Life Care Center Of Kona
78-6957 Kamehameha III Road, Kailua Kona, HI 96740 · For profit - Corporation · 94 certified beds · (808) 322-2790 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Sep 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 2 actual-harm citations
- a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $27,612 in federal fines (most recent 2023-09-21)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.4% | 16.8% | 15.4% | better |
| Long-stay residents who lose too much weight | 12.5% | 4.9% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.7% | 1.0% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.7% | 2.4% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.5% | 1.2% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.3% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 1.9% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 10.9% | 20.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 9.4% | 9.1% | 18.9% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents given the seasonal flu vaccine | 92.1% | 95.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.3% | 3.4% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 25.4% | 17.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 22.2% | 11.9% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.5% | 1.4% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 71.8% | 84.7% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 15.7% | 19.4% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 7.5% | 10.3% | 12.0% | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
69.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 119 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 94.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 57 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.53 therapist hours per resident per day in 2026Q1 — more than 83% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 69.3%CMS range 61.2–75.8 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.2%CMS range 6.1–13.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 94.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 98.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 93.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 98.5% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.2%CMS range 3.7–12.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.65 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 94 beds and averages 60.2 residents a day — about 64% occupied, or roughly 34 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.77 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.18 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.06 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.29 hrs/resident/day on weekends vs 3.96 on weekdays — 17% thinner on weekends. RN hours go from 1.31 to 0.87 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 38% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
44 citations, most serious first. The 12 most serious are shown; the remaining 32 are one tap away and print in full.
- Actual harm · Gcited before2023-09-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and staff interviews, the facility failed to ensure adequate supervision and assistance to prevent accidents for two Residents (R)8 and R36 sampled. As a result of these deficient practices 1) R8 fell and sustained a hematoma to the right side of her forehead and swelling of the right side of her face and 2) R36 was placed at risk for falling when being transported in a wheelchair that had no footrests. Findings include: (Cross Reference to F656: Develop/Implement Comprehensive Care Plan) 1) On 09/17/23 at 11:17 AM, observed R8 in her room sitting up in her wheelchair. R8 had a dressing on the right side of her forehead. When asked what happened to her head, R8 said I fell in the bathroom. Review of electronic health record (EHR) for R8 conducted. Progress note dated 08/17/23, 08:51 AM revealed that R8 had an unwitnessed fall in the bathroom after the CNA left her alone to get the vital signs tower from the nurse's station. As a result of the fall, R8 sustained a hematoma to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-09-21 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed ensure competent skills to assure resident safety and maintain the highest practicable well-being for two Residents (R)40 and R34 sampled. Nursing Staff (NS)99 delayed treatment by not immediately informing the physician after R40 fell from the bed sustaining redness and pain to touch (5/10) on the resident's left shoulder to ensure a physician evaluated the resident's overall condition(s), laboratory test, treatment of the resident was under the care of a physician. Approximately four to five hours after the fall, R40 had an acute mental status change and was transferred then discharged to an acute hospital for further treatment. Staff did not properly place R34's catheter bag while transferring the resident which resulted in bleeding from from the catheter insertion site down the length of the cateter tubing, pain, and dark red blood in the catheter collection bag indicating tissue trauma. As a result of these deficient practices R40 and 34 experienced harm. Findings include: 1) While conducting observations of residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-09-25 · tag F0730 — widespreadObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to perform annual performance reviews with their Certified Nurse Aides (CNAs) in identifying any weaknesses they may have and address them with in-service education. This deficient practice puts all the residents in the facility at risk for not receiving quality care from CNAs who have had their weaknesses identified and education provided that enhances the resident's life. Findings Include: On 09/25/24 at 11:04 AM an interview was conducted with the Director of Nursing (DON) and Administrator. Inquired if DON does annual performance reviews with CNAs and she stated, they are currently sitting on my desk. Inquired again, yes or no, if this was done and DON stated no. Requested from the Administrator a list of facility CNA names, date last performance review was done and next performance review is due. On 09/27/2024 at 01:39 PM an email was sent by the Administrator who provided a copy of the facility CNA names, date last performance review was done and when the next performance review is due. Review of the information