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Linwood Meadows Care Center

4444 West Meadow, Visalia, CA 93277 · For profit - Limited Liability company · 98 certified beds · (559) 627-1241 Medicare & Medicaid certified

Call the home — (559) 627-1241 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited May 2025Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (54) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
5120 W Cypress Ave · (559) 635-4800 · Call to confirm hours
Pharmacy
5328 W Cypress Ave · (559) 741-9583 · Call to confirm hours
Grocery
Save Mart0.6 mi
3615 W Noble Ave · (559) 622-0846 · Call to confirm hours
Park
Tulare Ave · (559) 713-4365 · Typically dawn to dusk
Place of worship
1030 S Linwood St · (559) 625-0444

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.2%10.2%15.4%better
Long-stay residents who lose too much weight0.4%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.3%0.8%0.9%better
Long-stay residents with a urinary tract infection1.4%1.2%2.0%better
Long-stay residents with depressive symptoms5.1%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.4%1.6%3.3%worse than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened15.2%9.8%16.1%typical
Long-stay residents on antianxiety or hypnotic medication12.7%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine98.7%98.2%95.3%typical
Long-stay residents with pressure ulcers0.7%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control24.7%10.2%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table0.0%12.0%17.1%check this — see note marked star below the table
Short-stay residents who newly got an antipsychotic medication0.2%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine89.0%93.2%79.4%better
Short-stay residents rehospitalized after admission22.9%23.0%22.6%typical
Short-stay residents with an outpatient ER visit7.8%11.2%12.0%better
Long-stay hospitalizations per 1,000 resident days1.672.251.67typical
Long-stay outpatient ER visits per 1,000 resident days0.971.571.80better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

59.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 176 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

59.1%U.S. median 51.5%
Got home and stayed home
9.2%U.S. median 10.7%
Went back to hospital
78.3%U.S. median 56.6%
Met the expected recovery
0.28U.S. median 0.31
Therapy hours / resident / day
0.19hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 78.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 60 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.28 therapist hours per resident per day in 2026Q1 — more than 44% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF59.1%CMS range 51.8–64.751.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.2%CMS range 6.4–12.010.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge78.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge75.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge71.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.4%CMS range 4.2–11.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.391.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.25
RN hours/ resident / day
1.03
LPN hours/ resident / day
2.75
Aide hours/ resident / day
4.03
Total nurse hours/ resident / day
0.14
RN hoursweekends
36.4%
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 98 beds and averages 93.2 residents a day — about 95% occupied, or roughly 5 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.03 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.25 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.75 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.72 hrs/resident/day on weekends vs 4.15 on weekdays — 10% thinner on weekends. RN hours go from 0.29 to 0.14 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 36% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

16
deficiencies at the latest standard inspection (2025-05-22)
16
at the previous standard inspection (2023-10-26)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

54 citations, most serious first. The 10 most serious are shown; the remaining 44 are one tap away and print in full.

  • Potential for harm · Dcited before2025-08-05 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the physician was notified when one of three sampled residents (Resident 1) medication was not administered per physician's orders. This failure resulted in Resident 1 not receiving enoxaparin sodium (medication used to prevent blood clots) and had the potential for Resident 1 to experience health complications.Findings:During a review of Resident 1's Order Summary Report (OSR) dated 7/10/25, the OSR indicated, enoxaparin sodium solution 30 mg (milligrams)/0.3 ml (milliliters) inject 30 mg subcutaneously one time a day for prevent blood clotting for 10 days.start date 7/10/25.end date 7/21/25.During a review of Resident 1's Medication Administration Record (MAR) dated 7/25, the MAR indicated, 7/17/25.9 (other/see nurses note).During a review of Resident 1's Progress Notes (PN) dated 7/17/25 at 11:57 a.m., the PN indicated, Enoxaparin Sodium Solution 30 mg/0.3ml inject 30 mg subcutaneously one time a day for prevent blood clotting for 10 days not available. Pending delivery.During an interview on 8/5/25 at 3:49 p.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-23 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report allegations of physical abuse to the California Department of Public Health (CDPH) within 24 hours for three of four sampled residents (Resident 1, Resident 2, and Resident 3). This failure had the potential for abuse allegations not being investigated and residents experiencing continued physical abuse. Findings: During an interview on 5/19/25 at 3:31 p.m. with Resident 1, Resident 1 stated during her last shower, a CNA (Certified Nursing Assistant 1) described as a big lady, put a lot of soap on her face, and was rubbing her face so hard she could not breathe. Resident 1 stated she tried to stop the CNA (1) but continued to rub soap on her face. Resident 1 stated the CNA did not stop until she screamed and yelled, Rape! Rape! Resident 1 stated, I could not do anything I was naked, and she was bigger than me, I am scared of her. Resident 1 stated she reported the incident to the head of the department and was informed, they were going to keep…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to offer, obtain, and complete advance directives (AD- a written statement of a person's wishes regarding medical treatment when one is unable to make decisions for themselves) for 10 of 26 sampled residents (Resident 14, Resident 20, Resident 12, Resident 75, Resident 5, Resident 142, Resident 29, Resident 86, Resident 71, and Resident 243). This failure had the potential to result in a failure to provide care in accordance with the resident's treatment wishes. Findings: During a concurrent interview and record review on 5/20/25 at 8:35 a.m. with Assistant Director of Nursing (ADON), Resident 14's clinical record (CR) was reviewed. ADON was unable to provide documentation that AD information was offered, or an AD had been completed for Resident 14. ADON stated Resident 14 did not have an AD. During a concurrent interview and record review on 5/20/25 at 8:40 a.m. with ADON, Resident 20's CR was reviewed. ADON was unable to provide documentation that AD information was offered, or an AD had been completed for Resident 20. ADON…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure activities of interest were provided for four of 11 sampled residents (Resident 86, Resident 14, Resident 56, and Resident 29). This failure had the potential to affect Resident 86, Resident 14, Resident 56, and Resident 29's physical, mental, social, emotional health and well-being, which could diminish quality of life and /or potentially cause depression (feeling of sadness). Findings: During a review of Resident 86's admission Record (AR), dated 3/31/25, the AR indicated, Resident 86 had a diagnosis of Multiple Sclerosis (MS, an immune system disease that affects the brain and spinal cord and causes muscle weakness and vision