Life Care Center of Farmington
1101 West Murray Drive, Farmington, NM 87401 · For profit - Corporation · 144 certified beds · (505) 326-1600 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (33% vs 45% nationally) — better care continuity
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 2 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $99,247 in federal fines (most recent 2025-11-20)
- about 17% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 9.6% | 11.3% | 15.4% | better |
| Long-stay residents who lose too much weight | 15.4% | 4.0% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.5% | 0.9% | 2.0% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 1.2% | 2.0% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.2% | 3.5% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 13.3% | 11.7% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 7.2% | 14.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 98.1% | 98.7% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 7.9% | 5.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 30.9% | 20.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 19.2% | 14.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 72.6% | 86.4% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 23.5% | 22.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 14.7% | 15.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.97 | 1.65 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 3.16 | 2.81 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
58.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 210 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 87.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 87 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 46% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 58.7%CMS range 50.3–64.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.9%CMS range 7.2–14.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 87.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 86.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 79.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 95.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.9% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.7%CMS range 3.8–10.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.81 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 144 beds and averages 118.7 residents a day — about 82% occupied, or roughly 25 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.40 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.75 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.27 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.02 hrs/resident/day on weekends vs 3.56 on weekdays — 15% thinner on weekends. RN hours go from 0.83 to 0.56 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 33% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
44 citations, most serious first. The 14 most serious are shown; the remaining 30 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-11-20 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure staff administered and secured medications for all 112 residents listed on the facility census when: Medication carts were not secured and left unattended during medication pass. Medications were pre-poured (the practice of preparing and storing medications in advance of their scheduled administration) and left unattended without supervision. These deficient practices increased the risk of unauthorized access, medication diversion, contamination, and administration of medications to the wrong resident. Failure to ensure facility nursing staff do not pre-pour medications, do not leave medications unattended, and consistently secure medication carts is likely to create a substantial likelihood that residents, staff members, and/or visitors could access or remove medications that were not prescribed to them. The finding are: Medication Carts Unattended: A. Record review of the facility's Administration of Medications policy dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-07-12 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that nursing staff had the competencies required to ensure 2 (R #1 and R #12) out of 2 (R #1 and R #12) residents received care that met the health and safety needs of the residents when staff failed to: - Prevent R #12 from rolling off the bed, causing a serious head injury that resulted in death. - Position R #1's catheter leg bag (a bag that is attached to the leg and catches urine) below his catheter (tube placed in the bladder to drain urine from the bladder) while he was in bed, which could cause urine to back up into the bladder and cause an infection. - Properly assist R #1 with standing, which caused him pain. The findings are: Findings for R #12 A. Record review of the face sheet for R #12 indicated the resident was admitted on [DATE] with the following diagnoses: - Muscular dystrophy (a group of diseases that cause progressive muscle weakness and loss of muscle mass), - Obesity (overweight), - Chronic pain, - Cardiac pacemaker…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-07-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to prevent an accident when staff did not provide appropriate care for 1 (R #12) out of 1 (R #12) resident looked at for accidents. This deficient practice caused R #12 to fall out of bed, hitting her head, and passing away at the hospital hours later. The findings are: A. Record review of the face sheet for R #12 indicated the resident was admitted on [DATE] with the following diagnoses: - Muscular dystrophy (a group of diseases that cause progressive muscle weakness and loss of muscle mass), - Obesity (overweight), - Chronic pain, - Cardiac pacemaker (regulates the heart), - Disc degeneration (disk in your spine start to wear out and cause and pain). B. Record review of the medical record for R #12 revealed the resident's weight was 285 pounds (lbs) as of 05/14/24. C. Record review of the quarterly Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) for R #12, dated 03/28/24, indicated the resident was dependent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-07-12 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to thoroughly assess the pain level of 2 (R #1 and #11) of 2 (R #1 and #11) residents looked at for an injury of unknown origin and pain, when staff: 1. Pulled on R #1's arm to assist him to get out of bed after complained of pain in his arm. 2. Allowed R #11 to sit in severe pain for several hours before the physician saw the resident and sent her to the emergency room for x-rays. The findings are: Findings for R #1 A. Record review of the medical record face sheet for R #1 revealed he was admitted on [DATE]. He was admitted with the following diagnoses: - Dementia (symptoms affecting memory, thinking and social abilities severely enough to interfere with your daily life), - Difficulty walking, - Communication deficit, - Intracerebral hemmorrhage (a brain bleed and a type of stroke. It causes blood to pool between your brain and skull and prevents oxygen from reaching your brain it is life-threatening), - Type II diabetes (when the body does not use…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-03 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide the required transfer information to the residents' and the residents' representatives for 1 (R #3) of 3 (R #1, #2 and #3) residents, when staff failed to: Notify R #3 and/or R #3's representative in writing, and in a language and manner they understand, of the resident's transfer to the hospital.Send a written copy of R #3's transfer notice to the State Long Term Care Ombudsman (a government advocate for residents of long-term care facilities, such as nursing homes and assisted living facilities, working to protect their rights and improve the quality of care they receive) before or after R #3's hospitalization. These deficient practices could likely result in residents and/or their representatives not knowing the reason for the transfer, the location of the transfer or discharge, or their rights to advocate for and make informed decisions regarding the residents' healthcare.The findings are:A. Record review of R #3's face sheet revealed an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-03 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to notify the resident representative of a medication change for 1 (R #2) of 1 (R #2) residents reviewed, when:R #2's Parkinson's (a disorder of the central nervous system that affects movement, often including tremors, difficulty with walking, movement and coordination) medication management was altered and the facility failed to notify R #2's representative of the medication change per R #2's care plan. Failure to notify the resident representative of a medication change is likely to result in delayed awareness of the change and may contribute to delayed or inadequate treatment. The findings are: A. Record review of R #2's face sheet revealed R #2 was admitted into the facility on [DATE] with the following diagnosis:Parkinson's disease. B. Record review of R #2's comprehensive care plan, dated 02/28/24, revealed an instruction at the top of care plan directing staff to notify R #2's son regarding medication changes and behaviors. C. Record review of R…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited beforedisputed · IDR2025-11-20 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement and maintain an effective Infection Prevention and Control Program during a COVID-19 (a viral respiratory disease) outbreak affecting all 58 residents residing on Unit A, when: The facility failed to exclude symptomatic staff from resident contact. The facility did not effectively identify and control the spread of infection. The facility failed to prevent unit-wide clustered transmission consistent with uncontrolled spread. This deficient practice like resulted in residents acquiring COVID-19 infections with prolonged isolation precautions. The findings are: A. Record review of the facility's Infection Prevention and Control Program (IPCP) Policy, revised 06/02/25, revealed the facility is required to: Prevent, identify, report, investigate, and control infections. Maintain a system of surveillance to identify infections before they spread. Implement standard and transmission-based precautions; Exclude staff with communicable diseases from resident contact; Maintain a system for staff to report illness and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Edisputed · IDR2025-11-20 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to ensure the Preadmission Screening and Resident Review (PASARR; a federal requirement to help ensure individuals who have a mental disorder or intellectual disabilities are not inappropriately placed in nursing homes for long-term care) was accurate for 1 (R #3) of 1 (R #3) resident reviewed for PASARR accuracy when the facility did not properly screen for mental disorders or intellectual disabilities prior to admission. This deficient practice is likely to result in the facility not providing the specialized services and support needed by residents. The findings are: A. Record review of R #3's face sheet revealed R #3 was admitted into the facility on [DATE] with the following diagnoses: Anxiety disorder (a medical condition in which a person experiences ongoing, excessive fear or worry interfering with daily life). Major depressive disorder (a mental health disorder characterized by persistently depressed mood or loss of interest in activities,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-11-20 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure 1 (R #3) of 1 (R #3) residents reviewed received the appropriate pharmacy services when: R #3 did not receive prescribed medications as ordered. A follow-up and coordination with the pharmacy and prescribing providers was completed when R #3's ordered medications were unavailable. The facility did not obtain nor administer the complete provider-ordered taper of Venlafaxine (antidepressant) during a cross-taper process (a process used when switching antidepressants. It involves gradually reducing the dose of one antidepressant while simultaneously increasing the dose of another) resulting in an unintended interruption of therapy. This deficient practice is likely to place residents at risk for withdrawal symptoms, worsening mental health symptoms, and delayed treatment. The findings are: A. Record review of R #3's face sheet revealed R #3 was admitted into the facility on [DATE] with the following diagnoses: Anxiety disorder (a medical condition…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ddisputed · IDR2025-11-20 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to promote resident choices for 1 (R #2) of 1 (R #2) resident reviewed for choices, when an outside individual entered the resident's room and removed a religious item without obtaining authorization from the resident's Power of Attorney (POA; legal authorization for a designated person to make decisions about another person's property, finances, or medical care). If the facility does not honor residents' choices, then residents are likely to experience a loss of independence and self-worth leading to feelings of frustration and depression. The findings are: A. Record review of R #2's face sheet revealed he was admitted into the facility on [DATE] with the following diagnoses: Dementia (a group of conditions characterized by impairment of at least two brain functions, such as memory loss and judgment),Parkinson's Disease (a disorder of the central nervous system that affects movement, often including tremors, difficulty with walking, movement and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-20 · tag F0573 — isolatedLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to provide access to medical records for 1 (R #3) of 1 (R #3) resident reviewed for access to medical records. If the facility fails to provide residents with access to their medical records upon request, then residents' rights to review, obtain, and understand their own health information is compromised.This deficient practice is likely to result in delays involving care, lack of informed decision-making, and unnecessary barriers to exercising their rights. The findings are: A. Record review of the facility's Health Information Management Manual dated 02/28/24 revealed the following: Each resident has the right to access his or her protected health information contained in the medical record. Residents are notified of their right to access Protected Health Information (PHI) in the Notice of Privacy Practices given upon admission to the facility. When a request is made by a current resident or another party to view or copy the medical record, those…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-20 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to notify the Medical Director (MD) of missed antidepressant doses for 1 (R #3) of 1(R #3) resident reviewed for medications when: The facility did not administer medications according to the prescribed schedule, including not following proper tapering protocols for an antidepressant medication. The facility failed to provide timely (immediate) communication with the Medical Director. These deficient practices are likely to result in untreated or worsening depression, delayed treatment, and adverse reactions for the residents. The findings are: A. Record review of R #3's face sheet revealed R #3 was admitted into the facility on [DATE] with the following diagnoses: Anxiety disorder (a medical condition in which a person experiences ongoing, excessive fear or worry interfering with daily life). Major depressive disorder (a mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-05-16 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record reviews, and interview, the facility failed to store food under sanitary conditions when staff failed to ensure: 1. Food items were labeled, dated, and protected in the kitchen dry storage and refrigerator. 2. The kitchen was clean and free of stains, spatters, and food debris. 3. Single use items were covered and protected. 4. Staff wore hairnets and beard guards while working in the kitchen. 5. The ice machine drained through an air gap. These deficient practices are likely to affect all 110 residents listed on the resident census list provided by the Administrator on 05/12/25. These failures are likely to lead to foodborne illnesses in residents if food is not stored properly and if staff do not adhere to safe food handling practices. The findings are: Food Storage A. Record review of the facility's Food safety Policy, dated 05/01/24, revealed the following: - Pre-packaged food should be placed in a leak-proof, pest-proof, non-absorbent, sanitary container with a tight-fitting lid. The container should be labeled with the name of the contents and date…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-16 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide care that met professional standards for 1 (R #105) of 1 (R #105) resident when the facility failed to obtain and administer carvedilol (used to treat high blood pressure and certain heart conditions) as ordered by the physician. This deficient practice could likely result in a resident having an adverse reaction due to not receiving medications as ordered. The findings are: A. Record review of R #105's face sheet indicated an admission date of 04/02/25 with the following diagnoses: - Type II diabetes (DM2, a condition which results from insufficient production of insulin, causing high blood sugar), - Dementia (affects memory, thinking and social abilities), - Hypertension (high blood pressure). B. Record review of R #105's physician orders, dated 04/02/24, revealed an order for carvedilol tablet 3.125 milligram (mg). Give one tablet by mouth two times a day for hypertension. C. Record review of R #105's Medication Administration Record (MAR) revealed staff did not administer carvedilol 3.125 mg tablet to R #105 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 30 citations
- Potential for harm · Ecited before2025-05-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews and interviews, the facility failed to ensure the facility was free of the potential for accidents and hazards for residents in B unit, when staff failed to ensure the following: 1. The Emergency Cart (E-cart, a mobile unit that contains essential supplies, and equipment needed to respond to life-threatening emergencies in hospitals and other medical facilities) was locked to prevent access to scissors and other medical supplies. 2. Shower room was locked to prevent access to shaving razors and hazardous cleaning materials. These deficient practices are likely to affect all the 37 residents in B Unit listed on the resident census list provided by the Administrator on 05/12/25 and are likely to lead to residents experiencing avoidable accidents. The findings are: A. Record review of the facility's E-cart Policy, dated 07/22/24, revealed Emergency Carts should be in a central and convenient location and used only during emergencies. The policy did not address locking the E-cart to prevent unauthorized access. B. On 05/12/25 at 2:30 pm, observation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-16 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure Nurses and Certified Medication Aides (CMAs) dated opened insulin (a medication prescribed to help the body turn food into energy and manages blood sugar levels) pens and discarded them within 28 days of opening date for 3 (R #44, R #45, and an unidentified R) of 3 (R #44, R #45, and an unidentified R) residents reviewed. This deficient practice is likely to result in all 3 residents receiving medications that are less effective or expired in the facility. The findings are: A. Record review of the facility's Medication Storage Policy, dated 2025, revealed if a multidose vial of an injectable medication has been opened or accessed, then the vial should be dated and discarded within 28 days, unless the manufacturer specifies a different date. B. On 05/14/25 at 1:09 pm, observation