Bridge Crest Post Acute
5220 Northeast Hazel Dell Avenue, Vancouver, WA 98663 · For profit - Limited Liability company · 89 certified beds · (360) 693-1474 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 2 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (55) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $212,847 in federal fines (most recent 2025-10-27)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- nursing-staff turnover (63%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.9% | 14.2% | 15.4% | typical |
| Long-stay residents who lose too much weight | 5.9% | 5.5% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 2.6% | 1.0% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 2.4% | 1.6% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 10.9% | 17.7% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.4% | 2.6% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 10.1% | 17.2% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 8.7% | 12.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 93.2% | 93.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.8% | 4.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 9.5% | 22.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 15.8% | 15.1% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 1.8% | 1.3% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 63.4% | 82.0% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 19.8% | 19.9% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 23.5% | 13.4% | 12.0% | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
66.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 140 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 46.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 60 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 36% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 13% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 66.3%CMS range 56.5–75.2 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.3%CMS range 7.6–13.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 46.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 31.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 40.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 95.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.7%CMS range 3.5–9.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.82 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 89 beds and averages 70.9 residents a day — about 80% occupied, or roughly 18 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.10 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.75 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.18 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.49 hrs/resident/day on weekends vs 4.35 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 0.87 to 0.47 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 63% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
55 citations, most serious first. The 18 most serious are shown; the remaining 37 are one tap away and print in full.
- Immediate jeopardy · J2023-11-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure there was a comprehensive and safe system in place for residents dependent on emergency respiratory equipment in a power failure including the proper emergency equipment at the bedside, a written emergency plan for residents dependent on life sustaining equipment and staff who specialized in respiratory care equipment and were knowledgeable in respiratory care for 1 of 1 sampled resident (Resident 10) reviewed for respiratory services. This facility failure, to have a necessary respiratory care system placed residents at risk of death in an emergency situation and was determined to be a Immediate Jeopardy. This failure placed residents at risk for serious adverse outcomes in the event of an emergency and a diminished quality of life. An Immediate Jeopardy (IJ) was called on 11/07/2023 at 3:00 PM when the facility failed to have emergency equipment at the bedside, a respiratory care related emergency plan and adequately trained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2023-11-14 · tag F0906 — isolatedProvide enough power supply for lighting all entrances and exits; equipment for fire detection and alarm systems, and extinguishers.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation and interview, the facility failed to ensure the required Type 1 essential electrical system (EES) and generator was in place and operational prior to accepting a ventilator assisted resident where an emergency electrical power system would be needed to maintain life support equipment in the event of a power outage for 1 of 1 sampled residents (10) reviewed for respiratory services. This was determined to be an Immediate Jeopardy to not have the necessary Type 1 EES system and placed residents at risk of death if an emergency occurred. This failure placed residents at risk in case of a power outage and needing respiratory support. An Immediate Jeopardy (IJ) was called on 11/07/2023 at 3:00 PM when the facility failed to have a Type 1 electrical system when the facility was providing care to a resident who was a ventilator assisted individual. The IJ was determined to have started in 03/21/2023 when Resident 10 was ordered a non-invasive mechanical device for life sustaining equipment. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-10-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to consistently assess, monitor, and provide wound care treatments as ordered to existing pressure ulcers for 1 of 3 residents [Resident 1] reviewed for pressure ulcers. Resident 1 experienced harm when the residents left heel wound became malodorous, excessive fluid discharge, developed a maggot (fly larvae) infestation that required hospitalization and antibiotic treatment and placed the resident at risk of decreased quality of life. Findings included.Record review of the National Library of Medicine article, titled, Maggot Infestation: Various Treatment Modalities, dated 03/30/2018, showed the invasion of the skin and subcutaneous (under the skin) tissue by larvae (maggot) was known as maggot infestation. Maggot infestation was a condition in which fly maggots feed off and develop in the tissues of a living person or animal. This results from flies laying eggs in or on the tissue. Female flies may visit wounds to feed or to lay eggs. They generally lay…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-04-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to address a new skin pressure injury, timely notify the provider, and timely implement wound treatment orders for 1 of 1 sampled residents (Resident 1) reviewed for pressure ulcers (injuries to skin and underlying tissue resulting from prolonged pressure on the skin). Resident 1 experienced harm when they developed a facility acquired pressure ulcer which deteriorated prior to staff obtaining timely orders for wound treatment and pressure reduction modalities. This failure placed residents at risk for development and/or worsening of wounds, medical complications, and a diminished quality of life. Findings included . Review of the facilities policy entitled, Skin at Risk/Skin Breakdown, revised 09/2020, showed procedure #5: Upon discovery of newly identified skin impairment (abrasion, bruise, burn, excoriation, pressure sore, rash, skin tear, surgical wound, etc.), the licensed nurse will: Notify the physician and obtain a treatment order if needed,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-03-11 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure residents were free from significant medication errors for 1 of 1 sampled residents (Resident 1) reviewed for significant medication errors. Resident 1 experienced harm when they received two doses, of 10 times the ordered amount, of