Life Care Center Of Centerville
112 Old Dickson Rd, Centerville, TN 37033 · For profit - Corporation · 132 certified beds · (931) 729-4236 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- lower-than-typical staff turnover (29% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (17) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- about 22% of its spending goes to commonly-owned related companies
- its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.9% | 14.0% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.2% | 6.1% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.8% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 6.9% | 13.8% | 6.5% | typical |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.6% | 3.4% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 8.3% | 17.2% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 8.8% | 31.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 98.4% | 94.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.6% | 5.0% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 17.7% | 20.0% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 1.7% | 16.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.9% | 1.7% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 97.3% | 79.8% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 18.1% | 22.6% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 10.9% | 11.2% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.59 | 1.67 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 2.71 | 1.56 | 1.80 | worse |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
60.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 74 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 79.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 29 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.33 therapist hours per resident per day in 2026Q1 — more than 56% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 60.2%CMS range 50.8–69.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.5%CMS range 6.5–14.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 79.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 86.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 79.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.2% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.6%CMS range 5.1–13.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.20 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 132 beds and averages 67.7 residents a day — about 51% occupied, or roughly 64 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.52 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.03 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.09 hrs/resident/day on weekends vs 3.70 on weekdays — 16% thinner on weekends. RN hours go from 0.41 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 29% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
17 citations, most serious first. The 10 most serious are shown; the remaining 7 are one tap away and print in full.
- Potential for harm · E2024-09-12 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to report allegations of abuse to State Agency, Ombudsman, Adult Protective Services, and Law Enforcement for 4 of 4 (Resident #48, #54, #58, and #59) sampled residents reviewed for allegations of abuse. The findings include: 1. Review of the facility's policy titled, Abuse-Protection of Residents dated 6/17/2024, revealed The facility will ensure that all residents are protected from physical and psychosocial harm during and after the investigation .methods to ensure the protection of residents during an investigation may include but not limited to Responding immediately to protect the alleged victim and integrity of the investigation .Examining the alleged victim for any sign of injury, including a physical examination or psychosocial assessment if needed .Immediate notification of the alleged victim's practitioner and the family or responsible party Removal of access by the alleged perpetrator to the alleged victim…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-12 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, facility investigation review, and interview, the facility failed to provide evidence that all alleged violations of abuse were thoroughly investigated for 4 of 4 (Resident #48, #54, #58, and #59) sampled residents reviewed for abuse. The findings include: 1. Review of the facility's policy titled, Abuse-Protection of Residents reviewed 6/17/2024, revealed The facility will ensure that all residents are protected from physical and psychosocial harm during and after the investigation .methods to ensure the protection of residents during an investigation may include but not limited to Responding immediately to protect the alleged victim and integrity of the investigation Examining the alleged victim for any sign of injury, including a physical examination or psychosocial assessment if needed Immediate notification of the alleged victim's practitioner and the family or responsible party Removal of access by the alleged perpetrator to the alleged victim and that ongoing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility policy review, observation and interview the facility failed to ensure medications were properly stored when opened and undated medications were found in 1 of 6 medication storage areas (West Hall #1 Medication Cart). Findings include: Review of the facility's policy titled Storage and Expiration Dating of Medications, Biologicals dated 8/7/2023, revealed .Facility should ensure that medications and biologicals are stored in an orderly manner in cabinets, drawers, carts .Once any medication or biological package is opened .Facility should staff should record date opened on the primary medication container [vial, bottle, inhaler] .Facility should ensure that the medications and biologicals for each resident