Parkside Manor
1201 Hunt Avenue, Columbia, MO 65202 · For profit - Limited Liability company · 120 certified beds · (573) 449-1448 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Jun 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 1 actual-harm citation
- a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (57%) runs well above the national median (45%)
- about 30% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 27.7% | 18.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 5.7% | 5.3% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 2.3% | 1.1% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 2.4% | 2.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 18.5% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.0% | 4.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 15.5% | 17.4% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 35.3% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.6% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.2% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 18.5% | 17.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 42.7% | 23.5% | 17.1% | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 13% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 77.7 residents a day — about 65% occupied, or roughly 42 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.00 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.25 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.21 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.67 hrs/resident/day on weekends vs 3.14 on weekdays — 15% thinner on weekends. RN hours go from 0.27 to 0.20 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 57% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
58 citations, most serious first. The 11 most serious are shown; the remaining 47 are one tap away and print in full.
- Actual harm · Gcited before2024-01-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to provide a proper mechanical lift transfer for one resident (Resident #1) in a manner to prevent accidents when staff failed to remove his/her arm from under him/her and the resident sustained an injury to his/her arm. The facility census was 72. 1. Review of the Electric Portable Patient Lift owner's operator and maintenance manual, undated, showed the guide recommends operators of the mechanical lift use two staff to perform the transfer. The use of one assistant is based on the evaluation of the health of the resident by the health care professional for each individual case. Review of the facility's Hydraulic Lift policy, undated, showed the policy is to enable one individual to lift and move a resident safely. The use of one assistant is based on the evaluation of the health of the resident by the health care professional for each individual case. 2. Review of Resident #1's Annual minimum data set (MDS), a federally mandated assessment tool, dated 12/13/223, showed staff assessed the resident as follows: -Moderate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-18 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to maintain resident dignity, when staff entered resident rooms without knocking and/or failed to identify themselves prior to entering the room affecting two sampled residents (Resident #53 and #12), failed to answer a call light in a timely manner which resulted in one of three sampled residents (Resident #12) being incontinent and discussed the bowel habits of one resident (Resident #43) while they provided care for another resident (Resident #12). The facility census was 79.1. Review of the facility's Resident Rights policy, undated, showed each resident shall be treated with consideration, respectfully, and a full recognition of his/her dignity and individuality, including privacy in treatment and care of his/her personal needs. 2. Review of Resident #53's admission Minimum Data Set (MDS), a federally mandated assessment tool, dated 04/09/26, showed staff assessed the resident as cognitively intact. Observation on 06/15/26 at 10:31 A.M., an unknown housekeeper and unknown Certified Nurse Aide (CNA) did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-18 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to maintain a comfortable and homelike environment. The facility census was 79.1. Review of the facility's policy titled, Environmental, undated, showed floors and tabletops will be cleaned on a regular basis, when spills occur, and when these surfaces are visibly soiled. 2. Observation on 06/15/26 at 10:20 A.M. and 1:32 P.M., showed the hallway outside the conference room with a strong foul odor. The carpet had an irregularly shaped dark stain. Observation on 06/16/26 at 7:45 A.M. and 4:00 P.M., showed the hallway outside the conference room with a strong foul odor. The carpet had an irregularly shaped dark stain. Observation on 06/17/26 at 8:52 A.M., showed the hallway outside the conference room with a strong foul odor. The carpet had an irregularly shaped dark stain. 3. Observation on 06/15/26 at 10:56 A.M., showed the carpet outside resident occupied room [ROOM NUMBER] with two bleached areas. 4. Observation on 06/15/26 at 12:08 P.M.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-18 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop and implement a person-centered comprehensive care plan for three (Resident #1, #9 and #58) of five sampled residents. The facility census was 79.1. Review of the facility's policy titled Care Plan Comprehensive, undated, showed an individualized comprehensive care plan that includes measurable goals and time frames will be developed to meet the resident's highest practicable physical, mental and psychosocial well-being. The care plan will be based on a thorough assessment that includes but is not limited to the Minimum Data Set (MDS), a federally mandated assessment tool.Review of the facility's MDS and Care Planning Guidelines, dated October 2015, showed it is the policy of the facility to use the most current Centers for Medicare and Medicaid Services (CMS) MDS Resident Assessment Instrument (RAI) manual, any published interim RAI manual errata documents, and applicable federal guidelines as the authoritative guide for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to provide transportation to outside activities for one resident (Resident #51) out of one sampled resident whose wheelchair would not fit in transport van. The facility census was 79.1. Review of the facility policy titled Residents Rights, undated, showed each resident shall be permitted to participate, as well as not participate, in activities of social, religious or community groups at his/her discretion, both within the facility, as well as outside the facility, unless contraindicated for reasons documented by the physician in the resident's medical record. 2. Review of Resident #51's Five-Day PPS (Prospective Payment System), Minimum Data Set (MDS), a federally mandated assessment tool, dated 05/27/26, showed staff assessed the resident as cognitively intact, used a motorized wheelchair, had lower extremity impairments on both sides, and was dependent on staff for chair/bed to chair transfers.During an interview on 06/15/26 at 10:36 A.M., the resident said his/her electric wheelchair does not fit in the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, facility staff failed to have systems in place to prevent misappropriation for one resident (Resident #15) of three sampled residents', when the resident's $360.00 cash was not located in the facility safe. The facility census was 79 residents.1. Review of the facility's policy titled, Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Resident Property, dated 11/17, showed each resident of the facility would be free from misappropriation of property.2. Review of the facility's policy titled, Protection of Residents Funds, undated, showed the facility shall furnish the Resident with a written receipt for all expenditures and deposits regarding any of the Resident's funds deposited with the Facility. A record of all transactions regarding the Resident's funds shall be maintained by the Facility in accordance with the generally accepted accounting principles. The resident shall have reasonable access, upon request, to the above record and shall receive an itemized quarterly statement of his or her account. 3. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-18 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to report an allegation of misappropriation of $360 for one resident (Residents #15) of 39 sampled residents to the State Agency. The facility census was 79.1. Review of the facility's policy titled, Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Resident Property, dated 11/17, showed the nursing home administrator or designee will report to the State Agency per state and federal requirements. The facility shall report misappropriation to the State Agency no later than 24 hours after the allegation is made. The facility will comply with the seven-step approach to abuse and neglect, which include: Reporting and Response; Screening; Training; Prevention; Identification; Investigation and Protection. 