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Springfield Villa

1100 East Montclair, Springfield, MO 65807 · For profit - Limited Liability company · 146 certified beds · (417) 569-1114 Medicare & Medicaid certified

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Abuse/neglect citation on record (F0602) — cited Jun 20251 immediate-jeopardy citation$69,595 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Jun 2025
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $69,595 in federal fines (most recent 2025-12-11)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (64%) runs well above the national median (45%)
  • about 29% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1011 E Montclair St · (417) 269-8226 · Call to confirm hours
Pharmacy
3231 S National Ave · (417) 841-0116 · Call to confirm hours
Grocery
1300 E Battlefield St · (417) 889-9022 · Call to confirm hours
Park
2927 S Kimbrough Ave · (417) 864-1049 · Typically dawn to dusk
Place of worship
610 E Battlefield Rd

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased30.5%18.1%15.4%worse
Long-stay residents who lose too much weight1.1%5.3%5.4%better
Long-stay residents with a catheter left in their bladder1.7%1.1%0.9%worse
Long-stay residents with a urinary tract infection0.9%2.3%2.0%better
Long-stay residents with depressive symptoms0.5%18.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.3%4.1%3.3%worse
Long-stay residents whose ability to walk worsened30.8%17.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication24.0%25.6%18.9%worse
Long-stay residents given the seasonal flu vaccine95.2%90.9%95.3%typical
Long-stay residents with pressure ulcers5.7%4.5%4.7%worse
Long-stay residents with worsening bladder/bowel control18.0%17.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table23.0%23.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.9%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine64.4%63.5%79.4%worse
Short-stay residents rehospitalized after admission10.4%26.0%22.6%better
Short-stay residents with an outpatient ER visit5.5%13.7%12.0%better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.17U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.17 therapist hours per resident per day in 2026Q1 — more than 16% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.751.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.21
RN hours/ resident / day
0.61
LPN hours/ resident / day
2.14
Aide hours/ resident / day
2.96
Total nurse hours/ resident / day
0.15
RN hoursweekends
64.0%
Total nursing turnover
33.3%
RN turnover

How full it usually is: this home is certified for 146 beds and averages 118.4 residents a day — about 81% occupied, or roughly 28 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.96 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.21 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.14 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.37 hrs/resident/day on weekends vs 3.21 on weekdays — 26% thinner on weekends — a notable drop. RN hours go from 0.24 to 0.15 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 64% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2026-04-17)
8
at the previous standard inspection (2023-11-21)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

40 citations, most serious first. The 13 most serious are shown; the remaining 27 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2026-02-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — the official record, unedited, may be distressing

    The Administrator was notified on 01/29/26, at 5:29 P.M., of an Immediate Jeopardy (IJ) which began on 01/23/26. The IJ was removed on 01/30/26 as confirmed by surveyor on-site verification. 1.Please refer to F684, event ID 1DA88A-H2, exit date 02/02/26.NOTE: At the time of the abbreviated survey, the violation was determined to be at the immediate and serious jeopardy level J. Based on observation, interview, and record review completed during the onsite visit, it was determined the facility had implemented corrective action to address and lower the violation at the time. A final revisit will be conducted to determine if the facility is in substantial compliance with participation requirements.At the time of exit, the severity of the deficiency was lowered to the D level.Complaints #2727145 and #2728765

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-02-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the maintain residents free from accident hazards when the facility failed to fully document fall events/investigations and to follow, update, develop, and ensure the accuracy of care plans and failed to implement new interventions in attempt to prevent falls consistent with the residents' physical and cognitive abilities for four residents (Residents #1, #3, #4 and #5). The facility census was 114. Review of the facility's policy Fall Prevention Manual, dated 06/2006, showed the following: -Identify all current residents at risk for falls at the beginning of the program using the facility risk assessment form or a chosen form. This should be done by the charge nurse, supervising registered nurse, or interdisciplinary care team (IDT); -Assess all new residents for fall risk on admission using an additional fall assessment screen. The form should be completed within the first 12 hours following admission by the admitting nurse, or the oncoming nurse; -Implement…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-08-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — the official record, unedited, may be distressing

