Clearwater Healthcare Center
1517 East Knickerbocker Drive, Stockton, CA 95210 · For profit - Individual · 120 certified beds · (209) 957-4539 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2026
- it has 1 actual-harm citation
- a high number of inspection citations overall (74) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 4.7% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 6.3% | 4.0% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.9% | 0.8% | 0.9% | typical |
| Long-stay residents with a urinary tract infection | 1.1% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.3% | 7.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 1.6% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 6.8% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 11.4% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.3% | 4.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 3.4% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 11.5% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.9% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 21.0% | 23.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 19.6% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.80 | 2.25 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.86 | 1.57 | 1.80 | typical |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
60.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 234 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 79.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 162 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.45 therapist hours per resident per day in 2026Q1 — more than 76% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 34% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 60.5%CMS range 52.4–69.8 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.5%CMS range 8.2–12.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 79.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 71.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 71.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 84.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.1%CMS range 6.3–12.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.87 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 114.2 residents a day — about 95% occupied, or roughly 6 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.20 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.66 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.48 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.83 hrs/resident/day on weekends vs 4.35 on weekdays — 12% thinner on weekends. RN hours go from 0.72 to 0.49 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
74 citations, most serious first. The 11 most serious are shown; the remaining 63 are one tap away and print in full.
- Actual harm · G2025-01-17 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure safe medication use and practices when one of the three sampled residents (Resident 1) received duplicate blood thinner medications concurrently (drugs with potential to cause significant internal bleeding) for 3.5 days after admission to the facility, and failed to seek clarification before continuing with the blood thinning therapy after identified the error on [DATE]. These failures resulted in Resident 1 having a critically high Prothrombin Time/International Normalized Ratio (PT/INR: blood tests used to measure bleeding and clotting times- high levels indicate blood takes longer to clot) and Resident 1 was transferred to the Emergency Department (ED) at Hospital B on [DATE], suffered complications that included dropped hemoglobin, two episodes of melena (black tarry stool caused by internal bleeding), cardiogenic shock (severe heart dysfunction), which led to Resident 1's death on [DATE]. Findings: Review of facility clinical record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-07-01 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure medications were administered according to physician orders for one of one sampled resident (Resident 1) when:1. Resident 1's blood pressure medications were administered without following the set parameters for multiple days during June of 2026; and,2. Resident 1's vaginal cream was administered incorrectly for 3 days.These failures had the potential to negatively affect the health and well-being of Resident 1 including hypotension (low blood pressure) and vaginal bleeding.Findings:1a. A review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility with diagnoses including surgical aftercare following surgery on genitourinary system, abnormal uterine (uterus/womb) and vaginal bleeding, and female genital prolapse (an organ or tissue slips or falls out of its normal place). A review of Resident 1's Care Plan, dated 6/4/26, indicated that Resident 1 had an altered cardiovascular status related to hypertension (increased blood pressure) and hyperlipidemia (high levels of fats in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-17 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure medical records were complete and accurate in accordance with professional standards for one of three sampled residents (Resident 1) when:Resident 1's low air mattress (LAL, a specialized powered air mattress used primarily in healthcare designed to prevent and treat pressure injuries to skin) checks were not documented every shift daily in the medical record per physician's orders; and,Resident 1's turning and repositioning was not documented every two hours in the medical record.These failures resulted in inaccurate documentation in Resident 1's medical record and had the potential for decreased well-being for Resident 1.Findings:1. A review of Resident 1's admission RECORD, indicated that Resident 1 was admitted to the facility in 2026 with diagnoses which included cerebral infarction (a result of disrupted blood flow of the brain due to problems with blood vessels that supply it, also known as a stroke or CVA) and chronic obstructive pulmonary disease (COPD, a long-term disease that cause airflow blockage,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-02 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to protect the resident's right to be free from physical abuse by a resident for one of four sampled residents (Resident 1) when Resident 2 struck Resident 1 on his head with a metal cane (walking stick used for stability) on 4/6/26. This deficient practice resulted in Resident 1 sustaining a head laceration(cut) that required hospital transfer for the treatment and wound closure with staples (a metal fastener used by doctors to close deep cut or surgical incision).Findings:A review of Resident 1's clinical record titled, admission RECORD indicated Resident 1 was admitted to the facility in 2026, with diagnoses of, but not limited to, Cerebral Infarction (a type of brain injury caused by a blocked blood vessel) and vascular dementia (a decline in thinking and memory skills caused by reduced or blocked blood flow to the brain) and depression (a mood disorder characterized by feeling of sadness). A review of Resident 1's Minimum Data Set (MDS, an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to accommodate the needs of one of three sampled residents (Resident 3), when Resident 3 was repeatedly yelling for help and activated the call light (a device used to request assistance), and staff did not respond in a timely manner.This failure placed Resident 3 at risk for unmet care needs, accidents or injury, and had the potential to negatively affect Resident 3's psychosocial well-being (overall emotional and social health).Findings:Review of Resident 3's admission RECORD indicated Resident 3 was admitted to the facility with diagnoses of peripheral vascular disease (disease affecting blood vessels outside the heart and brain), type 2 diabetes mellitus, chronic obstructive pulmonary disease (chronic lung disease causing airflow obstruction), congestive heart failure (impaired ability of the heart to pump blood effectively), polyneuropathy (damage to multiple nerves that can cause pain, numbness, tingling, or weakness), peptic ulcer (ulcer of the stomach or upper small intestine), acquired absence of right…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-27 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to permit Resident 1 to return to the facility following a hospitalization and in accordance with a facility established policy when:1. Resident 1 was transferred to the hospital on 4/7/26 for a suprapubic catheter (a medical device inserted through an incision in the lower stomach that helps drain urine from your bladder) change and the facility did not allow Resident 1 to return to the facility on 4/8/26 when the hospital informed the facility Resident 1 was ready to be sent back; and2. Resident 1's medical record did not include documentation from the physician which indicated the needs that could not be met by the facility and the attempts the facility made to meet those needs. This deficient practice resulted in actual psychosocial harm to Resident 1, who reported feeling mentally distressed, anxious, uncertain about his future placement, experiencing loss of appetite and believing he had lost the home he had established at the facility. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-27 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to complete a Notice of Discharge (NOD - an official, written document stating a nursing home intends to discharge a resident from the facility) for Resident 1 when the facility refused to readmit Resident 1 on 4/9/26, following Resident 1's transfer from the facility to the hospital on 4/7/26, resulting in a facility-initiated discharge without a completed NOD provided to Resident 1 and to the Ombudsman (advocate to protect resident rights).This failure resulted in Resident 1 being discharged without a clear and coordinated discharge plan, including continuity of care, placed Resident 1 at risk for an unsafe transition of care, and prevented timely Ombudsman advocacy and oversight to protect resident rights.Findings:Review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility with a diagnosis of, but not limited to quadriplegia, unspecified (paralysis of both arms and both legs) and tracheostomy status (the person has a tracheostomy or trach opening in the neck for breathing).Review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-27 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and interview, the facility failed to develop and implement a comprehensive, person-centered care plan to address the identified tracheostomy stoma care needs for 1 of 2 sampled residents (Resident 1) reviewed for respiratory care. Resident 1 was admitted with a tracheostomy stoma; however, the facility did not develop a care plan that included measurable goals and interventions for monitoring, assessment, and care of the tracheostomy stoma site. The omission existed from admission through the resident's transfer to the hospital, placing the resident at risk for unmet respiratory and nursing care needs, delayed identification of complications, and inconsistent care delivery among staff. Findings:Review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility 3/11/26 with a diagnosis of, but not limited to quadriplegia, unspecified (paralysis of both arms and both legs) and tracheostomy status (the person has a tracheostomy or trach opening in the neck for breathing). During a review of Resident 1's clinical record titled, Order…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide post-fall monitoring and interventions to prevent falls and identify changes in condition for one of three sampled residents (resident 5) when Resident 5 had anunwitnessed fall and was transferred to the emergency room (ER) due to hypotension (low blood pressure) and bradycardia (slow heart rate) on 12/10/25 and on 12/17/25. This failure had the potential to delay the identification and treatment of head injuries, hypotension, bradycardia, and other changes in condition, placing Resident 5 at risk for additional falls, injury, and emergency medical intervention.Failure:Review of Resident 5's admission RECORD indicated Resident 5 was admitted to the facility with diagnoses including metabolic encephalopathy (a condition that affects brain function and can cause confusion or altered mental status), acute respiratory failure with hypoxia (a condition in which the body does not receive enough oxygen), muscle weakness, sepsis (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-27 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement appropriate infection prevention and control practices for one of three sampled residents (Resident 4) when soiled linens from Resident 4's roommate (Resident 3), who was on Enhanced Barrier Precautions (EBP - use of personal protective equipment or PPE, such as gowns, gloves, and masks, during care of residents who may be at higher risk of spreading germs and infection) were placed on the bathroom sink in the bathroom used by Resident 4, creating a potential source of contamination.This failure had the potential to expose Resident 4 to germs that can cause infection and increase the risk of infection transmission within the facility. Findings:Review of Resident 3's admission RECORD indicated Resident 3 was admitted to the facility with diagnoses of infection of amputation stump, left lower extremity (infection at the site where left lower leg was surgically removed), resistance to vancomycin (a condition in which certain bacteria do not respond to the antibiotic vancomycin, acquired absence of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-29 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete a safe and coordinated discharge for Resident 1 when Resident 1 was transferred to an Independent Living Facility (ILF) that could not accommodate his need to use a wheelchair. This failure caused Resident 1 psychosocial distress and had the potential to result in physical injury or harm.Findings: A review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility with diagnoses which included complete traumatic amputation (loss of body part due to accident or injury) at level between knee and ankle, of the right lower leg. During a telephone interview on 4/28/26 at 1:59 PM with Family Member (FM) 1, FM 1 stated Resident 1 was transferred from the facility to the ILF on 4/20/26. FM 1 further stated when Resident 1 arrived he was told by the ILF staff that they could not meet his needs since he was in a wheelchair. FM 1 stated the ILF had been informed by the facility that Resident 1 was independent in his care needs…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 63 citations
- Potential for harm · Dcited before2026-04-29 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure appropriate transfer and discharge information was communicated to the receiving provider for Resident 1. This failure caused Resident 1 to be transferred to a facility that could not meet his needs and had the potential to negatively impact the safety and well- being of Resident 1.Findings: A review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility with diagnoses which included complete traumatic amputation (loss of body part due to accident or injury) at level between knee and ankle, right lower leg. During a telephone interview on 4/28/26 at 1:59 PM with Family Member (FM) 1, FM 1 stated Resident 1 was transferred to an Independent Living Facility (ILF) on 4/20/26. FM 1 further stated when Resident 1 arrived he was told by the ILF staff that they could not meet his needs since he was in a wheelchair. FM 1 stated the ILF was informed by the facility that Resident 1 was independent in his care needs and walked with a walker (mobility aid that provides support and stability while…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure one of two sampled residents (Resident 1) at risk of wandering/elopement received adequate supervision to prevent an elopement (when a resident leaves the facility without supervision) from occurring, when:1. Resident 1 did not have a care plan (a personalized, living document developed by healthcare professionals, patients, and families to manage health conditions, define care needs, and establish goals for daily living, treatment, and support) developed to address his known drug use; and,2. Resident 1 left the facility unsupervised with staff unaware of his location on 1/25/26.These failures had the potential to cause psychosocial harm and/or potential injury to Resident 1.Findings:1. A review of Resident 1's admission RECORD, dated 1/27/26, indicated Resident 1 was admitted to the facility in January of 2026 with a diagnosis of, but not limited to, sepsis (a life-threatening emergency caused by the body's extreme, dysfunctional immune response to infection, leading to tissue damage, organ failure, and potential…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-28 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility staff failed to maintain complete and accurate medical records in accordance with accepted professional standards for one of two sampled residents (Resident 1) when the substance use history section of Resident 1's admission nursing assessment was inaccurately documented.This deficient practice had the potential to result in confusion in the care and services for Resident 1 and placed Resident 1 at risk of not receiving appropriate care due to inaccurate and incomplete documentation.Findings:A review of Resident 1's admission RECORD, dated 1/27/26, indicated Resident 1 was admitted to the facility in January of 2026 with a diagnosis of, but not limited to, sepsis (a life-threatening emergency caused by the body's extreme, dysfunctional immune response to infection, leading to tissue damage, organ failure, and potential death), acute osteomyelitis of the right ankle and foot (a serious, rapid-onset infection and inflammation of the bone, often caused by the bacteria Staphylococcus aureus), and type 2 diabetes mellitus (a chronic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-30 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to safely discharge on e of one sampled resident (Resident 1) home with home health agency services (HHA, medical services provided at home) when Resident 1 was discharged home on [DATE], and the home health agency notified the facility they could not start home health services on 12/18/25.This failure had resulted in Resident 1's lack of home health services that caused a delay in the continuity of care following her discharge from the facility and had the potential risk for falls, injuries, and of readmission.Findings:Review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility in late 2025 with diagnoses that included displaced fracture of left femur (a broken left thighbone where the pieces have shifted out of alignment) and generalized muscle weakness. Review of Resident 1's doctor's orders indicated the following orders: a.Discharge to home with support on 12/17/25 following cessation [discontinued] of skilled services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide appropriate and timely social services support for one of three sampled residents (Resident 1) when, the facility was made aware of Resident 1's wish to leave the facility approximately one month post admission due to not being able to use his motorized wheelchair in the facility, however, referrals were not sent to other facilities to find alternative placement until approximately three months later, nor was follow up conducted by facility staff following the referrals being sent to check on the status. This failure had the potential to negatively affect Resident 1's mental health and psychosocial well-being. Findings:A review of Resident 1's admission RECORD, indicated Resident 1 had a diagnosis of generalized muscle weakness, major depressive disorder (causing persistent sadness, loss of interest, and impacts how you feel, think, and act, interfering with daily life), acquired absence of right leg below knee (surgical removal of the lower…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-18 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to protect the rights of one of three sampled residents (Resident 2) to be free from physical abuse when, Resident 2, who was on continuous one-to-one (1:1 - a high-level intervention where a staff member provides continuous, direct observation of a single patient to prevent harm to themselves or others) observation, was punched in the chest by Resident 3, while Resident 2 wandered into Resident's 3's room unattended on 7/26/25.This failure had the potential to result in physical and psychosocial distress (state of emotional and psychological discomfort that can impact a person's well-being) to Resident 2.Findings:A review of Resident 2's admission RECORD, indicated Resident 2 was admitted to the facility with a diagnosis of, .UNSPECIFIED DEMENTIA [a condition characterized by a gradual decline in memory, language, reasoning, and problem-solving, that interferes with daily life] .WITH OTHER BEHAVIORAL DISTURBANCE .A review of Resident 2's Minimum Data Set, (MDS - a resident assessment tool) dated 6/18/25,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-13 · tag F0778 — isolatedHelp the