problems), Paraplegia (partial or complete loss of movement and sensation in the lower half of the body, specifically both legs), and Monoplegia (partial or complete loss of movement to one limb) to upper right limb. During a review of Resident 86's Brief Interview for Mental Status (BIMS, an assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a Registered Nurse (RN) worked at least eight hours a day, seven days a week on 11 of 21 sampled days. This failure had the potential to negatively affect residents care, clinical outcomes, and assessments. Findings: During an interview on 5/22/25 at 10:46 a.m. with Licensed Vocational Nurse (LVN) 3, LVN 3 stated there was one RN that works on the floor during night shift. During an interview on 5/22/25 at 2:43 p.m. with Assistant Director of Nursing (ADON), ADON stated RN 1 was the only RN currently hired at this facility that works as a floor nurse. ADON stated the other two RN's were the Director of Nursing (DON) and the Assistant Minimum Data Set (MDS- resident assesment tool) nurse (AMDS). ADON stated the DON and AMDS were not utilized to provide resident care. During a concurrent interview and record review on 5/22/25 at 2:53 p.m. with ADON, RN 1's Staffing Schedule (SS), dated May 2025 was reviewed. The SS indicated RN 1 did not work on 5/2/25, 5/3/25, 5/4/25, 5/7/25, 5/8/25, 5/12/25, 5/13/25, 5/16/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have an effective Certified Nurse Assistant (CNA) performance evaluation (PE- a process to give employees feedback on their job performance) and annual in-service program when: 1. Three of six sampled CNA's (CNA 1, CNA 3,and CNA 4) had not received 12 hours of annual in-service education.This failure had the potential to result in CNA's not having appropriate knowledge to care for residents. 2. Two of eight sampled CNAs (CNA 1, CNA 2, CNA 3) had not received a performance evaluation every 12 months. This failure had the potential for the facility to not be able to validate the CNA's had the knowledge and skills to perform their job duties, which could negativly affect resident care. Findings: 1. During a concurrent interview and record review on 5/22/25 at 11:23 a.m. with Assistant Director of Nursing (ADON), CNA 1's INDIVIDUAL INSERVICE ATTENDANCE RECORD (IIAR), dated 2024 was reviewed. The IIAR indicated, CNA 1 had ten hours of in-service training in 2024. ADON stated CNA 1 should have had a total of 12 hours of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0807 — failed to offer suitable drinks — pattern
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Honor two of 25 sampled residents (Resident 31, Resident 73) food preferences. 2. Follow physician diet orders for one of 25 sampled residents (Resident 59). These failures had the potential to result in a decreased oral intake and unwanted weight loss. Findings: 1. During a concurrent observation, interview, and record review on 5/19/25 at 12:08 p.m. with IP in the main dining room, Resident 31's meal ticket indicated, Dislikes [NAME] Beans. Resident 31 was served green beans on her lunch meal tray. IP stated Resident 31 should not have been served green beans and it should have been caught during the tray CHECKS. During a concurrent observation, interview, and record review on 5/19/25 at 1:02 p.m. with LVN 5 in Resident 73's room, Resident 73's meal ticket indicated,No Bread. Resident 73 was served bread on the lunch tray. LVN 5 stated Resident 73 should not have been served bread. 2. During a concurrent observation, interview, and record review on 5/19/25 at 12:18 p.m. with Infection Preventionist (IP)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure: 1. Opened Food items were labeled with an open date. 2. Dented cans were properly discarded. These failures had the potential to cause foodborne illness (illness caused by the ingestion of contaminated food or beverages) for at-risk vulnerable residents. Findings: 1.During a concurrent observation, and interview on 5/19/25 at 9:23 a.m. with Dietary Manager Assistant (DMA) in the cold storage room, the following food items were found opened and undated: (1) one liter jar of lemonade, one bottle of ketchup, one bottle of mayonnaise, two bottles of sweet relish, and (1) one gallon jar of sliced pickles. DMA stated these opened food items should have been labeled and dated. During a review of the facility's policy and procedure (P&P) titled, Labeling and Dating of Foods, dated 2023, the P&P indicated, All food items in the storeroom, refrigerator, and freezer need to be labeled and dated. Food delivered to facility needs to be marked with a received date.Newly opened food items will need to be closed and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure infection control practices were implemented when: 1. Three large barrels containing residents' clean personal laundry were stored in the dirty area of the laundry room. 2. One of one sampled Housekeeper (HSK 1) did not perform hand hygiene. These failures had the potential to spread infectious diseases to all residents, visitors, and staff. Findings: 1. During an observation on 5/22/25 at 8:23 a.m. in the laundry room, had three large barrels with gray lids containing resident's clean personal laundry were located next to the dirty area with three yellow barrels containing soiled linen. During an interview on 5/22/25 at 8:24 a.m. with Director of Maintenance (DM), DM stated the facility had no space for the storage of residents' clean personal laundry, that was why they were in the dirty area. DM stated he was working with Social Services Director (SSD) to manage the residents' clean personal laundry. During an interview on 5/22/25 at 12:02 p.m. with SSD, SSD stated the residents' clean personal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-22 · tag F0881 — failed to use antibiotics responsibly — pattern
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to: 1. Maintain an effective antibiotic stewardship (efforts to ensure that antibiotics are used only when necessary and appropriate) for one of three sampled residents (Resident 73) when the attending physician (MD) 1 was not notified of the results of the urine culture, including the susceptibility/sensitivity (determines how well a microbe [like bacteria or fungi] responds to a specific antimicrobial drug [antibiotic]) results. This failure resulted in Resident 73 not receiving the antibiotic that had the highest efficacy for the treatment of a urinary tract infection (UTI). 2. Follow the facility's policy and procedure on Antibiotic Stewardship when MD 1 did not evaluate one of one sampled resident (Resident 73) within 72 hours after ordering the antibiotic via telephone. This failure had the potential to result in Resident 73 not being prescribed the appropriate antibiotic. Findings: 1. During a concurrent interview and record review on 5/22/25 at 10:45 a.m. with Infection Preventionist (IP), Resident 73's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 44 citations
