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Complete Care At Inglemoor, LLC

333 Grand Ave, Englewood, NJ 07631 · For profit - Limited Liability company · 62 certified beds · (201) 568-0900 Medicare & Medicaid certified

Call the home — (201) 568-0900 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0603) — cited Dec 2024Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0603), cited Dec 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
370 Grand Ave , Ste 102 · (201) 567-6505 · Call to confirm hours
Pharmacy
543 Grand Ave · (201) 568-9378 · Call to confirm hours
Grocery
410 S Dean St · (201) 871-7108 · Call to confirm hours
Park
437 Broad Ave · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.5%8.7%15.4%typical
Long-stay residents who lose too much weight13.7%4.6%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.6%0.9%better
Long-stay residents with a urinary tract infection0.5%0.8%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms6.2%12.1%6.5%typical
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.5%2.3%3.3%worse
Long-stay residents whose ability to walk worsened15.4%8.2%16.1%typical
Long-stay residents on antianxiety or hypnotic medication9.6%18.8%18.9%better
Long-stay residents given the seasonal flu vaccine93.9%97.2%95.3%typical
Long-stay residents with pressure ulcers5.9%5.4%4.7%worse
Long-stay residents with worsening bladder/bowel control22.3%15.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table17.8%12.7%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.6%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine32.8%80.1%79.4%worse
Short-stay residents rehospitalized after admission33.6%24.9%22.6%worse
Short-stay residents with an outpatient ER visit11.5%8.1%12.0%typical
Long-stay hospitalizations per 1,000 resident days3.542.071.67worse
Long-stay outpatient ER visits per 1,000 resident days0.521.111.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

43.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 62 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

43.9%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
54.3%U.S. median 56.6%
Met the expected recovery
0.27U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 54.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 35 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 39% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF43.9%CMS range 32.3–57.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 6.5–15.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge54.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge60.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge45.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting93.1%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.8%CMS range 3.2–12.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.301.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.64
RN hours/ resident / day
0.80
LPN hours/ resident / day
2.15
Aide hours/ resident / day
3.59
Total nurse hours/ resident / day
0.47
RN hoursweekends
38.5%
Total nursing turnover
44.4%
RN turnover

How full it usually is: this home is certified for 62 beds and averages 58.8 residents a day — about 95% occupied, or roughly 3 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.59 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.64 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.15 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.42 hrs/resident/day on weekends vs 3.67 on weekdays — 7% thinner on weekends. RN hours go from 0.71 to 0.47 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 38% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

16
deficiencies at the latest standard inspection (2025-03-13)
11
at the previous standard inspection (2023-01-26)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 10 most serious are shown; the remaining 29 are one tap away and print in full.

  • Potential for harm · D2025-11-07 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Complaint #402154 (187228) Based on interviews, review of the closed medical records, and pertinent facility documents, it was determined that the facility failed to notify the Physician and Resident's Representative (RR) of resident's change in condition and status. This deficient practice was identified for 1 of 3 sampled residents (Resident #1), and was evidenced by the following: A review of the closed medical record for Resident #1 revealed: A review of the admission Record (AR) or face sheet (an admission summary) reflected that Resident #1 was admitted to the facility with a diagnoses that included but were not limited to; type 2 diabetes mellitus without complications, unspecified psychosis not due to a substance or known physiological condition, unspecified severe protein-calorie malnutrition, dementia in other diseases classified elsewhere, unspecified severity with agitation, and need for assistance with personal care. Further review of the AR revealed that the resident had two RR, Emergency Contact #1 (EC #1) and Emergency Contact #2 (EC #2). A review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-07 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Complaint #NJ187551 (402155)Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to ensure a resident received care and services for weight monitoring consistent with a physician's order and professional standards of practice. This deficient practice was identified for 1 of 3 residents (Resident #1) reviewed for nutrition. This deficient practice was evidenced by the following:Reference: New Jersey Statutes, Annotated Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the state of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual or potential physical and emotional health problems, through such services as case finding, health teaching, health counseling and provision of care supportive to or restorative of life and wellbeing, and executing medical regimes as prescribed by a licensed or otherwise legally authorized physician or dentist. Reference: New Jersey Statutes, Annotated Title 45, Chapter 11.