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South Hampton Rehabilitation & Health Care Center

4700 Brandon Woods, Columbia, MO 65203 · For profit - Limited Liability company · 100 certified beds · (573) 874-3674 Medicare & Medicaid certified

Call the home — (573) 874-3674 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited Mar 2026Resident-funds citation (F0567)Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$12,735 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Mar 2026
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0567)
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $12,735 in federal fines (most recent 2025-11-17)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (67%) runs well above the national median (45%)
  • about 33% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
30 E Southampton Dr Ste 109 · (573) 874-3937 · Call to confirm hours
Pharmacy
551 E Southampton Dr · (573) 882-3151 · Call to confirm hours
Grocery
3700 Monterey Dr #K · (573) 442-3833 · Call to confirm hours
Park
4500 Bethel St · Typically dawn to dusk
Place of worship
201 Southampton Dr · (573) 499-0443

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased22.9%18.1%15.4%worse
Long-stay residents who lose too much weight2.2%5.3%5.4%better
Long-stay residents with a catheter left in their bladder0.4%1.1%0.9%better
Long-stay residents with a urinary tract infection2.0%2.3%2.0%typical
Long-stay residents with depressive symptoms23.5%18.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.9%4.1%3.3%worse
Long-stay residents whose ability to walk worsened23.0%17.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication23.8%25.6%18.9%worse
Long-stay residents given the seasonal flu vaccine96.5%90.9%95.3%typical
Long-stay residents with pressure ulcers5.9%4.5%4.7%worse
Long-stay residents with worsening bladder/bowel control31.6%17.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table28.1%23.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.8%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine87.5%63.5%79.4%better
Short-stay residents rehospitalized after admission35.2%26.0%22.6%worse
Short-stay residents with an outpatient ER visit19.4%13.7%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.302.111.67worse
Long-stay outpatient ER visits per 1,000 resident days2.082.331.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

42.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 43 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

42.8%U.S. median 51.5%
Got home and stayed home
12.1%U.S. median 10.7%
Went back to hospital
38.5%U.S. median 56.6%
Met the expected recovery
0.28U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 38.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 26 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.28 therapist hours per resident per day in 2026Q1 — more than 43% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 2% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF42.8%CMS range 28.6–58.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.1%CMS range 7.3–18.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge38.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge34.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge34.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting95.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.9%CMS range 3.6–12.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.051.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.42
RN hours/ resident / day
0.67
LPN hours/ resident / day
2.14
Aide hours/ resident / day
3.23
Total nurse hours/ resident / day
0.23
RN hoursweekends
66.7%
Total nursing turnover
55.6%
RN turnover

How full it usually is: this home is certified for 100 beds and averages 77.7 residents a day — about 78% occupied, or roughly 22 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.23 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.42 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.14 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.97 hrs/resident/day on weekends vs 3.33 on weekdays — 11% thinner on weekends. RN hours go from 0.49 to 0.23 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 67% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

15
deficiencies at the latest standard inspection (2025-04-08)
7
at the previous standard inspection (2024-02-23)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

40 citations, most serious first. The 11 most serious are shown; the remaining 29 are one tap away and print in full.

  • Actual harm · Gcited before2025-11-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to prevent a fall with major injury by not ensuring staff provided protective oversight for one resident (Resident #1) out of one sampled resident during a shower and failed to use a gait belt (a canvas belt placed around the resident's waist to assist with ambulation and transfers) during a transfer for one resident (Resident #4) out of one sampled resident. The facility census was 69.The administrator was notified on 09/22/25 of past Non-Compliance which occurred on 09/20/25 when the administrator implemented a new intervention to monitor the resident while showering. Staff were in-serviced on 09/20/25 and 09/21/25 regarding the new intervention.1. Review of the facility's Skilled Fall Policy, dated 05/2005, showed the purpose of the Fall Program is to develop, implement, observe and evaluate an interdisciplinary approach and mange strategies and interventions that foster resident independent and quality of life. The community shall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2026-05-27 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to perform hand hygiene to prevent the spread of infection during wound care, failed to place wound care supplies on a protective barrier, failed to wear appropriate personal protective equipment (PPE) during care for one resident (Resident #2) who required Enhanced Barrier Precautions (EBP) (an infection control intervention) for wounds. Facility staff failed to wear PPE during care for one resident (Resident #1) who required EBP for a feeding tube (medical device used to safely deliver liquid nutrition, hydration, and mediations directly into the stomach or small intestine) out of two sampled residents. The facility's census was 67. 