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Crestview Home

1313 South 25th St, Bethany, MO 64424 · For profit - Limited Liability company · 92 certified beds · (660) 425-3128 Medicare & Medicaid certified

Call the home — (660) 425-3128 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0568)Behavioral-health or dementia-care citation — no harm found (F0758)$14,498 in federal fines1 Medicare payment denial
Insights

The public record raises real questions here. Weigh the concerns below carefully.

Worth asking about
  • it has a citation for mishandling residents’ money or property (F0568)
  • a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $14,498 in federal fines (most recent 2025-03-04)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (58%) runs well above the national median (45%)
  • about 29% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2703 Miller St · (660) 425-7443 · Call to confirm hours
Pharmacy
Hy-Vee0.2 mi
1104 S 25th St · (660) 425-6353 · Call to confirm hours
Grocery
Hy-Vee0.2 mi
1104 S 25th St · (660) 425-6353 · Call to confirm hours
Park
702 N 28th St · (660) 425-3481 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.7%18.1%15.4%typical
Long-stay residents who lose too much weight2.5%5.3%5.4%better
Long-stay residents with a catheter left in their bladder0.7%1.1%0.9%better
Long-stay residents with a urinary tract infection5.5%2.3%2.0%worse
Long-stay residents with depressive symptoms7.0%18.5%6.5%typical
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.7%4.1%3.3%better
Long-stay residents whose ability to walk worsened17.6%17.4%16.1%typical
Long-stay residents on antianxiety or hypnotic medication42.6%25.6%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%90.9%95.3%typical
Long-stay residents with pressure ulcers3.0%4.5%4.7%better
Long-stay residents with worsening bladder/bowel control20.7%17.8%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table14.9%23.5%17.1%better
Short-stay residents who newly got an antipsychotic medication3.8%2.2%1.4%worse
Long-stay hospitalizations per 1,000 resident days1.292.111.67better
Long-stay outpatient ER visits per 1,000 resident days3.382.331.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

11.8%U.S. median 10.7%
Went back to hospital
0.13U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.04hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.13 therapist hours per resident per day in 2026Q1 — more than 9% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 19% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.8%CMS range 7.7–18.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.321.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.31
RN hours/ resident / day
0.47
LPN hours/ resident / day
2.11
Aide hours/ resident / day
2.89
Total nurse hours/ resident / day
0.24
RN hoursweekends
57.5%
Total nursing turnover
90.0%
RN turnover

How full it usually is: this home is certified for 92 beds and averages 45.9 residents a day — about 50% occupied, or roughly 46 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.89 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.31 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.11 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.82 hrs/resident/day on weekends vs 2.92 on weekdays — 3% thinner on weekends. RN hours go from 0.35 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 58% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

22
deficiencies at the latest standard inspection (2025-03-04)
13
at the previous standard inspection (2024-05-23)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

58 citations, most serious first. The 10 most serious are shown; the remaining 48 are one tap away and print in full.

  • Potential for harm · Fcited before2025-03-04 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the Dietary Manager (DM) had the appropriate competencies and skills sets to carry out the functions of the food and nutrition service. The facility census was 40. The facility did not provide the requested job description for the Dietary Manager. Review of the DM's personnel file showed: -Date of hire 10/04/2023; -No certification for food service management or dietary manager was found. During an interview on 02/24/25 at 11:32 A.M., the DM said: -He had been the DM for six months; -He has worked as a dietary aide, but does not have any managerial experience; -The facility was getting ready to start on his DM training; -He has not completed his/her DM's course. During an interview on 02/27/25 at 03:10 P.M., the Administrator said: -She would expect the DM to know all regulations related to the kitchen; -The DM had not completed the dietary training yet; -She would expect the DM to have the training completed. During an interview on 03/05/25 at 12:43 P.M., the Registered Dietitian (RD) said: -The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-04 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure staff stored food in a sanitary manner and to maintain the kitchen in a sanitary manner. The food facility census was 40. Review of the facility's policy, General Dish Room Sanitation, dated, May 2015, showed: -Dish rooms must be maintained in a clean and sanitary condition; -Items must be stored inverted (upside down) to prevent contamination. Review of the facility's policy, Cleaning Floors, dated, May 2015, showed: -Floors will be cleaned after every meal; -The dietary department must keep the floors of the kitchen free from soil and clutter. Review of the facility's policy, Refrigerators and Freezers, dated, May 2015, showed: -The floors of walk in refrigerators and freezers should be swept and mopped weekly; -Food should be stored at least 6 inches above the floor. Review of the facility's policy, Dishwashing, dated, May 2015, showed: -Check chemical dispensers for proper operation and an adequate supply of chemical. Review of the facility's policy, Wet Mopping, dated, May 2015, showed: -Dietary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-04 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to develop and implement water management policy and procedures to reduce the risk of growth and spread of Legionella (bacteria that causes Legionnaires' disease, a serious type of pneumonia) which had the potential to affect all residents who resided at the facility. Furthermore, the facility failed to follow infection control guidelines when one staff administered eye drops for one resident (Resident #23) without the use of gloves. The facility census was 40. The facility did not provide a Legionella policy. 1. Review of the facility's records showed they did not have an implemented water management plan. During an interview on 2/25/25 at 3:50 P.M. the Administrator said: - The facility had not had a maintenance employee for over a month; - The maintenance employee would assess the building water systems; - The maintenance employee would document water testing and monitoring; - She was not able to find the facility water management plan. 2. Review of the facility provided, undated policy Gloves showed: -Wear…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-04 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to establish an infection prevention and control program that included an antibiotic stewardship program (a set of commitments and actions designed to optimize the treatment of infections while reducing the adverse events associated with antibiotic use) that included antibiotic use protocols and a system to monitor antibiotic use. The facility census was 40. The facility did not provide an Antibiotic Stewardship policy. The facility did not provide Antibiotic Stewardship Program documentation that should include: - Protocols to optimize the treatment of infections by ensuring that residents who require an antibiotic are prescribed the appropriate antibiotic; - Procedures to reduce the risk of adverse events, including the development of antibiotic-resistant organisms, from unnecessary or inappropriate antibiotic use; - Procedures to promote and implement a facility-wide system to monitor the use of antibiotics including a system of reports related to monitoring antibiotic usage and resistance data; - Designated appropriate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-04 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to hire an Infection Preventionist (IP). The facility census was 40. The facility did not provide and Infection Preventionist policy. Review of the Infection Control binder showed it did not include an IP training or certification. During an interview on 2/25/25 at 3:00 P.M. the Administrator said; - The Director of Nursing (DON) said he/she completed the IP course, but had not produced certification indicating the DON had completed the task; - The facility did not have a current IP; - She knew the facility was suppose to have an IP.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-04 · tag F0947 — failed to train nurse aides adequately — widespread
