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Desert Cove Nursing Center

1750 West Frye Road, Chandler, AZ 85224 · For profit - Partnership · 120 certified beds · (480) 899-0641 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2026
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • about 20% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1727 W Frye Rd · (480) 963-3034 · Call to confirm hours
Pharmacy
1925 W Chandler Blvd · (480) 963-2705 · Call to confirm hours
Grocery
1930 W Thunderbird Rd · (602) 584-3133 · Call to confirm hours
Park
1500 W Maggio Way · (480) 782-2727 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased4.6%10.7%15.4%better
Long-stay residents who lose too much weight5.4%5.3%5.4%typical
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms2.9%3.9%6.5%better
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.7%2.1%3.3%better
Long-stay residents whose ability to walk worsened7.3%12.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication16.3%21.0%18.9%better
Long-stay residents given the seasonal flu vaccine95.7%94.6%95.3%typical
Long-stay residents with pressure ulcers7.8%4.4%4.7%worse
Long-stay residents with worsening bladder/bowel control9.8%20.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table6.1%10.6%17.1%better
Short-stay residents who newly got an antipsychotic medication0.5%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine78.4%87.3%79.4%typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

63.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 49 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

63.2%U.S. median 51.5%
Got home and stayed home
10.3%U.S. median 10.7%
Went back to hospital
86.2%U.S. median 56.6%
Met the expected recovery
0.46U.S. median 0.31
Therapy hours / resident / day
0.21hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
0.08hours / resident / day
Speech therapy

Met the expected recovery: 86.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 29 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.46 therapist hours per resident per day in 2026Q1 — more than 77% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 23% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF63.2%CMS range 49.2–71.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.3%CMS range 6.5–14.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge86.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge72.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge75.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened8.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.8%CMS range 3.4–10.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.191.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.69
RN hours/ resident / day
1.15
LPN hours/ resident / day
1.96
Aide hours/ resident / day
3.81
Total nurse hours/ resident / day
0.36
RN hoursweekends
50.0%
Total nursing turnover
75.0%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 68.7 residents a day — about 57% occupied, or roughly 51 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.81 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.96 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.16 hrs/resident/day on weekends vs 4.07 on weekdays — 22% thinner on weekends — a notable drop. RN hours go from 0.83 to 0.36 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-11-19)
9
at the previous standard inspection (2024-02-09)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

35 citations, most serious first. The 10 most serious are shown; the remaining 25 are one tap away and print in full.

  • Potential for harm · Dcited before2026-06-29 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and resident interviews, facility documentation and review of facility policies and procedures, the facility failed to protect the rights of one resident (Resident #46) to be free from physical abuse from another resident (Resident #27). The deficient practice could place residents at risk for resident to resident abuse and potential physical harm.Findings include:-Regarding Resident #46:Resident #46 (Alleged Victim, AV) was initially admitted to the facility on [DATE], and was re-admitted on [DATE], with diagnoses that included acute posthemorrhagic anemia, diaphragmatic hernia, gastric ulcer with hemorrhage, hemiplegia and hemiparesis following cerebral infarction, attention and concentration deficit, anxiety disorder, and other comorbid conditions.A care plan dated May 21, 2026, indicated that the resident exhibited behavioral problems, including yelling and calling out when triggered. Interventions included anticipating and addressing the resident's needs, explaining…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Ecited before2026-04-15 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interviews, the State Agency's (SA) complaint portal, and review of the facility's policies and procedures, the facility failed to ensure 5 out of 5 residents' (#7, #10, #40, #90, and #100) medications administration were accurately documented in the Medication Administration Record (MAR). The sample size was 5. The deficient practice could cause an unclear indication of whether medication was administered to the right resident. Findings include:-Regarding Resident #7:Resident #7 was admitted on [DATE], with diagnoses that included major depressive disorder, anemia, and sepsis. An order summary dated February 21, 2026, revealed an order for Oxycodone HCL Oral Tablet 5 MG (a Controlled Substance/ an Opioid), give 1 tablet by mouth every 8 hours as needed for pain. A comprehensive Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 