Las Colinas Post Acute
800 E 5th St, Ontario, CA 91764 · For profit - Limited Liability company · 216 certified beds · (909) 984-8629 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- lower-than-typical staff turnover (23% vs 45% nationally) — better care continuity
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $70,925 in federal fines (most recent 2023-11-02)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.6% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 1.0% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.1% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 13.6% | 7.3% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.7% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 8.2% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 18.2% | 13.7% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.1% | 4.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 5.8% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 12.5% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.2% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 23.5% | 23.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 5.6% | 11.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 4.39 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.89 | 1.57 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
38.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 95 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 19.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 166 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.65 therapist hours per resident per day in 2026Q1 — more than 90% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 38.4%CMS range 28.1–49.7 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.1%CMS range 7.0–14.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 19.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 19.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 16.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.9% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 89.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.1%CMS range 5.2–12.1 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.71 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 216 beds and averages 202.6 residents a day — about 94% occupied, or roughly 13 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.92 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.25 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.30 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.62 hrs/resident/day on weekends vs 4.04 on weekdays — 10% thinner on weekends. RN hours go from 0.26 to 0.23 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 23% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
46 citations, most serious first. The 11 most serious are shown; the remaining 35 are one tap away and print in full.
- Immediate jeopardy · Jcited before2023-11-02 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to reassess and monitor one of three sampled residents (Resident 1) for signs and symptoms of depression with mood changes after Resident 1's family member expressed her father's feelings of wanting to die. This failure led to the decline of Resident 1's mental health and psychosocial (emotional) wellbeing which resulted in Resident 1's death by suicide on October 27, 2023. Findings: A review of Resident 1's clinical record, the Face Sheet contains demographic and medical information), indicated Resident 1 was admitted on [DATE], with diagnoses which included: Parkinson's (brain disorder that causes unintended or uncontrollable movement) and encephalopathy (disturbance in the way the brain functions.) A review of Resident 1's clinical record, the Licensed Nurses Progress Note dated September 18, 2023, indicated, Late entry: Today Care conference was conducted .family member stated her dad was feeling sad and wanted to go home with her. Family member…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-05 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure their Change in a Resident Condition or Status policy and procedure was implemented for one of three sampled residents (Resident 1) when Resident 1's spouse was not informed of Resident 1s transfer to the hospital.This failure had the potential to place Resident 1 and Resident 1's spouse in emotional distress.Findings:During a review of Resident 1's admission Record (general demographics information), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses which included fracture (broken leg bone) to left femur (upper leg), bone cancer (malignant tumor in bones), diabetes mellitus type 2 (chronic metabolic disorder characterized by high/low blood sugar), and hypertension (high blood pressure).During a review of Resident 1's Situation Background, Assessment, Review and Notify nursing notes, dated April 6, 2026, it indicated Other change in condition: ALOC, Altered level of consciousness (hyperalert, drowsy but…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-05 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure their Charting and Documentation, Change in a Resident Condition or Status policy and procedure was implemented for one of three sampled residents (Resident 1) when Resident 1's face sheet listed an incorrect phone number of Resident 1's spouse.This failure resulted in Resident's 1's spouse not being informed of Resident 1's transfer to the hospital. Findings:During a review of Resident 1's admission Record (general demographics information), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses which included fracture (broken bone) to left femur (upper leg), bone cancer (tumor to the bones in body), diabetes mellitus type 2 (chronic metabolic disorder characterized by high/low blood sugar), and hypertension (high blood pressure).During a review of Resident 1's Situation Background, Assessment, Review and Notify nursing notes, dated April 6, 2026, it indicated Other change in condition: ALOC, Altered level of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-29 · tag F0813 — widespreadHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to label the food belonging to one unsampled resident (Resident 121).This deficient practice could potentially raise the risk of foodborne illnesses among residents, due to staff inability to verify the safety and freshness of the food.During an observation in the facility family room and concurrent interview with Kitchen Staff (KS) on 8/27/25 at 6:00 AM., a closed black bag containing noodles and one plastic container of soup without label were found inside the shared residents' refrigerator