Pikes Peak Post Acute
2719 N Union Blvd, Colorado Springs, CO 80909 · For profit - Corporation · 210 certified beds · (719) 636-1676 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has citations for mishandling residents’ money or property (F0565, F0567)
- it has 3 actual-harm citations
- a high number of inspection citations overall (47) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $89,318 in federal fines (most recent 2024-09-17)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- nursing-staff turnover (61%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 5.9% | 13.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.8% | 4.7% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.3% | 1.4% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.5% | 8.8% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.5% | 3.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 8.6% | 13.3% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 11.4% | 11.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 92.4% | 94.7% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.4% | 3.4% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 16.3% | 21.2% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 28.6% | 20.0% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.9% | 1.6% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 69.6% | 75.6% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 29.2% | 20.3% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 14.2% | 12.1% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.65 | 1.38 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.97 | 1.74 | 1.80 | typical |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
42.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 32 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 84.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 26 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 21% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 42.5%CMS range 24.2–60.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.1%CMS range 6.9–15.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 84.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 88.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 80.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 5.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.4%CMS range 3.9–13.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.05 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 210 beds and averages 168.4 residents a day — about 80% occupied, or roughly 42 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.61 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.61 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.04 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.30 hrs/resident/day on weekends vs 3.73 on weekdays — 12% thinner on weekends. RN hours go from 0.69 to 0.40 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 61% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
47 citations, most serious first. The 13 most serious are shown; the remaining 34 are one tap away and print in full.
- Actual harm · Gcited before2024-09-17 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure four (#2, #9, #10 and #8) of four resident reviewed for abuse out of 10 sample residents were kept free from abuse. Specifically, the facility failed to ensure multiple residents, including Resident #2 and Resident #8, were kept free from physical abuse by addressing Resident #1's physically aggressive behavior. Resident #1 physically assaulted Resident #2 on four occasions and continuously targeted Resident #2. The facility was aware Resident #1 was territorial over his space and did not like to be touched. Facility staff failed to intervene timely on multiple occasions to prevent multiple physical abuse incidents by Resident #1 toward Resident #2. By failing to put effective person-centered interventions into place, Resident #1 physically assaulted multiple residents on both secured units on eight occasions within less than three months, including Resident #2 on four occasions. Findings include: I. Facility policy and procedure The Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-11-29 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to revise the care plan for one resident (#1) out of three residents reviewed, to reflect, respond, and alert staff to the resident's behaviors that placed Resident #3 and others at risk for harm. Record review revealed on 10/13/23 at approximately 5:30 a.m., a certified nurse aide (CNA) entered Resident #1's room and found Resident #1 sitting in his chair next to the bed of his roommate, Resident #3. Resident #1 was holding a foot pedal to his wheelchair and his roommate had injuries to his face and body. Further record review revealed two days earlier, on 10/11/23, Resident #1 had transferred to the memory unit and into a room with Resident #3 who used a continuous positive airway pressure (CPAP) machine and oxygen at night. An interdisciplinary team note (IDT) dated 10/12/23 read that Resident #1 voiced anger about having noise all night and said he turned off his roommate's oxygen and changed the oxygen output, setting it to the maximum amount; he…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · H2023-09-05 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY V. Resident #111 A. Resident status Resident #111, age [AGE], was admitted on [DATE]. According to the August 2023 CPO, the resident's diagnoses included unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. The 7/12/23 MDS assessment revealed the resident was severely impaired with a brief interview for mental status score of zero out of 15. He required extensive assistance with dressing, toileting, and personal hygiene. He required supervision oversight, encouragement and cuing with eating. -It did not indicate the resident experienced weight loss. B. Observations On 8/14/23 at 2:18 p.m. Resident #111 ate 100% of his lunch of oven fried chicken, buttered parslied noodles, green beans with a dinner roll and fresh fruit cup. When he finished eating his lunch, he got up and went to another table where a resident left their dessert behind. He took the dessert off the tray and ate it. An unidentified staff member redirected the resident back…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-20 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure three (#2, #3 and #5) of three residents were kept free from abuse out of nine sample residents. Specifically, the facility failed to:-Protect Resident #2 and Resident #3 from being physically abused by Resident #1; and,-Protect Resident #5 from being physically abused by Resident #4.Findings include: I. Facility policy and procedure The Abuse, Neglect, Exploitation or Misappropriation - Reporting and Investigation policy and procedure, revised 11/17/25, was provided by the nursing home administrator (NHA) on 11/20/25 at 5:11 p.m. It read in pertinent part, Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse toward a resident can occur as resident-to-resident abuse, staff-to-resident abuse, or visitor-to-resident abuse. Physical abuse includes but is not limited to hitting, slapping, biting, punching or kicking. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-20 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure one (#3) of seven residents who were diagnosed with dementia, received the appropriate treatment and services to attain or maintain the highest practicable physical, mental and psychosocial well-being out of nine sample residents.Specifically, the facility failed to effectively identify person-centered approaches for dementia care for Resident #3.Findings include:I. Facility policy and procedureThe Dementia-Clinical protocol, dated 2001, was provided by the nursing home administrator (NHA) on 11/20/25 at 5:53 p.m. it read in pertinent part, As part of the initial assessment, the physician will help identify individuals who have been diagnosed as having dementia and those with impaired cognition. The staff and physician will evaluate individuals with new or worsening cognitive impairment and behavior and differentiate dementia from other causes. Progressive or persistent worsening of symptoms and increased need of staff support…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-30 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review,and interviews, the facility failed to maintain a system of documenting grievances and demonstrating prompt action for residents for four (#135, #40, #37 and #51) residents out of seven residents reviewed for grievances out of 53 sample residents. Specifically, the facility failed to effectively address, resolve and demonstrate the facility's response to individual grievances for Resident #135, Resident #40, Resident #37 and Resident #51. Findings include: I. Resident group interviews and observations A group interview was conducted on 1/30/25 at 10:30 a.m. with four residents (#135, #40, #37 and #51). The residents were interviewable per the facility and assessment. Resident #135 said when he had a concern , he provided the grievance to a member of the social service staff. He said many times he had not received a follow up on how his grievance was resolved or if it was resolved. Resident #40 said she had filled out two formal grievance forms and provided the forms to staff but received no follow up from social services or administration. She…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-30 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12-months and provide regular in-service education based on the outcome of these reviews for three of three certified nurse aides (CNA). Specifically, the facility failed to complete annual performance reviews and/or provide regular in-service education based on the outcome of the reviews for CNA #4, CNA #5 and CNA #6. Findings include: I. Facility policy and procedure The Performance Evaluations policy and procedure, revised September 2020, was provided by the regional director of clinical services (RDCS) on 1/30/25 at 3:33 p.m. It read in pertinent part, The job performance of each employee shall be reviewed and evaluated at least annually. A performance evaluation will be completed on each employee at the conclusion of his/her 90-day probationary period and at least annually thereafter. II. Record review Annual performance reviews were requested on 1/29/25 at 4:05 p.m. The facility was unable to provide annual performance evaluations for 2024 for CNA…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-30 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide reasonable accommodations necessary to accommodate mobility and accessibility in the resident's environment for one (#26) of one resident reviewed for accommodation of needs out of 53 sample residents. Specifically, the facility failed to ensure Resident #26's bed side rails were installed as requested by the resident and as recommended by the rehabilitation services department staff. Findings include: I. Resident #26 A. Resident status Resident #26, age less than 65, was admitted on [DATE]. According to the January 2025 computerized physician orders (CPO), diagnoses included paraplegia (inability to voluntarily move the lower parts of the body), pressure ulcer to the right buttock, neuromuscular dysfunction of the bladder (condition where the nerves controlling bladder function are damaged), anxiety and depression. The 12/28/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-30 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to honor resident choices for one (#30) of one resident reviewed for self-determination out of 53 sample residents. Specifically, the facility failed to promote, facilitate and support a room change for Resident #30, per her preference. Findings include: I. Facility policy and procedure The Resident Self-Determination and Participation policy and procedure, revised August 2022, was provided by the regional director of clinical services (RDCS) on 1/29/25 at 6:35 p.m. It read in pertinent part, Our facility respects and promotes the right of each resident to exercise his or her autonomy regarding what the resident considers to be important facets of his or her life. In order to facilitate resident choices, the administration and staff inform the residents and family members of the residents' right to self-determination and participation in preferred activities, gather information about the residents' personal preferences on initial assessment and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-30 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure residents were free from abuse for two (#88 and #54) of four residents reviewed for abuse out of 53 sample residents. Specifically, the facility failed to protect Resident #88 and Resident #54 from physical abuse from Resident #144. Findings include: I. Facility policy and procedure The Abuse, Neglect and Exploitation policy, revised April 2021, was provided by the regional director of clinical services (RDCS) on 1/28/25. It read in pertinent part, Protect residents from abuse and neglect by anyone including but not necessarily limited to: facility staff and other residents. Develop and implement policies and protocols to prevent and identify: abuse or mistreatment of residents. Provide staff orientation and training/orientation programs that include topics such as abuse