Complete Care At Fox Hill
1253 Hartford Tpke, Vernon, CT 06066 · For profit - Limited Liability company · 120 certified beds · (860) 875-0771 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent May 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $16,801 in federal fines (most recent 2024-02-29)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 24.5% | 18.0% | 15.4% | worse |
| Long-stay residents who lose too much weight | 5.1% | 6.5% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 1.4% | 0.7% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.3% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 57.7% | 22.3% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.7% | 3.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 30.7% | 16.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 19.3% | 17.6% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 97.8% | 93.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.8% | 4.0% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 25.0% | 24.7% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 8.5% | 17.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 60.0% | 69.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 22.1% | 24.3% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 11.9% | 10.7% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 0.95 | 2.06 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.55 | 1.46 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
56.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 132 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 64.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 89 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.37 therapist hours per resident per day in 2026Q1 — more than 64% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 32% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 56.3%CMS range 45.5–63.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 13.3%CMS range 10.0–17.0 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 64.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 53.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 51.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.9%CMS range 3.5–9.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.98 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 109.8 residents a day — about 92% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.49 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.47 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.90 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.19 hrs/resident/day on weekends vs 3.62 on weekdays — 12% thinner on weekends. RN hours go from 0.54 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 37% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
40 citations, most serious first. The 11 most serious are shown; the remaining 29 are one tap away and print in full.
- Immediate jeopardy · J2024-02-29 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of one (1)residents reviewed for Cardiopulmonary Resuscitation (CPR), (Resident #1), the facility failed to provide continuous (CPR) once initiated for a resident who was found pulseless and not breathing, and had a full code status (a full code identifies that all resuscitative efforts will be provided) resulting in a finding of Immediate Jeopardy. The findings include: Resident #1 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD) with acute exacerbation, acute respiratory failure and was dependent on supplemental oxygen. The nursing admission assessment dated [DATE] at 6:44 PM identified Resident #1 was alert and oriented to person, place, and time, had a regular respiratory rate, had clear lung sounds, with an oxygen saturation of 93% on two (2) liters of oxygen via nasal cannula (normal range 95% - 100%), and had stable vital signs. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-03 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations of dining and interviews, the facility failed to ensure that substitutions made during the noon meal were posted on the daily menu prior to mealtime. The findings include: An observation and interview with the Regional Dietary Manager on 2/24/2025 at 12:10 PM indicated the kitchen was out of peas and they were substituting cabbage and spinach because their delivery was not received the day prior due to the snowstorm. Outside the main dining room, the daily meal list was posted but the substitutions had not been added to the menu. The Regional Dietary Manager indicated when the residents were served in the dining room they would be notified of the change. Observation of the main dining room meal identified no staff communicating to the residents the substitutions made for the noon meal. During the observation of the breakfast steam table service on 2/25/2026 at 8:25 AM noted each resident's diet type was called out to the cook and plated, no gravy was served as indicated on the menu which included biscuits and gravy, also noted corn bread being served that was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-03 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, facility policies and staff interviews for 1 of 4 sampled residents (Resident #53), the facility failed to ensure the resident was assessed for self-administration of medications prior to allowing the resident to self-administer medication independently. The findings include:Resident #53's diagnoses included schizoaffective disorder, bipolar type; chronic obstructive pulmonary disease; type II diabetes mellitus; lumbar intervertebral disc degeneration; anxiety disorder; major depressive disorder; lumbar intervertebral disc disorders with radiculopathy; syncope and collapse; low back pain; and incontinence.A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #53 was cognitively intact, mobilized in a wheelchair, and independent with activities of daily living, including hygiene, eating, and transfers.During