are stored in the containers in which they were originally received . Observation of the [NAME] Hall #1 Medication Cart on 9/11/2024 at 10:02 AM, revealed the following medications opened, unlabeled and undated medications loose in the medication cart drawer. a. ProAir inhaler b. Albuterol Sulfate inhaler During an interview on 9/11/2024 at 10:02 AM, Licensed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2020-02-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, observation, and interview, the facility failed to ensure food was stored, prepared, and served under sanitary conditions as evidenced by a dirty meat slicer, wet nesting of trays, dirty cups, dirty skillets and a plastic container of food sitting on the floor in the kitchen. The facility had a census of 71, with 71 of those residents receiving a meal tray from the kitchen. The findings include: 1. The facility's .Food and Nutrition Services Manual, revised 1/11/2017 documented, .associates are trained in the .cleaning and sanitation of all equipment and utensils .All items are air dried before storing . 2. Observation in the Kitchen on 2/3/2020 at 9:15 AM, showed a dirty meat slicer on the kitchen counter. During an interview on 2/3/2020 at 9:17 AM, the Certified Dietary Manager (CDM) was asked when should the meat slicer be cleaned. The CDM stated, .after use . The CDM was asked was the meat slicer clean. The CDM stated, No. Observation in the Kitchen on 2/4/2020 at 11:25 AM, showed 11 wet trays stacked together. During an interview on 2/4/2020 at 11:28 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-02-05 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the policy review, medical record review, and interview, the facility failed to notify the physician when a weight loss occurred for 1 of 5 sampled residents (Resident #46) reviewed for nutrition. The findings include: Review of the facility policy's titled, Changes in Resident's Condition or Status, dated 4/15/2019, showed .This facility will notify the .primary care provider .consult with the resident physician .Notification of Changes .A significant change in resident's physical .status . Review of the medical record, showed Resident #66 had a diagnoses of Dementia, Anemia, Vitamin D Deficiency, Cognitive Communication Deficit and Muscle Weakness. Review of the Care Plan dated 1/3/2020, showed Resident #46 had a nutritional problem with an intervention of, .Observe for and report to MD [Medical Doctor] .3lbs [3 pounds] in 1 week . Review of the Weights and Vital Summary dated 2/5/2020, showed the following weights for Resident #46: 1/7/2020 171.1 lbs, 1/8/2020 166 lbs. 1/28/2020 164 lbs. Review of the medical record, showed there was no documentation that the physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-02-05 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility failed to ensure Minimum Data Set (MDS) assessments were completed accurately for percutaneous endoscopic gastrostomy (PEG) tube use and dialysis for 2 of 20 sampled residents (Resident #18 and #21) reviewed. The findings include: 1. Review of the medical record, showed Resident #18 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses of Dementia and Dysphagia. Review of the significant change MDS assessment dated [DATE] and the admission MDS assessment dated [DATE], showed Resident #18 was cognitively impaired. A feeding tube, nasogastric, or abdominal PEG tube was not checked as being present. The Physician's Orders dated 1/22/2020 showed, .Enteral Feed Order four times a day Give 250 cc [cubic centimeters] Free H2O [water] QID [4 times per day] via PEG tube During an interview conducted on 2/5/2020 at 4:44 PM, the MDS Nurse confirmed Resident #18 had a PEG tube and should have been marked as yes on both of the MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-02-05 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility failed to revise the Care Plan for nutritional supplements for 1 of 5 sampled residents (Resident #46) reviewed for weight loss and nutrition. The findings include: Review of the medical record, showed Resident #46 was admitted to the facility on [DATE] with diagnoses of Dementia, Anemia, Vitamin D Deficiency, Cognitive Communication Deficit, and Muscle Weakness. Review of the Physician's Orders dated 1/30/2020, showed an order to administer, .House Supplement, Frozen in the afternoon, Give 4 oz. [ounces]. Document % [percent] taken/ With lunch . Review of the Care Plan dated 1/3/2020, showed Resident #46 had a nutritional problem with an intervention of, .Provide and serve diet as ordered, Regular texture with thin consistency . There was no documentation that the Care Plan was updated to include the new house supplement order. During an interview on 2/5/2020 at 12:04 PM, the Assistant Director of Nursing (ADON) confirmed that the care plan was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-02-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the policy review, medical record review, and interview, the facility failed to assess and monitor weights for 1 of 5 sampled residents (Resident #46) reviewed for nutrition. The findings included: Review of the facility's policy titled, Weight and Heights, dated 11/18/2019, showed .All residents are weighed within 24 hours of admission and weekly for 4 weeks . Review of the facility's policy titled, Claxton Dietetic Solutions, dated 10/10/2018, showed, .New Admits must be charted on by day 14 of admission .What your dietary manager should be providing you at each visit .RD [Registered Dietitian] referral list with new admits . Review of the facility's policy titled, Changes in Resident's Condition or Status, dated 4/15/2019, showed, .This facility will notify the .primary care provider .consult with the residents physician .Notification of Changes .A significant change in resident's physical .status . Review of