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-07 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined that the facility failed to maintain a complete record for 1 of 3 residents records reviewed (Residents #1). The deficient practice was evidenced by the following: A review of the closed medical record for Resident #1 revealed: A review of the admission record (AR) or face sheet (an admission summary) reflected that Resident #1 was admitted to the facility with a diagnoses that included but were not limited to; type 2 diabetes mellitus without complications, unspecified psychosis not due to a substance or known physiological condition, unspecified severe protein-calorie malnutrition, dementia in other diseases classified elsewhere, unspecified severity with agitation, and need for assistance with personal care. A review of the comprehensive Minimum Data Set (MDS), an assessment tool, with an assessment reference date (ARD) of 5/9/25, reflected a brief interview for mental status (BIMS) score of 1, which indicated that the resident's cognition was severely impaired. A review of the physician orders (PO) revealed: Date ordered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-13 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    REPEAT DEFICIENCY Based on observation, interview, and review of pertinent facility documents it was determined that the facility failed to maintain sanitation in a safe and consistent manner to prevent food borne illness. This deficient practice was evidenced by the following: On 3/7/25 at 9:35 AM, the surveyor, in the presence of the Food Service Director (FSD), observed the following during the initial kitchen tour: 1. The surveyor observed the main stove-back splash with heavy, dry, thick brown substances. The FSD stated, It's grease .we clean it every two weeks sometimes a bit more with degreaser. The surveyor observed the FSD attempt to wipe off the thick brown substance on the back splash with his fingers, but the brown substance only smeared further. 2. The surveyor observed the stand-up oven next to the main stove which had a dry, white colored substance splattered on the side of the stand-up oven. 3. On the inside of the stand-up oven, the surveyor observed thick, grease-like substances, black, brown in color, more evident at the back of the oven and around the fan. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and review of other pertinent facility provided documentation, the facility failed to; a.) clarify the physician orders for 2 of 18 residents, (Residents #6 and #159), b.) ensure as needed (PRN) medications were sequenced according to pain severity for 3 of 18 residents (Residents #6, #48, and #159), and c.) ensure that medications were available for 2 of 3 residents reviewed during medication pass observation, (Residents #15 and #21), according to the standard of clinical practice and facility policy. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-13 · tag F0711 — pattern
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and review of other facility documentation, the facility failed to ensure that the physician must include an evaluation of the resident's condition and total program of care, by signing orders that included medications and treatments, and a decision about the continued appropriateness of the resident's current medical regimen. The orders reflected that it was 982 days overdue for review. This deficient practice was identified for 1 of 18 residents, (Resident #159), reviewed for physician services. This deficient practice was evidenced by the following: On 3/7/25 at 10:47 AM, Surveyor #1 (S#1) observed Resident # 159 lying on bed with head of bed elevated approximately 45 degrees, eyes closed, with tube feeding (TF) formula of Glucerna 1.2 running via a pump at 50 ml/hr (milliliters/hour), with 159 ml fed, and remaining in the container was 500 ml. S#1 reviewed Resident #159's medical records and revealed: A review of the AR reflected that Resident #159 was admitted to the facility with medical diagnoses which included but not limited to; type 2 diabetes mellitus…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Complaint NJ #179968; NJ #181921 Based on interview, record review, and review of other pertinent documents, it was determined that the facility failed to maintain a complete, available, accurate, and readily accessible medical records. This deficient practice was identified for 5 of the 18 residents reviewed (Residents #3, #6, #24, #36, and #40). This deficient practice was evidenced by the following: 1. On 3/7/25 at 10:52 AM, Surveyor#1 (S#1) observed Resident #6 was seated in a wheelchair inside their room with Certified Nursing Aide #1 (CNA#1). S#1 also observed CNA#2 with hoyer lift machine and Staffing Coordinator came out of the resident's room. S#1 reviewed Resident #6's medical records and revealed: A review of the admission Record (AR, an admission summary) reflected that Resident #6 was admitted to the facility with medical diagnoses which included but not limited to; other Alzheimer's Disease, dysarthria (is a speech sound disorder resulting from neurological injury of the motor component of the motor-speech system) following unspecified cerebrovascular disease (stroke),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review it was determined that the facility failed to keep the call bell within reach for a resident who required assistance from staff and who was able to use a call bell. This deficient practice was identified for 1 of 17 residents reviewed, Resident #48, and evidenced by the following: On 3/10/25 at 9:22 AM, the surveyor observed Resident #48's door closed. The Certified Nursing Assistant (CNA) was inside the room providing morning hygiene (AM) care to the resident. On 3/10/25 at 9:50 AM, the surveyor entered the resident's room after the CNA was done with AM care. The surveyor observed the resident lying in their bed and the resident's call bell on the floor at the right side of the bed. The surveyor asked Resident #48 how they called for assistance. The resident stated, they would call the nurse by shouting out help! On 3/10/25 at 12:13 PM, the surveyor entered to the resident's room and observed that the call bell remained on the floor on the right side of the bed. The CNA was asked to accompany the surveyor to the resident's room.