Villages Of Jackson Creek
3980 South Jackson Drive, Independence, MO 64057 · For profit - Limited Liability company · 120 certified beds · (816) 795-1433 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $29,186 in federal fines (most recent 2024-10-31)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.1% | 18.1% | 15.4% | typical |
| Long-stay residents who lose too much weight | 2.3% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.6% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 18.5% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.5% | 4.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 10.5% | 17.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 16.8% | 25.6% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 96.0% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.7% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 18.6% | 17.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 11.7% | 23.5% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.4% | 2.2% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 56.7% | 63.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 28.8% | 26.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 7.9% | 13.7% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.38 | 2.11 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.47 | 2.33 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
63.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 177 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 58.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 99 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 32% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 63.2%CMS range 57.1–69.7 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.1%CMS range 8.9–15.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 58.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 42.4% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 51.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.4% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 3.6% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.4%CMS range 3.4–8.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.83 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 106.6 residents a day — about 89% occupied, or roughly 13 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.36 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.21 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.20 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.97 hrs/resident/day on weekends vs 3.51 on weekdays — 16% thinner on weekends. RN hours go from 0.23 to 0.15 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
39 citations, most serious first. The 11 most serious are shown; the remaining 28 are one tap away and print in full.
- Immediate jeopardy · Jcited before2024-10-31 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure one sampled resident (Resident #1) who required dialysis three times a week, received physician ordered dialysis services on 10/22/24 and 10/24/24. On 10/26/24, the resident was sent to dialysis and dialysis staff noticed a significant change in condition and sent the resident to the hospital. The resident was admitted to the hospital on [DATE] for weight gain, abdominal pain, acute encephalitis (a neurological condition), end stage renal disease, hyponatremia (low sodium), hyperkalemia (elevated potassium), and his/her hemoglobin was low- requiring an immediate blood transfusion before the resident could receive dialysis. The facility census was 91 residents. The Administrator was notified on 10/29/24 at 3:38 P.M., of an Immediate Jeopardy (IJ) which began on 10/26/24. The IJ was removed on 10/30/24 as confirmed by surveyor onsite verification. Review of the facility's Care of a Resident with End-Stage Renal Disease Policy, dated September…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-22 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility staff failed to notify one sampled resident's (Resident #4) representative out of 14 sampled residents after a fall with injury. The facility census was 102 residents.The Administrator was notified on 1/22/26 of Past Non-Compliance, which occurred on 12/8/25. Nursing staff completed in-service training on when and who to notify after a change in condition on 12/8/25. The nurse who failed to notify the resident's family after a fall was individually counselled and educated on his/her failure to follow the facility's fall policy on 12/11/25. The deficiency was corrected 12/11/25. Review of the facility's policy titled Assessing Falls and Their Causes, revised 3/2018, showed that staff was to notify the resident's family when a resident fell. Review of the facility's policy titled Change in a Resident's Condition or Status, revised 2/2021, showed:-The facility promptly notified the resident's representative of changes in the resident's' medical/mental condition…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-12-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain the walk in cooler ceiling, fans, and floors; failed to maintain the cleanliness of the floors under the cooking equipment area; failed to maintain the cleanliness of the knife holder by the dish machine area; failed to sanitize the counter surface after a thermometer was placed on it after it fell on the floor; failed to ensure utensils were washed and sanitized; and a facility staff member working in the kitchen failed to wash their hands providing a risk of cross contamination between objects and food. Facility census was 108 residents. Review of the facility's Sanitization Policy revised dated 2022 showed:-The food area service area is maintained in a clean and sanitary manner.