Gateway Post Acute
661 West Poplar, Porterville, CA 93257 · For profit - Limited Liability company · 62 certified beds · (559) 784-8371 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (55) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $8,018 in federal fines (most recent 2024-09-09)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.9% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.0% | 4.0% | 5.4% | check this* — see note marked star below the table |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 6.1% | 7.3% | 6.5% | typical |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.4% | 1.6% | 3.3% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 18.2% | 9.8% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 13.9% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 0.0% | 4.3% | 4.7% | check this* — see note marked star below the table |
| Long-stay residents with worsening bladder/bowel control | 14.5% | 10.2% | 21.2% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 1.6% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 98.7% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 12.8% | 23.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 17.0% | 11.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.24 | 2.25 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.89 | 1.57 | 1.80 | typical |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
61.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 152 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 52.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 48 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.54 therapist hours per resident per day in 2026Q1 — more than 84% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 61.4%CMS range 53.9–68.1 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.3%CMS range 7.0–15.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 52.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 56.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 52.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 95.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 98.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.1% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.1% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.9%CMS range 4.8–12.1 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.49 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 62 beds and averages 54.0 residents a day — about 87% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.95 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.20 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.54 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.75 hrs/resident/day on weekends vs 4.03 on weekdays — 7% thinner on weekends. RN hours go from 0.23 to 0.13 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
55 citations, most serious first. The 11 most serious are shown; the remaining 44 are one tap away and print in full.
- Actual harm · G2024-10-17 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the Infection Preventionist (IP-responsible for the implementation and review of the facility's infection prevention program) managed pain for one of one sampled resident (Resident 51) during wound dressing change on the open wound to the amputated left big toe and the vascular wound on the inner aspect of the left ankle. This failure resulted in Resident 51 experiencing pain as evidenced by facial expressions and pain level of nine out of 10 (0-no pain, 1-verbal, 3-mild pain,4-5 moderate pain, 6-9 severe pain, 10-excruciating pain). Findings: During a review of Resident 51's admission Record (AR), the AR indicated Resident 51 was admitted to the facility on [DATE] with diagnoses which included acute osteomyelitis (inflammation and swelling in the bones) left ankle and foot, Type 2 diabetes mellitus (DM- chronic condition with persistent high blood sugar levels) with diabetic neuropathy (nerve damage in the legs and feet) and other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to treat one of three sampled residents (Resident 1) with dignity and respect. This failure had the potential for negative outcomes and potential for Resident 1 to have low self esteem.Findings:During an interview on 6/4/26 at 10:22 a.m. with Director of Nursing (DON), DON stated on 5/20/26 Resident 1 had alleged that Activities Assistant (AA) was verbally and mentally abusive to Resident 2 during an activities group activity.During an interview on 6/4/26 at 10:28 a.m. with Social Services Director (SSD), SSD stated on 5/20/26 around late morning, Resident 1 approached her and stated AA was verbally and mentally abusive to Resident 2.During an interview on 6/4/26 at 10:47 a.m. with Administrator, Administrator stated on 5/20/26 he was informed of an allegation of verbal/mental abuse regarding AA with Resident 2. Administrator stated an abuse investigation was conducted and on 5/21/26 was concluded. Administrator stated the facility investigation resulted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to implement their policy and procedure for an allegation of verbal/mental abuse for one of three sampled residents (Resident 1). This failure had the potential for further abuse to occur.Findings:During an interview on 6/4/26 at 10:22 a.m. with Director of Nursing (DON), DON stated on 5/20/26 Resident 1 had alleged that Activities Assistant (AA) was verbally and mentally abusive to Resident 2 during an activity group activities.During an interview on 6/4/26 at 10:28 a.m. with Social Services Director (SSD), SSD stated on 5/20/26 around late morning, Resident 1 approached her and stated AA was verbally and mentally abusive to Resident 2. SSD stated she reported this to Administrator and immediately place Resident 1 and Resident 2 on monitoring.During an interview on 6/4/26 at 10:47 a.m. with Administrator, Administrator stated on 5/20/26 he was informed of an allegation of verbal/mental abuse regarding AA and Resident 2. Administrator stated he placed all residents on monitoring every hour while AA continued to work.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-14 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the Certified Dietary Manager (CDM) met state education qualifications to supervise Food and Nutrition Service (FNS) operations. Specifically, the CDM lacked the required six hours of in-service training on California dietary service requirements per Title 22 (Section 72035) of the California Code of Regulations and CA Health and Safety Code (HSC) 1265.4(b) Pathway 4. This failure had the potential to adversely affect the facility's ability to ensure the nutritional, health, and safety needs of the residents.Findings:During a review of HSC 1265.4(a), current as of January 01, 2025, HSC 1265.4(a) indicated, (a) A licensed health facility, as defined in subdivision (a), (b), (c), (d), (f), or (k) of Section 1250, shall employ a full-time, part-time, or consulting dietitian. A health facility that employs a registered dietitian less than full time, shall also employ a full-time dietetic services supervisor who meets the requirements of subdivision (b) to supervise dietetic service operations. The dietetic services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-14 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure three of three sampled staff, one Registered Nurse (DON) and two Licensed Vocational Nurses (LVN 2, and LVN 4) had a competency evaluation to demonstrate skill profeciencies for management of:1. wound vac (vaccum, a medical device that uses negative pressure therapy to speed up wound healing, it involves a vacuum pump, a drainage canister, and specialized foam dressing that is applied over the wound bed that removes fluid, reduces swelling and increases blood flow to stimulate tissue growth) dressing change prior to performing this task.2. colostomy (a surgical procedure where an opening is made in the colon and brought to the surface of the abdomen