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Ka Punawai Ola

91-575 Farrington Highway, Kapolei, HI 96707 · For profit - Corporation · 120 certified beds · (808) 674-9262 Medicare & Medicaid certified

Call the home — (808) 674-9262 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Apr 20252 actual-harm citations$8,673 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (35% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 2 actual-harm citations
  • a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $8,673 in federal fines (most recent 2026-03-16)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
 
Urgent care / clinic
92-790 Paakai St
Pharmacy
4450 Kapolei Pkwy · (808) 457-3680 · Call to confirm hours
Grocery
92-585 Makakilo Dr Ste A · (808) 672-9955 · Call to confirm hours
Park
Kamokila Community Park, 92-397 Laaloa St · (808) 768-6773 · Typically dawn to dusk
Place of worship
300 Farrington Hwy · (808) 696-7255

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased15.1%16.8%15.4%typical
Long-stay residents who lose too much weight5.7%4.9%5.4%typical
Long-stay residents with a catheter left in their bladder0.0%1.0%0.9%better
Long-stay residents with a urinary tract infection1.5%2.4%2.0%better
Long-stay residents with depressive symptoms1.1%1.2%6.5%typical for the state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.5%1.9%3.3%better
Long-stay residents whose ability to walk worsened25.7%20.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication0.0%9.1%18.9%check this — see note marked star below the table
Long-stay residents given the seasonal flu vaccine96.2%95.4%95.3%typical
Long-stay residents with pressure ulcers1.9%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control23.1%17.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table4.2%11.9%17.1%better
Short-stay residents who newly got an antipsychotic medication0.7%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine85.6%84.7%79.4%typical
Short-stay residents rehospitalized after admission20.2%19.4%22.6%better
Short-stay residents with an outpatient ER visit8.6%10.3%12.0%better
Long-stay hospitalizations per 1,000 resident days1.551.091.67typical
Long-stay outpatient ER visits per 1,000 resident days0.640.881.80better than state — see note marked double-dagger below the table

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

69.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 277 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

69.1%U.S. median 51.5%
Got home and stayed home
10.7%U.S. median 10.7%
Went back to hospital
81.8%U.S. median 56.6%
Met the expected recovery
0.81U.S. median 0.31
Therapy hours / resident / day
0.35hours / resident / day
Physical therapy
0.34hours / resident / day
Occupational therapy
0.11hours / resident / day
Speech therapy

Met the expected recovery: 81.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 121 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.81 therapist hours per resident per day in 2026Q1 — more than 95% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 46% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF69.1%CMS range 63.6–74.951.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.7%CMS range 8.2–14.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge81.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge86.8%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge76.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.0%CMS range 3.2–8.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.071.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.81
RN hours/ resident / day
0.29
LPN hours/ resident / day
1.92
Aide hours/ resident / day
4.02
Total nurse hours/ resident / day
1.35
RN hoursweekends
34.6%
Total nursing turnover
12.5%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 99.4 residents a day — about 83% occupied, or roughly 21 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.02 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.81 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.92 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.54 hrs/resident/day on weekends vs 4.21 on weekdays — 16% thinner on weekends. RN hours go from 1.99 to 1.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 35% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-04-03)
12
at the previous standard inspection (2024-04-26)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

38 citations, most serious first. The 12 most serious are shown; the remaining 26 are one tap away and print in full.