-All kitchens, kitchen areas and dining areas were kept clean, free from garbage and debris, and protected from rodents and insects. -All utensils, counters, shelves and equipment are kept clean, maintained in good repair and are free from breaks, corrosions, open seams, cracks, and chipped areas that may affect their use of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-05 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain two ceiling fans in the 400 Unit lobby free from a buildup of dust; failed to ensure the floors in resident rooms [ROOM NUMBERS] were maintained free from dust and debris buildup; and failed to maintain the ceiling vent in the beauty shop, free from a buildup of dust. This practice potentially affected an unknown number of residents who used or reside in those areas. The facility census was 108 residents.1. Observation on 12/1/25 at 10:39 A.M. with the Maintenance Director showed a buildup of dust on two ceiling fans in the 400 Unit lobby area where about seven residents were sitting.During an interview on 12/1/25 at 10:39 A.M., the Maintenance Director said he/she did not know the last time the fans were cleaned.During an interview on 12/3/25 at 2:01 P.M., the Housekeeping Supervisor said it was the responsibility of the maintenance department to clean the ceiling fans, and the ceiling fans should be cleaned once per month.2. Observation on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-05 · tag F0849 — patternArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to transcribe detailed physician's orders for Hospice (end of life care) services that included supporting diagnosis and the name of the Hospice provider on the Physician's Order Sheet for four sampled residents (Resident #32, #92, #58, and #42) out of 22 sampled residents. The facility census was 108 residents.The facility physician's order policy was requested and not received at the time of exit. Review of the facility's Hospice Program policy revised January 2014 showed there was no guidance on transcription of a detailed physician order for Hospice care services. 1. Review of Resident #32's Face Sheet showed the resident was admitted to the facility with the following diagnoses:-Cerebral Palsy (a brain disorder that appears in infancy or early childhood and permanently affects body movement and muscle coordination.-Cognitive communication deficit.-Dysphagia (a condition that affects your ability to produce and understand spoken language).-Aphasia…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection control practices to prevent cross-contamination with proper placement of medical devices to include indwelling foley catheter (a soft, plastic or rubber tube that is inserted into the bladder to drain the urine) drainage tube that was placed underneath a wheelchair and the tubing was dragging on the floor for one sampled resident (Resident #29) who was at risk for Urinary Tack Infections (UTI - an infection of one or more structures in the urinary system); and for a wound vacuum device (negative pressure wound vac, removes this pressure over the area of the wound. This can help a wound heal in several ways) that was not on a protective barrier or hung on the side of the bedframe for one sampled resident (Resident #118) who was being treated for a bone infection; and failed to ensure handwashing and glove changing was completed to prevent cross contamination during incontinence and treatment care for one sampled resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-05 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain the hot water at the handwashing faucets in resident rooms 334, 333, 310, 402, 403, 414, 322, 326, 329, 312, 310, 308, 302, 301, 305, at a temperature at or below 120 F (degrees Fahrenheit); failed to maintain the hot water temperature in the following rooms (resident rooms [ROOM NUMBERS]) at a temperature of at least 105 F. This practice potentially affected at least 21 residents who resided in those rooms. The facility also failed to maintain the laminate sections in resident rooms [ROOM NUMBERS], firmly attached to the subfloor; failed to maintain the floor in a non-resident area free of a buildup of dust and debris; and failed to maintain the drainage area around the dish machine causing the drain itself to have a black residue on it and the area of the drain to release a foul odor potentially a sewage smell. The facility census was 108 residents. All water temperatures were recorded after the hot was allowed to flow for at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain the cleanliness of a resident's wheelchair potentially affecting his/her dignity for one sampled resident (Resident #42) out of 22 sampled residents. The facility census was 108 residents. 1. Review of Resident #42's face sheet showed the following diagnoses:-Parkinson's Disease (a chronic nervous disease characterized by a fine slowly spreading tremor, muscle weakness, muscle stiffness and a peculiar gait) with Dyskinesia (involuntary, uncontrolled muscle movements, ranging from fidgeting to writhing, often affecting limbs, face, or tongue) with fluctuations (the changes in motor and non-motor symptoms that occur as medication levels in the body change, leading to periods of improvement (on) and worsening (off)).