Sequoia Transitional Care
350 North Villa Street, Porterville, CA 93257 · For profit - Limited Liability company · 99 certified beds · (559) 784-6644 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has 2 actual-harm citations
- a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $41,759 in federal fines (most recent 2025-04-17)
- its facility-reported quality-measure score sits well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 8.6% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.7% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 3.4% | 7.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.1% | 1.6% | 3.3% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 14.0% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 8.2% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.2% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 18.5% | 10.2% | 21.2% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 20.2% | 12.0% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 99.0% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 25.3% | 23.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 6.0% | 11.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 0.70 | 2.25 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.32 | 1.57 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
58.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 140 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 92.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 41 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 21% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 58.8%CMS range 51.3–66.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.2%CMS range 7.2–13.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 92.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 78.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 80.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.6%CMS range 5.8–14.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.41 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 99 beds and averages 91.1 residents a day — about 92% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.10 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.10 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.87 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.74 hrs/resident/day on weekends vs 4.25 on weekdays — 12% thinner on weekends. RN hours go from 0.11 to 0.09 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 38% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
42 citations, most serious first. The 12 most serious are shown; the remaining 30 are one tap away and print in full.
- Actual harm · G2026-01-15 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that pain management interventions were safely implemented and monitored for one of thirty sampled residents (Resident 71). Specifically, licensed nurses failed to appropriately monitor and reassess the resident following administration of prescribed opioid pain medication (morphine sulfate) and failed to identify and respond to adverse effects related to pain treatment. As a result of these failures, Resident 71 experienced opioid-induced over-sedation and respiratory depression, requiring emergency transfer to a general acute care hospital (GACH), treatment for opioid overdose including administration of Narcan (reverses opioid overdose), intubation (insertion of a tube to aid in breathing) for respiratory support, and a seven-day hospitalization beginning 12/12/25. This resulted in actual harm to the resident.Findings:During a concurrent observation and interview on 1/15/26 at 8:41 a.m., with Resident 71, in her room, Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-04-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care and services for one of three sampled residents (Resident 1) who was high risk for falls, had history of falls, and had a diagnosis of Dementia (decline in memory and thinking, severe enough to interfere with daily life) when Resident 1 was left waiting in the room to be toileted for approximately 30 minutes. This failure resulted in Resident 1 falling, sustaining laceration (cut) to the top of the head requiring three staples (little wire), and compression fracture (a type of broken bone that can cause the spine to collapse) of T (thoracic- middle section of spine) 5 (T5- is the fifth bone of the thoracic spine located in the middle of the back). Findings: During a review of Resident 1 ' s admission Record (AR), dated 4/8/25, the AR indicated, Resident 1 was initially admitted on [DATE]. The AR indicated, Diagnosis. Repeated Falls.Muscle Weakness.Dementia. During a review of Resident 1 ' s annual Minimum Data Set (MDS-a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-03 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to notify the physician of a change of condition for one of three sampled residents (Resident 1) when there was significant weight loss. This failure resulted in the physician being unaware of significant weight loss and the potential for Resident 1 to have unmet nutritional needs.Findings:During a review of Resident 1's IDT (Interdisciplinary Team-group of medical professionals from diverse specialties who work together to address a patient's complex needs) - Weight Variance Assessment (WVA) dated 2/16/26, the WVA indicated, Problem weight (lb-pound) -18 lbs.weight loss/gain (%) -9.6 %.in (x) number of weeks.2.During a review of Resident 1's WVA dated 2/23/26, the WVA indicated, Root cause analysis.26 lb/13% wt. (weight) loss x 3 weeks since admit.During a review of Resident 1's WVA dated 3/2/26, the WVA indicated, Root cause analysis.29 lb/15 % wt loss x4 weeks since admit.During a review of Resident 1's WVA dated 3/9/26, the WVA indicated, Root cause analysis.36 lb/19% wt loss x 5 weeks since admit.During a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-03 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to:1. Develop a care plan when one of three sampled residents (Resident 1) experienced significant weight loss;2. Implement interventions when significant weight loss was identified for one of three sampled residents (Resident 1).These failures resulted in the potential for Resident 1 to have continued weight loss and unmet nutritional needs.Findings:1. During a review of Resident 1's IDT (Interdisciplinary Team-group of medical professionals from diverse specialties who work together to address a patient's complex needs) - Weight Variance Assessment (WVA) dated 2/16/26, the WVA indicated, Problem weight (lb-pound) -18 lbs.weight loss/gain (%) -9.6 %.in (x) number of weeks.2.Interventions/Implementations.Diet is liberalized for max (maximum) diet variety.