a blood thinner medication that resulted in hospitalization with three hematomas (bleeding within a muscle group) and transfusion of one unit of packed red blood cells. This failure placed residents at risk for a significant medication error, medication side effects and a diminished quality of life. Findings included . Resident 1 was admitted to the facility on [DATE] with diagnoses including hemiplegia (paralysis affecting one side of the body) and transient ischemic attach (temporary interruption of blood flow to the brain). A review of the hospital discharge orders, dated 01/24/2025, showed Resident 1 to receive Enoxaparin (also called Lovenox, an injectable blood thinner that prevents and treats blood clots)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-02-27 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure timely laboratory services were provided for 1 of 1 sampled residents (1) reviewed for laboratory services. Resident 1 experienced a critically elevated white blood cell (WBC) count and was sent to the emergency department with increased swelling and discomfort in both lower legs and left arm. This failure placed residents at risk for delay in treatment and a diminished quality of life. Findings included . Resident 1 was readmitted to the facility on [DATE] with diagnoses including Chronic Myelomonocytic Leukemia, a rare blood cancer originating in the bone marrow and is characterized by an overproduction of white blood cells. The Minimum Data Set assessment, dated 12/26/2024, showed resident was cognitively aware and required moderate assistance with activities of daily living. The hospital discharge orders, dated 12/20/2024, documented, Future lab orders at Skilled Nursing Facility [SNF]. Complete by 12/27/2024, Completed Blood Count, [CBC],…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-11-14 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to prevent significant weight loss when a resident was removed from weight monitoring, was not consistently assisted with meals, and was not provide the requested supplement for 1 of 1 sampled residents (36) reviewed for nutrition. This caused harm to Resident 36 when he experienced a significant weight loss of 30.18 percent (%) in five months and four days. This failure placed residents at risk for weight loss, a lack of nutrition and a diminished quality of care. Findings included . Resident 36 was admitted to the facility on [DATE] with diagnoses including stroke. The quarterly Minimum Data Set (MDS), an assessment tool, dated 08/17/2023, showed Resident 36 was moderately cognitively impaired, could make needs known, required set up assistance for eating and was identified as a resident with unplanned weight loss. The MDS documented Resident 36's weight as 150 pounds. The care plan for unplanned/unexpected weight loss related to eating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-10-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to prevent the development of pressure ulcers for 1 of 3 sampled residents (Resident1) reviewed for pressure ulcers. This caused harm to Resident 1 when a pressure ulcer developed under a neck brace that was not looked at for 26 days after being admitted to the facility. This failure placed residents at risk for worsening skin impairment, a change in health status and a diminished quality of life. Findings included . Resident 1 was admitted to the facility on [DATE]. The Minimum Data Set, a comprehensive assessment tool, dated 08/28/2023, documented the resident required one-person limited to extensive assistance and documented Activity itself did not occur for bathing in the seven day look back period. Resident 1's skin assessment, dated 08/23/2023, documented no wounds. Resident 1's Braden scale (assessment tool used for assessing pressure ulcer risk), dated 08/23/2023, showed a score of 17 indicating the resident was at risk for pressure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-06-18 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure staff provided meal service according to the facility's posted meal service schedule for 4 out of 4 meals [Breakfast served on 05/30/2026 and breakfast, lunch, and dinner meals served on 06/13/2026] reviewed for meal service. These failures placed residents at risk for not receiving their meals as scheduled, medical complications, and diminished quality of life. Findings included.Record review of a facility policy, titled, Mealtimes, undateed, showed Policy Interpretation and Implementation documented meals times were as follows: Breakfast 7:45-8:45Lunch 12:45-1:45Dinner 5:45-6:45 An observation on 06/11/2026 of the facility postings on bulletin boards on [NAME] Hall and Post Acute documented mealtimes as follows: Breakfast7:45 am to 8:45 am7:45 am Sunrise Dining Room8:00 am Transitional Care Unit Hall 18:15 am Transitional Care Unit Hall 28:30 am Expressions8:45 am [NAME] Cart Lunch12:45 pm to 1:45 pm12:45 pm Sunrise Dining Room1:00 pm Transitional Care Unit Hall 11:15 pm Transitional Care Unit Hall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-06-18 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure safe food preparation by not documenting food temperatures for 8 out of 18 meals reviewed for food safety. This failure placed residents at risk for food borne illness and decreased quality of life. Findings included. Findings included. Review of the facility's policy, titled, Food Borne Illness Prevention, dated August 2024, showed, POLICY: Dietary employees follow policy and procedures and best practices to prevent foodborne illnesses, prevent cross contamination, and maintain their establishment in a clean condition and in good repair. In an interview on 06/14/2026 at 2:30 PM, Staff C, Dietary Staff, when asked to provide tray-line temperature logs for timing as to when meals were served on 06/13/2026 said We usually check the temps [temperature], but I didn't do them yesterday due to lack of help and time. Record review on 06/14/2026 of tray line temperature logs, dated 06/08/2026 through 06/14/2026, documented there were no temperatures taken for breakfast and lunch meals on 06/13/2026, and no temperatures taken…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-12 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop a comprehensive care plan for 4 of 16 sampled residents (Resident 1, 73, 3, & 6) reviewed for bed rails, pressure ulcer/injury, unnecessary medications, dental, and communication/sensory needs. This failure placed residents at risk for risk of injury, unmet care needs, and a diminished quality of life. Findings included. Bed rails Resident 1 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS, an assessment tool), dated 11/14/2025, showed Resident 1 was cognitively intact. In an observation and interview on 12/09/2025 at 9:20 AM, Resident 1's bed was observed with a one quarter length bed rail on the upper left side of bed. Resident 1 said he did not remember anyone talking to him about the bed rail. In an observation on 12/09/2025 at 2:05 PM, Resident 1 was observed lying in bed with a one quarter length bed rail on the upper left side of the bed. In an observation on 12/10/2025 at 9:15 AM, Resident 's 1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-12 · tag F0676 — failed to keep up residents' daily-living abilities — patternEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure activities of daily living (ADLs) were provided for dependent residents for 3 of 4 sampled residents (Resident 8, 30 & 50) reviewed for ADL care. This failure placed residents at risk for poor hygiene, health complications and a diminished quality of life.Findings included .Resident 8 was admitted to the facility on [DATE]. The 5-Day Minimum Data Set, (MDS, an assessment tool), dated 11/10/2025, documented Resident 8 was alert and