    Deficiency Text Not Available

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-04-17 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food was protected from possible contamination at all times when staff failed to air dry dishes, failed to wear hair/beard nets appropriately, failed to ensure the hood above the cooking area was clean, and when staff did not ensure a proper air gap for drain hoses/pipes. These failures had the potential to affect all residents. The facility census was 118.1. Review of the Food and Drug Administration (FDA) 2022 Food Code showed the following:-Items must be allowed to drain and to air-dry before being stacked or stored;-Stacking wet items such as pans prevents them from drying and may allow an environment where microorganisms can begin to grow.Review of the facility's policy titled General Dish Room Sanitation, dated May 2015, showed the following:-All items are to be air dried. No moisture can be found on any stacked item;-If a fan is used to cause air flow, it cannot be directed at the clean dishes;-All items must be stored inverted, covered, or stacked with top of dish/tray inverted.Observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-17 · tag F0922 — failed to maintain the building's systems — widespread
    Have enough backup water supply for essential areas of the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have a policy in place that addressed the quantity of emergency water to be kept on-site and failed have a supply of emergency water on-site. The facility census was 118.Review of the facility's policy entitled, Emergency Water, undated, showed the following:-To ensure safe water for residents, staff, and visitors during a crisis, our facility maintains:-An emergency water supply that is suitable and accessible;-An emergency water supply consistent with applicable regulatory requirements; and-Methods for water treatment when supplies are low;-A corporation provides emergency water supply in the event it is needed. Review of the facility policy titled Emergency Water Source, undated, showed the following:-Verbal communication is acceptable;-Specific companies are contracted to provide 500 gallons of bottled water per day in the instance of an emergency;-The purpose of the guideline is to ensure that there will be adequate water supply on hand to supply residents with water for their personal and hygienic needs;-In the event…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-17 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a clean, comfortable, and homelike environment to all residents and family when staff failed to address broken blinds in one resident's (Resident #94) room, failed to address a broken drawer handle in one resident's (Resident #3) room, and failed to address missing handrail end caps bumped into by one resident's (Resident #11) family member. The facility census was 118.Review showed the facility did not provide a policy related to physical environment and repairs. 1. Observation and interview on 04/13/26, at 9:30 A.M., with Resident #94 showed the following:-The resident's window blind was pulled approximately halfway up;-The blind slats were bowed with slat was missing;-Near the resident's bathroom, a blind slat, approximately 2 inches wide and five feet long, leaned up against the wall;-He/she said he/she would like to have the blinds closed, as it would be frightening to look out at night and see a face in the window;-He/she did not remember the last time the blinds were able to completely close. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-17 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to implement policies to prevent possible abuse when staff failed to maintain documentation for a criminal background check (CBC) for one staff member (Certified Medication Technician (CMT) N). The facility census was 118.Review of the facility's policy entitled Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Resident Property, undated, showed the following:-It is the policy to screen employees and volunteers prior to working with residents. Screening components include verification of references, certification and verification of license, and criminal background check;-A criminal background check will be conducted on all prospective employees using either the Family Care Safety Registry (FCSR - a database that includes a CBC check) or the facility's contracted independent investigation and consulting company. 1. Review of the CMT N's personnel file showed the following:-Hire date of 08/15/24;-Staff did not have documentation of a CBC completed. During an interview on 04/17/26, at 2:55 P.M., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-17 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their choice of activities when staff failed to provide activities to three residents (Resident #11, #94, and #115) on the memory care unit who voiced importance of attending activities. The facility census was 118.Review of the facility policy Resident Activities, dated March 2012, showed the following;-The activities services of each facility will, plan, organize, and carry out a program of activities to meet individual resident needs;-The program is designed to give residents entertainment, communication, exercise, relaxation and an opportunity to express their creative talent;-Through the activities, residents can fulfill basic psychological, social and spiritual needs;-The Activity Director plans and organizes a program of approved activities for residents on a group and for individuals, to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide an environment free of accident hazards when staff failed to maintain sink hot water temperatures between 105 and 120 degrees Fahrenheit (F) in four resident rooms (rooms 100, 102, 103, and 106) increasing the risk of burns due to hot water and when staff failed to ensure smoking materials and lighters were secured for one resident (Residents #28). The facility census was 118. Based on observation, interview, and record review, the facility failed to provide an environment free of accident hazards when staff failed to maintain sink hot water temperatures between 105 and 120 degrees Fahrenheit (F) in four resident rooms (rooms 100, 102, 103, and 106) increasing the risk of burns due to hot water and when staff failed to ensure smoking materials and lighters were secured for one resident (Residents #28). The facility census was 118. 1. Review showed the facility did not provide a policy pertaining to water temperature range. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-17 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure all resident medications were secure, when staff members failed to lock medication carts containing resident medications while out of their line of sight and failed to ensure the narcotic medications (controlled substances regulated due to high potential for abuse, addiction, or dependence) were double locked inside of the medication carts. The facility census was 118.Review showed the facility did not provide a policy related to medication storage. 1. Observation on 04/16/26, at 12:05 P.M., showed the following:-Certified Medication Tech (CMT) N stood at a medication cart preparing medications. The medication cart was located in the hall, outside of the main dining room;-CMT N prepared a resident's medications while standing at the medication cart;-CMT N placed the medications in a medicine cup;-CMT N opened the second right drawer and opened the narcotic box without using a key and dispensed a narcotic medication;-He/she closed the narcotic box without engaging the lock;-CMT N closed the drawer and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-17 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food served was palatable when staff served food that was tough and the food that was not an appetizing temperature. The facility census was 118. Review of the facility's policy titled Food Temperatures, dated May 2015, showed the following: -Keep the temperature of hot foods no less than 140 degrees Fahrenheit (F) during meal service; -Hot foods should be at least 120 degrees F when served to the residents; -Food is not held in warm ovens more than 30 minutes before meal service; -It is recommended that food not be held on the steam table for longer than two hours before meal service; -Food items such as soup and pureed foods are never portioned ahead of time due to losing temperature; -Food carts are delivered immediately to the special care unit. 1. During the Resident Council Meeting on 04/14/26, at approximately 11:00 A.M., Resident #83 said the meat was hard as a rock. There were a few items that were okay, but the food was not very good. Observation on 04/14/26, at 5:10 P.M., in the memory care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-17 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement a complete and effective infection program when staff failed to follow Enhanced Barrier Precautions (EBP - an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDRO - microorganisms, predominantly bacteria that are resistant to one or more classes of antimicrobial agents. Although the names of certain MDROs describe resistance to only one agent, these pathogens are frequently resistant to most available antimicrobial agents) that employs targeted gown and glove use during high contact resident care activities) practices when providing wound care to three residents (Residents #4, #72, and #2) and when providing foley catheter (tubing placed to drain the bladder to outside the body into a collection bag) care for one resident (Resident #89). A sample of 29 residents was reviewed for infection control during personal care. The facility census was 118. Review of Centers for Disease…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-17 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the kitchen was clean and sanitary in non-food contact areas when the ceilings, shelving, walls, and floors were not kept clean and in good repair. The facility census was 118.1. Review of the facility's policy, Guidelines for Ceiling Vents, Doors, Walls, and Ceiling, dated May 2015, showed the following:-Walls, doors, vents, and ceiling must be free from chipped and or peeling paint and must be kept in good repair;-Walls, doors, vents, and ceiling must be washed thoroughly at least twice a year. Heavily soiled surfaces must be cleaned more frequently;-The type of surface will determine the type of detergent and cleaning method, following manufacturer's directions.Review of the facility policy titled Guidelines for Cleaning cabinets, Drawers and Shelves, dated May 2015, showed the following:-Rinse shelves and drawers with a clean sponge or cloth, using detergent solution and hot water; -Use appropriate strength of solution for sanitizing;-Clean on a weekly basis, or more often if needed.Observation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · Dcited before2026-04-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide timely and complete urinary incontinence care for residents dependent on staff when staff did not check one resident (Resident #96) for incontinence for more than eight and one-half hours and did not provide complete and thorough perineal care for one resident (Residents #96). A sample of 29 residents was reviewed for personal hygiene and toileting needs. The facility census was 118. Review of the facility's policy titled Toileting Plans for Urinary Incontinence, undated, showed the following: -Purpose to provide guidance for the initiation and monitoring of and/or a toileting plan for the resident with urinary incontinence; -An incontinent management program involves checking the resident's continence status at regular intervals and providing incontinent care and garments as indicated by individual need. The primary goals are to maintain dignity and comfort and to protect the skin. 1. Review of Resident #96's face sheet (brief resident profile sheet) showed the following information: -admission date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-17 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a system was in place that clearly and consistently represented each resident's choice of code status (if they wished to receive cardiopulmonary resuscitation (CPR - lifesaving technique that's useful in many emergencies in which someone's breathing or heartbeat has stopped)) when staff failed to ensure two residents' (Residents #18 and #100) code status was consistent throughout the medical record. The facility census was 118.Review of the facility policy Advance Directive, dated [DATE], showed the following:-The facility will respect advance directives in accordance with state law; -Upon admission of a resident to the facility, the social services designee will provide written information to the resident concerning his/her right to make decisions concerning medical care, including the right to accept or refuse medical or surgical treatment, and the right to formulate an advance directive; -Upon admission of a resident, the social services…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-02 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — the official record, unedited, may be distressing

