Jurupa Hills Post Acute
6401 33rd Street., Riverside, CA 92509 · For profit - Limited Liability company · 143 certified beds · (951) 681-2200 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has an abuse, neglect, or exploitation citation (F0600), cited May 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (57) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $60,945 in federal fines (most recent 2024-09-11)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.3% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.5% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 17.5% | 7.3% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.9% | 1.6% | 3.3% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 8.7% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 20.8% | 13.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.7% | 4.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 6.6% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 8.8% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 18.3% | 23.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 10.6% | 11.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.09 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.37 | 1.57 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
47.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 155 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 51.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 129 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.63 therapist hours per resident per day in 2026Q1 — more than 89% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 28% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 47.8%CMS range 37.8–56.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.2%CMS range 7.6–13.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 51.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 45.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 35.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.9% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 83.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.4% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.8%CMS range 4.7–14.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.65 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 143 beds and averages 132.7 residents a day — about 93% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.08 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.37 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.53 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.84 hrs/resident/day on weekends vs 4.18 on weekdays — 8% thinner on weekends. RN hours go from 0.44 to 0.21 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
57 citations, most serious first. The 14 most serious are shown; the remaining 43 are one tap away and print in full.
- Immediate jeopardy · J2024-03-29 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility document and policy review, the facility failed to implement a system that allowed staff to quickly and accurately identify code status (describes the type of interventions to be provided when an individual is found without a pulse or not breathing) in the event of an emergency and failed to honor the advance directive of 1 (Resident #32) of 4 sampled residents reviewed for advance directives. Specifically, on [DATE], staff initiated cardiopulmonary resuscitation (CPR) when Resident #32 was found unresponsive, despite the resident having a signed physician's order for life sustaining treatment (POLST) and an advance directive on file that indicated the resident elected do not resuscitate (DNR) in the event they were found not breathing or without a pulse. Resident #32 received CPR at the facility, endured painful resuscitation procedures, sustained injuries, was hospitalized , and expired in the hospital the following day. It was determined the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-08-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure, for one of three residents (Resident 1):1. An environment free from accident hazards, when a resident (Resident 1) was able to gain access and ingest a packet of hydrocortisone (steroid ointment) without the staff knowledge. This failure resulted in the hydrocortisone packet getting lodged to the resident's throat causing the resident to choke while eating, which could subsequently obstruct the resident's airway leading to a loss of consciousness and death. Resident 1 was transferred to the general acute hospital (GACH), for evaluation and treatment; and2. The incident related to finding the hydrocortisone packet lodged in the resident's throat was thoroughly investigated. This failure placed the resident at risk of recurrence and further harm. Findings:On August 7, 2025, at 9:28 a.m., an observation was conducted with Resident 1. Resident 1 was observed sitting in a wheelchair in the dining room. Resident 1 was alert but not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-09-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for one of three residents reviewed (Resident A), the facility failed to ensure the effectiveness of the interventions to prevent falls were evaluated, and new interventions were implemented to address Resident A ' s repeated falls due to behavior of getting up unassisted and prevent further falls. These failures resulted in Resident A to have 16 falls from October 16, 2023, to February 13, 2024, while at the facility. Resident A ' s fifth (5th) fall resulted to the resident to sustain a laceration (cut) on the back of his head and was treated in the emergency room (ER) with two staples (used to close wounds) placed on the laceration. Resident A ' s ninth (9th) fall resulted to the resident to sustain a skin tear on the right elbow. Resident A ' s 15th fall resulted to the resident to be transferred to the acute hospital and sustained multiple left rib fractures (broken bone) and thoracic compression fractures (a break in a bone in the middle section of the spine). Findings:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-06-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide adequate supervision while smoking, to one of three sampled residents (Resident C). In addition, the facility failed to ensure smoking paraphernalia was not kept in possession of the residents in accordance with the facility policy and procedure. These failures resulted in Resident C to cause physical harm to Resident A and Resident B. Resident C hit Resident B in the face; and Resident C burnt Resident A's arm with a lit cigarette while at the smoking patio, on June 9, 2024, resulting in Resident A to sustain a cigarette burn on the right arm. Findings: On June 20, 2024, at 8:35 a.m., an unannounced visit to the facility was conducted to investigate a safety concern. On June 20, 2024, at 10:50 a.m., during a concurrent observation and interview conducted with Resident A, Resident A was in his wheelchair, next to his bed, with a blanket covering his lower extremities. Resident A stated he was outside on June 9, 2024, and one of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-02 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the appropriate dosage of the medication Doxycycline (antibiotic used to treat bacterial infection) was given in treating the syphilis infection (a contagious sexually transmitted disease), for one of three residents reviewed for quality of care (Resident 1).This failure resulted in Resident 1 to not get the therapeutic dose of doxycycline required for treating the syphilis infection from March 8, 2026, to March 22, 2026, placing the resident at high risk for complications from delayed treatment.FindingsOn May 5, 2026, at 1:02 p.m., an interview was conducted with Resident 1. Resident 1 stated the following:- Sometime in March 2026, she was readmitted to the facility from the acute hospital Emergency Department with a diagnosis of syphilis;- She was given the medication Doxycycline for syphilis one tablet once a day for 15 days beginning March 8, 2026, until March 22, 2026.