oriented. Record review of Resident 8's bathing record, dated 10/30/2025 to 12/09/2025, documented one shower was provided on 11/18/2025, eighteen days after being admitted . Record review of Resident 8's Electronic Health Record (EHR), did not document a shower refusal or a reason for a shower not being offered. during this period. During an interview on 12/09/2025 at 10:32 AM, Resident 8 said he did not remember the last time he received a shower. Resident 30 was admitted to the facility on [DATE]. The Quarterly MDS,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-12 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to initiate bowel interventions for 1 of 7 residents (Resident 30) reviewed for bowel management and failed to obtain accurate weights for 3 of 9 residents (Resident 12, 41 & 50). This failure placed residents at risk for discomfort, experiencing health complications and a diminished quality of life.Findings included . Record review of the facility policy, titled, Bowel Protocol, revised February 2019, documented: At the beginning of each shift, the Licensed Nurse will pull the Resident Bowel Management Report and identify residents that have not had a BM [bowel movement] for 3 days. The Licensed Nurse will review the residents' MAR (Medication Administration Record) to determine if the PRN [as needed] Bowel Protocol had been initiated by the previous shift. Bowel movements are charted every shift by the CNA. - Residents who have not had a bowel movement in three days, will be given Milk of Magnesia [laxative, a medication to help produce a bowel…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to obtain written consent prior to administering psychotropic medications (medications that affect the mind, emotions, and behavior) for 2 of 5 residents (Residents 3 & 4) reviewed for unnecessary medications. This failure placed residents at risk of not being informed of psychotropic medication risks and benefits and a decreased quality of life.Findings included . Record review of the facility's policy titled, Psychoactive Medications, undated, documented, 2. On admission the resident's medication regimen is reviewed for psychoactive medication orders. a. Prior to the administration of psychotropic medication, consent is obtained from the resident or resident representative. 4. The risks/benefits of the drug use and informed consent is obtained from resident/resident representative prior to administration of any psychoactive medication initiation or dose increase. Resident 3 was admitted to the facility on [DATE] with multiple diagnoses to include…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY .Based on observations, interviews, and record reviews, the facility failed to ensure adequate living space was available for 1 of 3 residents (Resident 41) reviewed for accommodation of needs/preferences. This failure placed residents at risk of restricted mobility and potential for a decreased quality of life.Findings included.Resident 41 was admitted to the facility on [DATE] for rehabilitation services. The 5-day Minimum Data Set, an assessment tool, dated 11/18/2025, indicated Resident 41 was cognitively intact.In an interview on 12/08/2025 at 11:16 AM, Resident 69 said that he gets tired of his roommate (Resident 41) backing his wheelchair into his bed when trying to open the room door to leave. Resident 69 said that the room is too small for 3 patients in wheelchairs.During an observation on 12/08/2025 at 11:35 AM, Resident 41 was attempting to transfer from his bed into his wheelchair. Resident 41 was unable to move the wheelchair closer to his bed due to his tray table obstructing the path. Resident 41…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure residents' medical information was maintained in a manner to ensure privacy and confidentiality when staff failed to properly secure the Electronic Health Record (EHR) for 1 of 4 medication cart computers (Number Two medication cart) reviewed for privacy and confidentiality. This failure placed residents at risk for loss of confidential medical information and a diminished quality of life.Findings included.In an observation and interview on 12/10/2025 at 2:43 PM, in the Expressions dining room, the Number Two medication cart computer screen was observed open and unlocked displaying the Point Click Care (PCC, a healthcare software platform, offering an EHR to manage clinical, financial, and operational aspects) access page logged in. No nursing and/or facility staff were observed within view of the medication cart and computer. A resident was observed sitting alone in the dining room six feet away from the medication cart and computer. A visitor was observed to walk into the Expressions dining room while the computer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete an AIMS (Abnormal Involuntary Movement Scale) test (a rating scale used to assess the severity of involuntary movements that sometimes develop as a side effect of treatment with antipsychotic medications [drugs used primarily to treat symptoms such as hallucinations and delusions]) for 2 of 5 sampled residents (Resident 3 & 4) reviewed for unnecessary medications. This failure placed residents at risk for adverse medication side-effects, medical complications, and a diminished quality of life.Findings included. Review of the facility's policy titled, Psychotropic Medications [drugs that affect a person's thoughts, emotions, and behaviors] – AIMS, revised March 2019, documented, .1. Licensed staff will assess all residents receiving antipsychotic medications and Reglan [a medication that carries a risk of developing severe movement disorders] at a minimum: On admission Prior to initiation of a new antipsychotic or Reglan Every 6 months while…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide a written bed hold notice (a way for the resident to reserve their bed when away from the facility) at the time of transfer or within 24 hours for 1 of 1 sampled residents (Resident 77) reviewed for hospitalization. This failure placed the residents at risk for not being informed of their right to hold their bed while in the hospital, protection of resident rights during transfer, and decreased quality of life.Findings included .Record Review of the facility's Bed Hold Policy and Procedure, dated 08/01/2024, documented, The resident and/or resident representative is informed of this policy in writing upon admission, transfer or leave of absence. If unable to provide at the time of transfer or leave of absence, the policy is provided within 24 hours. It also said, . If nursing is unable to provide notification at time of transfer or discharge the Social Services Director or designee contacts the resident and/or resident representative to notify…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 37 citations
