The PEARL AT KRUSE WAY
4550 Carman Drive, Lake Oswego, OR 97035 · For profit - Limited Liability company · 74 certified beds · (503) 675-6055 Medicare & Medicaid certified
On the public record, this home looks stronger than most — but visit before you decide.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- a high number of inspection citations overall (22) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- nursing-staff turnover (60%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Short-stay residents who newly got an antipsychotic medication | 0.3% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 95.4% | 81.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 23.7% | 21.4% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 19.8% | 16.1% | 12.0% | worse |
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
65.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 295 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 57.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 119 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 1.31 therapist hours per resident per day in 2026Q1 — more than 99% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 25% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 65.4%CMS range 60.3–70.2 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 8.7%CMS range 6.0–11.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 57.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 76.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 31.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 4.7%CMS range 2.4–7.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.67 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 74 beds and averages 40.6 residents a day — about 55% occupied, or roughly 33 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.64 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.15 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.31 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.81 hrs/resident/day on weekends vs 5.98 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 1.43 to 0.48 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
22 citations, most serious first. The 10 most serious are shown; the remaining 12 are one tap away and print in full.
- Potential for harm · D2025-11-21 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined the facility failed to notify the Office of the State Long Term Care Ombudsman (LTCO) when residents transferred to the hospital or discharged from the facility for 2 of 4 sampled residents (#s 7 and 46) reviewed for hospitalization and discharge. This placed residents at risk for being unable to receive assistance from the LTCO. Findings include:The facility's 3/2021 Transfer or Discharge Notice Policy indicated the following:- The resident and his or her representative are given a thirty day advance written notice of an impending transfer or discharge from this facility.- A copy of the notice is sent to the Office of the State Long-Term Care Ombudsman at the same time the notice of transfer or discharge is provided to the resident and representative. 1. Resident 7 was admitted to the facility in 9/2025 with diagnoses including hypo-osmolality and hyponatremia (retention of water by loss of sodium or both). Resident 7 was discharged home on 9/24/25.A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-21 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to discard expired medications for 1 of 1 medication storage room reviewed for medication storage. This placed residents at risk for lack of medication efficacy. Findings include:On 9/30/25 at 10:35 AM a review of the OTC (over the counter) medication storage room revealed four bottles of Milk of Magnesia (laxative) expired on 6/2025, two bottles of TUMS (antacid for heartburn) expired on 3/2025, and two bottles of Renovite (multivitamin for kidney disease) expired on 7/2025.On 9/30/25 at 10:40 AM Staff 9 (CMA) acknowledged the medications were expired.On 9/30/25 at 10:42 AM Staff 4 (Former DNS) acknowledged the medications were expired and stated it was her expectation nurses and CMAs checked for expired medications at least weekly. Staff 4 further stated Central Supply staff were to check expiration dates before placing medications in the OTC room and medication carts