  • Actual harm · Gcited before2026-04-24 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to identify and intervene for an acute change in a resident's condition related to infection for one Resident (R) 10 resulting in R10's family member initiating the transfer to the Emergency Department. The resident was admitted to the hospital with respiratory distress, pulmonary edema, and septic shock. There was no documentation of the resident's vital signs or notification of the change in condition to the physician which preceded the transfer to the Emergency Department, cross reference to F580. The deficient practice caused harm to the resident related to complications of sepsis. Findings include: Intake #2968720 reviewed on 04/21/26. R10's Family Member (FM) contacted the Office of Healthcare Assurance (OHCA) about an incident that occurred on 02/28/26 when R10 had a change in her condition that resulted in a transfer and admission to the hospital. R10's FM stated that R10 had a big bed sore that was identified on 02/27/26 and was told that R10 got…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-04-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record review, the facility failed to implement and develop interventions to prevent avoidable falls for one of three residents (Resident (R), 30) investigated for falls. R30 had four fall incidents ([DATE], [DATE], [DATE], [DATE]) and one near fall incident ([DATE]) from the time he was admitted to the facility on [DATE]. This deficient practice has the potential to affect residents with balance deficits and strength impairments.Findings Include:Cross reference to F656On [DATE] at 08:00 AM, the Department of Health, Office of Health Care Assurance (OHCA) received a complaint from R30's Family Member (FM) 2 that R30 sustained three falls at the facility. The FM2 stated that R30 was admitted to the facility on [DATE] and was going through rehab, working with therapist to strengthen his legs which never quite healed. The FM2 noted that for the first fall incident, R30 was able to crawl to the wheelchair before the staff got to him. The FM2 stated the second fall happened the same month but…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-24 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the physician when one Resident (R) 10 of three sampled for hospitalizations, had an acute change in condition that resulted in a transfer to the Emergency Department (ED). Findings include: Cross reference to F684 Quality of Care. Review of R10's Electronic Health Record (EHR) on 04/22/26. R10 was admitted to the facility on [DATE] for diagnosis including severe anemia dependent on blood transfusions. 03/01/26 04:37 Type: Health Status Note. Resident to be admitted to Hospital for septic Shock. Signed by RN36.Care plan reviewed. Focus. R10 is at risk for rehospitalization due to chest pain, shortness of breath (SOB) and acute pneumonia and other comorbidities revision 02/23/26. Interventions. Staff to provide timely communication to physician/ Nuse Practitioner (NP) regarding any change in resident condition. 02/05/26.An Interview and record review was conducted with the Director of Nursing (DON) on 04/23/26 at approximately 12:30 PM in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-24 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to develop a comprehensive care plan that was individualized to address the needs for one of three residents (Resident (R), 30) to prevent falls and failed to implement the use of floor mats for one of three residents, R20 investigated for falls.Findings Include:1) On 04/21/26 at 09:00 AM, review of R30's electronic health record (EHR) noted that R30 is an 87-year male admitted to the facility on [DATE] with a diagnosis of but not limited to hemiplegia and hemiparesis following nontraumatic intracerebral hemorrhage affecting right dominant side, muscle weakness, difficulty walking, heart failure, and diabetes. R30 prior to being admitted to the facility had two falls at home requiring hospitalization where he initially started physical therapy treatments (PTT) and continued with strength and conditioning at the facility. Cross reference to F689. a)On 04/21/26 at 09:00 AM, review of R30's physician orders included Fluid Restriction: 1500…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to treat one of 2 residents sampled Resident (R)292 with respect and dignity by staff not responding in a timely manner to R292's request for assistance with food replacement. This deficient practice has the potential to affect all residents in the facility. Findings include: During breakfast meal observation on 04/02/25 at 08:52 AM, inside R292's room, R292 asked the Certified Nurse Aide (CNA)3 to replace toasted bread with a freshly toasted bread for her breakfast. On 04/02/25 at 10:20 AM, observed Activities Assistant (AA) brought in freshly toasted bread inside R292's room, one hour and 20 minutes after R292 requested for a replacement. Conducted an interview with Food Service Director (FSD) on 04/02/25 at 10:32 AM, FSD confirmed an hour and 20 minutes was too long for the toasted bread replacement to be delivered, and was not done in a timely manner.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interview, and review of policy, the facility failed to report an allegation of abuse for one Resident (R)27, out of one resident reviewed, to other officials including Adult Protective Services (APS). As a result of this deficiency, the facility did not allow further review of the abuse allegation by APS. Findings include: Review of Facility Reported Incident (FRI), allegation of abuse for R27 stated that the facility did not contact APS for the incident. During staff interview on 04/02/25 at 01:30 PM, Administrator acknowledged that this allegation of abuse was not reported to APS. Administrator said they were not aware of the obligation to report all cases to APS and will make the change going forward. Review of policy on Abuse, Inservice Training read Policy; the facility will maintain an effective training program for all staff, which includes, at a minimum, training on abuse, neglect, exploitation, misappropriation of resident property and dementia management, that is appropriate and effective, as determined by staff need and the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-03 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure the assessment accurately reflected the resident's status for one resident (Resident (R)42) sampled. As a result of this deficient practice, there is the potential for more than minimal physical harm to the resident. Findings include: (Cross Reference to F692: Nutrition Status Maintenance) On 03/31/25 at 11:10 AM, conducted a review of R42's Electronic Health Record (EHR). Review of the resident's vitals documented on 