Palm Valley Post Acute
13575 West McDowell Road, Goodyear, AZ 85395 · For profit - Corporation · 180 certified beds · (623) 536-9911 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
- it has abuse, neglect, or exploitation citations (F0600, F0607, F0609, F0610) — most recent Jun 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- inspectors cited 3 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (48) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $82,607 in federal fines (most recent 2025-02-06)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.0% | 10.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.5% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.8% | 1.2% | 2.0% | typical |
| Long-stay residents with depressive symptoms | 3.5% | 3.9% | 6.5% | better |
| Long-stay residents who were physically restrained | 1.8% | 0.3% | 0.1% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.1% | 2.1% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 11.6% | 12.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 26.5% | 21.0% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 94.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.8% | 4.4% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 21.9% | 20.6% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 8.7% | 10.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.3% | 1.2% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 94.9% | 87.3% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 15.2% | 23.7% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 6.9% | 10.4% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.32 | 1.47 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.00 | 1.42 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
60.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 140 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 66.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 69 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 60.5%CMS range 49.4–68.7 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.6%CMS range 8.4–15.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 66.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 60.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.0%CMS range 4.7–12.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.92 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 180 beds and averages 166.8 residents a day — about 93% occupied, or roughly 13 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.94 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.29 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.38 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.70 hrs/resident/day on weekends vs 4.04 on weekdays — 8% thinner on weekends. RN hours go from 0.31 to 0.23 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%. 3 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
48 citations, most serious first. The 16 most serious are shown; the remaining 32 are one tap away and print in full.
- Immediate jeopardy · Kcited before2023-11-22 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record reviews, resident and staff interviews, and facility documentation, policy and procedures, the facility failed to ensure that allegations of sexual abuse for one resident (#38) were reported immediately to the State Agency (SA) as required. The deficient practice resulted in resident subjected to further sexual abuse and could result in protection of other residents being compromised and increased risks for serious injury and harm. As a result, the Condition of Immediate Jeopardy (IJ) and Substandard Quality of Care (SQC) were identified. Findings include: On November 17, 2023 at 6:53 p.m., the condition of IJ was identified. The administrator (staff #38), the director of nursing (DON/staff #52) and the regional director of clinical services (staff #92) were informed of the facility's failure to ensure residents were free from sexual abuse by staff was found. The administrator (staff #38) presented the Plan of Correction (POC) on November 20, 2023 at 9:39 a.m. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Kcited before2023-11-22 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record reviews, resident and staff interviews, and facility documentation, policy and procedures, the facility failed to ensure that allegations of sexual abuse for one resident (#38) was thoroughly investigated. The deficient practice could result in protection of residents being compromised, residents are placed at increased risks for serious injury/harm and further abuse and appropriate corrective action not taken. As a result, the Condition of Immediate Jeopardy (IJ) and Substandard Quality of Care (SQC) were identified. Findings include: On November 17, 2023 at 6:53 p.m., the condition of IJ was identified. The administrator (staff #38), the director of nursing (DON/staff #52) and the regional director of clinical services (Staff #92) were informed of the facility's failure to ensure residents were free from sexual abuse by staff was found. The administrator (staff #38) presented the POC (Plan of Correction) on November 20, 2023 at 9:39 a.m. The administrator was informed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2023-11-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, resident and staff interviews, review of facility documentation, policy and procedures the facility failed to ensure one resident (#38) was free from sexual abuse from staff. The deficient practice resulted in psychosocial harm to resident #38 and had placed residents at increased risk for further abuse, serious injury, harm and psychosocial harm. As a result, the condition of Immediate Jeopardy (IJ) and Substandard Quality of Care (SOC) were identified. The census was 164. Findings include: On November 17, 2023 at 6:53 p.m., the condition of IJ was identified. The administrator (staff #38), the director of nursing (DON/staff #52) and the regional director of clinical services (Staff #92) were informed of the facility's failure to ensure residents were free from sexual abuse by staff was found. The administrator (staff #38) presented the POC (Plan of Correction) on November 20, 2023 at 9:39 a.m. The administrator was informed that the POC was not acceptable and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-02-06 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, facility documentation and policy review, the facility failed to ensure the necessary treatment and services were provided for 3 of 32 sampled residents according to professional standards regarding following physician orders for two residents (#95 and #77) and behavior monitoring for one resident (#108). The deficient practice resulted in resident hospitalization and could result in residents not receiving the necessary treatment, services and monitoring they need. Findings include: -Resident #77 was re-admitted on [DATE] with diagnoses of type 2 diabetes, end stage renal disease (ESRD), atherosclerosis of arteries, peripheral vascular disease and CHF (congestive heart failure). re-admission progress notes dated April 22, 2024 and June 13, 2024, indicated that an amputation had been recommended but the resident declined at that time. The care plan dated December 13, 2021 revealed the resident needed cardiac monitoring related to diagnoses of CHF…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-02-06 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, clinical record review, and review of facility policy, the facility failed to ensure pressure ulcer was assessed, monitored and treatment was provided for one sampled resident (#95). The deficient practice could result in development and/or worsening pressure ulcers. Findings include: Resident #95 was admitted on [DATE], with diagnoses of chronic respiratory failure, quadriplegia, tracheostomy status, dependence on respirator (ventilator) status, cerebellar stroke syndrome, history of sudden cardiac arrest, and chronic pain. The care plan dated November 29, 2023 revealed the resident was at risk for skin breakdown related to quadriplegia and hypoxia. Interventions included to administer medications/treatments/diet/supplements as ordered, air mattress as ordered, apply barrier cream as indicated, assist to turn and reposition as indicated/tolerated, check skin during daily care provisions, monitor skin with use of device(s) (i.e., brace, cast, splint etc.) for skin breakdown and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-11-22 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff interviews, facility documentation and review of policies and procedures, the facility failed to implement their policy regarding protection of resident, reporting and investigating an allegation of sexual abuse for one resident (#38). The deficient practice resulted in appropriate corrective action not taken, further sexual abuse for resident #38, compromised protection of other residents, abuse not reported and thoroughly investigated. Findings include: -Resident #38 was admitted on [DATE] with a diagnosis of unspecified sequelae of cerebral infarction, post-concussion syndrome, anxiety disorder and unspecified injury of head. Resident #38 was the alleged victim (AV). -Resident #17 was admitted on [DATE] with diagnoses of pain in the right lower leg, pulmonary hypertension, chest pain, and acute embolism. Resident #17 was the roommate of resident #38 (AV). A nursing note dated September 28, 2023 at 7:57 p.m. revealed that resident #17 arrived at the facility via…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-29 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, staff interviews, and facility documents and policy, the facility failed to ensure electronic medical records remained confidential for one resident (Resident #159). The universe was 163. The deficient practice could result in violations of patient privacy. Findings include:An observation during medication administration was conducted on January 28, 2026 at 8:12 a.m. with registered nurse (RN) Staff #169. Staff #169 gathered the medications to be administered to Resident #159. Staff #169 proceeded to turn around and walk into the resident's room at 8:23 a.m.An observation conducted on January 28, 2029 at 8:24 a.m. with Staff #169, revealed that upon returning to the medication cart, the electronic health records (EHR) for Resident #159 was still in view and open. Staff #169 confirmed that it Resident #159's EHR was visible at that time. Staff #169 revealed that the risks may be anybody could see that.An interview was conducted on January 28, 2026 at 2:00 p.m. with social services director Staff #34 who stated that leaving your computer screen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-29 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the clinical record review, interviews, and facility policy, the facility failed to ensure that a Preadmission Screening and Resident Review Screening was completed for 1 of 4 residents (Resident #158). The universe was 163. The deficient practice could result in specialized services not being identified and provided to the residents. Findings include:Resident #158 was admitted to the facility on [DATE] with medical diagnoses that include personal history of traumatic brain injury, opioid use, schizophrenia unspecified, and cognitive communication deficit.A minimum data set (MDS) completed on July 23, 2025 revealed a brief interview of mental status (BIMS) score of 7 which indicated that Resident #158 had severe cognitive impairment.The care plan dated July 18, 2025, revealed a focus area for medication-antipsychotic related to schizophrenia as evidenced by auditory hallucinations, and delusions. Date of revision on September 25, 2025. Interventions included: administer antipsychotic medication as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-29 · tag F0814 — failed to dispose of garbage properly — isolatedDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, and policy and procedures, the facility failed to ensure that refuse was disposed of appropriately. The deficient practice could result in an unsanitary condition and/or the harborage of pests.Findings include:During a kitchen inspection conducted on January 26, 2026, at 8:40 a.m. with Dietary Director (Staff #244), an observation revealed that the designated facility garbage receptacle area had an accumulation of refuse around and behind trash dumpsters to include a clear bag of trash, miscellaneous trash, yard waste, and a dead bird. Staff #244 stated that the bag of trash contained medical stuff, swabs, tissue, and that it looked clinical.An interview was conducted on January 28, 2026 at 10:14 a.m. with Maintenance Director (Staff #51) why stated that the protocol for maintaining the dumpster area was to inspect it every day. Additionally, Staff #51 stated that the responsibility for maintaining the cleanliness of the dumpster area is a team effort on the part of the maintenance team; and that, someone was designated every morning. Further,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the observations, clinical record review, interviews, and facility policy, the facility failed to ensure that urinary catheter bag for 1 of 2 sampled residents (Resident #6) was not resting on the floor. The universe was 22. The deficient practice could lead to catheter associated infection due to inappropriate urinary catheter bag placement. Findings Include:Resident #6 was admitted on [DATE], with diagnoses of sequelae of cerebral infarction, chronic respiratory failure, acute pulmonary edema, type 2 diabetes mellitus, and immunodeficiency. The care plan dated November 19, 2025, had a focused care area for Indwelling Catheter: Neurogenic Bladder. Interventions included providing a catheter every shift, ensuring a privacy cover is placed on the Foley bag, the resident has a position catheter bag and tubing below the level of the bladder and away from the entrance room door, monitoring signs and symptoms of discomfort on urination and frequency, monitor document for pain/discomfort due to the catheter.