No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

The Dalles Health And Rehabilitation

1023 W. 25th Street, The Dalles, OR 97058 · For profit - Corporation · 121 certified beds · (541) 298-5158 Medicare & Medicaid certified

Call the home — (541) 298-5158 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation2 actual-harm citations CMS recorded as corrected before the inspection ended (past non-compliance)$14,380 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (5/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has 1 actual-harm citation
  • inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (21) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $14,380 in federal fines (most recent 2026-04-27)
  • its payroll-based staffing score sits well above its independent inspection score

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1023 W 25th St, The Dalles, OR 97058, US
Pharmacy
Walgreens1.0 mi
515 Mount Hood St · (541) 296-3190 · Call to confirm hours
Grocery
1300 W 6th St · (541) 506-5055 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
3095 Cherry Heights Rd · (541) 296-1136

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased21.4%14.9%15.4%worse
Long-stay residents who lose too much weight9.6%4.7%5.4%worse
Long-stay residents with a catheter left in their bladder0.8%1.4%0.9%better
Long-stay residents with a urinary tract infection0.0%2.0%2.0%better
Long-stay residents with depressive symptoms1.2%4.9%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury6.7%2.4%3.3%worse
Long-stay residents whose ability to walk worsened30.1%20.6%16.1%worse
Long-stay residents on antianxiety or hypnotic medication6.0%12.4%18.9%better
Long-stay residents given the seasonal flu vaccine96.0%95.2%95.3%typical
Long-stay residents with pressure ulcers1.2%5.8%4.7%better
Long-stay residents with worsening bladder/bowel control32.8%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table12.7%13.9%17.1%better
Short-stay residents who newly got an antipsychotic medication1.5%1.4%1.4%typical
Short-stay residents given the seasonal flu vaccine82.3%81.2%79.4%typical
Short-stay residents rehospitalized after admission15.8%21.4%22.6%better
Short-stay residents with an outpatient ER visit8.4%16.1%12.0%better
Long-stay hospitalizations per 1,000 resident days1.151.481.67better
Long-stay outpatient ER visits per 1,000 resident days0.952.351.80better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

56.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 102 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

56.6%U.S. median 51.5%
Got home and stayed home
9.1%U.S. median 10.7%
Went back to hospital
48.0%U.S. median 56.6%
Met the expected recovery
0.34U.S. median 0.31
Therapy hours / resident / day
0.16hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 48.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 77 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.34 therapist hours per resident per day in 2026Q1 — more than 57% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF56.6%CMS range 48.0–65.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.1%CMS range 6.1–13.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge48.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge29.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge41.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting79.3%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge90.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.9%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.4%CMS range 2.6–10.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.951.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.96
RN hours/ resident / day
0.38
LPN hours/ resident / day
3.72
Aide hours/ resident / day
5.06
Total nurse hours/ resident / day
0.74
RN hoursweekends
48.1%
Total nursing turnover
37.5%
RN turnover

How full it usually is: this home is certified for 121 beds and averages 37.1 residents a day — about 31% occupied, or roughly 84 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.06 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.96 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.72 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.40 hrs/resident/day on weekends vs 5.32 on weekdays — 17% thinner on weekends. RN hours go from 1.05 to 0.74 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

4
deficiencies at the latest standard inspection (2024-12-20)
6
at the previous standard inspection (2023-10-05)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

21 citations, most serious first. The 13 most serious are shown; the remaining 8 are one tap away and print in full.

