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Complete Care at Sheriden Commons

4538 North Beacon, Chicago, IL 60640 · For profit - Limited Liability company · 143 certified beds · (773) 275-7200 Medicare & Medicaid certified

Call the home — (773) 275-7200 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$17,665 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • lower-than-typical staff turnover (30% vs 45% nationally) — better care continuity
Worth asking about
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $17,665 in federal fines (most recent 2026-05-07)
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
4753 N Broadway, Ste 514 · (866) 834-8463 · Call to confirm hours
Pharmacy
Walgreens0.2 mi
1500 W Wilson Ave · (773) 907-8995 · Call to confirm hours
Grocery
4618 N Broadway · (773) 878-7126 · Call to confirm hours
Park
4500 N Magnolia Ave · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.0%13.4%15.4%better
Long-stay residents who lose too much weight7.0%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder1.0%0.9%0.9%worse
Long-stay residents with a urinary tract infection0.3%1.5%2.0%better
Long-stay residents with depressive symptoms96.6%54.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.2%3.1%3.3%better
Long-stay residents whose ability to walk worsened6.1%14.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication6.8%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine98.7%91.8%95.3%typical
Long-stay residents with pressure ulcers6.7%4.8%4.7%worse
Long-stay residents with worsening bladder/bowel control8.0%20.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table11.3%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication1.6%2.2%1.4%worse
Short-stay residents given the seasonal flu vaccine52.2%63.1%79.4%worse
Short-stay residents rehospitalized after admission26.3%26.1%22.6%worse
Short-stay residents with an outpatient ER visit7.7%13.9%12.0%better
Long-stay hospitalizations per 1,000 resident days1.832.021.67typical
Long-stay outpatient ER visits per 1,000 resident days1.182.221.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

39.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 38 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

39.9%U.S. median 51.5%
Got home and stayed home
9.3%U.S. median 10.7%
Went back to hospital
54.5%U.S. median 56.6%
Met the expected recovery
0.23U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 54.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 22 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 28% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 38% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF39.9%CMS range 24.6–60.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.3%CMS range 5.7–13.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge54.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge45.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge50.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.7%CMS range 3.7–13.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.571.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.72
RN hours/ resident / day
0.64
LPN hours/ resident / day
1.92
Aide hours/ resident / day
3.28
Total nurse hours/ resident / day
0.57
RN hoursweekends
30.4%
Total nursing turnover
42.9%
RN turnover

How full it usually is: this home is certified for 143 beds and averages 82.3 residents a day — about 58% occupied, or roughly 61 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.28 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.72 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.92 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.85 hrs/resident/day on weekends vs 3.45 on weekdays — 17% thinner on weekends. RN hours go from 0.78 to 0.57 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 30% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2025-03-13)
9
at the previous standard inspection (2024-02-09)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

34 citations, most serious first. The 11 most serious are shown; the remaining 23 are one tap away and print in full.

  • Actual harm · Gcited before2024-08-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to identify and treat the cause of new pain in left arm; failed to timely review x-ray results; failed to relay x-ray results to physician; failed to obtain verbal or telephone order from physician for pain patch for one resident (R4) in a total sample of 3 residents (R4, R5, and R6). These deficient practices resulted in harm for R4 experiencing new onset left arm pain for 34 days with limited mobility due to a left humerus fracture diagnosed at an outside hospital. Findings include: On 08/13/24 at 12:48pm V19 Medical Doctor (MD) stated, R4 came to the emergency room (ER) unable to move his (R4) left arm and was found to have a subacute fracture to the left humerus. We (medical staff) think the fracture is a pathologic fracture from the cancer, but the problem is how long did he (R4) have this fracture without it being treated. He (R4) was admitted with acute kidney injury (AKI), fecal impaction, dehydration, subacute fracture and pneumonia. R4's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-09 · tag F0919 — failed to provide a working call system — widespread