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure three Certified Nursing Assistants (CNAs), of 7 sampled staff had a minimum of 12 hours of documented yearly in-service education (which should have included abuse, neglect, and dementia cares). This had the potential to affect all of the residents. The facility census was 40 residents. The facility did not provide a policy for education or and Nurse Assistant Training. Review of personnel records showed: -Certified Nurse Aide D, Date of Hire 11/22/00, Annual Education Quiz completed 6/7/24. No other education/in-service records; -CNA E, Date of Hire 10/21/22, Annual Education Quiz completed 6/6/24. No other education/in-service records; -CNA F, Date of Hire 9/17/01, Annual Education Quiz completed 6/6/24. No other education/in-service records; -Nurse Aide A, Date of Hire 10/3/24, no education/in-service records. During an interview on 02/27/25 at 12:28 PM the Quality Assurance Registered Nurse said: -Training, documentation of training, and tracking are completed by nurse leadership; -Yearly trainings for CNAs are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-04 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that Advance Directives for three Residents (Resident #3, #19, and #32) were lawful when a Designated Power of Attorney signed an out of hospital Do Not Resuscitate (OHDNR) form prior to two residents (Residents #3 and #19) being declared incapacitated to sign. Additionally, the facility failed to ensure that one resident (Resident #32) had 2 physician letters of incapacitation prior to the Power of Attorney designee making decisions for him/her. There were 12 total sampled residents. The facility census was 40. The facility did not provide the requested policy on Advance Directives. 1. Review of Resident #3's Quarterly minimum data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 02/07/25, showed: -Severe cognitive impairment; -Dependent on staff for transfers, bathing, locomotion, toileting and eating; -Incontinent of bowel and bladder; -Diagnoses included dementia, high blood pressure, and urinary tract…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-04 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain the walls, hallways, ceilings and floors in a clean and homelike environment. Furthermore the facility failed to ensure furnishings were in good repair and temperatures in the dining room remained at a comfortable level. This had the potential to effect all residents. The facility census was 40. The facility did not provide a policy for cleaning, maintenance of the facility and care of furnishings, or temperatures. 1. Observations on 2/19/25 at 10:30 A.M., showed: -Main dining room thermostat read 61 degrees Fahrenheit; -All doors to the main dining room were closed; -Window blinds in the dining room and attached hallways were drawn; -White blankets were rolled up and placed at the threshold of the doors leading to the courtyard. Observation on 2/19/25 at 11:22 A.M., showed: -Main dining room thermostat read 60 degrees Fahrenheit During an interview on 2/19/25 at 10:05 A.M., Resident #9 said: -He/She did not mind eating in the lobby because it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-04 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents had complete, accurate and individualized care plans, to address the specific needs of the residents, for five of 12 sampled residents (Residents #28, #92, #11, #15, and #36). The facility census is 40. Review of the facility provided, undated, policy Care Planning showed the facility Care Planning/Interdisciplinary Team is responsible for the development of an individualized comprehensive care plan for each resident. Review of the facility provided, undated policy Care Area Assessments showed Care Area Assessments (CAAs) will be used to develop individualized care plans. 1. Review of Resident #28 Quarterly Minimum Data Set (MDS, a federally mandated assessment completed by facility staff), dated 1/3/25, showed: -Brief Interview of Mental Status (BIMS) of 0 indicated severe cognitive impairment; -No behaviors; -Moderate assistance for Activities of Daily Living (ADLs: tasks completed in a day to care for oneself); -No…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-04 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide meaningful activities to meet the needs for three of 12 sampled residents (Resident #6, #28, and #92). The facility did not have an employee responsible for the activity program and did not have a system to inform all residents in advance of available activities, including location and time, which had the potential to impact all residents in the facility. The facility census was 40. The facility did not provide a policy regarding Activities. Review of the facility provided Resident Right policy, dated April 2006, showed: -The resident has the right to a dignified existence and self determination. A Facility must protect and promote the rights of each resident. --Right to participate in activities. --Resident Rights are to be fully respected and adhered to. The facility did not provide an activity calendar. 1. Review of Resident #6 admission Activity Assessment, dated 3/14/20, showed: - He/She liked 1:1 (1 staff to 1 resident)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 48 citations
  • Potential for harm · Ecited before2025-03-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate care and services were provided to residents to prevent the development and/or deterioration of pressure ulcers (PU) for four of 12 sampled residents (Resident #28, #92, #11, and #15). Facility staff failed to ensure the physician was notified of the PU and treatment obtained timely for one resident (Resident #92). The facility failed to ensure PU precautions were adhered to for one resident, resulting in the resident developing a PU (Resident #15), and failed to thoroughly assess and document assessments and measurements, and update the physician to obtain treatment orders for a new pressure ulcer for (Resident #92) and when a PU deteriorated for (Resident #11). Furthermore, the facility failed to follow their protocol assessment and documentation of skin issues when nurses did not consistently document and/or sign shower sheets at the time of a shower for two residents (Resident #28 and #92). The facility census was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-04 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide adequate staffing to reposition and provide incontinence care for three residents who were at risk for pressure ulcers (Residents #28, #92, and #15), failed to answer the call light in a timely manner resulting in incontinence for one resident (Resident #92), and failed to provide two showers per week to one resident (Resident #28) as a standard of care. Additionally, the facility failed to ensure enough staff were in the dining room to assist residents who required assistance during meals, resulting in one staff member going between two tables to assist eight residents who needed nutritional assistance. The facility census was 40. The facility did not supply a policy on staffing. Review of staff schedules showed: -January 14th: day shift staff included 1 Licensed Practical Nurse (LPN), 1 Certified Medication Technician (CMT), and 4 Certified Nurse Aides (CNA); Night shift included: 1 Registered Nurse (RN), 2 CNAs and 1 Nurse Aide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-04 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide a Registered Nurse (RN) for eight consecutive hours per day seven days a week. The census was 70. The facility did not provide a policy on staffing. Observation and interview on 02/23/25 at 9:44 A.M., showed: -Licensed Practical Nurse (LPN) B was the Charge Nurse; -He/She was the only nurse at the facility; -He/She was the only nurse the previous day; -There was no RN in the facility. Review of the daily staffing sheets showed no RN on: July 2024: 6th, 7th, 20th, and 21st; August 2024: 3rd, 4th, 17th, and 18th; September 2024: 1st, 14th, 15th, and 24th; No staffing sheets provided for October; November 2024: 16th, 17th, 23rd, 28th, 29th, and 30th; December 2024: 1st, 6th, 7th, 8th, 14th, 15th, 21st, 22nd, 24th, 26th, 27th, 28th, 29th, 30th, and 31st; January 2025: 4th, 5th, 11th, 12th, 15th, 18th, 19th, 25th, and 