Waters Of Muncie, The
2400 Chateau Dr, Muncie, IN 47303 · Government - City/county · 72 certified beds · (765) 747-9044 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- it has an abuse, neglect, or exploitation citation (F0602), cited Mar 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0568)
- a high number of inspection citations overall (31) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (57%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 0.8% | 11.0% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.9% | 5.5% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.0% | 1.1% | 2.0% | better |
| Long-stay residents with depressive symptoms | 92.4% | 25.2% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.7% | 3.9% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 2.3% | 11.9% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 21.5% | 23.5% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 96.2% | 95.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.7% | 3.6% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 31.1% | 23.3% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 32.9% | 13.6% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 93.9% | 79.0% | 79.4% | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 37% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.8%CMS range 7.9–19.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.55 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 72 beds and averages 45.7 residents a day — about 63% occupied, or roughly 26 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.56 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.41 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.96 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.27 hrs/resident/day on weekends vs 3.67 on weekdays — 11% thinner on weekends. RN hours go from 0.45 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 57% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
31 citations, most serious first. The 10 most serious are shown; the remaining 21 are one tap away and print in full.
- Potential for harm · D2025-05-15 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement their facility abuse prevention program policy when staff members failed to report a suspicion of abuse, involving three cognitively impaired residents, which delayed the initiation of the facility investigation and reporting to the appropriate agencies, for 3 of 5 residents reviewed for abuse. (Resident D, Resident F, DON, LPN 5 and CNA 6) Findings include: During a phone interview on 5/15/25 at 10:40 a.m., LPN 5 indicated she observed Resident D put his hands up Resident G's shirt sleeve and touch her breast. She did not report it at the time of the incident due to it being a weekend. She waited until Tuesday, 5/6/25 at approximately 9:00 p.m., to notify the Director of Nursing (DON) via text of the incident between Resident D and Resident G. She also reported an allegation that Resident F fondled Resident D's groin through his clothing. CNA 6 had reported the fondling to her at the start of her shift on 5/6/25. During a phone interview on 5/15/25 at 1:00 p.m., LPN 5 indicated she witnessed Resident D touching…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-15 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to report two allegations of sexually-toned abusive behavior between cognitively impaired residents to the appropriate agencies in a timely manner within the required timeframe. (Resident D, Resident F and Resident G) Findings include: During a phone interview on 5/15/25 at 10:40 a.m., LPN 5 indicated she observed Resident D put his hands up Resident G's shirt sleeve and touch her breast. She did not report it to the Administrator at the time of the incident due to it being a weekend. She waited until Tuesday, 5/6/25 at approximately 9:00 p.m., to notify the Director of Nursing (DON) via text of the incident between Resident D and Resident G. She also reported an allegation that Resident F fondled Resident D's groin through his clothing. CNA 6 reported the fondling to her at the start of her shift on 5/6/25. During a phone interview on 5/15/25 at 1:00 p.m., LPN 5 indicated the observation she witnessed was on 5/3/25 and she did not report it until 5/6/25. The Administrator spoke with her on 5/9/25 regarding Resident D…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-15 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to identify and monitor sexual behavior expressions in order to develop and implement individualized interventions for a cognitively impaired resident for 1 of 2 residents reviewed for behavior monitoring. (Resident F) Finding includes: Resident F's clinical record was reviewed on 5/15/25 at 11:40 a.m. Current diagnoses included unspecified dementia, moderate, with other behavioral