for food brought in by family and visitors. A posting outside the shared residents' refrigerator stated All food must have resident's name, room number and date. If any information is missing, it will be thrown out.The KS stated that all food stored inside the residents' refrigerator must be labeled with the room number and resident's name. During an interview with the Director of Food and Nutritional Services (DFNS) on 8/27/25 at 8:40 AM, the DFNS confirmed that all food inside the shared residents' refrigerator is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-29 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement infection control and prevention measures when:Certified Nursing Assistant (CNA) 1 did not perform handwashing before and after handling nasal cannula (flexible tube to deliver oxygen into the nose) to Resident 186.The incentive spirometer (a handheld device that exercises your lungs and measures how much air you can breathe in) placed at Resident 148's bedside, was unlabeled and not properly stored.The temperature settings for two of three dryers in the laundry area were below the normal range.The glucometer machine (a device used to measure how much sugar is in the blood) used for Residents 131, 93, and 69 was not sanitized. Licensed Vocational Nurse (LVN) 9 did not disinfect the blood pressure (BP) device prior to measuring the BP of Resident 110.These failures had the potential for cross contamination and spread of infection which can adversely affect the health and wellbeing of 207 medically compromised residents, staff,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-08-29 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure two out of three laundry dryers were heating properly as per the manufacturer's recommendations.This failure could prolong the heating cycle of the dryers, consequently delaying the availability of clean clothes and linens for residents.During a tour of the laundry area, on 8/26/25 at 2:23 PM, all three dryers in the laundry were observed to be in use with settings on High. Dryer 1 had towels, Dryer 2 had bed sheets, and Dryer 3 had residents' clothes. The temperatures of the dryers were noted as follows: Dryer 1 at 140 degrees Fahrenheit, Dryer 2 at 230 degrees Fahrenheit, and Dryer 3 at 100 degrees Fahrenheit.A review of the facility's laundry area Dryer Temperature Log for August 2025 revealed that the temperatures for all three dryers were recorded at 180 degrees Fahrenheit from 8/1/25 through 8/26/25.During an interview with the Environmental Services Director (ESD), on 8/26/25, at 2:31 PM, the ESD stated that the temperature issue should be reported to maintenance, as the dryer temperature was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-08-29 · tag F0925 — failed to control pests — widespreadMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the main entrance door frame was sealed and the door closed properly, creating entry points for pests.This failure had the potential to affect the health and well-being of 207 residents by allowing disease carrying pests an easy entry point into the facility, which could aversely affect residents' health and well-being. During an observation on 8/26/25 at 8:25 AM, at the facility's main entrance, gaps were noted in the door frame.During an interview with Resident 103 on 8/26/25 at 9:05 AM, Resident 103 stated being bitten by a mosquito three days prior and believed the mosquitoes were entering through the main entrance when people came and went.During a review of the Orkin pest control report dated 6/16/25 the Orkin report indicated open gaps in the front exterior door and recommended adding weather stripping.During an interview with Resident 22 on 8/27/25 at 7:49 AM, Resident 22 stated they do not see bugs every day, but do see them occasionally, particularly when food trays were in the room.During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-29 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure advance care planning was completed properly for 8 of 18 sampled residents (Residents 8, 10, 13, 15, 76, 96, 141 and 170) when: A Physician Orders for Life Sustaining Treatment (POLST, a medical form that documents a patient's wishes regarding end-of-life care) was not completed for Resident 141.There was no documentation to indicate Resident 170 received written information addressing advance directives (a document that communicates a person's wishes about health care decisions in the event the person becomes incapacitated of making health care decisions).Resident 13 was not reassessed properly for advance directive.There was no documentation to indicate Resident 96 received written information addressing advance directives.There was no documentation to indicate Resident 10 received written information addressing advance directives.There was no documentation to indicate Resident 76 received written information addressing advance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-29 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of five residents (Residents 12 and 162) were kept free from unnecessary medications when:1. Resident 162 was not consistently offered non-pharmacological interventions prior to receiving Ativan (a medication used to treat anxiety) as ordered by the physician.2. Resident 12 received Depakote (a medication used as a mood stabilizer) without an accurate diagnosis.These failures put the residents at risk of adverse effects from the medications. 1. A review of Resident 162's Face Sheet (front page of the chart that contains a summary of basic information about the resident), indicated Resident 162 was admitted to the facility on [DATE], with diagnoses including anxiety.During a concurrent interview and record review with LVN 2 on 8/27/25 at 7:24 AM, Resident 162's Order Summary Report was reviewed. The Order Summary Report indicated an order dated 4/13/25, for non-drug intervention prior to administration of prn (as needed) anti-anxiety…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-29 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to comprehensively and accurately assess hearing for one of 35 sampled residents (Resident 68).This failure had the potential to result in Resident 68's care needs not being effectively met.During a concurrent observation and interview with Resident 68 on 8/25/25 at 11:16 AM, Resident 68 stated having hard of hearing and the need for people to speak loudly to hear them. Resident 68 also stated having hearing aids upon admission in September 2023, but they were broken. Resident 68 further stated informing Social Services (SS) about