(2/4) SLP (speech language pathologist) following for safest, least restrictive diet. Clear protein drink BID (twice a day).Appetite stimulant in place. Continue weekly NAR (nutritional at risk) monitoring.During a review of Resident 1's WVA dated 2/23/26, the WVA indicated,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-03 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure physicians orders were followed when labs were not completed for one of three sampled residents (Resident 1). This failure resulted in a delay of care and Resident 1 experiencing lower abdomen (part of the body between the chest and pelvis) pain, requiring transfer to the hospital and being diagnosed with a urinary tract infection (UTI-infection in any part of your urinary system).Findings:During a review of Resident 1's Care Plan Report (CP) dated 2/2/26, the CP indicated, Bladder incontinence: (Resident name) has mixed bladder incontinence and is reflated to recent hospitalization, weakness.date initiated 2/2/26.interventions/tasks.labs per order. Notify physician of results.date initiated.2/2/26.During a review of the General Surgery Clinic Office Note (CSCON) dated 3/23/26, the CSCON indicated, Orders.Urinalysis (used to diagnose urinary tract infection), C/S (culture and sensitivity) if indicated.Iron Panel (group of blood tests that evaluate how much iron is circulating, moving, and stored in your body).H…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-02 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide nail care for one of four sampled residents (Resident 1). This failure resulted in Resident 1 having approximately one-inch fingernails and potential for nail disfigurement and accidental scratches, potentially leading to skin infections.Findings:During a concurrent observation and interview on 4/2/26 at 11:41 a.m. in Resident 1's room, Resident 1 was lying in bed with the head of bed elevated, watching on his personal laptop. Resident 1's right hand fingernails were approximately one inch long beyond fingertips. Resident 1's left hand was contracted (fingers permanently bent towards palm) with fingernails approximately one inch long beyond fingertips. Resident 1 stated he asked several staff members for his nails to be trimmed but no staff members ever returned to trim his fingernails.During a concurrent observation and interview on 4/2/26 at 11:45 a.m. with Certified Nursing Assistant (CNA), in Resident 1's room, CNA confirmed Resident 1's fingernails were long and should be trimmed.During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-01-15 · tag F0755 — failed to provide safe pharmacy services — widespreadProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not comply with its policy for securely disposing of controlled medications on two of four medication carts. This failure poses a risk of diversion, where legally prescribed controlled substances could be transferred to individuals other than those for whom they were prescribed for illegal use.Findings:During a concurrent observation and interview on 1/13/26 at 2:48 p.m., with Licensed Vocational Nurse (LVN) 3, the bottom drawer of the South 1 Medication Cart contained a pharmaceutical waste container with a removable lid. The pharmaceutical waste container contained multiple intact pills. LVN 3 stated that there were multiple medications in the container which included any wasted medications including narcotics. LVN 3 stated if a narcotic was not given in an event the resident refused, or if the medication was dropped on the floor, she would discard the narcotic in the waste container after verifying with another nurse.During a concurrent observation and interview on 1/13/26 at 2:58 p.m., with LVN 4, the bottom of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-15 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement appropriate infection control measures when:1. Resident 57's oxygen humidifier bottle was not changed weekly. 2. Clean linen and clean diapers were stored on the floor in a resident's room.3. Certified Nursing Assistant (CNA) 2 did not wash her hands before and after resident care in room [ROOM NUMBER]. These failures could contribute to the spread of infectious diseases among residents, staff, and visitors. Findings: 1. During a review of Resident 57's admission Record (AR), the AR indicated Resident 57 was admitted to the facility on [DATE] with diagnoses that included shortness of breath. During an observation on 1/12/26 at 2:05 p.m., in Resident 57's room, Resident 57 was receiving two liters of oxygen via a nasal canula (flexible plastic tube). The oxygen humidifier bottle was dated 12/28/25. During an interview on 1/12/26 at 4:16 p.m., with Licensed Vocational Nurse (LVN) 3, LVN 3 stated Resident 57's oxygen humidifier…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-15 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to meet professional standards of quality for two of thirty sampled residents (Resident 51 and Resident 98) when Licensed Vocational Nurse (LVN) 2 did not follow the policy and procedure titled, Insulin Pen Administration. This failure placed Resident 51 and Resident 98 at risk for insulin dosing errors and had the potential to result in adverse side effects such as hypoglycemia or hyperglycemia.Findings:1.During a review of Resident 51's admission Record, indicated Resident 51 had diagnoses which included Type 2 Diabetes (body's inability to produce enough insulin).During a review of Resident 51's Physician Order (PO), dated 12/5/25, the PO indicated, Insulin Lispro (fast acting insulin]) inject as per sliding scale before meals.During medication pass observation on 1/14/26 at 11:13 a.m., LVN 2 administered Lispro 4 units (unit of measurement) SQ (subcutaneous injection given in the fatty tissue, just under the skin) to Resident 51 using an