  • Actual harm · Gcited before2026-04-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined the facility failed to ensure a resident was free from sustaining a burn from a baseboard heater for 1 of 3 (#2) sampled residents revied for accidents. As a result, Resident 2 sustained second degree burns on her/his left foot and toes. Findings include:Resident 2 was admitted to the facility in 2025 with diagnosis including stroke and diabetic neuropathy (a condition that causes numbness to the hands and feet). Resident 2's 5/21/25 Care Plan indicated Resident 2 with impaired cognitive disturbance and safety awareness which included sliding out of bed at night and fidgeting with items on walls including keypads, fire alarms and picture frames.Resident 2's MDS identified the resident with a BIMS score of 13 out 15 indicating mild cognitive impairment. A 12/13/25 Facility Risk Management Report identified Resident 2 to have sustained a second degree burn on her/his left foot and toes after rolling out of bed and placing her/his foot on the residents' baseboard heater in the middle of the night. Staff 5 (CNA) was noted to have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2024-12-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure staff provided two-person assistance when transferring a resident for 1 of 4 sampled residents (#33) reviewed for accidents. This failure resulted in Resident 33 falling from a mechanical lift and sustaining a laceration to the forehead which required sutures. Findings include: Resident 33 admitted to the facility in 4/2022 with diagnoses including heart disease and memory loss. A care plan dated 1/21/24 revealed Resident 33 was dependent on staff for her/his ADL care needs and required two-person assistance with a mechanical lift for transfers. A Fall Investigation initiated on 8/2/24 and completed on 8/5/24 revealed the following: -On 8/2/24 at approximately 7:30 PM, Staff 25 (Former CNA) attempted to transfer Resident 33 using a mechanical lift. While lifting the resident and moving the lift so Resident 33 was over the bed, the wheel rolled over a metal strip on the floor causing the lift to jerk. The sling tilted, and Resident 33 fell out of the sling and onto the floor. -Staff 25 attempted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · G2022-07-15 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to prevent loss of range of motion and development of contractures for 1 of 1 sampled resident (#6) reviewed for contractures. This failure resulted in Resident 6 developing bilateral (both) ankle contractures, reduced range of motion of both hips and pain in the lower extremities. Findings include: Resident 6 was admitted to the facility in 2017 with diagnoses including dislocation of the right shoulder and contractures of both hands, wrists and elbows. The facility Policy on the Restorative Program (RA) updated 3/2019 indicated the program's focus was on achieving and maintaining optimal physical, mental and psychosocial functioning of the resident and to attain and maintain each resident's practicable functioning. The Policy Guidelines included the following residents may be appropriate for a restorative program: *Any resident who had a decline in level of function from baseline. *Any resident discontinued from active therapy that required ongoing restorative to maintain their functional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-20 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to ensure CNAs received annual performance reviews for 5 of 5 randomly selected CNA staff (#s 6, 10, 14, 23 and 24) reviewed for staffing. This placed residents at risk for lack of care by competent staff. Findings include: On 12/18/24 at 10:00 AM, Staff 2 (DNS) was asked for the annual performance reviews for Staff 6, Staff 10, Staff 14, Staff 23 and Staff 24. On 12/18/24 at 12:52 PM, Staff 1 (Administrator) and Staff 2 were present for an interview. Staff 2 stated Staff 6, Staff 10, Staff 14, Staff 23 and Staff 24 did not have annual performance reviews completed. Staff 2 stated she did not provide annual performance reviews.