    Deficiency Text Not Available

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review , the facility failed to provide care per standards of practice when staff failed to promptly assess one resident (Resident #2) after a change in condition. The census was 123.Review of the facility's policy named, Event Investigation, undated, showed the following:-Purpose to investigate the cause of all marks, discolorations, skin breaks and injuries which have not been witnessed and to identify any injuries after a resident sustains an event;-Handle resident gently, examine the entire skin surface, interview the resident to determine cause of any conditions identified, interview any witnesses to determine cause of any conditions identified, measure vital signs, assess pain, identify all skin discolorations, redness, swelling, edema (swelling), tenderness, breaks, or changes in temperature, measure the size, depth, color and location of any skin conditions identified, palpate peripheral pulses, gently perform passive and active range of motion of all joints,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review the facility failed to ensure an environment as free from accident hazards as possible when staff failed to identify, assess, investigate, and document bruising of an unknown source for one resident (Resident #1). The census was 123. Based on observations, interview, and record review the facility failed to ensure an environment as free from accident hazards as possible when staff failed to identify, assess, investigate, and document bruising of an unknown source for one resident (Resident #1). The census was 123. Review of the facility's policy named, Event Investigation, undated, showed the following:-Purpose to investigate the cause of all marks, discolorations, skin breaks and injuries which have not been witnessed and to identify any injuries after a resident sustains an event;-Handle resident gently, examine the entire skin surface, interview the resident to determine cause of any conditions identified, interview any witnesses to determine cause of any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-04 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — the official record, unedited, may be distressing

    1.Please refer to event ID HP9H-H2, exit date 09/04/25, for citation details. Complaint #2572449 and #2586807

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — the official record, unedited, may be distressing

    Deficiency Text Not Available

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-10 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — the official record, unedited, may be distressing

    1.Please refer to event ID HP9H-H2, exit date 09/04/25, for citation details. Complaint #2572449 and #2586807

    Resident Rights Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2025-07-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — the official record, unedited, may be distressing