-Dysphagia oropharyngeal phase (inability or difficulty swallowing)-Unspecified Dementia, moderate with psychotic disturbance (a progressive organic mental disorder characterized by chronic personality disintegration, confusion, disorientation, stupor, deterioration of intellectual capacity…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure physician's orders were followed for one sampled resident (Resident #32) by not providing palm grips to maintain the resident's range of motion and failed to ensure soft (bunny) boots (provide pressure relief to the heel, ankle and lower calf) were worn to prevent skin breakdown for with limited range of motion in upper and lower extremities, who needed total assistance with bed mobility and was at high risk for skin breakdown out of 22 sampled residents. The facility census was 108 residents.1. Review of Resident #32's Face Sheet showed the resident was admitted to the facility with the following diagnoses:-Cerebral Palsy (a brain disorder that appears in infancy or early childhood and permanently affects body movement and muscle coordination).-Cognitive communication deficit.-Dysphagia (a condition that affects your ability to produce and understand spoken language), aphasia (difficulty swallowing).-Hemiplegia (paralysis that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain and transcribe a physician order to provide own indwelling foley catheter self-care and failed to ensure to have a nursing assessment completed for the residents ability to perform any or all foley catheter care for one sampled resident (Resident #5) who was at risk for Urinary Tract Infections (UTI - an infection of one or more structures in the urinary system) out of 22 sampled residents. The facility census was 108 residents.The facility Self-Care policy and Catheter Care policy were requested and were not received at the time of exit. 1. Review of Resident #5's admission Face sheet showed the resident admitted to the facility with following diagnoses: -Neuromuscular Dysfunction of the bladder (is nerve damage that keeps the bladder from working properly to include loss of bladder control and retaining urine).-History of UTI.Review of the resident's foley catheter care plan dated 5/16/25 showed: -The resident had a foley…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to follow physician's orders for giving the nutritional supplement per the physician's order, and failed to ensure the consumption amount of nutritional supplements were documented for one sampled resident (Resident #32) who was dependent on staff for eating, received nutritional supplements and was a high risk for weight loss out of 22 sampled residents. The facility census was 108 residents.1. Review of Resident #32's Face Sheet showed the resident was admitted to the facility with the following diagnoses:-Cerebral Palsy (a brain disorder that appears in infancy or early childhood and permanently affects body movement and muscle coordination).-Cognitive communication deficit.-Dysphagia (a condition that affects your ability to produce and understand spoken language).-Aphasia (difficulty swallowing).-Hemiplegia (paralysis that affects only one side of your body).-Muscle weakness.Review of the resident's monthly Weight Record showed:-On 7/9/25 the resident weighed 115.8 pounds.-On 8/6/25 the resident weighed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 28 citations
- Potential for harm · D2025-12-05 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accurately assess a resident's Percutaneous Endoscopic Gastrostomy tube (PEG tube - a tube that is placed into a patient's stomach as a means of feeding them when they were unable to eat) for proper placement while administering medications; failed to ensure liquid nutrition was received as prescribed daily; failed to label the tube feeding bags accurately according to accepted nursing standards of practice; failed to document and monitor the amount of nutrition and water that was provided daily to ensure physician's orders were followed; facility failed to ensure liquid nutrition was received as prescribed daily; failed to label the tube feeding bags accurately according to accepted nursing standards of practice; failed to document and monitor the amount of nutrition and water that was provided daily to ensure physician's orders were followed; and failed to check for residual fluids in the resident's stomach while administering…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-05 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure monthly medication regimen reviews (MRR) were reviewed and recommendations were followed within a timely manner for two sampled residents (Resident #15 and #59) out of 22 sampled residents. The facility census was 108 residents.Review of the facility's policy titled Medication Regimen Reviews dated May 2019 showed:-The Consultant Pharmacist performed a MRR for every resident in the facility receiving medication.-MRRs were done upon admission and at least monthly thereafter, or more frequently if indicated.-The goal of the MRR was to promote positive outcomes while minimizing adverse consequences and potential risks associated with medication.-The MRR involved a thorough review of the resident's medical record to prevent, identify, report and resolve medication problems, medication errors and other irregularities.1. Review of Resident #15's admission Record showed he/she was admitted to the facility with the following diagnoses:-Chronic Pain Syndrome (pain that lasts over three months).-Anxiety Disorder (any group of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-05 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide a choice of food for three days for one sampled resident (Resident #9) out of 22 residents who received room trays. The facility census was 108 residents.Review of the facility's Food and Nutrition Services Policy revised dated 2017 showed:-Each resident is provided with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences of each resident. -The multidisciplinary staff, including nursing staff, the attending physician and the dietitian will assess each resident's nutritional needs, food likes, dislikes and eating habits, as well as physical, functional, and psychosocial factors that affect eating and nutritional intake and utilization. -A resident-centered diet and nutrition plan will be based on this assessment.