Woodland Hills Healthcare And Rehabilitation
1320 West Braden Street, Jacksonville, AR 72076 · For profit - Limited Liability company · 120 certified beds · (501) 241-2191 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.9% | 9.5% | 15.4% | typical |
| Long-stay residents who lose too much weight | 7.5% | 4.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 7.7% | 1.2% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 1.4% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.7% | 3.9% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 19.5% | 10.1% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 13.9% | 21.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 96.2% | 96.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.1% | 4.2% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 11.4% | 13.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 11.7% | 10.9% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 4.7% | 1.3% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 94.9% | 77.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 13.7% | 24.1% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 10.7% | 12.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 3.06 | 2.01 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.33 | 2.13 | 1.80 | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.15 therapist hours per resident per day in 2026Q1 — more than 13% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.9%CMS range 6.7–15.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 4.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.78 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 53.2 residents a day — about 44% occupied, or roughly 67 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.29 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.41 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.30 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.95 hrs/resident/day on weekends vs 3.43 on weekdays — 14% thinner on weekends. RN hours go from 0.41 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
34 citations, most serious first. The 10 most serious are shown; the remaining 24 are one tap away and print in full.
- Potential for harm · F2024-12-18 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Surveyor: [NAME], [NAME] Based on document review and interviews, the facility failed to ensure the necessary care, and resources were allocated to meet the needs of the residents. The facility failed to ensure the amount of hours worked by the Infection Preventionist, based on the facility and resident population, was addressed in the Facility Assessment in order to meet resident needs. This deficient practice had the potential to affect all residents of the facility. The total census was 52 residents. 1. On 12/17/2024 at 3:30 PM, this surveyor interviewed the Administrator regarding low weekend staffing. The Administrator was aware of low weekend staffing for Certified Nursing Assistants for the weekend for the 4th quarter. Several call-ins for the weekend with no replacement found. The Administrator had hired 3 weekend only staff to rectify the problem. 2. On 12/18/2024 at 8:24 AM, this surveyor noted the Facility Assessment Tool Staffing Plan indicated the Staffing plan for Direct care staff revealed, 1:x6…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and facility policy review, the facility failed to ensure shower rooms were locked to ensure residents were prevented from having access to equipment or substances that could result in accidents or injuries. The facility failed to ensure the personal care storeroom, and treatment/oxygen room remained locked to prevent resident access to razors, scissors, and chemicals to reduce the risk for injury. This failed practice had the potential to cause harm to cognitive impaired residents if entry was gained. The facility failed to ensure the resident environment remains as free of accidents hazards as is possible. Findings Include: 1.On 12/15/2024 at 10:14 AM, the surveyor observed the shower room door unlocked and not closed. The surveyor noted shampoo, body wash, soap and razors inside. 2. On 12/16/2024 at 12:25 PM, the surveyor interviewed Certified Nursing Assistant (CNA) # 3 regarding the shower door open and not locked. CNA #3 confirmed the shower door is supposed to be locked, and stated If a resident gets in the shower room, they can hurt…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-18 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and facility policy review, the facility failed to ensure all drugs and biologicals were stored in a locked compartment and permit only authorized personnel to have access for one of one medication cart. The findings are: 1. On [DATE] at 10:28 AM, a medication cart (med-cart) was observed to be unlocked, located just outside the dining room, in the hallway across from the nurse's station for hall 300/400. Licensed Practical Nurse (LPN) #2 was behind the nurse's station gathering the resident's smoking items. LPN #2 left the nurse's station and walked up the hallway into an office adjacent to the 100/200 hall nurse's station. The medication cart was not in her line of site due to her turning and walking away from the nurse's station and her going into an office. 