Sun City Post Acute
9940 West Union Hills Drive, Sun City, AZ 85373 · For profit - Limited Liability company · 118 certified beds · (623) 933-0022 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Jan 2024
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (58%) runs well above the national median (45%)
- its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 4.4% | 10.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.3% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.6% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 12.8% | 3.9% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.3% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.2% | 2.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 4.9% | 12.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 33.1% | 21.0% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 94.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 0.9% | 4.4% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 10.9% | 20.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 1.1% | 10.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.2% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 86.7% | 87.3% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 27.0% | 23.7% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 13.9% | 10.4% | 12.0% | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
51.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 29 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 63.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 49 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.58 therapist hours per resident per day in 2026Q1 — more than 87% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 3% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 51.8%CMS range 36.3–69.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.2%CMS range 8.0–17.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 63.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 46.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 32.6% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.84 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 118 beds and averages 110.7 residents a day — about 94% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.43 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.53 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.09 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.12 hrs/resident/day on weekends vs 3.56 on weekdays — 12% thinner on weekends. RN hours go from 0.59 to 0.39 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 58% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 11 most serious are shown; the remaining 22 are one tap away and print in full.
- Actual harm · Gcited before2021-08-06 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and review of policies and procedures, the facility failed to ensure two out of two residents (#24 and #61) sampled received necessary treatment and services to promote healing and prevent new ulcers from developing. The deficient practice could result in pressure ulcer complications and new pressure ulcer formation. Findings include: -Resident #24 was admitted to the facility on [DATE] with diagnoses that included fractures of the right fibula and right tibia, dysphagia, and altered mental status. A nurse progress note dated March 13, 2020 revealed a skin check was completed and the heels, area between toes, and bony prominences appeared free from redness, maceration or breakdown. A nursing assessment dated [DATE] revealed the resident was admitted for therapy and wound care, and that the resident had an external fixation device to the lower right extremity with six pins into the skin wrapped with ace wrap from the knee to the ankle. The assessment included a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate monitoring and supervision to prevent avoidable accident for one Resident (#1). The deficient practice could result in an inadequate supervision of residents and further accidents.Findings include:Resident #1 was admitted to the facility on August, 24, 2025 with diagnoses that included other symptoms and signs involving cognitive functions and awareness, Wernicke's Encephalopathy, other abnormalities of gait and mobility, and unsteadiness on feet.A quarterly minimum data set (MDS) assessment dated [DATE] revealed that the resident had a brief interview for mental status (BIMS) score of 8, which indicated moderate cognitive impairment.A care plan focus initiated on November 28, 2025 revealed that Resident #1 exhibited behavior problems that include, but are not limited to wandering, exit-seeking, rummaging through other's belongings, throwing and pushing items, agitation, restlessness, hallucinations, delusions and displays…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-28 · tag F0552 — patternEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record review, and the state agency reporting system, the facility failed to ensure resident rights to informed consent regarding insurance changes for 4 of 5 sampled residents (#1, # 2, #3 and #4). Failing to fully inform what a change in plan can do, may cause a delay in care, change benefits to assist a resident that was chosen for a specific reason or harm to a resident. Findings include: - Resident #1 was admitted on [DATE] with medical diagnoses that include: cellulitis, anemia, peripheral vascular disease, type 2 diabetes mellitus with hyperglycemia. An