Waterman Canyon Post Acute
1850 N. Waterman Ave., San Bernardino, CA 92404 · For profit - Limited Liability company · 166 certified beds · (909) 882-1215 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2023
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (41) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 24.4% | 10.2% | 15.4% | worse |
| Long-stay residents who lose too much weight | 6.3% | 4.0% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.4% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 50.4% | 7.3% | 6.5% | check this† — see note marked dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.2% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 21.0% | 9.8% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 15.2% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.1% | 4.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 11.8% | 10.2% | 21.2% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 4.5% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.9% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 99.3% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 21.2% | 23.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 5.7% | 11.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 4.72 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 0.88 | 1.57 | 1.80 | better |
† This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
25.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 146 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 52.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 156 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.66 therapist hours per resident per day in 2026Q1 — more than 90% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 25.9%CMS range 19.9–33.8 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.4%CMS range 7.8–14.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 52.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 52.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 40.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 54.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.9%CMS range 4.6–11.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.58 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 166 beds and averages 153.9 residents a day — about 93% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.01 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.23 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.56 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.79 hrs/resident/day on weekends vs 4.10 on weekdays — 8% thinner on weekends. RN hours go from 0.24 to 0.21 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
41 citations, most serious first. The 10 most serious are shown; the remaining 31 are one tap away and print in full.
- Potential for harm · D2026-02-25 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to honor one of three sampled residents' (Resident 1) right to participate in the development and implementation of his or her plan of care when Resident 1's request for a care plan meeting was not addressed and scheduled by the facility in a timely manner.This failure had the potential to cause Resident 1 not to receive the needed care and services to meet their care planning goals.Findings:During a review of Resident 1's face sheet, it indicated Resident 1 was admitted to the facility on [DATE], with diagnoses which included hemiplegia (severe or complete paralysis of one side of body), and hypertension (high blood pressure).A review of Resident 1's Quarterly Minimum Data Set (MDS-assessment/evaluation of health status and functional needs of residents), dated January 21, 2026, under Section C, Cognitive Pattern, it indicated Resident 1 had a Brief Interview for Mental Status (BIMS) score of 14. (A BIMS score of 13 to 15 means cognitively intact.)During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-23 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review , the facility failed to permit the return of one of four sampled residents (Resident 1) following the clearance provided by a psychiatrist for transfer back to the facility from hospitalization . This failure resulted in Resident 1's delayed transfer to a skilled nursing facility (SNF- a place for people recovering from a hospital stay to get medical care and rehabilitation.) possibly resulted in disruption of care, which may lead to emotional distress.A review of Resident 1's admission Record (a document containing clinical and demographic information data) indicated Resident 1 was initially admitted to the facility on [DATE] , with a diagnosis that included acute kidney failure ( kidneys suddenly stops working properly), liver dieses ( a condition that stops the liver from working properly), and peripheral vascular disease ( blood vessels outside the heart and brain narrowed, restricting blood flow).During an interview on September 23, 2025, at 12:34 PM, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-13 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete a safe transfer and discharge for 1 of 3 sampled residents (Resident 1 and 2) when: 1. Resident 1 history of dementia was transferred to a lower level of care Room and Board, and Ombudsman not included in discharge planning. 