No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Complete Care At Dawnview LLC

1 Diane Drive, Fort Ashby, WV 26719 · For profit - Individual · 66 certified beds · (304) 298-3602 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0609) — most recent Apr 2024Behavioral-health or dementia-care citations — no harm found (F0744, F0758)2 immediate-jeopardy citations$42,982 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0609) — most recent Apr 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 2 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $42,982 in federal fines (most recent 2024-04-10)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its payroll-based staffing rating is low (2/5)
  • nursing-staff turnover (56%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
11 Hunt Club Plz · (304) 726-4501 · Call to confirm hours
Pharmacy
Grocery
1061 Frankfort Hwy · (304) 738-9616 · Call to confirm hours
Park
205 Potomac St · (301) 582-0813 · Typically dawn to dusk
Place of worship
58 N Old Mill Dr · (304) 298-4752

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased11.2%14.7%15.4%better
Long-stay residents who lose too much weight11.1%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.4%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.9%1.6%2.0%typical
Long-stay residents with depressive symptoms13.4%7.6%6.5%worse
Long-stay residents who were physically restrained0.0%0.2%0.1%better
Long-stay residents with falls causing major injury6.1%4.4%3.3%worse
Long-stay residents whose ability to walk worsened11.4%15.9%16.1%better
Long-stay residents on antianxiety or hypnotic medication17.4%27.0%18.9%typical
Long-stay residents given the seasonal flu vaccine100.0%97.6%95.3%typical
Long-stay residents with pressure ulcers3.2%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control24.6%22.1%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table3.0%13.4%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.0%1.4%better
Short-stay residents given the seasonal flu vaccine82.6%79.4%79.4%typical
Short-stay residents rehospitalized after admission13.3%22.5%22.6%better
Short-stay residents with an outpatient ER visit17.3%11.3%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.441.801.67better
Long-stay outpatient ER visits per 1,000 resident days2.101.841.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

53.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 81 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

53.1%U.S. median 51.5%
Got home and stayed home
11.3%U.S. median 10.7%
Went back to hospital
75.0%U.S. median 56.6%
Met the expected recovery
0.38U.S. median 0.31
Therapy hours / resident / day
0.17hours / resident / day
Physical therapy
0.15hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 75.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 40 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.38 therapist hours per resident per day in 2026Q1 — more than 65% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF53.1%CMS range 43.1–64.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.3%CMS range 7.8–15.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge75.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge57.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge70.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.2%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.9%CMS range 4.5–12.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.291.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.72
RN hours/ resident / day
0.49
LPN hours/ resident / day
2.59
Aide hours/ resident / day
3.81
Total nurse hours/ resident / day
0.37
RN hoursweekends
56.2%
Total nursing turnover
68.8%
RN turnover

How full it usually is: this home is certified for 66 beds and averages 61.5 residents a day — about 93% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.81 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.72 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.59 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.33 hrs/resident/day on weekends vs 4.00 on weekdays — 17% thinner on weekends. RN hours go from 0.87 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 56% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2026-04-15)
8
at the previous standard inspection (2024-11-06)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

35 citations, most serious first. The 12 most serious are shown; the remaining 23 are one tap away and print in full.