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure all portions of the call light systems are working by ensuring the system can be heard away from the nurses' station on the second and third floor of the facility. This failure affected 8 residents (R1, R6, R7, R8, R9, R10, R11, and R12) of 10 residents reviewed for the facility's call light system on the second and third floor unit. On 4/6/2026 at 1:49 PM, R1 stated R1 stated that response times to call lights vary depending on who is on the floor; sometimes staff respond quickly, but at times the call light stays on for 20-30 minutes and the call light on the unit was broken for about two months.On 4/8/2026 at 9:30 AM, surveyors tested the new call light system in the hallway of wing B on the third floor by R8's room. The call light above R8's door turned on but there was no audible sound heard from the nursing station where the new call light system was located which was about 30 feet away from the nurse's station.On 4/8/2026 at 9:45 AM, the call light was activated in R10's room and no sound could…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-09 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure residents' received accommodation in the correct incontinent product size as evidence by the facility ordering only a size 3 extra-large for resident measuring a size 5 extra-large per the incontinent product brand's measuring guidelines. This failure affected 2 of 2 residents (R1 and R3) reviewed for incontinent product sizing. A.On 4/6/2026 at 1:49 PM, R1 stated incontinence briefs provided by the facility do not fit her (R1); she weighs about three hundred and fifty pounds or more and residents are told these are the only sizes available.On 4/6/2026 at 2:26 PM, V7 (certified nurse assistant) stated she (V7) noted occasional issues obtaining size 3, 4, or 5 incontinent products if shipments arrive late.R1's Face Sheet dated 4/8/2026 documents a diagnosis of but not limited to morbid (Severe) obesity, difficulty in walking, constipation, heart failure, and chronic kidney disease and minimum data set section c dated 1/14/2026 documents a BIMS (Brief Interview Mental Status) of a 14 which is an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-13 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review the facility failed to ensure staff donned appropriate PPE (Personal Protective Equipment) while providing high contact resident care for a resident (R77) on EBP (Enhanced Barrier Precautions), failed to perform hand hygiene during a wound dressing change for a resident (R77), failed to ensure that urine collection canister was not placed on the floor, failed to ensure EBP signs were posted and PPE bins were available for 2 (R14 and R17) residents on EBP, and failed to sanitize medication tray between residents (R7 and R44) usage. These failures affected 5 (R7, R14, R17, R44, and R77) residents reviewed for infection control and have the potential to affect all 41 residents on the second floor and all 40 residents on the third floor. Findings include: The (03/10/2025) facility census indicated 41 residents on the second floor. #1 On 03/10/2025 at 10:08am on the second floor, V8 (Registered Nurse) stated everyone who has an indwelling catheter, with wounds, and g-tube are on EBP (enhanced barrier precautions). V8 stated (R14) has a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observation, interview, and record review, the facility failed to ensure that residents' Low Air Loss Mattresses (LALM) for pressure ulcer prevention are set at the correct weight settings. This failure affected four residents (R4, R25, R37, R77) out of four residents reviewed for pressure ulcer prevention and treatment in a sample of 45 residents. Findings include: R4's Face sheet dated March 12, 2025, documents that R4 was admitted to facility on October 12,2023 with diagnosis including Encephalopathy, hemiplegia, cerebral palsy, chronic obstructive pulmonary disease, major depressive disorder, hypertension, convulsions, dysphagia, cerebral infraction, cirrhosis of liver. R4's MDS (Minimum Data Set) dated December 27,2024, shows R4 has a BIMS score of 8 which means R4 is has mild cognitive impairment, Section (M) Skin Conditions/ Determination of Pressure Ulcer/Injury Risk states resident at risk of developing pressure ulcers/injuries. R4's Braden scale score dated 12/30/24 has a score of 13 which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record reviews, the facility failed to follow Pharmacy recommendation for medication storage, failed to ensure multidose medications have open and discard dates, failed to ensure the refrigerator was within the temperature range for proper storage of medication, and failed to ensure a treatment cart was kept locked when unattended. These failures affected 3 (R29, R57, and R83) residents reviewed for medication storage and have the potential to affect all 41 residents on the second floor and all 40 residents on the third floor. Findings include: The (03/10/2025) Resident Listing Report documented that there were 41 residents on the second floor and 40 residents on the 3rd floor. On 03/10/25 at 11:35AM during the medication storage and labeling task with V7 (Registered Nurse) of the second floor wing 2 medication cart, noted the following observations: 1. R29's opened Dorzolamide and Timolol eye drops with no open date and end date. 2. R57's unopened Novolin R with auxiliary pharmacy label 'Store in Refrigerator'. 3. R83's opened Glargine vial…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-13 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to serve hot foods to the residents at a temperature of 135 degrees Fahrenheit (F) per facility policy. This failure has the potential to affect all 42 residents residing on the 3rd floor receiving an oral diet. Findings include: On 3/11/25 at 10:35 am, in the resident council meeting multiple residents stated that the food is cold when served during mealtimes. On 3/11/25 at 11:45 am, Food temperature for lunch before plating were mechanical pork 176, mechanical vegetables 183, rice 190, regular vegetables 185, puree vegetables 157, puree meat 166, regular pork 180, grill cheese 159, hotdog 180, regular pork 198. Temperature steam noted coming from food while being plated. The plate was then covered with a lid and placed on the food transport cart. On 3/11/25 at 12:10 pm, observed third floor second cart lunch trays being