-Reasonable efforts will be made to accommodate resident choices and preferences.-Food and nutrition services staff will inspect food trays to ensure the correct meal is provided to each…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-10 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to notify one sampled resident's (Resident #1) physician of the resident's refusal of his/her dialysis medication and late administration of the resident's sliding scale insulin, out of seven sampled residents. The facility census was 99 residents. Review of the facility Change in a Resident Condition or Status policy dated 2001 showed: -The facility was to promptly notify the resident's attending physician of changes in the resident's medical/mental condition and/or status. -The licensed nurse would notify the resident's attending physician or physician on call when a resident refused treatment or medications at least two consecutive times. 1. Review of Resident #1's Physician's Orders Sheet (POS) dated April 2025 showed: -Diagnoses of end stage renal disease, dependence on renal dialysis, and diabetes. -Insulin Lispro (a fast-acting insulin that starts to work about 15 minutes after injection, has its most significant effect on lowering blood sugar levels in about 1 hour, and keeps working for 2 to 4 hours)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-10 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure one sampled resident's (Resident #1) refusal of medications, omission of and late administration of medications was correctly documented and communicated to facility management; and failed to revise the resident's care plan to address the resident's refusal of medications, out of seven sampled residents, and failed to have a policy to address sliding scale insulin. The facility census was 99 residents. Review of the facility Insulin Administration policy dated 2001 showed: -Rapid-acting insulin has an onset of 10-15 minutes, a peak of 30 minutes to one hour and a duration of 3-6 hours. -The policy did not address sliding scale insulin. Review of the facility Administering Medications policy dated 2001 showed: -Medications are administered in accordance with prescriber orders, including any required time frame. -Medication administration times are determined by resident need including enhancing optimal therapeutic effect of the medication. -Medications are administered within one hour of their prescribed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-10 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure communication between the facility and dialysis (a procedure that uses a machine to filter blood when the kidneys were no longer able to do so) provider to provide coordinated and consistent care for one sampled resident (Resident #1) with end stage renal disease (permanent kidney failure that requires a regular course of dialysis) out of seven sampled residents. The facility census was 99 residents. Review of the facility End-Stage Renal Disease policy dated 2021 showed: -The resident's comprehensive care plan will reflect the resident's needs related to ESRD/dialysis care. -There would be communication between the dialysis clinic and the facility. 1. Review of Resident #1's Physician's Orders Sheet (POS) dated April 2025 showed: -Diagnoses of end stage renal disease, dependence on renal dialysis. -Dialysis Monday, Tuesday, Wednesday and Friday. During an interview on 4/9/25 at 2:20 P.M. the resident's dialysis clinic nurse said: -For about two months there had been no written communication between the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-10 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure infection control measures when applying a dressing over one sampled resident's (Resident #1's) central venous catheter (CVC - a tube inserted into a large vein, often in chest, or groin, and used for various purposes, including hemodialysis - dialysis a procedure that uses a machine to filter blood when the kidneys were no longer able to do so), out of seven sampled residents. The facility census was 99 residents. Review of the facility Central Venous Catheter Care and Dressing Changes policy dated 2001 showed: -The purpose of the procedure was to prevent associated complications including catheter-related infections associated with contaminated (exposed to germs, bacteria, or other foreign particles), loosened, soiled (dirty, regardless of the source of the dirt), or wet dressings. -Perform site care and dressing change immediately if the integrity of the dressing is compromised- damp loosened or visibly soiled. -Open sterile dressing kit. -Apply mask. -Apply sterile gloves. -Clean catheter insertion…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-31 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure nursing staff notified the next of kin, physician, and department heads when one sampled resident (Resident #1) missed dialysis on 10/22/24 and 10/24/24, had increased blood pressure, and had a fall on 10/25/24. The resident was hospitalized on [DATE]. The facility census was 91 residents. Review of the facility Coordination of Care Policy, dated 5/20/24, showed: -The purpose of the policy was to establish a framework for effective coordination of care for the residents in the facility. -The policy aims to enhance communication among interdisciplinary team members, ensure continuity of care, and improve health outcomes for residents. -Care coordination will be facilitated through effective communication, shared decision-making, and the involvement of residents and their families in the care planning process. -Regular interdisciplinary (IDT) team meetings