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of other facility documents, it was determined the facility failed to ensure accurate documentation and review of a resident's advance directives for 1 of 3 residents, (Resident #13) reviewed. This deficient practice was evidenced by the following: 1. On [DATE] at 12:09 PM, the surveyor reviewed the Electronic Medical Record (EMR) of Resident #13. According to the admission Record (admission summary) Resident #13 had diagnoses that included but were not limited to; respiratory failure, chronic obstructive pulmonary disease (a lung condition that blocks airflow and makes it difficult to breathe), and heart failure. A review of the comprehensive Minimum Data Set (MDS), an assessment tool used to facilitate the management of care, dated [DATE], reflected a Brief Interview Mental Status (BIMS) score of 13 out of 15, which indicated the resident was cognitively intact. A review of physician's order (PO) dated [DATE], indicated the resident's code status as Do…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Complaint NJ#161311 Based on observation, interview, record review and review of pertinent facility documents, it was determined that the facility failed to conduct a thorough investigation to address an allegation of abuse. This deficient practice was identified for 1 of 7 residents, Resident #310, reviewed for alleged abuse and was evidenced by the following: On 3/7/25 at 10:02 AM, during the entrance conference, the surveyor requested from the Licensed Nursing Home Administrator (LNHA), the Director of Nursing (DON), the regional LNHA, and the Regional [NAME] President of Clinical Services (RVPCS) for reportable event investigations from February 2023. On 3/10/25 at 9:00 AM, the surveyor requested from the LNHA for Facility Reportable Event (FRE) investigations from February 2023 for Resident #310. On 3/10/25 at 10:00 AM, the LNHA provided a FRE which included an AAS-45 (Reportable Event Record/Report) submitted to the NJDOH and an investigate summary and conclusion. A review of the provided FRE documentation dated 2/8/23 revealed the facility submitted an AAS-45 to the NJDOH on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · D2025-03-13 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and review of other pertinent facility documents, it was determined that the facility failed to provide the Resident and the Resident's Representative a written notification of the reason for transfer to the hospital, and also send a copy to a representative of the Office of the State Long-Term Care Ombudsman (LTCO) for 1 of 1 resident (Resident #159) reviewed for hospitalization. This deficient practice was evidenced by the following: On 3/7/25 at 10:47 AM, the surveyor observed Resident #159 lying on bed with head of bed elevated approximately 45 degrees, eyes closed, with tube feeding (TF) formula of Glucerna 1.2 running via a pump at 50 ml/hr (milliliters/hour), with 159 ml fed, and remaining in the container was 500 ml. The surveyor reviewed Resident #159's medical records and revealed: A review of the admission Record (an admission summary) reflected that Resident #159 was admitted to the facility with medical diagnoses which included but not limited to; type 2 diabetes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined that the facility failed to accurately code the Minimum Data Set (MDS), an assessment tool used to facilitate the management of care, in accordance with federal guidelines for 1 of 18 residents, (Resident #6), reviewed for accuracy for MDS coding. This deficient practice was evidenced by the following: On 3/7/25 at 10:52 AM, the surveyor observed Resident #6 was seated in a wheelchair inside their room with Certified Nursing Aide #1 (CNA#1). S#1 also observed CNA#2 with hoyer lift machine and Staffing Coordinator came out of the resident's room. The surveyor reviewed Resident #6's medical records and revealed: A review of the admission Record (an admission summary) reflected that Resident #6 was admitted to the facility with medical diagnoses which included but not limited to; other Alzheimer's Disease, dysarthria (is a speech sound disorder resulting from neurological injury of the motor component of the motor-speech system) following unspecified cerebrovascular disease (stroke), unspecified osteoarthritis, unspecified site,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0661 — isolated
    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the interview, record review, and review of pertinent documents, it was determined that the facility failed to ensure residents who were discharged to the community had a discharge summary that was completed by the physician in accordance to the regulation and facility's policy and procedure. This deficient practice was identified for 1 of 1 resident, (Resident #58), reviewed for discharge. This deficient practice was evidenced by the following: Surveyor #1 (S#1) reviewed the medical records of Resident #58, and revealed: A review of the admission Record (an admission summary) reflected that the resident was admitted to the facility with diagnoses that included but were not limited to, sepsis (serious condition in which the body responds improperly to an infection), unspecified organism and low back pain unspecified. A review of the most recent Discharge Return Not Anticipated (DRNA) Minimum Data Set (MDS), an assessment tool used to facilitate the management of care, of Resident #58, revealed in Section A Identification Information that the discharge (d/c) status was coded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice, by failing to ensure; a.) that the physician order was clarified, b.) care plan (CP) intervention was revised, and c.) the fall investigation included the statement of the staff to complete the investigation, and in order to determine root cause analysis. This deficient practice was identified for 1 of 2 residents, (Resident #6), reviewed for accidents and was evidenced by the following: Reference: New Jersey Statutes, Annotated Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the state of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual or potential physical and emotional health problems, through such services as case finding, health teaching, health counseling and provision of care supportive to or restorative of life and well-being, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to: a) obtain weights for a resident according to the physician's orders and facility policy for 1 of 2 residents (Resident #13) reviewed for nutrition; and b) monitor and document the fluid intake for a resident with a physician's order for fluid restrictions for 1 of 2 residents (Resident #28) reviewed for nutrition. This deficient practice was evidenced by