MDS (Minimum Data Set) assessment dated [DATE] revealed a BIMS (Brief Interview for Mental Status) score of 15 indicating that resident #1 was cognitively intact. - Resident #2 was admitted on [DATE] with medical diagnoses that include hemiplegia, affecting right dominant side, chronic obstructive pulmonary disease, hypertensive heart and chronic kidney disease with heart failure and stage 1 through stage 4 chronic kidney…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-22 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review and staff interviews, the facility failed to ensure that medications were not left at bedside and was not readily available for use for one resident (#282). This deficient practice could result in residents not receiving medications as ordered by the physician and in increased risk of side effects. Findings include. Resident #282 admitted on [DATE] with diagnoses of chronic respiratory failure, unspecified whether with hypoxia or hypercapnia, chronic obstructive pulmonary disease, and other nonspecific abnormal finding of lung field. The clinical record revealed a physician order for amoxicillin-pot clavulanate (antibiotic) 875-125 mg (milligram) give 1 tablet by mouth every 12 hours for bacterial infection pneumonia for 10 days. During an observation conducted on March 19, 2024 at 10:03 a.m., resident #282 stated that he forgot to take his pill. The resident then got out of his bed, went to his bedside table, and took a white oval-shaped tablet off the top of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-22 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews and review of facility policy, the facility failed to ensure reasonable care was exercised for the protection of one resident's (#64) personal property from loss or theft. The deficient practice could result in residents' personal property not being kept from loss or theft. Findings include: Resident #64 was admitted on [DATE] with diagnoses of peripheral vascular disease, major depressive disorder, unspecified dementia, psychotic disturbance, mood disturbance, anxiety and acquired absence of right leg below knee. Review of the admission note dated October 6, 2021 revealed the resident was admitted from the hospital with no clothing. Per the documentation, there was a wallet with social security card, two keys, credit card and a sealed envelope. Further review of the clinical record revealed there were no personal inventory list for resident #64. The annual Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-22 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to ensure there were no expired medications readily available for resident use; and,failed to ensure that medications were not left unattended. The deficient practice could result in increase risk for side effects and resident having access to unnecessary medictions. Findings include: A medication cart observation in the A-hall was conducted with a licensed practical nurse (LPN (staff #191) on March 21, 2024 at 9:59 a.m. There was an expired enteric coated aspirin was found in the top drawer of the medication cart. The LPN removed the bottle from the medication cart; and, the LPN stated that she had been through that cart multiple times looking for outdated medications. In an interview with another LPN (staff #198) conducted on March 21, 2024, the LPN stated that if an expired medication was given to the resident, she would notify the unit manager and the doctor, make a notation in the resident's clinical record. During the medication pass observation conducted with another LPN (staff #92) on March 22, 2024 at 8:26…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-04 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and facility policy and procedures, the facility failed to ensure that two residents (#620 and # 600) was free from abuse of another. The deficient practice could result on resident being physically and psychosocially harmed by other residents. Finding includes: -Regarding Resident # 620 Resident #620 (alleged victim) was admitted to facility on October 5, 2023 with diagnosis included senile degeneration of brain, muscle weakness, depression, obstructive, and reflux uropathy. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a BIMS score of 06 indicating that the resident has severe cognitive impairment. The MDS also indicated that the resident has not exhibited psychosis or behavioral symptoms during the assessment period. Review of the care plan initiated on September 14, 2023 revealed the resident at risk for experiencing adjustment issues related to change in customary lifestyle and routines and/or difficulty accepting placement…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-12-02 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews, facility documentation and review of policy, the facility failed to ensure that residents (#94, #151, #162, & #27) meals were provided at scheduled times. The deficient practice could result in residents not receiving their meals on time. Findings include: Resident #94 was admitted to the facility on [DATE] with diagnosis that included chronic kidney disease, stage 3, need for assistance with personal care and muscle weakness. The state database information received on October 24, 2022 stated that the facility administrator was notified of care concerns regarding the resident on October 24, 2022 at approximately 8:30 am. The admission MDS (Minimum Data Set) assessment