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Legendary Health Care Center

809 East Gordon St, Marshall, MO 65340 · For profit - Limited Liability company · 92 certified beds · (660) 886-2247 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0605) — cited May 2025Resident-funds citations (F0568, F0570)Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$93,208 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has citations for mishandling residents’ money or property (F0568, F0570)
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $93,208 in federal fines (most recent 2025-05-20)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
33 E Jackson St · (660) 886-8063 · Call to confirm hours
Pharmacy
42 E Arrow St · (660) 886-5535 · Call to confirm hours
Grocery
902 S Sandy Ln · (660) 831-0210 · Call to confirm hours
Park
1538 E Vest St · (660) 886-7128 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased37.7%18.1%15.4%worse
Long-stay residents who lose too much weight1.7%5.3%5.4%better
Long-stay residents with a catheter left in their bladder5.5%1.1%0.9%worse
Long-stay residents with a urinary tract infection0.0%2.3%2.0%better
Long-stay residents with depressive symptoms70.5%18.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.1%4.1%3.3%typical
Long-stay residents whose ability to walk worsened43.4%17.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication22.6%25.6%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%90.9%95.3%typical
Long-stay residents with pressure ulcers3.1%4.5%4.7%better
Long-stay residents with worsening bladder/bowel control14.7%17.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table30.3%23.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication10.3%2.2%1.4%worse
Long-stay hospitalizations per 1,000 resident days1.672.111.67typical
Long-stay outpatient ER visits per 1,000 resident days1.882.331.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

40.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 27 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

40.3%U.S. median 51.5%
Got home and stayed home
9.9%U.S. median 10.7%
Went back to hospital
0.20U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 22% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 32% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF40.3%CMS range 29.9–58.451.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.9%CMS range 6.0–14.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.881.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.33
RN hours/ resident / day
0.52
LPN hours/ resident / day
1.90
Aide hours/ resident / day
2.75
Total nurse hours/ resident / day
0.24
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 92 beds and averages 41.9 residents a day — about 46% occupied, or roughly 50 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.75 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.33 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.90 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.31 hrs/resident/day on weekends vs 2.92 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 0.37 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

18
deficiencies at the latest standard inspection (2025-05-20)
17
at the previous standard inspection (2023-08-11)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

42 citations, most serious first. The 12 most serious are shown; the remaining 30 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-03-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to thoroughly assess one resident (Resident #1) and notify the physician after the resident sustained an unwitnessed fall that resulted in increased pain, dizziness, vomiting, and a fractured hip, in a review of 10 sampled residents. After the fall, staff transferred the resident from the floor to the toilet, to a wheelchair, and then to his/her bed. During the transfer, staff said the resident yelled and screamed out in pain. The resident complained of his/her head hurting and feeling dizzy. Registered Nurse (RN) A and Licensed Practical Nurse (LPN) B did not perform neurological checks (assessing level of consciousness, visual fields, pupil constriction and dilation, upper and lower limb strength or limitation, speech and vital signs) with the resident after the unwitnessed fall. RN A and LPN B did not report the resident's pain or changes of condition to the physician and did not send the resident to the hospital. After the resident's fall, RN A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-05-20 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to conduct a complete assessment to identify a history of trauma, the presence of symptoms related to the trauma, and triggers that may cause re-traumatization and to develop an individualized care plan with interventions to mitigate and eliminate these triggers for two residents (Residents #30 and #14), in a review of 14 sampled residents. Resident #30 had a diagnosis of post traumatic stress disorder (PTSD, a mental health condition triggered by a terrifying event, either experiencing it or witnessing it; symptoms may include flashbacks, nightmares and severe anxiety, as well as uncontrollable thoughts about the event) related to sexual abuse as a child. The facility failed to identify the resident's triggers, which included feeling unsafe during mechanical lift transfers. The resident said the trauma he/she experienced as a child made him/her feel trapped and instilled fear in him/her and taught him/her to freeze during times of fear.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-07 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, facility administration failed to implement an effective system for ordering sufficient supplies necessary to meet residents' needs. The facility census was 37.The facility did not have a policy regarding sufficient supplies. 