- Potential for harm · Dcited before2025-01-23 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to follow physician orders and implement bowel care for 1 of 3 sampled residents (#4) reviewed for constipation. This placed residents at risk for medical complications from constipation including bowel impaction. Findings include: The facility's 10/2020 Bowel Care Protocol indicated the following: -If a resident did not have a bowel movement for three consecutive days then evening shift was to run a report and administer Milk of Magnesia (MOM). If no results, then day shift was to administer a suppository and if no results then a Fleets enema was to be administered. Resident 4 admitted to the facility on [DATE] with diagnoses including femur fracture. The 1/6/24 physician order indicated Resident 4 was to receive the following: -Milk of Magnesia 30 ml every 24 hours PRN for bowel care and constipation. -Dulcolax suppository 10 mg insert rectally PRN for constipation, give for no bowel movement for four days for constipation if MOM was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to assess and monitor pressure ulcers for 1 of 3 sampled residents (#4) reviewed for pressure ulcers. This placed residents at risk for worsening pressure ulcers. Findings include: Resident 4 admitted to the facility on [DATE] with diagnoses including femur fracture. Resident 4 discharged from the facility on 1/29/24. The 1/6/24 admission Nursing Database indicated Resident 4 did not have skin issues. The 1/2024 TAR indicated weekly skin audits were completed on 1/13/24 and 1/20/24 and no new skin issues were identified. The 1/22/24 physician progress note indicated the following: -Bilateral pressure injuries on heels with no open areas or drainage. The heels were floated and in cushion boots. -Pressure ulcer of the left buttock Stage 2 (Partial thickness skin loss). There was no evidence in Resident 4's clinical record to indicate the pressure ulcers were assessed including staging and measuring the wounds. The 1/2024 care plan did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-02 · tag F0655 — patternCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to provide a summary of the baseline care plan to 5 of 5 sampled residents (#s 19, 124, 125, 130, and 133) reviewed for pain, rehab services and unnecessary medication. This placed residents at risk for being uninformed of their plan of care. Findings include: 1. Resident 19 admitted in 7/2024 with diagnoses including aftercare following joint replacement surgery and depression. The admission MDS dated [DATE] indicated Resident 19 was cognitively intact. No information was found in the resident's clinical record to indicate a baseline care plan or summary was provided to the resident. On 7/29/24 at 11:26 AM Resident 19 stated she/he did not receive any care plan paperwork. On 8/1/24 at 11:24 AM Staff 2 (DNS) confirmed a copy of the resident's baseline care plan was not provided to Resident 19. 2. Resident 124 admitted 7/2024 with diagnoses including bone fractures and hearing loss. A 7/26/24 cognition assessment indicated Resident 124 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-02 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure physician orders were followed for 4 of 8 sampled residents (#s 125, 135, 181, and 228) reviewed for medications. This placed residents at risk for reduced medication efficacy and adverse medication side effects. Findings include: 1. Resident 228 admitted to the facility in 7/2024 with diagnoses including hypertension and prostate cancer. An 8/2/24 facility audit of Resident 228's medication administrations from 7/27/24 through 8/1/24 revealed the following: - On 7/31/24 seven medications were administered one hour and 38 minutes to two hours and 49 minutes late. - On 8/1/24 four medications were administered one hour and 30 minutes late. On 8/2/24 Staff 2 (DNS) confirmed the medications were not administered timely. 2. Resident 135 admitted to the facility in 7/2024 with diagnoses including paralysis and depression. An 8/2/24 facility audit of Resident 135's medication administrations from 7/27/24 through 8/1/24 revealed the following: - On 7/31/24 four medications were administered 47 minutes to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-02 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined the facility failed to ensure medications were secured and only accessible to authorized persons for 1 of 2 sampled medication carts and 1 of 1 treatment cart reviewed for medication storage. This placed residents at risk for drug diversion. Findings include: 1. On 8/1/24 at 7:53 AM a medication cart on [NAME] Hall was observed to be unlocked and unattended outside of room [ROOM NUMBER]. On 8/1/24 at 7:55 AM Staff 10 (LPN) confirmed the medication cart was left unlocked and unattended. 2. On 7/31/24 between 3:40 PM and 3:53 PM a treatment cart was observed in the East Hall unattended and unlocked. During the continuous observations both staff and visitors were seen walking past the cart. On 7/31/24 at 3:53 PM Staff 3 (RN) confirmed the cart contained insulin and other treatment supplies and was supposed to be locked when not in use. On 8/2/24 at 9:55 AM Staff 2 (DNS) confirmed treatment carts were to be locked when unattended.
