Life Care Center Of Waynesville
700 Birch Lane, Waynesville, MO 65583 · For profit - Corporation · 120 certified beds · (573) 774-6456 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0570)
- it has 1 actual-harm citation
- a high number of inspection citations overall (32) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $22,081 in federal fines (most recent 2025-03-17)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (59%) runs well above the national median (45%)
- about 17% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 4.8% | 18.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 1.7% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.3% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 9.0% | 18.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.7% | 4.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 2.3% | 17.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 16.7% | 25.6% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 87.5% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 8.1% | 4.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 19.4% | 17.8% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 10.4% | 23.5% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.6% | 2.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 26.5% | 63.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 26.8% | 26.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 14.7% | 13.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.40 | 2.11 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.09 | 2.33 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
45.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 99 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 92.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 41 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 50% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 45.9%CMS range 37.8–53.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.1%CMS range 7.7–15.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 92.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 82.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 87.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 3.1% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 19.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.9%CMS range 4.9–13.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.03 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 77.4 residents a day — about 65% occupied, or roughly 43 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.49 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.40 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.00 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.21 hrs/resident/day on weekends vs 3.60 on weekdays — 11% thinner on weekends. RN hours go from 0.43 to 0.32 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 59% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
32 citations, most serious first. The 11 most serious are shown; the remaining 21 are one tap away and print in full.
- Actual harm · G2025-03-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to identify and prevent the development of a new pressure injury for one resident (Resident #8) when they failed to follow the care plan, complete assessments as directed by facility policy, and notify the physician to obtain orders for treatment. Facility staff failed to implement interventions and assess and monitor a pressure injury for one resident (Resident #2) of 20 sampled residents. The facility census was 82. 1. Review of the facility's policy titled Skin Integrity & Pressure Ulcer/Injury Prevention and Management, dated 08/25/21, showed a resident should receive care, consistent with professional standards of practice, to prevent pressure ulcers and does not develop pressure ulcers unless the individual's clinical condition demonstrates that they are unavoidable. A resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-24 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility staff failed to maintain professional standards of care, when staff failed to document wound care and treatments as directed by the physician for two residents (Resident #1 and #2) out of three sampled residents. Staff failed to ensure one Resident's (#3) urine sample was collected and sent to the laboratory, in a timely manner as directed by the resident's physician and delayed medication administration instead of utilizing the emergency kit. The facility census was 76.1. Review of the facility's Physician Orders policy, revised 02/27/25, showed the facility is obligated to follow and carry out the orders of the prescriber in accordance with all applicable state and federal guidelines. Physician orders may include medications and treatments. Review of the facility's Treatment Orders policy, revised 06/12/25, showed treatment orders are written per physician orders. A resident with pressure ulcers receives necessary treatment and services consistent with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-24 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to ensure residents remained free of significant medication errors when staff administered Resident #6's medication ezetimibe (treats high cholesterol), simvastatin (manage high cholesterol and reduce the risk of heart attacks and strokes), Vistaril (treats anxiety), or trazodone (treats major depression) to Resident #5. The facility census was 76.1.Review of the facility Administration of Medications, reviewed 09/09/25, showed the facility will ensure