02/08/25, the resident weighed 154 pounds (lbs). On 03/07/25 and 03/09/25, R42 weighed 143.2 lbs, which is a -7.01 % loss in one month. Review of R42's progress notes did not contain documentation addressing the resident's significant weight loss of more than 5% in a month. Reviewed the resident's most recent quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/27/25, Section K. Swallowing and Nutritional Status K0300. Weight Loss documented No or Unknown to a loss of 5% or more in the last month, indicating R42 did not have a significant weight change. On 04/02/25 at 12:12 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prevent the development of pressure ulcers for one of three residents (Resident (R)294) sampled for pressure ulcers. Staff failed to report R294's refusal to be turned every two hours which delayed the implementation of new interventions to prevent the development of a new pressure ulcer. As a result of this deficient practice, R294 developed a Stage 2 pressure ulcer to her coccyx area and has the potential to affect other residents who are high risk for developing pressure ulcers. Findings include: Cross-reference to F726. (Competent Nursing Staff) R294 is an [AGE] year-old female who was admitted to the facility on [DATE] for short-term rehabilitation services. Diagnoses included but not limited to muscle weakness, unspecified protein-calorie malnutrition, and depression. During an interview with her Family Member (FM) at the bedside on 03/31/25 at 12:40 PM, FM stated that R294 had no skin problem or pressure ulcer prior to her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain acceptable parameters of nutritional status for one resident (Resident (R)42) sampled. As a result of this deficient practice, there is the potential for more than minimal physical harm to the resident. Findings include: (Cross reference to F641 Accuracy of Assessment) On 03/31/25 at 11:10 AM, conducted a review of R42's Electronic Health Record (EHR). Review of the resident's vitals documented on 02/08/25, the resident weighed 154 lbs. On 03/07/2025 and 03/09/25, R42 weighed 143.2 pounds which is a -7.01 % loss. Review of R42's progress notes did not contain documentation addressing the resident's significant weight loss of more than 5% in a month. Review the resident's most recent quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/27/25, Section K. Swallowing and Nutritional Status K0300. Weight Loss documented No or Unknown to a loss of 5% or more in the last month. On 04/02/25 at 12:12 PM, conducted a concurrent review of R42's EHR and interview with the Dietician (D)1. D1 reviewed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2) On 04/02/25 at 07:57 AM, observed RN7 during medication administration. RN7 asked R246 what her pain level was. R246 said, Six out of 10. RN7 opened the computer on the cart, logged R246's pain level and checked the medication to be given. RN7 then prepared Hydrocodone-Acetaminophen (opioid pain medication) 10-325 mg (milligrams) tablet and administered it to R246. After giving the medication, RN7 documented on the computer. Review of R246's Electronic Health Record (EHR) was conducted. The following orders for pain were noted: Hydrocodone-Acetaminophen Oral Tablet 10-325 mg every 6 hours as needed for severe pain and Hydrocodone-Acetaminophen Oral Tablet 5-325 mg every 6 hours as needed for moderate pain. On 04/02/25 at 10:11 AM, a concurrent interview and record review was conducted with RN7 just outside R246's room. Asked RN7 what numeric pain level is considered severe. RN7 said, Seven to 10 is considered severe. Asked RN7 if the pain medication dose given to R246 earlier in the morning was correct. RN7 checked in the computer and said R246 should have been given…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure all drugs and biologicals are stored in a locked compartment for one of six medication carts. Proper storage of medications is necessary to promote safe administration practices and to decrease the risk for diversion of residents' medications. Findings include: On 04/02/25 at 08:02 AM, observed Registered Nurse (RN)7 as she was administering medications. RN7 walked to the medication cart to log into the computer to check the orders. After checking the orders, RN7 took the medications from the other cart that was being used by RN5 and brought it to her cart. RN7 then prepared the medications and placed the blister packs back in RN5's cart. As RN7 walked to the resident's room, observed the medication cart was not locked, and three other staff members were walking around the hallway. After giving the medications to the resident, RN7 went back to the cart, signed off on the medications on the computer and walked back to the other section of the unit. The medication cart remained unlocked. On 04/02/25 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide food that accommodates the food allergies for one of the two residents in the sample. Resident (R)294 is allergic to eggs and was served eggs for breakfast more than once. As a result of this deficient practice, residents are at risk for more than minimal physical harm. Findings include: During breakfast meal observation on 04/02/25 at 08:52 AM, inside R294's room, Family Member (FM) reported on two separate occasions (03/202025 and 03/29/2025), R249 was served breakfast with scrambled eggs. FM stated that she notified the Food Service Director (FSD) about the incidents and R249's food allergy included eggs. Reviewed R294's Electronic Health Record (EHR) on 04/02/25. R294's clinical resident profile included list of allergies, created on 03/19/25, documented, Allergies: Aspirin, metronidazole, Eggs . Nutrition Assessment, dated 03/20/25 at 04:47 PM, also identified eggs as a food allergy. Conducted an interview with the FSD on 04/02/25 at 10:32 AM, FSD verified R294's food allergies included eggs, but the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 26 citations
