Woodlands The
3820 W Jackson St, Muncie, IN 47304 · For profit - Corporation · 108 certified beds · (765) 289-3451 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- it has abuse, neglect, or exploitation citations (F0600, F0602, F0603) — most recent Apr 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has citations for mishandling residents’ money or property (F0565, F0568)
- a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- about 81% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 9.7% | 11.0% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.8% | 5.5% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.0% | 1.1% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.8% | 25.2% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 7.1% | 3.9% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 5.5% | 11.9% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 27.8% | 23.5% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.1% | 3.6% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 30.9% | 23.3% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 12.1% | 13.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 2.4% | 1.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 81.8% | 79.0% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 20.9% | 22.2% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 13.4% | 10.8% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.59 | 1.61 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.57 | 1.44 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 38 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 70.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 24 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.32 therapist hours per resident per day in 2026Q1 — more than 53% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.8%CMS range 30.8–56.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.1%CMS range 8.0–16.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 70.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 70.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 54.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 5.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.8%CMS range 3.5–12.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.26 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 108 beds and averages 72.5 residents a day — about 67% occupied, or roughly 36 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.47 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.65 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.13 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.16 hrs/resident/day on weekends vs 3.59 on weekdays — 12% thinner on weekends. RN hours go from 0.71 to 0.50 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 44% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
29 citations, most serious first. The 10 most serious are shown; the remaining 19 are one tap away and print in full.
- Potential for harm · D2025-05-07 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to implement their facility abuse policy when a staff member failed to report a suspicion of abuse of a cognitively impaired resident, which delayed the initiation of the facility investigation and reporting to the appropriate agencies, for 1 of 3 residents reviewed for abuse. (Resident B, RN 3 and QMA 1) Findings include: Resident B's clinical record was reviewed on 5/6/25 at 10:00 a.m. Diagnoses included chronic obstructive pulmonary disease (COPD), chronic kidney disease-stage 4, type 2 diabetes, obstructive and reflux uropathy, and depression. The most recent significant change Minimum Data Set (MDS) assessment, dated 4/9/25, indicated the resident was severely cognitively impaired. During an interview on, 5/7/25 at 1:08 p.m., LPN 2 indicated, on 4/8/25, she was having difficulty administering medications to Resident B. The resident was combative and repeatedly refused medication. RN 3 arrived and was appraised of the situation. RN 3 indicated the resident had to take the mediation due to terminal restlessness. LPN 2 told…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-01 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to allow residents to continue to gather around the nurses' station, as was their preference and common practice, for 4 of 4 residents reviewed for resident preferences. (Residents C, D, E, & F) Findings include: During an interview on 4/1/24 at 11:33 a.m., the Memory Care Activities Director indicated the Divisional Director of Clinical Services (DDCS) had insisted on moving furniture around and taking furniture away in the common areas of the secured unit. Specifically, a table that was in the dining room that was used during activities and meals by staff was removed. The residents enjoyed gathering around the nurses' station to talk with staff and each other. The DDCS indicated to staff they were to return the residents to their rooms following an activity or meals. On occasion, the residents had to be re-directed when they attempted to move a chair from the dining room or down the hall to the nurses' station area. The DDCS also removed tables and chairs from the activities room and the TV lounge. The TV…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-01 · tag F0603 — failed to not confine residents against their will — isolatedProtect each resident from separation (from other residents, his/her room, or confinement to his/her room).