prevention, identification and reporting of abuse, and handling verbally or physically aggressive resident behavior. Implement measures to address factors that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADLs) received the necessary services and assistance for bathing for two (#48 and #77) of four residents reviewed out of 53 sample residents. Specifically, the facility failed to provide complete grooming with shower/bed bath for Resident #48 and Resident #77 in order to maintain personal hygiene, including shaving of beard, washing of hair and trimming of fingernails. Findings include: I. Facility policy and procedure The Activities of Daily Living, Supporting policy and procedure, revised March 2018, was provided by the regional director of clinical services (RDCS) on 1/29/25 at 6:35 p.m. It read in pertinent part, Residents who are unable to carry out activities of daily living (ADL) independently will receive the services necessary to maintain good nutrition, grooming and personal and oral hygiene. Appropriate care and services will be provided for residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-30 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure proper treatment and services to maintain vision abilities for one (#137) of three residents reviewed for vision services out of 53 sample residents. Specifically, the facility failed to ensure Resident #137's new eyeglasses were obtained in a timely manner. Findings include: I. Facility policy and procedure The Hearing and Vision Services policy (undated), was provided by the regional director of clinical services (RDCS) on 1/28/25 at 5:10 p.m. It read in pertinent part, It is the policy of this facility to ensure that all residents have access to hearing and vision services and receive adaptive equipment as indicated. The social worker/social services designee is responsible for assisting residents, and their families, in locating and utilizing any available resources for the provision of the vision and hearing services the resident needs. II. Resident #137 A. Resident status Resident #137, age [AGE], was admitted on [DATE].…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#4) of three residents out of 53 sample residents. Specifically, the facility failed to ensure staff were aware of and following the care planned interventions for Resident #4 in order to prevent further falls. Findings include: I. Resident #4 A. Resident status Resident #4, age greater than 65, was admitted on [DATE]. According to the January 2025 computerized physician orders (CPO), diagnoses included unspecified dementia, osteoporosis, muscle weakness, unspecified lack of coordination and left artificial hip. The 11/25/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments. The resident could not complete the cognitive assessment therefore a staff assessment was completed. The staff assessment revealed the resident had short and long term memory deficits, impaired decision making, and was only oriented to herself. The MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 34 citations
- Potential for harm · Dcited before2025-01-30 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the possible development and transmission of infectious disease on three of nine units. Specifically, the facility failed to: -Ensure housekeeping staff wore gloves and performed appropriate hand hygiene while cleaning residents' rooms; -Ensure housekeeping staff wore masks appropriately while the facility was in a flu outbreak; and, -Ensure staff sanitized dining tables and the floor prior to the next meal. Findings include: I. Housekeeping failures A. Facility policy and procedure The Cleaning and Disinfecting Residents' Rooms policy, revised August 2013, was provided by the regional director of clinical services (RDCS) on 1/30/25 at 2:39 p.m. It read in pertinent part, Use heavy-duty gloves and other personal protective equipment (PPE), as indicated, for housekeeping tasks. Gloves, protective eyewear and masks may be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-30 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review and interviews, the facility failed to provide a safe, sanitary, functional and comfortable environment for residents, staff and the public. Specifically, the facility failed to ensure necessary kitchen equipment was maintained in a safe, sanitary and working condition. Findings include: I. Observations On 1/27/25 at 9:30 a.m. the initial kitchen tour was conducted and the following was observed: -An approximate twelve-inch by twenty-four inch puddle of water was observed coming from underneath the kitchen employee's hand washing sink. -Under the three compartment dishwashing sink, a large silver mixing bowl was observed directly underneath the water pipes. The mixing bowl was collecting the drops of water from a leak in one of the pipes. -Two broken floor tiles by the sink were detached from the floor and floating on top of an accumulation of water. On 1/28/25 at 11:18 a.m. observations of the kitchen revealed there were no changes to the condition of the leak coming from underneath the kitchen employee's hand washing sink, the leak coming from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-17 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to report alleged violations of potential abuse to the State Survey and Certification Agency in accordance with state law for three (#1, #9 and #2) of four residents reviewed for abuse out of 10 sample residents. Specifically, the facility failed to report incidents of physical abuse involving Resident #1 to the State Survey Agency (SSA). Findings include: I. Facility policy and procedure The Abuse, Neglect, Exploitation or Misappropriation - Reporting and Investigating policy and procedure, revised September 2022, was provided by the nursing home administrator (NHA) on 9/17/24 at 12:31 p.m. It revealed in pertinent part, All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings of investigations are documented and reported. The administrator or the individual making the allegation immediately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-17 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, the facility failed to investigate incidents of physical aggression involving one (#1) of four residents reviewied out of 10 sample residents. Specifically, the facility failed to conduct investigations of physical abuse involving Resident #1. Findings include: I. Facility policy and procedure The Resident to Resident Altercations policy and procedure, revised September 2022, was provided by the nursing home administrator (NHA) on 9/17/24 at 12:31 p.m. It revealed in pertinent part, All altercations, including those that may