medications are administered safely and appropriately per physician order to address residents' diagnoses and signs and symptoms. Medication administration is the responsibility of those individuals who through certification and licensure are authorized in their state to administer medication in a skilled nursing facility. Staff who are responsible for medication administration will adhere to the 10 rights of medications administration - Right Resident: use two identifiers. Ask the resident his/her full name and compare it to the name on the medication or treatment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-03-17 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility staff failed to thaw frozen meat in a manner to prevent the growth of food-borne pathogens. Facility staff also failed to allow sanitized dishes to air dry prior to stacking in storage to prevent the growth of food-borne pathogens. These failures have the potential to affect all residents. The facility census was 82. 1. Review of the facility's Safe Food Handling policy, revised 04/26/23, showed Frozen food is thawed under refrigeration or in the cooking process. Thawing some foods at room temperature may not be acceptable because it may be within the danger zone for rapid bacterial proliferation. Recommended methods to safely thaw frozen foods include: a. Thawing in the refrigerator, in a drip-proof container, and in a manner that prevents cross-contamination. b. Thawing the item in the microwave oven, then cooking and serving it immediately afterward; or c. Thawing as part of a continuous cooking process. Observations on 03/10/25 from 10:45 A.M. to 12:42 P.M., showed three five pound packages of ground beef submerged…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-17 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide a comfortable and homelike environment for residents when staff failed to maintain walls, floors, doors, and door frames. The facility staff failed to maintain the armrest on a wheelchair for one resident (Resident #35) out of 20 sampled residents. The facility census was 82. 1. Review of facility's policy titled Housekeeping - General Policy, dated 06/12/2024, directed staff as follows: -It is the responsibility of the Executive Director through the Environmental Services Director to assure Housekeeping Policies are implemented and followed; -Equipment must be ready for use at all times of the day and night to serve the residents' needs; -Care should be exercised in the handling and in the use of all equipment to prevent damage or breakage; -The policy did not address how to report maintenance concerns. Review of the facility's policy titled Preventative Maintenance - Wheelchair:, dated 01/29/2025, directed staff as follows:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-17 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to review and revise the care plan for Activities of Daily Living (ADLs) needs for four residents (Residents #41, #51, #54, and #60 ) and failed to review and revise the care plan with changes in the resident needs for three residents oxygen use (Resident #26, #44, and #58) out of 20 sampled residents. The facility census was 82. 1. Review of the facility policy titled Comprehensive Care Plans and Revisions, dated 09/11/24, showed staff were directed as follows: -The facility will ensure the timeliness of each resident's person-centered, comprehensive care plan, and to ensure that the comprehensive care plan is reviewed and revised by an interdisciplinary team; -A comprehensive care plan must be developed within seven days after completion of the comprehensive assessment; -Reviewed and revised by the interdisciplinary team (IDT) after each assessment, including both the comprehensive and quarterly review assessments; -The facility should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-17 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to obtain physician's orders for oxygen use for two residents (Resident #44 and #58), failed to follow physician's orders for oxygen use for one resident (Resident #26), and failed to obtain a physician's order for one resident's wound treatment (Resident #58) out of 20 sampled residents. The facility census was 82. 1. Review of the facility's policy titled Oxygen Administration, dated 10/11/24, showed staff are directed to obtain oxygen orders that are written for the specific flow rate required by the resident. Review of the facility's policy titled Physician Orders, dated 02/27/25, showed staff are directed to: -Have a physician, physician assistant or nurse practitioner provide orders for the resident's immediate care and ongoing care needs; -Follow and carry out the orders of the provider in accordance with all applicable state and federal guidelines; -Physician orders include medications, treatments and special medical procedures…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to ensure the residents' environment remained free of accident hazards, to the extent possible, when the facility staff failed to store medications and toxic chemicals in a manner not accessible to residents. The facility census was 82. 1. Review of the facility's policy titled, Storage of Chemicals, dated 09/19/23, showed the policy directed staff to store chemicals in accordance with manufacturer guidelines while maintaining supervision while in use and out of the reach of residents when not actively in use. Observations on 03/10/25 at 1:00 P.M. and on 03/11/25 at 12:00 P.M., showed the door to the director of nursing's (DON) office open and the room unattended by staff. Observation showed a 19 ounce (oz.) aerosol can of quaternary ammonium (QUAT) based disinfectant spray and a 32 oz. spray bottle of glass and multi-surface cleaner stored unsecured in the room. Review of the product labels showed hazard warnings which included the products were hazardous to humans and could cause eye and skin irritation.