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Camdenton Windsor Estates

2042 N Business Route 5, Camdenton, MO 65020 · For profit - Corporation · 82 certified beds · (573) 346-5654 Medicare & Medicaid certified

Call the home — (573) 346-5654 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0609) — most recent Nov 2024Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (75%) runs well above the national median (45%)
  • about 34% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
14298 W. Highway 54 · (573) 363-5304 · Call to confirm hours
Pharmacy
1930 N MO-5-Br · (573) 346-2300 · Call to confirm hours
Grocery
327 River Canyon Rd · (417) 733-7313 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
12972 US Highway 54 · (573) 363-5300

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.3%18.1%15.4%typical
Long-stay residents who lose too much weight3.1%5.3%5.4%better
Long-stay residents with a catheter left in their bladder3.1%1.1%0.9%worse
Long-stay residents with a urinary tract infection3.6%2.3%2.0%worse
Long-stay residents with depressive symptoms4.1%18.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury6.7%4.1%3.3%worse
Long-stay residents whose ability to walk worsened13.0%17.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication19.1%25.6%18.9%typical
Long-stay residents given the seasonal flu vaccine100.0%90.9%95.3%typical
Long-stay residents with pressure ulcers8.9%4.5%4.7%worse
Long-stay residents with worsening bladder/bowel control14.0%17.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table23.7%23.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication6.5%2.2%1.4%worse
Short-stay residents given the seasonal flu vaccine91.4%63.5%79.4%better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

43.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 35 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

43.7%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
0.04U.S. median 0.31
Therapy hours / resident / day
0.01hours / resident / day
Physical therapy
0.03hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.04 therapist hours per resident per day in 2026Q1 — more than 2% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF43.7%CMS range 29.5–59.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 6.9–15.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified95.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.821.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.59
RN hours/ resident / day
0.21
LPN hours/ resident / day
1.98
Aide hours/ resident / day
2.78
Total nurse hours/ resident / day
0.36
RN hoursweekends
75.0%
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 82 beds and averages 55.1 residents a day — about 67% occupied, or roughly 27 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.78 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.98 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.34 hrs/resident/day on weekends vs 2.95 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 0.68 to 0.36 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 75% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

14
deficiencies at the latest standard inspection (2025-04-10)
10
at the previous standard inspection (2024-03-21)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

45 citations, most serious first. The 11 most serious are shown; the remaining 34 are one tap away and print in full.

  • Actual harm · G2024-03-21 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to document the administration of the pneumococcal (lung inflammation caused by bacteria or viral infection) vaccine for six out of eight sampled residents (Resident #8, #14, #21, #25, #33, and #38). The facility census was 44. 1. Review of the Center for Disease Control (CDC) guidelines, dated 03/15/23, showed the following: -People age [AGE] or older who have no pneumococcal vaccines should receive 20 valent pneumococcal conjugate vaccine (PCV20) or 15 valent pneumococcal conjugate vaccine (PCV15), and then one year later pneumococcal polysaccharide vaccine (PPSV23); -People age [AGE] through 64 who have no pneumococcal vaccines should receive PCV20 or PCV1, and then one year later PPSV23. Review of the facility's Immunization policy, not dated, showed staff are directed to as follows: -Adults 65 years or older who have not already received a pneumococcal conjugate vaccine should receive either: -A single dose of PVC15 followed by a dose of PPSV23 one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-03 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide an appropriate emergency discharge notice when staff discharged one resident (Resident #1) to the hospital and refused to allow the resident to return to the facility. The facility census was 54.1. Review of the facility's policies on 3/3/26, showed the facility did not have a policy for emergency discharge. 