  • Potential for harm · D2025-04-03 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and record review, the facility failed to maintain a functioning clock for one Resident (R)143 out of three residents sampled. As a result of this deficiency, R143 did not know the time of day when referring to that non-functioning clock. Findings include: Review of Electronic Health Record (EHR) showed R143 was admitted on [DATE] with diagnosis including Stroke, Aphasia (language disorder that affects the ability to communicate), Urinary Tract Infection. During observation of R143's room on 04/01/25 at 10:30 AM, a wall clock showed the time as 08:25 and was not functioning. Observation of R143's room wall clock on 04/02/25 at 08:45 AM showed the same time 08:25 as previously mentioned and still not functioning. Resident interview on 04/02/25 at 08:50 AM, R143 said he wished the wall clock worked because it was located on the wall right in front of him. R143 said he told the staff about the clock not working a day ago. Staff interview on 04/03/25 at 09:15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-04-26 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to store food in accordance with professional standards for food service safety. Findings include: On 04/23/24 at 08:06 AM, during the initial tour of the facility's kitchen with Food Service Director (FSD), inquired with FSD if the facility labels food items when the arrive at the facility, FSD reported they label food items when they arrive and when they open them. Observed in the small prep-refrigerator, juice refills of apple juice, orange juice, cranberry juice, and passion orange guava juice for a juice dispenser without a label when the juice arrived. Inquired if the juice had a use-by date, FSD was not able to locate the date on the juice refills. Further observed three boxes of fudge brownie mix, with no use-by-date or date when the facility received the items. Review of the facility's policy and procedure, Food Safety revised on 04/26/23 documented The First In, First Out (FIFO) method is used in food storage or according to state regulations .Food is labeled with the date received if not already…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-26 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to ensure residents receive treatment and care in accordance with professional standard of practice, the comprehensive person-centered care plan, and the resident's choices, for 5 of 21 Residents (R32, R231, R22, R2, and R47) sampled. As a result of this deficient practice, the residents were placed at an increased risk for avoidable declines and/or injuries. This deficient practice has the potential to affect all the residents at the facility. Findings include: 1) Resident (R)32 is a [AGE] year-old female admitted to the facility on [DATE] for short-term rehabilitation (rehab) following a fall with resulting fractures. R32's admitting diagnoses include, but are not limited to, fractures of her hip and pelvis with surgical intervention, hypertension (high blood pressure), anxiety, insomnia, constipation, and urinary retention. Review of R32's Minimum Data Set (MDS) admission Assessment with an Assessment Reference Date (ARD) of 03/11/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-26 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to support and honor the food preferences of one resident (R) in the sample, and one unsampled resident. This deficient practice has the potential to impact all the residents at the facility with food preferences. Findings include: 1) Resident (R)33 is an [AGE] year-old female admitted to the facility on [DATE] for short-term rehabilitation therapy (rehab) following a left hip fracture. R33's admitting diagnoses include, but are not limited to, congestive heart failure, hypertension (high blood pressure), and chronic obstructive pulmonary disease (COPD). Review of R33's Minimum Data Set (MDS) initial 5-day assessment with an Assessment Reference Date (ARD) of 04/01/24 noted that R33 was evaluated as having a score of 13 out of 15 for her Brief Interview for Mental Status (BIMS) exam, reflecting a determination of cognitively intact. On 04/23/24 at 11:25 AM, an interview was done with R33 at her bedside. When asked about unintended weight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-26 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate protective and preventive measures to prevent the transmission of communicable diseases and infections. This is evidenced by the facility failing to ensure staff followed transmission-based precautions (TBP) by wearing the proper personal protective equipment (PPE) and performing the proper form of hand hygiene at all appropriate times while caring for Resident (R)33. In addition, the facility failed to assure staff performed hand hygiene between glove changes while performing perineal care (cleaning genital and anus area) for R131. These deficient practices have the potential to affect all residents in the facility, as well as all healthcare personnel, and visitors at the facility. Findings include: 1) Resident (R)33 is an [AGE] year-old female admitted to the facility on [DATE] for short-term rehabilitation therapy (rehab) following a left hip fracture. R33's admitting diagnoses include, but are not limited to,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-26 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to identify, support, and honor one Resident's (Resident 32) preference to be informed of a time range that rehabilitation therapy services would occur. As a result of this deficient practice, R32 did not have her needs met and was placed at risk of not attaining her highest practicable well-being. This deficient practice has the potential to affect all the residents at the facility receiving therapy services. Findings include: Resident (R)32 is a [AGE] year-old female admitted to the facility on [DATE] for short-term rehabilitation therapy (therapy) following a fall with resulting fractures. R32's admitting diagnoses include, but are not limited to, fractures of her hip and pelvis with surgical intervention, hypertension (high blood pressure), anxiety, insomnia, constipation, and urinary retention. Review of R32's Minimum Data Set (MDS) admission Assessment with an Assessment Reference Date (ARD) of 03/11/24 noted that R32 was evaluated as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-26 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to follow-up and ensure residents were informed of their right to develop an advance health care directive (AHCD); or periodically reassessed in his/her decision-making capacity to do such according to State Law, for four of ten residents sampled (Resident (R) 2, R16. R40 and R7). As a result of this deficient practice, the residents were placed at risk of not having their wishes honored for future health care decisions, should they become incapacitated. Findings include: 1) On 04/24/24 at 09:55 AM during record review of R2's Electronic Health Record (EHR), R2's advanced health care directive was not found. R2 is a [AGE] year-old resident who was admitted to the facility on [DATE]. Review of R2's Care Plan (CP) found she has a Focus identified as DISCHARGE PLAN: Resident's Name wishes to discharge home after therapy is completed. Code Status: DNR (Do Not Resuscitate), Comfort measures only, No artificial nutrition by tube. Advanced Directives: Resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-26 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a clean, comfortable and homelike environment, as evidenced by uncomfortable temperatures in Resident (R) 283's and R284's