1. Review of Resident #3's Care Plan, dated 6/23/25 and revised on 9/25/25, showed the following:-He/She was able to perform his/her activities of daily living (ADLs) with staff's assistance;-He/She had frequent urinary incontinence; -He/She waited too long to get to the bathroom and voided down his/her legs and on the floor;-He/She wore size five-X incontinence briefs. Observation on 1/6/26 at 12:19 P.M., showed the following: -There were no gloves in the resident's room;-One incontinence brief two sizes too small for the resident was by the resident's bed;-The resident wore pants but did not wear an incontinence brief. During an interview on 1/6/26 at 12:19 P.M., the resident said the following: -There were no gloves in his/her room;-The facility's incontinence supplies had been low for two months;-The facility was out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-07 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow professional standards of care for one resident (Resident #2), in a review of six sampled residents, when staff failed to follow physician's orders related to administering Xarelto (blood thinner used to treat and prevent blood clots). The facility census was 37.Review of the undated and untitled facility policy for medication administration showed the following:-The facility shall ensure medications will be administered according to physician's orders;-The facility will consider factors indicating errors in medication administration, including, but not limited to, the following: -Medication administered not in accordance with the prescriber's orders. Examples include, but not limited to: -Incorrect dose, route of administration, dosage form, time of administration; -Medication omission; -Incorrect medication;-If a medication error occurs, the nurse assesses and examines the resident's condition and notifies the physician or health care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-05-20 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow proper hand hygiene techniques when preparing and serving food to residents, and failed to ensure food items in the freezers were stored in good condition without freezer burn. The facility census was 31. 1. Review of the facility policy, Preventing Foodborne Illness - Employee Hygiene and Sanitary Practices, last revised November 2022, showed the following: -Employees must wash their hands: Before coming in contact with any food surfaces, after handling soiled equipment or utensils, and after engaging in other activities that contaminate the hands.; -Gloves are considered single-use items and must be discarded after completing the task for which they are used; -The use of disposable gloves does not substitute for proper handwashing; -Food service employees are trained in the proper use of utensils such as tongs, gloves, deli paper and spatulas as tools to prevent foodborne illness. Observation on 5/13/25 at 11:45 A.M., in the kitchen, showed the following: -The Dietary Manager wore gloves as she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-05-20 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow current infection control standards for three residents (Residents #28, #20 and #19), in a review of 14 sampled residents, when staff failed to follow facility policy related to handwashing and glove usage when providing personal care to the residents. The facility failed to implement the facility policy to address Legionella (a bacterium that can cause a serious type of pneumonia called Legionnaires' Disease (a bacterial disease commonly associated with water-based aerosols) in persons at risk) control that included specific control parameters based on Center for Disease Control and Prevention (CDC) and American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE) standards, and failed to complete a facility water assessment to identify potential sources of Legionella growth. The facility did not implement a water management team, a water flow map, parameters for findings related to water monitoring, and did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-20 · tag F0568 — pattern
    Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain a system to assure eight discharged residents' (Residents #103, #107, #105, #101, #108, #106, #102, and #104) personal funds were not maintained in the facility's operating account when the facility did not reimburse the residents and/or their responsible parties after the residents were discharged from the facility. The facility census was 31. Review of the facility policy, [NAME], revised March 2021, showed upon resident discharge from facility, any credit balance remaining will be issued within 30 days of discharge. Review of the facility admission Agreement Exhibit B, Resident's Rights, revised 7/14/17, showed the following: -In general, the facility must deposit any residents' personal funds in excess of $100 in an interest bearing account that is separate from any of the facility's operating accounts; -For residents whose care was funded by Medicaid, the facility must deposit the resident's funds in excess of $50 in an interest bearing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-20 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure information on how to file a grievance/complaint was available to the residents, failed to ensure timely and consistent follow up with resident groups who filed a grievance/complaint, and failed to ensure a system was in place to allow for residents or their families to make an anonymous grievance/complaint. The facility census was 31. Review of the facility policy, Filing Grievances/Complaints, revised April 2017, showed the following: -Residents and their representatives have the right to file grievances, either orally or in writing, to the facility staff or to the agency designated to hear grievances (e.g., the State Ombudsman); -The administrator and staff will make prompt efforts to resolve grievances to the satisfaction of the resident and/ or representative; -All grievances, complaints or recommendations stemming from resident or family groups concerning issues of resident care in the facility will be considered. Actions on such issues will be responded to in writing, including a rationale for the response;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-20 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop a comprehensive, person-centered care plan for three residents (Resident #2, #14 and #30), in a review of 14 residents. The facility census was 31. Review of email correspondence on 05/29/25 at 9:19 A.M., the Director of Operations said they do not have a Care Plan policy, they follow the guidance in the Resident Assessment Instrument (RAI) Manual. Review of the RAI Manual, dated 10/01/24, showed the following: -As required at 42 CFR 483.21(b), the comprehensive care plan is an interdisciplinary communication tool; -It must include measurable objectives and time frames and must describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being; -The care plan must be reviewed and revised periodically, and the services provided or arranged must be consistent with each resident's written plan of care; -The Level II Preadmission Screening and Resident Review (PASRR)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-20 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure staff dated insulin (a