- The Doxycycline order for one tablet once a day was incorrect, she did…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a safe environment was provided, for four of four residents, when the residents were smoking in an area not designated for smoking and without supervision, according to the facility's smoking contract.This failure has the potential to place the residents for smoking-related safety risks. Findings:On March 30, 2026, at 12:15 p.m., an unannounced visit was conducted at the facility to investigate an allegation of abuse and quality of care issues.On April 3, 2026, at 10:05 a.m., arrived at the facility and observed four residents sitting on their wheelchair in front of the facility off to the left in the parking area. The four residents were observed to be smoking. In a concurrent interview with the four residents, they stated they were not allowed to smoke outside in front of the facility.On April 3, 2026, at 10:20 a.m., during an interview with the Administrator (ADM), the ADM stated the back of the facility is the designated area…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents are free from verbal abuse from staff, for one of four residents reviewed (Resident 3).This failure had the potential for Resident 3 to experience emotional and psychosocial distress related to verbal abuse from staff.Findings:On March 30, 2026, at 12:15 p.m., an unannounced visit was conducted at the facility to investigate an allegation of abuse.On April 3, 2026, at 3 p.m., during an interview with Resident 3, the resident stated Certified Nursing Assistant (CNA) 1 provided care to her a week ago during the NOC (11 p.m. to 7 a.m.) shift. Resident 3 stated CNA 1 threw the wipes at her groin and looked at her disgusted and CNA 1 told her, Looks like the diaper does not fit, you are too fat, and left the room. Resident 3 further stated CNA 1 talked to CNAs 2 and 3 outside her door and called the resident the fat bitch and the CNAs started laughing. Resident 3 stated she told the social services staff and filed a complaint…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the facility's policy on abuse was implemented on conducting a thorough investigation when Resident 3 alleged she heard a Certified Nursing Assistant (CNA) made derogatory statements about her to other staff. This failure had the potential for a delay in the investigation of Resident 3's abuse allegation and could subject the resident and other residents for further abuse by the CNA. Findings:On March 30, 2026, at 12:15 p.m., an unannounced visit was conducted at the facility to investigate an allegation of abuse and quality of care issues.On April 3, 2026, at 3 p.m., during an interview with Resident 3, the resident stated Certified Nursing Assistant (CNA) 1 provided care to her a week ago during the NOC (11 p.m. to 7 a.m.) shift. Resident 3 stated CNA 1 threw the wipes at her groin and looked at her disgusted and CNA 1 told her, Looks like the diaper does not fit, you are too fat, and left the room. Resident 3 further stated CNA 1 talked to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were assessed/evaluated for continued use, for one of three residents reviewed (Resident 2), when propranolol (medication to treat high blood pressure) was held multiples times during the months of February, March, and April 2026.In addition, propranolol was administered to Resident 2 when the SBP (systolic blood pressure - the top number in a blood pressure reading which is the highest pressure in your arteries, measured in mmHg (millimeters of mercury) when the heart muscle contracts and pumps blood) < (less than) 110, according to the physician's order.These failures had the potential to place Resident 2 at risk for unnecessary medication and to experience adverse reactions of low blood pressure. Findings:On March 30, 2026, at 12:15 p.m., an unannounced visit was conducted at the facility to investigate an allegation of abuse and quality of care issues.On April 3, 2026, at 1:25 p.m., Resident 2 was interviewed inside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-08 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure Eliquis (blood thinner medication) was resumed 48 hours post (after) procedure, as ordered by the physician, for one of seven residents reviewed (Resident 1).This failure had the potential to increase the resident's risk of developing blood clots and placed the resident at risk for further complications. Findings:On March 17, 2026, at 12:45 p.m., an unannounced visit was conducted at the facility to investigate a complaint involving quality of care. On March 17, 2026, at 4:29 p.m., an observation with a concurrent interview was conducted with Resident 1. Resident 1 was observed in bed, alert, and calm. Resident 1 stated she had a procedure to replace her suprapubic catheter (a thin, flexible tube inserted through a small incision in the lower belly directly into the bladder to drain urine) on March 11, 2026. Resident 1 stated her Eliquis was supposed to be resumed 48 hours after her procedure on March 14, 2026. Resident 1 stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-08 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement interventions to address aggressive behavior towards other residents were provided, for one of seven sampled residents (Resident 4), when Resident 4 continued to have aggressive behavior towards other residents placed in the room with Resident 4. In addition, the facility continued in assigning a roommate to Resident 4, even after a trigger for the resident's aggressive behavior had been identified.This failure resulted in foreseeable risk of harm, escalation of behaviors and decline in the resident's psychosocial well-being. Findings:On March 17, 2026, Resident 4's medical record was reviewed. Resident 4 was admitted to the facility on [DATE], with diagnoses which included Alzheimer's disease (a progressive brain disease that destroys memory and thinking skills), dementia (loss of brain function impacting memory, thinking, and daily tasks), and psychosis (when a person has trouble telling the difference between what's real and what's not).A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-14 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure, for one of four residents reviewed for quality of care (Resident 5):1. A physician's order to schedule a follow up orthopedic (branch of surgery concerned with conditions involving the musculoskeletal system) appointment, related to left shoulder rotator cuff tear (RCT - injury to the group of muscles and tendons that stabilize the shoulder causing pain, weakness, and limited arm movement) was done.This failure resulted to the delay treatment and services, putting Resident 5 at high risk for complications from the left shoulder rotator cuff tear; and2a. An assessment was conducted and documented prior to obtaining an order to increase dose in Gabapentin (medication used to relieve nerve pain) on November 11, 2025. This failure placed the resident at risk for complications due to lack of assessment to meet the resident's appropriate needs; and2b. An assessment was conducted prior to obtaining an order for neurology referral for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-08 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that new medical orders were implemented in a timely manner after an orthopedic (specialty focusing on musculoskeletal system) consultation for one of one resident (Resident 2) reviewed. This failure caused a delay in treatment and services for Resident 2.Findings:On August 6, 2025, at 9:50 a.m., Resident 2 was interviewed. Resident 2 stated that his right arm was broken. Resident 2 stated that he needed to have an order from the Medical Doctor (MD) to start therapy exercises on his right arm. Resident 2 further stated that he has not had any physical therapy (PT) on his right arm since he was admitted to the facility.On August 6, 2025, at 9:45 a.m., Resident 2's medical record was reviewed. Resident 2 