1. Review of the facility's Infection Prevention and Control Manual-Enhanced Barrier Precautions policy, undated, showed staff are directed as follows:-Enhanced Barrier Precautions are an infection control intervention designed to reduce transmission of multi-drug-resistant organisms (MDROs) in nursing homes.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-27 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide necessary treatment and services consistent with professional standards of practice, when staff failed to assess one resident (Resident #1's) skin upon readmission, failed to identify a left lower leg wound, and failed to obtain a physician's order for wound care treatment. The facility census was 67.1. Review of the facility's Skin Identification, Evaluation, and Monitoring policy, dated 02/26/26, showed staff are directed as follows:-A licensed nurse will evaluate skin integrity through a physical skin evaluation upon admission, weekly, and when a significant change is identified;-Licensed nurse upon admission with complete a physical skin evaluation and document findings. If a skin condition is present on admission or re-admission, the nurse will initiate protective dressing, notify health care provider of findings and for further treatment orders, notification/education of resident and resident representative of finds and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-21 · tag F0620 — isolated
    Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to ensure the admission policy did not require the resident and/or responsible party to waive facility liability for loss or damage to personal belongings and failed to complete a Resident Inventory Listing for two residents (Resident #1 and #2) out of three residents. The census was 69.1. Review of the facility's, Cash and Valuables Policy Update, undated, showed the facility will not be responsible for any money or personal items exceeding $40.00 limit.Review of the facility's admission agreement, dated 02/2018, showed the facility shall not be liable for any of the residents' items that are lost or stolen, except for those items noted for replacement under state guidelines that the facility might reside.Review of the facility's policy, Personal Property, dated 12/2024, showed the resident's personal belongings and clothing shall be inventoried and documented upon admission and as such items are replenished. 2. Review of Resident #1's medical record showed the admission agreement, signed and dated 04/16/26, by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-21 · tag F0943 — isolated
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide training for abuse, neglect, exploitation, and misappropriation of resident property and the reporting and prevention of incidents of abuse, neglect, exploitation, and misappropriation of resident property for two employees (Certified Nurse Assistant (CNA) B and Nurse Aide (NA) C ) out of three employee. The facility census was 69.1. Review of the facility's policy, Abuse, Prevention and Prohibition Policy, dated 03/2025, showed facility staff shall be trained on the Abuse Prohibition Program during orientation, annually and ongoing during education sessions, and per state regulations. The facility's abuse prohibition program includes the following seven components: Screening, Training, Prevention, Identification, Investigation, Protection, and Reporting/Response. 2. Review of CNA B's employee file showed a hire date of 03/27/26. The file did not contain documentation of abuse and neglect training containing the seven components listed in the facility policy, during his/her orientation.During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-03 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to prevent the misappropriation of money from one resident's (Resident #1's) credit card when Nurse Aide (NA) A used the resident's credit card without permission for his/her personal use. The facility census was 82.1.Review of the facility's, Abuse, Prevention and Prohibition Policy, dated 03/2025, showed the owner, licensee, administrator, employee, or agent of the facility prohibit the misappropriation of resident property. 2. Review of Resident #1's quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 02/25/26, showed staff assessed the resident as cognitively intact with an admission date of 09/15/22. Review of the resident's online bank statement, dated 02/21/26, showed an unauthorized transaction of $145.76 at a Computer Repair store. Review of a photo from the computer shop, undated at 10:44 A.M., showed Nurse Aide (NA)A at the store. Review of the computer repair shop receipt, dated 02/21/26 at 10:51 A.M., showed a charge of $145.76 paid with the resident's credit card. During…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-03 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to report an allegation of misappropriation of one resident (Resident #1's) credit card to the State Survey Agency (SSA) within the 24-hour time frame. The facility census was 82.1. Review of the facility's, Abuse, Prevention and Prohibition Policy, dated 03/2025, showed staff are directed that all alleged violations involving misappropriation of resident property will be reported immediately to the administrator or his/her designee. The person made aware of allegations will report the allegations to the mandated state agency and law enforcement. Review of the facility's investigation, dated 02/23/26, showed the resident reported his/her debit card was missing to an agency nurse sometime between 02/20/26 through 02/21/26. The resident reported there were fraudulent charges on the account. The administrator was informed of the allegation on 02/23/26. The administrator was shown a picture of Nurse Aide (NA) A at the computer repair store where the resident's debit card was used and terminated NA A. The investigation did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide necessary treatment and services consistent with professional standards of practice, to promote the healing of existing pressure ulcers for two residents (Resident #2 and #3) out of two sampled residents who admitted to the facility with pressure ulcers, when staff failed to document a full wound assessment, complete weekly skin assessments, and follow up on the Registered Dietician's recommendations for Resident #2, and failed to document the administration of wound treatments as ordered by the physician for Resident #2 and #3. The facility census was 74.1. Review of the facility's Wound Care policy, dated 01/2025, showed the following documentation should be recorded in the resident's medical record: -Type of wound and location: stage the wound in pressure, use anatomical location in description;-Partial thickness or full thickness;-Wound measurements: Head to toe (Length), Left to right (width), depth;-Undermining, tunneling, or sinus…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-17 · tag F0728 — failed to protect against nurse-aide misconduct — isolated