room(s), and splatters on the kitchen ceiling. In addition, the facility failed to exercise reasonable care for the protection of one resident's clothing from loss, as evidenced by Resident (R)32's complaint that so many of her clothing pieces were not returned to her from laundry that she now had her family doing her laundry. This deficient practice has the potential to affect all the residents at the facility. Findings include: 1) On 04/23/24 at 09:39 AM, made observation of R283 and R284 in their room. R283 was observed to have at least four blankets covering her with a blanket covering her head. R284 was observed sleeping covered with two blankets up to her neck. The blow of the cold air conditioner could be felt when entering the room. The thermostat read 71 degrees Fahrenheit (F). On 04/23/24 at 12:43…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-26 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure written notification of discharge was provided to the resident or resident representative as soon as practicable before transferred or discharged and send a copy of that notice to a representative of the Office of the State Long-Term Care Ombudsman for three Residents ((R)25, R7, and R29) sampled. Findings include: 1) Conducted a review of R25's EHR on 04/23/24 at 10:28 AM which documented R25 was transferred and admitted to an acute hospital, twice, on 01/01/24 to 02/21/24 and 02/24/24 to 03/05/24. Review of the R25's EHR did not contain documentation of a written notification. Requested the Administrator provide documentation of the written notification to R25's resident representative and the Office of the State Long-Term Care Ombudsman for both times R25 was transferred to an acute hospital. On 04/25/24 at 04:15 PM, the Administrator provided an email which documented an email was sent to R25's resident representative on 02/26/24, two days…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-26 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure written notification of the facility's bed hold policy was provided to one of four residents sampled (Resident (R) 7) and their representative. Findings include: R7 was transferred and admitted to the hospital twice on 03/04/24 to 03/06/24 and 03/21/24 to 03/25/24 with diagnosis of stroke. A review of R7's Electronic Health Record (EHR) found no documentation that a written notification regarding the facility's bed hold policy was provided to R7 or her representative for hospitalization from 03/21/24 to 03/25/24. On 04/26/24 at 10:47 AM, an interview with Administrator was done. Administrator reported the facility did not give written notification regarding the facility's bed hold policy to R7 or her representative for hospitalization from 03/21/24 to 03/25/24. Review of the facility's policy and procedure Bed-Hold Policy reviewed on 08/09/23, documented The Bed-hold policy should be given upon admission, upon transfer of a resident to the hospital (if in an emergency within 24 hours), or the resident goes on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-26 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that the Discharge Assessment for Resident (R)80 accurately reflected the resident's discharge status. Findings include: Record review done on 04/25/24 at 02:59 PM noted Resident (R)80 was admitted to the facility on [DATE] and discharged to home on [DATE]. Review of Minimum Data Set (MDS) Discharge Assessment with an Assessment Reference Date (ARD) of 02/17/24 noted R80 was incorrectly documented as discharged to Short-Term General Hospital (acute hospitals, IPPS [inpatient prospective payment system]). On 04/26/24 at 10:31 AM, an interview was done with MDS Coordinator (MDSC)3 in her office. MDSC3 confirmed that R80's Discharge Assessment had been incorrectly documented and transmitted. MDSC3 stated that R80 had been discharged home with home health services.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-26 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure a comprehensive person-centered care plan was implemented for one resident (Resident 6) sampled. Resident (R)6 is totally dependent on staff for all care, was observed lying in bed with no activities implemented. As a result of this deficient practice, dependent residents are at risk of a lack of sensory stimulation. Findings include: On 04/24/24 at 03:03 PM, conducted a review of R6's EHR which documented R6 was admitted to the facility with diagnosis of an intracranial hemorrhage, convulsions, quadriplegia, aphasia (loss of the ability to understand or express speech related to brain damage), with bilateral stiffness and contractures of the shoulders, hands, and knees. Review of R6's most recent annual Minimum Data Set (MDS) with an Assessment Reference Date of 03/14/24, Section GG. Functional Abilities and Goal, documented R6 has impairment of the upper and lower extremities and is dependent on staff for all care. Review of R6's activities care plan documented R6 is dependent on staff for meeting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure a resident's medical record was accurate for one resident (R)6 sampled. R6's hard medical record chart located in the nursing station contained a Physician Orders for Life Sustaining Treatment (POLST) which documented in the event of a medical emergency, R6 should receive cardiopulmonary resuscitation. However, a POLST located in the unit's POLST binder contained a POLST which documented R6 as Do Not Attempt Resuscitation (DNAR). Findings include: On [DATE] at 10:08 AM, conducted a review of R6's electronic health record (EHR). Review of R6's physician's orders documented an order to Do Not Attempt Resuscitate- Full Treatment (ordered on [DATE]). Review of an acute hospital's hospitalist discharge summary ([DATE]) documented .Given patient's multiple medical comorbidities, discussed that if an event were to occur where the patient (R6) would need to need CPR, prognosis would be poor. [Family Member (FM)1] in agreement, patient to be DNAR, okay…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-05-05 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews with staff, and review of the facility's infection control policy, procedures, and protocols 1) the facility failed to ensure appropriate protective and preventive measures for COVID-19 and other communicable diseases and infections were implemented, 2) the facility failed to ensure measure to prevent the spread and transmission of communicable diseases were followed. Facility staff did not perform hand hygiene between glove use and did not disinfect shared equipment after use. This deficient practice has the potential to affect all residents, staff and visitors at the facility. Findings include: (Cross-Reference to F713 Availability of Physicians for Emergency Care) 1) On 05/02/23 at 09:18 AM, observed Resident(R)37 with an indwelling urinary catheter. No Enhanced Barrier Precaution (EBP) or other transmission-based precautions (TBP) sign was posted at the door of the room and appropriate EBP/TBP personal protective equipment (PPE) supplies were not located outside of R37's room. 2) On 05/02/23 at 09:46 AM, observed R342. No enhanced-barrier…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-05-05 · tag F0808 — failed to follow doctor-ordered diets — pattern