  • Immediate jeopardy · J2024-04-10 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY An IJ at F600 was called on 04/03/24 at 1:26 PM . A Plan of Correction (POC) was approved on 04/03/24 at 4:56 PM. The IJ was abated on 04/04/24 at 10:15 AM. Based on record review, observations and staff interviews, the facility failed to protect a defenseless, non communicative resident from sexual abuse and to ensure other residents were protected from sexual abuse. This failed practice had the potential to affect all residents residing in the facility. Resident identifiers: #14 and #20. Facility census: 49. Findings included: Review of the policy and procedure titled Abuse, Neglect and Exploitation dated reviewed/revised 03/22/23 stated that reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (e.g., law enforcement when applicable) within specific time frames: immediately, but not later than 2 hours after the allegation is made . In addition Sexual abuse is non-consensual sexual contact of any type with a resident. An unannounced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2024-04-10 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . An IJ at F609 was called on 04/03/24 at 1:26 PM . A Plan of Correction (POC) was approved on 04/03/24 at 4:56 PM. The IJ was abated on 04/04/24 at 10:15 AM. Based on record review, reportables review, staff interviews, and policy review, the facility failed to report an allegation of sexual abuse within the required two (2) hour time. Resident identifiers: #14 and #20. Facility census: 49. Findings included: Review of the policy and procedure titled Abuse, Neglect and Exploitation dated reviewed/revised 03/22/23 stated that reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (e.g., law enforcement when applicable) within specific time frames: immediately, but not later than 2 hours after the allegation is made . In addition Sexual abuse is non-consensual sexual contact of any type with a resident. An unannounced two (2) complaint investigations (#31427, #31733) was conducted with entrance on 04/02/24 at 11:10 AM. The facility was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-15 · tag F0577 — pattern
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and staff interview the facility failed to ensure the the most recent state inspection results were easily accessible to residents and others without having to ask. This was a random opportunity for discovery and had the potential to affect more than a limited amount of residents. Facility census: 61.Findings included:During a facility entry on 04/13/2026 at 12:47 PM, observation revealed that the most recent state inspection results were stored in a wall-mounted box but were obscured by a folder labeled concerns. Consequently, the results were not clearly visible to residents or visitors without inquiry. In a follow-up interview on 04/14/2026 at 12:25 PM, the Director of Nursing acknowledged that the survey results box lacked a proper label and that the state inspection results could not be located without assistance. She stated that the facility would correct this issue.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-15 · tag F0645 — pattern
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to ensure Level 1 pre-screening of a new residents for serious Mental Illness/Intellectual Disability (MD/ID) or a related condition prior to admission to the facility. This failed practice was true for four (4) out of 22 residents reviewed in the Long-Term Care Survey Process. Resident Identifiers: #1, #7, #30 and #45. Facility Census: 61. Findings included: a) Resident #7 During a record review on 04/13/26 at 3:25 PM, it was discovered that a Major Depressive Disorder diagnosis had not been captured on Resident #7's PASARR. There were no other PASARRs on file for this resident. The Director of Social Services, on 04/14/2026 at 3:00 PM, verified the resident's initial PASARR failed to capture the Major Depressive Disorder diagnosis and that a new PASARR had not been completed. b) Resident #1 During a record review on 04/13/26 at 3:36 PM, it was discovered that a Bipolar II diagnosis had not been captured on Resident #1's initial Pre-admission Screening and Record Review (PASARR). There were no other PASARRs on file for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observations and staff interviews, the facility failed to maintain a safe and accident hazard free environment for the residents. Multiple residents had items/clutter both around and underneath their beds, making both normal movement and resident care dangerous. This was discovered during the normal Long Term Survey Process and has the ability to affect more than a limited number of residents. Resident identifiers #33, #52, #36, #38, #45 and #3. Census: 61.Findings include:During a facility walk through on 4/13/26 the following were accident hazards that were observed in residents rooms:a) Resident #33Books, papers, and boxes on the floor around the bed created a trip and fall hazard for both Resident #33 and staff while providing care.b) Resident #52Multiple personal items created a tight path for movement in the room. This is a trip/accident hazard for the resident and anyone providing care.c) Resident # 36Boxes under the bed made it impossible to lower it fully for safe exit and transfer.d) Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-15 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and staff interview the facility failed to provide dietary staff with proper food handlers certification. This deficient practice involved [NAME] #20. Facility census: 61.Findings include:On 4/15/26 at 10:36 AM, during a telephone interview the Mineral County Health Department confirmed that dietary staff in a long-term care facility must have a valid food handler's certification. Health Department staff stated, It is like a driver's license, once it expires, it is expired.After reviewing staff certifications, the surveyor found that [NAME] #20 did not have a valid food handlers certification. The food handler's certification expired on March 6, 2026. [NAME] #20 did not renew her food handler's certification until April 14, 2026. Healthcare Services Group, INC. job descriptions state that employees must maintain a current food handler's certification as required by state/county law.Cook #20 was on the work schedule on the following dates:3/8, 3/10, 3/11, 3/12, 3/15, 3/17, 3/18, 3/19, 3/21, 3/22, 3/24, 3/25, 3/26, 3/29, 3/31, 4/1, 4/2, 4/5, 4/7,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-15 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interviews, the facility failed to ensure food was distributed and served accordance with professionalstandards for food safety. This was