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-01 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, record review, and policy review, the facility failed to ensure the medication error rate was not 5% or greater, by failing to administer medications as ordered for two of four residents (#139, #87). The deficient practice could result in adverse effects and further medication errors.Findings include:Eight medication administration errors were identified out of twenty-six opportunities during medication administration observation. The medication error rate was 30.77%.Regarding Resident #139Resident #139 was admitted to the facility on [DATE] with diagnoses that included hydronephrosis, type two diabetes mellitus, and immunodeficiency. A medication administration observation was conducted with a Registered Nurse (RN/Staff #26) on July 31, 2025 at 8:34AM for Resident #139. During this administration, the RN was observed to take out a bottle of Cholecalciferol (Vitamin D3) 2.5mcg/1000IU, and the RN placed one tablet into the medicine cup. After preparing the resident's other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-01 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and review of facility policy, the facility failed to ensure that there were no expired supplies readily available for resident use and that medications available for resident use had visible expiration dates. The deficient practice could result in an increased risk for side effects or ineffective drug therapy. The census was 172 and the sample consisted of 34 residents.Findings include:Observation of a medication cart conducted on [DATE] at 12:58PM revealed several single-dose blister packets of Omeprazole within a small compartment in the top drawer of the medication cart. These medications were stored without the original box. Observation of the individual medication packets revealed that the packaging did not indicate an expiration date for the medication.Interview was conducted on [DATE] at 1:00PM with the Licensed Vocational Nurse (LVN/Staff #77) who was assigned to this medication cart. The LVN looked at the packets of Omeprazole and confirmed that she could not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff interviews, review of facility documentation and policy, and observation of current practice, the facility failed to evaluate and implement effective care plan interventions related to falls for one of two sampled residents (#156). The deficient practice resulted in the resident experiencing multiple falls in the facility, and could result in other residents failing to receive effective fall-prevention measures. The census was 172.Findings include:Resident #156 was admitted to the behavioral unit of the facility on June 25, 2025, with diagnoses displaced intertrochanteric fracture of left femur, subsequent encounter for closed fracture with routine healing, unspecified symptoms and signs involving cognitive functions and awareness, other abnormalities of gait and mobility, fall on same level, pain in left hip, parkinsonism, unspecified, unspecified dementia.Review of the Minimum Data Set (MDS) dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 99,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-24 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, review of records, and review of facility policy and procedure, the facility failed to protect the rights of one of five sampled residents (#1) to be free from abuse by another resident (#3). The deficient practice could lead to ongoing abuse leading to harm of other residents. -Findings include: Resident #1 was admitted to the facility with an original admission date of November 02, 2021, with diagnoses that included psychotic disorder with hallucinations due to known physiological condition, personality change, alcohol dependence with alcohol induced persisting dementia, vitamin deficiency, generalized anxiety disorder and type 2 diabetes mellitus. A review of the quarterly minimum data set (MDS) dated [DATE] for Resident #1 revealed a brief interview of mental status (BIMS) of 07, which indicated the resident was severely cognitively impaired. Review of the electronic medical records (EMR) progress note dated June 20, 2025, 22:30, revealed Resident #1 was questioned by the police…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-20 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to confirm that an allegation of misappropriation was appropriately reported to the state agency (SA). Failing to report could lead to other residents property being misappropriated. Findings include: Upon review investigation of the allegation of misappropriation complaint, the source of complaint was found not to be from the facility but by another reporting source. A federally reported incident number was not located in the (SA) reporting portal or the Complaint system for federal complaints. A call was placed by the surveyor to the state agency (SA) on March 20, 2025 at 09:05 am to verify that the reportable from the facility was received via the reporting system. At 09:06 am, is was confirmed that no submission for the initial report was found submitted from the facility. An interview was conducted with resident #2 on March 20, 2025 at 12:11 pm who revealed that the resident originally reported the missing wallet in February, to a certified nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on closed clinical record review, staff interviews, facility documentation and policy review, the facility failed to implement adequate supervision to one resident (#3) which resulted in a fall with injury. The deficient practice could result in other injuries to residents. Findings include: Resident #3 was initially admitted on [DATE] and most recently on February 8, 2025, with diagnoses of Parkinson's disease, dementia, trans ischemic attack (TIA), fracture of nasal bones. A brief interview for mental status (BIMS) assessment dated [DATE], revealed resident #3 had a score of 6, indicating severe cognitive impairment. A minimum data set (MDS) assessment dated [DATE], revealed the resident had a fall history in the last month. A care plan dated January 13, 2025, revealed that resident #3 was at risk for falls, listing three falls after admission to the facility. January 14, 2025, January 18, 2025, January 24, 2025. Educate resident/family/caregivers/IDT as to causes date initiated: January 13, 2025. Fall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 32 citations
