Diablo Valley Post Acute
3806 Clayton Road, Concord, CA 94521 · For profit - Limited Liability company · 190 certified beds · (925) 689-2266 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0610) — most recent Mar 2026
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 3 actual-harm citations
- a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $141,245 in federal fines (most recent 2026-03-17)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 1.9% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 1.0% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.8% | 7.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.3% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 2.8% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 8.9% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.3% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 12.5% | 10.2% | 21.2% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 12.7% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.5% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 24.4% | 23.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 7.5% | 11.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.73 | 2.25 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.21 | 1.57 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
52.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 165 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 81.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 72 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.37 therapist hours per resident per day in 2026Q1 — more than 63% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 38% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 52.8%CMS range 42.3–60.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.4%CMS range 7.2–13.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 81.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 77.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 66.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.9%CMS range 4.3–11.1 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.19 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 190 beds and averages 185.3 residents a day — about 98% occupied, or roughly 5 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.00 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.50 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.62 hrs/resident/day on weekends vs 4.16 on weekdays — 13% thinner on weekends. RN hours go from 0.48 to 0.36 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 40% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
40 citations, most serious first. The 13 most serious are shown; the remaining 27 are one tap away and print in full.
- Actual harm · Gcited before2026-03-17 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure that two out of three sampled residents (Resident 1 and Resident 2), were protected from sexual abuse (non-consensual sexual contact of any type with a resident). Resident 1 and Resident 2 were sexually abused during care provided by Certified Nurse Assistant (CNA) 1. This failure resulted in Resident 1 and Resident 2 experiencing sexual abuse and emotional distress. Cross Reference to F610Findings:During a review of facility's admission Record (AR) printed on 03/10/2026, the AR indicated Resident 1 was admitted on [DATE], with diagnoses that included fracture of left lower leg and generalized muscle weakness. Resident 1's Minimum Data Set (MDS - resident assessment tool) dated 01/28/2026 indicated a Brief Interview for Mental Status (BIMS - a scoring system used to determine the resident's cognitive status regarding attention, orientation, and ability to register and recall information) score of 15 (BIMS score of 13 - 15,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2026-03-17 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to identify and ensure that two out of three sampled residents (Resident 1 and Resident 2), were protected from sexual abuse (non-consensual sexual contact of any type with a resident). Resident 1 reported to staff members being sexually abused during care provided by Certified Nurse Assistant (CNA) 1. CNA 1 was not removed from the staffing schedule and was allowed to continue to care for other residents in the facility. These failures in a delay in implementing protective and preventative action resulted in Resident 2 experiencing sexual abuse. Cross Reference to F600Findings: During a review of facility's admission Record (AR) printed on 03/10/2026, the AR indicated Resident 1 was admitted on [DATE], with diagnoses that included fracture of left lower leg and generalized muscle weakness. Resident 1's Minimum Data Set (MDS - resident assessment tool) dated 01/28/2026 indicated a Brief Interview for Mental Status (BIMS - a scoring system…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-12-23 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to provide timely and appropriate nursing assessment, monitoring, and interventions to one sampled resident (Resident 1) under the care of a previously employed nursing staff member who was unlicensed and was using another individual's Registered Nurse (RN) license, when Resident 1 did not receive a physician ordered medication, nitroglycerin (medication used to treat chest pain by relaxing and widening blood vessels, which helps more blood and oxygen reach the heart) and emergency services were not initiated in a timely manner despite Resident 1 experiencing ongoing chest and abdominal pain lasting for approximately nine hours on [DATE].These failures resulted in actual harm to Resident 1, who experienced prolonged, untreated chest pain due to delayed nursing interventions, medication administration, and initiation of emergency medical services by an unlicensed nurse. Resident 1 was subsequently transferred from the facility to the hospital and expired…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-26 