was admitted on [DATE], with a primary diagnosis of unspecified displaced fracture of surgical neck of right humerus (fractured upper arm bone).A review of Resident 2's, History and Physical, dated June 7, 2025, indicated Resident 2 had the capacity…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-07 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure professional standards for food safety were upheld when:1. Several kitchen staff did not wear hairnets properly; and2. The Dishwasher did not change gloves after touching dirty kitchenware and before touching the clean and sanitized large SS pans coming from the dishwashing machine. In addition, during the dishwashing process, multiple kitchenware which had crusted food residue on them, were rinsed above and beside beverage cups and glasses.This failure had the potential to cause food-borne illness in a highly susceptible population of residents who could consume food.Findings:On June 30, 2025, at 3:05 p.m., an unannounced visit was conducted at the facility to investigate complaints regarding dietary services and infection control.On July 1, 2025, at 10:50 a.m., a concurrent kitchen observation was conducted with the Dietary Supervisor (DS). The following were observed:1. The Dietary Supervisor, Dietary Aide (DA) 1, and DA 2 were wearing hairnets that did not fully contain or cover the hair at the top…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
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- Potential for harm · D2025-06-23 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a copy of the notice of transfer/discharge was provided to the State Long-Term Care Ombudsman (assists with conflict resolution and protection of resident rights) prior to the planned discharge date , for two of two sampled residents (Residents 1 and 2). This failure had the potential to violate the resident's rights to appeal their discharge. Findings: On June 3, 2025, at 10:05 a.m., an unannounced visit was conducted at the facility to investigate a complaint on discharges. On June 4, 2025, at 1:50 p.m., during a concurrent interview and record review with the Social Services Director (SSD), the SSD stated the following information for Residents 1 and 2: 1. Resident 1 was admitted to the facility on [DATE], with diagnoses which included pneumonia (lung infection) and sepsis (a systemic infection that triggers a dysregulated host response, leading to life-threatening organ dysfunction). Resident 1 was planned for discharge to home on April 30,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-17 · tag F0697 — failed to manage pain — patternProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure pain management was provided according to the physician's order and plan of care, for one of ten (Resident A). This failure had the potential to result in Residents A's pain to not be managed. Findings: On May 9, 2025, at 10:45 a.m., an unannounced visit was made to the facility for the investigation of a complaint regarding quality of care. On May 9, 2025, a review of Resident A ' s medical record was conducted. Resident A was admitted to the facility on [DATE], with diagnoses which included morbid obesity (a body mass index [BMI] of 40 or higher, or a BMI of 35 or higher with obesity-related health problems). Resident A's Order Summary Report, included the following orders for pain medication and management: - .MONITOR PAIN EVERY SHIFT: DOCUMENT PAIN LEVEL: 0= no pain, 1-3=mild pain, 4-5= moderate pain, 6-9= severe pain 10=excruciating pain ., date ordered January 3, 2022; - .Percocet (a pain medication) 10-325mg (milligram-a type of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-27 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection control practices were implemented when: 1. For Residents 57 and 48, the nursing staff failed to properly clean and disinfect the shared blood pressure (BP-pressure of blood in blood vessels) cuffs and stethoscope according to the disposable wipe manufacturer's specified contact time (the time the resident equipment was to be in contact with the disposable wipes to kill micro-organisms), for two of four residents observed during medication administration observation; and 2. For Resident 65, Certified Nursing Assistant (CNA) 2 failed to use the disposable gown while providing high contact resident care activities, for one of 51 residents requiring Enhanced Barrier Precautions (EBP - an infection prevention practices using gowns and gloves during high-contact resident care activities to reduce the spread of multidrug-resistant organism). This failure had the potential for vulnerable residents to be exposed to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure an assessment and evaluation for self-administration (taking medication or substance by oneself, rather than by a healthcare professional) of medication albuterol inhaler (used to prevent and treat wheezing, difficulty breathing, chest tightness, and coughing caused by lung disease such as asthma) was completed, for one of 27 residents reviewed (Resident 180). In addition, the facility failed to ensure the medication was stored safely and securely. This failure increased the potential for unsafe self-administration and duplication of administered medication for Resident 180, and potential for visitors, and other residents to have access to the medication at bedside. Findings: On March 25, 2025, at 4:30 p.m a concurrent observation and interview was conducted with Resident 180. Resident 180 was observed awake, alert, sitting up on his bed and was able to verbalize his needs. Resident 180 was observed to reach into his pant's pocket…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accommodate the needs, for one of two residents reviewed (Resident 56), when Resident 56 was not provided appropriate bed for the resident's height. This failure resulted in Resident 56 not to have his preference to use a bed tall enough to accommodate his height and had discomfort when lying in bed. Findings: On March 23, 2025, at 4:18 p.m., a concurrent observation and interview was conducted with Resident 56. Resident 56 was observed in bed, awake and alert. Resident 56 was observed with a bed footrest made out of cardboard from a carton box. In a concurrent interview, Resident 56 stated he was about 6'7 - 6'8 tall (79 to 80 inches), and his current bed was too small. Resident 56 stated he asked a few months ago for a tall bed to accommodate his height, but it was not provided to him. On March 26, 2025, at 9:26 a.m., a concurrent observation and interview was conducted with Resident 56. Resident 56 was observed again, lying in bed,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide the necessary care and services to maintain cleanliness and proper hygiene of resident's fingernails, for one of 27 residents reviewed (Resident 115). This failure had the potential to negatively impact the physiological and psychological well-being of Resident 115. In addition this failure had the potential to result in cross contamination of bacteria underneath the dirty fingernails to Resident 115's food during meals. Findings: On March 23, 2025, at 11:04 a.m., Resident 115 was observed sitting at the edge of the bed alert, oriented, and able to verbalize his needs. Resident 115 was observed with blackish materials underneath all his long fingernails. Resident 115 stated it had been a month since his nails were cleaned. Resident 115 stated he would not mind if staff would clean his nails. On March 23, 2025, at 12:06 p.m., Certified Nursing Assistant (CNA) 3 was interviewed. CNA 3 stated she took care of Resident 115 on March…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure care and treatment according to the professional standards of practice and physician's order was provided, for one of 24 residents (Resident 105) when Insulin Lispro (a type of insulin medication) was administered to Resident 105 when the blood sugar level was below below the hold parameter). This failure had the potential for Resident 105 to