insulin pen. LVN 2 did not prime (remove bubbles from the needle) the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-15 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not adhere to its policy and procedures for one of the 30 sampled residents (Resident 57) when:Resident 57's fingernails and toenails were not trimmed.Resident 57 had untreated lacerations on the right great toe of unknown origin.The physician was not informed about the resident's change in condition.These failures resulted in substandard quality of care for Resident 57.Findings:During a review of Resident 57's admission Record, the admission Record indicated Resident 57 was admitted to the facility on [DATE], with diagnoses of Parkinsonism (neurological disorder that cause movement problems), muscle weakness and dependence on wheelchair.During a concurrent observation and interview on 1/12/26 at 2:21 p.m., with Resident 57, in Resident 57's room, Resident 57 was lying in bed with his feet exposed. Resident 57 had untrimmed fingernails and toenails. Resident 57's inner area of the right great toe had three scabs (forms over a cut or wound…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-15 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a sanitary environment when one soiled dish towel was placed on the surface of a table tray that contained clean cups. This failure had the potential to result in cross-contamination.Findings: During a concurrent observation and interview on 1/12/26 at 2:25 p.m., with the Dietician in the kitchen, one soiled dish towel was observed on the surface of a table tray that contained clean cups. The Dietitian stated the soiled dish towel should have been disposed of in the soiled linen container. During a review of the facility's policy and procedure (P&P) titled, Sanitation Section 8, dated 2023, the P&P indicated,16. Kitchen staff is responsible for all the cleaning with the exception of ceiling vents, light fixtures and the hood over stove, which will be cleaned by the maintenance staff.22. Do not use cleaning products or sanitizers in the food preparation or food storage areas in any way that could result in contamination of exposed food items. This includes spraying or pouring cleaning products near food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-31 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the physician's order was followed for one of three sampled residents (Resident 1). This failure resulted in the physician's order being incorrect and the potential for Resident 1's wound to worsen.Findings:During a review of Resident 1's Progress Notes Details (PND-completed by the wound doctor) dated 12/4/25, the PND indicated, Wound #2 right shin is a vascular wounds [sic] and has received a status of not healed.Wound Care Orders.Cleanse wound with ns (normal saline), pat dry, apply Dakin's (antiseptic [substance used to prevent the growth of disease-causing organisms] used to clean skin and infected chronic wounds) flush with betadine to eschar qd (everyday) and prn (as needed).During a review of Resident 1's Order Summary Report (OSR) undated, the OSR indicated, venous wound (chronic, shallow and slow-healing open sore) to right lower leg; cleanse area with wound cleanser, pat dry, betadine (antiseptic used to kill bacteria) soaked gauze to wound bed, cover with dry dressing, wrap with kerlex [sic], QD (every…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 30 citations
- Potential for harm · Dcited before2025-04-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
null Based on observation, interview, and record review, the facility failed to implement the care plan (CP) for two of two sampled residents (Resident 6 and Resident 7) on Falling Star Program (fall prevention program) when:1. The call light, the remote control, and water pitcher were not within one of one sampled resident's (Resident 6) reach.2. The bowel and bladder (toileting) program every two hours was not implemented for one of one sampled resident's (Resident 7).These failures had the potential to place Resident 6 and Resident 7 at a greater fall risk. Findings:1. During a concurrent observation and interview on 6/17/25 at 10:10 am, in Resident 6's room with Assistant Director of Nursing (ADON), there was a gold star on Resident 6's name plate by the entry door. Resident 6 was in bed. Resident 6's call light and remote control were on the floor. The water pitcher was on the over bed table out of Resident 6's reach. ADON stated, I seeDuring a concurrent observation and interview on 6/17/25, at 10:25 am, in Resident 6's room with Certified Nursing Assistant (CNA) 4, Resident 6…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-01-09 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a Registered Nurse (RN) was scheduled and on duty eight hours a day, seven days a week. This failure had the potential for resident care to be negatively impacted. Findings: During a concurrent interview and record review on 1/8/25 at 9:09 a.m. with Director of Staff Development (DSD), the Nursing Staff Assignment and Sign-in Sheet (NSASS) dated July 2024 was reviewed. The NSASS indicated, there was no RN for 8 hours a day on 7/1/24, 7/2/24, 7/3/24, 7/4/24, and 7/5/24. DSD stated there was not an RN on duty for 8 hours a day on those days. During a concurrent interview and record review on 1/8/25 at 11:07 a.m. with DSD, the NSASS dated August 2024 was reviewed. The NSASS indicated, there was no RN for 8 hours a day on 8/5/24, 8/6/24, 8/7/24, 8/8/24, and 8/9/24. DSD stated there was not an RN on duty for 8 hours a day on those days. During a concurrent interview and record review on 1/8/25 at 11:50 a.m. with DSD, the NSASS dated September 2024 was reviewed. The NSASS indicated, there was no RN for 8 hours a day on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-09 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the resident's representative and the state long term care ombudsman (representatives who assist residents in long-term care facilities with issues related to day-to day care, health, safety, and personal preferences) were notified, in writing, when two of seven sampled residents (Resident 52 and Resident 82) were transferred to the hospital. This failure resulted in the resident representative and