26th; February 2025: 1st, 2nd, 22nd, 23rd, and 26th. Observation of on-line staffing services showed an advertisement for a full time RN. During an interview on 02/27/25 at 12:28 P.M., the Quality…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-04 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure nurse aides had a yearly performance review, with resulting individually based education plans, for three nurse aides employed longer than 12 months. The facility census was 40. The facility did not provide a policy for education, and Nurse Assistant Training. Review of personnel records showed: -Certified Nurse Aide (CNA) D, Date of Hire 11/22/00, Annual Education Quiz completed 6/7/24. No competency assessment and training plan. -CNA E, Date of Hire 10/21/22, Annual Education Quiz completed 6/6/24. No competency assessment and training plan. -CNA F, Date of Hire DOH 9/17/01, Annual Education Quiz completed 6/6/24. No competency assessment and training plan. During an interview on 02/27/25 at 12:28 PM, the Quality Assurance Registered Nurse said trainings and tracking were completed by nurse leadership. During an interview on 02/27/25 at 3:10 P.M., the Administrator said: -The previous Director of Nursing (DON) completed the last competency. -He/She did not know the date of the last competency. -He/She expects the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-04 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure staff prepared foods in a way to meet the needs of individual residents, when they did not ensure the puree (a texture-modified diet in which all foods have a soft, pudding-like consistency) food had a smooth and appropriate consistency and failed to ensure the mechanical soft diet contained meat that was ground and easy to chew. This affected two residents who had orders for a pureed diet (Residents #6, and #15) and one resident (Resident #3) who had an order for a mechanical soft diet. The facility census was 40. Review of the facility's policy titled, Types of Diets, dated, May 2015, showed: -Mechanical soft diet is a regular diet modified using chopped or ground meat; -Puree diet foods are blended to mashed potato consistency or altered to meet the needs of the residents. 1. Review of Resident #6's Quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 02/08/25, showed:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-04 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of 12 sampled residents (Resident #15) received necessary assistance with activities of daily living (ADL). Resident #15 was dependent on a mechanical lift and two staff for transfers and required assistance with all his/her ADL's. Facility staff failed to reposition the resident every two hours and to provide timely perineal care. The facility census was 40. The facility did not provide a policy for timing and repositioning and perineal care for a resident's. 1. Review of Resident # 15's quarterly Minimum Data Set (MDS, a federally mandated assessment completed by the facility staff), dated 12/27/24, showed: - He/She had a Brief Interview for Mental Status (BIMS) score of 15, indicating no cognitive deficit; - Diagnoses included: Cerebral Palsy (is a disorder that affects movement, muscle tone and posture); - He/She required assistance from staff to transfer, toileting needs, and get to dressed; - He/She was incontinent of bowel and bladder. Review of the resident's face sheet showed the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide the necessary care and services to attain or maintain the highest practicable physical, mental, or psychosocial well-being for one of three sampled residents (Resident #7) when staff failed to obtain a physician ordered blood transfusion in January 2025 for an anemic resident in a timely manner. The blood transfusion was not carried out until fourteen days after it was ordered. The facility census was 43. Review of facility policy titled Physician Orders, undated, showed physician's orders must be signed by the physician and dated when such order was signed. Review of facility policy titled Lab Reporting Guidelines, undated, showed: -Guidelines will be followed to ensure that lab recommendations are completed timely; -Nurse will received the lab for a lab draw; write a telephone order and document the order on the physician order sheet (POS) or note the order on the POS when written by the physician. -The nurse will document on the lab report that the physician had been notified to include how they were notified,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-04 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility staff failed to ensure a resident (Resident #15) with limited range of motion (ROM) to his/her left hand received treatment to prevent further ROM loss. The facility census was 40. Review of the facility's undated policy titled, Range of Motion, showed: - ROM was suppose to be provided to prevent contractures from becoming worse; To maintain normal ROM; - The facility staff can provide passive range of motion (PROM) for residents that cannot complete it themselves; To simulate circulation. Review of Resident #15's quarterly Minimum Data Set (MDS, a federally mandated assessment completed by the facility staff), dated 12/27/24, showed: - He/She had a Brief Interview for Mental Status (BIMS) score of 15, indicating no cognitive deficit; - Diagnosis included: Cerebral Palsy (is a disorder that affects movement, muscle tone and posture); - He/She required assistance from staff to transfer, with toileting needs, and to dress; - He/She was incontinent of bowel and bladder. Review of the resident's face sheet showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-04 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to prevent a significant weight loss for one of 12 sampled resident's (Resident #15), when the facility did not provide the resident with his/her physician ordered Magic Cup (a nutritional supplement that contains additional calories and protein for persons experiencing involuntary weight loss) daily at lunch. The facility census was 40. The facility did not provide a significant weight loss policy. Review of Resident #15's quarterly Minimum Data Set (MDS, a federally mandated assessment completed by the facility staff), dated 12/27/24, showed: - He/She had a Brief Interview for Mental Status (BIMS) score of 15, indicating no cognitive deficit; - Diagnoses included: Cerebral Palsy (is a disorder that affects movement, muscle tone and posture) and dysphagia (difficulty swallowing); - He/She required assistance from staff to transfer, with toileting needs and to dress; - He/She received a therapeutic diet and a mechanically altered diet; - He/She had weight loss. Review of the resident's face sheet showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-04 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to store nebulizer machine masks in a bag when not in use for two residents (Resident # 15 and #38) of 12 sampled residents. The facility census was 40. The facility did not provide a policy for nebulizer masks. 1. Review of Resident #15's quarterly Minimum Data Set (MDS, a federally mandated assessment completed by the facility staff), dated 12/27/24, showed: - He/She had a Brief Interview for Mental Status (BIMS) score of 15, indicating no cognitive deficit; - Diagnosis included: Cerebral Palsy (is a disorder that affects movement, muscle tone and posture). Review of the resident's face sheet showed the following diagnoses: Dysphagia, oral phase (difficulty swallowing), bronchitis, and weakness. Review of the residents Physicians Order Sheet (POS), dated February 2025, showed an order dated 9/16/24 for Ipratropium-Albuterol (a liquid medication inhaled to treat breathing problems) 0.5 milligram (MG)- 3 MG per 3 milliliter (ML)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-04 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to document identification and use of possible alternatives prior to use of Halo side rails (a circular bed rail used for repositioning and bed mobility); failed to document assessing risk versus benefits of Halo side rail use; failed to obtain informed consent for the use of Halo side rails prior to installation; and failed to complete ongoing assessments to ensure the side rails were appropriate for use for one resident, and do not pose an entrapment risk (Resident #6), in a sample of 12 residents. The facility census was 40. Review of the facility provided, undated, Bed Rails policy showed: -Once a bed rail observation is completed the facility will review the associated risks and benefits with the resident and/or resident representative. After the review is complete, the resident and/or resident representative will sign the consent line and the nurse will sign as well. -Educate the resident/legal representative on the benefits and risks of bed rails; -Develop a care plan that outlines the medical factors…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review the facility failed to prevent compromised skin integrity for two of 4 sampled residents, (Resident #1 and Resident #2) when the staff did not alert the charge nurse when Resident #1 had open areas to the back of his/her upper right thigh and did not ensure the resident was turned to his/her side after cares. The staff did not ensure Resident #2 was turned to his/her side when the resident was found to have dark red buttocks after cares were provided. The facility census was 39. Review of the undated pressure ulcer care and prevention policy showed: - The purpose of the policy was to prevent and treat further breakdown of pressure ulcers; - Observe the resident's skin. Areas that remain reddened after pressure has been relieved is at risk for developing into a pressure ulcer; - Use pressure relieving devices; - Reposition resident's every two hours. 