represent resident to resident abuse, are investigated and reported to the nursing supervisor, the director of nursing services and to the administrator. II. Incidents of abuse A. Incident of verbal abuse toward Resident #9 on 7/8/24 The 7/8/24 nursing progress note documented, at lunch at approximately 12:20 p.m. in the dining room, Resident #1 was sitting at a table and Resident #9 was sitting at another table. Resident #1, yelled at Resident #9, You are a [expletive] [expletive] that needs to leave. He gets on my nerves making that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure residents received necessary respiratory care and services per physician orders for four (#2, #10, #12 and #13) of four residents reviewed for respiratory care out of 13 sample residents. Specifically, the facility failed to: -Ensure physician's orders for oxygen were obtained for Resident #2 and Resident #10 prior to administering oxygen; -Ensure oxygen saturation levels (SpO2) were being monitored consistently for Resident #2, Resident #10 and Resident #12; -Ensure Resident #12's physician's order for oxygen accurately identified the correct oxygen flow rate; and, -Ensure staff were providing the correct flow rate of oxygen per the physician's order to Resident #13. I. Facility policy The Oxygen Administration policy, revised October 2010, was received by the director of nursing (DON) on 3/14/24 at 12:30 p.m. It read in pertinent part, Verify that there is a physician's order for this procedure. Review the physician's orders or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-29 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure the resident's responsible party was notified when a change in medication occurred for one (#2) out of three residents reviewed for notification out of 13 sample residents. Specifically the facility failed to: -Ensure the responsible party was notified when a psychotropic medication was ordered and administered for Resident #2. Findings include: I. Resident #2 A. Resident status Resident #2, age [AGE], was admitted on [DATE]. According to the November 2023 computerized physician orders (CPO), diagnoses included failure to thrive, and anxiety. The 11/15/23 minimum data set (MDS) assessment revealed that the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of 99 out of 15. The resident was dependent on staff for assistance with all activities of daily living (ADLs) B. Record review The October 2023 CPO showed an order for Abilify (an antipsychotic medication) 2 mg (milligrams) to be given at bedtime…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-29 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide written notification of room changes and roommate changes for two (#3 and #1) of three residents reviewed for notifications out of 13 sample residents. Specifically, the facility failed to provide timely written and/or verbal notification of room and/or roommate changes to Resident #3 and Resident #1 and/or their representatives. Findings include: I. Facility policy and procedure The Transfer Room to Room policy, dated December 2016, was provided by the nursing home administrator (NHA) on 11/29/23 at 4:00 p.m. The policy read in pertinent part, The purpose of this procedure guidelines for safely transferring residents from one room to another when such transfer has been approved in accordance with facility policies. Preparation Orient the resident to the transfer in a form and manner that the resident can understand. Provide the resident with the following information: where the room is located, who the resident ' s new roommate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-05 · tag F0803 — failed to meet residents' dietary needs — widespreadEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review and interviews, the facility failed to ensure menus were followed to meet the residents' nutritional needs. Specifically, the facility failed to: -Follow the correct portion sizes to ensure adequate nutrition was provided to the residents; and, -Ensure the correct items were served in accordance with the posted menu. I. Facility policy and procedure The Food Service Quality Indicators policy, dated 5/1/23, was provided by the nursing home administrator (NHA) on 8/17/23 at 1:15 p.m. It revealed in pertinent part, Portion sizes of foods served are correct according to the written menu for each diet. Meals are served according to the Diet Guides: recipes are followed, portion sizes are correct, all items are present non-specified items are included and preferences are honored if not contraindicated by diet restriction. II. Follow the correct portion sizes to ensure adequate nutrition was provided to the residents A. Observations and record review During a continuous observation during the dinner meal on 8/15/23 starting at 4:39 p.m. and ended at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review the facility failed to store, prepare, distribute, and serve food in a sanitary manner in the main kitchen, the north serving kitchen and four out of four nourishment rooms. Specifically, the facility failed to: -Ensure food was labeled and dated and disposed of timely in the walk-in refrigerators, dry storage and reach-in refrigerator in the main kitchen and in four nourishment rooms; -Ensure the main kitchen and four unit nourishment rooms were clean and sanitary; -Ensure garbage was covered and disposed of in the main kitchen; -Ensure appropriate hand hygiene when staff were assisting residents with meals; -Ensure temperatures were taken of refrigerators in the main kitchens and the nourishment rooms; -Have a system in place to monitor the internal temperature of the dishwasher to ensure the functioning of the dishwasher; -Ensure the food delivery order was put away timely and not stored on the ground; and, -Ensure cooked food items were monitored and cooled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-05 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility failed to conduct and document a facility-wide assessment to determine what resources are necessary to care for its residents competently during both day-to-day operations and emergencies. Specifically, the facility failed to develop a facility assessment which included all resources, staff education, staff competencies and facility based risk assessments. Findings include: I. Facility policy and procedure The facility assessment policy, dated October 2018, was provided by the nursing home administrator (NHA) on 9/5/23 at 2:29 p.m. It revealed in pertinent part, A facility assessment is conducted annually to determine and update our capacity to meet the needs of and competently care for our residents during day-to-day operations. Determining our capacity to meet the needs of and care for our residents during emergencies is included in this assessment. Once a year, and as needed, a designated team conducts a facility wide-assessment to ensure that the resources are available to meet the specific needs of our residents. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-05 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented, in order to facilitate improvement in the lives of nursing home residents, through continuous attention to quality of care, quality of life and resident safety. Specifically, the quality assurance performance improvement (QAPI) program committee failed to develop and implement effective action plans to address repeat deficiencies and ensure systemic and lasting improvement for quality of care issues. Findings include: I. Facility policy The Quality Assurance Process Improvement Program (QAPI) policy, revised March 2020, was received from the nursing home administrator (NHA) on 11/9/23 at 8:57 a.m. The policy documented in pertinent part, The QAPI program, overseen by the QAPI committee is designed to identify and address quality deficiencies through the analysis of the underlying cause and actions targeted at correcting systems at a comprehensive level. The methodology for analysis and action is guided by a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-05 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to ensure prompt action was taken upon the filing of a grievance of a group. Specifically, the facility failed to follow up with residents' concerns regarding meals that were brought up by the food committee. Findings include: I. Facility policy and procedure The Grievance/Concern policy, dated 7/19/23, was provided by the nursing home administrator (NHA) on 8/17/23 at 6:30 p.m. It revealed in pertinent part, The patient/resident has the right to voice grievances to the Center or other agency or entity that hears grievances without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other patients, and other concerns regarding their Center stay. Purpose: to ensure that any patient or patient representative has the right to express a grievance/concern without fear of restraint, interference, coercion, discrimination, or reprisal in any form and to assure prompt receipt and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-05 · tag F0567 — failed to protect residents' money held by the home — patternHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews the facility failed to ensure that the personal funds accounts were managed adequate for seven (#21, #92, #65, #79, #34, #12 and #97) of seven residents reviewed for personal funds out of 70 sample residents. Specifically the facility failed to: -Ensure Resident #21 was assisted in applying for financial benefits and setting up an account so he could access money; and, -Ensure Resident #92, #65, #79, #34, #12 and #97 were notified and assisted in spending down their bank accounts. Findings include: I. Facility policy and procedure The Resident Funds policy, dated 1/16/23, was provided by the nursing home administrator (NHA) on 8/17/23 at 6:30 p.m. It revealed in pertinent part, Purpose: to ensure that residents have ready and reasonable access to their personal funds and to comply with state and federal regulations and other governmental guidelines which indicated what can and cannot be charged to a resident's fund. During the admission conference, the Admissions Director or designees will inform the resident/representative of the Resident Fund…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to provide an environment as free of accident hazards as possible and ensure residents received adequate supervision and assistance devices to prevent accidents for eight (#285, #297, #286, #295, #296, #125, #25 and #130) of nine residents reviewed for accident hazards out of 70 sample residents. Specifically, the facility failed to: -Identify elopement/wander risk, implement wander guard and develop a comprehensive wander risk care plan based on knowledge of previous secure placement and elopement evaluations for Resident #285, #297, #286, #295, #296 and #125; and, -Ensure timely interventions were put into place following falls for Resident #25 and #130. Findings include I. Identify elopement/wander risk, implement wander guard and develop a comprehensive wander risk care plan A. Facility policy and procedure The Elopement of Patient policy, revised 10/24/23, was received by the nursing home administrator on 8/17/23 at 6:30 p.m. It read…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-05 · tag F0744 — failed to care for residents with dementia — patternProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interviews, the facility failed to ensure a resident diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being for three (#64, #52 and #116) of four residents reviewed for dementia care out of 70 sample residents. Specifically, the facility failed to: -Provide a person-centered approach, individualized approach and treatment to Resident #116's dementia care to address her increased confusion prior to moving her to a new room within facility; -Provide a person-centered approach to Resident #64 and Resident #52's dementia care services to address their physically aggressive behavior in order to prevent physical altercations with each other and; -Have consistent, purposeful and meaningful activity programming for one of two secured units. Findings include I. Facility policy and procedures The Dementia policy and procedure, revised 6/1/21, was provided by the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-05 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interviews, the facility failed to ensure it was free of a medication error rate of five percent (%) or greater. Specifically, the medication administration observation error rate was 32% or 18 errors out of 56 opportunities for error. Findings include: I. Professional reference According to [NAME], P.A., [NAME], A.G., et.al., Fundamentals of Nursing, 10 ed. (2020), E.