served to resident on the 3rd floor. Residents in the dining area were served first then residents eating lunch in their rooms were served. Observation of V16 CNA (Certified Nursing Assistant)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the indwelling catheter drainage bag was covered for dignity. This failure affected 1 (R51) resident reviewed for indwelling catheter in the total sample of 45 residents. Findings include: On 03/10/2025 at 11:21am, R51's indwelling catheter drainage bag did not have a privacy bag. The indwelling catheter drainage bag was facing R51's door. On 03/10/2025 at 11:27am, this observation was pointed out to V3 (Assistant Director of Nursing/Infection Preventionist). V3 stated he (R51) does have an indwelling catheter and the catheter drainage bag is not in privacy bag and it is facing the door. Anybody who has indwelling catheter should have the catheter drainage bag in a privacy bag for privacy of the resident. On 03/12/2025 at 11:43am, V2 (Director of Nursing) stated the policy is everyone who has an indwelling catheter, the drainage bag should have privacy bag for dignity and privacy of the resident. R51's (active orders as of: 03/11/2025) Order Summary Report documented in part Diagnoses: (include but not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record interview, the facility failed to complete Medication Self-Administration Safety Screen Assessment and failed to get an order to, may self-administer medication and treatment prior to a resident initiating self-administration of medication and treatment. This failure affected 1 (R36) resident reviewed for self-administration of medication in the total sample of 45 residents. Findings include: On 03/10/2025 at 10:23am, there were Trimove oral drops and Calamine lotion on top of R36's bedside table. R36 stated the Trimove is my vitamin. I put one drop under my tongue once a day. ON 03/10/2025 at 10:30am, with V8 (Registered Nurse) inside R36's room. R36 stated I used the calamine lotion for my stomach because I get the heparin shot. Wound care gave me the calamine lotion. This surveyor pointed to V8 the Trimove oral drops and calamine lotion which were on top of R36's bedside table. V8 stated I don't know why she has these medications. On 03/10/2025 at 10:37am, V8 stated I don't know if the doctor was called about the treatment and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to label and date oxygen equipment (oxygen tubing) and failed to properly contain oxygen equipment (Bilevel Positive Airway Pressure mask and oxygen tubing) when not in use. These failures affected two residents (R52 and R233) reviewed for respiratory care in a sample of 45 residents. Findings include: R52's admission diagnoses includes but not limited to Chronic Obstructive Pulmonary Disease (COPD), pneumonia, acute respiratory distress, heart failure, and dependence on supplemental oxygen. R52's Brief Interview of Mental Status (BIMS) score is 15. R52 is cognitively intact. On 3/10/25 at 10:33 am, observed R52's BIPAP mask laying on the nightstand in R52's room uncontained. R52's (Active orders as of 3/11/25) Order Summary Report) documents in part, BIPAP (Bilevel Positive Airway Pressure) at nighttime every shift. R233's admission diagnoses includes but not limited to Chronic Obstructive Pulmonary Disease (COPD), respiratory failure, congestive heart failure, bronchiolitis, and Respiratory Syncytial Virus…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to provide routine dental services for one resident (R54) whose teeth are dark with multiple holes in his teeth. Findings include: R54 is [AGE] year old with diagnosis including but not limited to: cognitive communication deficit, cellulitis, dysphagia, hemiplegia and hemiparesis following cerebral infarction. R54's BIMS (Brief Interview of Mental Status) score is 12, which indicates moderately impaired. During investigation on 03/10/25 at 11:06 AM, Surveyor observed R54 with black substance on teeth and multiple teeth that with small holes in them. R54 stated that he had not received dental services in over 6 years, since living in the facility. On 3/12/25 at 2:25 PM, V2 (DON/ Director of Nursing) said that although R54's teeth are discolored and looked decayed, he (R54) said that his teeth don't hurt. On 3/12/25 at 2:25 PM, V2 (DON) said, R54 has not seen the dentist since his admission to the facility in 2019. It is hard to get a dental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 23 citations
  • Potential for harm · D2024-08-15 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to properly assess and manage oral fluid intake, urinary output and bowel output in a resident (R4) who was at risk for dehydration. This deficient practice resulted in harm for one resident (R4) requiring hospitalization for acute kidney disease and fecal impaction. Finding include: R4's diagnosis includes but are not limited to Major depressive disorder, Chronic respiratory failure, Chronic obstructive pulmonary disease, Morbid obesity, Venous insufficiency, Sleep Apnea. R4's Minimum Data Set (MDS) dated [DATE] has a Brief Interview for Mental Status (BIMS) score of 13 which indicates R4's cognition is intact. R4's nursing progress note dated 07/29/24 documents in part, V22 Medical Doctor (MD) requests for resident (R4) to be sent out to hospital due to critical BUN (blood urea nitrogen) 150 mg/dL (milligrams per deciliter). R4's nursing progress note dated 07/30/24 documents in part, Staff called the hospital and spoke with the nurse who stated that R4…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-02-09 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and records review, the facility failed to follow their policy on Sanitation & Safety Operations by (a) failing to maintain proper food temperatures, (b) failing to date opened food items with open and use by