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to follow physician orders for 2 of 7 sampled residents (#s 9 and 12) reviewed for hospitalizations and medications. This placed residents at risk for adverse medication side effects and fluid overload. Findings include: 1. Resident 12 was admitted to the facility in 1/2024 with diagnoses including chronic heart failure and COPD (Chronic Obstructive Pulmonary Disease). A Physician Order dated 4/19/24 revealed the following: -Daily Weights were to be obtained every morning and staff were to contact the provider for the following weight gain related to heart failure. -Three pounds in 24 hours. -Five pounds in a week. -If weight falls less less then 195, notify the provider. A review of Resident 12's 11/2024 and 12/2024 TARs and Weights and Vitals Summary revealed multiple occasions when Resident 12's weight increased by more than three pounds in a 24 hour period. There was no evidence found in Resident 12's medical record the physician was notified of the three pound weight gain in 11/2024 and 12/2024. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-20 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure records were complete and accurate for 1 of 5 sampled residents (#12) reviewed for medications. This placed residents at risk for inaccurate medical records. Findings include: Resident 12 was admitted to the facility in 1/2024 with diagnoses including chronic heart failure and COPD (Chronic Obstructive Pulmonary Disease). a. A Physician Order dated 4/19/24, revealed the following: -Daily Weights were to be obtained every morning and staff were to contact the provider for the following weight gain related to heart failure. -Three pounds in 24 hours. -Five pounds in a week. -If weight falls less less then 195, notify the provider. A review of Resident 12's 11/2024 and 12/2024 TARs and Weights and Vitals Summary revealed the following: 11/2024: Resident 12's weight was consistently below 195 pounds. 12/2024: Resident 12's weight was below 195 pounds until 12/17/24, when her/his weight was 198.5. On 12/19/24 at 12:56 PM, and 12/20/24 at 8:37 AM, Staff 2 (DNS) stated the 4/18/24 physician order was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-17 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to treat residents with dignity and respect for 1 of 3 sampled residents (#2) reviewed for dignity. This placed residents at risk for a decrease in quality of life. Findings include: On 2/21/24, the Past Noncompliance was corrected when the facility identified the incident and determined Resident 2 was not treated with dignity and respect. The facility's Plan of Correction included: -Removed Staff 7 from her duties; -Audited the hall Staff 7 was assigned to; -Provided in-service training to all nursing staff for abuse and the reporting of abuse; and -Provided signature sheets verifying nursing staff had completed the training. Resident 2 admitted to the facility in 2022, with diagnoses including infection and inflammation. Resident 2's care plan dated 1/18/24, indicated she/he had moderate cognitive impairment but was able to make her/his needs and preferences known. On 2/21/24 the facility submitted a report to the state agency which indicated on 2/20/24, Staff 7 (Former CNA) yelled at Resident 2 and tried…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Potential for harm · E2023-10-05 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews it was determined the facility failed to maintain a homelike environment for 1 of 1 facility reviewed for environment. This placed residents at risk for living in an unkempt environment. Findings include: Observations of the facility's general environment and residents' rooms from 10/2/23 through 10/5/23 identified the following issues: -room [ROOM NUMBER] had jagged edges on the door with paint scratched and peeling. The area below the resident's sink had unfinished patches of drywall. -room [ROOM NUMBER]'s sliding glass patio door was unable to stay securely closed, allowing air to come in and not close properly. -room [ROOM NUMBER] had jagged edges on the door with paint scratched and peeling. -room [ROOM NUMBER] had jagged edges on the door with paint scratched and peeling. -room [ROOM NUMBER] had jagged edges on the door with paint scratched and peeling. -room [ROOM NUMBER] had jagged edges on the door with paint scratched and peeling. -room [ROOM NUMBER] had tape on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-05 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure a resident's advance directive was obtained for 1 of 4 sampled residents (#22) reviewed for advance directives. This placed residents at risk of not having their healthcare wishes honored. Findings include: Resident 22 was admitted to the facility in 2022 with diagnoses including hip fracture, cognitive impairment