will be held at least weekly to discuss resident care plans, progress, and any necessary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-07 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to remove grime from the top of the garbage disposal (a device, installed under a kitchen sink between the sink's drain and the trap used to shred food waste into pieces small enough--less than 2 mm -- in diameter, to pass through plumbing); to remove a buildup of grime and debris including drinking cups from under the ice machine; to remove debris from around the nozzles of the juice machine; to ensure that Dietary Aide's (DA) A's hair was fully covered; to place a label to identify an unknown substance that was in a bottle on the shelf above the stove; to label a white powdery substance in a container in a dry goods' storage to identify that item; and to maintain the milk at 400 Hall kitchenette at a temperature of 41 ºF (degrees Fahrenheit) or colder. This practice potentially affected all residents. The facility census was 105 residents. 1. Observation on 4/29/24 from 9:11 A.M. through 9:36 A.M., during the initial kitchen observations, showed: -A buildup of grime under the dishwasher. -A small leak from the garbage…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-07 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain the commode risers (assistive devices to improve the accessibility of toilets to older people or those with disabilities. They can aid in transfer from wheelchairs and may help prevent falls) in resident rooms [ROOM NUMBERS] in an easily cleanable condition. The facility also failed to maintain three mechanical lifts on the 300 Hall and three mechanical lifts on the 400 Hall in sound condition. This practice potentially affected 12 residents, who resided on the 300 and the 400 Halls, who depended on mechanical lifts for transfers and two residents who used commode risers. The facility census was 105 residents. 1. Observation with the Maintenance Director on 4/30/24, showed: -At 10:17 A.M., there was an area on the commode riser in resident room [ROOM NUMBER] that was not easily cleanable. -At 11:52 A.M., there was a crack in the commode riser in resident room [ROOM NUMBER]. During an interview on 5/10/24 at 12:59 P.M., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-07 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to observe the resident while he/she took his/her medications, left the medications on the resident's bedside table for one sampled resident (Resident #88), and to assess the resident for safety of self-administering medications for three sampled residents (Resident #88, #6, #71) out of 21 sampled residents. The facility census was 105 residents. Review of the facility's policy titled Self-Administration of Medications dated 1/1/19 showed: -An assessment should be conducted by a member of the interdisciplinary team of the resident's cognitive, physical, and visual ability to carry out the responsibility of self-administration of medications. -A skills assessment should be conducted quarterly or if needed when there was a change in condition. Review of the facility's policy titled Bedside Medication Storage dated 1/1/19 showed there should be a written order for the bedside storage of medication. 1. Review of Resident #88's admission record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-07 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to make pureed (cooked food, that has been ground, pressed, blended or sieved to the consistency of a creamy paste or liquid) eggs in a palatable manner and to maintain hot foods on room trays during the breakfast meal, at or close to 120 ºF (degrees Fahrenheit) when those trays were delivered to the residents. This practice potentially affected at least six residents who resided on the 300 Hall. The facility census was 105 residents. 1. Review of the undated recipe for pureed eggs showed: -Boil eggs for three minutes and allow to sit in the water covered for 20 minutes. -Remove eggs from water and immerse in cold water to cool. -Crack shells and rinse well with water to remove all shells. -For puree diets, prepare items per regular recipe. Portion number of servings needed based on diet census and puree. Refer to therapeutic menu for appropriate portion size of puree foods. -There were no seasonings such as salt or any spices that were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-07 · tag F0813 — patternHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure that food in the resident use refrigerator was labeled and resident's name and the date the food item was brought in in accordance with the facility's policy. This practice potentially affected an unknown number of residents who have foods brought in by visitors. The facility census was 105 residents. Review of the facility's policy entitled Safe Food Handling for Food Brought in From Outside Sources, dated 11/17, showed: -Food and/or beverages brought into the healthcare center from the outside will be monitored by center partners for contamination, spoilage, and overall food safety. -Food and/or beverage items brought into the center should be securely packaged and labeled with the patient's name and the date the item(s) were brought into the center. The center should have large zip type storage bags and markers, or other appropriate supplies, available for packaging, labeling and identifying food brought in from an outside source. -Food or beverage items will be monitored and discarded by the center…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-07 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure hand hygiene, use of a barrier for supplies and cleansing of the glucometer during blood glucose monitoring (a blood sugar reading