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to prevent a resident's involuntary seclusion by placing her in an activity room, alone and without explanation as to the reason for the deviation from her normal preferred activity and routine, for 1 of 1 residents reviewed for involuntary seclusion. (Resident B) Finding include: During an interview on 4/1/25 at 11:23 a.m., the Administrator indicated the Divisional Director of Clinical Services (DDCS) had been visiting the facility about once a month. She had been in the building Tuesday through Friday during the recent Annual Survey, which completed on 3/7/25. The facility's memory care unit was currently being focused on as a pilot unit for the corporation, so her main focus during her visits had been on the memory care unit. During an interview on 4/1/25 at 11:53 a.m., CNA 3 indicated Resident B enjoyed sitting outside the nurse's station. Resident B felt she was the Executive Director of the unit and liked to make sure things were running smoothly.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-03-07 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure food was prepared and served using safe sanitary food preparation and handling methods. This deficient practice has the potential to impact 69 of 69 residents who received their meals from the kitchen. Findings include: During the lunch meal preparation and service on 3/6/25 from 11:48 a.m. to 12:10 p.m., the following concerns were observed: At 11:51 a.m.,Cook 6 touched the refrigerator door with her gloved hands. Using the same contaminated gloves, she removed two hot dogs from a plastic bag and placed them on plates to put them in the microwave. At 11:52 a.m., she used her same gloved hands to pull up her pants. She then removed her hotdogs from the microwave. At 11:53 a.m., she washed her hands and put on new clean gloves. She then went to the food service area where she began to serve food. Wearing the same gloves, she touched meal tickets, counter tops, trays, lids, end utensil handles. At 12:00 p.m., [NAME] 6 left the meal service area wearing her soiled gloves. She went into the dry storage area…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-07 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure residents who received psychoactive medications had gradual dose reductions or statements of clinical contraindication and/or had identified and documented targeted behavioral systems for the use of psychotropic medications for 2 of 5 residents reviewed for unnecessary mediation (Residents 19 and 54) and 2 of 2 residents reviewed for side effect monitoring of psychoactive medications and/or opioids (Residents 32 and 48). Findings include: 1. Resident 19's clinical record was reviewed on 3/4/25 at 1:51 p.m. Current diagnoses included dementia, anxiety, and delusional disorder. Current medication orders included olanzapine 5 mg (antipsychotic medication) give 1 tablet daily at bedtime (11/20/24), alprazolam 0.25 mg (antianxiety medication) give 1 tablet preceding showers on every Wednesday and Saturday (12/12/24), and sertraline HCl 25 mg (antidepressant medication) 1 tablet once daily (9/20/24). A 1/6/25 pharmacy Consultant Report indicated to please consider discontinuing olanzapine. Rationale for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0568 — isolatedProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to manage resident funds using acceptable accounting principles for 2 of 3 residents reviewed for personal funds. (Residents 34 and 27) Findings include: During a medication storage and labeling observation accompanied by LPN 14 on 3/6/25 at 9:49 a.m., in the Hickory medication room, small labeled and dated envelopes were on a storage shelf open with dollar bills in plain view. The envelopes were labeled November 2024 and October 2024, and included the names of Resident 34 and 27. During an observation of Hickory Medication Cart 1 accompanied LPN 15 on 3/6/25 at 10:04 a.m., hand-written money logs for Residents 34 and 27 were in the narcotic reconciliation book, dating back to December 2024. During an interview on 3/6/25 at 11:00 a.m., LPN 15 indicated the logs were kept for Residents 34 and 27, who were roommates, because they had a history of stealing each other's money when it was kept in their room. Resident 34's clinical record was reviewed on 3/6/25 at 11:15 a.m Diagnoses included unspecified dementia,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure preventative interventions were implemented for 1 of 3 residents reviewed for pressure ulcers. (Resident 5) Finding includes: During an observation on 3/3/25 at 9:42 a.m., Resident 5 was seated in a wheelchair in her room. The resident indicated she had pain to her buttocks. The facility put cream on her buttocks, but she thought it needed more than that. This had been going on for the last couple of months. Staff used a mechanical lift when they assisted her in and out of bed. The resident's bed had a standard healthcare mattress. Resident 5's clinical record was reviewed on 3/4/25 at 3:49 p.m. Diagnoses included unilateral primary osteoarthritis of the right knee, difficulty in walking, unspecified lack of coordination, unsteadiness on feet, and pain. Current orders included an airflow mattress (1/10/23) and hydrocolloid dressing (wound treatment) (3/4/25) to the left guteal fold every three days and as needed for friction. An annual Minimum Data Set (MDS) assessment, dated 