a random opportunity for discovery and had the potential to affect a limited number of residents.Resident Identifiers: #31 and #34. Facility Census 61. Findings included Dining Room Observations:a) Serving Tray Sanitization between residents:On 04/13/26 at 12:25PM, It was observed that serving trays were being used to serve the residents.Trash was being put on the trays, dumped in the trash and then re-used without sanitizing before serving the next resident.b) Hand Hygiene During dining room Observation on 04/13/2026 12:15PM, Resident Aide(RA), #93 was observed serving and assisting resident # 31 and #39 at the same table, she removed and was spreading butter on corn bread and removing the brownies from the baggie with her bare hands for Residents #31 and #39. Staff Interviews:RA Interview:During an Interview with RA Employee #93 on 04/13/26 at 12:20PM, she acknowledged she should not have handled the residents food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, the facility failed to provide a clean, comfortable, and homelike environment for residents in Rooms #100, #102, and #205.This was a random opportunity for discovery that had the potential to affect a limited number of residents. Facility census: 61. Findings included:a) Resident room [ROOM NUMBER]:Upon survey entrance on 04/13/25 at 11:30AM, it was observed the following issues in Room and bathroom:- The left wall inside the resident room had black scuff marks approximately 3 feet long near the bathroom door.- The right side wall had unfinished drywall patching around the light switch.- The left side of the bathroom wall had rough, painted-over, unfinished drywall patching.-back wall above the sink peeling paint above the sink and loose caulking around the sink and counter- Stained tile on the floor around the wall and under the sink. b) Resident room [ROOM NUMBER]: Upon survey entrance on 04/13/26 at 11:35AM, it was observed the following issues in the bathroom:-…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-15 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, record review, and staff interview the facility failed to report verbal grievances from resident Council meetings. This affected Residents #68, #3, #13, and #54. Facility census: 61.Findings included:Review of the facility policy titled Resident and Family Grievances policy, dated 4/5/23 revealed: Grievances may be voiced in the following forums: a) Verbal complaint to a staff member or Grievance Official.After interviews with Residents #68, #3, #13, and #54 it was revealed that the issue of Resident #8's loud television disrupting other residents had been raised in Resident Council meetings. A record review found no reported grievances regarding this matter.Review of Resident Council meeting minutes dated October 22, 2025 and November 19, 2025, confirmed the discussion about Resident #8's loud television.An interview with the Administrator on 4/15/26 at 9:58 AM verified that the concerns were discussed in Resident Council but were not advanced to the formal grievance process.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-15 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview, the facility failed to ensure MDS Discharge assessments were completed and submitted in a timely fashion. This was a random opportunity for discovery. Resident Identifier: #46. Facility Census: 61. Findings included: a) Resident #46Review of the electronic medical record revealed that Resident #46 had been discharged from the facility on 08/21/24. The electronic record did not reflect that a Minimum Data Set (MDS) Discharge assessment had been completed and submitted. During an interview on 04/14/26 at 2:07 PM, the MDS Coordinator confirmed the MDS Discharge assessment had not been completed and submitted for Resident #46. The MDS Coordinator stated she would immediately address that oversight.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-15 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and staff interviews the facility failed to ensure the nurse staffing post form, with the required census information listed, was easily accessible to residents. This was a random opportunity for discovery and could affect a number of residents. Facility Census: 61. Findings included: Upon facility entrance on 04/13/2026 at 11:00 AM, we observed the post staffing form located between the outer entrance door and the lobby door. This placement made it inaccessible to residents and the form lacked the required census information and nursing staff hours worked. During an interview with the Director of Nursing (DON) on 04/15/2026 at 12:48 PM she acknowledged that the post did not list the required census information and was not easily accessible to residents. She also stated that another form was located in the hall but it did not list the required census information.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-06 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and staff interview, the facility failed to provide a safe, clean, homelike environment regarding the storage of unclean wheelchairs. This was a random opportunity for discovery. Resident Identifiers: #17, #35, #56, #47, #37, #57 and #2. Facility Census: 59. Findings Include: a) Storage of wheelchairs On 11/04/24 at 10:30 AM, a foul odor was noticed by the Surveyors at the end of the 100-hall next to the conference room. Upon further examination, the foul odor was lingering around the wheelchairs and wheelchair cushions were noted with debris and a dried substance. The wheelchairs without cushions were noted with a foul odor and debris on the seats. Most of the wheelchairs observed had the residents' names located on the handles of the wheelchairs. On 11/05/24 at 10:15 AM, the wheel chairs were observed at the end of 100 hall next to conference room. The foul odor and debris were again observed by the Surveyors. On 11/05/24 at 10:25 AM, the Director of Nursing (DON) was asked to come to the end of the 100 halls where the wheelchairs were located.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 23 citations