of the 100 Hall medication cart revealed the following: - Insulin Lispro (a short-acting insulin),100 units/milliliter (ml) multiple-dose pen was opened, not dated, and was labeled with R #45's last name only. The insulin pen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-16 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to complete an accurate Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) assessment for 1 (R #14) of 1 (R #14) resident reviewed for assessments. This deficient practice could likely result in the residents' preferences and care needs not being met. The findings are: A. Record review of R #14's face sheet revealed an admission date of 07/25/24 with the following diagnoses: - Chronic respiratory failure with hypoxia (low levels of oxygen in the blood), - Chronic obstructive pulmonary disease (COPD; lung disease), - Parkinson's disease (a progressive disorder that affects the nervous system and the parts of the body controlled by the nerves), - Paroxysmal atrial fibrillation (a type of irregular heartbeat.) B. Record review of R #14's MDS, dated [DATE], indicated R #14's primary language was English. C. Record review of R #14's MDS, dated [DATE] indicated R #14's primary language was English. D. Record review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-16 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to revise the care plan for 1 (R #105) of 1 (R #105) resident reviewed for care plans. If the facility is not updating the care plan to reflect the resident's current care areas and treatment, then the facility may not be providing the appropriate care and treatment to meet the residents' needs. The findings are: A. Record review of R #105's face sheet indicated an admission date of 04/02/25 with the following diagnoses: - Type II diabetes (DM2, a condition which results from insufficient production of insulin, causing high blood sugar), - Dementia (affects memory, thinking and social abilities), - Hypertension (high blood pressure). B. Record review of R #105's physician orders, dated 05/08/25, indicated an order for oxygen at 2 liters/minute continuously per nasal cannula. Keep oxygen saturation above 90 percent (%). C. Record review of R #105's care plan revealed the care plan did not address the resident's use of oxygen. D. On 05/16/25 at 10:15 am during an interview, the Director of Nursing (DON) stated that if a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-16 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide activities of daily living (ADL; activities related to personal care such as bathing, showering, dressing, walking, toileting, and eating) assistance for 1 (R #57) of 3 (R #16, #41 and #57) residents when staff failed to ensure R #57 received showers timely. This deficient practice could likely result in residents being at a higher risk for infection and to feel unimportant, embarrassed, and undignified. The findings are: A. Record review of R #57's Face Sheet, dated 05/15/25, revealed an initial admission date of 08/13/21. B. Record review of R #57's Care Plan, last reviewed on 05/15/25, revealed the resident required the assistance of one staff for activities of daily living (ADL; activities related to personal care such as bathing, showering, dressing, walking, toileting, and eating). C. Record review of R #57's shower tracking revealed the resident's scheduled shower days were Wednesday and Saturday evening. Further review revealed R #57 did not receive a shower from 05/07/25 through 05/14/25. D. Record review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a resident wore her oxygen, and the oxygen ran continuously for 1 (R #105) of 1 (R #105) resident reviewed for oxygen. If the facility is not following orders for oxygen use then the resident may be low on oxygen, which had the potential to cause health concerns such as headache, difficulty breathing or rapid heart rate. The findings are: A. Record review of R #105's face sheet indicated an admission date of 04/02/25 with the following diagnoses: - Type II diabetes (DM2, a condition which results from insufficient production of insulin, causing high blood sugar), - Dementia (affects memory, thinking and social abilities), - Hypertension (high blood pressure). B. Record review of R #105's physician orders, dated 05/08/25, indicated an order for oxygen at 2 liters (L)/minute continuously per nasal cannula (a small, flexible tube that delivers oxygen to the nose through soft prongs). Keep oxygen saturation (the amount of oxygen in blood) above 90 percent (%). C. Record review of R #105's oxygen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-16 · tag F0865 — failed to run a quality-improvement (QAPI) program — isolatedHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to identify quality deficiencies through their Quality Assurance and Performance Improvement Plan (QAPI; a structured framework used in healthcare to enhance the quality of care provided to patients) when staff were unaware the exit doors in the Memory Unit did not function as they were supposed to when the fire alarm was activated. This deficient practice is likely to affect all 118 residents, per census list provided by the Administrator (ADM) on 05/12/25. This deficient practice could likely result in staff and residents not able to safely evacuate the facility in case of emergency. The findings are: A. On 05/15/25 at 1:56 pm during an observation, staff activated the fire alarm, and all three exit doors on the Memory Unit failed to unlock when the fire alarm was activated. B. On 05/16/25 at 10:29 am during an interview, the Administrator stated he was not aware the exit doors in the Memory Unit did not function correctly. He stated he became aware of this issue on 05/15/25 when staff tested the fire alarm. He stated his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-08 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the family member/Power of Attorney (POA; legal authorization for a designated person to make decisions about another person's property, finances, or medical care) for 1 (R #1) of 3 (R #1, #2, and #3) residents when changes in R #1's medication were made. If the facility is not notifying the resident's POA when the resident has a change in medication, then the POA is unable to make decisions related to treatment and advocate for the resident's care. The findings are: A. Record review of R #1's face sheet indicated R #1 was admitted to the facility on [DATE] and was discharged on 11/22/24. R #1 had the following diagnoses: - Alzheimer's disease (causes memory loss, language loss and impaired judgement), - Anxiety (feelings of fear or apprehension), - Depression (causes persistent feeling of sadness and loss of