Complete Care At Multi Medical Center LLC
7700 York Road, Towson, MD 21204 · For profit - Limited Liability company · 118 certified beds · (410) 821-5500 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.2% | 20.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 10.2% | 5.4% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.9% | 0.5% | 0.9% | typical |
| Long-stay residents with a urinary tract infection | 0.7% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 71.9% | 22.8% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.2% | 2.4% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 17.1% | 22.2% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 21.5% | 16.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.7% | 96.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 8.8% | 5.9% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 27.7% | 25.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 4.2% | 13.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.4% | 1.1% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 87.5% | 80.6% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 23.3% | 21.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 7.6% | 9.8% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 0.91 | 1.33 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.00 | 1.20 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
60.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 648 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 75.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 196 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.45 therapist hours per resident per day in 2026Q1 — more than 75% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 60.8%CMS range 55.8–65.6 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 14.3%CMS range 11.9–16.8 | 10.7% | Oct 2022–Sep 2024 | worse than U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 75.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 68.4% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 61.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.7% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.9%CMS range 4.9–8.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.13 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 118 beds and averages 105.8 residents a day — about 90% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.07 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.97 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.95 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.70 hrs/resident/day on weekends vs 4.22 on weekdays — 12% thinner on weekends. RN hours go from 1.09 to 0.69 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 36% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
34 citations, most serious first. The 10 most serious are shown; the remaining 24 are one tap away and print in full.
- Potential for harm · Ecited before2026-03-02 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medication administration observation, medical record review and staff interview, it was determined that the facility staff failed to ensure a medication error rate of less than 5%. This was evident for 11 out of 41 medications administered during the medication administration facility task which resulted in an error rate of 26.83%.The findings include:1) During a medication administration observation that took place on 2/25/26 at 7:59 AM, the surveyor observed Licensed Practical Nurses (LPN #6) administer medications to Resident #43. The medications included 1 tablet of Zyrtec 10mg (milligrams). Review of Resident #43's medical record on 2/25/26 at 9:50 AM revealed the following order: Zyrtec Allergy Oral Tablet 10mg. Give 1 tablet by mouth one time a day for increased respiratory congestion and cough x 7 days with an order date of 1/16/26. On 2/25/26 at 10:53 AM in an interview with LPN #6 when asked to read the Zyrtec order for Resident #43, she opened the laptop on the medication cart, pulled up the order, and read it aloud. When asked how long the resident was supposed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-02 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that the facility failed to ensure that the Ombudsman was notified of resident transfers to the hospital. This deficient practice was evident for 1 (Resident #104) of 1 resident reviewed for hospitalization notification during the recertification survey.The findings include:On 02/26/2026 at 11:40 AM, review of the electronic medical record for Resident #104 revealed that the resident was transferred to the hospital for emergent care on 12/03/2025 and was admitted , returning to the facility on [DATE]. Further review revealed that Resident #104 was transferred again to the hospital on [DATE] and returned to the facility on [DATE].On 02/26/2026 at 12:54 PM, the surveyor requested that the Nursing Home Administrator (NHA) provide documentation of notification to the Ombudsman regarding resident transfers and discharges.At 1:03 PM, review of the facility's list of residents sent to the Ombudsman revealed that Resident #104 was not included.At 1:06 PM, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-02 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of complaints and residents' medical records, as well as resident, family, and staff interviews, it was determined that the facility failed to ensure dependent residents received necessary activities of daily living (ADL) care, including timely incontinence care, provision of scheduled showers, documentation of care, and provision of oral care as ordered. This was evident for 3 (Residents #17, #116, and #119) of 5 residents reviewed for ADL care during the complaint and annual survey.The findings include: Activities of Daily Living (ADLs) are the basic, essential self-care tasks people need to perform to maintain their health, safety, and well-being, such as bathing, dressing, eating, and toileting. Minimum Data Set (MDS) is a standardized, primary screening and assessment tool of health status which forms the foundation of the comprehensive assessment for all residents (regardless of payer) of long-term care facilities certified to participate in Medicare or Medicaid. 