2. Review of the facility's investigation, dated 06/08/26 through 06/11/26, showed Resident #15's $360.00 had been reported to facility staff as missing the 3rd week of May and had been reported to the State Agency on 06/04/26, by the former administrator. During an interview on 06/16/26 at 1:43 P.M., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-18 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to ensure a medication error rate of less than five percent (%) out of 30 opportunities observed, five errors occurred, resulting in a 16.67% error rate, which affected four residents (Resident #32, # 34, #43, and #71) of seven sampled residents. The facility census was 79. 1.Review of the facility's policy titled Medication Errors and Drug Reactions, undated, showed staff are directed to report all medication errors immediately to the physician, Director of Nursing (DON) and administrator. The policy did not contain a medication error definition. Review of the facility's policy titled Medication Administration Guidelines, undated, showed it is important that the residents receive their medication on a timely basis. If there is doubt concerning the administering of medications, the physician's order must be verified before the medication is administered. The policy did not contain a medication error definition.Review of the facility's Medication Administration policy, undated, showed the policy did not contain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-31 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility staff failed to ensure one resident (Resident #1) remained free from sexual abuse when Housekeeper B witnessed Certified Nurse Aide (CNA) A hug and kiss the resident on the mouth. The facility census was 76. The administrator was notified on 03/31/26 of Past Non-Compliance which occurred on 03/30/26. On 03/30/26, the administrator suspended CNA A, investigated the allegation, notified the required parties and agencies, in-serviced staff on the facility's abuse and neglect policy, and terminated CNA A on 03/31/26. 1. Review of the facility's Abuse and Neglect Policy, dated 11/2017, showed the purpose is to ensure each resident will be free from abuse. Abuse is defined as verbal, mental, sexual, or physical abuse, misappropriation of resident property and exploitation, corporal punishment or involuntary seclusion, and to ensure immediate reporting of all abuse allegation to the Nursing Home Administrator. Review showed sexual abuse defined as a non-consensual sexual contact of any type with a resident.2. Review of Resident #1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-15 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to use appropriate hand hygiene infection control practices during perineal care for one residents (Resident's #1) out of two sampled residents; staff failed to follow Enhanced Barrier Precautions (EBP), (the wearing of gown and gloves during high contact patient care activities to prevent the spread of multi-resistant organisms), for two residents (Resident #1 and #2) out of two sampled residents; and staff failed to use appropriate infection control procedures to prevent the spread of bacteria or other infectious causing contaminants when facility staff failed change and/or store oxygen in a manner to prevent the spread of bacteria for three residents (Resident #1, #3 and #4) out of three sampled residents. The facility census was 80.1. Review of the facility's Cleaning Guideline-Oxygen Equipment policy, dated 03/12, showed tubing, masks, and cannulas used with oxygen therapy should be replaced monthly and pro re nata (PRN), and marked…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-07 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide a clean, comfortable and homelike environment for residents, staff, and visitors. Staff failed to ensure carpet in shared hallways maintained a pleasant odor, and air vents remained free from excessive build-up of a black unknown substance. The facility's census was 71.1. Review of the facility's Housekeeping Department-Seven Step Cleaning Procedure policy, undated, showed the resident room cleaning procedure should be used for all resident rooms to maintain cleanliness and to promote infection control. Staff are directed as follows:-High dust surfaces above shoulder height;-Wipe down all surfaces, lower ledges and pipes of the sink;-Wipe the tub and shower with approved disinfectant cleaner ready-to-use solution with a clean cloth;-Note any maintenance work that needs to be done, notify your supervisor of any maintenance work.2. Observation on 08/07/25 at 9:50 A.M., showed Resident #1's bathroom door with gouges and a hole to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 47 citations
- Potential for harm · Dcited before2025-04-07 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to notify one resident's (Resident #1) physician when the resident said he/she did not want to live anymore. The facility census was 77. 1. Review of the facility's Suicide Threats policy, undated, showed: -Resident suicide threats shall be taken seriously and addressed appropriately; -Staff shall report any resident threats immediately to the charge nurse; -The charge nurse shall immediately assess the situation and shall notify the director of nursing of such threats; -After assessing the resident in more detail, the charge nurse shall notify the resident's attending physician and responsible party, and shall seek further direction from the physician; -Staff shall document details of the situation objectively in the resident's medical record. 2. Review of Resident #1's face sheet showed the resident admitted to the facility on [DATE] with diagnoses of generalized anxiety disorder and suicidal ideations. Review of the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-07 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to complete the required Minimum Data Set (MDS), a federally mandated resident assessment, within the required time frame for one (Resident #1) of one sampled resident. The facility's census was 77. 1. Review of the RAI manual version 3.0 RAI Omnibus Budget Reconciliation Act (OBRA)-required Assessment Summary showed an admission (Comprehensive) MDS completion date no later than 14th calendar day of the resident's admission. 2. Review of Resident #1's Entry Tracking Record MDS, showed the resident admitted to the facility on [DATE]. Review of the resident's electronic health record did not contain a completed MDS or submitted admission assessment within the required time frame. Review showed the admission assessment included a due date of 04/02/25. During an interview on 04/07/25 at 10:20 A.M., the Director of Nursing (DON) said the MDS coordiantor was responsible for ensuring the admission assessment was completed within 14 days of admission. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-07 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop a comprehensive person-centered baseline care plan to meet the resident's medical, nursing, mental and psychosocial needs for one resident (Resident #1). The facility's census was 77. 1. Review a baseline care plan showed staff are directed to complete the baseline care plan within 48 hours of admission. After completion, print and file following community protocols 2. Review of Resident #1's medical record showed staff documented the resident was admitted to the facility on [DATE]. Review showed the record did not contain a baseline care plan. During an interview on 04/05/25 at 7:42 P.M., the Assistant Director of Nursing (ADON) said he/she loaded the baseline care plan template into the Electronic Health Record when the resident was admitted . The ADON said the admitting nurse was responsible for completing the baseline care plan upon admission. The ADON said the DON was responsible for ensuring the baseline care plan was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-07 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to take appropriate action when one resident (Resident #1) threatened suicide. The facility census was 77. 1. Review of the facility's Suicide Threats policy, undated, showed: -Resident suicide threats shall be taken seriously and addressed appropriately; -Staff shall report any resident threats immediately to the charge nurse; -The charge nurse shall immediately assess the situation and shall notify the director of nursing of such threats; -A staff member shall remain with the resident until the charge nurse arrives to evaluate the resident; -After assessing the resident in more detail, the charge nurse shall notify the resident's attending physician and responsible party, and shall seek further direction from the physician; -All nursing personnel and other staff involved in caring for the resident shall be informed of the suicide threat and instructed to report changes in the resident's behavior immediately; -As indicated, a psychiatric…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-13 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — the official record, unedited, may be distressing
Please see Event ID 8CNK12 exit date 02/13/2025 Based on observation, interview and record review, facility staff failed to notify one resident's (Resident #24) representative when the resident's toilet came unsecured from the floor and tipped and required a room change. Facility staff failed to notify two resident's (Resident #24 and #32) physician in a timely manner when the resident had a skin injury. The facility census was 73.