- Potential for harm · D2025-12-12 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to accurately assess oral care status and communication needs for 1 of 20 residents (Resident 6) reviewed for accuracy of assessments. This failure placed residents at risk of having unmet needs, ineffective communication and a diminished quality of life. Findings included .Resident 6 was admitted to the facility on [DATE] after a hospitalization. The Quarterly Minimum Data Set (MDS), an assessment tool, dated 11/23/2025, indicated Resident 6 was alert and oriented and had no oral care devices or concerns; and indicated no hearing impairment or devices.In an interview on 12/08/2025 at 3:18 PM, Resident 6 indicated he had an upper partial denture plate that needed repair. Resident 6 said he had natural lower teeth.In an interview on 12/11/2025 at 10:02 AM, Staff H, Registered Nurse/MDS Nurse, said she did not think Resident 6 had teeth. Staff H said she does a face-to-face interview with the residents during their assessment. Staff H said she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure resident care plans were reviewed, revised, and accurately reflected residents' care needs for 1 of 20 residents (Resident 30) whose care plans were reviewed. These failures placed residents at risk for unidentified/ unmet care needs and a diminished quality of life.Findings included .Resident 30 was admitted to the facility on [DATE]. The Quarterly Minimum Data Set (MDS, an assessment tool) dated 11/10/2025, documented Resident 30 was alert and oriented. Review of Resident 30's physician's order, dated 09/17/2025, documented Resident 30 was using a BiPAP [Bilevel Positive Airway Pressure, Non-invasive ventilation used for breathing support]. Review of Resident 30's comprehensive care plan, initiated 09/17/2025, showed no care plan was developed to address Resident 30's BiPap. During an interview on 12/12/2025 at 12:22 PM, Staff R, Resident Care Manage/Registered Nurse, said residents can bring their own medical equipment, which was assessed for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide resident centered activities incorporating the resident's preferences for 3 of 3 sampled resident (Resident 7, 14 & 62) reviewed for activities. This failure placed residents at risk of unmet needs and a decreased quality of life.Findings included.Record review of facility's policy, titled, Activity Programs, revised June 2018, documented, .2. Activities offered are based on the comprehensive resident-centered assessment and the preferences of each resident.Record review of facility's activities calendars from September 2024 through December 2025 did not show any resident bus outings.Resident 7Resident 7 was admitted to the facility on [DATE]. The Quarterly Minimum Data Set (MDS, an assessment tool), dated 11/14/2025, documented Resident 7 was alert and oriented.In an interview on 12/08/2025 at 11:35 AM, when asked about activities she enjoyed, Resident 7 stated, there is a bus, and they don't use it. Would be nice to just get out. Resident 7…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain a Bed Rail/Bed Enabler and Device Consent and Evaluation for 1 of 4 sampled residents (Resident 1) reviewed for accidents. This failure placed residents at risk of injury, unmet needs, and a diminished quality of life.Findings included. Record review of the facility's policy, titled, Physical Restraints and Enablers/Devices, date revised July 2023, documented, .a. Devices may include but are not limited to the following: i. Bed rails (quarter, 1/2, 3/4 full) .5. The resident and/or resident representative is provided risks/benefits of restraint use or enabler/device use, and consent obtained prior to implementation of the device.6. The care plan is updated for the device use with the goal for the least restrictive measures. The Kardex is updated to identify restraint or enabler use and identifies other interventions put into place addressing the medical symptoms, environmental, safety, and psychosocial concerns. Resident 1 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure routine pain medication was acquired timely for 1 of 6 residents (Resident 53) reviewed for pain management. This failure placed residents at risk for increased pain and diminished quality of life. Findings included .Resident 53 was admitted to the facility on [DATE] with diagnosis including chronic pain. The Quarterly Minimum Data Set (MDS, an assessment tool), dated 11/12/2025, documented Resident 53 was alert and oriented and was almost constantly in pain which occasionally interfered with her day-to-day activities.Record review of Resident 53's physician order, dated 10/02/2025, showed Buprenorphine Transdermal Patch [pain medication] Weekly 20 MCG/HR [micrograms/hour] (Buprenorphine) Apply 1 patch transdermally in the evening every Thu [Thursday] for chronic pain and remove per schedule.Record review of Resident 53's electronic medication administration record (EMAR) did not show Buprenorphine transdermal patch was administered on Thursday…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-12 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to administer medications as directed by the physician's orders for 2 of 5 residents (Resident 4 & 32) reviewed for unnecessary medications. This failure placed residents at risk for increased side effects and a diminished quality of life.Findings included. Resident 4 Resident 4 was admitted to the facility on [DATE], with multiple diagnoses to include Type 2 Diabetes Mellitus with Hyperglycemia (condition where the body either doesn't make enough insulin or can't use insulin properly). The Quarterly Minimum Data Set (MDS, an assessment tool), dated 09/19/2025, showed Resident 4 was alert and oriented. Record Review of Resident 4's physician order, dated 11/13/2025, showed Insulin Glargine Subcutaneous Solution 100 UNIT/ML [milliliter] (Insulin Glargine) Inject 17 unit subcutaneously in the morning related to TYPE 2 DIABETES MELLITUS WITH HYPERGLYCEMIA (E11.65) HOLD FOR BG< [blood glucose less than] 100. Record review of Resident 4's December 2025…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to secure medications in 1 of 4 sampled medication carts (Number Two medication cart) reviewed for medication storage. This failure placed residents at risk of misappropriation of medication and a diminished quality of life. Findings included .In an observation and interview on 12/10/2025 at 2:43 PM, the Number Two medication cart was observed in the Expressions dining room unlocked. No nursing and/or facility staff were observed within view of the medication cart. The drawers of the unlocked medication cart were able to be opened, with access to multiple bottles of medicine and residents' prescription medications. A resident was observed sitting alone in the dining room six feet away from the unlocked medication cart. A visitor was observed to walk into the Expressions dining room while cart was unlocked, and no staff were present. After 1 minute, Staff D, Licensed Practical Nurse, and Staff E, Registered Nurse (RN), entered the Expressions dining room. When asked what their practice was for locking a medication cart when the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-04 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement their abuse policy and procedure by not ensuring a background check was completed prior to the hire date for 1 out of 5 staff [Staff F] reviewed for background checks. In addition, the facility did not ensure reference checks were conducted prior to the hire date for 5 of 5 staff [Staff D, E, F, G, and H] reviewed for reference checks. This failure placed the residents at risk for abuse, neglect, exploitation, and misappropriation of property. Findings included. Review of the facility's policy titled, Abuse Prohibition Policy and Procedures, reviewed April 2021, showed,4. Conduct employee background checks and not knowingly or otherwise engage any individual who has:a. been found guilty of abuse, neglect, exploitation, misappropriation of property, or mistreatment by a court of law;b. had a finding entered into the state nurse aide registry concerning abuse, neglect, exploitation, mistreatment of residents or misappropriation of their property; orc. a disciplinary action in effect against his or her professional…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-04 · tag F0729 — isolatedVerify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to ensure nursing assistants were screened through the nurse aide registry [OBRA] prior to providing care to the residents for 2 of 2 staff [Staff E and H] reviewed for staff qualifications. This failure placed residents at risk for receiving care from unqualified staff. Findings included.Staff E, Nursing assistant certified, was hired on 08/06/2025. Staff H, Nursing assistant certified was hired on 10/06/2016.Record review of Staff E and H's personnel files did not include documentation from the nurse aide registry.On 09/04/2024 at 2:35 PM, Staff C, Human Resource Director, said he had not been able to locate OBRA checks for the 2 nursing assistants reviewed, however he has them now and going forward nursing assistants will have OBRA checks completed at least 72 hours prior to being hired and not less than every 2 years thereafter. Reference WAC 388-97-1660 [3][c]