1/8/25, indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-07 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure insulin (a medication to treat diabetes mellitus) pens were dated when opened and disposed of when expired for 1 of 4 carts reviewed for medication storage. (Hickory Hall 2 cart) Finding includes: During a medication storage observation of the Hickory Hall 2 cart, accompanied by LPN 14 on [DATE] at 9:55 a.m., the following was observed: One undated NovoLog (aspart insulin) Flexpen with 10 units remaining and one lispro (insulin) KwikPen, dated [DATE], with 185 units remaining. During an interview, at the time of the observation, LPN 14 indicated insulin was good for 28 days and all insulin pens and vials should be dated when opened. The lispro insulin was expired and should not be given to the resident. LPN 14 indicated there were 9 diabetic residents who received medication from the Hickory Hall 2 medication cart. During an interview, on [DATE] at 2:21 p.m., the Director of Nursing (DON) indicated the expectation for staff was to date all insulin…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
A. Based on observation and interview, and record review, the facility failed to utilize infection prevention and control practices related to hand hygiene during medication administration for 2 of 3 random residents reviewed during medication administration. (Residents 26 and 6) B. Based on observation, interview, and record review, the facility failed to implement and follow enhanced barrier precautions (EBP) for a resident at higher risk for infection with a wound and indwelling urinary catheter for 1 of 3 residents reviewed for pressure ulcers. (Residents 22) Findings include: A. During a medication administration observation on 3/5/25 from 8:46 a.m. to 8:48 a.m., LPN 13 performed hand hygiene after she prepared Resident 26's medications and entered the resident's room. She administered one spray of saline nasal solution 0.65% in each of the resident's nostrils. Without performing hand hygiene, she cleansed the resident's left upper arm with an alcohol wipe using her right hand, and administered the resident's Humalog using her right hand. She removed the needle from the insulin…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-02-06 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to employ a qualified Food Services Director. This deficient practice had the potential to impact 70 of 70 facility residents. Finding includes: Review of the employee record form, completed by the facility following the entrance conference on 2/4/25, indicated the Food Services Director had been employed by the facility since 8/6/20. During an interview on 2/5/25 at 10:58 a.m., the Administrator indicated the Food Services Director had been enrolled in a dietary manager program, but failed to obtain the certification. The Food Services Director had since re-enrolled in the program. The Administrator believed the Food Service Director was ServSafe Management (a national certification for food service management) certified. The Food Services Director was not available during the survey from February 4 through February 6, 2025. During an interview on 2/6/25 at 12:08 p.m., the Assistant Dietary Manager indicated she was not ServSafe Management certified. The Registered Dietician came to the facility once a week on Thursdays.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 19 citations
- Potential for harm · D2025-02-06 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to prevent misappropriation of a resident's medication for 1 of 3 residents reviewed for misappropriation. (Resident C). The deficient practice was corrected on 1/15/25, prior to the start of survey, and was therefore past noncompliance. Finding includes: Review of a facility reported incident, dated 1/10/25 at 6:30 a.m., indicated the following: Brief Description of Incident: Upon shift change on 1/10/25, during medication count, Resident C's morphine sulfate IR (narcotic pain reliever) 15 milligram (mg) tablets were short by 2 tablets. LPN 5 returned to the facility and requested to speak with the Administrator and DON at 10:00 a.m. LPN 5 admitted she had taken the medication. There were no injuries. The immediate actions taken were as follows: On 1/10/25 an investigation was started immediately, the medication count was re-verified by 2 additional nurses, Resident C was assessed for any sign or symptoms of distress or pain, Resident C denied pain or missing his pain medication, the local police department was notified, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure anti-depressant medication and mood stabilizer medication was not started without indication for use for 1 of 3 residents reviewed for abuse (Resident D). Findings include: A Facility Reported Incident indicated, on 5/4/24 at 8:01 p.m., a female resident was discovered on the floor near the area of Resident D. Resident D indicated he had pushed her. They were immediately separated and the female resident was sent to the emergency room due to complaints of pain. On 5/15/24 at 10:40 a.m., Resident D was being propelled in a wheelchair by a staff member to an activity in the main dining room. On 5/15/24 at 1:57 p.m., Resident D was lying in bed and indicated concerns about the pain in his shoulder and how his right hand had not worked right in four years. On 5/16/24 at 1:15 p.m., Resident D was lying in bed. Resident D's clinical record was reviewed on 5/15/24 at 10:14 a.m. Diagnoses included unspecified dementia, unspecified severity, with agitation, anxiety disorder, insomnia, and depression. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-23 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure cogntively impaired residents were offered services during dining to promote dignity and a homelike, comfortable atmosphere for 6 of 23 resident observed during dining observation. (Residents 9, 13, 23, 25, 31, and 66) Findings include: During a dining observation on the Ivy Court Memory Care Unit on 2/22/24 10:56 a.m. to 12:06 p.m., residents were observed seated around the dining room. Some residents had been served beverages. The activity assistant (AA 12) was observed seated at a table, alone, off in a small area in the dining room. She had a song playing on her cell phone with low volume. At 11:00 a.m., the song playing on AA 12's cell phone ended. No activity was occurring, no music was playing, and the TV in the dining room was off. Residents remained seated at the tables and two left the dining room. AA 12 remained seated in the area to the side of the dining room. At 11:18 a.m., AA 12 played a song on her cellphone with low volume. A few residents seated close to her table began to clap and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-23 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to resolve Resident Council concerns and provide a response to the group regarding their concerns. Findings include: Review of facility Resident Council minutes, on 2/21/24 at 2:30 p.m., indicated the following concerns were reported during the meetings: On 1/10/24, concerns with call lights, showers, and linen on the floor were reported. On 2/7/24, concerns with call lights, linen on floor, and care issues were reported. The minutes lacked specific details regarding these concerns. The minutes lacked a response to the resident council group or action taken to resolve any concerns from the previous meetings. Review of resident council concerns in the grievance binder was completed on 2/21/24 at 4:30 p.m. The reported resident council concerns/grievances from the resident council meeting held on 1/10/24 were not included. In response to the 2/7/24 resident council concerns, which did not include water temperature complaints, undated inservice materials indicated water temperature concerns were to be reported to the nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-23 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure medications were labeled with resident identifiers and directions for 1 of 2 medications storage rooms reviewed (Hickory) and for 2 of 4 medication carts reviewed (Hickory 2 and South carts). Findings include: 1. During a medication storage observation of the Hickory hall unit medication room, accompanied by LPN 4 on 2/22/24 at 3:22 p.m., five unlabeled 650 mg (milligram) acetaminophen (to treat fevers or mild pain) suppositories were in the refrigerator. During an interview, at the time of the observation, LPN 4 indicated there was not a label present on the medications. 2. During a medication storage observation of the Hickory 2 medication cart, accompanied by LPN 4 on 2/22/24 at 3:30 p.m., an open and unlabeled bottle of Copper (a supplement) 2 mg tablets was observed. During an interview, at the time of the observation, LPN 4 indicated there was not a label present on this medication. 3. During a medication storage observation of the South unit medication cart, accompanied by LPN 10 on 2/22/24 at 3:46 p.m., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-23 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a communication process was utilized between the facility and dialysis center to maintain complete and accurate records for continuity of care for 1 of 1 resident reviewed for dialysis. (Resident 4) Finding includes: During an interview on 2/22/24 at 3:53 p.m., LPN 4 indicated Resident 4's dialysis binder contained the communication held between the dialysis center and the facility for continuity of care. The Pre/Post Dialysis Communication forms were sent with the resident, after the facility nurse documented her assessment, and prior to the departure from the facility. Often, the dialysis center returned the communication form back to the facility without completing their assessment of the resident on the communication form. The nurses from the facility did not call the dialysis center for a report or to request the resident assessment information for continuity of care. If the dialysis center had any concerns, they called the facility. The facility completed the post dialysis section of the communication form…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-23 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to follow the pharmacy services and procedures manual during pharmacy delivery to ensure medication deliveries were accepted according to facility protocol, resulting in a missed dose of pain medication. (Resident 48) Findings include: A 2/16/24 facility reported incident record indicated Resident 48 was missing a card of medication containing 30 tablets of hydrocodone-acetaminophen (a narcotic pain reliever) 5-325 mg (milligram). The facility staff was not able to locate the medication card needed for a requested pain relief intervention. An undated written statement in the incident record, indicated LPN 13 called the pharmacy to request an update for delivery of Resident 48's hydrocodone-acetaminophen 5-325 mg medication