2. Review of Resident #1's face sheet, dated 3/3/26, showed the resident admitted to the facility on [DATE], and facility staff discharged him/her to the hospital 02/23/26.Review of the residents progress notes, dated 3/3/26, at 11:52 A.M., showed staff documented they spoke with the residents guardian in regard to a notice of immediate discharge because the facility can no longer meet the residents needs. Review of the resident's Immediate Discharge Notice, dated 3/3/26, showed staff documented the resident would discharge to the hospital. During an interview on 3/3/26 at 10:09 A.M., the administrator said he/she will not take the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to maintain professional standards of practice when staff failed to notify the physician and follow up with pharmacy when medications were unavailable for three (Resident #10, #12, and #201) out of three sampled residents. Facility staff failed to document the correct dose of medication for two (Resident #12 and #32) out of eight sampled residents. Staff failed to document the weight for one resident (Resident #40) weekly per physician orders. Staff failed to document weight and food intake for one resident (Resident #18) of one sampled resident with a history of significant weight loss. The facility census was 47. 1. Review of the facility's policies showed staff did not provide a policy for physicians orders. Review of the facility's telephone order policy, undated and the medication error policy, undated, showed the policies did not contain direction or guidance for unavailable or ommited medications. Review of the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to ensure residents' environment remained free of accident hazards when staff failed to ensure resident's did not retain smoking materials while in the facility for six residents (Resident #10, #23, #26, #29, #34, and #40) out of six sampled residents as directed in the facility policy. The facility census was 46. 1. Review of the facility's Resident Smoking Policy, dated 12/2016, showed the policy will cover all types of smoking devices such as: -Cigarettes, tobacco, pipes, cigars (requiring matches or fire to light); -Electronic or vapor smoking replacement devices (require batteries that could cause resident damage); -Chewing tobacco; -Residents may not have or keep smoking materials in room, Smoking materials include; cigarettes, pipes, electronic or e-cigarettes, chewing tobacco, cigars, matches; -Smoking shall not be permitted in the living/sleeping area or inside the facility. Review of the facility's admission Packet, Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, facility staff failed to provide appropriate respiratory care and services, when they did not ensure oxygen delivery at the prescribed flow rate for one resident (Resident #6), and did not change oxygen tubing or properly clean and maintain oxygen concentrators for five (Resident #4, #6, #17, #19, and #26) out of five sampled residents. The facility census was 46. 1. Review of the facility's Oxygen Administration policy, undated, showed staff are directed as follows: -Set the flow meter to the rate ordered by the physician. -At regular intervals, check and clean oxygen equipment, masks, tubing and cannula. -Place cannula tubing in plastic bag attached to concentrator when tubing is not in use. -Change tubing per cleaning guidelines. 2. Review of Resident #4's quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 04/01/25, showed staff assessed the resident as follows: -Mild cognitive impairment; -Required oxygen therapy; -Diagnosis of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide the services of a Registered Nurse (RN), for at least eight consecutive hours per day, seven days a week. The facility census was 46. 1. Review of the Facility Assessment tool, dated 12/13/24, showed the facility is to provide one RN Director of Nursing (DON) full time and one RN or Licensed Practical Nurse (LPN) for each shift. The assessment does not contain direction for use of an RN eight consecutive hours per day, seven days a week. Review of the facility's RN staff schedule, dated December 2024, showed the facility did not have an RN, eight consecutive hours a day, in the building on Monday, December 30, 2024. Review of the facility's RN staff schedule, dated January 2025, showed the facility did not have an RN, eight consecutive hours a day, in the building on Monday, January 13, 2025. Review of the facility's RN staff schedule, dated February 2024, showed the facility did not have an RN, eight consecutive hours a day, in the building on Monday, February 3, 2025. During an interview on 04/10/25 at 1:13 P.M.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to ensure residents remained free from unnecessary medications when they did not ensure a 14-day stop date for the as needed use of a psychotropic medication (a drug that affects behavior, mood, thoughts, or perception) or provide a rationale for the continued use of the medication for one resident (Resident #18), and did not implement the physician's order for a gradual dose reduction (GDR) for a psychotropic medication for one resident (Resident #19) out of four sampled residents. The facility's census was 46. 1. Review of the facility's policies showed it did not contain a policy to address Psychotropic Medication Use or the Medication Regimen Review (MRR) process. 2. Review of Resident #18's Significant Change of Status (SCSA) Minimum Data Set (MDS), a federally mandated assessment, dated 03/18/25, showed staff assessed the resident as follows: -Mild cognitive impairment; -Diagnoses of depression, schizoaffective disorder (symptoms such as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to maintain a medication error rate of less than 5% out of 38 opportunities observed, two errors occurred, resulting in a 5.26% error rate, which effected two residents (Resident #12 and #32) out of eight sampled residents. The facility census was 46. 