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to store food in accordance with professional standards for food safety when a can of [NAME] pears with a dented rim and a package of pasta was open to the air were found on the shelves in the dry storage area of the facility kitchen, and when ceiling tiles throughout the facility kitchen were found to be stained, separating, peeling and had significant gaps between tiles.This failure could have resulted in resident's being served contaminated food causing potentially serious illness.FindingsDuring a concurrent observation and interview on 5/26/26 at 12:10 p.m. with Dietary Supervisor 1(DS1) in the dry storage area of the facility kitchen , a can of [NAME] pears with a dented rim and a package of pasta open to the air, were found on the shelf in the dry storage area of the facility. DS1 stated dented cans and unsealed packages of pasta are at risk for contamination and should not be used.During a concurrent observation and interview on 5/26/26 at 1:10…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-26 · tag F0836 — widespreadEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to notify the California Department of Public Health(CDPH) of a cockroach infestation in the facility kitchen resulting in a 24-hour facility kitchen closure by local public health. This failure had the potential to put the facility at risk for providing meals which would have threatened the well-being of medically fragile residents.During an interview on 5/22/26 at 12:30 p.m. with Registered Dietician (RD1), RD1 stated the facility did not report the kitchen closure to the California Department of Public Health (CDPH), because RD1 thought local public health would notify CDPH.During a concurrent interview and record review on 5/26/26 at 4:00 p.m. with the Administrator (ADM) in the ADM's office, files of incidents reported to CDPH were reviewed. The ADM stated he could not locate verification that the kitchen closure was reported to CDPH. The ADM stated the last facility reported incident to CDPH was on 3/19/26, and the kitchen closure qualified as an unusual occurrence which had the potential to harm residents. The ADM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-26 · tag F0925 — failed to control pests — widespreadMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record reviews, the facility failed to maintain an effective pest control program.This failure resulted in the presence of live cockroaches and cockroach remains in the facility kitchen. The presence of pests had the potential to contaminate food and cause disease.During an interview on 5/22/26 at 12:30 p.m. with Registered Dietician(RD1), RD1 stated on 5/20/26 the local health department found roach remains inside the panel located below the hot food service area. RD1 stated the kitchen was closed by local public health until pest control was completed and the kitchen was deep cleaned.During an interview on 5/22/26 at 3:30 p.m. with the Director of Maintenance(DM1), DM1 stated the facility kitchen had not been inspected for pests from 12/1/25 until 5/20/26. During an interview on 5/26/26 at 1:30 p.m. with Cook(CK1), CK1 stated he had seen an occasional live roach prior to the 5/20/26 pest control visit.During an interview on 5/26/26 at 1:55 p.m. with Cook(CK2), CK2 stated prior to 5/20/26 he did see live roaches in the kitchen. CK2 stated he had not seen any…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and a review of facility records, the facility failed to ensure a safe environment and adequate supervision for one of five sampled residents (Resident 1) when Resident 1 first eloped from the facility and later, while back in the facility, Resident 1 fell and sustained a fracture.This deficient practice resulted in serious and preventable harm to Resident 1, including injury and fracture.A review of Resident 1's admission RECORD indicated Resident 1 was admitted to the facility with multiple diagnosis including bipolar disorder (a chronic mental health condition characterized by extreme mood swings, alternating between high-energy mania (or milder hypomania) and low-energy depression) and Alcohol abuse.A review of Resident 1's progress noted, IDT (Interdisciplinary Team) dated 3/17/26 indicated .On 03/15/2026 at approximately 2030, the resident was heard calling for help from her room. When the nurse entered, the resident was found sitting on the floor next to her bed. She complained of pain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-04-22 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for one of two sampled residents (Resident 1), the facility failed to notify Resident 1's Attending Physician and Resident 1's Representative (RR) 1 following Resident 1's multiple falls.This failure violated Resident 1's right to have the physician and RR 1 promptly informed of an accident that may result in injury and had the potential to delay necessary medical assessment and involvement in care decisions.During a review of Resident 1's admission Record (AR) dated [DATE], the AR indicated Resident was initially admitted to the facility in February 2005 with diagnoses that included morbid obesity, open angle glaucoma (an eye disease that causes slow, symptomless vision loss), history of falling, and heart failure.During a review of Resident 1's Progress Notes (PN) from [DATE] to [DATE], the PN indicated an eInteract SBAR Summary for Providers (system-generated clinical summary that auto compiled for practitioners when a resident has a change in condition) dated [DATE],…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-04-22 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a safe, comfortable and homelike environment for residents when:1. a. Resident 2's closet door was not repaired timely, despite staff awareness of the defect. The closet door subsequently detached and fell on Resident 2's ankle, causing pain, bruising and swelling. b. Staff repaired Resident 2's closet door using hinges that were