the need to replace hearing aid.A review of Resident 68's admission Records dated 8/27/25, indicated resident was admitted on [DATE].A review of Resident 68's History and Physical (H&P), dated 10/2/24, indicated, diagnoses which include hearing loss.A review of Resident 68's Minimum Data Set (MDS - a standardized assessment tool) dated 9/26/23, and 6/28/25, indicated resident hears adequately and does not use…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-29 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility failed to develop and implement a comprehensive care plan needed to address hearing difficulty, for one of 35 sampled residents (Resident 68). This failure had the potential to result in the residents' care needs not being met effectively During a concurrent observation and interview with Resident 68 on 8/25/25 at 11:16 am, Resident 68 stated having hard of hearing and the need for people to speak loudly to hear them. Resident 68 also stated having hearing aids upon admission in September 2023, but they were broken. Resident 68 further stated informing Social Services (SS) about the need to replace hearing aid.A review of Resident 68's admission Records dated 8/27/25, indicated resident was admitted on [DATE].A review of Resident 68's History and Physical (H&P), dated 10/2/24, indicated, diagnoses which includes hearing loss.A review of Resident 68's Minimum Data Set (MDS - a standardized assessment tool) dated 9/26/23, and 6/28/25, indicated resident hears adequately and does not use hearing aids.A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 35 citations
- Potential for harm · D2025-08-29 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to revise the plan of care for two of 35 sampled residents (Residents 12 and 162). This failure put the residents at risk for their care needs to go unmet.1.A review of Resident 12's Face Sheet (front page of the chart that contains a summary of basic information about the resident) indicated Resident 12 was admitted on [DATE].During a concurrent interview and record review with RN 4 on 8/29/25 at 11:53 AM, Resident 12's Order Listing Report was reviewed. The Order Listing Report indicated Resident 12 had a peripheral IV started on 7/15/25, and the order was discontinued on 7/18/25. A review of the plan of care showed a care plan problem dated 7/15/25, for vascular access, resident at risk for complications due to the presence of a peripheral line. RN 4 stated Resident 12 did not have a current peripheral IV access line. RN 4 stated the care plan should have been revised because otherwise they are monitoring for something that is no longer an issue. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-29 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to replace the broken hearing aids for one of 35 sampled residents (Resident 68).This failure had the potential to prevent effective communication, diminished activities of daily living and resident becoming less engaged in their overall care and well-being.During a concurrent observation and interview with Resident 68 on 8/25/25 at 11:16 am, Resident 68 stated having hard of hearing and the need for people to speak loudly to hear them. Resident 68 also stated having hearing aids upon admission in September 2023, but they were broken. Resident 68 further stated informing Social Services (SS) about the need to replace hearing aid.A review of Resident 68's admission Records dated 8/27/25, indicated resident was admitted on [DATE].A review of Resident 68's History and Physical (H&P), dated 10/2/24, indicated, hearing loss.A review of Resident 68's Inventory of Personal Effects Form dated 9/19/23 on 08/27/2025 at 6:45 AM, indicated Resident 68…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-29 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assist in obtaining new hearing aid for one of the 35 sampled residents (Resident 68).This deficient practice has the potential to cause a decline in Resident 68's ability to communicate and participate in social activities.During a concurrent observation and interview with Resident 68 on 8/25/25 at 11:16 AM, Resident 68 stated having hard of hearing and the need for people to speak loudly to hear them. Resident 68 also stated having hearing aids upon admission in September 2023, but they were broken. Resident 68 further stated informing Social Services (SS) about the need to replace hearing aid.A review of Resident 68's admission Records dated 8/27/25, indicated resident was admitted on [DATE].A review of Resident 68's History and Physical (H&P), dated 10/2/24, indicated, diagnoses which includes hearing loss.A review of Resident 68's Inventory of Personal Effects Form dated 9/19/23 on 8/27/2025 at 6:45 AM, indicated Resident 68 had a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure oxygen therapy was administered continuously in accordance with physician's order for one of two sampled residents investigated for oxygen treatment (Resident 141).This failure may cause Resident 141 to have difficulty breathing, potentially leading to respiratory failure.During an observation, on 8/25/25, at 2:47 PM, Resident 141 was in bed, awake, and showed no signs of pain, discomfort, or distress. An oxygen concentrator (a medical device that supplies up to 95% pure oxygen to patients through a mask or nasal tube) was noted by Resident 141's bedside. It was observed that the oxygen concentrator was turned off.During an interview with Licensed Vocational Nurse (LVN) 1, on 8/25/25, at 3:02 PM, LVN 1 stated that Resident 141's oxygen was supposed to be administered continuously. LVN 1 was asked why the oxygen concentrator was off. LVN 1 responded that the order should be reviewed to confirm if the order was continuous.During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-29 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to replace e-Kits (e-Kit , a collection of prescription drugs, and related supplies, intended to provide immediate medical treatment for injuries and illnesses) in a timely manner, and to accurately complete the e-Kit Usage Slip form.This failure had the potential to delay medication administration for residents in need of emergency medical treatment. Findings:During a concurrent e-Kits inspection and interview with Registered Nurse (RN) 5 on 8/27/25 at 12:08 PM, multiple e-Kits secured with black-colored zip ties were noted. RN 5 acknowledged the findings. RN 5 stated the e-Kits that are secured with black-colored zip ties indicates a medication had been signed out and used for a resident. RN 5 explained that after a medication was signed out from an e-Kit, the licensed staff needs to inform the pharmacy about the usage of the kit. In addition, the licensed staff needs to complete an e-Kit Usage Slip form and leave a copy of the form in the e-Kit. RN 5 stated an e-Kit is usually replaced by the pharmacy within 72…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-29 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure medications were stored in a safe manner when: 1. Loose medications were found in the medication cart,2. Expired medications were not removed and discarded from one medication room; and3. The bleach wipes were found stored together with the medications. These failures posed the risk for medication errors, cross contamination, and for medications to have lost their integrity and potency and affect the residents' health outcomes. 