experience hypoglycemia (a condition in which the body's blood sugar level goes below the standard range). Findings: On March 23, 2025, at 12:54 p.m., during a concurrent observation and interview with Resident 105, Resident 105 was observed lying in bed, awake and alert. Resident 105 stated a nurse gave him insulin when his blood sugar was low. Resident 105 stated he was half asleep when his blood sugar was taken and when he was given the insulin, he did not feel good and knew his blood sugar was low. Resident 105 stated he asked the nurse to check his blood sugar, and it was 32. Resident 105 stated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident who is fed by enteral means (directly to the gastrointestinal system or stomach) receives the appropriate care to prevent complications of enteral feeding when, one of one resident reviewed for tube feeding (Resident 122), was positioned with the head of the bed (HOB) not elevated 30-45 degrees while receiving tube feeding (nutrition provided through a tube inserted into the stomach). This failure had the potential for Resident 122 to experience complications from tube feeding, such as aspiration (when food or liquid or other materials enters the airway and lungs instead of being swallowed) , nausea, vomiting, or abdominal pain. Findings: On March 24, 2025, at 8:57 a.m., Resident 122 was observed laying flat on the bed and was receiving tube feeding nutrition. On March 25, 2025, at 9:11 a.m., during a concurrent observation of Resident 122 and interview with Licensed Vocational Nurse (LVN) 3, Resident 122 was observed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide respiratory care and treatment, for one of two residents reviewed for oxygen administration (Resident 101), when the physician's order for oxygen administration was not followed. This failure had the potential to result in ineffective oxygen therapy, respiratory distress, and decline in the resident's health condition. Findings: On March 23, 2025, at 3:53 p.m., Resident 101 was observed in bed with oxygen (O2) via nasal cannula (NC - a tube used to deliver oxygen through the nose). Resident 101's oxygen administration was observed at 3.5 liters per minute (LPM). On March 26, 2025, at 10:50 a.m., Resident 101 was observed in bed with O2 via NC at 4 LPM. On March 26, 2025, at 10:52 a.m., a concurrent observation of Resident 101, interview, and record review was conducted with Licensed Vocational Nurse (LVN) 3. LVN 3 confirmed Resident 101 was receiving 4 LPM of oxygen. LVN 3 verified Resident 101's physician order for oxygen should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-27 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to request a medication regimen review (MRR) following changes in condition (worsening of an existing problem or the emergence of new signs or symptoms, such as falls), and failed to ensure the consultant pharmacist (CP) identified potential medications contributing to falls and make recommendations to the facility for reduction or discontinuation of the medications during the monthly MRRs for one out of five sampled residents (Resident 35). This failure had the potential for medications not being optimized for best possible health outcome, and unnecessary or prolonged use of medications which could lead to medication adverse effects (such as falls) for the resident. Findings: A review of Resident 35's admission Record, indicated Resident 35 was admitted to the facility on [DATE], with diagnoses including contracture (a permanent shortening or tightening of muscles that restricts movement) of right upper arm muscle, spastic (uncontrolled muscle movements)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of five sampled residents (Resident 74) was free from unnecessary psychotropic (drugs that affects brain activities associated with mental processes and behavior) medications when administered buspirone (used to treat anxiety) without behavioral monitoring. This failure had the potential to result in unnecessary use of medications for Resident 74 which increased the potential for medication interactions, adverse reactions, and unidentified risks associated with the use of psychotropic medications that included but not limited to dizziness, nausea, headache, and nervousness. Findings: On March 26, 2025, at 2:32 p.m., during an interview with the Director of Nursing (DON), the DON described the facility's psychotropic medication management process as follows: - All residents admitted with or started on psychotropic medication were assessed for the diagnosis and the corresponding behavioral manifestation; - Nursing staff verified the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-04 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one (Resident A) of four sampled residents' wheelchair was maintained in a safe and operable condition. This failure had the potential to cause injury to Resident A when he is using a wheelchair with two broken wheel brakes. Findings: On November 15, 2024, at 5:30 p.m., an unannounced visit to the facility was conducted to investigate three complaints. On November 18, 2024, at 12:30 p.m., a review of Resident A's medical record was conducted. Resident A was admitted to the facility on [DATE], with diagnoses which included Hemiplegia and Hemiparesis (muscle weakness or partial paralysis on one side of the body). Resident A's care plan, dated July 9, 2024, indicated Resident A had .decreased functional mobility . On November 18, 2024, at 1:37 p.m., an observation and concurrent interview was conducted with Resident A. Resident A stated he was admitted to the facility after he had a stroke. Resident A stated the locks on his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-04 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their grievance policy and procedure for one resident, (Resident 1) when the family representative (FR) expressed concerns about Resident 1 ' s care. This failure may have contributed to a delay in response to verbal concerns submitted on behalf of Resident 1. Findings: On October 9, 2024, a review of Resident 1 ' s Electronic Records (ER-systematized collection of patient and population electronically stored health information in digital format) was conducted. Resident 1 was admitted on [DATE], with diagnoses including major depressive disorder (common mental health condition that impacts how a person feels and thinks), Parkinsonism (general term for a group of brain conditions, causes stiffness and slowed movement), and dementia (a group of disease characterized by memory loss). Resident 1 ' s history and physical, dated August 27, 2024, indicated Resident 1 did not have capacity to make decisions. A review of Resident 1's Order Summary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-25 · tag F0697 — failed to manage pain — patternProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure two of seven sampled residents' (Resident D and Resident E) pain were managed consistent with professional standards of practice, and the residents' comprehensive person-centered care plans, when the residents did not receive pain medications in accordance with the physician orders. This failure has the potential to negatively affect the health status of Residents D and E. Findings: On June 20, 2024, at 8:35 a.m., an unannounced visit to the facility was conducted to investigate quality of care issues. On June 20, 2024, at 4:50 p.m., an interview was conducted with Resident D. Resident D stated she was having pain, her lesions on her arms were painful, and her tongue hurts, because her mouth was sore it was difficult for her to eat her food. A review of Resident D's medical record indicated the resident was admitted to the facility on [DATE], with diagnoses which included pemphigus vulgaris (a rare skin disease in which blisters develop). A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-25 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure one of seven sampled residents (Resident D) received treatment and care in