Autumn Care of Shallotte
237 Mulberry Street, Shallotte, NC 28459 · For profit - Corporation · 100 certified beds · (910) 754-8858 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Jul 2023
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $25,595 in federal fines (most recent 2024-01-05)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 23.5% | 15.6% | 15.4% | worse |
| Long-stay residents who lose too much weight | 8.4% | 7.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 6.2% | 2.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 2.5% | 5.9% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.9% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 26.2% | 18.3% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 26.4% | 21.3% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 97.6% | 94.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.9% | 5.5% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 26.0% | 20.7% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 4.7% | 14.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.6% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 85.5% | 78.1% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 19.2% | 22.9% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 8.8% | 12.9% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.73 | 1.78 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.57 | 1.80 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
58.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 174 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 33.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 94 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.35 therapist hours per resident per day in 2026Q1 — more than 59% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 58.6%CMS range 52.3–64.9 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.6%CMS range 7.8–13.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 33.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 41.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 35.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 97.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.8% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.2%CMS range 6.3–13.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.76 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 100 beds and averages 91.1 residents a day — about 91% occupied, or roughly 9 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.50 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.98 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.82 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.99 hrs/resident/day on weekends vs 3.71 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 1.07 to 0.76 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
25 citations, most serious first. The 12 most serious are shown; the remaining 13 are one tap away and print in full.
- Immediate jeopardy · Jcited before2024-01-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and staff and resident interviews, the facility failed to ensure a resident was safely transferred into the facility's transportation van, when the Transport Driver failed to utilize the safety strap while the lift platform was being raised on the facility van. This resulted in the resident (Resident #3) falling from the lift and sustaining injuries to the left side of his head, left wrist, and left elbow. This occurred when the facility Transport Driver was picking up Resident #3 from a doctor's office appointment on 11/29/2023. The office personnel called emergency medical services (EMS) and Resident #3 was transported to the emergency room (ER) at Hospital #1, where he was diagnosed with a traumatic subdural hematoma (pool of blood between the brain and the outermost layer that can put pressure on the brain) without loss of consciousness. Resident #3 requested to be transferred to the trauma service at Hospital #2, where he received treatment until he was discharged on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-07-27 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff, Psychiatrist, Nurse Practitioner interviews and the Medical Directors interview the facility failed to protect a residents right to be free from abuse when a cognitively impaired resident (Resident # 46) had physical and verbal altercations against another cognitively impaired resident (Resident #53). During an initial altercation Resident #46 was observed grabbing Resident #53's arms and pulling them away from his face and yelling at him, there were no injuries reported. During a second altercation Resident #46 became agitated and attempted to lash out at Resident #53, there were no injuries reported. During the most recent altercation Resident #46 verbally and physically lashed out at Resident #53 by yelling at him and grabbing his left arm which resulted in large bruise on his left wrist and thumb region as documented by Nurse Practitioner #2. Due to the altercations initiated by Resident #46 toward Resident #53, a reasonable person would have experienced…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-14 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff and Physician interviews, the facility failed to notify the resident's Physician and Responsible Party when Resident #2 received subcutaneous (administered under the skin) fluids ordered for the roommate (Resident #4), resulting in an error. This error