    Deficiency Text Not Available

    Quality of Life and Care Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · D2025-07-10 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to document regarding identification of potential pressure ulcers, failed to document timely assessment and tracking for potential pressure ulcers, and failed to care plan regarding newly identified possible pressure ulcers. The facility census was 116.Review of the facility policy titled Wound Care and Treatment, undated, showed prevention strategies include on-going skin assessment with weekly documentation of status, minimize dry skin by applying lotion, avoid massage, minimize friction and sheer through proper positioning, transferring, and turning, and develop and implement a method of communication position changing. Review of the facility policy titled Care Area Assessments, dated March 2015, showed the following: -Care area assessments (CAA's) will be used to help analyze data obtained from the MDS and to develop individualized care plans;-CAA's are the link between assessment and care planning;-Triggered care areas will be evaluated by the interdisciplinary team to determine the underlying causes,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0602 — failed to protect residents from theft of their belongings — pattern
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure all residents' right to free from misappropriation was protected when medication of three residents (Resident #1, Resident #2, and Resident #3) went missing and were unaccounted for while in the possession of the facility. The facility had a census of 110. Review of the facility provided document titled, The National Consumer Voice Fact Sheet: Abuse, Neglect, Exploitation, and Misappropriation of Property, showed federal law gave each nursing home resident the right to quality care and quality of life. This included freedom from neglect, abuse, exploitation, and misappropriation of property. Review of the facility's Abuse Prohibition Protocol Manual: Identification, undated, showed the following: -It is the policy of the facility to identify, correct, and intervene in situations in which physical and mental abuse, neglect, adverse events, exploitation, mistreatment, involuntary seclusion, and/or misappropriation of resident's property may occur;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed ensure resident representatives were notified of changes in condition in a timely fashion when staff failed to document contact of one resident's (Resident #1) responsible party regarding changes in the resident's health condition. The facility census was 122.Review of the facility provided policy titled, Change in Condition of a Resident, dated 05/15/28, showed the following: -The facility is committed to timely recognition and response to significant changes in a resident's condition. This includes medical evaluation, appropriate interventions, family/representative and physician notifications, interdisciplinary collaboration, and updating the care plan and assessments as necessary to ensure the resident receives person-centered, high-quality care.-The resident's representative must be notified promptly, within 24 hours of the change in condition;-Documentation of notification must be in the medical record;-All assessments, physician communications, family notification, interdisciplinary meetings, and care plan updates…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the failed to provide care per standard of practice when staff failed to document continued monitoring and assessment on one resident (Resident #1) with an ongoing change of condition resulting in new medication orders and a follow-up x-ray. The facility census was 122.Review of the facility policy titled, Change in Condition of a Resident, dated 05/15/28,showed the following:-The facility is committed to timely recognition and response to significant changes in a resident's condition. This includes medical evaluation, appropriate interventions, family/representative and physician notifications, interdisciplinary collaboration, and updating the care plan and assessments as necessary to ensure the resident receives person-centered, high-quality care;-Nursing staff must immediately report and document any suspected significant changes in the resident's status;-A licensed nurse must promptly assess the resident, document findings in the medical record, and notify the physician or nurse practitioner immediately, or within 24 hours;-All assessments,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to promote each resident's right to self-determination when the facility failed to complete showers/bathing to meet resident preferences for two residents (Resident #1 and #2). The facility census was 114. Review showed the facility did not provide a policy regarding showers/bathing. 1. Review of Resident #1's face sheet (a document that gives a resident's information at a quick glance) showed the following: -admission date of 01/27/24 -Diagnoses included cerebrovascular disease (a group of conditions that affect the blood vessels in the brain, leading to reduced blood flow and oxygen supply to the brain), cellulitis (bacterial skin infection) of left lower leg, hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side (refers to a condition where a person experiences weakness or paralysis on the left side of their body due to a stroke (cerebral infarction) that damaged the right side of their brain, which controls the left…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-21 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure there was sufficient staffing of the dietary department to ensure timely meal service for all residents when meals were served late to all units due to staffing shortages in the dietary department. The facility census was 94. Review of the document titled Mealtimes, provided by the facility, showed the following: -Breakfast 7:00 A.M. to 8:15 A.M.; -Lunch 11:30 A.M. to 1:00 P.M.; -Dinner 5:00 P.M. to 6:15 P.M. 1. During an interview on 11/21/23, at 8:27 AM, the Dietary Manager (DM) said the serving order of the meal carts was the Secure Unit, the Dining Room, Love 1 (100 hall), Hope (200 - 300 halls), and Love 2 (100 hall). 2. Review of Resident Council Minutes, dated 11/03/23, showed residents voice a concern with ,mealtimes getting later. 