accordance with professional standards of practice, when the new physician orders from a consulting physician ' s office were not initiated as soon as the resident came back to the facility. This failure has the potential to result in worsening of Resident D ' s autoimmune disease (when the body ' s immune system attacks itself). Findings: On June 20, 2024, at 8:35 a.m., an unannounced visit to the facility was conducted to investigate issues on quality care. On June 20, 2024, at 9:00 a.m., an interview was conducted with the Director of Nursing (DON). The DON stated the Social Services Department or case management was responsible in arranging appointments for the residents in the facility, and if transportation is needed, they would take care of that as well. The DON stated a resident is allowed to attend an appointment without a staff member if the resident is alert,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure one of seven sampled residents (Resident E) was assessed properly for bladder and bowel control. This failure had the potential for Resident E to not be identified, assessed, and provided appropriate treatment and services to achieve as much bladder and bowel function as possible. Findings: On June 25, 2024, at 9:30 a.m., an unannounced visit to the facility was conducted to investigate a complaint for quality of care. Resident E's medical record was reviewed on June 25, 2024, at 10:50 a.m. Resident E was admitted tot the facility on May 22, 2024, with diagnoses which included heart failure. Resident E's Nursing-Bowel and Bladder Observation/Assessment, dated May 22, 2024, indicated new admission, resident has bladder incontinence-yes, resident has bowel incontinence-yes, type of toileting program-check and change every 2 hours. Resident E's Minimum Data Set (MDS-a clinical assessment of a resident), on admission, dated June 4, 2024, indicated in Section H Bladder and Bowel, resident is always continent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-05 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to implement their policy and procedure on abuse, for one of three residents, (Resident 1) when the facility failed to develop a plan of care to ensure safety of the resident including notifying the staff of the incident and interventions to prevent further abuse on Resident 1. This failure resulted in the facility staff to not be informed of necessary information to ensure safety and protection for Resident 1 and further place Resident 1 at risk for further abuse. Findings: On May 16, 2024, 9 a.m., an unannounced visit was conducted at the facility to investigate an allegation of financial abuse. On May 16, 2024, a review of Resident 1's medical record was conducted. Resident 1 was admitted to the facility on [DATE], with diagnoses which included anxiety (a feeling of worry, nervousness, or unease about something with an uncertain outcome), major depressive disorder (a mental health disorder characterized by persistently depressed mood or loss of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-05 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an allegation of financial abuse was reported to the California of Department of Public Health (CDPH) immediately, or not later than two hours, when the facility received a report of the abuse allegation from the General Acute Hospital (GACH) staff, for one of three residents reviewed (Resident 1). This failure had the potential to result in a delay of the implementation of appropriate action and the provision of protection for Resident 1 and placed other residents at risk for further abuse. Findings: On May 16, 2024, at 9 a.m., an unannounced visit was conducted at the facility to investigate an allegation of financial abuse. On May 16, 2024, a review of Resident 1's medical record was conducted. Resident 1 was admitted to the facility on [DATE], with diagnoses which included anxiety (a feeling of worry, nervousness, or unease about something with an uncertain outcome), major depressive disorder (a mental health disorder characterized by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-29 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and facility policy review, the facility failed to ensure food was prepared and served in a manner to prevent potential cross contamination. Specifically, staff failed to utilize a beard restraint while preparing drinks for meal service, and another staff member failed to wash their hands and change gloves when leaving the meal service line to prepare a quesadilla. These failures had the potential to affect 125 of 125 residents who received meals from the dietary department. Findings included: A review of a facility policy titled, Dress Code, dated 2023, revealed PROPER DRESS included, 8. If applicable, beards and mustaches (any facial hair) must wear beard restraint. On 03/26/2024 at 11:19 AM, [NAME] #6 was observed working in the kitchen with a full beard. [NAME] #6 did not wear a beard restraint. [NAME] #6 was observed preparing drinks for the lunch meal service. He completed the lunch meal service without wearing a beard restraint. During an interview on 03/26/2024 at 1:44 PM, [NAME] #6 stated it was the expectation of the facility that dietary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-29 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record reviews, and facility document and policy review, the facility failed to test staff identified via contact tracing as having a high-risk COVID-19 exposure. This had the potential to affect all residents who resided in the facility. Additionally, the facility failed to ensure that perineal care was performed in a sanitary manner for 1 (Resident #51) of 1 resident observed during perineal care. Findings included: 1. A review of a facility policy titled Coronavirus Disease (COVID-19) Policy on Surveillance, Testing, Reporting, Management and Staffing Guidance, revised in December 2023, revealed, Screening and Monitoring: 1. The Infection Preventionist is responsible for establishing and overseeing the active screening and monitoring efforts. The policy revealed, Surveillance and Reporting: 1. All surveillance findings are collected and reviewed daily by the Infection Preventionist. Further review revealed, Response Driven Testing or Post-Exposure Testing: a) All staff and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-29 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, facility policy review, and review of the California Department of Health Care Services Preadmission Screening and Resident Review (PASRR) Level 1 Assessment Guide, the facility failed to ensure the accuracy of Level I PASRR screenings completed for 2 (Resident #12 and Resident #110) of 5 sampled residents reviewed for PASRR requirements. Findings included: A review of a facility policy titled, admission Criteria PASARR, revised in March 2019, revealed, 9. All new admissions and readmissions are screened for mental disorders [MD], intellectual disabilities [ID] or related disorders [RD] per the Medicaid Pre-admission Screening and Resident Review (PASARR) process. a. The facility conducts a Level I PASARR screen for all potential admissions, regardless of payer source, to determine if the individual meets the criteria for a MD, ID, or RD. A review of the California Department of Health Care Services Preadmission Screening and Resident Review (PASRR) Level 1 Assessment Guide, dated 01/12/2023, revealed, Section III-Serious Mental Illness Questions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-29 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, facility policy review, and review of the California Department of Health Care Services Preadmission Screening and Resident Review (PASRR) Level 1 Assessment Guide, the facility failed to submit a status change to a level I PASRR following a new mental health diagnosis for 1 (Resident #58) of 5 sampled residents reviewed for PASRR requirements. Specifically, Resident #58 had a prior positive level 1 PASRR but was later diagnosed with a new