Life Care Center Of Carrollton
300 Life Care Lane, Carrollton, MO 64633 · For profit - Partnership · 120 certified beds · (660) 542-0155 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Apr 2026
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0569)
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (60%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.7% | 18.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.8% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 6.1% | 18.5% | 6.5% | typical |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.8% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 3.5% | 17.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 29.7% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.1% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.2% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 19.8% | 17.8% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 15.5% | 23.5% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 1.9% | 2.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 80.6% | 63.5% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 33.0% | 26.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 26.8% | 13.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.95 | 2.11 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.60 | 2.33 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
57.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 26 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 21% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 3% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 57.1%CMS range 40.6–74.8 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.8%CMS range 7.4–15.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 5.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.8%CMS range 4.2–13.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.04 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 60.7 residents a day — about 51% occupied, or roughly 59 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.24 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.25 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.67 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.77 hrs/resident/day on weekends vs 3.44 on weekdays — 19% thinner on weekends. RN hours go from 0.28 to 0.16 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 3 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 10 most serious are shown; the remaining 23 are one tap away and print in full.
- Potential for harm · Dcited before2026-04-02 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to protect one residents right to be free from abuse when Resident #2 hit Resident #1 in the face with an open hand. This affected one of four sampled residents. The facility census was 58.Review of the facility abuse policies updated 04/01/2026 include: - It is the policy of this facility to prevent and prohibit all types of abuse, neglect, misappropriation of resident property, and exploitation; -The resident has a right to be free from abuse - Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse; - Physical abuse includes, but is not limited to, hitting, slapping, punching, biting, and kicking. Review of Resident #1's care plan dated 12/28/25, showed: -The resident had the potential to be physically aggressive and had a history of hitting staff, related to a diagnosis of vascular dementia;-The resident was at risk of being unable to make his/her needs be known due to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-11-24 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to protect two residents (Resident #2 and #3) right to be free from physical abuse when Resident #1 held Resident #2's arm down and squeezed Resident #2's jaw and when Resident #1 pushed Resident #3 against a wall. The facility census was 57.On 11/24/25 the Administrator was notified of the past noncompliance which occurred at the facility on 11/01/25 and 11/18/2025. On 11/1/25, the facility administrator was notified of the incident, an investigation immediately began, and corrective actions were implemented to include:- Resident #1 was initially placed on one on one watch, then sent to the emergency room for evaluation, and on 11/19/25 he/she was sent to the psychiatric hospital for further care;- On 11/18/25 an Ad Hoc Quality Assurance and Performance Improvement (QAPI)(refers to Quality Assurance and Performance Improvement (QAPI) activities that are impromptu, as-needed, and specific to a particular problem or initiative, rather than part of regular,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-18 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review the facility failed to protect a resident's right to be free from misappropriation of resident property when a staff member, CNA B requested and accepted money from Resident #1. The facility census was 57. Review of the facility's Abuse Prevention Policy, updated on 06/17/24, showed:- It is the policy of this facility to prevent and prohibit all types of abuse, neglect, misappropriation of resident property, as well as exploitation;- Identify, correct and intervene in situations in which abuse, neglect, exploitation, and/or misappropriation of resident property is more likely to occur to include trained and qualified, registered, licensed, and certified staff on each shift in sufficient numbers to meet the needs of the residents, and assure that the staff assigned have knowledge of the individual residents' care needs and behavioral symptoms, if any. Misappropriation of resident property is defined as the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of a resident's property or money without the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-25 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide acceptable a sink accommodation for one resident (Resident #14) to the hot water at his/her sink and failed to provide transfer assistance for one resident so they could eat (Resident #156). This affected two of 15 sampled residents. The facility census was 58. Review of facility policy Activities of Daily Living (ADLs), revised 2/12/24, showed: - The resident will receive assistance as needed to complete ADLs. - Any change in the ability to perform ADLs will be reported to the nurse; - Assist residents with bed repositioning as necessary to promote good body alignment; Review of facility policy Resident Rights, revised 9/10/24, showed: - The facility must provide equal access to quality care regardless of diagnosis, severity of condition, or payment source. A facility must establish and maintain identical policies and practices regarding transfer, discharge, and the provision of services; - The resident has the right to reside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-25 · tag F0569 — patternNotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide personal funds and a final accounting within thirty days upon discharge for two residents (Resident #157, Resident #53). The facility census was 58. Review of the facility policy, Resident Trust Policy and Procedures, dated [DATE], showed: - Conveyance of Funds after Death of Resident: After fulfilling any other authorized payments, the facility shall provide any remaining resident funds and a final statement of the resident's fund activity to the individual or probate jurisdiction administering the resident's estate. These will be provided within thirty days of the resident's death. 