1. Review of Resident #1's annual Minimum Data Set, (a federally mandated assessment completed by the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-05-23 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility policy review, the facility failed to ensure staff stored food for residents in a sanitary manner. Specifically, the facility failed to label, date, and discard left over food. This had the potential to affect 43 of 43 residents who received nourishment from the facility kitchen. Findings included: A facility policy titled, Food Safey Requirements, undated, indicated, Proper Labeling and Dating of all foods. All foods will be considered as leftovers unless in the original container with an expiration date. Leftovers will be discarded after the third (3rd) storage day. An observation of the kitchen was conducted on 05/20/2024 at 9:37 AM with the Dietary Supervisor (DS). More than 50 heavily frosted freezer storage bags that contained left over food items were observed in the facility's deep freezer. Forty-two of the freezer storage bags were dated ranging from 03/17/2024 to 04/14/2024 with no description of the contents. Ten of the freezer storage bags did not contain a proper date or description of the contents. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-05-23 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and facility document review, the facility failed to maintain a water management program to minimize the risk of Legionella in the facility's water supply. This had the potential to affect all 43 residents who resided in the facility. Findings included: During an interview on 05/22/2024 at 11:15 AM, the Administrator stated the facility did not have a policy for general maintenance. The facility's Monthly Water Management Checklist, dated 05/06/2024, revealed, the date of the last annual cleaning and control measure checks were on 05/06/2024 and included the following systems and fixtures: showerheads/hoses, water heaters, hot tubs/saunas, pipes, valves, and fittings, ice machines, eye wash stations, aerators, and heating and air conditioning units. The checklist revealed a visual inspection of the areas showed no signs of biofilm or sediment. The checklist revealed no documented evidence the electric and manual faucets, hot and cold-water storage tanks, or the water on closed wings/halls had an annual cleaning or monthly control measure checks. In addition, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-23 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure essential kitchen equipment was maintained in a safe operating condition. The deficiency affected 2 of 3 ovens, 1 of 2 freezers, and 1 of 1 food steamers in the kitchen. Findings included: The Administrator was interviewed on 05/22/2024 at 12:43 PM. The Administrator stated that the facility had no general maintenance policy. 1. An observation of the kitchen was conducted on 05/20/2024 at 9:48 AM with the Dietary Supervisor (DS). During this observation, a drip pan was observed inside of the walk-in freezer, positioned under the motor fan, and filled with ice. The pipes attached to the freezer's motor fan were covered with ice. During an interview at the time of the observation, the DS stated that staff had to throw away the drip pan about every day and replace it with a new one to catch the dripping water. An observation of the walk-in freezer was conducted with the Maintenance Supervisor (MS) on 05/21/2024 at 4:55 PM. The observation revealed ice build-up around the top of the door, across the ceiling, and on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and facility policy review, the facility failed to notify the physician when blood pressure medication was held for 1 (Resident #41) of sampled 3 residents reviewed for notification of change. Specifically, the facility held Resident #41's blood pressure medication on three occasions when the resident's blood pressure (BP) was outside the physician-ordered parameters, with no notification made to the physician. Findings included: An undated facility policy titled, Condition Change, Resident (Observing, Recording and Reporting) (Includes Fall or Injury) revealed 6. Notify physician of condition change, need for treatment orders and/or medication order changes. A Resident Face Sheet revealed the facility admitted Resident #41 on 02/06/2023. According to the Resident Face Sheet, the resident had a medical history that included a diagnosis of essential (primary) hypertension. A quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 05/08/2024, revealed Resident #41 had a Brief Interview for Mental Status (BIMS) score of 2, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure residents' rooms were maintained in a homelike manner for 2 (Resident #13 and Resident #17) of 43 total residents who resided in the facility at the time of survey. Specifically, Resident #13 and Resident #17's closet doors were missing. Findings included: On 05/22/2024 at 12:43 PM, the Administrator stated the facility did not have a general maintenance policy. An observation on 05/21/2024 at 3:53 PM revealed Resident #17's closet was missing a door on the right side. During concurrent interview and observations with the Maintenace Supervisor (MS) on 05/21/2024 beginning at 5:06 PM, the MS said that for any maintenance issues, staff should report the concern to the MS or Administrator, and the MS would generate a work order. While touring the facility with the MS, an observation was made of Resident #13's room on 05/21/2024 at 5:12 PM. Resident #13's closet was missing a door on the right side, and the resident's clothing was exposed. At the time of the observation, the MS denied knowledge…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and facility policy review, the facility failed to develop a care plan addressing the use of a psychotropic medication for 1 (Resident #34) of 6 sampled residents reviewed for unnecessary medications. Specifically, the facility failed to develop a care plan addressing Resident #34's use of antipsychotic, antidepressant, and antianxiety medications, including information regarding target behaviors and monitoring for potential side effects of the medications. Findings included: An undated facility policy titled, Drug Review indicated, 5. Medications should not show unnecessary or excessive use and should have a diagnosis to support them. The section of the policy addressing Reviewing Antipsychotic Drugs, specified, 1. Antipsychotic drugs should only be given when necessary to treat a specific condition. 2. Review all charts of residents receiving the following drugs. Check for one or more specific diagnoses or conditions for antipsychotic drugs including: a. Schizophrenia b. Schizo-affective disorder c. Delusional disorder d. Psychotic and mood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and facility document and policy review, the facility failed to provide showers as scheduled/preferred for 2 (Resident #34 and Resident #37) of 5 sampled residents reviewed for activities of daily living (ADL). Findings included: An undated facility policy titled, Daily Care Needs indicated, 2. Before beginning care, check the bathing schedule and resident's care plan. Make note of special problems or special care needed by each resident. Resident care plans are individualized and give specific instructions on care. 1. A Resident Face Sheet revealed the facility admitted Resident #37 on 03/08/2023. According to the Resident Face Sheet, the resident had a medical history that included unspecified dementia, generalized muscle weakness, myocardial infarction (heart attack), and chronic obstructive pulmonary disease. A quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 05/17/2024, revealed Resident #37 had a Brief Interview for Mental Status (BIMS) score of 10, which indicated the resident had moderate cognitive impairment.