2. On [DATE] at 10:29 AM, the surveyor opened the top drawer of the medication cart and observed medications in the drawer. 3. On [DATE] at 10:30 AM, LPN #2 came back to the nurse's station and went outside with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-18 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure kitchen vents were cleaned to provide a sanitary environment for food preparation; that floors, dish washer and kitchen walls, door and frames were free of rotten wood, chipped floor tiles, debris, dirt, grease, rust, stains, wall tiles were replaced; food items stored in the refrigerator were covered or sealed; expired food items were promptly removed from stock; ice machine and ice scoop holder were maintained in clean and sanitary condition; dietary staff washed their hands before handling clean equipment or food items and hot food items were maintained at or above 135 degrees Fahrenheit on the steam table while awaiting service for 1 of 2 meals observed. The Findings are: 1. On 12/15/2024 at 10:17 AM, the following observations were made in the walk-in refrigerator: a. An opened box of sausage on a shelf. The box was not covered or sealed. b. An opened box of bacon. The box was not covered or sealed. c. Unopened 21-pound box of white bread dated 12/13/2024 was on a cart. The manufacturer speciation on the box…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-18 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interviews, the facility failed to provide a safe and sanitary environment for residents. In addition, the facility failed to clean and sanitize equipment such as shower beds/chairs, electric clippers used to cut facial hair, wheelchairs, walkers, and lift equipment. These findings have the potential to affect all 52 residents. The findings are: On 12/15/24 at approximately 10:15 AM, observed a medication cart labeled 400 hall nurse , with a sharps container attached to the side with a reddish-brown substance dried on the outside. On 12/15/24 at 10:30 AM, observed the beauty shop was unlocked and observed the trash can was overflowing with a pile of plastic and hair. What appeared to be a long dark hair extension/weave resting on top of the trash can. There was a large pile of different colored hair laying in the sink approximately 2 inches deep along with a red paddle brush, yellow comb, and black hairbrush, all with hair in the bristles. There were baskets containing attachments and other hairbrushes/combs, all covered in hair. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-18 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility policy review, the facility failed to ensure residents had a functioning call light system that would alarm, light up, and could be reset by staff, or a way to contact staff to ensure needs were met for 2 of 2 sampled (Resident #7, and Resident #30) residents. The findings include: 1. A review of an in-service training report, dated 11/18/2024, revealed staff were instructed to answer call lights in a timely manner. 2. On 12/15/2024 at 2:38 PM, Resident #7 stated the call light is not working. The call light button was pushed and did not light up outside the door for Resident #30, but Resident #7's call light functioned. Certified Nursing Assistant (CNA) #9 pressed Resident #30's call light and the call light was not lighting up above the door, and no alarm was heard. CNA #9 revealed that she would attempt to fix the call light because if she does not try nobody else will do it. CNA #9 confirmed in an emergency or if resident #30 needed something the resident would not be able to use the call light. 3. On 12/15/2024 at 11:50 PM, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-18 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interviews, it was determined the facility failed to provide snacks that were previously offered and appropriate for residents with diabetes, therefore failing to accommodate their needs, which affected the resident's quality of life for 1 (Resident #34) of 1 resident reviewed. Specifically, the facility failed to ensure Resident #34, a resident with type I diabetes, was provided snacks, other than high sugar/simple carbohydrates. The findings are: Upon review of the admission Record, the facility admitted Resident #34 on 05/10/24 with an admitting diagnosis of type I diabetes. Upon review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/26/2024, Resident #15 was assessed with a Brief Interview for Mental Status (BIMS) score of 15, (BIMS score 13-15 indicates cognitively intact). Per section GG of this MDS, the resident required supervision for ambulation and the use of a rolling walker. Resident #34 required minimal assistance with Activities of Daily Living (ADLs). On 12/15/24 at approximately 11:20 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-18 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and facility policy review, the facility failed to ensure a resident without self-administration rights was not self-administering an inhaler