[NAME], St. Louis Missouri, pp. 606-607, retrieved on 2/13/23, Take appropriate actions to ensure the patient receives medication as prescribed and within the times prescribed and in the appropriate environment. Professional Standards such as nursing scope and standards of practice apply to the activity of medication administration. To prevent medication errors, follow the seven rights of medication administration consistently every time you administer medications. Many medication errors can be linked in some way to an inconsistency in adhering to these seven rights: 1. The right medication 2. The right…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-05 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure drugs and biologicals were labeled and stored in accordance with accepted professional standards, in five of five medication carts reviewed out of nine medication carts and two of two medication rooms reviewed out of five medication rooms. Specifically, the facility failed to: -Label and date insulin when opened; -Dispose of medications beyond the manufacturer use by date once opened; and, -Ensure medications and vaccines were not stored with resident food. Findings include: I. Manufacturer's recommendations Insulin Glargine (lantus) package insert read in pertinent part: Insulin Glargine pen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded. Insulin Lispro package insert read in pertinent part: Insulin Lispro pen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded. Insulin Levemir Vial package insert read in pertinent part: Insulin Lispro…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interviews, the facility failed to maintain an infection control program designed to prevent the spread of infection for one of three neighborhoods. Specifically, the facility failed to perform appropriate hand hygiene during medication administration. Findings include: I. Professional standard According to the Centers for Disease Control and Prevention (CDC) Hand Hygiene in Healthcare Settings, last up updated 1/8/21, retrieved from https://www.cdc.gov/handhygiene/providers/index.html on 8/29/23, included the following recommendations: Multiple opportunities for hand hygiene may occur during a single care episode. Following are the clinical indications for hand hygiene: Use an alcohol-based hand sanitizer immediately before touching a patient, before performing an aseptic task (placing an indwelling device) or handling invasive medical devices, before moving from work on a soiled body site to a clean body site on the same patient, after touching a patient or the patient's immediate environment, after contact with blood, body fluids or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-05 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure the antibiotic stewardship program included antibiotic use protocols addressing documentation of the indication and duration of the antibiotic and a system to monitor antibiotic use for prophylactic antibiotics for five (#52, #74, #43, #45 and #76) of five residents reviewed for antibiotic use out of 70 sample residents. Specifically, the facility failed to evaluate and monitor the use of current prophylactic antibiotic usage for Residents #52, #74, #43, #45 and #76. Findings include: I. Professional reference The Centers for Disease Control and Prevention (2019) The Core Elements of Antibiotic Stewardship for Nursing Homes APPENDIX A: Policy and Practice Actions to Improve Antibiotic Use, retrieved 8/28/23 from: https://www.cdc.gov/antibiotic-use/core-elements/pdfs/core-elements-antibiotic-stewardship-appendix-a-508.pdf It read in pertinent parts: Reduce prolonged antibiotic treatment courses for common infections. A large study of antibiotic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure the self-administration of medications was clinically appropriate for one (#13) of three out of 70 sample residents. Specifically, the facility failed to ensure Resident #13 was assessed for clinical appropriateness of self administration of medication and medications left at the bedside were secured. Findings include: I. Facility policy and procedure The Medication Self-Administration facility policy and procedure, revised on 3/1/22, was provided by the nursing home administrator (NHA) on 8/17/23 at 6:30 p.m. It revealed, in pertinent part, Patients who request to self-administer medications will be evaluated for safe and clinically appropriate capability based on the patient's functionality and health condition. If it is determined that the patient is able to self-administer a physician/advanced practice provider order (APP) is required. Self-administration and medication self-storage must be care planned. When applicable,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-05 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure three (#56, #64 and #52) out of 70 sample residents were kept free from abuse. Specifically, the facility failed to: -Ensure Resident #56 was kept free from physical abuse by Resident #188; and, -Ensure resident to resident altercation, which started with yelling, did not result in physical abuse with Resident #64 and Resident #52. Findings include: I. Facility policy and procedure The Abuse Prohibition policy and procedure, reviewed February 2021, was provided by the nursing home administrator (NHA) on 8/17/23 at 6:15 p.m. It read, in pertinent part, (The facility) prohibits abuse, mistreatment, neglect, misappropriation of property, and exploitation of all residents. This includes, but is not limited to, freedom from corporal punishment, involuntary seclusion, and any physical or chemical restraint not required to treat the patient's medical symptoms. Abuse is defined as the willful infliction of injury, unreasonable confinement,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to provide services in accordance with currently accepted professional principles. Specifically, the facility failed to ensure medications were not dispensed and stored in medication cups in the top drawer of the medication cart. Findings include : A. Professional references Nursing rights of medication administration last updated on 9/5/22, was retrieved from https://www.ncbi.nlm.nih.gov/books/NBK560654/ on 8/31/23 at 8:50 a.m. It read in pertinent part: ' Right time '-administering medications at a time that was intended by the prescriber. Often, certain drugs have specific intervals or window periods during which another dose should be given to maintain a therapeutic effect or level. A guiding principle of this ' right ' is that medications should be prescribed as closely to the time as possible, and nurses should not deviate from this time by more than half an hour to avoid consequences such as altering bioavailability or other chemical mechanisms. I. Facility policy and procedure The Medication Storage policy was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and interviews the facility failed to ensure one resident (#63) reviewed for activities of daily living (ADLs) received the necessary care and services to maintain their abilities in ADLs out of 70 sample residents. Specifically, the facility failed to provide language communication tools in order for Resident #63 to effectively communicate her needs, requests, opinions and participate in social conversation. Findings include: I. Resident status