8, indicating that Resident # 7 had moderate cognitive impairment. The MDS further revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-18 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and resident interviews, and review of facility documentation and policies, the facility failed to ensure that professional standards of care were followed regarding the implementation of Physician-ordered speech services for Resident #2. The deficient practice could result in speech issues not identified and treated as appropriate. Findings include: Resident #2 was admitted to the facility on [DATE] with diagnoses of Other Fracture of Upper and Lower End of Right Fibula, subsequent Encounter for Closed Fracture with Routine Healing, Progressive Supranuclear Ophthalmoplegia/Steele-Richardsonolszewski (SRO), and muscle weakness. Review of the most recent quarterly Minimum Data Set (MDS) dated [DATE] revealed the Resident #2 had a Brief Interview for Mental Status (BIMS) score of 12, indicating she was cognitively intact. Further review of the MDS revealed Resident #2 was receiving Physical Therapy (PT) and no Speech Therapy (ST) or Occupational Therapy (OT). Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and resident interviews, and facility documentation, policies and procedures, the facility failed to ensure that adequate supervision and monitoring was provided for one resident (#76) who was left unattended in the shower room for an extended period of time. The deficient practice could result in avoidable accidents and/or decline in function.Findings include: Resident #76 was re-admitted to the facility on [DATE], with diagnoses that include Acute on Chronic Systolic (Congestive) Heart Failure, Diabetes Mellitus, chronic respiratory failure, difficulty in walking, not elsewhere classified, and muscle weakness. Upon further review, Resident #76 has a history of bilateral below-the-knee amputation (BKA). Review of the care plan dated September 12, 2025, revealed a focus indicating the Resident #76 is at risk for falls related to decreased endurance, strength, and mobility. Interventions include assisting with Activities of Daily Living (ADLs) as needed and call light within…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-18 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a review of clinical records, observation, and staff interviews, the facility failed to ensure that appropriate infection control practices were implemented and followed for one resident (#33). The deficient practice could result in a spread of preventable illness to residents and staff.Findings include:Resident #33 was admitted to the facility on [DATE], with a diagnosis that included infection and inflammatory reaction due to an indwelling urethral catheter, subsequent use, urinary tract infection, obstructive and reflux uropathy, unspecified.During an observation on December 17, 2025, at 2:50 PM, while standing directly across the hallway in line of resident #33's room, a Certified Nursing Assistant (CNA/Staff#7) observed to enter resident #33's room. Staff #7 was observed entering the resident's bathroom, returning with a canister, and proceeded to empty the catheter bag that was observed hanging from the lower bed rails belonging to resident #33. CNA (Staff #7) was then observed to be wearing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-19 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility failed to wear Personal Protective Equipment (PPE) and properly sanitize hands during resident care and interaction. The deficient practice could spread infection to other residents. -Regarding not wearing Personal Protective Equipment (PPE) Resident #2 was admitted to the facility on [DATE], with diagnoses that included neuromuscular dysfunction of the bladder, cellulitis of the right lower limb, Type 2 Diabetes Mellitus, and acquired absence of the left leg above the knee. During initial pool screening on September 22, 2025, at 7:41 AM, Resident #2 was observed to have a Foley catheter bag hanging on her bed rails. Upon entering the room, a Certified Nurse Assistant (CNA/Staff #89) was observed emptying the contents of the Foley bag into a plastic container. The CNA was observed to be wearing gloves, but was not observed to be wearing a gown. An interview was conducted with the CNA (Staff #89) immediately following the observation. The CNA stated that she only wears a gown when performing catheter…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-19 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: 2Number of residents cited: 2Based on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure advance directives were completed and maintained for two residents (#9 and #58). The deficient practice could result in residents not receiving proper care according to their preferences or potential harm to the resident's life.