    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to ensure two Nurse Aides (NA)'s (NA B and NA C) out of three sampled NAs completed the required nurse aide training program within four months of employment in the facility. The facility census was 69.1. Review showed the facility did not provide a policy in regard to requirements for NA's training program completion within four months of employment. 2. Review of NA B's personnel file showed a hire date of 04/08/25. The file did not contain documentation the NA completed the required nurse aide training program. 3. Review of NA B's personnel file showed a hire date of 04/14/25. The file did not contain documentation the NA completed the required nurse aide training program.During an interview on 09/22/25 at 10:56 A.M., Registered Nurse A said he/she was responsible to conduct the nurse aide training courses. He/She said nurse aides are required to be certified within three months. He/She said there was a period when the facility was not permitted to provide nurse aide training classes, since the facility lost their license…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-30 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — the official record, unedited, may be distressing

    Deficiency Text Not Available

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-04-08 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility staff failed to serve food in accordance with the nutritionally calculated recipes and menus to residents who received regular and pureed diets. The facility census was 57. 1. Review of the facility's Standardized Recipes policy, undated, showed standardized recipes will be used for all menu items, including pureed and therapeutic diets. Review showed each standardized recipe will include measurement and/or weight of ingredients and serving sizes. Review of the facility menu for Week 4, Day 17 showed the menu directed staff to serve: -Two, three ounce tuna patties, four ounces of yellow rice, four ounces of spinach and one slice of bread to residents who received regular diets; -A #6 scoop (five and one-third ounces) tuna patty, a #8 scoop (four ounces) yellow rice, a #12 scoop (two and two-thirds ounces) frozen spinach, and a #16 scoop (two ounces) of bread to residents who received pureed diets. Review of the facility's recipes showed they did not contain a recipe for tuna noodle casserole. Observation on 04/01/25 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · Fcited before2025-04-08 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility staff failed to store food in a manner to prevent potential contamination and outdated use. Facility staff failed to maintain an air gap in two ice machine drains. These failures have the potential to affect all residents. The facility census was 57. 1. Review of the facility's Food Storage policy, undated showed: -All food items will be labeled and the label must include the name of the food and the date by which it should be sold, consumed or discarded; -Discard food that has passed the expiration date; -Wrap food properly. Never leave any food item uncovered and not labeled; -Set refrigerators to the proper temperature to ensure the internal temperature of the food is 41 degrees Fahrenheit (F) or lower. Place hanging thermometer in the warmest part of the refrigerator. Observation on 04/01/25 at 10:30 A.M., showed the kitchen contained a stand-up mixer which was uncovered and contained an accumulation of dried white material in the area above the blade connection. Observation showed a walk-in freezer contained…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-04-08 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to electronically submit to the Centers for Medicare and Medicaid Services (CMS), complete and accurate direct care staffing information to the Payroll-Based Journal (PBJ) from October 1, 2024, through December 31, 2024. The facility census was 57. 1. The facility did not provide a policy for Payroll-Based Journal submission. 2. Review of the CMS Electronic Staffing Data Submission PBJ Policy Manual for submission guidelines showed submissions must be received by the end of the 45th calendar day (11:59 PM Eastern Standard Time) after the last day in each fiscal quarter to be considered timely. Timeframes for each reporting period are as follows: Fiscal Quarter 1 - Date Range October 1-December 31 - submission deadline February 14; Fiscal Quarter 2 - Date Range January 1-March 31 - submission deadline May 15; Fiscal Quarter 3 - Date Range April 1-June 30 - submission deadline February 14; Fiscal Quarter 4 - Date Range July 1-September 30 - submission deadline November 14. 3. Review of the fiscal years CMS PBJ Staffing Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-04-08 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to develop and implement complete policies and procedures for the inspection, testing and maintenance of the facility's water systems to inhibit the growth of waterborne pathogens and reduce the risk of an outbreak of Legionnaire's Disease (a serious type of pneumonia (lung infection) caused by Legionella bacteria, which places all residents of the facility at risk of exposure which could lead to illness. Facility staff failed to follow infection control practices when staff did not disinfect the blood glucose monitor between uses for three residents (Resident #37, #33, and #48) out of four sampled residents. The facility failed to provide current infection prevention policies that were updated and reviewed annually. The facility census was 57. 1. Review of the Centers for Medicare and Medicaid Services (CMS) Quality, Safety and Oversight (QSO) 17-30, dated 06/02/17 and revised on 07/06/18, showed: The bacterium Legionella can cause a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-08 · tag F0567 — failed to protect residents' money held by the home — pattern
