Life Care Center Of Cape Girardeau
365 South Broadview Street, Cape Girardeau, MO 63703 · For profit - Corporation · 120 certified beds · (573) 335-2086 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has a citation for mishandling residents’ money or property (F0569)
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $149,578 in federal fines (most recent 2025-05-22)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (68%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 9.3% | 18.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 9.3% | 5.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.4% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 7.5% | 18.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.3% | 4.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 7.2% | 17.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 32.2% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 88.3% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.1% | 4.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 24.8% | 17.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 10.0% | 23.5% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.8% | 2.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 52.3% | 63.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 24.2% | 26.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 17.9% | 13.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.34 | 2.11 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.63 | 2.33 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
53.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 195 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 81.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 38 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.59 therapist hours per resident per day in 2026Q1 — more than 87% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 2% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 53.0%CMS range 45.2–59.7 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 13.3%CMS range 10.2–15.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 81.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 79.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 68.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.1% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 94.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.9% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.7%CMS range 5.7–11.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.18 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 85.1 residents a day — about 71% occupied, or roughly 35 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.53 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.553 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.84 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.11 hrs/resident/day on weekends vs 3.71 on weekdays — 16% thinner on weekends. RN hours go from 0.67 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 68% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
45 citations, most serious first. The 17 most serious are shown; the remaining 28 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-06-27 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an accurate and consistent system was in place to direct staff when to initiate basic life support for one resident (Resident #1), when on [DATE] at around 10:25 P.M., staff entered the resident's room and found the resident unresponsive with no respirations. Cardiopulmonary resuscitation (CPR - a procedure performed usually involving chest compressions and assisted breathing to revive a person's life) was initiated by facility staff with notification to emergency medical services (EMS) and hospice services. The resident's facility medical record showed a full code status order was entered on [DATE], without any documentation of the resident's wishes or consent for a full code status. The resident's hospice record located in the facility showed the resident's consent and an order for do not resuscitate (DNR) on [DATE], with documentation of the conversation for the DNR as per the resident's choice. The facility census was 92. On [DATE] at 4:25…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2025-03-18 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure an accurate and consistent system was in place to direct staff when to initiate basic life support for one resident (Resident #1) when on [DATE] the Phlebotomist came in around 5:00 A.M. and came to nurse's station and said the resident would not wake up. Licensed Practical Nurse (LPN) E went to the room and the resident did not have a pulse. LPN E and Certified Nurse Aid (CNA) C went to the nurse's station to check the report sheet for code status. The resident was a full code. LPN E returned to the room to begin Cardiopulmonary Resuscitation (CPR) while CNA C checked the electronic medical record for code status and called the code overhead. After a few compressions, CNA C returned to the room and stated the resident was a Do Not Resuscitate (DNR) according to the electronic records. LPN E stopped compressions and 911 was not called. Record review upon the resident's admission, [DATE], a DNR was signed. On a [DATE] re-admission a Full Code was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-12-18 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure two residents (Residents #1 and #2) out of five sampled residents received treatment and care in accordance with professional standards of practice, the comprehensive care plan, and the residents' choices related to pain management. The facility's census was 94. Review of the facility policy titled, Pain Assessment and Management, last revised 09/12/23, showed: - Facility must ensure that pain management is provided to residents who require such services consistent with professional standards of practice, the comprehensive-centered care plan, and the residents' goals and preferences; - Based on assessment, the facility in collaboration with the attending physician/prescriber, other health care professionals, and the resident and/or their representative, develops, implements, monitors, and revises as necessary interventions to prevent or manage each individual resident's pain; - Monitor appropriately for effectiveness and/or adverse consequences; - All residents will be assessed for pain indicators upon…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-11-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the environment remained free of accident hazards by not ensuring staff utilized a hoyer lift and an appropriate vehicle to accommodate a wheelchair for one resident (Resident #1) resulting in increased pain and anxiety out of three sampled residents. The facility census was 99. The facility did not provide a policy for transfers. 1. Review of Resident #1's medical record showed: - An admission date of 10/30/24; - Diagnoses of muscle weakness, reduced mobility, history of falling, and chronic kidney disease (long standing disease of the kidneys); - No documentation of a lift assessment. Review of the resident's significant change Minimum Data Set (MDS - a federally mandated assessment completed by the facility staff), dated 11/16/24, showed: - The resident required maximal assistance with mobility. Review of the resident's Physical Therapy (PT) evaluation, dated 11/05/24, showed: - The resident required a Hoyer lift (a mechanical lift) for transfers. - Review of the resident's comprehensive care plan, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-08-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