3. Review of Resident #34's Face Sheet, undated, in the electronic medical record (EMR) under the Resident tab showed the resident was admitted to the facility on [DATE]. Review of the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure proper food service practices were implemented in the kitchen to prevent the potential spread of food borne illness to all residents receiving meals in the facility when four residents (Residents #92, #200, #7, and #33) were served over easy non-pasteurized eggs creating risk for salmonella (bacteria) food borne illness; when bulk foods and refrigerated shakes were not labeled; when the dishwasher's wash temperature was below the minimum required temperature; when food from significantly dented cans was served, and when a dietary staff member failed to wear a hair covering in the kitchen. The facility census was 94. Review of the facility's policy titled Safe Food Handling, dated May 2015, showed the following: -Dietary employees will follow safe food handling guidelines to prevent the spread of foodborne illness; -Potentially hazardous foods should be thawed in the refrigerator; -Food items are to be labeled and dated when removed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-21 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide selected food and beverage choices for six residents (Resident #51, #92, #71, #84, #83, and #89) out of a total of 20 sampled residents and 10 supplemental residents when residents' food preferences and selections for meals documented on their tray cards were not followed. The facility census was 94. 1. During an interview on 11/19/23, at 9:42 A.M., the Dietary Manager (DM) said residents were provided meal choices daily and utilized an Anytime menu. When breakfast trays were distributed, residents were sent paper menus with the meal selections for lunch and dinner that day and for breakfast the following day. Residents marked on the paper menus which foods and beverages they wanted, and the menus were returned to the kitchen via the residents' returned breakfast trays. When the menus were received in the kitchen after breakfast, she wrote the residents' selections on their tray cards for lunch, dinner, and breakfast the next day.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-21 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to provide a homelike environment to all residents when one resident (Resident #56) had a dresser with a broken drawer; when two residents (Residents #51 and #88) had broken blind slats; and when staff failed to maintain the Memory Care Unit in good repair. The sample size was 20 residents with a facility cenus of 94. 1. Observation and interview on 11/19/23, at 4:25 P.M., showed Resident #56's dresser drawer had a broken front panel on the right side of the dresser that prevented the resident from opening the drawer. The resident said he/she had requested several times that the drawer be repaired, but it was still broken. The drawer contained personal items and the resident was not able to open the drawer to access them. During an interview on 11/21/23, at 2:55 P.M. the Maintenance Director said that she was aware the resident's dresser needed repair. 2. Observation and interview on 11/19/23, at 5:28 P.M., showed Resident #51's room had five broken…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-21 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prepare and serve palatable food to seven residents (Residents #92, #71, #34, #51, #12, #28, and #200) out of a total of 20 sampled residents and 10 supplemental residents, when the food was not hot, not flavorful, overcooked, and served without seasoning and/or without condiments when residents received their meal trays. The facility census was 94. Review of the facility's policy titled Food Temperatures, dated May 2015, showed hot foods should be at least 120 degrees F (Fahrenheit) when served to the resident. Review of the facility's policy titled Food Preparation and Distribution, dated May 2015, showed the Dining Services Department will prepare foods by methods that are safe and sanitary while conserving nutritive value as well as enhancing flavor. Food is prepared by methods that conserve nutritive value, flavor, and appearance. 1. Review of Resident Council Minutes, dated July 2023 to November 2023, showed the following: -Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-21 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide a sanitary environment for all residents, staff and public when staff failed to ensure one of two exterior doors, on the secured dementia care unit, had proper weather stripping to prevent cold air, rodents, or bugs from entering the facility. The facility census was 94. 1. Observations on 11/19/23, at 9:53 A.M., of the secured dementia care unit, showed two exterior doors leading from the lounge out to a courtyard were noted to be missing weather stripping allowing a gap approximately 3/4th inches between the doors and approximately 7/16th inches underneath the doors. Four live crickets were observed on the floor in the lounge and two live crickets were observed in the dining room attached to the lounge. During an observation on 11/19/23, at 11:38 A.M., two crickets were observed in the tub/shower room across from the nurses' station and one cricket was observed in the second tub/shower room. During an interview on 11/20/23, at 3:33 P.M., the Maintenance Director confirmed the gap in the doors and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one resident (Resident #92), out of five sampled residents, resuscitation status as in accordance with the resident's and resident's wishes. The facility census was 94. Review of theCardiopulmonary Resuscitation (CPR - lifesaving technique that's useful in many emergencies in which someone's breathing or heartbeat has stopped), undated, document provided by the facility showed the following: -Purpose to establish circulation on a resident with absence of respirations and pulse; -Do not initiate CPR if a valid DNR (resident did not wish to receive CPR) order is in place. Review of the Advance Directive document, undated, provided by the facility showed the following: -The facility will respect advance directives in accordance with state law; -The facility has defined advanced directives as preferences regarding treatment options and include, but are not limited to DNR. 1. Review of Resident #92's Face Sheet, undated, in the electronic medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure an environment free of accident hazards for all residents when the staff failed to lock two tub/shower rooms in the dementia care unit where one resident (Resident #75), of 13 sampled residents, wandered continuously and routinely pushed on doors throughout the dementia care unit. The facility census was 94. 