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to prevent the commingling of 17 resident's (Resident #13, #19, #21, #46, #63, #66, #67, #68, #69, #70, #71, #72, #73, #74, #75, #76, and #77) personal funds with the facility operating funds out of 55 sampled residents. The facility census was 55. 1. Review of the facility's policy titled Facility Resident Trust Fund Policy, revised 05/12, showed the facility will maintain a full and complete separate accounting ledger for each resident. The facility will maintain current written individual ledgers of all financial transactions. If a check is received for the resident's Accounts Receivable balance along with money for their resident trust account, the entire check should be deposited to the resident trust fund. A check then must be written from the resident trust fund to the accounts receivable account for the portion relating to the resident's accounts receivable balance. The facility will refund the balance of the resident's personal funds when a resident is discharged . The amount will be refunded by the end of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-08 · tag F0700 — pattern
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to obtain consent for the use of bed rails for five residents (Resident #3, #6, #7, #19 and #26) out of six sampled residents, failed to assess residents for the use of bed rails and perform an entrapment assessment for two residents (Resident #7 and #26) of six sampled residents. The facility census was 57. 1. Review of the facility's policy titled Bed Rails, dated December 2024, showed prior to the installation of bed rails, attempts to provide the resident with alternative measures to meet their need for positioning, mobility, or transfer ability while in bed will be made. When alternatives are deemed ineffective or not adequate to meet the resident's needs, the resident will be assessed for the use of bed rails, including the risk of entrapment, and informed consent is obtained from the resident or resident's representative. 2. Review of Resident #3's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-08 · tag F0728 — failed to protect against nurse-aide misconduct — pattern
    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to ensure three Nurse Aides (NA)s (NA B, NA C, and NA D) of five sampled NA's completed the required nurse aide training program within four months of employment in the facility. The facility census was 57. 1. Review of the policies provided by the facility did not contain a policy for NA qualifications. 2. Review of the Facility Assessment Tool, dated August 18, 2017, showed the Facility Assessment did not address Nurse Aide Qualifications and Training Requirements. 3. Review of NA B's personnel file showed a hire date of 11/05/24. The file did not contain documentation the NA completed the required nurse aide training program. 4. Review of NA C's personnel file showed a hire date of 11/05/24. The file did not contain documentation the NA completed the required nurse aide training program. 5. Review of NA D's personnel file showed a hire date of 07/06/24. The file did not contain documentation the NA completed the required nurse aide training program. During an interview on 04/03/25 at 11:30 A.M., NA D said he/she had not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-08 · tag F0881 — failed to use antibiotics responsibly — pattern
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to implement an Antibiotic Stewardship Program with antibiotic use protocols and a system to monitor and track antibiotic use within the facility. The facility census was 57. 1. Review of the facility's policy titled Antibiotic Stewardship & MDROs (Multiresistant Organisms), dated 2019, showed the Infection Preventionist (IP) will be responsible for surveillance, infection definition based on standards of practice, education, tracking, data management, analysis of data, communication with the DON (Director of Nursing), Medical and Consultant Pharmacist and ongoing system review. Ongoing review and updates will be completed based on standards of practice, and collaboration with Medical Director and Pharmacy Consultant. Tracking and reporting of antibiotic use and outcomes will be completed in the facility to identify adherence to facility policy and procedures, use and outcomes. Tracking will allow the facility to identify patterns, prevalence of antibiotic use as well as specific ordering data. Outcomes (i.e. adverse drug…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-08 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to maintain professional standards of care, when staff failed to document neurological assessments for one resident (Resident #1) out of one sampled resident who had a fall with head injury. The facility census was 57. 1. Review of the facility's Fall Prevention policy, undated, showed it did not address a neurological post fall assessment for residents who incurred a head injury. Review of the facility's paper Neurological Evaluation flowsheet, revised November 2023, showed staff are directed to document neurological assessments for unwitnessed falls and head injuries every 15 minutes for one hour; every 30 minutes for two hours; every hour for four hours; and every shift for 72 hours. Review showed the neurological assessment should include: -Level of consciousness (Awake and Alert); -Orientation (Time/Place/Person); -Pupil reaction (pupils reaction to light); -Motor strength (extremity movement); -Sensation (numbness or tingling); -Gait and Balance (steps and pace); -Vital Signs (Blood pressure, pulse, respirations, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-08 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to have a system in place to ensure Certified Nurse Aides (CNA)s received the required 12 hours in-service education based on performance reviews annually for three CNAs (CNA E, F, & G) out of three sampled CNAs. The facility census was 57. 