1. Review of the Facility's Medication Administration policy, undated, showed: -Medication are given to benefit a resident's health as ordered by the physician; -Read label three times before administering the medications: -First when comparing the label with the medication sheet; -Second when setting up the medication; -Third when preparing to administer the medication to the resident. 2. Review of Resident #12's Significant Change MDS, dated [DATE], showed staff documented the resident diagnosis of Hypertension. Review of the resident's physician's order sheets (POS), dated 02/10/25, showed an order for Diltiazem (medicine used to treat high blood pressure) 240 milligram (mg), one capsule…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-10 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility staff failed to serve food in accordance with the nutritionally calculated recipes and menus to three residents who received pureed diets. The facility census was 46. 1. Review of the facility's Food Preparation and Distribution policy, dated April 2011, showed recipes should be followed on each item prepared. Review of the facility's Week 4, Day 25 lunch menu showed residents who received pureed meals were to receive a #6 (five and one third ounces) scoop of pureed ham, a #8 (four ounces) scoop of candied sweet potatoes, a #12 (two and two thirds ounces) scoop of buttered spinach and a #16 (two ounces) scoop of dinner roll. Review of the facility's standardized recipes showed they did not contain a recipe for pureed mixed peas and carrots. Review of the facility's standardized recipe for pureed ham showed staff were instructed to prepare five servings by processing five, 4.5 ounce servings of ham and a slurry of water and food thickener. Observation on 04/09/25 at 12:09 P.M., showed [NAME] J added 4 slices of ham,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility staff failed to store food in a manner to prevent potential contamination and outdated use and failed to maintain frozen foods at a temperature to keep the food frozen solid. Facility staff failed to maintain and serve pureed food items at temperatures adequate to prevent food borne illness. Facility staff failed to perform hand hygiene as often as necessary, using approved techniques, to prevent cross-contamination. These failures have the potential to affect all residents. The facility census was 46. 1. Review of the facility's food service policies showed they did not contain policies related to food storage. Review of the Record of Cooler and Freezer Temperatures, dated April 2025, which was mounted on the front of three-part freezer showed staff recorded the temepratures as: -04/01 morning freezer temperature recorded as seven; -04/02 morning freezer temperature recorded as eight; -04/03 morning freezer temperature recorded as seven; -04/04 morning freezer temperature recorded as five, afternoon temperature…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-10 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections when staff failed to implement the Enhanced Barrier Precautions (EBP) Policy when they did not properly educate or alert staff of residents who required EBP during wound care for three (Resident #8, #18, and #19) of three sampled residents, failed to properly clean and disinfect glucometer (a device for monitoring blood sugars) and provide a barrier for the glucometer and insulin supplies for six residents (Resident #16, #17, #18, #21, #37, and #203) out of six sampled residents. Staff failed to perform proper hand hygiene during blood sugar checks and insulin administration for five residents (Resident # 16, #17, #18, #21, and #37) out of six sampled residents and failed to perform appropriate hand hygiene during toilet hygiene for two residents (resident #12 and #17) of three sampled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 34 citations
  • Potential for harm · D2025-04-10 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, facility staff failed to ensure residents' personal information was protected when staff left the computer screen open in public areas for four residents (Resident #12, #18, #32, and #34) out of eleven sampled residents. Facility staff failed to protect residents' privacy when staff failed to provide privacy during perineal care for one resident (Resident #17) out of three sampled residents and during medication administration by feeding tube for one resident (Resident #202) out of one sampled resident. The facility's census was 46. 1. Review of the facility's policies showed staff did not provide a policy for privacy. Review of the facility's policy titled, Resident Rights, undated, showed each resident has the right to privacy and confidentiality. 2. Observation on 04/08/25 at 8:40 A.M., showed Certified Medication Technician (CMT) A left the computer screen open and unattended with Resident #32 medication information visible in the hallway. Observation showed residents and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0646 — isolated
    Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to notify the Central Office Medical Review Unit (COMRU) or the state mental health authority of a change in condition Level I Preadmission Screening and Resident Review (PASRR) evaluation and determination after admission for one resident (Resident #18) of one sampled resident, when the resident was diagnosed with a new mental disorder and later experienced a significant change in his/her functional status. The facility's census was 46. 1. Review of the facility's policies showed it did not contain a policy to address the PASRR screening and referral process. 2. Review of Resident #18's electronic medical record (EMR) showed the resident admitted to the facility on [DATE] with diagnoses of Huntington's Disease and Depression (other than bipolar). He/She received a new diagnosis of schizoaffective disorder (a mental health condition with symptoms such as hallucinations and delusions, and mood disorder) on 06/10/24. Review of the resident's Significant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0882 — isolated
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to designate one or more individuals with specialized training in Infection Prevention and Control (IPC) as the Infection Preventionist (IP) for the facility's Infection Prevention and Control Program. The facility's census was 46. 1. Review of the facility's policy titled, Infection Prevention and Control Program, dated 08/2024, showed the IP is qualified to conduct IPC activities as a result of education, training and experience. He/she will complete the Centers for Disease Control and Prevention (CDC) Long Term Care Infection Preventionist module. 2. During an interview 04/09/25 at 1:53 P.M., the Director of Nursing (DON) said the facility does not currently have a qualified IP. He/She said a nurse was recently hired to be the facility's IP but the nurse is not certified, and he/she was not aware the IP needed to be certified. During an interview on 04/10/25 at 2:36 P.M., the administrator said he/she was not aware the IP needed to be certified. He/she said a nurse was recently hired to be the facility's IP but the nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-23 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, facility staff failed to review and revise the comprehensive care plan for three residents (Resident #1, #2, and #3) out of three sampled residents care plans who sustained falls. The facility census was 49. 1. Review of the facility's Comprehensive Care Plan policy, undated, showed staff are directed as follows: -An individualized comprehensive care plan includes measurable goals and time frames will be developed to meet the resident's highest practicable physical, mental, and psychosocial well-being; -Assessment of each resident is ongoing process and the care plan will be revised as changes occur in the resident's condition; -The interdisciplinary care plan team is responsible for the periodic review and updating of care plans when changes occur that impact the resident's care (i.e., change in diet, discontinuation of therapy, changes in care areas that do not required significant change assessment). 2. Review of Resident #1's Quarterly Minimum Data Set (MDS), a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-23 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility staff failed to ensure services provided met professional standards of practice when staff did not complete and document neurological checks for two (Resident #1 and #2) of two sampled residents who had unwitnessed falls, as directed by the facility policy. The facility's census was 49. 1. Review of the facility's Neurological assessment form instructions, dated 01/01/25, showed staff are required to complete neurological checks for seventy-two hours post an unwitnessed fall or head injury. Staff are directed to perform neurological checks as follows: -First hour check every fifteen minutes; -Second hour check every thirty minutes; -Next two hours check every hour; -Next 72 hours check every shift. 2. Review of Resident #1's Quarterly Minimum Data Set (MDS), a federally mandated assessment instrument required to be completed by facility staff, dated 01/09/25, showed staff assessed the resident with severe cognitive impairment, one injury fall, and one non-injury…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-19 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to report an allegation of physical abuse for one resident (Resident #1) out of one sampled residents to the Department of Health and Senior Services (DHSS) within the two hour required timeframe. The facility census was 50. 1. Review of the facility's Investigation policy, undated, showed all allegations of abuse will be reported no later than two hours to the State Survey Agency and if applicable, law enforcement, and there are instances where an alleged violation of abuse, neglect, misappropriation of resident property and exploitation would be considered to be a reasonable suspicion of a crime. In these cases, the facility is obligated to report to the Administrator, to the state survey agency, and to other officials in accordance with State Law. 2. Review of Resident #1's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 10/24/24, showed staff assessed the resident as admitted on [DATE] with severe cognitive impairment.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-21 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review facility staff failed to ensure pureed food items were reheated to proper temperatures. Facility staff failed to follow puree recipes. Facility staff failed to ensure hot foods were held at 140 degrees Fahrenheit ºF or greater during meal service. Facility staff failed to ensure hot food on room trays for three residents (Residents #27, #25, and #105) of three sampled residents were maintained at 120 ºF at the time the food was delivered and to ensure employees who delivered food to the residents in the rooms knew what the appropriate temperature should be at the time of service. The facility census was 44. 