observation of medication administration on 2/24/26 at 9:22 A with Licensed Practical Nurse (LPN #3) identified LPN # 3 administered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-03 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, review of facility policy and staff interviews for 1 of 4 sampled residents (Resident # 141) reviewed for abuse, the facility failed to report an allegation of verbal abuse yelling to the state agency within 2 hours. The findings include:Resident # 141's diagnoses included ovarian cancer, lymph edema, congestive heart failure (CHF), encephalopathy (altered mental state), cirrhosis of the liver, depression, anxiety disorder, cognitive communication deficit, anemia, diabetes mellitus type 2 and dysphagia.The admission Minimum Data Set (MDS) assessment dated [DATE] identified the resident was moderately cognitively impaired and identified the resident required assistance with Activities of Daily Living (ADL).The ADL care plan dated 12/23/25 identified an intervention to have two staff members assist with transfer from bed to chair.A review of the Grievance Form dated 12/29/25 identified Person #3 complained that during transferring Resident # 141 to bed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-03 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy and interviews for 1 of 3 residents reviewed for reviewed for Preadmission Screening and Resident Review (PASARR) for (Resident # 85), facility failed to ensure a resident with a newly identified mental health diagnosis was refer to the appropriate state-designated authority for Level II PASARR evaluation and determination per facility policy. The findings include: Resident #85's diagnoses included psychotic disorder with delusions due to a known physiological condition, anxiety disorder, and chronic obstructive pulmonary disease.On 8/25/25, Resident #85's medical record indicated a new diagnosis of psychotic disorder with delusions due to a known physiological conditionThe care plan dated 12/1/25 identified Resident #85 uses antipsychotic medication related to diagnoses of anxiety and psychotic disorder. Interventions included, in part, administering psychotropic medications as ordered by the physician and monitoring for side effects and effectiveness…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-03 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy and interviews for 2 of 3 residents reviewed for PASARR for (Residents # 8 and # 79), the facility failed to ensure a referral for a level 1 and/ or 2 evaluations. The findings included: 1.Resident #8's diagnoses include bipolar disorder, unspecified; anxiety; and depression.The admission Minimum Data Set (MDS) assessment dated [DATE] identified Resident #8 as cognitively intact, requires setup assistance for eating, and is dependent for toilet hygiene and bed mobility. The MDS also noted in Section 1510 (Level II PASRR conditions) that a serious mental illness was identified; however, the section was not completed.The care plan dated [DATE] indicated Resident #8 has mood problems related to bipolar disorder, depression, and anxiety. Interventions include, in part, consulting with psychiatry for medication evaluation, non pharmacological interventions, and ongoing treatment as needed. Interventions also include monitoring, recording, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-03 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, review of facility policy for 1 of 1 resident (Resident # 119) reviewed for bowel and bladder, the facility failed to ensure a resident's bowel regimen was followed as ordered. The findings include: Resident #119 was admitted on [DATE] with diagnoses that included muscle weakness and cognitive communication deficit. A physician's orders dated 2/7/2026 directed the following: Administer 30 milliliters (mL) of milk of magnesia suspension (a medication for constipation) 400 milligrams (mg)/5mL every 24 hours as needed for constipation if the resident had no bowel movement in 3 days; administer 17 grams (g) of Miralax powder (a medication for constipation) every 24 hours as needed for constipation if the resident had no bowel movement in 72 hours; and administer a dulcolax suppository (a medication for constipation) 10mg every 24 hours as needed if no result was obtained from milk of magnesia or Miralax by the next shift. The admission MDS assessment dated [DATE] identified Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-03 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview for 1 of 3 residents reviewed for nutrition (Resident # 125) review for nutrition, the facility failed to ensure the resident was re-weighed when there was a change in the resident's weight per facility practice. The findings include: Resident # 125 diagnoses included hypertension, depression and dysphagia.A review of the resident's weight record identified a weight of 113 pounds on 12/21/25 and on 12/23/25 weigh 118 pounds (indicating a weight gain of 2 pounds in 2 days.The physician's orders dated 12/24/25 directed to weigh every shift weekly time 4 and then every day for one month.However, further review of Resident # 125 weight record on 3/2/26 identified on 1/8/26 a weight of 112 pounds (reweigh 15 days later).Record review and interview with RN #2 on 3/2/26 at 12:45 PM identified the facility practice is to conduct a reweigh for 3 pounds or more and indicated that the weight on 12/23/25 may be a mistake. RN #2 further indicated the dietician reviews residents' weights and will send a notice for a reweight. However, she could…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-03 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record reviews facility policy the facility failed to ensure staff stored clean linen in a sanitary manner, maintained specimen refrigerators with thermometers and temperature monitoring and for 1of 1 resident on contact precautions (Resident # 25), the facility failed to ensure a room of a resident on contact precautions was set up with appropriate equipment. The findings included: 1. An observation on 2/25/2026 at 5:30 AM identified the front flap of the linen cart on the south wing to be open revealing clean linen and with the linen was a Monster beverage with a plastic cup covering the opening and a closed personal water bottle. An Interview with the charge nurse (LPN #2) indicated the Nurse Aide (NA #1) was not available due to taking care of a resident at that time and stated s/he was pretty sure the beverages should not have been inside the clean linen cart while removing both beverages. An attempt to interview NA #1was unsuccessful. 