resident make transportation arrangements to and from radiology services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure one out of three sampled residents (Resident 1) was assisted with transportation arrangements to attend a post-surgery appointment on 9/4/2025.This failure resulted in Resident 1 missing a scheduled physician's appointment and caused a delay in care and treatment.Findings:A review of Resident 1's admission RECORD, indicated Resident 1 had diagnoses which included amputation (removal of a limb or other body part by surgery), complications of amputation stump (the remaining part of a limb after it has been surgically removed), and orthopedic aftercare following surgical amputation (care given to the resident, usually by the surgeon who performed the surgery).During a telephone interview on 9/10/25, at 9:24 AM, with the Medical Receptionist (MR) at Resident 1's surgeon's office, the MR stated that Resident 1 did not show up for her appointment on September 4, and it was rescheduled for September 11.During an interview on 9/9/25, at 10:47 AM, with Resident 1 and utilizing Licensed Nurse (LN) 1 as an interpreter,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-04 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure medications were administered according to physician orders for one of three residents (Resident 2) when Resident 2 missed a dosage of three medications on 8/20/25.This failure had the potential to negatively affect the health and well-being of Resident 2, and the efficacy of the medications being administered.Findings: A review of Resident 2's admission RECORD, indicated that Resident 2 was admitted to the facility in 2025 with diagnoses which included displaced intertrochanteric fracture of right femur (a break in the upper part of the hip in which the bones are out of place), and hypertension (a condition in which the force of the blood pushing against the blood vessel walls is consistently too high. This causes the heart to work harder to pump blood). A review of Resident 2's Physician Order Summary, indicated, .AmLODIPine Beselyte [medication to treat hypertension] Tablet 10MG [milligram, a unit of measure] Give 1 tablet by mouth one time a day for HTN [hypertension].Order Date.08/19/2025.Start…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-02 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure that accommodation of needs was met when call lights (system/device used by residents to call staff for assistance) were not answered in a timely manner for 2 of the 4 sampled residents (Resident 1, and Resident 3). This failure had the potential for residents' needs to be neglected and to negatively affect their psychosocial well-being for a census of 119. Findings: During a concurrent observation and interview on 7/2/25 at 10:51 AM, Resident 1 stated he waited too long for his incontinent brief (a type of absorbent undergarment) to get changed and the staff does not come on time when he uses the call light. Resident 1 stated even in the morning or evening time they still take longer to come when he presses the call light. At 10:58 AM Resident 1's call light was pressed because Resident 1 needed assistance to move from the bed and by 11:18 AM, there was still no response from staff. A review of Resident 1's Care Plan titled, ADL [Activities of Daily Living] Self Care Performance deficit r/t [related…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-02 · tag F0778 — isolatedHelp the resident make transportation arrangements to and from radiology services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure transportation was provided for two out of four sampled residents (Resident 1 and Resident 4), when Resident 1 missed a scheduled physician's appointment on 6/26/2025 at 11 AM and Resident 4 arrived late to a scheduled appointment on 6/20/25 and was not able to be seen. This failure resulted in Resident 1 and Resident 4 missing a scheduled physician's appointment. Findings:1. A review of Resident 1's admission RECORD (a document that contains the resident's demographic information) indicated Resident 1 had a diagnosis of hemiplegia and hemiparesis following cerebral infarction affecting right dominant side (one side of the body becomes very weak or completely unable to move or paralyzed) and generalized muscle weakness. During an interview on 7/2/25 at 10:54 AM, Family Member (FM) 1 stated Resident 1 had an appointment with his primary care provider on June 26 at 11 AM, but the appointment was rescheduled because Resident 1 missed the appointment due to transportation issues. During an interview on 7/2/25 at 2 PM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-17 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure Resident 1 who resided at the facility and was transferred to General Acute Care Hospital (GACH) was readmitted to the facility after Resident 1 was cleared by the GACH to return to the facility on 6/15/2025. This deficient practice resulted in Resident 1 remaining at the GACH after Resident 1 was deemed appropriate for discharge back to the facility but was denied readmission by the facility. Resident 1 did not return to the facility resulting in Resident 1's temporary loss of residence and had negative psychosocial outcome, as evidenced by vocalizations of emotional distress. Findings: A review of Resident 1's admission RECORD, indicated Resident 1 was admitted to the facility with diagnoses which included generalized muscle weakness and paraplegia. Resident 1 was discharged from the facility on 6/14/2025. During an interview on 6/17/25 at 12:52 PM, License Nurse (LN) 1 stated Resident 1 went out of the facility without notifying a staff member and returned to the facility the same day on 6/14/25 at approximately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-17 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure Resident 1 who resided at the facility and was transferred to a General Acute Care Hospital (GACH) was provided a notice of transfer or discharge and a notice of a bed hold during transfer to a GACH when: 1. The facility did not provide a written notice of bed hold (holding or reserving a resident ' s bed while the resident is absent from the facility for therapeutic leave or hospitalization) to Resident 1 at the time of transfer to acute care hospital; 2. Resident 1 was not notified of the discharge in writing and in a manner he/she understood; and, 3. The facility did not notify or send Resident 1's Notice of Transfer or Discharge form to the Ombudsman's office (a government appointed person who actively supports the rights of residents). These failures resulted in Resident 1 not being fully informed of their right to request a bed hold and to return to the facility after hospitalization, Resident 1 not having the opportunity to have had an advocate to inform him of his right to appeal a facility-initiated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-02 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a discharge notice (also known as a 30-day notice) for one of three sampled residents (Resident 2) when, Resident 2, Resident 2's representative (FM; family member), and the Office of the Long-Term Ombudsman (OMB, a person who assists residents with resolving conflicts or concerns at the facility) did not receive written notification of Resident 2's impending discharge within 30 days or as soon as practicable when an impending discharge date had been determined by the facility. This failure violated Resident 2's right to be informed in writing of a pending discharge and how to appeal the decision of a facility-initiated discharge. This failure also resulted in Resident 2's representative and the State Long-Term Care Ombudsman from being uninformed of the discharge decision in writing and removed the opportunity for Resident 2's representative and/or the State Long-Term Care Ombudsman to advocate on Resident 2's behalf in a timely manner.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — patternProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement the repositioning (turning) intervention to prevent pressure ulcer/injury (PU - areas of damaged skin typically caused by staying in one position for too long), for 4 of 5 sampled residents (Resident 1, Resident 2, Resident 3, and Resident 4) who were assessed at risk for PU development. This failure had the potential for pressure ulcers to develop for Resident 1, Resident 2, Resident 3, and Resident 4. Findings: 1. Review of Resident 1 ' s clinical record titled, admission RECORD, indicated, Resident 1 was admitted with a diagnosis including, but not limited to, .HEMIPLEGIA AND HEMIPARESIS .AFFECTING RIGHT DOMINANT SIDE [weakness or total loss of movement on one side of the body] . During a concurrent observation and interview on 4/23/25 at 1:24 PM, in Resident 1 ' s room, Certified Nursing Assistant (CNA) 1, confirmed Resident 1 was dependent on staff for turning and repositioning in bed since Resident 1 was unable to move. CNA 1 further stated when the residents were turned and repositioned, they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited beforedisputed · IDR2025-04-23 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement individualized and effective interventions to protect one of four sampled residents, Resident 6, with known yelling behavior, from verbal threats of violence by her roommate (Resident 5), on 4/18/25. This failure resulted in Resident 6 screaming fearfully with a frightened look on her face, causing potential psychosocial distress. Findings: During an observation on 4/22/23 at 3:04 PM, in Resident 6's room, Resident 6 was heard calling out incoherently (words that are difficult to understand). Resident 6 stopped calling out when asked questions but did not answer any questions verbally or by gesture, including when asked her name. Resident 6 stared with a blank expression when asked questions and did not respond. Resident 6 was observed inside the room quiet and called out incoherent words when observed from outside the room. During an interview on 4/22/25 at 3:08 PM, Resident 7 stated that Resident 6 calls out a lot when she needs something. Resident 7 stated Resident 6 did not really talk. During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-03-27 · tag F0925 — failed to control pests — widespreadMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure it maintained effective pest control services for a census of 115 where 107 residents received facility prepared meals when a live baby cockroach was crawling on a clean colander on the shelf next to the stove in the kitchen. This failure had the potential to spread