- Potential for harm · Ecited before2024-12-19 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to maintain professional standards of care, when staff failed to follow physician's orders regarding water flushes during medication administration for one resident (Resident #12) with a Percutaneous endoscopic gastrostomy (PEG) tube and one resident (Resident #38) with a Gastrostomy Tube (G-Tube), (tube inserted through the stomach used for administration of food, fluids, and medications). The facility census was 66. 1. Review of the facility's policy for Medication, Administration by Naso-Gastric or Gastrostomy Tube, undated, showed staff are directed as follows: -Wash hands; -Verify the recipient with physician orders and medication administration record; -Check residual, if less then 100 milliliters (ml) return to stomach and flush with amount of water as ordered; -Give medication only by gravity; -At completion of medication administration, flush tube with water as ordered. 2. Review of the facility's policy on Physician Orders,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-19 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide adequate nursing staff on night shift, in accordance with their Facility Assessment based on the care needs of the residents. The facility's census was 66. 1. Review of the facility's Facility Assessment, dated 07/02/24, showed facility staff documented for an average daily census of 65-70 residents, the staffing requirements needed on the night shift to meet the care needs of their residents are as follows: -Two Licensed Nurses (one on each nurses' station); -Five to eight Certified Nursing Assistants (CNAs). 2. Review of the facility's Nursing Staff schedule, dated 12/12/24 through 12/17/24 showed: -12/12/24: One-Licensed Nurse and Four-CNAs scheduled to work the shift; -12/13/24: One-Licensed Nurse and Four-CNAs scheduled to work the shift; -12/14/24: One-Licensed Nurse and Three-Nursing Assistants (NAs) scheduled to work the shift; -12/15/24: One-Licensed Nurse and Three-NAs scheduled to work the shift; -12/16/24: One-Licensed Nurse and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-19 · tag F0727 — failed to provide required RN coverage — patternHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to provide the services of a Registered Nurse (RN), for at least eight consecutive hours per day, seven days a week. The facility census was 66. 1. Review of the facility's policies showed the facility did not provide a policy for RN coverage. 2. Review of the facility's RN staff schedule, dated October 2024, showed the facility did not have an RN, eight consecutive hours a day, in the building for the dates of: -Tuesday 10/01/24; -Saturday 10/05/24; -Sunday 10/06/24; -Thursday 10/10/24; -Friday 10/11/24; -Saturday 10/12/24; -Sunday 10/13/24; -Monday 10/14/24; -Tuesday 10/15/24; -Friday 10/18/24; -Saturday 10/19/24; -Sunday 10/20/24; -Tuesday 10/22/24; -Thursday 10/24/24; -Friday 10/25/24; -Saturday 10/26/24; -Sunday 10/27/24; -Tuesday 10/29/24; -Wednesday 10/30/24. 3. Review of the facility's RN staff schedule, dated November 2024, showed the facility did not have an RN, eight consecutive hours a day, in the building for the dates on: -Friday 11/01/24; -Saturday 11/02/24; -Sunday 11/03/24; -Monday 11/04/24; -Tuesday…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-19 · tag F0728 — failed to protect against nurse-aide misconduct — patternEnsure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to ensure three Nurse Aide's ((NA) NA A, NA C, and NA E) of five sampled staff completed the nurse aide training program within four months of his/her employment in the facility. The census was 66. 1. Review of the facility's policies showed the facility did not provide a policy for NA qualifications. 2. Review of the facility's employee file, undated, showed NA A's hire date as 12/07/23. Review showed the NA's file did not contain documentation the NA completed a nurse aide training program. 3. Review of the facility's employee file, undated, showed NA C's hire date as 07/25/23. Review showed the NA's file did not contain documentation the NA completed a nurse aide training program. During an interview on 12/18/24 at 4:45 A.M., NA C said he/she was told he/she needed to be certified within 90 days of hire. He/She said he/she has not taken any classes. He/She said they used to be able to take classes at another facility, but they are not able to take classes there anymore. He/She said the facility staff has not reached out…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-19 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to implement the Enhanced Barrier Precautions (EBP) policy when they did not alert staff and visitors of one resident (Resident #8) out of four sampled residents who required EBP, when staff failed to place an EBP sign by the resident's room. Facility staff failed to place appropriate personal protective equipment (PPE) in close proximity for three (Resident #8, #12, and #38) of four sampled residents. Facility staff failed to use appropriate PPE for four (Resident #8, #12, #18, and #38) of four sampled residents who required EBP. The facility's census was 66. 1. Review of the Facility's Enhanced Barrier Precautions to Infection Control Guidance, dated 3/2024, showed: -Who required EBP; -Residents known to be infected or colonized with multidrug resistant organism (MDRO); -Residents with indwelling medical device including the following: central venous catheter, urinary catheter, Percutaneous endoscopic gastrostomy ((PEG) tube inserted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-19 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to implement an Antibiotic Stewardship Program with antibiotic use protocols and a system to monitor and track antibiotic use within the facility. The facility census was 66. 1. Review of the facility's policies showed the facility did not provide a policy for Antibiotic Stewardship. 2. Review of the facility's antibiotic stewardship program showed facility staff did not track antibiotic trends. During an interview on 12/19/24 at 2:34 P.M., Infection Preventionist said he/she is responsible for the antibiotic stewardship program within the facility. He/She said he/she documents antibiotic usage for each resident in the facilities electronic medical record, but does not have a system in place currently to trend and monitor the usage. The Infection Preventionist said he/she knows it is an expectation of the program but has not implemented it yet. He/She said they are also the Minimum Data Set coordinator and care plan coordinator, but trys to devote as much time as they can to the Infection Preventionist position. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-19 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to notify one resident's (Resident #24) representative and physician as per policy when the resident's toilet came unsecured from the floor and tipped and required a room change. Facility staff failed to notify one resident's (Resident #32) physician in a timely manner when the resident had a skin injury. The facility census was 73. 1. Review of the facility's Event Investigation policy, undated, showed: -The purpose was to investigate the cause of all marks, discolorations, skin breaks and injuries which have not been witnessed and to identify any injuries after a resident sustains an event. -Staff were instructed to complete an event form as soon as possible whenever there is an unusual, unexpected and/or unintended event that is not consistent with the routine operation of the facility, the routine care of the resident and/or adversely effects or has the potential to adversely affect a resident or visitor. Examples of when a form should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-19 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to provide an ongoing program of daily activities designed to meet the resident's interests for four residents (Residents #1, #55, #67 and #270) out of five sampled residents who reside on the Memory Care Unit (MCU). The facility's census was 66. 