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Sunnyside Healthcare Center

721 Otis Avenue, Sunnyside, WA 98944 · For profit - Corporation · 80 certified beds · (509) 837-2122 Medicare & Medicaid certified

Call the home — (509) 837-2122 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0605, F0609, F0610) — most recent Dec 20253 actual-harm citations$92,827 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • lower-than-typical staff turnover (21% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $92,827 in federal fines (most recent 2024-11-22)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
812 Miller Ave Ste C · (509) 837-7551 · Call to confirm hours
Pharmacy
2675 E Lincoln Ave · (509) 839-7030 · Call to confirm hours
Grocery
905 E Lincoln Ave · (509) 839-0733 · Call to confirm hours
Park
1521 S 1st St · (509) 837-8660 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.4%14.2%15.4%better
Long-stay residents who lose too much weight6.2%5.5%5.4%worse
Long-stay residents with a catheter left in their bladder1.8%1.0%0.9%worse
Long-stay residents with a urinary tract infection3.3%1.6%2.0%worse
Long-stay residents with depressive symptoms14.2%17.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.3%2.6%3.3%typical
Long-stay residents whose ability to walk worsened27.3%17.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication13.9%12.4%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%93.8%95.3%typical
Long-stay residents with pressure ulcers8.2%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control13.7%22.5%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table9.7%15.1%17.1%better
Short-stay residents who newly got an antipsychotic medication0.5%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine94.2%82.0%79.4%better
Short-stay residents rehospitalized after admission16.4%19.9%22.6%better
Short-stay residents with an outpatient ER visit17.2%13.4%12.0%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

53.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 158 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

53.3%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
57.9%U.S. median 56.6%
Met the expected recovery
0.23U.S. median 0.31
Therapy hours / resident / day
0.14hours / resident / day
Physical therapy
0.02hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 57.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 57 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 30% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF53.3%CMS range 44.8–59.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 7.6–14.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge57.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge43.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge45.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting96.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge96.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.2%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.1%CMS range 3.5–10.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.231.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.51
RN hours/ resident / day
0.72
LPN hours/ resident / day
2.38
Aide hours/ resident / day
3.62
Total nurse hours/ resident / day
0.43
RN hoursweekends
21.3%
Total nursing turnover
30.0%
RN turnover

How full it usually is: this home is certified for 80 beds and averages 75.8 residents a day — about 95% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.62 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.51 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.38 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.22 hrs/resident/day on weekends vs 3.78 on weekdays — 15% thinner on weekends. RN hours go from 0.55 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 21% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

11
deficiencies at the latest standard inspection (2025-12-12)
8
at the previous standard inspection (2024-11-22)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

38 citations, most serious first. The 13 most serious are shown; the remaining 25 are one tap away and print in full.

  • Actual harm · G2024-11-22 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to set-up a visually impaired resident's room to ensure it accommodated the individualized needs and preferences for 1 of 2 residents (Resident 6) reviewed for accommodation of needs and preferences. Resident 6 experienced psychosocial harm as evidenced by changes in their activity, behavior, and mood from their baseline due to their new physical environment that was not individualized for their preference of independent functioning. Findings included . <Resident 6> Review of the medical record showed Resident 6 admitted to the facility on [DATE] with diagnosis to include blindness (visually impaired), anxiety (a feeling of worry, nervousness, or unease), depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), and end stage renal disease (permanent kidney failure that requires a regular course of dialysis or a kidney transplant). The 09/30/2024 comprehensive assessment showed the resident required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-10-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide adequate supervision and implementation of care plan interventions to prevent a fall for 1 of 3 residents (Resident 45) reviewed for falls with injury. Resident 45 experienced an avoidable fall when left alone in the restroom, despite the care plan interventions that showed the resident required supervision while in the restroom. This failure resulted in actual harm to Resident 45 who fell in the restroom, experienced a four-to-five-centimeter (cm) hematoma (an abnormal collection of blood outside of a blood vessel that results from an injury or trauma) and required a transfer to the local emergency room for evaluation and intervention. Findings included . <Resident 45> Review of the medical record showed Resident 45 was admitted to the facility on [DATE] with diagnoses including a stroke (damage to the brain from an interruption of its blood supply), flaccid hemiplegia (occurs after a stroke and causes the affected extremity to have decreased…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-08-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure bed equipment was properly assessed prior to use for appropriate settings for safety, to prevent falls for 1of 1 resident (Resident 4), reviewed for fall from specialized air mattress. This failure resulted in actual harm to Resident 4, who fell from their bed, which had an alternating pressure and low air loss mattress (a mattress with air bladders throughout that constantly inflate and deflate, which helps to reduce pressure on the skin and promote blood flow), experienced bone fractures to their hip and pelvis, a subdural hematoma (brain bleed), and pain. Failure to follow alternating air mattress manufacture directions increased at risk for injury for residents who have them on their beds. Findings included . Record review of the facility's policy titled, Fall Risk, dated 10/2022, showed that residents were evaluated for their risk of falls upon admission and annually. A plan of prevention was initiated for identified risks.