2. Resident 2 was transferred to another facility dementia unit without Conservator and Ombudsman included in discharge planning. This failure resulted in Residents 1 and 2 being transferred without capacity to understand and make decisions, not being informed of rights regarding transfer/discharge and the added protection of the Ombudsman (patient rights advocate who ensures residents are not inappropriately discharged ). Findings: 1. During a review of Resident 1 ' s admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include: dementia (memory loss, forgetfulness) hypertension (high blood pressure), diabetes type II (body does not produce…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-21 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility document and policy review, the facility failed to report an allegation of resident-to-resident abuse involving 2 (Resident #29 and Resident #83) of 2 sampled residents reviewed for abuse to the state survey agency within two hours. Findings included: A facility policy titled, Abuse, Neglect, Exploitation or Misappropriation - Reporting and Investigating, revised 04/2021, revealed, All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies (as required by current regulations). The policy specified, 1. If resident abuse, neglect, exploitation, misappropriation of resident property or injury of unknow source is suspected, the suspicion must be reported immediately to the administrator and to other officials according to state law. The policy further specified, 3. 'Immediately' is defined as: a. within two hours of an allegation involving abuse or result in serious bodily injury; or b. within 24 hours of an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-21 · tag F0912 — isolatedProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and facility policy review, the facility failed to ensure residents' rooms measured at least 80 square (sq) feet (ft) per resident in Rooms 101, 102, 103, 104, 105, 106, 107, 108, 109, 112, 114, 116, 202, 404, and 406. Findings included: A policy titled, Bedrooms, revised May 2018, revealed, All residents are provided with clean, comfortable and safe bedrooms that meet federal and state requirements. The policy revealed, 2. Bedrooms measure at least 80 square feet of space per resident in double rooms, and at least 100 square feet of space in single rooms. (Note: Individual variations on this may be permitted by federal authorities if it is demonstrated that the variation is in accordance with special needs of the resident and will not adversely affect the resident's health and safety.) On 03/17/2025 at 9:25 AM, the Director of Nursing (DON) stated the facility had some resident rooms that measured less than the required square footage. On 03/19/2025 at 3:15 PM, the Maintenance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-06 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility staff failed to assist with activity of daily living (ADL) for 2 of 3 sampled Residents (Resident 1 and 3). This failure led to Resident 1 experiencing Moisture-Associated Skin Damage (MASD), characterized by skin inflammation and erosion due to extended exposure to moisture sources such as urine or stool. These failures posed a significant risk to the psychosocial well-being, health, and safety of both clinically compromised Residents 1 and 3. Findings: A review of Resident 1 Face Sheet (contain resident demographic), the Face Sheet indicated Resident 1 was admitted to the facility on [DATE], with a diagnosis that included Tear of Lateral Meniscus (an injury to one of the bands of rubbery cartilage that act as shock absorbers for the knee) A review of the SBAR (change of condition report) dated February 25, 2025, revealed a change in skin color or condition, specifically noting moisture-associated skin damage (MASD) on the left buttock, which…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-21 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of three sampled residents (Resident 3) was treated with respect and dignity when a Certified Nursing Assistant (CNA 1) used profanity (language that is rude, offensive, or vulgar, often involving swear words, or disrespectful terms) with Resident 3 during an activity program on November 12, 2024. This failure compromised Resident 3 ' s dignity and violated his right to respect, which had the potential for Resident 3 to experience psychosocial harm (mental harm and suffering). Findings: A review of Resident 3's admission Record (a document containing clinical and demographic data), indicated Resident 1 was admitted to the facility on [DATE], with diagnoses of chronic obstructive pulmonary disease (group of lung conditions that causes breathing difficulties) and hypertension (blood pressure that is higher than normal) A review of Resident 3 ' s for titled History and Physical dated August 12, 2024, indicated . This resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the environment remained as free of accident hazards as is possible and that each resident received adequate supervision to prevent accident during shower for one of three sampled residents (Resident 3), when Resident 3 was left in the shower unsupervised. This failure resulted in Resident 3 to receive multiple blisters to his lower body area. Findings : A review of Resident 3's clinical record titled, admission Record (contains medical and demographic information) indicated Resident 3 was admitted to the facility on [DATE], with diagnoses which included paraplegia (impairment in motor or sensory function of the lower extremities) and muscle weakness (lack of strength in the muscles). During a review of Resident 3's History and Physical (H&P) dated September 23, 2023, the H&P indicated . This resident [Resident 3 ] has the capacity to understand and make decisions . During a review of Resident 3's Minimum Data Set (MDS- a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-02 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to properly collect and document for one of 3 sampled residents (Resident 1) a 24-hour urinalysis specimen. This failure contributed to a clinically compromised Resident 1 not completing a physician ordered laboratory test. Findings: During review of Residents 1 ' s admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include: malignant poorly differentiated neuroendocrine tumors (highly aggressive cancer of pancreas), secondary malignant neoplasm of bone (bone cancer), spinal stenosis (narrowing inside the bones of the spine), palliative care (medical care focuses on providing relief from pain and other symptoms of serious illness). During a concurrent interview and record review of Resident 1 ' s Medical Record with the Assistant Director of Nurses (ADON), reviewed and verified the following: 1. Nurse Note dated February 11, 2024, at 08:50, Note Text states,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-11 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an unusual occurrence for one of 3 sampled residents (Resident 1) per there policy and procedure to the California Department of Public Health (CDPH) for a fall that resulted in right femur fracture. This failure has the potential to put (Resident 1) a clinically compromised resident health, safety, and well-being at risk. Findings: During review of Residents 1 ' s admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include hemiplegia and hemiparesis right dominant side following cerebral infarction (muscle weakness and paralysis due to disrupted blood flow to brain), Diabetes Type II (condition affecting how body processes sugar), muscle wasting and atrophy (decrease in size and muscle). During a concurrent interview and record review with the Assistant Director of Nursing (ADON) of Resident 1 ' s (R1) medical record are as follows: 1. Change of Condition (medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 31 citations
- Potential for harm · Dcited before2024-01-24 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to follow their change of condition policy when one of three sampled residents, Resident 1 ' s daughter notified a license nurse of her Mothers (Resident 1 ' s) shortness of breath and stomach pains. This failure had placed a clinically compromised Residents (Resident 1) health and safety at risk by causing delay in treatment when no assessment, no documentation, and no physician notification, was done on a change in condition. Findings: During review of Residents 1 ' s admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include: hypertension (high blood pressure), hemiplegia and hemiparesis following cerebrovascular disease affecting right dominant side (paralysis to one side, partial weakness , conditions affection blood flow to the brain), gastrointestinal hemorrhage (bleeding in digestive tract), alcoholic cirrhosis with ascites (liver disease, cause fluid to accumulate in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-15 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a safe and abuse free environment for one of three sampled resident (Resident 3) when Resident 3 was hit in the face by CNA 1 on November 26, 2023. This failure had the potential to cause emotional distress that could affect Resident 3's highest practicable level of psychosocial health and well- being. Findings: A review of Resident 3's admission Record, (document containing clinical and demographic data), indicated Resident 3 was admitted to the facility on [DATE], with a diagnoses of acute pulmonary edema (a condition in which the fluid accumulates in the lungs, making it hard to breathe, hypertension(blood pressure that is higher than normal), and depression (a mood disorder that causes a persistent feeling of sadness and loss of interest) A review of Resident 3's History and Physical, dated September 2, 2023, indicated Resident 3 .has fluctuating [continually change or shift back and forth] capacity to understand and make decisions . A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-10 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to follow their policy when one of three residents (Resident 1) was allowed to leave the facility and the appropriate agencies (police, ombudsman, and adult protective services) were not notified of this discharge. Resident 1 did not have the capacity to make her own decisions. This failure resulted in a unsafe discharge for a confused resident (Resident 1). Findings: A review of Residents 1's admission Record (general demographics and medical information), indicated Resident 1 was admitted to the facility on [DATE], with diagnoses which included: Multiple sclerosis (disabling disease that affects the nervous system), traumatic brain injury (damage to the brain) and epilepsy (disorder in which nerve cell activity in the brain is disturbed, causing seizures - loss of consciousness). The admission record indicated Resident 1 did not have a responsible person to notify in case of an emergency. Date of discharge: [DATE]. During a review of Resident 1's medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-06-09 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to maintain a sanitary kitchen when: 1. The liners, inside the drawers and cabinets, were painted over, and was lifting and had a sticky residue underneath. 2. A green bucket, containing black water, and a sponge was stored in a cupboard under the sink. 3. There were black dirt, trash, and food residue on the floor, under the stove. There were yellow debris on the wall behind the stove. 4. There was an accumulation of leftover food in the gap between the floor and the stainless-steel island (isolated workstation/table in the kitchen area, away from the walls). 5. The liners on the closet drawers and drawers near dry storage were not smooth and not easy to clean. 6. The cabinets and drawers on the wall, near the dishwasher, had peeling linings. The drawers were sticky and not smooth and had debris. 