1. Review of the facility's interim aging report, dated [DATE], showed the following residents had money in the facility's operating account: -Resident #157 discharged on [DATE], with a balance of $803.00. -Resident #53 discharged on [DATE], with a balance of $5,618.32. Review of Request for Resident Refund invoices showed: -On [DATE], Business Office Manager (BOM)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-25 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Do Not Resuscitate Order's (DNR, medical order that instructs the health care provider not to do resuscitative measures if a person's heart stops) for Resident #2 and Resident #24 were correct when the guardian's name was printed on the DNR instead of the name of the resident. This affected two of 15 sampled residents (Resident #2 and Resident #24). The facility census was 58. Review of the facility's policy titled, Advanced Directives and Advance Care Planning, dated, 09/26/24, showed: -Residents have the right to self-determination regarding their medical care; -This includes the right to direct his/her own medical treatment, including the right to execute or refuse to execute an advanced directive; -The MDS should reflect the appropriate advance directives; -This information is reviewed at least quarterly. 1. Review of the Resident #2's Quarterly Minimum Set (MDS), a federally mandated assessment instrument completed by facility staff,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-25 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain a clean and comfortable homelike environment. This had the potential to affect all residents. The facility census was 58. Review of the facility policy, Housekeeping Services, dated 06/04/24 showed: -The facility will provide a safe, clean and homelike environment; -The floors will be cleaned daily. Review of the facility policy, Home Like Environment, dated 06/12/24, showed: -The facility will provide a safe, clean and homelike environment; - It is the responsibility of all staff to create a homelike environment and promptly address any cleaning needs. 1. Observation on 4/23/25 at 9:34 A.M., showed: - Housekeeping completed their morning clean up of the dining room; - Handwashing station and near the standing flag in the dining room has large amounts of dirt and food debris on the floor; - Food debris and crumbs on the floor leading to the kitchen area from the dining room; - Food debris visible on the floor behind chairs lining the wall;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-25 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare and serve food in accordance with professional standards of food service safety when staff failed to date and label food items, failed to dispose of expired food items, and failed to perform temperature checks on food items after the cooking process was completed. This effected all the residents at the facility. The facility census was 58. Review of facility policy, Food Safety, revised 4/26/23, showed: - Danger Zone means temperatures above 41F and below 135F, that allow the rapid growth of pathogenic microorganisms that can cause foodborne illness. Bacteria multiply rapidly in a moist environment in the danger zone. Rapid death of most bacteria occurs at 165F or above; - Food is stored a minimum of six inches off the floor; - When an item is transferred to a new container the container will be labeled with the name of the contents and date transferred. A Use by Date is noted on the label; - Food is labeled with the date received if not already indicated on the item; - Leftovers are dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-25 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide trauma informed care for one sampled resident (Resident #37) with a diagnosis of Post-Traumatic Stress Disorder (PTSD, a mental health condition that is triggered by a terrifying event). This affected one of 15 sampled residents. The facility census was 58. Review of the facility policy, Trauma Informed Care, dated 09/06/24 showed: -Based on the comprehensive assessment of a resident, this facility must ensure that residents who are diagnosed with a mental disorder or who have a history of trauma/or PTSD, receive appropriate treatment and services to attain the highest practicable mental and psychosocial wellbeing; -Trauma informed care is an approach to delivering care that involves understanding, recognizing and responding to the effects of all types of trauma; -A trauma informed approach to care recognizes the widespread impact and signs and symptoms of trauma in residents and incorporates knowledge about trauma into care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-24 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record review, the facility failed to ensure staff provided services that met professional standards of quality of care when staff failed to obtain an order to check blood sugars and failed to ensure medications for a new admission were obtained. This affected one of the five sampled residents, (Resident #3). The facility census was 62. Review of the facility's policy for blood glucose monitoring, reviewed 9/15/23 showed, in part: - Associates who obtain capillary blood glucose specimens will do so in accordance with their scope of practice and in accordance with all applicable local, state, and federal guidelines. Review of the facility's policy for administration of medications, reviewed 8/24/23 showed, in part: - The facility will ensure medications are administered safely and appropriately per physician order to address resident's diagnoses and signs and symptoms; - Medication administration is the responsibility of those individuals who through certification and licensure are authorized in their state to administer medications in a skilled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 23 citations
- Potential for harm · Ecited before2024-02-27 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — the official record, unedited, may be distressing
Refer to Event ID 1PK412. This deficiency is uncorrected. For previous examples, please refer to Statement of Deficiencies dated 1/5/24. Based on observation, interview and record review, the facility failed to ensure facility staff provided three of 15 sampled residents (Resident #2, #43, and #46), that were unable to complete his/her own activities of daily living, the necessary care and services to maintain good personal hygiene, when staff failed to reposition or provide incontinent care within a timely manner. The facility census was 59.