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide supervision and implement care plan interventions to prevent a resident-to-resident altercation for 2 of 8 residents (Resident 1 and 2) reviewed for avoidable accidents. This failure placed the residents at risk for physical abuse, serious pain and injury, and emotional distress. Findings included. Review of a policy titled, Safety and Supervision of Residents, revised 07/2017, showed resident safety and supervision and assistance to prevent accidents were facility-wide priorities. The care team would obtain information from assessments and observations to identify hazards or risks for individual residents. The care team would target interventions to reduce individual risks related to hazards including adequate supervision. Implementing the interventions included communicating these specific interventions to all relevant staff and ensuring the interventions were implemented. Resident 1Review of the medical record showed Resident 1 was admitted to the facility with diagnoses including Down Syndrome (a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · E2026-03-09 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to allow residents the right to make choices related to the time of day for showering for 3 of 4 residents (Residents 1, 2, and 3) reviewed for self-determination. This failure placed the residents at risk for distress, poor hygiene, and an undignified existence.Findings included. Review of a policy titled, Resident Rights, 02/2021, showed resident rights included the right to a dignified existence and self-determination. Resident 1Review of the medical record showed Resident 1 was admitted to the facility with diagnoses including a dislocation of the right knee, anxiety, and need for assistance with personal care. The 01/06/2026 comprehensive assessment showed Resident 1 was independent with activities of daily living [(ADLs) activities related to personal care] and had a moderately impaired cognition (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses). The assessment also showed it was very important for Resident 1 to make choices regarding their customary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-09 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure residents were provided the opportunity to be involved in making decisions about care and treatment for 2 of 3 residents (Residents 3 and 2) reviewed for rehabilitation services. This failure placed the residents at risk for a decline in physical functioning, worsening mobility, and frustration.Findings included. Review of a policy titled, Care Plans, Comprehensive Person-Centered, dated 03/2022, showed the resident's comprehensive person-centered care plan was consistent with the resident right to participate in the development and implementation of the care plan, including the right to participate in determining the type, amount, frequency, and duration of care; receive the services included in the care plan; and see the care plan and sign it after significant changes were made. Resident 3Review of the medical record showed Resident 3 was admitted to the facility with diagnoses including diabetes (a group of diseases that affect how the body uses blood sugar), paraplegia (the inability to voluntarily move lower…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-09 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide pharmaceutical services (including procedures that assure the accurate acquiring, receiving, dispensing, and administering of drugs) to meet the needs of 1 of 3 residents (Resident 1) reviewed for pharmacy services. This failed practice placed the residents at risk for ongoing, uncontrolled pain and emotional distress. Findings included. Review of a policy titled, Administering Medications, dated 04/2019, showed medications were administrated in a safe and timely manner as prescribed. Review of the medical record showed Resident 1 was admitted to the facility with diagnoses including rheumatoid arthritis (a chronic, progressive disorder where the immune system attacks joint linings, causing painful inflammation, stiffness, and potential deformity) and a history of compression fractures (a collapse of weakened bones that cause severe back pain) in the spine. The 01/09/2026 comprehensive assessment showed Resident 1 required maximum assistance/dependent on one to two staff members for activities of daily living:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-12 · tag F0645 — pattern
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to review and validate the Preadmission Screening and Resident Reviews ([PASRR], an assessment to ensure individuals with serious mental illness [SMI] or intellectual/developmental disabilities [ID/DD] are not inappropriately placed in nursing homes for long term care) accuracy prior to admission and have the required Level 2 referral sent if the residents had a positive Level 1 PASRR as required for 3 of 5 residents (Resident 62, 33 and 8) reviewed for PASRR. This failure placed the residents at risk for inappropriate long term care placement and not receiving necessary mental health care and services. Findings included . Review of an undated policy titled PASRR (Pre-admission Screening & Resident Review, showed every resident would be screened for mental illness or ID prior to admission. The policy showed if a Level 2 referral was required, that had to be completed prior to admission by the designated authority. Resident 62 Review of the residents'…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-12 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure cleanliness, discard expired foods, and to follow the thawing and cooling process of foods in 1 of 1 kitchen reviewed for safe and sanitary kitchen. This failed practice placed all residents at risk for Food borne illness (caused by consuming foods that are contaminated with harmful pathogens [bacteria that reproduce rapidly once entered in the body and can damage tissues and cause illness]). Findings included . Review of the July 2024 Food and Drug Administration code showed bacteria grew quickly when food was not properly cooled. The code showed hot food should be cooled in a two-step process in order to reach 70 degrees Fahrenheit (a unit of measure) over a two-hour period to be free of bacterial growth, and then further cooled to 41 degrees Fahrenheit or less before storing. During an initial tour of the kitchen on 12/08/2025 at 9:10 AM, showed: the four refrigerator and freezers against the wall inside the door with dried, stuck on white fingerprint smears on the door handles and the doors. Inside…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-12 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure staff maintained components of an infection prevention control program to prevent the development and transmission of infections for, 1) hand hygiene and glove change for 5 of 9 staff (Staff Q, P, K, F, and R) reviewed during resident cares and meal service and, 2) use of Personal Protective Equipment (PPE) in an enhanced barrier precaution (EBP, indicated with high contact resident care activities with an infection, a long term wound, central line device or colonization [the presence of a bacteria that has not yet started its infection process] of an multi drug resistant organism) room for 1 of 3 residents (Resident 44) reviewed for infection control. This failure placed residents at an increased risk for exposure to cross contamination (harmful spread of diseases) and transmission of infectious diseases. Findings included . Review of Centers for Disease Control and Prevention (CDC) recommendations titled, Clinical Safety: Hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-12 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure grievances (resident and/or resident representative concerns that can be voiced or written), conveyed by the resident, underwent prompt resolution through to their conclusion nor were residents appropriately updated on their grievance progress/conclusion for 2 of 5 residents (Residents 8 and 62) reviewed for the grievance process. This failure placed residents at risk for unresolved concerns and unmet care needs. Findings included. Review of the facility policy titled, Grievances, dated 08/01/2024, showed the facility .actively seeks resolution to concerns and attempt to keep the individual who filed grievance updated on progress toward resolution. The policy showed that residents could convey grievances verbally or in writing and the grievance officer would be responsible for overseeing the receiving, investigating, and tracking the grievances through to their conclusion. The policy showed that grievances would be documented on the grievance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-12 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure psychotropic medications (medications capable of affecting the mind, emotions, and behavior) had specific person-centered behaviors being monitored to reflect adequate need of the medication for 2 of 5 residents (Residents 33 and 62) and failed to obtain informed consents prior to administering psychotropic medications for 1 of 5 residents (Resident 33) reviewed for unnecessary medications. This failed practice placed residents at an increased risk for duplicate therapy, receiving medications they no longer needed and/or increased behaviors due to inadequate dosing of medication. Findings included.Resident 33 Review of the resident's medical records showed they were admitted to the facility on [DATE] with diagnoses to include dementia (the loss of the ability to think, remember, and reason to levels that affect daily life and activities), anxiety (a feeling of worry, nervousness, or unease about something with an uncertain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-12 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to develop comprehensive resident centered care plans for 2 of 6 residents (Residents 52 and 30) reviewed for care plan development. This failure placed residents at risk for unmet care needs. Findings included .Resident 52 Review of the resident's medical record showed they were admitted to the facility with diagnoses to include benign prostatic hyperplasia (BPH a condition in which the prostate gland is enlarged and blocks urine flow), respiratory disease, and diabetes. Review of the comprehensive assessment dated [DATE] showed the resident had moderately impaired cognition, required total staff assistance for dressing and transferring and utilized a retention catheter (a flexible plastic or rubber tube inserted into the bladder to drain urine) for urinary elimination needs. Record review of Resident 52's physician orders dated September 2025 to December 2025 showed medical orders for use and justification of the retention catheter related…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 25 citations
  • Potential for harm · Dcited before2025-12-12 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide the necessary care and services to maintain communication abilities for 1 of 3 residents (Resident 13) reviewed for the use of hearing aid (HA) devices. This failure placed the resident at risk for unmet care needs and the inability to participate in daily activities to the highest extent possible. Findings included . Based on observation, interview and record review the facility failed to provide the necessary care and services to maintain communication abilities for 1 of 3 residents (Resident 13) reviewed for the use of hearing aid (HA) devices. This failure placed the resident at risk for unmet care needs and their inability to participate fully in daily activities to the highest extent possible. Findings included . Resident 13 Review of the resident's medical record showed they were admitted to the facility with diagnoses which included. Alzheimer disease (a progressive brain disorder that slowly destroys memory) and congestive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-12 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice regarding a residents central venous access device (CVAD, also known as a central line, is a thin, soft tube that is inserted into a main vein in the arm, leg, or neck for long-term administration of antibiotics, medication, nutrition, and/or blood draws) for 1 of 2 residents (Resident 30) reviewed for quality of care. This failed practice placed residents at risk of further infection, a delay in treatment, and adverse outcomes regarding their CVAD. Findings included .Review of the facility's guidance titled, Central Venous Catheter Care and Dressing Change, revised June 2025, showed the facility's purpose was to prevent complications associated with intravenous therapy (IV, the administration of medications or fluids directly into a person's vein) and central line related infections .with contaminated, loosened, soiled, or wet dressings.