- Potential for harm · E2024-08-02 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview it was determined the facility failed to ensure food was labeled and stored in a manner to prevent food spoilage, expired food was discarded, staff used appropriate hand hygiene, and staff used hair restraints properly for 1 of 1 kitchen and 1 of 2 unit refrigerators reviewed for food storage and handling. This placed residents at risk for food contamination and food-borne illnesses. Findings include: The facility's Food Safety and Sanitation Policy, revised 1/2024, indicated food was to be labeled and dated. The policy also indicated hair restraints were required to cover all head hair. 1. On 7/29/24 at 9:48 AM during an initial tour of the facility's walk-in refrigerator and freezer the following were observed: Refrigerator: - dark liquid in a clear dispenser with a spigot had no label or date - bagged grapes sitting in brown liquid in a cardboard tray - three plastic clamshell packs of strawberries were mushy and had white fuzz - small metal container labeled, Ham, with a use by date of 7/24/24 - to go container with a use by date of 7/26/24 -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-02 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to notify a resident of a medication change for 1 of 5 sampled residents (#19) reviewed for unnecessary medications. This placed residents at risk for lack of participation in treatment decisions. Findings include: Resident 19 admitted to the facility in 7/2024 with diagnoses including depression. The admission MDS dated [DATE] indicated Resident 19 was cognitively intact. The 7/2024 MAR indicated 40 mg of Citalopram was administered at bedtime from 7/7/24 through 7/19/24. Pharmacy recommendations dated 7/17/24 included a request to decrease Resident 19's Citalopram (anti-depressant medication) from 40 mg to 20 mg with a provider agreement and signature dated 7/18/24. A nursing note dated 7/19/24 indicated a gradual dosage decrease of Citalopram from 40 mg to 30 mg and then 20 mg per provider order. The 7/2024 MAR indicated 30 mg of Citalopram was administered from 7/20/24 through 7/22/24. Progress notes from 7/21/24 to 7/22/24 indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-27 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to administer medications at the prescribed dose for 1 of 3 sampled residents (#3) reviewed for physician orders. This placed residents at risk to receive a sub-therapeutic dose of medication. Findings include: Resident 3 was admitted to the facility in 12/2023, with diagnoses including high blood pressure. Resident 3's 12/15/23 Physician Orders included an order for metoprolol (a high blood pressure medication) 50 mg every evening. Review of Resident 3's 12/2023 and 1/2024 MARs revealed the resident received 25 mg of metoprolol instead of 50 mg from 12/15/23 through 1/8/24. On 6/27/24 at 8:39 AM, Staff 4 (Regional RN) verified Resident 3 was administered 25 mg of metoprolol instead of the 50 mg as ordered from 12/15/23 through 1/8/24.
Show the remaining 12 citations
- Potential for harm · Dcited before2024-06-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to follow the resident's plan of care for 1 of 3 sampled residents (#5) reviewed for accidents. This placed residents at risk for falls and injury. Findings include: Resident 5 was admitted to the facility in 12/2023, with diagnoses including stroke and attention and concentration deficit. Resident 5's 12/21/23 ADL Care Plan instructed staff to not leave the resident alone when she/he was up in the wheelchair. Resident 5's 1/31/23 Progress Note indicated Resident 5 was left alone in her/his room while in a wheelchair. The resident attempted to self-transfer and fell to the floor. On 6/25/24 at 12:20 PM, Staff 4 (Regional RN) verified Resident 5 was left alone in her/his wheelchair, the resident attempted to self-transfer and fell. Staff 4 acknowledged Resident 5's care plan was not followed.
- Potential for harm · F2023-07-14 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to provide sufficient nursing staff to ensure residents attained or maintained their highest practicable mental, physical and psychosocial well-being for 3 of 3 sampled residents (#s 2, 48 and 162) reviewed for staffing. This placed residents at risk for unmet ADL care needs. Findings include: A list provided by the facility on 7/14/23 indicated the facility had 4 residents who required a mechanical lift for transfers and two other residents who required two staff for transfers. Residents indicated the following concerns: - A concern reported on 6/26/23 indicated Resident 48 waited up to 45 minutes for for assistance, including waiting to get assisted to the toilet and off the toilet. It was indicated weekends were worse. - On 7/10/23 at 9:59 AM Resident 2 stated call lights took a long time. Resident 2 stated she/he had to go into the hall to look for staff to get assistance. - On 7/10/23 at 10:54 AM Resident 19 stated she/he was disappointed in the way [staff] did not respond to call lights. Resident 19 stated she/he had to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-07-14 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to develop a Quality Assessment and Assurance (QAA) program that identified quality deficiencies and developed and implemented action plans to correct identified quality deficiencies. The facility failed to conduct an analysis of quality data, design interventions, test those interventions, and determine if the desired outcome was achieved or sustained for 1 of 1 facility reviewed for QAPI. This failed practice placed all residents at risk for not receiving the care and services for optimal resident outcomes. Findings include: The 2/7/22 facility policy Quality Assurance and Performance Improvement (QAPI) Plan indicated the the QAPI committee was responsible to: -Address Care and Services; -Define and Measure Goals; -Monitor Processes; -Recognize Problems and Improvement Opportunities; -Identify a Working QAPI plan On 7/14/23 at 10:17 AM Staff 2 (DNS) stated the last QAPI meeting was held in January 2023 and addressed issues from the last quarter of 2022. Staff 2 stated the facility did not have QAPI meetings…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-07-14 