the following: 1. On 3/7/25 at 10:50 AM, the surveyor observed Resident #13 sitting in a wheelchair in their room, being provided care by staff. On 3/12/25 at 9:06 AM, the surveyor reviewed the paper chart and the Electronic Medical Record (EMR) of Resident #13. The admission Record (a summary of important information about the resident) documented Resident #13 had diagnoses that included but were not limited to, respiratory failure, chronic obstructive pulmonary disease (a lung condition that blocks airflow and makes it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to ensure appropriate storage of a nebulizer treatment equipment in accordance with facility protocol and infection control. This deficient practice was identified in 1 of 1 resident (Resident #55), reviewed for respiratory care. The deficient practice was evidenced by the following: On 3/7/25 at 1:40 PM, the surveyor interviewed Licensed Practical Nurse (LPN) #1 about the changing of nebulizer (neb) tubing and mask equipment. LPN #1 was not sure of the facility's policy regarding changing of oxygen (O2) tubing and neb tubing equipment. LPN #1 accompanied the surveyor to the Resident #55's room to observe the resident's neb machine equipment. Resident #55 was sitting on their bed, alert and verbally responsive. The neb mask was resting on the resident's nightstand uncovered attached to a tubing which was connected to the neb machine. LPN #1 stated the date on the neb mask was 2/18/25. On 3/7/25 at 1:44 PM, the surveyor interviewed Minimum Data Set (MDS) Coordinator #1 about the changing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to properly store medications and medical supplies safely and per standards of practice. This deficient practice was identified in 1 of 2 medication storage areas observed on the 2nd floor of the facility. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a licensed practical nurse is defined as performing tasks and responsibilities within the framework of case finding; reinforcing the patient and family teaching program through health teaching, health counseling, and provision of supportive and restorative care, under the direction of a registered nurse or licensed or otherwise legally authorized physician or dentist. On 3/10/25 at 11:19 AM, the surveyor observed on the 2nd floor unit, in the presence of the assigned Licensed Practical Nurse (LPN) the following: 1. The surveyor observed adjacent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, review of medical record, and review of other pertinent facility documents, it was determined that the facility failed to offer residents a pneumococcal and influenza vaccines or document the refusal and reason for ineligibility for the vaccines for 1 of 5 residents reviewed for unnecessary medications (Resident #55). The deficient practice was evidenced by the following: Reference: According to the Centers for Disease Control (CDC) and Prevention, recommends pneumococcal vaccination (PCV) for many adults based on age, having certain risk conditions, and pneumococcal vaccines already received . CDC recommends PCV15, PCV20, or PCV21 for adults who never received a PCV and are Ages 65 years or older Ages 19 through 64 years with certain risk conditions. Chronic conditions and other factors that increase someone's risk for pneumococcal disease include Chronic heart, kidney, liver, or lung disease (Chronic lung disease includes chronic obstructive pulmonary disorder (COPD), emphysema, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, medical record review, and review of other pertinent facility documents, it was determined that the facility failed to offer a resident a COVID-19 Immunization. This deficient practice was identified for 1 of 5 residents reviewed for unnecessary medications (Resident #55). The deficient practice was evidenced by the following: The surveyor reviewed the Resident's #55's medical record which revealed the following information: A review of the admission Record (an admission summary) revealed that Resident #55 had been admitted to the facility with diagnoses which included but not limited to type 2 diabetes mellitus with hyperglycemia (is characterized by elevated glucose levels in the blood, typically above 180 to 200 mg/dL [milligrams per deciliter]) and moderate protein-calorie malnutrition. A review of the most recent comprehensive Minimum Data Set (cMDS), an assessment tool, with an assessment reference date (ARD) of 2/18/25, had a brief interview for mental status (BIMS) score of 15 out of 15, indicating that the resident had an intact cognition. Further review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-03 · tag F0603 — failed to not confine residents against their will — isolated
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Complaint # NJ00180296 Based on interviews, record review, and review of pertinent facility documents on 12/03/2024, it was determined that the facility failed to ensure that a resident (Resident #1) was free from involuntary confinement when on 09/18/2024 a nurse on duty in night shift attached a hospital gown on the Resident's doorknob and looped it to the handrail in the hallway outside of Resident's room after the Resident in her/his wheelchair was brought back to her/his room from another resident's room. The deficient practice was observed in one of three residents and was evidenced as follows: A review of the facility's Reportable Event Record/Report (RER), a document submitted by the facility to the New Jersey Department of Health (NJDOH), dated 9/18/2024, completed by the facility Director of Nursing (DON), indicated that on 9/18/2024 it was reported to the administrator by another resident that the [Resident #'s name] door was closed in a way to prevent the resident from leaving her room. He [the other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-01-26 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and review of the facility provided documentation, it was determined that the facility failed to: a) establish, assess, and maintain record measures to minimize the risk of Legionella and other opportunistic pathogens in building water systems, this deficient practice had the potential to affect all 54 residents; b) properly doffed (remove) and discard the PPE (personal protective equipment) for one of three staff observed; c) perform handwashing appropriately for one (Certified Nursing