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to assess, monitor, or treat new skin issues to prevent the worsening of two facility-acquired pressure injuries (PIs, sores (ulcers) that happen on areas of the skin that are under pressure) for 1 of 3 residents (Resident 60) reviewed for PIs. This failed practice placed residents at risk for worsening or new PIs, increased pain, and unmet care needs.Findings included .Review of the 09/2020 policy titled Skin at Risk/Skin Breakdown showed when a resident has a PI, they were to receive treatment and services to promote healing, prevent infection, and prevent worsening or new PIs. The policy showed when a new PI was identified the Licensed Nurse (LN) would document the skin impairment (measurements, size, and description), assess pain, document on the skin form, notify the provider and obtain new orders, update the Treatment Administration Record (TAR), and notify the Resident Representative (RR). Additionally, the policy showed if the PI was identified after admission, the LN was to initiate alert charting,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure 1 of 3 residents (Resident 52) with a retention catheter (a small plastic or rubber tube inserted into the bladder to drain urine) reviewed for catheter care, received appropriate care and services to mitigate the risk of infection in the urinary tract. This failure placed residents at risk for illness and a decline in health status. Findings included . Record review of the facility's policy titled Catheter Care, Urinary dated 08/2022 showed that staff were to always position the drainage bag lower than the resident's bladder to prevent urine from flowing back into the urinary bladder. Review of Lippincott's Essentials for Nursing Assistants 4th edition page 574 showed, * Raising the urine drainage bag up higher than the bladder can cause old, contaminated urine to run back into the bladder, which can lead to infection. * Always make sure that the drainage bag is placed at a level lower than the person's bladder. Resident 52 Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-12 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide a safe, functional, and sanitary environment for 1 of 2 shower rooms (100 hall), 1 of 1 weight room, 1 of 1 laundry room, and 5 of 3 Hoyer (a type of device that safely transfers a resident with limited mobility, such as inability to stand safely) lifts reviewed for a safe and sanitary environment. This failure placed residents at an increased risk of not feeling safe and secure with their environment and unmet care needs. Findings included . Laundry Room During a concurrent observation and interview on 12/10/2025 at 4:30 PM, Staff E, Maintenance Director, was in the laundry's dirty linen sorting room with the surveyor. On the wall, by the door that entered the rest of the laundry area, was a six inch (a unit of measure) long by five inches wide hole in the dry wall behind the rubber base board that was peeling off. The section of missing dry wall had been broken into numerous pieces that lay in a pile below the hole in the wall. Staff E stated they were unsure of what happened, but it needed to be fixed and was an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-17 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to serve meals at a preferred temperature for 3 of 4 residents (Resident 1, 2, and 3) reviewed for food temperatures. This failure placed the residents at risk for inadequate nutritional intake, weight loss, and dissatisfaction with their dining experience. Findings included . <Resident 1> Review of the medical record showed Resident 1 was admitted to the facility with diagnoses including diabetes (a group of diseases that result in too much sugar in the blood), paraplegia (the loss of muscle function in the lower half of the body, including both legs), and depression. The 03/27/2025 comprehensive assessment showed Resident 1 was independent with activities of daily living (ADLs); dependent on one to two staff for transfers and showering. The assessment also showed Resident 1 was cognitively intact. A concurrent observation and interview on 06/17/2025 at 12:16 PM, showed Resident 1 sitting in their wheelchair in their room at their over the bed table. They stated they were waiting for their lunch tray. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-27 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain a clean and sanitary environment in 1 of 1 kitchen (Main Kitchen) reviewed for food preparation and storage safety. This failure placed all residents, staff, and visitors that ate out of the Main Kitchen at risk for food contamination (the unintended presence of potentially harmful substances including microorganisms or chemicals in food) and food borne illnesses. Findings included . Review of a policy titled, Sanitation, dated 11/2022, showed the facility would maintain a clean and sanitary food service area. During an interview on 03/25/2025 at 3:58 PM, Staff F, Maintenance Director, stated there was a pipe under the kitchen floor, about four feet underground that had broken. They stated they had put the restrooms, located on the other side of the kitchen wall of the dishwasher area, out of service and the doors were locked so they could not be used. They stated the dishwasher was also out of service, not because it was broken, but because it could not drain. They stated the incident happened…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-27 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide a dining experience that promoted resident respect and dignity