Resident #63, age [AGE], was admitted on [DATE]. According to the August 2023 computerized physician orders (CPO), the resident's diagnoses included pneumonia, unspecified organism and acute respiratory failure with hypoxia (low oxygen). The 7/3/23 minimum data set (MDS) assessment revealed the resident was severely impaired with a brief interview for mental status score of zero out of 15. She required extensive assistance with bed mobility, transfers, locomotion on and off unit, dressing and toilet use. II. Observation The staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility facile to ensure activities designed to support residents physical, mental and psychosocial well-being were provided for two (#21 and #335) of 10 residents reviewed for activities out of 70 sample residents. Specifically, the facility failed to ensure Resident #21 and #335 were provided activities and developed a comprehensive care plan which addressed each resident's socialization and activity needs. Findings include: I. Facility policy and procedure The Program Components policy, dated 7/1/14, was provided by the nursing home administrator (NHA) on 8/17/23 at 5:09 p.m. It revealed in pertinent part, The Recreation Department will create a program environment that supports resident/patient well being. Purpose: to provide experiences for each resident/patient which address the domains of wellbeing: identity, growth, autonomy, security, connectedness, meaning, and joy. The Program design policy, dated 7/1/14, was provided by the NHA on 8/17/23 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interviews, the facility failed to provide the necessary treatment and services to treat and prevent pressure injuries from occurring for two (#1 and #335) of two residents out of 70 sample residents. Specifically, the facility failed to: -Ensure timely identification of a stage 2 pressure injury, notify the physician, receive a treatment order and update the comprehensive care plan for Resident #335; -Ensure treatment orders were in place from a licensed medical provider before a treatment was applied for Resident #335; and, -Ensure timely identification of Stage 1 deep tissue injury (DTI) for Resident #1. Findings include: I. Professional reference According to the National Pressure Injury Advisory Panel (NPIAP) Pressure Injury Stages, the National Pressure Injury Advisory Panel - NPIAP web. (2/4/18) accessed 8/24/23 from http://www.npiap.org/resources/educationaland-clinical-resources/npuap-pressure-injury-stages. read in pertinent part: A pressure injury is localized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews the facility failed to ensure one (#62) of four residents reviewed were provided with services or treatments to prevent the reduction in range of motion out of 70 sample residents. Specifically, the facility failed to ensure Resident #62 was provided with preventative measures for his contracture. Findings include: I. Resident status Resident #62, age [AGE], was admitted on [DATE]. According to the August 2023 computerized physician orders (CPO), the diagnoses included hemiplegia (complete paralysis) and hemiparesis (partial weakness) following cerebrovascular disease (stroke) affecting unspecified side and major depressive disorder. The 6/6/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for a mental status score of 15 out of 15. He required supervision from one person for bed mobility, dressing, toileting and personal hygiene. He had an upper extremity impairment on one side and he had five days of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0712 — isolatedEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to have scheduled physician visits for two residents (#297 and #295) out of five newly admitted residents reviewed for physician visits out of 65 sample residents. Specifically, the facility failed to ensure the physician evaluated Resident #297 and Resident #295 timely upon admission. Findings include: I. Facility policy and procedure The Physician Visits policy, dated April 2013, was provided by the nursing home administrator (NHA) on 9/5/23 at 2:29 p.m. It revealed in pertinent part, The Attending Physician will visit residents in a timely fashion, consistent with applicable state and federal requirements and depending on the individual ' s medical stability, recent and previous medical history, and the presence of medical conditions or problems that cannot be handled readily by phone. II. Resident #297 A. Resident status Resident #297, under age [AGE], was admitted on [DATE]. According to the August 2023 CPO, the diagnoses included mood disorder with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-05 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide each resident with a nourishing, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the allergens and preferences of each resident for two (#118 and #14) of two residents out of 70 sample residents. Specifically, the facility failed to: -Ensure Resident #118's allergen to gluten was not served to her; and, -Ensure Resident #14 requests, preferences, and options for a vegetarian diet were served to her. I. Facility policy and procedure The Selective Menus policy, dated 5/1/23, was provided by the nursing home administrator (NHA) on 8/17/23 at 1:15 p.m. It revealed in pertinent part, Personal Choice Menus are distributed to the residents based on the facility plan. Personal Choice Menu selections are reviewed for appropriateness for the resident's diet. Inappropriate selections that are high risk and unsafe may include: allergy to food or ingredient, selected food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-06-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on document review, record review, observations, interviews, and facility policy review, the facility failed to prevent potential accidents by failing to: 1. ensure hot water temperatures were maintained at safe temperatures between 105 - 115 degrees Fahrenheit (F) in 1 (700 Hall; secured memory care unit) of 8 halls in the facility. 