1. Review of Resident #75's Census Record, located under the Resident Census tab of the electronic medical record (EMR), showed the following: -admission date of 08/25/22; -Diagnoses included Alzheimer's disease early onset. Review of the resident's quarterly Minimum Data Set (MDS - a federally mandated assessment completed by facility staff), with an assessment reference date (ARD) of 11/02/23 and located under the MDS tab of the EMR, showed the resident was severely cognitively impaired and a wanderer. Review of the resident's Care Plan, dated 11/02/23, showed the following: -Tendency for wandering (moves with no rational purpose, seemingly oblivious to needs or safety); -The goal was noted as I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-09-17 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to electronically transmit encoded Minimum Data Set (MDS - a federally mandated assessment instrument completed by facility staff) from the facility to the Centers for Medicare & Medicaid Services (CMS) system within 14 days after completion for four residents (Resident #1, Resident #3, Resident #4, and Resident #22 ) out of a sample of 19 residents selected for review. The facility had a census of 58 residents. Record review showed the facility did not provide a policy regarding transmitting MDS data. 1. Record review of Resident #1's face sheet (a document that gives a resident's information at a quick glance) showed the following information: -readmitted to the facility on [DATE]; -Diagnoses included anxiety disorder, chronic pain, and Alzheimer's disease. Record review of the resident's quarterly MDS assessment, due and completed on 8/24/21, showed staff encoded the MDS assessment data into the facility's system, but did not electronically transmit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-09-17 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide incontinent care for one resident (Resident #20) and failed to assist two residents (Resident #3 and Resident #19) with toileting or incontinent care in a timely manner. The facility census was 58. Record review of the facility's policy titled Perineal Care, dated March 2015, stated the purpose of perineal care is to cleanse the perinium (the area between the anus and the genitalia) and to prevent infection and odor. 1. Record review of Resident #20's face sheet (brief resident profile sheet) showed the following information: -readmitted to the facility on [DATE]; -admitted to hospice services on 7/20/2021; -Diagnoses included generalized muscle weakness, dementia with behavioral disturbance, aphasia (loss of ability to understand or express speech) following stroke, hemiplagia (paralysis of one side of the body) and hemiparesis (weakness or inability to move on one side of the body) following stroke, and chronic moderate kidney…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-09-17 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility staff failed to ensure serving sizes met the approved menu when preparing pureed food for residents. The facility census was 58. Record review of the facility's Food Preparation and Distribution, dated May 2015, showed the following: -Recipes should be followed on each item prepared; -Adequate amount of food is prepared to serve residents, allowing for seconds; -Measured utensils are used to serve proportions as described on the menu. 1. Record review of the facility's puree menu showed residents should receive one slice of bread per resident for lunch on 9/16/21. Observations on 9/16/21, at 11:09 A.M., showed the following: -Dietary Aide (DA) D had the recipe book out and completed purees; -DA D put six pieces of bread into the blender and added milk; -DA D pureed until a correct blend then poured the bread into 8 small bowls and placed them in the cold side of the serving table. During in interview on 9/16/21, at 1:09 P.M., DA D said the following: -When completing purees, he/she should follow the recipe and he/she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-09-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two residents (Resident #47 and Resident #56) were routinely assessed for the ability to safely smoke independently and to store their smoking supplies in their rooms. The facility census was 58. Record review of the Non-Smoking Facility-Resident Agreement, undated, showed the following information: -The purpose of the agreement is to verify understanding that the facility was a non-smoking facility upon admission. Residents of the facility who choose to smoke/use tobacco (including smokeless tobacco, cigarettes, vape (a device used for inhaling vapor containing nicotine and flavoring) cigarettes, etc) must agree and acknowledge the following: -Resident must sign out in the leave of absence (LOA) binder; -If the resident is not their own responsible party the active responsible party must give facility permission to allow resident to sign the leave of absence binder; -Resident will smoke at least 50 feet from building; -Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2026-04-17 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure access to survey results to family, visitors, and residents when the prior survey results were not kept in a readily accessible, public location at all times of the day. The facility census was 118.Review showed the facility did not provide a policy regarding survey results accessibility. 1. Observations on 04/13/26, at 8:15 A.M., 04/14/26, at 10:40 A.M., and 04/16/26, at 8:30 A.M., showed the following:-A sign at the front entry desk of the building, approximately five feet high, stating the survey binder was available at the front desk;-No survey binder located or visible at the front desk. During an interview on 04/17/26, at 12:10 P.M., Registered Nurse (RN) C said the survey book was located at the front desk and should be available for anyone to view at any time. During an interview on 04/17/26, at 12:30 P.M., the receptionist said the survey result book was kept in the cupboard behind the receptionist's desk. After 4:00 P.M., the book was locked in the reception area. A visitor requested to see…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$69,595 in federal fines across 1 penalty.