a variety of diseases and bacteria throughout the facility to its residents, staff, and visitors. Findings: During a concurrent observation and interview on 3/25/25, at 11 a.m., with the Food Services Director (FD) in the kitchen, the following findings were observed and confirmed by the FD: a. A pot on the stove that had a thick, brownish gummy substance on the bottom and sides was being used to prepare lunch for the facility residents. b. A flat pan with a brownish substance caked on the inner edges of the pan was on the shelf next to the stove with the clean pots and pans. c. A frying pan with dried brownish flaky substance on the inside was located on a shelf with the clean pots and pans next to the stove. d. The toaster oven next to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-27 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to provide safe food storage and preparation as well as maintain kitchen equipment and food contact surfaces in accordance with professional standards for food safety for the 107 residents who received facility prepared meals when: 1. Unlabeled open boxes of frozen chicken patties, frozen whole kernel corn, frozen green peas, and frozen green leaf spinach were stored in the walk-in freezer, 2. An expired container of spice was stored in the dry storage room in the kitchen, 3. A thick brownish gummy substance was on the bottom and sides of a large pot used for cooking resident food on the stove, 4. A flat pan with thick brownish gummy substance on the inside edges was on the shelf next to the stove with clean pots and pans, 5. A frying pan with a brownish flaky substance on the inside cooking edges was on the shelf next to the stove with the clean pots and pans, 6. The toaster oven next to the stove had a brownish substance on the shelves, and, 7. The stove top had a grayish discoloration on the grates of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-27 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to practice appropriate infection prevention and control measures for a census of 115, when: 1. Two unvaccinated (who did not receive an influenza(flu) vaccine) staff members, the assistant director of staff development (ADSD) and the receptionist (R1) did not wear a mask on 3/25/25 inside the facility; 2. Resident 307's door was left open while on airborne precaution; 3. A staff member was observed not providing hand hygiene (cleansing of hands with soap and water or an alcohol-based hand sanitizer) to residents before lunch during tray pass on 3/26/25, and the same staff member was observed not washing hands/using hand hygiene during lunch tray pass on 3/26/25. These failures in infection prevention and control measures had the potential to spread the infection to staff and other residents in the facility. Findings: 1. Review of facility's staff influenza vaccine record for 2024/2025 flu season indicated the ADSD and R1 declined flu…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure 2 of 14 residents (Resident 15 and Resident 57) with urinary catheters (flexible tube used to empty the bladder) were treated with dignity and their privacy was protected, when Resident 15 and resident 57's urinary catheter bag (a drainage bag attached to a catheter (tube) that is inside the bladder to collect urine) was exposed and was not placed in a dignity bag (a bag used to the cover and hold the catheter drainage/collection bag so it is not visible). This failure had the potential to cause psychosocial harm to Resident 15 and Resident 57. Findings: 1. A review of Resident 57's admission RECORD, indicated Resident 57 was admitted to the facility with multiple diagnoses including paraplegia (paralysis that occurs in the lower half of the body) and neuromuscular dysfunction of bladder, unspecified (condition where the nerves and muscles controlling bladder function does not work properly, leading to difficulty emptying or controlling the bladder). During an observation on 3/24/25, at 11:05 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure one out of twenty-eight (28) sampled residents (Resident 102) received follow-up appointment care when, Resident 102 was not informed about his post-surgery appointment in advance. This failure resulted in Resident 102 missing his follow-up doctor's appointment which had the potential to result in readmission to the hospital when post follow-up care from a provider was not completed. Findings: Review of Resident 102's admission RECORD indicated, Resident 102 was admitted to the facility with diagnosis including surgical aftercare following surgery on the circulatory system (a system of organs that includes the heart, blood vessels, and blood which is circulated throughout the body). The record indicated Resident 102 was his own responsible party (can make decisions for himself). During an interview on 03/24/25 at 3:43 PM, Resident 102 stated that he missed his appointment on 3/21/25 with the cardiothoracic surgeon (a medical doctor specializing in surgical procedures of the heart, lungs, esophagus, and other organs…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review and the facility policy review, the facility failed to ensure that Notice of Medicare Non-Coverage (NOMNC - a form required by the Centers for Medicare & Medicaid Services that providers must deliver to patients receiving certain Medicare services such as skilled nursing or rehabilitation services before those services are terminated, informing them of the end of coverage and their appeal rights) was received by the representative of one out of three sampled residents (Resident 26). As a result, Resident 26 and her representative did not have knowledge neither choice to appeal changes in cost of Skilled Nursing Services. Findings: Review of admission RECORD indicated Resident 26 was her own responsible party. Review of Resident 26's Notice of Medicare Non-Coverage form, indicated .Service Start/admission Date: 11/15/24 .Services Will End: 12/16/24 . The form did not have Resident 26's signature. During an interview with Case Manager (CM1) on 03/26/2025 at 9:57a.m., CM 1 stated Resident 26 opted for her representative to review and sign the NOMNC…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to complete the Pre-admission Screening and Resident Review (PASRR - a required assessment for individuals with mental illness, intellectual or developmental disabilities, or related conditions, so that a determination of need, appropriate setting, and a set of recommendations for services to be included in the individual's plan of care is provided) Level II evaluation for one of twenty-eight sampled residents (Resident 90) when, Resident 90's PASRR Level II evaluation was not completed after having a positive result with the Level I screening. This failure had the potential for Resident 90 to not receive the necessary services to meet their mental and psychosocial (the link between social factors and individual thought and behavior) needs. Findings: A review of Resident 90's admission RECORD, indicated Resident 90 was admitted to the facility in late 2024 with diagnoses which included dementia (a progressive state of decline in mental abilities), psychosis (a severe mental condition in which thought, and emotions are so…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide necessary services to maintain personal hygiene for 2 of 28 sampled residents (Resident 357 and Resident 11) when, showers were not provided to Resident 357 and Resident 11 at least two times a week as scheduled. This failure had the potential for poor hygiene, infection, and emotional distress for Resident 357 and Resident 11. Findings: 1. A review of Resident 357's admission RECORD indicated Resident 357 was admitted to the facility with diagnoses including fracture of shaft of humerus left arm (broken bone of the left upper arm), fracture of lower end of left radius (broken bone on the left lower arm), fracture of shaft of left tibia (broken left lower leg), generalized muscle weakness, and abnormalities of gait and mobility. During an interview on 3/24/25, at 11:09 AM, Resident 357 stated she had not received a shower since she was admitted to the facility. A review of the facility's undated shower schedule indicated Resident 357 was scheduled to receive a shower on Monday and Thursday on the evening shift. As…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure effective pain management was provided for one of twenty-eight sampled residents (Resident 463), when Resident 463 complained of pain and was not assessed or given pain medication for approximately 2 hours. This failure resulted in Resident 463 waiting for an extended period of time for pain medication and had the potential to experience emotional distress from inadequate pain relief. Findings: Review of Resident 463's admission RECORD, indicated Resident 463 was admitted to the facility with diagnosis of periprosthetic fracture around the internal prosthetic right knee joint (a break or crack in a bone, surrounding the knee replacement implant). Review of Resident 463's undated pain care plan titled Clinical Care Plan Detail, indicated, .risk for PAIN, has acute/chronic pain .decreased mobility .hx [history] of right periprosthetic knee fx [fracture] following assault s/p [state after intervention] ORIF [Open Reduction and Internal Fixation; a surgical procedure used to repair severely broken bones…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure medications were administered according to the physician orders for one of twenty-eight sampled residents (Resident 43) when, Resident 43's medications were not administered in a timely manner and some medications were missed on 3/24/25. This failure had the potential to result in causing Resident 43 to experience preventable medication-related adverse events (undesirable medical occurrence experienced by a resident) of a serious nature related to high blood pressure (a condition in which the force of the blood pushing against the blood vessel walls is consistently too high), breathing difficulties, and pain. Findings: During an interview on 3/24/25, at 12:05 PM, Resident 43 stated she normally received her medication at 7:30 AM, but she still had not received her AM medications. Resident 43 stated she had used the call light to ask for her medications at least 10 times today. During an interview on 3/24/25, at 12:07 PM, Certified Nursing Assistant (CNA) 2 stated she answered Resident 43's call light…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, the facility failed to ensure safe medication storage practices in two out of five medication carts (a mobile cart stored medication and