and dementia. Resident 22's 3/30/22 MDS indicated the resident's cognitive status was severely impaired. Resident 22's 10/5/23 face sheet indicated Witness 1 (Family) was the resident's power of attorney. A review of Resident 22's clinical record revealed no indication Witness 1 was asked if the resident had an advance directive or to provide a copy of the resident's advance directive if one already existed. On 10/4/23 at 8:49 AM Witness 1 stated she was aware of what an advance directive was. She stated Resident 22 already had an advance directive and she told the facility the resident had one, but the facility had not requested a copy. On 10/4/23 at 10:25 AM Staff 5 (SSD) stated she had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-05 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to follow Physician Orders to notify the physician of weight changes for 1 of 2 sampled residents (#24) reviewed for nutrition. This placed residents at risk for delayed treatment. Findings include: Resident 24 was admitted to the facility in 2023 with diagnoses including diabetes and congestive heart failure. A physician order dated 8/30/23 stated Resident 24 was to be weighed daily and the physician was to be notified of weight changes of 3 pounds or greater in 2 days or 5 pounds or greater in a week. A review of Resident 24's daily Weight Summary records from 9/2023 through 10/2023 revealed the following: -From 9/8/23 to 9/10/23 Resident 24 experienced a weight change from 277 pounds to 270 pounds or 7 pounds. No physician notification was made regarding this change. -From 9/8/23 through 9/14/23 Resident 24 experienced a weight change from 277 pounds to 267.9 pounds or 9.1 pounds. No physician notification was made regarding this change. -From 9/19/23 to 9/21/23 Resident 24 experienced a weight change from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-05 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to comprehensively assess a resident for dementia for 1 of 5 sampled residents (#12) reviewed for medications. This placed residents at risk for unassessed care needs. Findings include: Resident 12 was admitted to the facility in 2020 with diagnoses including dementia. Resident 12's 5/10/23 CAA for Cognitive Loss/Dementia failed to indicate specifically how dementia was a problem for the resident, how the resident's dementia manifested, the impact on the resident or a rationale for the care planning decision. On 10/4/23 at 1:10 PM the CAA was reviewed with Staff 2 (DNS) who acknowledged the assessment was not comprehensive.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-05 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure oxygen equipment was properly maintained for 1 of 2 sampled residents (#6) reviewed for respiratory care. This placed residents at risk for respiratory complications. Findings include: Resident 6 was admitted to the facility in 2022 with diagnoses including chronic combined systolic and diastolic heart failure. Observations on 10/2/23 at 3:29 PM and on 10/3/23 at 10:30 AM revealed Resident 6 used oxygen which flowed via nasal cannula from an oxygen concentrator in her/his room. The tubing was labeled and dated 9/16/23, indicating the last time the tubing had been changed. Resident 6's 9/2023 TAR instructed staff to change Resident 6's oxygen tubing every Saturday on the NOC shift. The TAR indicated the resident's tubing was changed on 9/23/23 and 9/30/23. On 10/3/23 at 10:43 AM Staff 3 (RNCM) confirmed the oxygen tubing was dated 9/16/23 and was not changed on 9/23/23 and 9/30/23. Staff 3 stated it was her expectation the tubing was changed weekly and then documented it had been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-05 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview and record review it was determined the facility failed to accurately document in the medical record for 1 of 2 sampled residents (#6) reviewed for oxygen equipment. This placed residents at risk for inaccurate medical records. Findings include: Resident 6 was admitted to the facility in 6/2022 with diagnoses including chronic combined systolic and diastolic heart failure. Observations on 10/2/23 at 3:29 PM and on 10/3/23 at 10:30 AM revealed Resident 6 used oxygen which flowed via nasal cannula from an oxygen concentrator in her/his room. The tubing was labeled and dated 9/16/23, indicating the last time the tubing had been changed. Resident 6's 9/2023 TAR instructed staff to change Resident 6's oxygen tubing every Saturday on the NOC shift. The TAR indicated the resident's tubing was changed on 9/23/23 and 9/30/23. On 10/3/23 at 10:43 AM Staff 3 (RNCM) confirmed the oxygen tubing was dated 9/16/23 and was not changed on 9/23/23 and 9/30/23. Staff 3 stated it was her expectation the tubing was changed weekly and then documented it had been completed.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 8 citations