jw KW Based on observation, interview, and record review, the facility failed to identify and treat a facility acquired pressure ulcer (injury to the skin and underlying tissue from prolonged contact with pressure) for one resident (Resident #2) out of five sampled residents. The facility's census was 105. Review of the facility's policy titled, Skin Wound, dated 08/25/21, showed: - Based on comprehensive assessment of a resident, the facility must ensure that a resident receives care consistent with professional standards of practice to prevent pressure ulcers and does not develop pressure ulcers unless the individuals clinical condition demonstrates that they were unavoidable; - A resident with pressure ulcers receives necessary treatment and services consistent with professional standards of practice to promote healing, prevent infection, and prevent new pressure ulcers form developing; - A skin assessment/inspection should be performed weekly by a licensed nurse; - Skin observations also occur throughout points of care provided by Certified Nurse Aides (CNA) during activities of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-03-15 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide needed care and services to promote the healing of an open abdominal surgical wound for one resident (Resident #37) out of one sampled resident. The failure to thoroughly assess, document, treat and monitor the resident's condition contributed to the resident being hospitalized with sepsis (widespread infection causing organ failure and dangerously low blood pressure) and wound infection. The facility census was 100. The facility did not provide a policy regarding skin assessments, wound management or treatment. 1. Review of Resident #37's medical record showed: - An admission date of 02/13/24; - Diagnoses of surgical aftercare of an abdominal open wound, type 2 diabetes mellitus (inability of the body to make enough insulin), chronic obstructive pulmonary disease (lung disease that makes it difficult to breathe), diastolic heart failure (heart can't properly fill with blood during the resting period), paroxysmal atrial fibrillation (irregular heart beat), atherosclerotic heart disease (narrowing of the artery…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-03-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow physician orders and provide treatment for two residents (Resident #37 and #71) out of six sampled residents with pressure injuries (injury to the skin and underlying tissue resulting from prolonged pressure on the skin). Resident #37 was admitted from the hospital with a sacral (above the tailbone) wound. The facility failed to complete a comprehensive assessment upon admission and failed to obtain physician orders to treat the wound. The resident was hospitalized 19 days after the facility admission with an infected, unstagable (the stage is unclear due to the base of the wound is covered with dead tissue) sacral wound. The facility census was 100. Review of the facility's policy titled, Skin Integrity & Pressure Ulcers/Injury Prevention and Management, reviewed 03/31/23, showed: - A resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing; - Certain risk factors have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure sufficient fluid intake to maintain proper hydration and health by not providing residents with fresh, easily accessible water at bedside, assistance with holding a water cup and cueing/offering resident's hydration for three of the four sampled residents, (Residents #1, #2, #3). The facility census was 79.Review of the facility's undated policy titled, Hydration and Nutrition, dated 09/25/25, directed staff to do the following: - Offer residents sufficient fluid intake to maintain proper hydration and health;- Fluid is available to residents at all times;- Continually assess the resident of the ability to consume and assimilate food and fluid is conducted by nursing personnel and all concerns are reported to the nurse to include the ability to feed self, the imbalance of intake, and signs of dehydration;- Document intake percentages;- Notify the resident's physician of any concerns. 1. Review of Resident #1's progress notes dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-05-22 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store and distribute food under sanitary conditions, increasing the risk of cross-contamination and food-borne illness. These practices had the potential to affect all residents who are served food from the kitchen. The facility census was 88. The facility policy titled, Food Safety, reviewed 05/01/25, showed: - Food is stored and maintained in a clean, safe, and sanitary manner following federal, state, and local guidelines to minimize contamination and bacterial growth; - Pre-packaged food is placed in a leak-proof, pest-proof, non-absorbent, sanitary container with a tight-fitting lid. The container is labeled with the name of the contents and date (when the item is transferred to the new container). The use by date is noted on the label or product when applicable; - The use by date guide is easily accessible to all associates involved with resident food storage; - Dented, leaky, rusted, and swelling cans that could affect food safety are returned to the vendor but stored in a designated area away from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-22 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to properly maintain the temperature of cold foods at or below 41 degrees Fahrenheit (°F) at the time of meal service, failed to implement a system to monitor food temperatures at the time of meal service, and failed to ensure refrigerator