  • Potential for harm · E2024-11-06 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to revise the care plan regarding a diagnosis of anemia, actual multiple falls with injuries, indicate the diagnosis of dehydration and the administration of intravenous fluids (IVFs), and the discontinuation of an anticoagulant for Resident #28 and Resident #18's transfer to hospice services. This was true for two (2) of 21 residents reviewed during the survey process. Resident Identifiers: #28 and #18. Facility Census: 59. Findings included: a) Resident #28 On 11/05/24 at 8:45 AM, a record review was completed for Resident #28. The review found the resident had multiple falls with actual injuries noted, laboratory results indicating elevated liver functions indicating dehydration as well as low hemocrit and hemoglobin, and the discontinuation of an anticoagulant due to the resident having multiple falls. The care plan was reviewed regarding the noted change of conditions which were found the resident record. The care did not have an indication of actual falls with injuries, abnormal laboratory results indicating…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility failed to provide an accident and hazard free environment as possible by having a treatment cart which would not lock properly on three occasions. These were random opportunities for discovery. Facility Census: 59. Findings Include: a) Treatment Cart On 11/04/24 at 11:40 AM, a treatment cart was observed unlocked behind the nurses' station which was unsecured and residents are able to ambulate in this area. On 11/04/24 at 11:43 AM, the Director of Nursing (DON) was notified of the treatment cart being unlocked and accessible to the residents. The DON stated, the lock is not working .I'll call Maintanence. At this time, the treatment cart was left in the same area behind the nurses' station. On 11/04/24 at 3:15 PM, the treatment cart was observed unlocked behind the nurses' station. At this time, observations of the unlocked treatment cart continued until 3:30 PM. No staff were observed near the unlocked treatment cart during this time. The Administrator was notified and stated, We have contacted the pharmacy and they are coming…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-06 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, record review and staff interview, the facility failed to store and label food in accordance with professional standards for food service safety. This failed practice had the potential to affect more than a limited number of residents. Facility Census: 59. Findings included: a) A bag of elbow macaroni was found open with no dates. A bag of loose tea bags was opened with no dates. One tea bag was found loose and lying out of the bag. On 11/05/25 the Nutrition Pantry was investigated and the findings confirmed by the CDM at 9:07am included: A can of ground roast coffee with a best by date of 02/29/24 was found. No open date was found on the can. The can was rusty and dirty on the bottom. The CDM reported it was, not stocked from the kitchen. CDM to follow up with the administrator. Findings confirmed by the Certified Dietary Manager (CDM) on 11/04/24 during the kitchen investigation initiated at 10:35 am included.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to thoroughly investigate allegations of abuse and neglect, by failing to have witness statements signed by witnesses an alleged incident involving Resident #11, and failing to complete witness statements, and notify the police regarding an allegation of misappropriation of funds for Resident #38. This was true for two (2) of four (4) residents reviewed for abuse and neglect during the survey process. Resident identifiers: 11, 38. Facility census: 59 Findings include: A) Resident #11 At approximately 3:30 PM on 11/05/2024, a review was conducted of a facility reported incident concerning Resident #11 on 10/07/2024. During the review, it was noted the administrator of the facility had conducted interviews with four (4) employees regarding the incident. These interviews were typed and signed only by the administrator, with no indication of employee acknowledgement. At approximately 1:00 PM on 11/06/2024 an interview was conducted with the administrator. During the interview, the administrator stated these interviews were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed upon admission to identify a mental diagnosis for Resident #36 and related diagnoses of dementia and PTSD for Resident #42 on the PASARR. This was true for two (2) of three (3) resident's reviewed under the area of PASARR. Resident identifiers: #42 and #36. Facility Census: 59 Findings included: a) Resident #42 Findings were confirmed by the Social Worker and the Admission's Director on 11/06/24 12:55 PM for Resident #42 included: 1) Diagnoses for PTSD and Dementia were not indicated on the initial PASARR. Diagnosis of dementia from the hospital H&P dated 5/11/22 listed PMH: Dementia 11/2021. 2) The State Surveyor interviewed the Social Worker concerning PASARR for Resident #42 .The Social Worker reported she does not have access to the attached order summary since they had changed companies. The Social Worker stated there was no access to Genesis to attach the diagnosis list. The Social Worker stated, We will have to redo all the summaries. The Social Worker stated, I don't redo them when they get there. (from the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to follow the proper procedures to appoint a healthcare surrogate for Resident # 35. This was true for one (1) of four (4) residents reviewed for advance directives during the survey process. Resident Identifier: 35. Facility census: 59. Findings include: A) Resident #35 At approximately 2:30 PM on [DATE], a review of Resident #35's electronic health record was reviewed. During this review, it was noted the resident had a Physician Orders for Scope of Treatment (POST) form on file, signed by someone that was not named as her healthcare surrogate. Resident #35 was admitted to the facility on [DATE] after a hospital stay. During her hospital stay, the hospital determined Resident #35 did not have capacity to make decisions on her own due to an Acute Cerebrovascular Accident, resulting in confusion and disorientation. The duration of incapacity was determined to be long term. Due to Resident #35 demonstrating incapacity to make informed choices, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to maintain an accurate and complete record regarding transfer dates for Resident #28 and #36. This was true for two (2) of two (2) residents reviewed under the care area of hospitalizations. Resident identifiers: #28 and #36. Facility census: 59. Findings include: a) Resident #28 On 11/05/24 at 10:10 AM, a record review was completed for Resident #28. The review found the resident had been sent to an acute care facility on 08/11/24. However, the transfer form was dated 06/29/24. On 11/05/24 at 11:30 AM, the Director of Nursing (DON) was notified. The DON confirmed the transfer date was incorrect in the medical record. b) Resident #36 On 11/05/24 at 11:00 AM, a record review was completed for Resident #36. The review found the resident had been sent to an acute care facility on 10/04/24. However, the date on the transfer form was 09/04/24. The review, also, found the resident had been sent to an acute care facility