obtained from a small sample of blood from the finger) and administration of insulin (mediation that helps blood sugar enter the body's cells for use as energy) for three sampled residents (Resident #68, #91, and #39) out of 21 sampled residents and to ensure a policy to ensure staff correctly sanitized the glucometer between use for residents. The facility census was 105 residents. Review of the facility Hand Hygiene policy, updated August 2021 showed: -Hand hygiene included both handwashing with soap and water and use of alcohol-based products (gels, rinses, foams) that do not require the use of water. -In the absence of visible soiling of hands, approved alcohol-based products for hand disinfection are preferred over antimicrobial or plain soap and water because of their superior microbiocidal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-07 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident with a major mental illness diagnosis had a required DA-124C/Level I Preadmission Screening and Resident Review (PASARR - used to evaluate the presence of psychiatric conditions to determine if a PASARR Level II screen is required) in a timely manner for care planning purposes for one sampled resident (Resident #65) out of 21 sampled residents. The facility census was 105 residents. Review of the facility's PASARR policy, revised 11/2016 showed: -The DA-124C (PASARR Level I) must be completed on all potential residents prior to admission to screen individuals for mental illness (MI) and intellectual/developmental disability (ID/DD) or related conditions regardless of the resident's method of payment or known diagnoses. It must be determined if the individual requires the level of services provided by the facility or if they need specialized treatment for MI or ID/DD diagnosis. -For residents appropriate for a PASARR Level II review,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-07 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide an ongoing activity program based on a comprehensive assessment and care plan of each resident's interests, hobbies, and abilities for two sampled residents (Residents #7 and #44) out of 21 sampled residents. The facility census was 105 residents. When a policy for Activities was requested, the facility provided a training manual titled Missouri Health Care Association Activity Director Training Binder dated 3/8/17. There was no facility policy specific to activities included in the manual. The manual did include the State Operations Manual (SOM) Activity Regulation and guidance for this regulation. 1. Review of Resident #7's undated admission record that was printed on 5/2/24 showed: -The resident was receiving hospice care (end of life care). -Some of the resident's diagnoses included psychosis (a mental disorder characterized by a disconnection from reality), anxiety disorder (psychiatric disorder that involve extreme fear,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate fall prevention interventions were added to a care plan in a timely manner and implemented for one sampled resident (Resident #6)with a history of falls. The facility failed to ensure staff utilized a gait belt (a safety device placed around the waist of residents requiring assistance with transfers and walking) for one sampled resident (Resident #226) who required assistance with transfers out of 21 total sampled residents. The facility census was 105 residents. Review of the facility's Investigating and Reporting Accidents and Incidents policy, revised July, 2017 showed: -The Nurse Supervisor/Charge Nurse and/or department director or supervisor shall promptly initiate and document investigation of an accident/incident and shall complete a Report of Incident/Accident form. -The Director of Nursing (DON) shall ensure the Administrator receives a copy of the Report of Incident/Accident form. -Incident/Accident reports will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-07 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident who required dialysis (process of cleansing the blood by passing it through a special machine - necessary when the kidneys were not able to filter the blood) received ongoing assessments of the dialysis site and accurate description of resident's the dialysis site for one sampled resident (Resident #374) out of 21 sampled residents. The facility census was 105 residents. Review of facility policy End-Stage Renal Disease (ESRD - inability of the kidneys to excrete wastes, concentrate urine, and conserve electrolytes), policy revised September 2010 showed: -Residents with ESRD, would be cared for according to currently recognized standards of care. -Type of assessments data that was to be gathered about the resident's condition on a daily or per shift basis. A policy was requested for dialysis care was requested but the facility had no policy. 1. Review of Resident #374's admission Record showed he/she was admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-07 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a comprehensive Post Traumatic Stress Disorder (PTSD - a mental health condition triggered by a terrifying event. Symptoms may include flashbacks, nightmares, and severe anxiety) care plan was in place and that staff were educated on ways to decrease the resident's exposure to triggers and decrease the effects of a trigger for one sampled resident (Resident # 65) out of 21 sampled residents. The facility census was 105 residents. The facility's Trauma Informed Care process, undated, showed: -The Abbreviated PTSD Checklist for Civilians (PCL -C), a two-item version, would be used within 72 hours of admission. -If there were positive screen results a six-item version of the PCL-C would be completed for the resident's five-day