- Potential for harm · E2025-02-12 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, interviews, and the facility policy and procedures, the facility failed to ensure that the physician and resident representative were notified of missed and rescheduled dialysis treatments for three of 10 sampled residents (#3, #9, #19); failed to ensure that pre and/or post dialysis assessment(s) were completed for resident (#18); and, failed to ensure dialysis policy contained the minimum requirements for the provision of dialysis services according to professional standards. The deficient practice could result in dialysis treatments and care not being met and not safely administered. Findings include: Regarding Incomplete pre and post dialysis assessments: -Resident #18 was admitted on [DATE] with diagnoses that included encephalopathy, dependence on renal dialysis, fluid overload, and unspecified kidney failure. A review of the quarterly MDS (minimum data set) assessment dated [DATE] revealed a BIMS (brief interview of mental status) score of 15, which indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-12 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, interviews, and the facility policy and procedures, the facility failed to protect the rights of one resident (#63) to be free from physical abuse by another resident (#48). The deficient practice could result in residents being physically injured. Findings include: -Resident #63 was admitted on [DATE] with diagnoses of Alzheimer's disease, depression, and history of falling. A review of the Quarterly MDS (minimum data set) assessment dated [DATE] revealed a BIMS (brief interview of mental status) score of 99, which indicated the resident was unable to complete the interview. The care-plan initiated on November 29, 2024 revealed that Resident #63 was resistive to care related to dementia, behaviors of refusing care, aimless wandering, exit seeking, intrusive at times. The goal was for resident to have decreased episodes of behavior. Interventions included to attempt to have 1:1 time when resident was having behaviors, allow wandering in safe areas within the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-06 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of resident council minutes, resident and staff interviews, and facility policy and procedures, the facility was failed to ensure concerns from the resident council meeting were considered or acted upon by facility staff. The facility census was 161 and the sample size was 32. The deficient practice could result in the residents' concerns, views, grievances or recommendations that affect their care, treatment and quality of life are not valued and considered. Findings include: The resident council minutes dated August 27, 2024 revealed that a resident brought up a concern of being served the same food for 2 days, not enough coffee brought down for meals, not having enough snacks and one resident's bed was making noise. The resident council minutes dated September 24, 2024 included the following issues were brought up in the meeting: -CNAs (certified nurse assistants) needed to help residents with simple tasks like opening blinds and getting the things residents asked for; -Food was cold at times; -Food portions seemed to get smaller; and, -One resident would like…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-06 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY -Resident #38 was admitted on [DATE] with diagnoses of major depressive disorder-single episode, anxiety disorder and schizoaffective disorder. The care plan dated December 14, 2021 included that the resident used an antidepressant medication related to depression and an antipsychotic medication related to schizoaffective disorder bipolar type. Interventions included to administer medications as ordered and psych follow-up as needed. The Level I PASRR (Pre-admission Screening and Resident Review) dated December 19, 2023 revealed that the resident had SMI (serious mental illness) diagnoses that included major depression and bipolar disorder; had mental disorder (MD) diagnoses of anxiety disorder.; and had no primary diagnosis of dementia. Per the documentation the resident had a recent psychiatric/behavioral evaluation on November 28, 2023 and was prescribed with psychotropic medications within the last 6 months. Further, the documentation included that a referral for Level II determination was determined. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-06 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY -Resident #153 was admitted on [DATE] with diagnoses of encephalopathy, type II diabetes mellitus, and acute pulmonary edema. A respiratory note dated December 9, 2024 revealed that resident was on 2 liters per minute of oxygen via nasal cannula. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed a brief interview for mental status (BIMS) score of 15, indicating intact cognition. The MDS assessment also coded that the resident was receiving oxygen therapy. A nurse practitioner (NP) note dated January 24, 2025 revealed the resident was on oxygen via nasal cannula. An observation was conducted on February 3, 2025 at 11:30 a.m. showing that resident #153 lying in bed wearing an oxygen nasal cannula that was connected to an oxygen concentrator by the bedside. The oxygen concentrator was on and set to 3 liters of oxygen. In another observation conducted on February 5, 2025 at 11:34 a.m., resident #153 was sitting up in bed wearing an oxygen nasal cannula that was connected to an oxygen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, facility documentation and staff interviews, the facility failed to ensure medications/treatment for two residents (#316 and #93) were not left at bedside. The facility census was 161 and the sample size was 32. The deficient practice could result in resident injury, medication over-dose or contraindications. Findings include: -Resident #316 was admitted on [DATE] with diagnoses of cerebral infarction, unspecified symptoms and signs involving cognitive functions and awareness, need for assistance with personal care, pressure ulcer of the sacral region and altered mental status. An observation was conducted on February 3, 2025 at 8:17 a.m. and revealed that there was a hydrophilic wound dressing containing petroleum, zinc oxide and dimethicone on the resident's bedside table. Resident #316 stated that the staff were aware that the cream was on her bedside table. In another observation was conducted on February 4, 2025 at 8:47 a.m., the hydrophilic wound dressing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-06 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record reviews, resident and staff interviews and policy review, the facility failed to ensure respiratory care related to BiPAP (Bi-level positive airway pressure)/CPAP (Continuous positive airway pressure) devices for one of 3 sampled residents (#98) and oxygen administration for one of 3 sampled residents (#153) consistent with professional standards was provided as ordered by the physician. The deficient practice could result in residents not receiving the necessary respiratory care and services to meet their needs. Findings include: -Resident #98 was admitted on [DATE] with diagnoses of Parkinson's disease, mentation fluctuations, obstructive sleep apnea, dependence on other enabling