provided…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-09-25 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to monitor the temperature for the refrigerator and freezer to ensure the foods are stored in accordance with professional standards. The facility also failed monitor the disinfectant level for the dishwasher to ensure the dishes used to serve food were appropriately sanitized. This deficient practice placed all the residents in the facility at risk for possible foodborne illnesses. Findings include: On 09/22/24 at 10:01 AM, initial brief tour of the kitchen was conducted. Observed a document in a clear plastic sleeve on the wall between the walk-in refrigerator and freezer titled Refrigerator/Freezer Temperature Log. Month and year section of the log was blank but when asked [NAME] (C)6 if the log was for the current month, she said, Yes, it's for September. When asked how often they document the temperatures, C6 said, Twice a day. Observed missing entries for the morning checks on the following dates: 09/19/24, 09/20/24, and 09/21/24. Missing entries were also noted for the afternoon checks on the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-25 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure residents dignity for four residents (Resident (R)14, R156, R35, and R5) sampled. Residents were observed and/or reported having to wait 25 minutes or more for staff to address the resident's call lights and/or provide care as needed by the resident. As a result of this deficient practice, resident is at risk for more than minimal harm. Findings include: 1) On 09/22/24 at 10:58 AM, observed R14's call light on as this surveyor walked onto the unit. R14's room is the first resident room on the left after entering through the unit doors. No staff were visible in the hallway or at the nurse's station. At 11:15 AM, R14's call light was still on, and no staff were observed on the unit. This surveyor walked down the hallway and observed Licensed Practical Nurse (LPN)13 assisting another resident in the room. Then another staff entered the unit (through the unit doors), look up at R14's activated call light, then proceeded to go into the break room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-25 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure the resident's right to be free from abuse for two (Residents (R)8 and R5) sampled. R8 informed two different staff that R23 had run over her feet twice with his wheelchair, then cursed at R8 when she responded verbally to R23. On 07/16/24, an incident occurred where R5 informed staff that the Alleged Perpetrator (AP) caused her pain by handling the resident's gait belt roughly when transferring the resident to the toilet, AP yelled in R5's ear causing the resident numbness in her ear canal, and AP told R5 that the resident is fussy and that's why no one (staff) wants to work with her in response to the resident informing the staff of her preferences for transferring on and off the toilet. R5 reported because of R5 not doing what the staff wanted, AP deliberately called the resident fussy and told her no one wanted to help the resident, who is dependent on staff to transfer on and off the toilet. As a result of this deficient practice,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-25 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews the facility failed to report allegations of abuse of two residents (Residents (R)8 and R5) of 51 residents at the facility, to the facility administrator and/or state agency within two hours of being reported to staff by the resident. During the review of R8's allegation of abuse two facility staff were notified by R8, and the facility administrator was not notified abuse had occurred. Initial report of R8's allegation of abuse was submitted by the facility to the state agency on 09/24/24. The facility did not identify R5 allegations as having the potential for abuse and classified the incident as a customer service issue and did not report the incident within the two-hour timeframe. This deficient practice could affect all residents in the facility who have a reported or witnessed incident of abuse and the facility fails to notify the state agency within two hours. Findings include: 1) On 09/22/24 at 01:05 PM interviewed R8 and inquired if she has had any confrontations…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-25 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to ensure all alleged violations are thoroughly investigated, in response to an allegation of abuse for one (Resident (R)5) sampled. On 07/16/24, R5 reported an incident that the Alleged Perpetrator (AP) was rough with the resident's gait belt when assisting the resident during a transfer, yelling in the resident's ear, and told the resident she was fussy and that's why no one wanted to work with her. RN23 reported spent approximately 30 minutes deescalating R5 after she reported the incident to the Director of Nursing (DON). The DON conducted an interview only with AP, did not interview the resident, did not conduct a thorough investigation, did not identify the incident as having a potential for abuse (physical, verbal, and psychosocial harm), and classified the incident as a customer service issue. Two days after the incident, R5 informed the Social Service Director (SSD)1 that she felt like AP abused her on 07/16/24 and the facility did not initiate an investigation. As a result of this deficient practice, residents are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide proper notification of transfer/discharge for two of four residents sampled for Hospitalization (Residents (R)1 and R8). Specifically, the facility failed to provide written notification of transfer/discharge to the residents or their representatives. This deficient practice has the potential to affect all residents at the facility who are discharged or transferred. Findings include: 1) R1 was admitted to the facility on [DATE]. On 07/16/24, R1 was transferred to an acute care hospital for gastrointestinal bleeding. Review of the Electronic Health Record (EHR) was conducted, and no documentation was found of the facility providing a written notification of transfer to R1 or his representative. Asked Administrator if a written notification was sent to R1's representative. Administrator said she will check the paper files. On 09/25/24 at 10:27 AM, Administrator was interviewed in the conference room. Administrator said she was not able to locate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure written notification of the facility's bed hold policy was provided to three of four residents sampled for Hospitalization (Residents (R)1, R30 and R8). This deficient practice has the potential to affect all residents at the facility who are discharged to an acute care hospital. Findings include: 1) R1 was admitted to the facility on [DATE]. On 07/16/24, R1 was transferred to an acute care hospital for gastrointestinal bleeding. A review of the Electronic Health Record (EHR) was conducted, and no documentation was found of the facility providing a written notification of the bed hold policy to R1 or his representative. 