7. The floor, under the ice machine, was raised and the bottom was black. There were three two-by-four (common lumber, measuring two inches [unit of measurement] in depth, and four inches in width, with varying length)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-09 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 5.a. During a review of Resident 55's clinical records, the admission Record, indicated Resident 55 was admitted on [DATE], with diagnoses which included hypertension (elevated blood pressure), neuralgia (nerve pain caused by inflammation, injury, or infection) and malaise (general feeling of discomfort). During a review of Resident 55's physician's order, dated February 22, 2018, it indicated, Morphine Sulfate ER (controlled medication used for pain) Tablet Extended Release 15 MG, give 1 Tablet by mouth every 12 hours for Pain Management . During a concurrent observation and interview with a LVN 2, on June 8, 2023, at 6:10 AM, LVN 2 inspected the bubble pack (a card that packages doses of medications within plastic bubbles organized by day and time of the day) containing Resident 55's Morphine Sulfate ER 15 MG tablets. The label on the bubble pack indicated it contained 60 quantities of one tablet upon receipt on May 27, 2023. The LVN 2 counted the contents of the bubble pack and stated there were 38 remaining…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-09 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain kitchen equipment in safe operating condition, when: 1. Eight dish racks had cracks and chips. 2. One ice chest had a crack and hole in the bottom of the outer corner. These failures can lead to nests of pathogenic microorganisms, insects, and rodents, affecting 158 highly susceptible residents who receives food from the kitchen. Findings: During the tour of the kitchen, on June 6, 2023, at 8:57 AM, eight dish racks were observed to have cracks and chips. There was one ice chest, which had a crack and a hole, at the bottom of its outer corners. During an interview with the DSS 1, on June 7, 2023, at 11:29 AM, the DSS 1 acknowledged the findings and stated she expects the equipment to be kept in good working order without cracks and chips. During a review of the facility's policy and procedure (P&P) titled, Sanitation, dated 2023, the P&P indicated, .11. All utensil, counters, shelves, and equipment shall be kept clean, maintained in good repair and shall be free form breaks, corrosions, open seam,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-09 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. During an observation and interview with Resident 39, on June 7, 2023, at 8:09 AM, in Resident 39's room, Resident 39 was lying in bed, with the head of the bed elevated, eating breakfast. Resident 39 stated she needed a cup to pour her drink and pushed the red button at the end of the call light cord, to call for assistance. The call light indicator, above the door of room [ROOM NUMBER], did not turn on. During a concurrent observation and interview, on June 7, 2023, at 8:11 AM, with the Certified Nursing Assistant (CNA 4) in room [ROOM NUMBER], the CNA 4 inspected the call light for bed A, and it was inoperable. CNA 4 stated she was aware of the light not working for room [ROOM NUMBER]'s doorway but she did not notify the nurse supervisor. CNA 4 further stated the light on the doorway was expected to be on, when residents press the red button requesting assistance from the staff. During a concurrent observation and interview, on June 7, 2023, at 8:17 AM, with the Environmental Services Supervisor (ESS),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a safe, comfortable, and homelike environment when: 1. There was water damage found in the ceiling in one of 57 resident rooms (Resident 26's room). 2. A report for a missing personal belonging was not addressed in accordance with the facility's policy for one of two residents (Resident 14) reviewed for personal belongings. These failures had the potential to negatively affect the mental and emotional well-being of Residents 26 and 14. Findings: 1. During a review of Resident 26's clinical records, the admission Record (contains demographic and medical information), indicated Resident 26 was admitted on [DATE], with diagnoses which included pleural effusion (fluid between the layers of tissue that line the lungs and chest wall), chronic pulmonary edema (buildup of fluid in the lungs), and major depressive disorder (always feeling sad). During a concurrent observation and interview with Resident 26, on June 6, 2023, at 10:58 AM, in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accurately code the Minimum Data Set Assessment (MDS- a computerized assessment instrument) for one resident (Resident 89) reviewed for restraints (device used to prevent someone from doing something). This failure had the potential to cause inaccuracy in identifying Resident 89's care and support needs. Findings: During a review of Resident 89's clinical record, the admission Record (contains demographic and clinical data) indicated Resident 89 was admitted to the facility on [DATE], with diagnoses which included hemiplegia (loss of strength in the arm, leg, and sometimes face on one side of the body) and hypertension (blood pressure that is higher than normal). During a review of Resident 89's MDS Quarterly Assessment (an assessment for a resident that must be completed every 92 days following the previous assessment), dated April 19, 2023, under Section P titled Restrains and Alarm, it indicated Resident 89 had a trunk restraint (vest…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure care plans (a summary of a resident's health conditions, specific care needs, and current treatments) were updated and revised for 3 of 5 residents (Residents 96, 17, and 28) reviewed for care planning when: 1. For Resident 96, a care plan was not developed when Resident 96 had a change in condition on June 4, 2023. 2. For Resident 17, a care plan was not developed when Resident 17 was admitted to hospice (specialized end-of-life care for all patients with a terminal illness with a prognosis of 6 months or less) on May 22, 2023. 