not the correct size for the door. This resulted in a large gap on one side and the opposite side overlapping with another door. As a result, Resident 2's closet door must be left open so the other door can be accessed. Additionally, Resident 2's bottom drawer could not be accessed unless the top drawer was open.These failures resulted in Resident 2's avoidable injury to the left ankle, and negatively affected Resident 2's sense of safety and did not support a homelike environment.2. Room temperature in multiple resident rooms were uncomfortably cold, outside the required range of 71-81 degrees Fahrenheit…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-22 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for one of two sampled residents (Resident 1), the facility failed to identify and assess a change in condition for Resident 1 who experienced multiple falls when facility did not complete a timely evaluation of Resident 1's post-fall status, including neurological checks (neuro checks, relating to the brain, spinal cord and the nerves, checks for alertness, language, level of consciousness, muscle strength and coordination, sensation), pain assessment, and monitoring for injury according to professional standards of care.This failure resulted in a delay in identifying Resident 1's change of condition and in implementing necessary interventions.During a review of Resident 1's admission Record (AR) dated [DATE], the AR indicated Resident was initially admitted to the facility in February 2005 with diagnoses that included morbid obesity, open angle glaucoma (an eye disease that causes slow, symptomless vision loss), history of falling, and heart failure.During a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to follow infection control practices to prevent cross-contamination during resident care when Certified Nursing Assistant (CNA) 8 was placed dirty linens directly on the floor without bagging them and touched multiple items at the bedside, including personal care supplies and environmental surfaces, without removing and changing gloves between tasks.These failures created a risk for the spread of infectious organisms.During a concurrent observation and interview on 4/21/26 at 6:19 a.m. with CNA 8, inside Resident 5's room, CNA 8 placed a soiled linen on the floor near the trash can without bagging it. CNA 8, wearing gloves, repositioned Resident 8, adjusted the curtain and bed remote without changing gloves. CNA 8 then picked up the linen and trash, bagged them and exited the room. CNA 8 acknowledged placing the linen on the floor without bagging and apologized for her actions.During an interview on 4/22/26 at 1:46 p.m. with Infection Preventionist (IP), IP stated used linen must be bagged and not placed on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-30 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of five sampled residents (Resident 1) was free from physical abuse from Resident 2.This failure resulted in Resident 1 sustaining a blue-purple bump to right frontal area of head and a cut on upper lip.During record review of admission record, printed on 1/28/26, Resident 1 was admitted on [DATE].During record review of admission record, printed on 1/28/26, Resident 2 was admitted on [DATE].During record review of Resident 1's Minimum Data Set (MDS, an assessment used to guide care) dated 11/14/25, indicated Resident 1's Brief Interview for Mental Status (BIMS, an assessment used to assess mental status) score was 3 out of 15, which indicated resident's cognition was severely impaired.During record review of Resident 2's Minimum Data Set (MDS, an assessment used to guide care) dated 8/19/25, indicated Resident 2's Brief Interview for Mental Status (BIMS, an assessment used to assess mental status) score was 8 out of 15, which…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-23 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the scheduled (controlled medication, narcotic) medication system was complete (all documents available) and accurate (correct information) for six (Residents 1, 2, 3, 4, 5, and 11) of 14 sampled residents when:1. Resident 1 and Resident 2's Controlled Drug Records (CDR, accountability records, an inventory sheet that keeps records of the usage of controlled medications) contained discrepancies and did not reconcile with the Medication Administration Records (MAR) while Resident 1 and Resident 2 under the care of previously employed nursing staff member who was unlicensed and was using another individual's Registered Nurse (RN) license.2. Residents 3, 4, 5, and 11's scheduled medication system that included Shipping Manifests (pharmacy delivery receipt), Controlled Substance Accountability Sheets (CDR, Controlled Drug Record), Medication Administration Records (MAR, record of medication administration), and destruction logs were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 27 citations
- Potential for harm · Dcited before2025-12-03 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure safe administration of medication for one out of six sampled residents (Resident 2) when the licensed nurse who prepared the medication handed it to another licensed nurse for administration. This resulted in the accidental ingestion of Dakin's solution (diluted solution of made of bleach and other ingredients usually used to cleanse wood to prevent infection) by Resident 2.This failure had the potential to cause harm to Resident 2's health due to the ingestion of a chemical not intended for oral consumption. During a review of the facility's admission Record, the admission record indicated Resident 2 was admitted to the facility in April 2025 with multiple diagnoses that included osteomyelitis (Inflammation of bone caused by infection, generally in the legs, arm, or spine). During an interview on 09/24/25 at 01:57 p.m. with Licensed Vocational Nurse (LVN) 1, LVN 1 stated she could recall Dakin's solution incident that happened during 04/06/24 involving