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure a resident (Resident (R)50) received a therapeutic diet as prescribed. As a result of this deficiency, R50 could have experienced harm due to aspiration had this surveyor not intervened prior to staff administering water that was not nectar thickened. Findings include: On 05/03/23 at 11:14 AM, this surveyor was seated outside of R50's room. R50 was coughing and one of the resident's visitors (V)1 approached this surveyor and requested a cup of water for the resident. V1 was encouraged to activate R50's call light as no staff were visible in the hallway. V1 activated the call light and Licensed Nurse (LN)22 answered the call light at 11:17 AM and was informed that R50 was coughing and needed some water. At 11:22 AM, LN22 approached R50's room with a cup of water and proceeded to don Personal Protective Equipment (PPEs) and this surveyor observed the water in the cup did not appear to be nectar thickened and stopped LN22 from giving R50 the water. Had this surveyor not intervened at this time, R50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-05-05 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interview, the facility failed ensure that all foods were stored in a closed container and provide a clean area to prepared food. As a result of this deficient practice, there is an increased potential for a food-borne illness that could affect all residents, staff and visitors that the facility kitchen serves meals to. Findings Include: 1) On 05/02/23 at 08:02 AM, initial tour and observation was done in the kitchen with the Food Services Director (FSD). Observed an uncovered plastic container filled with a white powdered substance by the juice dispenser. Next to the container was a clear plastic cover that was of the same size. Asked FSD what the clear cover was for, he said it was for the uncovered container next to it that was filled with the powdered thickener they use to thicken liquids. FSD then proceeded to cover the open container of powdered thickener. Interview with FSD conducted on 05/04/23 at 09:34 AM in his office. Asked FSD if the container of powdered thickener observed on 05/02/23 was supposed to be covered. FSD stated that all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-05 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure the resident's right to self-determination through support of a resident's choice was facilitated for one of seven (Resident (R)189) residents sampled. R189 had previously selected to have miso soup with lunch and did not receive the item. As a result of this deficient practice, there is the potential for psychosocial harm. Finding include: On 05/02/23 at 12:49 PM, conducted an observation of Resident (R)189 during lunch. Review of R189's lunch ticket located on the resident's tray, documented R189 had circled and selected to have miso soup with lunch. Observation of the food items on the resident's tray revealed there was no miso soup. Inquired with R189 about the missing miso soup. R189 confirmed the circled miso soup on his/her lunch ticket indicated that the resident wanted it for lunch, but the item was not on his/her lunch tray. The resident stated that staff did not check or notice the miso soup was not his/her lunch tray. R189 stated I usually have soup with all of my meals at home, so I was really looking…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-05 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review (RR), the facility failed to provide written transfer/discharge notice upon hospitalization for one of three (Resident(R)88) residents sampled. Findings include: (Cross-Reference to F625 - Notice of Bed Hold Policy and Return) On 05/04/23 at 02:20 PM, conducted RR of R88's electronic health record (EHR) of hospitalization. Nursing progress notes documented R88 transferred to hospital on [DATE], but review of EHR progress notes, miscellaneous documentation, and social services notes, did not find documentation of facility providing written notice of transfer or discharge to R88 or resident's representative. On 05/04/23 at 04:16 PM, conducted an interview and concurrent RR with Administrator. The Administrator stated following R88's transfer to the hospital on [DATE], the facility informed the resident's representative by telephone but did not provide written notice of R88's transfer or discharge.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-05 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and review of policy, the facility failed to provide written notice of bed-hold policy for two Residents (R): 1) R139 of four residents sampled, 2) R88. As a result of this deficiency, there was potential for miscommunication. Findings include: 1) Review of the Electronic Health Record indicated that R139 was transferred to the hospital on [DATE] for a fall, hip fracture. Further review did not show any written notice of bed-hold policy to the resident and/or representative. During staff interview on 05/05/23 at 09:20 AM, Admissions Assistant (Admit1) acknowledged that the facility did not provide written notification of bed-hold policy to R139 and/or representative. Admit1 also said that the facility recently started a new process to provide written notification of bed-hold policy to resident and/or representative. Review of facility policy on Discharge Process and Bed Holds read the following: Bed-hold, holding or reserving a resident's bed while the resident is absent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-05 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review (RR), the facility failed to develop and implement a baseline care plan to provide effective and person-centered care of the resident that meets professional standards of quality care for one Resident (R)340. Findings include: (Cross-Reference to F697 - Pain Management) On 05/02/23 at 10:15 AM, interviewed R340. R340 underwent right knee surgery and was admitted to the facility on [DATE]. Observation of R340 confirmed swelling to the right knee and right lower leg. Regarding pain, R340 stated that staff have been providing pain medication every 4-6 hours based on resident's reported pain level but resident prefers to minimize opioid use and has been attempting to decrease amount of opioid medication taken. R340 denied being advised by