supplies for immediate use) when: 1. There was opened medication stored in the medication carts that were not labeled with an opened-on date (a date the medication was first opened); 2. An over-the-counter medication (OTC-medication that does not require a prescription) was stored in the medication cart that should have been refrigerated; 3. A Hazardous medication (medications that are known to cause harm if handled incorrectly) was not in the appropriate protective plastic bag (a specially engineered plastic bag/container designed to safely contain and transport hazardous medications, ensuring they are handled in accordance with regulations and best practice); and 4. A resident's rings were in a plastic bag labeled with a room number and placed in a drawer in the medication cart. These failures had the potential for residents in the facility to not get the full benefits of their prescribed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to follow the menu's prescribed portion sizes for mashed sweet potatoes (yams), and vegetables during lunch service on 3/26/25, and the roast beef entrée was served with blackened edges during lunch service on 3/26/25 for a total of 107 residents who received facility prepared meals. These failures had the potential to result in an unprescribed increase or decrease in meal intake based on resident diet ordered, and a potential for the residents' preferences not being met. Findings: During the lunch service tray line observation on 3/26/25 at 11:35 a.m., the [NAME] used a gray scoop to plate the yams and vegetables for all lunches served. The [NAME] removed a second tray of the roast beef entrée from the stove, then removed the foil cover from the tray. The roast beef in the second tray had black edges. The cook plated the roast beef with the black edges without removing the black edges from the roast beef during the lunch meal service and covered the roast beef with barbecue sauce. During an interview on 3/26/25…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-22 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure professional standards of care were met for 3 out 3 sampled residents, (Resident 1, Resident 2, and Resident 3) when: 1. Resident 1, Resident 2, and Resident 3 ' s scheduled medications were not administered in a timely manner, 2. Resident 1 did not receive timely interventions for constipation, and 3. The photo on Resident 1 ' s clinical documents, used for identification, was of another resident. These failures had the potential for: 1. Reduced therapeutic benefits of the medications prescribed to Resident 1, Resident 2, and Resident 3; 2. Discomfort from constipation for Resident 1; and, 3. Inaccurate identification of Resident 1, with a risk for incorrect treatment. Findings: 1a. A review of Resident 1 ' s admission RECORD, indicated, he was admitted to the facility in late 2024 with diagnoses which included Parkinsonism (a progressive disease of the nervous system marked by tremor, muscle rigidity and slow imprecise movement). During a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-22 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure privacy and confidentiality were maintained for one of four sampled Residents ( Resident 4) when Resident 4's medication was sent home with Resident 1. This failure resulted in unauthorized access of Resident 4's health and personal information. Findings: A review of Resident 4's admission RECORD, indicated, she was admitted to the facility in mid-2024 with diagnoses which included essential hypertension ( high blood pressure with no identified medical cause). A review of Resident 4's Order Summary Report, indicated, .clonidine .Oral Tablet 0.1 MG .Give 3 tablet by mouth as needed for Systolic [first number of blood pressure reading, the pressure when your heart contracts and pumps blood ] BP > 170 TID [ blood pressure greater than 170 three times per day]. A review of the facility pharmacy's Electronic Shipping Manifest (list of medications delivered to the facility), dated 10/2/24, indicated, 135 tablets of clonidine were delivered to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-22 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a safe and effective transition of care after discharge from the facility for Resident 3, when Resident 3 was unable to care for herself, therapy did not prepare her to maneuver the steps in her home and was transferred home alone. This failure created undue stress for Resident 3 and her family and resulted in Resident 3 ' s readmission to a hospital. Findings: A review of Resident 3 ' s admission RECORD, indicated she was admitted to the facility on [DATE] and discharged on 9/27/24 with diagnoses which included chronic respiratory failure (condition that prevents proper oxygen exchange, may cause shortness of breath, and extreme tiredness), muscle weakness, abnormalities of gait (walking) and mobility and morbid obesity (being 80- 100 pounds over ideal body weight). A review of Resident 3 ' s clinical record, Physical Therapy [a health profession that uses activities and exercises to help restore or improve movement and physical function] PT…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-11 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to protect two of three sampled residents' (Resident 1 and Resident 3) right to be free from sexual abuse by another resident, when Resident 2, who had a history of inappropriate behaviors, touched Resident 1 ' s thigh and Resident 3 ' s abdomen and groin without consent. This failure had the potential to negatively affect Resident 1 and Resident 3's psychosocial well- being. Findings: a. A review of Resident 1 ' s BIMS [brief Interview for Mental Status] TEMPORARY WORKSHEET, dated 6/4/24, indicated a BIMS score of 15 which suggested his memory was intact. During an interview on 7/11/24, at 1:09 PM, Resident 1 pointed to his thigh and stated Resident 2 entered his room on 6/8/24 and touched him on his leg. Resident 1 further stated Resident 2 .kept doing it. By the fourth time I had enough. He would come in my room at night. I did not want to hit him because I would get in trouble . Resident 1 stated it scared him and he finally had to leave, .It took me…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-04 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure necessary care and services were provided for two of four sampled residents (Resident 1 and Resident 2), when 1a. Resident 1 did not get a shower on 2/20/24, due to a sling (part of a mechanical lift used to transfer residents between surfaces) not being available, 1b. Resident 1 received bed baths (sponge baths) instead of showers on 1/2/24, 1/19/24, 1/26/24, 1/30/24, 2/9/24, and 2/27/24, and there was no documentation which indicated Resident 1 had refused the 6 showers, and, 2a. Resident 2 received bed baths instead of showers on 1/31/24, 2/4/24, 2/21/24, and 3/2/24, and there was no documentation which indicated Resident 2 had refused the 4 showers, and, 2b. There was no record of a shower or bed bath being given to Resident 2 on 1/10/24, 1/13/24, 2/7/24, 2/10/24, and 2/28/24. These failures resulted in Resident 1 and Resident 2 not receiving showers, Resident 1 to feel unclean, and had the potential of poor hygiene and poor skin integrity…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-04 · tag F0907 — patternProvide enough space and equipment to meet each resident's needs
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a sufficient number of slings (part of a mechanical lift used to transfer a resident between surfaces) were available for 45 of 45 residents who used a mechanical lift for transfers, when the facility did not have enough slings for all 45 residents and did not have a system to evaluate the amount of slings needed for residents. As a result, Resident 1 did not receive a shower on 2/20/24 due to a lack of slings and placed other residents who required mechanical lift transfers at risk of not receiving quality care and needed services. Findings: During an interview on 3/4/24, at 12:35 p.m., Resident 1 stated he had only seven showers this year. Resident 1 stated he was disabled and was supposed to be getting showers twice a week on Tuesdays and Fridays. Resident 1 stated his roommate got more showers than him because his roommate could walk. Resident 1 stated he had right sided weakness and had his left leg amputated (removed surgically). Resident 1 stated staff would tell him that he could not get a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-04 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow up on a grievance (cause for complaint) for one of four sampled residents (Resident 3) when Resident 3's grievance of two missing slings (part of a mechanical lift used to transfer residents between surfaces) was not followed up on appropriately or timely. This failure resulted in Resident 3's grievance to go unresolved. Findings: During an interview on 3/4/24 at 12:59 p.m., Resident 3 stated he purchased two of his own slings in 2022. Resident 3 stated the facility put his slings in the laundry, the facility started using the slings for other residents, and he never saw his slings again. Resident 3 stated he informed the facility when his slings went missing. Resident 3 stated the Administrator (ADM) told him last year that they would replace his slings and for him to send them his purchase receipt. Resident 3 stated he still has not gotten the replacement slings. Resident 3 showed the purchase history of the slings on his tablet to the Department which indicated Resident 3 purchased 2 slings on 6/1/2022, for a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to develop and implement a comprehensive person-centered care plan for one of five sampled residents (Resident 3) when: 1. Resident 3's care plan for an allegation of bending another resident's right pointer finger on 1/1/24 was not developed; and, 2. Resident 3's care plan for inappropriate behavior had no interventions in place. These failures decreased the potential for the facility to provide person-centered care and ensure safety for residents. Findings: 1. A review of Resident 3's clinical record indicated Resident 3 was originally admitted August of 2023 and had diagnoses that included nontraumatic intracerebral hemorrhage (a condition where a pool of blood is formed within the brain abnormalities in the brain, spinal cord, or other nerves) and dementia (a general term for the impaired ability to remember, think, or make decisions that interferes with everyday activities). A review of Resident 3's Minimum Data Set (MDS- an assessment tool used to guide care) Cognitive Patterns, dated 11/21/23, indicated Resident 3 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0839 — isolatedEmploy staff that are licensed, certified, or registered in accordance with state laws.