temperatures were maintained at 41 degrees or below. Failure to maintain foods at the proper temperature had the potential to affect all residents receiving meal service. The facility's census was 88. Facility policy entitled, Food Temperature Control, revised 4/28/25, showed: - Food temperatures are maintained during mealtimes to ensure residents receive safe food served at acceptable temperatures; - Food temperatures are checked at the completion of the cooking process and before food is placed on the serving line; If issues are identified, they are corrected, or the food is discarded; - Food temperatures are recorded prior to meal service on the Food Temperature Record Log; - If the food temperatures are unsatisfactory, the problem areas are corrected before serving the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to cover resident catheter (tube inserted into the bladder to drain urine) bags to maintain dignity for one resident (Resident #54) out of six sampled residents and for one resident (Resident #38) outside the sample. The facility census was 88. Review of the facility's policy titled, Dignity, revised 09/26/24, showed: - Each resident has the right to be treated with dignity and respect. Interactions and activities with residents by staff, temporary agency staff, or volunteers must focus on maintaining and enhancing the resident's self-esteem, self-worth, and incorporating the resident's goals, preferences, and choices. Staff must respect the resident's individuality as well as, honor and value their input; - A facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his/her quality of life, recognizing each resident's individuality. The facility must protect and promote the rights of the resident; - Staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to create an environment that was respectful of the rights of each resident to make choices about aspects of their lives that were significant by putting residents to bed based on staff preference and not resident preference for one resident (Resident #54) and by failing to honor two resident's (Residents #54 and #77) preferences to be shaved regularly out of 21 sampled residents . The facility's census was 88. Review of the facility's policy titled, Area of Focus: Resident Rights, reviewed 11/14/24, showed: - At the time of admission, a resident is afforded certain rights while residing in a Long-Term Care Facility. The facility and its associates have the responsibility for ensuring these rights are always upheld while the resident is in their care. Center for Medicare and Medicaid Services (CMS) outlines at least 48 rights the resident has that span a wide range of topics; - The resident has a right to a dignified existence,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0569 — isolatedNotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to refund resident funds within 30 days of discharge or expiration of residents for four residents (Residents #197, #198, #199, and #200) out of a sample of 10 residents. The facility census was 88. The facility did not provide a policy regarding expired or discharged resident funds. 1. Review of Resident #197's census showed billing stopped on [DATE]. Review of the facility maintained Resident Trust Fund Trial Balance Report, dated [DATE] - [DATE], showed: - The resident's balance remained at $367.14. Review of the facility maintained Resident Trust Fund Trial Balance Report, dated [DATE] - [DATE], showed: - The resident's account was closed on [DATE]; - The resident funds of $367.14 remained in the facility account for days 94 days after the resident was discharged from the facility. 2. Review of Resident #198's census showed billing stopped on [DATE]. Review of the facility maintained Resident Trust Fund Trial Balance Report, dated [DATE] - [DATE],…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-22 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement a care plan with specific interventions tailored to meet individual needs for four residents (Residents #22, #25, #46 and #83) out of 21 sampled residents. The facility census was 88. Review of the facility's policy titled, Comprehensive Care Plans and Revisions, reviewed 09/11/24, showed: - The facility will ensure the timeliness of each resident's person-centered, comprehensive care plan, and to ensure the comprehensive care plan is reviewed and revised by an interdisciplinary team composed of individuals who have knowledge of the resident and his/her needs, and that each resident and resident representative, if applicable, is involved in developing the care plan and making decisions about his or her care; - The facility should monitor the resident over time to help identify changes in the resident condition that may warrant an update to the person-centered plan of care; - When these changes occur, the facility should review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-22 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to obtain weights as ordered for one resident (Resident #25) out of five sampled residents and one resident (Resident #53) outside the sample. The facility census was 88. Review of the facility's policy titled, Weight Monitoring, Long-Term Care, reviewed 08/19/24, showed: - Weighing a resident in a long-term care facility is an important part of assessing a resident's health. Following a routine weighing schedule helps detect weight changes. Unless otherwise specified, a resident's weight should be recorded at the time of admission, weekly for 4 weeks, and then monthly. Keep in mind that many residents have comorbidities that cause unplanned weight changes, and some residents require more frequent weight assessments; - Weight loss in older adults can result from various conditions. Unplanned weight loss in residents is associated with increased mortality. A decrease in weight of 5% or more in a month and/or more than 10% in six months should be reported to the practitioner for further evaluation. Weight loss can…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0675 — failed to support quality of life — isolatedHonor each resident's preferences, choices, values and beliefs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one resident (Resident #25) out of two sampled residents received timely feeding assistance and one resident (Resident #37) out of 21 sampled residents received an evening meal tray in a timely manner. The facility's census was 88. Review of the facility's policy titled, Feeding a Resident, reviewed 09/10/24, showed: - Properly trained personnel supervised by nursing assist residents as needed with meals and snacks and feed residents who are unable to feed