constituted a treatment error that required physician notification. This deficient practice affected 1 of 3 residents reviewed for notification of change (Resident #2). Findings included:Resident #2 was admitted on [DATE] with diagnosis which included end stage renal disease. Review of Resident #2's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident was cognitively intact and received dialysis.Review of Resident #4's electronic health record revealed a physician order dated 4/21/26 at 2:49 PM received by Nurse #1 for sodium chloride 0.9% solution (a mixture of salt and water utilized for hydration) administer one (1) liter of fluid subcutaneously at 70 milliliters per hour one time starting at 2:00 PM. A nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-14 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff and the Physician, the facility failed to ensure that subcutaneous (administered under the skin) fluids were administered in accordance with the physician's order for one resident reviewed for parenteral fluid administration (the delivery of fluid through an intravenous, subcutaneous, intramuscular, or mucosal route) (Resident #2). Resident #2 received subcutaneous fluids that were ordered for her roommate, Resident #4. This deficient practice did not result in an adverse outcome.Findings included:Resident #2 was admitted on [DATE] with diagnosis which included end stage renal disease, hypertensive heart disease and diabetes.Review of Resident # 2's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident was cognitively intact and received dialysis.Review of Resident # 4's electronic health record revealed a physician order dated 4/21/26 at 2:49 PM received by Nurse #1 for sodium chloride 0.9% solution (a mixture of salt and water utilized for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-25 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Nurse Practitioner and Consultant Pharmacist interviews, the pharmacy failed to notify the facility of a clinical high priority recommendation that required a prompt response. This failure contributed to the facility not administering the antibiotics cefdinir and doxycycline prescribed to a resident (Resident # 4) for sepsis due to pneumonia from 7/17/25 through 7/20/25. This occurred for 1 of 5 residents reviewed for medication administration. Findings included:Resident # 4 was admitted on [DATE] with diagnosis of chronic respiratory failure with hypoxia, congestive heart failure, and chronic obstructive pulmonary disease. Resident #4's hospital Discharge summary dated [DATE] indicated the resident was discharged back to the facility in stable condition after treatment for acute hypoxic respiratory failure related to sepsis secondary to bilateral pneumonia. The hospital course further stated Resident # 4 was to continue antibiotics for the treatment of pneumonia upon discharge.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-25 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Nurse Practitioner and Consultant Pharmacist interviews, the facility failed to: a). administer the antibiotic medications doxycycline and cefdinir per the physician orders on the discharge summary from 7/18/25 through 7/20/25 resulting in 12 missed doses of the antibiotic treatment for pneumonia and b). failed to administer the ordered dose of roflumilast (a medication used to treat severe Chronic Obstructive Pulmonary Disease) for 2 consecutive days. There was no significant outcome due to either of the medication errors. This deficient practice occurred for 1 of 1 resident (Resident #4) reviewed for significant medication errors. Resident #4 was admitted originally on 11/27/24 with diagnosis of chronic respiratory failure, congestive heart failure, and chronic obstructive pulmonary disease (COPD). Review of Resident #4's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated resident was cognitively intact with no behaviors. Resident #4 was transferred to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-25 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews the facility failed to a) label and date opened packages of food for 1 of 1 walk-in cooler in the kitchen; and b) to discard expired foods in a refrigerator in 1 of 3 nutrition rooms (100/200 hall nutrition room). This deficient practice had the potential to affect the food served to the residents.The findings included:An initial tour of the kitchen was conducted on 7/21/25 at 10:34 AM in the presence of the Dietary Manager.a) a) An opened package of French toast sticks and opened package of cauliflower were observed in the kitchen walk-in cooler without an opened date or expiration date. An interview was completed with the Dietary Manager on 7/21/25 at 11:05 AM. The Dietary Manager stated that all opened foods stored in the walk-in cooler should be labeled and dated with the date it was opened and the expiration date. b) b) An observation of the 100/200 hall nutrition room was conducted on 7/23/25 at 12:30 PM in the presence of the Dietary Manager. There were 4 cups of sugar-free orange gelatin with the expiration date 3/17/25 and 4 cups…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-29 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews the facility failed to maintain a medication rate greater than 5% when 4 medications were noted to be omitted. The result of the medication errors could have resulted in a negative effect for 1 of 3 residents (Resident #45) observed