1.) On 02/24/2026 at 10:34…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-02 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on surveyor observations, medical record review and staff interviews, it was determined that the facility failed to provide adequate care to prevent complications from hand contractures. This was evident for 1 resident (Resident #17) reviewed for mobility. The findings include: A contracture is an abnormal shortening of muscle tissue causing the muscle to be resistant to stretching. Failure to protect the palm of the hand when the hand is contracted can result in injury to the palm of the hand caused by the pressure of fingers/fingernails pressing into the palm of the hand.A care plan is a guide that addresses the unique needs of each resident. It is used to plan, assess and evaluate the effectiveness of the resident's care.On 02/24/2026 at 10:34 AM the surveyor observed Resident #17's right arm and hand were contracted without a device in place. When asked if s/he usually had a splint or devices placed daily in his/her right hand. The resident responded by shaking his/her head, no.A record review on 02/26/2026 6:50 AM revealed the resident was diagnosed with contracture of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review, staff interviews, and review of facility investigation documents, it was determined that the facility failed to provide adequate supervision to a resident as evidenced by Resident #27 eloping from the facility through the front door. This was evident in one of one resident reviewed during this survey. The findings include: During a review of the Medical Record and the facility's incident report on 2/26/2026 at 2:00 pm, it was discovered that on August 2, 2025, at 8:35 PM, Resident #27 left the facility through the front door by following Employee # 36 who was leaving for the day. The resident was found by a police who found them wandering in an adjacent parking lot. The Police Officer brought them back to the facility between 9:10 and 9:15 after verifying with Employee #35, who was outside of the building on break, that the resident lived at the facility. The facility staff had last seen her at 8:30 PM when the resident received their medication and was unaware that they were missing until the police brought them back. The resident had a wanderguard…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-02 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview with facility staff and observations, it was determined that the facility failed to store all drugs and biologicals in locked compartments. This was evident for 1 (Resident #57) out of 4 residents observed during the medication administration facility task for the recertification survey. The findings include:During a medication administration observation that took place on 2/25/26 at 8:18 AM, the surveyor observed Licensed Practical Nurse (LPN #10) prepare and administer 2 medications to Resident #57. Following the medication administration, a review of Resident #57's medical record on 2/25/26 at 9:58 AM revealed the resident was also ordered and not observed receiving: Menthol (Topical Analgesic) External Gel 4 %. Apply to skin topically two times a day for Pain at 9:00 AM and Diclofenac Sodium External Gel 1 %. Apply to left knee topically two times a day for pain at 9:00 AM. On 2/25/26 at 11:13 AM in an interview with LPN #10 when asked why the Menthol gel was not administered, LPN #10 stated, I didn't give it to him/her because I do ointments after the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-02 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews with residents, observations, review of pertinent documentation, and interview with facility staff, it was determined that the facility failed to serve meals according to the predetermined menu and have a system in place to ensure alternative foods and beverages were provided for residents with allergies. This was evident for 1 (Resident #6) out of 3 residents reviewed for food during the facility's recertification survey.The findings include:On 2/24/26 at 8:35 AM in an interview with Resident #6, he/she stated, I think the food is deficient. For breakfast, I got a piece of bread and dry cereal. I had to ask for milk and coffee. During the interview he/she stated that every morning he/she drinks a cup of coffee, but he/she must ask for the coffee. Furthermore, he/she stated they think he/she has a milk allergy, but that he/she was not allergic to milk, it is just that if he/she drinks a whole container, he/she will have loose bowels. When asked if staff ask or asked him/her what they want to eat, he/she stated, They have a menu and they do it themselves. No, they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-02 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, facility protocol, and staff interviews, it was determined that the kitchen failed to store food items so as to maintain the integrity of the specific item and failed to ensure that the nourishment refrigerators were maintained at the appropriate temperature. This was evident by the initial tour of the kitchen and the nourishment refrigerators.The findings include: 1. During the initial tour of the kitchen on 2/24/2026 at 8:10 am with Employee #39 