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 1. Based on interview and record review it was determined the facility failed to implement a system which addressed missing personal items in a timely manner for 1 of 1 sampled resident (#6) reviewed for personal property. This placed the resident at risk for loss of personal property. Findings include: Resident 6 was admitted in 6/2023 with diagnoses including end stage renal disease. In a 7/11/23 interview at 8:47 AM, Resident 6 reported she/he was missing a red nightgown for over a month. Resident 6 reported it missing but could not state to whom. The 6/5/23 Personal Possessions Record did not identify a red nightgown as part of the possessions brought with the resident on admission. In a 7/12/23 interview at 5:06 PM, Staff 21 (CNA) stated there was a current list of missing items for Resident 6. Staff 21 referred to a log (a sheet of paper visible on the counter of the common area) and stated if the CNAs were unable to find the missing items, someone followed up. Staff 21 could not state who the missing item…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-07-14 · tag F0732 — patternPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to ensure the Direct Care Staff Daily Reports were complete for 27 out of 39 sampled days reviewed for staffing. This placed residents at risk for incorrect staffing information. Findings include: A review of the Direct Care Staff Daily Reports dated 6/1/23 through 7/10/23 revealed 27 out of 39 days the CNA and/or RN hours were blank for one or more shifts for the following days: -6/2/23 -6/4/23 -6/7/23 -6/8/23 -6/9/23 -6/10/23 -6/11/23 -6/12/23 -6/13/23 -6/15/23 -6/16/23 -6/17/23 -6/18/23 -6/19/23 -6/22/23 -6/23/23 -6/24/23 -6/25/23 -6/28/23 -6/29/23 -6/30/23 -7/1/23 -7/2/23 -7/4/23 -7/6/23 -7/7/23 -7/8/23 On 7/13/23 at 9:37 AM Staff 10 (Staffing Coordinator) acknowledged the incomplete documented hours for the days identified.
- Potential for harm · E2023-07-14 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview it was determined the facility failed to ensure appropriate hand hygiene procedures was followed by staff during direct patient contact for 1 of 1 facility reviewed for infection control. This placed residents at risk for spread of infection. Findings include: On 7/10/23 at 11:12 AM Staff 5 (CMA) was observed wearing her surgical mask on her chin area while standing at the medication cart. Staff 5 prepared medication to dispense, placed the surgical mask over her nose and mouth area before entering a resident room without sanitizing her hands. Staff 5 stated she should have sanitized her hands before and after preparing medications, before entering and after exiting the resident room and touching her mask. On 7/10/23 at 12:47 PM Staff 7 (NA) was observed to wear a surgical mask on her chin then move mask over her mouth and nose area before retrieving a tray in a resident room without performing hand hygiene. Staff 7 then assisted a resident seated in the dining room. Staff 7 stated she should have sanitized her hands before and after touching her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to develop a comprehensive care plan for 1 of 1 sampled resident (#6) reviewed for activities. This placed residents at risk for decreased participation in activities of interest. Findings include: Resident 6 was admitted to the facility in 6/2023 with diagnoses including end stage renal disease. The 6/9/23 admission MDS coded her/him BIMS (Brief Interview for Mental Status) as a 10 indicating a moderate cognitive deficit. Resident 6 identified she/he had little interest or pleasure in doing things. Activity interests were identified to include access to newspapers/books/magazines, listening to music, access to animals, spending time outside and religious activities. Doing things with groups of people was somewhat important to the resident. Resident 6's 6/9/23 Activity Profile further identified hobbies including crosswords and word search games, gardening, arts & crafts, bible studies, 1980s music and travel films. The 7/6/23 Care Plan…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-14 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to update the care plan for 1 of 1 sampled resident (#6) reviewed for UTI. This placed residents at risk for unmet needs and delayed healing. Findings include: Resident 6 was admitted in 6/2023 with diagnoses including End Stage Renal Disease. A 7/6/23 Physician's note identified intermittent dysuria (painful or difficult urination) and cloudy urine on 7/5/23. Urinary Analysis (UA) was ordered and the lab was collected on 7/7/23. A 7/8/23 Physician's progress note identified the abnormal UA was consistent with infection and cephalexin (an antibiotic) for UTI was ordered for 7 days. No Care Plan was found which addressed the new diagnosis of UTI. In interviews on 7/12/23 at 5:06 PM and 7/13/23 at 10:49 AM, Staff 21 (CNA) and Staff 23 (Agency CNA) were unaware of the new infection or interventions to promote healing. In a 7/13/23 interview at 3:33 PM, Staff 26 (RNCM) stated she was aware that Resident 6 was on alert for the antibiotic and it was noted in the Teleshare communication system (nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to follow the plan of care for 1 of 2 sampled residents (#413) reviewed for falls. This placed residents at risk for falls. Findings include: Resident 413 was admitted to the facility in 7/2022 with diagnoses including stroke and Parkinson's Disease. The 7/19/22 admission MDS revealed Resident 413 had severely impaired daily decision making skills. The 8/11/22 Fall Care Plan instructed staff to not leave the resident unsupervised in the bathroom. The 8/18/22 Progress Note revealed a CNA exited the resident's room, the nurse heard a thud, went to the resident's bathroom and found Resident 413 on the floor. The 8/18/22 Fall Investigation revealed Staff 21 (CNA) assisted Resident 413 to the bathroom and left the resident alone on the toilet. The investigation determined Staff 21 did not follow the care plan which resulted in the minor injury fall. On 7/12/23 at 8:40 AM Staff 2 (DNS) verified Resident 413 sustained a minor injury fall as a result of Staff 21 not following the resident's care plan.