2) R30 was admitted to the facility on [DATE]. On 07/01/24, R30 was transferred to an acute care hospital for an abscess to his AV (arteriovenous) fistula (surgical connection made between an artery and a vein used to access the blood for dialysis). A review of the EHR was conducted and no documentation was found of the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review (RR), and interview the facility failed to develop and implement a comprehensive care plan for two residents (Resident (R)8 and R32) sampled. R8 has a physician's order for 2 (two) liters/(per) minute of continuous oxygen via nasal cannula and a care plan was not developed for this medical intervention. R32 has a physician's order for an opioid pain medication and R32's care plan did not include non-pharmacological pain-relieving interventions. The deficient practice could affect all residents at the facility if the facility fails to develop and implement a comprehensive person-centered care plan for each resident to attain or maintain the resident's highest practicable physical well-being. Findings include: 1) On 09/22/24 at 01:05 PM, observed and interviewed R8 in her room with O2 (oxygen) tubing connected to an O2 concentrator and oxygen administered via nasal cannula at 2L/minute. Resident did not appear to be in distress. Tubing was noted to be long enough to go into the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to provide adequate supervision for one Resident (R)52 who was found outside of the facility sitting in her wheelchair, by herself, at a table with her back facing the facility door. The deficient practice puts residents at risk for accidents if they are not provided proper and adequate supervision. Findings Include: On 09/23/24 at 04:30 Surveyors were leaving the facility and noticed a female resident was sitting outside of the facility in her wheelchair with her back facing the facility door. R52 called out I need help! Can you help me? Surveyor inquired what she needed and R52 stated she wanted to go back inside. Surveyor buzzed the front door and asked for staff to come and assist R52 back into the building. Facility staff came out to help R52 back into the unit. On 09/24/24 record review of R52's Electronic Health Record (EHR) found she was admitted to the facility on [DATE] and her diagnoses include, but are not limited to, history of hemiplegia and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 32 citations
- Potential for harm · D2024-09-25 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure an account of all controlled drugs is maintained. Reconciliation of the controlled medication reconciliation sheet and the medication documented a discrepancy between the count of the medication and the number of actual pills. As a result of this deficient practice, there is the potential for more than minimal harm. Findings include: On 09/24/24 at 09:57 AM, conducted an inspection of a medication cart with Licensed Practical Nurse (LPN)13. Review of R41's-controlled medication reconciliation sheet for Oxycodone HCl Oral Tablet 5 MG (Oxycodone HCl) documented 38 tablets. Counted the actual pills stored in the locked compartment with LPN13 which documented only 37 pills. Reviewed R41's Medication Administration Record (MAR) with LPN13. R41's MAR did not contain documentation the medication was administered to the resident. LPN13 reported R41 was administered Oxycodone HCl 5 mg at 07:30 AM for the resident's complaint of a pain level, 5 out of 10. LPN13 confirmed she should have updated the Controlled Medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-25 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to assure two residents reviewed, of the 18 sampled, had accurate information placed in their Electronic Health Record (EHR). Review of R20's Advanced Health Care Directive (AHCD) found it was signed by the agent the resident had selected to be his decision maker and not by the resident. R2's physician documented resident as [AGE] years old over a three-year span, identified the resident as full code when he is a Do Not Resuscitate (DNR) and documented resident did not have any allergies when he is allergic to Clindamycin. The deficient practice puts all residents at risk if the resident's AHCD is not filled out correctly prior to it being utilized by the facility and resident's health status is not accurately documented by the physician. Findings Include: 1) On 09/23/24 during record review of R20's EHR found there is a copy of his AHCD which shows his agent, the person named as the one making healthcare decisions for R20 signed the form where R20 should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record reviews, the facility failed to implement infection prevention and control measures when providing care for residents on isolation. The facility did not ensure that staff were wearing applicable personal protective equipment (PPE) when providing care to Resident (R)1, who was on Enhanced Barrier Precautions (EBP), and performing hand hygiene between glove changes. This deficient practice placed the residents at risk for the potential spread of infections and communicable diseases. Findings include: On 09/22/24 at 10:43 AM, observed a sign by the entrance of R1's room that stated, Enhanced Barrier Precautions . Everyone Must: . Wear gloves and a gown for the following High-Contact Resident Care Activities. Dressing . Transferring . Wound Care: any skin opening requiring a dressing . On 09/23/24 at 11:00 AM, observed RN (registered nurse) Care Manger (CM) and Certified Nursing Assistant (CNA)23 change the dressing to R1's open wounds to his back and buttocks. CM and CNA23 entered R1's room without wearing a gown. CM placed the supplies on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-25 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility failed to ensure pneumococcal vaccine was offered to one of the five residents (Resident (R)1) in the sample. This deficient practice placed the resident at risk for acquiring, transmitting, and developing possible complications from pneumococcal disease. Findings include: Review of the Electronic Health Record (EHR) of R1 was conducted. Vaccination tab of the EHR had the records of all vaccines administered to the R1 including vaccines not given at the facility. Review of the vaccination records revealed that R1 has not received the pneumococcal vaccine. On 09/24/24 at 02:09 PM, a concurrent interview and record review was conducted with the Infection Preventionist (IP) in her office. Asked IP if there were any records or scanned documents in the EHR to show if R1 was given the pneumonia vaccine or if he declined the vaccine. IP was not able to find a consent or declination in the EHR and said will ask Administrator if there was one paper in the paper chart. On 09/24/24 at 03:29 PM, Administrator confirmed that R1 was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-09-21 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to follow safe food storage requirements. This deficient practice has the potential to affect all residents, visitors and staff who have meals served by the facility, placing them at risk for food-borne illnesses. Findings include: 1) On 09/17/23 at 10:14 AM, initial tour of the kitchen area was conducted. Observed a wall-mounted fan next to the entrance that was turned on and directed at the food preparation area. A thick layer of dust was observed on both front and back screens of the fan. On 09/19/23 at 11:02 AM, concurrent observation and interview conducted with Food Services Director (FSD). Showed FSD the wall-mounted fan that still had a thick layer of dust on both front and back screens. FSD acknowledged that the fan was dusty and needed to be cleaned. FSD also said that it was installed a few months ago and was not put on the assignment log yet to remind the kitchen staff to clean it every month. FSD added that she will have the staff clean the fan after they are done with the lunch service. 2) On 09/17/23 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-21 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to set priorities for its performance improvement activity that focus on high-risk, high-volume, or problem-prone areas; consider the incidence, prevalence, and severity of problems in that area, and affect health outcomes, and resident safety. Findings include: Prior to conducting the facility's Quality Assurance Performance Improvement (QAPI) program, the facility's matrix (printed 09/17/23 at 02:34 PM) and new admission matrix (printed 09/17/23 at 12:00 PM) were reviewed. Both matrix's reviewed excluded Resident (R)6 and the resident is not included following data. The mode of information provided on the matrix is quantified from either a resident's most recent Minimum Data Set (MDS) submission with no distinction between annual, quarterly, or significant change submissions. Both matrixes identified the following areas: Falls- 19 residents Infections- 7 residents Significant weight loss/gain- 5 residents Indwelling catheter- 4 residents Intravenous therapy (IV)-3 residents Pressure ulcers (PU)-1 resident Hemodialysis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-21 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — the official record, unedited, may be distressing
Based on interviews and review of the Staffing Report from the Centers for Medicare and Medicaid Services (CMS), the facility failed to have sufficient nursing staff to provide 24-hour nursing care. As a result of this deficiency, the call bell response was delayed for one Resident (R)13 out of four residents sampled and the CMS Staffing Report identified this facility for having low staffing. Findings include: During resident interview on 09/17/23 at 11:00AM, R13 stated sometimes it would take up to thirty minutes or more for staff to answer the call bell and that the facility could use more nursing staff. Staff interview 09/17/23 at 01:00PM, Administrator said that the facility was currently short on staffing and that they were working on various efforts to increase their staffing numbers. Review of CMS Staffing Report showed there was low staffing for this facility.
- Potential for harm · E2023-09-21 · tag F0882 — patternDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, the facility failed to designate an individual as the Infection Preventionist (IP) that works at least part-time at the facility. The individual designated as the IP is also working full-time as the Director of Nursing (DON). Findings include: During the entrance conference on 09/17/23 at 10:34 AM, inquired as to who was the IP for the facility. The Administrator confirmed the IP position is currently open and the DON and a unit supervisor have been covering the position. On 09/20/23 at 09:15 AM, an interview was conducted with the DON in her office. Asked DON how long has she been covering as the IP for the facility. The DON said that she has been covering for the position since January 2023 when the facility's designated IP resigned. Asked DON if there was anyone else in the facility trained to perform the responsibilities of the IP. The DON said another RN is currently in training but will only be the backup once she has completed her training. DON also added that the facility is actively looking for a qualified applicant to fill the position permanently…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to notify the resident's physician or inform the resident's representative of a serious medical incident for two Residents (R)23 and R40 sampled. The deficient practice placed the residents at risk of harm. Findings include: 1) The State Agency (SA) received a Facility Reported Incident (FRI) #10454 documented on 07/20/23, R20 got upset with R23 for yelling and poured hand sanitizer on R23's head. Residents were separated and R23's eyes were flushed with normal saline. On 09/18/23 at 09:05 AM, conducted a review of R23 Electronic Health Record (EHR), documented the resident is an [AGE] year-old female resident who was admitted to the facility on [DATE] with diagnosis which include Dementia, Alzheimer's, and routine healing of fractures. Review of the R23's most recent quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/22/23, Section C. Cognition, Brief Interview for Mental Status (BIMS) score