the facility's policy titled, Resident at Risk (RAR) Meeting, dated 1/22/2019, showed, .This…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-02-05 · tag F0801 — isolatedEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, and interview, the facility's Registered Dietician (RD) failed to do an admission dietary assessment for Resident #46. The findings include: Review of the facility's policy titled, Claxton Dietetic Solutions, dated 10/10/2018, showed, .New Admits must be charted on by day 14 of admission . The review of the medical record, showed Resident #46 was admitted to the facility on [DATE] with diagnoses of Dementia, Vitamin D Deficiency, and Cognitive Communication Deficit. Review of the Weights and Vital Summary dated 2/5/2020, showed the following weights for Resident #46: 1/7/2020 171.1 lbs, 1/8/2020 166 lbs. 1/28/2020 164 lbs. There was no weight between 1/8/2020 and 1/28/2020. The Assistant Director of Nursing provided a weight of 160 pounds that was obtained on 2/4/2020. The facility was unable to provide an admission RD assessment for Resident #46. During an interview conducted on 2/5/2020 at 8:47 AM, the RD was asked when a dietary admission assessment should be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-03 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to promote and maintain resident dignity when 1 of 23 (Licensed Practical Nurse (LPN) #1) staff members stood over a resident while assisting the resident with their meal, and when 1 of 5 (LPN #2) nurses exposed a resident during insulin administration. The findings include: 1. The facility's Dignity policy with a revision date of 6/17/08 documented, .All Residents are treated in a manner and in an environment that maintains and enhances each resident's dignity and respect . 2. Observations in Resident #60's room on 4/1/19 at 11:51 AM, revealed LPN #1 standing over Resident #60 while assisting the resident with her meal. Interview with the Director of Nursing (DON) on 4/3/19 at 7:21 PM, in the Administrator Office, the DON was asked if it was appropriate for staff to stand over residents to assist them with meals. The DON stated, .they should be seated at eye level, face to face . 3. Medical record review revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 7 citations
- Potential for harm · D2019-04-03 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to assess 2 of 2 (Resident #65 and #73) for self-administration of medications. The findings include: 1. The facility's Self-Administration of Medication policy with a revision dated of 9/6/17 documented, .Each resident who desires to self-administer medication is permitted to do so if the facilities [facility's] interdisciplinary team has determined the practice would be safe for the resident and other residents in the facility .If the resident desires to self-administer medication, an order for self-administration will be obtained from the physician, and an assessment is conducted by the interdisciplinary team of the resident's cognitive, physical, and visual ability to carry out this responsibility .This assessment will be repeated as the resident's condition warrants . 2. The facility's Respiratory Medication Administration policy dated 12/3/18 documented, .Nebulizer therapy .Remain with the patient and continue…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-03 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to maintain privacy and confidentiality of resident medical records for 1 of 45 (Resident #50) sampled residents. The findings include: The facility's Health Insurance Portability and Accountability Act (HIPPA) Privacy and Security Training Acknowledgement form with a revision date of 1/29/2008 documented, .[Named Facility] has a legal and ethical responsibility to safeguard the privacy and security of all residents and to protect the confidentiality of their health information Medical record review revealed Resident #50 was admitted to the facility on [DATE] with diagnoses of Dysphagia, Atrial Fibrillation, Dementia, and Hypertension. Observations in the [NAME] Hall on 4/3/19 at 6:13 PM, revealed Resident #50's Medication Administration Record (MAR) was left open and unattended on the computer monitor screen on the medication cart. The resident's name and medications could be seen on the computer monitor screen.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-04-03 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility failed to accurately assess residents for height, anticoagulant medication use, and activities of daily living (ADL) for 3 of 24 (Resident #31, #54, and #81) sampled residents reviewed. The findings include: 1. Medical record review revealed Resident #31 was admitted to the facility on [DATE] with diagnoses of Traumatic Subdural Hemorrhage, Atrial Fibrillation, Depression, Chronic Obstructive Pulmonary Disease, Hypertension, and Diabetes. Review of the annual Minimum Data Set (MDS) assessment dated [DATE] revealed a height of 66 inches. Review of the NUTRITIONAL DATA COLLECTION/ASSESSMENT dated 3/21/19 revealed a height of 68 inches. Interview with MDS Coordinator #1 in the Training Room, the MDS Coordinator #1 was asked if the MDS height was accurate. MDS Coordinator #1 stated, It was miscoded .he is 68 inches. 2. Medical record review revealed Resident #54 was admitted to the facility on [DATE] with diagnoses of Dementia, Parkinson's Disease,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-03 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to ensure 1 of 5 (Licensed Practical Nurse (LPN) #3) nurses followed the facility policy and the physician orders for medication administration through a percutaneous endoscopic gastrostomy (PEG) tube. The findings include: 1. The facility's Medication Enteral Tubes . policy dated 11/2017 documented, .8. Verify tube placement .Insert a small amount of air into the tube with the syringe and listen to stomach with stethoscope for gurgling sounds . 