medication used to treat diabetes) pens for three residents (Resident #15, #19 and #20) when opened to ensure the insulin was used within 28 days of opening. The facility census was 31. Review of the facility policy, Medication Labeling and Storage, revised February 2023, showed the following: -Multi-dose vials that have been opened or accessed (e.g., needle punctured) are dated and discarded within 28 days unless the manufacturer specifies a shorter or longer date for the open vial; -Multi-dose vials that are not opened or accessed are discarded according to the manufacturer's expiration date; - If medication containers have missing, incomplete, improper or incorrect labels, contact the dispensing pharmacy for instructions regarding returning or destroying these items. Review of Drugs.com, on [DATE], showed the following: -Use Admelog, or insulin lispro, (a rapid acting injectable insulin used to treat diabetes) within 28…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-20 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure equipment used to transfer residents and wheelchairs were maintained in good repair and in safe operating condition. The facility census was 31. Review of the facility policy, Safe Lifting and Moving of Residents, revised [DATE], showed the following: -Mechanical lifts shall be made readily available and accessible to staff 24 hours a day. Back-up battery packs on remote charges shall be provided as needed so that lifts can be used 24 hours a day while batteries are being recharged; -Maintenance staff shall perform routine checks and maintenance of equipment used for lifting to ensure that it remains in good working order; -All equipment design and use will meet or exceed guidelines and regulations concerning resident safety. Review of the facility policy, Maintenance Services, revised [DATE], showed the following: -The maintenance department is responsible for maintain the buildings, grounds, and equipment in a safe and operable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-20 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure staff training needs as identified in the facility assessment and the annual in-servicing calendar were met, and 12 hours of training were completed per year to include dementia management and resident abuse prevention training per year for five certified nurse assistants (CNA)'s (CNA C, CNA R, CNA G, CNA Q and CNA H), in a sample of five CNA's who have been employed over a year. The facility census was 31. Review of the Facility Assessment, dated 05/12/25, showed the following -Staff competencies and annual training requirements per regulatory authority and/or facility policy included: -Abuse, neglect, exploitation and misappropriation; -Job responsibilities and lines of authority; -Advance directives; -Emergency preparedness; -Behavioral health facility policies and procedures; -Communication; -Change in condition; -Compliance and ethics; -Cardio pulmonary resuscitation (CPR); -Dementia care management; -Equipment and assistive device training; -Infection control; -Promoting resident's independence; -Quality…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
Show the remaining 30 citations
  • Potential for harm · D2025-05-20 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure staff provided one resident (Resident #9's), in a review of 14 sampled residents, with an appropriately sized wheelchair that did not impede his/her ability to self-propel in his/her wheelchair. The facility census was 31. Review of the facility's policy, Accommodation of Needs, dated March 2021, showed the following: -The resident's individual needs and preferences are accommodated to the extent possible, except when the health and safety of the individual or other residents would be endangered; -Needs are evaluated upon admission and reviewed on an ongoing basis; -Provides a variety of types (for example, chairs with or without arms), sizes (height and depth), and firmness of furniture in rooms and common areas so that residents with varying degrees of strength and mobility can independently arise to a standing position. 1. Review of Resident #9's Care Plan, dated 04/16/25, showed the resident was independent in using a wheelchair. Review of resident's admission Minimum Data Set (MDS), a federally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-20 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure gradual dose reductions (GDR's) were attempted, or document clinical contraindications for all psychotropic medications for one resident, (Resident #4 ), in a review of five residents sampled for unnecessary medications. The facility census was 31. Review of the facility policy, Tapering Medications and Gradual Drug Dose Reduction, revised June 2022, showed the following: -After medications are ordered for a resident, the staff and practitioner shall seek an appropriate dose and duration for each medication that also minimizes the risk of adverse consequences; -All medications shall be considered for possible tapering. Tapering that is applicable to psychotropic medications are referred to as gradual dose reductions; -Residents who use psychotropic medications shall receive gradual dose reductions and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs; -Periodically, the staff and practitioner…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-20 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to meet professional standards of quality for one resident (Resident #9), in a review of 14 sampled residents, when staff failed to follow physician's orders. The facility census was 31. 1. Review of Resident #9's undated Face Sheet showed the following: -The resident admitted to the facility on [DATE]; -The resident had private insurance and Medicaid was pending. Review of the resident's admission Minimum Data Set (MDS), a federally mandated assessment to be completed by the facility, dated 04/17/25, showed the following: -admission diagnosis of fracture and other multiple traumas; -Orthopedic surgery to repair fractures of the pelvis, hip, leg, knee or ankle; -Cognition was intact; -Independent with transfers; -Upper and lower extremity impairment on one side; -Independent with a wheelchair. Review of the resident's nursing progress notes, dated 4/22/25 at 8:11 P.M., showed the resident returned from an orthopedic appointment. The resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-20 · tag F0728 — failed to protect against nurse-aide misconduct — isolated