Resident 1. LVN 1 stated Registered Nurse (RN) 2 was the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-03 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure for one out six residents (Resident 1), Resident 1's was in a room with enhanced barrier precautions (EBP - an infection control intervention designed to reduce transmission of resistant organisms that employ targeted gown and glove use during high contact resident care activities), EBP was not followed during nursing care and treatment. This failure had potential to spread infection when prevention of was not consistently practiced. Findings:During a review of facility's admission Record indicated Resident 1 was admitted to the facility in March 2025, with diagnoses that included pressure ulcer (localized skin and soft tissue injuries that develop due to prolonged pressure exerted over specific areas of the body), chronic diastolic heart (heart's main pumping chamber becomes stiff and unable to fill properly), and atrial fibrillation (irregular and often rapid heartbeat), and hypertension.During a concurrent observation and interview on 09/25/27 at 08:27 a.m., with Registered Nurse (RN) 1, RN 1 stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-18 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility policy review, the facility failed to resubmit a Preadmission Screening and Resident Review (PASRR) Level I evaluation for 2 (Resident #120 and Resident #124) of 5 residents reviewed for PASRR. Findings included: An undated facility policy titled, PASRR (Pre-admission Screening & Resident Review), indicated, 2. The PASRR Level I form will be maintained in the patient's medical record. The policy also indicated, 4. A positive PASRR Level I screen necessitates an in-depth evaluation of the individual, by the state-designated authority, known as Level II PASRR, which must be conducted prior to admission to the facility. 1. An admission Record revealed the facility admitted Resident #120 on 10/02/2023. According to the admission Record, the resident had a medical history that included diagnoses of bipolar disorder and major depressive disorder. A quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 01/29/2025, revealed Resident #120 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-18 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility policy review, the facility failed to ensure staff documented medication administration on the electronic Medication Administration Record (eMAR) in a timely manner for 1 (Resident #72) of 4 residents observed during medication administration. Findings included: An undated facility policy titled, Administering Medications, revealed the section titled, Policy Interpretation and Implementation, included, 19. The individual administering the medication must initial the resident's MAR on the appropriate line after giving each medication and before administering the next ones. An admission Record indicated the facility admitted Resident #72 on 05/01/2024. According to the admission Record, the resident had a medical history that included diagnoses of essential primary hypertension, type 2 diabetes mellitus, bilateral primary osteoarthritis of the knee, and adult failure to thrive. A quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 01/28/2025, revealed Resident #72 had a Brief Interview for Mental Status (BIMS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-18 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, facility document review, and facility policy review, the facility failed to ensure medication orders were accurately transcribed for 1 (Resident #42) of 5 sampled residents reviewed for unnecessary medications. Findings included: An undated facility policy titled, Administering Medications, indicated, Medications shall be administered in a safe and timely manner, and as prescribed. The policy revealed, 3. Medications must be administered in accordance with the orders, including any required time frame. An admission Record indicated the facility admitted Resident #42 on 07/01/2022. According to the admission Record, the resident had a medical history that included diagnoses of dementia, major depressive disorder, and unspecified mood affective disorder. A quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 12/19/2024, revealed Resident #42 had a Brief Interview for Mental Status (BIMS) score of 10, which indicated the resident had moderate cognitive impairment. The MDS indicated the resident had diagnoses of depression and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, facility document review, and facility policy review, the facility failed to ensure medications were properly stored and not left at the bedside for 2 (Resident #94 and Resident #34) of 2 residents reviewed for accident hazards. Findings included: An undated policy titled, Administering Medications, indicated, Medications shall be administered in a safe and timely manner, and as prescribed. The policy revealed, 24. Residents may self-administer their own medications only if the Attending Physician, in conjunction with the Interdisciplinary Care Planning Team, has determined that they have the decision-making capacity to do so safely. An undated policy titled, Self-Administration of Medications, revealed, Residents have the right to self-administer medications if the interdisciplinary team has determined that is it clinically appropriate and safe for the resident to do so. The policy revealed, 8. Self-administered medications are stored in a safe and secure place, which is not accessible by other residents. 