1. Review of the policies provided by the facility did not show a policy for staff training, CNA training, or staff/CNA evaluations. Review of the Facility Assessment, dated August 18, 2017, showed the required in-services for nurse aides must: -Be sufficient to ensure the continuing competency of nurse aides (NA)s, but must be no less than 12 hours per year; -Address areas of weakness as determined in the NAs' performance training; -The Facility Assessment did not contain requirements of annual in-service education for nursing personnel by a registered nurse (RN) or qualified therapist to include turning and positioning for the bed-ridden resident, range of motion (ROM) exercises, ambulation assistance, transfer procedures, bowel and bladder retraining, or self-care activities of daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to provide documentation for two residents (Resident #28 and #37) out of five sampled residents were provided education and offered the current COVID-19 immunization. The facility census was 57. 1. Review of the facility's policy titled Resident Immunizations and Vaccinations, dated 09/2/22, showed it did not address the vaccination policy for Coronavirus 2019 (COVID-19). 2. Review of the facility policy titled Severe acute respiratory syndrome coronavirus (SARS-CoV-2) Infection, dated 08/22/24, showed the community/facility should follow county, state and federal recommendations applicable for SARS-CoV-2 infection prevention and treatment. The community/facility and its employers are reminded that general population guidance is different from long term care/Senior Living guidance. The community/facility will follow long term care and guidance and county, state and federal recommendations consistent with SARS-CoV-2 policy. Healthcare professionals (HCP), residents and visitors should be offered resources and counseled about…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-02-23 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility staff failed to store food in a manner to prevent potential contamination and outdated use. Facility staff failed to maintain and serve food at temperatures adequate to prevent food borne illness. The facility staff failed to maintain freezer temperatures in a manner to prevent possible food spoilage. The facility staff failed to maintain the kitchen ceiling in good repair to prevent the growth and harborage of bacteria. The facility census was 58. 1. Review of the facility's Basics for Handling Food Safely policy, undated, showed the policy did not contain guidance for labeling and dating food or drinks. Review of the Registered Dietician kitchen inspection, dated 1/22/24, showed all food was not properly covered, labeled and dated. Observation on 02/20/24 from 10:20 A.M. through 11:30 A.M., showed an opened and undated bottle of ketchup set on the fire extinguisher cabinet in resident dining room. Observation showed the reach in refrigerator contained: -An opened and undated ten pound container of boiled, peeled eggs;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-23 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide a comfortable and homelike environment for residents, when staff failed to maintain walls and floors in good repair, and to maintain resident bed linens. The facility census was 58. 1. Review of the facility's policies showed the facility did not provide a policy for homelike environmental conditions. 2. Observation on 02/23/24 at 10:31 A.M., showed resident occupied room [ROOM NUMBER] bathroom with black residue on the toilet caulk, stained and chipped areas on the floor, and towel rack bolts exposed on the wall without a towel rack. 3. Observation on 02/20/24 at 10:35 A.M. and 02/21/24 at 08:56 A.M., showed Resident #51 in his/her bed. Observation showed the bed sheets and pillowcase with brown stains. During an interview on 02/21/24 at 8:56 A.M., the resident said he/she scratches sometimes and gets stuff on the bed. He/She said staff change the linens once a week. During an interview on 02/23/24 at 10:57 A.M., Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-23 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop and implement a comprehensive person-centered care plan for seven residents (Resident #1, #11, #27,#36, #41, and #51). The facility census was 58. 1. Review of the facility's policies showed staff did not provide a policy for care plans or care planning. 2. Review of Resident #1's Annual Minimum Data Set, (MDS), a federally mandated assessment tool, dated 01/04/24, showed staff assessed the resident as: -Cognitively impaired; -Received an anticoagulant (a blood thinner); -Diagnoses of a stroke, hemiplegia (severe or complete loss of strength leading to paralysis on one side of the body) or hemiparesis (muscle weakness or partial paralysis on one side of the body that can affect the arms, legs, and facial muscles), and aphasia (the loss of ability to understand or express speech). Review of the resident's Physician Order Sheet (POS), showed an order on 01/25/23 for Eliquis (a blood thinner that may cause easy bruising, or minor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to keep treatment carts locked when left unsupervised, failed to ensure one resident (Resident #11) did not have a lighter near oxygen while in use and failed to document a smoking assessment was completed. Staff failed to document an unwitnessed fall, notifiy of the family, and notify the physician of the fall for one resident (Resident #39). The facility census was 58. 1. Review of the facility's Medication, Storage of policy undated showed: -All medications for residents must be stored at or near the nurse station in a locked mobile medication cart; -All mobile medication carts must be under visual control of the staff at all times when not stored safely and securely. Carts must be either in a locked room or otherwise made immobile; -An unattended medication cart must remain locked at all times. In the event a nurse is distracted from the task of passing medications by some unforeseen occurrence, the cart must be locked before leaving…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-23 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to have a system in place to ensure a Certified Nursing Assistant (CNA) received the required 12 hours in-service education based on performance reviews annually for six CNA (CNA C, D, E, F, G, and H) out of six sampled CNAs. The facility census was 58 residents. 1. Review of the facility's policies showed facility staff did not provide a policy for staff training, CNA training, or staff/CNA evaluations. Review of the Facility Assessment, reviewed December 2023, showed the required in-service for nurse aides must: -Be sufficient to ensure the continuing competence of nurse aides, but must be no less than 12 hours per year; -Address areas of weakness as determined in nurse aides' performance training; -For nurse aides providing services to individuals with cognitive impairments, also address the care of the cognitively impaired; -Include dementia management training. Review of the monthly in-service training report showed: -January, April, June and December 2023 did not contain documentation an in-service was conducted;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-23 · tag F0825 — pattern