dated [DATE] included a brief interview for mental status (BIMS) score of 14 indicating the resident's cognition was intact. The MDS assessment revealed the resident was independent with eating. The facility investigation report dated October 31, 2022 revealed that on October 24, 2022, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-12-02 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interviews, and the facility's policy and procedure, the facility failed to inform one resident (#90) and or the resident's representative in advance regarding the risks and benefits of proposed treatment and care related to the use of a Geri chair. The sample size was 2. The deficient practice could result in residents and representatives not being informed of the risks and benefits to using a Geri chair. Findings include: Resident #90 was admitted to the facility on [DATE] with diagnoses that included cerebral infarction, hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting the left dominant side and repeated falls. A quarterly Minimum Data Set assessment dated [DATE], revealed a Brief Interview for Mental Status score of 14, which indicated the resident had no cognitive impairment. Review of a general progress note dated November 19, 2022 at 7:15 a.m. revealed the resident was found on the floor and was placed in a Geri chair…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-02 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interviews, and policy review, the facility failed to ensure an evaluation and ongoing assessment was completed regarding the use of a physical restraint for one resident (#90). The sample size was 2. The deficient practice could result in improper use of restraints and possible injury to residents. Findings include: Resident #90 was admitted to the facility on [DATE] with diagnoses that included cerebral infarction, hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting the left dominant side and repeated falls. A quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 14, which indicated the resident had no cognitive impairment. Review of a general progress note dated November 19, 2022 at 7:15 a.m. revealed the resident was found on the floor and was placed in a Geri chair to bring out to the nurse's station. Review of a general progress note dated November 20, 2022 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-02 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and review of the Resident Assessment Instrument (RAI) [NAME], the facility failed to ensure that a significant change Minimum Data Set (MDS) assessment was completed for one sampled resident (#26). The deficient practice could affect residents' continuity of care. Findings include: Resident #26 was admitted to the facility on [DATE] with diagnoses that included Multiple Sclerosis, unspecified Dementia unspecified severity, without behavioral disturbance, Psychotic Disturbance, Mood Disturbance, Anxiety, Contracture of muscle right and left lower leg, and Chronic Pain Syndrome. A physician's order dated October 28, 2022 stated for the resident to be placed on hospice services. The resident was admitted into hospice services on October 28, 2022, however there was no evidence that the significant change MDS assessment had been completed until November 30, 2022. During an interview conducted with the MDS coordinator (registered nurse/staff #35) on November 30,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 22 citations
- Potential for harm · D2022-12-02 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, staff interviews and review of policy, the facility failed to ensure that two residents (#1 and #150) who were unable to carry out activities of daily living (ADLs) were consistently provided care regarding oral care and incontinence care. The sample size was 6. The deficient practice could result in residents with unmet ADL care. Findings include: -Resident #1 was admitted to the facility on [DATE] with diagnoses that included unspecified dementia, Parkinson's disease, Schizophrenia and need for assistance with personal care. During an observation of the resident conducted on November 28, 2022 at 11:11 am, the resident's teeth were observed to be black with white substance build up in between the teeth. Review of the baseline care plan dated November 11, 2022 revealed the resident required assistance for ADL care in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion and toileting related to recent illness, hospitalization…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-12-02 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy reviews, the facility failed to ensure proper skin assessment necessary to identify and treat lice infestation of one sampled resident (#69). The deficient practice could result in undetected lice infestation of residents. Findings include: Resident #69 was admitted on [DATE] with diagnoses that included schizophrenia, type 2 diabetes mellitus, dementia, gastroesophageal reflux disease, and age-related cataract. A care plan initiated on February 15, 2021 revealed that the resident was at risk for decreased ability to perform ADL(s) (activities of daily living) in bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, toileting related to diabetes, dementia. Interventions indicated to provide the resident with set-up to extensive assists for bathing, grooming, personal hygiene and dressing. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-12-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and facility policies and procedures, the facility failed to ensure pressure ulcer assessment was completed for one resident (#248). The sample size was 5. The deficient practice could result in the resident not receiving the appropriate pressure ulcer treatment. Findings include: Resident #248 was admitted on [DATE] with diagnoses of sepsis, anemia, hypomagnesemia, melena, difficulty in walking, and bacteremia. A nursing note dated August 6, 2022 indicated that the resident was alert and oriented to person, place, time, with modified independence in decision making skills for daily routine. The note also revealed a skin check was completed on the resident and no skin injury or wounds were noted. The Skin Check assessment dated [DATE] stated the resident did not have any skin injury and or wounds. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15 indicating that the resident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-12-02 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure that one resident (#63) was consistently provided meals and assistance to eat to maintain adequate nutrition. The sample size was 4. The deficient practice could result in nutritional needs of residents not being met. Findings include: Resident #63 was admitted to the facility on [DATE] with diagnoses that included dementia, displaced intertrochanteric fracture of left femur, major depressive disorder, muscle weakness, and need for assistance with personal care. A care plan initiated on May 30, 2022 identified that the resident required assistance for ADL (activities of daily living) care which included eating. The goal was that the resident's ADL care needs will be anticipated and met. A physician's order dated May 30, 2022 stated regular diet, regular texture. Another care plan initiated on June 2, 2022 indicated that the resident has a nutritional risk and sign of weight loss for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-02 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, resident and staff interviews, and the facility's policy and procedure, the facility failed to provide respiratory care in accordance with the professional standard of practice for one sampled resident (#54). The deficient practice could result in adverse effects to residents. Findings include: Resident #54 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease and atherosclerotic heart of native coronary artery without angina pectoris. A quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident had no cognitive impairment. During an observation conducted on November 28, 2022 at 10:37 a.m., a nebulizer machine was observed attached to nebulizer tubing sitting on top of an air conditioning unit. The nebulizer chamber contained unknown particles, beige in color, and the tubing was moist. The nebulizer tubing was not cleaned…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-02 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a clinical record review, staff interviews, and facility policy, the facility failed to ensure one resident (#25) received pain medication as ordered by the physician. The sample size was 5. The deficient practice could result in residents receiving medications that may not be necessary. Findings include: Resident #25 was admitted to the facility on [DATE], with diagnoses that included other Sequelae of Cerebral Infarction, Hemiplegia, Unspecified affecting left dominant side, Chronic Obstructive Pulmonary Disease, unspecified, Fibromyalgia, and Systemic Lupus Erythematosus, unspecified. A review of the resident's care plan initiated on May 28, 2022 revealed the resident was at risk for alterations in comfort related to deconditioning and that the resident was prescribed an opioid medication for pain control. Review of the physician orders dated August 10, 2022, revealed an order for Percocet (opioid analgesic) 5-325 milligrams by mouth every 6 hours as needed for moderate to severe pain (pain levels…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-02 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY -Resident #90 was admitted to the facility on [DATE] with diagnoses that included repeated falls, hemiplegia and hemiparesis following unspecified cerebrovascular diseases affecting left dominant side, and other symptoms and signs involving cognitive functions and awareness. A practitioner notes dated September 12, 2022 at 11:35 a.m., stated related to psychiatric, the resident is cooperative. A quarterly MDS assessment dated [DATE], revealed a BIMS score of 15, which indicated the resident had no cognitive impairment. The assessment included the resident's mood interview (PHQ-9) which indicated no symptoms, and no behavior or potential psychosis. Per the assessment, the active diagnoses included cerebrovascular accident and no psychiatric mood or disorder. Review of the nursing progress notes dated August 23 and 29, 2022; September 7, 2022; November 12 and 19, 2022 revealed the resident was found on the floor. A care plan with a revision date November 23, 2022 included a problem that the resident is at risk for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-08-06 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and review of policies and procedures, the facility failed to ensure one resident (#24) received treatment and care in accordance with professional standards regarding wound/skin treatments and