and was advised the delivery was completed on 2/13/24. Review of a 2/16/24 written statement in the facility investigation indicated LPN 10 was called over to the Hickory hall nurse's station on 2/13/24 and signed the pharmacy delivery papers, took possession of the kits, and proceeded back to her assigned…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-23 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and record review, the facility failed to properly store food in accordance with facility policy for food service safety and storing of leftover foods. Findings include: During the initial kitchen observation on 2/19/24 at 9:45 a.m., an upright refrigerator was observed with a pitcher of orange drink and two pitchers of fruit punch without labels present on the container. Dietary Aide 14 indicated the pitchers should have a made by date and discard date. Another upright refrigerator was observed with two covered containers without labels indicating made by date or discard date. Dietary Aide 14 indicated she believed one container had left over butterscotch pudding and the other had fortified pudding. She was unsure when they were placed in the refrigerator and should be dated. A current facility policy, revised 9/8/22, titled, Food Safety, provided by the Administrator on 2/23/24 at 1:31 p.m., indicated, .Food Service/Meal Service 9. Leftovers must be cooled, covered, labeled, dated, and stored in a refrigerator . 3.1-21(i)(3)
- Potential for harm · Ecited before2024-02-23 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain proper hot water temperatures for personal hygiene in a comfortable and homelike manner for 3 of 5 residents reviewed for environment. (Residents B, D, and C) Findings include: 1. During an interview on 2/20/24 at 3:14 p.m., Resident B indicated the water in the resident's restroom was cold and very uncomfortable when staff provided incontinence care during the day and night shifts. It was difficult to get back to sleep when cold water was used on the resident's buttocks in the middle of the night. This was reported to all of the aides who provided care to the resident on multiple shifts weekly since December. This concern was also reported to LPN 4, RN 5, and RN 6 on various occasions. Over a month ago, the resident reported the concerns to the DON and ADON. The water temperature remained unchanged. During a continuous observation on 2/20/24 from 3:21 p.m. to 3:26 p.m., the resident's hot water faucet was turned on and ran continuously. The water was cold to the touch throughout the observation.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-23 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility staff failed to utilize the grievance process to address and resolve resident grievances/concerns/complaints, to ensure follow up with a corrective action for 3 of 3 residents reviewed for grievances about lack of hot water availability. (Residents B, D, and C) Findings include: 1. During an interview on 2/20/24 at 3:14 p.m., Resident B indicated the water in the resident's restroom was cold and very uncomfortable when staff provided incontinence care during the day and night shifts. This was reported to all of the aides who provided care to the resident on multiple shifts weekly since December. This concern was also reported to LPN 4, RN 5, and RN 6 on various occasions. Over a month ago, the resident reported the concerns to the DON and ADON. Although the concerns were reported to multiple staff, no one has responded to the resident with any plan of correction to resolve the water temperature. The water temperature remained unchanged. 2. During an interview on 2/20/24 at 3:17 p.m., Resident D indicated the water in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-03 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to notify a cognitively impaired resident's (Resident D) representative when there was a change in the resident's condition. Findings include: The clinical record for Resident D was reviewed on 11/2/23 at 11:48 a.m. Diagnoses included Parkinson's disease, paranoid personality disorder, type 2 diabetes with diabetic chronic kidney disease, Alzheimer's disease, and delirium. An 8/15/23, admission, Minimum Data Set (MDS) assessment indicated the resident was severely cognitively impaired. Review of a progress note, dated 10/19/23 at 2:50 p.m., indicated the resident presented with redness and swelling on facial cheeks. The Medical Director was called and new order for Benadryl 25 mg every 6 hours as needed was received. The facility contacted a family member not listed as the POA (power of attorney). Review of a progress note, dated 10/27/23 at 11:38 a.m., indicated the resident complained of neck pain. The resident was seen by the Medical Director and a new order for Keflex (antibiotic) 500 mg three times daily was received.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-24 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
