, an assessment tool) for one of 27 sampled residents (Resident 113) when the resident had an indwelling catheter (surgical procedure to drain urine from the bladder into a drainage bag) and had significant weight loss. These failures had the potential to result in Resident 113 unable to achieve or maintain optimal status of health, function and quality of life. Findings: Review of Resident 113's face sheet (summary page of a patient's important information) indicated she was admitted to the facility on [DATE], with diagnoses including Parkinson's disease (disorder of the nervous systems that affects movement and can cause tremors), major depressive disorder (mood disorder that interferes with daily life), dehydration (a significant loss of body fluid that impairs normal body functions), and type 2 diabetes mellitus (a chronic condition that affects the way…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Review of Resident 55's clinical record indicated he had diagnoses including altered mental status (change in brain function that can cause confusion or sleepiness). Resident 55 had four falls in the facility. Review of Resident 55's fall notes, dated 5/5/19 indicated Resident 55 tried to get a shirt from his closet and slipped when trying to get up. It indicated a new intervention to prevent reoccurrence of a fall was to provide Resident 55 with a grabber tool to prevent overreaching for items. During an observation and interview on 8/15/19 at 7:34 a.m., unit manager A (UM A) was unable to find the grabber tool in Resident 55's room. UM A stated Resident 55 should have a grabber tool. 4. Review of Resident 65's clinical record indicated he had diagnoses including dementia (a group of symptoms affecting thinking and social abilities interfering with daily functioning) and cerebrovascular accident (CVA, or stroke, a condition resulting from a lack of oxygen in the brain potentially causing a loss of sensory…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide quality care and services for three of 27 sampled residents (Residents 42, 98 and 99) when: 1. Resident 98 had a diagnosis of diabetes mellitus (DM, a condition which affects the way the body processes blood sugar) and licensed nurses did not properly manage an episode of hyperglycemia (high blood sugar). 2. Resident 99 had a change of condition and nursing staff failed to adequately monitor the resident up to the time she was transferred to an acute care hospital. 3. Resident 42 had a generalized red, itchy rash and nursing staff did not provide appropriate incontinence care when paper towels were used. These failures had the potential to cause health complications to Resident 98 and 99, and to cause discomfort to Resident 42. Findings: 1. Review of Resident 98's record indicated he was admitted with diagnosis including diabetes mellitus with hyperglycemia and exocrine pancreatic insufficiency (inability to properly digest food from a lack of digestive enzymes made by the pancreas). Resident 98 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent accidents for one of 27 residents (Resident 83) when the interdisciplinary team (IDT- group of different disciplines that meet to discuss and review resident care needs) When Resident 83 fell three times in the facility and the IDT did not discuss and evaluate the root causes for these falls. This failure resulted in Resident 83's multiple falls and one fall resulted with lower inner lip laceration. Findings: Review of Resident 83's face sheet (document that contains the resident's key information) indicated he was admitted to the facility on [DATE] with diagnosis including difficulty in walking, muscle weakness (decrease in strength in one or more muscles), lack of coordination, repeated falls and dementia (decline in mental capacity affecting thinking and social abilities interfering with daily functioning) with behavioral disturbance. Review of Resident 83's minimum data set (MDS, an assessment tool) dated 7/9/19, indicated his cognition was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure staff had coordinated residents' care with the dialysis facilities for two of two sampled residents receiving hemodialysis (medical procedure to remove fluid and waste products from the blood and to correct electrolyte i.e. salts and mineral imbalances by using a machine and an artificial kidney) for Residents 78 and 380 when: 1. Resident 78 had two physician's orders indicating different amounts of fluids he was allowed to consume and his care plan was not revised to indicate his dialysis access site and care had changed. 