- Potential for harm · E2024-01-05 · tag F0561 — failed to honor residents' choices — patternHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to promote the residents right to make choices regarding foods served for Residents #10, #35, #53 and #58 out of 15 sampled residents. The facility census was 59. Review of the facility's Resident Rights policy, with a review date of 9/25/23, showed: -The resident has a right to a dignified existence and self-determination; -The resident has the right to make choices about aspects of his/her life in the facility that are significant to the resident; -The resident has a right to a safe, clean, comfortable and homelike environment including but hot limited to receiving treatment and supports for daily living. Review of the facility's Menus, Substitutions and Alternatives, revised 4/14/23 showed: -Residents with known dislikes of food and beverage items, are offered a substitute of similar nutritive value; -The facility menu has a planned alternate that is nutritionally equivalent; -Residents' preferences are followed to the extent possible;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-05 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, and interview , the facility failed to keep the floors, doors and handrails in good repair. The facility census was 59. Review of the facility provided Daily Cleaning policy reviewed 7/19/23 showed: -The resident has the right to a safe, clean, comfortable, and homelike environment. -The facility must provide housekeeping and maintenance services necessary to maintain a sanitary, orderly and comfortable interior. The facility did not provide a policy on maintenance of floors, handrails and doors. Observations beginning on 1/3/24 at 2:26 P.M. showed areas of missing floor tile strips in multiple hallways that caused rough surfaces with crusted red and black debris and uneven flooring. These areas included: -five foot (ft) by 1 inch (in) strip outside of room [ROOM NUMBER]; -five ft by 1 in strip outside room [ROOM NUMBER]; -four ft by 1 in strip outside room [ROOM NUMBER]; -five ft by 1 in strip outside room [ROOM NUMBER]; -five ft by 1 in strip outside the staff break room; -ten ft by 1 in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-05 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure staff provided a written notice of transfer or discharge to residents or their responsible parties and the reasons for the transfer in writing and in a language they understood. The notice should include the effective date of discharge or transfer; the location to which there resident is transferred or discharged ; a statement of the resident's appeal rights, including the name, address (mailing and electronic mail), telephone number of the entity which receives requests and information on how to obtain the appeal form and assistance in completing and submitting it; the name, address (mailing and electronic mail) and telephone number of the Office of the State Long-Term Care Ombudsman; and for residents with a mental disorder or related disabilities, the mailing, electronic mail (e-mail) address and telephone number of the agency for protection and advocacy for individuals with mental disorders established under the Protection and Advocacy for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-05 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure staff followed professional standards of practice when they did not clean the port of two insulin pens, which affected two of 15 sampled residents, (Resident #21, and #45 ), failed to clean the port on the vial of insulin for Resident #45, and failed to appropriately change a water humidification system for one resident (Resident #17) . The facility census was 59. Review of the facility's policy, for guidance for using insulin products, dated 2021, showed, in part: - Use an alcohol wipe to clean the top of the insulin vial. 1. Review of Resident #45's care plan, revised 4/6/22, showed: - The resident had diabetes mellitus; - Blood sugar check as ordered; - Medication as ordered. Review of the resident's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 12/27/23, showed: - Cognitive skills intact; - Lower extremities impaired on both sides; - Had seven insulin injections…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-05 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure facility staff provided two of 15 sampled residents (Resident #2 and Resident #21), that was unable to complete his/her own activities of daily living, the necessary care and services to maintain good personal hygiene. The facility census was 59. Review of the facility provided policy Activities of Daily Living (ADL's) Reviewed 8/23/23 showed: -The resident will receive assistance as needed to complete ADL's; -A resident who is unable to carry out activities of daily living receives the necessary services to maintain good nutrition, grooming, personal and oral hygiene; -Assist residents with bed/wheelchair positioning as necessary to promote good body alignment and to prevent skin breakdown. 