A. Based on observation, interview, and record review, the facility failed to protect the resident's right to be free from verbal abuse and physical abuse by staff for 2 of 4 residents reviewed for abuse (Resident B and Resident E). B. Based on observation, interview, and record review, the facility failed to protect the resident's right to be free from neglect for 4 of 5 residents reviewed for ADL care and neglect (Residents C, E, H and J). Findings include: A. 1. Resident B's clinical record was reviewed on 8/23/23 at 10:40 a.m. Diagnoses included other specified mental disorders due to known physiological condition, cognitive communication deficit, unspecified symptoms and signs involving cognitive functions and awareness, alcohol dependence with alcohol-induced persisting dementia, alcohol use, and unspecified with alcohol-induced psychotic disorder with delusions. His current medications included lorazepam (anxiety) 0.5 mg (milligram) twice daily, fluoxetine (depression) 20 mg daily, mirtazapine (depression) 15 mg at bedtime, risperidone (antipsychotic) 0.25 mg daily and 0.5 mg…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-24 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
A. Based on observation, interview, and record review, the facility failed to ensure abuse allegations were reported to the State Agency, and investigated per facility policy, for 1 of 3 abuse allegations reviewed (Resident E). The facility also failed to complete a 5-day follow up report for an investigation of abuse for 1 of 3 facility reported incidents reviewed. Findings include: 1. Resident E's clinical record was reviewed on 8/23/23 at 3:58 p.m. Diagnoses included metabolic encephalopathy, unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. His medications included trazodone (insomnia) 50 mg at bedtime. A significant change MDS (Minimum Data Set) assessment, dated 7/1/23, indicated he was cognitively intact. He required extensive assistance of one staff member for bed mobility, walking in his room and the corridor, locomotion on and off the unit, dressing and personal hygiene. He required extensive assistance of two staff members to use the toilet. He had a current care plan problem for his feeling…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-01-30 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain cooking equipment in a clean, sanitary manner and failed to ensure dishes were washed in a manner to prevent cross contamination. This deficient practice had the potential to impact 67 of 67 residents who received meals from the kitchen. Findings include: During the initial kitchen observation, on 1/23/23 at 10:12 a.m., the following concerns regarding kitchen cleanliness were observed: a. The ledge of the oven hood had a heavy, thick, gummy, dark brown/black residue covering the hood's ledge. When using a paper towel to sweep across the ledge of the hood, the towel was covered with a thick black Play-Doh like residue. b. The drip pan located under the burners of the stove had a substantial build up of burnt-on liquid and food residue. c. Both inside doors of the stove had a yellow and brown sticky residue. The bottom of the stove had a powdery white gray residue. During an interview, on 1/23/23 at 10:17 a.m., the Dietary Manager indicated the stove should have been cleaned the previous Wednesday.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-01-30 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure the carpet in hallways and common areas utilized by residents, staff, and visitors was maintained in a clean manner for 2 of 3 units reviewed for environmental cleanliness. (Hickory Hall Unit and Southern Pines Unit) Finding includes: During a confidential interview, it was indicated the carpet in the Hickory Hall Unit and Southern Pines Unit had been heavily soiled and disgusting for at least five years. They pointed down the Hickory Hall Unit, where many dirty spots were dark enough to be seen in multiple areas from the Nurse's Station to the end of the Unit. The condition of the carpet had been brought to the attention of the Administrator and the Maintenance Director quite some time ago, but the carpet remained soiled. Additional confidential interviews confirmed and also agreed the carpet was disgusting but the condition of the soiled carpet remained unchanged. The soiled areas on the carpet were unsanitary for the residents, as bodily fluids…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-01-30 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure wheelchair arms were in good repair in order to prevent possible skin tears or injury for 4 of 4 residents reviewed for equipment. (Resident 53, 20, 1 and 34) Findings include: 1. During the following observations, Resident 53 was observed in her wheelchair: 1/23/23 at 10:52 a.m., 1/26/23 at 10:51 a.m., 1/26/23 at 11:44 a.m., and 1/30/23 at 10:00 a.m. Her wheel chair had significant cracking on both the right and left armrest. The cracking revealed the padding underneath. The cracks made the wheel chair arm's surface rough and sharp with spiky vinyl pieces protruding in areas that could make contact with the resident's arms. Resident 53's clinical record was reviewed on 1/24/23 at 1:36 p.m. Current diagnoses included dementia, anorexia, and diabetics. A current, 12/21/22, Quarterly Minimum Data Set (MDS) assessment indicated the was severely cognitively impaired, required extensive assistance for locomotion on and off the unit and required a wheel chair for mobility. The resident had a current,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-01-30 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