and updraft without approval or staff presence to prevent improper usage, storage, and misappropriation of resident's own medication affecting 1 sampled (Resident #351) resident of 1 sampled. The findings include: a. A review of Resident #351 ' s Physician Orders dated 12/03/2024, revealed an order for inhaled nebulizer 1 vial every 4 hours as needed for shortness of breath or wheezing. b. A review of Resident #351 ' s Care Plan dated 12/03/2024, revealed Resident #351 was shown to have flare ups that caused the resident to become short of breath related to chronic obstructive pulmonary disease (COPD) diagnosis and being a current smoker. As needed medications were available for times of anxiousness. c. On 12/15/2024 at 11:15 AM, an inhaler was observed resting on the overbed table of Resident #351. Resident #351 stated, I was told I could keep the medication on person for when I need it. d. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-18 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete a Level 1 Preadmission Screening and Resident Review (PASRR) for 1 (Resident #15) of 1 resident reviewed for PASRR. The findings are: Upon review of the admission Record, Resident #15 was admitted to the facility on [DATE] with a primary diagnosis of diabetes mellitus II with unspecified complications. Resident #15 also had a diagnosis of bipolar disorder, severe, with psychotic features and panic episodes. Upon review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 06/14/2024, Resident #15 was assessed with a Brief Interview for Mental Status (BIMS) score of 14, (BIMS score 13-15 indicates cognitively intact). Per section GG of this MDS, the resident required extensive assistance and was dependent on staff for transfers, dressing, and bathing. They required set-up assistance for meals. Upon review of Resident #15's scanned documents, a Level 1 Preadmission Screening and Resident Review was not found. On 12/18/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-18 · tag F0661 — isolatedEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and facility policy review, the facility failed to ensure a recapitulation, or summary, of stay upon discharge affecting 1of 1 sampled (Resident #49) resident to ensure sufficient information was given for safe care on discharge. Findings include: a. On 12/18/2024 at 11:00 AM, a review of Resident #49's medical record revealed, a 10/16/2024 discharge summary that revealed resident went home with medications. b. On 12/18/2024 at 11:06 AM, the Social Services Director (SSD) was asked who was responsible for the discharge summary for Resident #49. The SSD printed the Post Discharge Plan of Care and Discharging a Resident from Facility form and stated she filled those out and nursing was responsible for the discharge summary. The SSD confirmed that her documentation did not include medication reconciliation or a summary of Resident #49's care. c. On 12/18/2024 at 11:09 AM, the SSD was asked if there was a discharge summary for Resident #49. The SSD stated, Nursing did not put one in. d. On 12/18/2024 at 11:30 AM, Licensed Practical Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 24 citations
- Potential for harm · Ecited before2024-05-23 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide consistent bathing and personal hygiene for 4 (Residents #1, #3, #4, and #5) dependent residents to maintain hygiene, prevent infection and possible skin issues. The findings are: 1. Review of Medical Diagnoses revealed Resident #1 had diagnoses of neoplasm of uncertain behavior of the brain, contracture of muscle multiple sites, and dementia. a. An Annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 04/20/2024 documented Resident #1 had a Brief Interview of Mental Status (BIMS) score of 08 (08-12 indicates moderately impaired mental status) and dependent for bathing. b. Resident #1's Care Plan with a revision date of 04/23/2023 documented, .BATHING/SHOWERING: The resident requires assistance by (1-2) staff with bathing/showering 3 times weekly and as necessary . c. Resident #1's Monthly Summary dated 05/11/2024 documented Resident #1 was dependent for bathing. d. On 05/23/2024, Resident #1's Task Sheet documented Resident #1 was to have a shower every Monday, Wednesday, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-23 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain a safe and palatable food temperature for trays served to residents who receive meals in their room. The findings are: On 05/22/2024 at 11:50 AM, the temperatures of the food items on the steam table prior to lunch service were checked by the dietary staff. The following temperatures were documented: Regular and Mechanical Soft: Lasagna - 175 degrees Fahrenheit Tossed Salad - 40 degrees Fahrenheit. Garlic Bread - 160 degrees Fahrenheit Cheesecake - 40 degrees Fahrenheit Pureed: Lasagna - 170 degrees Fahrenheit Greens - 170 degrees Fahrenheit Garlic Bread - 170 degrees Fahrenheit Cheesecake - 40 degrees Fahrenheit On 05/22/2024 at 12:15 PM, during the lunch meal service, lunch trays were observed being loaded onto an open sided cart to transport to the residents on the 