-Regarding Resident #58 Resident #58 was admitted to the facility on [DATE], with diagnoses that included paraplegia, hypertension, major depressive disorder, chronic pain, anxiety disorder, and heart failure. During an initial pool record review on [DATE], evidence of Resident #58's advance directive wishes could not be located in the physician's orders or in the miscellaneous tab of his electronic record. Resident 58's Care Plan, dated [DATE], revealed that the resident was a full code, meaning he wanted cardiopulmonary resuscitation performed in the event of an emergency. An interview was conducted with a Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-19 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documents, staff interviews and facility policy, the facility failed to ensure that 2 residents (#6, 66) were not abused. Findings include:--Regarding the incident between resident #100 and resident #66 -Resident #100 was admitted on [DATE], with diagnoses of Major Depressive Disorder, and Hemiplegia and Hemiparesis following cerebral infarction affecting the right dominant side. A quarterly Minimum Data Set (MDS) dated [DATE], included that this resident had moderately impaired cognition and that the resident used a wheelchair. A care plan dated January 4, 2024, included that resident #100 has impaired cognitive ability with impaired insight and poor recall. Interventions included to cue, reorient, and supervise. A Health Status Note dated March 19, 2024, included that resident #100 was witnessed by a CNA to be pulling on another resident's shirt as the other resident was propelling herself in her wheelchair by this resident. This note included that the other resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-19 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on personnel file review, staff interview, and facility policy review, the facility failed to ensure that 2 of 3 sampled direct-care staff (#87 and #118) maintained valid Cardiopulmonary Resuscitation (CPR) and first aid certifications as per their job descriptions. The deficient practice could result in potential harm to residents due to staff not being knowledgeable about how to provide emergency care to residents.Findings include: Review of a personnel file for a Licensed Practical Nurse (LPN/Staff#87) revealed no evidence of CPR or first aid certification. The personnel file also revealed a job description signed on [DATE], that says an LPN must have CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Review of a personnel file for a Certified Nursing Assistant (CNA/Staff#118) revealed no evidence of CPR or first aid certification. The personnel file also revealed a job description signed on [DATE], that says a CNA must have CPR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-19 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, and policy review, the facility failed to ensure current nurse staffing information was accurate for actual hours worked by licensed direct care nursing staff. The deficient practice could result in residents and visitors not being informed of accurate and current staffing information. Findings include:A review of August and September 2025 staff postings compared with the actual hours worked revealed that 3 out of 7 staff postings did not match the actual hours worked by staff. -August 26, 2025: staff posting indicated 6 Certified Nursing Assistants (CNAs) worked 48 hours on the night shift. Review of the total actual hours worked revealed that 5 CNAs worked 60 hours. -September 7, 2025: staff posting indicated 3 Licensed Practical Nurses (LPNs) worked the day shift, but the actual hours worked revealed 2 LPNs worked. The staff posting also indicated there were 4 LPNs who worked the night shift for 42 hours, but the actual hours worked should have been 48. The staff posting indicated 6 CNAs worked 48 hours on the night shift, but the total…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
Show the remaining 25 citations
  • Potential for harm · D2025-11-19 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure that medications were accurately acquired and administered to meet the needs of one resident (#58). This deficient practice could lead to mismanagement of the residents' symptoms.Resident #58 was initially admitted to the facility on [DATE], and most recently admitted on [DATE], with diagnoses that included paraplegia, hypertension, chronic pain, heart failure, major depressive disorder, and anxiety disorder.During initial pool screening, on September 21, 2025, at 11:58 AM, Resident #58 explained that the facility oftentimes runs out of his scheduled pain medication, leaving the resident to experience extreme pain.Resident #58's initial care plan indicated he was at risk for pain related to neuropathy, chronic pain, and generalized pain. One of the interventions was to administer pain medications as ordered.A review of Resident #58's provider orders revealed an order for Oxycodone, 15 milligrams (mg), one tablet every four…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-19 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to ensure that one resident (#8) was free from significant medication errors. This deficient practice could lead to adverse outcomes for residents.Findings include:Resident #8 was admitted to the facility on [DATE], with diagnoses that included paraplegia, neuromuscular dysfunction of the bladder, diabetes mellitus, hypertensive heart disease, and bipolar disorder.A review of Resident #8's medication administration record (MAR) indicated the resident had the following medications due at 8:00 AM:-Dapagliflozin Propanediol, 10 milligrams (mg), one tablet in the morning-Aspirin EC (enteric coated) Delayed Release, 81 mg, one tablet one time a day-Baclofen, 10 mg, one tablet three times a day-Famotidine, 20 mg, one tablet two times a day-Fluticasone Propionate Nasal Suspension, 50 mcg/act (micrograms per actuation), one inhalation two times a day-Gabapentin, 100 mg, one tablet three times a day-Insulin Glargine 100 units/ml (milliliter),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-19 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Number of residents sampled: Number of residents cited: Based on observations, staff interviews, and a review of facility policies, the facility failed to ensure that expired medications were properly discarded and not available for use. These