disturbance, depression, anxiety, delusional disorder, unspecified dementia, moderate, with agitation, and pseudobulbar affect (involuntary laughing and crying due to a nervous system disorder). A 4/9/25, annual, Minimum Data Set (MDS) assessment indicated the resident was severely cognitively impaired and behavioral symptoms that were not directed towards others occurred daily. The resident's behavior status was identified as worse, compared to the prior assessment. A current care plan, dated 4/8/24, indicated Resident F was at risk for behavioral disturbances related to diagnosis of dementia with behavioral disturbances and history of behaviors…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-31 · tag F0602 — failed to protect residents from theft of their belongings — patternProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to prevent the misappropriation of residents' medications for 4 of 7 residents reviewed for misappropriation. (Residents J, F, H, and G) This deficiency had the potential to affect 16 of 46 residents who had controlled medications stored in facility's the medication carts. Findings include: Review of an Indiana State Department of Health facility reported incident, dated 3/16/25 at 12:16 p.m., indicated the facility initiated an investigation of misappropriation of Resident J's medications. The incident was identified on 3/16/25 at 10:25 a.m. LPN 9 was the staff member involved and suspended until further notice. The police were notified on 3/16/25. The brief description indicated LPN 14 reported Resident J's oxycodone-acetaminophen (narcotic pain reliever) card was not in the medication drawer and the order had been discontinued when she came back on shift following LPN 9's duty. An order for oxycodone (narcotic pain reliever) as needed had been put back in from the previous day. The DON called LPN 9 who indicated Resident J…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-31 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to report misappropriation of resident medications to the appropriate agencies within the required timeframe for 4 of 7 residents reviewed for misappropriation. (Residents F, G, H, and J) This deficiency had the potential to affect 16 of 46 residents who had controlled medications stored in the facility's the medication carts. Findings include: Review of an Indiana State Department of Health facility reported incident, dated 3/16/25 at 12:16 p.m., indicated the facility initiated an investigation of misappropriation of Resident J's medications. The incident was identified on 3/16/25 at 10:25 a.m. LPN 9 was the staff member involved and suspended until further notice. The police were notified on 3/16/25. The brief description indicated LPN 14 reported Resident J's oxycodone-acetaminophen (narcotic pain reliever) card was not in the medication drawer and the order had been discontinued when she came back on shift following LPN 9's duty. An order for oxycodone (narcotic pain reliever) as needed had been put back in from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-31 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the shift-to-shift narcotic count sheets were completed and signed for 2 of 3 medication carts reviewed. (300 Unit and 400 Unit medication carts). This deficiency had the potential to affect 11 of 46 residents who received controlled medications from the 200 Unit and 300 Unit medication carts. Findings include: 1. During a medication storage observation with the ADON on 3/28/25 at 12:43 p.m., the 400 Unit medication cart shift-to-shift narcotic count log lacked signatures or a count from the in-coming nurse and off-going staff members during shift change at the beginning of day shift on 3/28/25. It also lacked a shift-to-shift narcotic count or signature from the in-coming and off-going staff members when the cart was exchanged around approximately 12:30 p.m. on 3/28/25. During an interview on 3/28/25 at 12:43 p.m. the ADON indicated the 400 Unit medication cart shift-to shift narcotic log had not been completed by QMA 8 on 3/28/25 at the beginning of the day shift. The ADON had recently taken over the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-31 · tag F0865 — failed to run a quality-improvement (QAPI) program — patternHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to develop and implement approaches to maintain a Quality Assurance and Performance Improvement (QAPI) program to prevent repeat deficiencies. Finding includes: Review of the Summary Statement of Deficiencies, for the facility's last annual Recertification and State Licensure Survey completed on 5/17/24, indicated the facility failed to ensure controlled medication counts were completed and acknowledgements signed to account for controlled medications. The plan of correction indicated, During the monthly