assessment. -Residents who have a trauma history will have access to trauma-sensitive and behavioral health treatment as appropriate. -Staff members will need skills and guidance on identifying symptoms of trauma and acting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-07 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the facility considered all appropriate alternatives prior to installing bed rails for one sampled resident (Resident #6) with a history of falling from bed out of 21 sampled residents. The facility census was 105 residents. Review of the facility's Bed Entrapment Prevention policy, dated 11/18/21 showed: -The facility was restraint-free. -Full, half or quarter rails were only used by rare exception and only after proper assessment. -Bed canes (a device attached to the bed) were considered assistive devices. Review of the facility's in-service training for bed entrapment and bed rail utilization, dated 8/4/22 showed: -Bed rails were considered restraints and the facility didn't use them. -Bed assist bars were enablers that allowed the resident more mobility and needed to be properly identified on the Bed Rail Observation/Assessment form since they could still potentially be an entrapment risk, depending on the resident and their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-07 · tag F0909 — failed to maintain a comfortable temperature — isolatedRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one sampled resident (Resident #6) with bed rails had rails that were compatible with the bed and were installed and maintained in a safe manner out of 21 sampled residents. The facility census was 105 residents. Review of the facility's Bed Entrapment Prevention Policy, dated 11/18/21 showed: -The facility's goals were: --Improved bed safety. --Mitigating the risk of entrapment. --Testing bed rails across all seven potential zones of entrapment. -Full, half, or quarter rails were only used by rare exception. Review of the facility's Bed Entrapment/Bed Rail Utilization training report, dated 8/4/22, showed: -A hospital bed manufacturer's Bed Entrapment diagram and information, dated 2009, was part of the training. The manufacturer's information referenced the Food and Drug Administration (FDA) Hospital Bed Safety webpage. -Signatures for the training included several nursing staff and the facility's current Maintenance Supervisor.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-08-10 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to keep the kitchen, Dry Storage room, and walk-in refrigerator and walk-in freezer floors clean and free from pests; to safeguard against foreign material possibly getting into food and/or beverages; to keep trash and garbage receptacles lidded; to properly document food temperatures to ensure they were suitably cooked to lessen the chance of bacterial contamination; to maintain plastic cutting boards and utensils in good condition to avoid food safety hazards; and to separate damaged foodstuff. These deficient practices potentially affected all residents, visitors, volunteers, or staff who ate food from the kitchen. The facility's census was 98 residents with a licensed capacity for 120 residents. 1. Observations during the initial kitchen inspection on 8/3/22 between 9:03 A.M. and 11:18 A.M. showed: -In the food tray pick-up room the ice machine had two large rusted areas approximately 3 square inches on both bottom corners of the plastic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-10 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide monthly pharmacy medication regimen reviews (MRR) for two sampled residents (Resident #30 and #73) and to provide physician/prescriber responses to MRR for six out of 12 months for two sampled residents (Resident's #13 and #82) out of 20 sampled residents. The census was 98 residents. Record review of the facility's Consultant Pharmacist Reports Policy, dated 1/1/19, showed: -The consultant pharmacist performs a comprehensive review of each resident's medication regimen and clinical record at least monthly. -The MRR includes evaluation of the resident's response to medication therapy to determine that the resident maintains the highest practical level of functioning and preventing or minimizing adverse consequences related to medication therapy. -The MRR also involves a thorough review of the resident's record and may include collaboration with other members of the interdisciplinary team, the resident, and the family members or other resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-10 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure each resident's drug regimen had diagnoses or adequate indications for each medication for five sampled residents (Residents #140, #64, #13, #30 and #73) and one supplemental resident (Resident #190) out of five sampled residents and one supplemental resident sampled for unnecessary medications out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's medication and treatment orders policy dated as revised July 2016 showed orders for medications must include the clinical condition or symptoms for which the medication is prescribed. 