date, (c) failing to unload clean dishes from the dishwasher in a sanitary manner. (d) dishwasher temperatures not consistently documented. These deficiencies have the potential to affect 76 residents who are on an oral diet and receiving meals from the kitchen. Findings include: On 02/06/2024 at 9:30am, during tour of the kitchen with V3(Dietary Manager), in the dry food pantry was observed three types of cereals: frosted flakes, rice krispies, and honey nut cheerios in open bags in a box with no open by date or expiration dates. V3 said all foods including the opened ones should have a open by date and expiration date so that kitchen staff know when the food needs to be thrown out and staff need to follow the first in first out rule. V3 said residents should be given fresh food that is not expired and stale, to prevent residents getting sick…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to a.) ensure controlled substances were counted, and documented, at the beginning and end of each shift for 4 out of 22 shifts and b.) keep an accurate count of all narcotic medications for two (R11, R22) residents reviewed for medications. These failures have the potential to affect 42 residents residing in the facility. Findings include: On 02/06/2024 at 10:03AM, V5 (LPN/Licensed Practical Nurse) states that she did not perform a narcotic drug count. V5 was responsible for the 3rd floor Team 2 medication cart for rooms 301 and rooms 309-320. On 02/06/2024 at 10:03AM, review of the Shift Change Accountability Record Sheet for Control Substances for the month of February 2024 for cart identified as Team 2 medication cart located on the 3rd floor of the facility indicated for 2 shifts in February 2024, nurses had not counted and documented the controlled substances. The following dates were missing signatures: On 02/05/24, 1st shift oncoming and off-going (7am-7pm) On 02/06/24, 1st shift oncoming (7am-7pm) On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure medications were locked and secured while unattended. This failure has the potential to affect 35 residents residing in the facility. Findings Include: On 02/07/2024 at 8:09AM, surveyor located on the second floor of the facility. During medication administration pass with V11 (LPN), V11 observed preparing liquid antibiotic medication for R57. V11 observed leaving liquid antibiotic medication on top of his medication cart (identified as Team 2 medication cart) and walks away leaving the liquid medication unattended and out of V11's view. On 02/07/2024 at 8:09AM, V11 returns to the medication cart and states to surveyor, I knew you were standing here so that's why I left the medication on top of the cart. Surveyor states to V11 that surveyor is not responsible for monitoring V11's medication cart. V11 states a resident could have gotten the medication and self-administered it and possibly caused harm to the resident since the liquid medication was left unattended. On 02/07/2024 at 8:56AM during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide their bed hold policy, upon discharge to hospital, for one (R74) out of three residents reviewed for discharge. Findings include: R74's medical record (Face Sheet, MDS/Minimum Data Set, dated [DATE]) documents that R74 is a [AGE] year-old male who is cognitively intact with a BIMS/ Brief Interview for Mental Status score of 15/15. R74 has diagnoses not limited to: Malignant neoplasm of cerebral meninges, chronic obstructive pulmonary disease, malignant neoplasm of right lung, malignant neoplasm of left lung, stage 3 chronic kidney disease, and essential hypertension. On 02/08/2024 at 12:39PM V16 (Clinical Director of Admissions) states whenever a resident is discharged to the hospital, she does not provide written bed hold notification to the resident or resident's representative. V16 states she only sends out an internal email to the facility staff and the liaison at the hospital to let them know that the resident is able to return back to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record reviews the facility failed to refer three (R5, R24, R30) residents with newly evident or possible serious mental disorder to the appropriate state-designated authority for review. Findings include: On 02/08/24 at 1:39 PM, V16 (Clinical Director of Admissions) stated that she is responsible for making sure Level 1 Pre-admission Screening and Resident Review (PASARR) are in the residents' records. V16 said that sometimes the residents are admitted to the facility from the hospital before a level 1 PASARR is completed. V16 said that she then makes the level 1 PASARR request, and the assigned state agency will come into the facility and complete the screening. V16 stated that if a resident requires a level 2 PASARR screening then the state agency sends her an email requesting for updated resident information. V16 stated that this is a situation she has not delt with before. V16 stated that she was informed by the state agency that social services need to notify V16 of the residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that two low air loss mattresses were set according to manufacturer recommendation for residents (R29, R33) who are identified as high risk for pressure injury. Findings include: On 02/06/2024 at 10:15am, Surveyor observed R29 lying on a low air loss mattress with the weight control/knob set at 350lbs. On 02/06/2024 at 12:45pm, Surveyor observed R33 lying on a low air loss mattress control with the weight control/knob set at 180lbs. On 02/06/2024 at 12:25pm, V11 (Licensed Practical Nurse) states, Air mattress settings should be the same as the resident weights. If the settings are not correlated with residents weight it can cause a pressure wound. On 02/08/2024 at 9:30am, V14 (wound care nurse) states, Low air mattress should be set at residents' current weight according to the