it was discovered that a box of sausage patties in the freezer was open and the plastic bag holding the sausage was pulled completely back exposing the sausage to the environment. Employee #39 was made aware of the concern and disposed of the sausage.2. On 2/25/2026 at 2:54 pm during a temperature check of the nourishment refrigerators on the units, it was discovered that the refrigerator on the 2nd floor unit was registering a temperature of 52 degrees. The Regional Food Service Manager was notified, and they had all of the food in the refrigerator disposed of and stated that they would monitor the refrigerator and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-02 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, it was determined that the facility failed to keep complete and up to date medical records. This was found to be evident in 1 (Resident #80) of 41 residents reviewed during the annual survey.The findings include:A Kardex is primarily a nursing documentation system used for quick reference to patient care information. Its purpose is to streamline shift handoffs and provide a snapshot of daily care tasks. The facility used electronic Kardex (e-Kardex) modules integrated into the electronic health record (EHR).During an interview on 2/25/2026 at 8:56 AM, Resident #80 in room [ROOM NUMBER]-B stated to surveyor that they had not been showered by staff since they were admitted to the facility on [DATE]. Resident #80 was admitted to rehabilitation services at the facility after receiving a left hemiarthroplasty at an acute care hospital.A medical record review on 2/25/2026 at 11:05 AM revealed one documented bed bath in Resident #80's Kardex on 2/21/2026. No other documentation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-02 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, it was determined that the facility failed to ensure oxygen tubing and humidifier bottles were dated to reflect appropriate change and monitoring in accordance with infection control practices. This deficient practice was evident for 2 (Residents #43 and #60) of 3 residents reviewed for oxygen use.The findings include: 1. On 2/24/26 at 7:53 AM, observation revealed Resident #43 was receiving oxygen therapy with a humidifier bottle attached; however, the bottle and the oxygen tubing were not dated to indicate when it had been placed in use. Staff #6 was notified at 7:55 AM and accompanied the surveyor to the resident's room. Staff #6 confirmed there was no date present on the humidifier bottle or the oxygen tubing. A new humidifier bottle and oxygen tubing were obtained and replaced at that time.2. On 2/24/26 at 8:04 AM, observation revealed Resident #60 was receiving oxygen therapy with oxygen tubing and a humidifier bottle attached that were also not dated. Staff #7 was notified at 8:06 AM and confirmed the absence of a date on the bottle and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 24 citations
- Potential for harm · D2026-03-02 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on surveyor observations, medical record review and facility staff interviews, it was determined that the facility failed to ensure residents had access to a call device system. This was evident for 2 of 2 resident room observations and 1 of 1 shower room observations. The findings include: 1. On 02/24/2026 at 10:34 AM, 02/26/2026 at 6:50 AM and at 8:14 AM Resident #17's call bell device was observed out of the resident's reach (entangled on the headboard).02/26/2026 8:14 AM Interview with RN#13 was conducted while in Resident #17's room. RN #17 nurse located the resident's call bell device entangled behind the resident's headboard. RN #13 untangled the call bell device from being wrapped around the headboard and placed it near the resident's left hand.A review of the resident's medical record revealed that Resident # 17 is totally dependent for all care and bed mobility with contractures to his/her right upper extremity and right sided paralysis. 2.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-11-08 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, observations, food temperature testing it was determined that the facility staff failed to ensure meals were palatable and that cold liquids were served at the correct temperatures. This failure had the potential to affect all residents receiving meals from the facility's kitchen. The findings include: During a tour of the four units on the first and second floors on 10.28.24 between 0900 AM and 10:30 AM the surveyor conducted interviews of over twenty residents. Four residents, 3, #5, #16, and #22, on the 1st floor and two residents, #220, #235 on the second-floor unit, reported that their meals are consistently served cold. All six residents stated they received cold scrambled eggs that morning. Resident # 235 stated that he/she had discussed food concerns with the dietary staff previously. The surveyor met with staff #5 on 11.06.24 at 12: 35 PM. Staff #5, the certified dietary manager (CDM) was asked how often do the dietary staff perform test trays? Staff #5 stated the test tray testing is performed weekly. Additionally, staff #5, CDM stated that meal carts…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews it was determined that the facility staff failed to provide a dignified existence to a resident dependent on ADL care. The deficient practice was evidenced in 1 (#202) of 3 dependent residents assessed for ADL care during the survey. The findings include: On 10/29/24 at 12:43 pm during observation rounds the surveyor observed Resident #202 in their room in bed with a copious amount of mucous overflowing around the tracheostomy dressing and on the right side their neck. Licensed Practical Nurse (LPN) #22 entered