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-17 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to completed a pre-dialysis (procedure to remove waste products from the blood when the kidneys stop functioning properly), post-dialysis assessment and to have a system in place for ongoing communication with the dialysis clinic for one resident (Resident #35). Staff failed to complete a post-dialysis assessment for one resident (Resident #59) out of two sampled residents. Facility census was 82. 1. Review of the facility's policy titled Hemodialysis Offsite Policy, dated 09/06/24, directs staff to: -Perform ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility; -Ongoing communication and collaboration with the dialysis facility regarding dialysis care and services; -The facility should provide immediate monitoring and documentation of the status of the resident's access site(s) upon return from the dialysis treatment; -The facility should weight…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-17 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to communicate pharmacy recommendations to the physician for five residents (Resident #44, #49, #51, #54, and #60) out of 20 sampled residents, to prevent or minimize adverse consequences related to medication therapy to the extent possible. The facility census was 82. 1. Review of the facility policy titled Medication Regimen Review (MRR), dated 06/01/24, showed staff: -The consultant pharmacist will conduct MRRs and will make recommendations based on the information made available in the resident's health record; -The facility and consultant pharmacist will follow guidance outlined in the Centers for Medicare & Medicaid Services (a federal agency within the United States Department of Health and Human Services that administers the Medicare program) State Operations Manual Appendix PP and current practice guidelines, for the appropriate provision of pharmaceutical care; -The consultant pharmacist will provide the resident's MRRs to the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-17 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility staff failed to serve food in accordance with the nutritionally calculated menus and recipes to residents who received pureed and mechanically altered diets. The facility census was 82. 1. Review of the facility's Menus, Substitutions, and Alternatives policy, revised 04/25/23, showed: -Menus are planned in advance and are followed as written in order to meet the nutritional needs of the residents in accordance with established national guidelines. Residents with known dislikes of food and be beverage items, who express a refusal of the food served or request a different meal choice are offered a substitute of similar nutritive value; -Menus are served as written, unless changed due to an unpopular item on the menu, an item that could not be procured or a special meal. The Director of Food and Nutrition Services/Registered Dietician documents the substitution on the extended menu and the menu substitution record; -Only the Director of Food and Nutrition Services, designee or the Registered Dietician should substitute…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 21 citations
- Potential for harm · Ecited before2025-03-17 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review facility staff failed to perform proper hand hygiene during perineal care for three residents (Resident#42, #90, and #6), failed to use proper enhanced barrier precautions (EBP) (a infection control practice requiring personal protective equipment to be worn for the care of certain residents) for two residents (Resident#2 and #42) and failed to maintain proper hygiene practices for oxygen tubing for four residents (Resident#26, #44, #51, and #58) out of 20 sampled residents. The facility census was 82. 1. Review of the facility policy titled Hand Hygiene, dated 06/03/24, showed staff are to perform hand hygiene before and after resident contact, after contact with bodily fluids or a visibly contaminated surface and after removing gloves. Use alcohol-based hand rub unless hands are visibly soiled. 2. Observation on 03/10/2025 at 3:42 P.M., showed Certified Nurse Aide (CNA) Y entered Resident #42's room, applied gloves, performed perineal care, rolled the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-17 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to provide appropriate treatment and services to prevent further decrease in range of motion (ROM), movement of a joint, for one resident (Resident #10) with contractures (shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints) out of 20 sampled residents. The facility census was 82. 1. Review of the policies provided by the facility did not contain a policy for the prevention and treatment of contractures. Review of the facility policy titled Passive Range of Motion Exercises, dated 05/20/24, showed because changes in joints can occur within three days of immobility, start passive ROM exercises as soon as possible. 