manufacturer's recommendations. I have a wound tech that check settings daily. I also check settings daily when doing wound rounds to make sure bed is on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and records review, the facility failed to obtain consent for psychotropic medication administration for two (R24, R34) residents reviewed for psychotropic medications in a sample of 18 residents. Findings include: R24's current face sheet documents R24 is a [AGE] year-old individual admitted to the facility on [DATE], with current medical diagnosis that include but not limited to: bipolar disorder, current episode depressed, severe, without psychotic features, major depressive disorder, single episode, unspecified, anxiety disorder, unspecified. R24's Minimum Data Set (MDS) section C dated 1/24/2024 documents R24 has a Brief Interview for Mental Status (BIMS) score of 11/15 indicating R24 has moderately impaired cognation. On 02/08/2024 at 2:20pm, V2(Director of Nursing) stated psychotropic consents needs to be signed by the resident or their representatives before the resident starts to take the medications so that the resident can be aware of what he/she is taking the medications for. V2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a medication error rate of less than 5% for two (R23, R57) out of four residents reviewed for medication administration resulting in an 11.11% error rate. Findings Include: R57's medication administration record (MAR) dated 02/01/2024- 02/07/2024 documents: Nebivolol HCL 5mg- Give 1 tablet by mouth one time a day scheduled at 9:00AM. On 02/07/2024 at 8:24AM, surveyor observed that this medication was not given during the 9:00AM medication administration pass with V11 (Licensed Practical Nurse/LPN). R23's medication administration record (eMAR) dated 02/01/2024 - 02/07/2024 documents: Protonix 40mg- Give 1 tablet by mouth one time a day scheduled at 9:00AM. Valsartan 80mg- Give 2 tablets by mouth two times a day scheduled at 9:00AM. On 02/07/2024 at 8:42AM during medication administration pass, V11 (Licensed Practical Nurse/LPN) observed administering three tablets of Valsartan 80mg to R23. On 02/07/2024 at 8:42AM, V11 (LPN) states that R23's scheduled Protonix medication is not available for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility failed to follow their policy to provide influenza and pneumococcal vaccination with its education for 3 residents (R15, R229 and R49) out of 5 in a sample of 18. Findings include: On 02/07/2024 at 11:40 AM, surveyor sat down with V12 (Infection Preventionist/Clinical Consultant) to go over immunization status for residents. V12 stated all the immunization records, consent and education provided are documented in the resident's electronic health record. V12 stated that R15 refused their influenza immunization. Surveyor asked V12 if R15 had received education for the influenza vaccine. V12 stated yes but the education provided check box was not checked. Surveyor observed V12 click the check box at that moment. V12 also stated that R229 refused pneumococcal immunization. Surveyor asked V12 if R229 had received education for the pneumococcal vaccine. V12 replied yes but the education provided check box was not checked. Surveyor observed V12 click the check box for education provided for R229 at that moment as well. On 02/07/2024 at 11:50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-09 · tag F0850 — failed to provide social-work services — widespread
    Hire a qualified full-time social worker in a facility with more than 120 beds.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to employ a full time Social Service Director. This has the potential to affect all 78 residents residing in the facility whom require medical social services. Findings include: On 11/02/2023 at 3:29PM, V1 (Administrator) states the facility is licensed for 143 beds and does not have a full-time social worker working at the facility. V1 states that the facility should have a full-time social worker at the facility and is looking to hire a full-time social worker as soon as possible. The facility assessment, dated 02/27/2023, documents in part, Indicate the number of residents you are licensed to care for: (enter number of beds) 143. The facility assessment documents that the facility provides services to residents that include skilled care, therapy services, wound care, restorative care, respiratory care, mental health and behavioral care, as well as a variety of other medical needs. The assessment also lists Social Services as a type of staff needed to care for residents in the facility. Facility assessment documents in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-09 · tag F0553 — failed to let residents help plan their care — pattern
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure six residents (R5, R6, R13, R17, R21, R29) were given the right to participate in the development and implementation of their person-centered plan of care. Findings include: On 11/2/23 at 10:15 AM, R17 stated R17 hasn't had a care plan meeting. I don't know if we are having meetings or not. There has been no social worker for two to three months. On 11/2/23 at 12:28 PM, R21 stated we have care plan meetings when we have a social worker. We don't have a social worker now. On 11/2/23 at 1:00 PM, R5 said I have never been to a care plan meeting. I have not received my care plan. I've been here two years. They may come a few days before to tell me about a meeting but then don't come get me for the meeting. They may tell me, rarely, if something has changed in the care plan. On 11/3/22 at 2:00 PM, R6 said I have only had one care plan meeting since I've been here in 5/21. They have not given me a care plan. On 11/7/23 at 9:30 AM, R13 said I have been here for over two years. I haven't had a care plan meeting. Because…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-09 