themselves; and nursing personnel provide assistive devices to residents as directed by therapy and provide education to residents regarding the use of assistive devices; - The facility must provide special eating equipment for residents who need them and appropriate assistance to ensure that the resident can use the assistive device when consuming meals and snacks; - Assist resident with toileting and hand hygiene prior to meals, ensure resident is positioned appropriately for meals, sit to assist resident with eating, provide size appropriate bites…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide showers for three residents (Residents #25, #54, and #77) out of 21 sampled residents and one resident (Resident #53) outside the sample. The facility's census was 88. Review of the facility policy titled, Activities of Daily Living (ADLs), reviewed 09/10/24, showed: - The resident will receive assistance as needed to complete ADLs. Any change in the ability to perform ADLs will be reported to the nurse; - Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility must ensure that residents receive treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices: - Based on the comprehensive assessment of a resident and consistent with the resident's needs and choices, the facility must provide the necessary care and services to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 28 citations
- Potential for harm · Dcited before2025-05-22 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure cardiopulmonary resuscitation (CPR - initiation of life sustaining measures in the event the heart stops beating) certified staff accompanied all residents with a full code (initiate CPR in the event the heart stops beating) status when transported to and from appointments in the facility van for two transport drivers (Transport Driver F and Transport Driver G) out of two sampled transport drivers. The facility census was 88. Review of the facility's policy titled, Cardiopulmonary Resuscitation, revised [DATE], showed: - The facility is able to and does provide emergency basic life support immediately when needed, including CPR, to any resident requiring such care prior to the arrival of emergency medical personnel in accordance with related physicians' orders, such as do not resuscitate (DNR - do not initiate CPR) and the resident's advance directives; - The facility should ensure that properly trained personnel (and certified in CPR for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide an on-going program of activities designed to meet the interests and the physical, mental, and psychosocial well-being of each resident. This practice affected one resident (Resident #22) out of 18 sampled residents and could potentially affect all residents. The facility census was 88. Review of the facility's policy titled, Therapeutic Activities Program, revised on 04/01/22, and reviewed on 09/27/24, showed; - The facility activities program will be directed by a qualified activities director. The director is responsible for directing the development, implementation, supervision and ongoing evaluation of the activities program. This includes the completion and/or directing/delegating the completion of the activity's component of the compressive assessment; - Directing the activity program includes scheduling activities, both individual and groups, implementing and/or delegation the implementation of programs, monitoring the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide timely and necessary care by not following through with a transfer from a wheelchair to bed after responding to a call light for one sampled resident (#54) and not following through with peri care request after responding to a resident's call light for one resident outside of the sample (Resident #78). Failure to respond to resident's request for assistance when responding to call lights could place residents at risk for skin breakdown, discomfort and cause emotional distress. This could affect all residents. The facility census was 88. The facility did not provide a policy regarding call light response times. 1. Review of Resident #54's medical record showed: - An admission date of 02/25/25; - Diagnoses of depression (a mental health disorder characterized by depressed mood or loss of interest in actives), anxiety disorder (mental health condition characterized by persistent and excessive worry and anxiety about a wide range of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide the certified nurse assistants (CNAs) an annual individual performance review or evaluation and failed to provide regular in-service education based on these reviews for one CNA (CNA D) out of two sampled CNAs. The facility census was 88. Review of the facility's policy titled, CNA 12 hours of Inservice Training, dated 06/11/24, showed: - CNA training must be sufficient to ensure continuing competence and be no less than 12 hours per year; - Training must address areas of weakness as determined in nurse aides' performance reviews and facility assessment and may address the special needs of residents as determined by the facility staff; - CNA in-service hours will be calculated annually by their employment date rather than the calendar year; - In addition to the areas of training identified as part of the annual performance review and facility assessment, the facility will also provide training each year on the following: Dementia management training, Resident abuse prevention training, Care of the cognitively…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-22 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to label and store medications in a safe and effective manner. This deficient practice affected two medication carts out of three sampled medication carts. The facility census was 88. Review of the facility's policy titled, Storage and Expiration Dating of Medications, Biologicals, revision date of [DATE], showed: - Only authorized facility staff should have possession of the keys, access cards, electronic codes, or combinations which open medication storage areas; - Facilities should ensure that medications and biologicals are stored in an orderly manner in cabinets, drawers, carts, refrigerators/freezers of sufficient size to prevent crowding; - The facility should ensure that medications and biologicals that have an expired date on the label, have been retained longer than recommended by manufacturer or supplier guidelines, or have been contaminated or deteriorated, are stored separate from other medications until destroyed or returned to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain adequate infection control practices