300 Hall who eat meals in their room. At 12:30 PM, the Dietary Manager accompanied this Surveyor down the 300 Hall, to check the temperatures on the last tray to be delivered to the 300 Hall. The temperatures were as follows: Pureed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-22 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide a safe, clean, comfortable, and homelike environment for Residents in Room #'s 311-B, 405-A & B, and 414-A. This failed practice had the potential to affect all 47 residents. The findings are: 2. On 11/20/23 at 11:09 AM, the Surveyor observed room [ROOM NUMBER] bathroom. There was a Blue Geri chair stored in the bathroom. The toilet had large amounts of toilet paper floating in the water, and there were brown streaks, and specks of debris visible on the sides of toilet bowl. 2a. On 11/21/23 at 8:36 AM, the Surveyor observed room [ROOM NUMBER]-B bathroom The bathroom smelled of old urine, and the toilet bowl had brown specks, and streaks of brown debris visible on the surface of the bowl. The water in the toilet bowl was cloudy and there was a liquid substance on the floor in front of the toilet, on the toilet seat, and 2 drops of liquid were on the surface of the blue Geri chair seat that was in the bathroom. 2b. On 11/21/23 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide care to maintain oxygen equipment to ensure cleanliness and minimize risk of cross contamination or infection for 2 sampled residents (R #6 and R #29) on hall 300. The findings are: 1. Resident #6 had diagnosis of Chronic Obstructive Pulmonary Disease (COPD). A Quarterly Minimum Data Set (QMDS) dated [DATE] documented a Brief Interview of Mental Status (BIMS) score of 11 (8-12 moderately impaired cognition) requiring extensive assistance with 2-person support for bed mobility, transfers and toileting. a. A physicians order dated 9/22/23 documented, 02 [oxygen] 2LPM [liters per minute] /NC [nasal cannula] for shortness of breath hypoxia 02 2LPM/NC for c/ [complaints of] shortness of breath or 02 Sat below 90%. b. A Care Plan initiated 9/22/22 documented, .The resident has prn [when needed] oxygen therapy r/t [related to] ineffective gas exchange, shortness of breath . and .oxygen settings, O2 via nasal cannula at 2L when needed for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-22 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure licensed nurses demonstrated competency with necessary care, treatment, safety, and services required by each resident, as evidenced by: 1. On 11/21/23 at 8:21 AM, the Surveyor observed LPN #1 administer morning medications on hall 400. LPN #1 donned gloves, opened the medication cart drawers, and pulled out medications to give to resident in room [ROOM NUMBER]-B. LPN #1 popped the tablets from the blister pack into a medication cup sitting on top of the cart for resident in room [ROOM NUMBER]-B and dropped a pill onto the surface of the cart, picked it up, and placed it in the medication cup. The Surveyor asked LPN #1 if she had sanitized the cart prior to administering the medications. LPN #1 stated answered, No, I was feeling nauseous this morning and sick to my stomach. The Surveyor asked LPN #1 if she always wore gloves when administering medications as she wasn't wearing them yesterday. LPN #1 stated I have gout and arthritis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-22 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview the facility failed to ensure the refrigerated narcotic medications were stored in a permanently affixed container to prevent the potential of misappropriation of resident property. This failed practice had the potential to affect all 47 residents. The facility also failed to ensure insulin bottles were dated after opening, and that insulin vials past expiration date of opening were discarded and removed from medication cart. This failed practice had the potential to affect 8 residents. The findings are: 1. On 11/21/23 at 9:39 AM, the Surveyor accompanied the Director of Nursing (DON) to the medication storage room and observed an unsecured narcotics box inside the locked refrigerator. The box contained: 2-30 milliliter [mL] bottles of Lorazepam; 1-2 mL vial of Lorazepam; 3 Single-dose 2 mL syringes of Lorazepam. 1A. On 11/21/23 at 01:40 PM, the Surveyor asked the DON, was the narcotic box attached to the refrigerator? The DON stated, No. The Surveyor asked, how should the narcotic box be stored in the refrigerator? The DON stated, I guess it…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-22 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure that food was used prior to the use by date and that food was stored properly including the date of arrival into the facility to minimize potential for food borne illness. The failed practice had the ability to affect 65 residents who receive their meals from one of one kitchen. The findings are: On 11/20/23 at 10:20 AM, a clear plastic, 1 quart container of chocolate pudding which was observed on the top shelf of the walk-in refrigerator had a use by date of 11/09/23. A 5-pound container of sour cream which was observed on one of the middle