to allow stool to exit the body) bag.These failures had the potential for negative health outcomes for residents with wound vac's and colostomies which could include severe complications including infection, bleeding, skin damage, pain, and tissue damage to the wound.Findings:1.During a review of Resident 57's Brief Interview for Mental Status (BIMS - an assessment of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-05-14 · tag F0806 — failed to honor food preferences — patternEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure meal preferences were honored for one of 21 sampled resident (Resident 20). This failure had the potential for decreased meal intake, weight loss, resident dissatisfaction and a reduced quality of life.Findings:During a review of Resident 20's Care Plan Report (CPR), dated 1/29/25, the CPR indicated, [Resident 20] is at risk for malnutrition [not getting enough nutrients or fluids to maintain healthy body function].Interventions.Cater to food preferences.During a review of Resident 20's Meal Ticket (MT), dated 5/11/26, the MT indicated, Resident 20 disliked gravy and sauces.During a concurrent observation and interview on 5/11/26 at 12:25 p.m. in the dining room with Resident 20, Resident 20 was sitting at a table eating lunch. Resident 20's lunch plate had pasta, green beans and chicken covered in a creamy white sauce. Resident 20 stated he was not going to eat the meat.During a concurrent observation and interview on 5/11/26 in the dining room with Certified Dietary Manager (CDM), Resident 20's lunch…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-14 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain safe and sanitary food handling practices when:1.Food delivery boxes were stored directly on the floor in the dry food storage room posing a risk for contamination.2. Clean foodservice preparation equipment was stored directly on shelving with rust and chipped paint exposing food-contact surfaces to risk of physical and cross- contamination (Physical contaminants are foreign objects that may inadvertently enter the food).3. The foodservice operation did not follow the manufacturer's guidelines for the cleaning/sanitizing product that was in use for food contact surfaces, impeding effective cleaning and sanitizing processes. The U.S. Food and Drug Administration (FDA) Food Code 2022 indicated it is critical to sanitization that the sanitizers are used consistently with the EPA [U.S. Environmental Protection Agency] registered label.These failures to adhere to professional standards for food service safety and sanitary conditions placed the highly susceptible (The FDA Food Code, dated 2022, defined…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-05-14 · tag F0813 — patternHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement their policies and procedures (P&P) and/or the P&P lacked sufficient guidance to staff to ensure safe and sanitary storage, handling, and consumption when:1.Food items brought in from the outside for residents were not consistently labeled, dated, and monitored to ensure safe food storage and consumption. This failure posed a risk to food quality and/or safety, and may result in residents not receiving their intended food due to misidentification.2. The staff failed to ensure food stored in refrigerators did not exceed 41 degrees Fahrenheit (F - the standard maximum safe temperature for cold food storage to guide staff). This failure resulted in the risk of foodborne illness from spoiled food.3. The staff failed to ensure the resident refrigerator was clean and sanitary when extensive debris was noted. This failure resulted in an unsanitary resident refrigerator, creating a risk of food contamination and gastrointestinal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-14 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow standard practice for infection control when:1. Six of Six sampled residents (Resident 68, Resident 23, Resident 13, Resident 59, Resident 1, and Resident 71) were not provided hand hygiene prior to meals. This failure had the potential to spread infection to residents.2. Two of two sampled Licensed Vocational Nurses (LVN 1 and LVN 2) did not clean and disinfect glucometers (small portable medical device used to measure the approximate concentration of glucose in the blood) after use. This failure had the potential to spread disease causing organisms to residents and staff.Findings:1. During an interview on 5/11/26 at 1:06 p.m. with Resident 68, Resident 68 stated staff do not offer or provide hand hygiene prior to meals.During a review of Resident 68's Brief Interview for Mental Status (BIMS - an assessment of cognition [how well a person thinks, remembers, and learns] with scores ranging from 0 - 15, the higher the score the more intact the resident's cognition. A score of 0 - 7 suggests severe…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-14 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide the minimum square footage as required by regulation in four of 27 facility bedrooms. This had the potential to affect the care and safety of residents.Findings:During a concurrent observation and interview on 5/13/26 at 9:29 a.m. with Administrator, the facility's multiple occupancy rooms were observed and measured. Administrator stated the following rooms did not provide the minimum square footage (sq. ft.) as required by regulation (80 sq. ft. per resident for multi-occupation rooms):room [ROOM NUMBER] measured 315 square feet (s/f) and had 4 resident beds.room [ROOM NUMBER] measured 286 s/f and had 2 resident beds.room [ROOM NUMBER] measured 286 s/f and had 4 resident beds.room [ROOM NUMBER] measured 390 s/f and had 4 resident beds.Administrator stated he knew it was a deficiency of the minimum 80 square footage per bed.During an interview on 5/14/26 at 10:15 a.m. with Resident 43, Resident 43 stated if there were 3 residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-14 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to uphold the rights of one of four sampled residents (Resident 14) when Resident 14 wanted his curtains closed. This failure resulted in Resident 14 being unable to exercise his preferences.Findings:During an interview on 5/11/26 at 10:19 a.m. with Resident 14, in resident Resident 14's room, Resident 14 stated that Certified Nursing Assistant (CNA) 3 came into Resident 14's room and opened the individual's privacy curtains. Resident 14 asked CNA 3 to shut the curtains. CNA 3 stated that she likes the curtains open. Resident 14 was very upset stating, Resident 14 feels taken advantage of because he can't close the curtains himself.During an interview on 5/11/26 at 10:56 a.m. with CNA 3, CNA 3 stated she likes the curtains open and CNA 3 did not ask Resident 14 if he would like his curtain closed. CNA 3 stated she should have asked Resident 14 if he wanted his curtains opened and honored his wishes.During a review of the facility's policy and procedure (P&P) titled, Resident Rights, dated 8/2009, the P&P indicated, Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 44 citations