1. During a medication cart inspection and concurrent interview with Licensed Vocational Nurse (LVN) 5 on 8/27/25 at 12:03 PM, three loose tablets (one round, white tablet; one round pink tablet, and one round, orange tablet) were observed at the bottom of the medication cart drawer. LVN 5 was not able to identify the medications. LVN 5 stated the medications should have been discarded into the appropriate bin, if they were not administered.2. During a medication room inspection and concurrent interview with Registered Nurse (RN) 2 on 8/27/25 at 12:42 PM, a tube of Silvasorb gel…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-28 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record reviews, the facility failed to follow its policy to provide dental assessment to one of three sample residents (Resident 1) within ninety days of admission. This failure had the potential to place Resident 1 ' s overall health and safety at risk when Resident 1 was not provided with a dental assessment to meet the needs of the resident. Findings. During a review of Resident 1 ' s admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses that included, intervertebral disc degeneration, lumbar region (breakdown of one or more of the discs that separate the bone of the spine causing pain), type 2 diabetes mellitus (high blood sugar), muscle wasting and atrophy (decrease in muscle mass and strength), obstructive and reflux uropathy(problem with flow of urine through urinary tract), acute kidney failure (condition in which the kidneys suddenly can ' t filter waste from the blood) hypertension (high blood pressure).…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-14 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report one of four sampled residents (Resident 1) to a state agency when Resident 1 was noticed to have a blanchable redness to left side of face near left eye.This failure has the potential to affect (Resident 1) ' s health, safety and well-being. Findings: During review of Residents 1 ' s admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses that included encephalopathy (a condition where the brain does not function properly). A review of SBAR (document containing information about change of condition) dated 03/12/2025 indicated, . skin evaluation: abrasion . Observation summary: Resident noted to have blanchable redness to left side of face near left eye . During an interview on March 14, 2025, at 11:32 PM, with Licensed Vocational Nurse (LVN 1) the LVN 1 stated she received a report from Resident 1 ' wife that Resident 1 was complaining about water being too hot when…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-13 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain an accurate record of Lactulose (medication used to reduce the amount of ammonia in the blood of patients with liver disease) for one of four sample residents (Resident 1) when on January 25, 2025, at 9:00 PM, License Vocational Nurse (LVN1) did not sign on Resident 1 MAR that Lactulose was given. This failure potentially resulted in Resident 1 readmission to the hospital with ammonia level of 124 µmol/L (Micromoles per liter a unit used to measure the concentration of a substance in a solution). Normal blood ammonia level for ESRD patient is generally considered to be below 35 micromol/L. Findings: During a review of Resident 1 Face Sheet (contain resident demographic), the Face Sheet indicated Resident 1 was admitted to the facility on [DATE], with a diagnosis that included Liver Failure (a conditions that stop the liver from working or prevent it from functioning well), End Stage Renal Failure (ESRD - a condition in which the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-04 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 1), had documented foley catheter monitoring was completed per shift as ordered. This failure resulted in a late entry documentation over 30 days and placed Resident 1's health and safety at risk when Resident 1 was sent out to acute hospital for further evaluation. Findings: During review of Residents 1's admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include: hemiplegia (partial or complete paralysis on one side of body), epilepsy (nerve activity causing seizures), chronic obstructive pulmonary disease (blocking airflow, hard to breath), personal history of urinary tract infections (urine/bladder infection). During a concurrent interview and record review of Resident 1's Medical Record with the Assistant Director of Nursing (ADON), reviewed are as follows: 1. Care plan: The resident has impaired immunity r/t .sepsis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow Its policy and procedure to provide Activities of Daily Living Services (ADLS) and ensure call lights are answered in timely manner for 2 of 3 sampled residents. (Residents 1 and 3). This failure had the potential to place two clinically compromised Residents (Resident 1 and 3) ' s health and safety at risk. When the residents ' activities of daily living were not met in timely manner. Findings: During a review of Resident 1 ' s admission Record (general demographics), the document indicated Resident 1 was last admitted to the facility on [DATE], with diagnoses that include, chronic respiratory failure (a condition when the lungs cannot get enough oxygen into the blood), morbid obesity (a condition with too much body fat and results in excessive weight), heart failure (a condition that develops when the heart does not pump enough blood for the body ' s needs), and muscle wasting and atrophy (a condition with loss or thinning of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure proper care was provided to prevent a pressure ulcer/injury (Pressure ulcers are injury that breaks down the skin and underlining tissue. They