deficient practices could result in residents receiving expired medications, and could result in resident injury, medication overdose, or contradictions. The facility census was 69.An observation was conducted of the Central medication room on September 22, 2025, at 02:46 PM with the Assistant Director of Nursing (ADON/staff #104). The following expired medications were identified: Five boxes of unopened one-daily Multivitamin dietary supplement, with an expiration date of April 2025. One unopened box of zinc 50mg, with an expiration date of March 2025. Four unopened boxes of vitamin B-12 100mcs, with an expiration date of July 2025.During this observation, an interview was conducted with the ADON (Staff # 104). Staff #104 stated that all the nurses are responsible for checking and disposing of expired medications. Staff # 104 stated that she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-19 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to ensure that the medication administration record (MAR) was accurately documented for one resident (#8). This deficient practice could lead to adverse outcomes for residents.Findings include:Resident #8 was admitted to the facility on [DATE], with diagnoses that included paraplegia, neuromuscular dysfunction of the bladder, diabetes mellitus, hypertensive heart disease, and bipolar disorder.A review of Resident #8's MAR indicated the resident had the following medications due at 8:00 AM:-Dapagliflozin Propanediol, 10 milligrams (mg), one tablet in the morning-Aspirin EC (enteric coated), Delayed Release, 81 mg, one tablet one time a day-Baclofen, 10 mg, one tablet three times a day-Famotidine, 20 mg, one tablet two times a day-Fluticasone Propionate Nasal Suspension, 50 mcg/act (micrograms per actuation), one inhalation two times a day-Gabapentin, 100 mg, one tablet three times a day-Insulin Glargine 100 units/ml (milliliter), 35…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-19 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure a resident (#5) was provided assistance with bathing or showering according to the resident's preference and to meet the resident' needs. The deficient practice could lead to a breakdown in skin integrity and/or psychosocial harm of a resident.Findings include:Resident #5 was admitted to the facility April 27, 2022, with diagnoses that included paraplegia, hypertension, and other chronic pain, and re-admitted to the facility on [DATE], with diagnoses that included sepsis and infection and inflammatory reaction due to indwelling urethral catheter.A quarterly minimum data set (MDS) assessment dated [DATE], revealed Resident #5 had a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition. Section GG revealed the resident was dependent on caregivers for showering and/or bathing.A care plan initiated May 1, 2022, and another care plan initiated September 9, 2025,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure a resident (#5) was provided care and services for a urinary catheter according to physician orders. The deficient practice could lead to infection.Findings include:Resident #5 was admitted to the facility April 27, 2022, with diagnoses that included paraplegia, hypertension, and other chronic pain, and re-admitted to the facility on [DATE], with diagnoses that included sepsis and infection and inflammatory reaction due to indwelling urethral catheter.A quarterly minimum data set (MDS) assessment dated [DATE], revealed Resident #5 had a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition. Section H revealed the resident had an indwelling catheter, and Section I revealed the resident had the active diagnoses of neurogenic bladder.A care plan for a catheter related to obstructive uropathy initiated October 20, 2022, revealed interventions to provide catheter care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-22 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, review of clinical record, and review of facility policy, the facility failed to ensure an allegation of abuse was reported to mandated entities within 2 hours for one resident (#2). The deficient practice could lead to an allegation of abuse not being investigated by all mandated entities timely, resulting in possible ongoing abuse to a resident.-Findings include: Resident #2 was admitted to the facility July 7, 2025, with diagnoses that included encounter for surgical aftercare following surgery on the circulatory system, peripheral vascular disease, type 2 diabetes mellitus, and major depressive disorder.A brief interview for mental status (BIMS) assessment dated [DATE], revealed the resident had a score of 14, indicating intact cognition.A Weekly Skin Integrity Data Collection dated July 19, 2025, revealed the resident's groin had a surgical incision, no redness, no bruising, no swelling to peri-area.An email receipt dated July 19, 2025, revealed that an Adult Protective Services report…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-24 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interviews, and facility documentation and policy, the facility failed to ensure that one resident (# 23) received wound care in accordance with physician orders. This deficient practice can result in diminished quality of life, and suboptimal clinical outcomes. Findings include: Resident # 23 was admitted to the facility April 3, 2023 with diagnoses that included heart failure, cellulitis of left lower limb, Diabetes Type 2 with ulcers, obesity, and muscle weakness. Review of the resident's Break in Skin Integrity care plan, initiated on February 20, 2023 revealed the resident was to have treatment as ordered