COMPLETE CARE
Ownership rollup across 85 nursing homes in 8 states: Connecticut, Delaware, Illinois, Maryland, New Jersey, Pennsylvania, Wisconsin, West Virginia. The "follow the money" view of an operator’s whole portfolio — the pattern a single facility page can’t show.
The chain’s homes average 3.1 of 5 stars on the CMS overall rating — roughly in line with the ~3.2 average of the 8 states it operates in. It is improving: across the same 85 homes rated throughout, the average rose 0.42 stars between 2025-02 and 2026-06. We benchmark against its own states because CMS ranks the health-inspection star within each state, so a national comparison (national average ~3.0) partly measures where a chain operates rather than how it operates.
Where the rating comes from
The CMS overall star blends three different things. Split apart across the whole portfolio, they say different things about an operator: thin staffing is a budget decision made above the building, while a weak inspection score is what surveyors actually found inside it.
| Component | Chain average | Basis | |
|---|---|---|---|
| Health inspection | 2.7 of 5 | 85 rated homes | state surveyors’ findings, ranked within each state |
| Staffing | 2.3 of 5 | 85 rated homes | from payroll (PBJ) hours |
| Quality measures | 4.4 of 5 | 85 rated homes | largely self-reported clinical data |
Averaged across this chain’s rated homes. Health-inspection stars are assigned within each state’s own distribution, so for a chain spanning several states this component mixes distributions and is best read alongside each home’s actual citations.
Portfolio red flags
How many of this chain’s homes carry the most serious CMS markers. One flagged home can be local; a pattern across the portfolio is an operator-level signal worth researching.
Follow the money — chain finances
Aggregated from each home’s CMS Medicare cost report (HCRIS). Related-party payments are dollars a home sends to landlords or management companies under common ownership — the main channel through which private-equity and REIT owners can pull money out of a home while its own books still show a thin margin.
Only homes with a cost report on file are included, so the related-party total is a floor. Cost reports are self-filed, unaudited, and a year or two behind.
Weighted by each home’s average daily census, across the all 85 homes that report both a usable payer mix and a census. Homes whose cost report fails the same validity check the facility pages apply are left out of this figure entirely rather than counted as zero.
Every home in this chain
Lowest-rated first, so the homes most worth a closer look sit at the top. Each links to its full inspection, staffing, fines, and ownership record.
| Home | CMS rating | Flags |
|---|---|---|
| Complete Care At Kimberly Hall NorthWindsor, CT | 1 of 5 | 2 immediate-jeopardy Abuse flag $13,065 fined |
| Complete Care at Margate ParkChicago, IL | 1 of 5 | 1 immediate-jeopardy Abuse flag $148,997 fined |
| Complete Care at the BoulevardChicago, IL | 1 of 5 | 3 immediate-jeopardy Abuse flag $300,062 fined |
| Complete Care At HagerstownHagerstown, MD | 1 of 5 | 1 immediate-jeopardy $43,352 fined |