1. Review of the facility's policy titled Food Temperatures, dated April 2011, showed staff shall ensure food is at least 120 ºF. A test meal should be sent with the hall trays when there are food temperature complaints until the temperatures are at the appropriate levels. Record on Temperature Record of Test Trays form. 2. Review of Resident #27's Quarterly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-03-21 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review facility staff failed to develop and implement complete policies and procedures for the inspection, testing, and maintenance of the facility's water system to inhibit the growth of waterborne pathogens and reduce the risk of outbreak of Legionnaire's Disease (a serious type of lung disease caused by Legionella bacteria) (LD). Facility staff failed to perform proper hand hygiene for two (Resident #14, and #25) of two sampled residents. The facility census was 44. 1. Review of the Centers for Medicare and Medicaid Services (CMS) Survey and Certification (S&C) letter 17-30, dated 06/02/17 and revised on 06/09/17; showed: -The bacterium Legionella can cause a serious type of pneumonia called LD in persons at risk. Those at risk include persons who are at least [AGE] years old, smokers, or those with underlying medical conditions such as chronic lung disease or immunosuppression. Outbreaks have been linked to poorly maintained water systems in buildings with large or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide a clean, homelike and comfortable environment when staff failed to maintain resident rooms and common areas. The facility census was 44 out of a capacity of 82 residents. 1. Review of the facility's policy titled, Housekeeping Department, Seven Step Cleaning Procedure undated, showed staff were directed to do the following: -Dust mop, keeping dust mop on floor; use pan and broom to pick up debris; -Sanitize Floor, do not over wet the floor; use scraper to remove items stuck to floor, and change mop water every three rooms (or when visually soiled). Review of the facility's policy titled, Deep Cleaning a Resident Room, undated, showed: -Deep cleaning is the segment of housekeeping that ensure total cleanliness of the resident room; -Floors: clean all corners, edges and baseboards; be sure to remove any buildup around closets, behind bed, furniture, and door jams; dust mop and wet mop entire room. 2. Observation on 03/17/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-21 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to document a complete and accurate Minimum Data Set (MDS) assessment (a federally mandated assessment instrument) when staff did not accurately code for three residents (Residents #8, #25 and #38) who use a Bi-level Positive Airway Pressure ((BiPAP) a non-invasive ventilation machine capable of generating air pressure to ensure airways remain open) or Continuous Positive Airway Pressure ((CPAP), a non-invasive ventilation machine that uses mild air pressure to ensure airways remain open during sleep), for one resident (Resident #25) who rejected care and for anticoagulant (a medication used to inhibit coagulation of the blood) use for two residents (Residents #14 and #47) out of 14 sampled residents. The facility census was 44. 1. During an interview on 03/20/24 at 11:15 A.M., the Director of Nursing (DON) said the facility does not have a Policy for MDS. The facility uses the Resident Assessment Instrument (RAI) manual as guidance for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop and implement a comprehensive person-centered care plan for four residents (Resident #6, #14, #21, #25, #33) out of 14 sampled residents. The facility census was 44. 1. Review of the facility's policy titled Care Plan Comprehensive, dated March 2012, showed: -The interdisciplinary care plan team with input from the resident, family, and/or legal representative will develop and maintain a comprehensive care plan for each resident that identifies the highest level of functioning the resident may be expected to attain; -The comprehensive care plan will be based on a thorough assessment that includes, but is not limited to, the Minimum Data Set (MDS), a federally mandated assessment tool; -Assessment of each resident is ongoing process and the care plan will be revised as changes occur in the resident's condition; -A well-developed care plan will be oriented to: -Preventing avoidable declines in functioning or functional levels or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to ensure residents who were unable to complete their own activities of daily living (ADLs), received the necessary care and services to maintain good personal hygiene when staff failed to provide hair care and assist resident with facial hair for four residents (Residents #14, #24, #33, and #50) out of fourteen sampled residents. The facility census was 44. 1. Review of the facility's policy titled Activities of Daily Living (ADL), dated March 2012, the purpose is to assist resident in achieving maximum function. Review showed: -Directed staff on how to dress residents in appropriate clothing, footwear and assistive devices; -Did not address hair care, facial hair care, and nail care. Review of the facility's policy titled Shampoo (Resident in Bed), undated, showed staff were directed to: -Shampoos are usually given with the scheduled shower or tub bath; -Directed staff on how to appropriately shampoo a resident that is bedfast. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to lock the medication and treatment carts, failed to store medications and chemicals in a safe manner. The facility census was 44 out of a capacity of 82 residents. 1. Review of the facility's policy titled Storage of Medication, dated March 2012, showed staff were directed: -All medications for residents must be stored at or near the nurse's station in a locked cabinet, a locked medication room, or locked in a medication cart; -All medication carts must be under visual control of the staff at all times when not stored safely and securely; -The key to the medicine cabinet, medicine room, or medication cart is the responsibility of the person authorized to handle and administer medications; -An unattended medication cart must be locked at all times; -All poisonous substances and other hazardous compounds must be kept in a locked container away from medications and may not be accessible to the residents. Review of policies provided by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to store oxygen/nebulizer masks and tubing in a manner to prevent infection-causing contaminants for six (Resident #8, #33, #38, #6, #25, and #105) out of 14 sampled residents. Staff failed to ensure two resident (Residents #25 and #105) out of a sampled residents had orders for oxygen therapy. The facility census was 44. 1. Review of the facility's policy titled Oxygen Administration, dated March 2012, showed staff were directed to check and clean oxygen equipment, masks, tubing and cannulas at regular intervals. Place oxygen tubing in plastic bag attached to concentrator when tubing is not in use. Review of the facility's policy titled Bi-level Positive Airway Pressure (BiPAP), a non-invasive ventilation device used to keep airways open during sleep, Administration, dated March 2012, showed staff were directed to use tap water, distilled water is optional for humidifier. Refer to Continuous Positive Airway Pressure (CPAP), a non-invasive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-21 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to accurately count controlled medications for two residents (Residents #13 and #16). Facility staff failed to remove and destroy expired medications and medical supplies. The facility census was 44. 1. Review of the facility's policy titled Medications, Scheduled II-V, dated March 2012, showed staff shall have disposition records for controlled medications. All scheduled medications must be counted, comparing number of pills to disposition record at every change of shift by two Certified Medication Technicians (CMT), or one CMT and one licensed nursing staff. Both personnel must sign verification of correct count. Any time the count is incorrect, licensed nursing staff will call the Director of Nursing (DON). Review of the facility's policy titled Narcotic Count, dated March 2012, showed staff shall reconcile by physical count the remaining narcotic supply at each shift change by the incoming and outgoing licensed nurse. After the supply is counted, the nurse records the date and his/her signature, verifying…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-18 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to provide an appropriate 30 day discharge notice for one resident (Resident #1) and failed to allow Resident #1 to return to the facility when the resident was ready for discharge from the hospital. The facility census was 49. 1. Review of the facility's Discharge/Transfer of Resident policy, undated, showed for the transfer of a resident staff are to explain the transfer and reason to the resident and/or representative and give copy of transfer or discharge notice to the resident and/or representative or person responsible for care. Review showed if it is an emergency transfer, transfer or discharge notice form may be completed later, but as soon as possible. 2. Review of Resident #1's Entry and Discharge Minimum Data Set (MDS), a federally mandated assessment tool, dated 1/17/24, showed the resident was admitted and discharged on 1/17/24. Review of the resident's progress notes, dated 1/17/24, showed the resident admitted to the facility and received an intravenous (IV) antibiotic medication. Review showed staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-01 · tag F0576 — pattern
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews the facility failed to offer internet, to the extent available to the facility, to all residents. The facility census was 49. 1. Review of the facility's policies showed the facility did not have a policy in regards to resident Internet usage. 