for medication administration. The medication error rate was 16%. Findings included: The Minimum Data Set admission assessment dated [DATE] revealed Resident #45 was cognitively aware. On 08/28/24 at 9:10 AM a medication administration pass was observed with Nurse #2 for Resident #45. Nurse #2 was observed preparing the following medications for administration: Amlodipine (medication to treat high blood pressure) 10 milligrams (mg) one tablet, Aripiprazole (medication to treat psychosis) 5 mg one tablet, Buspirone (medication to treat depression) 10 mg one tablet, Celebrex (medication to treat arthritis) 100 mg one tablet, Divalproex (medication to treat epilepsy) 250 mg one tablet, famotidine (medication to treat gastric…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-29 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff, the Medical Director, and the Consultant Pharmacist interviews the facility failed to a.) implement an order for Metoprolol 12.5 milligrams twice a day (a beta blocker indicated for the treatment of hypertension and heart failure) that was prescribed for atrial fibrillation (irregular heart rhythm) and b.) implement an order for Magnesium Oxide 400 milligrams prescribed as a supplement for low magnesium levels. This occurred for 1 of 5 residents (Resident #21) reviewed for medication administration. Findings included. 1. Resident #21 was admitted to the facility on [DATE] with diagnoses including atrial fibrillation, long term use of anticoagulants, congestive heart failure, and hypomagnesemia. a.) A physician's order dated 05/04/24 for Resident #21 revealed Metoprolol 12.5 milligrams twice a day. Hold for systolic blood pressure less than 110 mm/hg (millimeters of mercury) or heart rate less than 55 beats per minute. A review of the Medication Administration Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-29 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interviews the facility failed to maintain sanitizing solutions used in the kitchen at the strength recommended by the manufacturer and failed to ensure refrigerated food items stored for use in the walk-in refrigerator for residents' meals were dated. These practices had the potential to affect 90 of 91 residents' food quality and kitchen sanitation safety. Findings included: a) The initial tour of the kitchen conducted on 08/24/24 at 11:35 AM the Dietary [NAME] said the staff used the solution in the two red buckets to wipe down the main food preparation table area after food preparation and prior to manning the tray line. The [NAME] said their stainless-steel food preparation tables were wiped down before breakfast and again just before lunch tray line set-up using the sanitizing solution kept in the two red sanitizing buckets kept under the kitchen's food preparation tables. At 12:45 AM on 08/24/24 strips were used to check the sanitizing solution in the kitchen's two red sanitizing buckets. The solution in the bucket registered 0-parts per million…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-29 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews the facility failed to implement their abuse policy for staff to immediately report an allegation of resident-to-resident abuse to the facility management as soon as the incident was observed. This occurred for 2 of 6 residents (Resident #57 and Resident #83) reviewed for abuse. Findings included. The facility policy titled; Abuse, Neglect, and Exploitation revised 08/30/23 indicated facility staff must immediately report allegations of abuse to the Administrator/Abuse Coordinator. The Administrator/Abuse Coordinator will immediately begin an investigation and notify the applicable local and state agencies in accordance with the procedures in this policy. A facility initial report dated 06/20/24 revealed the facility received an allegation on 06/13/24 at 8:00 AM by Nurse #9 was reviewing clinical record that revealed on 06/12/24 at 3:30 PM Resident #57 slapped Resident #83 on the face. Administrator sent initial incident report to the Department of Health and Human Services (DHHS) fax 06/13/24 at 8:43 AM., An interview was conducted on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-29 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, the Medical Director, and the Consultant Pharmacist, the facility failed to ensure an as needed (PRN) psychotropic medication Lorazepam prescribed for anxiety was limited to 14 days or document the continued use with a rationale and duration for 2 of 5 residents (Resident #45 and Resident #21 ) reviewed for medication administration. Findings included. 1.) Resident #45 was admitted to the facility on [DATE] with diagnoses to include age-related cognitive decline and dementia, moderate, with anxiety. The physician orders for Resident #45 revealed an order written on 7/15/2024 for lorazepam (an antianxiety medication) 0.5 milligrams (mg) tablet every 8 hours as needed (PRN). One tablet orally every 8 hours PRN for dementia, moderate, with anxiety. There was no end date or rational documented for the lorazepam 0.5 mg every 8 hours PRN. The Pharmacy Consultant's recommendations dated 7/30/2024 for Resident #45 revealed the following recommendation: PROMPT RESPONSE…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 13 citations