Resident #202 room and the surveyor asked the nurse if they would suction the resident due to the copious secretions. LPN #22 verbalized the Respiratory Therapist suctions the resident. Before the surveyor left the resident's room, Resident #202 was still soiled with mucous on their dressing and around their neck. On 10/30/24 at 12:28 pm the surveyor observed Resident #202 in bed and heavily soiled with mucous around the tracheostomy dressing and on the right side of their neck. 11/07/24 03:03 pm during an interview with Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0565 — failed to support the resident council — isolatedHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interviews it was determined that the residents who participated in the resident council meeting were unaware meetings could be held without the facility staff being present. This deficient practice was discovered during the survey and impacts residents attending resident council meetings. The findings include: On 11/06/24 at 2:09 am during the resident council meeting initiated by the surveyor, fourteen residents attended the meeting. The surveyor asked questions relating to the resident council process. When the surveyor asked the resident attendees if they are allowed to have meetings without the facility staff being present, there was a consensus of the residents who verbalized they did not know they could hold resident council meetings without the staff. The Resident Council President, Resident #55 attended the meeting via iPad video. When Resident #55 was asked if they had any meetings without the staff being present, Resident #55 replied, no. The surveyor asked were they made aware they can hold meetings without the staff being present, Resident #55…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0574 — isolatedThe resident has the right to receive notices in a format and a language he or she understands.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interviews it was determined that the residents were not notified who the facility Ombudsman was or how to contact them. This deficient practice was discovered during the survey. The findings include: On 11/06/24 at 2:30 pm during the resident council meeting initiated by the surveyor, fourteen residents attended the meeting. The surveyor asked the residents if they knew the name of the Ombudsman and how to contact them. The residents verbalized not knowing the Ombudsman's name or contact information. On 11/06/24 at 3:05 pm during an interview with Guest Services Director #24, when asked if the residents know the Ombudsman and how to contact them. Guest Services Director #24, stated the resident don't know who he/she is. The meeting dates and times for resident council are posted in case the Ombudsman wants to attend the meetings and they will ask the Ombudsman to attend a meeting.
- Potential for harm · D2024-11-08 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and staff interview, it was determined the facility staff failed to ensure that a Minimum Data Set (MDS) assessment was accurately coded. This was evident for 1 (Resident #58) of 6 residents reviewed during the survey. The findings include: The MDS is a federally mandated assessment tool that helps nursing home staff gather information on each resident's strengths and needs. Information collected drives resident care planning decisions. MDS assessments need to be accurate to ensure each resident receives the care they need. Review of Resident # 58's record on 11/7/24 at 2pm revealed that on 10/1/23 during an annual assessment the facility staff coded the resident MDS Section P 0100 (Physical Restraints) (E) trunk restraint used in a chair or out of bed. A trunk restraint is a physical intervention that limits trunk movement. During an observation of Resident #58 on 11/7/24 at 2:30 pm no trunk restraint was noted and the resident denied using one. During an interview with the MDS Coordinator (staff # 25) on 11/7/24 at 3:00 PM, she stated the MDS was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, medical record review, and interviews it was determined that the facility staff failed to meet professional standards by documenting that a medication was administered when it was not observed as administered. This was found to be evident for 1 (#106) out of 7 residents reviewed during the survey. The findings include: Review of Resident #106's physician's orders on 11/5/24 at 9:35 AM revealed an order for Keppra, 20 ml (milliliters) via g-tube two times a day for seizures (9am and 5pm) and Metoprolol Tartrate 12.5mg by mouth two times a day for Tachycardia (9am and 9pm). Review of Resident #106's Medication Administration Record (MAR) on 11/5/24 at 10:35 AM revealed LPN (Licensed Practical Nurse) staff (#28) signed off that the Keppra was not administered on 5/31/23 at 5pm due to the g-tube being clogged; however, on 5/31/23 at 9pm the LPN signed off on the MAR that the Metoprolol was administered. Continued review of the medical record revealed the resident was transferred to the hospital on 6/1/23 to have the g-tube replaced. During an interview with the DON…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews it was determined that the facility staff failed to provide showers to a resident who was dependent for ADL care. This deficient practice was evident in 1 (#98) of 1 resident who verbalized not receiving a shower. The findings include: On 10/29/24 at 1:50 pm while speaking with Resident #98, they verbalized not receiving a shower since being admitted to the facility. Resident#98 verbalized not being able to stand independently and they require assistance with a shower. On 11/07/24 at 1:34 pm a review of the Task section in PointClickCare (PCC) revealed there was no