on 10/27/24. However, the date on the transfer form was 10/04/24. On 11/05/24 at 11:30 AM, the Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and staff interviews, the facility failed to ensure a resident maintained a continuous oxygen supply. Resident #50 failed to receive oxygen therapy from a portable tank and oxygen concentrator for approximately 20 minutes. This failed practice had the potential to affect all residents receiving oxygen therapy. Resident identifier: #50. Facility census: 49. Findings included: a) Resident #50 Resident #50 was admitted on [DATE]. Diagnoses included Diabetes Mellitus, Congestive Heart Failure, Chronic Obstructive Lung Disease, Hypertension, End Stage Renal Disease, Stage 4, and Respiratory failure. The annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/21/23 had a Brief Interview of Mental Status (BIMS) score of 13. This represents the resident is cognitively intact. An addition quarterly MDS with an ARD of 01/19/24 had a BIMS score of 10 which indicated a decline in cognition. Resident #50 is currently in an acute care hospital and returned to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-10 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and staff interview, the facilty failed to ensure pharmaceutical services were provided to ensure routine medications were available to administer to residents in accordance with physician orders. This was true for three (3) of five (5) residents observed during the Medication Observation task of the LTCSP. Resident identifiers: Resident #5, Resident #39, and Resident #48. Census: 56 Findings included: a) Resident #5 A review of the physicians orders, for Resident #5, showed a current medication order for Bupropion ER (extended release) tablet with direction to administer 200 mg (milligram) every 12 hours. An observation, during the Medication Administration Observation task for the LTCSP, on 01/04/23 at 08:16 AM, Licensed Practical Nurse (LPN) #14, prepared medications to administer to Resident #5. The medication, Bupropion ER, was not found in the medication cart by LPN #14. When questioned, LPN #14, stated the medication was not available in the medication cart for the morning medication pass. LPN #14 also stated , after checking, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-10 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    b) Resident (R) #48 During an observation of medication administration on 01/04/23 at 08:10 AM, Quetiapine (Seroquel) 150 milligrams (mg) an atypical antipsychotic med used for treatment of schizophrenia and major depressive disorders was not available to be given To R#48 as scheduled. Registered Nurse (RN) #62 reported pharmacy delivers nightly and acknowledged the Seroquel was not refilled and available to be given to R#48 as prescribed. Random observations on 01/03/23 at 09:33 AM and 01/04/23 at 8:30 AM, found R#48 sitting up in her bed and crying. On 01/04/23 at 2:45 PM, the Activities Director (AD) #54 reported R #48 has intermittent crying episodes that usually last one to two days. Review of the medical record on 01/04/23, revealed R #48 was admitted to the facility with a diagnosis of Non-Alzheimer's dementia. Her current diagnoses include unspecified dementia, moderate with agitation, unspecified dementia, moderate, with psychotic disturbance, unspecified dementia, moderate with mood disturbance, and adjustment disorder with depressed mood. The current medications include…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-10 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    e) Personal Protective Equipment disposal containers 1) Resident #2 An observation , on 01/03/23 at 03:41 PM , revealed Resident #2 was in isolation precautions related to an infection which required staff to use PPE when caring for the resident. Further observation of the room, revealed there was no appropriate trash receptacle in place. The trash bin in the room, had no hands free lid which forced staff to come into contact with the lid prior to and/or after disposing of soiled items. 2) Resident #104 An observation, on 01/03/23 at 01:50 PM, revealed Resident #104 was in isolation precautions related to an infection which required staff to use PPE when caring for the resident. Further observation of the room, revealed the trash receptacle in place was not in good repair. the container lid was broken and could not be hinged and there was no foot pedal to assure hands free use. An interview, with the Director of Nursing (DON), on 01/04/23 at 11:20 AM , verified both the isolation trash receptacles, used in Resident #2's and Resident #104's isolation rooms, did not have hands free…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-10 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, staff interview, the facility failed to ensure residents' side rails were maintained in accordance with manufacturer's recommendation as evidenced by the use of zip ties to secure side rails. This was a random opportunity for discovery and found to be true during an observation of room [ROOM NUMBER]. This deficient practice had the potential to affect more than a limited number of residents. Census: 56. Findings included: A review of Policy CCG00540, pertaining to: Right to be Free from Restraints Policy and Procedure, no date, shows under procedure V. (D), if bed rail or side rail is used, the facility shall ensure correct installation, use and maintenance of bed rails and to follow the manufacturer's recommendations and specifications for installing and maintaining bed rails. An interview, with the Administrator, on 01/04/23 at 02:10 PM, revealed zip ties were used in the facilty to secure bedrails of residents with older beds so the rails could not be used and requested the Maintenance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, and staff interview, the facility failed to ensure care was provided in a manner to promote a resident's dignity. The facility failed to ensure staff covered a Foley catheter drainage bag for Resident #45. This failed practice was identified through a random opportunity for discovery and had the potential to affect a limited number of residents. Resident Identifier: Resident #45. Census: 56 Findings included: a) Resident #45 An observation, on 01/03/23 at 01:04 PM, revealed Resident #45 lying in bed with the door open to the resident's room. Further observation , from the 200 Hallway, revealed Resident #45's Foley catheter bag was not covered. A staff interview, with Nursing Assistant (NA) #30, on 01/03/23 at 01:05 PM, verified Resident #45's catheter bag was not covered and could be viewed from the hallway. NA #30, further stated, the catheter bag should have been covered for dignity concerns. .