Aide) of six staff observed for hand hygiene; d) disinfect and sanitize the equipment used for checking blood pressure for one of two nurses during medication administration), and e) adhere to accepted standards of infection control practices for the proper storage of respiratory tubing, and nasal cannula after use for one of two residents, Resident #47 reviewed for oxygen use in accordance with the facility policy and the Centers for Disease Control and Prevention (CDC) guidelines. This deficient practice was evidenced by the following: According to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-26 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and review of medical records, it was determined that the facility failed to develop a person-centered comprehensive care plan to address: a) the use of antipsychotic medication for one of five residents (Resident #27) from August 2022 through January 23, 2023 reviewed for unnecessary medications, for a total of five months and b) activities of daily living (ADL) of one of seventeen residents (Resident#44), reviewed for comprehensive care plan. This deficient practice was evidenced by the following: 1. On 01/22/23 at 11:20 AM, Surveyor#1 observed Resident #27 laying on the bed with their eyes closed. Surveyor#1 reviewed Resident #27's medical records. The admission Record (AR or face sheet; an admission summary) showed that the resident was admitted to the facility with diagnoses that included type two diabetes mellitus with diabetic polyneuropathy (a complication of diabetes mellitus characterized by progressive death of nerve fibers, which leads to loss of nerves, increased sensitivity, and the development of foot ulcers), essential hypertension…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-26 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and review of facility provided documents, it was determined that the facility failed to follow up on the Consultant Pharmacist's (CP) recommendations of a medication irregularity for one of five residents (Resident #27) reviewed for unnecessary medications for a total of five months from August 2022 through January 2023. This deficient practice was evidenced by the following: On 01/22/23 at 11:20 AM, the surveyor observed Resident #27 laying on the bed with their eyes closed. The surveyor reviewed Resident #27's medical records. The admission Record (or face sheet; an admission summary) showed that the resident was admitted to the facility with diagnoses that included type two diabetes mellitus with diabetic polyneuropathy (a complication of diabetes mellitus characterized by progressive death of nerve fibers, which leads to loss of nerves, increased sensitivity, and the development of foot ulcers), essential hypertension (elevated blood pressure), dementia in other diseases classified elsewhere without behavioral disturbance and psychotic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-26 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and review of the facility provided documents, it was determined that the facility failed to consistently monitor, document, and evaluate the ongoing benefit use of Seroquel, an antipsychotic medication (used to treat bipolar disorder- depressive and manic episodes and schizophrenia-mental disorder interpret reality abnormally). This deficient practice was identified for one of three residents (Resident #27) reviewed for antipsychotic use for a total of five months from August 2022 through January 2023. This deficient practice was evidenced by the following: On 01/22/23 at 11:20 AM, the surveyor observed Resident #27 laying on the bed with their eyes closed. The surveyor reviewed Resident #27's medical records. The admission Record (or face sheet; an admission summary) showed that the resident was admitted to the facility with diagnoses that included type two diabetes mellitus with diabetic polyneuropathy (a complication of diabetes mellitus characterized by progressive death of nerve fibers, which leads to loss of nerves, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-26 · tag F0886 — failed to test for COVID-19 as required — pattern
    Perform COVID19 testing on residents and staff.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the observation, interview, record review, and other pertinent facility documentation it was determined that the facility failed to: a) conduct testing in a manner that is consistent with current standards of practice for conducting COVID-19 tests and b) perform COVID-19 testing for three of six residents (Resident #6, #17, and #32) reviewed for PUI (person under investigation) and one of three staff members reviewed for COVID-19 testing in accordance with the facility policy and Centers for Disease Control and Prevention guidelines (CDC) for infection control and to mitigate the spread of COVID-19 (A highly contagious respiratory disease caused by the SARS-CoV-2 virus). This deficient practice was evidenced by the following: According to the U.S. CDC Guidance for SARS-CoV-2 Rapid Testing Performed in Point-of-Care Settings, Specimen Collection & Handling of Rapid Tests in Point-of-Care Settings, updated 4/04/22, included that Each point-of-care test has been authorized for use with certain specimen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-26 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and review of the facility provided documents, it was determined that the facility failed to ensure that a nurse aide had the skills and techniques necessary prior to providing care to residents. This deficient practice occurred for one (1) of four (4) newly hired employees and was evidenced by the following: On [DATE] at 9:59 AM, the surveyor interviewed Registered Nurse#1 (RN#1) and a Licensed Practical Nurse (LPN) who stated that they were the two nurses assigned to the second floor for that day. RN#1 and LPN stated that they had a resident census of 30 residents and that there were four Certified Nurses Aides (CNA) working on the second floor. At that time, RN#1 provided the surveyor with a CNA assignment sheet for the second floor. In addition, RN#1 and LPN were able to point out, from a distance, each of the employees corresponding to the four CNA names listed on the assignment sheet that were working on the second floor. On [DATE] at 12:00 PM, the surveyor interviewed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-26 