1. Review of the facility's policies, showed the facility did not provide a policy for activities. 2. Review of the facility's activity calendar in MCU, dated November 2024, showed: -Saturday, 11/02/24: Did not contain documentation of an activity; -Sunday, 11/03/24: Activity cart available; -Saturday, 11/09/24: Activity cart available; -Sunday, 11/10/24: Activity cart available; -Saturday, 11/16/24: Activity cart available; -Sunday, 11/17/24: Activity cart available; -Saturday, 11/23/24: Activity cart available; -Sunday, 11/24/24: Activity cart available; -Saturday, 11/30/24: Activity cart available. Observation on 12/16/24 at 11:00 A.M., 12/17/24 at 11:16 A.M. and 1:40 P.M., 12/18/24 at 10:32…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-19 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to have a system in place for ongoing communication with the dialysis clinic for one resident (Resident #20) of one resident who received dialysis. The facility census was 66. 1. Review of the facility's Dialysis, Care of a Resident Receiving policy, undated, showed communication between the facility and Dialysis Unit as follows: -The Dialysis Communication Record will be sent with the resident on each dialysis visit; -All care concerns in the last 24 hours will be addressed, including last medications given and facility contact person; -The dialysis unit will complete the lower portion of the report to include weight prior to and after, any dialysis, any labs completed, medication given, follow up information and any new physician orders; -The lower portion will be signed by the dialysis nurse and returned to the facility; -The records will be maintained in the medical record. 2. Review of Resident #20's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 11/11/24, showed facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-19 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to document collaboration of care with hospice providers for development and implementation of a coordinated plan of care and communication between the facility and local hospice provider for two residents (Resident #2 and #44) out of three sampled residents who received hospice services. The facility census was 66. 1. Review of the Facility's Nursing Facility Hospice Services Agreement, dated 1/2016, showed: -The Hospice and Facility representatives shall document and keep written records for all such communications and shall document that the services provided by the parties hereunder have been furnished in accordance with the terms of this agreement; -The medical records shall consist of at least progress notes and clinical notes describing all inpatient services and events. Review of the Facility's Patient Hospice Chart Guide, undated, showed: -Names and contact information for personnel responsible for professional management or delivery of hospice…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-09-19 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Class II Based on observation, interview, and record review, facility staff failed to provide a barrier for the glucometer (a device for monitoring blood sugars) supplies and failed to appropriately sanitize a multiple use glucometer between use for four residents (Resident #1, #2, #3, and #4) out of four sampled residents. The facility census was 67. 1. Review of the facility's policy titled, Blood Glucometer Disinfecting, dated 03/2015, showed the purpose is to prevent the spread of infection. Staff direction to: -Approved wipes with ten percent bleach or comparable product; -Provide a clean field in which to place the glucose meter (a paper towel works well for this); -Clean the blood glucose meter prior to using with approved wipes with ten percent bleach or comparable product, place on clean field and let air dry according to manufacturer's directions. Review of the Cleaning and Disinfecting Procedures for the Glucometer, undated, showed the device should be cleaned and disinfected between each patient.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-15 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to meet professional standards when staff failed to document they administered medication and failed to document the reason the medication not administered for two residents (Resident #1 and #2) out of three sampled residents. The facility census was 68. 1. Review of the facility's medication administration guidelines, dated 03/2015, showed it is the purpose of the facility residents receive their medications on a timely basis and in accordance with established policies. Review showed the person administering the medication must chart medications immediately following the administration. The date, time administered, dosage, etc. must be entered in the medical record and signed by the person entering the data. 2. Review of Resident #1's Quarterly Minimum Data Set (MDS), dated [DATE], a federally mandated assessment tool, showed staff assessed the resident as: -Cognitively intact; -Has a feeding tube; -Active Diagnoses: Cancer (disease in which abnormal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-08-23 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review Facility staff failed to maintain the pantry ceiling by not keeping the attic access and vent closed which has the potential to allow dirt and debris to come into contact with food items. Facility staff failed to provide a thermometer in the refrigerator on the secured unit to ensure temperatures did not enter the danger zone, failed to protect, label, and date stored food to prevent cross contamination and outdated use. Staff failed to maintain refrigerators and freezers in a clean sanitary manner to prevent the potential for cross-contamination. These failures had the potential to affect all residents. The facility census was 74. 1. The facility did not provide a policy for cleaning refrigerators and freezers, pantry wall and ceiling upkeep, or thermometers in cooling units. 2. Observation on 8/20/22 at 11:40 A.M., showed the pantry ceiling with a gap between the vent and the ceiling. Further observation showed the attic access had stripping loose on one side, and the attic door contained a triangular shaped gap into the attic. 3.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to maintain resident dignity, when staff failed to sit down while feeding two residents (Resident #16, and #39), and when staff failed to close the door when providing care to one resident (Resident #59). The facility census was 74. 1. Review of the facility's policy titled, Patient [NAME] of Rights as provided by the Long Term Care (LTC) Ombudsman Program, not dated, showed that residents have the right to be treated with consideration, respect and full recognition of their dignity and individuality, including privacy in treatment and care of personal needs. 2. Review of Resident #16's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 05/11/23, showed staff assessed the resident as follows: -Severe cognitive impairment; -Required extensive assistance from one staff member for eating. Observation on 08/21/23 at 08:31 A.M., showed Certified Nurse Aide (CNA) G stood next to the resident while he/she fed him/her.