2. An observation on 2/25/2026 at 5:46…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-03 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews for 1 of 2 residents reviewed for environment (Resident #14), the facility failed to ensure a resident's bathroom call bell was functioning properly and failed to implement an appropriate alternative method of calling. The findings include: Resident #14 was admitted on [DATE] with diagnoses that included left knee replacement and muscle weakness. A nursing admission assessment dated [DATE] identified Resident #14 was oriented to person, place, and time and was totally dependent for transfers and toilet use. Additionally, the admission assessment indicated Resident #14 was continent of bowel and bladder. On 2/24/2026 at 10:55 AM, an interview with Resident #14 indicated the emergency call cord in the bathroom did not work. Resident #14 indicated staff was aware shortly after her/his admission and indicated when staff came to evaluate emergency call cord, they indicated the problem was with the wiring. Resident #14 indicated that sometimes staff have stayed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-26 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for grievances, the facility failed to initiate a grievance timely. The findings include:Resident #2's diagnoses included chronic obstructive pulmonary disease, heart failure, pneumonia, obstructive sleep apnea, irritable bowel syndrome with constipation, and diarrhea. The admission Minimum Data Set (MDS) assessment dated [DATE] identified that Resident #2 had a Brief Interview for Mental Status (BIMS) score of 15 out of fifteen, indicative of no cognitive impairment and was dependent with toileting, transfers and ambulation, and was occasionally incontinent of urine and frequently incontinent of bowel. The Resident Care Plan (RCP) dated 7/24/2025 identified a decreased ability to perform ADLs. transfers, locomotion, and toileting. Interventions directed to assist with ADLS and toileting, and to provide toileting and incontinent care as needed. The nursing note…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 29 citations
- Potential for harm · Ecited before2025-04-29 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for three (3) of six (6) residents (Resident #2, #3 and #4) reviewed for oxygen, the facility failed to ensure the residents' care plan included oxygen use per facility policy. The findings include: 1. Resident #2 was admitted to the facility with diagnoses that included acute respiratory failure and diastolic heart failure. The nursing admissions assessment dated [DATE] identified Resident #2 had oxygen at 1 liter per minute via nasal cannula. A physician's order dated 4/29/23 directed oxygen via nasal cannula 1 to 4 liters to maintain an oxygen saturation greater than ninety (90) percent. The Resident Care Plan (RCP) dated 4/29/23 identified Resident #2 had an ADL self-care performance deficit related to activity intolerance, fatigue and limited mobility. Interventions included to provide Resident #2 with limited assist of one staff for bed mobility and staff assistance with personal hygiene and oral…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-29 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of two (2) residents (Resident #2) reviewed for facility discharge, the facility failed to provide a medically necessary walker for a resident upon discharge. The findings include: Resident #2 was admitted to the facility with diagnoses that included acute respiratory failure and congestive heart failure. The care plan dated 4/29/23 identified Resident #2 had the potential for discharge. Interventions included to evaluate discharge planning needs taking into consideration care plans, resident/patient goals, cognitive skills, functional mobility and need for assistive devices. The occupational therapy discharge summary for dates of service 5/1/23 - 5/12/23 identified Resident #2 demonstrated an increase in active tolerance and balance using the walker for mobility. The physical therapy discharge summary for dates of service 5/1/23 - 5/12/23 identified the discharge recommendations were for an assistive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-04 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for hospitalizations, the facility failed to ensure the resident, who was admitted with multiple cardiac diagnoses and an internal cardiac defibrillator (a battery powered device that corrects irregular heart rhythms), followed up with cardiology per hospital discharge paperwork and physician's order. The findings include: Resident #1's diagnoses included ventricular tachycardia (an abnormal heart rhythm that causes the heart to beat too fast in the lower chambers to pump well and the body doesn't receive enough oxygenated blood), congestive heart failure (heart doesn't pump blood adequately to the body), hypertensive heart disease with heart failure (high blood pressure that damages the heart muscle over time leading to the inability of the heart to pump blood to the body effectively) and presence of an automatic implantable cardiac defibrillator. The admission Minimum Data Set (MDS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-22 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, review