the ombudsman to not be aware of resident's healthcare status and location. Findings: During an interview on 1/7/25 at 2:37 p.m. with Resident 52, Resident 52 stated he had been to the hospital several times because of his diabetes (disorder characterized by difficulty in blood sugar control and poor wound healing) and high blood pressure. During a concurrent interview and record review on 1/8/25 at 3:36 p.m. with Minimum Data Set (MDS - a federally mandated resident assessment tool) Consultant (MDSCL), Resident 52's medical record was reviewed. MDSCL…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-09 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure individualized, person-centered care plans were developed and implemented for three of six residents (Resident 46, Resident 52, and Resident 79). This failure had the potential for care needs to not be met. Findings: a. During an observation on 1/7/25 at 10:41 a.m. in Resident 46's room, Resident 46 was in her wheelchair, and she was speaking in short clips of gibberish with no discernable words. During an interview on 1/8/25 at 3:46 p.m. with Certified Nursing Assistant (CNA) 6, CNA 6 stated she can understand Resident 46's needs from having cared for her for the past year. During a concurrent interview and record review on 1/8/25 3:36 p.m. with Minimum Data Set (MDS - a federally mandated resident assessment tool) Consultant (MDSCL), Resident 52's medical record was reviewed. MDSCL stated Resident 52 was transferred to the hospital on 3/27/24 for GI [gastro (stomach)-intestinal] bleeding and nausea and vomiting. Resident 52's History & Physical (H&P) dated 4/12/24 indicated Resident 52 was discharged…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-09 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation interview and record review, the facility failed to ensure a communication tool was used for one of one sampled resident (Resident 46) with a speech impairment. This failure had the potential for Resident 46's concerns and needs to be unmet and for her psychosocial health to be negatively impacted. Findings: During an observation on 1/7/25 at 10:41 a.m. in Resident 46's room, Resident 46 was in her wheelchair, and she was speaking in short clips of gibberish with no discernable words. During an interview on 1/8/25 at 3:46 p.m. with Certified Nursing Assistant (CNA) 6, CNA 6 stated she can understand Resident 46's needs from having cared for her for the past year. During a concurrent interview and record review on 1/9/25 at 2:11 p.m. with Minimum Data Set Consultant (MDSCL), Resident 46's medical record was reviewed. The Minimum Data Set (MDS- Assessment tool) Section B indicated, Speech Clarity 1. Unclear speech. Makes Self Understood 3. Rarely/never understood. During an interview on 1/9/25 at 2:26 p.m. with Minimum Data Set Coordinator (MDSC), MDSC stated not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow its policy and procedure (P&P) titled, Repositioning, for three of three sampled residents (Resident 71, and Resident 52) who were dependent on staff to change position or transfer. This failure had the potential to result in further loss of mobility and skin breakdown. Findings: a. During an interview on 1/7/25 at 9:10 a.m. with Resident 71, Resident 71 stated she does not get out of bed or do any exercising because it might interfere with her brittle bones. During a concurrent interview and record review on 1/8/25 at 10:55 a.m. with Assistant Director of Nursing (ADON), Resident 71's medical record was reviewed. The Minimum Data Set (MDS- Assessment tool) Section GG Functional Abilities indicated, Resident 71 was Dependent on facility staff to A. Roll left and right: B. Sit to lying: C. Lying to sitting on side of bed: D. Sit to stand: E. Chair/bed-to-chair transfer . FF. Tub/shower transfer. The Task: Turn and Reposition (TTR) dated 12/26/24 to 1/8/25 was reviewed and the following was noted: 12/26/24 Resident 71…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of one sampled resident (Resident 79) was assessed for a Bowel and Bladder Training program (structured plan designed to help residents regain control over their bowel and bladder functions). This failure had the potential for Resident 79 to be unable to maintain toileting abilities. Findings: During a concurrent interview and record review on 1/9/25 at 10:41 a.m. with Minimum Data Set (MDS - a federally mandated resident assessment tool) Consultant (MDSCL), Resident 79's medical record was reviewed. Resident 79's Bowel and Bladder Observation/Assessment (BBOA) dated 12/12/24 indicated, Incontinence [inability to control bladder and/or bowel] Assessment 1. Length of incontinence 1. Days and 3. Needs assistance getting to toilet. MDS Section H indicated, Urinary continence 3. Always incontinent and Bowel Continence 3. Always incontinent. MDSCL stated she was unable to find a care plan for incontinence and no documentation of Resident 79 being placed on a bowel and bladder training program. During an interview and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-09 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy and procedure (P&P) titled, Anti-coagulation [medication used to thin blood] Clinical Protocol to monitor for possible complications for two of two sampled residents (Resident 10 and Resident 57) on an anti-coagulant. This failure had the potential for Resident 10 and Resident 57 to have adverse effects. Findings: During a concurrent interview and record review on 1/9/25 at 2:03 p.m. with Assistant Director of Nursing (ADON), Resident 10's Medication Administration Record (MAR) dated 12/1/24 - 12/31/24 and 1/1/25 - 1/9/25 were reviewed. The MARs indicated, Give Eliquis [medication to prevent blood clots] 2.5 mg [milligram] Give 1 tablet by mouth two times a day for DVT [deep vein thrombosis - blood clot] prevention. ADON stated there was no documentation that the blood thinning medication was monitored for adverse effects and there should be. During a concurrent interview and record review on 1/9/25 at 11:12 a.m. with Minimum Data…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to: 1. Implement their policy and procedure (P&P) titled, Expired Medication for two of two sampled residents (Resident 68 and Resident 41) when expired medications were not removed from medication administration carts. This failure had the potential for expired medications to be administered to Resident 68 and Resident 41. 