| Complete Care At Laplata LLCLaplata, MD | 1 of 5 | $21,764 fined |
| Complete Care At Chestnut Hill LLCPassaic, NJ | 1 of 5 | 2 immediate-jeopardy $41,688 fined |
| Complete Care At Milford Manor LLCWest Milford, NJ | 1 of 5 | $3,595 fined |
| Complete Care At Wayne Hills Rehab & Resp CenterWayne, NJ | 1 of 5 | 1 immediate-jeopardy $42,630 fined |
| Complete Care At Harston Hall LLCFlourtown, PA | 1 of 5 | $17,113 fined |
| Complete Care at Care AgeBrookfield, WI | 1 of 5 | 1 immediate-jeopardy $80,375 fined |
| Complete Care at KensingtonWaukesha, WI | 1 of 5 | 1 immediate-jeopardy $66,632 fined |
| Complete Care at Maple Grove LLCMadison, WI | 1 of 5 | 2 immediate-jeopardy $153,657 fined |
| Complete Care At Fox HillVernon, CT | 2 of 5 | 1 immediate-jeopardy $16,801 fined |
| Complete Care At Harrington CourtColchester, CT | 2 of 5 | $25,974 fined |
| Complete Care At HyattsvilleHyattsville, MD | 2 of 5 | 1 immediate-jeopardy |
| Complete Care at Heritage LLCDundalk, MD | 2 of 5 | 2 immediate-jeopardy Abuse flag $129,919 fined |
| Complete Care At Brakeley ParkPhillipsburg, NJ | 2 of 5 | 1 immediate-jeopardy $55,647 fined |
| Complete Care At Harborage LLCNorth Bergen, NJ | 2 of 5 | 1 immediate-jeopardy Abuse flag $27,378 fined |
| Complete Care At Inglemoor, LLCEnglewood, NJ | 2 of 5 | — |
| Complete Care At Monmouth, LLCLong Branch, NJ | 2 of 5 | — |
| Complete Care At Ocean Grove LLCOcean Grove, NJ | 2 of 5 | — |
| Complete Care At Prospect Heights LLCHackensack, NJ | 2 of 5 | $59,312 fined |
| Complete Care At Regent LLCHackensack, NJ | 2 of 5 | — |
| Complete Care at Linwood, LLCLinwood, NJ | 2 of 5 | — |
| Complete Care at Voorhees, LLCVoorhees, NJ | 2 of 5 | 1 immediate-jeopardy $23,520 fined |
| Complete Care at Wall LLCWall, NJ | 2 of 5 | $23,520 fined |
| Complete Care at Christian Home LLCWaupun, WI | 2 of 5 | — |
| Complete Care at Grande PrairiePleasant Prairie, WI | 2 of 5 | 1 immediate-jeopardy $65,556 fined |
| Complete Care at Nazareth LLCStoughton, WI | 2 of 5 | 1 immediate-jeopardy $15,642 fined |
| Complete Care At Silver Lake LLCDover, DE | 3 of 5 | $47,541 fined |
| Complete Care at Sheriden CommonsChicago, IL | 3 of 5 | $17,665 fined |
| Complete Care At Severna Park LLCSeverna Park, MD | 3 of 5 | Abuse flag |
| Complete Care At SpringbrookSilver Spring, MD | 3 of 5 | — |
| Complete Care at Corsica Hills LLCCentreville, MD | 3 of 5 | 1 immediate-jeopardy $55,564 fined |
| Complete Care At Fair Lawn EdgePaterson, NJ | 3 of 5 | 1 immediate-jeopardy $10,036 fined |
| Complete Care At Holiday CityToms River, NJ | 3 of 5 | — |
| Complete Care At Orange ParkEast Orange, NJ | 3 of 5 | — |
| Complete Care At Phillipsburg, LLCPhillipsburg, NJ | 3 of 5 | — |
| Complete Care At Shrewsbury LLCShrewsbury, NJ | 3 of 5 | 1 immediate-jeopardy $53,780 fined |
| Complete Care at Brick LLCBrick, NJ | 3 of 5 | — |
| Complete Care at Laurelton, LLCBrick, NJ | 3 of 5 | 1 immediate-jeopardy $163,101 fined |
| Complete Care At Lehigh LLCMacungie, PA | 3 of 5 | — |
| Complete Care at Glendale WestGlendale, WI | 3 of 5 | 1 immediate-jeopardy $11,180 fined |
| Complete Care at Hales CornersHales Corners, WI | 3 of 5 | $17,934 fined |