to prevent the spread of infection during care for two residents (Resident #71 and #83) out of three sampled residents and failed to ensure oxygen tubing was clean for one resident (Resident #53) out of one sampled resident. The facility's census was 88. Review of the facility policy titled, Oxygen Administration (Infection Control, Safety, & Storage), revised, 04/08/25, showed: - Change oxygen supplies (e.g., cannula (a thin, flexible tube inserted in the nostrils used to deliver supplemental oxygen), tubing, humidifier) weekly and when visibly soiled. Equipment should be labeled with the resident name and dated when setup or changed out; - Store oxygen and respiratory supplies in a bag labeled when not in use. Review of the facility's policy titled, Hand Hygiene, revised 06/13/23, showed: - The hand hygiene procedures to be followed by staff involved in direct resident contact; - Associates perform hand hygiene (even if gloves are used) in the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide a safe and functional environment for the residents by allowing items to be stored on top of overbed light fixtures for residents in five rooms. Storing items on the overbed light creates a hazard of the items falling on the resident below, and does not utilize the light fixtures as intended. The deficient practice had the potential to affect all residents and staff in the facility. The facility census was 88. The facility did not provide a policy for overbed lighting safety. 1. Observation on 05/19/25 at 11:08 A.M., of room [ROOM NUMBER] showed: - Seven stuffed animals on top of the light fixture above the bed by the door; - Eight stuffed animals on top of the light fixture above the bed by the window. 2. Observation on 05/19/25 at 11:15 A.M., of room [ROOM NUMBER] showed: - Two decorative pictures on top of the light fixture above the bed by the window. 3. Observation on 05/19/25 at 11:20 P.M., of room [ROOM NUMBER] showed: - Seven stuffed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-18 · tag F0573 — isolatedLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure all residents or residents' authorized representatives were given access to view medical records in a timely manner when staff failed to give one resident (Resident #5) out of 6 sampled residents, access to view the resident's medical record within the required 24 hours after a request had been made. This had the potential to affect all the residents in the facility. The facility's census was 94. The facility did not provide a policy regarding medical records requests. Review of Resident #1's annual Minimum Data Set (MDS, a federally mandated assessment instrument completed by facility staff), dated 01/17/25, showed: - A Brief Interview for Mental Status (BIMS) score of 15 indicating no cognitive impairment; - Diagnoses of anemia (blood does not have enough red blood cells and hemoglobin, a protein found in the red blood cells, to carry oxygen all through the body), coronary artery disease (damage or disease in the heart's major blood vessels), hypertension (condition in which the force of the blood against the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-18 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow physician's orders by not administering medications as ordered for one resident (Resident #1) out of six sampled residents. The facility's census was 94. Review of the facility's policy titled, Reordering, Changing, and Discontinuing Medication Orders, dated 07/01/24, showed: - Facilities are encouraged to reorder medications electronically or by fax whenever possible; - Facility is encouraged to follow verbal reorders with a faxed copy to the pharmacy; - Electronic Orders (e-Refill): Authorized facility staff may use Omniview (Trademark) to electronically reorder resident; - Facility staff should review the transmitted re-orders for status and potential issues and pharmacy response; - Facility may order refill medications using other electronic medication ordering systems by using the new request or reordering feature of the software and transmitting to the pharmacy; - Facility should retain a copy of the refill/order form communicated to the pharmacy to reconcile the medications delivered by the pharmacy. Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-18 · tag F0712 — isolatedEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents received required physician's visits for one resident (Resident #3) out of five sampled residents. The facility census was 94. Review of the facility policy titled, Physician Services Guidelines, last revised 03/10/23, showed: - The physician must make an initial comprehensive visit no later than 30 days after admission; - A physician must visit the patient at last every 30 days for the fist 90 days after admission and at least every 60 days thereafter. 1. Review of Resident #3's medical record showed: - admitted on [DATE]; - Diagnoses of falls, acute kidney failure (kidneys not functioning properly), chronic pain, reduced mobility, muscle weakness, cognitive communication deficit (condition making it difficult to communicate with someone), aphasia (difficulty speaking), hypothyroidism (abnormal thyroid hormone), hypertension (high blood pressure, gastroesophageal reflux disease (GERD - stomach acid being forced back into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-22 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide reasonable accommodations of individual needs and preferences to ensure one resident (Resident #2) of five sampled residents has an acceptable bed with the correct width and length that encourages independent bed mobility. The facility census was 105. Review of the facility policy titled, Care of Bariatric Resident, dated 04/18/23, showed: - Severe obesity- weighing more than 250 pounds (lbs) or a body mass index of 40 kilograms (km) and is synonymous with the term bariatric; - The facility should consider the activation of bariatric protocols when admitting a resident who is 250 lbs or more; - Education should also address any negative feelings or fear related to the care of bariatric residents; - It is also important to assess and document, both during the admitting assessment and on a regular basis, the bariatric resident's ability to participate during repositioning , transferring, and ambulation. Review of the manufacturer's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide adequate supervision to safely transfer a cognitively impaired resident (Resident #1) out of five sampled residents, to the emergency room (ER). Facility staff sent the resident, unescorted, to the ER in a city cab instead of an ambulance after the resident experienced a medical problem. The facility census was 105. The facility did not provide a policy on safe transportation. 