- Potential for harm · D2026-05-14 · tag F0635 — isolatedProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to implement one of two sampled resident (Resident 9) physician order for colostomy ( a surgical procedure where an opening is made in the colon and brought to the surface of the abdomen to allow stool to exit the body) bag change every week. This failure had the potential to result in resident's care not being met with the likely of infection to the colostomy site.Findings:During a review of Resident 9's Order Summary Report (OSR), dated 2/27/26, the OSR indicated, Colostomy bag change every week and PRN (as needed) for leakage/soilage.During a concurrent interview and record review on 5/13/26 at 12:26 a.m. with Licensed Vocational Nurse (LVN) 2, Resident 9's TREATMENT ADMINISTRATION RECORD (TAR), dated 4/26 through 5/26 was reviewed. The TAR indicated, for the month of May the colostomy bag was not changed. The TAR indicated, for the month of April the colostomy bag was changed only on 4/11/26. LVN 2 stated the colostomy bag should be changed every week per physician's orders and staff should be monitoring the site.During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure one of two sampled resident (Resident 5), had a comprehensive (complete) care plan (CP). This failure had the potential to result in Resident 5 not having measurable objectives and timetables to meet the residents physical needs. Findings:During a review of Resident 5's admission Record (AR), dated 2/3/26, the AR indicated, SEIZURE (a sudden, uncontrolled electrical disturbance in the brain which can cause uncontrolled jerking, blank stares, and loss of consciousness) .TRAMATIC BRAIN INJURY.During a concurrent observation and record review on 5/12/26 at 12:32 p.m. with Licensed Vocational Nurse (LVN) 3, Resident 5 was sitting in the hallway in his wheelchair with a soft helmet on his head. LVN 3 stated Resident 5 wear's a soft helmet on his head to protect himself. LVN 3 stated Resident 5 is to wear the helmet out of bed. LVN 3 stated Resident 5 does not have a CP to indicate why Resident 5 is wearing a helmet, how long the helmet should be on, if Resident 5's skin or head should be evaluated for skin…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the failed to follow its policy and procedure (P & P) tilted Elopements, for one of four sampled resident (Resident 38) when Resident 38 exited the building unsupervised. This failure had the potential for Resident 38 to cause harm to self or an injury.Findings:During an observation on 5/12/26 at 12:26 p.m. in residents hallway, Resident 38 with an alarm on back of wheelchair, pushed exit door open and self-propelled her wheelchair out of exit door. During an interview on 5/12/26 at 12:30 p.m. with Resident 54, Resident 54 stated you need to have staff with you when you go outside.During a concurrent observation and interview on 5/12/26 at 12:35 p.m. at 12:35 p.m. with Resident 38 and Certified Nursing Assistant (CNA) 1 at exit door hallway, CNA 1 was pushing Resident 38's wheelchair from outside into residents hallway with an audible alarm. CNA 1 stated Resident 38 should not be outside without staff. CNA 1 stated the Resident 38 pushed forward in her chair setting off the chair alarm.During an interview on 5/14/26 at 11: 20 a.m.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-14 · tag F0800 — isolatedProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure there was accurate and consistent communication between departments regarding adaptive equipment for one of one sampled resident (Resident 51). This failure had the potential to result in unnecessary and/or unmet implementation of adaptive equipment per Resident 51's assessment and/or physician's orders, to meet Resident 51's specialized nutritional needs and enhance quality of life.Findings: During an observation on 5/11/26 at 12:20 p.m. in the dining room, Resident 51 had a clear cup with one blue colored handle and a blue lid, containing a red colored liquid. Resident 51's tray card indicated, Adap. [adaptive] Equip [equipment]: 2-Handle Cup with Lid.During a concurrent observation and interview on 5/11/26 at 12:38 p.m. with Occupational Therapist (OT) in the dining room, Resident 51's lunch plate, cup and tray card remained on the dining table. OT stated the one handled cup did not match the tray card that indicated a 2-Handle Cup.During a concurrent interview and record review on 5/11/26 at 12:40…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-14 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a [NAME] followed standardized texture modified recipes for seven of 56 residents (Resident 7, Resident 8, Resident 21, Resident 26, Resident 31, Resident 49, and Resident 56) as a method to maintain nutritive value. This failure had the potential to result in texture modified food with less nutritive value than planned, placing residents on a pureed diet at risk for nutritional impairment. Findings:During a concurrent observation and interview on 5/11/26 at 11:19 a.m. with Cook, in the presence of the Registered Dietitian (RD), in the kitchen, [NAME] stated she placed seven pieces of bread in the food processor. [NAME] added an unmeasured quantity of milk into the food processor. Next, [NAME] added an unmeasured quantity of thickener into the food processor, in which the [NAME] determined the need to add an additional amount of unmeasured thickener. [NAME] stated she prepared six servings of pureed bread.During an interview on 5/11/26 at 11:22 a.m. with Cook, [NAME] stated she was unable to state how…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-14 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of 18 sampled residents (Resident 57) had accurate wound records due to unclear physician's order (PO). This failure resulted in Resident 57 having documentation that did not accurately represent the care provided.Findings:During a review of Resident 57's Brief Interview for Mental Status (BIMS - an assessment of cognition [how well a person thinks, remembers, and learns] with scores ranging from 0 - 15, the higher the score the more intact the resident's cognition. A score of 0 - 7 suggests severe cognitive impairment, 8 - 12 suggests moderate cognitive impairment and 13 - 15 suggests the cognition is intact), dated 4/16/26 the BIMS indicated Resident 57's score was 13.During a review of Resident 57's Order Summary Report (OSR), dated 5/5/26, the OSR indicated, Cleanse abdominal wound with dakins [a diluted, hospital-grade [bleach] antiseptic used to clean wounds] quarter strength gauze, leave in place for 2 minutes, then remove gauze and apply black foam for wound vac [a medical device that uses controlled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-04 · tag F0776 — isolatedProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to meet the needs for one of two sampled residents (Resident 1) when a STAT (immediately) x-ray (takes pictures of areas inside the body) ordered by the physician was not completed timely. This failure has the potential for a delay in care for Resident 1. Findings: During a concurrent observation and interview on 6/4/25 at 10:53 a.m. with Resident 1 in resident's room, Resident 1 was lying in bed with her left arm wrapped in an immobilizer sling (device used to support and keep still an injured part of the body). Resident 1 stated her left arm was broken. During a concurrent interview and record review on 6/4/29 at 11:09 a.m. with Licensed Vocation Nurse (LVN), LVN stated Resident 1 had a fall on 5/28/25. LVN stated on 5/29/25 at 3:19 p.m. a physician's order was obtained for a stat x-ray to the left hip and the left shoulder. LVN stated the x-ray technician arrived on 5/30/25 at approximately 10:30 a.m. (approximately 19 hours after the stat physician's order was obtained) to obtain the x-ray of Resident 1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-10-17 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement infection control practices when: 1. The Infection Preventionist (IP) did not use appropriate personal protective equipment (PPE-refers to gowns, gloves, masks, face shields, goggles to protect the individual from injury or infection) and did not perform appropriate hand hygiene for one of one sampled Residents (Resident 51), 2. Conduct an effective infection control surveillance activity through data collection, data analysis, track, and trending for 57 of 57 residents residing in the facility. These failures had the potential to transmit infectious diseases. Findings: 1. During a concurrent observation and interview on 10/15/24 at 9:15 a.m. with IP in Resident 51's room a sign on the door indicated Enhanced Barrier Precaution (EBP- precautionary measure to reduce the spread of bacteria). IP put on an isolation gown and gloves before entering Resident 51's room. IP irrigated the open wound of the amputated left toe and the vascular wound (wounds caused by poor blood circulation) on the left ankle.