1. Review of the resident #2's Quarterly Minimum Data Set (MDS: a federally mandated assessment tool completed by facility staff) dated 11/6/23 showed: -Brief Interview of Mental Status (BIMS) of 99, indicated severe cognitive deficits;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-05 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility staff failed to provide activities to four (Resident #49, #25, #40 and #44) out of 15 sampled residents. The facilty census was 59. Review of the activites policy dated 9/21/23 showed: - The activities will be directed by a qualified Activities Director (AD); - The AD develops, implements, and supervises the resident activities; - The faciliy should implement an ogoing resident-centered activity program that incorpaortes the resident's interests and prefernces; - The activity porgram should improve the resident's physical and psychosocial well being; - The acitivity program should create opprotunities for the residents to have a meaningful life. 1. Reveiw of Resident #49s quarterly Minimum Data Set, (MDS, a federally mandated assessmet completed by the facility staff), dated 10/3/23 showed: - The resident had a brief interview for mental status (BIMS) score of 15, indicating no cognitive impairment; - He/She required assistance of one staff to get…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-05 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — patternProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to assure staff provided catheter (a sterile tube inserted into the bladder to drain urine) care in a manner to prevent urinary tract infections (UTIs) or the possibility of a UTI when staff failed to clean the drainage spout appropriately and placed the graduate ( a clear plastic container with markings used to collect and measure fluids) directly on the floor which affected two of 15 sampled residents, ( Resident #21 and #39). The facility census was 59. Review of the facility's policy for indwelling urinary catheter (Foley) management, reviewed 8/24/23, showed, in part: - The facility will ensure that residents admitted with a urinary catheter, or determined to need a urinary catheter for a medical indication will have the following areas addressed: insertion , ongoing care and catheter removal protocols that adhere to to professional standards of practice and infection prevention and control procedures. 1. Review of Resident #39's care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-05 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure staff administered medications with a less than five percent medication error rate (5%). Staff made seven errors out of 25 opportunities for error, which resulted in an error rate of 28%. This affected 2 out of 15 sampled residents, ( Resident #26 and #45). The facility census was 59. Review of the facility's policy for guidance for using insulin products, dated 2021, showed, in part: - Use an alcohol wipe to clean the top of the insulin vial; - Meal time administration - Humalog insulin may be given within 15 minutes before or immediately after a meal; - To minimize air bubbles in pen-like devices prime the pen prior to each and every injection by pushing two units into the air until a drop of insulin is seen at the top of the needle. 1. Review of Resident #45's care plan, revised 4/6/22, showed: - The resident had diabetes mellitus; - Blood sugar check as ordered; - Medication as ordered. Review of the resident's annual Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-05 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure staff discarded an a expired open bottle of Lorazepam for Resident #46, failed to discard an expired open vial of house stock Lorazaepam, and failed to discard two bottles of expired house stock Fish Oil. The staff also failed to date and put the resident's name on an insulin pen after opening and failed to keep the medication cart free of loose pills. Additionally the staff failed to ensure resident's with medications at bedside (Resident #58 and Resident #29) had a physician's order to keep the medications at the bedside. The facility census was 59. Review of the facility's Storage and Expiration Dating of Medications and Biologicals, revised 8/7/23, showed: -The facility should ensure that medications and biologicals are stored in an orderly manner in cabinets, drawers, carts and refrigerators and freezers; -Once any medication or biological is opened the facility should record the date opened on the primary medication container (vial, bottle, inhaler) when the medication has a shortened…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-05 · tag F0801 — patternEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the Dietary Manager (DM) had the appropriate competencies and skills sets to carry out the functions of the food and nutritional services. The facility census was 59. Review of the facility's Department Leadership Requirements Policy, revised 8/15/22 showed: -The food and nutrition services department operates under the direction of a qualified individual who has appropriate competence and skills necessary to oversee the functions of the food and nutrition services. If a full-time dietician is not employed, the executive director designates a qualified person to serve as full time Director of Food and Nutrition Services with frequently