A. Based on interview and record review, the facility failed to ensure resident monitoring and treatment following a resident reported fall, which resulted in a delay for treatment for a fracture for 1 of 9 residents reviewed for accidents. (Resident 49) B. Based on record review and interview, the facility failed to follow physician's orders regarding medication administration parameters for a hypertensive medication for 1 of 5 residents reviewed for unnecessary medications. (Resident 44) C. Based on observation, interview, and record review, the facility failed to obtain a therapy assessment/treatment per physicians order for 1 of 1 residents reviewed for therapy orders. (Resident 51) Findings include: A. The clinical record of Resident 49 was reviewed on 1/25/23 at 9:58 a.m. Diagnoses included, displaced fracture of the left femur, history of falling, lack of coordination, and mental health disorder. A quarterly Minimum Data Set (MDS) assessment, dated 9/9/22, indicated the resident had severe cognitive impairment, made self understood and understood others, had no hallucinations…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-30 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to monitor and document fluids consumed by 1 of 1 residents on fluid restrictions reviewed for dialysis. (Resident 44) Findings include: The clinical record for Resident 44 was reviewed on 1/24/23 at 3:19 p.m. Diagnoses included end stage renal disease and diastolic congestive heart failure. Current signed physician's orders included a regular diet with a 1500 ml (milliliter) daily fluid restriction, dated 12/16/22. A current health care plan, initiated on 8/18/22, with revisions on 1/19/23, indicated the resident was at risk for potential fluid deficit related to end stage renal disease and was non-compliant with the fluid restriction. An intervention, initiated 8/18/22, indicated to educate the resident/family/caregivers on importance of fluid intake. An intervention, initiated 1/19/23 indicated a 1500 ml fluid restriction and the resident was educated on risk factors of non-compliance with the fluid restriction. A review of Pre/Post Dialysis Communication forms indicated the following: a. On 12/3/22, dialysis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2025-03-07 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to post the daily facility census number and actual hours worked of licensed and unlicensed nursing staff directly responsible for resident care per shift daily during random observations. Finding includes: During an observation and record review, on 3/3/25 at 9:25 a.m., the two Nursing Staff Directly Responsible for Resident Care boards were posted from 2/27/25- 2/28/25 on the wall outside the Admissions Office and indicated the following: On 2/27/25, the total number of licensed and unlicensed staff was 3 Registered Nurses (RN), 7 Licensed Practical Nurses (LPN), 1 Qualified Medication Aide (QMA), and 19 Certified Nursing Assistants (CNA). The census was 68. On 2/28/25, the total number of licensed and unlicensed staff was 3 RN's, 7 LPN's, 1 QMA, and 17 CNA's. The census number was 68. During an observation and record review, on 3/3/25 at 11:00 a.m., the two Nursing Staff Directly Responsible for Resident Care boards were updated and indicated the following: On 3/2/25, the total number of licensed and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.4 | -1.4 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 3 of 5 | 3.3 | -0.3 vs chain |
| Quality measures | 4 of 5 | 4.5 | -0.5 vs chain |
The other 193 homes this chain runs (chain average 3.4★, per CMS)
Showing 40 of 193; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| ENGELS, ERIN | Individual | MANAGING CONTROL - GOVERNING BODY; TRUSTEE OF THE SNF | since 12/01/2018 |
| GENTRY, MARK | Individual | MANAGING CONTROL - GOVERNING BODY; TRUSTEE OF THE SNF | since 01/12/2022 |
| STARKEY, TYLER | Individual | MANAGING CONTROL - GOVERNING BODY; TRUSTEE OF THE SNF | since 08/01/2020 |
| WAITE, JOHN | Individual | MANAGING CONTROL - GOVERNING BODY; TRUSTEE OF THE SNF | since 08/01/2020 |
| WHICKER, TIMOTHY | Individual | MANAGING CONTROL - GOVERNING BODY; TRUSTEE OF THE SNF | since 01/12/2022 |
| FENOUGHTY, DEANNA | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 07/10/2023 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/14/2025 |
| MUNCIE MEDICAL INVESTORS LIMITED PARTNERSHIP | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 12/01/2018 |
| FLETCHER, TODD | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2018 |
| HENRY, TERRY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2018 |
| HILTZ, JEFFREY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2024 |
| LAY, LISA | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2018 |
| PRESTON, AUBREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 03/06/2025 |
| PRESTON, FORREST | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 12/01/2018 |
| SPAUGH, KEVIN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/27/2023 |
| SWANKER, RICHARD | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2018 |
| THURMOND, JOAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2018 |
| ZIEGLER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/01/2018 |
| HENDRICKS COUNTY HOSPITAL | Organization | ADP OF THE SNF | since 02/26/2025 |
CMS files one row per role, so the 30 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 76% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $6.6M paid to related parties — landlords or management companies under common ownership — equal to about 81% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IN
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Indiana Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 155229. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.