for 1 of 6 residents (Resident 1) reviewed for dignity. This failure placed the resident at risk for low self-esteem and an undignified dining experience. Findings included . Review of a policy titled, Resident Rights, dated 02/2021, showed federal and state laws guarantee certain rights to all residents, including the right to a dignified existence and the right to be treated with respect, kindness, and dignity. <Resident 1> Review of the medical record showed Resident 1 was admitted to the facility with diagnoses including heart failure, arthritis, and weakness. The 03/12/2025 comprehensive assessment showed Resident 1 required substantial assistance of one staff member for activities of daily living and supervision for eating. The assessment also showed Resident 1 had a moderately impaired cognition. Resident 1 was able to make their needs known. A concurrent observation and interview on 03/25/2025 at 3:16 PM, showed Resident 1 sitting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-27 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure 2 of 3 residents (Resident 2 and 3), reviewed for activities of daily living, received goods and services to maintain their ability to eat independently. This failure placed the residents at risk for low self-esteem, the inability to feed themselves, and dissatisfaction with their dining experience. Findings included . <Resident 2> Review of the medical record showed Resident 2 was admitted to the facility with diagnoses including rheumatoid arthritis (a chronic arthritis that affects the small joints in the hands and feet, often causing joint deformity) and muscle weakness. The 12/09/2024 comprehensive assessment showed Resident 2 was independent with eating. The assessment also showed Resident 2 was cognitively intact. A concurrent observation and interview on 03/26/2025 at 11:59 AM, showed Resident 2 lying in bed. Both hands were on top of the blankets and showed deformed fingers. Resident 2 was able to slightly flex their fingers with difficulty. They stated they preferred to eat with metal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-01-31 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a sanitary and homelike environment by not consistently cleaning the heating and air exchange vents and/or changing the filters for 4 of 4 dining rooms (DR) ([NAME], Garden, Transition Care Unit [TCU], and Private), 3 of 3 hallways (Hallways 100, 200, and 300), and 1 of 1 kitchen. Additionally, the facility failed to ensure 1 of 1 laundry room was free from built-up dust and lint to the dryers and the water and exhaust pipes. This failed practice placed residents at risk for an undignified existence, infections, and safety hazards. Findings included . <Dining Rooms> An observation in the Garden DR on 01/30/2025 at 10:19 AM, showed a white vent to the wall directly across from the refrigerator had visible built-up brown dust to the slats that extended to the white walls surrounding the vent. The DR showed three white vents along the length of the window that also had built-up brown dust to the slats. An observation in the Private DR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide goods and services that met professional standards of care for 2 of 3 residents (Resident 3 and Resident 7) reviewed for documentation before and after receiving an opioid (a powerful class of medications meant to be used for a short time after an injury or surgery to manage acute pain and enable activity) pain medication. The failure to assess and document resident's symptoms before and after receiving pain medication put the residents at risk for unmet care needs. Findings included . Record review of the facility's policy titled, Pain Assessment and Management, dated 10/2022, showed that when opioids were used for pain management, the resident was monitored for medication effectiveness. Record review of the facility's policy titled, Charting and Documentation, dated 04/2008, showed that all medications administered must be documented in the resident's clinical record that included date and time medication given, assessment data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-22 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a medication error rate less than 5 percent (%, unit of measure). During observation of 25 opportunities for error, 1 of 3 Licensed Nurses (LNs, Staff O), made three errors, an error rate of 12 %. This placed residents at risk for side effects, unnecessary medications, and/or reduced medication effectiveness due to improper administration. Findings included . Review of the policy titled Medication Administration-General Guidelines dated 08/2018, showed LNs would follow the Five Rights of medication administration: right resident, right drug, right dose, right route, and right time. The five rights should be followed with each medication and verified three times; when the medication is selected, removed from the container, and after the dose was prepared and put away. Review of the policy titled Ordering and Receiving Non-Controlled Medications from the Dispensing Pharmacy dated 08/2018, showed medications would be ordered five to seven days before running out to ensure adequate supply is on hand.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-22 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to provide a safe, functional, sanitary environment by not providing scheduled maintenance services for repairs or cleaning for 1 of 1 kitchen. This failed practice placed the residents at risk for cross contamination, food borne illness and negative health outcome. Findings included . <Ceiling> During an observation on 11/17/2024 at 9:00 AM, the ceiling over the hood where the dishwasher was located had chunks of plaster and dry wall locate on top of the hood. Above was part of missing plaster and or dry wall which had been missing and fell onto the hood. Additionally, there were hanging dust balls on the ceiling over the freezers and refrigerators in a 10-foot span across the ceiling with fuzzy black spots. During an interview on 11/17/2024 at 9:05 AM, Staff H, Dietary Manager (DM), stated that there had been a water leak above the area of where the dishwasher/hood had been located and it was patched. The ceiling fell out onto the hood and had been there for some time. They reported it to maintenance and the administrator.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-22 · tag F0559 — isolated