mental health diagnosis, and the facility failed to submit a status change to the resident's level 1 PASRR evaluation. Findings included: A review of a facility policy titled, admission Criteria PASARR, revised in March 2019, revealed, 9. All new admissions and readmissions are screened for mental disorders [MD], intellectual disabilities [ID] or related disorders [RD] per the Medicaid PASARR process. a. The facility conducts a level I PASARR screen for all potential admissions, regardless of payer source, to determine if the individual meets the criteria for a MD, ID, or RD. A review of the California…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-29 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and facility policy review, the facility failed to ensure the resident's medication regimen was free from unnecessary medications for 1 (Resident #58) of 5 sampled residents reviewed for unnecessary medications. Specifically, Resident #58 had an order for lorazepam (a benzodiazepine that may be used to treat anxiety) that was started on 02/08/2024 with no stop date or re-evaluation for continued use. Findings included: A review of a facility policy titled Psychotropic Medication Use, revised in July 2022, revealed, Psychotropic medications will be prescribed at the lowest possible dosage for the shortest period of time and are subject to gradual dose reduction and re-review. The policy revealed 14. PRN [pro re nata; as needed] orders for psychotropic medications will not be renewed beyond 14 days unless the healthcare practitioner has evaluated the resident for the appropriateness of that medication and documented the rationale for continued use. The duration of the PRN order will be indicated in the order. A review of Resident #58's admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-29 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and facility policy review, the facility failed to follow vital sign parameters when administering medications for 1 (Resident #58) of 5 sampled residents reviewed for unnecessary medications. Specifically, facility staff failed to hold medications when Resident #58's Systolic Blood Pressure (SBP) was less than (<) 110 millimeters of mercury (mmHg) as outlined in the physician's order. Findings included: A review of a facility policy titled Administering Medications, revised in April 2019, revealed, Medications are administered in a safe and timely manner, and as prescribed. The policy revealed, 4. Medications are administered in accordance with prescriber orders. Further review revealed, 11. The following information is checked/verified for each resident prior to administering medications: b. vital signs, if necessary. A review of Resident #58's admission Record revealed the facility admitted the resident on 06/18/2021. According to the admission Record, the resident had a medical history that included diagnoses of hypertension and heart failure.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-29 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and facility policy review, the facility failed to maintain medical records that were accurately documented for 1 (Resident #31) of 5 sampled residents reviewed for unnecessary medications. Findings included: A review of a facility policy titled Psychotropic Medication Use, revised in July 2022, revealed, 6. Diagnosis of a specific condition for which psychotropic medications are necessary to treat will be based on a comprehensive assessment of the resident. The policy revealed, 8. Resident diagnosis is based on a comprehensive assessment and evidence-based criteria and is consistent with professional standards. A review of Resident #31's admission Record revealed the facility admitted the resident on 07/07/2023. According to the admission Record, Resident # 31 was diagnosed with schizophrenia on 10/23/2023. A review of Resident #31's quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 01/20/2024, revealed Resident #31 had a Brief Interview for Mental Status (BIMS) score of 11, which indicated the resident had moderate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-29 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide the survey agency (CDPH - California Department of Public Health) a written result of the abuse investigation within five (5) calendar days, for one of three sample residents (Resident A). This facility failure had the potential in a delay in the implementation of the intervention to ensure Resident A's safety and may place the residents at risk for further abuse. Findings: On September 15, 2023, at 1:35 p.m., an unannounced visit to the facility was conducted to investigate an allegation of abuse. On September 15, 2023, at 2:53 p.m., Licensed Vocational Nurse (LVN) 1 was interviewed. LVN 1 stated Resident A ' s Family Member (FM) reported that Resident A was touched inappropriately on her private part by a black staff. On September 15, 2023, at 4 p.m., Resident A was interviewed. Resident A stated she saw a black man inside her room looking at her, and the man then touched her private part, then left when she asked him, What are you doing?…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-10 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to demonstrate a rationale for a one of three sampled residents' (Resident 1) transfer to a board and care. In addition, the facility failed to complete a thorough discharge summary to reflect post-care provider relevant for the continuity of care for Resident 1. These failures had the potential to jeopardize the health and safety of Resident 1. Findings: A review of Resident 1's admission record indicated the resident was admitted to the facility on [DATE], with diagnoses which included brain cancer, lung cancer, diabetes, and anxiety disorder. The record further indicated the resident was her own representative. A review of Resident 1's Brief Interview for Mental Status (BIMS) dated August 4, 2023, indicated the resident had a score of 9 (moderate cognitive impairment). A review of Resident 1's Notice of Proposed Transfer/Discharge dated July 27, 2023, signed by Resident 1, indicated the resident was anticipated to be discharge on [DATE], because the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure reasonable care for the protection of personal property for one of four sampled residents (Resident 1). This failure resulted in the loss or theft of Resident 1's personal property. Findings: A review of Resident 1s face sheet (a document with clinical and demographic data) indicated Resident 1 was admitted to the facility on [DATE], with a diagnosis of hemiparesis (weakness on one side of the body), cerebral infarction (stroke), and thrombosis (a blood clot within blood vessels that limits the flow of blood) of the left extremity. During an interview with Resident 1 on September 20, 2023, at 3:36 p.m., Resident 1 stated he was admitted to the facility with a computer tablet, charger and one water bottle. Resident 1 stated the tablet computer was missing upon his discharge on [DATE]. Resident 1 stated on November 30, 2022, he notified the Social Services Director (SSD) of the missing tablet computer. Resident 1 stated that he was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-06-14 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. On June 9, 2021, Resident 22's record was reviewed. Resident 22 was readmitted to the facility on [DATE], with diagnoses including sepsis (a life-threatening complication of an infection). The Social History Assessment, dated March 10, 2021, indicated Resident 22's family member was contacted but there was no documented evidence a written information or assistance was offered to the family member regarding formulating an advance directive. On June 9, 2021, at 3:25 p.m., a concurrent interview and record review was conducted with SSD 2. SSD 2 stated there was no documentation a written information regarding formulating an AD was provided to Resident 22's RR. 2. On June 9, 2021, Resident 87's record was reviewed. Resident 87 was admitted to the facility on [DATE], with diagnoses which included cervical disc disorder with myelopathy (compression of the spinal cord in the neck) and diabetes mellitus (abnormal blood sugar). The facility document titled, POLST (Physician Order for Life-Sustaining Treatment), dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-06-14 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure care and treatment were provided for three of 26 residents reviewed (Residents 172, 423, and 14) when: 1. For Resident 172, proper bowel management was not provided to address constipation (difficult bowel movement [BM]). This failure resulted in Resident 172 to experience discomfort and had the potential to result in complications related to constipation. 