care provider or facility staff of non-pharmacological or non-opioid interventions for treating pain or edema. On 05/04/23 at 10:42 AM, RR of R340's medical orders in resident's electronic health record (EHR) documented: Attempt…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure comprehensive person-centered care plans were developed/implemented for two residents (Resident (R)191 and R4) sampled. R191 wandered unsupervised out of the facility on 04/15/23 and the facility did not develop a care plan until 05/02/23. Review of monitoring sheets documented staff did not implement 30-minute checks of R191 for wandering behavior in accordance with the resident's interventions listed on the care plan. R4 was not being monitored for side effects of prescribed psychotropic (drugs affecting behavior, mood, thoughts, or perception) medications. This deficient practice has the potential to affect all residents with wandering behavior or those psychotropic medications and has the potential to result in harm. Findings Include: (Cross reference to F689 Accident Hazard) 1) R191 was admitted to the facility on [DATE] with diagnosis that include congestive heart failure, hemiplegia and hemiparesis following a cerebral infarction…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure adequate supervision to prevent an elopement for a resident (Resident (R)191) with wandering behavior. R191 exited the facility unsupervised and without staff's knowledge and only became aware of the resident's absences after another resident alerted staff. As a result of this deficient practice, there was the potential for serious harm to the resident. Findings include: (Cross reference to F656 Develop/Implement a Comprehensive Care Plan) R191 was admitted to the facility on [DATE] with diagnosis that include congestive heart failure, hemiplegia and hemiparesis following a cerebral infarction affecting the dominant right side, pneumonitis due to inhalation of food and vomit, glaucoma, atrial fibrillation, and memory deficit following cerebrovascular disease. On 05/03/23 at 1:07 PM, conducted a review of R191 Electronic Health Record (EHR). A progress notes on 04/15/23 at 2:24 PM documented, Received update from unit manager that resident was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-05 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews (RR), the facility failed to ensure that pain management was provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for two of two (Resident (R)71 and R340) residents sampled. Findings include: (Cross-Reference to F655 - Baseline Care Plan) 1) On 05/02/23 at 10:15 AM, interviewed R340. R340 underwent right knee surgery and was admitted to the facility on [DATE]. Observation of R340 confirmed swelling to the right knee and right lower leg. Regarding pain, R340 stated that staff have been providing pain medication every 4-6 hours based on resident's reported pain level but resident prefers to minimize opioid use and has been attempting to decrease amount of opioid medication taken. R340 denied being advised by care provider or facility staff of non-pharmacological or non-opioid interventions for treating pain or edema. On 05/04/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-05 · tag F0713 — isolated
    Provide or arrange emergency care by a doctor 24 hours a day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews (RR), the facility failed to provide or arrange for the provision of physician services 24-hours a day, in case of emergency for one of two residents (Resident (R)342) sampled. As a result of this deficient practice, the facility failed to adequately assess a resident for a potentially contagious condition. Findings include: (Cross-Reference to F880 - Infection Prevention and Control) On 05/02/23 at 09:46 AM, observed R342. No enhanced-barrier precautions (EBP) or other transmission-based precautions (TBP) sign was posted at resident's room. R342 had diffuse red rash covering both legs and was being evaluated by resident's Advance Practice Registered Nurse (APRN)1. Upon completing the evaluation, APRN1 stated that the resident was the one who identified the rash to her, and this was the first time APRN1 was informed of R342's condition. On 05/02/23 at 01:09 PM, interviewed R342. R342 stated that she identified the rash to the nurse last week. On 05/04/23 at 12:32 PM, conducted a RR of R342's Electronic Health Record (EHR).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-05 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, facility failed to provide adequate monitoring for one of the residents (R) sampled. R4 was not being monitored for side effects of prescribed psychotropic (drug effecting behavior, mood, thoughts or perception) medication. As a result of this deficient practice, there is a potential for negative impact on R4's quality of life. This deficient practice has the potential to affect all residents on psychotropic medications. Findings Include: Cross reference to F656 (Develop/Implement Comprehensive Care Plan). Facility failed to implement intervention to monitor resident for side effects of antidepressant. Review of electronic health record (EHR) revealed that R4 was prescribed duloxetine HCL (antidepressant medication) 30 mg (milligrams) once a day for depression. Common side effects for the medication include blurred vision, feeling dizzy, difficulty sleeping, dry mouth, headache, constipation and nausea or vomiting. Surveyor was not able to locate documentation in the EHR if the staff were monitoring R4 for side effects of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-05 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, record review, and review of equipment service manual, the facility failed to ensure routine maintenance cleaning of the cabinet filter, based on the manufacturer's recommendation, for one out of three oxygen concentrators reviewed. This deficient practice put Resident (R) 44 at risk for the development and transmission of communicable diseases and infections. Findings include: During resident observation, on 05/03/23 at 09:00 AM, R44 was receiving oxygen via a Perfecto2 V Oxygen Concentrator. The cabinet filter of that oxygen concentrator appeared to have dirt and/or dust on the cabinet filter. A review of Electronic Health Record showed that R44 was admitted with a diagnosis of Dementia, Stroke, Hypertension, Atrial Fibrillation, Hypothyroidism, Hyperlipidemia, Anxiety, Encephalopathy, Palliative Care. R44 had a doctor's order to use oxygen as needed for shortness of breath. During staff query on 05/03/23 at 10:30 AM, Director of Nursing (DON) acknowledged that the cabinet filter was dirty and that there was no routine maintenance cleaning.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$8,673 in federal fines across 1 penalty.