documentation to verify the resident had received a shower. The surveyor reviewed Resident #98's care plans and notes to check to see if a shower was offered and the resident refused; there was no documentation to verify the resident refused a shower nor was there a care plan generated because the resident refused a shower. The surveyor asked Director of Nursing (DON) #2 where the documentation was to verify the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, it was determined that facility staff failed to administer blood pressure medication as ordered by the physician. This deficient practice was evident for 1 of 27 (#18) residents reviewed during the survey. The findings include: On 10/31/24 at 9:32 AM, a review of Resident #18's medication administration record revealed an order for Metoprolol Succinate 25mg (milligram) extended release, to be taken every 24 hours. The order included specific parameters to administer one tablet once daily for hypertension but hold the dose if the systolic BP (blood pressure) is less than 110 and heart rate less than 60. Further review the Resident #18's BP readings revealed that Metoprolol was administered outside the ordered parameter on: 09/26/24-BP 107/59 10/04/24-BP 109/65 10/08/24-BP 103/57 10/11/24-BP 102/62 10/14/24-BP 109/57 During an interview with UM (Unit Manager) #16 on 10/31/24 at 9:11 AM, regarding the administration of blood pressure medication, UM #16 explained that geriatric nursing aides are responsible for obtaining residents' BP and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and record review it was determined that the facility had a medication error rate greater than 5%. This deficient practice was evidenced in 1 (#204) of 5 residents observed during the medication pass during the survey. The findings include: On 11/06/24 at 8:50 am the surveyor observed Licensed Practical Nurse (LPN) #22 prepare medications for Resident #204. The medication cart did not have the resident's antiviral medication that was due at 9:00 am. While LPN #22 gave Resident #204 the medications, he/she refused to take the Fortified Nutritional Shake ordered and the surveyor observed LPN #22 pour the shake into the sink & down the drain. The cup was discarded into the waste basket. On 11/07/24 at 12:29 pm review of the Medication Administration Audit Record revealed that LPN#22 signed of the antiviral medication as being administered on 11/06/24 at 11:43 am which was 1 hour and 43 minutes past the due administration time. Also, LPN#22 signed off the Fortified Nutritional Shake as given on 11/06/24 at 9:00 am, but Resident #204 refused to drink the shake and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, it was determined that facility staff failed to discard expired medications. This deficient practice was evident in 1 out of 4 medication storage rooms assessed during the survey. The findings include: On 11/06/24 at 8:35 AM, during an observation of the medication storage room on Evergreen unit, the surveyor found the following expired medications and medical supply: 3 intravenous bags of 10% Dextrose expired October 2024 Infuvite Adult Multiple vitamin vial expired December 2023 Biopatch Protective Disk expired March 2024 Thick & Easy Clear Drink expired August 2024 On 11/06/24 at 8:54 AM, the surveyor informed the Nurse Unit Manager #16 about the findings. The Nurse Unit Manager #16 explained that both central supply personnel and Evergreen unit clerk are responsible for organizing and managing the medication supply room. All expired items were discarded by Nurse Unit manager #16. On 11/06/24 at 9:00 AM, during an interview with the Evergreen Unit Clerk #6, she explained that she is responsible for organizing and cleaning the medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, it was determined that facility staff failed to have a system in place to ensure geriatric nursing assistant (GNA) received dementia training annually. This deficient practice was evident for 4 out of 5 (GNA #18, GNA #41, GNA #42, and GNA #43) GNA files reviewed for training. The findings include: On 11/4/24 at 8:27AM, a review of employee file for GNA #18, GNA #41, GNA #42, and GNA #43 revealed no documentation confirming that annual dementia training had been completed within the last 12 months. During an interview with the Educator #39 on 11/4/24 at 10:08, she stated that annual competencies for GNA are typically conducted in April. These competencies include: lift and transfer competencies, catheter and perineal care, bedpan, urinal commode management, activities of daily living documentation, colostomy care, signs and symptoms of hypoglycemia and hyperglycemia, safe swallowing and feeding techniques, weighing and measuring residents, handling dirty linen, mouth care, fall prevention, prevention of skin breakdown, communicating effectively…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-08-23 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor observation and resident interview it was determined that the facility failed to provide a safe, clean, comfortable and homelike environment. This deficient practice has the potential to affect all residents. The findings include: On 8/20/2019 complaint MD00142603 was reviewed and alleged that the window in Resident #4's room had a major leak on July 4th after a period of heavy rainfall. At 8:54 AM on 8/20/2019 Resident #4 was interviewed and stated that during the storm on July 4th water was pouring into the room. Resident #4 also stated that facility employees were outside her window on a ladder making repairs to the window after the incident. It was noted at this time that the drywall between the resident's main door and bathroom door was chipped and cracked near the floor, exposing