shelves had a use by date of 9/19/23. A second container of sour cream located on the same shelf had a use by date of 10/28/23. Dietary Manager stated, I'm not sure how this happened, it seems like we just got this stuff. On 11/20/23 at 10:26 AM, a box was observed on the middle shelf of the dry storage area. The box contained approximately 85 individuals 1-ounce containers of dry cereal. The box contained no date of entry or use by date. The bottom shelf contained a 1-gallon…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-22 · tag F0847 — patternInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview the facility failed to ensure that the facilities binding arbitration agreement was written in a language/manner that could be understood by the resident/representative, that signatures were provided attesting to the fact that the resident/representative understood the agreement, that the resident had 30 days to resend the agreement. The failed practice had the ability to affect all 47 residents who currently reside in the facility. The findings are: On 11/21/23 at 3:04 PM, Admissions Director (AD) reports that in October 2023 the facility added two lines at the bottom of the admission agreement that allows the resident or their representative to agree to sign or decline the Arbitration. In October, 2023 the corporate office emailed the AD a two page document entitled, Purpose of Arbitration Agreements. The surveyor asked the AD, prior to October, 2023 the residents who were admitted signed the admission agreement which included a section, Arbitration, which stated, by signing this admission agreement, the Facility, Resident, Responsible party, and Guarantor agree…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-22 · tag F0848 — patternProvide a neutral and fair arbitration process and agree to arbitrator and venue.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the arbitration documentation includes the selection of a neutral arbitrator and a location that is convenient for all. The failed practice had the ability to affect all 47 residents who currently reside in the facility. The findings are: On 11/21/23 at 2:00 PM, a review of the facility arbitration agreement revealed that the facility admission agreement, section f. pertains to Arbitration. On 11/21/23 at 3:04 PM, the admission Director (AD) was asked to identify the language in section f. of the admission agreement that describes the process for selecting an arbitrator and the location where the arbitration will take place. After examination the AD stated, I don't see that in there. On 11/22/23 at 7:55 AM, the Surveyor asked the Administrator to locate in section f. of the admission agreement where it describes how an arbitrator, and a location is chosen. The Administrator stated, It ' s in the new part .I didn't see it in the admission agreement. On 11/22/23 at 9:20 AM the Administrator reported that the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-22 · tag F0865 — failed to run a quality-improvement (QAPI) program — patternHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the Quality Assurance and Performance Improvement program [QAPI] Committee developed and implemented appropriate plans of action to prevent repeated deficiencies for (F584) providing a homelike environment, (F677) providing nail care for resident dependent on staff, (F812) Sanitation and (F880) Infection Control. These failed practices had the potential to affect 47 residents. The findings are: 1. A Recertification survey was conducted on 11/22/23. During this survey, F584 was cited for facility failure to provide a safe, clean, comfortable, and homelike environment for Residents in room [ROOM NUMBER]B, #414A, #405A and #405B. A review of the facility's Plan of Correction [POC], for the recertification survey completed on 12/1/22 with a correction date of 12/31/22 indicated: Step #1: Corrective Action: the Maintenance Director observed/checked the following as identified by survey to ensure a safe, clean, and comfortable environment that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-22 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure standard infection control precautions were demonstrated during medication administration to prevent the possible transmission of communicable diseases and infections. This failed practice had the potential to affect 16 residents receiving medications on hall 400. Findings included: a. On 11/21/23 at 8:21 AM, the Surveyor observed Licensed Practical Nurse (LPN) #1 administer morning medications on hall 400. The LPN #1 donned gloves, opened the medication cart drawers, and removed medications for the resident in room [ROOM NUMBER]-B. As LPN #1 was removing the tablets from the medication blister pack into a medication cup sitting on top of cart, the LPN #1 dropped a medication tablet onto the surface of the cart, picked it up, and placed it in the medication cup. The Surveyor asked the LPN #1 if the cart had been sanitized prior to administering medications. The LPN #1 answered, no. The Surveyor asked LPN #1 what the issue was with placing the pill…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-22 