of facility documentation, and interviews for 2 of 5 residents (Resident #27 and 83) reviewed for dining, the facility failed to ensure a dignified dining experience when breakfast was served and utensils were not provided to residents for 35 minutes, and for 3 of 5 residents (Resident #54, 63, and 67) reviewed for dining, the facility failed to ensure a dignified dining as the necessary assistance for residents who were dependent for eating was not provided, and for 1 of 2 residents (Resident #22) reviewed for urinary devices, the facility failed to ensure the urinary device had a privacy cover for dignity. The findings include: 1. Resident #27 was admitted to the facility in November 2023, with diagnoses which included dementia with agitation, dysphagia, diabetes, dysarthria and anarthria, and traumatic brain injury. The care plan dated 2/15/24 identified Resident #27 has an ADL self-care performance deficit related to activity intolerance, dementia,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-22 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the clinical record, facility documentation, facility policy, and interviews, the facility failed to ensure sufficient nurse staffing levels to care for residents' needs. The findings include: Interview with Resident #14 on 5/19/24 at 9:00 AM indicated that his/her shower day was scheduled for Tuesdays. On Tuesday 5/14/24 he/she was out of the facility for an appointment and upon return the staff informed him/her that a shower would have to be given on Wednesday, instead. Resident #14 identified that on Wednesday the nurse indicated that his/her shower was scheduled for Tuesday, and a shower would not be given on Wednesday. Interview with NA # 3 on 5/21/24 at 8:40 AM indicated that on 5/14/24 she was assigned to Resident #14 but did not give Resident #14 a shower due to short staffing. NA #3 further indicated that she was the only nursing assistant on that unit, so she did not have time to give showers. Interview with NA #7 on 5/21/24 at 11:57 AM identified that staffing at the facility has been terrible, especially on the weekends. NA #7 further identified that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-22 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, facility policy, and interviews, the facility failed to ensure dietary staff were wearing beard restraints, opened food and beverage items in the refrigerator were dated, the kitchen refrigerators were free of employee's personal beverages, and frozen food items were properly sealed. The findings include: 1.During an initial tour of the facility kitchen on 5/19/24 from 6:58 AM through 7:40 AM with cook #1, the following were identified: a. Observation of dietary aide #2 and cook #1 identified that they were without the benefit of a beard restraint while prepping for breakfast service. Interview with dietary aide #2 identified that he usually wears a beard restraint; today he was unable to obtain a beard restraint because they were stored in the food service manager's office and the office door was locked. Dietary Aide #2 indicated that he would not have access to a beard restraint until the manager arrived. Interview with cook #1 identified that this was his first day at the facility, as he was covering for the facility's full-time morning cook. [NAME] #1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-22 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, facility documentation, facility policy, and interviews, the facility failed to ensure ongoing surveillance of staff/resident COVID-19 testing was maintained, failed to ensure a nurse aide performed hand hygiene after exiting the room of a resident on contact precautions, and failed to ensure the resident-care equipment was sanitized upon leaving the room of a resident on contact precautions. The findings include: 1.A request was made on 5/20/24 to the facility to provide documentation identifying surveillance of staff and resident COVID-19 testing. Interview with the Infection Control Nurse (RN) #2 on 5/20/24 at 10:00 AM identified that the COVID-19 staff and resident testing logs were last updated in September 2023, but she would update the logs with information from the current outbreak, which began on 5/12/24. RN #2 indicated that prior to this outbreak, there had been no recent reports of staff having Covid-like symptoms and therefore no staff testing had been completed, except for one nursing staff member who reported a positive COVID test, earlier in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-22 · tag F0887 — patternEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the clinical record, facility documentation, facility policy, and interviews the facility failed to ensure 3 of 5 residents (#75, 79, and #88) were provided with education and consented to receive the COVID-19 vaccine and failed to ensure 2 of 5 residents (Resident # 62 and 80) were provided education about the COVID-19 vaccination and consented or refused to receive the COVID-19 vaccine. The findings include: 1.Resident #75's immunization record identified the COVID-19 vaccine additional dose/booster was last administered on 1/5/24. Resident #75's clinical record failed to show that he/she was provided with education on the COVID-19 vaccine or provided consent. 2.Resident #79's immunization record identified the COVID-19 vaccine additional dose/booster was last administered on 1/5/24. Review of Resident #79's clinical record failed to show that he/she was provided with education on the COVID-19 vaccine or provided consent. 