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, review of an American Heart Association (AHA) blood pressure publication, and facility policy review, the facility failed to provide care and treatment in accordance with professional standards of practice and the comprehensive care plan for 1 (Resident #32) of 5 sampled residents whose medication regimen was reviewed. Specifically, on 04/06/2024 when Resident #32's blood pressure (BP) met the criteria for hypertensive crisis as defined by the AHA, nursing staff did not re-evaluate the resident or consult with the resident's physician. Findings included: An undated facility policy titled, Condition Change, Resident (Observing, Recording, and Reporting) (Includes Fall or Injury) indicated the purpose of the policy was To observe, record, and report and condition change to the attending physician so that proper treatment can be implemented. The policy revealed, 6. Notify physician of condition change, need for treatment orders and/or medication order changes. An AHA publication titled, Understanding Blood Pressure Readings, last reviewed 05/17/2024,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, interview, and facility policy review, the facility failed to keep medication secure for 1 (Resident #30) of 1 sampled resident reviewed for accident hazards and failed to thoroughly investigate a fall and failed to implement fall interventions to prevent falls for 1 (Resident #28) of 1 sampled resident reviewed for falls. Findings included: 1. An undated facility policy titled, Medications, Self-Administration, Self Storage, Leave at Bedside, indicated, A physician's order will be obtained for each medication to be kept at the bedside. The policy also indicated, If the resident does not provide a locked box, the facility must provide a locked area for the medications. A quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 03/12/2024, revealed the facility admitted Resident #30 on 09/01/2020. The MDS revealed Resident #30 had active diagnoses that included hypertension, seizure disorder, anxiety, and depression. The MDS revealed Resident #30 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-23 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and facility policy review, the facility failed to monitor and record fluid intake for 1 (Resident #28) of 3 sampled residents reviewed for nutrition, who had a physician's order for a fluid restriction. Findings included: A facility policy titled, Fluid Restriction, dated 05/2015, specified, 2. The DSM [Dietary Supervisor/Manager] or designee will consult with nursing staff to determine amounts of fluid to be given at meals, medication passes and at bedside. According to the policy, 6. Input/Output (I/O) records will be completed daily by the nursing department on all residents with fluid restriction prescriptions. A Resident Face Sheet revealed the facility admitted Resident #28 on 07/08/2019. According to the Resident Face Sheet, the resident had a medical history that included diagnoses of end-stage renal disease and edema. A quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 03/26/2024, revealed Resident #28 had a Brief Interview for Mental Status (BIMS) score of 6, which indicated the resident had severe…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and facility policy review, the facility failed to communicate with a dialysis provider for 1 (Resident #28) of 1 sampled resident reviewed for dialysis services. Findings included: An undated facility policy titled, Dialysis, Care of A Resident Receiving, indicated, Communication between the Facility and Dialysis Unit included, The Dialysis Communication Record will be sent with the resident on each dialysis visit. All care concerns in the last 24 hours will be addressed, including last medications given and facility contact person. The dialysis unit will complete the lower portion of the report to include weight prior to and after dialysis, any labs completed, medication given, follow up information and any new physician orders. The lower portion will be signed by the dialysis nurse and returned to the facility. These records will be maintained in the medical record. A Resident Face Sheet revealed the facility admitted Resident #28 on 07/08/2019. According to the Resident Face Sheet, the resident had a medical history that included a diagnosis of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and facility policy review, the facility failed to ensure residents' medication regimen was free of unnecessary medications for 2 (Resident #34 and Resident #41) of 6 residents reviewed for unnecessary medications. Specifically, the facility failed to specify the target behaviors for which antipsychotic medications were prescribed, failed to monitor for potential adverse drug reactions, and failed to complete behavior tracking for Resident #34 and Resident #41 to ensure continued use of an antipsychotic was indicated. Findings included: An undated facility policy titled, Drug Review indicated, 5. Medications should not show unnecessary or excessive use and should have a diagnosis to support them. The section of the policy addressing Reviewing Antipsychotic Drugs, specified, 1. Antipsychotic drugs should only be given when necessary to treat a specific condition. 2. Review all charts of residents receiving the following drugs. Check for one or more specific diagnoses or conditions for antipsychotic drugs including: a. Schizophrenia b.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-23 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide pneumococcal vaccine to 1 (Residents #8) of 5 residents reviewed for vaccinations. Findings included: A Resident Face Sheet revealed the facility admitted Resident #8 on 08/01/2019 and readmitted the resident on 03/04/2022. According to the Resident Face Sheet, the resident had a medical history that included a diagnosis of acute upper respiratory infection. Resident #8's Pneumococcal Immunization Informed Consent revealed the resident's responsible party (RP) gave consent for the resident to receive a pneumococcal vaccine on 09/26/2022. The Pneumococcal Immunization Informed Consent was signed and dated by the resident's RP on 09/26/2022. Resident #8's Immunization: Consent or Refusal form revealed the resident's RP gave consent for the resident to receive a pneumococcal vaccine 09/18/2023. The Immunization: Consent or Refusal form was signed and dated by the resident's RP on 09/18/2023. Resident #8's Preventative Health Care vaccination record revealed no evidence the resident had received a pneumococcal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-08-05 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to maintain an ongoing an antibiotic stewardship program that promotes the appropriate use and includes a system of monitoring to improve resident outcomes and reduce antibiotic resistance. The facility census was 57. The facility did not provide a policy and procedure regarding an antibiotic stewardship program. During an observation and interview on 8/5/22 at 8:51 A.M., the Interim Director of Nursing (DON) said: - She had completed the online training for an Infection Preventionist but was not able to locate it; - She had been in the DON position for about 6 months. - She did not know where the previous DON had placed the Antibiotic Stewardship book; - She looked through several different binders and finally found the Antibiotic Stewardship book but it did not have anything in it; - She said it should be updated and current. - Review of the Antibiotic Stewardship book showed it was empty.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-05 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain residents' dignity when they served the residents their meals on Styrofoam plates, bowls, cups and plastic silverware which affected all residents who participated in meal service. (Resident #17, #19, #45, #49) and all residents who ate in the facility and failed to ensure residents' personal information was kept confidential The facility census was 57. Review of the facility's policy for meal service sequencing, dated May 2015, showed, in part: - Meal service sequencing is used in a facility to assure that all residents at a table are served at the same time; - The policy did not specify what type of dinnerware should be used. 1. Observation on 8/2/22 at 12:00 P.M., showed: - The staff were passing out packages of plastic silverware with a napkin and a package of salt and pepper in it; - The residents were served on Styrofoam plates, bowls and cups; - Resident #17 said the staff use the plastic silverware and Styrofoam dishes because the dietary staff do not want to wash the dishes; - Staff passed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-05 · tag F0568 — pattern
    Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide residents receipts for each transaction from the Resident Trust Fund (RTF) and failed to maintain signed authorization from residents/representatives to manage resident funds. This affected three of 15 sampled residents (Residents #13, #38, and #40). The facility census was 57. Review of the facility policy titled Guidelines for Maintaining the Resident Trust Fund Account, revised 8/4/22, did not show information regarding providing a receipt to the resident for each transaction. 1. Review of Resident #38's ledger showed the following: - Withdrawal of $20 on 7/11/22; - There was an initial from the resident showing he/she received the funds but there was no copy that a receipt had been provided. 2. Review of Resident #40's RTF records included the following: - Withdrawal of $10.00 on 1/19/22; - There was an initial from the resident showing he/she received the funds but there was no copy that a receipt had been provided. 3. Review of Resident #13's RTF records included the following: - Agreement Concerning…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure staff had an Out of Hospital Do Not Resuscitate form (OHDNR, it instructs health care providers not to begin cardiopulmonary resuscitation, (CPR), if the resident's breathing stopped or if the resident's heart stopped beating) for two of 15 sampled residents (Resident #49 and #42) and failed to ensure the code status matched the physician's order sheet (POS) and the resident's face sheet for two of 15 sampled residents, (Resident #43 and #21).The facility census was 57. Review of the facility's undated policy for advance directives, showed, in part: - The facility will respect advance directives in accordance with state law; - Upon admission of a resident to the facility, the social services designee will provide written information to the resident concerning his/her right to make decisions concerning medical care, including the right to accept or refuse medical or surgical treatment, and the right to formulate an advance directive; - Upon…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interviews, the facility failed to provide a safe, clean, and homelike environment for residents. The facility census was 57. 1. Review of Resident #40's comprehensive Minimum Data Set (MDS), a federally mandated assessment tool completed by facility staff, dated [DATE], included the following: - Date admitted [DATE]; - Cognitively intact. During an interview on [DATE] at 10:52 A.M. the resident said: - His/her floor was embarrassing. Staff do come in and mop it but it was beyond mopping. He/she had even been on his/her hands and knees trying to scrub it; - He/she did not walk around bare foot on his/her own floor because it was dirty. Observation of the resident's room showed: - 1 inch () by 4 inch hole in the wall behind the door; - Large brown discoloration on the floor under the resident's bed and around the toilet and brown around the base of the toilet. 2. Observation on [DATE] beginning at 10:00 A.M. showed the following: - room [ROOM NUMBER]- The floor was discolored black and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to develop and implement comprehensive person-centered care plans consistent with resident rights that include measurable objectives and timeframes to meet the resident's medical, nursing and psychosocial need for five of 15 sampled residents (Residents #37, #40, #20, #42, and #51). The facility census was 57. Review of the facility's undated Comprehensive Care Plan policy, showed: - An individualized comprehensive care plan that includes measurable goals and time frames will be developed to meet the resident's highest practicable physical, mental and psychosocial well-being. - A well developed care plan will be oriented to: Preventing avoidable declines in functioning or functional levels. Managing risk factors to the extent possible or indicating the limits of such interventions. Evaluating treatment of measurable goals, timetables and outcomes. Assessing and planning for care to meet the resident's medical, nursing, mental and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-05 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide the professional standards of following doctors orders regarding medications. This affected one of fifteen sampled residents (Resident #1). The facility also failed to ensure they followed their procedures for sending medications with one sampled resident (Resident #40) when he/she left the faciity on pass causing him/her to miss multiple doses of evening medications and failed to follow physicians' orders regarding monitoring and recording percentage of meals eaten which affected one sampled resident (Resident #4). Facility census was 57. Facility failed to provide a policy addressing following physicians' orders. 1. Review of Resident #1's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by the staff, dated 7/25/22 showed in part: - Brief Interview for Mental Status (BIMS, a cognitive assessment tool used to determine the resident's ability to make choices) score of 00, indicating that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure dependent residents who were unable to carry out activities of daily living (ADLs) received the necessary services to maintain good personal hygiene for two of 15 sampled residents, Resident #13 and Resident #21. The facility census was 57. Review of the facility's undated policy for baths or showers showed included: - The purpose was to maintain skin integrity, comfort and cleanliness. 1. Review of Resident #13's care plan, revised 6/1/22 showed: - The resident required assistance with ADLs; - The resident needed assistance of one staff in the shower. Review of the resident's significant change in status Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 7/22/22, showed: - Cognitive skills intact; - Required extensive assistance of two staff for bed mobility, transfers and toilet use; - Required extensive assistance of one staff with dressing; - Did not address bathing; - Lower extremities impaired on both sides; - Had a colostomy (a surgical operation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure staff used proper transfer techniques to reduce the possibility of accidents or injuries when transferring one of fifteen sampled residents (Resident #46) when they failed to use the proper lift sling during a transfer with the mechanical lift and when staff failed to ensure the low air loss mattress was set on the correct setting for Resident #37. The facility census was 57. Review of the facility's policy for Hydraulic Lift (Hoyer Lift) undated, showed, in part: Guidelines 1. Open lift to widest point and set the brakes. 2. Roll resident on his/her side away from you. Avoid unnecessary exposure. 3. Place widest seat part under the residents' buttocks and thighs so that the lower edge of the seat is under knees. 4. Place narrow part of the seat just above the small of the residents back. 5. Roll resident toward you and position slings comfortably. 6. Position seat sling and elevate head of bed to facilitate hook up. 7. Move the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-05 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to discard expired medications and biological's stored within the medication cart and medication rooms, failed to ensure staff did not place food in the medication refrigerator in the [NAME] medication room, failed to ensure staff dated opened medications and food containers and disposed of expired food, failed to record refrigerator temperatures in the [NAME] medication room, failed to ensure there were no loose pills in the medication cart. This affected three of 15 sampled residents (Resident #43, #45, #46) and had the potential to affect all residents within the facility. The facility census was 57. Review of the facility's undated policy for storage of medications, showed, in part: - All mobile medication carts must be under visual control of the staff at all times when not stored safely and securely. Carts must be either in a locked room or otherwise made immobile; - Drugs must be stored at appropriate temperature levels. Drugs required to be stored at room temperature must be stored between 59 and 86…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0801 — pattern