- Potential for harm · D2025-08-25 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a written notice of discharge for 1 of 4 residents (Resident 1) reviewed for transfer and discharge requirements. This failure placed residents at risk of uninformed discharge plans, psychological distress, and decreased quality of life. Finding included. Record review of a facility policy and procedure titled, Notice of Transfer or Discharge, dated 04/2020 showed, POLICY:It is the policy of this center to provide written notice of transfer/discharge in accordance with state and federal regulations. Notice of transfer/discharge shall be made 30-days prior to transfer/discharge unless the health and/or safety of the resident or resident's residing in this center are endangered. Additionally, a procedure showed,PROCEDURE:1. The facilities interdisciplinary team validate transfers and discharges occur in a manner that maintains or improves the resident's physical, mental and psychosocial well-being.2. Transfers and discharges may occur for any of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-04 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to acquire, administer, and accurately document a medication for 1 of 4 residents (Resident 1) reviewed for pharmacy services and drug regime. Failure to ensure the medication was received and administered placed Resident 1 at risk for delayed treatment, medical complications, and decreased quality of life Findings included.Record review of the facility's policy, titled, Section 3.2 Medication Ordering and Receiving from Pharmacy Provider-Ordering and Receiving Non-Controlled Medications, revised on 01/2023, showed section 2. Receiving medications from the pharmacy:a.A licensed nurse or appropriate personnel as required by law:Receives medication delivered to the nursing care center from the pharmacy and documents delivery on the medication delivery receipt/manifest.Verifies medication received with the prescriber orders.Promptly reports discrepancies and omissions to the issuing pharmacy and the charge nurse/supervisor.Resident 1 was admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-11 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to provide at least eight hours of Registered Nurse (RN) supervision for 3 of 30 days. This failure placed residents at risk for not receiving needed care and supervision. Findings included . The Aging and Long-Term Support Administration (ALTSA) Staffing Pattern, and the facility's Daily Nurse Staffing Forms, dated 09/07/2024 through 10/07/2024, showed the facility did not have an RN on duty for all the three shifts (day, evening & night) on 09/29/2024, 10/05/2024 and 10/06/2024. On 10/11/2024 at 9:37 AM, Staff T, Staffing Coordinator, said they don't always have 24 hours of RN coverage but they are currently recruiting. At 10:18 PM, Staff B, Director of Nursing Services and Registered Nurse, said they have been attempting to recruit RNs, were using online hiring services and would be working on submitting an exception for staffing. Reference WAC 388-97-1080 (3) .
- Potential for harm · E2024-10-11 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure a licensed pharmacist completed a monthly Medication Regimen Review (MRR) for 4 of 5 sampled residents (28, 41, 12, & 26) reviewed for unnecessary medications. This failure placed residents at risk for delays in necessary medication changes, adverse side effects, and receiving medications without required pharmacist oversight. Findings included . 1) Resident 28 was admitted to the facility on [DATE]. The Medicare - 5 day Minimum Data Set (MDS) assessment, dated 08/23/2024, documented Resident 28 was alert and oriented, and was receiving medications including an antipsychotic (medication used to treat symptoms of various mental disorders), an antidepressant (medication used to treat depression), a hypnotic (medication used to reduce anxiety or to induce sleep), an anticoagulant (medication that prevents or treats blood clots), a diuretic (medication to helps get rid of excess fluid), and an opioid (medication to help with pain relief). 2)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure residents and/or resident representatives were informed and provided consent before administering a psychotropic medication (medications capable of affecting the mind, emotions, and behaviors) for 2 of 5 sampled residents (41 & 3) reviewed for unnecessary medications. This failure placed residents and/or resident representatives at risk of not being fully informed of the risks and benefits before making decisions about medications, and a diminished quality of life. Findings included . 1) Resident 41 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) assessment, dated 08/21/2024, documented Resident 41 was alert and oriented, had diagnoses including schizophrenia (a chronic mental illness that affects a person's thoughts, feelings, and behaviors), and was taking antipsychotic (a class of medications used to treat symptoms of various mental disorders) and antianxiety (medications that help reduce the symptoms of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to provide and/or have procedures in place to assist with completing advance directives (ADs), and obtaining and maintaining Durable Power of Attorney (DPOA) documentation for 2 of 11 sampled residents (3 & 9) reviewed for ADs. This failure place residents at risk for losing their right to have healthcare preferences and decisions honored and a diminished quality of life. Findings included . The facility's policy entitled, Advanced Directives, dated 08/01/2018, indicated, During the admission process, if it is determined that the resident does not have an advance directive and wishes to formulate one, assistance will be provided, using state specific advance directive forms. This will be documented in the medical chart along with a copy of the advance directive. 1) Resident 3 was admitted to the facility on [DATE]. The admission 5 Day Minimum Data Set (MDS) assessment, dated 09/15/2024, showed Resident 3 was moderately cognitively impaired. Resident 3's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure residents' medical information was maintained in a manner to ensure privacy and confidentiality when staff failed to properly secure medical records for 1 of 1 sampled resident (258) reviewed for privacy and confidentiality. These failures placed residents at risk for loss of confidential medical information and a diminished quality of life. Finding included . On 10/08/2024 at 9:22 AM, Staff S, Podiatrist, went into room [ROOM NUMBER], the room of Resident 258. At 9:34 AM, Staff S was observed providing care to Resident 258's toes nails. On Staff S's cart, in the hallway, were multiple papers. The top paper was facing up, and on it was a Podiatric Progress Note showing medical information for Resident 258. At 9:36 AM, Staff R, Registered Nurse, was observed coming out of a room from across the hallway. Staff R said resident information should not be visible to people in the hallway. When asked what she would do with visible…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure residents were free from restraints for 1 of 3 sample residents (38) reviewed for physical restraints. This failure placed residents at risk