    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure one nurse aide (NA B), completed a nurse aide training program within four months of employment with the facility. The facility census was 31. 1. During an interview on 05/13/25 at 4:34 P.M., the Director of Nursing (DON) said the facility did not have a policy on nurse aide training. She expected staff to follow regulatory guidance. 2. Review of the facility staff title listing, dated 05/12/25, showed the facility hired NA B on 09/20/24. 3. Review of NA B's employee file showed a hire date of 09/20/24 as a nurse aide. His/Her employee file did not include documentation he/she had completed his/her certification for a nurse assistant. 4. Review of NA B's nurse aide registry check showed no documentation to show NA B had a Certified Nurse Assistant (CNA) certification. Review of the facility May 2025 schedule, dated 05/12/25-05/20/25 (duration of survey), showed NA B scheduled to work as a nurse assistant on 05/12/25 day shift, 05/13/25 day shift, 05/15/25 day shift, 05/17/25 night shift, 05/18/25 night shift and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-20 · tag F0729 — isolated
    Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one staff, Nurse Assistant (NA) J, in a review of five NA employee files, had completed a new training and competency evaluation program or a new competency evaluation program on hire. NA J, a former Certified Nurse Assistant (CNA), who did not continue working as a CNA for 24 consecutive months, had let his/her CNA certification expire. NA J had not completed the required retraining and had not been accepted to challenge the CNA exam or have any other approval to work as a CNA. The facility census was 31. 1. During an interview on [DATE] at 4:34 P.M., the Director of Nursing (DON) said the facility did not have a policy on nurse aide training. She expected staff to follow regulatory guidance. 2. Review of NA J's nurse aide registry check showed his/her CNA certification expired [DATE]. 3. Review of NA J's employee file showed the following: -Date of hire [DATE]; -No documentation to show he/she was in a training and competency evaluation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Refer to Event ID 0T6H13 Based on interview and record review the facility failed to ensure safe transfer techniques and prevent falls for two residents (Resident #1 and #3) in a review of six residents when staff failed to prevent Resident #1, who the facility identified as a fall risk and who was dependent on staff for all transfers and care needs, from rolling out of bed while staff provided care and failed to prevent the resident from falling to the floor when the mechanical lift (a device used to lift a resident from one surface to another with the use a sling) tipped over during a transfer. Staff also failed to use a gait belt (canvas belt placed around the resident's waist to assist with ambulation, transfer, and positioning in a chair) and provide adequate staff assistance during a transfer for Resident #3 with a known increased fall risk following a total hip replacement surgery. The facility census was 37. Review of the facility policy, Transferring a Resident, dated February 2018, showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-12 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Refer to Event ID 0T6H12. Based on observation, interview, and record review, the facility failed to follow a physician ordered diet when staff provided the resident with orange juice and failed to provide nectar thickened liquids for one resident (Resident #33) in a review of seven sampled residents. The facility census was 36. Review of the facility policy, Therapeutic Diets, revised October 2017, showed a therapeutic diet is considered a diet ordered by a physician, practitioner or dietitian as part of treatment for a disease or clinical condition, to modify specific nutrients in the diet, or to alter the texture of a diet, for example, altered consistency diet. 1. Review of Resident #33's undated face sheet showed the resident's diagnoses included dementia, end stage renal disease, oropharyngeal dysphagia (swallowing problems occurring in the mouth and/or the throat) and chronic kidney disease. Review of the resident's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument, completed by facility staff, dated 9/3/23, showed the following: -Moderately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-11 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety. Staff failed to store food products to maintain quality and free from potential contaminants. Staff failed to maintain appropriate holding temperatures of cold food items. Staff failed to store and handle utensils and kitchenware in a sanitary manner. Staff failed to ensure proper hand hygiene and sanitization practices were employed. Staff failed to ensure food storage and preparation equipment and surfaces were clean and maintained. Staff failed to ensure the facility's ice machine drain contained an air gap. The facility census was 37. 1. Review of the facility policy, Guidelines for Staff Preparing Food Fundamentals to Prevent Food Borne Illness, dated 2011, showed food should be protected during storage, preparation, and service. Review of the facility policy, Food Storage (Dry/Refrigerated/Frozen), dated 2011, showed the following: -Food shall be stored on shelves in a clean, dry area, free from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-11 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure staff changed gloves and washed hands as indicated during the provision of care for one resident (Resident #12), in a review of 14 sampled residents, and failed to ensure proper infection control was utilized for respiratory care supplies for one resident (Resident #16). The facility also failed to develop and implement policies and procedures for the inspection, testing, and maintenance of the facility water systems to inhibit the growth of waterborne pathogens and reduce the risk of an outbreak of Legionnaire's Disease (LD). The facility census was 37. Review of the facility's Handwashing/Hand Hygiene policy, dated August 2019, showed the following: -All personnel shall be trained and regularly in-serviced on the importance of hand hygiene in preventing the transmission of healthcare-associated infections; -Wash hands with soap (antimicrobial or non-antimicrobial) and water for the following situations: a.When hands are visibly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-11 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to create an environment respectful of the rights of each resident to make choices about significant aspects of their lives for two additional residents (Resident #17 and #19) who both had diagnosis of dementia, were cognitively impaired, and dependent on staff for assistance with activities of daily living. Staff woke and dressed the residents early in the morning without consideration of the resident's preferences for waking. Four additional residents (Resident #5, #6, #10 and #30) voiced concerns of staff awakening them between 4:00 A.M. and 6:00 A.M. when getting other residents up or getting them up when it was convenient for staff. The facility census was 37. Review of the facility's Resident Rights policy, dated December 2016, showed Federal and State laws guarantee certain basic rights to all residents of this facility, including self-determination. 1. Review of Resident #19's quarterly Minimum Data Set (MDS), a federally mandated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-11 · tag F0576 — pattern