3. Resident #88's immunization record identified the COVID-19 vaccine additional dose/booster was last administered on 1/5/24. Resident #88's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents (Resident #100 and #160) reviewed for notify of change, the facility failed to notify the resident representative of the new physician orders and changes in condition for (Resident #100) and the facility failed to ensure the resident representative was notified of a change in skin condition, new antibiotic/diuretic medication orders, and blood work in a timely manner for (Resident #160). The findings include: 1. Resident #100 was admitted to the facility on [DATE] with diagnoses that included dementia and hypertension. The admission MDS assessment dated [DATE] identified Resident #100 had severely impaired cognition, was always incontinent of bowel and bladder and required total assistance with eating, toileting, bathing, dressing, and personal hygiene. Additionally, Resident #100 was at risk of developing a pressure ulcer. There were no pressure ulcers on admission. Furthermore, skin treatment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, review of facility documentation, and interviews for 1 of 4 residents (Resident # 7) reviewed for abuse, the facility failed to ensure the resident was free from abuse. The findings include. Resident #7 was admitted to the facility on [DATE] with diagnoses that included dementia with behavioral disturbance, delusional disorders, and muscle weakness. The quarterly MDS assessment dated [DATE] identified Resident #7 had moderately impaired cognition, was frequently incontinent of bowel and bladder and required extensive assistance with turning from side to side and positioning. The MDS failed to identify any behaviors exhibited for Resident #7. The care plan dated June 2022 identified a concern with ADL assistance related to cellulitis, chronic respiratory failure, chronic obstructive pulmonary disease (COPD), and pressure ulcer left hip, osteomyelitis left thigh, and cognitive loss. Interventions included to provide assistance of 1 for toileting in bed, and an assist of 1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 4 residents (Resident # 7 and Resident #24) reviewed for abuse, the facility failed to implement their policy when investigating an allegation of abuse and an injury of unknown origin. The findings include. 1. Resident #7 was admitted to the facility on [DATE] with diagnoses that included dementia with behavioral disturbance, delusional disorders, and muscle weakness. The quarterly MDS assessment dated [DATE] identified Resident #7 had moderately impaired cognition, was frequently incontinent of bowel and bladder and required extensive assistance with turning from side to side and positioning of body. The care plan dated June 2022 identified a concern with ADL assistance related to cellulitis, chronic respiratory failure, chronic obstructive pulmonary disease (COPD), and pressure ulcer left hip, osteomyelitis left thigh, and cognitive loss. Interventions included to provide assistance of 1 for toileting in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-22 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 3 of 4 residents (Resident # 7, Resident #24, Resident #25) reviewed for abuse, the facility failed to report an allegation of abuse, failed to report an injury of unknown origin, and a fall from a mechanical lift to the state agency in a timely manner. The findings include. 1. Resident #7 was admitted to the facility on [DATE] with diagnoses that included dementia with behavioral disturbance, delusional disorders, and muscle weakness. The quarterly MDS assessment dated [DATE] identified Resident #7 had moderately impaired cognition, was frequently incontinent of bowel and bladder and required extensive assistance with turning from side to side and positioning of body. The care plan dated June 2022 identified a concern with ADL assistance related to cellulitis, chronic respiratory failure, chronic obstructive pulmonary disease (COPD), and pressure ulcer left hip, osteomyelitis left thigh, and cognitive loss.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 4 residents (Resident # 7) reviewed for abuse, the facility failed to investigate an allegation of abuse in a timely manner and 1 of 3 residents (Resident #100) reviewed for pressure ulcer, the facility failed to conduct an investigation for an injury of unknown origin. The findings include. 1. Resident #7 was admitted to the facility on [DATE] with diagnoses that included dementia with behavioral disturbance, delusional disorders, and muscle weakness. The quarterly MDS assessment dated [DATE] identified Resident #7 had moderately impaired cognition, was frequently incontinent of bowel and bladder and required extensive assistance with turning from side to side and positioning of body. The care plan dated 6/6/22 identified a concern with ADL assistance related to cellulitis, chronic respiratory failure, chronic obstructive pulmonary disease (COPD), and pressure ulcer left hip, osteomyelitis left thigh, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-22 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation review and interviews for 1 of 5 residents (Resident #89) reviewed for Preadmission Screening and Resident Reviews (PASRR), the facility failed to ensure a resident with an intellectual disability had a Level of Care rescreen or PASRR level II, completed timely. The findings include: Resident #89 was admitted to the facility on [DATE] with a diagnosis that included unspecified lack of expected normal physiological development in childhood. The admission MDS assessment dated [DATE] identified Resident #89 had moderately impaired cognition, had been evaluated by Level II PASRR, and was determined to have a Level II PASRR condition of mental retardation. The care plan dated 1/18/24 identified Resident #89 met PASRR II Level of determination secondary to a diagnosis of intellectual disability. Interventions included coordinating and/or informing the appropriate agency to conduct the PASRR evaluation and obtain results if it is learned that the PASRR was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #210) reviewed for respiratory care, the facility failed to ensure a baseline care plan reflected the use of