scheduled consultations from a qualified dietician or other clinically qualified nutrition professional. -If a qualified dietitian or clinically qualified nutrition professional is not employed full time, the facility must designate a person to serve as the director of food and nutrition services who is: o A certified dietary manager or a certified food service manager;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-05 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and record review, the facility failed to ensure staff stored food in a sanitary manner and failed to maintain the kitchen in a sanitary manner. This had the potential to affect all residents residing in the facility. The facility census was 59. Review of the facility's Cleaning Schedule Policy, revised 12/17/21, showed: -The Director of Food and Nutrition Services develops a cleaning schedule with assistance from the Registered Dietitian to ensure the kitchen remains clean and sanitary at all times; -The cleaning schedule is posted in a location where it can be easily read; -The Director of Food and Nutrition Services monitors the cleaning schedule to ensure the tasks are completed timely and appropriately. Review of the facility's Food Safety Policy, revised 4/27/22, showed: -Food is stored and maintained in a clean, safe and sanitary manner to minimize contamination and bacterial growth; -Food is stored a minimum of six inches off the floor; -Pre-packaged food is placed in a leak proof, pest proof, sanitary container with a tight fitting lid;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews the facility staff failed to maintain an effective infection control program when staff did not wash or sanitize their hands when passing resident food trays, when assisting one resident to eat (Resident #25), when staff left and entered the dining room during the meal service and when no hand hygiene was completed when eye drops were administered to one resident (Resident #49). The facility census was 59. Review of the hand hygiene policy dated 6/13/23 showed: - AN alcohol- based hand rub is acceptable in most instances when the hand are not visibly soiled; - The staff should perform hand hygiene before and after contact with the residents; - The staff should perform hand hygiene before eating; - The staff should perform hand hygiene after contacts with objects in the residents environment. 1. Review of Resident #25's quarterly MDS dated [DATE] showed: -He/She had a BIMS score of 0, indicating severely impaired cognitive function; - He/She had no behaviors; - He/She was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to provide adequate supervision during the noon meal in the dining room of the facility's memory care unit and failed to monitor the safety and choking risks of one resident (Resident #40) out of the 15 sampled residents; when the resident was observed eating food items from other residents' plates that were not appropriate for his/her mechanically altered diet as prescribed. Additionally, the nursing staff failed to remove the improper food items from the resident's grasp. Facility census was 59. No facility policy was provided regarding resident safety at mealtime. Review of Mechanically Altered Diet policy dated 3/13/22, states in part: This diet consists of foods that are mechanically altered by blending, chopping, grinding or mashing so they are easy to chew and swallow. Foods are soft and moist and are easily formed into a bolus. Meats are served ground and moist. Foods in large chunks or foods too hard to be chewed thoroughly should be avoided. 1. Review of resident #40's quarterly Minimum Data Set (MDS),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews and record review the facility failed to assist one resident (Resident #9) to eat when he/she was assessed as having a significant weight loss of 16.6 pounds, 10.3% in four months. The facility census was 59. Review of the nutrition policy dated 8/24/23 showed: - Each resident receives a sufficient amount of food to maintain acceptable national status; - If a meal or particular food item is refused by the resident, the staff were supposed to offer a substitute; - The staff were supposed to provide assistance as needed to help the resident consume meals; - An ongoing assessment of the residents ability to feed self and weight loss was supposed to be completed by the facility staff. 1. Review of Resident #9's quarterly Minimum Data Set (MDS, a federally mandated assessment completed by the facility staff) dated 12/13/23 showed: - He/She had a brief interview for mental status (BIMS) score of 3, indicating severe cognitive impairment; - He/She was independent for eating; - He/She required substantial assistance form the staff to personal hygiene and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-05 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure staff provided a safe and effective medication administration system that was free of significant medication errors when staff failed to prime insulin pens prior to administering the insulin which affected one of 15 sampled residents, ( Resident #45). The facility census was 59. Review of the facility's policy for guidance for using insulin products, dated 2021, showed, in part: - To minimize air bubbles in pen-like devices prime the pen prior to each and every injection by pushing two units into the air until a drop of insulin is seen at the top of the needle. 