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to only employ licensed professional staff when one out of three sampled Licensed Nurses (LN) 4 was hired as a full time Licensed Vocational Nurse (LVN- nurse that is trained in basic nursing skills, such as taking vital signs, administering medications, and assisting with basic patient care) from 6/30/23 to 11/5/23 without an active California vocational nurse license. This failure had the potential to negatively impact the care and safety of the facility's residents. Findings: A review of a facility document titled, NEW HIRE CHECKLIST, dated 6/30/23, indicated, Employee's Name: [Name of LN 4], Date of Hire: 6/30/23, Department: NRSG [Nursing], Title: LVN . The document was signed by LN 4 on 6/30/23. A review of an undated facility document titled, New Employee/Employee Status Change Form, indicated LN 4 was hired as a full-time employee who would work 30 hours or more in the facility in a week. The document was signed by LN 4 on 6/30/23. A review of an undated facility document titled, BOARD OF VOCATIONAL NURSING AND…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-03 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a safe environment for one of six sampled residents (Resident 1) when Resident 1 reported a male resident (Resident 2), with a known history of wandering and aggressive behavior, came into her room on 10/26/23 and attempted to remove her bedding. This failure resulted in Resident 1 leaving the facility against medical advice due to a fear of being molested. Findings: a. Resident 1 was admitted to the facility in April of 2023 with diagnoses which included Urinary tract infection (infection of the kidneys and/or bladder) and muscle weakness. A review of Resident 1 ' s, Minimum Data Set, (MDS, a resident assessment and screening tool), dated September 21, 2023, indicated Resident 1 had a Brief Interview for Mental Status (BIMS) score of 9 out of 15 which suggested a moderate cognitive impairment. A review of Resident 1 ' s care plan, revised 9/21/23, indicated . [Resident 1] has an ADL [activities of daily living, activities related to personal care] Performance deficit r/t [related to] weakness, impaired mobility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-10-27 · tag F0755 — failed to provide safe pharmacy services — widespreadProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to follow facility policy and standards of practice for medication administration for five of five residents, (Resident 1, Resident 2, Resident 3, Resident 4, and Resident 5) when four of four licensed nurses (LN), LN 2, LN 3, LN 4, and LN 5, failed to sign off medications at the time of administration. This failure had the potential to result in medication errors for all residents receiving medications in the facility. Findings: a. During a concurrent observation, interview, and record review with LN 2, on 10/10/23, at 11:49 AM, LN 2 was passing medications and the Electronic Health Record (EHR) displayed the residents' names in a box. The boxes were highlighted in red. LN 2 stated the boxes were red because she had not signed off her 9 AM medications before beginning the noon medication administration. LN 2 confirmed she had not signed off any of the medications for the 9 AM medication pass. LN 2 further explained it was important to sign off medications when given, so a nurse relieving her for breaks would…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-27 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure licensed nurses (LN) documented accurately when over an eight day period, over three shifts, licensed nurses documented, in three areas on the Medication Administration Record (MAR) and two areas on the Treatment Administration Record (TAR), urinary catheter (a tube inserted into the bladder to allow drainage of urine) care had been performed for Resident 1, who did not have a catheter at any time during the eight days. This failure resulted in inaccurate documentation in Resident 1's medical record for eight consecutive days, with LNs signing off assessments and care they did not perform, and had the potential for resident assessments not to be done. Findings: A review of Resident 1's admission Record (contains clinical and demographic data) indicated Resident 1 was admitted to the facility with diagnoses which included sepsis (serious blood infection) and muscle weakness. During an observation in Resident 1's room, on 10/10/23, at 9:20 AM, Resident 1 did not have a urinary catheter (tube inserted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-27 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain its infection control program when licensed nurse (LN) 1 did not consistently perform hand hygiene during wound care for two of ten residents (Resident 1 and Resident 2) receiving wound care in the facility. This failure had the potential to result in cross contamination (the physical movement or transfer of harmful bacteria, germs, from one person, object, or place to another) resulting in infection, affecting the health and wellbeing of residents receiving wound care services at the facility. Findings: A review of Resident 1's admission Record indicated Resident 1 was admitted to the facility with diagnoses which included sepsis (blood infection) and muscle weakness. During an observation of wound care for Resident 1 with LN 1, in Resident 1's room, on 10/10/23, at 9:20 AM, LN 1 removed a wound dressing from Resident 1's right ankle, performed hand hygiene, donned (put on) a new pair of gloves, cleansed the area with normal saline (a liquid used to clean wounds) and gauze, doffed (took off) gloves.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-27 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure prescribed treatment medications and treatment supplies were secured, when a treatment cart located at Nursing Station 2 was found to be unlocked in the center hall. This failure had the potential to result in access to prescription ointments and treatments, which could result in illness and/or injury from unauthorized use by residents or visitors. Findings: During a concurrent observation and interview with licensed nurse (LN) 4 on, 10/10/23, at 12:10 PM, a treatment cart at Nursing Station 2 was observed to be unlocked. LN 4 confirmed the treatment cart at Nursing Station 2 was unlocked. LN 4 stated the treatment cart at Nursing Station 2 should have been locked and it was not. LN 4 confirmed the treatment cart at Nursing Station 2 contained prescribed treatment medications for various residents in the facility, and treatment supplies. LN 4 explained it was important for the treatment cart to be locked so patients did not have access to it because there were prescribed treatments for specific…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-15 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and the facility policy review, the facility failed to properly store, label, and prepare food in accordance with the professional standards for food service safety for 106 of 108 residents who received food from the facility kitchen, when: 1. One jug of pineapple juice in the refrigerator, two bags of hot dog buns with 6 buns in each bag, and one open bag of cereal in dry storage were available for use after the labeled use by date, 2. One bag of 12 burger buns, one open box of cereal, and 10 open 8 ounce boxes of spices were not labeled with an open and use by date, and 3. Chicken was not submerged in the water during thawing process. These failures placed residents at risk of food borne infections (illness caused by consuming contaminated foods or beverages). Findings: 1. During the initial kitchen tour with the Food and Nutrition Services Director (FNSD) on 7/12/21 at 8:40 a.m., one clear plastic jug with pineapple juice stored in the refrigerator was labeled prepared on 7/8/21 and use by 7/11/21. Two bags of hot dog buns with six buns in each…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-15 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide an accommodation of needs for one of 32 sampled residents (Resident 44) when Resident 44's request that the facility wash personal laundry with an alternative soap, due to a skin reaction, was not accommodated. This failure resulted in Resident 44 not receiving laundry services from the facility for personal clothing items. Findings: During a concurrent observation and interview, on 7/12/21, at 3:16 p.m., Resident 44 stated, she requested the facility wash her personal clothing with the laundry soap she had purchased, and was told the facility could only use their own soap. Resident 44 explained, she was going to have her boyfriend wash her clothes, but he was very busy. Resident 44 pointed to her stomach and stated the facility's laundry soap caused a rash. Resident 44 stated her back and stomach itched from the facility's laundry soap. There where multiple bumps on Resident 44's stomach, red in color, the size of a pencil tip, and scattered throughout the stomach area with the appearance as if they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-15 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide services which meet professional standards of quality for one of three residents (Resident 78), when Resident 78's PICC line (a long, thin tube inserted into a large vein in the upper arm to administer medications) dressing was not changed weekly. This failure had the potential to cause infection. Findings: Review of Resident 78's admission record indicated Resident 78 was admitted to the facility in late June 2021 with the cellulitis (skin infection) of the left upper arm. During a concurrent observation, and interview on 7/12/21 at 12:01 p.m., Resident 78 had a PICC line at his right upper arm. The PICC line site had a transparent dressing that was loose, and was coming off at the edges. The PICC line dressing was dated 6/30/21. Resident 78 stated he came to the facility to receive antibiotics for his infection. Resident 78 stated his PICC line dressing needed to be changed and staff had not changed it. During an interview with Licensed Nurse (LN) 6 on 7/15/21 at 9:55 a.m., LN 6 stated PICC line…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-07-15 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide treatment and services for one of 34 sampled residents (Resident 61) to increase range of motion (ROM) and/or prevent further decline in ROM, when Resident 61 was not assisted