2. Review of Resident #10's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 02/18/25, showed staff assessed the resident as: -Severe cognitive impairment; -Rejection of care not exhibited; -ROM impairment to both upper and lower extremities; -Dependent on staff for all Activities of Daily Living (ADLs);…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-17 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to accurately complete a bed rail assessment and entrapment assessment for one resident (Resident #10) out of of 20 sampled residents when staff did not accurately identify the type of bed rails used by the resident. The facility census was 82. 1. Review of the facility's policy titled Safe and Effective Use of Bed Rails, dated 09/06/24, showed all alternatives should be considered, and bed rails should only be used when identified need outweighs potential risk. The interdisciplinary team will review and revise the care plan, if indicated, upon completion of each comprehensive, significant change and quarterly MDS for the need to continue use of bed rails. 2. Review of Resident #10's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 02/18/25, showed staff assessed the resident as: -Severe cognitive impairment; -Range of Motion (ROM) impairments to both upper and lower extremities; -Dependent on staff for all Activities of Daily Living (ADL); -Diagnoses of Alzheimer's Disease and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, facility staff failed to maintain professional standards of practice when staff failed to complete and document wound care treatments for three resident's (Resident #1, #2 and #3) out of three sampled residents. The facility census was 78. 1. Review of the facility's Treatment Orders Policy, dated 07/29/24, showed staff are directed as follows: -Quality of care is a fundamental principle that applies to all treatment and care provided to facility residents. Based on the comprehensive assessment of a resident, the facility must ensure that residents receive treatment and care in accordance with professional standards of practice, the comprehensive person-centered car plan, and the resident's choices; -A resident with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing; -The policy did not contain direction for staff in regard to documenting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-26 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, facility staff failed to report allegations of misappropriation to the Department of Health and Senior Services (DHSS) within the twenty four hour required time frame for two residents (Resident #1, and Resident #2). The facility census was 81. 1. Review of the facility's policy, Incident and Reportable Event Management, reviewed 12/1/23, showed staff are directed to report all alleged violations involving abuse. Neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than two hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials, (including to the State Survey Agency and adult protective services where state law…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-26 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to start an investigation in a timely manner when one resident (Resident #1) reported missing money from his/her wallet. Facility staff failed to complete a thorough investigation when a family member reported one resident (Resident #2's) money missing from his/her wallet. The facility census was 81. 1. Review of the facility's Abuse Conducting an Investigation policy, reviewed 7/18/23, showed allegations of abuse (abuse, neglect, mistreatment, including injuries of unknown source, exploitation and misappropriation of property) are promptly and thoroughly investigated. Review showed when an incident of misappropriation of resident property is reported, the administrator or designees will investigate the occurrence, if the investigation is being conducted by the designee, the administrator will be consulted daily concerning the progress of the investigation. Review showed it is expected that the investigation would include, but is not limited to:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-02-01 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to maintain kitchen equipment and surfaces in a clean sanitary manner to prevent the potential for cross-contamination. Facility staff failed to perform hand hygiene as often as necessary, using approved techniques, to prevent cross-contamination. Facility staff failed to sanitize kitchen wares in a manner to prevent contamination, and to store dishwares in a manner to prevent cross-contamination when staff stacked dishwares together wet. Facility staff failed to ensure trash can remained covered when not in use to prevent the potential for food contamination. The facility census was 69. 1. Review of the facility's Food and Nutrition Services Manual, reviewed 04/25/2023, showed: -The Director of Food and Nutrition Services monitors the cleaning schedule to ensure the tasks are completed timely and appropriately; -When cleaning fixed equipment (e.g., mixers, slicers and other items) the removable parts must be washed and sanitized and non-removable parts cleaned with detergent and hot water, rinsed, air dried…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-01 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record reviews, facility staff failed to provide reasonable accommodation of needs for three sampled residents, when staff failed to accommodate one visually impaired resident (Resident #18) with activities, failed to assist one dependent resident (Resident #32) with his/her meal setup, and failed to provide one resident (Resident #55) with meal options to accommodate his/her dental needs. The facility census was 69. 