are caused when an area of skin is placed under pressure), from developing a stage 4 pressure injury to the coccyx (tailbone area), left heel dry blister, open blister left thigh, blister to right thigh, and open blister to lower back for one of three sampled residents (Resident 1). This failure placed a clinically compromised Residents (Resident 1) health and safety at risk. When the facility failed to prevent the formation of pressure ulcers to Resident 1 skin. Findings: During review of Residents 1's admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include: encephalopathy (alters brain function or structure, causes stroke, tumor .), dysphagia (difficulty swallowing), dementia (forgetfulness, impaired thinking abilities),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-25 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow policy and procedure to ensure the call lights were answered in a timely manner to provide care and services for two of three residents (Resident 1 and Resident 2). This failure had the potential to place two clinically compromised Residents (Resident 1 and Resident 2) health and safety at risk when residents call lights were not answered promptly to assist with their activities of daily living. Findings: 1. During a review of Resident 1's clinical record, the face sheet (contains demographic and medical information), indicated Resident 1 was admitted on [DATE], with diagnoses that included cerebral ataxia (a disease with a symptom of an inability to coordinate balance, gait, extremities [fingers, hands, arms, legs]), and hypothyroidism (a condition that can make a resident feel tired, gain weight and be unable to tolerate cold temperatures). During a review of the clinical record for Resident 1 ' s the Brief Interview for Mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-10 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of three sampled residents (Resident 1), was discharged home with the correct medication packs as ordered by physician. This failure contributed to a clinically compromised Resident 1 being discharged with 4 medications packs not prescribed and belonging to another resident. Findings: During review of Residents 1's admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include: heart failure (heart does not pump blood as well), hypothyroidism (thyroid gland doesn't produce enough hormone, symptoms of fatigue, cold sensitivity, and weight gain), acute kidney failure (kidneys can't filter waste from blood). During a concurrent interview and record review of Resident 1's Medical Record with the Assistant Director of Nursing (ADON) and the License Vocational Nurse (LVN 1) reviewed and verified the following: 1. Post Discharge Plan of Care: Dated April 04,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-08 · tag F0691 — failed to provide colostomy / ostomy care — isolatedProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow the physician order to provide ileostomy (an opening in the belly that is made during surgery for the stool to empty out) care for one of two sampled residents (Resident 1). This failure had the potential for Resident 1 to have unmet needs, such as psychosocial and physical harm, and potentially cause skin breakdown to the ileostomy area. Findings: During a review of Resident 1's closed clinical record, the admission Record (contains demographic and medical information) indicated, Resident 1 was admitted to the facility on [DATE], with diagnoses which included malignant neoplasm of colon (abnormal growth of tissue in the large intestine), abdominal hernia (intestine or other tissue bulging out through a weakness or gap in the stomach wall) with obstruction, and anemia (condition in which the body does not have enough healthy red blood cells to provide oxygen to body tissues). Further review indicated Resident 1 was discharged from the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-30 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were administered according to the facility's policies and procedures (P&P) for two of four sampled Residents (Residents 1 and 3) when: 1. Hydromorphone (Dilaudid- medication used to lower pain level) was not administered to Resident 1 on August 22, 23, and 24, 2023 when pain level was documented as a seven. 2. Insulin Humalog (medication used to lower sugar level) and Insulin Glargine (medication used to lower sugar level) was not administered per physician order for Resident 3. 3. One medication cart (Cart 2), holding Resident 1's medication, did not have Hydromorphone (Dilaudid). These failures had the potential to adversely affect the health and safety of two residents (Residents 1 and 3.) Findings: 1.During a review of Resident 1's clinical record, the admission Record (contains demographic and medical information), indicated Resident 1 was initially admitted to the facility on [DATE], with diagnoses of chronic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-30 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one insulin pen (an injection device with a needle that delivers insulin [medication used to lower sugar level] into the subcutaneous tissue [below the skin]) was labeled with the resident's name for one of four sampled Residents (Resident 4). This failure had the potential for the insulin pen to be administered to the incorrect resident. Findings: During a review of Resident 4's clinical record, the admission Record (contains demographic and medical information), indicated Resident 4 was initially admitted to the facility on [DATE], with diagnoses of type 2 diabetes (high sugar level), dysphagia (difficulty swallowing), and hyperlipidemia (elevated levels of fat in the blood). During a concurrent observation and interview on August 25, 2023, at 11:45 AM, with the ADON and LVN 1, LVN 1 took out an insulin pen (a pen that is prefilled with mealtime insulin) , labeled as Insulin Lispro (medication used to lower sugar level) Injection…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-03-18 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement infection control and prevention measures when: 1. Chlorox Healthcare Bleach Germicidal Wipes (wipes used to disinfect surfaces and devices) was used by a licensed staff after its expiration date. 2. A Licensed Vocational Nurse (LVN 7) failed to perform hand hygiene when she entered rooms [ROOM NUMBERS] in the yellow zone (a designated area for symptomatic, suspected COVID-19, and residents awaiting test results; COVID-19 exposed residents; and newly admitted or re-admitted residents under observation for COVID-19 and/or with unknown COVID-19 vaccination status or declined COVID-19 vaccination) to administer medications. 