1. Review of Resident #45's care plan, revised 4/6/22, showed: - The resident had diabetes mellitus; - Blood sugar check as ordered; - Medication as ordered. Review of the resident's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 12/27/23, showed: - Cognitive skills intact; - Lower extremities impaired on both sides; - Had seven insulin injections in the last seven days; - Diagnosis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-12-09 · tag F0582 — patternGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure they utilized the correct SNFABN form, a form that provides information to residents/beneficiaries so that they can decide if they wish to continue receiving the skilled services that may not be paid for by Medicare and assume financial responsibility, for five residents sampled for beneficiary notifications (Residents #55, #56, #52, #26, and #57). The facility census was 60. Review of the facility policy, Denial or End of Benefits, dated March 2021, showed: -Upon end of coverage under Medicare, the resident and family will receive a notice that specifically states the reason for non-coverage. -The policy did not address using the correct updated forms. Review of Resident #55's Beneficiary Notice CMS-10055 form showed his/her last covered day of Part A services was 10/7/21. The resident signed the form on 10/5/21. The facility did not use the most updated form from 2020. The facility issued the old form dated 2018. Review of Resident #56's Beneficiary Notice CMS-10055 form showed his/her last covered day of Part A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-12-09 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to implement the comprehensive care plan for two out of fifteen sampled residents (Resident #25 and #41) when staff failed to document meal intakes as directed from the care plan. Staff also failed to care plan the use of a restraint for one resident (Resident #5) not follwoing the facility policy and procedure, and standards of practice. Facility census was 60. Review of facility policy, Nutritional Intake, dated December 2021, showed: -Purpose: to ensure documentation of nutritional consumption and to identify any residents at risk for compromised nutritional status. -Nursing staff is responsible for documentation of nutritional intake on each individual resident. -Food intake at each meal is recorded by percentages. -Nutritional intake documentation will be part of the individual resident's permanent medical record. -Notify the nurse if there are any concerns related to the resident's nutritional intake. Review of facility policy,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-12-09 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Review of facility policy Administration of Medication dated 7/14/21 showed in part: -All medications are administered safely and appropriately per physician order to address resident's diagnosis and signs and symptoms. -Medication Error : preperation or administration of medications which is not in accordance with manufacturer's specifications Review of Mosby's 2021 Nursing Drug Reference book showed: -Brovana inhalation : use this product before other medications allow 5 minutes between each. -Albuterol metered dose inhaler: give inhalation at least 1 minute apart Review of Quarterly Minimum Data Set ( MDS a federally mandated assessment tool) dated 10/19/21 showed: - Brief Interview of Mental Status (BIMS) of 13. (indicates little to no cognitive imapairment) -Independent for Activities of Daily Living (ADLs: collectively describes the fundamental skills needed to care for oneself) -Diagnosis of Chronic Obstructive Pulmonary Disease (COPD: a condition involving constriction of the airways and difficulty or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-12-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview record review, the facility failed to ensure staff stored and prepared food in a safe and sanitary manner and disposed of food in a timely manner. The facility census was 60. A review of the facility's Policy on Food Safety, dated 11/28/17, showed: -Food is stored and maintained in a clean, safe, and sanitary manner following federal, state and local guidelines to minimize contamination and bacterial growth. -Pre-packaged food is placed in a leak-proof, pest-proof, non-absorbent, sanitary container with a tight-fitting lid. The container is labeled with the name of the contents and date (when the item is transferred to the new container). Use by Date is noted on the label or product, when applicable. The use by date guide is easily accessible to all associates involved with resident food storage. -The First in First Out method is used in food storage or according to state regulation -Leftovers are dated properly and discarded after 72 hours unless otherwise noted. -Opened packages…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-12-09 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to maintain proper documentation and