the drywall. Interview with the Maintenance Director on 8/21/2019 at 10:40 AM revealed that the issue stemmed from heavy rainfall hitting the southern side of the building. The Maintenance Director stated that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-08-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of employee health records and staff interview the facility staff failed to thoroughly screen for immunity to common childhood diseases, failed to have 2nd step Tuberculosis (PPD) or offer the seasonal vaccination for protection against Influenza completed to those newly hired employees (Employee #10, #11, #12, #13, and #14,). This is evident for 5 of 6 newly hired employees. It was also determined the facility failed to maintain resident care equipment in a manner to prevent the spread of infection and cross contamination (Resident #14). This was evident for 1 of 2 residents reviewed for hydration The findings include: A. Measles is an infection of the respiratory system caused by a virus. The spread of Measles is through respiration contact with fluids from an infected person's nose and mouth, either directly or through aerosol transmission, and is highly contagious. Mumps is a contagious disease that leads to painful swelling of the salivary glands. A virus causes the mumps. The virus is spread from person-to-person by respiratory droplets (for example, when you…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-08-23 · tag F0925 — failed to control pests — patternMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — the official record, unedited, may be distressing
Based on surveyor observation it was determined that the facility failed to maintain an effective pest control program as evidenced by the presence of flies. This deficient practice has the potential to impact all residents. The findings include: On 8/20/2019 at 8:20 AM shortly after entering the facility, surveyors noted 2 adult flies in the conference room adjacent to the resident rehab area. Shortly after at 8:30 AM during an initial tour of the main kitchen, an adult fruit fly was observed in the dry goods storage room. Additional observations of the dry goods storage room on 8/23/2019 at 8:45 AM revealed an adult fruit fly still present in the dry goods room. An adult fly was observed in the hallway outside the 200 Rooms on 8/21/2019 at 12:39 PM. The facility's pest control logs were reviewed on 8/23/2019 and showed that a pest control company services the facility approximately twice monthly. The Administrator and Director of Nursing were made aware of these findings on 8/23/2019 during the exit conference.
- Potential for harm · Dcited before2019-08-23 · tag F0565 — failed to support the resident council — isolatedHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, resident and staff interviews it was determined that the facility staff failed to provide a private space to support residents right to privacy while conducting their monthly resident council meeting. The findings include: This surveyor was invited to attend the Resident Council meeting held on 08/22/19 from 1:00 PM to 1:30 PM. The Resident Council President conducted the meeting in the dinning room. During the meeting staff members were observed entering the dinning room without knocking or receiving permission to enter. The Recreation Director had posted a sign on the door and closed the doors indicating that a resident council meeting was in progress and requested privacy. The Resident Council President confirmed that during most meetings it is usual that people walk through the room. In an interview with the Director of Nursing on 08/22/19 at 2 PM was made aware of this concern and would speak to the residents about changing the meeting location to better ensure privacy.
- Potential for harm · D2019-08-23 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation and interview, it was determined the facility staff failed to assess the need for 2 full side rails on the bed for Resident (#69) and failed to thoroughly assess and determine if an alarming Self-Release belt was a restraint for Resident (#87). This was evident for 2 of 33 residents selected for review during the survey process. The findings include: 1. The facility staff failed to assess the need for 2 full side rails on the bed for Resident #69. Medical record review for Resident #69 revealed on 1/10/19 and 4/17/19 the physician ordered: Clinitron bed for comfort/wound healing. Clinitron Air Fluidized Therapy beds provide an ideal healing environment for compromised skin by minimizing the forces that cause tissue breakdown: pressure, shear, friction, heat and moisture. The Clinitron bed combines air-fluidized and low air loss therapies to provide the highest level of wound care for patients with complex wound care needs. Surveyor observation of the Resident #69 on 8/20/19 at 10:00 AM, 8/21/19 at 12:00 PM and 8/22/19 at 8:30 AM revealed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-23 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on medical record review and interview, it was determined that the facility failed to notify the responsible party in writing of a Resident's (#34) transfer to the hospital. This was evident for 1 of 3 residents sampled for hospitalizations. The findings include: On 8-17-19 Resident #34 required transportation to the hospital after becoming unresponsive. The facility notified Resident#34's responsible party by telephone but did not send notification in writing explaining the reason for the transfer to the hospital. On 8-21-19 at 10:00 AM the facility Administrator and the Assistant Director of Nursing confirmed that no written notification explaining the reason for the transfer had been sent to the responsible party.