was 4, indicating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to provide notification of transfer and/or discharge to the resident, resident's representative, and/or to the Office of the State Long-Term Care Ombudsman (LTCO) for two residents (Resident (R)55 and R4) sampled. Findings include: (Cross Reference to F625: Notice of Bed Hold Policy Before/Upon Transfer) 1) R55 was admitted to the facility on [DATE] for long term placement. Review of the Electronic Health Record (EHR) documented R55 was transferred to an acute care hospital on [DATE] after an unwitnessed fall. Progress note documented that the emergency department, attending physician, R55's family and on-call supervisor were made aware of the transfer. On 06/10/23, it was documented in the progress notes that R55 was admitted to the acute care hospital. It was not noted if the LTCO was notified. Unable to locate documentation of LTCO notification in the EHR. Requested a copy of the LTCO notification of discharge for R55 from the Administrator on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to provide a written bed-hold notice at the time of transfer of a resident to hospitalization to the resident and the resident representative which specifies the duration of the bed-hold policy for two Residents (R)4 and R55 sampled. This deficient practice has the potential to affect all residents. Findings include: (Cross Reference to F623 Notice Requirements Before Transfer/Discharge) 1) The State Agency (SA) received a Facility Reported Incident (FRI) #10338 documented on 06/05/23, R4 had an unwitnessed fall in the resident's bathroom, assessed with significant pain to the right hip, and was transferred to an acute hospital for further evaluation and treatment. The acute hospital reported to the facility that R4 had sustained a right hip fracture and would be admitted to the acute hospital. During the review of R4's EHR, on 09/19/23 at 10:08 AM, this surveyor was unable to find documentation a written bed-hold notification was provided to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, staff interview and review of Minimum Data Set (MDS) instruction, the facility failed to properly transmit the discharge MDS to the Centers for Medicare and Medicaid Services (CMS) System, for three Residents (R)33, R42, R43 out of three residents sampled. As a result of this deficiency, there was inaccurate data in the CMS System. Findings include: On 09/18/23 at 02:35 PM, Record review showed the following discharges: R33 discharged from the facility on 05/14/23, R42 discharged from the facility on 05/13/23, R43 discharged from the facility on 05/30/23. The Long-Term Care Survey Process (LTCSP) triggered that the MDS Record for these residents were over 120 days old. During staff interview on 09/18/23 at 03:20 PM, the MDS Coordinator acknowledged that the three MDS records, previously mentioned, were not transmitted the CMS System. Review of the MDS instruction read Discharge Assessments, generally completed when Medicare Part A stay ends . or the resident is physically discharged on the same day or within one day of the end of the Medicare Part A stay. You…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure the comprehensive person-centered care plans were implemented for one Resident (R)8 in the sample. R8 was left alone in the bathroom and had an unwitnessed fall. As a result of the fall, R8 was injured and sustained a hematoma on the forehead. There were signs in R8's bathroom to not leave the resident alone and the resident's care plan documented an intervention to not leave the resident alone in the bathroom. As a result of this deficient practice, R8 was physically harmed and is at risk for a decline in their quality of life. There is the potential for all residents to not attaining their highest practicable physical, mental, and psychosocial well-being if the resident's comprehensive person-centered care plan is not implemented. Findings include: (Cross Reference to F689 Free of Accident Hazards) On 09/17/23 at 11:17 AM, observed R8 in her room sitting up in her wheelchair. R8 had a dressing on the right side of her forehead. When asked…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to revise a resident's comprehensive person-centered care plan for one Resident (R)4 sampled. The deficient practice places all residents at risk of harm, with the potential to not reach their highest quality of life, and/or the highest physical, mental, and psychosocial well-being. Findings include: On 09/18/23 at 11:07 AM, observed R4 wheel herself down the hallway and into R1's room. Observed R4 seated in the wheelchair at R1's bedside (only R4's feet and the lower one-fourth of the wheelchair was visible), the privacy curtain was drawn, and the residents were unsupervised. Concluded observation of the resident's at 12:46 PM, due to R4 leaving the room. From 11:15 AM to 12:46 PM, R4 and R1 were unsupervised and not visible from the doorway so staff walking past the room would not be able to tell what was happening behind the curtain. During that time, no staff entered the room to ensure the residents were safe and/or interacting appropriately. On 09/18/23 at 09:15 AM, conducted a review of R4's Electronic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure a resident receives the necessary services to maintain grooming for one Resident (R)29 sampled. Findings include: On 09/18/23 at 08:50 AM, conducted an observation and interview with R29. Observed R29's skin was dry, cracking and the resident's toenails were thick, yellow, and growing over the front of his toes. The greater toenail was so long, that it grew over the front of the toe and appeared to be in contact with the ground. Asked the resident if he was able to cut his toenails. R29 confirmed he is unable to cut his own toenails. The resident stated his nails are too thick and cannot be cut with a regular nail clipper. Observation of R29's toenails confirmed it was too thick to fit in a nail clipper and needs to see a podiatrist for proper care. Inquired if he would like to have his toenails trimmed and lotion on his feet, the resident stated Yes, I would like that, because I cannot do it myself, or I would. On 09/19/23, requested a copy of any documentation of a podiatry appointment or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-21 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and staff interview, the facility failed to provide annual in-service education for one Certified Nursing Assistant (CNA)18 out of eleven staff sampled. As a result of this deficiency, the facility failed to conduct in-service education at least once every twelve months as required. Findings include: Record review on 09/21/23 at 11:00AM, In-Service Record for CNA18 showed the following: last in-service on Hazmat 06/02/22, last in-service on Infection Control 06/03/22, last in-service on Fire and Safety 06/02/22, last in-service on Accident Prevention 07/06/22, last in-service on Patient Rights 06/03/22. Staff interview on 09/21/23 at 12:30PM, Administrator acknowledged that the in-service education for CNA18 was out of the twelve-month requirement period