1. Review of the facility's policies showed the facility did not provide a policy for accommodation of needs. 2. Review of Resident #18's admission Minimum Data Set (MDS), a federally mandated assessment, dated 12/26/23, showed staff assessed the resident as follows: -admission date of 12/26/23; -BIMS of 15 out of 15, cognitively intact; -No behaviors; -Highly impaired ability to see in adequate light; -Rated taking care of personal belongings or things, choosing between bath or shower, choosing bedtime, having family involved in care, locking up personal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide a safe mechanical lift transfer for two residents (Residents #17 and #22) when staff did not assist with guiding the residents while being transferred. The facility census was 69. 1. Review of the facility's policy titled, Limited Lift Program (Safe Patient Handling), dated 08/22/22, showed staff were directed to the following: -Associates will be responsible for utilizing mechanical lifting devices, transferring devices, proper body mechanics to lift, transfer, and/or pivot non-ambulatory patients as indicated; -The facility must ensure that each resident receives adequate supervision and assistance devices to prevent accidents; -The facility will provide education upon hire and annually to associates on the proper use of lifts in accordance with the manufacturer guidelines. The education will include the need to have two associates present during the transfer and associate over the age of 18 should operate a lift. -The policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-01 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to use appropriate infection control procedures to prevent the spread of bacteria or other infectious causing contaminants when staff failed to wash or sanitize their hands in between glove changes during perineal care for two residents (Resident #14 and #17). Staff failed to provide a barrier for blood sugar care supplies and failed to appropriately sanitize a multiple use glucometer (used to measure blood sugar) between use on one resident (Resident #17). Facility staff failed to ensure all staff were screened for Tuberculosis (TB) (a potentially serious infectious bacterial disease that mainly affects the lungs) when staff failed to ensure a two-step purified protein derivative (PPD) (skin test for TB) and/or annual PPD tests were completed and documented as per the facility policy for three staff (Licensed Practical Nurse (LPN) O, [NAME] S and Dietary Aide T). The facility census was 69. 1. Review of the facility's Hand Hygiene policy,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-01 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, staff failed to maintain a professional standard of care, when staff left medictions at the bedside and failed to verifying the resident took the medications for one resident (Residents #37) out of 3 sampled. The facility census was 69. 1. Review of the facility's policies showed the facility did not provide a policy for leaving medications at the bedside. Review of the Missouri Department of Health Certified Medication Technician (CMT) Student Manual, Unit 4: Preparation & Administration, LESSON PLAN: 13, showed staff should remain with resident until medication is swallowed. 2. Review of Resident #37's admission Minimum Data Set (MDS), a federally mandated assessment tool, dated 11/29/23, showed staff assessed the resident had a severe cognitive impairment. Observation on 01/31/24 at 8:04 A.M., showed CMT J did not ensure the resident swallowed the following medications before he/she left the resident's room: -Vitamin C (Supplement); -Calcium 600 + D (Supplement); -Vitamin B-12 (Supplement); -Eliquis (an anticoagulant); -Folic acid…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-01 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to ensure one (Resident #18) received care and services for the provision of hemodialysis (the clinical purification of blood by dialysis, as a substitute for the normal function of the kidney) consistent with professional standards of practice when staff failed to provide orders, ongoing assessments of the resident's condition, and monitoring for complications after dialysis treatments. The facility census was 69. 1. Review of the facility's Hemodialysis Offsite Policy, reviewed 08/23/23, showed staff are directed to provide: -Ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility; -Ongoing communication and collaboration with the dialysis facility regarding dialysis care and services. 2. Review of Resident #18's admission Minimum Data Set (MDS), a federally mandated assessment tool, dated 12/26/23, showed facility staff assessed the resident as: -Cognitively intact; -Received dialysis; -Diagnoses of End Stage Renal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-11-14 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to provide an ongoing program of activities designed to meet the residents' interests for seven residents (Resident #9, #10, #13, #22, #30, #53, and #57) and failed to provide more than one structured activity Monday through Friday or an structured activities on the weekend for the residents. The facility census was 62. 