monitoring. The sample size was 18. The deficient practice could result in adverse outcomes for residents. Findings include: Resident #24 was admitted to the facility on [DATE] with diagnoses that included fractures of the right fibula and right tibia, dysphagia, and altered mental status. Regarding the external fixator pin sites: Review of a nurse progress note dated March 13, 2020 revealed the resident was a new admission from the hospital and had an external fixation device to the right lower extremity with six pins into the skin with ace wraps from the knee to ankle. The nurse was unable to assess the skin underneath related to agitation by the resident when the nurse attempted to look. The care plan initiated on March 14, 2020 stated the resident required assistance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-08-06 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure three of four sampled residents (#214, #33, and #17) were weighed per the physician's order. The deficient practice can result in residents' nutritional status not being monitored. Findings include: -Resident #214 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes with diabetic chronic kidney disease, dependence on renal dialysis, acquired absence of right leg above knee and end stage renal disease. A care plan was initiated on July 19, 2021 that stated resident #214 was at nutritional risk due to end stage renal disease, diabetes, recent right above knee amputation and pressure ulcer on the sacrum. The goal was that the resident would maintain a stable weight. Interventions included monitoring unplanned weight loss/gain for changes in nutritional status. The admission Minimum Data Set (MDS) assessment dated [DATE] included the resident scored 14 on the Brief Interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-08-06 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident and staff interviews, facility documentation, and policy review, the facility failed to ensure there was sufficient nursing staff to meet the needs of the residents. This deficient practice results in resident needs not being met. The census was 66. Findings include: During the initial phase of the survey 9 out of 25 sampled residents identified concerns of not having enough nurses and CNAs (certified nursing assistants). One resident reported waiting up to 6 hours for help and that it was worse at nights but was bad all the time. Multiple residents stated call light response times were between 2 minutes to an hour. Another resident stated that they were left in a shower chair for 45 minutes waiting for their turn in the shower. One resident stated that they were only showered once weekly and some scheduled showers were missed all together. Several residents stated medications were sometimes given late and that they have received their every 4-hour medication two hours late. Another resident stated it may take 20 minutes to have their briefs changed at night, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-08-06 · tag F0770 — failed to provide lab services — patternProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, facility documentation, clinical record review, staff interviews, policy review, and the manufacturer's instructions, the facility failed to ensure that quality control solution testing was consistently completed on a multi-use glucometer and failed to ensure the container for the glucometer test strips was dated when opened. The deficient practice could result in not being aware of glucometers that were not functioning properly which could result in inaccurate glucose levels for residents with diabetes. Findings include: -An observation of the medication cart (#1) on the memory care unit (station 3) was conducted on August 4, 2021 at 7:50 AM with a Licensed Practical Nurse (LPN/staff #44). Review of the blood glucometer daily quality control logs for February 2021, March 2021, April 2021, and May 2021 revealed multiple days that there was not documentation that the daily glucometer control testing for accuracy was completed. The LPN stated that was the only binder for that unit and that the testing is done by the night shift. The LPN stated that she did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-08-06 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews, and review of policy and procedures, the facility failed to ensure infection control standards were maintained during medication administration. The census was 66. The deficient practice could result in the transmission of infection. Findings include: -A medication administration observation was conducted on August 4, 2021 starting at 7:46 a.m. with a Licensed Practical Nurse (LPN/staff #102). At 7:54 a.m., the nurse was observed to use hand sanitizer at the cart then dispensed the medications for a resident. After entering the resident's room, the nurse handed the medication cup and water cup to the resident. After taking the medications, the resident handed the cups back to the nurse who disposed of the items. The nurse was not observed to perform hand hygiene after the medication administration. At 8:00 a.m., the nurse dispensed the medication for another resident. The nurse was not observed to perform hand hygiene prior to dispensing the medications or before entering the resident's room. The nurse handed the medication cup to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-08-06 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff interviews, and policy review, the facility failed to ensure two of six sampled residents (#33 and #119) and/or their representative were informed of the risks and benefits of psychotropic medications prior to the administration of the medications. The deficient practice can result in the resident and/or the resident representative not being aware of the benefits and the potential adverse side effects of taking psychoactive medications. Findings include: -Resident #119 was admitted to the facility on [DATE] with diagnoses that included unspecified dementia with behavioral disturbances and essential hypertension. A physician order dated July 20, 2021 included for Mirtazapine (antidepressant) 15 milligrams (mg) by mouth at bedtime for depression as evidenced by ineffective sleep pattern. Review of the Psychotropic Medication Administration Disclosure form outlining the risks and benefits of receiving Mirtazapine/Remeron and Olanzapine/Zyprexa did not include the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff interviews, and policy review, the facility failed to ensure advanced directives were accurately documented for two of four sampled residents (#33 and #163). The census was 66. The deficient practice could result in residents receiving services which are not in accordance with their wishes. Findings include: -Resident #33 was admitted to the facility on [DATE] with diagnosis that included fracture of unspecified part of neck of left femur, chronic obstructive pulmonary disease, dysphagia, post-traumatic stress disorder (PTSD), anxiety disorder and alcohol dependence with withdrawal. Review of the clinical record revealed an Advance Directive form signed by the resident's responsible party on [DATE] which revealed the resident code status was DNR (Do Not Resuscitate) indicating the resident did not want cardiopulmonary resuscitation (CPR). A baseline care plan dated [DATE] included the resident has an established advanced directive and chooses to be a DNR. The goal was that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to ensure the physician was notified of one resident's (#33) significant weight loss. The sample size was 4. The deficient practice could result in physicians not being notified of changes in residents' conditions. Findings include: Resident #33 was admitted to the facility on [DATE] with diagnoses that included fracture of unspecified part of neck of left femur, hereditary motor and sensory neuropathy, chronic obstructive pulmonary disease (COPD), dysphagia, post-traumatic stress disorder (PTSD), anxiety disorder and insomnia. Review of the clinical record revealed the weight recorded on June 8, 2021 was 152.8 pounds (lbs.). A physician order dated June 9, 2021 revealed an order to weigh the resident every month starting on the 10th and every Thursday for 4 weeks. The baseline care plan dated June 9, 2021 revealed the resident was at nutritional risk as evidenced by diagnoses of hereditary motor and sensory neuropathy,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to ensure the Level 1 Pre-admission Screening and Resident Review (PASRR) was updated for one sampled resident (#33), after the resident's stay in the facility was over 30 days. The deficient practice could result in specialized services needed not being identified and provided for residents. Findings include: Resident #33 was admitted to the facility on [DATE] with diagnosis that included post-traumatic stress disorder (PTSD) and anxiety disorder. A review of the Level 1 PASRR dated June 22, 2021 included the resident was admitted to the facility from the hospital, and met the criteria for a 30-day convalescent stay at the facility. The PASRR also included a statement that the nursing facility must update the Level 1 PASRR at such time that it appears the resident's stay will exceed 30 days. Further review of the clinical record revealed the resident returned to the facility from hospital on June 23, 2021 and continued to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to ensure a baseline care plan was developed within 48 hours of admission for one of 18 sampled residents (#214). The deficient practice may result in residents not being provided the services and person-centered care necessary to meet their needs. Findings include: Resident #214 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes with diabetic chronic kidney disease, dependence on renal dialysis, acquired absence of right leg above knee and end stage renal disease. The admission Minimum Data Set (MDS) assessment dated [DATE] included the resident scored 14 on the Brief Interview for Mental Status (BIMS), indicating the resident was cognitively intact. The assessment included the resident had received dialysis. A physician's order dated July 15, 2021 stated to monitor the hemodialysis site for signs/symptoms of complications, and to notify the physician and dialysis center immediately with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and review of policy and procedure, the facility failed to revise the care plan for one of 18 sampled residents (#24). The deficient practice could result in care plan not being revised. Findings include: Resident #24 was admitted to the facility on [DATE] with diagnoses that included fractures of the right fibula and right tibia, dysphagia, and altered mental status. Regarding the external fixator device: A nurse progress note dated March 13, 2020 revealed the resident was a new admission from