- Potential for harm · D2024-08-29 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews the facility failed to accurately document the administration of medications in the electronic medical administration record (eMAR) for 1 of 3 residents (Resident #45) observed during a medication pass observation. Findings included: The Minimum Data Set admission assessment dated [DATE] revealed Resident #45 was cognitively aware. On 08/28/24 at 9:10 AM, a medication administration pass was observed with Nurse #2 for Resident #45. Nurse #2 indicated at 9:20 AM she had completed her medication pass and had administered all the medications as ordered. a. A review of the physician medication orders during reconciliation on 08/28/24 at 9:30 AM, it was noted Nurse #2 had omitted giving Resident #45 the physician ordered Budesonide Suspension nebulizer (an inhaling medication that reduces inflammation and swelling in the lungs) 0.25 milligram (mg)/2 milliliters (ml) 1 vial to be administered twice a day. A review of the eMAR for August 28, 2024, revealed Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-05 · tag F0867 — failed to act on quality-improvement findings — isolatedSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff and resident interviews, the facility's Quality Assurance and Performance Improvement (QAPI) program failed to maintain implemented procedures and monitor interventions the committee put in place following the recertification and complaint investigation survey completed on 7/27/2023. This was for a deficiency cited in the area of Accidents Hazard/ Supervision/Devices (F689) that was subsequently recited during the complaint investigation conducted on 1/5/2024. The continued failure during two federal surveys of record shows a pattern of the facility's inability to sustain an effective QAPI program. This tag is cross-referenced to: F689 Based on record review, observations, and staff and resident interviews, the facility failed to ensure a resident was safely transferred into the facility's transportation van, when the Transport Driver failed to utilize the safety strap while the lift platform was being raised on the facility van. This resulted in the resident (Resident #3) falling from the lift and sustaining injuries to the left side…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-26 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, Consultant Pharmacist, and Nurse Practitioner interviews the facility failed to prevent the duplication of drug therapy by administering a duplicate order of the antihistamine Zyrtec (Cetirizine) prescribed for allergies. This resulted in 13 additional doses of the medication being administered to the resident which exceeded the recommended daily dose. This occurred for 1 of 1 resident (Resident #1) reviewed for unnecessary medications. Findings included. Resident #1 was admitted to the facility on [DATE] with diagnoses including in part; vascular dementia with mood disturbance, chronic kidney disease, and allergic rhinitis. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #1 had severely impaired cognition. She required extensive assistance with activities of daily living. She received antipsychotics, antidepressants, hypnotics, diuretics, and opioids during the assessment period. A physicians order dated 05/19/21 revealed Resident #1 was prescribed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-12 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, nurse practitioner, and resident and staff interviews, the facility failed to prevent the presence of maggots at a tube feeding insertion site; and failed to label a tube feeding dispensing bag with a date and time when initially opened for 1 of 2 residents (Resident #1) observed for tube feeding. Findings included: a. Resident #1 was admitted to the facility on [DATE]. Diagnoses included dysphagia (difficulty swallowing) following a stroke with right sided weakness (hemiplegia), aphasia (difficulty speaking), and gastrostomy (insertion of feeding tube). Review of the physician's orders revealed an order written on 02/03/23 for enteral (nutritional feeding via a tube) feed called Diabeticsource at 70 milliliters (ml) per hour, an order written on 03/02/23 to ensure resident has 2 hour break from continuous tube feeding, an order written on 03/13/23 to cleanse feeding tube site with normal saline and apply split gauze daily and as needed if soiled, and an order written on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-27 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews the facility failed to maintain the privacy of residents' records when the computer screen was left open with resident information exposed during two observations for 1 out of 4 medication carts observed. Findings included: a. A continuous observation of a medication cart on the 400 Hall at 11:45 AM until 12:05 PM on 07/24/23 revealed the computer screen was left open and displayed patient information for 15 minutes until it defaulted to a secured screen. Nurse #9 was not in view of the medication cart. A therapist and a resident in a wheelchair were noted to be adjacent (approximately 2 feet away) to the medication cart for 20 minutes, a family member with a resident in the wheelchair walked by the cart twice, two aides walked by the cart, and a resident in a wheelchair was parked in front to of the cart for 10 minutes while waiting for the nurse. An interview with Nurse #9 on 07/24/23 at 12:05 PM revealed she got pulled away and distracted and added she messed up. Nurse #9 stated she knew she was supposed secure resident information…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-27 