2. Ensure Resident 15's medications were safely and securely stored from unauthorized personnel and other residents. This failure had the potential for medication to be accessed by unauthorized staff and residents. Findings: 1a. During a concurrent observation and interview on 1/8/25 at 9:01 a.m. with Licensed Vocational Nurse (LVN) 3, in the South Hallway, Resident 68 had three expired medications stored in the south medication cart: a. Hyosyne [used to decrease stomach acid] 0.125 mg/ml [milligram per milliliter] oral drops, with an expiration date of 9/19/24; b. Acetaminophen [pain medication] 650 mg 2 suppositories [medication administered in the rectum] with an expiration date of 9/19/24;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-09 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow the physician prescribed therapeutic (person-centered) diet for one of one sampled resident (Resident 64) which had the potential for adverse outcomes to Resident 64. Findings: During a review of Resident 64's Order Summary Report (OSR) dated 3/12/24, the OSR indicated, Regular Diet Regular with chopped meat texture, Thin Liquids consistency. During a concurrent observation and interview on 1/9/25 at 12:45 p.m. with Licensed Vocational Nurse (LVN) 1 and Resident 64, in Resident 64's room, the chicken fried steak on Resident 64's food tray was not chopped and uneaten. Resident 64 stated, look at my teeth, I cannot eat it. Resident 64 opened her mouth and had multiple missing teeth. LVN 1 stated, Resident 64's chicken fried steak was not chopped and should be chopped. During a review of the facility's policy and procedure (P&P) dated 10/2017, the P&P indicated, Therapeutic diets are prescribed by the attending physician to support the resident's treatment and plan of care and in accordance with his or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-09 · tag F0847 — isolatedInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the terms and conditions of the facility's arbitration agreement (a contract in which you agree to settle out of court, any dispute that arises with the other party) was clearly explained to five of eight sampled residents (Resident 26, Resident 57, Resident 70, Resident 80, and Resident 135) in a form and manner that they understood. This failure resulted in Resident 26, Resident 51, Resident 57, Resident 70, Resident 80, and Resident 135 signing the arbitration agreement without fully understanding that they had given up their rights to a court proceeding should a dispute happen. Findings: 1. During a review of Resident 26's admission Record (AR), dated 1/19/23, the AR indicated, Resident 26's primary language was Spanish. During a review of Resident 26's Minimum Data Set [MDS-an assessment tool] Section C- Cognitive Patterns (MDSCP), dated 10/15/24, the MDSCP indicated, Resident 26 had a Brief Interview for Mental Status (BIMS, cognition assessment tool, 15-point scale: 0-7 severe impairment, 8-12 moderate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to: 1. Ensure proper discharge information was provided on a 30-day notice for one of three sampled residents (Resident 1). 2. Ensure the Ombudsman was made aware of a facility-initiated discharge for one of three sampled residents (Resident 1). These failures resulted in Resident 1 having the incorrect appeal information and the Ombudsman not being aware of the discharge. Findings: 1. During a review of Resident 1 ' s Notice of Proposed Discharge (NOPD) dated 11/5/24, the NOPD indicated, Reason(s) for the discharge.The transfer or discharge is appropriate because your health has improved sufficiently so that you no longer need the services provided by the facility. The safety of individuals in the facility is endangered by your presence.If you believe that the proposed discharge is inappropriate in your case, you have right to file an appeal. An appeal can be filed by writing to or calling the following: California Department of Public Health,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-14 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to notify one of three sampled residents (Resident 1), Responsible Party (RP), prior to room change. This failure resulted in violation of Resident 1 ' s rights. Findings: During an observation on 10/14/24 at 10 a.m., Resident 1 was in the front lobby sitting in a wheelchair. During an interview on 10/14/24 at 10:40 a.m., with the Director of Nurses (DON), DON stated on 8/15/24, a room change was done for Resident 1 and Resident 2. DON stated Resident 1 was originally in room [ROOM NUMBER] and Resident 2 was in room [ROOM NUMBER]. DON stated when Resident 2 requested for another room, the facility had decided to swapped rooms with Resident 1. DON stated on 8/15/24, Resident 1 was moved to room [ROOM NUMBER] and Resident 2 was moved to room [ROOM NUMBER]. During a concurrent observation and interview on 10/14/24 at 11:52 a.m., in room [ROOM NUMBER], Resident 2 was observed lying in bed. Resident 2 stated he was previously in room [ROOM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-07 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 1) was referred to a neurologist (a medical specialist in the diagnosis and treatment of disorders of the nervous system) as ordered by the physician. This failure resulted in a delay of care. Findings: During a review of Resident 1 ' s Order Entry (OE), dated 5/25/24, OE indicated, Refer to (Physician Name [neurologist]) for consult r/t [related to] G61.0 [Diagnosis code (Guillain-Barre syndrome- a condition in which the immune system attacks the nerves)]. During an interview on 8/7/24 at 12:35 p.m. with Receptionist (RT), RT stated when there were referrals made for the residents, she was responsible to call and schedule the appointments. RT stated she had attempted to schedule a neurology appointment for Resident 1 but was unable to provide evidence of the attempts. During an interview on 8/9/24 at 1:10 p.m. with Director of Nursing (DON), DON stated she was unable to locate documentation of the attempts to schedule Resident 1 ' s neurology appointments. DON