- Potential for harm · Dcited before2023-09-21 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a resident's own medication stored in the medication cart was properly labeled in accordance with professional standards, including the expiration date and cautionary instruction. As a result of this deficient practice, residents are at a potential risk of harm. Findings include: On 09/19/23 at 08:50 AM, conducted an inspection of a medication storage cart. In the bottom drawer of the medication cart, observed a bottle of Acetaminophen 325 milligrams (mg) with no label and R34's last name written on the top of the cap with a sharpie pen. Review of R34's Physician's Orders documented an order for Acetaminophen 650 mg by mouth every four hours as needed for pain or temperature above 100.8 degrees Fahrenheit, not to exceed 3 grams in 24-hours. The physician's ordered cautionary instruction to not exceed 3 grams in 24 hours due to the potential for serious liver damage. Shared observations with the Director of Nursing (DON) who stated the bottle of Acetaminophen 325 mg was R34's own medication, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-06-09 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate protective and preventive measures for COVID-19 and other communicable diseases and infections. This is evidenced by the facility failing to ensure staff followed facility protocols for standard and transmission-based precautions (TBP) by wearing the proper personal protective equipment (PPE), wearing PPE appropriately, and failing to dispose of trash from an active COVID-19 room properly. In addition, the facility failed to provide care for residents with COVID-19 in alignment with the Centers for Disease Control and Prevention's (CDC) guidelines. These deficient practices have the potential to affect all residents in the facility, as well as all healthcare personnel, and visitors at the facility. Findings include: Cross-reference to F886 COVID-19 Testing. The facility failed to ensure staff conducting point-of-care (POC) COVID-19 outbreak testing on themselves conducted the testing in a manner consistent with current…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-06-09 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to review and revise the Comprehensive Care Plan (CP) for five residents (R) (R11, R46, R19, R48, and R13) in a sample of 18 residents, to effectively address their status, condition, and needs. As a result of this deficient practice, staff did not have the information necessary to adequately care for these residents so that they could meet their highest potential of physical and psychosocial well-being. This deficient practice has the potential to affect all the residents at the facility. Findings include: 1) Cross Reference to F684. R11 was with moisture-associated skin damage (MASD) for approximately one month and eventual development of a Stage 2 pressure ulcer. R11 was admitted to the facility on [DATE]. Diagnoses includes but not limited to personal history of transient ischemic attach and cerebral infarction without residual deficits, fistula of vagina to large intestine, dementia with behavioral disturbance, and history of urinary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-06-09 · tag F0886 — failed to test for COVID-19 as required — patternPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff conducting point-of-care (POC) COVID-19 outbreak testing on themselves conducted the testing in a manner consistent with current standards of practice for conducting COVID-19 tests. As a result of this deficient practice, the facility placed the residents and staff at an increased risk of COVID transmission. This deficient practice has the potential to affect all residents in the facility, as well as all healthcare personnel, and visitors at the facility. Findings include: On 06/08/22 at 12:21 PM, an interview was done with the Infection Preventionist (IP) in the conference room. The IP stated that the facility was currently in outbreak testing since 05/21/22. Residents were being tested for COVID-19 twice a week until 05/30/22, then decreased to once a week. Staff remained on twice a week testing. On 06/09/22 at 06:55 AM, arrived at the facility and observed Occupational Therapist (OT)2 and Staff Member (SM)1 standing outside the staff entrance after just swabbing themselves for COVID-19.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-09 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to ensure that one resident (R)27, out of a sample of 18 residents, was able to use his call light appropriately to alert staff for assistance. The facility did not ensure that R27's call light was within reach for his use and did not assess if R27's current call light was still appropriate for his use and mentation. This deficient practice has the potential to affect all residents suffering from Alzheimer's disease in the facility and who rely on staff for assistance. Finding includes: On 06/06/22 at 11:12 AM, an initial observation of R27 was done. R27 was lying in bed and his call light control was not nearby. R27 was queried as to how he would call for assistance and he stated, I don't know how to communicate (with staff). On 06/07/22 at 08:21 AM, R27 was lying in bed with his call light clipped to the bedsheet to the right of him. His roommate, R32, stated that R27 forgets that he has his call light. R27 stated, No one told me that I…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-09 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to ensure that a transfer summary detailing R50's medical history was completed by his physician and sent to the local area hospital he was transferred to. This deficient practice failed to communicate important information about R50's acute illness that may have hindered