  • Potential for harm · E2025-05-22 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to provide in-service education on Covid-19 (severe respiratory illness) for 143 of 186 total staff. This failure had the potential for staff not knowing how to prevent the spread of Covid-19 in the event of a pandemic (widespread outbreak of an infectious disease) affecting all residents, staff, and visitors. Findings: During a review of the facility's in-service education on Covid-19 titled, Prevention of Covid-19 (PC), dated 1/22/25 until 4/11/25, the PC indicated there were only 43 staff who attended the in-service education on Covid-19 in the last 12 months. During an interview on 5/22/25 at 3:21 p.m. with Assistant Director of Nursing (ADON), ADON stated, I did not review that [in-service education on Covid-19]. I was not here when the in-service education [on Covid-19] was conducted. During an interview on 5/22/25 at 4:28 p.m. with Director of Nursing (DON), DON stated the facility has a total of 186 staff. DON stated the facility had no policy on providing in-service education to staff and residents on Covid-19.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain an ambient (surrounding air) temperature for three of six sampled resident rooms (room [ROOM NUMBER] A/B, room [ROOM NUMBER] A/B, room [ROOM NUMBER] A/B). This failure resulted in the residents feeling warm and uncomfortable in their respective rooms. Findings: During a concurrent observation and interview on 5/19/25 at 9:59 a.m. with Resident 75, in room [ROOM NUMBER] A, Resident 75 was not wearing a gown or shirt and had a portable electric fan blowing by the left side of his bed. Resident 75 stated his room was hot. During an interview on 5/19/25 at 10:02 a.m. with Resident 5 in room [ROOM NUMBER] B, Resident 5 stated the room was hot. During a concurrent observation and interview on 5/19/25 at 10:05 a.m. with Assistant Maintenance Supervisor (AMS) in room [ROOM NUMBER], AMS stated the temperature was 82 degrees (°) Fahrenheit (F) and felt warm. During an observation on 5/19/25 at 10:20 a.m. in Hallway B, AMS took the ambient…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-22 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure : 1. Six of Six sampled Certified Nursing Assistants (CNA 3, CNA 1, CNA 2, CNA 5, CNA 6 and CNA 4) attended a minimum of five hours of annual dementia (a general term for the loss of memory, language, and reasoning skills) care training. This failure had the potential for CNAs to not have the knowledge and skills on how to meet the care needs of residents with dementia. 2. One of five sampled CNA's (CNA 3) received annual abuse prevention training. This failure had the potential for CNA 3 to not have the knowledge and skills on how to recognize and report abuse. Findings: 1. During a concurrent interview and record review on 5/22/25 at 11:11 a.m. with Assistant Director of Nursing (ADON), CNA 3's Individual Inservice Attendance Record (IIAR), dated 2024 was reviewed. The IIAR indicated, CNA 3 had dementia training on 1/5/24 for one hour, 2/16/24 for one hour, 10/1/24 for one hour, and 11/18/24 for one hour. ADON stated CNA 3 had a total of four hours of dementia training in 2024 and should have had an additional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to: 1. Ensure Informed Consent (IC, a process in which a healthcare professional educates a patient about the risks, benefits, and alternatives of a given procedure or medication) for one of seven sampled resident (Resident 5's) Mirtazapine (Remeron-antidepressant medication) 15 milligrams (mg) was signed by the physician prior to medication administration. This failure had the potential to result in adverse consequence when the physician had not given the resident sufficient information about the drug, which may have negative effect on the resident. 2. Have accurate informed consent for a psychotropic (medication to treat mental disorders) medication for one of seven sampled residents (Resident 27). This failure had the potential for Resident 27 to not be aware of the risks and benefits of taking psychotropic medications. Findings: 1. During a review of Resident 5's admission Record, (AR), dated 11/3/22, the AR indicated, Resident 5 was admitted on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess the effectiveness of the plan of care for the use of a communication board (a visual aid that facilitates communication between patients and their care team) for one of one sampled resident (Resident 29). This failure resulted in the facility not understanding, identifying, and determining Resident 29's needs and the potential to deprive her of maintaining the highest practicable physical, mental, and psychosocial well-being. Findings: During a review of Resident 29's admission Record, (AR), the AR indicated, Resident 29 was admitted on [DATE] with a diagnosis including unspecified Dementia (a group of symptoms affecting memory, thinking and social abilities) and unspecified hearing loss. During a concurrent observation and interview on 5/19/25 at 11:12 a.m. with Infection Preventionist (IP) and Resident 29, in Resident 29's room, Resident 29 was lying in bed on her left side. Resident 29 did not respond verbally when greeted but…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-22 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to act on a recommendation from the pharmacy consultant (a professional responsible for reviewing each resident's medication profile monthly to identify and report changes) for one of 10 sampled residents (Resident 71). This failure had the potential to result in Resident 71 not receiving a needed medication and possibly leading to medical complications that could diminish quality of life. Findings: During a review of Resident 71's Medication Regimen Review (MRR), dated 3/27/25, the MRR indicated, Please clarify the findings below with the MD 1 [medical doctor] and update orders accordingly: 1. Hospitalist recommended to continue with allopurinol [medication used to treat joint inflamation and prevent kidney stones] 100 mg [milligrams] PO [by mouth] daily. Pharmacy does not have this order. Please have MD 1 evaluate need for medication. During a concurrent interview and record review on 5/22/25 at 3:44 p.m. with Regional Director of Clinical Services…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain accurate medical records for two of 38 sampled residents (Resident 3 and Resident 142) when the Nursing Weekly Summary (NWS) did not reflect the residents' skin condition, including toes and toenails. This failure resulted in Resident 3 and Resident 142's medical records to be incomplete and inaccurate, which could lead to misdiagnosis, inappropriate treatment, and delay in care. Findings: During a concurrent observation and interview on 5/19/25 at 12:23 p.m. with Resident 3 in Resident 3's room, Resident 3 was in her bed with her feet uncovered. Resident 3 was awake and alert and stated her right side was paralyzed (unable to move due to a loss of muscle function) and had no sensation on the right side. Resident 3's right great toe was red, swollen, and the toenail was yellowish in color, thick, and hard. Resident 3's left toenails were also yellowish in color and long. Resident 3 denied pain in her right foot due to her right sided paralysis. During a concurrent observation and interview on 5/19/25 at 12:30 p.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-22 · tag F0909 — failed to maintain a comfortable temperature — isolated
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure maintenance staff conducted bed rail risk assessments to include evaluation of the bed and measurements of siderails and potential bed entrapment zones for two of two newly admitted sampled residents (Resident 32 and Resident 142). This failure had the potential to place Resident 32 and Resident 142 at risk for harm. Findings: 1. During a review of Resident 32's admission Record (AR), dated 4/7/25, the AR indicated, Resident 32 was admitted on [DATE] with a diagnosis including muscle wasting (decrease in the size of muscle tissue) and atrophy (tissue loss), and morbid obesity (weight is more than 80 to 100 pounds above their ideal body weight, and a body mass index [BMI- measure of body fat based on height and weight] of 40 and greater). During a review of Resident 32's Brief Interview for Mental Status (BIMS- assessment for cognitive impairment, 0-7 means severe cognitive impairment, 8-12 means moderate impairment, and 13-15, intact cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a fall assessment was accurate for one of two sampled residents (Resident 1). This failure had the potential for staff to be unaware of Resident 1's risk for falls. Findings: During a review of Resident 1's S (Situation) B (Background) A (Appearance) R (Review and Notify) (SBAR), dated 12/31/24, the SBAR indicated, Resident was heard yelling from room, upon arrival resident was found on the floor. During a review of Resident 1's Nursing Post Fall Review (NPFR), dated 12/31/24, the NPFR indicated, History of Falls within last six months.no history. The NPFR indicated Resident 1 was a low fall risk. During a review of Resident 1's SBAR, dated 10/6/24 (approximately 2 ½ months prior to 12/31), the SBAR indicated, Resident had a unwitnessed fall. During a review of Resident 1's SBAR, dated 11/21/24 (approximately 1 month prior to 12/31), the SBAR indicated, Resident had a fall while LOA (leave of absence). During an interview on 1/10/25 at 1:09 p.m. with Director of Nursing (DON), DON stated the NPFR was used to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-13 · tag F0837 — isolated