stated when…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-06-12 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure there was a full-time licensed Director of Nursing (DON). This failure had the potential for unmet needs for all 94 residents residing at the facility. Findings: During an interview on 6/12/24 at 3:31 p.m. with Resident 1, Resident 1 stated the facility did not have a DON. During an interview on 6/12/24 at 4:12 p.m. with Licensed Vocational Nurse (LVN) 1, LVN 1 stated the prior DON had not worked at the facility since March 2024. LVN 1 stated currently there was an interim (An RN applicant whose application for licensure in California by examination has been approved) DON that had completed the Registered Nursing (RN) program but was waiting on a testing date. During an interview on 7/22/24 at 4:10 p.m. with LVN 2, LVN 2 stated the DON was taking her RN boards and was going to be off for a couple of days. During an interview on 7/23/24 at 3:57 p.m. with Administrator, Administrator stated the previous DON last worked 3/7/24 and currently have no DON. Administrator stated the position is currently assigned to an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-12 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow their policy and procedure on Advance Directives (AD a written instruction, such as living will or durable power of attorney for health care, recognized by the state law) for seven of seven sampled residents (Resident 58, Resident 59, Resident 13, Resident 67, Resident 47, Resident 7, and Resident 17). This failure had the potential to keep the residents uninformed of their rights to have their wishes honored regarding health care decisions during incapacitation (unable to make decisions for ones-self). Findings: During a concurrent interview and record review on 10/12/23 at 2:01 p.m. with Social Service Support (SSS), Resident 58's Physician Orders for Life-Sustaining Treatment (POLST), dated 12/19/22, was reviewed. The POLST indicated, Resident 58 did not have an AD. Resident 58 had indicated he was interested in executing an AD and was referred to social services. SSS confirmed she nor the other social service staff in her department had assisted the resident in establishing an AD. During a concurrent interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-12 · tag F0727 — failed to provide required RN coverage — patternHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a Registered Nurse (RN) was scheduled and in the facility for at least eight consecutive hours a day, seven day per week. This failure had the potential to adversely affect resident care. Findings: During an interview on 10/11/23 at 10:03 a.m. with Licensed Vocational Nurse (LVN) 2, LVN 2 stated the Director of Nursing (DON) is working as the RN on the weekdays. During an interview on 10/11/23 at 10:20 a.m. with LVN 3, LVN 3 stated the DON is working as the RN during the week and there is an RN supervisor that works on the weekends. During an interview on 10/11/23 at 11:31 a.m. with DON, DON stated she is the only RN working Monday through Friday. DON stated the facility's census averages over 60 residents, and she is unsure if she can work as both the DON and RN during her shifts. During a concurrent interview and record review on 10/11/23 at 3:40 p.m. with DON, the facility's Nursing Schedule (NS), dated September 2023 was reviewed. The NS indicated, the DON was the only RN working in the facility on 9/1/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-12 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a method of food preparation which maintained nutritive value of food, when pureed (smooth or liquidized) foods were not prepared as close as possible to serving time for four of four sampled residents (Resident 10, Resident 20, Resident 25 and Resident 47). This had the potential to decrease the nutritional value of the food and compromise the resident's nutritional status. Findings: During a concurrent observation and interview, on 10/10/23 at 9:05 a.m. with Dietary Aid (DA) 1, in the kitchen, containers with pureed foods were in the oven, set at 200 degrees Fahrenheit (F - a measure of temperature). DA 1 stated, the pureed foods for lunch had already been prepared and chicken, pasta, and spinach were holding in the oven which is set at 200 degrees F. DA 1 stated, she finished the pureed foods around 8:15 a.m. and these will be served for lunch at 11:45 a.m. During a record review of Diet Type Report (DTR), dated 10/10/23, the DTR indicated, Resident 10, Resident 20, Resident 25 and Resident 47,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-12 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to have a functioning call light system in place for three of nine sampled residents (Resident 64, Resident 37, and Resident 67). This failurehad the potential for residents (Resident 37, Resident 64 and Resident 67) not to have their needs met. Findings: During a concurrent observation and interview on 10/11/23 at 8:37 a.m. with Resident 64 in Resident 64's room, Resident 64 was laying in his bed. Resident 64 stated he was soiled and needed to be changed, but no one comes when he pushes the call light. Resident 64 stated, They see the light is for [this room] and they run away from area 51 like its infected. Resident 64 stated it makes him feel like he is disgusting and doesn't matter. Resident 64 attempted to press the call light, but the light outside of the room door was not turning on. Resident 64 stated he has told maintenance, the Administrator, social services, and activities. He stated, It's been like this for weeks, and they just gave me this new one. Resident 64 showed that he had a flat, pressure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-12 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the Responsible Party (RP) was notified for a change in condition for two of six sampled residents (Resident 48 and Resident 13) when: 1. Resident 48 refused a vaccination (a substance used to protect against certain diseases). 