interest), - Dementia with psychotic disturbance (a decline in thinking and problem solving skills as well as delusions or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-07-12 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview the facility failed to maintain proper infection prevention measures when staff failed to remove a leg catheter bag for 1 (R #1) out of 1 (R #1) resident while he lay in bed. This deficient practice of not adhering to an infection control program could likely cause a urinary tract infection. The findings are: A. Record review of the medical record face sheet for R #1 revealed he was admitted on [DATE]. He was admitted with the following diagnoses: - Dementia (symptoms affecting memory, thinking and social abilities severely enough to interfere with your daily life) - Difficulty walking, - Communication deficit, - Intracerebral hemmorrhage (a brain bleed and a type of stroke. It causes blood to pool between the brain and skull and prevents oxygen from reaching the brain. It is life-threatening), - Type II diabetes (the body does not use insulin properly), - Parkinson's disease (a progressive disorder that affects the nervous system and the parts of the body…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-12 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure a resident was treated with respect and dignity for 3 (R #1, #20 and #21) of 3 (R #1, #20 and #21) residents observed during dining. This deficient practice could likely create a feeling of frustration, embarrassment, and disappointment. The findings are: A. On 07/08/24 at 12:20 pm, during lunch observation, Certified Nursing Assistant (CNA) #1 stood and fed two unknown residents. CNA #1 went back and forth between the two residents who sat at the same table. B. On 07/08/24 at 12:25 pm, during lunch observation, CNA #2 stood and fed an unknown resident. C. On 07/08/24 at 12:30 pm, during lunch observation, Nurse #3 brought a bedside tray table to an unknown resident. The resident sat in a reclining type chair. Nurse #3 stood while she fed the resident. D. On 07/08/24 at 12:38 pm, during an interview with Nurse #3, she stated she stood to feed the resident so she could see the other residents and make sure everyone was alright. E. On 07/08/24 at 1:15 pm, during an interview with the Administrator and and Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-12 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, the facility failed to investigate an injury of unknown origin for 1 (R #11) out of 3 (R #1, #11 and #12) residents reviewed for reporting to the State Agency. The deficient practice could cause residents to go without treatment and may expose them to injuries. The findings are: A. On 07/09/24 at 8:52 am, during an interview with the daughter of R #11, she stated she received a call from facility staff about 1:30 pm on 06/26/24 that something happened with her mother in the shower. She stated staff told her that her mother was fine, and there was not anything wrong with her. She stated staff told her since R #11 did not want the staff to touch her, they were going to send her mother out to the emergency room. She stated the physician from the hospital called her around 3:30 pm. The daughter stated when she got to the hospital, the hospital staff told her they needed to do surgery on her mother, because both of her mother's legs were fractured. The daughter stated she spoke to her mother in Navajo, and her mother told her the guy (unknown staff) who took care of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-01 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to report unwitnessed falls resulting in injury (an indicator of possible neglect or abuse) to the State Survey Agency, for 2 (R #7 and R #10) of 3 (R #7, R #8, and R #10) residents reviewed for falls. This deficient practice is likely to result in the State Survey Agency not being aware of facility incidents and unable to assure residents have a safe and hazard free environment. The findings are: A. Record review of facility provided fall reports included: - R #10 experienced an unwitnessed fall on 12/05/2024 resulting in an abrasion (skin damage due to scraping) on his right knee and hematoma (pooling of mostly clotted blood under the surface of the skin) on his face. - R #10 experienced an unwitnessed fall on 01/18/2024 resulting in lacerations (cuts or tears) on his forehead and the bridge of his nose, as well as, bruising and swelling on his left hand, wrist, and forearm. - R #7 experienced an unwitnessed fall on 01/28/2024 resulting in an abrasion on his left knee. - R #7 experienced an unwitnessed fall on 02/04/2024…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-01 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to develop comprehensive, person-centered care plans which included information about current fall prevention strategies being used for 2 (R #7 & R #10) of 3 (R #7, R #8, and R #10) residents reviewed for care plans. This deficient practice could likely result in residents not receiving the care needed to reach their highest practicable level of well-being. The findings are: Resident #7 A. Record review of R #7's health status note by LPN #5 in the Electronic Medical Record (EMR), dated 02/20/2024, stated the resident stayed at the nurse's station for observation while he struggled to fall back to sleep. B. Record review of R #7's care plan, dated 12/21/2023, indicated that placing the resident at the nurse's station for increased observation was not listed as an intervention. Resident #10 C. On 02/29/2024 at 5:45 pm, R #10 sat at the nurse's station in his wheelchair and propelled himself slowly in circles. D. Record review of R #10's care plan, dated 01/24/2024, indicated placing the resident at the nurse's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-01 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observations and interviews the facility failed to: 1. Ensure all medication carts were locked when not in use. This deficient practice is likely to affect all 35 residents in A hall, identified on the census list provided by the Executive Director (ED) on 2/28/24, by allowing unauthorized persons access to their medications and personal health information. The findings are: Findings for unlocked medication cart. A. On 02/29/24 at 3:52 pm, during observation, the A hall medication cart was unlocked and accessible. Observation also revealed the staff did not use or control the cart, for five minutes. Further observation revealed the nearby nurses station was also vacant during this time. B. On 02/29/24 at 4:00 pm during an interview with Licensed Practical Nurse (LPN #2), she stated the medication cart was hers, and it should be locked.