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview and staff interview, the facility failed to secure personal and medical information in a manner that protected a resident's health related information from the public view. The facility posted personal health information, which included treatment modalities and health related information, on the wall in the resident's room in plain sight of anyone entering the resident's room. This was identified on a random opportunity for discovery and had the potential to affect a limited number of residents. Resident identifier: Resident #1. Census: 56. Findings included: a) Policy Review A review of the Policy for Protected Health Information (PHI), dated 2020, noted all protected health information would be used and disclosed in accordance with the Health Insurance Portability and Accountability Act (HIPPA) Privacy standards and other applicable laws. PHI included all oral, written, or otherwise recorded information related to a resident's physical or mental health or a health condition and would be protected in any form. b) Resident #1 An observation,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-10 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation and staff interview, the facility failed to ensure the facility was maintained with a clean and safe environment in good repair. The facility failed to ensure carpeted resident areas were clean and free of stains or frayed areas, failed to ensure floor tiles were secured and unbroken and failed to ensure a bedside table was intact and free of loose parts. This failed practice was identified through a random opportunity for discovery and for two (2) of two (2) current residents reviewed for environment during the Long Term Care Survey Process (LTCSP). Resident identifiers: Resident #2 and Resident #13. Census: 56. Findings included: a) Hallway observation An observation on 01/03/23 at 02:45 PM, of the 100 and 200 hallways, revealed the carpet was worn and had stained areas throughout the halls. The carpet was frayed and pulled loose at the door of the clean utility room on the 200 hall and the clean linen room on the 100 hall. An interview, with the Maintenance Director, on 01/10/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, medical record review, and staff interview, the facility failed to develop and implement comprehensive person-centered care plans for residents with mental and psychosocial needs. This was found for two of five reviewed for unnecessary medications. Resident identifiers: 48 and 17. Facility census: 56. Findings include: a) Resident (R) #48 A random observation on 01/03/23 at 09:33 AM, found R#48 sitting up in her bed and crying. When asked if she was okay, she asked the writer to sit down and talk with her. The resident continued to cry and ramble word salad about the death of a little boy for a few minutes and then said thank you for listening. A follow up observation on 01/04/23 at 8:30 AM found R #48 sitting up in bed and crying. On 01/04/23 at 2:45 PM, the Activities Director (AD) #54 reported R #48's son recently passed and she now has intermittent crying episodes that usually last one to two days. Review of the medical record on 01/04/23, revealed R #48 was admitted to the facility with a diagnosis of Non-Alzheimer's dementia. Her current diagnoses include…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff and resident interview, the facility failed to provide treatment to a resident, in accordance to professional standards of practice, when the resident was assessed with limited range of motion (ROM) and had physician orders for treatment modalities. This deficient practice was identified for one (1) of one (1) resident reviewed for positioning/range of motion (ROM) during the Long Term Care Survey Process ( LTCSP). Resident Identifier: Resident #1. Census: 56 Findings included: a) Resident #1 A record review for Resident #1 showed a physician's order for Easy Care 2000 dark green splint to be donned to the left upper extremity hand contracture after breakfast and removed by dinner or per resident tolerance. An observation, on 1/03/23 at 12:57 PM , revealed Resident #1 was not wearing a splint on the left hand. When the resident was questioned, Resident #1 stated the staff have not put that on yet. An observation ,on 01/10/23 at 08:27 AM, revealed Resident #1 had finished breakfast, however, the splint was not in place on the left hand. Observations…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    b) Resident #14 On 01/03/23 at 12:20 PM, based on staff observation, resident #14 observed with nasal cannula tubing running to her nose which had an attached tag which was dated for 11/27/22. On 01/03/23 at 2:00 PM, based on record review, resident #14 has the following physician's order in her chart, Change oxygen tubing and ensure to place new padding on tubing for behind the ears, label with date and initials, every night shift every Sat. The order date is 12/6/2022. On 01/03/23 at 3:35 PM, Licensed Practical Nurse (LPN) #23 interviewed as to what the date on a nasal cannula meant. She stated that they date the cannula was placed into service on the cannula. LPN #23 was notified that the nasal cannula for resident #14 had a date of 11/27/22 and she stated it would be immediately changed for the resident. Based on observation, resident interview and staff interview, the facility failed to maintain respiratory equipment consistent with professional standards of practice. Oxygen tubing was not changed, an oxygen concentrator filter was not clean, a continuous positive airway…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, medical record review, family interview and staff interview, the facility failed to develop and implement comprehensive person-centered care plans for residents with dementia. This is true for two of five reviewed for unnecessary medications. Resident identifiers: 48 and 17. Facility census: 56. Findings include: a) Resident (R) #48 A random observation on 01/03/23 at 09:33 AM, found R#48 sitting up in her bed and crying. When asked if she was okay, she asked the writer to sit down and talk with her. The resident continued to cry and ramble word salad about the death of a little boy for a few minutes and then said thank you for listening. A follow up observation on 01/04/23 at 8:30 AM found R #48 sitting up in bed and crying. A telephone interview was completed with the husband on 01/03/23 at 11:18 AM. He reported he use to visit daily and now doesn't because his wife R #48 becomes agitated and upset with his visits. On 01/04/23 at 2:45 PM, the Activities Director (AD) #54 reported R #48's son recently passed and she now has intermittent crying episodes that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, staff interview and medical review, the facility failed to develop and maintain a policy for the monthly drug regimen review with time frames for the different steps in the process. The pharmacist failed to identify a drug irregularity for a psychotropic medication order without an adequate indication for use. This is true for one of five residents reviewed for unnecessary medications. The policy related to monthly drug review has the potential to affect a limited number of residents. Resident identifier: #16. Facility census: 56. Findings include: a) Drug regimen review policy The facility policy titled Medication Regimen Review and Reporting dated 09/18 states the pharmacist reviews the medical records of each resident at least monthly. Findings are communicated to the Director of Nursing (DON) or designee and the medical director. Resident specific recommendations are documented and acted upon by the nursing care center and/or the physician. The policy lacks time frames for the different steps in the process and steps the pharmacist must take when he or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on medical record review and staff interview, the facility failed to ensure a resident's psychotropic medication was prescribed with an adequate indications for use. This is true for one of five residents reviewed for unnecessary medications. Resident identifier: #16. Facility census: 56; Findings include: a) Resident (R) #16 Review of the medical record on 01/10/23, revealed R#16's diagnoses includes hallucinations, delusions, anxiety and depression. Her current medication orders include Trazodone (antidepressant)100 milligrams at bedtime for sleep. The record is silent for a diagnosis of insomnia or sleep disorder. On 01/10/23 at 10:24 AM, the Director of Nursing (DON) reviewed R#16's medical record and confirmed there is no diagnosis for a sleep disturbance. The DON acknowledged the medication order for R#16's Trazadone inaccurately displays a reason for use. .