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure three residents (R12, R26, R30) have a safe, clean, comfortable, and homelike environment. Findings include: On 11/2/23 while touring facility with V16 (Building Manager), surveyor observed: Call light fixture/plate not fully attached to the wall in room [ROOM NUMBER]. Call light functioning. Cracks, chipping/peeling paint, rust color along the baseboards in R30's bathroom; on the ceiling in the dining room on the 3rd floor; on the third-floor shower room floor. R12's television not working and does not have a remote control. On 11/3/23 while touring facility with V16, surveyor observed: Cracks, chipping/peeling paint, rust color on the second-floor shower room floor. On 11/3/22, Surveyor observed cracks, chipping/peeling paint, rust color on the ceiling over R26 bed. On 11/2/23 at 10:15 AM, R17 stated there are televisions that are not working or not working properly. There is a problem with the system according to maintenance. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to a.) provide supervision and monitoring for residents during the designated smoking time to ensure residents practice safe smoking in the designated area and b.) failed to complete a quarterly smoking safety evaluation as required. These failures affected three (R30, R31, R32) residents reviewed for smoking safety. Findings include: On 11/03/2023 at 2:15PM, surveyor observed R30, R31, and R32 outside on the 1st floor patio smoking and not being supervised by staff members. V12 (Activity Aide) observed inside of the facility with the door closed and her back facing the door of the smoking patio. On 11/03/2023 at 2:19PM, V11 (Dietary Manager) observed outside smoking with R30, R31, and R32. On 11/03/2023 at 2:20PM, V11 now located back inside of the facility and states that she is not responsible for monitoring the residents who are smoking and went out on the patio to smoke herself. V11 stated R30 informed her that he did not have any more cigarettes, V11 stated she gave R30 one of her own personal cigarettes.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-04-27 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure that the (Facility) Daily Staffing was up to date and posted in a prominent location that is readily accessible to staff and visitors. This failure has the potential to affect all 88 residents residing in the facility. Findings include: On 4/25/2023 at 9:11 AM, a nurse and CNA (Certified Nursing) staffing schedule was observed at the receptionist desk on a clipboard, but it did not include the actual time worked for each category (licensed or non-licensed) and type of nursing staff but rather it listed the shift and units each nurse or CNA was assigned to. On 4/25/23 at 3:05 PM, the surveyor asked V15 (Staffing Coordinator) to show the surveyor where the Daily Staffing is posted. V15 walked the surveyor to the lobby and asked the receptionist where the Daily Staffing is posted. Initially, V16 pointed to the clipboard, but V15 then explained that she (V15) needs the staffing sheet with the hours worked on it. V16 (Receptionist) turned around in her (V16) chair and grabbed a hard, plastic paper cover that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-04-27 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to document temperature readings on the freezer and cooler temperature logs. This has the potential to affect 85 residents in the facility who receive an oral diet. Findings include: On 4/24/2023 at 9:35am upon initial tour of the kitchen, observed the temperature logs for cooler #1, cooler #2, cooler #3, freezer #1 and freezer #2. All temperature logs were missing documentation of a temperature reading for the following dates and times: 1. Cooler #1 missing documentation of a temperature reading for the PM shift on 4/21/2023, 4/22/2023 and 4/23/2023. 2. Cooler #2 missing documentation of a temperature reading for the PM shift on 4/1/23, 4/2/23, 4/3/23, 4/4/23, 4/5/23, 4/6/23, 4/7/23, 4/8/23, 4/9/23, 4/10/23, 4/11/23, 4/12/23, 4/13/23, 4/14/23, 4/15/23, 4/16/23, 4/17/23, 4/18/23, 4/19/23, 4/20/23, 4/21/23, 4/22/23 and 4/23/23. 3. Cooler #3 missing documentation of a temperature reading for the PM shift on 4/1/23, 4/2/23, 4/3/23, 4/4/23, 4/5/23, 4/6/23, 4/7/23, 4/8/23, 4/9/23, 4/10/23, 4/11/23, 4/12/23, 4/13/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-27 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain shift change accountability records for controlled substances that enables periodic reconciliation and accounting for residents' controlled medications. This failure has the potential to affect all 42 residents on the second floor of the facility. Findings include: The Facility census shows that there are 42 residents on the second floor of the facility. On 4/6/23 at 10:30am on the second floor with V5(Agency LPN/Licensed Practical Nurse), the Shift change accountability records for controlled substances for the second floor for April 2023 was reviewed. This record shows several missing entries of nurses' signatures, interpreted to mean that there were some shifts that no nurse was accountable or responsible for the narcotics on the floor. Some of the missing entries include 4/4/23, 4/8/23, 4/9/23, 4/15/23, 4/20/23, 4/22/23, and 4/23/23. V5 was asked why some nurses did not sign the records and if they counted the narcotics before taking over from the previous nurse. V5 responded that she is from the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a timely response to an activated call light for one resident (R38) and failed to provide a call device for one resident (R60) in the total sample of 40 residents. Findings include: On 4/24/23 at 11:41 AM, R38 stated It's awful. It takes them a long time to answer, regarding call light responsiveness. R38 added that it can take staff