2. Medical record review revealed Resident #34 was admitted to the facility on [DATE] with diagnoses of Traumatic Brain Injury, Percutaneous Endoscopic Gastrostomy Tube, and Dysphagia. The Physician Orders dated 3/28/19 documented, .Enteral Feed Order every shift Verify PEG tube placement by auscultation of 20 cc [cubic centimeters] of air prior to administration of meds, flushes . Observations in Resident #34's room on 4/3/19 at 12:25 PM, revealed LPN #3 administered PEG…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-03 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to ensure 2 of 5 (Licensed Practical Nurse (LPN) #3 and #2) nurses administered medications with a medication error rate of less than 5 percent (%). A total of 2 errors were observed out of 29 opportunities, resulting in an error rate of 6.89%. The findings include: 1. The facility's Respiratory Medication Administration policy dated 12/3/18 documented, .This facility will utilize the following Lippincott procedures .Lippincott procedures-Metered-dose inhaler use . The Lippincott procedures - Metered dose inhaler use procedure dated 2/15/19 documented, .Metered-dose inhaler [MDI] use .Assess the patient's breath sounds to obtain a baseline for comparison .When administering inhaled quick-relief medications .wait about 15 to 30 seconds between inhalations . 2. Medical record review revealed Resident #19 was admitted to the facility on [DATE] with diagnoses of Congestive Heart Failure, Chronic Obstructive Pulmonary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-03 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the GERIATRIC MEDICATION HANDBOOK provided by the American Society of Consultant Pharmacists, medical record review, observation, and interview, the facility failed to ensure 1 of 5 (Licensed Practical Nurse (LPN) #2) nurses administered medications free of significant medication errors. LPN #2 failed to administer insulin within the proper time frame related to food intake for Resident #66, which resulted in a significant medication error. The findings include: 1. The GERIATRIC MEDICATION HANDBOOK, thirteenth edition, page 45, documented, .Novolog .ONSET .15 min [minutes] .ADMINISTRATION .15 minutes prior to meals . 2. Medical record review revealed Resident #66 was admitted to the facility on [DATE] with diagnosis of Dementia, Diabetes, and Chronic Kidney Disease. The Physician Orders dated 3/28/19 documented, .NOVOLOG FLEXPEN 100 U/1ML [milliliters] UNIT .Inject as per sliding scale: .151 - 200 = 2 .subcutaneously before meals and at bedtime . Observations in the Activity Room in the Secure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-03 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medical record review, observation, and interview, the facility failed to ensure practices to prevent the potential spread of infection were followed when 1 of 1 (Registered Nurse (RN) #1) nurse failed to perform proper hand hygiene and contaminated a resident's bed during wound care, and when 1 of 1 (Certified Nursing Assistant (CNA) #1) staff member failed to clean a nebulizer mask after use. The findings include: 1. The facility's Hand Washing policy with a revision date of 11/11/16 documented, .Procedure .Turn off the water faucet without contaminating the clean hands .by using a paper towel . 2. Medical record review revealed Resident #46 was admitted to the facility on [DATE] with diagnoses of Paraplegia, Diabetes, and Pressure Ulcer Sacrum. Observations in Resident #46's room on 4/2/19 at 11:25 AM, revealed RN #1 performed wound care to Resident #46's sacral pressure ulcer. RN #1 performed improper hand hygiene twice during wound care when she turned off the water faucet using her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to LIFE CARE CENTERS OF AMERICA — 194 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.4 | +0.6 vs chain |
| Health inspection | 3 of 5 | 2.8 | +0.2 vs chain |
| Staffing | 3 of 5 | 3.3 | -0.3 vs chain |
| Quality measures | 5 of 5 | 4.5 | +0.5 vs chain |
The other 193 homes this chain runs (chain average 3.4★, per CMS)
Showing 40 of 193; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| DEVELOPERS INVESTMENT COMPANY INC | Organization | DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 01/17/2006 |
| PRESTON, FORREST | Individual | DIRECT OWNERSHIP INTEREST; INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 05/19/2011 |
| NEICE, BRANDI | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 11/03/2021 |
| SOLOMON, JENNIFER | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2019 |
| WALL, BEVERLY | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/04/2025 |
| HENRY, TERRY | Individual | CORPORATE DIRECTOR | since 10/13/2004 |
| LAY, LISA | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | since 02/09/2018 |
| SWANKER, RICHARD | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | since 01/01/2022 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | since 10/13/2004 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | since 10/13/2004 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/04/2025 |
| FLETCHER, TODD | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| HUTCHENS, ZACHARY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2017 |
| PRESTON, AUBREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
| ZIEGLER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 12/13/2024 |
CMS files one row per role, so the 26 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.6M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in TN
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Tennessee Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 445252. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-09-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.