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to follow physician's orders in a timely manner for rehabilitation services for one resident (Resident #50) of eight sampled residents. The facility census was 58. 1. Review of the facility's policies showed staff did not provide a policy for therapy provision. Review of Resident #50's Significant Change Assessment Minimum Data Sets (MDS), a ferdally mandated assessment, dated 11/20/23, showed staff assessed the resident as: -Upper body dressing declined from required supervision to requiring partial/moderate assistance; -Lower body dressing declined from required supervision to requiring partial/moderate assistance; -Toilet transfers declined from required supervision to requiring partial/moderate assistance; -Wheeling a wheelchair 50 feet with two turns declined from required supervision to requiring substantial/maximal assistance; -The resident was assessed as dependent for walking. Review of the resident's care plan, reviewed and revised on 02/11/24, showed: -A problem start on 11/10/23: The resident was not able to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to use appropriate infection control procedures to prevent the spread of bacteria or other infectious causing contaminants when staff failed to maintain proper infection control practices for two residents (Resident #17 and #57) during perineal care and during ostomy catheter care for one resident (Resident #210). The facility census was 58. 1. Review of the facility's Gloves policy, undated, showed staff are instructed to the following: -Wear gloves when it can be reasonably anticipated that hands will be in contact with the mucous membranes, non-intact skin, any moist body substances (blood, urine, feces wound drainage, oral secretions, sputum, vomitus or items/surfaces soiled with these substances) and/or persons with a rash; -Gloves must be changed between residents and between contact with different body sites of the same resident; -Dirty gloves are worse than dirty hands because microorganisms adhere to the surface of a glove easier…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-17 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to ensure residents were treated in a manner to maintain their dignity when staff made inappropriate comments to residents during care, failed to knock when they entered resident's room, provide privacy during care, and maintain a dignified dining room experience and protect their medical information for ten (Resident #7, #21, #22, #27, #38, #46, # 48, #49, #58, #322) residents. The facility had a census of 64. 1. Review of the facility policies showed staff did not provide a policy for dignity. 2. Review of Resident #7's Quarterly Minimum Data Set (MDS), a federally mandated assessment completed by facility staff, dated 10/17/22, showed staff assessed the resident as follows: -Required extensive assistance of one staff member for bed mobility; -Required total assistance of one staff member for toileting, and bathing; -Required total assistance of two staff members for transfers; -Always incontinent of bowel and bladder. Observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-17 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility staff failed to document residents' code status consistently, Do Not Resuscitate (DNR) or Full Code (Resuscitate refers to cardiopulmonary resuscitation-CPR) for four residents (Resident #24, #38, #47, and #61). The facility census was 64. 1. Review of the facility's Advance Directive Policy, undated, showed staff are directed to obtain information about whether or not the resident has executed an advance directive shall be displayed prominently in the medical record under the advance directive tab. 2. Review of Resident #24's Face Sheet in their Electronic Medical Record (EMR) showed staff documented the resident as DNR status. Review of the resident's paper chart showed it contained a Physician's Orders for Life-Sustaining Treatment (POLST) form, dated [DATE], documented as a DNR status. Review of the resident's Physician Order Sheet (POS), dated [DATE], showed an active order of Full Code status. Review of the resident's medical record showed the record did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-17 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, staff failed to maintain professional standards of care when staff failed to follow physician's orders for two residents (Resident #48, and #63), and failed to ensure one resident (Resident #24) had a physician order for dialysis and and one resident (Resident #47) had an order for hospice in their medical record. The facility census was 64. 1. Review of the facility's policies showed staff did not provide a policy for following physician orders. 2. Review of Resident #48's Quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by staff, dated 10/3/22, showed facility staff assessed the resident as follows: -Severely cognitively impaired; -Required extensive assistance from staff for dressing, personal hygiene and bathing; -Diagnosis of Anoxic brain damage (harm to the brain due to a lack of oxygen), Spastic hemiplegia (when the part of the brain that controls movement is damaged); -At risk for developing pressure ulcers. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to ensure the residents' environment remained free of accident hazards when staff failed to ensure safe propulsion for three residents (Resident #22, #46, and #51) in wheelchairs in a manner to prevent accidents, failed to position one resident in the wheelchair with the wheelchair brakes on (Resident #46), and failed to use the mechanical lift (an assistive device used to help transfer residents between a bed and chair) in a manner to prevent accidents for one resident (Resident #38). The facility census was 64. 1. Review of the facility's Wheelchair, Use of policy, undated, showed: Purpose: To provide mobility for the non-ambulatory resident with safety and comfort and to provide mobility for residents learning to become independent in activities of daily living. Guidelines: -Apply brakes to lock wheels of the wheelchair; -Lower footrests and place resident's feet on footrests if used; -Position feet and legs in good body alignment;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-17 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to ensure as needed (PRN) psychotropic medication orders were limited to 14 days unless specific duration and clinical rationale were provided for two residents (Residents #64 and #318) and failed to obtain an appropriate diagnosis for the use of antipsychotic medications for two residents (Residents # 61 and #318). The facility census was 64. 1. Review of the facility's policies showed staff did not provide a policy for PRN Psychotropic medications. 2. Review of Resident #64's Minimum Data Set (MDS), a federally mandated assessment tool required to be completed by facility staff, dated 01/31/23, showed staff assessed the resident as follows: -Received antianxiety medication and antidepressant 7 out of 7 days in the look back period (7 day period of time before the assessment is completed to capture the status of a resident); -Had diagnoses of anxiety and depression. Review of the resident's Physician Order Sheet (POS), dated February 2023 showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-17 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to use appropriate infection control procedures to prevent the spread of bacteria or other infectious causing contaminants when staff failed to perform appropriate hand hygiene and glove changes during incontinent care for two (Resident #1 and #38) residents, failed to clean away from a urostomy catheter and perinal area for one resident (Resident #19), and staff wiped multiple times with the same area of the wipe for one resident (Resident #21) during perineal care. The facility census was 64. 1. Review of Centers for Disease Control and Prevention CDC Hand Hygiene in Healthcare Settings guidelines, last reviewed 1/10/20, showed the guidance directs healthcare personnel to follow the following recommendations: -Healthcare personnel should use an alcohol-based hand rub or wash with soap and water for the following clinical indications: -Immediately before touching a patient; -Before performing an aseptic task (e.g., placing an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-17 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure they assessed residents using the quarterly Minimum Date Sets (MDS), a federally mandated assessment completed by staff, no less frequently than once every three months, for three residents (Resident #46, #58, and #322). The facility census was 64. 1. Review of the facility provided policies, showed the facility did not provide a policy for MDS completion. Review of the October 2019 RAI Manual, page 2-33, showed: The Quarterly assessment is an non-comprehensive assessment for a resident that must be completed at least every 92 days following the previous assessment of any type. It is used to track a resident's status between comprehensive assessments to ensure critical indicators of gradual change in a resident's status are monitored. As such, not all MDS items appear on the Quarterly assessment. 2. Review of Resident #46's medical record showed an admission date of 6/15/22. Review of Resident #46's MDS, showed staff completed: -An admission MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-17 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review facility staff failed to develop and implement a comprehensive person-centered care plan for two residents (Resident #61 and #64). The facility census was 64. 1. Review of the facility's Comprehensive Care Plan Policy, undated showed: Purpose: An individualized care plan that includes measurable goals and time frames will be developed to meet the resident's highest practicable physical, mental, and psychosocial well-being. Guidelines: -The resident's comprehensive care plan is developed within seven days of the completion of the resident's comprehensive assessment. -A well-developed care plan will be oriented to assessing and planning for care to meet the resident's medical, nursing, mental, and psychosocial needs. 2. Review of Resident #61's quarterly Minimum Data Set (MDS), a federally mandated assessment tool required to be completed by facility staff, dated 1/27/23, showed staff assessed the resident as follows: -Cognitively intact; -Required extensive, one person…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-04-08 · tag F0585 — failed to handle grievances — widespread
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide written documentation of responses related to grievances, and the policy failed to address the residents' right to file a grievance anonymously. The facility failed to ensure the results of grievances were maintained for a period of no less than three years and failed to educate and review guidelines on how to file a grievance with the residents. The facility census was 57. 1. Review of the facility's Resident Rights statement, undated, showed residents will always be provided with the highest level of care and service, and if for any reason a resident, and/or Responsible Party feel such needs are not being met by the facility staff, they are entitled to a variety of avenues in which to resolve their concern(s). Each resident shall be encouraged and assisted throughout his/her stay to exercise their rights as a resident and citizen and may voice grievances and recommend changes in policies and services to facility staff or outside…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-04-08 · tag F0680 — widespread