1. An admission Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-18 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and facility policy review, the facility failed to have a medication error rate of less than 5%, with an error rate of 17.86%, affecting 2 (Resident #113 and Resident #72) of 4 residents observed during medication administration. The facility had five errors out of 28 opportunities. Findings include: An undated facility policy titled, Administering Medications, indicated, Medications shall be administered in a safe and timely manner, and as prescribed. The policy indicated, 3. Medications must be administered in accordance with the orders, including any required time frames. Further review revealed, 7. The individual administering the medication must check the label THREE (3) times to verify the right resident, right medication, right dosage, right time and right method (route) of administration before giving the medication. 1. An admission Record, revealed the facility admitted Resident #113 on 05/19/2022. According to the admission Record, the resident had a medical history that included a diagnosis of essential hypertensin. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-18 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility policy review, the facility failed to maintain an accurate medical record related to the use of pain medications for 1 (Resident #46) of 3 residents reviewed for pain management. Findings included: An undated facility policy titled, Pain - Clinical Protocol, revealed the section titled Monitoring, included, 2. The staff will evaluate and report the resident/patient's use of standing and PRN [pro re nata, as needed] analgesics. a. Depending on the characteristics of pain, the physician may start with PRN doses or supplement standing doses with PRN doses for breakthrough pain. b. If there are more than occasional analgesic requests, the physician will consider changing to regular administration of at least one analgesic with another medication for PRN use, increasing the standing dose of an existing analgesic, switching to another analgesic, and/or adding nonpharmacological measures. An admission Record indicated the facility admitted Resident #46 on 08/26/2022. According to the admission Record, the resident had a medical history that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-16 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility staff failed to implement their infection prevention and control program when: 1. Personal clothing and belongings were not stored in a clean and sanitary manner for one of three sampled residents (Resident 2). 2. Housekeeper (HK) 1 did not perform hand hygiene after removal of soiled gloves. 3. Certified Nursing Assistant (CNA) 1 did not properly handle and transport soiled linens. These failures have the potential to cause cross contamination and not prevent the development and spread of infections among residents, staff, and visitors. Findings: 1.During record review of Resident 2 ' s Face Sheet (FS), the FS indicated Resident 2 is an [AGE] year old female admitted to the facility in 2024. FS indicated Resident 2 had diagnoses that included Urinary Tract Infection (a condition in which bacteria [germs] enters and grow in the urinary tract, kidneys, ureters, bladder, and urethra), Irritable Bowel Syndrome (condition that leads to belly pain and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-16 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an allegation of abuse, within required expected timeframe, to the State Survey Agency and Adult Protective Services (APS), for one of two sampled residents (Resident 1). This failure had the potential to not ensure additional protection of Resident 1 and other residents from abuse. Findings: During record review of Resident 1 ' s Face Sheet (FS), the FS indicated Resident 1 is an [AGE] year old resident admitted to the facility in 2024. FS indicated Resident 1 had a responsible party (RP 1) for emergency contact and financial decisions. FS also indicated Resident 1 ' s diagnoses included Cognitive Communication Deficit (reduced awareness and ability to initiate and effectively communicate needs), Intermittent Explosive Disorder (a mental health condition that causes sudden and impulsive episodes of anger and aggression), and Senile Degeneration of Brain (mental deterioration [loss of intellectual ability] that is associated with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-09 · tag F0573 — isolatedLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility nursing staff did not provide the resident ' s Responsible Party access to medical records within 24 hours of written request. For Resident 1, the failure to access readily available medical records resulted in delayed treatment at another facility, which had the potential for injury or harm. Findings: During review of Resident 1's Face Sheet, Face Sheet indicated Resident 1 was admitted to the facility in 2024. The Face Sheet also indicated Resident 1 had a responsible party (RP 1) for emergency contact and financial decisions. During a telephone interview on 5/30/24, at 3:44 p.m., with Representative Party (RP 1), RP 1 requested for release of medical records for Resident 1, to facility Medical Records Director (MRD 1) via telephone. MRD 1 informed RP 1 facility will need a signed Durable Power of Attorney (DPOA) from RP 1 prior to release of medical records. RP 1 stated she sent the DPOA via email to facility ' s MRD 1's work email address on 7/1124, at 3:56 p.m. RP 1 stated MRD 1 responded on 7/12/24 that he would…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review the facility failed to provide shower to one of three sampled residents (Resident 1) per shower schedule. This failure placed Resident 1 at risk for poor hygiene, compromised skin integrity and overall well-being. Findings: During a record review of Resident 1 ' s admission Record printed on 2/6/24, the record indicated Resident 1 was a admitted to facility on 12/27/23 and discharged on 1/28/24. During a review of Resident 1 ' s Minimum Data Set (MDS, an assessment to guide plan of care) dated 12/31/23, the assessment indicated Resident 1 was able to understand others and was able to make herself understood. The assessment indicated Resident 1 ' s Brief Interview of Mental Status (BIMS, an assessment for cognition) score was 13 out of 15, indicating intact mental status. The MDS assessment also indicated Resident 1 was dependent on staff to provide her showers/baths. During a review of Resident 1 ' s Activities of Daily Living (ADL) Care Plan dated 12/27/23, the care plan indicated Resident 1 had ADL decline due to her recent hospitalization.