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and review of facility provided documents, it was determined that the facility failed to routinely and accurately post the nurse staffing information on four of six days during the survey period in a place within the facility readily accessible to the residents and the visitors. This deficient practice was evidenced by the following: On 01/22/23 at 9:14 AM, upon entry into the facility, the surveyor observed that the Nursing Home Resident Care Staffing Report (NHRCSR) that was posted in the reception area of the lobby showed a staffing report dated 01/20/23 with the census (total number of residents) of 57 for Day Shift, shift hours of 7 AM - 3 PM. On 01/22/23 at 10:28 AM, during the Entrance Conference of the surveyor with the Licensed Nursing Home Administrator (LNHA), Director of Nursing (DON), and Infection Preventionist Nurse (IPN), the LNHA stated that the facility census was 55 with one bed hold. On 01/22/23 at 01:04 PM, during the team meeting of the surveyors, there were discrepancies on what was provided on Entrance Conference and facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-26 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and other pertinent facility documentation, it was determined that the facility failed to ensure a medication used for moderate to severe pain (Oxycodone) was available and administered as ordered for a resident with a history of chronic pain (Resident #458). This deficient practice was identified during the Medication Storage Task for one of one resident reviewed for pain management. The evidence was as follows: On 01/ 26/23 at 10:42 AM, while performing the Medication Storage Task the surveyor interviewed the Director of Nursing (DON). The surveyor asked if the facility had any unresolved narcotic discrepancies with their automated medication dispensing machine and the DON responded no, but they did have an incident last month with a nurse. The DON stated a nurse who had worked night shift had received the pharmacy delivery, one of the medications delivered was for Resident #458, Oxycodone 30 milligram (mg) tablets. The pharmacy had dispensed the tablets using two blister pack cards, one containing thirty tablets and one containing twenty-six…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-26 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility provided documentation, it was determined that the facility failed to ensure that all medications were administered without error of 5% or more. During the medication observation performed on 01/24/23, the surveyor observed two (2) nurses administered medications to five (5) residents. There were 27 opportunities, and two (2) errors were observed, which calculated to a medication administration error rate of 7.41 %. This deficient practice was identified for two (2) of five (5) residents, (Resident #31 and #42), that were administered medications by one (1) of two (2) nurses. The deficient practice was evidenced by the following: 1. On 01/24/22 at 8:34 AM, during the medication administration observation, the surveyor observed the Licensed Practical Nurse (LPN) in the room of Resident #31. The surveyor observed the LPN obtained vital signs using an electronic blood pressure machine. The surveyor also observed the LPN discussed with the resident the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-26 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and review of facility provided documentation, it was determined that the facility failed to store foods and maintain kitchen sanitation in a manner intended to prevent the spread of food borne illness as evidenced by the following: On 01/22/23 at 12:31 PM, the surveyor toured the kitchen with the Food Service Manager (FSM), in the presence of the Region Food Service Director (RFSD) and the Account Manager (AM) and observed the following: 1. In the freezer the surveyor found; one opened box of hamburgers without an open and use by date. The interior bag holding 12 hamburgers was opened and unlabeled. The FSM stated that the exterior of the box should be labeled with the open and used by date. He also stated, the interior bag once opened should be label and dated. 2. In the freezer the surveyor found; one opened box of tilapia fish fillets. The exterior of the box was labeled with 01/18/2023. The morning (AM) cook or the FSM could not explain if 01/18/2023 was a used by or open date. The interior bag holding nine tilapia fish fillets was open and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-26 · tag F0814 — failed to dispose of garbage properly — isolated
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and review of the facility provided documentation, it was determined that the facility failed to properly dispose and maintain waste in garbage dumpster areas. This deficient practice was identified for three of three garbage dumpsters in garbage disposal area. This deficient practice was evidenced by the following: On 01/22/2023 at 9:15 AM, the surveyor observed trash and food waste behind and surrounding three dumpsters in the parking lot. The dumpster lids and surrounding gate were not closed. On 01/23/2023 at 11:15 AM, the surveyor observed trash and food waste behind and surrounding three dumpsters in the parking lot. The dumpster lids and the surrounding gates were not closed. On 01/23/23 at 11:40 AM the Regional Maintenance Director (RMD), explained that it is every departments responsibility to maintain the dumpster area. The RMD stated that the Housekeeping was supposed to keep the grounds picked up, the lids closed, and the gates shut. He further stated that it can cause an issue if not done because of pests and vagrants. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2021-05-05 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and review of facility documents, it was determined that the facility failed to a.) employ staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, b). employ a full-time dietitian, or c.) employ a qualified director of food and nutrition services. This deficient practice was evidence by the following: On 4/29/21 at 9:38 AM, the surveyor interviewed the Dining Services Director (DSD) in the presence of another surveyor. The DSD stated that he was Serve Safe Certified. On 5/04/21 at 10:29 AM, the surveyor interviewed the Registered Dietitian (RD) in the presence of another surveyor. She stated that she worked two -eight-hour days a week, usually Tuesdays and Thursdays. On 5/04/21 at 11:00 AM, the surveyor reviewed the DSD's Serve Safe Certification which revealed an expiration date of 11/11/20. On 5/04/21 at 11:30 AM, the Regional Nurse provided the surveyor a Professional Certification dated 1/5/21 for a Certified Food Manager for the DSD. Review of the certification agency on the document indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2021-05-05 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and review of facility policies, it was determined that the facility failed to maintain proper kitchen sanitation practices and properly store potentially hazardous and dry foods in a safe and sanitary environment to prevent the development of food borne illness. This deficient practice was observed during two kitchen tours and was evidenced by the following: On 4/29/21 at 9:38 AM, the surveyor conducted an initial tour with the Dining Services Director (DSD) in the presence of another surveyor and observed the following: There was a small black plastic garbage bin without a lid, uncovered and overflowing with trash at the handwashing sink. The handwashing sink was observed flush alongside and at the height of the stainless-steel table attached to the sanitizer sink. The paper towel dispenser was mounted directly over the same table. The top reach in milk refrigerator's internal thermometer was unreadable, however the external thermometer read 38 degrees Fahrenheit (F). Neither surveyor nor the DSD could decipher the temperature. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-05-05 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined that the facility failed to have Consultant Pharmacist Services for the Month of April 2021. This deficient practice was identified for 12 of 12 residents (Residents #2, #3, #4, #6, #10, #16, #17, #30, # 35, # 38, # 41, and # 192) reviewed for drug regimen. This deficient practice was evidenced by the following: 1. On 5/4/21 at 11:25 AM, the surveyor reviewed the admission Record for Resident #2 which indicated that the resident was admitted to the facility on [DATE] with diagnoses which included, but were not limited to: Heart Failure, Cerebrovascular Disease and Hypertension. Review of the Consultant Pharmacist Evaluation Report revealed that the last monthly drug regimen review was dated 3/26/21. 2. On 5/4/21 at 11:30 AM, the surveyor reviewed the admission Record for Resident #3 which indicated that the resident was admitted to the facility on [DATE] with diagnoses which included, but not limited to: Schizophrenia, Parkinson's Disease and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-05-05 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to provide: a.) a meal in accordance with their weekly cycle menu for 13 residents observed during the lunch meal on 5/3/21; b.) the correct portion of milk for 21 residents observed during the breakfast meal on 5/4/21 and 5/5/21 in accordance with their weekly cycle menu; and c.) individual resident preferences as indicated on a meal ticket identified for 1 of 13 residents reviewed. This deficient practice was evidenced by the following: On 5/03/21 at 10:26 AM, the surveyor conducted a resident council meeting with three residents in the presence of another surveyor. One resident was the resident council president. Two of the three residents expressed concerns regarding food and the menus. They stated that what they receive does not always match the menu and/or the meal tickets. On 5/3/21, the team conducted lunch meal rounds on the first and second floors, and observed the following: The posted lunch menu was for Open-faced Hot Turkey Sandwich, Fresh Mashed Potatoes, Seasoned [NAME]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-05-05 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to: a.) ensure that the personal protective equipment (PPE) was readily available and accessible to the staff on the persons under investigation (PUI) unit; b.) ensure proper use of PPE for 1 of 4 staff; c.) perform handwashing appropriately for 2 of 13 staff in accordance with the Centers for Disease Control and Prevention (CDC) guidelines for infection control to mitigate the spread of COVID-19; and d.) follow appropriate infection control practices for the administration of eye drops, identified for 1 of 2 nurses during the medication observation pass. This deficient practice was evidenced by the following: According to the U.S. CDC guidelines Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic, updated February 23, 2021, included; 2. Recommended infection prevention and control (IPC) practices when caring for a patient with suspected or confirmed SARS-CoV-2: Personal Protective Equipment-HCP who enter…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-05-05 · tag F0881 — failed to use antibiotics responsibly — pattern
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to monitor and track the use of antibiotics for 2 of 2 units from January through March 2021 according to the Antibiotic Stewardship Program. This deficient practice was evidenced by the following: According to the U.S. CDC Core Elements of Antibiotic Stewardship for Nursing Home, page last reviewed June 11, 2020, included, Tracking and Reporting Antibiotic Use and Outcomes Nursing homes monitor both antibiotic use practices and outcomes related to antibiotics in order to guide practice changes and track the impact of new interventions. Data on adherence to antibiotic prescribing policies and antibiotic use are shared with clinicians and nurses to maintain awareness about the progress being made in antibiotic stewardship. Process measures: Tracking how and why antibiotics are prescribed Perform reviews on resident medical records for new antibiotic starts to determine whether the clinical assessment, prescription documentation, and antibiotic selection were in accordance with facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-05-05 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to: a.) clarify a physician's order for 1 of 12 residents (Resident #3) and b.) follow a physician's order with regards to a Glucerna supplement for 1 of 12 residents, (Resident #44) according to the standards of clinical practice. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician or dentist. Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-05-05 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined that the facility failed to properly label, store and dispose of medications in 2 of 4 medication carts and 1 of 2 medication refrigerators inspected. This deficient practice was evidenced by the following: On [DATE] at 11:00 AM, the surveyor inspected the 2nd floor low-side medication cart in the presence of a Registered Nurse (RN#1). The surveyor observed an opened bottle of Pro-Heal solution with an opened date of [DATE]. An opened bottle of Pro-heal solution has a 60-day expiration date. The surveyor interviewed RN #1 who stated that the opened bottle of Pro-Heal solution was expired and should have been removed from the medication cart. On [DATE] at 11:15 AM, the surveyor inspected the 2nd floor medication refrigerator cart in the presence of RN #1. The surveyor observed a bottle of Combigan eye drops that was stored in the medication refrigerator, a medication that should be stored at room temperature. The surveyor interviewed RN#1 who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to COMPLETE CARE — 85 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.1-1.1 vs chain
Health inspection 2 of 52.7-0.7 vs chain
Staffing 3 of 52.3+0.7 vs chain
Quality measures 3 of 54.4-1.4 vs chain
The other 84 homes this chain runs (chain average 3.1★, per CMS)
1 of 5Complete Care At Chestnut Hill LLCPassaic, NJ 1 of 5Complete Care At HagerstownHagerstown, MD 1 of 5Complete Care At Harston Hall LLCFlourtown, PA 1 of 5Complete Care At Kimberly Hall NorthWindsor, CT 1 of 5Complete Care At Laplata LLCLaplata, MD 1 of 5Complete Care At Milford Manor LLCWest Milford, NJ 1 of 5Complete Care At Wayne Hills Rehab & Resp CenterWayne, NJ 1 of 5Complete Care at Care AgeBrookfield, WI 1 of 5Complete Care at KensingtonWaukesha, WI 1 of 5Complete Care at Maple Grove LLCMadison, WI 1 of 5Complete Care at Margate ParkChicago, IL 1 of 5Complete Care at the BoulevardChicago, IL 2 of 5Complete Care At Brakeley ParkPhillipsburg, NJ 2 of 5Complete Care At Fox HillVernon, CT 2 of 5Complete Care At Harborage LLCNorth Bergen, NJ 2 of 5Complete Care At Harrington CourtColchester, CT 2 of 5Complete Care At HyattsvilleHyattsville, MD 2 of 5Complete Care At Monmouth, LLCLong Branch, NJ 2 of 5Complete Care At Ocean Grove LLCOcean Grove, NJ 2 of 5Complete Care At Prospect Heights LLCHackensack, NJ 2 of 5Complete Care At Regent LLCHackensack, NJ 2 of 5Complete Care at Christian Home LLCWaupun, WI 2 of 5Complete Care at Grande PrairiePleasant Prairie, WI 2 of 5Complete Care at Heritage LLCDundalk, MD 2 of 5Complete Care at Linwood, LLCLinwood, NJ 2 of 5Complete Care at Nazareth LLCStoughton, WI 2 of 5Complete Care at Voorhees, LLCVoorhees, NJ 2 of 5Complete Care at Wall LLCWall, NJ 3 of 5Complete Care At Fair Lawn EdgePaterson, NJ 3 of 5Complete Care At Holiday CityToms River, NJ 3 of 5Complete Care At Lehigh LLCMacungie, PA 3 of 5Complete Care At Oak Ridge LLCCharleston, WV 3 of 5Complete Care At Orange ParkEast Orange, NJ 3 of 5Complete Care At Phillipsburg, LLCPhillipsburg, NJ 3 of 5Complete Care At Severna Park LLCSeverna Park, MD 3 of 5Complete Care At Shrewsbury LLCShrewsbury, NJ 3 of 5Complete Care At Silver Lake LLCDover, DE 3 of 5Complete Care At SpringbrookSilver Spring, MD 3 of 5Complete Care at Brick LLCBrick, NJ 3 of 5Complete Care at Corsica Hills LLCCentreville, MD

Showing 40 of 84; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
PC NJ1 OPCOS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 07/01/2021
PC WTA OPCO HOLDCO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/01/2021
SMS 2021 TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 07/01/2021
STEIN, SHALOMIndividualINDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; TRUSTEE OF THE SNFsince 07/01/2021
WELLTOWER INCOrganization5% OR GREATER SECURITY INTEREST; ADP OF THE SNFsince 07/01/2021
GROSS, HARVEYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/21/2021
SCHWARTZ, HERSHELIndividualOPERATIONAL/MANAGERIAL CONTROLsince 07/30/2021
SINGER, IANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/03/2025
ZACKAI, RAANANIndividualOPERATIONAL/MANAGERIAL CONTROLsince 07/01/2021
AURORA GUARDIAN HOLDCO II CO-BORROWER, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN HOLDCO II MEZZ BORROWER, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN HOLDCO II, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN II REALTY, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN PARTNERS II LLCOrganizationADP OF THE SNFsince 07/30/2021
INGLEMOOR CENTER REALTY, LLCOrganizationADP OF THE SNFsince 07/30/2021
J & R FAMILY INVESTMENTS, LLCOrganizationADP OF THE SNFsince 07/30/2021
L FRIEDMAN 2018 FAMILY TRUSTOrganizationADP OF THE SNFsince 07/30/2021
L FRIEDMAN FAMILY HOLDINGS LLCOrganizationADP OF THE SNFsince 07/30/2021
LANDAU FAMILY INVESTMENT TRUSTOrganizationADP OF THE SNFsince 07/30/2021
M FRIEDMAN 2018 FAMILY TRUSTOrganizationADP OF THE SNFsince 07/30/2021
PC WTA ACQUISITION LLCOrganizationADP OF THE SNFsince 07/01/2021
PC WTA MULTI-STATE LLCOrganizationADP OF THE SNFsince 07/01/2021
PEACE CAPITAL HOLDINGS LLCOrganizationADP OF THE SNFsince 07/01/2021
R&J FAMILY INVESTMENTS LLCOrganizationADP OF THE SNFsince 07/30/2021
FIEGLE, MARGARETIndividualADP OF THE SNFsince 04/10/2023

CMS files one row per role, so the 32 rows in the source record cover these 25 parties — each is shown once here with every role it holds. Nothing is omitted.

19 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$7.8M
Net patient revenuemost recent cost report
-9.2%
Operating marginrevenue minus expenses
$1.2M
Related-party expense14% of expenses
Who pays — share of resident-days
Medicaid 76%Medicare 14%Other / private 11%

About 76% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.2M paid to related parties — landlords or management companies under common ownership — equal to about 14% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$419per resident / day
operating cost
$12,729per month
≈ monthly operating cost
$384per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NJ

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Jersey Medicaid page.

Typical monthly cost in New Jersey
$12,775/mo
Nursing home (semi-private)
$14,448/mo
Nursing home (private)
$8,710/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 315349. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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