machines and devices, and need for assist with personal care. The admission summary note dated January 20, 2025 revealed that that the resident admitted to the facility for 8-week respite. A physician order dated January 20, 2025 included for Respiratory Therapy (RT) evaluation and treatment as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-06 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of resident council minutes, resident and staff interviews, a food test tray, and policy review, the facility failed to ensure food was palatable; and, failed to ensure food was at an appetizing temperature for resident consumption. The facility census was 161 and the sample size was 32. The deficient practice has the potential for residents who disliked a meal to experience nutritional problems or dissatisfaction with their meals. Findings include: The resident council minutes dated September 24, 2024 included an issue was brought up in the meeting that food was cold at times. The resident council minutes dated October 29, 2024 revealed a concern that rice served to resident was not fully cooked at times. The resident council minutes dated November 26, 2024 revealed issues reported that fish served was always dry. The resident council minutes dated December 31, 2024 revealed concerns that meals served were cold. During an interview conducted with a random an alert and oriented resident conducted on February 2, 2025 at 8:17 a.m., the resident stated that food served…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-06 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interview, and policy review, the facility failed to ensure food items were labeled and dated; failed to ensure temperature logs were maintained; and, failed to ensure kitchen was clean when preparing food for resident. The deficient practice could increase the risk of foodborne illness. Findings include: -Regarding food labeling, dating and storage During the initial kitchen observation conducted on February 3, 2025 at 7:26 a.m., the following items were found opened in the walk-in freezer: -Box of black bean burger; and, -Box of French toast bread. Both boxes had a plastic bag inside the box that was left opened exposing all the patties and the bread. During the initial observation of the nutrition refrigerator located in the unit conducted on February 3, 2025 at approximately 8:26 a.m., an unmarked or unlabeled Ziplock bag filled with single use creamer packets with use by or expiration date. The bottom bin of the refrigerator was filled with single use packets of syrup and jelly that was also not labeled with a used by or expiration date. There was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-06 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY -A medication administration observation was conducted with licensed practical nurse (LPN/staff #221) on February 4, 2025 at 9:05 a.m. The LPN entered a resident's room with prepared medications. There was an EBP (enhanced barrier precaution) signs posted outside of the resident's room. The LPN sanitized her hands, donned gloves on, mixed the crushed medications with water in separate medication cups, paused and disconnected the residents tube feeding, flushed the tube feeding with water and then administered the medications one at a time through the feeding tube. The LPN then flushed the feeding tube with water, reconnected and resumed the tube feeding then took her gloves off and sanitized her hands. However, the LPN did not don a gown prior to administering the medications to the resident. An interview was conducted on February 4. 2025 at 9:29 a.m. with the LPN (staff #221) who stated that the resident was on enhanced barrier precautions due to the resident having a tube feeding; and, the certified nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to protect and value the resident's private space by staff failing to knock on doors and requesting permission before entering rooms of two residents (#69 and #66); and, failed to ensure staff explained the care/treatment prior to performing ADL (activities of daily living) care for to one resident (#69). The deficient practice could result in residents' individuality not respected and residents not being treated in a dignified manner. Findings include: -Resident #69 was admitted on [DATE] with diagnoses of anoxic brain damage, hydrocephalus, altered mental status, seizures, quadriplegia, psychosis, depression, and anxiety disorder. A quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed that the resident had severe cognitive impairment; and that, the resident rejected care on 1-3 days during the look back period of 7 days of the assessment. Review of a care plan revised on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, staff interviews, and review of facility policy and procedures, the facility failed to ensure call light within reach for one sampled resident (#466). The deficient practice could result in residents not having their needs met timely which could negatively impact resident safety. Findings include: Resident #466 was re-admitted to the facility on [DATE] with diagnoses that included encephalopathy, type 2 diabetes mellitus, chronic pulmonary edema, acute respiratory failure, COVID-19, repeated falls, and chronic obstructive pulmonary disease. The admission summary note dated January 30, 2025 included that the resident was alert and oriented to self, was placed on oxygen upon arrival to the unit, had a G-tube (gastrostomy tube) and was on precautions due to being positive with COVID. A care plan dated January 31, 2025 revealed the resident was on ESP (enhanced standard precautions0 due to G-tube and wounds; was at risk for potential bleeding and bruising due to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-06 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, facility documentation, policies and procedures, the facility failed to protect the rights of one resident (#4) to be free from physical abuse by another resident. The deficient practice could result in further abuse of residents and appropriate action not taken. Findings include: -Resident #4 (alleged victim) was admitted to the facility on [DATE] with diagnoses of paranoid schizophrenia, dementia, bipolar disorder, schizoaffective disorder, anxiety disorder and major depressive disorder. A physician order dated September 4, 2019 included for resident to reside on secured behavioral unit related to mental illness. Review of the psychological-behavior care plan revised on May 13, 2024 revealed the resident exhibited or was at risk for behavioral symptoms, physical/verbal aggression and throwing things due to schizophrenia, schizoaffective disorder, anxiety and major depressive disorder. Interventions included to administer medication as ordered, monitor for side…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record reviews, staff interviews and policy and procedures, the facility failed to ensure that mitt restraints were removed