2. For Resident 423, the intravenous medication (IV - administration of fluids or medication through the vein) vancomycin (an antibiotic to treat infection) was not administered in a timely manner. In addition the physician was not notified when the IV medication was not administered timely. This failure had the potential for a delay of treatment for Resident 423. 3. For Resident 14, the physician's order to discontinue the fluid restriction was not carried out since July 21, 2020. This failure had the potential for Resident 14 to be at risk for dehydration and develop…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-06-14 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the nutritional needs of the residents (Residents 20, 110, 39, 2, 70, 81, 16, 12, and 47) were met when: 1. The large portion diet was observed not in accordance with the production/dietary spreadsheet (used to determine the amount of food to serve for menu production), potentially affecting all residents on large portion diet; 2. The renal diet (diet for individuals with kidney disease) for Resident 39 was not served in accordance with the production/dietary spreadsheet; and 3. Multiple residents did not receive the designated vegetables on their food tray when the facility ran out of vegetables. These failures resulted in residents not being served their meals in accordance with the physician's orders and/or the production/dietary spreadsheet, which could potentially lead to health complications related to nutrition. Findings: On June 10, 2021, at 12:30 p.m., the diet menu spreadsheet was reviewed and indicated the following food to be served for lunch: oven baked pork chop with cream gravy, buttered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-06-14 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure sanitary conditions were maintained in the food and nutrition services and food were stored in accordance with professional standards for food service safety when: 1. One can of tapioca pudding was observed with a dent on the side of the can; 2. An open box of 25 pounds (lbs) of rice was not placed in a closed container; and 3. Food items were stored past the use-by-date. These failures had the potential for the growth of harmful microorganisms which may result in food-borne illnesses in a medically vulnerable population. Findings: On June 7, 2021, at 9:14 a.m., an initial kitchen tour was conducted with the Dietary Supervisor (DS). One big can of tapioca pudding (six pounds and 12 ounces) was observed in the dry goods storage area. The can of tapioca pudding was observed to have a dent on the side. In a concurrent interview with the DS, she stated dented cans should be discarded and not readily available for use. One open box of 25 lbs of rice was observed with an open date label of June 1, 2021. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-06-14 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accommodate the resident's request for the use of a denture adhesive for one week, for one of one resident reviewed (Resident 173). This failure resulted in Resident 173's frustration of constantly cutting the food served during meals and not using his dentures to chew his food. In addition, this failure had the potential for Resident 173 to not to consume his food and may result in weight loss. Findings: On June 9, 2021, at 2:40 p.m., a concurrent observation and interview was conducted with Resident 173. Resident 173 was observed awake, alert, and sitting on his bed talking to his roommate. Resident 173 was asked about his lunch meal. He stated he ate his lunch without his dentures. Resident stated he ran out of denture adhesive for a week. He stated he told the nursing staff about the need for the adhesive paste for his dentures for a week. Resident 173 stated he had to chop up his food during meals, and further stated, Got tired of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-14 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to conduct a thorough investigation for an allegation of abuse against a staff member for one of two residents reviewed for abuse (Resident 91). This failure had the potential to put Resident 91 and other vulnerable residents at risk for abuse. Findings: On June 8, 2021, at 3:04 p.m., Resident 91 was observed sitting in bed. In a concurrent interview with Resident 91, she stated there was an incident last week between her and Licensed Vocational Nurse (LVN) 3. She stated while she was sitting in the wheelchair praying for another resident inside the other resident's room, LVN 3 yanked (a sudden hard pull) her wheelchair, she slipped off the wheelchair, and landed on her bottom and hands. She stated LVN 3 told her You did that on purpose, and she walked away. She stated three staff members picked her up from the floor. She stated one of her hands hurt and an x-ray (radiologic procedure) was done. She stated she reported the incident to the Administrator in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-06-14 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure accurate screening for PASARR (Preadmission Screening and Resident Review - a federal program to prevent individuals with mental illness, intellectual disability or related conditions from being inappropriately placed in a nursing facility), was conducted for one of one resident reviewed for PASARR. This failure had the potential for Resident 34 to not be properly evaluated and not receive appropriate care and services. Findings: On June 9, 2021, Resident 34's record was reviewed. Resident 34 was admitted to the facility on [DATE], with diagnoses which included schizophrenia (mental illness) and depression (mood disorder). The Preadmission Screening and Resident Review (PASRR) Level I Screening Document, dated September 23, 2020, indicated, .Diagnosed Mental Illness .No . The Minimum Data Set (MDS - an assessment tool), dated October 1, 2020, indicated Resident 34 had an active diagnoses of schizophrenia and depression. On June 14, 2021, at 8:59…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-14 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the discharge (D/C) plan was discussed with the resident, for one of one resident (Resident 32) reviewed for discharge. This failure had the potential for Resident 32 to not be aware and/or participate with the D/C plan. Findings: On June 8, 2021, at 11:10 a.m., Resident 32 was observed lying in bed, alert and awake. In a concurrent interview with Resident 32, she stated, Nobody came to talk about anything. Resident 32 stated she did not know how long she was going to stay in the facility and that the facility staff did not discuss with her about the D/C plan. She further stated she did not want to stay longer in the facility. On June 14, 2021, the record of Resident 32 was reviewed. Resident 32 was admitted to the facility on [DATE], with diagnoses which included chronic obstructive pulmonary disease (lung disease). The IDT (Interdisciplinary Team) Conference Summary), dated March 25, 2021, was reviewed. There was no documented…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-06-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure assistance during meals was provided, for one of one resident reviewed (Resident 13), when the resident was