1. Review of Resident #1's admission Minimum Data Set (MDS - a federally mandated assessment instrument required to be completed by the facility staff), dated 07/31/24, showed: - An admission date of 07/25/24; - Cognitively impaired; - Diagnoses of atrial fibrillation (abnormal heart rate) and cognitive communication deficit (a cognitive deficit that affects verbal skills.) - The resident required assistance with all activities of daily living (ADL's). Review of the resident's Physician Order Sheet (POS), dated September 2024, showed: - An order for a peripherally…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-15 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store and distribute food under sanitary conditions, increasing the risk of cross-contamination and food-borne illness. These practices had the potential to affect all residents. The facility census was 100. Review of the facility's Food Safety Policy, dated 11/28/17 and revised 04/26/23, showed: - Food is stored and maintained in a clean, safe and sanitary manner following federal, state and local guidelines to minimize contamination and bacterial growth; - Pre-packaged food is placed in a leak-proof, pest proof, non-absorbent, sanitary (NSF) container with a tight-fitting lid. The container is labeled with the name of the contents and date (when the item is transferred to the new container). Use by Date is noted on the label or product when applicable. The use by date guide is easily accessible to all associates involved with resident food storage; - Associate food will not be stored with resident food; - Foods for resident consumption stored in refrigerators/freezers outside of the food service department…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-15 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to get the Skilled Nursing Facility Advanced Beneficiary Notice (SNF ABN) form signed no later than two days before covered services ended for one resident (Resident #21) out of two sampled residents. The facility's census was 100. The facility did not provide a policy regarding SNF ABN forms. 1. Review of Resident #21's SNF ABN form showed: - The resident discharged from skilled Medicare services on 10/24/24, and remained in the facility; - The resident received and signed the form on 10/26/24; - The facility failed to provide the SNF ABN form to the resident at least two calendar days before the skilled Medicare services ended. During an interview on 03/15/24 at 2:25 P.M., the Social Service Assistant said he/she had the SNF ABN form signed when he/she found out a resident was being cut off. During an interview on 03/15/24 at 2:15 P.M., the Administrator said she would expect the SNF ABN form to be completed and signed at least two days prior to the resident's discharge from skilled Medicare services.
- Potential for harm · D2024-03-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a safe, clean, comfortable and homelike environment. This deficient practice had the potential to affect all residents in the facility. The facility census was 100. The facility did not provide a policy. 1. Observations of room [ROOM NUMBER] showed: - On 03/13/24 at 3:57 P.M., and 03/14/24 at 8:14 A.M., food particles, three empty medication dispensing cups, an unidentified yellow pill/tablet, and dirt under the resident's bedside chair. One French fry and shredded cheese on the floor by the electric cords to the bed; - On 03/15/24 at 9:43 A.M., food particles, three empty medication dispensing cups, an unidentified pill/tablet tablet, and dirt under the resident's chair at the bedside. During an interview on 03/13/24 at 3:57 P.M., the resident in room [ROOM NUMBER]'s spouse said the housekeepers did not clean under objects in the room. This was reported to the Administrator in the past, and it was cleaned at that time, but…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-15 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify a representative of the office of the Missouri State Long-Term Care Ombudsman (an advocate for residents in a long-term care facility) when residents were sent to the hospital for six residents (Resident #10, #14, #31, #34, #64, and #127) out of 6 sampled residents. The facility's census was 100. Review of the facility's policy titled, Ombudsman Program, revised 10/06/22, showed: - Before a facility transfers or discharges a resident, the facility must notify the resident and the resident's representative(s) of the transfer or discharge and the reasons for the move in writing and in a language and manner they understand. The facility must send a copy of the notice to a representative of the Office of the State Long-Term Care Ombudsman; - Notice to the Office of the State LTC Ombudsman must occur before or as close as possible to the actual time of a facility-initiated transfer or discharge; - The medical record must contain evidence that the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-15 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure care and treatment of an excoriated skin area for one resident (Resident #10) out of one sampled resident. The facility also failed to follow physician's orders for one resident (Resident #34) and failed to obtain weights as ordered for three residents (Resident #41, #89 and #111) out of 20 sampled residents. The facility census was 100. Review of the facility's policy titled, Indwelling Urinary Catheter (a tube placed into the bladder to drain urine) - Foley (an indwelling catheter) Management, dated 08/24/23, showed: - Based on comprehensive assessment of a resident, the facility must ensure that residents receive treatment and care in accordance with professional standards of practice; - Insertion, ongoing care and catheter removal protocols that adhere to professional standards of practice and infection prevention and control procedures; - Response of the resident during the use of the catheter; - Ongoing monitoring for changes in condition related to potential catheter associated urinary tract…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-15 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide showers for eight (Resident #9, #30, #34, #36, #64, #89, #122, and #183) out of 20 sampled residents. The facility's census was 100. Review of the facility policy titled, Activities of Daily Living, dated 08/23/23, showed: - A resident who is unable to carry out activities of daily living receives the necessary services to maintain good nutrition, grooming, and personal and oral hygiene; - Based on the