for injury and a decrease quality of life. Findings included . Resident 38 was admitted to the facility on [DATE]. The admission Minimum Data Set assessment, dated 07/30/2024, indicated Resident 38 was severely cognitively impaired. The fall risk interventions, dated 07/26/2024, indicated bed against wall, and fall mat [mattress] on side of the bed that is not against the wall to prevent/decrease chance of injury. No consent for the bed against the wall was found in the electronic health records. On 10/07/2024 at 10:36 AM, Resident 38 was observed lying on the bed on his back. The bed was against the wall, low to the floor and had a floor mat. At 2:51 PM, Collateral Contact 1 said the bed was against the wall and the mat was on the floor because Resident 38 tried to get out of bed and had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure a written Bed Hold Notice was provided at the time of transfer to the hospital to the resident or resident representative for 1 of 2 sampled residents (7) reviewed for notice of bed hold. This failure placed residents at risk for lack of knowledge regarding their right to hold their bed while at the hospital. Findings included . Review of the facility's Bed Hold Policy and Procedure documented, The resident and/or resident representative will be informed of this policy in writing upon admission, transfer or leave of absence. If unable to provide at the time of transfer or leave of absence, the policy will be provided within 24 hours. Resident 7 was admitted to the facility on [DATE]. The admission Minimum Data Set assessment, dated 07/23/2024, documented the resident was moderately cognitive impaired. Resident 7's electronic health records (EHR) documented an emergent transfer to an acute care hospital on [DATE]. The EHR showed Resident 7…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to develop a care plan addressing an urinary catheter (a tube inserted into the bladder that drains urine into a bag outside the body) for 1 of 2 sampled residents (28) reviewed for comprehensive care plan. This failure placed residents at risk for unmet care needs and a diminished quality of life. Findings included . The facility's undated policy entitled, In-dwelling Urinary Catheter, documented .The Preliminary and In Room Care Plans (for [a healthcare software platform] Comprehensive Care Plan and [NAME] [a paper or electronic system that contains a summary of a patient's care]) will be developed for indwelling urinary catheter. Resident 28 was admitted to the facility on [DATE] and re-admitted on [DATE]. The Medicare - 5 day Minimum Data Set assessment, dated 08/23/2024, documented Resident 28 was alert and oriented and had an indwelling catheter. Review of Resident 28's Electronic Health Record comprehensive care plan did not show…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure the physician's orders in the Electronic Health Record (EHR) were updated to accurately reflect the resident's wishes for Cardiopulmonary Resuscitation (CPR) status as directed by the Physician Orders for Life Sustaining Treatment (POLST) form for 1 of 1 sampled resident (13) reviewed for CPR. This failure placed residents at risk for not receiving care in accordance with the resident's and/or resident's representative decision-making if their heart stopped beating or breathing stopped. Findings included . Resident 13 was admitted to the facility on [DATE]. The Quarterly Minimum Data Set assessment, dated [DATE], documented Resident 13 was alert and oriented. Review of Resident 13's Advance Directive POLST care plan, revised [DATE], documented, Advanced Directive POLST in place . [Resident 13] states that the orders on the POLST reflect their advance directive wishes . Review of Resident 13's POLST, dated [DATE], signed by Resident 13 and a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to perform ongoing neurological assessments (assesses the nervous system and identifies any abnormalities that affect function and activities of daily living) for residents after an unwitnessed fall for 1 of 3 sampled residents (38), and failed to ensure bowel interventions were initiated for 4 of 6 sampled residents (10, 11, 28 & 41) reviewed for quality of care. These failures placed residents at risk of having unidentified injuries, a delay in treatment, at risk for worsening conditions, health complications and a diminished quality of life. Findings included . <Neurological Assessments> Resident 38 was admitted to the facility on [DATE]. The admission Minimum Data Set assessment, dated 07/30/2024, indicated Resident 38 was severely cognitively impaired. The electronic health record (EHR) showed Resident 38 had unwitnessed falls on 08/24/2024, 09/05/2024, 09/14/2024, 09/25/2024 and 09/28/2024. No neurological assessments were located with the fall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to obtain urinary catheter (a tube inserted into the bladder that drains urine into a bag outside of the body) physician orders for 1 of 2 sampled residents (28) reviewed for urinary catheter. This failure placed residents at risk for infection, unmet care needs, and a diminished quality of life. Findings included . The facility's undated policy entitled, In-dwelling Urinary Catheter, documented .orders will be reviewed to include medical justification for the catheter use, catheter size, and frequency of catheter, bag and tubing changes and catheter irrigations if appropriate . Resident 28 was admitted to the facility on [DATE] and re-admitted [DATE]. The Medicare - 5 day Minimum Data Set assessment, dated 08/23/2024, documented Resident 28 was alert and oriented and had an indwelling catheter. Review of Resident 28's Electronic Health Record did not have a physician's order for an indwelling foley catheter. On 10/07/2024 at 3:01 PM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to identify and address weight loss for 1 of 7 sampled residents (3) reviewed for nutrition. This failure placed residents at risk for inadequate nutrition and diminished quality of life. Findings included . Resident 3 was admitted to the facility on [DATE]. The admission Minimum Data Set assessment, dated 09/15/2024, showed Resident 3 was alert and oriented. Resident 3's nutrition care plan, initiated 09/18/2024, showed Resident 3 Will maintain adequate nutritional status as evidenced by stable weight. Care plan interventions included Obtain weights as ordered, report significant changes to physician and RP [Responsible Party]. Residents 3's electronic health record (EHR) showed the following weights: On 09/27/2024 at 12:05 PM 163.5 Lbs Wheelchair On 09/28/2024 at 1:51 PM 145.0 Lbs Chair Scale On 09/29/2024 at 7:13 AM 144.2 Lbs Standing On 09/30/2024 at 9:21 AM 159.2 Lbs Wheelchair On 10/03/2024 at 12:27 PM 149.0 Lbs Wheelchair On 10/10/2024 at 9:48…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0732 — isolatedPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview and record review, the facility failed to ensure nursing hours were accurately posted daily for 4 of 30 days reviewed for nurse staff postings. This failure placed residents, resident representatives, and visitors at risk of not being fully informed of the current staffing levels and census. Findings included . The nurse staff postings, dated 09/07/2024 through 10/07/2024, were reviewed. On 10/07/24 at 10:27 AM, the nurse staff posting displayed Friday, 10/04/2024, with a census 67. On 10/08/2024 at 8:07 AM, the nurse staff posting displayed Friday, 10/04/2024, with a census of 67. On 10/11/2024 at 9:37 AM, Staff T, Staffing Coordinator, said the overnight charge nurse were supposed to change the postings over the weekend. At 10:18 AM, Staff B, Director of Nursing Services and Registered Nurse, said the night shift nurse was supposed to change the posting. No Associated WAC .