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow its policy and procedure when staff in-service training records were incomplete. This failure resulted in incomplete training records and the potential for staff to be inadequately trained to care for residents. Findings: During a concurrent interview and record review on 12/13/24 at 12:44 p.m. with Director of Staff Development (DSD), three in-service training logs were reviewed. In-service training log one had three staff signatures and in-service training log two had one staff signature, both training logs did not contain a date, start time, end time, in-service course title, instructor name and instructor signature. In-service training log three contained the signature of five staff but did not contain the start time, end time, instructor name and instructor signature. DSD stated the in-service training logs must contain the date, the time the in-service started and ended, the topic and name and signature of the person giving the lesson to be complete. During a concurrent interview and record review on 12/13/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-13 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure three of three sampled staff Restorative Nursing Assistant (RNA 1), Registered Nurse (RN 1), and Certified Nursing Assistant (CNA 1), were aware of the facility's Enhanced Barrier Precaution (EBP-infection control measures used to reduce the spread of infection) protocol (blue heart placed above the bed of the affected resident) used to identify the residents requiring staff to wear PPE while providing care. This failure resulted in staff being unaware of which resident required EBP. Findings: During a concurrent observation and interview on 12/13/24 at 11:32 a.m. with RNA 1, RNA 1 entered a two-bed resident room with a blue PPE (personal protective equipment) caddy on the door. RNA 1 stated she was unaware of which resident required EPB. During an interview on 12/13/24 at 11:51 a.m. with RN 1, RN 1 stated when the blue caddy was on the resident's door staff were required to use EBP's while providing care to the residents in the room. RN 1 was unaware of how to identify the resident requiring the EBP. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-01 · tag F0551 — isolated
    Give the resident's representative the ability to exercise the resident's rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of three sampled residents (Resident 1 and Resident 2) Responsible Representative (RR 2 and RR 3) were notified and informed of changes made with the existing Physician Orders for Life-Sustaining Treatment (POLST-a focused type of advance directive used in critical situations where immediate medical decisions are needed). This failure resulted in Resident 1 being intubated (involves inserting a plastic tube into the airway to help breath) without consent. Findings: During an interview on [DATE] at 8:45 a.m. with RR 1, RR 1 stated on [DATE], Resident 1 signed an Advance Health Care Directive (AHCD-legal document outlining a person's healthcare wishes) and appointed RR 2 to be her POA (Power of Attorney) to make healthcare decisions. RR 1 stated Resident 1 had always wished for her code status to remain a DNR (Do Not Resuscitate-allow natural death). RR 1 stated on [DATE], Resident 1 became unresponsive and was transferred to the emergency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-20 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to develop and implement a care plan for two of two sampled residents (Resident 1 and Resident 2). This failure had the potential for Resident 1 and Resident 2 to have unmet care needs. Findings: a. During a review of Resident 1 ' s S (Situation) B (Background) A (Appearance) R (Review and Notify) (SBAR), dated 8/9/24, the SBAR indicated, Writer was called to residents room by CNA (Certified Nursing Assistant), writer walked in and found resident sitting on the floor back up against the bed on the right side of bed, legs crossed. During a review of Resident 1 ' s Care Plan (CP), dated 8/9/24, the CP indicated, Resident had an unwitnessed fall and is at risk for change in neurological status, fear or falls.Interventions.Medication regiment review as indicated.Evaluation of medications for side effects that may increase fall risk. During a concurrent interview and record review on 8/20/24 at 10:47 a.m. with Director of Nursing (DON), Resident 1 ' s clinical record was reviewed. DON was unable to provide evidence the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-26 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow its policy and procedure on: 1. Surveillance for Infections when the monthly reports did not contain the complete information required. 2. Monitoring Compliance with Infection Control when the facility did not complete the hand hygiene monitoring. These failures had the potential to result in a facility-wide infection outbreak affecting all residents, staff, and visitors. Findings: 1. During a concurrent interview and record review on 10/24/23 at 9:28 a.m. with Infection Preventionist (IP) 1 and IP 2. The facility's Infection Surveillance Monthly Report (ISMR) dated August and September 2023, were reviewed. IP 1 stated the infection surveillance were incomplete. The ISMR indicated there were no records of interpretation of data and laboratory results. IP 2 verified the finding. During a concurrent interview and record review on 10/26/23 at 9:08 a.m. with IP 1, IP 1 stated she lacks documentation and she was not performing and documenting laboratory records she was reviewing, skin care sheets. IP 1 stated she lacks…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide for three of eight sampled residents (Resident 14, Resident 62, Resident 55) a home-like environment when: 1. Resident 14's bathroom wall paint was peeled off. 2. Water temperature in the shower rooms were turning cold during showers. These failures had the potential to negatively affect residents' quality of life. Findings: 1. During an observation on 10/23/23 at 10:20 a.m. in Resident 14's bathroom, there was paint peeled off around the wall of the hand soap dispenser. During a concurrent observation and interview on 10/23/23 at 3:11 p.m. with Maintenance Assistant (MA), in Resident 14's bathroom, the bathroom wall paint was peeled off around the soap dispenser. MA stated there was an old hand soap dispenser that was removed and when it was removed, it pulled off the wall paint. MA stated they did not fix it (wall paint) and had no record of a repair in the maintenance log. During a review of the facility's policy and procedure (P&P) titled, Interior General Maintenance, dated 12/31/15, the P&P…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide prompt efforts to act on and resolve grievances for two of seven sampled residents (Resident 54 and Resident 70). This failure resulted in residents experiencing frustrations and had the potential to affect their quality of life. Findings: During an interview on 10/24/23 at 10 am in the Resident Council Meeting (RCM, organized group of residents who meet regularly to discuss concerns about their rights, qality of care and quality of life), Resident 54 stated, I attend the meeting, and issues are not resolved. They [the facility] do not resolve anything, they blame the state (California Department of Public Health) for everything. Resident 54 stated, the rose garden is important and the ramp to get out there needs to be fixed, I have to lift my walker to get in and out of the rose garden, the facility does not fix things correctly.Resident 54 stated she loved the rose garden and is the only nice place she can go but she required assistance to go in and out due to the steep ramps. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure manufacturers guidelines were followed for use of low air loss (LAL) mattresses (mattress used for prevention of pressure injuries) for five of 14 sampled residents (Resident 84, Resident 51, Resident 347, Resident 11, and Resident 246). This failure had the potential to result in developing new or worsening of pressure injuries. Findings: During a concurrent observation and interview on 10/23/23 at 10 a.m. with Resident 84 in Resident 84's room, resident was laying on a LAL mattress with no sheet. Resident 84 stated they normally only put a draw sheet (1/2 sheet used to turn resident). During an observation on 10/23/23 at 10:06 a.m. in Resident 51's room, Resident 51 was laying on a LAL mattress with no sheet. During an observation on 10/23/23 at 10:14 a.m. in Resident 347's room, Resident 347 was laying on a LAL mattress with no sheet. During an observation on 10/23/23 at 10:56 a.m. in Resident 11's room, Resident 11 was laying on a LAL mattress with no sheet. During a concurrent observation and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0790 — failed to provide dental care — pattern
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assist three of three sampled residents (Resident 19, Resident 44 and Resident 55) to receive dental services. This failure had the potential for these residents to have difficulty chewing food and maintaining nutritional needs. Findings: During a concurrent observation and interview on 10/23/23 at 10:43 a.m. with Resident 44, Resident 44 had many missing front teeth. Resident 44 stated the facility had not sent her to a dentist to get dentures or partials. During a concurrent interview and record review on 10/25/23 at 11:56 a.m. with Social Services Director (SSD), Resident 44's DENTAL NOTES (DN), dated 8/5/20 was reviewed. DN indicated Resident 44 was seen on 8/5/20. SSD confirmed 8/5/20 was the last time Resident 44 received dental care. SSD stated Resident 44 should have been seen at least annually. During an observation on 10/23/23 at 10:29 a.m. in Resident 19's room, Resident 19 wearing loose fitting dentures. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food items in the storage area were labeled and dated. This failure had the potential to result in foodborne illnesses. Findings: During a concurrent observation and interview on 9/24/23 at 9:50 a.m. with Kitchen Manager (KM), in the kitchen refrigerator room, there were chicken nuggets without a label and date. KM verified the findings and stated the chicken nuggets should be labeled and dated. During a concurrent observation and interview on 9/24/23 at 9:51 AM with KM, in the kitchen dry store room. A box of crackers had no label indicating when they were opened. KM stated the crackers in the box should have a label on them. During a review of the facility's policy and procedure (P&P) titled, Labeling and Dating of Foods, dated 2023, the P&P indicated, All food items in the storeroom, refrigerator, and freezer need to be labeled and dated.Food delivered to facility needs to be marked with a received date. Note that the delivery sticker is dated, and it can serve as the delivery date for the product.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0924 — pattern
    Put firmly secured handrails on each side of hallways.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a handrail was firmly secured and in good repair. This failure had the potential to expose residents and visitors to injuries or accidents as a result of a broken handrail. Findings: During an observation on 10/23/23 at 10:26 a.m. in the hallway, the right corner of the handrail was loose and detaching from the center handrail. During a concurrent observation and interview on 10/23/23 at 10:26 a.m. with Maintenance Assistant (MA) in the hallway, MA verified the handrail was loose. MA stated he was not aware of it (handrail being loose). MA stated there was no documentation of maintenance was completed. During a review of the facility's policy and procedure (P&P) titled, Maintenance Policies & Procedures dated December 2015, the P&P indicated, Test handrails daily as you go through the Center to make sure they are securely fastened. Repair immediately any loose handrails. Replace damaged handrails immediately.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow their policy and procedure titled, Dignity, for one of two sampled residents (Resident 299), when a urine collection bag (a bag used to collect urine that is drained from the bladder) was not covered with a dignity bag. This failure had the potential to cause Resident 299 embarrassment. Findings: During an observation on 10/23/23 at 10:50 a.m. in Resident 299's room, an uncovered urinary bag, visible to other residents, staff, and visitors was hanging from the right side of Resident 299's wheelchair. During an interview on 10/23/23 11 a.m. with Certified Nursing Assistant (CNA) 1, CNA 1 stated Resident 299's urinary bag was not covered by a dignity bag but Resident 299 should have a dignity bag. During an interview on 10/26/23 at 2:03 p.m. with Director of Nursing (DON), DON stated there should always be a dignity bag on foley catheters (bag used to collect urine from bladder), that is a standard of practice. During a review of the facility's P&P titled, Dignity, dated Feburary 2021, the P&P indicated,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow their policy and procedure (P&P) titled, Transfer or Discharge Notice, when the facility did not send a notice of transfer to the Ombudsman (representatives who assist resident in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences) for two of five sampled residents (Resident 59 and Resident 17). This failure had the potential to result in residents being discharged inappropriately and not having an advocate who could inform them of their admission, transfer, and discharge rights and options. Findings: During a concurrent interview and record review on 10/25/23 at 2:40 p.m. with Social Services Director (SSD), Resident 59's SSD Clinical Record (CR), dated 7/22/23 reviewed. The CR indicated Resident 59 was transfered to the hospital. There was no documentation in the CR that Ombudsman was notified about the transfer. SSD stated she was unable to provide documentation of notification to Ombudsman. During a concurrent interview and record review on 10/25/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to develop a plan of care for two of two sampled residents (Resident 29, Resident 19) when: 1. Resident 29's plan of care did not include nail care. 2. Ensure an accurate assessment to reflect Resident 19's loose fitting dentures. These failures resulted in residents not receiving the services they needed which had the potential for negative health outcomes. Findings: 1. During an interview on 10/24/23 at 12:00 p.m. with Family Member (FM) 1, FM 1 stated Resident 29 was in the hospital in July or August for surgery. A hospital nurse showed FM 1 Resident 29's long nails on his right hand, which had a contracture (a fixed tightening of muscles, tendons, ligaments, or skin, preventing normal movement of the body part). FM 1 stated the hospital nurse was concerned the long nails could cause Resident 29's skin to be pierced by them. During a concurrent observation and interview on 10/24/23 at 12:14 p.m. with CNA 11 in Resident 29's room, CNA 11 carefully opened Resident 29's smallest finger, and the nail was observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow its policy and procedure titled, Administering Medications when: 1. The Director of Nursing of Nursing (DON) did not check the intravenous (IV-given inside of a vein) antibiotic (medication used to treat bacterial infection) for one of one sampled resident (Resident 92). 