2. Observation and Interview on 11/1/23 at 2:15 P.M., showed Nurse Assistant (NA) A using Matrix Care Software (an Internet based computer software used to maintain medical records) to document in resident medical records. NA A said the residents don't get access to internet and there is no computer set up for them to use. He/She said sometimes the staff feel bad for them and will allow them to use their hotspots to talk to their friends and family. During an interview on 11/1/23 at 11:50 A.M., Resident #1 said he/she wanted to remain at the facility because he/she had made a lot of friends there but they do not offer internet to the residents. Resident #1 said there were a lot of younger residents in the facility like himself/herself that would benefit from internet availability. For example, he/she would…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-12-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to properly store open food to prevent contamination and outdated use, to maintain kitchen equipment in a clean and sanitary manner, and to perform hand hygiene as often as necessary to prevent cross-contamination. The facility staff also failed to ensure the ice machine drained through an air gap and to maintain the tools necessary to properly test the dishwashing machine sanitizing solution. This had the potential to affect all residents. The census was 43. 1. Review of the facility's Safe Food Handling policy, dated 4/2011, showed all food, including bulk items, should be tightly sealed with an identifying label and date. Observation on 11/28/22 at 9:51 A.M., showed: - Five pound can of spinach dented; - Five pound can of diced peaches dented; - Open bag of bread crumbs not labeled and undated; - Open bag of brown sugar not labeled and undated; - Bulk container of cereal flakes sat on the bottom shelf of the service counter with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-02 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interview, and record review, facility staff failed to accurately identify care areas for five residents (Residents #17, #25, #33, and #36) in the resident's comprehensive care plans (CP). Additionally, facility staff failed to include the resident's and/or resident's representative in the development of the comprehensive care plan for three resident's (Resident #7, #28, and #295). The facility census was 43. Review of the facility's Daily Care Needs Policy, undated, showed resident care plans are individualized and give specific instructions on care. Review of the facility's Care Plan Comprehensive Policy, undated, showed: -An individualized comprehensive care plan that includes measurable goals and time frames will be developed to meet the resident's highest practicable physical, mental, and psychosocial well-being; -The interdisciplinary care plan team with input from the resident, family, and/or legal representative will develop and maintain a comprehensive care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-02 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interview and record review, facility staff failed to meet professional standards when staff failed to document they followed physician orders for eleven residents (Resident #1, #5, #7, #9, #13, #20, #28, #33, #36, #37 and #295). Additionally, staff failed to administer gastrostomy (g-tube) (a tube inserted directly into the stomach to provide nutrition and medications) medications for one resident (Resident #7) per facility policy, failed to obtain an order for oxygen use, document daily weights and provide compression stockings as ordered for one resident (Resident #20), and failed to complete neurological checks for one resident (Resident #27) after a fall. The facility census was 43. Review of the facility's Medication Administration Guidelines Policy, undated, showed it is the purpose of this facility that resident's receive their medications on a timely basis and in accordance with established policies and the person administering the drugs must chart the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-02 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed ensure six dependent residents (Resident #1, #5, #16, #25, #33, and #34) received the necessary services to maintain good grooming and personal hygiene when staff failed to maintain the residents' facial hair, failed to ensure residents wore clean clothes, failed to provide timely incontinence care and failed to ensure residents were turned and repositioned. The facility census was 43. 1. Review of the facility's Positioning the Resident Policy, undated, showed it directs to reposition residents to relieve pressure, prevent skin breakdown and relieve pain. Review showed the policy did not contain guidance for staff in regard how often residents should be repositioned. Review of the facility's Shaving the Resident Policy, undated, showed it directs staff to remove resident's facial hair to improve the resident's appearance and morale. 2. Review of Resident #1's Annual Minimum Data Set (MDS), a federally mandated assessment tool completed by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-12-02 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide activities to three dependent residents (Residents #5, #16 and #17). Additionally, staff failed to provide staff facilitated activities on the weekends. The facility census was 43. 