- Potential for harm · D2024-10-11 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure targeted behaviors (desired responses to prescribed drugs) were monitored for 1 of 3 sampled residents (3) and failed to complete an AIMS (Abnormal Involuntary Movement Scale) Test (a rating scale used to assess the severity of involuntary movements that sometimes develop as a side effect of treatment with antipsychotic medications) for 2 of 5 sampled residents (3 & 41) reviewed for unnecessary psychotropic medications. These failures placed residents at risk of receiving unnecessary medications, experience adverse side effects and a diminished quality of life. Findings included . <Targeted Behaviors> Resident 3 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) assessment, dated 09/15/2024, documented Resident 3 was alert and oriented, and had diagnoses including dementia and depression. A review of Resident 3's Electric Health Record (EHR) did not show a record of targeted behaviors being monitored. On 10/11/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure medication refrigerators were monitored for appropriate temperatures on 2 of 2 sampled units (West Hall & TCU (Transitional Care Unit)) reviewed for medication storage. This failure placed the residents at risk of receiving unsafe or ineffective medication. Findings included . On 10/09/2024 at 3:26 PM, the medication refrigerator in [NAME] Hall medication room was observed with Staff H, Registered Nurse (RN). Medications were stored in the [NAME] Hall medication refrigerator. A review of the temperature log on the refrigerator door showed temperature readings were not documented on 10/03/2024, 10/04/2024 and 10/05/2024. On 10/10/2024 at 1:42 PM, the medication refrigerator in the TCU medication room was observed with Staff K, Licensed Practical Nurse. Medications were stored in the refrigerator. A temperature monitoring log was not located in the medication room or on the medication refrigerator in the TCU medication room. Staff K said night shift was supposed to check the refrigerator temperatures.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-11 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to implement Enhanced Barrier Precautions (EBP) when providing medical device care and wound care for 3 of 3 sampled residents (13, 28 & 107) and the facility failed to ensure staff properly donned (putting on) and doffed (removing) personal protective equipment (PPE) for 1 of 1 staff (S) reviewed for infection prevention and control. These failures placed residents, staff, and visitors at risk for contracting infectious diseases, developing infections and a decreased quality of life. Findings included . <Enhanced Barrier Precautions (EBP)> Record review of the Centers for Medicare and Medicaid Services (CMS) Memorandum (Ref: QSO-24-08-NH), dated 03/20/2024, with the subject of: Enhanced Barrier Precautions in Nursing Homes explains that: --EBP recommendations now include use of EBP for residents with chronic wounds or indwelling medical devices during high-contact resident care activities regardless of their multidrug-resistant organism…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure residents were offered, educated and provided the risks and benefits of Pneumococcal, Influenza and COVID-19 vaccines for 1 of 5 sampled residents (15) reviewed for immunizations. This failure placed residents at risk for developing Pneumonia, Influenza and/or COVID-19, with potential negative outcomes. Findings included . Facility's Influenza and Pneumococcal Immunizations policy, revised 02/02/2022 documented: 1. a. Residents: The center reviews risks and benefits of the vaccine with residents/Resident Representatives via the Vaccine Informed Consent. 2. The resident, resident's representative, or employee can refuse the Immunizations. Vaccine declinations and reason for declination are recorded in the resident medical record. Resident 15 was admitted to the facility on [DATE]. The admission Minimum Data Set assessment, dated 07/31/2024, documented the resident was alert and oriented. Review of Resident 15's electronic health record (EHR)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-11 · tag F0909 — failed to maintain a comfortable temperature — isolatedRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation and interview, the facility failed to conduct routine inspections of beds and/or bed rails throughout the facility to identify loose bed rails or areas of possible entrapment due to gaps between the mattress and side rail for 1 of 3 sampled residents (106) reviewed resident beds. This failure placed residents at risk of entrapment and injury. Findings included . Resident 106 was admitted to the facility on [DATE]. The resident's Electronic Health Record showed Resident 106 was alert and oriented. On 10/07/2024 at 2:36 PM, Resident 106 said the bed rail made her feel safe but was concerned about of it being loose. On 10/11/2024 at 9:06 AM, Resident 106's bed rail was observed to be loose. The rail had about six to eight inches of movement. At 9:10 AM, after observing Resident 106's bed and bed rail, Staff L, Resident Care Manager and Licensed Practical Nurse, said it was loose. At 10:18 AM, Staff B, Director of Nursing Services and Registered Nurse, said if there was an issue with a bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure activities of daily living (ADLs) for residents dependent on staff assistance were provided related to bathing for 4 of 8 sampled residents (1, 2, 3 & 4) reviewed for ADLs for dependent residents. This failure placed residents at risk for poor hygiene and a diminished quality of life. Findings included . 1) Resident 1 was admitted to the facility on [DATE]. The Minimum Data Set (MDS), a comprehensive assessment tool, dated 01/27/2024, documented the resident required partial/moderate assistance with bathing; and supervision and touch assistance with ADLs including personal hygiene and tub/shower transfer. Resident 1's care plan, dated 01/20/2023, documented Resident 1 was scheduled for two showers a week with one person extensive assistance. On 03/11/2024 at 1:27 PM, Resident 1 said she had not received a bath or shower in the last couple weeks and had not received more than a couple since she had been admitted to the facility. Resident 1 said…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-14 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation and interview, the facility failed to ensure resident rooms were maintained in good condition for 6 of 11 sampled rooms (108, 112, 113, 115, 117 & 119) reviewed for homelike environment. This failure placed residents at risk of not having rooms maintained with a comfortable interior and a decreased quality of life. Findings included . On 11/06/2023 at 3:10 PM, room [ROOM NUMBER] was observed with a basketball size deep scrape, through several layers, in the drywall. The area was located at a resident's face level on the wall that the bed was against. The scrape was visible from the hallway. On 11/13/2023 at 11:35 AM, Staff E, Nursing Assistant Registered, said the scraped area in room [ROOM NUMBER] had been there since March 2023 and was from the resident scratching. Staff E said they let maintenance know through the Point of Care system. Staff E said she did not know if anyone had asked to get it fixed. At 11:37 AM, after looking at the scraped area in room [ROOM NUMBER], Staff T,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-14 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure allegations in the facility were comprehensively investigated for 4 of 4 sampled residents (42, 153, 12 & 44) reviewed for investigation of alleged abuse/neglect. This failure placed residents at risk of inadequate interventions, abuse, and a diminished quality of life. Findings included . 