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-23 · tag F0583 — failed to protect personal privacy — patternKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, facility staff failed to ensure resident's personal information was protected when they left the Medication Administration Records (MARs) open and unattended in public hallways and dining areas. The facility census was 74. 1. Review of the facility's Resident Rights Policy, undated, showed each resident will be treated with consideration, respect a full recognition of his/her dignity and individuality, including privacy in treatment and care of his/her personal needs. Observation on 8/21/23 at 7:45 A.M., showed a medication cart unattended with a resident's information displayed on a computer screen in the dining room. Several residents sat in the dining room. Staff arrived with other residents and passed by the cart with the information displayed. Observation on 8/22/23 at 7:26 A.M. showed a medication cart unattended with resident information displayed on a computer screen in front of a resident room. A resident and two staff passed by the cart with the information displayed. Observation on 8/22/23 at 7:54 A.M., showed Certified Medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-23 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to ensure three residents (Resident #23, #24 and #43) were appropriately screened for a mental disorder (MD) or intellectual disability (ID) after admission, when they failed to complete or obtain a Pre-admission Screening and Resident Review (PASRR). The facility census was 74. Level I PASRR is an initial screening completed prior to admission to the nursing facility. The purpose of the Level I pre-admission screening is to identity individuals who have or may have MD/ID or a related condition, who would then require a PASRR Level II evaluation and determination prior to admission to the facility. Level II PASRR is a comprehensive evaluation conducted by the appropriate state-designated authority that determines whether an individual has MD, ID or a related condition as defined above, determines the appropriate setting for the individual, and recommends what, if any, specialized services and/or rehabilitative services the individual needs. The Level II…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop a comprehensive person-centered care plan for each resident to meet the resident's medical and nursing needs when staff failed to include in the plans cognitive state for one resident (Resident #11), code state for two residents (Resident #16 and #59), falls for one resident (Resident #55), pain for one resident (Resident #43), and Activities of Daily (ADL) for one resident (Resident #59). The facility census was 74. 1. Review of the facility's policy titled, Care Plan Comprehensive, dated March 2015, showed the staff were directed to do the following: -A comprehensive care plan will be based on a thorough assessment that includes, but is not limited to, the Minimum Data Set (MDS); -Assessment of each resident is an ongoing process and the care plan will be revised as changes occur in the resident's condition; -A well-developed care plan will be oriented to assessing and planning for care to meet the resident's medical, nursing,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-23 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to review and revise the plan of care for one resident (Resident #11) for nutrition, one resident (Resident #16) with risk for pressure ulcers, three residents (Resident #11, #59 and #64) who fell, and two residents (Resident #11 and #16) who had Activity of Daily Living (ADL) needs. The facility census was 74. 1. Review of the facility's policy titled, Care Plan Comprehensive, dated March 2015, showed the staff were directed to do the following: -A comprehensive care plan will be based on a thorough assessment that includes, but is not limited to, the Minimum Date Set (MDS); -Assessment of each resident is an ongoing process and the care plan will be revised as changes occur in the resident's condition; -A well-developed care plan will be oriented to assessing and planning for care to meet the resident's medical, nursing, mental, and psychosocial needs. Review of the facility's Fall Prevention Program dated June 2006, showed it contained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility staff failed to meet professional standards of practice when facility staff failed to complete post-dialysis assessments on one resident (Resident #24), failed to clarify a lorazepam (anti anxiety medication) order for one resident (Resident #64), failed to apply ace wraps as ordered for one resident (Resident #34), failed to complete weekly skin assessments, monthly weights, complete blood work and apply a sling as ordered for one resident (Resident #16), failed to obtain monthly weights as ordered and follow dietary orders for one resident (Resident #39), failed to obtain monthly weights for one resident (Resident #46), failed to complete blood work as ordered and complete neurological assessments for one resident (Resident #55), failed to complete neurological assessments after a fall for two residents (Resident #11 and #59), and failed to complete narcotic counts between shift change on multiple days. The facility census was 74. 1. Review of the facility's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to provide appropriate care and services to assist six dependent residents (Resident #11, #16, #34, #39, #43, and #61) with Activities of Daily Living (ADLs) (everyday tasks such as personal hygiene, eating and dressing with clean clothes). The facility census was 74. 1. Review of the facility's Daily Care Needs policy, dated March 2015, showed: -Before beginning care, check the bathing schedule and resident's care plan. Make note of special problems or special care needed by each resident. Resident care plans are individualized and give specific instructions on care; -Offer assistance or assist resident in brushing teeth; -After meals wash hands and face of residents and remove any food particles from residents' clothing; -Before the shift ends, check all residents to be sure they are clean, dry and comfortable. Review of the facility's Care of Finger and Toenail Policy, date March, 2015 showed the purpose of nail care is to promote…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to provide an ongoing program of activities designed to meet the residents' interests for six residents (Resident #11, #16, #25, #39, #43 and Resident #58) and thirteen of thirteen residents who reside on the secured unit. The facility census was 74. 1. Review of the facility policy titled Resident Activities, dated March 2012, showed staff were directed to do the following: -Activities service will plan, organize, and carry out a program of activities to meet individual resident needs; -A calendar of events will be posted on the activity bulletin board to inform residents, visitors, and staff of scheduled activities; -An activity program is planned for each resident as a part of their total resident care by the Activity Director (AD); -Resident's must be encouraged but not forced to participate in their activities of choice; -An individualized program will be implemented for residents unable to participate or attend activities; -Activity…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to ensure three residents they assessed as unsafe while smoking (Resident #21, #25, and #55 ) were supervised while they smoked, failed to properly store razors and hazardous chemicals, failed to maintain medication safety when staff left medication carts unlocked and unattended, left medication in resident rooms, and left medication on top of the medication carts, failed to properly propel three residents (Resident #46, #55 and #59) in wheelchairs and failed to properly perform mechanical lifts for two residents (Resident #6 and #21). The facility census was 74. 