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-17 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement Antibiotic Stewardship (pharmacy-driven initiative dedicated to improve antibiotic [medications to treat bacteria] / antifungal [medications to treat fungus] use in nursing homes). This failure had the potential for residents to receive antibiotic and/or antifungal medications unnecessarily, which could be detrimental to residents' health. Findings: 1. During an interview on 10/17/24 at 8:20 a.m. with Infection Preventionist (IP), IP stated she was responsible for the antibiotic stewardship program in the facility. IP stated the pharmacist did not participate in the antibiotic stewardship progrm. IP stated there were no antibiotic stewardship meetings. During a concurrent interview and record review on 10/17/24 at 9 a.m. with IP, the Infection Control Committee Meeting Attendance Records (ICCMAR), dated 8/2024, 9/2024, and 10/2024, were reviewed. The ICCMAR for the last three months did not include a pharmacist, a medical director, or a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of one sampled resident (Resident 51) was assessed and determined to be competent to self-administer medication. This failure had the potential for medication administration error and serious health risk. Findings: During a concurrent observation and interview on 10/14/24 at 11:34 a.m. with Resident 51 in Resident 51's room, a bottle of eye drops was on top of the bedside table. Resident 51 stated the nurse leaves the eye drops there so he can put the eye drops in his eyes. Resident 51 stated he had the eye drops in his room for over two months. During a concurrent observation and interview on 10/14/24 at 11:40 a.m. with Licensed Vocational Nurse (LVN) 1 in Resident 51's room, LVN 1 removed the bottle eye drops from Resident 51's bedside table and stated Resident 51 was not to have the eye drops at the bedside. LVN 1 stated it was not acceptable to have the eye drops on Resident 51's bedside table. During a concurrent interview and record review on 10/16/24 at 8:58 a.m. with Minimum Data Set…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to: 1. Notify the physician for the discontinuation of the restorative therapy (therapeutic and rehabilitative techniques provided by specially trained restorative nursing assistant [RNA]) for one of one sampled resident (Resident 21). This failure had the potential for Resident 21 to not meet his full potential for mobility. 2. Notify the physician for the swelling and purplish discoloration of the left big toe and wounds on the left big toe for one of one sampled resident (Resident 2). This failure had the potential for Resident 2's wounds to be untreated. Findings: 1. During a review of Resident 21's admission Record (AR), dated 2/21/20, the AR indicated, Resident 21 was admitted with diagnosis including post-laminectomy syndrome (chronic pain following spinal surgery), cord compression (happens when pressure on the spinal cord stops the nerves from working normally causing back pain, arm or leg weakness, and difficulty walking) and muscle weakness. During a concurrent observation and interview on 10/14/24 at 3:48 p.m.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain a homelike environment for two of 15 sampled residents (Resident 46 and Resident 162). This failure resulted in these residents living in an unkempt environment. Findings: a. During a concurrent observation and interview on 10/14/24 at 3:39 p.m. with Resident 162 in Resident 162's restroom, a dark brown ring was on the inside of the toilet bowl. Resident 162 stated she did not know the last time her toilet had been cleaned. During a concurrent observation and interview on 10/15/24 at 8:32 a.m. with Maintenance Supervisor (MS) and Housekeeping staff member (HSM) in Resident 162's restroom, MS and HSM observed the toilet and confirmed there was a dark brown ring on the inside of the toilet bowl MS and HSM stated the toilet was stained and should be replaced. During a concurrent observation and interview on 10/15/24 at 8:56 a.m. with Administrator in Resident 162's restroom, Administrator stated the toilet was stained and should be replaced. b. During a concurrent observation and interview on 10/15/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow their policy and procedures (P&P) titled, Certifying Accuracy of the Resident Assessment, for one of one sampled resident (Resident 35). This failure had the potential to not meet Resident 35's dental needs. Findings: During a concurrent observation and interview on 10/15/24 at 8:43 a.m. with Resident 35 in Resident 35's room, Resident 35 pointed to his upper tooth and complained of pain. During a concurrent interview and record review on 10/17/24 at 9:01 a.m. with Minimum Data Set (resident assessment tool) Consultant (MDSC) 2, Resident 35's MDS, Section K (Swallowing/Nutritional Status), dated 8/15/24 was reviewed. The MDS indicated Resident 35 had Broken or loosely fitting full or partial denture and no natural teeth or tooth fragment(s). MDSC 2 stated Resident 35's MDS was incorrect. During a review of Resident 35's COMPREHENSIVE SKILLED REVIEW NOTE [CSRN], dated 1/15/24 was reviewed. The CSRN indicated, III. SOCIAL SERVICES. [Resident 35] has his own teeth with some missing. During a review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of two sampled residents (Resident 3) had a psychiatric and a Preadmission Screening and Resident Review (PASRR- a federal requirement to help ensure placement in nursing facility was appropriate) Level 2 evaluation after a PASRR Level 1 indicated the need for evaluation of his mental disorder. This failure had the potential for Resident 3 to be inappropriately placed in a nursing home and had the potential to not receive the mental health treatment needed. During a concurrent interview and record review on 10/15/24 at 10:15 a.m. with Minimum Data Set (resident assessment tool) Coordinator (MDSC) 1, Resident 3's PASRR Level 1 Screening, dated 1/15/24 was reviewed. Resident 3's PASRR Level 1 indicated Level 1 Screening: Positive. Section III Serious Mental Disorder: Yes Diagnosis: Schizophrenia (a serious mental illness that affects how a person thinks, feels, and behaves), anxiety disorder (a condition in which a person has excessive worry and feelings of fear, dread, and uneasiness), major depressive disorder…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete and provide two of two newly admitted sampled residents (Resident 51 and Resident 109) and/or their representatives a summary of the baseline care plan (BCP-the minimum healthcare information to care for each resident upon admission) within 48 hours of admission. This failure had the potential for unmet care needs. Findings: 1. During a review of Resident 51's admission Record (AR), the AR indicated, Resident 51 was admitted on [DATE] with diagnoses including acute osteomyelitis (inflammation and swelling in the bones) left ankle and foot, Type 2 diabetes mellitus (DM- chronic condition with persistent high blood sugar levels) with diabetic neuropathy (nerve damage in the legs and feet in people with diabetes) and other skin ulcers. During a review of Resident 51's Operative Report (OR), dated 9/20/24, the OR indicated, Post-Op [after surgery] Diagnosis: Left first toe gangrene [dead tissue caused by an infection or lack of blood flow].