to get out of bed and into the wheelchair to recieve restorative nurse aide (RNA) services (to provide restorative and rehabilitation care for residents to maintain or regain physical, mental and emotional well-being). This failure had the potential to decrease Resident 61's ROM. Findings: Review of Resident 61's admission record indicated, Resident 61 was admitted to the facility early 2021 with paraplegia (inability to move the legs and lower body, typically caused by spinal injury or disease). During an interview on 7/12/21, at 12:44 p.m., Resident 61 stated, in the past three weeks he received RNA services one time each week and was scheduled to receive RNA services three times a week. Resident 61 explained, he was supposed to get up in the wheelchair too, but staff had not assisted him to do so. During an interview on 7/15/21, at 9:43…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-15 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure professional standards of practice and person-centered care were maintained for one of 32 sampled residents (Resident 201) when adequate pain management was not provided. This failure had the potential to negatively impact Resident 201's physical and emotional well-being and resulted in ineffective pain management. Findings: During a concurrent observation and interview in the hallway near nurse's station one on 7/13/21, at 9:18 a.m., Resident 201 was seated in his wheelchair rocking back and forth and stated he had severe pain to his lower back and no one listened to him. Two nurses were observed near Resident 201 in the hallway. During an interview with licensed nurse (LN) 2 on 7/13/21, at 9:30 a.m., LN 2 stated Resident 201 was taking Norco (a narcotic pain medication) 10 mg (a unit of measure) every eight hours around the clock. When asked if any non-medication interventions were in place to help alleviate his pain, LN 2 stated he was working with physical therapy. A review of Resident 201's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-15 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure; 1. A physician's order was followed for two of 32 sampled residents when a used nicotine patch was not removed prior to the application of a new patch for Resident 203 and oxygen was administered at a higher flow rate than prescribed for Resident 50. 2. A controlled medication (medications/drugs that are tightly controlled by the government because they may be abused or cause addiction) was not reconciled by licensed nurses after the initial receipt of acceptance for one of 108 residents (Resident 5). These failures had the potential to cause adverse health events for Resident 203 including an irregular heart beat, trouble sleeping, and increased blood pressure, lung damage caused by oxygen poisoning for Resident 50, and had the potential to result in drug diversion. Findings: 1. During an observation at Resident 203's bedside on 7/12/21, at 8:50 a.m., Resident 203 was seated at the edge of his bed without a shirt on and with two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-15 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the safe storage of controlled substances (medications/drugs that are tightly controlled by the government because they may be abused or cause addiction) for a census of 108 when the key to open a locked refrigerator which contained a controlled substance, was accessible to unauthorized staff. These failures had the potential to result in drug diversion. Findings: During a concurrent observation and interview, on 7/14/21, at 1:09 p.m., in Medication Storage room [ROOM NUMBER], the Director of Nursing (DON) confirmed, refrigerator 2 contained an emergency drug kit which contained the medication lorazepam (used to treat anxiety), a controlled substance. The DON confirmed, the key to open refrigerator 2 was located on a hook inside Medication Storage room [ROOM NUMBER]. The DON stated, the key to the refrigerator 2 was to be kept by the supervisor on duty and should not have been located inside the medication storage room. Review of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-15 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain complete medical records for one of three residents (Resident 78), when Resident 78's clinical record had no physician order and documentation of PICC line ( a long, thin tube inserted into a large vein in upper arm to administer medications) dressing change. As a result, Resident 78's clinical record did not accurately reflect whether or when his PICC line dressing was changed. Resident 78's PICC line dressing change procedure was missed which placed him at risk of catheter related infection. Findings: Review of Resident 78's admission record indicated Resident 78 was admitted to the facility in late June 2021 with the cellulitis (skin infection) of left upper arm. During a concurrent observation and interview on 7/12/21 at 12:01 p.m., Resident 78 had a PICC line in his right upper arm. The PICC line site had a transparent dressing that was loose, and was coming off at the edges. The PICC line dressing was dated 6/30/21. Resident 78 stated he came to the facility to receive antibiotics for his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-15 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to follow infection control practices when: 1. An isolation precaution (to create barriers between people and germs) sign was not located on or near the doorway of Resident 38's and Resident 86's room to indicate the personal protective equipment (PPE; protective clothing, goggles, facemask, or other garments used to prevent the spread of germs) staff should put on prior to entering their room; 2. Facility staff did not remove her isolation gown (barrier used to prevent the spread of infection) properly and prior to leaving room [ROOM NUMBER] that was designated as an isolation room. These failures had the potential to transmit and spread Carbapenem-resistant Acinetobacter baumannii (CRAB - a type of bacteria which can cause human infections of the blood, urinary tract, lungs, wounds, and other body sites. The bacteria are multidrug-resistant, making infections very difficult to treat) among patients and staff. Findings: 1. Durring a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-07-15 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain kitchen equipment in a clean and safe manner, when a convection oven (an oven that heats food by the circulation of hot air) had baked-on food and grease. This failure had the potential to cause a fire. Findings: During the initial kitchen tour with the Food and Nutrition Services Director (FNSD) and the Registered Dietitian (RD) on 7/12/21 at 8:40 a.m., a convection oven had baked-on dark brown food and grease on the racks, oven door and on the bottom of the oven. The FNSD stated, That's grease needs to be deep cleaned. She stated they clean the oven at least once a month. The FNSD stated the convection oven was last cleaned in June. She stated it should be cleaned for safety. The RD stated, It does need cleaning. During an interview with the RD on 7/15/21 1:31 p.m., the RD stated the oven should be cleaned weekly as per the facility policy, and if the oven was not clean there was a risk for fire. Review of the facility document titled, Nutrition Services Cleaning Schedule dated June 2021,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-04-05 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the medication error rate did not exceed 5% for three of 41 sampled residents (Residents 14, 94 and 352) when: 1. For Resident 14, a licensed nurse administered undiluted oral KCl 10% (potassium chloride, a bitter tasting medication indicated for low blood potassium), not in accordance with manufacturer specifications; and a multivitamin with minerals supplement, not plain multiple vitamin, in accordance with the Physician's Orders, with the potential for gastric upset. 2. For Resident 352, a licensed nurse administered 250 mg (milligrams, a unit of measure) of oral Vancomycin HCl (antibiotic medication indicated for infection) liquid, instead of 125 mg as ordered by the physician, with the potential for adverse medication effects. 3. For Resident 94, a licensed nurse did not gently shake the bottle of fluticasone propionate suspension (anti-inflammatory medication indicated for seasonal allergies) prior to administering the dose intranasally (into each nostril), in accordance with manufacturer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-04-05 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record and facility document review, the facility did not implement their medication storage and labeling policies and procedures for a facility census of 106 when: 1. One of two medication refrigerators (Refrigerator #2) in the Station 1 medication room containing 74 doses of influenza vaccine and an emergency supply of Humulin R® (short acting insulin indicated for lowering blood sugar in diabetes) was observed to be below the manufacturer-recommended and facility policy storage threshold temperature of 36 degrees Fahrenheit when the thermometer indicated 22 degrees Fahrenheit; and the facility did not implement their policy of twice daily temperature monitoring in refrigerators storing vaccines. This failure had the potential for freezing the medications within and rendering them sub-potent or ineffective. 2. For Resident 24, licensed nursing staff did not document the date of first use of a Breo Ellipta® 100-25 oral inhaler (medication used for chronic lung disease);…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-04-05 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and facility policy review, the facility failed to discard food in the kitchen refrigerator by the use by date for a facility census of 106. This failure had the potential to cause food borne illness to the residents of the facility. Findings: During the initial tour of the kitchen on 4/2/19, at 8:25 a.m., two tubs of chocolate pudding were observed in a refrigerator labeled with a use by date of 4/1/19. At that time, the director of dietary services (DDS), took the tubs of pudding out of the refrigerator and stated, Food is supposed to be discarded by 12 a.m. the following day. PM shift usually gets rid of them. During an interview with the DDS on 4/4/19, at 1:37 p.m., the DDS stated she usually checks the refrigerator in the morning to make sure there is not any outdated food, but it had not been done yet on 4/2/19 when the pudding was found. In a policy dated 2018, titled, STORAGE OF FOOD AND SUPPLIES, indicated, .No food will be kept longer than the expiration date on the product .