2. Resident 380 had incomplete communication between the facility and dialysis center. This failure had the potential to result in a break with continuity of care and in causing resident health complications. Findings: 1. During an observation on 8/13/19 at 8 a.m., Resident 78 did not have a permacath (long, flexible tube inserted into a vein most commonly in the neck and into the heart to allow dialysis to occur) in place.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to timely replace one of 13 emergency kits (E-Kit, emergency medications that needed for immediate administration) medications from the provider pharmacy. This failure had the potential to cause delay in treatment and compromise residents' medical health. Findings: During a medication storage observation and concurrent interview with unit manager A (UM A) on 8/11/19 at 9:19 a.m., a requisition slip indicated the intravenous (IV) E-Kit was opened on 8/3/19. UM A confirmed the IV E-Kit was opened eight days ago. She confirmed a replacement for the IV E-Kit had not been delivered. Review of the facility's policy, Medication Ordering and Receiving from Pharmacy Provider dated 9/10, indicated Emergency medications and supplies are provided by the pharmacy in compliance with the applicable state and federal regulations. According to the California Code of Regulations, Chapter 3. Skilled Nursing Facilities: § 72377(b)(2), indicated emergency drugs shall be replaced within 72 hours.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of 27 sampled residents (Resident 39) was free from unnecessary drugs when Resident 39's A1C (A1C test result reflects the average blood sugar level for the past two to three months) laboratory sample was not drawn for monitoring. This failure had the potential affect Resident 39's medical condition. Findings: Review of Resident 39 clinical record, indicated she was admitted to the facility on [DATE] with diagnoses including diabetes mellitus (DM, chronic disease characterized by high levels of sugar in the blood). Resident 39's current physician (MD) orders included an order for insulin (a hormone that lowers the level of sugar in the blood) glargine (type of long-acting insulin) solution 12 units subcutaneous at bedtime related to type 2 DM and laboratory (lab) order for A1C for the use of insulin every [DATE] and August 4. Resident 39's clinical record indicated the last A1C result was drawn on 12/21/18. During an interview with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-15 · tag F0800 — isolated
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a pureed diet was provided to one of 27 sampled residents (Resident 116) per order when the certified nursing assistant B (CNA B) assisted fed Resident 116 with regular scrambled eggs and bacon during breakfast. This failure had the potential to prevent meeting Resident 116's special dietary needs. Findings: 1. Review of Resident 116's clinical record indicated he had diagnoses including dysphagia (difficulty swallowing) and multiple sclerosis (MS, a long-term progressive disease can affect central nervous system to disable functional of body). Review of Resident 116's physician's orders dated 7/9/19, indicated the physician prescribed a fortified diet, with pureed texture and thin liquids consistency. Review of Resident 116's a care plan dated 7/10/19, indicated he was identified at risk for aspiration. During an observation on 8/13/19 at 8:24 a.m., CNA B assist fed Resident 116 with regular scrambled eggs. During a concurrent interview with CNA B, she stated she also fed Resident 116 two pieces of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-15 · tag F0814 — failed to dispose of garbage properly — isolated
    Dispose of garbage and refuse properly.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure garbage was disposed properly when one of three facility dumpsters lid was left opened. This failure had the potential to result in spread of disease from vermin infestation and unsanitary environment for the residents. Findings: During a concurrent observation and interview with the maintenance director (MD) on 8/12/19 at 3:49 p.m., the lid of one dumpsters located near the kitchen was not closed. The MD confirmed this observation. Review of the facility's policy, Waste Management/Disposal, dated 3/25/11, indicated dumpster lids are to be closed at all times. According to the FDA Food Code 2017 as specified in paragraph 5-501.113, Covering Receptacles, indicated waste handling for refuse shall be kept covered.