1. Review of the facility's Activities Policy, dated 11/2/21 showed staff are instructed to: -Schedule activities, both individual and groups, implementing and/or delegating the implementation of programs, monitoring the response to the programs to determine if the activities meet the assessed needs of the resident, and making revisions as necessary; -Implement an ongoing resident centered activities program that incorporates the residents' interests, hobbies, and cultural preferences; -provide individual programs based on the each residents'' assessed needs and the family will be notified for any special requests; -The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-11-14 · tag F0700 — patternTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to complete the siderail/bedrail risk of entrapment assessment, complete initial and/or annual entrapment assessments, and/or obtain consent for the use of side rails for three (Residents #22, #29 and #57). The facility census was 62. 1. Review of the Facility's Bed Rails Policy, revised 9/12/22, showed staff are directed as follows: -To prevent entrapment and other safety hazards associated with bed rail use. Procedure: -Residents will be assessed upon admission, readmission, or upon initiation utilizing the Evaluation for Use of Bed Rails Assessment (Admission/Readmission/Initial). -If bed rails are determined to be appropriate for use with a resident, a reassessment of bed rails use will be assessed at a minimum quarterly and potentially with a change of condition utilizing the Evaluation for Use of Bed Rails Form (Quarterly); -If a bed rail will be utilized, the risks and benefits of bed rails(s) usage will be reviewed with the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-11-14 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility staff failed to perform appropriate hand hygiene in a manner to prevent or reduce the spread of bacteria and other infection causing organisms during blood glucose checks for three residents (Resident #3, #52 and #362), during perineal care for three residents (Resident #9, #13 and #46) and failed to provide catheter care in a manner to prevent the spread of infection for one resident (Resident #46). The facility census was 62. 1. Review of the facility's Hand Hygiene Policy, revised July 15, 2022, showed staff are instructed as follows: Unless hands are visibly soiled, an alcohol-based hand rubs (ABHR) is preferred over soap and water in most clinical situations due to evidence of better compliance compared to soap and water. The facility should provide education to associates on hand hygiene routinely, and this education should include but is not limited to; -Before and after all resident contact; -After contact with blood, body fluids, or visibly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-02-01 · tag F0570 — widespreadAssure the security of all personal funds of residents deposited with the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to purchase a surety bond in an amount sufficient to assure security of all resident funds the facility holds. The facility census was 69. 1. Review of the resident trust fund account for January 2023 through December 2023, showed an average monthly balance of $48,168.23, which required a surety bond of $72,000.00. Review of the Department of Health and Senior Services (DHSS) database, showed the facility's approved non-cancelable Escrow Agreement Account in the amount of $69,000.00. During an interview on 02/01/24 at 1:15 P.M., the Corporate Financial Manager said it is the business office managers (BOM) responsibility to check it quarterly and corporate office will update the bond as necessary. He/She said ultimately it is both parties responsibility to keep track, it was overlooked. During an interview on 02/01/24 at 3:25 P.M., the administrator said she believes the corporate office is responsible to make sure the bond is sufficient. The administrator said I did not know it wasn't sufficient but I do now, and I will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-02-01 · tag F0575 — widespreadPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to post the telephone number for the Department of Health and Senior Services (DHSS) Adult Abuse and Neglect Hotline (used to report allegations of abuse and neglect), the name, address, and phone number for the Long-Term Care Ombudsman (a program serving residents of nursing homes and residential care facilities to provide support and assistance with their problems or complaints) and the resident rights in a form and manner accessible to residents and visitors on the secured memory care unit (MCU). The facility census was 69. 1. Review of the facility's policies showed the facility did not provide a policy for the required postings. 2. Observation on 01/29/24 at 11:23 A.M., showed the facility staff did not post the name, address, and toll free telephone number for the Adult Abuse Hotline, the name, the address and phone number for the Long-Term Care Ombudsman, or the resident rights in the secured MCU. Observation on 01/30/24 at 8:37 A.M., showed the facility staff did not post the name, address, and toll…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-02-01 · tag F0625 — widespreadNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide written information to the resident and/or the resident's representative of the bed hold policy at the time of transfer to the hospital for three (Resident #3, #42, and #53) out of three sampled residents. The facility's census was 69. 