1. Review of the facility's Smoking-Resident Policy, dated [DATE], showed: -Any smoking-related privileges, restrictions, and concerns (example, need for close monitoring) shall be noted on the care plan and all personnel caring for the resident shall be alerted to these issues; -The facility may impose smoking restrictions on residents at any time, if it is determined that the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to ensure a medication error rate of less than 5%. Out of 43 opportunities observed, six errors occurred, resulting in a 13.95% error rate, which affected four residents (Resident #18, #31, #45, and #326) of seven sampled residents. The facility census was 74. 1. Review of the facility's Medication Errors and Drug Reactions policy, dated March 2015 showed staff are directed to report all medication errors immediately to the attending physician, Director of Nursing (DON) and Administrator. Further review of the policy showed it did not indicate the definition of a medication error. 2. Review of Resident #18's physician order sheet (POS), showed an order, dated 9/30/22, to administer Levothyroxine (a thyroid hormone) 25 microgram (mcg) between 6:00 A.M. and 7:00 A.M. Observation on 8/22/23 at 8:02 A.M., showed Certified Medication Technician (CMT) B administered 25 mcg of Levothyroxine to the resident. 3. Review of Resident #31's POS, showed an order, dated 9/10/22, to administer Simethicone (a gas relief tablet)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-23 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review facility staff failed to store and label medications in safe and effective manner in one of the two medication storage rooms, and four of the seven medication storage carts. The facility census was 74. 1. Review of the facility's policy titled Medications, Storage of, dated March 2015, showed staff are directed to do the following: -All medications for residents must be stored at or near the nurse's station in a locked cabinet, a locked medication room, or one or more locked mobile medication carts; -All mobile medications carts must be under visual control of the staff at all times when not stored safely and securely; -Biologicals or medications requiring refrigeration must be kept in a separate, securely fasted refrigerator, at or near the nurse's station with in a locked medication room (Note: when drugs are stored in the same refrigerator as foods, the drugs must be kept in a closed container clearing labeled DRUGS); -Medications must be stored in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment when staff failed to use hand hygiene during catheter care (a tube that enters the bladder) for one resident (Resident #66), during wound care for one resident (Resident #25), and during medication administration for one resident (Resident #45) with a gastrostomy tube (a tube that enters the stomach). Additionally, facility staff failed to clean and store a Continuous Positive Airway Pressure (CPAP-non-invasive ventilation machine) nasal pillow in a manner to prevent the spread of infection, failed to ensure a two-step Mantoux test (a skin test used to screen individuals for active tuberculosis (TB)) was completed and documented in accordance with their policy, and failed to perform an annual TB screening in accordance with physician orders for nine sampled residents (Resident #11, #21, #24, #25, #34, #43, #55, #59 and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-08-23 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to maintain and follow policies and procedures for resident immunizations against pneumococcal disease (an infection caused by the bacteria called Streptococcus pneumoniae, or pneumococcus) in accordance with national standards of practice and failed to assess and vaccinate eight sampled residents (Resident #11, #16, #21, #24, #25, #34, #43, and #55). The facility census was 74. 1. Review of the facility's Immunization policy, undated, showed: Pneumococcal Vaccination in Persons age [AGE] and older years, unless contraindicated will be administered according to the following guidelines when determining vaccination status: A. Adults 19 through [AGE] years old with certain medial conditions or other risk factors (Medical Conditions or Risk Factors) who have NOT already received a pneumococcal conjugate vaccine should receive either: -A single dose of 15-valent pneumococcal conjugate vaccine (PCV15) followed by a dose of pneumococcal polysaccharide vaccine…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-23 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, facility staff failed to maintain a clean, comfortable and homelike environment by failing to ensure resident areas were maintained and free of odors. In addition, residents were served meals with Styrofoam and plastic dinnerware. The facility census was 74. 1. Review of the facility's policies showed the facility did not provide a Housekeeping Policy, a Homelike Environment Policy, or a Facility Maintenance Policy. 2. Observation on 08/20/23 at 11:00 A.M., showed the building had an odor of urine. Observation on 08/21/23 at 8:00 A.M., showed the building had an odor of urine. Observation on 06/22/23 at 8:00 A.M., showed the building had an odor of urine. Observation on 08/23/23 at 7:30 A.M., showed the building had an odor of urine. 3. Observation on 08/20/23 at 11:49 A.M., showed room [ROOM NUMBER] with the protective kick plate peeling from the entrance door. 4. Observation on 08/20/23 at 12:55 P.M., showed the unoccupied spa room on the secure unit with visible fecal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-07-28 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility staff failed to store food in a manner to protect from potential contamination and out-dated use. Facility staff failed to appropriately sanitize mechanically washed dishes to prevent cross-contamination. Facility staff also failed to allow dishes to air dry prior to stacking in storage. The facility census was 64. 1. Review of the facility's Receiving and Storage of Food policy, dated April 2006, showed: -The dietary manager is responsible for receiving and storing food and nonfood items; -All perishable items are stored in either refrigerators or freezers; -Keep all foods in clean, undamaged wrappers or packages; -Reseal open boxes effectively. Review showed the policy did not contain instruction to staff related to the labeling and dating of opened food items. Review of the facility's Food Safety Requirements for Food Brought In From Non-Approved Vendor Sources, undated, showed: -Food items not fully consumed, or food items intended for later…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-28 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to maintain a clean, comfortable and homelike environment by failing to ensure resident areas were maintained, free of odor and pests, and resident linens were clean. Additionally, staff failed to allow residents to use their personal belongings as decorations in their rooms. The facility census was 64. 1. The facility did not provide a Housekeeping Policy, Pest Control Policy, or Facility Maintenance Policy. 