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-14 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure dignity for one of five sampled residents (Resident 165) was protected when Resident 165 was seen from the hallway, visible to other residents as well as visitors while using the bedside commode next to her bed. This failure resulted in Resident 165 feeling embarrassed. Findings: During a review of Resident 165's admission Record, dated 9/12/23, the face sheet indicated Resident 165 was admitted to the facility in July 2023. During a review of Resident 165's Minimum Data Set (MDS- an assessment tool used to guide care), dated 7/30/23, the MDS indicated, Resident 165 had a Brief Interview for Mental Status (BIMS- a tool used to assess mental function) score of 15, meaning Resident 165 was able to understand and understood others. The MDS also indicated, Resident 165 required extensive assistance with toilet use. During an observation on 9/11/23, at 10:51 a.m., Resident 165 was seen from the hallway while using bedside commode with curtain to outside window and privacy curtain was left open. During a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-14 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure one (Resident 51) of six sampled residents received treatment services to address limitation in range of motion to left upper extremity when; Resident 51 had decreased functional use of left hand and resting splint was not applied to left hand as ordered by the physician. This failure had the potential to cause residents decline in range of motion and risk of decreased muscle strength. Findings: During an observation on 9/12/23 at 9:10 a.m., Resident 51 was asleep in bed with contracture (hardening of muscles and tendons) of left hand. Resident 51's left upper extremity had no splint. During a review of Annual Minimum Data Set (MDS - an assessment screening tool used to guide care), dated 8/9/22, the MDS indicated, Resident 51's Brief Interview of Mental status (BIMS) score was 05 (meaning poor cognition). Resident 51 had slurred speech, able to sometimes understood others. Resident 51 had limited range of motion and impairment on one side upper and lower extremities (shoulder, elbow, wrist, hand, hip, knee, ankle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-14 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide the necessary care and services related to intravenous (IV- device use to administer medications or solutions directly into the veins) therapy as ordered by the physician for one of two sampled residents Resident 92. This deficient practice had the potential for transmission of infections and bacteria to Resident 92. Findings: During a review of Resident 92's admission Record, dated 9/12/23, the admission record indicated, Resident 92 was admitted to the facility in February 2021 and was readmitted in August 2023 with multiple diagnoses that included necrotizing fasciitis (skin and soft tissue infection), resistance to antibiotics (medicines that fight bacterial infections), severe sepsis (body's extreme response to infection) and septic shock (life threatening condition when blood pressure drops to a dangerous level after an infection). During a review of Resident 92's Minimum Data Set (MDS - a standardized care-screening and assessment tool), dated 8/1/23, the MDS indicated Resident 92 had a Brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two (Resident 47 and 118) of five sampled residents were free from unnecessary drug when; Resident 47 and 118 were administered antipsychotic drugs without adequate clinical indication for use: Resident 47 was administered Aripiprazole (Abilify) an antipsychotic drug for continuous purposeless yelling out. Resident 118 was administered Seroquel an antipsychotic drug for agitation and striking out at staff. Alzheimer's Dementia-is a progressive disease that destroys memory and other important mental functions. Antipsychotic medication are drugs used to treat schizophrenia and bipolar serious mental health conditions, capable of affecting the mind, emotions, and behavior. According to the manufacturer, elderly patients with dementia-related psychosis treated with antipsychotic drugs are at an increased risk of death. Abilify and Seroquel can increase the risk of death in elderly people who have memory loss and is not approved for use in psychotic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-14 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to collaborate with hospice representatives and coordinate facility staff participation in the hospice care planning process for one (Resident 118) of two sampled residents receiving hospice care. This failure had the potential to result in residents to not received person centered care. Findings: Review of Significant- Minimum Data Set (MDS), Resident Assessment and care guide tool, dated 5/5/23, the MDS indicated, Resident 118's Brief Interview of Mental status (BIMS) score was 05 (meaning poor cognition). Resident 118 was not oriented to day, month or year. Resident 118 had difficulty to makes self understood and not able to understand others. Resident 118 diagnoses included Non-Alzheimer's Dementia (a group of diseases characterized by progressive deficits in behavior, executive function or language), encounter for palliative care and on hospice care ( a type of care that focuses on interdisciplinary approach to specialized nursing care for people with life limiting illnesses, available to people with a life expectancy of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-31 · tag F0926 — failed to keep the home smoke-free / fire-safe — patternHave policies on smoking.