- Potential for harm · D2019-08-23 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review, observation and interview it was determined the facility staff failed to review and revise the care plan for Resident (#69) to reflect accurate and current interventions. This was evident for 1 of 33 residents reviewed for care plans during the survey process. The findings include: The Minimum Data Set (MDS) is part of the federally mandated process for clinical assessment of all residents in Medicare and Medicaid certified nursing homes. This process provides a comprehensive assessment of each resident's functional capabilities and helps nursing home staff identify health problems. Once the facility staff completes an in-depth assessment of the resident, the interdisciplinary team meet and develop care plans. Care plans provide direction for individualized care of the resident. A care plan flows from each resident's unique list of diagnoses and should be organized by the resident's specific needs. The care plan is a means of communicating and organizing the actions and assure the resident's needs are attended to. The care plan is to be reviewed and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-23 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — the official record, unedited, may be distressing
Based on a review of nursing staff competencies and staff interview it was determined that facility staff failed to ensure nursing staff received all necessary training's and competency reviews. This was true for 1 out of the 6 nursing staff reviewed. The findings include: A review of competencies for Geriatric Nursing Assistant (GNA) #4 revealed the GNA has only received abuse, Health Insurance Portability and Accountability Act (HIPAA), and safe transfer training. A GNA needs to be competent in skills that will meet residents' needs such as person centered care, dementia care, skin care, and basic nursing care. The Assistant Director of Nursing was interviewed on 8/23/19 at 11:00 AM. Some additional information was provided to the survey team after the survey but not enough to ensure competency was met.
- Potential for harm · Dcited before2019-08-23 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
2. The facility staff failed to obtain/document the blood pressure for Resident #69 when parameters were ordered. Medical record review for Resident #69 revealed on 8/30/18 the physician ordered: Metoprolol 12.5 milligrams 2 times a day for high blood pressure/A fib, hold for systolic blood pressure (top number) less than 110 or heart rate less than 60. Atrial fibrillation (AFib) is a quivering or irregular heartbeat (arrhythmia) that can lead to a very fast heart rate and other heart-related complications. Metoprolol belongs to a class of drugs known as beta blockers. These drugs work by slowing down a resident's heart rate and lowering their blood pressure. Review of the Medication Administration Record revealed the facility staff failed to obtain/document the resident's blood pressure or heart rate as ordered; however, documented the administration of the medication from: 4/1/19-4/30/19, 5/1/19-5/31/19, 6/1/19-6/30/19 and 7/1/19-7/31/19 and 9:00 AM and 9:00 PM. Interview with the Director of Nursing on 8/23/19 at 1:00 PM confirmed the facility staff failed to obtain/document the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-23 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview it was determined that the facility failed to store and prepare food in accordance with professional standards for food service safety. This deficient practice has the potential to affect all residents. The findings include: On 8/20/2019 at 8:30 AM an initial tour of the facility's main kitchen was conducted. The dry goods storage room was observed with a sticky floor with various crumbs and debris scattered about. An adult fruit fly was observed flying in this room. An open packet of Grape Cocktail mix powder was observed on the metal shelf of the dry goods room. Additional observations of the facility's kitchen on 8/23/2019 at 8:45 AM revealed additional crumbs and debris on the floor of the dry goods room as well as an adult fly in the air. Inspection of the dish washing room revealed that the only hand sink was blocked by a large fan and had no hand soap available. The Food Service Director was made aware of the sanitation issues at this time and stated that the facility sweeps and cleans daily. The Administrator and Director of Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-23 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview it was determined that the facility failed to maintain kitchen equipment in safe operating condition. This was evident for 2 pieces of equipment in the main kitchen. The findings include: On 8/20/2019 at 8:30 AM during an initial tour of the facility's kitchen observation of the 3 compartment sink revealed a leak in the drain pipes dripping into a large plastic bin. The Food Service Director stated that maintenance staff knew about the leaks and they were waiting for repairs to be completed. A leak was also found in the dishwashing room under the garbage disposal on the dishwashing line. This leaks was dripping into a large plastic bin and contained wet, dissolved food residue that could be used as a food source by pests. These leaks were still present in the kitchen during additional inspections on 8/23/2019 at 8:45 AM. The Administrator and Director of Nursing were made aware of these findings on 8/23/2019 during the exit conference.