2. complete a smoking assessment for one (Resident #260) of one newly admitted residents who smoked tobacco products and required such an assessment prior to smoking. Findings included: 1. A review of a document titled, Direct Supply TELS, printed 06/10/2022, revealed, Water temps [temperatures]: test and log the hot water temperatures .Ensure patient room water temperatures are between 105 [degrees] and 115 [degrees] Fahrenheit. On 06/07/2022 at 9:39 AM, the hot water in the sink of room [ROOM NUMBER], room [ROOM NUMBER] and room [ROOM NUMBER] felt hot to the touch. The rooms were located on the secured memory unit. The temperature of the water in room [ROOM NUMBER] was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-10 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a Preadmission Screening and Resident Review (PASARR) Level I screening was completed within thirty days of admission for one (Resident #89) of one residents reviewed for PASARR. Findings included: A review of the facility policy, revised 01/15/2021, titled, Preadmission Screening for Mental Disorder and/or Intellectual Disability Patients, revealed, Purpose: To ensure that all individuals are screened for a MD [Mental Disorder] and/or ID [Intellectual Disability] prior to admission. A review of the Centers for Medicare and Medicaid (CMS) COVID-19 Emergency Declaration Blanket Waivers for Health Care Providers, updated 05/24/2021, revealed, Waive Pre-admission Screening and Annual Resident Review (PASARR). CMS is waiving 42 CFR 483.20 (k), allowing nursing homes to admit new residents who have not received Level 1 or Level 2 Preadmission Screening. Level 1 assessments may be performed post-admission. On or before the 30th day of admission, new…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-10 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. A review of Resident #32's admission Record revealed the facility admitted the resident on 02/28/2020 with diagnoses which included chronic obstructive pulmonary disease (COPD) and vascular dementia without behavioral disturbance. A review of Resident #32's annual Minimum Data Set (MDS), dated [DATE], indicated the resident was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15 out of 15. A review of Resident #32's care plan, dated 03/21/2021, revealed the resident exhibited or was at risk for respiratory complications related to COPD, with goals that the resident would have no sign/symptoms of respiratory distress during this treatment period. The interventions included to monitor and report oxygen (O2) saturation levels via pulse oximetry as ordered and prn (pro re nata; as needed) and administer O2 as ordered via nasal cannula. Further review of Resident #32's care plan revealed no interventions addressing the resident changing oxygen settings. A review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-10 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record review, and review of the facility policy, the facility failed to provide appropriate treatment and care for 1 of 2 residents (Resident #96) with alterations in skin integrity. Specifically, Resident #96 had a rough patch of skin with open cracks in the skin that had not been identified by the facility. Findings included: A review of the facility policy titled, Skin Integrity Management, with a revision date of 06/01/2021, revealed, The implementation of an individual patient's [resident] skin integrity management occurs within the care delivery process. Staff continually observes and monitors patients for changes and implement revisions to the plan of care as needed .3. Identify patient's skin integrity status and need for prevention intervention or treatment modalities through review of all appropriate assessment information. 3.3 Perform wound observations and measurements and complete Skin Integrity Report (Forms on Demand (FOD) #GHC-692R) upon initial identification…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-10 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, interviews, and policy review, the facility failed to ensure an indwelling urinary catheter was utilized with adequate justification for one (Resident #103) of three residents sampled with indwelling urinary catheters. Findings included: A review of the facility's policy and procedure, titled NSG209 Catheter: Urinary - Justification for Use, last revised on 03/01/2022, revealed: Patients who enter the Center without an indwelling catheter will not be catheterized unless the patient's clinical condition demonstrates that catheterization was necessary. Indwelling catheter criteria: Contamination of Stage III or IV wound with urine which has impeded healing despite appropriate personal care for the incontinence. Purpose .To ensure there is a valid medical justification for use of an indwelling catheter and that the catheter is discontinued as soon as clinically warranted. A review of Resident #103's admission Record revealed the facility admitted the resident on 02/10/2022 with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-10 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, policy review, and record review, it was determined the facility failed to maintain an infection control program to help prevent the transmission of communicable diseases for two (Resident #154 and Resident #159) of 32 sampled residents. Observations revealed staff did not wear appropriate personal protective equipment (PPE) when entering the rooms of Resident #154 and Resident #159 and there was not appropriate signage posted on the residents' doors about infection prevention precautions. Findings included: Review of the policy titled, Infection Control Policies and Procedures, dated 06/07/2021, revealed, In addition to Standard Precautions, Contact and Airborne Precautions will be implemented for patients suspected or confirmed to have Covid19 based on the Centers for Disease Prevention and Control (CDC) guidance. For the purposes of this policy, Airborne Precautions is defined as wearing an N95/approved KN95 respirator upon entry into the patient's room, in addition to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$89,318 in federal fines across 2 penalties. 2 Medicare payment denials on record.
- $39,917 — penalty dated 2024-09-17
- $49,401 — penalty dated 2023-09-05
- Medicare payment denial — starting 2024-10-16 for 28 days
- Medicare payment denial — starting 2023-09-28 for 63 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.9 | -1.9 vs chain |
| Health inspection | 1 of 5 | 2.5 | -1.5 vs chain |
| Staffing | 3 of 5 | 2.5 | +0.5 vs chain |
| Quality measures | 3 of 5 | 4.4 | -1.4 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PANTHER MASTER TENANT, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 09/01/2023 |
| PROVIDENCE GROUP NH, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | since 09/01/2023 |
| SHEPHERD, DAVID | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 01/01/2022 |
| CREASON, JONATHAN | Individual | W-2 MANAGING EMPLOYEE | — | since 09/01/2023 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 88% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $305K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Colorado Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 065415. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-01-30, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.