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure residents received mail on regular mail delivery days as identified by the United States Postal Service, including Saturdays. The facility census was 37. Review of the facility's Mail and Electronic Communication policy, dated May 2017, showed mail and packages will be delivered to the resident within 24 hours of delivery on premises or to the facility's post office box (including Saturday deliveries). 1. During a group interview on 8/9/23 at 10:05 A.M., Resident #30 and Resident #2 said residents do not receive mail on Saturdays. During an interview on 8/11/23 at 9:45 A.M., Transportation/Activities O said the following: -During the week, Activities Staff P brings mail into the facility from the mailbox; -He/She distributed the residents' mail around the building to residents' rooms; -He/She did not deliver mail on Saturdays. During an interview on 8/11/23 at 11:06 A.M., Activities Staff P said the following: -He/She did not not pass mail to residents on Saturdays; -Any mail that was delivered to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-11 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide a clean and comfortable environment for residents when the facility failed to ensure resident's rooms and living spaces were clean and in good repair. The facility census was 37. Review of the facility's Maintenance Service policy, dated December 2009, showed the following: -The maintenance department is responsible for maintaining the buildings, grounds, and equipment in a safe and operable manner at all times; -Functions of maintenance personnel include, but are not limited to: -Maintaining the building in compliance with current federal, state, and local laws, regulations, and guidelines; -Maintaining the building in good repair and free from hazards; -Providing routinely scheduled maintenance to all areas. 1. Observations on 8/8/23 between 10:23 A.M. and 4:15 P.M. showed the following: -A ceiling tile, located by the smoke barrier doors between the front nurses station and the 300 hallway, was water damaged, bowed, and was stained brown with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-11 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide a Registered Nurse (RN) eight consecutive hours a day, seven days a week. The facility census was 37. Review of the facility policy, Director of Nursing Services, dated August 2006, showed an RN is on staff eight hours each day between the hours of 6:00 A.M. to 8:00 P.M. 1. Review of the January 2023 Nurse Schedule, dated 01/01/23 through 01/31/23, showed no RN coverage on 01/20/23. Review of the February 2023 Nurse Schedule, dated 02/01/23 through 02/28/23, showed no RN coverage on 02/05/23, 02/12/23, 02/25/23 and 02/26/23. Review of the March 2023 Nurse Schedule, dated 03/01/23 through 03/31/23, showed no RN coverage on 03/02/23, 03/07/23, 03/08/23 and 03/09/23. Review of the May 2023 Nurse Schedule, dated 05/01/23 through 05/31/23, showed no RN coverage on 05/13/23, 05/14/23 and 05/27/23. Review of the June 2023 Nurse Schedule, dated 06/01/23 through 06/30/23, showed no RN coverage on 06/03/23, 06/04/23, 06/17/23, 06/18/23 and 06/24/23. Review of the July 2023 Nurse Schedule, dated 07/01/23 through 07/31/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-11 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure as needed (PRN) psychotropic medications were limited to 14 days for two residents (Resident #34 and Resident #3), in a review of 14 sampled residents. The facility also failed to ensure one resident's (Resident #18) physician provided a rationale when he disagreed with the pharmacist's recommendation for a gradual dose reduction (GDR). The facility census was 37. Review of the facility's Antipsychotic Medication Use, dated December 2016, showed the following: -Residents will not receive PRN (as needed) doses of psychotropic medications unless that medication is necessary to treat a specific condition that is documented in the clinical record; -The need to continue PRN orders for psychotropic medications beyond 14 days requires that the practitioner document the rationale for the extended order. The duration of the PRN order will be indicated in the order; -PRN orders for antipsychotic medications will not be renewed beyond 14 days unless the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-11 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to remove and destroy outdated resident medications and failed to remove and destroy expired stock medications (over-the-counter medications used for more than one resident) from medication carts and medication rooms. The facility failed to destroy or return one discharged resident's medications and facility failed to document an open date on medication that the manufacturer suggested be destroyed 30 days after opening. The facility census was 37. Review of the facility policy, Labeling of Medication Containers, dated 4/2019, showed all medication will be destroyed according to the expiration date. Review of a Tubersol (injectable medication used in the diagnoses of tuberculosis (infectious bacterial disease that mainly affects the lungs)) package insert showed it said a vial of Tubersol which has been entered (punctured) and in use for 30 days should be discarded. 