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, medical record review, and resident interview, the facility failed to assure medications were available to be administered as prescribed and scheduled. Resident (R) #22's blood sugars increased when Insulin was not available to be given as ordered. Bumetanide (a loop diuretic) was not available for a resident with heart failure and an identified risk of fluid overload. This was true for one of five residents observed during medication administration and a random opportunity of discovery. Resident identifiers: #39 and #22. Facility census: 56. Findings include: a) Resident (R) #39 During medication administration on 01/04/23 at 8:28 AM, Bumetanide 1 milligram (mg) a loop diuretic was not available for administration to R #39. Registered Nurse (RN) #62 reported the Bumetanide was ordered but not delivered by pharmacy and available for the morning dose. RN #62 noted the pharmacy delivers daily in the evening, but prescribed medications are frequently not available for the residents. Review of the medical record on 01/09/23, revealed R#39's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-10 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation and staff interview, the facility failed to ensure drugs and biologicals, used in the facility, were stored, and labeled in accordance with current accepted professional practices. The facility failed to ensure medications were dated when opened and put in to use or was expired and still being stored for use. This was true for medications stored in one (1) of two (2) medication carts and one (1) of one (1) medication storage rooms inspected. This practice had the potential to affect a limited number of residents. Facility census: 56 Findings included: a) 100 Hall Medication Cart An observation of the 100 Hall Medication Cart, on [DATE] at 08:50 AM, revealed the following medications in the medication cart that was not dated when opened and put into use: - one (1) bottle of Tylenol 325 mg was found with no date when the bottle was opened. An interview with LPN #14, on [DATE] at 08:50 AM verified the Tylenol was being used, however, there was no date when the medication was opened and put…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$42,982 in federal fines across 1 penalty.