2. Review of Resident #1's Significant Change Minimum Data set (MDS), a federally mandated assessment tool, dated 4/27/22, showed staff assessed the resident as Cognitively intact. Observation on 7/25/22 at 10:41 A.M., showed the resident's room had an area of chipped paint on the bathroom door. Observation on 7/26/22 at 2:43 P.M., showed the resident's room had an area of chipped paint on the bathroom door. Observation on 7/27/22 at 8:45 A.M., showed the resident's room had chipped paint on the bathroom door. 3. Review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-28 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, facility staff failed to complete required Nurse Aide (NA) Registry (a list of individuals with a previous incident involving abuse, neglect, or misappropriation of property) checks on for five out of ten sampled employees, prior to their starte date. The facility census was 64. 1. Review of the facility's New Hire Paperwork Checklist, undated, showed during pre-orientation, Certification/License Registry Check (Certified Nurse Aide (CNA), Nurse Verification, and other certifications if applicable, are checked. Review of the facility's Abuse Policy, undated, showed: -It is the policy of this facility to screen employees and volunteers prior to working with residents; -The facility will not hire an employee or engage an individual who was found guilty of abuse, neglect, exploitation, or mistreatment or misappropriation of property by a court of law; or whom has a finding in the State Nurse Aid Registry concerning abuse, neglect, exploitation, mistreatment of residents or misappropriation of resident property, or has had disciplinary action; -CNA…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-28 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to complete a Significant Change of Status Assessment (SCSA) Minimum Data Set (MDS), a federally mandated assessment tool, for two residents (Resident #4 and Resident #60), and failed to accurately code one resident's (Resident #34's) MDS in regard to tracheotomy (a surgically created hole in the windpipe that provides an alternative airway for breathing) use while at the facility. Additionally, staff failed to accurately code the use of anticoagulants for one resident (Resident #48). The facility census was 64. 1. Review of the Centers for Medicare and Medicaid Services (CMS)'s Resident Assessment Instrument (RAI) manual, dated [DATE], shows: -Staff should record the number of days an anticoagulant medication was received by the resident at any time during the seven day look-back period (or since admission/entry or reentry if less than seven days). Do not code antiplatelet medications such as aspirin/extended release, dipyridamole, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-28 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop a comprehensive person-centered care plan for each resident to meet the residents' medical and nursing needs for three residents (Resident #33, #48, and #57) and failed to update care plans for two residents (Resident #31 and #52) who required supervision while smoking. The facility census was 64. 1. Review of the facility's care plan policy, dated March 2015, showed the following: - The interdisciplinary care plan team with input from the resident, family, and/or legal representative will develop and maintain a comprehensive care plan for each resident that identifies the highest level of functioning the resident may be expected to attain; - The comprehensive care plan will be based on a thorough assessment that includes, but is not limited to, the Minimum Data Set; - Assessment of each resident is ongoing process and the care plan will be revised as changes occur in the resident's condition; - The resident's comprehensive care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-28 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to provide appropriate care and services to assist residents with Activities of Daily Living (ADLs) (everyday tasks), for six residents (Resident #3, #24, #31, #34, #42 and #52). The facility census was 64. 1. Review of the facility's Daily Care Needs policy, dated March 2015, showed: -Before beginning care, check the bathing schedule and resident's care plan. Make note of special problems or special care needed by each resident. Resident care plans are individualized and give specific instructions on care; -Offer assistance or assist resident in brushing teeth; -After meals wash hands and face of residents and remove any food particles from residents' clothing; -Before the shift ends, check all residents to be sure they are clean, dry and comfortable. 2. Review of Resident #3's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 5/1/22, showed staff assessed the resident as: -Cognitively intact; -Required limited…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-28 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to provide an ongoing program of activities designed to meet the residents' interests for seven residents (Resident #6, #19, #43, #46, #56, #57, and #59) in the Aspen Unit, a locked dementia hall. The facility census was 64. 1. Review of the facility's Activity Calendar, dated July 2022 showed: -July 4, 10 A.M. Aspen Activity: -July 6, 10 A.M. Aspen Activity; -July 11, 10 A.M. Aspen Activity -July 18, 10 A.M. Aspen Activity; -July 20, 10 A.M. Aspen Activity; -July 21, 10 A.M. Aspen Activity; -July 25, 10 A.M. Aspen Activity; -July 27, 10 A.M. Aspen Activity; -July 28, 10 A.M. Aspen Activity. Further review of the Activity Calendar showed staff did not document a planned Aspen Activity for July 1, 2, 3, 5, 7, 8, 9, 10, 12, 13, 14, 15, 16, 17, 19, 22, 23, 24, 26, 29, 30 or 31. Observation on 7/25/22 from 10:30 A.M., to 12:15 P.M., showed all residents were present on Aspen Unit. Staff did not conduct an activity. Observation on 7/27/22 from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to ensure three residents (Resident #22, #31 & #52) were supervised while they smoked, after the residents had been determined to be unsafe while smoking. Additionally, staff failed to propel one resident (Resident #52) in manner to prevent accidents, and failed to implement an intervention after one resident (Resident #46) became entrapped between his/her bed and wall. The facility census was 64. 1. Review of the facility's Smoking Policy, undated, showed: -Any smoking-related privileges, restrictions, and concerns (example, need for close monitoring) shall be noted on the care plan and all personnel caring for the resident shall be alerted to these issues; -The facility may impose smoking restrictions on residents at any time, if it is determined that the resident cannot smoke safely; -Residents with smoking privileges that require monitoring shall have the direct supervision of a staff member at all times while smoking according to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-28 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility staff failed to serve food in accordance with the nutritionally calculated recipes and menus to residents who received Level 5 Minced and Moist (MM5) and pureed diets. The facility census was 64. 1. Review of the facility's Menus policy, undated, showed: -Menus are planned for a five week cycle twice yearly; -The original set of menus should be kept in the Dietary Service Manager's office with copies made for the staff to use; -Standardized recipes are available in the dietary department for the foods on the menu. 2. Review of the facility menus, dated 07/25/22 (Week 1, Day 2), showed the menus directed staff to provide the residents on MM5 diets with a #16 (two ounce) scoop of pureed bread and a #8 (four ounce) scoop of pureed frosted chocolate cake. Observation on 07/25/22 during the lunch meal service which began at 12:15 P.M., showed dietary staff served the residents on MM5 diets a regular piece of chocolate cake and a dinner roll instead of the pureed items directed by the menus. During an interview on 07/25/22 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-28 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to wear facemasks appropriately throughout the facility to prevent the spread of Coronavirus Disease 2019 (COVID-19). Additionally, staff failed to provide perineal care in a manner to prevent infection for one resident (Resident #34). The facility census was 64. 