| Complete Care at Jefferson Meadows LLCBaraboo, WI | 3 of 5 | 2 immediate-jeopardy $54,326 fined |
| Complete Care at Ridgewood LLCRacine, WI | 3 of 5 | — |
| Complete Care at SouthpointeGreenfield, WI | 3 of 5 | 2 immediate-jeopardy |
| Complete Care At Oak Ridge LLCCharleston, WV | 3 of 5 | $16,039 fined |
| Complete Care At GlendaleNaugatuck, CT | 4 of 5 | — |
| Complete Care At Kimberly Hall-SouthWindsor, CT | 4 of 5 | 1 immediate-jeopardy $14,728 fined |
| Complete Care At MeridenMeriden, CT | 4 of 5 | $8,827 fined |
| Complete Care At Brackenville LLCHockessin, DE | 4 of 5 | $16,801 fined |
| Complete Care At Hillside LLCWilmington, DE | 4 of 5 | — |
| Complete Care At ArborsToms River, NJ | 4 of 5 | — |
| Complete Care At Bey Lea, LLCToms River, NJ | 4 of 5 | — |
| Complete Care At Burlington Woods, LLCBurlington, NJ | 4 of 5 | $63,469 fined |
| Complete Care At Cedar GroveCedar Grove, NJ | 4 of 5 | — |
| Complete Care At Clark LLCClark, NJ | 4 of 5 | $25,753 fined |
| Complete Care At Kresson View, LLCVoorhees, NJ | 4 of 5 | $34,515 fined |
| Complete Care At Park Place LLCMonmouth Junction, NJ | 4 of 5 | 1 immediate-jeopardy |
| Complete Care At Summit RidgeWest Orange, NJ | 4 of 5 | — |
| Complete Care At West Caldwell LLCWest Caldwell, NJ | 4 of 5 | — |
| Complete Care At Westfield, LLCWestfield, NJ | 4 of 5 | 1 immediate-jeopardy |
| Complete Care at Bayshore LLCHolmdel, NJ | 4 of 5 | — |
| Complete Care at Green KnollBridgewater, NJ | 4 of 5 | — |
| Complete Care At Berkshire LLCReading, PA | 4 of 5 | $13,070 fined |
| Complete Care at GermantownGermantown, WI | 4 of 5 | — |
| Complete Care at Manitowoc LLCManitowoc, WI | 4 of 5 | 1 immediate-jeopardy $76,944 fined |
| Complete Care At Dawnview LLCFort Ashby, WV | 4 of 5 | 2 immediate-jeopardy $42,982 fined |
| Complete Care At Groton RegencyGroton, CT | 5 of 5 | — |
| Complete Care At MiddleburyMiddlebury, CT | 5 of 5 | $12,735 fined |
| Complete Care At AnnapolisAnnapolis, MD | 5 of 5 | — |
| Complete Care At Multi Medical Center LLCTowson, MD | 5 of 5 | — |
| Complete Care At WheatonWheaton, MD | 5 of 5 | — |
| Complete Care At Barn HillNewton, NJ | 5 of 5 | — |
| Complete Care At Court House, LLCCape May Court House, NJ | 5 of 5 | — |
| Complete Care At Green AcresToms River, NJ | 5 of 5 | — |
| Complete Care At Madison, LLCMatawan, NJ | 5 of 5 | — |
| Complete Care At MarcellaBurlington, NJ | 5 of 5 | 1 immediate-jeopardy $62,666 fined |
| Complete Care At Mercerville LLCHamilton Township, NJ | 5 of 5 | — |
| Complete Care At Plainfield LLCPlainfield, NJ | 5 of 5 | — |
| Complete Care At ShorrockBrick, NJ | 5 of 5 | 1 immediate-jeopardy |
| Complete Care At St Vincents LLCCedar Grove, NJ | 5 of 5 | 1 immediate-jeopardy |
| Complete Care At WoodlandsPlainfield, NJ | 5 of 5 | — |
| Complete Care at Hamilton, LLCPassaic, NJ | 5 of 5 | $25,313 fined |
Source: CMS Provider Data Catalog (nursing-home ratings, deficiencies, penalties, and ownership) and the CMS Medicare cost report (HCRIS) for finances. Chain membership is as reported to CMS. CMS extracts retrieved 30 August 2026; CMS refreshes them monthly, so counts here are as of that date. Verify with the facility and your state regulator.