1. Observation on 08/10/23 at 7:38 A.M., of the stock medications in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-11 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure staff served meals to meet the nutritional needs of the residents when staff failed to prepare and serve food according to the facility's diet spreadsheet menu. The facility census was 37. Review of the facility policy, Therapeutic Diets, dated 2001, showed the following: -Therapeutic diets are prescribed by the attending physician to support the resident's treatment and plan of care and in accordance with his or her goals and preferences, the attending physician may delegate this task to a registered or licensed dietitian as permitted by state law; -Diet order should match the terminology used by the food and nutrition services department; -A therapeutic diet is considered a diet ordered by a physician, practitioner or dietitian as part of treatment for a disease or clinical condition, to modify specific nutrients in the diet, or to alter the texture of a diet. Review of the facility policy, Menu Planning (Serving Requirements), dated 2011, showed the following: -Diet spreadsheets will be planned…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-11 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide food items at a safe and appetizing temperature. The facility census was 37. Review of the facility policy, Guidelines for Staff Preparing Food Fundamentals to Prevent Food Borne Illness, dated 2011, showed the following: -Cold, under 41 degrees Fahrenheit (F), stops bacteria from growing; -Heat, over 135 degrees F, halts most bacteria; -Cold foods should be kept chilled, hot foods should be kept hot. Review showed the facility did not have a policy related to food holding temperatures or temperatures to be achieved at time of service to residents. Review of email correspondence, dated 08/10/23, from the facility's Registered Dietitian, showed point of service temperature for hot food was 120 degrees F and the holding temperature for cold food was 41 degrees F. 1. During a group interview on 8/9/23 at 10:05 A.M., eight of eight residents in attendance said the food was cold. They just leave the food on the table and don't eat it. During an interview on 08/09/23 at 12:33, Resident #3 said he/she liked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-11 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to treat one resident (Resident #139) in a review of 14 sampled residents, with dignity and respect. Staff failed to assist the resident to use either a commode or toilet and directed the resident to urinate in his/her brief. facility census was 37. Review of the facility's Dignity policy, dated February 2021, showed the following: -Residents are treated with dignity and respect at all times; -When assisting with care, residents are supported in exercising their rights, including allowing the resident to choose when to conduct activities of daily living; -Staff are expected to promote dignity and assist residents by promptly responding to a resident's request for toileting assistance. 1. Review of Resident #139's baseline care plan, dated 08/1/23, showed the following: -Can communicate easily with staff; -Toilet use: two or more person physical assist; -Always incontinent of bladder and bowel. Review of the resident's undated care plan showed the following: -The resident requires pretty much total care with two…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-11 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a notice of transfer to the resident and/or resident representative when one resident (Residents #18), in a review of 14 sampled residents, and one additional resident (Resident #13), were transferred to the hospital. The facility census was 37. During an interview on 08/11/23 at 2:45 P.M., the Director of Nursing (DON) said she was unable to find a Discharge/Transfer Policy. Review of the Bed Hold/Agreement Policy, revised December 2006, showed it did not address discharge transfer information. 1. Review of Resident #18's face sheet showed his/her family member was his/her responsible party. Review of the resident's progress notes, dated 03/26/23 at 7:42 A.M., showed the resident continues with inappropriate sexual behaviors. Review of the resident's progress notes dated 03/26/23 at 12:17 P.M., showed the following: -Resident sent to psychiatric facility for psychiatric issues; -Resident being transported by staff in facility vehicle;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure one resident (Resident #139), in a review of 14 sampled residents, received care based on professional standards of practice. The resident had a diagnosis of congestive heart failure (CHF) (a condition in which the heart doesn't pump blood as well as it should) and received diuretic medication (medications that help reduce fluid buildup in the body). Staff catheterized (the placement of a tube in the bladder to drain urine) the resident for a urine specimen and received a residual amount of 1000 milliliters (ml) (in adults, 100 ml of residual urine is considered to be an abnormal level) . Facility staff emailed the physician's nurse but, did not attempt to contact the physician again regarding the large residual amount. The resident repeatedly complained of needing to urinate. Facility staff also failed to report to the physician when the resident experienced a 14 pound weight loss in seven days. The facility census was 37. Review of the facility policy, Nutrition (Impaired)/Unplanned Weight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure staff safelytransferredd one resident (Resident #8), in a review of 14 sampled residents, who was unable to fully bear weight. The facility failed to ensure chemicals, stored in the dementia unit, were secured in a locked storage area. The facility census was 37. Review of the facility policy SafeLiftingg and Movement of Residents revised July 2017 showed the following: -In order to protect the safety and well-being of staff and residents, and to promote quality care, this facility uses appropriate techniques and devices to lift and move residents; -Manual lifting of residents shall be eliminated when feasible; -Nursing staff, in conjunction with the rehabilitation staff, shall assess individual residents' needs for transfer assistance on an ongoing basis. Staff will document resident transferring and lifting needs in the care plan. 1. Review of Resident #8's undated care plan showed the following: -The resident is dependent on staff for his/her cares; -He/She can help some, using his/her right arm;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-11 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to adequately address one resident's (Resident #139's), in a review of 14 sampled residents, expressions and complaints of pain during cares. Staff failed to notify the resident's physician when the resident's pain was unrelieved by as needed (PRN) pain medication. The facility census was 37. Review of the facility policy, Pain Assessment and Management, dated 3/2020 showed the