3. For Resident 28, a care plan was not developed when Resident 28 was admitted to hospice on May 11, 2023. These failures had the potential for Residents 96, 17, and 28 to not receive care and services that were appropriate to the residents' current needs and goals. Findings: 1. A review of Resident 96's clinical record, the admission Record (a document that gives a summary of resident's information) indicated Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to monitor and document resident progress after a change in condition for one of three residents (Resident 88) reviewed for hospitalization when Resident 88 had change in condition on April 20, 2023. (Resident 88 had a decreased potassium [an essential mineral that helps the body's nerves to function and for muscles to contract] laboratory (lab) value.) This failure had the potential to result in the lack of coordination of care and monitoring for Resident 88 placing him at risk for an abnormal heart rhythm due to decreased potassium levels. Findings: During an interview with Resident 88, on June 7, 2023, at 8:49 AM, in Resident 88's room, Resident 88 stated he was transferred to the hospital a few months ago. During a review of Resident 88's clinical record, the admission Record (containing demographic information) indicated Resident 88 was admitted to the facility on [DATE], with the diagnoses of respiratory failure (serious condition that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the post fall protocol was implemented in accordance with the facility's policy and procedure for one resident (Resident 17) reviewed for falls, when the Interdisciplinary Team (IDT - a group of healthcare professionals from different disciplines working towards a common goal for a resident) conducted a review of Resident 17's fall which occurred on May 7, 2023, 29 days after the incident, on June 5, 2023. This failure had the potential for Resident 17 to be at risk of further falls and injuries. Findings: During an observation and interview with Resident 17, on June 6, 2023, at 9:08 AM, in Resident 17's room, Resident 17 was lying in bed, with the head of the bed elevated. Resident 17 stated she was doing fine, and she had no concerns. A review of Resident 17's clinical record, the admission Record (a document that gives a summary of resident's information) indicated Resident 17 was admitted to the facility on [DATE], with a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the nutrition screening had the correct information for one of four residents (Resident 73) reviewed for nutrition. This failure had the potential for Resident 73 to be at risk for malnutrition (an unhealthy and unbalanced diet) and significant weight loss due to him not receiving the appropriate therapeutic diet (a diet ordered by a physician or other delegated provider that is part of the treatment for a disease or clinical condition, to eliminate, decrease, or increase certain substances in the diet, or to provide mechanically altered food when indicated) he needed. Findings: During an observation and interview with Resident 73, on June 6, 2023, at 10:28 AM, in Resident 73's room, Resident 73 stated he had no natural teeth or dentures. Resident 73 smiled and showed he had no natural teeth. During a follow up observation and interview, with Resident 73, on June 6, 2023, at 12:35 PM, in Resident 73's room, Resident 73 stated he…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one resident (Resident 94) reviewed for antibiotics received antibiotic medication in accordance with the physician's orders. This failure resulted in Resident 94 to miss a prescribed antibiotic placing his health at risk. Findings: During a review of Resident 94's clinical record, the admission Record (contains demographic and medical information), indicated Resident 94 was admitted to the facility on [DATE], with diagnoses of type 2 diabetes (high sugar levels), history of infectious and parasitic disease (illness that is caused by an organism [living thing that can reproduce and adapt), resistance to multiple antibiotics, and immunodeficiency (body's decreased ability to fight infections or other diseases). During an observation, on June 6, 2023, at 11:38 AM, Resident 94 was lying in bed, sleeping. An IV (intravenously- administers fluids, medications and nutrients directly into a person's vein) pole, which was located at the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a secure storage of medications for one of nine medication carts (used by licensed nurses to transport medication to resident rooms)(Medication Cart) when Medication Cart 6 was unlocked while unattended by a licensed nurse. This failure had the potential for medications to be accessed and dispersed by an unauthorized person, in a vulnerable population of 159 residents. Findings: During an observation on June 8, 2023, at 5:50 AM, a Licensed Vocational Nurse (LVN 2) was utilizing Medication Cart 6 prior to entering room [ROOM NUMBER]. Medication Cart 6 was parked at the hallway, by room [ROOM NUMBER]. LVN 2 went inside room [ROOM NUMBER], leaving Medication Cart 6 unlocked and unattended. During further observation and concurrent interview, on June 8, 2023, at 5:54 AM, with LVN 2, LVN 2 exited room [ROOM NUMBER] and proceeded to Medication Cart 6. LVN 2 opened its drawers, and stated Oh my God! She stated the cart was left unlocked.