- Potential for harm · Fcited before2024-02-02 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to discard food after it reached its shelf life or after it expired. This failure was likely to affect all 106 residents listed on the census provided by the Director of Nursing (DON) on 01/29/24. This deficient practice could likely lead to foodborne illnesses (illness caused by food contaminated with bacteria, viruses, parasites, or toxins) in residents if food is not being discarded timely. The findings are: A. On 01/29/24 at 12:07 pm, an observation of the walk-in refrigerator revealed the following items: 1. A decomposed cucumber, 2. A container of left over soup dated 1/14 (2024), 3. Six, 1/2 gallon milk jugs expired on 01/20/24 or earlier. B. On 01/29/24 at 12:07 during an interview, the Dietary manager stated the staff should have discarded the cucumber, the container of soup, and the 1/2 gallons of milk.
- Potential for harm · Ecited before2024-02-02 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews the facility failed to: 1. Ensure the medication carts did not contain loose medications. 2. Ensure expired supplies were not kept with unexpired supplies in the medication room. These deficient practices are likely to result in all 82 residents residing in halls 100, 300, and 600, as identified on the census list provided by the Executive Director (ED) on [DATE], receiving expired medication and having expired medical supplies used in their treatments. The findings are: Findings for loose medications found in medication carts. A. On [DATE] at 11:36 am, during observation of the Unit A medication cart, one oval white pill and one small white round pill lay under the medication cards (vertical cardboard and foil cards pre-filled with prescription medications for easy storage and dispensing) in the drawer of the cart. B. On [DATE] at 11:36 am, during an interview with Licensed Practical Nurse (LPN) #1, she stated loose medications should not be in the medication cart under the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-02 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to include information about a medication used to treat depression for 1 (R #102) of 3 (R #81, R #102, and R #259) residents reviewed for comprehensive care plans. This deficient practice could likely result in residents not receiving the follow-up care that is needed when being treated with an antidepressant medication. A. Record review of R #102's face sheet revealed R #102 was admitted to the facility on [DATE] with the diagnosis of depression, unspecified. B. Record review of R #102's current physician orders revealed an order, dated 12/21/23, for escitalopram oxalate (a type of antidepressant), 10 milligrams (mg). C. Record review of R #102's care plan, last revised 12/29/23, revealed R #102 received an antidepressant medication; however, the care plan did not include the side-effects of the antidepressant medication. D. On 02/01/24 at 1:34 pm, during an interview with the Director of Nursing, she stated the care plan should include the side-effects…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the medical record was accurate and reflected resident care for 1 (R #39) of 1 (R #39) resident reviewed for wounds. This deficient practice could likely result in staff confusion as to the services and treatment provided. The findings are: A. Record review of R #39's care plan, last revised on 12/20/23, indicated R #39 was re-admitted to the facility on [DATE] and treated for a below the knee amputation (BKA) surgical wound, skin tear, and a coccyx (tailbone) pressure wound (wounds that occur over a bony prominence as a result of long-term pressure). Interventions included pressure reducing mattress anc cushion to chair, treatment as ordered, weekly skin checks. B. Record review of R #39's coccyx wound assessment, dated 11/24/23, indicated he was admitted with a stage 3 (full thickness tissue loss) coccyx wound on 06/02/23. The wound showed improvement, and the measurements of the wound were length 1.0 centimeters (cm), width 0.6 cm, and depth…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure 1 resident (R #51) out of 5 (R #'s 16, 43, 51, 64, and 92) residents reviewed were offered vaccinations in a timely manner. This deficient practice is likely to put residents at risk for developing illness or infections. The findings are: A. Record review of the Flu Vaccine Consent form for R #51, indicated the power of attorney (a person identified that acts on your behalf and best interest if unable to make decisions on your own) gave consent on 10/06/23 for R #51 to receive the influenza (flu) vaccine. B. Record review of the current electronic medical immunization record for R #51 revealed the shot was pending, and staff had not given it to the resident. C. On 02/01/24 at 11:32 am, during and interview with Director of Nursing (DON), she stated she was not aware until recently that R #51's consent form to receive the flu vaccine was signed. She stated she was going to give the resident the vaccine around 01/20/24, but she ended up going out to the hospital.