following: -The purposes of this procedure are to help the staff identify pain in the resident, and to develop interventions that are consistent with the resident's goals and needs and that address the underlying causes of pain; -The pain management program is based on a facility-wide commitment to appropriate assessment and treatment of pain, based on professional standards of practice, the comprehensive care plan, and the resident's choices related to pain management; -Pain management is defined as the process of alleviating the resident's pain based on his or her clinical condition and established treatment goals; -Acute pain (or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-11 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow a physician ordered diet when staff provided the resident with orange juice and failed to provide nectar thickened liquids for one resident (Resident #33) in a review of seven sampled residents. The facility census was 36. Review of the facility policy, Therapeutic Diets, revised October 2017, showed a therapeutic diet is considered a diet ordered by a physician, practitioner or dietitian as part of treatment for a disease or clinical condition, to modify specific nutrients in the diet, or to alter the texture of a diet, for example, altered consistency diet. 1. Review of Resident #33's undated face sheet showed the resident's diagnoses included dementia, end stage renal disease, oropharyngeal dysphagia (swallowing problems occurring in the mouth and/or the throat) and chronic kidney disease. Review of the resident's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument, completed by facility staff, dated 9/3/23, showed the following: -Moderately impaired cognition; -Required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-12-03 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure services provided met professional standards of quality by not obtaining a apical pulse prior to Digoxin (used to improve the strength and efficiency of the heart or to control the rate and rhythm of the heartbeat) administration and failed to obtain a physician ordered blood test for one resident (Resident #21) in a review of 13 sampled residents. The facility census was 26. 1. Review of facility policy Administering Medications, updated December 2012, showed the following information must be checked/verified for each resident prior to administering medications: a. Allergies to medications; and b. Vital signs, if necessary. 2. Review of facility policy Anticoagulation- Clinical Protocol, updated November 2018, showed the following: -The physician will order appropriate lab testing to monitor anticoagulant therapy and potential complications; -Nurse shall assess and document/report the following: Recent labs, including therapeutic dose monitoring. 3. Review of online drug resource, www.drugs.com,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-12-03 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain a comprehensive infection control program designed to help prevent the development and transmission of water-borne pathogens (a bacterium, virus, or other microorganism that can cause disease), by failing to implement their policy or to complete a risk assessment to determine susceptible locations for the growth of such organisms. The facility census was 26. 1. Review of the facility's Legionella Water Management Program Policy, dated 2017, showed the following: -The purpose of the water management program was to identify areas in the water system where Legionella bacteria can grow and spread, and to reduce the risk of Legionnaire's disease; -The water management program used by the facility should be based on the Centers for Disease Control and Prevention and The American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) recommendations for developing a Legionella water management program; -The water management program includes and interdisciplinary water management team, a detailed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-05-20 · tag F0572 — widespread
    Give residents a notice of rights, rules, services and charges.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure residents were aware of posted resident rights, and failed to ensure resident rights were reviewed with residents during their stay. The facility census was 31. Review of the facility policy, Resident Rights, revised December 2016, showed the following: -Federal and state laws guarantee certain basic rights to all residents of this facility; -These rights include the residents right to: -Exercise his/her rights as a resident of the facility and as a resident or citizen of the United States; -Be supported by the facility in exercising his/her rights; -Exercise his/her rights without interference, coercion, discrimination or reprisal from the facility; -Be informed about his/her rights and responsibilities; -Communicate with outside agencies (e.g., local, state, or federal officials, state and federal surveyors, state long-term care ombudsman, protection or advocacy organizations, etc.) regarding any matter; -Copies of our resident rights are posted throughout the facility. Review of the facility policy,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-05-20 · tag F0575 — widespread
    Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the contact information for the State Long-Term Care Ombudsman Program and the State Survey Agency were posted in a location that was accessible to all residents and could be read by residents in the facility without assistance. The facility census was 31. Review of the facility policy, Resident Rights, revised December 2016, showed the following: -Federal and state laws guarantee certain basic rights to all residents of this facility; -These rights include the resident's right to: -Communication with and access to people and services, both inside and outside the facility; -Communicate with outside agencies (local, state, or federal officials, state and federal surveyors, state long-term care ombudsman, protection or advocacy organizations, etc.) regarding any matter. 