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure food was served fresh and at an appetizing temperature for one of three residents (Resident 14) reviewed for dialysis (a treatment that cleans the blood of people with kidney failure). This failure resulted in Resident 14 to purchase her own less nutritious dinners approximately three times a week which had the potential to lead to malnutrition (an unhealthy and unbalanced diet) and significant weight loss. Findings: A review of Resident 14's clinical records, the admission Records (contains demographic information) indicated Resident 14 was admitted to the facility on [DATE], with the diagnosis that included End Stage Renal Disease (kidney failure). During an interview with Resident 14, on June 6, 2023, at 8:59 AM, Resident 14 stated a cold dinner tray was always waiting on the bedside table after returning from dialysis. Resident 14 stated nurses had no way to heat up the tray and were not able to return it to the kitchen.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain complete and accurate medical records for one of five residents (Resident 560) reviewed for hospitalization when Resident 560's change in condition and hospitalization were not documented in accordance with the facility's policy and procedure. This failure had the potential for inaccurate communication between health care professionals, which can lead to delays in treatment, follow-up evaluations, and treatment plans. Findings: During a review of Resident 560's medical record, the admission Records (contains demographic information) indicated Resident 560 was admitted to the facility on [DATE], with diagnosis of hydrocephalus (increased pressure on the brain). Further review indicated Resident 560 was transferred to the hospital on June 6, 2023. During an interview on June 6, 2023, at 2:05 PM, with Resident 560's family member, the family member stated Resident 560 was transferred to the hospital on June 6, 2023, due to fever, abdominal pain,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure coordination with contracted hospice (specialized end-of-life care for all patients with a terminal illness with a prognosis of 6 months or less) services was being implemented for two of four residents (Residents 17 and 28) reviewed for hospice when: 1. For Resident 17, there was no current hospice plan of care (specific written instructions ordered by a physician that specify the hospice care and services a resident will receive) for recertification period of May 22, 2023, to August 19, 2023, available in Resident 17's health records. 2. For Resident 28, there was no current hospice plan of care for recertification period of April 22, 2023, to June 20, 2023, available in Resident 28's health record. These failures had the potential to cause Residents 17 and 28 to not receive hospice services based on a comprehensive person-centered care plan. Findings: 1. During a review of Resident 17's clinical record, the admission Record (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-09 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain infection control practices to prevent the possible spread of infection during and after care on residents under contact precautions (used when a patient has an infectious disease that may be spread by touching other objects the patient has handled) when: 1. Two Certified Nurse Assistant (CNA 1 and 2) did not wash their hands with soap and water, according to facility's policy, after contact with Resident 18 (a resident on contact precautions for C-difficile (bacteria that causes diarrhea and inflammation of the colon and can be transmitted from person to person by spores [resistant to alcohol-based hand rub]). 2. Registered Nurse (RN 2) did not clean and disinfectant a work area, according to facility's policy before IV (Intravenous- method of putting fluids, including drugs, into the bloodstream) medication administration for Resident 123 (a resident on contact precaution for bacteremia [happens when germs from infections in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-09 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain an effective pest control program for two of fifty-seven residents' rooms (rooms [ROOM NUMBERS]), when small ants were found crawling in both rooms. This failure had the potential to cause skin irritation to residents and could spread infectious bacteria to 159 residents residing in the facility. Findings: 1. During a concurrent observation and an interview, on June 6, 2023, at 10:35 AM, with Resident 657, in room [ROOM NUMBER], Resident 657 was sitting on his wheelchair, watching television. Resident 657 pointed at the bathroom's wall located in front of his bed. There were roughly 20 small black ants crawling from an opening at the ceiling, located on top of the bathroom door frame, and 15 small black ants crawling at the right lower corner of the bathroom door frame, next to the floor. There was no food observed near the ants. Resident 657 stated it has been a week since he reported ants on his room. During a concurrent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-05-24 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility record review, the facility failed to maintain a medication error rate of less than 5%. The medication error rate was 28.13%, when three random sampled residents (Residents 117, 63, and 67) received their prescribed medications which were to be administered at 9:00 AM during the afternoon medication pass on May 20, 2021. These failures had the potential to negatively impact the health and well-being of three of 155 residents in the facility receiving medications. Findings: a) During an observation on May 20, 2021, at 12:12 PM with Licensed Vocational Nurse 6 (LVN 6), LVN 6 was observed removing a medication, memantine (used to treat the symptoms of Alzheimer's disease (AD; a brain disease that slowly destroys the memory and the ability to think, learn, communicate and handle daily activities)) HCI 10 mg (milligrams a unit of measure) from a bubble pack (a pack with single doses of the medication in order of day of the month) and placing the medication in a 30 ml…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-05-24 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility record review, the facility failed to ensure: 1. Internal and external (medication routes, i.e., oral medications, eye drops, injectable medication) medications were stored separately. 