1) Resident 42 was admitted to the facility on [DATE]. Resident 42's admission Minimum Data Set (MDS), an assessment tool, dated 10/10/2023, documented the resident was cognitively intact. The State Agency received an incident, dated 10/30/2023, showing the facility reported Resident 42 alleged medications were not administered correctly. A facility investigation, dated 10/30/2023, did not show documentation of witness statements from Resident 42 or witness statements from the staff working with Resident 42 on the day the allegation was made. The investigation indicated a sample of residents were asked questions related to the investigation, but no witness…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-14 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to adhere to proper transmission-based precautions for 4 of 4 sampled residents (6, 24, 41 & 45) reviewed for infection control and prevention. This failure placed residents at risk of contracting a multi-drug resistant organism and a diminished quality of life. Findings included . The Centers for Disease Control and Prevention defines contact precautions as use of personal protective equipment (PPE) appropriately, including gloves and gown. Wear a gown and gloves for all interactions that may involve contact with the patient or the patient's environment. Donning (applying) PPE upon room entry and properly discarding before exiting the patient room is done to contain pathogens. Contact precautions are intended to prevent transmission of infectious agents which are spread by direct or indirect contact with the patient or the patient's environment. On 11/13/2023 at 10:48 AM, Staff M, Infection Preventionist/Licensed Practical Nurse, said there were 4 residents on contact precautions, two for Methicillin-resistant Staphylococcus…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-14 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure a written notice of transfer was provided to the resident and/or resident's representative describing the reason for transfers for 1 of 1 sampled residents (32) reviewed for transfer notifications regarding hospitalization. This failure placed residents and/or their representatives at risk of not being informed of the resident's condition, unmet care needs and a diminished quality of life. Findings included . Resident 32 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS), an assessment tool, dated 09/28/2023, documented the resident was cognitively intact. Resident 32's electronic medical record documented two transfers to an acute care hospital on [DATE] and 10/07/2023. Resident 32's electronic medical record did not show documentation of a written notice of transfer for the 10/03/2023 and 10/07/2023 transfers out of the facility. At 11/08/2023 at 11:18 AM, Staff I, Residential Care Manager and Registered Nurse, said…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure a care plan addressing placing a bed against the wall was developed for 1 of 2 sampled residents (1) reviewed for comprehensive care plans including restraints. This failure placed residents at risk for abuse, entrapment, and a diminished quality of life. Findings included . Resident 1 was admitted to the facility 01/08/1999 with diagnoses including non-traumatic brain dysfunction, Alzheimer's Disease and dementia. The quarterly Minimum Data Set, an assessment tool, dated 09/30/2023, showed Resident 1 was severely cognitively impaired and was dependent on staff for activities of daily living. A Provider order, dated 06/27/2019, showed one side of bed to wall per resident preference. Review of Resident 1's care plan did not include having the bed against the walls. On 11/06/2023 at 3:10 PM, Resident 1 was observed in bed, with the bed against the wall in the corner of the room. The left and footboard sides of the bed were against walls. Resident 1 was not interviewable. On 11/07/2023 at 9:04 AM, Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-14 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure hospice services were being managed when not discontinuing the order and care plan when removed from hospice services and when not acting on a new recommendation to re-start hospice services for 1 of 1 sampled residents (1) reviewed for quality of care related to hospice services. This failure placed residents at risk of not getting the services needed and unmet care needs and a decreased quality of life. Findings included . Resident 1 was admitted to the facility on [DATE] with diagnoses including non-traumatic brain dysfunction (injury to the brain), Alzheimer's disease (cognitive disease impacting memory) and dementia. The quarterly Minimum Data Set, an assessment tool, dated 09/30/2023, showed Resident 1 was severely cognitively impaired and was dependent on staff for activities of daily living. An active provider order, dated 10/27/2022, showed Resident 1 was on hospice services with a local hospice service for a diagnosis of Alzheimer's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-14 · tag F0838 — failed to assess facility resources and resident needs — isolatedConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to thoroughly evaluate the resident population in order to develop a facility assessment to meet each resident's care and service needs and accurately reflect the resources the facility determined were necessary for day-to-day and emergency operations including a ventilator assisted resident dependent on life sustaining equipment and trained respiratory service staff for 1 of 1 sampled residents (10) reviewed for facility assessment regarding respiratory services. This failure placed residents at risk for unmet care needs, possible death and a diminished quality of life. Findings included . Resident 10 was admitted to the facility on [DATE] with diagnoses including muscular dystrophy (a group of muscle diseases which cause progressive muscle weakness. This can affect the muscles required for breathing and movement) and quadriplegia (unable to move the body from neck area down). The quarterly Minimum Data Set, an assessment tool, dated 08/19/2023, showed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$212,847 in federal fines across 5 penalties.
- $15,015 — penalty dated 2025-10-27
- $107,738 — penalty dated 2025-04-24
- $54,649 — penalty dated 2025-02-27
- $28,002 — penalty dated 2023-11-14
- $7,443 — penalty dated 2023-10-02
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACS GROUP — 274 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.9 | -0.9 vs chain |
| Health inspection | 2 of 5 | 2.5 | -0.5 vs chain |
| Staffing | 4 of 5 | 2.5 | +1.5 vs chain |
| Quality measures | 3 of 5 | 4.4 | -1.4 vs chain |
The other 273 homes this chain runs (chain average 2.9★, per CMS)
Showing 40 of 273; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| TRUIST BANK | Organization | 5% OR GREATER SECURITY INTEREST | since 08/01/2024 |
| MITCHELL, JOHN | Individual | MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER | since 01/01/2024 |
| MURRAY, JASON | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| APT, FREDERICK | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 05/14/2024 |
| JERGENSEN, JOSHUA | Individual | CORPORATE OFFICER | since 08/01/2024 |
| OLMSTEAD, STACEY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 08/01/2024 |
| VAN AUKEN, MATTHEW | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 09/01/2024 |
| WARREN, CHRISTOPHER | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 03/01/2024 |
| PACS HOLDINGS, LLC | Organization | GENERAL PARTNERSHIP INTEREST | since 05/14/2024 |
| PROVIDENCE ADMINISTRATIVE CONSULTING SERVICES INC | Organization | ADP OF THE SNF | since 08/01/2024 |
| PROVIDENCE GROUP INC | Organization | ADP OF THE SNF | since 04/01/2025 |
CMS files one row per role, so the 13 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $964K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Washington Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 505341. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.