1. During group interview on 5/13/25 at 1:20 P.M., 11 residents in attendance said they knew who their ombudsman was, but did not know where the contact information was posted. The residents said they did not know how to contact the State…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-05-20 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to post the results of the most recent survey and complaint investigations in a place readily accessible to all residents. The facility census was 31. Review of the undated facility policy, Resident Rights, showed the resident has the right to examine survey results. Review of the Examination of Survey Results, dated April 2007, showed the following: -A copy of the most recent standard survey, including any subsequent extended surveys, follow up revisits, reports, etc., along with state approved plans of correction of noted deficiencies, is maintained in a three-ring binder located in an area frequented by most residents, such as the main lobby or resident activity room; -Copies of previous survey reports and state approved plans of correction are available upon request to the public, residents or their legal representatives, designated ombudsman representative and staff members. 1. During the resident council meeting on 05/13/25 at 1:20 P.M., three of the 16 residents in attendance said they were not aware they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-05-20 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a Centers for Medicare and Medicaid Services (CMS) Notice of Medicare Non-Coverage (NOMNC) (CMS-10123) and a complete Skilled Nursing Facility Advance Beneficiary Notice (SNFABN) (CMS-10055) to two residents (Residents #13 and #20), in a review of three sampled residents, or the resident's representatives, when the facility initiated discharge from Medicare Part A Services when benefit days were not exhausted. The facility census was 31. During an interview on 05/28/25 at 1:39 P.M., the Business Office Manager (BOM) said the facility did not have a policy for SNFABN CMS-10055 and the NOMNC CMS-10123 forms. Staff just followed the regulation. 1. Review of Resident #13's discharge Minimum Data Set (MDS), a federally mandated assessment completed by staff, dated 10/24/24, showed the resident discharged to the hospital on [DATE]. Review of the resident's entry MDS, dated [DATE], showed the resident readmitted to the facility. Review of the undated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-08-11 · tag F0570 — widespread
    Assure the security of all personal funds of residents deposited with the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain a surety bond sufficient (an amount equal to at least one and one half times the average monthly balance of the residents' personal funds) to ensure protection of all personal funds the facility held for13 residents in the resident funds account. The facility census was 37. Review of the facility policy, Surety Bond, revised March 2021, showed the following: -The facility has a current surety bond to assure the security of all residents' personal funds deposited with the facility; -A surety bond is an agreement between the facility, the insurance company, and the resident or the State acting on behalf of the resident, wherein the facility and the insurance company agree to compensate the resident for any loss of residents' funds that the facility holds, accounts for, safeguards, and manages; -The purpose of the surety bond is to guarantee that the facility will pay the resident for losses occurring from any failure by the facility to hold, account for, safeguard, and manage the residents' funds (i.e., losses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$93,208 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $55,443 — penalty dated 2025-05-20
  • $37,765 — penalty dated 2025-03-04
  • Medicare payment denial — starting 2025-06-26 for 8 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to RELIANT CARE MANAGEMENT — 34 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.2-0.2 vs chain
Health inspection 1 of 51.6-0.6 vs chain
Staffing 1 of 51.0≈ chain avg
Quality measures 1 of 52.4-1.4 vs chain
The other 33 homes this chain runs (chain average 1.2★, per CMS)
1 of 5Bernard Care CenterSaint Louis, MO 1 of 5Bridgewood Health Care CenterKansas City, MO 1 of 5Brookfield Health Care CenterBrookfield, MO 1 of 5Brunswick Health Care CenterBrunswick, MO 1 of 5Carrie Elligson Gietner Health Care CenterSaint Louis, MO 1 of 5Cassville Health Care CenterCassville, MO 1 of 5Chariton Park Health Care CenterSalisbury, MO 1 of 5Crestwood Health Care CenterFlorissant, MO 1 of 5Eastview Manor Care CenterTrenton, MO 1 of 5Edgewood Manor Health Care CenterRaytown, MO 1 of 5Fair View Health Care CenterSedalia, MO 1 of 5Four Seasons Living CenterSedalia, MO 1 of 5Grand Manor Health Care CenterSaint Louis, MO 1 of 5Gregory Ridge Health Care CenterKansas City, MO 1 of 5Heritage Care CenterSaint Louis, MO 1 of 5Hidden Lake Health Care CenterSaint Louis, MO 1 of 5Holton Health Care CenterHolton, KS 1 of 5Milan Health Care CenterMilan, MO 1 of 5Nathan Richard Health Care CenterNevada, MO 1 of 5Nick's Health Care CenterPlattsburg, MO 1 of 5North Village ParkMoberly, MO 1 of 5Odessa Health Care CenterOdessa, MO 1 of 5Parkway Health Care CenterKansas City, MO 1 of 5Rest Haven Health Care CenterSedalia, MO 1 of 5Sarcoxie Health Care CenterSarcoxie, MO 1 of 5South County Health Care CenterArnold, MO 1 of 5Wellsville Health Care CenterWellsville, MO 1 of 5Westview Nursing HomeCenter, MO 2 of 5St Elizabeth Care CenterSaint Elizabeth, MO 2 of 5Stonecrest HealthcareViburnum, MO 3 of 5Greenville Health Care CenterGreenville, MO 3 of 5Portageville Health Care CenterPortageville, MONot rated (Special Focus)Hillside Health Care CenterSaint Louis, MO

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
RELIANT CARE GROUP LLCOrganizationDIRECT OWNERSHIP INTERESTsince 08/15/2025
RCG INCOrganizationINDIRECT OWNERSHIP INTERESTsince 08/15/2025
RICHARD J. DESTEFANE REVOCABLE LIVING TRUSTOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 08/15/2025
DESTEFANE, RICHARDIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/15/2025
RELIANT CARE MANAGEMENT COMPANY LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/15/2025
ARSHAD, ABDULLAHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/15/2025
WASHBURN, TROYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/15/2025
LEGENDARY RE ASSOCIATES, L.L.C.OrganizationADP OF THE SNFsince 08/15/2025
TLG II LLPOrganizationADP OF THE SNFsince 08/15/2025

CMS files one row per role, so the 15 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$2.6M
Net patient revenuemost recent cost report
-18.1%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 85%Medicare 6%Other / private 9%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$236per resident / day
operating cost
$7,181per month
≈ monthly operating cost
$200per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265508. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-20, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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