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interviews, observation and record review, the facility failed to employ a qualified dietary manager for food and nutrition services with accredited education in food service management. The facility census was 57. 1. Record review of the facility's dietary staffing scheduled showed the facility did not currently employ a qualified dietary manager. During an interview on 8/5/22 at 3:00 P.M., Dietary Aide A said: -There is not currently a dietary manager. -He/she is doing their best to manage the kitchen and cook meals. -If he/she needs direction or has a question, he/she goes to the administrator. During an interview on 8/5/22 at 6:11 P.M., the Administrator said: -The facility does not currently have a dietary manager and has been without one for quite some time.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-05 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure staffing was sufficient to serve meals in a timely manner and maintain the cleanliness of the kitchen. This has the potential to affect all residents of the facility. The facility census was 57. During the entrance interview on 8/02/22 at 9:42 AM, the administrator said: -Meal times are as follows: -Breakfast at 7:15 A.M. - Lunch at 12:00 P.M. - Dinner at 5:15 P.M Observation of the facility on 8/2/222 at 9:45 A.M., showed: -No meal times are posted in the facility. Observations of meal service in the facility showed: -8/2/22 The first resident was served lunch at 12:35 P.M. -8/3/22 The first resident was served breakfast at 7:28 A.M. -8/4/22 The first resident was served lunch at 12.41 P.M. During an interview on 8/2/22 at 11:23 A.M., Resident #25 said: -He/she never knows when meals are going to be served. -Meals are always late. During an interview on 8/2/22 at 2:26 P.M., Resident #2 said: -He/she has to wait a long time for food, meals are always late. -He/she will usually go to the dining room at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interviews, the facility failed to assure they prepared foods in the appropriate manner when staff did not follow a recipe for pureed foods and prepared pureed food more than 90 minutes before the scheduled meal services. The facility census was 57. The facility did not provide a policy regarding pureed foods. Observation of a pureed test tray on 8/3/2022 at 12:22 P.M. showed: -Pureed Chicken: 132.5 degrees Fahrenheit. The texture is smooth but has little flavor. -Potatoes: 143.4 degrees Fahrenheit. The consistency is very thick, a spoon stood up. They are very sticky in the mouth and difficult to swallow, with a bitter flavor. -Green Beans 114.2 degrees Fahrenheit. They are lukewarm with a thick gel-like texture, with little flavor. -Bread Stick: 97.7 degrees Fahrenheit. It felt cold in the mouth, with a very sticky consistency. Observation of the kitchen on 8/4/22 at 10:30 A.M, showed: -The pureed food was in metal containers in the steam warmer. During an interview on 8/5/22 at 3:00 P.M., Dietary Aide A said: -He/she did not use a recipe…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record review, the facility failed to ensure staff stored food in a sanitary manner and failed to maintain the kitchen in a sanitary manner. This has the potential to affect all residents residing in the facility. The facility census was 57. Review of the facility's Storage of Dry Food and Supplies policy, dated May 2015, showed: -The Dietary Department will store dry food and supplies according to facility guidelines and state regulations. -The storeroom must be neat and orderly. Shelving is kept clean and free of rust and chipped paint. -Metal or plastic containers with tight fitting covers, labeled top or side, must be used for storing open products. -Open boxes are to be effectively re-sealed. Bulk crackers, cereal, cookies, pasta, etc., are to be stored and properly labeled in sealed containers. Food-grade plastic bags are to be tightly closed after opened. -Date stock with date of delivery. -Food is to be stored a minimum of six inches above the floor and 18 inches from the ceiling and sprinkler heads. -Contents of open cases will be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-05 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure they developed and implemented a Quality Assurance and Performance Improvement (QAPI) plan and implement appropriate plans of action to correct identified quality deficiencies as part of their Quality Assessment and Assurance (QAA) committee. The facility census was 57. 1. When the QAPI plan was requested, the Administrator provided a copy of a Template that had not been completed to be individualized to the facility. When the Administrator provided the plan she acknowledged it was a template. 2. Review of the facility's morning meeting notes dated 4/18/22 included the following: - The QAPI items included: o Meal intake not being done; o Meal intake sheets re-done for each side; o Certified Medication Technician (CMT) will record on paper log including room trays; o CMT/designee will chart. If designee, charge nurse to be notified. - A Performance Improvement Project for the deficient practice was not in the records. Record review did not show a pip and how the facility was monitoring correction of the deficiency.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-05 · tag F0868 — pattern
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to maintain a quality assessment and assurance (QAA) committee that meets at least quarterly and as needed and contains the minimum required members. The facility census was 57. The facility did not provide a policy regarding the QAA committee. 1. Review of the facility's QAA committee records showed the medical director had not attended a QAA committee meeting since January 2022. During an interview on 8/5/22 at 3:43 P.M. the Administrator said: - QAA meetings were held monthly and the Medical Director came quarterly except when he/she had COVID-19; - The Medical Director did not attend in April due to having COVID-19, he/she did not attend in May because it conflicted with his/her schedule and did not attend in June, he/she did not respond to a text. The facility did not have a meeting in July.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-08-05 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to establish and maintain an infection prevention and control program to help prevent the development and transmission of communicable diseases and infections when the facility failed to ensure staff followed their policy to provide a Two-Step Purified Protein Derivative (PPD) Tuberculosis (TB, a highly contagious lung disease) skin test for three sampled residents (Resident #13, #45, #49) and failed to follow their policy that all staff would receive a Two-Step PPD TB skin test upon hire. This effected 6 of 10 staff members sampled. Additionally, the facility failed to ensure staff did not handle medications with their bare hands, which affected Resident #20 and failed to follow proper infection control practices when staff did not wash hands during medication pass and blood glucose monitoring to prevent the spread of infection which affected four residents (Residents #38, #35, and #47). The facility's census was 57. 1. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-05 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to maintain records and assist one of 15 sampled residents (Resident #40) with obtaining prescription eyeglasses. The facility census was 57. The facility did not provide a policy regarding vision/eye glasses. 1. Review of Resident #40's comprehensive Minimum Data Set (MDS), a federally mandated assessment tool completed by facility staff, dated 6/24/22, included the following: - Date admitted [DATE]; - Cognitively intact; - Indicated corrective lenses (contacts, glasses, or magnifying glass) for vision. Review of the resident's care plan dated 7/5/22 showed staff did not include any information regarding the resident's vision or need to wear corrective lenses. During an interview on 8/3/22 at 8:18 A.M. the resident said: - He/she went to get new glasses because he/she could to get a new pair every two years and it had been over four years. - His/her current glasses were not sufficient anymore. His/her vision has gotten worse and could not read with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-08-05 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure correct installation, use, and maintenance of bed rails, assess the residents for entrapment, review risks and benefits with the resident and/or resident representative and obtain informed consent prior to installation, and obtain physician orders for. This affected four of 15 sampled residents (Resident #1, #5, #15, and #46). The facility census was 57. Facility did not provide requested copies of policy regarding halo and half rail entrapment assessments, informed consents, and orders for side rails or halos. 