comprehensive assessment of a resident, the facility must ensure that residents receive treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices. 1. Review of Resident #9's medical record showed: - An admission date of 02/23/24; - Diagnoses of hypertension (high blood pressure), gastroesophageal reflux disease (GERD) (stomach acid being forced back into the throat region), depression (a mental health disorder characterized by persistently…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-15 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure drugs and biologicals were labeled in accordance with currently accepted practices. This had the potential to affect all residents. The facility's census was 100. Review of the facility's policy titled, Storage and Expiration (exp) Dating of Medications, Biologicals, dated [DATE], showed: - Only authorized facility staff should have possession of the keys, access cards, electronic codes, or combinations which open medication storage areas; - Facilities should ensure that medications and biologicals are stored in an orderly manner; - The facility should ensure that medications and biologicals that have an expired date on the label, have been retained longer than recommended by manufacturer or supplier guidelines, or have been contaminated or deteriorated, are stored separate from other medications until destroyed or returned to the pharmacy or supplier; - Once any medication is opened, the facility should follow the manufacturer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-15 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide documentation of the Antibiotic Stewardship Program (a program that measures and improves how antibiotics were prescribed by clinicians and used by patients) and that its policies were reviewed annually. This had the potential to affect all residents in the facility. The census was 100. Review of the facility's policy titled, Antibiotic Stewardship, showed: - The antibiotic stewardship program promotes the appropriate use of antibiotics and includes a system of monitoring to improve resident outcomes and reduce antibiotic resistance. This means that the antibiotic is prescribed for the correct indication, dose, and duration to appropriately treat the resident while also attempting to reduce the development of antibiotic-resistant organisms and/or adverse events. The program will be managed and overseen by the Infection Preventionist; - The procedure for antibiotic stewardship in this facility include: Leadership commitment and Accountability; Drug Expertise; Action; Tracking; Reporting; and Education. 1. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-15 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to conduct at least twelve hours of nurse aide in-service education per year. This affected two Certified Nurse Assistants (CNA) CNA A and CNA B out of two sampled CNAs. The facility's census was 100. Review of the facility's policy titled, Required Inservice for Nurse Aides, dated 09/13/22, showed: - Certified Nurse Aide training must be sufficient to ensure continuing competence and be no less than 12 hours per year; - Associates will be notified when they are deficient in in-service hours and arrangements will be made to make up the deficient training requirements prior to the next annual performance review. 1. Review of CNA A's in-service record showed: - A hire date of 06/03/20; - A total of six hours of annual in-service training for March 2023 through March 2024; - Less than twelve hours of in-service education for March 2023 through March 2024. 2. Review of CNA B's in-service record showed: - A hire date of 07/05/22; - A total of six hours and 30 minutes of annual in-service training for March 2023 through March 2024;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide showers for three (Resident #1, #2, and #3) out of four sampled residents. The facility's census was 98. Review of the facility policy titled, Activities of Daily Living, dated 08/23/23, showed: - A resident who is unable to carry out activities of daily living receives the necessary services to maintain good nutrition, grooming, and personal and oral hygiene; - Based on the comprehensive assessment of a resident, the facility must ensure that residents receive treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices. 1. Review of Resident #1's medical record showed: - An admission date of 09/08/23; - Diagnoses of hypertension (abnormal blood pressure), diabetes mellitus (DM) (abnormal blood sugar), hemiplegia (paralysis of one side of the body), pneumonia (an infection that inflames the air sacs of one or both lungs), stroke, and renal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow physician orders to obtain daily/weekly weights for three residents (Residents #7, #8, and #9) of eleven sampled residents. The facility census was 102. Review of the facility policy titled Weights and Heights, dated 07/17/2021, directed staff to: - Follow facility protocol to determine who is assigned resident weights and heights; - Maintain consistency when obtaining repeated weights (weight at same time of day, with same equipment, with resident wearing similar clothing); - Notify the nurse if the weight obtained is significantly different from the prior weight (greater than 3 pounds (lbs.) for a weekly weight, or greater than 5 pounds for a monthly weigh), reweigh as needed; - The unit manager /designee should review and verify the weights on the day they were obtained to ensure there is no unexplained significant variance from the prior weight by utilizing the weight report in Point Click Care (PCC) (the facility computerized documentation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-10 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow physician orders to obtain daily weights for three residents (Residents #1, #2 and #3) of three sampled residents. The facility census was 99. Review of the facility policy titled Weights and Heights, dated 07/17/2021, directed staff to: - Follow facility protocol to determine who is assigned resident weights and heights; - Maintain consistency when obtaining repeated weights (weight at same time of day, with same equipment, with resident wearing similar clothing); - Notify the nurse if the weight obtained is significantly different from the prior weight (greater than 3 pounds (lbs.) for a weekly weight, or greater than 5 pounds for a monthly weigh), reweigh as needed; - The unit manager /designee should review and verify the weights on the day they were obtained to ensure there is no unexplained significant variance from the prior weight by utilizing the weight report