- Potential for harm · D2023-07-14 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined the facility failed to maintain a coordinated plan of care for 1 of 1 sampled resident (#6) reviewed for dialysis. This placed residents at risk for lack of coordinated transportation to and from dialysis and unmet nutritional needs. Findings include: Resident 6 was admitted to the facility in 6/2023 with diagnoses including end stage renal disease. The resident had physician's orders for dialysis three times a week which was provided offsite. When interviewed on 7/12/23 at 8:35 AM, Resident 6 stated she/he had breakfast prior to leaving for dialysis, never took lunch with her/him to dialysis, but sometimes ate a protein bar when offered by dialysis staff. Resident 6 was observed preparing to leave for dialysis at 9:07 AM with a blanket, a packet of information for dialysis and a purse. Resident 6 asked for the purse and stated she/he needed to pay the driver. No lunch bag was observed. On 7/12/23 at 5:22 PM, upon return from dialysis, the resident shared she/he was very hungry and began to eat dinner immediately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-14 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to have a system in place for conducting annual performance reviews of CNA staff for 1 of 1 sampled Staff 8 (CNA) reviewed for annual performance reviews. This placed residents at risk for a lack of quality of care. Findings include: A review of staff training records for CNAs employed at the facility over one year revealed: Staff 8 (CNA), hired 4/11/22, had no performance review documentation. On 7/14/23 at 9:30 AM Staff 2 (DNS) acknowledged Staff 8 did not have a performance review completed as the facility did not currently have a system in place for annual performance reviews.
- Potential for harm · D2023-07-14 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to have a system in place to ensure CNA staff received 12 hours of in-service training annually for 1 of 1 sampled staff (#8) reviewed for in-service training. This placed residents at risk for lack of quality care. Findings include: On 7/13/23 at 3:45 PM a request was made to review the facility's in-service records and documentation which tracked self-paced electronic training hours. No staff in-service records were provided for Staff 8. On 7/14/23 at 9:30 AM Staff 2 (DNS) stated she could not locate documentation to verify in-service trainings were completed over the last 12 months for Staff 8 or other staff. Staff 2 was unable to provide information to demonstrate there was a system to track in-service or self-paced electronic training hours for CNA staff.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to AVAMERE — 27 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.0 | +1.0 vs chain |
| Health inspection | 4 of 5 | 2.6 | +1.4 vs chain |
| Staffing | 4 of 5 | 4.0 | ≈ chain avg |
| Quality measures | 3 of 5 | 3.8 | -0.8 vs chain |
The other 26 homes this chain runs (chain average 3.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| CARR, KIRSTEN | Individual | CONTRACTED MANAGING EMPLOYEE | since 04/01/2022 |
| MARGOLIS, ERIK | Individual | W-2 MANAGING EMPLOYEE | since 04/10/2024 |
| KOFSTAD, MARY | Individual | CORPORATE OFFICER | since 02/13/2024 |
| SIMPSON, ANDREW | Individual | CORPORATE OFFICER | since 06/01/2024 |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.8M paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in OR
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oregon Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 385271. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.