eating the pureed food using her hands. This failure had the potential for Resident 13 to not be able to consume the food served and could place the resident at risk for nutritional problems. Findings: On June 7, 2021, at 12:45 p.m., during the lunch meal observation, Resident 13 was observed sitting in bed and her lunch tray was placed on an over bed table in front of her. Resident 13's tray was observed to have pureed food on a plate, a cup of pureed dessert, and four ounces (oz - unit of measurement) of milk. She was observed holding a spoon with her left thumb and pointer finger. She was observed getting the pureed food off the plate and the cup using her fingers from her left hand. Certified Nursing Assistant (CNA) 1 was observed feeding Resident 13's roommate. Resident 13 was not within sight of CNA 1 as the curtain was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-06-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide bilateral floor mats, as ordered and as indicated in the care plan to address the resident's fall risk, for one of three residents reviewed (Resident 22). This failure had the potential for Resident 22 to be at risk for injury and accidents. Findings: On June 8, 2021, Resident 22's record was reviewed. Resident 22 was readmitted to the facility on [DATE], with diagnoses including sepsis (a life-threatening complication of an infection) due to bladder infection, and history of thigh bone fracture. The physician's order, dated May 27, 2021, indicated, bilateral floor mat (mattress) for safety . every shift monitoring . Resident 22's care plan, dated March 17, 2021, indicated, AT RISK FOR FALL . Interventions . bilateral fall mat for poor safety awareness . Floor mats were not observed at Resident 22's bedside on the following dates and times: - June 8, 2021, at 2:45 p.m.; - June 9, 2021, at 10 a.m.; - June 10, 2021, at 5 p.m.; and -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-14 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure nutritional care and services were provided, for two of four residents reviewed for nutrition (Residents 34 and 15), when: 1. For Resident 34, the physician was not notified in a timely manner of the IDT (Interdisciplinary Team - a group of healthcare professionals who work together for the common goal of the resident) recommendations to address the resident's significant weight loss. Weekly weights were not obtained when Resident 34 had significant weight losses in March, April, and May 2021. In addition, the physician was not notified of Resident 34's refusal for laboratory tests; and 2. For Resident 15, the facility did not provide the resident's meal preference to add soup with lunch and dinner to address the resident's significant weight loss. These failures had the potential for Residents 34 and 15 to have further weight loss and/or compromised nutritional status. Findings: 1. On June 7, 2021, at 12:38 p.m., Resident 34 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-06-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a physician's order was obtained for the use of oxygen, for one of two residents reviewed for oxygen use (Resident 110). This failure resulted in Resident 110's continuous oxygen use without a specific physician's order. This failure had the potential for Resident 110 to receive unnecessary oxygen treatment without proper physician's evaluation. Findings: On June 8, 2021, at 11:33 a.m., Resident 110 was observed sleeping in bed. He was observed to be using oxygen through a nasal cannula (NC - a device used to deliver oxygen using a plastic tubing placed in the nostrils) at four liters per minute (LPM - unit of measurement). The oxygen tubing was observed to have a label dated June 7, 2021. On June 8, 2021, at 4:29 p.m., a concurrent observation and interview was conducted with Resident 110. He was observed sitting in bed and was using oxygen through a nasal cannula at four LPM. In a concurrent interview, Resident 110 stated he had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-14 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to carry out the physician's order for fluid restriction for one of two residents (Resident 79) reviewed for dialysis (process of removing excess water, solutes and toxins from the blood in people whose kidneys can no longer perform these functions naturally). This failure also had the potential for Resident 79 to have fluid overload (the condition of having too much water in the body) and further compromise his physical health. Findings: On June 7, 2021, at 11:38 a.m., a gray pitcher full of water was observed on the bedside table of Resident 79. In a concurrent interview with Resident 79, he stated he drank water from the pitcher. On June 7, 2021, at 1:04 p.m., certified nursing assistant (CNA) 4 was interviewed. She stated Resident 79 would get a pitcher of water at bedside and was not on any fluid restriction that she knew of. She stated the staff did not document the fluid intake of Resident 79. On June 8, 2021, at 10:11 a.m., Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-06-14 · tag F0807 — failed to offer suitable drinks — isolatedEnsure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure drinks were provided according to the residents' needs, for four of four residents reviewed (Residents 13, 113, 4, and 39), when: 1. Residents 13 and 113, who had fortified diet orders, were not provided eight ounces (oz - unit of measurement) of milk as specified in the menu; and 2. Residents 4 and 39, who had renal diet (diet provided to residents with kidney disease) orders, were not provided pineapple juice as specified in the menu. These failures had the potential for Residents 13, 113, 4, and 39 to not receive the appropriate nutrients needed to address their health conditions. Findings: On June 7, 2021, at 12:45 p.m., during the lunch meal observation, Resident 13 was observed sitting up in bed eating her lunch. She was observed to have pureed food, dessert, and four oz of milk on her lunch tray. Resident 13's diet meal ticket indicated .Fortified .8 (eight) fl (fluid) oz Milk 2% . On June 7, 2021, at 1:16 p.m., a concurrent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-06-14 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure: 1. The urinal of Resident 2 was labeled with his name. This failure had the potential for cross contamination to occur when used by other residents, which could result for Resident 2 and other residents to develop bladder infection. 2. The medication nebulizer mask with dispenser (medication dispenser attached to a machine used to administer breathing treatment) for Resident 44 was stored inside a bag when not in use; and 3. The oral suction catheter of Resident 96 was stored inside a bag when not in use. These failures had the potential for bacterial growth and increased the risk for Residents 44 and 96 to develop respiratory infection. Findings: 1. On June 7, 2021, at 11:40 a.m., an uncovered and used urinal was observed on top of Resident 2's night stand without a label. Attempted to interview Resident 2 but was unable to answer. On June 7, 2021, at 11:45 a.m., Licensed Vocational Nurse (LVN) 3 was interviewed. She stated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$60,945 in federal fines across 3 penalties.
- $34,132 — penalty dated 2024-09-11
- $16,777 — penalty dated 2024-06-05
- $10,036 — penalty dated 2024-03-29
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 2 of 5 | 2.5 | -0.5 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 4 of 5 | 4.4 | -0.4 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PROVIDENCE GROUP OF SOUTHERN CALIFORNIA LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 01/01/2015 |
| MANGOBA, LUTHER | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 06/30/2015 |
| HYDER, ERIC | Individual | W-2 MANAGING EMPLOYEE | — | since 05/01/2022 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.7M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055581. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.