2. Resident 13's RP was not notified of 3 fall incidents on 7/2/23, 8/12/23 and 8/13/23. These failures had the potential for the residents to not receive necessary care and treatment and to develop further medical complications. Findings: 1. During a concurrent interview and record review on 10/12/23 at 11:12 a.m. with Infection Preventionist (IP), Resident 48's Clinical Record was reviewed. Resident 48's Vaccination Record (VR), undated indicated, Resident 48 refused her pneumococcal vaccination (vaccine used to prevent serious lung infections). IP stated there was no documentation found in the clinical record that Resident 48's RP was notified of the refusal. During a review of the facility's policy and procedure (P&P) titled, Requesting, Refusing and/or Discontinuing Care or Treatment,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, the facility failed to develop and implement a comprehensive person focused care plan for one of five sampled residents (Resident 57) when Resident 57 did not have a bed in his room. This failure placed Resident 57 at risk of not having his care needs met. Findings: During a concurrent observation and interview on 10/9/23 at 10:09 a.m. with Resident 57, in Resident 57's room, Resident 57 was sitting in a recliner and there was no bed on his side of the room. Resident 57 stated he prefers to sleep in recliner. During a concurrent interview and record review on 10/12/23 at 11:49 a.m. with Director of Nursing (DON) Resident 57's Clinical Record (CR), was reviewed. The CR indicated, no care plan was developed for Resident 57 sleeping in a recliner. DON stated there is no care plan for Resident 57 sleeping in a recliner. During a review of the facility's policy and procedure (P&P) titled, Care Plans, Comprehensive Person-Centered, dated 2022, the P&P indicated, A comprehensive, person-centered care plan should include measurable objectives…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-12 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow physician's orders for two of two sampled residents (Resident 13 and Resident 6) when: 1. Facility staff did not ensure Resident 13's geri sleeves (cloth sleeve used to provide protection for sensitive skin from friction and shearing) were placed in accordance with physicians orders. This failure had the potential to result in bruising, skin tears, or other avoidable injuries to the Resident 13. 2. Facility staff did not ensure Resident 6's oxygen tank was set up to administer the flow rate of oxygen at 3 liters per minute (LPM) as ordered by the physician. This failure had the potential for Resident 6 to experience shortness of breath (SOB) or hypoxia (absence of enough oxygen in the tissues to sustain bodily functions). Findings: 1. During an observation on 10/10/23 at 11:00 a.m. in the north hallway Resident 13 was up in the wheelchair without geri sleeves on. During a concurrent interview and record review on 10/12/23 at 12:02 p.m. with Assistant Director of Nursing (ADON), Resident 13's Clinical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to administer oxygen to one of two sampled residents (Resident 6) according to a physician's order. This failure had the potential to result in Resident 6 experiencing respiratory distress and hypoxia (absence of enough oxygen in the tissues to sustain bodily functions). Findings: During a concurrent observation and interview on 10/9/23 at 11:57 a.m. with Assistant Director of Nursing (ADON), in the dining room, Resident 6 had an oxygen canula in place, the oxygen tank was empty. ADON stated residents should not be brought to the dining room with an empty oxygen tank. During an interview on 10/9/23 at 12:14 p.m. with Licensed Vocational Nurse (LVN) 1, LVN 1 stated she did not check the tank before Resident 6 went to the dining room. LVN 1 stated, It's the nurses job to check and change the tanks, we should be checking. During a review of the facility's policy and procedure (P&P) titled, Oxygen Administration dated October 2010, the P&P indicated, Steps in the Procedure.10. Adjust the oxygen delivery device so…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-12 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow the menu as planned for a mechanical soft diet order for one of one sampled residents (Resident 58). This failure resulted in Resident 58's nutritional needs not being met. Findings: During a concurrent observation and interview on 10/9/23 at 11:54 a.m. with Registered Dietitian (RD), in the main dining room, Resident 58's meal tray included intact cauliflower and parsley sprig. Resident 58's tray ticket indicated a mechanical soft/chopped meats diet (diet for individuals who have trouble chewing or swallowing). RD stated, the cauliflower should have been chopped and the parsley should have been flaked for a mechanical soft diet. During a record review of Fall Menus, dated 10/9/23, the menu indicated, Mech Soft, vegetable soft, chop ½ [1/2 inch - unit of measure] and Parsley Sprig Garnish, Flakes. During a review of Resident 58's Physician's Dietary - Diet Order (PDO), dated 2/12/23, the PDO indicated, CCHO [Controlled Carbohydrate - same amount of carbohydrates each day] diet Mechanical Soft with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-12 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of two sampled residents (Resident 64) food was served in a form to meet the resident's needs. This had the potential for Resident 64 to not have his nutritional needs met. Findings: During a review of Resident 64's Order Entry (OE), dated 7/7/22, the OE indicated, Fortified, Large Portions diet, Regular texture, Thin Liquids consistency. During a review of Resident 64's Restorative Nursing Program Referral (RNPR), dated 6/15/23, the RNPR indicated, RNA [Restorative Nursing Assistant] Program Referral: b. Dining Program. During a concurrent observation and interview on 10/9/23 at 12:19 p.m. with Resident 64, in the family dining room, Resident 64's meal plate had meat cut in large slices. Resident 64 stated, the meat was tough, and he could not eat it. Resident 64 stated, the chicken is frequently tough, and he wanted it served differently so he could eat it. During an interview on 10/9/23 at 12:21 p.m. with RNA, RNA stated, she had not communicated to anyone that Resident 64 was being served meat…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-12 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a sanitary kitchen environment when: 1. Dietary Aid (DA) 2 failed to perform hand hygiene after scraping dirty dishes, before touching a utility cart. 2. DA 3 failed to perform hand hygiene after touching the same utility cart, before picking up a stack of clean plates. 