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to code the Minimum Data Set (MDS) assessments accurately in the areas of discharge status (Resident #93), type of entry (Resident #61), and nutritional status (Resident #38), for 3 of 20 residents whose MDS assessments were reviewed. Findings included: 1. Resident #93 was admitted to the facility on [DATE] and discharged to home on [DATE]. Diagnoses included, in part: Dementia, anemia, and muscle weakness. Review of a Discharge/Return not anticipated MDS assessment dated [DATE] documented Resident #93 was discharged to an acute hospital. Review of a Social Services progress note written on 05/01/23 at 12:57 PM documented Resident #93 was short term rehabilitation and was to return home with her family and home health services upon completion of therapy. Review of the Discharge Instructions written on 05/05/23 documented the discharge destination for Resident #93 as home with family. Review of an additional Social Services progress note written on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to use 2-person assistance when transferring a resident using the mechanical lift and according to care planned interventions for 1 of 1 resident (Resident #99) reviewed for supervision to prevent accidents. Findings included. Resident #99 was admitted to the facility on [DATE] with diagnoses including cerebral vascular accident, and non-Alzheimer's dementia. A care plan dated 05/05/23 revealed in part; Resident #99 had expected decline related to advanced vascular dementia, end stage heart failure, advanced age, and continued cognitive decline. The goal of care included Resident #99's needs would be met daily. Interventions included in part; to transfer with the total mechanical lift using two-person assistance, resident was non-ambulatory. The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #99 had severely impaired cognition and required total dependence with bed mobility, transfers, and activities of daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-27 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, Physician, Nurse Practitioners and staff interviews, the facility failed to obtain a physician order for an indwelling urinary catheter for 1 of 2 residents (Resident #146); and failed to determine and document an accurate diagnoses for the urinary catheterization for 2 of 2 residents (Resident #146 and #145) who had an indwelling urinary catheter. Findings included: 1. Resident #146 was admitted to the facility on [DATE]. Diagnoses included, in part, stroke with right sided weakness. There was no diagnoses or justification recorded for an indwelling urinary catheter. A review of the discharge summary from the hospital dated 07/12/23 revealed there was no documentation to support why Resident #146 had an indwelling urinary catheter, A review of Resident #146's care plan dated 07/13/23 revealed there was no plan of care in place for an indwelling urinary catheter. The physician's urinary catheter orders written on 07/12/23 revealed an order to record urinary output each…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-27 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews, the facility failed to obtain an accurate weight for a newly admitted resident (Resident #80) and failed to put interventions in place to prevent weight loss (Resident #38) for 2 of 5 residents reviewed for nutrition. Findings included: 1. Resident #80 was admitted to the facility on [DATE] with diagnoses that included, in part: Osteomyelitis, malignant neoplasm of lung and bronchus (cancer), secondary malignant neoplasm of the brain, moderate protein calorie malnutrition, pressure ulcer Stage 4 on sacrum, unstageable pressure ulcer on buttock, Stage 3 chronic kidney disease, benign prostatic hyperplasia, dementia and sepsis. Review of an admission MDS (Minimum Data Set) assessment dated [DATE] revealed Resident #80 required extensive to total assistance with all activities of daily living. He coughed or choked while swallowing. He had a weight loss. He was on a mechanically altered diet. He had (1) stage 4 pressure ulcer and (2) unstageable pressure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-27 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews the facility failed to maintain a medication rate greater than 5% when a medication was administered after a meal instead of the physician order to give 30 minutes prior to a meal, and when one medication was omitted. The result of the medication errors could have resulted in a negative effect for 1 of 3 residents (Resident #7) observed for medication administration. The medication error rate was 8%. Findings included: Resident #7 was admitted to the facility on [DATE]. Diagnoses included, in part, chronic obstructive pulmonary disease, and gastroesophageal reflux disease (GERD). On 07/26/23 at 8:45 AM a medication administration pass was observed with Nurse #9 for Resident #7. Nurse #9 was observed preparing the following medications for administration: Seroquel (antipsychotic) 25 milligrams (mg) one tablet, and 50 mg one tablet, Tramadol (medication to treat pain), 50 mg one tablet, Allopurinol (medication to treat Gout) 100 mg one tablet, Anastrozole…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-27 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews the facility failed to secure a medication cart on the 400 Hall when the medication cart was noted