continuity of his care. This has the potential to affect all residents who transfer to a hospital for treatment. Findings include: On 06/07/22 at 2:32 PM, R50's EHR was reviewed. R50 is a [AGE] year-old resident that was initially admitted to the facility on [DATE] for complicated diabetes and chronic obstructed pulmonary disease (an inflammatory lung disease that causes obstructed airflow from the lungs). A physician encounter with date of service 05/17/22 was read. It stated that R50 was transferred to a local area hospital on [DATE] for difficulty breathing and decreasing oxygen levels in his blood. Given his rapid decline and his expressed desire to be fully treated, it was felt…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-09 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that the appropriate notifications were done when R34 was transferred to a hospital for emergent care, a facility-initiated transfer. This deficient practice fails to protect residents from involuntary discharge and has the potential to affect all residents in the facility. Finding includes: On 06/07/22 at 1:32 PM, R34's EHR was reviewed. The Progress Notes from 04/07/22 to 04/13/22 were read. On 04/08/22, R34 had medical changes that included right sided facial drooping, incontinence of urine that was new, and low blood pressure. R34 was transferred to a hospital for evaluation and was admitted to the hospital. There was no documentation that a written notification of R34's facility-initiated transfer was sent to his family and to the Ombudsman. The hospital discharge summary was reviewed, and R34 was admitted to the facility on [DATE] for a heart condition and discharged back to the facility on [DATE]. On 06/09/22 at 09:00 AM, the DON was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-09 · tag F0661 — isolatedEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview with staff members, the facility failed to ensure a discharge summary with an accurate and current description of the clinical status of the resident and sufficiently detailed, individualized care instructions, to ensure that care is coordinated and the resident transitions safely from one setting to another was done. The discharge summary may help reduce or eliminate confusion for the continuum of care. Findings include: Record review done on 06/07/22 at 2:24 PM noted R54 was admitted to the facility on [DATE] and discharged on 05/14/22. A review of the progress note dated 05/14/22 documents the family decided to take resident home today due to financial issue. The physician was notified. The family signed form for discharge against medical advice. Medications were released to the family. R54 was discharged with her family with recommendation to see her primary community physician as soon as possible. Further review found no documentation of a discharge summary. Requested a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview with staff members, the facility failed to monitor, and evaluate Resident (R)11's response to interventions, and/or revise the interventions as appropriate to facilitate the healing of moisture-associated skin damage (moisture-associated skin damage is the general term for inflammation or skin erosion caused by prolonged exposure to a source of moisture such as urine, stool, sweat, wound drainage, saliva, or mucus). This deficient practice compromised R11's skin and possibly a contributory factor to the development of a Stage 2 pressure injury. Findings include: Cross Reference to F657. The facility failed to revise care plan interventions to treat moisture-associated skin damage (MASD). Cross Reference to F686. Resident (R)11 had compromised skin and developed a Stage 2 pressure injury. R11 was admitted to the facility on [DATE]. Diagnoses includes but not limited to personal history of transient ischemic attack and cerebral infarction without residual deficits, fistula of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview with staff members, facility failed to prevent the formation of pressure ulcers [localized damage to the skin and/or underlying soft tissue usually over a bony prominence) for one, R11, of two residents sampled. A resident assessed at mild risk for developing a pressure ulcer developed a Stage 2 pressure ulcer and this deficient practice has the potential to affect all residents dependent on staff for care. Findings include: Cross Reference F684. Resident (R)11 with compromised skin, moisture-associated skin damage to the groin and coccyx for approximately one month with no change in interventions/treatment possibly contributed to the development of a Stage 2 pressure ulcer to the coccyx/sacrum. R11 was admitted to the facility on [DATE]. Diagnoses includes but not limited to personal history of transient ischemic attack and cerebral infarction without residual deficits, fistula of vagina to large intestine, history of falling, anxiety disorder, dementia with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that two residents, R46 and R19, in the sample were free from accident hazards by thoroughly assessing and developing interventions consistent with their needs. As a result of this deficient practice, R46 and R19 were placed at risk of an avoidable accident and/or injury. This deficient practice has the potential to affect all the residents at the facility who are at a high risk for falls or display exit-seeking behavior. Findings include: 1) Cross Reference to F657. Based on the root cause analysis, the facility did not revise the resident's care plan to include factors contributing to the resident's fall. Resident (R)46 was admitted to the facility on [DATE] with diagnoses including but not limited to anxiety disorder; displaced intertrochanteric fracture of right femur, subsequent encounter for closed fracture with routine healing; unspecified nondisplaced fracture of first cervical vertebra, subsequent encounter for fracture…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-09 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview, and record reviews, the facility failed to ensure that medically related social services were provided to one resident (R)32, out of a sample of two residents. This deficient practice failed to provide emotional support to R32 and ensure the highest practicable mental and psychosocial well-being is maintained. The deficient practice has the potential to affect all residents in the facility who suffer from depression. Finding includes: On 06/07/22 at 08:30 