3. Resident 110's peripheral intravenous catheter (PIV, a small hollow tube inserted into a vein for administration of medication, fluids, or blood products) and dressing were not replaced in accordance with the facility's policy and procedure. These failures had the potential to spread infection which can…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-18 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure call light was accessible for one sampled resident (Resident 20). This failure had the potential for Resident 20's needs not to be met timely when she needed assistance. Findings: A review of Resident 20's clinical record indicated she was admitted to the facility on [DATE], with diagnoses that included anxiety disorder (mental health disorder characterized by feelings of worry or fear that are strong enough to interfere with one's daily activities), hypertension (high blood pressure), and major depressive disorder (mental disorder characterized by depressed mood or loss of interest in activities). During a concurrent observation and interview on March 15, 2022, at 11:10 AM, with Resident 20, she was on her bed, lying on her right side. Her call light was hanging on the left side of the bed rail. She was looking for her call lights and stated, I do not know where it is [call light]. During a concurrent observation and interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-18 · tag F0646 — isolatedNotify the appropriate authorities when residents with MD or ID services has a significant change in condition.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Pre-admission Screening and Resident Review (PASRR- a federal requirement to help ensure individuals who have a mental disorder or intellectual disabilities are not inappropriately placed in nursing homes for long term care) was re-evaluated after a Significant Change in Status Assessment (SCSA- a comprehensive Minimum Data Set [MDS- a facility assessment tool] assessment done for resident that must be completed when a resident meets the significant change guidelines for either improvement or decline), for one resident reviewed for PASRR (Resident 161). This failure had the potential for Resident 161 not to receive the care and services most appropriate for his needs. Findings: During a review of Resident 161's clinical record, the face sheet (contains demographic and medical information) indicated Resident 161 was admitted to the facility on [DATE], with diagnoses that included dementia (a group of conditions affecting memory and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-18 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow up with the physician, recommendations from Physical Therapy (PT) Services (official release from exercise treatment for strength, movement, and flexibility for those that have typically been immobilized) after discharge to Restorative Nursing Assistant (RNA) program (program designed to provide restorative and rehabilitative care for residents by using techniques to increase strength capacity and well-being) for one of one sampled residents (Resident 60). This failure had the potential to result in Resident 60 losing strength, flexibility, muscle mass, pain, skin issues, falls, and contractures (tightened muscles). Findings: During a concurrent observation and interview on March 15, 2022 at 10:08 AM with Resident 60, in Resident 60's room, Resident 60 is observed lying in bed, on back, and able to move arms. Resident 60 stated not being able to sit up at side of bed or move legs and further stated not getting any type of PT services or exercises while in bed or help with sitting up at side of bed or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-18 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure standard order for house nourishment was followed as ordered by the physician. This failure had the potential to adversely affect the health and safety of Resident 86 for not receiving nutritional intervention needed for Resident 86 nutritional problems. Findings: During a breakfast observation on March 15, 2022, at 9:15 AM, Resident's diet card (slip) indicated, Diet Order: Mechanical Soft, CCHO (Controlled Carbohydrate Diet - diet prescribed for diabetic residents) Standing Order: 4 fl (fluids - unit of measurement) oz (ounces - unit of measurement) Health Shake - Nectar Thick (SUGAR FREE) and 8 fl oz Milk Nectar Thick. The Health Shake provided on the tray contained 6 grams of sugar. During an interview with the Registered Dietitian (RD), in the presence of the Dietary Supervisor (DS), on March 17, 2022, at 1:16 PM, the RD stated, The system we use don't have a choice of recording reduced sugar, we can't manually correct the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-18 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure complete and accurate documentation of resident's order summary report were provided in one of two sampled residents reviewed for medical records (Resident 110). This failure had the potential for Resident 110 to receive inconsistent care coordination and unmet care needs. Findings: During an observation on March 15, 2022, at 11:40 AM, in Resident 110's room, Resident 110 was awake, calm, and comfortably lying on his bed. During a review of Resident 110's clinical record, the face sheet (contains demographic and medical information) indicated, Resident 110 was readmitted to the facility on [DATE], with diagnoses that included diabetes mellitus (condition that impairs the body's ability to process blood sugar), hypertension (high blood pressure), and osteomyelitis (swelling and infection of the bone). A review of Resident 110's Order Summary Report dated March 16, 2022, at 12:34 PM, indicated the following orders: 1. Before and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2019-05-23 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility document review, the facility failed to ensure the competency of supervisory staff for the kitchen when the Dietary Services Supervisor (DSS) did not know the appropriate procedure for thawing meat. This failure had the potential for the contamination of meat leading to food borne illness for 167 residents who ate food from the kitchen out of a facility census of 181. Findings: During an observation and concurrent interviews with [NAME] 2 and the DSS, on May 21, 2019, at 2:30 PM, multiple, 5-pound tubes of ground meat were in a sink, with water running into the sink. Five ground meat tubes that sat on top of other ground meat tubes were not fully submerged