1. Review of Resident #1's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by the staff, dated 7/25/22 showed in part: - Brief Interview for Mental Status (BIMS, a cognitive assessment tool used to determine the resident's ability to make choices) score of 00, indicating that the resident has a severe cognitive deficit. - Diagnosis in part of bile duct cancer, digestive cancer,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-08-05 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to post accurate and current nurse staffing information, per shift, on a daily basis. The facility census was 57. The facility did not provide a policy for posting nurse staffing information. 1. Observation on 8/2/22 at 10:35 A.M., and at various times from 8/3/22 to 8/5/22, showed three different sheets with the nurse staffing posted on a clipboard on the wall across from the South Nurses' station, showed: - The first sheet was dated 12/2/22. Census was 64. Licensed staff: Registered Nurse (RN): days- one for eight hours; Licensed staff: Licensed Practical Nurse (LPN): 6:00 A.M. to 6:00 P.M.- two for 24 hours; 6:00 P.M. to 6:00 A.M. - two for 24 hours; Non licensed staff: Certified Medication Technician (CMTs), Certified Nurse Aides (CNAs) and nurse aides (NAs):days: 6:00 A.M. to 2:00 P.M.- three for 24 hours; 6:00 A.M. to 6:00 P.M.- six for 72 hours; evening shift: one for eight hours; nights- 6:00 P.M. to 6:00 A.M. - five for 60 hours; - The second sheet was dated 12/6/21. Census was 64. Licensed staff: RN:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-05 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure staff administered medications with a medication error rate of less than 5%. Facility staff made five medication errors out of 30 opportunities for error which resulted in a medication error rate of 16.66%, which affected four of 15 sampled residents, (Resident #19, #46 and #6). The facility census was 57. Review of the facility's undated medication administration guidelines, showed, in part: - It is the purpose of this facility that residents receive their medications on a timely basis and in accordance with established policies; - The person administering the drugs must chart medications immediately following the administration. The date, time administered, dosage, etc. must be entered in the medical record and signed by the person entering the data; - If there is doubt concerning the administering of medications, the physician's order must be verified before the medication is administered. 1. Review of Resident #19's physician order sheet (POS), dated August 2022, showed: - Start date: 8/2/22 -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-05 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review the facility failed to follow the physician's order for a renal diet when staff served the resident a regular diet which affected one of 15 sampled residents, (Resident #3). The facility census was 57. Review of the facility's policy for diet orders, dated May 2015, showed, in part: - Diet orders prescribed by the attending physician shall be reviewed monthly by Dietary Service Manager (DSM) to assure that the diet orders in the resident's chart and the dietary meal cards are accurate; - Nursing will be responsible for written notification to the dietary department of changes and additions in diets or eating habits. Review of the facility's policy for monthly diet audits, dated May 2015, showed, in part: - Monthly audits will be conducted by the DSM; - The diet summary report will be obtained from nursing when pharmacy monthly summary reports are received by the facility; - The diet cards will then be audited by comparison to the diet summary sheet, noting any discrepancies on the sheet; - After all discrepancies have been noted on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2025-03-04 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to post required nurse staffing information, which included the resident census, and actual hours worked by both licensed and unlicensed nursing staff directly responsible for resident care, per shift on a daily basis. The facility census was 40. Observations on 02/24/25 at 2:50 P.M., 02/25/25 at 9:51 A.M., and 02/26/25 at 1:31 P.M., showed posted staffing dated as February 10, 2025. During an interview on 02/27/25 at 12:28 PM, Quality Assurance Registered Nurse (QA RN) said: -He/She was the Interim Director of Nursing (DON) December 20, 2024 through February 3, 2025. -Daily staffing numbers are posted by the night nurse, if it is not done, the DON should pick it up and try to catch it up to the correct day; -He/She expected the DON ,or the person the DON assigned, to make sure it is done. During an interview on 02/27/25 at 3:10 PM. the Administrator said: -She was not aware the staffing information had not been updated and changed since February 10, 2025; -The night charge nurse was supposed to complete and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$14,498 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $14,498 — penalty dated 2025-03-04
  • Medicare payment denial — starting 2025-04-17 for 7 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 1 of 52.8-1.8 vs chain
Staffing 1 of 52.2-1.2 vs chain
Quality measures 3 of 52.4+0.6 vs chain
The other 55 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Camdenton Windsor EstatesCamdenton, MO 1 of 5Grand River Health CareChillicothe, MO 1 of 5Joplin GardensJoplin, MO 1 of 5Lebanon North Nursing & RehabLebanon, MO 1 of 5Lewis & Clark GardensSaint Charles, MO 1 of 5Maryville Rehabilitation & Health Care CenterMaryville, MO 1 of 5Pacific Care CenterPacific, MO 1 of 5Parkside ManorColumbia, MO 1 of 5Pin Oaks Living CenterMexico, MO 1 of 5River City Living CommunityJefferson City, MO 1 of 5Rocky Ridge ManorMansfield, MO 1 of 5South Hampton Rehabilitation & Health Care CenterColumbia, MO 1 of 5Springfield VillaSpringfield, MO 1 of 5Strafford Rehabilitation & Health Care CenterStrafford, MO 1 of 5Troy ManorTroy, MO 1 of 5Villa At Blue Ridge, TheColumbia, MO 1 of 5Warrenton ManorWright City, MO 1 of 5Woodland Hills Healthcare And RehabilitationJacksonville, AR 2 of 5Brookhaven Nursing & RehabSpringfield, MO 2 of 5Carroll HouseCarrollton, MO 2 of 5Current River Rehabilitation & Health Care CenterDoniphan, MO 2 of 5Eldon Nursing & RehabEldon, MO 2 of 5Forsyth Rehabilitation & Health Care CenterForsyth, MO 2 of 5Fulton Nursing & RehabFulton, MO 2 of 5Grandview Healthcare CenterWashington, MO 2 of 5Lebanon South Nursing & RehabLebanon, MO 2 of 5Point Lookout Nursing & RehabHollister, MO 2 of 5Shepherd Of The Hills Living CenterBranson, MO 2 of 5Sunset HomeMaysville, MO 2 of 5Willard Care CenterWillard, MO 2 of 5Windsor Rehabilitation & Health Care CenterWindsor, MO 3 of 5Claru Deville Nursing CenterFredericktown, MO 3 of 5Glasgow GardensGlasgow, MO 3 of 5Glendale Gardens Nursing & RehabSpringfield, MO 3 of 5Hartville Care CenterHartville, MO 3 of 5Hermitage Nursing & RehabHermitage, MO 3 of 5Maries ManorVienna, MO 3 of 5St James Living CenterSaint James, MO 4 of 5Clearview Nursing CenterSikeston, MO 4 of 5Crowley Ridge Care CenterDexter, MO

Showing 40 of 55; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LINCOLN, JAMESIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 08/09/2007
LINCOLN, JUDYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 08/09/2007
FLETCHELL, KARENIndividualW-2 MANAGING EMPLOYEEsince 04/25/2022
LTC MANAGEMENT SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 04/02/2015

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$4.3M
Net patient revenuemost recent cost report
-16.6%
Operating marginrevenue minus expenses
$1.5M
Related-party expense29% of expenses
Who pays — share of resident-days
Medicaid 58%Medicare 6%Other / private 36%

This home reported $1.5M paid to related parties — landlords or management companies under common ownership — equal to about 29% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$264per resident / day
operating cost
$8,017per month
≈ monthly operating cost
$226per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265807. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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