QAPI meeting, monitoring will be reviewed, and any concerns will have been corrected as found. Any patterns will be identified. If necessary, an Action Plan will be written by the committee. Any written Action Plan will be monitored by the Administrator weekly until resolution. During an interview, on 3/31/25 at 3:53 p.m., the Social Services Director indicated the QAA committee meets monthly to review facility concerns. The committee utilized an online program to assist with streamlining the process, assessing trends, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-31 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a SNF-ABN (Skilled Nursing Facility-Advance Beneficiary Notice of Non-coverage) and NOMNC (Notice of Medicare Non-coverage) was provided following the end of Medicare skilled services for 2 of 2 residents who discharged from Medicare services and remained in the facility. (Residents 14 and 10) Findings included: On 3/25/25 at 3:00 p.m. the SNF (Skilled Nursing Facility) Beneficiary Protection Notification Review forms were reviewed and indicated the following: 1. Resident 14's last covered day of Part A service was 9/24/24. The resident was required to pay for services starting on 9/25/24 A NOMNC signed by their guardian was dated 9/23/24, one day prior to the end of service. The resident did not receive an ABN and remained in the facility after the end of service date. 2. Resident 10 had an ABN signed by the resident on 1/10/25, one week after services ended. The ABN stated .Beginning on 1/3/25, you may have to pay out of pocket for this care if you do not have other insurance that may cover these costs ., but…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-31 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide oxygen and humidity as ordered for 1 of 1 resident reviewed for oxygen. (Resident F) Finding includes: During an observation on 3/25/25 at 11:27 a.m., Resident F was in her bed asleep with oxygen on via nasal cannula at 5 liters per minute (lpm). The humidity bottle attached to the oxygen concentrator was empty and dated 3/21/25. During an observation on 3/25/25 at 3:10 p.m., the resident was seated in a wheelchair with her oxygen on via nasal cannula and attached to an oxygen concentrator. The oxygen was on at 5 lpm and the humidification bottle was empty. During an observation on 3/26/25 at 11:18 a.m., the resident was in bed asleep with the oxygen on at 5 lpm via nasal cannula. The humidification bottle was empty and dated 3/21/25. Resident F's clinical record was reviewed on 3/26/25 at 3:56 p.m. Diagnoses included chronic obstructive pulmonary disease, solitary pulmonary nodule, and weakness. A current physician order, dated 7/22/24, included oxygen at three liters per minute via nasal cannula. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-31 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to accurately complete assessments to prevent a cognitively impaired resident from entrapment between a mattress and a side rail/grab bar. (Resident B) Finding includes: Resident B's record was reviewed on 03/31/25 at 12:52 p.m. Diagnosis included unspecified dementia in other diseases classified elsewhere, delusional disorders, muscle wasting and atrophy, and other frontotemporal neurocognitive disorder. An admission mobility assessment, dated 1/22/25, indicated Resident B did not require side rails/enablers. A side rails assessment, dated 1/22/25, indicated Resident B did not require side rails. A physician's order, dated 1/24/24, indicated an enabler bar to help patient transfer, reposition, and turn. A bed mobility care plan, initiated 1/24/25, indicated Resident B utilized enabler bars for bed mobility. Interventions included the following: enabler on bed per resident request, resident quality of life to be maintained and side rails/enabler assessment quarterly and as needed (PRN). A quarterly Minimum Data Set (MDS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 21 citations
- Potential for harm · D2025-03-31 · tag F0732 — isolatedPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to post complete nurse staffing information daily for residents and visitors. This deficiency had the potential to affect 46 of 46 residents in the facility. Finding includes: During an observation, on 3/25/25 at 9:30 a.m., the Daily Report of Nursing Staff was posted on the wall by the receptionist desk. The posting was dated 3/21/25. During an observation on 3/26/25 at 9:37 a.m., the Daily Report of Nursing Staff remained unchanged, showing 3/25/24. During an observation on 3/26/25 at 2:37 p.m., the Daily Report of Nursing Staff remained unchanged, showing 3/25/24. During an observation on 3/27/25 at 9:48 a.m., the Daily Report of Nursing Staff was posted on the wall by the receptionist desk. The posting was dated 3/26/25. During an