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure call lights were placed within resident's reach to allow resident to request assistance to accommodate their individual care needs for 1 (Residents #32) of 4 sampled residents (Resident #6, #27, #29, #32) who were dependent on staff for assistance. This failed practice had the potential to affect 10 residents on 300 hall who were cognitive enough to use a call light. The findings are: 1. Resident #32 had diagnoses of hemiplegia, affecting the left nondominant side and need for assistance with personal care. A Quarterly Minimum Data Set [QMDS] with an Assessment Reference Date [ARD] of 09/13/23 documented the resident scored 13 (13-15 indicates cognitively intact) on a Brief Interview for Mental Status [BIMS]. a. On 11/20/23 at 9:50 am, the surveyor asked Resident #32 if the call light was within reach. The Resident stated, I don't even know where it is. The surveyor asked how do you get help when you need it? Resident #32 stated, I just holler at someone, I holler until somebody comes in here.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure fingernails were clean and trimmed to promote good grooming and hygiene for 1 (Resident #26) of 6 (Resident #6, #26, #27, #29, #32, and #47) sampled residents who were dependent on staff for nail care. This failed practice had the potential to affect 16 residents who were dependent on staff for nail care residing on 300 Hall. The findings are: 1. Resident #26 had the diagnosis of chronic kidney disease, Stage 3 and dementia, with mood disturbance and major depressive disorder. A Quarterly Minimum Data Set [MDS] with Assessment Reference Date [ARD] 11/12/23 documented . Self-Care .E. Shower/bathe self: 04. Supervision or touching assistance - Helper provides verbal cues and/or touching/steadying and/or contact guard assistance as resident completes activity. Assistance may be provided throughout the activity or intermittently . a. On 11/20/23 at 10:55 am, Resident #26's fingernails were approximately 1/4 longer than the fingertips on all fingers, both hands. There was brown substance under the right…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure a resident required to wear a compression sleeve and glove received care and treatment in accordance with the physician's plan of care, for (Resident #6) of 1 case mix resident who had Lymphedema. The findings are: Resident #6 had diagnoses of: Personal history of malignant neoplasm of breast, Lymphedema, not elsewhere classified, and Chronic Obstructive Pulmonary Disease (COPD) A Minimum Data Set (MDS) documented a Brief Interview for Mental Status (BIMS) score of 11 (8-12 moderately impaired cognition) requiring extensive assistance with 2 persons assist with bed mobility, transfers, and toileting. a. A physician's order dated 8/16/23 documented, Right Arm/Fingers - Check fingers for discoloration, capillary refill, cool/cold to touch, check for tightness of wrap and placement, if wrap has fallen down, pullback up. If any of the above present, contact the TX (treatment) nurse or Lymphedema clinic. b. A physician's order dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-12-01 · tag F0803 — failed to meet residents' dietary needs — widespreadEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and facility menu and policy review, the facility failed to ensure the planned, written menu was followed for residents who received meals from 1 of 1 kitchen. Specifically, the facility failed to provide milk with breakfast and/or dinner as per the menu for five days. This affected all 47 residents who resided in the facility and had a physician's order for a regular diet. Findings included: Review of a facility policy titled, Menu Substitution, dated 2019, revealed, Kitchen staff will consult with the director of food and nutrition services or designee on any needed menu substitutions. Review of a Diet Type Report, dated 12/01/2022, revealed all 47 residents were to be served a regular diet. Review of the facility's menu for a regular diet from 11/24/2022 through 11/28/2022 revealed milk was to be served to residents for breakfast and dinner each day. During an interview on 11/28/2022 at 9:05 AM, [NAME] #4 stated the facility had not had any milk since 11/24/2022. She stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-12-01 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and facility policy review, the facility failed to food was stored properly and dishes were maintained in clean condition and in good repair in 1 of 1 facility kitchen. Specifically, the facility: - failed to ensure food stored in the walk-in refrigerator was labeled, dated, and stored off of the floor. - failed to ensure dishes and pans were allowed to air dry before stacking/storing. - failed to ensure plates used to serve resident meals were free of chips/cracks. The failed practices had the potential to affect all 47 residents who resided in the facility and received meals from the kitchen. Findings included: 1. Observations in the walk-in refrigerator on 11/28/2022 from 8:51 AM to 9:01 AM revealed the following: - A plate of salad was