following physician orders for 2 of 2 sampled residents (#69 and #133). The deficient practice could result in a lack of re-evaluation for the ongoing safe use of these restraints placing residents at risk for possible injury. Findings include: -Resident #69 was admitted on [DATE] with diagnoses of anoxic brain damage, hydrocephalus, altered mental status, seizures, quadriplegia, deformity of head, psychosis, depression, and anxiety disorder. The Adaptive Restraint Evaluation dated December 2, 2024 revealed that the resident was alert, disoriented, had a short attention span, unable to ambulate, falls/leans sideways bilaterally, no recovery of balance, needed to be repositioned and had medication change or addition in the past month. The NP (nurse practitioner) note dated December 8, 2024 included that the mitts were in place. Review of a Minimum Data Set…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-06 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, review of facility documentation, policy and procedures the facility failed to implement their policy to protect one resident (#4) from abuse and failed to thoroughly investigate an allegation of abuse for one resident (#4). The deficient practice could result in abuse continuing and not being prevented. Findings include: -Resident #4 (alleged victim) was admitted to the facility on [DATE] with diagnoses of paranoid schizophrenia, dementia, bipolar disorder, schizoaffective disorder, anxiety disorder and major depressive disorder. The eINTERACT Change in Condition evaluation dated January 30, 2025 revealed that the resident had a change in condition related to an alleged physical contact in the morning of January 30, 2025. Per the documentation, a certified nursing assistant (CNA) reported that the resident was struck with an open hand; and that the resident had no injuries. The NP (nurse practitioner) note dated January 30, 2025 included that the resident was punched by another…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-06 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review,staff interviews and review of facility documentation and policy/procedure, the facility failed to ensure an allegation of abuse was thoroughly investigated. The deficient practice could result in allegations of abuse not being investigated and abuse/neglect occurring in the facility. Findings include: -Resident #4 (alleged victim) was admitted to the facility on [DATE] with diagnoses of paranoid schizophrenia, dementia, bipolar disorder, schizoaffective disorder, anxiety disorder and major depressive disorder. The eINTERACT Change in Condition evaluation dated January 30, 2025 revealed that the resident had a change in condition related to an alleged physical contact in the morning of January 30, 2025. Per the documentation, a certified nursing assistant (CNA) reported that the resident was struck with an open hand; and that the resident had no injuries. The NP (nurse practitioner) note dated January 30, 2025 included that the resident was punched by another resident in the face.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review the facility failed to ensure one of 3 sampled residents (#77) and/or resident representative was provided with written notice regarding the bed hold policy upon transfer to the hospital. The deficient practice could result in residents and/or resident representatives not being informed of the facility's bed hold policy and not permitted to return to the facility. Findings Include: Resident #77 was re-admitted on [DATE] with diagnoses of type 2 diabetes, end stage renal disease (ESRD), atherosclerosis of arteries, peripheral vascular disease and congestive heart failure. The information provided in the resident's admission packet revealed no evidence that the bed hold policy was provided to the resident and/or the resident representative. An annual Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 15 which indicated the resident had intact cognition. The 72-hour charting note dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, resident and staff interviews and the Resident Assessment Instrument (RAI) manual, the facility failed to ensure that the Minimum Data Set (MDS) assessment for one of 32 sampled residents (#98) was accurate. The deficient practice could result suboptimal care planning and resident not receiving the care/services according to their needs. Findings include: Resident #98 was admitted on [DATE] with diagnoses of Parkinson's disease, mentation fluctuations, obstructive sleep apnea, dependence on other enabling machines and devices, and need for assist with personal care. The admission summary note dated January 20, 2025 revealed that that the resident admitted to the facility for 8-week respite. A physician's order dated January 20, 2025 included for Respiratory Therapy (RT) evaluation and treatment as indicated. A physician's order dated January 21, 2025 revealed an order written for RT BiPAP/CPAP (bilevel positive airway pressure/continuous positive airway pressure) 2 -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, resident and staff interviews, and facility policy review, the facility failed to ensure that a baseline care plan was developed and implemented regarding the use of BIPAP (Bilevel Positive Airway Pressure)/CPAP (continuous positive airway pressure) care/treatment within 48 hours for one of three sampled residents (#98). The deficient practice could result in lack of instructions for the provision of effective and person-centered care to the resident and staff not being aware of the equipment being used. Findings include: Resident #98 was admitted on [DATE] with diagnoses of Parkinson's disease, mentation fluctuations, obstructive sleep apnea, dependence on other enabling machines and devices, and need for assist with personal care. The admission summary note dated January 20, 2025 revealed that that the resident admitted to the facility for 8-week respite. A physician's order dated January 20, 2025 included for Respiratory Therapy (RT) evaluation and treatment as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interviews and facility policy, the facility failed to ensure that an individualized on-going program of activities that met the interests and supported the well-being were consistently provided for 1 of 1 sampled residents (#69). The deficient practice could result in resident's interests, the physical, mental and psychosocial well-being, decreased socialization and stimulation not being met. Findings Include: Resident #69 was admitted on [DATE] with diagnoses of anoxic brain damage, hydrocephalus, altered mental status, seizures, quadriplegia, deformity of head, psychosis, depression, and anxiety disorder. An activity care plan revised on April 16, 2024, revealed the resident was dependent on staff for activities and was unable to physically participate due to poor mobility, one-on-one activities for cognitive stimulation, social interaction related to cognitive