  • Potential for harm · Ecited before2022-07-15 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    3. Resident 27 was admitted to the facility in 2022 with diagnoses including leg fracture. A review of the medical record revealed Resident 27 did not have an advance directive and there was no information to indicate the facility periodically followed up with the resident related to her/his desire to execute an advance directive. On 7/12/22 at 12:47 PM Resident 27 stated she/he was not offered an advanced directive. On 7/13/22 at 3:11 PM Staff 6 (Social Service Director) stated residents were asked at admission about advance directives. Staff 6 added she did not follow-up with the resident after the advanced directive form was given to them. 4. Resident 14 was admitted to the facility in 2013 with diagnoses including depression and dementia. A 5/27/22 Annual MDS revealed Resident 14 had a BIMS of 9 which indicated moderately impaired cognitive deficits. A review of Resident 14's medical record revealed no advance directive. A review of Care Conference forms from 7/22/21, 10/22/21, 2/9/22, 3/17/22, 5/27/22 revealed no advance directives were reviewed. In an interview on 7/13/22 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-15 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to provide nail care for 2 of 2 sampled residents (#s 5 and 18) reviewed for activities of daily living. This placed residents at risk for unmet needs. Findings include: 1. Resident 5 was admitted to the facility in 2022 with diagnoses including brain damage and leg fracture. Resident 5's care plan dated 1/25/22 included the resident was to be encouraged to perform self-care for showers as able and staff were to provide extensive assistance to finish the shower, including nail care. On 7/11/22 at 4:37 PM and 7/13/22 at 2:31 PM Resident 5 was observed to have very long fingernails with a dark brown substance under all the nails. On 7/14/22 at 2:24 PM Staff 22 (CNA) observed Resident 5's nails and verified they were very dirty and long. Staff 22 stated the current condition of the resident's nails was not acceptable and she would trim and clean the fingernails. 2. Resident 18 was admitted to the facility in 8/2020 with diagnoses including heart failure and dementia. A 6/3/22 MDS revealed Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to follow physician orders for 1 of 5 residents (#2) reviewed for unnecessary medications. This placed residents at risk for medical needs not being met. Findings include: Resident 2 was admitted to the facility in 1/2022 with diagnoses including hypertension. A review of the 7/2022 Treatment Administration Record (TAR) revealed an order for staff to weigh Resident 2 daily and to notify the PCP of weight gain over 3 pounds in a day. The TAR revealed on 7/11/22 Resident 2 weighed 166.8 pounds and on 7/12/22 Resident 2 weighed 171.9 pounds, a gain of 5.1 pounds in one day. A review of the medical record revealed there was no documentation that the physician was notified of Resident 2's weight gain. In an interview on 7/14/22 at 11:09 AM Staff 5 (RNCM) acknowledged the physician was not notified.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure residents received accurate assessments and treatment of pressure ulcers for 1 of 1 sampled resident (#27) reviewed for pressure ulcers. This placed residents at risk for unmet needs. Findings include: Resident 27 was admitted to the facility in 2022 with diagnoses including leg fracture. According to the National Pressure Ulcer Advisory Panel's (NPUAP): Stage 2 Pressure Ulcer: Partial-thickness skin loss with exposed dermis. The wound bed is viable, pink or red, moist and may also appear as an intact or ruptured serum filled blister. These injuries commonly result from a blister presenting as a shallow open ulcer. A readmission Nursing Evaluation for skin issues document dated 6/23/22 indicated Resident 27 had multiple blisters to the right lower leg. There were no further skin evaluation documents found in Resident 27's medical record. A