not dated. - Four trays of covered Styrofoam bowls were not labeled or dated as to their contents. - A cardboard box of chilled salad was stored on the floor. - Four bowls of lemon meringue pie were not dated. - A plastic container of peas and potatoes was not dated. - A plastic container of an undetermined type…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-12-01 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and facility policy and document review, it was determined the facility's administration failed to ensure the staff member acting as the administrator was knowledgeable regarding abuse reporting requirements, which resulted in failure to immediately report an allegation of abuse to the state survey agency (SSA) for 1 (Resident #23) of 1 resident reviewed for abuse. Additionally, the facility's administration failed to ensure a reliable system of addressing maintenance concerns was in place during a period when no maintenance staff were employed. The failed practices had the potential to affect all 47 residents who resided in the facility. Findings included: Review of the facility's Job Description for the administrator position revealed, The primary purpose of your job position is to direct the day to day functions of the facility in accordance with current Federal, State and local standards, guidelines, and regulations that govern the Long Term Care Facility to assure that the highest degree of quality care can be provided to our residents at all…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-12-01 · tag F0837 — widespreadEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and facility document review, the facility's governing body failed to employ a licensed facility administrator to be responsible for managing the facility for the period of September 2022 through 12/01/2022. This deficient practice had the potential to affect all 47 residents residing in the facility. Findings included: Review of the facility's Job Description for the administrator position revealed, The primary purpose of your job position is to direct the day to day functions of the facility in accordance with current Federal, State and local standards, guidelines, and regulations that govern the Long Term Care Facility to assure that the highest degree of quality care can be provided to our residents at all times. During an interview on 11/28/2022 at 8:35 AM, when the survey team entered the facility, the Social Services Director/Manager with Administrative Duties (SSD/MAD) stated she was the Acting Administrator, and the facility was operating on Consultant (CST) #16's administrator…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-12-01 · tag F0553 — failed to let residents help plan their care — patternAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and facility policy review, the facility failed to ensure 3 (Residents #4, #21, and #40) of 3 sampled residents reviewed for care plan participation were invited to attend care plan conferences to afford the residents the opportunity to participate in planning their care. Findings included: Review of an undated facility policy titled, Woodland Hills Policy and Procedure for Care Plans, revealed, Residents and their representatives will play an active role in the development of goals and implementation of the residents' Comprehensive Care Plan. Further review of the policy revealed 4. The Interdisciplinary Team will review the plan of care at CCP [comprehensive care plan] meeting with the resident and his/her representative. 5. The resident and/or representative will be offered a Care Plan Summary during the Admission, Annual, and/or Significant Change Care Plan review meetings and upon request. 1. A review of an admission Record revealed Resident #4 had diagnoses including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-12-01 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility policy review, the facility failed to ensure walls in residents' rooms were maintained in good repair in order to provide a clean and homelike environment for residents who resided on 2 (100 Hall and 400 Hall) of 3 halls observed. Findings included: Review of an undated facility policy titled, Resident Rights, revealed, The facility must provide a safe, clean, comfortable, home-life environment, allowing you the opportunity to use your personal belongings to the extent possible. The facility will provide housekeeping and maintenance services. 