and weekly skin checks. Review of the Nursing Home Comprehensive Minimum Data Set (MDS), dated [DATE], revealed the resident had a Brief Interview for Mental Status score of 15, indicating cognition was intact. The MDS also identified the resident as having an infection of the foot, and a diabetic foot ulcer(s). Review of the residents wound care order, initiated on April…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-03 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and facility policy review, the facility failed to ensure one resident (#26) was free from sexual abuse. The deficient practice resulted in a resident being inappropriately touched by another resident. Findings include: Resident #26 was admitted to the facility on [DATE] with diagnoses that included unspecified dementia, psychotic disturbance, mood disturbance, and anxiety. Review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 10, indicating the resident had moderate cognitive impairment. Review of the care plan and nursing progress notes revealed no evidence of sexual abuse occurring. Additionally, there were no psychiatric notes or evaluations created following the abuse. Review of physician orders revealed no evidence of new orders following the abuse, including no new orders for psychiatric evaluation. Resident #13 was admitted to the facility initially on August 9, 2024. He was later re-admitted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-19 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, and staff interviews, the facility failed to ensure three residents (#1, #2 and #3) were provided adequate supervision to prevent resident abuse. The deficient practice could result in residents being at risk for abuse. Findings include: -Resident #1 was admitted to the facility on [DATE] which include a diagnoses of Hypertension, Diabetes Mellitus, Aphasia, Cerebrovascular Accident (CVA), and Bipolar Disorder. A review of resident's care plan dated August 14, 2023 revealed resident has the potential to be physically aggressive -strikes at others related to poor impulse control, non verbal, multiple cerebrovascular accident, confusion/impaired cognition. Resident will try to interact with others by tapping/patting them on the arm which can be misconstrued as hitting especially due to his hand contractures which appear fistlike , resident enjoys music via his headphones. Interventions include to administer medication as ordered, assess and anticipate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interviews, and review of policy, the facility failed to provide necessary services to maintain good grooming and personal hygiene for one resident (#39) and that assistance with meals was provided for one resident (#10). The sample size was 16. The deficient practice had the potential for not providing services and assistance to residents. Findings include: Resident #39 was admitted on [DATE] with diagnoses that included paraplegia, chronic pain, polyneuropathy, retention of urine, anxiety disorder, benign prostatic hyperplasia with lower urinary tract symptoms, calculus in the bladder, neuromuscular dysfunction of the bladder and muscle weakness. A review of the care plan regarding activities of daily living initiated on May 1, 2022 revealed that resident #39 is totally dependent on 2-staff members to provide a bath/shower twice a week and as necessary. A review of the quarterly MDS (minimum data set) assessment dated [DATE] revealed a BIMS (brief interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of clinical records and policy, observations, and staff interviews, the facility failed to ensure the environment remained free of accident hazards by not leaving medications unattended. The deficient practice had the potential to cause an accident and may result in undesirable medication-induced harm. Findings included: On February 08, 2024 at 9:34 A.M. a small clear plastic measuring cup with a red capsule was observed to be on top of a medication cart with no staff present. The Director of Nursing (DON/Staff # 98) also observed the unattended medication on a medication cart located by the DON's office, while walking towards her office. The DON was then observed picking up the medication cup with the capsule and disposed of it in an uncovered rectangular bin located at the bottom end of the medication cart. An interview was conducted on February 08, 2024 at 9:34 AM with a registered nurse (RN/Staff # 71) who stated the medication on top of the medication cart was docusate that belonged to resident #55. An interview was conducted on February 08, 2024 at 9:34 AM with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 63. The deficient practice has the potential to affect resident care. Findings include: Review of the staff schedules punch details for January 2023 and March 2023 there were no Registered Nurse (RN) on duty for 8 consecutive hours for at least 4 days each month. In November and December 2023, there were no RNs for 8 consecutive hours for one day in each month. In an interview conducted with the staffing coordinator (staff #34) on February 8, 2024 at 10:24 A.M. she stated that she was aware of the regulations for scheduling an RN for 8 hours each day, and that there is typically an RN in the building. She stated the Infection Preventionist, who is an RN, or the Director of Nursing (DON) would be there. In an interview conducted with the DON on February 7, 2024, she stated that if there is not a licensed nurse available in a 24 hour period, the DON will come in to cover.