observation on 3/27/25 at 1:42 p.m., the Daily Report of Nursing Staff remained unchanged showing 3/26/25. During an observation on 3/27/25 at 3:41 p.m., the Daily Report of Nursing Staff remained unchanged showing 3/26/25. During an observation on 3/28/25 at 9:21 a.m., the Daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-31 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide individualized interventions to prevent resident to resident physical altercations for cogntively impaired residents with dementia for 1 of 4 residents reviewed for physical altercations. (Resident B) Finding includes: Review of an Indiana State Department of Health facility reported incident, dated 1/22/25 at 8:30 p.m., indicated the facility initiated an investigation of a resident to resident altercation. The incident was identified on 1/22/25 at 8:30 p.m. The brief description indicated Resident B had entered another residents room and refused to leave. The other resident made contact with his hand to Resident B's chest. The nurse removed Resident B from the room. The immediate actions taken were separation of the residents and Resident B was given a one to one staff supervision. Resident B was assessed for injury and/or pain. The police were notified. A follow-up on 1/31/25 indicated the investigation was complete without any findings. No further behaviors noted and care plans updated as needed. Resident B's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-11 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to review and implement the hospice provider's plan of care resulting in a resident receiving Cardiopulmonary Resuscitation efforts for a resident who had signed a Do Not Resuscitate Directive for 1 of 3 resident reviewed for death. (Resident E) Findings include: Resident E's closed clinical record was reviewed on [DATE] at 11:48 a.m. Diagnoses included nontraumatic intracerebral hemorrhage/stroke, muscle wasting and atrophy, and dysphagia. The resident was admitted to hospice services on [DATE] at 6:59 p.m. A signed physician's order, dated [DATE], indicated the resident was a Full Code (CPR was to be initiated as appropriate). A signed physician's order, dated [DATE], indicated hospice was to evaluate and treat. A health care plan, dated [DATE], indicated the resident had elected a Full Code status. The care plan and interventions had no review or revised dates. A health care plan, dated [DATE], indicated the resident received hospice services. The goal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-17 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, the facility failed to ensure residents had the freedom and assistance to exercise their rights to go outside for fresh air for 6 of 6 residents interviewed about residents rights during the Resident Council group interview. Findings include: During a resident council group interview, on 5/15/24 at 1:15 p.m., 5 of 5 residents present indicated they wanted to be able to sit outside in the fresh air but were not permitted to do this as the facility was unable to find staff to supervise them. This concern was discussed at the previous meeting and the grievance form was filled out. Resident 38 indicated she felt like a prisoner in the facility and would like to sit outside alone and de-stress. The Resident Council Meeting Minutes, dated 2/8/24 and provided by the Activity Director on 5/13/24 at 1:27 p.m., indicated the following concern: residents not being able to leave without responsible party and the staff were not taking residents out for smoke breaks at the scheduled times. No resolution was documented. The Resident Council…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-17 · tag F0744 — failed to care for residents with dementia — patternProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide meaningful, structured activities and/or an environment with available diversionary materials within the secured dementia care unit for 3 of 4 residents reviewed for dementia services (Residents 25, 7, and 42). Findings include: During a confidential interview, a resident representative indicated the activity calendar posted in the dementia unit was not followed. Often times, the residents simply sat and watched TV. What was offered was not always meaningful to the residents. When activities were held, staff did not always invite everyone on the dementia unit to attend. The facility completed Resident Matrix document, provided on 5/13/24 following the entrance conference, indicated 22 residents resided on the dementia unit. The May 2024 Memory Care Unit/Hope Springs activity calendar, which was posted on the wall of the unit, had no activity before 10:30 a.m. listed for Monday through Friday. The first activity on Saturday and Sunday was scheduled for 10:00 a.m. The activity calendar for 