…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow their policy and procedure (P&P) titled, Care Plans, Comprehensive Person-Centered, for one of 18 sampled residents (Resident 22). This failure had the potential to not meet Resident 22's physical, psychosocial (related to thought or behavior), and functional needs. Findings: During a review of Resident 22's Order Listing Report (OLR), dated 8/23/24, the OLR indicated, admitted under the care of [Name of Hospice]. During a review of Resident 22's Minimum Data Set (MDS-resident assessment tool), dated 8/23/24, the MDS Section O (Special Treatments, Procedures, and Programs), indicated Resident 22 received hospice care while Resident 22 was in the facility. During a concurrent interview and record review on 10/16/24 at 3:32 p.m. with MDS Consultant (MDSC) 2, Resident 22's Care Plans (CP) were reviewed. MDSC 2 stated there was no End of Life or Hospice CP for Resident 22 and there should have been a CP developed after Resident 22 was admitted to hospice. During a review of the facility's P&P titled, Care Plans,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-17 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure to one of 11 sampled residents (Resident 5) were administered medications according to physician orders. This failure had the potential for Resident 5 to have adverse medication outcomes. Findings: During a review of Resident 5's Care Plan (CP), dated 8/9/17, the CP indicated Resident 5 had hypertension (High blood pressure). The CP indicated, Interventions/Tasks.Give anti hypertensive [sic] medications as ordered. During a review of Resident 5's CP, dated 11/21/20, the CP indicated, Resident 5 has alteration in comfort related to shoulder and knee pain. The CP indicated, Interventions/Tasks. Administer pain medications as ordered. During a review of Resident 5's Medication Administration Record (MAR), dated 10/2024, the MAR indicated the following: a. AmLODPine Besylate [medication to lower blood pressure] Tablet 5 MG [milligrams] Give 1 tablet by mouth one time a day for HTN [hypertension-high blood pressure] hold if SBP [systolic blood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-17 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of 18 sampled residents (Resident 7) was provided activities of her choice. This failure resulted in Resident 7 not participating in person centered activities. Findings: During a review of Resident 7's admission Record (AR), dated 10/17/24, the AR indicated Resident 7 was admitted to the facility on [DATE] with diagnoses including major depressive disorder (mental disorder that affects how a person feels, thinks, and acts), Alzheimer's Disease (brain disorder that gradually destroys memory and thinking skills, and eventually the ability to perform everyday tasks) and need for assistance with personal care. During a review of Resident 7's Minimum Data Set (MDS - an assessment tool), dated 7/18/24, the MDS section F - Preferences for Customary Routine Activities, indicated, it was very important to Resident 7 to do things with groups of people, do her favorite activities, and go outside to get fresh air when the weather is good.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of 18 sampled patients (Patient 15) was provided quality care when: 1. A Care Plan (CP) for pain management was not developed. 2. The admission Nursing - Pain Observation and Assessment (NPOA) was incomplete, and reassessment was not done. These failures resulted in Patient 15 experiencing unrelieved pain and a feeling of isolation. Findings: 1. During a review of Patient 15's admission Record (AR), dated 10/16/24, the AR indicated, Patient 15 was admitted to the facility on [DATE] with diagnoses including, hemiplegia (partial or complete paralysis of one side of the body) and hemiparesis (partial paralysis or weakness on one side of the body) following Cerebral Infarction (stroke - disrupted blood flow to the brain) affecting right side, muscle weakness, and need for assistance with personal care. During a review of Patient 15's History and Physical Examination (H&P), dated 8/9/24, the H&P indicated This resident [Patient 15]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
The facility failed to follow its policy and procedure (P&P) titled Repositioning for one of one Residents (Resident 22). This failure had the potential for Resident 22 to develop pressure ulcers. Findings: During a review of Resident 22's CP, dated 10/7/20, the CP indicated, [Resident 22] has potential for pressure ulcer development r/t Alzheimer's [a disease that destroys memory and other mental functions].Interventions/Tasks. [Resident 22] requires monitoring/reminding/assistance to turn/reposition at least every 2 hours, more often as needed as requested. During a review of Resident 22's MDS Section GG, dated 8/23/24, the MDS GG indicated Resident 22 is dependent and unable to roll left or right on her own. During a concurrent interview and record review on 10/17/24 at 3:03 p.m. with RNC 2, Resident 22's TR, dated 8/2024 was reviewed. The TR indicated, on the following dates Resident 22 was not repositioned and turned during day shift: 8/1, 8/18, and 8/26. The TR indicated, on the following dates Resident 22 was not reposition and turned during night shift: 8/1, 8/2, 8/7, 8/8,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-17 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure an appropriate diet texture (consistency of food or the size of food pieces) was provided to one of 15 sampled residents (Resident 16). This failure had the potential to cause Resident 16 to choke on her food or have an adverse outcome. Findings: During a review of Resident 16's admission Record (AR), dated 6/8/22, the AR indicated, Resident 16 had a diagnosis of dysphasia (difficulty swallowing) and feeding difficulties. During a concurrent observation and interview on 10/14/24 at 12:44 p.m. with FM 1 in Resident 16's room, Resident 16 was served lunch which included a regular textured meatball sandwich on a hoagie bun. Resident 16 was missing most of her top teeth. FM1 stated Resident 16 she does not wear her top dentures anymore because family was afraid she would swallow them. FM 1 stated, [Resident 16] pockets [holds food in her cheeks] her food and will hold on to big pieces. FM 1 stated Resident 16's food never comes chopped up and is always a regular texture. During a review of Resident 16's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of two sampled residents (Resident 17) had complete pre-dialysis and post dialysis communication assessments. This failure had the potential for Resident 17 to have a change of condition that was not communicated and could result in negative health outcomes. Findings: During a review of Resident 17's admission Record (AR), dated 10/17/24, the AR indicated Resident 17 was admitted to the facility on [DATE] with diagnoses including end stage renal disease (ESRD - kidneys can no longer function properly) and dependence on renal dialysis (treatment that removes excess water and toxins from the blood when kidneys no longer function). During a review of Resident 17's Order Entry (OE), dated 8/20/24, the OE indicated, Dialysis Orders, Dialysis Center: [identification number] Days and time of treatment: M [Monday] - W [Wednesday] - F [Friday]. During a concurrent interview and record review on 10/17/24 at 10:13 a.m. with Director of Staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow their policy and procedure (P&P) titled, Bed Safety and Bed Rails, for one of 18 sampled residents (Resident 55) when: 1. The bed rail and entrapment risk observation/assessment (BEAR) was inaccurate and incomplete. 2. The Interdisciplinary Team (IDT - team of health care professionals) was not involved in the review of use of bed rails. 3. There was no physician's order for continuous use of bilateral (right and left) bed rails. 