physician order dated 6/24/22 indicated staff were to monitor open blisters on posterior calf and thigh for changes or resolution. On 7/12/22 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-15 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to provide care and services for a resident's CPAP (continuous positive airway pressure machine that uses mild air pressure via a mask to keep breathing airways open during sleep) equipment for 1 of 1 sampled resident (#12) reviewed for respiratory care. This placed residents at risk for respiratory distress. Findings include: Resident 12 was admitted to the facility in 2017 with diagnoses including heart failure and obstructive sleep apnea (inability to breathe normally because of upper airway obstruction). A physician order dated 8/15/21 directed staff to apply the CPAP at bedtime related to obstructive sleep apnea. Staff were to place the CPAP on at bedtime and remove it in the morning. On 7/5/22 at 10:01 PM an Orders Administration Note indicated Resident 6 did not want the CPAP on that night. The resident was using oxygen via nasal cannula. On 7/8/22 at 10:23 AM an Orders Administration Note included the CPAP was not in use at this time, it was non-functioning. On 7/11/22 at 11:05 PM an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-15 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to ensure pharmacy recommendations were addressed by the physician for 1 of 5 sampled residents (#27) reviewed for unnecessary medications. This placed residents at risk for medication complications. Findings include: Resident 27 was admitted to the facility in 2022 with diagnoses including depression and post traumatic stress disorder (PTSD). A physician order dated 6/23/22 indicated the resident received lursidone (antipsychotic medication). A Pharmacist's Medication Regimen Review dated 6/24/22 indicated, The resident is receiving an antipsychotic agent but lacks an allowable diagnosis to support its use. On 7/15/22 at 11:26 AM Staff 2 (DNS) acknowledged the pharmacist review was not reported to the attending physician or the medical director and the recommendations were not implemented.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-15 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure residents were aware of the risk and benefits and had accurate diagnoses for psychotropic medication for 2 of 5 sampled residents (#s 2 and 27) reviewed for unnecessary medications. This placed residents at risk for adverse side effects and unnecessary medications. Findings include: 1. Resident 2 was admitted to the facility in 1/2022 with diagnoses including anxiety. A review of Resident 2's medication orders revealed an order for buspirone (antianxiety medication) for anxiety. A review of Resident 2's 7/2022 MAR revealed Resident 2 received buspirone twice daily. Resident 2's medical record did not include a signed consent for risk versus benefits related to buspirone. In an interview on 7/14/22 at 12:21 Staff 2 (DNS) stated there was no signed consent for Resident 2 to receive buspirone. 2 a. Resident 27 was admitted to the facility in 2022 with diagnoses including depression and post traumatic stress disorder (PTSD). A signed physician order dated 7/1/22 with a start date of 6/23/22 revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-15 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to provide routine dental services to meet the resident's needs for 1 of 1 sampled resident (#18) reviewed for dental care. This placed residents at risk for unmet dental needs. Findings include: Resident 18 was admitted to the facility in 2020 with diagnoses including heart failure. In an interview on 7/12/22 at 11:09 AM Witness 2 (family member) stated Resident 18's lower denture was broken a two years ago and she/he could no longer use them. Care Conference evaluations dated 8/3/21, 11/3/21, 4/8/22 and 7/8/22 revealed no documentation of dental appointments being offered to Resident 18. Social Services Assessments dated 8/10/21,11/5/21 and 2/5/22 revealed no documentation of dental services being offered to Resident 18. On 7/15/22 at 10:07 AM Staff 6 (Social Services Director) stated dental appointments were made if the resident, family or nurse requested them. Staff 6 stated there was no tracking to ensure regular dental appointments were made. On 7/15/22 at 10:11 AM and 1:10 PM Staff 2 (DNS) stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$14,380 in federal fines across 1 penalty.