up to an hour to respond, and R38 has had to call the receptionist to forward the call to the nurse's station in order to get a hold of someone. On 4/24/23 at 11:50 AM, R38 activated her call light. A red light was observed flashing on the wall behind R38's bed indicating the call light was on. At 11:52 AM, a staff member walked in and introduced himself as V23 (Medical Doctor/Physiatrist). V23 stated that he (V23) is from therapy and will be back to work with R38. V23 left the room without addressing why R38 had her (R38) call light on. At 12:08 PM, 18 minutes after the call light was activated, V8…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the cleanliness of a personal refrigerator, failed to provide a thermometer and maintain a temperature log for the personal refrigerator, and failed to ensure food stored in the personal refrigerator was dated to prevent foodborne illness for one resident (R21) out of 4 residents reviewed in the total sample of 40 residents. Findings include: On 4/24/23 at 11:30AM, the surveyor observed a personal refrigerator in R21's room with no temperature log or thermometer inside. The inside of the refrigerator appeared dirty with spilled brown rice from a carton of Chinese food. On 4/24/23 at 11:31 AM, this observation was brought to the attention of V4 (LPN/Licensed Practical Nurse). The surveyor inquired about a temperature log. V4 stated, I don't see one. Inside the refrigerator, V4 found a bottle of pop, Chinese food, and pickles. V4 stated, No, I (V4) don't see a date on them. He's (R21) alert and oriented so he (R21) will throw it out himself. V4 added, I see some little crumbs in here. On 4/24/23 at 12:09…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to clip or trim the fingernails of one resident (R54) out of three residents reviewed for fingernail care. Findings include: R54 has the following diagnose which include, but are not limited to cerebral infarction due to embolism of left middle cerebral artery, anemia, unspecified, flaccid hemiplegia affecting right dominant side, benign prostatic hyperplasia with lower urinary tract symptoms, essential (primary) hypertension, neuromuscular dysfunction of bladder, unspecified, obstructive and reflux uropathy, unspecified, major depressive disorder, single episode, unspecified, retention of urine, unspecified, malignant neoplasm of colon, unspecified, unsteadiness on feet, aphasia, other lack of coordination, chronic viral hepatitis c, other psychoactive substance abuse, uncomplicated, other hydronephrosis. R54's Minimum Data Set (MDS) dated [DATE] Section C, documents, in part, BIMS (Brief Interview for Mental Status) Score of 08, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review the facility failed to ensure that a resident's (R84) blood pressure was measured before administering a heart medication as ordered by the Physician and failed to ensure that the resident's (R84) Heart rate was properly measured as ordered by the Physician. This failure has the potential affect all residents that reside in the facility and who relies on a Nurse to follow Doctor's orders pertaining to their care and treatment. Findings include: R84 is [AGE] year old with diagnosis including but not limited to: Hypertension, Cerebral Infarction due to Occlusion or Stenosis of Right Posterior Cerebral Artery, Hemiplegia and Hemiparesis, and Chronic Obstructive Pulmonary Disease. R84's BIMS (Brief Interview of Mental Status) score is 10, which indicates Severe Cognitive Impairment. On 4/23/23 at 10:45 am, V4 (Licensed Practical Nurse) was observed handing R84 a medication cup that contained the following heart medications: Amlodipine 10 MG, Hydralazine HCl 10 MG,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the low air loss mattress was not layered with multiple linens for one resident (R63). This failure affected one resident reviewed for pressure ulcer/injury prevention and treatment in a sample size of 40. Findings include: R63's admission record includes but not limited to Osteoarthritis, Spinal Stenosis, Pressure Ulcer, Diabetes, Gas Gangrene, Thoracic Aortic, Dementia, Osteoarthritis, Acute Kidney Failure, and Hypertension. R63's (2/14/23) cognitive assessment determined a score of 8 (moderately impaired). On 4/24/23 at 10:56 am, R63 was lying on a low air loss mattress with multiple layers between R63 and the low air loss mattress. The layers observed on R63 consisted of a flat sheet, a flat sheet folded multiple times for a draw sheet that was positioned under R63's lower back and buttock, and an incontinent brief. On 4/24/23 at 11:10 am, V6 LPN (License Practical Nurse) checked the layers of linen between R63 and the low air loss mattress, per surveyor's request, and stated, there is a flat…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review the facility failed to follow the medication labeling and storage policy by not documenting an open date on eye drops. This failure affected two residents (R37 and R75). This failure was identified on two medication carts reviewed for medication labeling and storage out of four carts. Findings include: R37 is a [AGE] year old with diagnosis including but not limited to: Idiopathic Peripheral Neuropathy, Type 2 Diabetes Mellitus, Dementia, Hypertension, Anxiety disorder, and Major Depressive Disorder. On [DATE] at 12:25 pm, Carboxymethylcellulose Sodium Solution 1% was observed on the third floor medication cart A for R37. R37's Physician Order Sheet dated [DATE], documents an order for Carboxymethylcellulose Sodium 1%, instill one drop in both eyes every six hours as needed for dry eyes. R75 is a [AGE] year old with diagnosis including but not limited to: Dementia, Disorientation, and Hypertension. On [DATE] at 12:35 pm, the following eye drops were observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$17,665 in federal fines across 1 penalty.