4. There was no Care Plan (CP) for use of bilateral bed rails. This failure resulted in Resident 55's IDT had the potential to put Resident 51's safety and health at risk. Findings: 1. During a review of Resident 55's admission Record (AR), dated 10/17/24, the AR indicated Resident 55 was admitted to the facility on [DATE] with diagnoses including encephalopathy (general term for a brain disorder), muscle weakness, dysphasia (condition that affects a person's ability to understand and speak). During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0727 — failed to provide required RN coverage — isolatedHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to employ a full time Director of Nursing (DON) for a facility licensed for 62-beds. This failure resulted in lack of oversight on the total operation of nursing services and provision of quality of care. Findings: During entrance conference on 10/14/24 at 9:15 a.m. with Administrator, Administrator stated, The facility does not have a director of nursing. During a concurrent interview and record review on 10/15/24 at 2:30 p.m. with Director of Staff Development (DSD), the facility Payroll Based Journal (PBJ) dated 9/5/24 and 9/17/24 was reviewed. DSD stated there was no DON for over a year now, and she was assigned to calculate the nursing staffing hours and submit the report to PBJ. DSD stated there was no DON to review the nursing staffing hours for accuracy. DSD stated the Administrator or Registered Nurse Consultant (RNC) 1 did not provide oversight and recheck the reports submitted. During an interview on 10/17/24 at 8:15 a.m. with Infection Preventionist (IP), IP stated the facility did not have a DON to provide her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of three medication carts did not contain expired medication. This failure had the potential for a medication with reduced effectiveness to be administered to a resident. Findings: During a concurrent observation and interview on 10/16/24 at 10:18 a.m. with Licensed Vocational Nurse (LVN) 4 at Medication Cart 3 (MC3), an Advair Diskus Inhaler [medication used to treat difficulty breathing] was labeled with a discard date of 10/8/24. LVN 4 stated the inhaler should have been discarded by 10/8/24. LVN 4 stated it is the responsibility of the nurse who is assigned to the medication cart to check the expiration dates and dispose of any expired medications or supplies. During a review of the facility's policy and procedure (P&P) titled, Medication Storage, dated 2019, the P&P indicated, N. Outdated, contaminated, or deteriorated medications and those in containers that are cracked, soiled, or without secure closures are immediately removed from stock, disposed of according to procedures for medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-17 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the medication error rate was five percent or less when two medication errors were observed out of 25 medication administration opportunities, which resulted in a medication error rate of 8%. These failures had the potential for residents to not receive the therapeutic effects of the medication. Findings: 1, During a concurrent observation and interview on 10/16/24 at 11:12 a.m. with Licensed Vocational Nurse (LVN) 4 outside of Resident 109's room, LVN 4 prepared Resident 109's medication for administration. LVN 4 took Resident 109's blood sugar and the blood sugar was 236 (normal range 60-99 mg/dl [milligram per deciliter]). LVN 4 stated Resident 109 had a insulin sliding scale (amount of insulin given is based on blood sugar level) order for insulin to be administered before all meals. LVN 4 stated Resident 109's blood sugar was 236 therefore he would receive four units of Humalog insulin. LVN 4 stated Resident 109 also was to receive six units of Humalog insulin before all meals. LVN 4 administered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-17 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of 10 sampled residents (Resident 109) was free from a significant medication error. This failure had the potential for Resident 109 to adverse health outcomes. Findings: During a concurrent observation and interview on 10/16/24 at 11:12 a.m. with Licensed Vocational Nurse (LVN) 4 outside of Resident 109's room, LVN 4 prepared Resident 109's medication for administration. LVN 4 took Resident 109's blood sugar and the blood sugar was 236 (normal range 60-99 mg/dl [milligram per deciliter]). LVN 4 stated Resident 109 had a insulin sliding scale (amount of insulin given is based on blood sugar level) order for insulin to be administered before all meals. LVN 4 stated Resident 109's blood sugar was 236 therefore he would receive four units of Humalog insulin. LVN 4 stated Resident 109 also was to receive six units of Humalog insulin before all meals. LVN 4 administered 10 Units of Humalog insulin to Resident 109. During a concurrent interview and record review on 10/17/24 at 8:15 a.m. with LVN 4,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-17 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure two of three kitchen staff (Dietary Service Supervisor [DSS] and Kitchen [NAME] [KC])followed their policy and procedures (P&P) titled, DRESS CODE FOR WOMEN AND MEN, This failure had the potential for food contamination. Findings: During an observation on 10/14/24 at 9:03 a.m. in the kitchen, DSS and KC had a beard and mustache on their face. DSS and KC wore a beard restraint (net used to cover facial hair) which left their mustaches exposed. During an interview on 10/14/24 at 9:36 a.m. with DSS, DSS stated mustaches were okay to have exposed if the mustache was trimmed. During a review of the facility's policy and procedures (P&P) titled, DRESS CODE FOR WOMEN AND MEN, dated 2018, the P&P indicated, PURPOSE: Appropriate dress in the Food & Nutrition Department Personal hygiene and appropriate dress are a very important part of the total appearance of the Food & Nutrition Service Department. Appearance is very important in maintaining a high standard of food service.PROPER DRESS.Men.8. Beards and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure intake and output was monitored for one of four sampled residents (Resident 1) when Resident 1 was on a fluid restriction. This failure resulted in the facility being unaware of Resident 1 ' s fluid intake and output. Findings: During a review of Resident 1 ' s Order Summary Report (OSR), dated 9/9/24, the OSR indicated, Admission.6/27/24.Resident has fluid restriction of 1.8 liters (unit of measurement)/24 hrs (hours).Order date.6/27/24. During an interview on 9/17/24 at 11:55 with Registered Nurse (RN), RN stated when a resident was on a fluid restriction, their intake and output should be monitored daily. During a concurrent interview and record review on 9/17/24 at 3:17 p.m. with Director of Staff Development (DSD), Resident 1 ' s clinical record was reviewed. DSD was unable to provide any intake and output monitoring documentation for Resident 1. DSD stated, Resident 1 ' s intake and output was only monitored during the first 30 days after admission, and it should have been ongoing due to the fluid restriction.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-10 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop a Care Plan (CP) for one of three sampled residents (Resident 1) after a fall. This failure had the potential for Resident 1 to experience further falls. Findings: During a review of Resident 1 ' s S [Situation] B [Background] A [Appearance] R [Review and Notify] (SBAR), dated 12/6/23, the SBAR indicated, During morning med (medication) pass in a well lit room resident was found on floor and reported that she slipped off her bed. During a review of Resident 1 ' s Progress Notes (PN), dated 12/7/23 at 3:08 p.m., the PN indicated, 12/6/23 at approximately 1150 resident was found on floor sitting next to her bed.Current Intervention(s): Non skid socks on at all times. During a concurrent interview and record review on 12/12/23 at 2:48 p.m., with Registered Nurse (RN) 1, Resident 1 ' s CP's were reviewed. There was no CP developed after Resident 1 ' s fall. RN 1 stated, the CP should have been completed after the fall. During a review of the facility ' s policy and procedure (P&P) titled Falls and Fall Risk, Managing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of two sampled residents (Resident 1) was properly secured during transportation when: 1. Seatbelt was loosely fastened unto Resident 1's wheelchair. 