2. Resident 92' IV antibiotic were not administered at the right time according to physician's order. These failures had the potential for Resident 92 to recieve the wrong medication with potential to result in adverse health outcomes Findings: 1. During a concurrent observation and interview on 10/23/23 at 10:20 a.m. with Resident 92, in Resident 92's room, a Peripherally Inserted Central Catheter (PICC-used to deliver medications and other treatments directly to the large central vein near the heart) was on Resident 92's right upper arm. Resident stated he had IV antibiotics being hung once a day at different times, but not at the same time every day. During a concurrent observation and interview on 10/24/23 at 11:11 a.m. with DON,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of 19 sampled residents (Resident 29) received nail care. This failure had the potential to cause injury to Resident 29. Findings: During an interview on 10/24/23 at 12:00 p.m. with Family Member (FM) 1, FM 1 stated Resident 29 was in the hospital in July or August for a surgery. A hospital nurse showed FM 1 Resident 29's long nails on his right hand, which had a contracture (a fixed tightening of muscles, tendons, ligaments, or skin, preventing normal movement of the body part). FM 1 stated the hospital nurse was concerned the long nails could cause Resident 29's skin to be pierced by them. During a concurrent observation and interview on 10/24/23 at 12:14 p.m. with Ceritifed Nursing Assistant (CNA) 11 in Resident 29's room, Resident 29's right hand was observed. Resident 29's right hand was observed to have a contracture and it was tightened into a fist. CNA 11 carefully opened Resident 29's smallest finger, and the nail was observed to be approximately ¼ to ½ inch beyond the fingertip. CNA 11…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, the facility failed to ensure one of eight sampled residents (Resident 14) physician's order for treatment was followed. This failure had the potential for delaying Resident 14's wound healing and result in infection. Findings: During an observation on 10/23/23 at 10:20 a.m. in Resident 14's room, Resident 14's right side of nose by cheek had a wound about the size of a dime, red in color, with a glossy appearance, and opened to air. During a review of Resident 14's Order Summary Report (OSR), dated 10/18/23, the OSR indicated, Cleanse surgical site to right side of face with NS [normal saline-mixture of salt and water], pat dry, apply bacitracin [antibiotic-medication to treat bacterial infection] ointment, apply medi-honey [ointment used to treat certain wounds], cover with super absorbent dressing, daily, X [for] 30 days, everyday shift for s/p [status post-after] surgical incision [wound] removal of abnormal growth to face, for 30 Days. During a concurrent observation and interview on 10/23/23 at 2:57 p.m. with Licensed Vocational…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow their policy and procedure (P&P) titled, Medication Storage, when: 1. Expired medication was not removed from one of three sampled medication refrigerators (Refrigerator C). 2. Diabetic testing strips (strips used to test blood sugar) were not labeled with the date they were opened on one of two sampled medication carts (D Hall Cart). 3. Medication refrigerator temperature was not monitored every shift for three of three sampled medication refrigerators (Refrigerator A, Refrigerator B, and Refrigerator C). These failures had the potential to result in unintended, harmful, or undesirable health outcomes to the residents. Findings: 1. During a concurrent observation and interview on [DATE] at 9:16 a.m. with Director of Staff Development (DSD), in the medication storage room. Refrigerator C had a package containing lidocaine (numbing medication) 2% suppositories (medication inserted in body through rectum or vagina) that had a best by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of two sampled residents (Resident 36)'s diet texture was followed according to the physician's order. This failure had the potential for Resident 36 to experience choking due to incorrect food texture. Findings: During an observation on 10/23/23 at 12:22 p.m. in the dining room, Resident 36 was eating and Resident 36's tray contained a piece of bread with crust on, the area of the crust was darker in color. During a concurrent interview and record on 10/23/23 at 12:26 p.m. with Director of Staff Development (DSD) Resident 36's Meal Ticket was reviewed. The Meal Ticket indicated, mechanical soft (food that is broken down for easy swallowing without biting or chewing). DSD stated Resident 36 is on mechanical soft diet. During a concurrent observation and interview on 10/23/23 at 12:37 p.m. with DSD, in the dining room, the bread crust was darker in color was noted on Resident 36's tray. DSD stated she did not verify if the piece of bread crust was a mechanical soft before serving the tray to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement an effective antibiotic stewardship program when one of six sampled residents (Resident 86) was reviewed and monitored for the use of an antibiotic. This failure had the potential for Resident 86 to continually take inappropriate or unnecessary antibiotic and may result in infections not treated appropriately. Findings: During an interview on 10/24/23 at 9:28 a.m. with Infection Preventionist (IP) 1 and IP 2, IP 1 stated the antibiotic use was not monitored. IP 2 stated there was no justification documented if the antibiotic was appropriate for Resident 86. During a review of facility's Infection Surveillance Monthly Report dated September 2023, the ISMR indicated Resident 86 was on Cephalexin (medication to treat bacteria) Tablet 500 MG (milligrams-unit of measurements). During a concurrent interview and record review on 10/24/23 at 9:32 a.m. with IP 2, Resident 86's Urinalysis (UA-test of the urine for bacteria), dated August 2023 was reviewed, the Urinalysis indicated, UA Culture [identifies the bacteria]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2021-07-23 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the dietary staff failed to follow proper sanitation and safe food handling practices when: 1. Ensuring the inside of two clean plate covers were not touching DS uniform while waiting to cover the lunch plates. 2. Performing handwashing and changing gloves prior to preparing a grilled cheese sandwich during tray line. These failures had the potential to result in foodborne illnesses for residents in the facility. Findings: 1. During a concurrent observation and interview on 7/20/21, at 12:16 PM, with Registered Dietitian (RD), Dietary Aide (DA) was observed holding the inside of two clean plate covers against his uniform while waiting to cover lunch plates with food prepared in the tray line. RD validated the findings. 2. During an observation on 7/20/21, at 12:30 PM, DA was observed touching two slices of bread to make a grilled cheese sandwich without handwashing and changing his gloves. During an interview on 7/23/21, at 10:00 AM, with the Dietary Supervisor (DS), DS stated she is responsible to provide annual competencies and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2021-07-23 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure garbage and refuse were properly collected and disposed in a safe and efficient manner. This failure had the potential to result in harboring, feeding, and attracting pests and vermin. Findings: During an observation on 7/19/21, at 12:32 PM, in the area just outside of the kitchen, with Dietary Supervisor (DS) and Registered Dietitian (RD), one of two garbage dumpster's had the cover left opened . During an interview on 7/23/21, at 11:00 AM, with RD, RD stated, the two garbage dumpster's should always be closed to prevent harborage and feeding of pests, and pest infestation.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2021-07-23 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Handle, store, process linens in a safe and sanitary method to prevent the spread of infection. 2. Store clean briefs appropriately. 3. Maintain a safe and sanitary environment in resident bathroom. 