- No harm found · B2026-03-02 · tag F0732 — patternPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, it was determined that the facility failed to post complete and accurate daily nurse staffing information on each resident care unit, including the required staffing ratios for licensed nurses and nurse aides. This deficient practice was evident for 4 of 4 units reviewed (Chesapeake, Evergreen, [NAME], and [NAME]) during the recertification survey.The findings include:On 2/24/26 at 7:47 AM, during initial tour of the Chesapeake unit, observation of the staffing dry erase board revealed no staffing ratio was posted.On 2/24/26 at 7:50 AM, observation of the staffing board on the Evergreen unit revealed no staffing ratio was posted.On 2/24/26 at 7:59 AM, observation of the staffing board on the [NAME] unit revealed no staffing ratio was posted.On 2/24/26 at 8:06 AM, observation of the staffing board on the [NAME] unit revealed the board had not been filled out and did not include any staffing information or ratios.On 2/26/26 at 10:43 AM, follow-up observation of the Chesapeake…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to COMPLETE CARE — 85 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 5 of 5 | 3.1 | +1.9 vs chain |
| Health inspection | 4 of 5 | 2.7 | +1.3 vs chain |
| Staffing | 3 of 5 | 2.3 | +0.7 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 84 homes this chain runs (chain average 3.1★, per CMS)
Showing 40 of 84; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PC MD OPCOS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 05/01/2021 |
| PC WTA OPCO HOLDCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/01/2021 |
| SMS 2021 TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 05/01/2021 |
| STEIN, SHALOM | Individual | INDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; TRUSTEE OF THE SNF | — | since 05/01/2021 |
| WELLTOWER OP, LLC | Organization | 5% OR GREATER SECURITY INTEREST; ADP OF THE SNF | — | since 05/01/2021 |
| COX, VICKIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/01/2021 |
| MANSFIELD, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/01/2021 |
| ODACHOWSKI, STACIE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 10/03/2022 |
| RIZQUI, IBRAHIM | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2023 |
| SILVERBERG, NISANEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 05/01/2021 |
| AURORA GUARDIAN HOLDCO IV CO-BORROWER, LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| AURORA GUARDIAN HOLDCO IV MEZZ BORROWER, LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| AURORA GUARDIAN HOLDCO IV, LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| AURORA GUARDIAN IV REALTY, LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| AURORA GUARDIAN PARTNERS M7 LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| J & R FAMILY INVESTMENTS, LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| J&R M7 FAMILY INVESTMENTS LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| L FRIEDMAN 2018 FAMILY TRUST | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| L FRIEDMAN FAMILY HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| LANDAU FAMILY INVESTMENT TRUST | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| M FRIEDMAN 2018 FAMILY TRUST | Organization | ADP OF THE SNF | — | since 04/28/2021 |
| PC WTA ACQUISITION LLC | Organization | ADP OF THE SNF | — | since 05/01/2021 |
| PC WTA M7 LLC | Organization | ADP OF THE SNF | — | since 05/01/2021 |
| PEACE CAPITAL HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 05/01/2021 |
| VOORHEES CENTER NJ OWNER LLC | Organization | ADP OF THE SNF | — | since 04/28/2023 |
| OGUNMUYIWA, CAROLINE | Individual | ADP OF THE SNF | — | since 10/07/2024 |
CMS files one row per role, so the 34 rows in the source record cover these 26 parties — each is shown once here with every role it holds. Nothing is omitted.
19 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.0M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MD
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maryland Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 215096. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-02, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.