2. Footrest (a removable footplate where the feet are placed to avoid injury and maintain balance) was missing from Resident 1's wheelchair. These failures resulted in Resident 1 falling out of wheelchair, sustaining skin tear to right wrist and abrasion (scrape) to right shin. Findings: 1. During an interview on 11/13/23 at 12:45 p.m. with Licensed Vocational Nurse (LVN), LVN stated Resident 1 was taken to a doctor's appointment on 10/20/23, using the facility van. LVN stated on the way to the appointment, Resident 1's seat belt was placed too loose causing Resident 1 to slid out of the wheelchair and landing on his knees. During a concurrent observation and interview on 11/13/23 at 1:06 p.m. in Resident 1's room, Resident 1 stated during the car ride to the doctor's appointment on 10/20/23, the transport driver had to immediately hit the break on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-16 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure Computed Tomography (CT-diagnostic imaging procedure that uses a combination of x-rays and computer technology to produce images of the inside of the body) results for one of three sampled residents (Resident 1) were received. This failure resulted in the facility being unaware of Resident 1's CT results. Findings: During a review of Resident 1 ' s Order Details (OD), dated 6/23/23, the OD indicated, Appointment: CT Scan R) [right] hip. During a review of Resident 1 ' s [Hospital 1] Imaging Report (IR), dated 6/26/23, the IR indicated, CT right hip.Acute appearing impacted left subcapital (femoral neck-thigh bone) hip fracture.Consider MRI [magnetic resonance imaging-a type of scan that uses strong magnetic fields and radio waves to produce detailed images of the inside of the body] left hip without contrast follow-up for confirmation as clinically warranted. During an interview with Licensed Vocational Nurse (LVN) 1, on 7/11/23, at 11:32 a.m., LVN 1 stated, Resident 1 had a CT of the right hip done on 6/26/23. LVN…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-11-04 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow its policy and procedure (P&P) titled Advance Directives (a document indicating a person's wishes for end-of-life care) when staff did not facilitate formulation of Advance Directives for 7 of 33 sampled residents (Resident 1, Resident 22, Resident 26, Resident 35, Resident 41, Resident 43, and Resident 45). This failure had the potential for staff to be unaware of the medical treatment to be provided to resident, when they no longer able to make decisions in the event of an emergency. Findings: During an interview on 11/3/22, at 9:13 AM, with Admissions Coordinator (AC), AC stated, When they (residents) come in with family (on admission), we ask if they have an advance directive. If they do, we get a copy. If not, then we refer to social services to get one going. AC stated, no specific form is signed by the resident or family member indicating if they have an advance directive or wish to formulate one. AC stated, there should be documentation in PCC (Point, Click, Care- electronic medical record) notes. During a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-04 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to: 1. Follow its policy and procedure (P&P) for administering medications through an enteral tube (GT- Gastrostomy tube, surgically placed through the abdominal wall to the stomach) by gravity flow for one of 33 sampled residents (Resident 2). This failure had the potential for Resident 2 to experience aspiration pneumonia (occurs when food or liquid is breathed into the airways or lungs). 2. Follow physician's orders for administration of oxygen (a colorless, odorless reactive gas, a life-supporting component of the air) for one of 33 sampled residents (Resident 14). This had the potential to result in unmet care needs and adversely affect resident's health. Findings: 1. During an observation on 11/4/22, at 8:54 AM, outside Resident 2's room, Licensed Vocational Nurse (LVN ) 2 was observed preparing Resident 2's medication administration . LVN 2 crushed each of the following tablets with a pill crusher and placed separately in a 30 milliliter (ml - unit of measure) medication cup: Magnesium Oxide (dietary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-04 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide care and services to maintain good oral hygiene for one of 33 sampled residents (Resident 2). This failure resulted in Resident 2's having poor oral hygiene with presence of cracked dry lips and can lead to dental and gum disease. Findings: During a concurrent observation and interview on 11/1/22, at 11 AM, with Certified Nursing Assistant (CNA) 2, inside Resident 2's room, Resident 2 was observed in bed with dry cracked lips. CNA 2 stated, Residents with G-tubes (GT- Gastrostomy tube, surgically placed through the abdominal wall to the stomach) should be provided with oral care every two hours by swabbing with a green sponge soaked with Listerine (mouthwash) to prevent cracked dry lips. During a concurrent observation and interview on 11/1/22, at 11:10 AM, with Licensed Vocational Nurse (LVN) 1, Resident 2 was in bed with dry cracked lips. LVN 1 stated, He [Resident 2] should not have dry cracked lips and oral care should be done every shift; otherwise, he [Resident 2] may have something accumulating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-04 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to clearly document in the clinical record for one of 33 sampled residents (Resident 35's) wishes in the event of cardio-pulmonary arrest (heart stops, no breathing). This had the potential for staff not knowing if they should perform cardio-pulmonary resuscitation (CPR, when trained staff give chest compressions and rescue breathing) to Resident 35. Findings: During a review of the facility Policy and Procedure (P&P) titled, Emergency Procedure - Cardiopulmonary Resuscitation, dated 2/18, the P&P indicated, If an individual. is found unresponsive and not breathing normally, a licensed staff member who is certified in CPR . shall initiate CPR unless: a. it is known that a Do Not Resuscitate (DNR) order that specifically prohibits CPR . exists for that individual. During a review of Resident 35's Physician's Orders for Life-Sustaining Treatment (POLST), dated [DATE], the POLST indicated, Do Not Attempt Resuscitation/DNR. During a review of Resident 35's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-04 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide appropriate activities based on interest and preferences for one of 33 sampled residents (Resident 34). This failure had the potential to negatively impact Resident 34's psycosocial well-being. Findings: During a concurrent observation and interview on 11/1/22, at 2 PM, with Resident 34, inside Resident 34's room, Resident 34 was observed in bed scratching his arms and rubbing his back against his bed. Resident 34 stated, I cannot get out of bed because the nurses complained that it was a hassle to bring in the machine [Hoyer lift patient lift used by caregivers to safely transfer patients from one place to another] to help lift me out from the bed to the chair. During an interview on 11/3/22, at 3:30 PM, with Activity Assistant (AA), AA stated, Resident 34 came down to activities for Bible study every Wednesday at 2 PM, but not anymore. During a review of Resident 34's Minimum Data Set (MDS assessment- screening tool), Section F-Activity Preferences, dated 3/27/22, MDS indicated, the following: Doing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-04 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to facilitate an audiology consult for one of 33 sampled residents (Resident 160). This failure resulted in a delay in the provision of assisstive hearing devices which hindered Resident 160's ability to communicate effectively. Findings: During a concurrent observation and interview on 11/1/22, at 10:15 AM, with Resident 160, Resident 160 was observed in bed and had difficulty