to be in an unlocked position and the keys to the medication cart were inserted in the drawer where narcotics were kept for 1 out of 4 medication carts observed. Findings included: A continuous observation of a medication cart on the 400 Hall at 11:45 AM until 12:05 PM on 07/24/23 revealed the medication cart was facing the hallway and was unlocked with the keys to secure the cart and the narcotic drawer were observed hanging from the lock of the narcotic drawer. Nurse #9 was not in view. During the observation, a therapist and a resident in a wheelchair were adjacent (approximately 2 feet away) to the cart for 20 minutes, a family member with a resident in the wheelchair walked by the cart twice, two nurse aides walked by the cart, and a resident in a wheelchair was parked in front of the cart for 10 minutes while waiting for the nurse. An interview with Nurse #9 on 07/24/23 at 12:05 PM when she returned to the medication cart revealed she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-27 · tag F0867 — failed to act on quality-improvement findings — isolatedSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review and staff interviews, the facility's Quality Assurance and Performance Improvement Program (QAPI) failed to maintain implemented procedures and monitor interventions that the committee put into place following a recertification and complaint investigation on 03/03/22 for one deficiency that was originally cited in area of nutritional maintenance (F692). This deficiency was subsequently recited on the current recertification and complaint survey on 07/27/23. The continued failure during 2 surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F692: Based on observations, record review and staff interviews the facility failed to obtain an accurate weight for a newly admitted resident and failed to put interventions in place to prevent weight loss. During a recertification and complaint survey on 03/03/22, the facility failed to follow a renal diet for a resident reviewed for dialysis. An interview was conducted with the Administrator on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-07-27 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility failed to post accurate nurse staffing information for 17 out of 26 days reviewed for staffing. Findings included: A review of the nursing staff posting (report of nursing staff directly responsible for resident care) from 07/01/23 through 07/26/23 was conducted. The staff posting included the day shift 7:00 AM - 3:00 PM, the evening shift 3:00 PM - 11:00 PM and the night shift 11:00 PM - 7:00 AM. Each shift listed the category for Registered Nurses (RNs), Licensed Practical Nurses (LPNs) and Certified Nurses (CNAs), the census (# of residents in the facility), a column for the number and actual hours worked, and a column for staffing totals. A review of the actual working assignment sheets compared to the daily staff posting sheets from 07/01/23 through 07/26/23 revealed 17 of the staff posting sheets were noted to have discrepancies of actual nursing staff that were physically in the facility working at the beginning of each shift including the RNs, LPNs, and CNAs. An interview was conducted with the Nurse Scheduler on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$25,595 in federal fines across 2 penalties.
- $16,452 — penalty dated 2024-01-05
- $9,143 — penalty dated 2023-10-12
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to SABER HEALTHCARE GROUP — 126 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 2 of 5 | 2.6 | -0.6 vs chain |
| Staffing | 4 of 5 | 2.2 | +1.8 vs chain |
| Quality measures | 4 of 5 | 4.0 | ≈ chain avg |
The other 125 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 125; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SHG AUTUMN, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 100% | since 03/01/2016 |
| WWBV HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | since 09/30/2019 |
| OHI ASSET (NC) SHALLOTTE, LP | Organization | 5% OR GREATER SECURITY INTEREST; ADP OF THE SNF | — | since 03/01/2016 |
| VOLPE, BENJAMIN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER; ADP OF THE SNF | — | since 03/01/2019 |
| WEISBERG, WILLIAM | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER; ADP OF THE SNF | — | since 03/01/2016 |
| NICOLUZAKIS, GREGORY | Individual | CORPORATE OFFICER; ADP OF THE SNF | — | since 03/01/2019 |
| SHG MANAGEMENT LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2019 |
| SULLIVAN, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/17/2023 |
| VINER DAVIS, BETHANY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 06/08/2021 |
| CIBC BANK USA | Organization | ADP OF THE SNF | — | since 03/31/2021 |
| CITRIN COOPERMAN ADVISORS LLC | Organization | ADP OF THE SNF | — | since 03/01/2026 |
| SABER GOVERNANCE LLC | Organization | ADP OF THE SNF | — | since 09/01/2019 |
| SABER HEALTHCARE GROUP LLC | Organization | ADP OF THE SNF | — | since 03/01/2026 |
| SHG MT, LLC | Organization | ADP OF THE SNF | — | since 04/19/2026 |
| WALKER & ASSOCIATES PC | Organization | ADP OF THE SNF | — | since 12/18/2023 |
| DAVIS, JENNIFER | Individual | ADP OF THE SNF | — | since 05/27/2025 |
CMS files one row per role, so the 26 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.
10 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NC
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345294. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.