  • $14,380 — penalty dated 2026-04-27

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to EVERGREEN HEALTHCARE GROUP — 44 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 52.5+1.5 vs chain
Health inspection 3 of 52.4+0.6 vs chain
Staffing 5 of 53.3+1.7 vs chain
Quality measures 4 of 53.0+1.0 vs chain
The other 43 homes this chain runs (chain average 2.5★, per CMS)
1 of 5Alaska Gardens Health and RehabilitationTacoma, WA 1 of 5El Jen Skilled CareLas Vegas, NV 1 of 5Firesteel Healthcare CenterMitchell, SD 1 of 5Gardnerville Health & Rehabilitation CenterGardnerville, NV 1 of 5Laurel Health & Rehabilitation CenterLaurel, MT 1 of 5Livingston Health & Rehabilitation CenterLivingston, MT 1 of 5Palisade Healthcare CenterGarretson, SD 1 of 5Portland Health And RehabilitationPortland, OR 1 of 5Riverview Healthcare CenterFlandreau, SD 1 of 5Shepherd of the Valley Rehabilitation and WellnessCasper, WY 1 of 5Worland Health and RehabilitationWorland, WY 2 of 5Aspen Meadows Health And Rehabilitation CenterBillings, MT 2 of 5Canterbury HouseAuburn, WA 2 of 5Enumclaw Health and RehabilitationEnumclaw, WA 2 of 5Granite Rehabilitation and WellnessCheyenne, WY 2 of 5Independence Health And RehabilitationIndependence, OR 2 of 5Laramie Health and RehabilitationLaramie, WY 2 of 5Mountain View Health And RehabilitationCarson City, NV 2 of 5North Cascades Health and RehabilitationBellingham, WA 2 of 5Seattle Medical Post Acute CareSeattle, WA 2 of 5Shelton Health and RehabilitationShelton, WA 2 of 5Village Health CareGresham, OR 2 of 5Wind River Rehabilitation and WellnessRiverton, WY 3 of 5Fountain Springs HealthcareRapid City, SD 3 of 5La Grande Post Acute RehabLa Grande, OR 3 of 5Pahrump Health And RehabilitationPahrump, NV 3 of 5Prairie View Healthcare CenterWoonsocket, SD 3 of 5Rawlins Rehabilitation and WellnessRawlins, WY 3 of 5Royal Park Health and RehabilitationSpokane, WA 3 of 5Sage View Care CenterRock Springs, WY 3 of 5Thermopolis Rehabilitation and WellnessThermopolis, WY 3 of 5Wheatcrest Hills Healthcare CenterBritton, SD 3 of 5Windsor Health And RehabilitationSalem, OR 4 of 5Americana Health and RehabilitationLongview, WA 4 of 5Buena Vista HealthcareColville, WA 4 of 5Frontier Rehabilitation and Extended CareLongview, WA 4 of 5Hillsboro Health And RehabilitationHillsboro, OR 4 of 5Hot Springs Health & Rehabilitation CenterHot Springs, MT 4 of 5Missoula Health & Rehabilitation CenterMissoula, MT 4 of 5Polson Health & Rehabilitation CenterPolson, MT

Showing 40 of 43; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
PACIFIC NORTHWEST 12 LEASED OPERATIONS HOLDINGS LLCOrganizationDIRECT OWNERSHIP INTERESTsince 08/31/2023
THE DALLES SNF OPERATIONS LLCOrganizationDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/09/2025
CH PNW 12 HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 08/31/2023
COUVE FINANCIAL SERVICES LLCOrganizationINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/11/2025
COUVE HEALTHCARE CONSULTING LLCOrganizationINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/09/2025
PNW 12 OPCO MANAGEMENT LLCOrganizationINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/11/2025
PNW 12 SNF CONSULTING LLCOrganizationINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/09/2025
WASHINGTON-OREGON ASSOCIATES LLCOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 08/31/2023
WITZCORP PNW 12 LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 08/31/2023
HERZKA, YISROELIndividualINDIRECT OWNERSHIP INTERESTsince 08/31/2023
SPIELMAN, SHIMONIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2023
YENOWITZ, YITZCHOKIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2023
CURRY, DANIELLEIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2023
ODENTHAL, JASONIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2023
NAGLE, JORDANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2023
TENNISON, JASENIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2023
TENNISON, LEANAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/31/2023

CMS files one row per role, so the 39 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$3.8M
Net patient revenuemost recent cost report
-3.1%
Operating marginrevenue minus expenses
$111K
Related-party expense3% of expenses
Who pays — share of resident-days
Medicaid 57%Medicare 14%Other / private 29%

This home reported $111K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$526per resident / day
operating cost
$16,001per month
≈ monthly operating cost
$510per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OR

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oregon Medicaid page.

Typical monthly cost in Oregon
$16,760/mo
Nursing home (semi-private)
$18,448/mo
Nursing home (private)
$6,875/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 385172. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-12-20, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next