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to establish and implement a smoking policy that promotes safety of both smoking and non-smoking residents when: 1. Residents smoked in a non-smoking area. This failure resulted in residents smoking in a non-designated area with the potential for unsafe behaviors (no available ash trays or fire extinguishers) and exposure of non-smoking residents to smoke. 2. Resident 2 did not have a smoking assessment as indicated in the smoking care plan. This failure had the potential to result in smoking-related accidents. See also F561. Findings: During a review of Resident 1's Minimum Data Set (MDS, an assessment tool used to direct resident care) dated 6/16/23, the MDS indicated, under Section C, a Brief Interview for Mental Status (BIMS, an assessment tool for resident's orientation to time and capacity to remember) score of 15. The BIMS score range is from 0-15, a BIMS score of 13-15 is an indication of intact cognitive status. During a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-31 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, for one of three sampled residents (Resident 2), who was dependent on staff for Activities of Daily Living (ADLs, such as transfers from bed to chair, bathing/showers, eating, personal hygiene), the facility failed to ensure showers were provided to maintain grooming and personal hygiene. This failure resulted in poor grooming and personal hygiene and delayed healing of moisture-associated skin damage. Findings: During a telephone interview on 8/28/23 at 3:20 p.m. with Certified Nursing Assistant (CNA) 2, CNA 2 stated Resident 5 was not given showers as scheduled. CNA 2 stated Resident 2 had reddened areas on skin under both breasts and on the buttocks. During a review of Resident 5's admission Record, dated 8/31/23, the admission Record indicated Resident 5 was initially admitted to the facility in March 2023 with diagnoses that included hemiplegia (paralysis of one side of the body) and hemiparesis (weakness of one side of the body), muscle weakness, need for assistance with personal care, and atopic dermatitis (itchy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-08-29 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for six of 23 sampled residents (Residents 55, 1, 103, 27, 46, and 94) the facility failed to provide personal hygiene assistance (combing hair, brushing teeth, clipping/cleaning fingernails, shaving, showering, washing/drying the face and hands) when: 1. Resident 55 had long, chipped fingernails and her facial hair was unshaved; 2. Resident 1 had long, dirty fingernails; 3. Resident 103 had long fingernails; 4. Resident 27 had long, dirty fingernails; 5. Resident 46 had long, dirty fingernails; and 6. Resident 94 was not showered as scheduled. This failure had the potential to cause infections, skin injuries, embarrassment, and low self-esteem. Findings: 1. During an observation on 8/26/19 at 9 a.m., Resident 55 was in bed, awake. Resident 55's fingernails were long and chipped, and her facial hair was overgrown and unshaved. A review of Resident 55's Minimum Data Set (MDS, an assessment tool used to guide care) dated 6/21/19 indicated Resident 55 needed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-29 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and record review, the facility failed to treat one of 23 sampled residents (Resident 94) with dignity when they left the resident, who was dependent on staff to dress him, in a hospital gown while he attended a group activity. This failure had the potential to humiliate Resident 94 and diminish his sense of self-worth. Findings: A review of the admission Record for Resident 94 indicated the resident was admitted to the facility with multiple diagnoses, including hemiplegia (paralysis of one side of the body) and aphasia (loss of the ability to understand or express speech, caused by brain damage). A review of Resident 94's Minimum Data Set (MDS, an assessment tool used to guide care) dated 7/16/19 indicated Resident 94 was totally dependent on staff for dressing. The MDS also indicated Resident 94's ability to make decisions regarding tasks of daily living was severely impaired. During an observation on 8/28/19 at 3:15 p.m., Resident 94 was sitting in a wheelchair wearing a hospital gown, watching a movie during the group activity.
- Potential for harm · D2019-08-29 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of 23 sampled residents (Resident 207) was assessed accurately when information in two Minimum Data Sets (MDS - an assessment tool used to guide care) coded Resident 207's Hospice status inaccurately. This failure had the potential for Resident 207 to not receive appropriate interventions and treatments for end-of-life care. Findings: A review of a physician order dated 4/26/19 in Resident 207's medical record indicated hospice care (supportive care for the final phase of a terminal illness that focuses comfort and quality of life, rather than a cure) was ordered for Resident 207. A review of Resident 207's Significant Change of Condition Minimum Data Set (MDS, an assessment tool used to guide care), dated 5/6/19, and Quarterly MDS, dated [DATE], both indicated No at the question, Does the resident have a condition or chronic disease that may result in a life expectancy of less than six months? (Section J). During an interview with Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-29 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, for one of 23 sampled residents (Resident 94) the facility failed to develop a care plan for the use of a hand mitt. There was no monitoring of the application or the skin condition for Resident 94's left hand. This failure had the potential cause Resident 94 to experience a decline in physical functioning of his left hand and in skin breakdown where the mitt was applied. Findings: A review of Resident 94's admission Record indicated the resident