- Potential for harm · Ecited before2019-04-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and record review, the facility failed to implement its infection control program for 49 residents (residents whose meal trays were in dining carts 3, 4, and 5) out of a census of 106 when: 1. Certified Nurse Assistant (CNA) 3 did not perform hand hygiene after repositioning a resident in a wheelchair, before opening dining cart 3 with multiple residents' tray in it, and before handling the coffee pot used to serve residents in rooms 201 to 214; 2. CNA 4 did not perform hand hygiene after touching the privacy curtains in room [ROOM NUMBER], before opening dining cart 4 which had lunch trays for residents in rooms 1 to 11, and in rooms 215 to 222 in it, and before serving Resident 13's tray; 3. Licensed Nurse (LN) 1 did not perform hand hygiene after handling items in the immediate vicinity of a resident and before handling the coffee pot with dining cart 5, used to serve residents in rooms 115 through 133. This failure had the potential to spread infection to residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-05 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide information to one of 41 sampled residents (Resident 23) about the purpose of an advanced health care directive (AHCD-a form that allows an individual to name who would make health care decisions for them if they were unable to make that decision) and how to complete one. This failure placed Resident 23 at potential risk for not having a decision maker of choice in the event of a change in mental status, and that specific wishes would not be known and followed. Resident 23 was admitted to the facility with diagnoses including Parkinson's disease (a progressive nervous system disorder) and cerebral infarction (lack of blood flow to brain tissue). A review of Resident 23's Minimum Data Set (MDS-an assessment and care screening tool) dated 1/9/19, indicated a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognitive status. The MDS dated [DATE] further indicated that Resident 23 was able to express ideas and wants and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-04-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, clinical record and facility document review, a licensed nurse did not document one of 41 sampled resident's (Resident 83's) fingerstick blood sugar in the electronic MAR (medication administration record) after the assessment was completed in accordance with facility policy. This failure placed Resident 83 at potential risk for administration of an inaccurate dosage of insulin. Findings: The Institute for Safe Medication Practices (ISMP), a nationally recognized standard of practice, included insulin among its list of drugs which had a heightened risk of causing significant patient harm when used in error. On 4/2/19 at approximately 11:25 a.m., licensed nurse (LN) 4 was observed to perform Resident 83's pre-lunch fingerstick blood sugar and handwrite the value, 153 mg/dL (milligrams per deciliter, a unit of measure) on a small piece of white paper on the medication cart adjacent to Resident 83's room number; the paper contained several other resident's fingerstick blood sugar values adjacent to room numbers. During an interview on 4/2/19 at 12:44…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-04-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide hygiene care for one of 41 sampled residents (Resident 50) when Resident 50 did not have his hands washed and teeth brushed regularly. This failure placed Resident 50 at potential risk of oral health problems and infection. Resident 50 was admitted to the facility with diagnoses including a stroke (blood supply to part of the brain is interrupted) with left sided weakness. A review of Resident 50's Minimum Data Set (MDS-an assessment and care screening tool) dated 2/4/19, indicated that Resident 50 required extensive assistance with activities of daily living (ADLs) in the area of personal hygiene. The MDS specified that personal hygiene included brushing teeth and washing hands. A review of the MDS dated [DATE] further revealed that Resident 50 did not reject care, including ADL assistance. A review of Resident 50's nursing care plan, last revised 3/19/19, indicated that staff must assist with Resident 50's ADL's due to a self…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to provide sufficient fluids to maintain proper hydration for one out of 3 (Resident 353) sampled residents, when water pitchers at the bedside were not filled. This failure had the potential for Resident 353 to become dehydrated. Findings: Resident 353 was admitted to the facility with diagnoses which included nondisplaced fracture of the medial malleolus of the left tibia (break of the inner bone of the ankle) and stress fracture to the right foot (small crack or severe bruise). Resident 354 was admitted to the facility with a diagnoses which included dislocation of right hip (thigh bone is knocked out of the hip joint socket). In an interview on 4/2/19, at 1:58 p.m., with Resident 353 she stated My water pitcher is empty and no water is offered; I had my son buy water for me. In a concurrent observation and interview on 4/2/19, at 2:00 p.m., with Certified Nurse Assistant (CNA) 1 she was observed picking up Resident 353's water pitcher and stating, It's empty. When CNA 1 was asked when she checks the resident's water pitcher…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-05 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and record review the facility failed to ensure the enteral tube feeding (nutrition administered through a tube inserted through the abdomen) bottle for 1 of 41 sampled residents (Resident 40) was labeled with the resident's name, date, time, and nurse's initials as specified in the physician's order. This failure had the potential for Resident 40 to receive the wrong formula and/or develop complications from being administered spoiled and/or contaminated tube feeding formula. Findings: Resident 40 was admitted to the facility with diagnoses which included dysphagia (difficulty swallowing) and required extensive assistance from staff for most activities of daily living. Resident 40 received enteral tube feeding (TF) by enteral pump (equipment used to administer tube feeding) and was dependent on staff to administer her tube feeding. In a review of Resident 40's current physician's orders, a physician's order originally dated 3/26/17, indicated, Enteral Nutrition via pump: Glucerna 1.2 (name of TF formula) at 50 milliliters (ml, units of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-04-05 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not implement pharmacy services policies and procedures for two of 41 sampled residents (Residents 36 and 351) when: 1. A licensed nurse did not follow manufacturer specifications to accurately measure a dose of diclofenac sodium 1% transdermal (an anti-inflammatory medication applied to the skin for joint pain) gel for Resident 351; as a result, the resident received an excessive dose of the medication. 2. Resident 36's expired supply of Advair 250-50 inhaler (medication used to open lung airways and decrease inflammation in chronic lung disease) was present in the medication cart and in use; as a result, the resident received expired medication that was potentially sub-therapeutic. Findings: During an inspection of the Station 1 medication cart 2 on [DATE] at 11:19 a.m.,Resident 351's supply of diclofenac sodium 1% gel was observed in the cart drawer; the manufacturer-supplied dosing administration guide was taped inside the manufacturer's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-05 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and facility document review, the CP (Consultant Pharmacist) did not identify a Medication Regimen Review (MRR) irregularities for one of 41 sampled residents (Resident 96) when Resident 96 was receiving quetiapine (antipsychotic medication indicated for psychosis-disordered thought processes) for an inadequate indication, with the potential for antipsychotic adverse effects such as sedation, falls and abnormal involuntary movements. Findings: Clinical record review indicated Resident 96 was an [AGE] year-old admitted to the facility from the acute care hospital in mid-March 2019. Resident 96's admission diagnoses included an abdominal surgical wound infection and abdominal and back pain. Review of Resident 96's clinical record acute hospital transfer documents indicated Resident 96 had no documented history of mental illness or psychosis. The documents further indicated quetiapine 25 mg at bedtime had been initiated for an unspecified indication while Resident 96 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-05 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and facility document review, one of 41 sampled residents (Resident 96) failed to be free of unnecessary psychotropic (drug prescribed to affect the mind, emotions or behavior) medications when Resident 96 was receiving quetiapine (antipsychotic, a type of psychotropic medication indicated for psychosis) for an inadequate indication, with the potential for antipsychotic adverse effects such as sedation, falls and abnormal involuntary movements. Findings: Clinical record review indicated Resident 96 was an [AGE] year-old admitted to the facility from the acute care hospital in mid-March 2019. Resident 96's admission diagnoses included abdominal wound infection (after gall bladder removal); abdominal and back pain. Review of Resident 96's clinical record acute hospital transfer documents indicated Resident 96 had no documented history of mental illness or psychosis. The documents further indicated quetiapine 25 mg (milligrams-unit of weight) at bedtime had been initiated for an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to LINKS HEALTHCARE GROUP — 32 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 1 of 5 | 2.7 | -1.7 vs chain |
| Staffing | 2 of 5 | 2.7 | -0.7 vs chain |
| Quality measures | 5 of 5 | 4.1 | +0.9 vs chain |
The other 31 homes this chain runs (chain average 2.9★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| LINKS HEALTHCARE GROUP LLC | Organization | DIRECT OWNERSHIP INTEREST; 5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 09/01/2017 |
| RODRIGUEZ, CURTIS | Individual | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | — | since 07/24/2017 |
| TILFORD, TOBY | Individual | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | — | since 07/24/2017 |
| AMERICAN RIVER HOLDCO LLC | Organization | 5% OR GREATER SECURITY INTEREST; ADP OF THE SNF | — | since 09/01/2017 |
| FORBRIGHT BANK | Organization | 5% OR GREATER SECURITY INTEREST | — | since 09/01/2017 |
| CLAWSON, SCOTT | Individual | GENERAL PARTNERSHIP INTEREST | — | since 09/01/2017 |
| EARL, STEVEN | Individual | GENERAL PARTNERSHIP INTEREST | — | since 09/01/2017 |
| SANOFSKY, JACK | Individual | GENERAL PARTNERSHIP INTEREST | — | since 09/01/2017 |
| EIDE BAILLY LLP | Organization | ADP OF THE SNF | — | since 09/01/2017 |
| LINKS SUPPORT SERVICES, LLC | Organization | ADP OF THE SNF | — | since 09/01/2017 |
| ANDERSON, CHAD | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| BEARDSLEY, MARY | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| BERNHOLZ, VICTORIA | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| CARTER, MELISSA | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| DEGUZMAN, MYRNA | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| FROJELIN, ANTONETTE | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| KHAN, ABDUL | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| PALMER, ALEXANDER | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| RAMIREZ, SHARON | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| SAMBO, EMERLINDO | Individual | ADP OF THE SNF | — | since 09/01/2017 |
| SUBIA, ELLEN | Individual | ADP OF THE SNF | — | since 09/01/2017 |
CMS files one row per role, so the 27 rows in the source record cover these 21 parties — each is shown once here with every role it holds. Nothing is omitted.
5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $924K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555307. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.