5/13/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-17 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure controlled medication counts were completed and acknowledgements signed to account for controlled medications for 2 of 3 medication carts reviewed. (300 Unit and Hope Springs Unit medication carts) . Findings include: During an observation on 5/15/25 at 10:17 a.m., QMA 4 indicated she had not signed the 300 Unit Narcotic Count Sheets at the beginning of her shift on 5/15/24. Additionally, two narcotic shift counts with acknowledgments were incomplete on the 300 Unit Narcotic Count Sheets for shifts on 5/9/24. Offgoing and oncoming staff members assigned to the carts should have both signed at the beginning and end of each shift. This was an opportunity to have missing medications when narcotic shift counts when acknowledgements were incomplete. Review of the 300 Unit Shift to Shift Narcotic Count Verification Log from 5/8/24 to 5/15/24 indicated a lack of the following information: 5/9/24 Day shift- Oncoming Shift Signature, 5/9/24 Evening shift - Offgoing Shift Signature, and 5/15/24 Day shift- Oncoming Shift…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a wound treatment was completed as ordered by the physician for 1 of 3 residents reviewed for pressure injuries. (Resident 47) Finding includes: Resident 47's clinical record was reviewed on 5/14/24 at 4:21 p.m. Diagnosis included, peripheral vascular disease, heart failure, atrial fibrillation, type 2 diabetes mellitus, and encounter for palliative care. A physician's order, dated 5/5/24, included the following: every day shift, cleanse area to right side of back with wound wash or normal saline, pat dry, apply medi-honey (wound treatment) and collagen (wound treatment), and cover with bordered foam. This order was discontinued on 5/14/24. A current physician's order, dated 5/15/24, included the following: every day shift, cleanse area to right side of back with normal saline, pat dry, apply medi-honey, and cover with bordered foam for wound care. A quarterly Minimum Data Set (MDS) assessment, dated 4/12/24, indicated the resident was severely cognitively impaired. Rejection of care behaviors were not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-17 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide services as recommended by the Registered Dietitian to maintain acceptable parameters of nutrition for 1 of 3 residents reviewed for nutrition. (Resident 50) Finding includes: During an interview on 5/13/24 at 3:04 p.m., Resident 50 indicated she had lost some weight since she admitted to the facility. She received wound care to her buttock every day. She also received a juice supplement. Resident 50's clinical record was reviewed on 5/14/24 at 3:22 p.m. Diagnosis included, type 2 diabetes mellitus, depression, and generalized weakness. An order, dated 4/19/24, included a general diet, regular texture, thin liquids, and a nutritional juice. An order, dated 4/22/24, included mirtazapine (appetite stimulant) 7.5 milligrams (mg) tablet by mouth daily in the evening. An order, dated 4/22/24, included Zofran (anti-nausea) 4 mg tablet every six hours as needed. An order, dated 5/12/24, included fluoxetine hydrochloride (anti-depressant) 40 mg capsule by mouth daily in the morning. Review of the resident's weights were as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-17 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure complete and accurate communication records between the facility and a hospice provider for 1 of 1 resident reviewed for hospice services. (Resident 4) Findings include: The clinical record for Resident 4 was reviewed on 5/16/24 at 10:23 a.m. Diagnosis included hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting right dominant side, neoplasm of the left breast, and vascular dementia. A physician's order, dated 12/22/23, indicated to admit to hospice services. A hospice care plan, initiated 12/22/23, indicated admittance to hospice for left breast cancer. Interventions included the following: keep hospice CNA/nurse updated on any care changes (12/29/23), keep hospice notified of all transfers and discharges (12/29/23), notify Hospice nurse of any new orders and changes in condition (12/29/23). A significant change Minimum Data Set (MDS) assessment, dated 1/5/24, indicated Resident 4 received hospice services. A review of the facility hospice communication binder, on 5/16/24 at 3:00…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-29 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure residents were spoken to in a dignified manner for 3 of 7 residents reviewed for abuse. (Residents C, D, and F) Findings include: Confidential interviews were conducted during the survey. During a confidential interview, it was indicated reports of potential verbal abuse allegations were