  • $17,665 — penalty dated 2026-05-07

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to COMPLETE CARE — 85 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.1-0.1 vs chain
Health inspection 3 of 52.7+0.3 vs chain
Staffing 2 of 52.3-0.3 vs chain
Quality measures 4 of 54.4-0.4 vs chain
The other 84 homes this chain runs (chain average 3.1★, per CMS)
1 of 5Complete Care At Chestnut Hill LLCPassaic, NJ 1 of 5Complete Care At HagerstownHagerstown, MD 1 of 5Complete Care At Harston Hall LLCFlourtown, PA 1 of 5Complete Care At Kimberly Hall NorthWindsor, CT 1 of 5Complete Care At Laplata LLCLaplata, MD 1 of 5Complete Care At Milford Manor LLCWest Milford, NJ 1 of 5Complete Care At Wayne Hills Rehab & Resp CenterWayne, NJ 1 of 5Complete Care at Care AgeBrookfield, WI 1 of 5Complete Care at KensingtonWaukesha, WI 1 of 5Complete Care at Maple Grove LLCMadison, WI 1 of 5Complete Care at Margate ParkChicago, IL 1 of 5Complete Care at the BoulevardChicago, IL 2 of 5Complete Care At Brakeley ParkPhillipsburg, NJ 2 of 5Complete Care At Fox HillVernon, CT 2 of 5Complete Care At Harborage LLCNorth Bergen, NJ 2 of 5Complete Care At Harrington CourtColchester, CT 2 of 5Complete Care At HyattsvilleHyattsville, MD 2 of 5Complete Care At Inglemoor, LLCEnglewood, NJ 2 of 5Complete Care At Monmouth, LLCLong Branch, NJ 2 of 5Complete Care At Ocean Grove LLCOcean Grove, NJ 2 of 5Complete Care At Prospect Heights LLCHackensack, NJ 2 of 5Complete Care At Regent LLCHackensack, NJ 2 of 5Complete Care at Christian Home LLCWaupun, WI 2 of 5Complete Care at Grande PrairiePleasant Prairie, WI 2 of 5Complete Care at Heritage LLCDundalk, MD 2 of 5Complete Care at Linwood, LLCLinwood, NJ 2 of 5Complete Care at Nazareth LLCStoughton, WI 2 of 5Complete Care at Voorhees, LLCVoorhees, NJ 2 of 5Complete Care at Wall LLCWall, NJ 3 of 5Complete Care At Fair Lawn EdgePaterson, NJ 3 of 5Complete Care At Holiday CityToms River, NJ 3 of 5Complete Care At Lehigh LLCMacungie, PA 3 of 5Complete Care At Oak Ridge LLCCharleston, WV 3 of 5Complete Care At Orange ParkEast Orange, NJ 3 of 5Complete Care At Phillipsburg, LLCPhillipsburg, NJ 3 of 5Complete Care At Severna Park LLCSeverna Park, MD 3 of 5Complete Care At Shrewsbury LLCShrewsbury, NJ 3 of 5Complete Care At Silver Lake LLCDover, DE 3 of 5Complete Care At SpringbrookSilver Spring, MD 3 of 5Complete Care at Brick LLCBrick, NJ

Showing 40 of 84; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
NJ CHICAGO OPCO HOLDCO LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/29/2021
PC CHICAGO TOPCO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 06/29/2021
SMS 2021 TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 06/29/2021
LEVOVITZ, YITZCHOKIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 12/01/2025
DES CAPITAL LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 12/01/2025
JRK INVESTMENTS LLCOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 12/01/2025
KLUGMAN, JACOBIndividualINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 12/01/2025
STEIN, SHALOMIndividualINDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; TRUSTEE OF THE SNF; ADP OF THE SNFsince 06/29/2021
STERNBUCH, DANIELIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/01/2025
GAZIANO, DOMINICIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/29/2021
JACOBSON, MICHAELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/06/2024
VIDA, JACKIndividualOPERATIONAL/MANAGERIAL CONTROLsince 10/20/2025
BEACON PROPERTY LLCOrganizationADP OF THE SNFsince 06/29/2021
PC CHICAGO PROPCO HOLDCO LLCOrganizationADP OF THE SNFsince 06/29/2021
PEACE CAPITAL HOLDINGS LLCOrganizationADP OF THE SNFsince 06/29/2021

CMS files one row per role, so the 30 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted.

8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.7M
Net patient revenuemost recent cost report
-12.3%
Operating marginrevenue minus expenses
$1.4M
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 82%Medicare 15%Other / private 3%

About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.4M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$378per resident / day
operating cost
$11,488per month
≈ monthly operating cost
$336per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145776. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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