AM, an initial observation and query was done with R32. R32's bed was by the window, and he was watching television. R32 had a depressed affect. R32 stated that there was no social worker (SW) in the facility, that the staff are too busy to talk to him, and that State Agency (SA) had been the only one to come into his room to converse. On 06/07/22 at 12:24 PM, R32's electronic health record (EHR) was reviewed. R32's PHQ-9 (Patient Health Questionnaire; a nine-question survey to assess for the presence and severity of depression) dated 01/17/22 was scored at zero or minimal depression. PHQ-9…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-09 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, and record review, the facility failed to ensure a medication error rate of less than 5%, as evidenced by two medication errors observed out of twenty-eight opportunities for errors, for an error rate of 7.14%. Safe medication administration practices are essential for the health and well-being of the residents. As a result of this deficient practice, two residents received the wrong medication. This deficient practice has the potential to affect all residents in the facility. Findings include: On 06/08/22 at 08:23 AM, during medication administration, observed Registered Nurse (RN)1 prepare and administer to Resident (R)48 one tablet of Senna Plus 50/8.6mg [milligrams]. Senna Plus is senna and docusate sodium, a laxative with stool softener compound. At 09:56 AM while reviewing R48's electronic health record (EHR), it was noted that the medication order was for senna 8.6mg (the laxative) alone. On 06/08/22 at 08:31 AM, during medication administration, observed RN1 prepare and administer to R41 one tablet of Calcium 600mg. At 10:00 AM while reviewing R41's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure all medications used in the facility were securely stored in locked compartments, and that floor stock medications were not used past the manufacturer expiration dates. Proper storage and labeling of medications is necessary to promote safe administration practices, and to decrease the risk of medication errors and diversion of resident medications. This deficient practice has the potential to affect all residents in the facility. Findings include: On 06/07/22 at 09:10 AM, while walking through the unit, observed an unlocked and unmonitored medication cart outside a resident room, blocking the doorway. There was no staff in sight. The resident's room had no resident in Bed A, closest to the door, and Bed B, near the window, had its privacy curtain pulled closed. State Agency (SA) sat in hallway across from the resident's room and the unsecured medication cart to continue observations. Observed two residents and one staff member walk past the cart. At 09:14 AM, observed Licensed Practical Nurse (LPN)4 come from behind…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-06-09 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to appropriately inform their staff, residents, and visitors of the staffing pattern in the facility. This deficient practice failed to inform all staff, residents, and visitors of the current staffing conditions in the facility. Finding includes: On 06/06/22 at 11:12 AM, upon initial entry and observations of the facility, no posted staffing information was noted. Subsequent and continued observations in the facility for the required posted staffing information on 06/07/22, 06/08/22, and 06/09/22 did not reveal any such posting. On 06/07/22 at 09:17 AM, certified nurse aide (CNA)4 was interviewed at the nursing station. CNA4 directed the surveyor to the staff scheduling book when asked where the posted nurse staff information with the total amount of hours of staff working per shift and total resident census was located. No document containing that specific information was found in the staff scheduling book. On 06/09/22 at 10:00 AM, the Administrator was asked where the posted nurse staffing information was located. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2022-06-09 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews with staff and review of the facility's dish machine log, the facility failed to ensure appropriate concentration of the sanitizing solution was maintained for the dish washing machine. This deficient practice has the potential to affect all resident in the facility. Findings include: On 06/07/22 at 2:55 PM interviewed Dietary Aide (DA)1 regarding the dishwashing machine. DA1 reported dishes are sanitized with a chlorine solution. Requested DA1 test the solution. DA1 was observed to dip the test strip into the pool of water/solution mixture under the dish rack of the dishwasher. DA1 matched the color of the strip to the manufacturer's color chart. DA1 reported the solution was 50 ppm (parts per million). A request was made for the Food Service Director/Registered Dietitian (FSD/RD) to perform the testing. FSD/RD dipped the strip into the water/solution mixture and compared the strip to the color chart and stated it was at 50 ppm. Further observation found the test strips expired, 12/20/21. A review of the Low Temperature Dish Machine Log for June…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$27,612 in federal fines across 1 penalty.
- $27,612 — penalty dated 2023-09-21
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.4 | -0.4 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 4 of 5 | 3.3 | +0.7 vs chain |
| Quality measures | 5 of 5 | 4.5 | +0.5 vs chain |
The other 193 homes this chain runs (chain average 3.4★, per CMS)
Showing 40 of 193; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| LAY, LISA | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 25% | since 08/01/2020 |
| SWANKER, RICHARD | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 25% | since 01/01/2011 |
| EDER, MEREDITH | Individual | W-2 MANAGING EMPLOYEE | — | since 03/01/2020 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | — | since 05/29/2001 |
| PRESTON, FORREST | Individual | CORPORATE OFFICER | — | since 05/29/2001 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | — | since 05/29/2001 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 08/28/2001 |
CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $764K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in HI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125052. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-09-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.