oxygen. The findings include: Resident #210 was admitted to the facility on [DATE] with diagnoses that included pneumonia, acute respiratory failure, asthma exacerbation, and sepsis. The Hospital Discharge summary dated [DATE] identified Resident #210 had a diagnosis of pleural effusion, asthma exacerbation, and acute hypoxic respiratory failure. Resident #210 will continue to use supplemental oxygen and wean as tolerated as resident continues to improve. The admission Nursing assessment dated [DATE] identified Resident #210 was admitted from the hospital on oxygen at 2 liters per minute via nasal cannula. The admission MDS assessment dated [DATE] identified Resident #210 had intact cognition and requires total assistance with toileting and dressing, and moderate assistance with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-22 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, and facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #22) reviewed for accidents, the facility failed to ensure a comprehensive care plan was developed and implemented for a resident who experienced multiple falls. The findings include: Resident #22 was admitted to the facility on [DATE] with diagnoses that included urinary retention, obstructive uropathy, benign prostatic hyperplasia, and depression. The admission MDS assessment dated [DATE] identified Resident #22 had moderately impaired cognition, requires maximum assistance with toileting, bathing, showering, dressing upper and lower body, and personal hygiene. Resident #22 had no falls prior to admission in the last 6 months. Resident #22 had 1 fall with no injury since admission. The care plan dated 3/27/24 identified resident was at risk for falls Interventions included to offer toileting after lunch, encourage resident to use call light, and provide verbal cues to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents and (Resident #14 and Resident #160) reviewed for activities of daily living, the facility failed to provide weekly showers. The findings include: 1. Resident #14 was admitted to the facility on [DATE] with diagnoses that included right ankle fracture and diabetes. The admission MDS assessment dated [DATE] identified Resident #14 had intact cognition and requires moderate assistance with bathing, showering, and dressing. The April 2024 care plan identified activities of daily living. Interventions included providing extensive assistance with bathing. Additionally, it was important for Resident #14 to have showers per his/her preference. The Unit Shower Assignment Sheet (not dated) identified Resident #14 was to be offered showers on Tuesdays 3:00 PM -11:00 PM shift. The nurses note written by LPN #3 on 5/15/2024 at 11:31 PM indicated that Resident #14 had missed shower date on 5/14/24. Interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 3 residents (Resident #22) reviewed for reviewed for accidents, the facility failed to ensure neurological assessments after falls were completed per facility policy and 1 of 3 resident's reviewed for pressure ulcers, (Resident #100) the facility failed to perform and RN assessment following the discovery of a new bruise. The findings include: 1. Resident #22 was admitted on [DATE] with diagnoses that included urinary retention, obstructive uropathy, benign prostatic hyperplasia, and depression. A physician order dated 3/11/24 indicated Resident #22 was to wear non-skid footwear for safety. The admission MDS assessment dated [DATE] identified Resident #22 had moderately impaired cognition, requires maximum assistance with toileting, bathing, showering, dressing upper and lower body, and personal hygiene. Resident #22 had no falls prior to admission in the last 6 months. Resident #22 had 1 fall with no injury…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 3 residents (Resident #95 and #100) reviewed for pressure ulcer, the facility failed ensure the air mattress settings were per the manufacturer recommendations and failed to have a treatment in place for a new facility acquired pressure ulcer. The findings include: 1. Resident #95 was admitted to the facility on [DATE] with diagnoses that included peripheral vascular disease, adult failure to thrive, and osteoporosis. A physician's order dated 4/3/24 directed to apply air mattress to bed, assess function, and integrity every shift. The admission MDS assessment dated [DATE] identified Resident #95 had intact cognition, was always incontinent of bowel and bladder and required total assistance with toileting, shower/bath, dressing, and personal hygiene. Additionally, Resident #95 had a stage 3 pressure ulcer to the sacrum. The care plan dated 4/16/24 identified Resident #95 as at risk for skin breakdown related…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #210) reviewed for respiratory care, the facility failed to ensure there was a physician order for administration of oxygen and the oxygen tubing and humidifier canister were not labeled and dated when changed. The findings include: Hospital Discharge summary dated [DATE] identified Resident #210 had a diagnosis of pleural effusion, asthma exacerbation, and acute hypoxic respiratory failure. Resident #210 will continue to use supplemental oxygen and wean as tolerated as resident continues to improve. Resident #210 was admitted to the facility on [DATE] with diagnoses that included pneumonia, acute respiratory failure, asthma exacerbation, and sepsis. The admission Nursing assessment dated [DATE] identified Resident #210 was admitted from the hospital on oxygen at 2 liters per minute via nasal cannula. Review of the physician's order dated 5/9/24 until 5/20/24 did not reflect Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 1 resident (Resident #212) reviewed for pain management, facility failed to ensure the pain management medication was available to meet residents preference and provided in a timely manner. The findings include: Resident #212 was admitted