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a written notification of room changes including the reason for the move to the resident/resident representative for 1 of 2 resident (Residents 6) reviewed for room changes. This failure placed the resident at risk for feelings of frustration and an increased risk for accidents. Findings included . Review of the facility's policy titled, Room/Roommate & Change Notification, updated 05/2022, showed the Social Services Director/Designee notifies the resident and/or representative of the new room change or roommate (prior to the change), documents the decision and notification in the medical record and monitors the resident's acclimation to the new environment/roommate for 24 hours and documents in the medical record. <RESIDENT 6> Review of the medical record showed Resident 6 admitted on [DATE] with diagnosis to include blindness, anxiety (a feeling of worry, nervousness, or unease). The 09/30/2024 comprehensive assessment showed that the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-22 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report allegations of potential abuse and/or neglect to the State Agency, for 1 of 5 residents (Residents 69), reviewed for abuse/neglect. This failure placed the residents at risk for unidentified abuse/neglect, and the potential continued exposure to abuse and/or neglect. Findings included . Review of the facility's policy titled, Abuse - Screening, Training, Identification, Investigation, Reporting, and Protection, revised January 2023, showed that it was the facility's policy to report allegations of abuse to the appropriate reporting authority. <Resident 69> Review of the resident medical record showed they were admitted on [DATE] with a diagnosis including heart complications. Review of the 10/10/2024 comprehensive assessment showed the resident was cognitively intact an able to make their needs known. During an interview on 11/17/2024 at 3:42 PM, Resident 69 stated a night shift nursing assistant (NA) was rough when assisting the resident with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-22 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to conduct a thorough investigation into an allegation of abuse for 1 of 5 residents (Resident 69), reviewed for abuse and neglect. This failure placed the residents at risk for unidentified abuse, unmet care needs, and the potential for continued exposure to abuse and/or neglect. Findings included . Review of the facility's policy titled, Abuse - Screening, Training, Identification, Investigation, Reporting, and Protection, revised January 2023, showed that it was the facility's policy to protect residents from abuse and .All alleged incidents of abuse, neglect, abandonment, mistreatment, injuries of unknown source, personal and/or financial exploitation, or misappropriation of resident property must be thoroughly investigated . The policy showed that facility staff were to identify inappropriate behaviors such as .derogatory language, rough handling . and that if a staff member was involved in allegation of abuse they were to be removed from their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-22 · tag F0847 — isolated
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a resident had the cognitive capacity to understand the nature and implication of entering into a binding arbitration agreement used to settle disputes without a jury trial for 1 of 4 residents (Resident 72) reviewed for arbitration. This failure placed the resident at risk for a lack of understanding of the legal contract they had signed and their right to make a choice for a jury trial in the event of a dispute with the facility. Findings included . Review of the Code of Federal Regulations 483.70 (m)(2)(i,ii), F847 Entering Into Binding Arbitration Agreements, showed the facility must ensure the agreement is explained to the resident and/or their representative in a form and manner that the resident understands. The resident or their representative acknowledges that they understand the agreement. <Resident 72> Review of the resident's medical records showed they were admitted to the facility on [DATE] with diagnosis including fracture of leg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement components of their infection prevention and control precautions regarding Legionella (a bacteria that can cause a severe respiratory disease) testing protocols and procedures when the control measures (actions or steps taken), adopted to reduce the potential growth/spread of pathogens (bacteria, virus or other microorganisms that can cause diseases) in water, were not met for the water management program (WMP) reviewed for infection control. These failures placed residents at an increased risk for exposure to cross contamination (harmful spread of diseases) and transmission of infectious diseases. Findings included . Review of the Department of Social and Health Services, Dear Nursing Home Administrator Letter, guidance titled, Clarifying Requirements to Reduce Legionella Risk in Healthcare Facility Water Systems, dated 09/18/2018, showed the facility's WMP must, at a minimum: • Conducts a facility risk assessment to identify where Legionella and other opportunistic waterborne pathogens could grow…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-04 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to monitor the effectiveness of medications that affect blood pressure (BP [the force of blood against the walls of the arteries]) and heart rate (HR [the number of times the heart beats in one minute]) for 1 of 3 residents (Resident 1) reviewed for unnecessary medications. This deficient practice placed the resident at risk of developing abnormal vital signs (body temperature, heart rate, respiration rate, and BP) , experiencing adverse side effects, and the potential of receiving medications unnecessarily. Findings included . <Resident 1> Review of the medical record showed Resident 1 admitted to the facility on [DATE] with diagnoses of dementia (a disease causing impaired ability to remember and interferes with ability to complete everyday tasks), heart attack (event that occurs when blood flow to the heart muscle is blocked causing the muscle to die and the heart to not operate as efficiently), stroke (event that occurs when blood flow to the brain is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-10 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide a dignified dining experiences for 4 of 9 residents (Residents 30, 29, 37, and 8) reviewed for dignity. The staff delayed feeding assistance to Resident 30, did not engage with residents during the mealtime, disallowed Resident the opportunity to experience home cooked meals in the dining room, referred to the residents that required meal assistance as feeders, and administered medications during mealtime in the assisted dining room. These failures placed the residents at risk of a less than homelike environment and a diminished quality of life. Findings included . Review of the facility's undated policy titled Federal Resident Rights, stated residents must be treated with respect and dignity and ensure residents could exercise their rights without interference or retaliation from the facility. Review of Centers for Medicare and Medicaid Services (CMS) guidance §483.10(a)-(b)(1)&(2) in Appendix PP, last revised on 02/03/2023, for treating residents with dignity and respect while dining, showed staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-10 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to have sufficient staff to provide care and services for 2 of 3 residents (Resident 24 and 31) reviewed for restorative nursing programs, and 1 of 9 residents (Resident 30) reviewed for assistance in the dining room. These failures placed residents at risk for unmet care needs. Findings included . <Restorative Nursing> <Resident 24> Review of Resident 24's medical record showed they were admitted to the facility on [DATE] with a diagnosis of myasthenia gravis (a condition that causes muscle weakness). The most recent assessment, dated 09/13/2023, showed the resident was not ambulatory (able to walk around) and required extensive assistance from two staff members for standing transfers and mobility. The resident was alert and cognitively intact. Review of Resident 24's care plan, dated 09/15/2023, showed the resident had a restorative nursing program (a program that promotes the resident's ability to adjust to living as independently and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-10 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure infection control standards for hand hygiene (HH) were maintained during dining service for 6 of 6 residents (Residents 16, 56, 43, 8, 12, and 48), and during personal care for 1 of 1 resident (Resident 48) reviewed for urinary catheter use. Additionally, the facility failed to ensure infection prevention measures were implemented for 1 of 1 laundry rooms reviewed for cleanliness. These failed practices placed residents at risk for exposure to infectious organisms and transmission of diseases. Findings included . Review of the facility's policy titled, Hand Hygiene, revised 12/15/2021, showed the recommended process for washing hands included wetting the hands with clean, warm, running water, applying soap, rubbing hands together vigorously for at least 20 seconds, covering all surfaces of the hands and fingers, then rinsing hands with water and drying thoroughly with a disposable towel. Alcohol based hand rub (ABHR) could be used…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-10 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide necessary care and services to ensure residents activities of daily living (self-care activities) did not decline for 2 of 3 residents (Residents 24 and 31) reviewed for mobility. The facility failed to consistently implement restorative nursing for the developed standing and ambulation programs, which placed the residents at risk for an avoidable decline in function and a diminished quality of life. Findings included . <Resident 24> Review of Resident 24's medical record showed the resident admitted to the facility on [DATE] with a diagnosis of myasthenia gravis (a progressive disease that causes muscle weakness). Review of Resident 24's most recent assessment, dated 09/13/2023, showed the resident was cognitively intact and required extensive assistance from two staff members for standing and transfers. Review of the resident's most recent care plan, dated 09/15/2023, showed the resident had a restorative nursing program, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-10 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a medication error rate of less than five percent. Two medication errors were identified for 2 of 8 residents (Residents 38 and 4) observed during 25 medication administration opportunities that resulted in an error rate of 8%. Errors in medication administration had the potential to place residents at risk for not receiving the full therapeutic effect of the medication and possible adverse side effects. Finding included . Review of the Instructions for use by the U.S. Food and Drug Administration, (USFDA) dated 12/2022, showed to keep the needle in the skin for at least 6 seconds, and keep the push button pressed all the way in until the needle has been pulled out of the skin. This process is to ensure the full dosage was provided. <Resident 38> Review of Resident 38's medical record showed the resident was admitted to the facility on [DATE] with diagnoses including Diabetes (a disease that results in too much sugar in the blood)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-10 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure medication was discarded when expired for one of two medication carts reviewed for medication storage. This failure placed residents at risk of receiving compromised or ineffective medication. Findings included . Review of the facility's policy Medication Administration General Guidelines, dated 01/2023, stated nurses should date the medication when the medication was opened, and some multi-dose vials have shortened expiration dates once opened, to ensure medication purity and potency .expiration dates were to be checked and expired medication will not be administered to residents. Review of the U.S. Food and Drug Administration's (USFDA) Information Regarding Insulin Storage, dated 09/19/2017, showed insulin contained in vials supplied by manufacturers may be used up to 28 days. During and observation and concurrent interview on 10/06/202 at 11:35 AM, Staff G, Licensed Practical Nurse, retrieved a vial of Insulin from Hall 100 medication cart drawer that had a date of 07/24/2023 on a vial of insulin.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$92,827 in federal fines across 3 penalties.