2. Proper Disposal of eight, prescription medication, bubble packs (cardboard medication holders with plastic bubbles containing medication) for five of 155 Residents per facility policy. These failures had the potential to increase medication errors and have medications available for inappropriate usage. Findings: 1. During a concurrent observation and interview on May 20, 2021, at 5:15 PM, with Registered Nurse 2, RN 2 unlocked and opened Station 2's hallway medication refrigerator. In the butter bin of Station 2's medication refrigerator, a residents eye drops, and two residents injectable medications were stored together in the butter bin. Also observed in one large bin in the refrigerator were two insulin pens (an injectable medication for diabetes), and a bottle of an oral…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-05-24 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure whole potatoes stored in a bin within the kitchen, were labeled with the date they were received at the facility. This failure had the potential for food available for resident consumption, to become outdated past its shelf-life which may lead to a deterioration of peak flavor (taste), texture, and appearance, and may also lead to food-borne illness. Findings: During a concurrent observation and interview on May, 17, 2021, at 7:57 AM, with the Dietary Services Supervisor (DSS), a storage area within the kitchen was observed to contain a plastic bin with approximately 30 whole potatoes. The plastic bin nor the potatoes, were dated or labeled with a delivery date or a use-by date. The DSS acknowledged the potatoes were not dated and stated the potatoes should have been labeled with the date they were received at the facility. During an interview on May 20, 2021, at 11:33 AM, with the Registered Dietitian (RD), the RD stated food items at the facility should be dated with the received date and a use-by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-05-24 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to implement their infection control program by not following their policy and procedures when: 1. For one out of eight residents, (Resident 85) the oxygen tubing and oxygen humidifier bottle (a device which keeps the air moist) were not changed as per the facility's policy and procedure. This had a potential to place the resident at risk for bacterial infection, nasal ulcerations, and discomfort. 2. The facility failed to report to the dialysis clinic the status of their COVID-19 (an infectious respiratory ailment that can be fatal in compromised residents) residents. This had the potential for the three of eight Residents to expose patients at the dialysis unit to COVID-19. Findings: 1. During an observation on May 18, 2021, at 11:05 AM, it was noted that the humidifier bottle on Resident 85's oxygen concentrator was empty and the oxygen tubing delivering oxygen through his nose had a date showing that it was last changed on May 8, 2021…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-24 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility did not ensure accurate coding for aspirin in the Minimum Data Set (MDS - facility assessment tool) assessment for one of 155 residents (Resident 124) when it was coded as an anticoagulant (a drug used to inhibit clotting of blood). This failure resulted inaccurate documentation in the MDS assessment that potentially affect quality measure monitoring for the health and safety for Resident 124. Findings: During a review of Resident 124's Face Sheet (contains demographic information) indicated, Resident 124 was admitted to the facility on [DATE], with diagnoses of Rheumatoid Arthritis (inflammation of joints) and Hypertensive Urgency (high blood pressure with no organ damage). During a review of Resident 124's MDS, dated [DATE], under section N- Medications, indicated, Resident 124 received an anticoagulant for seven days. During a further review of Resident 124's Physician's Order from April 2021 to May 2021, indicated Resident 124 had an order dated as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-24 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and facility record review, the facility failed to develop a comprehensive, person-centered care plan for Resident 78 when: 1. A care plan for prescribed antidepressants was not developed and implemented. 2. A care plan for prescribed narcotic pain medication was not developed and implemented. These failures had the potential to negatively impact the health and well-being of Resident 78 due to lack a of a person-centered care plan with treatment goals and interventions. Findings: 1. During a record review of Resident 78's Medication Administration Record (MAR), dated May 2021, the MAR indicated, Resident 78 was receiving sertraline (an antidepressant). A review of the admission Record (contains demographic information) for Resident 78, it indicated Resident 78 was admitted to the facility on [DATE], with diagnoses which major depressive disorder (depression) and low back pain. During a record review of Resident 78's MDS [Minimum Data Set - primary screening and assessment tool of health…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-24 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure body weight assessments were obtained and documented for one newly admitted resident (Resident 4) in the frequency specified in the facility's policy and procedures. This failure had the potential to result in a delay in the facility's ability to identify undesirable weight