to the facility on [DATE] with diagnoses that included right femur fracture, right hip cemented hemiarthroplasty. hypertension, and pain management. The hospital Discharge summary dated [DATE] identified Resident #212 was receiving Naproxen 500 mg twice a day last dose given 5/17/24 at 2:41 PM. The nursing admission assessment completed by RN #5 dated 5/17/24 at 9:42 PM identified Resident #212 as alert and oriented to person, place, time, and situation. RN #5 noted Resident #212 was receiving scheduled pain medications, and prn (as needed) pain medications, and non-medication interventions for pain. RN #5 noted Resident stated pain was almost always constant, occasionally…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-22 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #14) reviewed for unnecessary medications, the facility failed to ensure a pharmacy medication review was addressed in a timely manner. The findings include: Resident #14 was admitted to the facility on [DATE] with diagnoses that included right ankle fracture and diabetes. A physician's order dated 4/14/24 directed to inject Humalog insulin 100 units per 1 ml per sliding scale if blood sugar was 150-200 give 2 units, 201-250 give 4 units, 251-300 give 6 units, 301-350 give 8 units, 351 or greater give 10 units and notify the physician or APRN. If blood sugar is less than 70 notify physician. The care plan dated 4/16/24 does not reflect Resident #14 was diabetic and receiving insulin. The admission MDS assessment dated [DATE] identified Resident #14 had intact cognition and requires a high risk drug insulin. A pharmacy progress note dated 5/4/2024 at 9:50 AM identified there was a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-26 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, facility policy, and interviews for one (1) of three (3) residents, (Resident #1), reviewed for activities of daily living, the facility failed to ensure showers were documented. The findings include: Resident #1's diagnoses included chronic kidney disease, chronic obstructive pulmonary disease, diabetes, and depression. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified that Resident #1 had a Brief Interview for Mental Status (BIMS) score of twelve out of fifteen, indicative of moderate cognitive impairment and required partial/moderate assistance with ADL care. The Resident Care Plan (RCP) dated 2/14/24 identified risk of distressed/fluctuating mood symptoms related to depressive disorder as evidenced by refusal of care and/or showers. Interventions directed re-approach resident after refusal of care or changing of clothing. Review of the documentation survey report for February, March and through April 25, 2024 indicated that the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record reviews, review of facility documentation, review of facility policies and interviews for ten sampled residents (Residents #1, #2, #3, #4, #5, #6, #7, #8. #9, and #10) who received a narcotic medication for pain, the facility failed to prevent the misappropriation of the residents' controlled narcotic medications by a licensed nurse. The findings include: 1. Resident #1's diagnoses included cerebral palsy, hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, chronic pain, and muscle weakness. The Resident Care Plan (RCP) dated 6/8/23 identified chronic pain. Interventions directed to administer pain medications per order and notify the physician if the goal was not met with the medication regime. A physician's order dated 10/10/23 directed Oxycodone HCL 5 milligrams (mg) take two (2) tablets by mouth every four (4) hours as needed for severe pain and Oxycodone HCL 5 mg take one (1) tablet every four (4) hours as needed for mild to moderate pain with a discontinuation date of 11/17/23. A physician's order dated 11/17/23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-11-19 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review and interviews for one resident (Resident #85) reviewed for advanced directives, the facility failed to ensure the resident was provided an opportunity to formulate advance directive timely. The findings include: Resident #85 was admitted on [DATE] with diagnoses that included adult failure to thrive, chronic kidney disease, coagulation defect, chronic atrial fibrillation, hypothyroidism, dysphagia and hypertension. Review of the physician's orders dated [DATE] failed to identify an order for Resident's #85's code status. Review of the clinical record identified Resident #85 was responsible for him/herself, and had an emergency contact (Person #1) listed in the record. Review failed to identify the record included a living will and failed to identify that a discussion was held with Resident #85 or his/her emergency contact (Person #1) regarding Advanced Directives and code status. The admission Minimum Data Set (MDS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-11-19 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, facility documentation review, and interviews for dietary review, the facility failed to ensure food preparation areas were maintained in a clean manner and freezers were free of ice build-up. The findings include: Observations and interview during a tour of the kitchen with the Food Service Director (FSD) on 11/3/2021 at 10:28 AM the following was identified: 1. Debris, cups, lids and utensils were observed on the floor under the food prep table in the center of the kitchen, that was currently in use by dietary staff for food preparation. 2. A thick layer of ice buildup was noted on the upper aspect of the door frame of the two-door freezer currently in use with food stored inside. 