1. Review of an admission Record revealed the facility admitted Resident #44 on 01/15/2021. Review of a quarterly Minimum Data Set (MDS), dated [DATE], revealed Resident #44 had a Brief Interview for Mental Status (BIMS) score of 7, which indicated the resident was severely cognitively impaired. During a concurrent observation and interview on 11/28/2022 at 10:31 AM, Resident #44, who resided on the 100 Hall,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-12-01 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interviews, and facility policy review, it was determined that the facility failed to ensure an effective infection control program was implemented to prevent the potential spread of influenza. Specifically, the facility failed to ensure proper signage was posted on residents' doors to indicate which personal protective equipment (PPE) should be in utilized in the rooms of 7 (Residents #8, #26, #203, #42, #5, #32, and #6) of 2 residents reviewed for isolation precautions. Findings included: Review of a facility policy titled, Chapter 21 Managing Infections, dated 01/2014, revealed, Droplet Precautions In addition to Standard Precautions, implement Droplet Precautions for an individual documented or suspected to be infected with microorganisms transmitted by droplets (large-particle droplets larger than 5 microns in size that can be generated by the individual coughing, sneezing, talking, or by the performance of such procedures as suctioning). The policy included a list of infections that required droplet precautions, and influenza was on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-01 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility policy review, the facility failed to ensure an allegation of abuse was reported to the state survey agency (SSA) within the required timeframe for 1 (Resident #23) of 1 sampled resident reviewed for abuse. Specifically, the facility received a report of alleged abuse involving Resident #23 on 11/27/2022 but failed to report the allegation to the SSA until 11/29/2022. Additionally, the facility failed to ensure its abuse reporting policy and procedure addressed the federally required timeframes for reporting allegations of abuse. Findings included: A review of an admission Record revealed Resident #23 had diagnoses including generalized anxiety disorder, need for assistance with personal care, muscle wasting and atrophy, cognitive communication deficit, Parkinson's disease, and pain. Review of a quarterly Minimum Data Set (MDS), dated [DATE], revealed Resident #23 scored 7 on a Brief Interview for Mental Status (BIMS), which indicated severe…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-12-01 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility policy review, the facility failed to ensure a resident who required extensive assistance with personal hygiene was regularly offered trimming or shaving of facial hair and trimming of nails to maintain good grooming and hygiene for 1 (Resident #44) of 2 sampled residents reviewed for activities of daily living (ADLs). Findings included: Review of a facility policy titled, Chapter 9 Personal Care, dated January 2014, revealed the purpose of Care of Fingernails/Toenails was, to clean the nail bed, keep nails trimmed, and to prevent infections. According to the policy, Nail care includes daily cleaning, filing and/or regular trimming. Proper nail care can aid in skin problem around the nail bed. Additionally, the policy indicated the purpose of Shaving the Resident was to promote cleanliness and to provide skin care. Review of an admission Record revealed Resident #44 had diagnoses that included unspecified dementia, major depressive disorder, lack of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-12-01 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and facility policy review, the facility failed to ensure a monitoring for side effects of psychoactive medications was consistently provided and documented for 1 (Resident #4) of 4 sampled residents reviewed for psychoactive medications. Findings included: Review of a facility policy titled, Depression, dated 01/2014, revealed, The staff and physician will monitor the resident carefully for side effects specific to each class of medication as well as interactions between antidepressants and other classes of medications. Review of an admission Record revealed Resident #4 had diagnoses including other recurrent depressive disorders and insomnia (trouble falling or staying asleep). A review of an annual Minimum Data Set (MDS), dated [DATE], revealed Resident #4 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident was cognitively intact. The MDS indicated the resident received an antidepressant medication on seven days during the seven-day…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.4 | -1.4 vs chain |
| Health inspection | 1 of 5 | 2.8 | -1.8 vs chain |
| Staffing | 2 of 5 | 2.2 | -0.2 vs chain |
| Quality measures | 2 of 5 | 2.4 | -0.4 vs chain |
The other 55 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 55; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| LINCOLN, JAMES | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 06/01/2018 |
| LINCOLN, JUDY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 06/01/2018 |
| DRAKE, TIMOTHY | Individual | CONTRACTED MANAGING EMPLOYEE; CORPORATE OFFICER | — | since 03/22/2022 |
| LTC MANAGEMENT SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/01/2018 |
CMS files one row per role, so the 5 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $585K paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in AR
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arkansas Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 045378. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-12-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.