monitoring for the use of a physical restraint and to document assessments to assess the use of a seat belt and a hand mitt as a restraint device or an enable for one resident (Resident # 5). The facility census was 60. Review of facility policy Restraint and Position Change Alarm Use dated 6/22/21 showed in part: -A physician's order is required for the use of a specific type of restraint; should include the specific type of restraint, condition/symptom that warrants the use, where and how the restraint is to be applied, and the time and frequency the restraint should be released. -The care plan is revised as needed and must contain: -the specific type of restraint -the Resident's condition and medical symptoms that warrant the use. -the length of time the restraint is anticipated to be used - who may apply and release the restraint -the time and frequency the restraint should be released -the type of specific direct monitoring and supervision provided during the use of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-12-09 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to ensure a medication error rate of less than 5%. Out of 26 opportunities observed, 2 errors occurred, resulting in a 7.69% error rate, which affected 1 of 6 sampled residents (Resident #29) The facility census was 60. Review of facility policy Administration of Medication dated 7/14/21 showed in part: -All medication s are administered safely and appropriately per physician order to address resident's diagnosis and signs and symptoms. -Medication Error : preperation or administration of medications which is not in accordance with manufacturer's specifications Review of Mosby's 2021 Nursing Drug Reference book showed: -Brovana inhalation : use this product before other medications allow 5 minutes between each. -Albuterol metered dose inhaler: give inhalation at least 1 minute apart Review of Quarterly Minimum Data Set ( MDS a federally mandated assessment tool) dated 10/19/21 showed: - Brief Interview of Mental Status (BIMS) of 13. (indicates little to no cognitive imapairment) -Independent for Activities of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-12-09 · tag F0800 — isolatedProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide a diet that meets the resident's daily nutritional and special dietary needs, taking into consideration the preferences of each resident. Staff failed to follow provided recipes when preparing pureed meals. The facility census was 60. The facility's Policy on Pureed Food, dated 10/29/21, showed: -The Pureed Diet is designed to minimize the amount of chewing required and to facilitate the ease of swallowing food. - It is indicated for residents who have a fractured or wired jaw and those who are missing teeth or dentures. - This diet is also for residents who have neurological disorders and/or a generalized weakness that affects chewing. - Effort is made to prepare the pureed food without the addition of a thickening agent, since the texture, taste, and nutritional content may be altered. - Some residents placed on a Pureed Diet may already be nutritionally compromised by the time the diet is implemented. Therefore, every effort should be made to ensure adequate calorie and protein intake. Observation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.4 | -0.4 vs chain |
| Health inspection | 3 of 5 | 2.8 | +0.2 vs chain |
| Staffing | 2 of 5 | 3.3 | -1.3 vs chain |
| Quality measures | 4 of 5 | 4.5 | -0.5 vs chain |
The other 193 homes this chain runs (chain average 3.4★, per CMS)
Showing 40 of 193; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| DEVELOPERS INVESTMENT COMPANY INC | Organization | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 12/31/1992 |
| EDDE, REBECCA | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 07/22/2024 |
| EKLUND, AMBER | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 08/16/2024 |
| MERDA, SARAH | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/19/2025 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | since 04/19/2000 |
| HENRY, TERRY | Individual | CORPORATE OFFICER | since 08/16/1999 |
| LAY, LISA | Individual | CORPORATE OFFICER | since 02/09/2018 |
| SWANKER, RICHARD | Individual | CORPORATE OFFICER | since 04/01/2011 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | since 09/22/2000 |
| LIFE CARE AFFILIATES II | Organization | OPERATIONAL/MANAGERIAL CONTROL; GENERAL PARTNERSHIP INTEREST; ADP OF THE SNF | since 08/31/2000 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/19/2000 |
| UNITED INVESTORS LP | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2000 |
| FLETCHER, TODD | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| PRESTON, AUBREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| SMITH, RICHARD | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/31/2025 |
| ZIEGLER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| PRESTON, FORREST | Individual | LIMITED PARTNERSHIP INTEREST; ADP OF THE SNF | since 08/18/1989 |
CMS files one row per role, so the 28 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $633K paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265294. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.