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-15 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to coordinate care with a hospice provider (service that provides care for the sick or terminally ill) for one of one sampled resident (Resident 99) who was on hospice services. There was no hospice calendar and facility staff did not follow-up on hospice notes of Resident 99's desire to change her diet and a black discoloration of her right foot. These failures had the potential of not meeting the needs or not improving the quality of life for the resident. Findings: Review of Resident 99's clinical record, indicated she was admitted to hospice services on 7/12/19 and had diagnoses including peripheral vascular disease (poor circulation to the extremities) and chronic ulcer of right lower leg. Resident 99's physician's order dated 6/14/19 indicated to provide a no added salt pureed texture, thin liquids consistency. Resident 99 did not have a current wound treatment order to her right foot. During an observation and interview on 8/11/19 at 8:54 a.m., Resident 99 was eating breakfast and consumed about 25% of her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to LINKS HEALTHCARE GROUP — 32 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.9+0.1 vs chain
Health inspection 2 of 52.7-0.7 vs chain
Staffing 4 of 52.7+1.3 vs chain
Quality measures 5 of 54.1+0.9 vs chain
The other 31 homes this chain runs (chain average 2.9★, per CMS)
1 of 5Meadow Creek Post-AcuteParamount, CA 1 of 5Northbrooke Post AcuteJackson, TN 1 of 5River Pointe Post-AcuteCarmichael, CA 1 of 5Riverbank Post-AcuteRiverbank, CA 1 of 5Shelby Oaks Post AcuteMemphis, TN 1 of 5The Springs Post-AcuteNorwalk, CA 2 of 5Applingwood Post AcuteCordova, TN 2 of 5Clearwater Healthcare CenterStockton, CA 2 of 5Crystal Creek Post-AcuteStockton, CA 2 of 5Stillwater Post-AcuteEl Cajon, CA 2 of 5The Orchards Post-AcuteBakersfield, CA 2 of 5Westwood Post AcuteSan Jose, CA 3 of 5Baywood Post AcuteCampbell, CA 3 of 5Beach Creek Post-AcuteAnaheim, CA 3 of 5Cypress Grove Post AcuteJackson, TN 3 of 5Harborview Post AcuteMemphis, TN 3 of 5Lodi Creek Post AcuteLodi, CA 3 of 5The Bellefontaine Healthcare CenterPasadena, CA 3 of 5The Shores Post-AcuteSan Diego, CA 4 of 5Avondale Villa Post-AcuteLivermore, CA 4 of 5Canyon Creek Post-AcuteCastro Valley, CA 4 of 5Community Care CenterLa Mesa, CA 4 of 5Covington Post AcuteCovington, TN 4 of 5Encinitas Post-AcuteEncinitas, CA 4 of 5Stratford Villa Post-AcuteLivermore, CA 4 of 5The Grove Post-AcuteWoodland, CA 4 of 5West Tennessee Post AcuteJackson, TN 5 of 5Creekside Post-AcuteSan Jose, CA 5 of 5Jacob Healthcare CenterSan Diego, CA 5 of 5The Ridge Post AcuteSan Jose, CA 5 of 5The Vineyards Healthcare CenterLivermore, CA

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BETTER CARE INCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; 5% OR GREATER SECURITY INTEREST; ADP OF THE SNF100%since 07/02/2017
FORBRIGHT BANKOrganization5% OR GREATER SECURITY INTERESTsince 07/02/2017
TILFORD, TOBYIndividualCORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 07/02/2017
HOUSE, JOSHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/01/2023
RODRIGUEZ, CURTISIndividualOPERATIONAL/MANAGERIAL CONTROLsince 07/02/2017
SABOUNCHI, SAMANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/01/2023
CLAWSON, SCOTTIndividualGENERAL PARTNERSHIP INTERESTsince 07/02/2017
EARL, STEVENIndividualGENERAL PARTNERSHIP INTERESTsince 07/02/2017
SANOFSKY, JACKIndividualGENERAL PARTNERSHIP INTERESTsince 07/02/2017
EIDE BAILLY LLPOrganizationADP OF THE SNFsince 07/02/2017
ANDERSON, CHADIndividualADP OF THE SNFsince 07/02/2017
BEARDSLEY, MARYIndividualADP OF THE SNFsince 07/02/2017
BERNHOLZ, VICTORIAIndividualADP OF THE SNFsince 07/02/2017
BROWN-GIPSON, TANYAIndividualADP OF THE SNFsince 04/01/2023
CARTER, MELISSAIndividualADP OF THE SNFsince 07/02/2017
DEGUZMAN, MYRNAIndividualADP OF THE SNFsince 07/02/2017
FROJELIN, ANTONETTEIndividualADP OF THE SNFsince 07/02/2017
RAMIREZ, SHARONIndividualADP OF THE SNFsince 07/02/2017
SUBIA, ELLENIndividualADP OF THE SNFsince 07/02/2017

CMS files one row per role, so the 25 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$22.0M
Net patient revenuemost recent cost report
-7.2%
Operating marginrevenue minus expenses
$1.1M
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 76%Medicare 8%Other / private 15%

About 76% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.1M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$450per resident / day
operating cost
$13,674per month
≈ monthly operating cost
$420per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056212. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-01-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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