brought to the DON, Administrator, and the ADON, a few days after Thanksgiving, regarding potential verbal abuse from CNA 2 directed towards Residents C, D, and F. In response to Resident C's request for something, CNA 2 yelled at Resident C, What do you need now? Other staff member concerns regarding potential verbal abuse was reported to include the name of another staff member who also came forward regarding the concerns of CNA 2's disrespectful responses to Resident D and Resident F when CNA 7 reported allegations of potential verbal abuse. CNA 2 rolled her eyes and sighed as if annoyed whenever the residents would need things on a regular basis. CNA 2 was rude and disrespectful in her demeanor when she responded to resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-29 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report allegations of abuse to the Indiana Department of Health for 3 of 7 residents reviewed for abuse. (Residents C, D, and F) Findings include: Review of a facility investigation report on 12/27/23 at 5:04 p.m. indicated a lack of evidence allegations were reported to the Indiana Department of Health when it was brought to the facility's attention on 11/28/23 or 11/29/23. CNA 2 was not suspended on 11/28/23 pending an investigation. There were no statements nor interviews on 11/28/23 from Resident C or Resident D recorded for review in the facility investigation file. The facility investigation lacked an interview or a statement with CNA 7, CNA 3, or the Business Office Manager on 11/28/23 prior to determining the allegtions were not potential abuse. CNA 2 continued to provide care to the residents on the 300 and 400 units without restrictions. Due to a report to the home office from the Business Office Manager, the Corporate Nurse Consultant got…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-29 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete a thorough and timely investigation of allegations of verbal abuse for 3 of 7 residents reviewed for abuse. (Residents C, D, and F) Findings include: Review of a facility investigation report on 12/27/23 at 5:04 p.m. indicated a lack of evidence allegations were reported to the Indiana Department of Health when it was brought to the facility's attention on 11/28/23 or 11/29/23. CNA 2 was not suspended on 11/28/23 pending an investigation. There were no statements nor interviews on 11/28/23 from Resident C or Resident D recorded for review in the facility investigation file. The facility investigation lacked an interview or a statement with CNA 7, CNA 3, or the Business Office Manager on 11/28/23 prior to determining the allegtions were not potential abuse. CNA 2 continued to provide care to the residents on the 300 and 400 units without restrictions. Due to a report to the home office from the Business Office Manager, the Corporate Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-06-30 · tag F0755 — failed to provide safe pharmacy services — widespreadProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure narcotics were reconciled per facility policy for 2 of 3 nursing unit's medication carts reviewed for medication storage. (300 Hall cart and 400 Hall cart) Findings include: 1. During a medication storage observation on 6/28/23 at 11:57 a.m. with LPN 5, the narcotic book on the 300 Hall medication cart lacked any shift-to-shift sign-in/out sheets or narcotic count reconciliation documentation. LPN 5 indicated there were no sheets to document the narcotic counts that she was aware of, and the nurses counted the narcotics in the drawer during shift change, but did not document this anywhere. 2. During an observation of the narcotic book on the 400 Hall medication cart with the ADON on 6/28/23 at 12:07 p.m., the book lacked any shift-to-shift sign-in/out sheets or narcotic count reconciliation documentation. The ADON indicated each nurse was to report off to the on-coming nurse. The narcotic medication in the drawers were counted. There was no sign-in/out sheets or documentation of narcotic counts or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-30 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide sufficient staffing based on resident acuity to meet the needs and preferences for 3 of 3 residents reviewed for sufficient staffing. (Residents B, C, and D) Findings include: The Resident Census and Condition of Residents form (CMS form 672), which was completed by the MDS Coordinator and dated 6/26/23, indicated the facility residents had the following acuity levels and care needs: a. 12 of 52 residents required assistance for bathing. b. 38 of 52 residents were totally dependent on the staff for bathing. c. 48 of 52 residents required assistance for dressing. d. 2 of 52 residents were totally dependent on the staff for dressing. e. 45 of 52 residents required staff