in the water. [NAME] 2 stated the meat was being thawed to cook tomorrow for lunch. When the DSS was asked if the way the meat was thawed in the sink was the correct process, she stated yes. She stated it was okay if the meat was not fully submerged as long as the water was running over it. It was observed that the water did not run over all the meat that was not submerged in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2019-05-23 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility document review, the facility failed to ensure the competency of staff when: 1. A cook did not use appropriate procedures to ensure food was served at a safe temperature; and 2. A cook was not able to demonstrate appropriate procedures for calibrating a thermometer. This failure had the potential for food to be served at an unsafe temperature and lead to food borne illness for 167 residents who received food from the kitchen out of a facility census of 181. Findings: 1. An observation and concurrent interviews on 5/20/19 at 11:48 AM, with [NAME] 1 and the Director of Food and Nutrition Services (DFNS), showed [NAME] 1 measured temperatures of food on the tray-line before food service. When she took the temperature of a large pan of green beans, she placed the calibrated thermometer probe into the green beans close to the side of the pan. Her thermometer read 168.9 degrees Fahrenheit (F). She wrote down the temperature on the temperature log sheet, then moved to the next food to take a temperature. When the surveyor measured the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2019-05-23 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility record review, the facility failed to cook vegetables in a way to preserve the nutritional content and palatability, when frozen vegetables were left to cook in the oven 2 to 3 hours before serving. This failure had the potential to decrease the nutritive content and palatability in the vegetables and result in a nutrition deficiency for 167 residents who consumed food from the kitchen, out of a facility census of 181 residents. Findings: During an observation and concurrent interview with [NAME] 1, on May 20, 2019, at 9:03 AM, pans covered with foil were observed in the oven. [NAME] 1 stated she had carrots and green beans cooking. She stated they were frozen vegetables and she would cook them for about 2 hours. During an observation and concurrent interview with [NAME] 1, on May 22, 2019, at 9:30 AM, pans covered with foil were observed in the oven. [NAME] 1 stated the only thing she had in the oven was frozen spinach, and she placed it in the oven before her break at about 8:20 AM. She stated she would cook the spinach for 2 to 3…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2019-05-23 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service to follow safe food handling and sanitation when: 1. The inside of the ice machine was not clean; 2. Staff personal clothing was stored in an area with single use food service items; 3. Cooking equipment was stacked and stored wet; 4. A food storage cabinet was not clean; and 5. Food preparation tools were not clean and stored in a wooden box that was not clean. These findings had the potential to cause contamination of food leading to food borne illness for 167 residents who received food from the kitchen out of a facility census of 181 residents. Findings: 1. During an observation and concurrent interview with the Property Services Director (PSD) and the Director of Food and Nutrition Services (DFNS), on May 20, 2019, at 11:20 AM, the PSD opened the ice machine for the surveyors to view inside. The plastic cover that covered the top opening of the ice machine had black dotted residue on the inside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2019-05-23 · tag F0813 — widespreadHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and facility document review, the facility failed to have a policy for storing food safely that was brought in by family and visitors. This failure did not allow residents to have food brought in by family and visitors stored safely for them to eat at a later time for 167 residents that consumed food by mouth out of a facility census of 181. Findings: Review of the undated facility policy titled Food Receiving and Storage read 3. Residents must consume foods from sources not procured by the facility within the same day of receiving to prevent food borne illness. Any unused food should be disposed of immediately thereafter. In an interview on 5/21/19 at 4:21 p.m., Certified Nursing Assistant 2 (CNA 2) stated family members brought in food but it was not kept and that the residents had to eat it right away. In an interview on 5/21/19 at 4:23 p.m., CNA 3 stated food brought in by family members was not stored. If the residents did not eat it right away it was thrown away. In an interview on 05/21/19 4:31 p.m., the DON stated the facility staff encouraged residents to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-05-23 · tag F0806 — failed to honor food preferences — patternEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. During an observation and concurrent interview, on May 20, 2019 at 3:53 PM, with Resident 179, a plastic covered container of pineapple dated 5/20, and a second plastic covered, manufactured mixed fruit cup containing pineapple, was on Resident 179's over-bed table. Resident 179 stated she required assistance to eat, as she was not able to open the snack containers. Resident 179 further stated she could not eat the fruit cup snacks provided by the staff (the resident did not recall the name of the staff who placed the pineapple cup), as she identified pineapple in both cups, and was allergic to pineapple. During an observation and concurrent interview, on May 20, 2019 at 4:04 PM, with the Certified Nurse Assistant/Restorative Nurse Aide 1 (CNA/RNA 1,) she confirmed the mixed fruit cup on Resident 179's over-bed table contained pineapple and removed it from the resident's table. CNA/ RNA 1 further stated Resident 179 should not have the mixed fruit cup, as it contained pineapple and Resident 179 was allergic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-05-23 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility did not accurately complete two annual RAI-MDS assessments (The Resident Assessment Instrument - Minimum Data Set (RAI-MDS) is the standardized assessment tool for admission, quarterly, significant change in health status and annual assessments for each resident,) under neurological diagnoses for Resident 160. This failure had the potential for inappropriate