    Ensure the activities program is directed by a qualified professional.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, facility staff failed to ensure the activities program was directed by a qualified professional. The facility census was 57. 1. Review of the facility's Activity Director (AD) Job Description, undated, showed the job description did not include the necessity for completion of an approved training course. 2. Review of the AD employee file showed the file did not contain documentation the AD had completed a state approved training course. During an interview on 04/16/25 at 3:06 P.M., the AD said he/she did not know the position required education. The AD said he/she had not been directed by facility staff to take any courses and had been in the position for about a year. During an interview on 04/18/25 at 11:31 A.M., the administrator said he/she did not know the AD should be certified.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-04-08 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to update their Facility-Wide Assessment, an assessment completed by facility staff to determine what resources are necessary to care for its residents competently during day-to-day operations and emergencies annually and as necessary. The facility census was 57. 1. Review of the policies provided by the facility did not contain a policy for the Facility-Wide Assessment. Review of the facility's Facility Assessment Tool, dated 08/18/17, showed nursing facilities will conduct, document, and annually review a Facility-Wide Assessment, which includes both their resident population and the resources the facility needs to care for their residents. The facility must review and update this assessment annually or whenever there are facility plans for any change that would require a modification of any part of this assessment. The individuals involved in the facility assessment should, at a minimum, include the administrator, a representative of the governing body, the medical director, and the Director of Nursing (DON). The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-04-08 · tag F0572 — pattern
    Give residents a notice of rights, rules, services and charges.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to annually review resident rights and responsibilities with the residents as directed by facility policy. The facility census was 57. 1. Review of the facility policy for Resident Council, reviewed 02/2016, showed a designated staff member, other than the administrator, is to coordinate and render assistance to the Council. The Council is to review procedures for implementing resident rights and facility responsibilities and the Council can make recommendations for changes and additions which will strengthen the facility's policies and procedures as they effect resident rights and facility responsibilities. The designated staff member is to assist with Resident Council Meetings and to prepare and disseminate the report/minutes to all residents, the administrator, and the facility staff. Review of the facility's policy for Resident Rights, undated, showed it is the intent of the facility to promote and ensure that highest standards of conduct and reliability by its employees and consultants to in turn produce environments…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$12,735 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $12,735 — penalty dated 2025-11-17
  • Medicare payment denial — starting 2025-07-02 for 7 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 1 of 52.8-1.8 vs chain
Staffing 1 of 52.2-1.2 vs chain
Quality measures 1 of 52.4-1.4 vs chain
The other 55 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Camdenton Windsor EstatesCamdenton, MO 1 of 5Crestview HomeBethany, MO 1 of 5Grand River Health CareChillicothe, MO 1 of 5Joplin GardensJoplin, MO 1 of 5Lebanon North Nursing & RehabLebanon, MO 1 of 5Lewis & Clark GardensSaint Charles, MO 1 of 5Maryville Rehabilitation & Health Care CenterMaryville, MO 1 of 5Pacific Care CenterPacific, MO 1 of 5Parkside ManorColumbia, MO 1 of 5Pin Oaks Living CenterMexico, MO 1 of 5River City Living CommunityJefferson City, MO 1 of 5Rocky Ridge ManorMansfield, MO 1 of 5Springfield VillaSpringfield, MO 1 of 5Strafford Rehabilitation & Health Care CenterStrafford, MO 1 of 5Troy ManorTroy, MO 1 of 5Villa At Blue Ridge, TheColumbia, MO 1 of 5Warrenton ManorWright City, MO 1 of 5Woodland Hills Healthcare And RehabilitationJacksonville, AR 2 of 5Brookhaven Nursing & RehabSpringfield, MO 2 of 5Carroll HouseCarrollton, MO 2 of 5Current River Rehabilitation & Health Care CenterDoniphan, MO 2 of 5Eldon Nursing & RehabEldon, MO 2 of 5Forsyth Rehabilitation & Health Care CenterForsyth, MO 2 of 5Fulton Nursing & RehabFulton, MO 2 of 5Grandview Healthcare CenterWashington, MO 2 of 5Lebanon South Nursing & RehabLebanon, MO 2 of 5Point Lookout Nursing & RehabHollister, MO 2 of 5Shepherd Of The Hills Living CenterBranson, MO 2 of 5Sunset HomeMaysville, MO 2 of 5Willard Care CenterWillard, MO 2 of 5Windsor Rehabilitation & Health Care CenterWindsor, MO 3 of 5Claru Deville Nursing CenterFredericktown, MO 3 of 5Glasgow GardensGlasgow, MO 3 of 5Glendale Gardens Nursing & RehabSpringfield, MO 3 of 5Hartville Care CenterHartville, MO 3 of 5Hermitage Nursing & RehabHermitage, MO 3 of 5Maries ManorVienna, MO 3 of 5St James Living CenterSaint James, MO 4 of 5Clearview Nursing CenterSikeston, MO 4 of 5Crowley Ridge Care CenterDexter, MO

Showing 40 of 55; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LINCOLN, JAMESIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 05/01/2002
LINCOLN, JUDYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 05/01/2002
ADAMS, SHAUNAIndividualW-2 MANAGING EMPLOYEEsince 04/25/2022
LTC MANAGEMENT SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 02/13/2015

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$5.3M
Net patient revenuemost recent cost report
-9.7%
Operating marginrevenue minus expenses
$1.9M
Related-party expense33% of expenses
Who pays — share of resident-days
Medicaid 68%Medicare 8%Other / private 23%

This home reported $1.9M paid to related parties — landlords or management companies under common ownership — equal to about 33% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$256per resident / day
operating cost
$7,777per month
≈ monthly operating cost
$233per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265618. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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