1. Record review of Resident #140's current face sheet showed he/she was admitted to the facility on [DATE] related to kidney disease and his/her diagnoses included diabetes (a deficiency or complete lack of insulin secretion in the pancreas or resistance to insulin), anxiety disorder (psychiatric disorders that involve extreme fear, worry and nervousness) and depression (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-10 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain an infection prevention and control program to help prevent the development and transmission of communicable diseases when the facility failed to provide Tuberculosis (TB-a communicable disease that affects especially the lungs, that is characterized by fever, cough, difficulty in breathing, abnormal lung tissue and function) testing for one sampled resident (Resident #64) and one supplemental resident (Resident #191) out of 20 sampled residents and 11 supplemental residents. The census was 98 residents. Record review of the facility's Early Identification and Management of Persons Suspected of Having Tuberculosis Disease Policy, dated February 2022, showed: -Screening and Surveillance of Residents: --A physician's order for a Two-Step Tuberculin Skin Test (TST) should be requested upon admission. --Each resident will receive a two-step TST upon admission unless they have a history of a positive TST or have a documented negative TST within the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-10 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide eye drops as ordered for one sampled resident (Resident #74) out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's medication and treatment orders policy dated as revised July 2016 showed medications shall be administered following written orders. 1. Record review of Resident #74's current face sheet showed: -The resident was admitted to the facility on [DATE]. -The resident's primary diagnosis was an irregular heartbeat. -No diagnoses were listed that were related to glaucoma (a condition of increased pressure inside the eye which could lead to blindness) or any other eye disorders. Record review of the resident's current care plan with multiple dates showed no reference to the resident's eye drops or the resident's vision. Record review of the resident's Medication Administration Record (MAR) dated July 2022 showed: -A physician's order dated 7/8/22 for one drop of Timolol Maleate 0.5 % (used to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their fall policy which include completing and thoroughly documenting an unwitnessed fall; a fall investigation; and documenting for 72 hours after a fall for one sampled resident (Resident #30) out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's Falls policy dated March 2018 showed: -The staff and physician will document in the medical record a history of one or more recent falls. -The nurse shall assess and document/report the following: --Vital signs (VS-determination of temperature, pulse rate, rate of breathing, level of blood pressure, and oxygen saturation). --Recent injury, especially fracture or head injury. --Musculoskeletal function, observing for change in normal range of motion (ROM - the range on which a joint can move), weight bearing, etc. --Change in cognition or level of consciousness. --Neurological status (Neuro Checks-assessing mental status, level of alertness, motor function,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-10 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an as needed anti-anxiety (used to treat symptoms of anxiety, such as feelings of fear, dread, uneasiness, and muscle tightness, that may occur as a reaction to stress) medication order had a limit of 14 days for one sampled resident (Resident #140) out of 20 sampled residents. The facility census was 98 residents. Record review of the facility's medication orders for stop orders policy dated 1/1/19 showed: -As needed psychoactive (pertaining to a drug or other agent that affects such normal mental functioning as mood, behavior, or thinking processes) medications were to be automatically stopped after 14 days. -When the prescriber gave an order for a medication covered by the stop order policy, the nurse could request a specific duration for that order. -When entering medications covered by the stop order policy on the Medication Administration Record (MAR), the automatic stop date was to be recorded in the appropriate area on the MAR. 1. Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$29,186 in federal fines across 1 penalty.
- $29,186 — penalty dated 2024-10-31
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 2 of 5 | 2.5 | -0.5 vs chain |
| Staffing | 2 of 5 | 2.5 | -0.5 vs chain |
| Quality measures | 4 of 5 | 4.4 | -0.4 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| BLUEBIRD MASTER TENANT LLC | Organization | DIRECT OWNERSHIP INTEREST | since 08/02/2023 |
| PACS GROUP, INC. | Organization | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 03/01/2024 |
| PACS HOLDINGS, LLC | Organization | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 03/01/2024 |
| PROVIDENCE GROUP INC | Organization | INDIRECT OWNERSHIP INTEREST | since 08/02/2023 |
| MURRAY, JASON | Individual | INDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; ADP OF THE SNF | since 01/01/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2024 |
| MITCHELL, JOHN | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2024 |
| BUSHMAN, MATTHEW | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/25/2025 |
| ENRIQUEZ, SOL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 12/01/2024 |
| LACHANCE, HARRIS | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 04/01/2024 |
| MARTIN, DOMINIQUE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/27/2024 |
| 3980 SOUTH JACKSON DRIVE LLC | Organization | ADP OF THE SNF | since 03/01/2024 |
| PROVIDENCE ADMINISTRATIVE CONSULTING SERVICES INC | Organization | ADP OF THE SNF | since 03/01/2024 |
| ZENZOO LLC | Organization | ADP OF THE SNF | since 03/01/2024 |
| HANCOCK, MARK | Individual | ADP OF THE SNF | since 03/01/2024 |
CMS files one row per role, so the 24 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
7 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.2M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265820. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.