the hospital and had an external fixation device to the right lower extremity with six pins into the skin with ace wraps from the knee to the ankle. Review of the care plan initiated on March 14, 2020 revealed the resident required assistance for mobility related to an external fixator to the right lower extremity. Interventions included head of bed elevated as a mobility enabler and therapy screening. A physician's order dated March 17, 2020 revealed an order for daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, observation, staff interviews, and review of policies and procedures, the facility failed to ensure services met professional standards of quality, by failing to ensure a physician order was clarified for one resident (#13) and that a physician order for one resident (#17) was followed. The sample size was 18. The deficient practice could result in medication errors and physician orders not being followed. Findings include: -Resident #13 was admitted to the facility on [DATE] with diagnoses that included dementia, fall, and history of traumatic brain injury. Review of a prescription dated July 28, 2021 for resident #13 revealed for Phenytoin Sodium Extended Capsule, give 230 milligrams (mg) by mouth in the morning for seizures with an effective date of July 30, 2021. Review of the physician's order report revealed two orders dated July 29, 2021: -Phenytoin Sodium (Dilantin) Extended Capsule give 200 mg by mouth in the morning for seizures; and -Phenytoin Sodium Extended Capsule…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure pre and post dialysis assessments were consistently completed for one sampled resident (#214). The deficient practice could result in dialysis related complications not be being readily identified and treated timely. Findings include: Resident #214 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes with diabetic chronic kidney disease, dependence on renal dialysis, acquired absence of right leg above knee and end stage renal disease. Multiple physician's orders dated July 15, 2021 regarding dialysis were noted. These included: -Monitor dialysis site for signs/symptoms of complications and notify the physician and dialysis center immediately with any urgent problems. -Dialysis Tuesday, Thursday, Saturday - Early breakfast meal at 0530 due to dialysis schedule - Hemodialysis Dressing changes may be performed by the Center staff if accidental removal of transparent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, staff interviews, and review of policy and procedures, the facility failed to ensure the medication error rate was not 5% or greater, by failing to administer medications as ordered to two residents (#27 & #13). The error rate was 8%. The deficient practice could result in further medication errors. Findings include: -Resident #27 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease, dependence on renal dialysis, and amputation between left hip and knee. A physician order dated August 2, 2021 included for a chewable Lanthanum Carbonate (phosphate binding agent) 500 milligrams (mg) tablet by mouth with meals for phosphorus binding. On August 4, 2021 at 8:06 a.m., a Licensed Practical Nurse (LPN/staff #102) was observed to administer resident #27 medications during a medication administration observation. Review of the medication blister pack for Lanthanum Carbonate 500 mg included instructions to chew the medication before…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-08-06 · tag F0886 — failed to test for COVID-19 as required — isolatedPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on county COVID-19 positivity rates, facility documentation, staff interviews, policy review, and the Centers for Medicare and Medicaid Services (CMS) Interim Final Rule requirements, the facility failed to ensure one Registered Nurse (RN/staff #75) was tested for COVID-19 at the required frequency. The deficient practice could lead to the spread of COVID-19. Findings include: Facility Documentation of testing frequency requirements according to community transmission was reviewed and included the following: For the week of June 27 through July 4, 2021, the staff were required to test every two weeks. For the week of July 4 through July 11, 2021, the staff were required to test every week. For the week of July 11 through July 18, 2021, the staff were required to test every week. For the week of July 18 through July 25, 2021, the staff were required to test every week. For the week of July 25 through August 1, 2021, the facility began outbreak testing, and the staff were required to test every 3-7 days. Review of the facility's COVID-19 testing log revealed staff #75, a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 2.9 | +1.1 vs chain |
| Health inspection | 3 of 5 | 2.5 | +0.5 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PACS GROUP, INC. | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | since 09/01/2023 |
| SRIVASTAVA, VINEE | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 11/01/2024 |
| OSTERNECK, SCOTT | Individual | W-2 MANAGING EMPLOYEE | — | since 09/01/2023 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $200K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in AZ
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arizona Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 035225. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-03-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.