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical review, staff interviews, and facility policy and procedures, the facility failed to administer pain medication within the pain scale parameters for two resident (#39, #17). The deficient practice could result in residents being overmedicated. Findings include: Resident #39 was admitted on [DATE] with diagnosis including paraplegia, chronic pain, polyneuropathy, anxiety disorder, difficulty walking and muscle weakness. A review of the quarterly MDS (minimum data set) dated January 10, 2024 revealed a BIMS (brief interview of mental status) score of 12, indicating mild cognitive impairment. The MDS further revealed that resident #39 received both regularly scheduled medications as well as PRN (pro re nata-as needed) medications. A review of the physician orders revealed an order for 10 milligrams (mg) of oxycodone, 1 tablet by mouth, every 4 hours as needed for pain ranging from a pain level of 4 to a level of 10. Review of the MAR (medication administration record) for January 2024 and February…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, and review of policies and procedures, the failed to ensure staff conducted appropriate hand hygiene during kitchen food preparation and dining services, as well as donning beard guards/ nets in the presence of facial hair. The deficient practice could result in infection and or contamination of food. Findings include: A kitchen observation was conducted on February 5, 2024 at 8:13 A.M. Staff #77, dietary aide, was observed in the kitchen, with facial hair present and not wearing a beard guard/ net. A kitchen observation was conducted on February 6, 2024 at 10:00 A.M. for puree observation. Staff #5, cook, was observed answering the kitchen phone and returning to the puree preparation without first conducting hand hygiene. A dining room observation was conducted on February 6, 2024 at 11:46 A.M. Staff #47, activities director, was observed pulling up his pants, scratching his face and then proceeding with passing out dining trays. A dining room observation occurred on February 6, 2024 at 11:49 A.M. Staff #34, staffing coordinator, was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and review of policy, the facility failed to ensure infection control practices were observed. The deficiency in practice can lead to the spread of infections. Regarding failure to ensure transmission-based precautions: Resident # 60 was admitted on [DATE] with diagnoses of unspecified hydronephrosis, malignant neoplasm of endometrium, and Type 2 Diabetes Mellitus. Review of a Minimum Data Set (MDS) assessment revealed a Brief Interview for Mental Status (BIMS) score of 15 indicatING the resident was cognitively intact. Review of a care plan initiated on June 27, 2018 by Infection Preventionist (IP)/Registered Nurse (RN) (Staff # 26), revealed Resident # 60 had a foley catheter. Interventions included to place resident in enhanced barrier precautions in order to prevent signs or symptoms of urinary infection. During an observation conducted on February 6, 2024 at 10:12 A.M. revealed personal protective equipment (PPE) and Centers for Disease Control and Prevention (CDC) signage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record and policy review, the facility failed to ensure one resident (#6) was assessed to self-administration medication. The deficient practice could result in residents self-administering medications without assessment. Findings included: Resident #6 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes, spinal stenosis, heart failure, and essential hypertension. Review of the quarterly MDS (minimum data set) assessment dated [DATE] revealed a BIMS (brief interview for mental status) score of 15, indicating the resident was cognitively intact. On February 5, 2024 at 11:16 A.M. a medication, hydrocortison ointment 1% max strength, was observed on a bedside table with resident #6. There were no staff present. Resident #6 stated that staff were aware that resident had the medication. On February 6, 2024 at 8:59 A.M. a vicks vaporub was observed on an over bed table by resident #6. There were no staff present. An interview was conducted on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interviews, and facility policy, the facility failed to ensure one resident (#123) received safe monitoring of vital signs. Vital signs were obtained using the arm with the shunt contrary to the facility policy and care plan. The deficient practice could result in the potential for complications and the resident not receiving appropriate care and treatment. Findings included: Resident #123 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease (ESRD), dependence on renal dialysis, and bacteremia. A progress note dated January 31, 2024 revealed a not indicating resident has left arm fistula. Review of a progress note dated February 4, 2024 revealed patient has shunt in left arm. Review of Dialysis Treatment Notification forms from January 26, 2024 through February 5, 2024 indicated resident had dialysis access on an arteriovenous fistula on was located on the left upper arm. A review of a minimum data set (MDS) dated [DATE] revealed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records and policy, observations, and staff interviews the facility failed to ensure unused medication were disposed of according to accepted professional standards. The deficient practice of erroneous medication disposal may result in undesirable medication-induced harm. Findings included: On February 08, 2024 at 9:34 A.M. a small clear plastic measuring cup with a red capsule was observed to be on top of a medication cart with no staff present. The Director of Nursing (DON/Staff # 12) also observed