was admitted to the facility with multiple diagnoses, including hemiplegia (paralysis of one side of the body) and aphasia (loss of the ability to understand or express speech, caused by brain damage). A review of Resident 94's Brief Interview for Mental Status (BIMS, a tool used to assess mental function) in the Minimum Data Set (MDS, a resident assessment tool used to guide care), dated 4/15/19, indicated the resident's score was 00, meaning he was severely cognitively impaired. During an observation on 8/26/19 at 9:50 a.m., Resident 94 was lying in bed with head of the bed at 35 degree…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-29 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, for three of three sampled residents (Residents 27, 46, and 35) the facility failed to provide the care and services to prevent an avoidable decline in range of motion and mobility when: 1. Resident 27 did not receive interventions necessary to prevent contractures (when normally stretchy tissues are replaced by non-stretchy, fiber-like tissues and prevent normal movement); 2. A physician's order to apply a splint to Resident 46's left hand was not followed; and 3. A physician's order to apply a splint to Resident 35's right lower leg was not followed. This failure had the potential for Residents 27 and 46's contractures to worsen and for Resident 35 to develop contractures. Findings: 1. A review of Resident 27's admission Record indicated Resident 27 was admitted to the facility with multiple diagnoses, including a fracture of her left hand. During an observation on 8/26/19 at 10:02 a.m., Resident 27 was sitting in her wheelchair outside her room. She was unable to move her left hand, and her fingers on that hand were folded inside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-29 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the medication error rate was less than five percent (%). Medication pass observations on 8/27/19 and 8/28/19 revealed two errors out of 28 opportunities, resulting in an error rate of 7.14% when: 1. For Resident 78, Licensed Vocational Nurse 5 (LVN 5) administered insulin (medication that lowers blood sugar levels in those with diabetes) using an insulin pen without first priming (removing air from the needle and insulin cartrdge) it, then removed the needle from the skin prematurely; and 2. For Resident 153, Registered Nurse 2 (RN 2) administered one tablet of Vitamin D3 instead of two tablets, per physician's orders. These failures had the potential for Residents 78 and 153 not receiving the full therapeutic effect of their prescribed medications and could result in undesired health outcomes. Findings: 1. During a medication pass observation and concurrent interview with LVN 5 on 8/27/19 at 12:15 p.m., using an insulin pen LVN 5 prepared Novolog Insulin, 12 units (units, a unit of measurement),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-29 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of 23 sampled residents (Resident 148) were free from significant medication errors when Resident 148 was administered Renvela (a phosphate binder medication) after meals instead of with meals as per the manufacturer's instructions; This deficient practice had the potential for Resident 148 to develop hyperphosphatemia (too much phosphate), which is associated with an increased prevalence of heart and circulatory diseases and mortality rates in patients with End-Stage Renal (kidney) Disease (ESRD). Findings: A review of Patient 148's admission Record indicated Resident 148 was admitted with multiple diagnoses, including end stage renal (kidney) disease and dependence on dialysis (a mechanical treatment where excess fluid and waste are removed from the body via the blood). During an observation and concurrent interview on 8/27/19 at 8:05 a.m., Resident 148 was awake in bed, watching television, and stated the nurses usually gave him Renvela an hour after lunch. A review of Resident 148's Order Audit…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, for one (Resident 94) of 23 sampled residents the facility failed to follow hand hygiene practices that prevent the spread of disease and infection when: Proper hand hygiene and glove changes were not performed during wound care treatment for Resident 94. This failure had the potential to spread infection. Findings: During an observation of Licensed Vocational Nurse 9 (LVN 9) on 8/26/19 at 11:35 a.m. while she was performing a wound care treatment on Resident 94, without first washing her hands LVN 9 removed multiple gloves from the glove dispensing box and placed them in a small container. LVN 9 then removed two gloves from the container and placed the gloves on her hands. She then removed the old dressing from Resident 94's left buttocks, cleaned the wound, and applied barrier cream, wearing the same pair of gloves. After finishing Resident 94's wound care treatment, LVN 9 removed the gloves she initially put on before starting the wound care treatment, and rubbed her hands with an alcohol-based hand sanitizer. During an interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$141,245 in federal fines across 2 penalties. 1 Medicare payment denial on record.
- $110,825 — penalty dated 2026-03-17
- $30,420 — penalty dated 2025-12-03
- Medicare payment denial — starting 2026-05-12 for 8 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 1 of 5 | 2.5 | -1.5 vs chain |
| Staffing | 4 of 5 | 2.5 | +1.5 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| KOOTURU, SRI VARDHAN | Individual | CONTRACTED MANAGING EMPLOYEE | since 02/01/2023 |
| ALLEN, FORREST | Individual | W-2 MANAGING EMPLOYEE; OPERATIONAL/MANAGERIAL CONTROL | since 03/01/2023 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | since 01/01/2024 |
CMS files one row per role, so the 7 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.3M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055150. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.