4. Two housekeeping staff failed to follow manufactures contact times for disinfectant. These failures had the potential to spread communicable diseases and infection to the facility's residents, staff, and visitors. Findings: 1. During a concurrent observation and interview on 7/20/21, at 8:56 AM, with the Laundry Aide (LA), in the Laundry Dirty Area, seven yellow barrels with soiled linens inside and three big gray barrels with clean pillows inside were observed stored side by side. A gray uncovered trash bin was observed between the washer and the employees' bathroom. LA stated, that she was not trained to sort dirty linens inside the dirty area, LA stated, two other LAs trained her to sort all of the soiled linens right in front of the two big washers. LA stated, if she finds dirty briefs, used gloves,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2021-07-23 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, the facility failed to provide an effective pest control program. This failure had the potential to spread disease to residents, staff, and visitors. Findings: During an interview on 7/19/21, at 12:25 PM, with Resident 27, Resident 27 stated, she has seen a few roaches in the facility but it (the roaches) has gotten better. During an interview on 7/19/21, at 3:06 PM, with Resident 217, Resident 217 stated, he has seen roaches in the facility. He stated, he has let the facility staff know about the roaches. Resident 217 stated, he still see them (roaches). During an observation on 7/20/21, at 8:10 AM, in the conference room a black bug approximately one inch long ran from under (Surveyors) feet. Surveyor killed the black bug. During a concurrent observation and interview on 7/20/21, at 8:11 AM, inside the conference room, with Laundry Staff (LA), LA confirmed the smashed black bug. LA stated, she sees them (roaches) often. LA stated, the roaches somehow sneak in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-07-23 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure Minimum Data Set (MDS- standardized screening assessment tool) were completed and transmitted within the required time frame for three of 24 sampled residents (Resident 1, Resident 3, and Resident 16). This failure had the potential to negatively affect the provision of necessary care and services for the residents. Findings: During a review of Resident 1's Comprehensive MDS Annual Assessment (AA ), dated 4/20/21, Resident 1 was admitted to the facility on [DATE] (Section A1900). Resident 1's AA indicated it was signed by a Licensed Vocational Nurse (LVN) on 7/23//21 (Section V0200C- Signature of Person Completing Care Plan Decision and Date Signed). Resident 1's AA indicated it was signed by a Registered Nurse (RN) on 7/23/21 (Section Z0500B- Date RN Coordinator Signed Assessment as Complete). During a review of Resident 3's Comprehensive MDS Significant Change in Status Assessment (SCSA), dated 7/10/20, Resident 3 was admitted to the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-07-23 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow their policy and procedure (P&P) for the reconciliation of controlled substances (a drug subject to special handling, storage, and disposal because of its potential for abuse or addiction) for one of 24 residents (Resident 321). This failure had the potential for the potential for loss or diversion of controlled substances. Findings: During an interview on 7/23/21, at 11:33 AM, with Licensed Vocational Nurse (LVN) 3, LVN 3 stated, narcotics (controlled substances) are counted when I come on and when I go off and if the count is off we would let the ADON (Assistant Director of Nursing) or DON (Director of Nursing) know and the person who is there with me doesn't go home until it is resolved. During a concurrent interview and record review on 7/23/21, at 9:43 AM, with LVN 4, Resident 321's Controlled Drug Record (CDR) for Oxycodone (a controlled medication used for severe pain) 5 mg (milligram - a unit of measurement), dated 7/16/21, was reviewed. The CDR indicated the following: 7/17/21; 11 PM; one tablet; 21…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-07-23 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Lock controlled substances in one of five medication carts. This failure had the potential to result in medication loss. 2. Have the correct label on a bag that corresponded to the medication inside for one of 24 sampled residents (Resident 63). This failure had the potential for medication administration errors resulting in significant harm to the resident. Findings: 1. During a concurrent observation and interview on 7/20/21, at 3:52 PM, in the medication room at Medication Cart Station 1, with Licensed Vocational Nurse (LVN) 1, the medication cart and internal controlled substances bin were not locked. LVN 1 stated, internal medication bins are supposed to lock automatically. LVN 1 stated, I'll be sure it's locked at all times and validated the findings. During a review of the facility's policy and procedure (P&P) titled, Controlled Medication Storage, dated 2007, the P&P indicated, Schedule II medications are stored in a separate area under double lock. 2. During a concurrent observation and interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-07-23 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of five sampled residents (Resident 24 and Resident 50) were offered and administered the pneumococcal vaccine (vaccines to prevent severe pneumococcal disease) in a manner consistent with professional standards and guidance from Centers for Disease Control and Prevention (CDC) recommendation. This failure had the potential to increase potential transmission of pneumonia for Resident 24 and Resident 50. Findings: During an interview on 7/21/21, at 11:09 AM, with Infection Preventionist (IP), IP stated, we audit all new admissions; medical records also does audits to ensure residents are offered vaccine. IP stated, we reach out to the families to find out the residents' vaccine history. IP stated, vaccines are also discussed in stand up (daily meetings) and Interdisciplinary Team (IDT- group of health care professional from diverse fields that work together to ensure residents health and safety) meetings to ensure residents are given the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-23 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately code the Minimum Data Set (MDS- a standardized screening assessment tool) for one of three sampled residents (Resident 68). This failure had the potential to negatively affect the provision of necessary care and services. Findings: During a review of Resident 68's MDS, dated [DATE], the MDS indicated, Resident 68 was discharged to an acute hospital (Section A2100). During a review of Resident 68's Face Sheet (FS), dated 6/11/21, the FS indicated Resident 68 was discharged to home. During an interview on 7/22/21, at 4:16 PM, with the Minimum Data Set Nurse (MDSN), the MDSN stated, It was a coding error.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement comprehensive care plans for three of 24 sampled residents (Resident 317, Resident 28, and Resident 59) This failure had the potential for Resident 317's and Resident 28's grooming and personal hygiene needs to go unmet and placed Resident 59 at risk for injury. Findings: 1. During a concurrent observation and interview on 7/21/21, at 11:08 AM, with Resident 317, in room [ROOM NUMBER], Resident 317 was observed unkempt, not shaved, and with greasy, uncombed hair. Resident 317 stated, I haven't had a shower for over two weeks. During a concurrent interview and record review on 7/23/21, at 9:04 AM, with Infection Preventionist (IP), the facility's AM Shower List (SL) and PM Shower List (SL), dated 7/1/21 to 7/23/21, was reviewed. The SL indicated, Resident 317's shower days were Monday and Thursday each week. Resident 317 refused showers on 7/1, 7/8, 7/19, and 7/22. IP validated the findings. During a concurrent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-23 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Surveyor: [NAME], [NAME] Based on observation, interview, and record review, the facility failed to ensure two of 24 sampled residents (Resident 63 and Resident 28), received necessary services to maintain grooming and personal hygiene. This