the unattended medication on a medication cart located by the DON's office, while walking towards her office. The DON was then observed picking up the medication cup with the capsule and disposed of it in an uncovered rectangular bin located at the bottom end of the medication cart. An interview was conducted on February 8, 2024 at 10:11 A.M. with Registered Nurse (RN/Staff # 20) who stated unused medications should be disposed of in sharps container. Staff # 20 stated all pills,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-03 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and review of facility policy, the facility failed to ensure that one resident (#208) and/or their representative were informed of the risks and benefits of psychotropic medications prior to the administration of the medications. The sample size was 8. The deficient practice could result in residents and/or resident representatives not being aware of the benefits and the potential adverse side effects of psychoactive medications. Findings include: Resident #208 was admitted on [DATE] with diagnoses that included type 2 diabetes mellitus, chronic kidney disease, and major depressive disorder. The physician's orders revealed the following orders for antidepressant medications: -March 14, 2022 Fluoxetine HCL capsule 20 mg (milligrams), give 1 capsule by mouth once a day for depression. -March 14, 2022 Trazodone HCL tablet 50 mg give 1 tablet at bedtime for depression. -March 14, 2022 Venlafaxine HCL tablet 50 mg give 1 tablet by mouth twice a day for depression.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-03 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, and policy reviews, the facility failed to ensure one resident (#212) was assessed to self-administer medications. The sample size was 18. The deficient practice could result in medications not being administered as ordered. Findings include: Resident #212 was admitted on [DATE] with diagnoses that included fracture of left arm humerus, type 2 diabetes mellitus, hypertension, and chronic obstructive pulmonary disease. During an observation and resident interview conducted on October 31, 2022 at 9:20 AM, an Albuterol sulfate HFA inhaler was observed on the resident #212's bedside table. The resident stated the inhaler is always left on the bedside table. Review of physician's orders revealed no evidence of orders for an inhaler to be left at the bedside. Review of the clinical record revealed no evidence of an assessment for self-administration of medications. Review of the care plan revealed no evidence that self-administration of medication was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-03 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that one resident (#26) had an order for a multi-podus boot. The sample size was 3. The deficient practice could result in residents having multi-podus boots without an order. Findings include: Resident #26 was readmitted to the facility on [DATE] with diagnoses that included osteomyelitis, cellulitis of right limb, chronic obstructive pulmonary disease, difficulty in walking and major depressive disorder. During an observation conducted on October 31, 2022, the resident was observed lying on the bed with a multi-podus boot on the right foot. Review of the physician orders revealed no evidence of an order for application/use of a multi-podus boot. Review of the October 2022 Treatment Administration Record (TAR) revealed no evidence regarding the multi-podus boot. Review of the care plan did not reveal pressure relief of the left foot, using a multi-podus boot. Review of the admission…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, and review of policy and procedure, the facility failed to ensure necessary services were consistently provided to maintain good personal hygiene for one resident (#25). The sample size was 5. The deficient practice could result in personal hygiene needs not being met for residents. Findings include: Resident #25 was readmitted to the facility on [DATE], discharged [DATE] and readmitted to the facility on [DATE] with diagnoses that included metabolic encephalopathy, chronic obstructive pulmonary disease, morbid (severe) obesity due to excess calories, and heart failure. A review of the care plan revised 10/27/21 revealed the resident had an Activities of Daily Living (ADL) self-care performance deficit related to respiratory failure. The goal was that the resident would maintain the current level of function in ADLs and needed assistance with bathing/showering. Interventions revealed the resident required assistance of one person for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-03 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to ensure one resident (#212) was free of unnecessary drugs, by failing to ensure pain medication was administered as ordered by the physician. The sample size was 5. The deficient practice could result in residents receiving medications that may not be necessary. Findings include: Resident #212 was admitted on [DATE] with diagnoses that included anxiety disorder, major depressive disorder, fracture of left arm humerus, type 2 diabetes mellitus, hypertension, and chronic obstructive pulmonary disease. Review of the physician orders dated October 25, 2022 included Oxycodone HCL (an analgesic opioid) 5 milligram (mg) tablet by mouth every 4 hours for severe pain 7-10. Review of the resident's care plan initiated on October 26, 2022, revealed the resident had pain/discomfort related to a left arm fracture with interventions to administer pain medications as ordered. Review of the Medication Administration