3. A floor fan in dishwasher area (not in use) was observed plugged in and was coated with a thick layer of dust, grease and hair adhered to the fan blades, fan cover and the attached stand. This fan was also noted to be pointed directly at the drying area where cleane flatware and utensils were kept. Interview with FSD on 11/3/2021 at 10:30 AM identified the floors in the kitchen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-11-19 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY On 11/03/21 during document review, the surveyors were not provided with documentation from the facility, to show that the facility's water management committee annual sign off and review of the water management book had been conducted along with documented meetings of the facility Water Management Committee. Based on observations, facility policy review, and interviews for infection control review, the facility failed to ensure staff used Personal Protective Equipment (PPE) in accordance with accepted guidelines for residents on precautions. The findings include: Resident #201 was admitted on [DATE]. Physician orders date 10/30/2021 directed a 10-day observation for COVID-19. Resident #151 was admitted on [DATE]. Physician orders date 11/6/2021 directed a 10-day observation for COVID-19. Observations of the admission Observation Unit identified some rooms had isolation precautions signs posted at the door to alert staff/visitors to wear PPE, and some rooms had no signs posted. Observations of the admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2026-03-03 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, review of the clinical record, facility documentation, facility policy and interviews for residents reviewed for food, the facility failed to provide a palatable lunch. The findings include: 1. During initial pool interviews on 2/24/26 Residents #8, # 50, # 51, 70, 75, 75, 83, 89, 91, 108 and # 123 identified concerns with the taste of the food and/ or temperature with a particular focus on the lunch.A food test tray was conducted on 2/26/26 at 12:43 PM of the noon meal. The meal consisted of 1 Italian sausage, sauteed spinach with garlic and parmesan noodles, dinner roll, peach and coffee/ or tea. The alternative was grilled cheese sandwich, sliced carrots and oven roasted potatoes.Observation of the pasta with identified the meal lacking flavor, pasta was bland and spinach was soggy and the potatoes were hard in the middle.Interview with Food Director on 3/2/26 at 1:58 PM indicated that the kitchen staff were unable to put seasoning on the meal because they need to accommodate all residents. She further indicated residents have made suggestions in the food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2026-03-03 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, policy review and staff interviews, for 3 of 5 residents reviewed for immunizations (Residents #12, # 17, and # 57), the facility failed to ensure the residents' clinical records included documentation that the resident or representative was provided education related to the influenza vaccine. The findings included:1.Resident #12's diagnosis includes Multiple Sclerosis. An influenza immunization informed consent form dated 10/11/2024 identified Resident #12 consented to receive the influenza vaccine annually. The quarterly MDS assessment dated [DATE] indicated Resident #12 was cognitively intact. An immunization record with a date range of 10/1/2025 through 3/31/2026 identified on 10/23/2025, Resident #12 received an influenza vaccine to the right deltoid. Neither the immunization record nor the electronic medical record identified what education was provided to Resident #12 prior to being given the influenza vaccine for the 2025-2026 season. 2. Resident #17's diagnoses included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$16,801 in federal fines across 1 penalty.
- $16,801 — penalty dated 2024-02-29
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to COMPLETE CARE — 85 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.1 | -1.1 vs chain |
| Health inspection | 2 of 5 | 2.7 | -0.7 vs chain |
| Staffing | 2 of 5 | 2.3 | -0.3 vs chain |
| Quality measures | 4 of 5 | 4.4 | -0.4 vs chain |
The other 84 homes this chain runs (chain average 3.1★, per CMS)
Showing 40 of 84; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PC GEN CT OPCO HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 11/15/2022 |
| PC GEN CT OPCO TOPCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| PC GEN CT TOPCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| SMS 2021 TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 11/15/2022 |
| DES CAPITAL LLC | Organization | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | — | since 11/15/2022 |
| JRK INVESTMENTS LLC | Organization | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | — | since 11/15/2022 |
| KLUGMAN, JACOB | Individual | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | — | since 11/15/2022 |
| STEIN, SHALOM | Individual | INDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; TRUSTEE OF THE SNF | — | since 11/15/2022 |
| STERNBUCH, DANIEL | Individual | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | — | since 11/15/2022 |
| GALLAGHER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/15/2022 |
| HILLIARD, JEFF | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/15/2022 |
| HOCH, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/15/2022 |
| LAGANA, KRISTIN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/15/2022 |
| TETREAULT, MARNIE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/15/2022 |
| FOX HILL PROPCO LLC | Organization | ADP OF THE SNF | — | since 11/15/2022 |
| PEACE CAPITAL HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 11/15/2022 |
| CARY, DONNA | Individual | ADP OF THE SNF | — | since 11/15/2022 |
CMS files one row per role, so the 31 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted.
8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $996K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CT
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075183. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-03, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.