- Potential for harm · E2023-12-20 · tag F0624 — patternPrepare residents for a safe transfer or discharge from the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the resident and family members were fully aware of the next steps needed for their continuation of care upon discharge from the facility for 2 (R #3, and R #4) of 4 (R #1, R #2, R #3, and R #4) residents reviewed for a safe discharge process. This deficient practice could likely result in residents not receiving the care they need to continue to heal and to prevent avoidable acute care admissions. A. Record review of the facility's policy Discharge Summary, last reviewed 08/10/23, revealed the post-discharge plan of care must indicate where the individual planned to reside, any arrangements made for the resident's follow-up care, and any post-discharge medical and non-medical services. Findings for R #3 B. Record review of R #3's face sheet revealed she was admitted on [DATE] for skilled nursing services as a result of a left hip fracture. Further review revealed R #3 discharged from the facility on 11/30/23. C. Record review of physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-10-21 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to meet professional standards for nursing care for 3 (R #'s 6, 60 and 76) of 12 (R #'s 6, 10, 13, 15, 22, 36, 60, 75, 76, 85, 89, and 93) residents reviewed for proper administration techniques when medications given to them, by: 1. Failing to administer eye drops to R #6 with techniques that are designed to ensure absorption in the eyes of correct dose, 2. Failing to educate residents on proper use of their prescribed respiratory inhalation medication devices, prior to administration, resulting in R #'s 60 and 76 likely not receiving the prescribed amounts of medication, and 3. Failing to check for patency [open, unblocked] of central venous [in a large vein close to the heart] intravenous [in a vein] (IV) line [in this case a, peripherally-inserted-central-catheter] (PICC) [a type of central venous IV] prior to administration of a medication to R #76 through the PICC line. If medication is not administered according to protocols from an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-10-21 · tag F0676 — failed to keep up residents' daily-living abilities — patternEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to provide restorative services (measures provided by nursing staff and directed toward re-establishing and maintaining the residents' fullest potential) needed for 1 (R #44) of 1 (R #44) resident reviewed for restorative services. This deficient practice could result in any resident in need of restorative care to experience a decline in their ability to move in bed, transfer safely, walk, eat, and perform grooming or other activities of daily living (ADLs). The findings are: Findings for R #44: A. On 10/17/22 at 5:10 pm, during an interview, R #44 stated they (the facility) used to take her to work on her exercises and to walk with her but not anymore. B. Record review of R #44's care plan date 08/31/22 revealed a diagnoses of unspecified fracture (break) of the upper end of the right humerus (the long bone of the upper portion of the arm that connects to the shoulder). Interventions were therapy services as ordered. C. Record review of the medical records revealed no current or pending appointments for physical therapy or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-10-21 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview the facility failed to ensure residents maintain personal grooming for 5 (R #4, R #26, R #57, R #87 and R #91) of 8 (R #4, R #8, R #26, R #31, R #57, R #72, R #87 and R #91) residents reviewed for facial and nail grooming Activities of Daily Living (ADLs). These deficient practices could likely affect the residents' sense of dignity, resulting in feelings of shame or embarrassment, and could likely affect the health of the residents, causing infections. The findings are: Findings for R #26 A. On 10/17/22 at 4:15 pm during an observation and interview, R #26, a female resident, was observed to have a numerous facial hairs, approximately a 1/4 inch long, on her chin. She stated she would like the hairs cut but that she does not have tweezers or anything sharp to cut the hairs. B. On 10/20/22 at 2:27 pm during an interview with a family representative, the family representative stated that when she picked up R #26 for an appointment on 10/26/22, the hairs on R…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-10-21 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that residents receive treatment and care in accordance with professional standards of practice for 2 (R #6 and 18) of 3 (R #4, 6 and 18) residents reviewed for wound care. Failure to provide wound care as ordered by the physician could likely cause residents to have worsening wounds that could become infected causing delayed healing. The findings are: Resident #6 A. On 10/17/22 at 4:44 pm, during an interview with R #6 she stated that the dressing on her foot is not getting changed as often as it should. B. Record review of the Treatment Administration Record (TAR) for R #6 indicated that an order for Wound care to the right toes: clean and change on Tuesday, Friday, and Sunday and PRN (as needed) if it becomes dislodged or soiled, every evening shift. Start date 09/01/22 for 14 days. The TAR indicated that there was no documentation on the 4th or the 6th and there was a code indicating a 10 which means other/see progress notes, was noted on the 11th, and the13th. C. Record review of the TAR for R #6 indicated that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-10-21 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to assess for the benefit versus potential risk of increasing a dose of an antipsychotic medication (an reduce or relieve symptoms of psychosis, such as delusions (false beliefs) and hallucinations) after R #18 complained about not receiving wound care for 1 resident (R #18) of 5 (R #8, 18, 36, 54 and 91) reviewed for unnecessary medications. This deficient practice could likely cause residents to receive medications they do not need or may experience an adverse side effect. The findings are: A. Record review of the face sheet for R #18 indicated that she had a new diagnosis of dementia with agitation (agitation is a behavioral syndrome characterized by increased, often undirected, motor activity, restlessness, aggressiveness, and emotional distress) dated 10/01/22 and a diagnosis of major depressive disorder (a persistent feeling of sadness and loss of interest) on admission to the facility on [DATE]. B. Record review of the physician orders for R #18…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-10-21 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the medication error rate did not exceed 5% by performing 5 medication errors out of 43 