  • $8,673 — penalty dated 2026-03-16

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.4-0.4 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 4 of 53.3+0.7 vs chain
Quality measures 5 of 54.5+0.5 vs chain
The other 193 homes this chain runs (chain average 3.4★, per CMS)
1 of 5Garden Terrace At Overland ParkOverland Park, KS 1 of 5Hammond-Whiting Care CenterWhiting, IN 1 of 5Life Care Center Of AndoverAndover, KS 1 of 5Life Care Center Of Cape GirardeauCape Girardeau, MO 1 of 5Life Care Center Of GrayGray, TN 1 of 5Life Care Center Of HixsonHixson, TN 1 of 5Life Care Center Of Mount VernonMount Vernon, WA 1 of 5Life Care Center Of RenoReno, NV 1 of 5Life Care Center Of Sierra VistaSierra Vista, AZ 1 of 5Life Care Center Of The WillowsValparaiso, IN 1 of 5Life Care Center Of TucsonTucson, AZ 1 of 5Life Care Center of Coeur d'AleneCoeur d'Alene, ID 1 of 5Life Care Center of ElkhornElkhorn, NE 1 of 5Life Care Center of Hilton HeadHilton Head Island, SC 1 of 5Life Care Center of OmahaOmaha, NE 1 of 5Life Care Center of PlainwellPlainwell, MI 1 of 5Life Care Ctr Of LawrencevilleLawrenceville, GA 1 of 5Rensselaer Care CenterRensselaer, IN 2 of 5Canon Lodge Care CenterCanon City, CO 2 of 5Darcy Hall Of Life CareWest Palm Beach, FL 2 of 5Desert Cove Nursing CenterChandler, AZ 2 of 5Evergreen Nursing HomeAlamosa, CO 2 of 5Garden Terrace Healthcare Center of HoustonHouston, TX 2 of 5Hallmark ManorFederal Way, WA 2 of 5Lane House, TheCrawfordsville, IN 2 of 5Life Care Center Of Altamonte SpringsAltamonte Springs, FL 2 of 5Life Care Center Of AthensAthens, TN 2 of 5Life Care Center Of BridgetonBridgeton, MO 2 of 5Life Care Center Of BrookfieldBrookfield, MO 2 of 5Life Care Center Of ClevelandCleveland, TN 2 of 5Life Care Center Of ColumbiaColumbia, SC 2 of 5Life Care Center Of Coos BayCoos Bay, OR 2 of 5Life Care Center Of Federal WayFederal Way, WA 2 of 5Life Care Center Of GrandviewGrandview, MO 2 of 5Life Care Center Of KirklandKirkland, WA 2 of 5Life Care Center Of Merrimack ValleyBillerica, MA 2 of 5Life Care Center Of Morgan CountyWartburg, TN 2 of 5Life Care Center Of PuyallupPuyallup, WA 2 of 5Life Care Center Of Red BankChattanooga, TN 2 of 5Life Care Center Of South Las VegasLas Vegas, NV

Showing 40 of 193; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
KELLETT PARTNERS LPOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST15%since 09/01/2008
KELLETT, STILESIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST29%since 06/02/1997
KENNEDY, DEBORAHIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST5%since 01/01/2009
PARTEE, LESLIEIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST7%since 01/01/2009
LIFE CARE CENTERS OF AMERICA, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2000
LEUNG, ALBERTIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2002
REYES-CADAY, JENALYNIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/18/2019

CMS files one row per role, so the 10 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$19.0M
Net patient revenuemost recent cost report
+10.9%
Operating marginrevenue minus expenses
$11K
Related-party expense0% of expenses
Who pays — share of resident-days
Medicaid 39%Medicare 20%Other / private 41%

This home reported $11K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$521per resident / day
operating cost
$15,832per month
≈ monthly operating cost
$584per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in HI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.

Typical monthly cost in Hawaii
$15,473/mo
Nursing home (semi-private)
$16,395/mo
Nursing home (private)
$12,096/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125051. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-03, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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