in Point Click Care (PCC) (the facility computerized documentation software…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-10-06 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store and distribute food under sanitary conditions, increasing the risk of cross-contamination and food-borne illness. These practices had the potential to affect all residents. The facility census was 81. Record Review of the facility's Food Safety Policy, dated 11/28/17 and revised 9/08/22, showed: - Food is stored and maintained in a clean, safe and sanitary manner following federal, state and local guidelines to minimize contamination and bacterial growth; - Pre-packaged food is placed in a leak-proof, pest proof, non-absorbent, sanitary (NSF) container with a tight-fitting lid. The container is labeled with the name of the contents and date (when the item is transferred to the new container). Use by Date is noted on the label or product when applicable. The use by date guide is easily accessible to all associates involved with resident food storage; - Dented, leaky, rusted and swelling cans that could affect food safety are returned to the vendor but stored in a designated area away from other food.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-06 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement a care plan with specific interventions tailored to meet individual needs for four residents (Resident #6, #38, #50 and #73) out of 18 sampled residents. The facility census was 81. 1. Record review of Resident #6's medical record showed: - An admission date of 11/02/16; - Diagnoses of hemiplegia (severe or complete loss of strength on one side of the body that can affect arms, legs, and facial muscles) and hemiparesis (severe or complete loss of strength on one side of the body that can affect arms, legs, and facial muscles) following cerebral infarction (stroke or disrupted blood flow to the brain due to problems with the vessels that supply it), affecting right dominant side, muscle weakness, and lack of coordination; - An evaluation for bed rails on 9/18/22; - Care plan did not address bed rails. Observation of Resident #6: - On 10/03/22 at 1:15 P.M., Resident awake in bed with rails up; - On 10/04/22 at 9:42 A.M., Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-10-06 · tag F0814 — failed to dispose of garbage properly — isolatedDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure garbage dumpsters and trash receptacles were covered for four of four days of observation. The facility census was 81. 1. Observation of the main kitchen on 10/03/22 at 11:25 A.M. showed the following: - An uncovered 32 gallon trash can located in the dishwashing section rolled partially under the countertop, filled with trash near the rim; - An uncovered 32 gallon trash can located near the food prep table and sink filled with trash near the rim. 2. Observation of the main kitchen on 10/04/22 at 9:02 A.M. showed the following: - Two uncovered 32 gallon trash cans located near the rear food prep table and sink, filled with trash near the rim. 3. Observation of the main kitchen on 10/04/22 at 10:29 A.M. showed the following: - An uncovered 13 gallon trash can located near the food prep table and sink, partially filled; - An uncovered 32 gallon trash can located in the dishwashing section filled and uncovered, halfway underneath the counter. 4. Observation of the main kitchen on 10/05/22 at 8:25 A.M.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2025-05-22 · tag F0574 — widespreadThe resident has the right to receive notices in a format and a language he or she understands.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide information on the location of the State Long-Term Care Ombudsman program (a statewide network of individuals who help residents in long-term care facilities maintain and improve their quality of life by helping ensure their rights were preserved and respected). This practice could have potentially affected all residents in the facility. The census was 88. Review of facility's policy titled, Resident Rights,reviewed 11/19/24, showed: - The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. Observation on 05/21/25 at 2:00 P.M., of the facility showed: - The prior Ombudsman information posted on the wall past the entrance of the facility; - The Ombudsman information posted on approximately 8 X 12 inch paper with the Ombudsman's program and telephone number of the prior representative; - No postings for the current Ombudsman. During a group interview on 05/20/25 at 1:30 P.M., seven residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$149,578 in federal fines across 4 penalties. 1 Medicare payment denial on record.
- $81,955 — penalty dated 2025-05-22
- $17,345 — penalty dated 2025-03-18
- $30,030 — penalty dated 2024-11-26
- $20,248 — penalty dated 2024-08-22
- Medicare payment denial — starting 2025-07-25 for 19 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.4 | -2.4 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 1 of 5 | 3.3 | -2.3 vs chain |
| Quality measures | 3 of 5 | 4.5 | -1.5 vs chain |
The other 193 homes this chain runs (chain average 3.4★, per CMS)
Showing 40 of 193; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| DEVELOPERS INVESTMENT COMPANY II, INC | Organization | DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 09/06/2002 |
| EKLUND, AMBER | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 08/16/2024 |
| MILLER, KRISTINE | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 12/22/2023 |
| TUCKER, CANDY | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/26/2025 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | since 12/01/2002 |
| HENRY, TERRY | Individual | CORPORATE OFFICER | since 08/16/1999 |
| LAY, LISA | Individual | CORPORATE OFFICER | since 02/09/2018 |
| SWANKER, RICHARD | Individual | CORPORATE OFFICER | since 04/01/2011 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | since 09/22/2002 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/26/2025 |
| BARNES, ERIC | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/26/2025 |
| FLETCHER, TODD | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| PRESTON, AUBREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| ZIEGLER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| CAPE GIRARDEAU MEDICAL INVESTORS, LLC | Organization | ADP OF THE SNF | since 07/26/2011 |
| PRESTON, FORREST | Individual | ADP OF THE SNF | since 07/26/2011 |
CMS files one row per role, so the 23 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265185. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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