assistance for physically transferring. f. 3 of 52 residents were totally dependent on the staff for physically transferring. g. 47 of 52 residents required staff assistance for toileting needs. h. 3 of 52 residents were totally dependent on staff for toileting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-30 · tag F0744 — failed to care for residents with dementia — patternProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure residents who resided on the secured dementia unit had physician orders to reside on a secured unit, had assessments to reside on a secured dementia unit, and had care plans regarding the need to reside on a dementia unit for 4 of 4 residents reviewed for dementia services (Residents 24, 25, 33 and 39). Findings include: 1. During an observation on 6/26/23 at 10:23 a.m., Resident 24 was in his room on the secured dementia unit. He was in bed watching TV. He was calm. During an observation on 6/26/23 at 1:50 p.m., the resident was napping in his bed. During an observation on 6/29/23 at 9:44 a.m., the resident was napping in bed with his TV playing. Resident 24's clinical record was reviewed on 6/27/23 at 3:46 a.m. Current diagnoses included dementia with behavioral disturbances and bradycaria. The resident was moved to reside on the secured dementia unit on 11/3/21. A 4/2/23, quarterly Minimum Data Set (MDS) assessment indicated he was severely cognitively impaired and displayed zero maladaptive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-30 · tag F0806 — failed to honor food preferences — patternEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to honor dietary preferences for 4 of 4 residents reviewed for food preferences. Finding includes: During an interview on 6/26/23 at 12:13 p.m., Resident 20 indicated he disliked chicken salad. He had spoken to the Dietary Manager regarding his dislikes and discussed dislikes in resident council. Regardless of the list of dislikes, the items continued to be sent on his meal tray on a regular basis. During the interview, the resident's meal tray was delivered to his room. His lunch was a chicken salad sandwich, a cup of peas, cookie, and lemonade. The meal ticket on his tray listed peas and chicken as dislikes. The resident indicated the cookie and the lemonade were the only items on his tray that he would consume. During a meeting with the Resident Council group, on 6/29/23 at 11:00 a.m., the following concerns were indicated during confidential interviews: A resident indicated pears were listed on the meal ticket dislikes and the resident continued to receive them on the meal trays. A resident indicated green beans were listed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-30 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to promptly implement enhanced barrier precautions (EBP) for residents at high risk for acquiring or spreading multi-drug resistant organisms (MDRO's) for 5 of 5 residents reviewed for infection control. (Residents B, 46, 20, 4, and 16) This deficient practice had the potential to effect 52 of 52 residents who resided in the facility. Findings include: During a facility tour observation on 6/26/23 at 11:47 a.m., the resident rooms on the 300 and 400 units lacked isolation signs in place or personal protective equipment (PPE) canisters. 1. During an observation on 6/26/23 at 10:23 a.m., Resident B's room lacked a sign for transmission based precautions. A PPE canister was not readily available with PPE. Two staff members answered the resident's call light. No personal protective equipment was donned prior to entering the resident's room for care. During an interview on 6/26/23 at 4:13 p.m., Resident B indicated he was receiving intravenous…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-30 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide bathing assistance according to residents' preferences for 2 of 3 residents reviewed for choices. (Residents B and C) Findings include: 1. During an interview on 6/26/23 at 4:13 p.m., Resident B indicated he preferred to have showers twice a week. The resident had not received a shower in approximately two months. He had not refused any showers. Staff were only washing his genital areas and his legs due to his incontinence. He required two staff members to provide his care due to his inability to assist himself. During an interview on 6/27/23 at 10:45 a.m., CNA 7 indicated Resident B had never refused care from her. The resident got upset when there was a lack of staff due to a decrease in the amount of aides because he required assistance of two staff members for his care. When they only had one aide scheduled on each unit, there were times in which a resident's care was postponed to wait for a nurse or a Qualified Medication Aide (QMA) to get…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-30 · tag F0568 — isolatedProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide quarterly statements to resident representatives for 3 of 4 residents reviewed for resident funds (Residents 33, 23, and 32). Findings include: An untitled resident funds balance sheet, provided by the Business Office Manager on 6/27/23 at 4:00 p.m., indicated the following: a. Resident 33 had a 6/27/23 balance of $1,925.68 (one thousand nine hundred twenty five dollars and sixty eight cents). b. Resident 23 had a 6/27/23 balance of $2,733.48 (two thousand seven hundred thirty three dollars and forty eight cents). c. Resident 32 had a 6/27/23 balance of $2,803.65 (two thousand eight hundred and three dollars and sixty five cents). On 6/29/23 at 5:28 p.m., untitled resident funds documents were provided by the Corporate Nurse Consultant. The documents lacked documentation supporting when quarterly statements were mailed and to whom. During an interview on 6/30/23, at 9:55 a.m., the Business Office Manager indicated she had only been serving in her position for approximately three months. She had received training…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-30 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to complete PASRR (pre-admission screening and resident review) assessments after a new diagnosis for 1 of 3 residents reviewed for PASRR. (Resident 23) Findings include: Resident 23 clinical record was reviewed on 6/27/23 at 11:51 a.m. Diagnoses included major depressive disorder, anxiety, cognitive communication deficit, and schizoaffective disorder. The resident had a current order for Seroquel (antipsychotic) 25 mg daily. The Level 1 clinical assessment, dated 4/26/19, indicated Resident 23 did not have a major mental illness. The record indicated the diagnosis of schizoaffective disorder was added on 7/14/21. A nursing care plan dated 7/14/21, indicated Resident 23 was at risk for behavioral disturbances related to diagnosis of schizoaffective disorder and used an anti-psychotic medication. During an interview on 6/28/23 at 1:54 p.m., the SSD indicated that she was looking for the PASSAR information for Resident 23, and the facility was working a Performance Improvement Project (PIP) for auditing new schizophrenia…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-30 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the qualified medication assistant (QMA) failed to obtain authorization from a licensed nurse or physician prior to administering an as needed (PRN) medication for 1 of 4 residents observed during medication administration observation. (Resident 30) Findings include: During medication administration observation on 6/28/23 at 8:45 a.m., QMA 9 was observed administering Resident 30's medication. The resident requested a Tessalon Perl (benzonatate) (to treat a cough) from QMA 9 after taking her regular medication. She indicated she had a cough. QMA 9 indicated she would return with the medication. QMA 9 obtained the resident's requested medication from the cart, returned to the resident's room, and administered the medication. The clinical record for Resident 30 was reviewed on 6/28/23 at 10:40 a.m. Diagnoses included atrial fibrillation, history of pulmonary embolism, and diastolic heart failure. A current physician's order, dated 5/2/23, indicated resident could have benzonatate 100 mg (milligram), one capsule every eight hours as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to INFINITY HEALTHCARE CONSULTING — 69 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.0 | ≈ chain avg |
| Health inspection | 2 of 5 | 2.1 | -0.1 vs chain |
| Staffing | 1 of 5 | 1.5 | -0.5 vs chain |
| Quality measures | 5 of 5 | 3.7 | +1.3 vs chain |
The other 68 homes this chain runs (chain average 2.0★, per CMS)
Showing 40 of 68; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| HENRY COUNTY MEMORIAL HOSPITAL | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 02/19/2013 |
| ALFREY, BRENDA | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 01/25/2020 |
| DYNES, SHELDON | Individual | CORPORATE DIRECTOR | — | since 02/19/2013 |
| PIDGEON, JOHN | Individual | CORPORATE DIRECTOR | — | since 02/19/2013 |
| SHORE, MARION | Individual | CORPORATE DIRECTOR | — | since 02/19/2013 |
| WARE, DEBORAH | Individual | CORPORATE DIRECTOR | — | since 08/27/2021 |
| RING, BRIAN | Individual | CORPORATE OFFICER | — | since 08/01/2022 |
| COUNTY HOSPITAL MANAGER LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 02/19/2013 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $684K paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IN
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Indiana Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 155443. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-31, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.