opportunities for 5 (R #'s 13, 15, 22, 60, 76,) of 12 (R #'s 6, 10, 13, 15, 22, 36, 60, 75, 76, 85, 89, and 93) residents reviewed during medication administration. This resulted in a medication error rate of 11.43%. If medications are administered without regard to manufacturer's instructions for administration or specific alternate instructions from a knowledgeable professional [such as a pharmacist], residents may likely not experience the maximum benefit intended and fail to achieve their highest level of well being. The findings are: Findings for R #13: A. On 10/20/22 at 8:34 am, during an observation of medication administration to R #13 by Licensed Practical Nurse (LPN) #4, the medication prescribed, Molnupiravir [an anti viral drug for people with COVID-19, a disease in humans caused by a coronavirus,that sometimes causes severe symptoms] 4 capsules, were opened and then crushed by LPN #4 and added to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-10-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and record review the facility failed to ensure glucometer's [a medical device to measure glucose {sugar} levels in the blood] utilized by the facility for more than one resident were disinfected per manufacturers instructions after each time one was used, for 4 [R #'s, 13, 36, 89, and 93] of 4 [13, 36, 89, and 93] residents observed for capillary [small blood vessels] blood glucose (CBG) monitoring with glucometer's. This deficient practice may likely result in the spread of infections agents [viruses or bacteria] between residents and/or staff who utilize glucometer's. The findings are: A. On 10/19/22 at 11:42 am, during an observation of Licensed Nurse (LPN) #2 check R #36's CBG, after CBG test was completed LPN #2 was observed putting the glucometer in to her pocket then used alcohol based hand rub (ABHR) on her hands and returned to her medication (med) cart. After charting on her computer, she removed the glucometer from her pocket, wiped it down with one alcohol prep pad [small, individually packaged antiseptic wipes usually made of cotton saturated with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-21 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to notify and get consent from the Power of Attorney (POA) for R #18 for an antipsychotic medication increase for 1 (R #18) of 1 (R #18) residents reviewed for unnecessary medication. This deficient practice could likely cause residents to receive unwanted and unnecessary medications by not notifying the resident or the residents POA, and allowing them to decide if the medication was wanted or not. The findings are: A. Record review of the nursing progress notes dated 10/06/22, indicated the following, On Saturday after my (R #18) shower, you (speaking with LPN [License Practical Nurse] #1) did not change my dressing, I (R #18) sat with my family with socks on, the lady who is working now, she came & change it, she is not going to come & and tell me you were not here because you gave her money, I won't give up, I don't buy anybody, I told to (name) & will go to him and tell him, you didn't change my dressing, I thought you are good nurse but u r not you did not change my dressing Res constant going on with same conversation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-21 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and interview, the facility failed to ensure that the care plan was comprehensive and covered all care needs for 1 (R #18) of 1 (R #18) residents reviewed for wound care. If the facility fails to capture care needs this could likely put the resident at risk of not receiving the care and services they need. The findings are: A. Record review of the nursing progress notes indicated that R #18 had a partial amputation (partial or complete removal of a limb, as a preventative measure against malignancy (cancer) or gangrene (death of body tissues due to lack of blood flow)) of left hallux (hallux is the joint where your big toe connects to your foot) on 08/15/22. B. On 10/17/22 at 4:24 pm, during an interview with R #18, she stated that she got part of her toe (made a cutting motion with her hand) cut off. She stated that they are supposed to be doing dressing changes for it everyday but they aren't. C. Record review of the care plan that revised on 08/04/22 was completed and revealed no care plan intervention for the partial toe amputation. D. On 10/20/22 at 7:57…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-10-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to have physician orders for 1 (R #54) of 1 (R #54) resident by administering oxygen without a physician's order. If the facility fails to obtain orders for the administering of oxygen, it could likely cause the resident to not receive the therapeutic benefits, resulting in possible harm to the resident. The findings are: A. Record review of the face sheet indicated that R #54 had exacerbated COPD (Chronic Obstructive Pulmonary Disease is a chronic inflammatory lung disease that causes obstructed airflow from the lungs). Acute and chronic respiratory disease (Chronic respiratory failure is an ongoing condition that develops over time. Acute respiratory distress syndrome is a severe condition that occurs when fluid fills up the air sacs in the lungs). B. Record review of the care plan last revised on 09/14/22, indicated in interventions: oxygen settings, O2 (oxygen) via nasal cannula as ordered (see current MAR (Medication Administration Record)/physicians…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$99,247 in federal fines across 3 penalties. 1 Medicare payment denial on record.
- $23,760 — penalty dated 2025-11-20
- $17,345 — penalty dated 2025-05-16
- $58,142 — penalty dated 2024-07-12
- Medicare payment denial — starting 2025-07-10 for 15 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.4 | -0.4 vs chain |
| Health inspection | 3 of 5 | 2.8 | +0.2 vs chain |
| Staffing | 4 of 5 | 3.3 | +0.7 vs chain |
| Quality measures | 4 of 5 | 4.5 | -0.5 vs chain |
The other 193 homes this chain runs (chain average 3.4★, per CMS)
Showing 40 of 193; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| MARTIN, JOSHUA | Individual | W-2 MANAGING EMPLOYEE | since 09/21/2020 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | since 01/31/1996 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | since 09/21/2000 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | since 04/01/1996 |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 81% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.9M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NM
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Mexico Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 325103. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-16, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
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