  • $42,982 — penalty dated 2024-04-10

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to COMPLETE CARE — 85 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 53.1+0.9 vs chain
Health inspection 3 of 52.7+0.3 vs chain
Staffing 2 of 52.3-0.3 vs chain
Quality measures 5 of 54.4+0.6 vs chain
The other 84 homes this chain runs (chain average 3.1★, per CMS)
1 of 5Complete Care At Chestnut Hill LLCPassaic, NJ 1 of 5Complete Care At HagerstownHagerstown, MD 1 of 5Complete Care At Harston Hall LLCFlourtown, PA 1 of 5Complete Care At Kimberly Hall NorthWindsor, CT 1 of 5Complete Care At Laplata LLCLaplata, MD 1 of 5Complete Care At Milford Manor LLCWest Milford, NJ 1 of 5Complete Care At Wayne Hills Rehab & Resp CenterWayne, NJ 1 of 5Complete Care at Care AgeBrookfield, WI 1 of 5Complete Care at KensingtonWaukesha, WI 1 of 5Complete Care at Maple Grove LLCMadison, WI 1 of 5Complete Care at Margate ParkChicago, IL 1 of 5Complete Care at the BoulevardChicago, IL 2 of 5Complete Care At Brakeley ParkPhillipsburg, NJ 2 of 5Complete Care At Fox HillVernon, CT 2 of 5Complete Care At Harborage LLCNorth Bergen, NJ 2 of 5Complete Care At Harrington CourtColchester, CT 2 of 5Complete Care At HyattsvilleHyattsville, MD 2 of 5Complete Care At Inglemoor, LLCEnglewood, NJ 2 of 5Complete Care At Monmouth, LLCLong Branch, NJ 2 of 5Complete Care At Ocean Grove LLCOcean Grove, NJ 2 of 5Complete Care At Prospect Heights LLCHackensack, NJ 2 of 5Complete Care At Regent LLCHackensack, NJ 2 of 5Complete Care at Christian Home LLCWaupun, WI 2 of 5Complete Care at Grande PrairiePleasant Prairie, WI 2 of 5Complete Care at Heritage LLCDundalk, MD 2 of 5Complete Care at Linwood, LLCLinwood, NJ 2 of 5Complete Care at Nazareth LLCStoughton, WI 2 of 5Complete Care at Voorhees, LLCVoorhees, NJ 2 of 5Complete Care at Wall LLCWall, NJ 3 of 5Complete Care At Fair Lawn EdgePaterson, NJ 3 of 5Complete Care At Holiday CityToms River, NJ 3 of 5Complete Care At Lehigh LLCMacungie, PA 3 of 5Complete Care At Oak Ridge LLCCharleston, WV 3 of 5Complete Care At Orange ParkEast Orange, NJ 3 of 5Complete Care At Phillipsburg, LLCPhillipsburg, NJ 3 of 5Complete Care At Severna Park LLCSeverna Park, MD 3 of 5Complete Care At Shrewsbury LLCShrewsbury, NJ 3 of 5Complete Care At Silver Lake LLCDover, DE 3 of 5Complete Care At SpringbrookSilver Spring, MD 3 of 5Complete Care at Brick LLCBrick, NJ

Showing 40 of 84; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
PC WV OPCOS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/01/2021
PC WTA OPCO HOLDCO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/01/2021
SMS 2021 TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 06/01/2021
STEIN, SHALOMIndividualINDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; TRUSTEE OF THE SNFsince 06/01/2021
WELLTOWER INCOrganization5% OR GREATER SECURITY INTEREST; ADP OF THE SNFsince 07/30/2021
COX, VICKIEIndividualOPERATIONAL/MANAGERIAL CONTROLsince 06/01/2021
MANSFIELD, MELISSAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/01/2021
SAWEIKIS, ANTHONYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2024
SHOEMAKER, STEPHANIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/07/2021
SILVERBERG, NISANELIndividualOPERATIONAL/MANAGERIAL CONTROLsince 06/01/2021
AURORA GUARDIAN HOLDCO II CO-BORROWER, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN HOLDCO II MEZZ BORROWER, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN HOLDCO II, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN II REALTY, LLCOrganizationADP OF THE SNFsince 07/30/2021
AURORA GUARDIAN PARTNERS II LLCOrganizationADP OF THE SNFsince 07/30/2021
DAWNVIEW CENTER REALTY, LLCOrganizationADP OF THE SNFsince 07/30/2021
J & R FAMILY INVESTMENTS, LLCOrganizationADP OF THE SNFsince 07/30/2021
L FRIEDMAN 2018 FAMILY TRUSTOrganizationADP OF THE SNFsince 07/30/2021
L FRIEDMAN FAMILY HOLDINGS LLCOrganizationADP OF THE SNFsince 07/30/2021
LANDAU FAMILY INVESTMENT TRUSTOrganizationADP OF THE SNFsince 07/30/2021
M FRIEDMAN 2018 FAMILY TRUSTOrganizationADP OF THE SNFsince 07/30/2021
PC WTA ACQUISITION LLCOrganizationADP OF THE SNFsince 06/01/2021
PC WTA MULTI-STATE LLCOrganizationADP OF THE SNFsince 06/01/2021
PEACE CAPITAL HOLDINGS LLCOrganizationADP OF THE SNFsince 06/01/2021
R&J FAMILY INVESTMENTS LLCOrganizationADP OF THE SNFsince 07/30/2021
CRAWFORD, MARYIndividualADP OF THE SNFsince 02/24/2025

CMS files one row per role, so the 34 rows in the source record cover these 26 parties — each is shown once here with every role it holds. Nothing is omitted.

19 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.3M
Net patient revenuemost recent cost report
+15.2%
Operating marginrevenue minus expenses
$513K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 77%Medicare 16%Other / private 7%

About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $513K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$432per resident / day
operating cost
$13,132per month
≈ monthly operating cost
$510per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WV

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the West Virginia Medicaid page.

Typical monthly cost in West Virginia
$12,836/mo
Nursing home (semi-private)
$13,262/mo
Nursing home (private)
$6,340/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 515163. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next