failure had the potential to result in a negative impact tot he resident's quality of life and self-esteem. Findings: During an observation of Resident 63, on 7/19/21, at 3:20 PM, in the hallway outside Resident 63's room, the Resident 63 was observed sitting up on her wheelchair with no socks or shoes, with unkempt (untidy and not combed) long hair, and with long fingernails on her right hand. During a review of Resident 63's admission Record, (undated), the admission Record indicated, the Resident 63 was admitted to the facility on [DATE], with diagnoses that included Hemiplegia (paralysis or weakness on one side of the body) affecting the right side and Diabetes Mellitus (DM - abnormal blood sugar level). During a review of Resident 63's Minimum Data Set (MDS -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-23 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of 24 sampled residents (Resident 32) received audiology (hearing) services. This failure had the potential for Resident 32 to have unmet care needs. Findings: During an observation and interview on 7/19/21, at 11:16 AM, outside of Resident 32's room, Resident 32 did not respond to surveyor's voice or knocking. Certified Nursing Assistant (CNA) 1 passed by and stated, both residents in that room are very hard of hearing. During an interview on 7/19/21, at 6:47 PM, with Family Member (FM) 1, FM 1 stated, Resident 32 is very hard of hearing. FM 1 stated, Resident 32 had hearing aids in the past. FM 1 stated, during the 30 days he had the hearing aids he went out and got his driver's license and was very active. FM 1 stated, Resident 32 returned the hearing aids after a month, stating they were too expensive. During a review of Resident 32's, Face Sheet (FS), the FS indicated, Resident 32 was admitted to the facility on [DATE],…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-23 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the consultant pharmacist failed to identify and make recommendations to attempt a gradual dose reduction of an antipsychotic drug (classification of drugs used to treat mental disorders) for one of 24 sampled residents (Resident 32).This failure had the potential to result in decreased quality of life, adverse consequences, and significant, irreversible side effects. Findings: During a concurrent interview and record review on 7/22/21, at 10:55 AM, with the Assistant Director of Nursing (ADON), Resident 32's Medication Regimen Review (MRR), dated 3/13/20 to 7/22/21, were reviewed. The MRR indicated no recommendations were made by the consultant pharmacist to reduce Resident 32's Seroquel (an antipsychotic medication) dose. ADON validated the findings. During a review of the facility's policy and procedure (P&P) titled, Antipsychotic Medication Use, dated 12/16, the P&P indicated, Antipsychotic medications will be prescribed at the lowest possible dosage for the shortest period of time and are subject to gradual dose reduction and re-review.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-23 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to attempt a gradual dose reduction of an antipsychotic drug (classification of drugs used to mental disorders) for one of 24 sampled residents (Resident 32).This failure had the potential to result in decreased quality of life, adverse consequences, and significant, irreversible side effects. Findings: During a concurrent interview and record review on 7/22/21, at 10:55 AM, with the Assistant Director of Nursing (ADON), Resident 32's Medication Regimen Review (MRR), dated 3/13/20 to 7/22/21, were reviewed. MRR indicated Resident 32's Seroquel(medication used to treat mental disorders) dose had been gradually increased from 25 mg (Milligrams=unit of measure) at bedtime to 25 mg twice a day (50 mg daily), then increased to 25 mg three times a day (75 mg daily), and then increased to 25 mg twice a day and 50 mg at bedtime (100 mg daily). ADON validated the findings. During a review of Resident 32's Physician Orders (PO), dated 12/1/20, the PO indicated,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-23 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure medication error rate was five percent or less when four medication errors were observed out of 42 medication administration opportunities, which yielded a medication error rate of 9.52 percent. These failures had the potential for residents not to receive the therapeutic effects of the medications. Findings: During a concurrent medication pass observation and interview on 7/20/21, at 8:45 AM, with Licensed Vocational Nurse (LVN) 1, LVN 1 was observed administering five tablets to Resident 61. LVN 1 stated, this completed Resident 61's 9 AM medication pass. During a review of Resident 61's Physician Order Report (POR), dated 7/18/21, the POR indicated, Ventolin HFA (albuterol sulfate).1 puff; inhalation. Twice a day; 09:00, 21:00. During an interview on 7/20/21, at 11:59 AM, LVN 1 stated, the albuterol inhaler was not given at 9 AM as ordered and validated the omission. During a concurrent medication pass observation and interview on 7/20/21, at 8:55 AM, with LVN 1, LVN 1 was observed administering…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.9+0.1 vs chain
Health inspection 2 of 52.5-0.5 vs chain
Staffing 3 of 52.5+0.5 vs chain
Quality measures 5 of 54.4+0.6 vs chain
The other 273 homes this chain runs (chain average 2.9★, per CMS)
1 of 5Anchor Post AcuteAiken, SC 1 of 5Arbor Post AcuteChico, CA 1 of 5Artesia Palms Care CenterArtesia, CA 1 of 5Arvin Post AcuteArvin, CA 1 of 5Ashland Post AcuteAshland, OR 1 of 5Bakersfield Post AcuteBakersfield, CA 1 of 5Beachwood Post-Acute & RehabSanta Monica, CA 1 of 5Brookshire Post AcuteDenver, CO 1 of 5Brushy Creek Post AcuteGreer, SC 1 of 5Buckeye Care And RehabilitationLancaster, OH 1 of 5Carnegie Park Post AcutePittsburgh, PA 1 of 5Cascade Terrace Post AcutePortland, OR 1 of 5Centennial Post AcuteAnchorage, AK 1 of 5Chandler Creek Post AcuteGreer, SC 1 of 5Chehalem Post AcuteNewberg, OR 1 of 5Country Hills Post AcuteEl Cajon, CA 1 of 5Delhi Post-AcuteCincinnati, OH 1 of 5Dublin Post AcuteDublin, OH 1 of 5Edisto Post AcuteOrangeburg, SC 1 of 5Evan Terrace Post AcuteMcMinnville, OR 1 of 5Forest Acres Post AcuteColumbia, SC 1 of 5Grandview Post AcuteCookeville, TN 1 of 5Great Plains Post AcuteWichita, KS 1 of 5Hemet Hills Post AcuteHemet, CA 1 of 5Highland Hills Post AcutePittsburgh, PA 1 of 5Highline Post AcuteDenver, CO 1 of 5Johns Island Post AcuteJohns Island, SC 1 of 5Karcher Post AcuteNampa, ID 1 of 5Kennedy Care CenterLos Angeles, CA 1 of 5Kern River Transitional CareBakersfield, CA 1 of 5Lakeview Post AcuteFlorissant, MO 1 of 5Marion Valley Post AcuteMarion, OH 1 of 5Mirage Post AcuteLancaster, CA 1 of 5Monroeville Post AcuteMonroeville, PA 1 of 5Napa Post AcuteNapa, CA 1 of 5North Royalton Post AcuteParma, OH 1 of 5Northstar Post AcuteCarson City, NV 1 of 5Overland Park Post AcuteOverland Park, KS 1 of 5Pikes Peak Post AcuteColorado Springs, CO 1 of 5Ridgeway Post AcutePetaluma, CA

Showing 40 of 273; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
GROSSMAN, STEPHENIndividualCONTRACTED MANAGING EMPLOYEEsince 01/15/2014
RICHARDSON, DANIELIndividualW-2 MANAGING EMPLOYEE; OPERATIONAL/MANAGERIAL CONTROLsince 07/26/2021
APT, FREDERICKIndividualCORPORATE OFFICERsince 01/01/2024
HANCOCK, MARKIndividualCORPORATE OFFICERsince 01/01/2024
JERGENSEN, JOSHUAIndividualCORPORATE OFFICERsince 01/01/2024
MITCHELL, JOHNIndividualCORPORATE OFFICERsince 01/01/2024

CMS files one row per role, so the 7 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.4M
Net patient revenuemost recent cost report
+5.3%
Operating marginrevenue minus expenses
$652K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 12%Medicare 18%Other / private 70%

This home reported $652K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$356per resident / day
operating cost
$10,835per month
≈ monthly operating cost
$376per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555125. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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