3. DA 4 failed to perform hand hygiene after handling dirty dishes and draining dirty dish water from the sink, before wiping hands on her shirt and touching container in the clean food prep area. These failures had the potential to result in foodborne illness (illness caused by food contaminated with bacteria, viruses, parasites, or toxins) to all of the facility's at-risk population. Findings: 1. During a concurrent observation and interview on 10/10/23 at 8:29 a.m. with DA 2 in the kitchen dishwashing area, DA 2 was wearing gloves while rinsing dishes from the breakfast trays. While wearing those same gloves, DA 2 walked to the food prep area and touched a utility cart. DA 2 stated she should have removed the gloves and washed her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-12 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow their policy and procedure (P&P) titled, Handwashing/Hand Hygiene for two of four sampled Residents (Resident 81 and Resident 68) when: 1. One staff member entered Resident 81's room, to administer medication without washing their hands or using hand sanitizer. 2. One staff member entered Resident 68's room to administer medication without washing their hands or using hand sanitizer. These failures had the potential to spread infectious diseases to other residents, staff, and visitors of the facility. Findings: 1. During a concurrent observation and interview on 10/11/23 at 7:30 a.m. with Licensed Vocational Nurse (LVN) 1 outside Resident 81's room, LVN 1 entered Resident 81's room without applying hand sanitizer prior to administering medication to Resident 81. LVN 1 stated, I am pretty sure, I hand sanitized prior to entering the room. LVN 1 stated the process is to use hand sanitizer prior to room entry. 2. During a concurrent observation and interview on 10/11/23 at 7:40 a.m. with LVN 4 outside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-22 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the sling (wraps around and supports the patient who needs transferring with the use a mechanical lift) for the Hoyer lift (mechanical lift that allows a person to be lifted and transferred with a minimum of physical effort) was in good repair for one of 19 sampled residents. This failure resulted in the loop of Resident 1's sling snapping off while Resident 1 was being transferred and Resident 1 falling to the floor. Findings: During a review of Resident 1's Progress Notes (PN) dated 4/5/23 at 11:23 p.m., the PN indicated, Incident Note.while doing med [medication] pass at around 2035 [8:35 pm], this writer was notified by CNA [Certified Nursing Assistant] that resident fell while [Resident 1] was being transferred back to bed. Went to room [ROOM NUMBER] and assessed the situation and found [Resident 1] laying on the floor at the foot of bed facing the wall. CNAs [CNA 1], [CNA 2] and [CNA 3] were in the room with resident, stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-05 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the care plan was implemented for one of three sampled residents (Resident 1) when a psychological evaluation was not completed. This failure had the potential for Resident 1 to experience subsequent falls. Findings: During an observation, on 8/9/23 at 2:08 p.m., in Resident 1's room, Resident 1 was lying in bed with a fall mat on the right side of the bed and a bed alarm was in use. During a review of Resident 1's Progress Notes (PN), dated 2/28/23 at 11:27 a.m., the PN indicated, IDT (Interdisciplinary Team-group of healthcare professionals who work together to provide the care needed) met in regards to resident having a witnessed fall on 2/27/23 @ [at] approx. [approximately] 1754, charge nurse was informed by staff that resident was noted to get up from her w/c [wheelchair] and attempted to grab her walker, resident was noted to be agitated throughout the day, resident was noted to be going in and out of residents rooms, being restless, resident noted to have a change in behavior.Current…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-10-12 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide the minimum square footage as required by regulation in six of the facility's bedrooms. This failure had the potential to provide insufficient space in the event of an emergency. Findings: During a concurrent observation and interview on 10/9/23 at 11 a.m. with Resident 1 in room [ROOM NUMBER]. Resident 1 was sitting up in his wheelchair. Resident 1 stated he likes his room and he feels there is plenty of space for him to get around. During a concurrent observation and interview on 10/10/23 at 3:07 p.m. with Administrator in the north hallway. The following rooms did not provide the minimum square footage as required by regulation. Administrator stated the residents are comfortable in their rooms. room [ROOM NUMBER]: Square footage: 158; Number of residents: 2, Number of beds: 2 room [ROOM NUMBER]: Square footage: 158; Number of residents: 2, Number of beds: 2 room [ROOM NUMBER]: Square footage: 158; Number of residents: 2, Number of beds: 2 room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$41,759 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $41,759 — penalty dated 2025-04-17
- Medicare payment denial — starting 2025-06-06 for 18 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 2.9 | +1.1 vs chain |
| Health inspection | 3 of 5 | 2.5 | +0.5 vs chain |
| Staffing | 3 of 5 | 2.5 | +0.5 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PROVIDENCE GROUP OF CALIFORNIA LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 05/01/2014 |
| PROVIDENCE GROUP NH, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | since 06/30/2023 |
| HASNAIN, ABBAS | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 01/01/2022 |
| MURPHY, CORY | Individual | W-2 MANAGING EMPLOYEE | — | since 12/26/2022 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $609K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055551. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
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