  • $69,595 — penalty dated 2025-12-11

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 1 of 52.8-1.8 vs chain
Staffing 1 of 52.2-1.2 vs chain
Quality measures 3 of 52.4+0.6 vs chain
The other 55 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Camdenton Windsor EstatesCamdenton, MO 1 of 5Crestview HomeBethany, MO 1 of 5Grand River Health CareChillicothe, MO 1 of 5Joplin GardensJoplin, MO 1 of 5Lebanon North Nursing & RehabLebanon, MO 1 of 5Lewis & Clark GardensSaint Charles, MO 1 of 5Maryville Rehabilitation & Health Care CenterMaryville, MO 1 of 5Pacific Care CenterPacific, MO 1 of 5Parkside ManorColumbia, MO 1 of 5Pin Oaks Living CenterMexico, MO 1 of 5River City Living CommunityJefferson City, MO 1 of 5Rocky Ridge ManorMansfield, MO 1 of 5South Hampton Rehabilitation & Health Care CenterColumbia, MO 1 of 5Strafford Rehabilitation & Health Care CenterStrafford, MO 1 of 5Troy ManorTroy, MO 1 of 5Villa At Blue Ridge, TheColumbia, MO 1 of 5Warrenton ManorWright City, MO 1 of 5Woodland Hills Healthcare And RehabilitationJacksonville, AR 2 of 5Brookhaven Nursing & RehabSpringfield, MO 2 of 5Carroll HouseCarrollton, MO 2 of 5Current River Rehabilitation & Health Care CenterDoniphan, MO 2 of 5Eldon Nursing & RehabEldon, MO 2 of 5Forsyth Rehabilitation & Health Care CenterForsyth, MO 2 of 5Fulton Nursing & RehabFulton, MO 2 of 5Grandview Healthcare CenterWashington, MO 2 of 5Lebanon South Nursing & RehabLebanon, MO 2 of 5Point Lookout Nursing & RehabHollister, MO 2 of 5Shepherd Of The Hills Living CenterBranson, MO 2 of 5Sunset HomeMaysville, MO 2 of 5Willard Care CenterWillard, MO 2 of 5Windsor Rehabilitation & Health Care CenterWindsor, MO 3 of 5Claru Deville Nursing CenterFredericktown, MO 3 of 5Glasgow GardensGlasgow, MO 3 of 5Glendale Gardens Nursing & RehabSpringfield, MO 3 of 5Hartville Care CenterHartville, MO 3 of 5Hermitage Nursing & RehabHermitage, MO 3 of 5Maries ManorVienna, MO 3 of 5St James Living CenterSaint James, MO 4 of 5Clearview Nursing CenterSikeston, MO 4 of 5Crowley Ridge Care CenterDexter, MO

Showing 40 of 55; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LINCOLN, JAMESIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 05/01/2017
LINCOLN, JUDYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 05/01/2017
SPENCE, JAQUELYNEIndividualW-2 MANAGING EMPLOYEEsince 07/01/2017
LTC MANAGEMENT SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 05/01/2017

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.8M
Net patient revenuemost recent cost report
-8.5%
Operating marginrevenue minus expenses
$2.1M
Related-party expense29% of expenses
Who pays — share of resident-days
Medicaid 65%Medicare 1%Other / private 33%

This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 29% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$217per resident / day
operating cost
$6,606per month
≈ monthly operating cost
$200per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265814. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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