hearing. Resident 160 stated, I cannot hear you. I don't have a hearing aid. When asked if he (Resident 160) would like a hearing aid, Resident 160 stated, Yes. During a concurrent interview and record review, on 11/4/22, at 11:30 AM, with Social Service Director (SSD), Resident 160's Social Service Notes (SSN) dated 9/2/22 were reviewed. The SSN indicated, Resident 160 observed to be a little hard of hearing. SSN, dated 9/15/22, indicated, no ancillary service concern at this time for Resident 160. SSD confirmed, Resident 160 was hard of hearing at the time of assessment. During a review of the facility's policy and procedure (P&P)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-04 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to refer and provide podiatry (treatment of the feet) service for two of 33 sampled residents (Resident 2 and Resident 160). This failure resulted on not meeting the care needs of Resident 2 and 160. Findings: During an concurrent observation and interview on 11/1/22, at 10:30 AM, with Resident 160, inside Resident 160's room, Resident 160 was observed with long and crooked toenails. Resident 160 stated, Yes, both were too long and my son have to get something to clip it. During a concurrent observation and interview on 11/1/22, at 11 AM, with Certified Nursing Assistant (CNA) 1, inside Resident 160's room, Resident 160 was observed in bed with long and crooked toenails. CNA 1 confirmed the findings and stated, His toenails were long, and it should not be that way. During a concurrent observation and interview on 11/4/22, at 9:30 AM, with the Director of Nursing (DON), inside Resident 2's room, Resident 2 was observed in bed with long toenails. DON confirmed, Resident 2's toenails were long. Policy and procedure was requested…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-04 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to ensure nursing competency assessments for 2 of 5 sampled staff (LVN 7 and CNA 8) were completed. This failure had the potential for unqualified nursing staff to provide the health care needs of Residents. Findings: During a concurrent interview and record review, on 11/4/22, at 11:42 AM, with Director of Staff Development (DSD), five personnel file's (for the year 2020, 2021) were reviewed. The personnel files indicated, there were no assessments of the level of competencies for Licensed Vocational Nurse (LVN) 7 and Certified Nursing Assistant (CNA) 8. DSD stated, she could not locate the competency/assessments in the personnel file. DSD confirmed the findings and stated the competency assessments should be done annually. DSD stated, there was no documentation that annual in-service training on abuse prevention and reporting was conducted for LVN 7 and CNA 8. The facility was not able to provide a copy of policy and procedures for nursing competencies.
- Potential for harm · D2022-11-04 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to conduct a performance review at least once a year for one of five sampled Certified Nursing Assistant (CNA) 8. This failure had the potential for CNA 8 to not provide the appropriate care to residents. Findings: During a concurrent interview and record review, on 11/4/22, at 11:42 AM, with Director of Staff Development (DSD), CNA's 8 personnel file for the year 2020, 2021 were reviewed. It was noted there were no annual performance review for CNA 8 in 2021. DSD confirmed the findings and stated she could not locate the annual performance review in the personnel file. She also stated there was no documentation on annual in-service training in abuse prevention and reporting was conducted for CNA 8. The facility was not able to provide a copy of the policy and procedures for nursing competencies.
- Potential for harm · D2022-11-04 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow its policy and procedure (P&P) to provide necessary behavioral health services for one of 33 residents (Resident 45). This failure had the potential to result in Resident 45's inability to attain the highest practicable physical, mental, and psychosocial well-being. Findings: During a review of Resident 45's admission Record (AR), dated 11/22, the AR indicated, Resident 45 was [AGE] years old and had the following diagnoses: End Stage Renal Disease, Dependence on Renal Dialysis (a procedure used to remove fluid and waste products from the blood), Cirrhosis of Liver (late stage of scarring of the liver), Diabetes Mellitus (body's inability to regulate sugar in the bloodstream), Hypertension (high blood pressure), Anxiety Disorder (a disorder causing one to feel nervous, restless, tense, have a sense of impending danger or panic, trouble sleeping, trouble concentrating, feeling weak or tired, and/or avoiding things that trigger…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-04 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain a medication error rate of less than five percent (%) when three medication errors occurred out of 30 opportunities during gastrostomy tube (GT- surgically placed tube through the abdominal wall and into the stomach) medication pass for one of five sampled residents (Resident 2). The medication error rate was 10%. This failure had the potential to cause serious harm and injury to resident for not receiving the full dosage of medications ordered by the physician. Findings: During a concurrent observation and interview on 11/4/22, at 8:54 AM, outside Resident 2's room, Licensed Vocational Nurse (LVN) 2 was observed preparing medication administration for Resident 2 when: a. LVN 2 crushed each of the following tablets with a pill crusher and placed separately in a 30 milliliter (ml - unit of measure) medication cup: Magnesium Oxide (dietary supplement) 500 milligrams (mg-unit of measure) tablet, Metformin (anti-diabetic medication) 850 mg tablet, Cholecalciferol (dietary supplement) 1000 International…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2022-11-04 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide the required minimum square footage (sq. ft. - 80 sq. ft. per resident for multiple resident rooms is the minimum required by regulation) in two of 26 rooms. This failure had the potential to affect the care of the residents in those rooms. Findings: During a concurrent observation and interview on 11/2/22, at 2:30 PM, of the facility with the Administrator, the following rooms did not provide the minimum sq. ft. as required by regulation for the following resident rooms: room [ROOM NUMBER]: 279 square feet; 4 residents room [ROOM NUMBER]: 283 square feet; 4 residents The Administrator verified the finding. Although they did not provide the minimum sq. ft. as required by regulation, variations were in accordance with the particular needs of the residents. The residents had a reasonable amount of privacy. Closets and storage were adequate. Bedside stands were available. There was sufficient space for nursing care and for residents to ambulate or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$8,018 in federal fines across 1 penalty.
- $8,018 — penalty dated 2024-09-09
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 2 of 5 | 2.5 | -0.5 vs chain |
| Staffing | 1 of 5 | 2.5 | -1.5 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PROVIDENCE GROUP OF CALIFORNIA LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/24/2014 |
| PROVIDENCE GROUP NH, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | since 06/30/2023 |
| HASNAIN, ABBAS | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 02/21/2023 |
| RASMUSSEN, MASON | Individual | W-2 MANAGING EMPLOYEE; OPERATIONAL/MANAGERIAL CONTROL | — | since 03/01/2021 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | — | since 03/24/2014 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
CMS files one row per role, so the 9 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $471K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056423. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.