or insufficient provision of dementia-related care for one resident (Resident 160) in a universe of 35 vulnerable sampled residents. Findings: During an observation on May 20, 2019 at 10:16 AM, Resident 160 was observed in her wheelchair, and spoke Portuguese with little understanding of English and some understanding of Spanish. During a review of Resident 160's clinical record on May 22, 2019 at 3:40 PM, the PASRR (Preadmission Screening and Resident Review (PASRR) is a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care,) dated February 21, 2019, with admission date of March 15, 2017, indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-05-23 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a hemodialysis (the process of removing waste products and excess fluid from the body) access site (AV shunt site - a surgical connection made between an artery and a vein for hemodialysis) dressing was removed and kept visible for the staff to observe any potential bleeding after dialysis treatment affecting one of three sampled residents (Resident 55). The facility did not follow the physician's order to remove the resident's left AV shunt dressing four hours after dialysis. This failure had the potential to affect the resident's health and safety. Findings: A clinical record review of Resident 55's face sheet (demographic information) indicated Resident 55 was admitted on [DATE] with diagnosis that included end stage renal disease (a condition where the kidneys fail to function and requires the use of a hemodialysis machine to act as an artificial kidney to clean the resident's blood from toxins) and an AV shunt to the left arm…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2025-08-29 · tag F0577 — patternAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure eight of 11 sampled residents (Residents 196, 83, 116, 34, 11, 146, 92, and 62) knew the location of the survey results binder.This failure had the potential to keep residents, family members, and visitors from easily reviewing the most recent survey results and the facility's plan of corrections, which are essential for making informed decisions about living at the facility. During an interview on 8/25/25 at 1:50 PM, eight of 11 residents polled at the resident council meeting did not know the location of the survey results binder.During a concurrent observation outside the activities/dining room and interview with the Director of Nursing (DON) and the Administrator (ADM) on 8/25/25 at 4:37 PM, the DON and the ADM verified the location of the survey results binder and confirmed there were no signs at the site as well as anywhere else in the facility indicating where to find it.
- No harm found · Bcited before2025-08-29 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a minimum of 80 square feet (sq. ft.) of livable space per resident for five of 77 resident rooms.This failure had the potential to limit the freedom of movement of the residents that occupied these rooms, which may place them at risk for injury.During the entrance conference interview with the Administrator (ADM), on 8/25/25, at 9:23 AM, the ADM stated the facility had resident rooms with less than the required square footage (80 sq. ft. of livable space).During the environmental tour with the Maintenance Services Director (MTD) on 8/28/25, at 2:06 PM, five of the 77 resident rooms were observed to be less than 80 sq. ft. per resident. The residents' rooms and their measurements were noted as follows:a. room [ROOM NUMBER] (3 beds) measured 223.54 sq. ft. (74.5 sq. ft. per resident).b. room [ROOM NUMBER] (3 beds) measured 223 sq. ft. (74.3 sq. ft. per resident).c. room [ROOM NUMBER] (3 beds) measured 223 sq. ft. (74.3 sq. ft. per…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2022-03-18 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a minimum of 80 square feet (sq. ft.) of livable space per resident for five of 77 resident rooms. This failure had the potential to limit the freedom of movement of the residents that occupied these rooms, which may place them at risk for injury. Findings: During an entrance conference interview with the Director of Nursing (DON), on March 15, 2022, at 8:43 AM, the DON stated the facility had resident rooms with less than the required square footage (80 sq. ft. of livable space). During the environmental tour with the Maintenance Supervisor (MS) on March 18, 2022, at 9:33 AM, five of the 77 resident rooms were observed to be less than 80 sq. ft. per resident. The residents' rooms and their measurements were noted as follows: a. room [ROOM NUMBER] (3 beds) measured 226.92 sq. ft. (75.64 sq. ft. per resident). b. room [ROOM NUMBER] (3 beds) measured 224.4 sq. ft. (74.8 sq. ft. per resident). c. room [ROOM NUMBER] (3 beds) measured…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2019-05-23 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to meet the required 80 square (sq.) footage (ft.) for five of 77 resident rooms. This failure had the potential to limit the freedom of movement of the residents that occupied the rooms, which may place them at risk for injury. Findings: During the environmental tour with the Property Services Director (PSD) on May 23, 2019 at 9:35 AM the MSD stated the facility had rooms less than minimum square footage required per resident. The following rooms and the measurement were noted as follows: a. room [ROOM NUMBER] (3 beds) measured 226.92 sq. ft. (75.64 ft. per resident). b. room [ROOM NUMBER] (3 beds) measured 224.4 sq. ft. (74.8 ft. per resident). c. room [ROOM NUMBER] (3 beds) measured 224.4 sq. ft. (74.8 ft. per resident). d. room [ROOM NUMBER] (3 beds) measured 224.4 sq. ft. (74.8 ft. per resident). e. room [ROOM NUMBER] (3 beds) measured 224.4 sq. ft. (74.8 ft. per resident). During the survey, the residents occupying the rooms 106, 108,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$70,925 in federal fines across 1 penalty.
- $70,925 — penalty dated 2023-11-02
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 2 of 5 | 2.5 | -0.5 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 3 of 5 | 4.4 | -1.4 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| ETEMADIAN, ALI | Individual | CONTRACTED MANAGING EMPLOYEE | since 01/01/2017 |
| LORDS, TREVOR | Individual | W-2 MANAGING EMPLOYEE | since 02/01/2024 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | since 01/01/2024 |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.9M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055619. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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