1. Review of the Centers for Disease Control (CDC)'s Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic, Updated 2/2/22 showed: -Source control and physical distancing (when physical distancing is feasible and will not interfere with provision of care) are recommended for everyone in a healthcare setting; -Source control refers to use of respirators or well-fitting facemasks or cloth masks to cover a person's mouth and nose to prevent spread of respiratory secretions when they are breathing, talking, sneezing, or coughing; -Health Care Professionals (HCPs) who are up to date with all recommended COVID-19 vaccine doses should wear source control when they are in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-28 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to meet professional standards of quality when staff failed to provide consistent documentation in regard to residents' Physician Orders for Life-Sustaining Treatment (designed to improve patient care by creating a medical order form that records residents' treatment wishes so staff know what treatments the resident wants in the event of a medical emergency) for three residents (Resident #12, #25, and #57). The facility census was 64. 1. Review of the facility's Advance Directive Policy, dated March, 2015, showed the staff are directed to: -Upon admission, the social services designee (SSD) will inquire of the resident, and/or his/her family members, about the existence of any written advance directives.; -Information about whether or not the resident has executed an advance directive shall be displayed prominently in the medical record under the advance directive tab. 2. Review of Resident #12's Quarterly Minimum Data Set (MDS), a federally mandated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-08-23 · tag F0565 — failed to support the resident council — widespreadHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to provide the resident council with written actions, responses and rationales to their concerns. The facility census was 74. 1. Review of the facility's protocol titled, Grievance Protocol, undated, showed no direction for staff in regard providing a written response to the resident councils concerns. During an interview on 08/21/23 at 2:16 P.M., the members of the resident council said facility staff do not provide a written response to grievances. Further the council members said they rarely hear any response to concerns they share. During an interview on 08/23/23 at 2:16 P.M., the resident council president said he/she knows how to file a grievance. The Activity Director (AD) records notes at every monthly meeting and then the council talks about the improvements at the next meeting. A written response to the concerns is not given. During an interview on 08/23/23 at 2:22 P.M., Resident #19 said staff writes down their concerns, and talks about the response to the concerns in the next meeting. A written…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-08-23 · tag F0575 — widespreadPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to post Resident Rights in an area accessible to all residents and visitors. The facility census was 74. 1. Review of the facility's policies showed the facility did not provide a policy for the required postings. Observations from 8/20/23 at 11:00 A.M. through 8/23/23 at 10:00 A.M., showed the facility did not post resident rights in a form and manner accessible to all residents and visitors including on the secured unit. During an interview on 8/23/23 at 8:53 A.M., Certified Nurse Aide (CNA) said he/she did not know where the resident rights were posted but thinks they should be. During an interview on 8/23/23 at 10:08 A.M., Registered Nurse (RN) said the resident rights are posted by the double doors near the service entrance and front doors. He/She was not aware the resident rights were not posted. During an interview on 8/23/23 at 3:28 A.M., the Administrator said the resident rights poster had fallen down and was in the maintenance office. He/She said the resident rights have been posted by the hotline…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-08-23 · tag F0625 — widespreadNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide written information to the resident and/or resident's representative of the facility's bed hold policy at the time of transfer to the hospital for four residents (Residents #21, #24, #50, and #64) out of five sampled residents. The facility census was 74. 1. Review of the facility's policy titled, Bed Hold, undated, showed staff are directed to provide a copy of the policy at the time of transfer to the hospital or leave. Review of the facility's admission Packet showed the facility will notify all residents, and/or their representative of the bed hold policy guidelines. This notification shall be given upon admission to the facility, at the time of transfer to the hospital or leave and at the time of non-covered therapeutic leave. 2. Review of Resident #21's medical record showed the following: -Transferred to the hospital on [DATE] and returned on 05/19/23; -Did not contain documentation staff notified the resident or the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-07-28 · tag F0680 — widespreadEnsure the activities program is directed by a qualified professional.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, facility staff failed to ensure the activities program was directed by a qualified professional. This had the potential to affect all facility residents. The facility census was 64. 1. Review of facility records showed they did not have a policy in regard to qualifications for the Activity Director (AD) position. During an interview on 7/28/22 at 3:12 P.M., the AD said a Corporate nurse asked him/her if he/she would be interested in the AD position in September of 2021, and he/she started as the AD that month. He/She said he/she held the position in the past, under a different administrator at the facility, but he/she had never been offered a class or formal training regarding activities. He/She said he/she had no idea a class or certification was required. During an interview on 7/28/22 at 4:44 P.M., the Administrator said the AD was not certified. He/She said the AD is not enrolled in classes for the activity director certification.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record. 1 Medicare payment denial on record.
- Medicare payment denial — starting 2024-02-28 for 8 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.4 | -1.4 vs chain |
| Health inspection | 1 of 5 | 2.8 | -1.8 vs chain |
| Staffing | 2 of 5 | 2.2 | -0.2 vs chain |
| Quality measures | 2 of 5 | 2.4 | -0.4 vs chain |
The other 55 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 55; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| LINCOLN, JAMES | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 01/01/2008 |
| LINCOLN, JUDY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 01/01/2008 |
| BOWLES, ELIZABETH | Individual | W-2 MANAGING EMPLOYEE | — | since 10/01/2021 |
| LTC MANAGEMENT SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 05/21/2015 |
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 83% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.6M paid to related parties — landlords or management companies under common ownership — equal to about 30% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265302. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-12-19, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.