  • $60,632 — penalty dated 2024-11-22
  • $24,752 — penalty dated 2023-10-10
  • $7,443 — penalty dated 2023-08-24

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.9+0.1 vs chain
Health inspection 3 of 52.5+0.5 vs chain
Staffing 3 of 52.5+0.5 vs chain
Quality measures 4 of 54.4-0.4 vs chain
The other 273 homes this chain runs (chain average 2.9★, per CMS)
1 of 5Anchor Post AcuteAiken, SC 1 of 5Arbor Post AcuteChico, CA 1 of 5Artesia Palms Care CenterArtesia, CA 1 of 5Arvin Post AcuteArvin, CA 1 of 5Ashland Post AcuteAshland, OR 1 of 5Bakersfield Post AcuteBakersfield, CA 1 of 5Beachwood Post-Acute & RehabSanta Monica, CA 1 of 5Brookshire Post AcuteDenver, CO 1 of 5Brushy Creek Post AcuteGreer, SC 1 of 5Buckeye Care And RehabilitationLancaster, OH 1 of 5Carnegie Park Post AcutePittsburgh, PA 1 of 5Cascade Terrace Post AcutePortland, OR 1 of 5Centennial Post AcuteAnchorage, AK 1 of 5Chandler Creek Post AcuteGreer, SC 1 of 5Chehalem Post AcuteNewberg, OR 1 of 5Country Hills Post AcuteEl Cajon, CA 1 of 5Delhi Post-AcuteCincinnati, OH 1 of 5Dublin Post AcuteDublin, OH 1 of 5Edisto Post AcuteOrangeburg, SC 1 of 5Evan Terrace Post AcuteMcMinnville, OR 1 of 5Forest Acres Post AcuteColumbia, SC 1 of 5Grandview Post AcuteCookeville, TN 1 of 5Great Plains Post AcuteWichita, KS 1 of 5Hemet Hills Post AcuteHemet, CA 1 of 5Highland Hills Post AcutePittsburgh, PA 1 of 5Highline Post AcuteDenver, CO 1 of 5Johns Island Post AcuteJohns Island, SC 1 of 5Karcher Post AcuteNampa, ID 1 of 5Kennedy Care CenterLos Angeles, CA 1 of 5Kern River Transitional CareBakersfield, CA 1 of 5Lakeview Post AcuteFlorissant, MO 1 of 5Marion Valley Post AcuteMarion, OH 1 of 5Mirage Post AcuteLancaster, CA 1 of 5Monroeville Post AcuteMonroeville, PA 1 of 5Napa Post AcuteNapa, CA 1 of 5North Royalton Post AcuteParma, OH 1 of 5Northstar Post AcuteCarson City, NV 1 of 5Overland Park Post AcuteOverland Park, KS 1 of 5Pikes Peak Post AcuteColorado Springs, CO 1 of 5Ridgeway Post AcutePetaluma, CA

Showing 40 of 273; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
PROVIDENCE GROUP NH, LLCOrganizationDIRECT OWNERSHIP INTERESTsince 05/14/2024
PACS GROUP, INC.OrganizationINDIRECT OWNERSHIP INTERESTsince 05/14/2024
PACS HOLDINGS, LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 05/14/2024
TRUIST BANKOrganization5% OR GREATER SECURITY INTERESTsince 08/01/2024
APT, FREDERICKIndividualOPERATIONAL/MANAGERIAL CONTROLsince 05/14/2024
DUNCAN, JAMESIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/01/2024
FLEMMING, STANLEYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/01/2024
HISSAM, ELAINEIndividualOPERATIONAL/MANAGERIAL CONTROLsince 08/01/2024
JERGENSEN, JOSHUAIndividualOPERATIONAL/MANAGERIAL CONTROLsince 05/14/2024
MITCHELL, JOHNIndividualOPERATIONAL/MANAGERIAL CONTROLsince 05/14/2024
PROVIDENCE ADMINISTRATIVE CONSULTING SERVICES INCOrganizationADP OF THE SNFsince 08/01/2024

CMS files one row per role, so the 13 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.9M
Net patient revenuemost recent cost report
-11.0%
Operating marginrevenue minus expenses
$995K
Related-party expense10% of expenses
Who pays — share of resident-days
Medicaid 56%Medicare 20%Other / private 24%

This home reported $995K paid to related parties — landlords or management companies under common ownership — equal to about 10% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$479per resident / day
operating cost
$14,552per month
≈ monthly operating cost
$431per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Washington Medicaid page.

Typical monthly cost in Washington
$13,155/mo
Nursing home (semi-private)
$15,969/mo
Nursing home (private)
$7,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 505226. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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