1. Review of the facility's Resident admission Agreement, revised 2022, showed at the time a resident is to leave the facility for a temporary stay in a hospital or for therapeutic leave, (or within 24 hours in case of an emergency transfer) the resident or legal representative will be given a written copy of the Bed Hold Policy and may elect to hold open the residents room and bed until his/her return. At this time, the resident or his/her legal representative will indicate in writing whether the resident desired or decline the bed hold. 2. Review of Resident #3's medical record showed the following: -Cognitively impaired; -discharged from the facility on 01/20/24 and readmitted to the facility on [DATE]; -Did…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2024-02-01 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility staff failed to provide a clean, homelike and comfortable environment when staff failed maintain resident rooms and medical device equipment. The facility census was 69. 1. Review of the facility's policies showed the facility did not provide a policy for environmental concerns. Review of the facility's policy titled, Medical Equipment Management Plan, dated 01/11/24, showed staff were directed to the following: -The facility will utilize the Medical Equipment Management Plan to provide a safe and supportive environment for the efficient and effective provision of resident care services; -The facility must be designed, constructed, equipped, and maintained to protect the health and safety of residents, personnel and the public; -The department heads/managers are responsible for managing medical equipment within their departments. They maintain a complete inventory of such equipment, remove it for service when appropriate, repair it when needed, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2024-02-01 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to provide an ongoing program of activities designed to meet the residents' interests for 17 of 17 residents who reside on the memory care unit. The facility census was 69. 1. Review of the facility's policy titled, Therapeutic Activities Program, 09/21/23, showed the facility should implement an ongoing resident centered activities program that incorporates the resident's interests, hobbies and cultural preferences which is integral to maintaining and/or improving a resident's physical, mental, and psychosocial well-being and independence. To create opportunities for each resident to have a meaningful life by supporting his/her domains of wellness (security, autonomy, growth, connectedness, identity, joy and meaning). Review of the facility's Activity Calendar, dated January 2024, showed the following: -Tuesday, 01/30/24; 10:00 A.M., Snack Cart, 11:00 A.M. Bible, 1:30 P.M., Bingo; -Wednesday, 01/31/24; 9:30 A.M. Card games, 1:30 P.M. Arts and Crafts; -Saturdays; 10:00 A.M. Snack and Chat, 1:00 P.M. Pick A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-02-01 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review facility staff failed to ensure medications were stored in a safe and effective manner for three out of four medication carts. The facility census was 69. 1. Review of the facility's Storage and Expiration Dating of Medications Policy, dated [DATE], showed the policy directs staff as follows: -Facility should ensure that medications and biologicals that: (1) have an expired date on the label, (2) have been retained longer then recommended by manufacturer or supplier guidelines, or (3) have been contaminated or deteriorated, are stored separate from other medications until destroyed or returned to the pharmacy or supplier; -Facility should ensure that the medications and biologicals for each resident are stored in the containers in which they were originally received; -Facility personnel should inspect nursing station storage areas for proper storage compliance on a regularly scheduled basis. 2. Observation on [DATE] at 9:59 A.M., showed the medication cart on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$22,081 in federal fines across 1 penalty.
- $22,081 — penalty dated 2025-03-17
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.4 | -0.4 vs chain |
| Health inspection | 3 of 5 | 2.8 | +0.2 vs chain |
| Staffing | 2 of 5 | 3.3 | -1.3 vs chain |
| Quality measures | 4 of 5 | 4.5 | -0.5 vs chain |
The other 193 homes this chain runs (chain average 3.4★, per CMS)
Showing 40 of 193; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| DEVELOPERS INVESTMENT COMPANY II, INC | Organization | DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 06/14/2006 |
| PRESTON, FORREST | Individual | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 10/01/2005 |
| CASTILLO, MORGAN | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/03/2025 |
| EKLUND, AMBER | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 08/16/2024 |
| HEBELER, CHARLENE | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 12/03/2024 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | since 11/30/1999 |
| HENRY, TERRY | Individual | CORPORATE OFFICER | since 08/16/1999 |
| LAY, LISA | Individual | CORPORATE OFFICER | since 02/09/2018 |
| SWANKER, RICHARD | Individual | CORPORATE OFFICER | since 04/01/2011 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | since 09/22/2000 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/03/2025 |
| WAYNESVILLE MEDICAL INVESTORS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 10/01/2005 |
| FLETCHER, TODD | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2002 |
| LEBEDOWICZ, BOHDAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/03/2025 |
| PRESTON, AUBREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| ZIEGLER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
CMS files one row per role, so the 26 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.2M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265373. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.