Record (MAR) for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-03 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to ensure a PRN (as needed) psychotropic medication had a stop date within the required time frame for one resident (#212). The sample size was 5. The deficient practice could result in residents receiving medication that is not necessary. Findings include: Resident #212 was admitted on [DATE] with diagnoses that included anxiety disorder, major depressive disorder, fracture of left arm humerus, type 2 diabetes mellitus, hypertension, and chronic obstructive pulmonary disease. A physician order dated October 26, 2022 included Alprazolam (a benzodiazepine for anxiety) 0.5 milligrams (mg) tablet by mouth every 12 hours as needed (PRN). The admission Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident intact cognition, with no behaviors exhibited. Review of the Medication Administration Records (MARs) for October 2022 and November 2022…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.4-1.4 vs chain
Health inspection 1 of 52.8-1.8 vs chain
Staffing 3 of 53.3-0.3 vs chain
Quality measures 5 of 54.5+0.5 vs chain
The other 193 homes this chain runs (chain average 3.4★, per CMS)
1 of 5Garden Terrace At Overland ParkOverland Park, KS 1 of 5Hammond-Whiting Care CenterWhiting, IN 1 of 5Life Care Center Of AndoverAndover, KS 1 of 5Life Care Center Of Cape GirardeauCape Girardeau, MO 1 of 5Life Care Center Of GrayGray, TN 1 of 5Life Care Center Of HixsonHixson, TN 1 of 5Life Care Center Of Mount VernonMount Vernon, WA 1 of 5Life Care Center Of RenoReno, NV 1 of 5Life Care Center Of Sierra VistaSierra Vista, AZ 1 of 5Life Care Center Of The WillowsValparaiso, IN 1 of 5Life Care Center Of TucsonTucson, AZ 1 of 5Life Care Center of Coeur d'AleneCoeur d'Alene, ID 1 of 5Life Care Center of ElkhornElkhorn, NE 1 of 5Life Care Center of Hilton HeadHilton Head Island, SC 1 of 5Life Care Center of OmahaOmaha, NE 1 of 5Life Care Center of PlainwellPlainwell, MI 1 of 5Life Care Ctr Of LawrencevilleLawrenceville, GA 1 of 5Rensselaer Care CenterRensselaer, IN 2 of 5Canon Lodge Care CenterCanon City, CO 2 of 5Darcy Hall Of Life CareWest Palm Beach, FL 2 of 5Evergreen Nursing HomeAlamosa, CO 2 of 5Garden Terrace Healthcare Center of HoustonHouston, TX 2 of 5Hallmark ManorFederal Way, WA 2 of 5Lane House, TheCrawfordsville, IN 2 of 5Life Care Center Of Altamonte SpringsAltamonte Springs, FL 2 of 5Life Care Center Of AthensAthens, TN 2 of 5Life Care Center Of BridgetonBridgeton, MO 2 of 5Life Care Center Of BrookfieldBrookfield, MO 2 of 5Life Care Center Of ClevelandCleveland, TN 2 of 5Life Care Center Of ColumbiaColumbia, SC 2 of 5Life Care Center Of Coos BayCoos Bay, OR 2 of 5Life Care Center Of Federal WayFederal Way, WA 2 of 5Life Care Center Of GrandviewGrandview, MO 2 of 5Life Care Center Of KirklandKirkland, WA 2 of 5Life Care Center Of Merrimack ValleyBillerica, MA 2 of 5Life Care Center Of Morgan CountyWartburg, TN 2 of 5Life Care Center Of PuyallupPuyallup, WA 2 of 5Life Care Center Of Red BankChattanooga, TN 2 of 5Life Care Center Of South Las VegasLas Vegas, NV 2 of 5Life Care Center Of TullahomaTullahoma, TN

Showing 40 of 193; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
DEVELOPERS INVESTMENT COMPANY INCOrganizationINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROLsince 06/01/1993
BUTNER, NANCYIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROLsince 09/16/2018
JOHNSON, BRANDONIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/04/2026
PINA, JAYELEENIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROLsince 04/21/2026
FRANCO, MARKIndividualCORPORATE DIRECTORsince 09/12/2025
SMITH, FRANKIndividualCORPORATE DIRECTORsince 06/19/2025
CROSS, CINDYIndividualCORPORATE OFFICERsince 04/21/1994
HENRY, TERRYIndividualCORPORATE OFFICERsince 08/16/1999
LAY, LISAIndividualCORPORATE OFFICERsince 02/09/2018
SWANKER, RICHARDIndividualCORPORATE OFFICERsince 04/01/2011
THURMOND, JOANIndividualCORPORATE OFFICERsince 09/22/2000
CHANDLER UNITED MEDICAL INVESTORS LIMITED PARTNERSHIPOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2000
LIFE CARE AFFILIATES IIOrganizationOPERATIONAL/MANAGERIAL CONTROL; GENERAL PARTNERSHIP INTEREST; ADP OF THE SNFsince 06/01/1993
LIFE CARE CENTERS OF AMERICA, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/18/2025
FLETCHER, TODDIndividualOPERATIONAL/MANAGERIAL CONTROLsince 12/13/2024
KANE, RONALDIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/04/2026
PRESTON, AUBREYIndividualOPERATIONAL/MANAGERIAL CONTROLsince 12/13/2024
ZIEGLER, JAMESIndividualOPERATIONAL/MANAGERIAL CONTROLsince 12/13/2024
PRESTON, FORRESTIndividualLIMITED PARTNERSHIP INTEREST; ADP OF THE SNFsince 08/31/2000

CMS files one row per role, so the 30 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.2M
Net patient revenuemost recent cost report
-9.2%
Operating marginrevenue minus expenses
$1.8M
Related-party expense20% of expenses
Who pays — share of resident-days
Medicaid 66%Medicare 5%Other / private 29%

This home reported $1.8M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$385per resident / day
operating cost
$11,706per month
≈ monthly operating cost
$353per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in AZ

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arizona Medicaid page.

Typical monthly cost in Arizona
$8,365/mo
Nursing home (semi-private)
$11,437/mo
Nursing home (private)
$6,250/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 035095. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-19, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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