deficits, immobility and physical limitations. Interventions included keeping the television on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-06 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, and facility policy, the facility failed to ensure that medications were not left unattended on top of the medication cart. The deficient practice could result in residents having access to unnecessary medications. The facility census was 161 and there were 32 sampled residents. Findings include: A medication administration observation was conducted with a licensed practical nurse (LPN/staff #221) on February 5, 2025 at 6:13 AM. During the observation, the LPN dispensed 1 tablet of metoclopramide (antiemetic) and 1 tablet of omeprazole (proton-pump inhibitors) into a medication cup. The LPN then placed metoclopramide container cup back into the medication cart, locked the medication cart and then walked down the hallway to a resident's room to administer the medication. However, the LPN did not put the omeprazole medication container back into the medication cart and was left on top of the medication cart unattended. An interview was conducted on February 5, 2025 at 6:40 a.m. with the LPN (staff #221) who stated that the omeprazole container…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-09 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and the facility policy and procedures, the facility failed to ensure a thorough investigation for one abuse allegation out of three on a resident to resident abuse complaint, involving resident #88 and #77. The deficient practice could result in appropriate corrective action not taken and an inaccurate investigative outcome. Findings include: -Resident #77 was admitted on [DATE] and discharged on July 27, 2024 with diagnosis including dementia of unspecified severity with other behavioral disturbance, Alzheimer's disease, polyarthritis, chronic obstructive pulmonary disease, end stage renal disease and polyneuropathy. A review of the quarterly MDS (minimum data set) dated April 16, 2024 revealed a BIMS (brief interview of mental status) score of 9, indicating moderate cognitive impairment. -Resident #88 was admitted on [DATE] with diagnosis including dementia with unspecified severity without behavioral disturbance, psychotic disturbance, mood disturbance,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-21 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, staff interviews and the facility policy and procedures, the facility failed to ensure that one resident (#2) was free from abuse from another resident (#12). This deficient practice could result in other residents being abused. Findings include: Resident #2 was admitted on [DATE] with diagnoses that included unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. The minimum data set (MDS) included a brief interview for mental status (BIMS), with a score of 03. Indicating the resident had a severely cognitive impairment. The care plan revealed that Resident #2 had potential to demonstrate physical and verbal behaviors towards staff during cares. The date initiated was August 19, 2024. Goals were written to demonstrate effective coping skills through the review date. Interventions included to analyze key times, places, circumstances, triggers, and what de-escalates behavior and document. Resident #12 was admitted on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-10 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff and resident interviews, facility documentation and policies, the facility failed to ensure that one resident (#1) was free from abuse by another resident (#2). Findings include: Regarding Resident #1: Resident #1 was admitted at the facility on October 13, 2023 with diagnoses of encephalopathy, Alzheimer's disease, and dementia. A review of resident #1 Quarterly Minimum Data Set (MDS) dated [DATE] revealed the Brief Interview of Mental Status (BIMS) score section was blank. In addition, revealed resident #1 had short and long-term memory problems, cognitive skills for daily decision making wass severely impaired, physical and verbal behavioral symptoms directed towards others were not exhibited, and wandering behavior occurred daily. A review of care plan initiated on November 1, 2023 revealed resident #1 was at risk for psychosocial behaviors or was at risk for behavioral symptoms such as physical aggression toward staff, throwing items (food tray), verbal aggression and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-08 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff interviews, facility documentation, policies and procedures, the facility failed to protect resident rights (#4002) to be free from sexual abuse by another resident (#4805). The deficient practice has the potential for further abuse resulting in harm to residents. Findings include: -Resident #4002 (alleged victim) was admitted on [DATE] with a diagnosis of Unspecified Dementia, Bipolar disorder, unspecified and Anxiety Disorder, unspecified. The annual MDS (minimum data set) assessment dated [DATE] revealed a BIMS (Brief Interview for Mental Status) of 14 suggesting that the resident had intact cognition. A progress notes on 3/6/24 at 1:26 AM revealed that the resident #4002 was being monitored for 72 hours related to being inappropriately touched by a male resident. The eINTERACT summary dated March 5, 2024 revealed resident #4002 was inappropriately touched in her left buttock by another resident (#4805); and that, resident #4002 complained that a male resident touched…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-01 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and family interviews, and review of facility policy and documentation, the facility failed to ensure personal privacy and confidentiality of medical records were maintained for one resident (#604). The deficient practice could result in unauthorized disclosure of resident information. Findings include: Resident # 604 was admitted on [DATE] with diagnoses of unspecified psychosis, anxiety disorder, type 2 diabetes mellitus, and depression. A health status note dated October 28, 2022 included that the resident was alert, verbally responsive and oriented to self, place and situation with forgetfulness; and was admitted with diagnoses of anxiety disorder, late effect stroke and diabetes mellitus (DM) type II. The eINTERACT summary dated October 29, 2022 revealed that the resident had a change in condition; and that the resident reported burning when urinating. Per the documentation, UA (urinalysis) and CS (Culture sensitivity) tests were ordered for a diagnosis of dysuria. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-01 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, facility documentation and policy and procedure review, the facility failed to protect the rights of one residents (#79) to be free from sexual abuse by another resident (#252); and, failed to protect the rights of one resident (#33) from physical abuse by another residents (#354 and #356). The deficient practice could result in further abuse of residents to occur. Findings include: Regarding resident #79 and #252 -Resident #79 (alleged victim) was admitted to the facility on [DATE] with diagnoses of unspecified dementia without behavioral disturbance, history of TBI (traumatic brain injury) and epilepsy. The comprehensive care plan included the resident had anxiety and delusions, was at risk for falls related to dementia with poor cognition. Interventions included to administer psychotropic medications as ordered. Goals included that resident will show decreased episodes of signs/symptoms of anxiety, depression and fewer indications of decreased well-being. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-01 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY -Resident (#65) was admitted on [DATE] with diagnoses of rhabdomyolysis, ESRD (end-stage renal disease and chronic peripheral venous insufficiency. The eINTERACT summary dated December 24, 2023 included the resident had a change in condition: abnormal vital signs, altered mental status and shortness of breath. Review of the clinical record revealed the resident was transferred to the hospital on December 24, 2024 for diagnoses of influenza and pneumonia. Further review of the clinical record revealed that the resident was readmitted back to the facility on December 28, 2024 into a private room for isolation due to Influenza A diagnosis. However, continued review of the clinical record revealed no evidence that the resident/ representative was notified in writing of the reason of the transfer. There was no documentation that the Ombudsman was notified of the resident's transfer/discharge. Review of the copies of notification of discharges and transfers for November through December 2023 and January 2024 revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-22 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 1) Based on clinical record review, interviews, and facility documentation and policy, the facility failed to ensure that nine out of 18 residents were free from abuse. The deficient practice resulted in physical and/or emotional injury to the residents. Resident #143 is a [AGE] year-old male admitted on [DATE] with admitting diagnosis of urinary tract, infection, end-stage, renal disease, heart failure, rhabdomyolysis, and altered mental status. Resident brief interview for mental status is 15 out of 15 as of [DATE]. Based on the facility ' s five day report, a complaint by the resident was received by the dialysis facility social worker reporting that one of his certified nursing assistants (CNA) was mean to him and grabbed him, roughly and caused bruises on his left arm. Based on Nursing progress note written on [DATE] by a Licensed Practical Nurse (LPN) staff #142, residence care plan was updated, the bruises on his left arm were noted and care planned, the CNA no longer works in the unit and in the building…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-22 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interviews, and facility documentation and policy, the facility failed to follow its policy regarding reporting and investigating abuse. The sample size was four out of 18 residents. During the investigation conducted on 12/18/2023 through 12/22/2023, revealed documentation that the suspicion of abuse was not reported immediately to the administrator and to other officials according to state law. The policy states the term, immediately, as meaning within two hours of an allegation of abuse involving or resulting in seriously bodily injury or within 24 hours of an allegation that does not involve abuse resulting in serious bodily injury. The policy documents that any employee who has been accused of resident abuse is to be placed on leave with no resident contact until an investigation is complete. A review of facility policy regarding reporting and investigating abuse revealed documentation that the suspicion of abuse must be reported immediately to the administrator and to other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-22 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interviews, and facility documentation and policy, the facility failed to ensure that one resident ' s rights were protected by failing to report an accident and injury. Resident #168 is a [AGE] year old male admitted on [DATE] with the admitting diagnosis of dementia, chronic obstructive pulmonary disease, Parkinson ' s disease, acute kidney failure, and history of COVID-19. SBAR evaluation dated [DATE], reveals that resident had a fall that sustained a hematoma to his head. A progress note dated [DATE] at 4:59 PM, a Night Shift CNA was interviewed and he reports that the resident fell at around 5:45 AM on the morning of [DATE], just prior to the morning shift. The resident was up in his wheelchair and was found on floor next to the wheelchair near patio door. During the investigation, on [DATE] at 10:02 AM in the morning, an outgoing call was placed to staff number 189. This investigator was unable to leave a message in her voicemail as there is no outgoing message. On [DATE]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-31 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to report an allegation of sexual abuse to the stated agency, and failed to complete a 5-day written investigation. The deficient practice could result in residents not being protected from abuse. Findings include, Resident (#80) was admitted to the facility on [DATE] with diagnoses that included unspecified sequelae of cerebral infarction, morbid obesity, post-concussional syndrome, anxiety disorder, unspecified injury of head, subsequent encounter, and an assault by other bodily force, subsequent encounter. Review of the minimum data set (MDS) dated [DATE] reveals a brief interview of mental status score of 15 indicating the resident was cognitively intact. Review of a progress note dated October 5, 2023 revealed that resident #80 discharged home with her husband via a private vehicle. Review of the clinical record revealed a letter dated October 17, 2023 from a solicitor stating resident #80 had retained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$82,607 in federal fines across 1 penalty.
- $82,607 — penalty dated 2025-02-06
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 1 of 5 | 2.5 | -1.5 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PROVIDENCE GROUP INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/01/2023 |
| NASSOUR, WILLIAM | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 04/09/2015 |
| SPETH, TERRY | Individual | W-2 MANAGING EMPLOYEE | — | since 03/01/2023 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $906K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in AZ
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arizona Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 035255. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.