loss, and/or nutritional needs for Resident 4. Findings: During a review of Resident 4's clinical record, the admission Record (contains demographic and medical information) indicated Resident 4 was admitted on [DATE], with diagnoses which included critical illness polyneuropathy (damage to multiple nerves throughout the body), muscle weakness, Primary Generalized (osteo) arthritis (breakdown of cartilage within the joints), hypothyroidism (a condition in which the thyroid does not produce enough thyroid hormones), and morbid (severe) obesity. During further review of the clinical record for Resident 4, the Electronic Health Record (EHR) tab titled Wts/Vitals…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-24 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that pain medication was provided consistent with professional standards of practice when medication intended for moderate to severe pain was given to a resident when there was no pain or only mild pain present. This had the potential to cause harm to the resident due to the risks for constipation, addiction, sedation and confusion. Findings: During a record review of Resident 16's physician orders, there was an order dated April 17, 2020, which indicated : to monitor for the presence of pain using pain scale 0-10 as follows: 0 = no pain; 1-3 = mild; 4-5 = moderate; 6-9 = severe; 10 = excruciating pain. The physician had ordered pain medication as follows: a. Tylenol (a non-narcotic pain medicine) 325mg (Mg-milligrams- a unit of measurement) give two tablets by mouth every four hours as needed for mild pain. b. Hydrocodone-Acetaminophen (a narcotic pain medicine) 10-325mg tablet give one tablet by mouth every four hours as needed for moderate to severe pain. During a review of the Medication Administration Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-24 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure the correct administration of acetaminophen (a drug used to treat minor pain and fever) medication should not exceed the maximum dose of 3 grams per day for one of 79 residents (Resident 110), who was receiving both acetaminophen and Norco (a narcotic pain medication which contains acetaminophen). This failure had the potential to result physical harm due to potential adverse effects related to excess use of acetaminophen. Findings: During a review of Resident 110's Face Sheet (contains demographic information) indicated, Resident 110 was admitted to the facility on [DATE], with diagnoses of muscle weakness, abnormal posture and pneumonia (infection of the lungs). During a review of Resident 110's Medication Administration Record (MAR) for May 1, 2021 to May 31, 2021, indicated that Resident 110 is taking Acetaminophen tablet 500MG (milligram- a unit of measurement); give 2 tablets [1,000mg] by mouth every 8 hours for pain management (NTE (not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2023-06-09 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the required square footage (sq. ft.- the amount of space) for 15 of 57 resident rooms (Rooms 101, 102, 103, 104, 105, 106, 107, 108, 109, 112, 114, 116, 202, 404 and 406). This failure had the potential to limit the movement of the residents in their room and could adversely affect the health and safety of the facility's 159 residents. Findings: An interview was conducted with the Administrator (Admin) during the Entrance Conference, on June 6, 2023, at 8:37 AM. The Admin stated there were rooms with less square footage than required by the regulation. During a concurrent interview and record review with the Admin, on June 8, 2023, at 9:10 AM, the Admin stated the rooms were less than 80 sq. ft. were Rooms 101, 102, 103, 104, 105, 106, 107, 108, 109, 112, 114, 116, 202, 404 and 406. During an environmental tour with the Environmental Service Supervisor (ESS) and the Business Office Manager (BOM), on June 8, 2023, at 9:20 AM, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2021-05-24 · tag F0912 — patternProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the required square footage (sq/ft) for 14 resident rooms (room [ROOM NUMBER], 102, 103, 104, 105, 106, 107, 108, 109, 112, 114, 116, 202, and 404). This failure had the potential to limit the movement of the residents in their room and could adversely affect the health and safety of the residents in the above mentioned rooms. Findings: During an interview on May 20, 2021, at 7:48 AM, with the Administrator (ADMIN) the ADMIN stated, We do the waivers after each annual survey. When asked how often are they supposed to be done, the ADMIN stated I've always done them after the annual survey because its a deficiency and its part of the plan of correction. When asked if there was anything that specifies the intervals on when the waivers are to be submitted, the ADMIN stated, Not that I'm aware of but I will check on it right now. During an observation on May 19, 2021 at 1:15 PM, the following resident rooms (101, 102, 103, 104, 105,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 2.9 | +1.1 vs chain |
| Health inspection | 4 of 5 | 2.5 | +1.5 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 4 of 5 | 4.4 | -0.4 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| GOLBOO, SEPEHR | Individual | CONTRACTED MANAGING EMPLOYEE | since 09/01/2022 |
| JENKINS, NICOLETTA | Individual | W-2 MANAGING EMPLOYEE; OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2022 |
| APT, FREDERICK | Individual | CORPORATE OFFICER | since 01/01/2024 |
| HANCOCK, MARK | Individual | CORPORATE OFFICER | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER | since 01/01/2024 |
CMS files one row per role, so the 7 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.4M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055565. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.