1. Review of the facility's Activity Calendar, dated November 2022, showed staff offered the following activities: -Bingo on 11/28/22 at 2:00 P.M.; -Ball Toss on 11/29/22 at 10:00 A.M. and Crafts at 2:00 P.M.; -Fun and Fit on 11/30/22 at 10:00 A.M. and Birthday Party at 2:00 P.M. 2. Review of Resident #5's Quarterly Minimum Data Set (MDS), a federally mandated assessment completed by facility staff, dated 9/9/22, showed staff assessed the resident as: -Moderately Impaired Cognition; -Totally dependent on two staff members for transfers; -Impairment in Range of Motion (ROM) of all extremities; -Had no behaviors; -Locomotion on and off unit did not occur, during the seven day look back period (period of time used to complete assessment); -Diagnoses of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to properly propel two resident's (Resident #12 and #29) in wheelchairs in a manner to prevent accidents. Additionally, staff failed to ensure razors/sharps and hazardous chemicals were stored in a safe manner, and failed to lock an unattended medication cart. The facility census was 43. Review of the facility's Wheelchair, Use of Policy, undated, showed: -The purpose is to provide mobility for the non-ambulatory resident with safety and comfort and to provide mobility for residents learning to become independent in activities of daily living; -Lower footrests and place resident's feet on footrests if used. Position feet and legs in a good body alignment; -Assist resident to the area of the facility desired. Encourage and instruct resident in proper guidelines for safely propelling the wheelchair. 1. Review of Resident #12's Quarterly Minimum Data Set (MDS), a federally mandated assessment completed by facility staff, dated 10/15/22,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-12-02 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, facility staff failed to ensure licensed nursing staff had the required skills and competencies to meet the care needs for one resident (Resident #95) with a tracheostomy (an artificial opening into the trachea). Additionally, facility staff failed to ensure two Nurse Aide (NA)s completed the nurse aide training program within four months of his/her hire date. The facility census was 43. 1. Review of the facility's Tracheostomy Care policy, dated March 2012, showed an emergency tracheostomy tube and reinsertion supplies should be at the bedside and a resuscitation bag (ambu bag) should be available. Review of the facility's Facility Assessment, dated 12/21/21, showed: -Facility staff will assess the competency of staff as it relates to the residents' care needs and determine if any additional education should be provided, and who could provide it; -Facility staff could provide tracheostomy care; -Competencies to include tracheostomy care and suctioning;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-02 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to ensure a medication error rate of less than 5%. Out of 25 opportunities observed, 5 errors occurred, resulting in a 20% error rate, which affected four residents (Resident's #4, #5, #13, and #37). The facility census was 43. 1. Review of the facility's Medication Administration Policy, undated, stated the purpose is to administer medications to benefit the resident's health, as ordered by the physician. Review of the facility's Medication Error Policy, undated, stated to report all medication errors immediately to the attending physician, Director of Nursing (DON), and the Administrator. Review of the facility's Medication Administration Guidelines Policy, undated, showed it is the purpose of this facility that resident's receive their medications on a timely basis and in accordance with established policies and the person administering the drugs must chart the medications immediately following the administration. 2. Review of Resident #4's Physician Order Sheet (POS), dated November 2022, showed an order…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-02 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, when staff failed to use appropriate hand hygiene during the provision of care and failed to use appropriate infection control procedures during incontinence care for three residents (Resident's #16, #1 and #5). Additionally, staff failed to follow their facility policy to ensure six out of ten sampled employees, were screened upon hire for tuberculosis (TB), (disease caused by bacteria called Mycobacterium tuberculosis, that usually attacks the lungs). The facility census was 43. 1. Review of the facility's Perineal Care Policy, undated, showed the purpose is to prevent infection and odor. The policy did not contain direction for staff when disposable wipes are used for perineal care or when to change gloves and perform hand hygiene. Review of the facility's Handwashing policy, dated 3/2012, showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-02 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to maintain resident dignity, when staff stood over one resident (Resident #17) while assisting the resident to eat, and failed to serve one resident (Resident #16) their meal while staff fed another resident at the same table. Additionally, facility staff failed to provide one cognitive, totally dependent resident (Resident #5) with a call system he/she was able to use. The facility census was 43. 1. Review of the facility's Resident Rights Policy, undated, showed each resident shall be treated with consideration, respect and a full recognition of his/her dignity. Review of the facility's Feeding the Resident policy, undated, showed staff are directed to: -Give the resident your complete attention; -Sit so you are at the same level as the resident, when possible; -Converse with the resident in an appropriate manner. 2. Review of Resident #17's Quarterly Minimum Data Set (MDS), a federally mandated assessment completed by facility staff,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-02 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to provide a comfortable and homelike environment, when staff failed to ensure resident common areas and rooms were clean, free of odors, and maintained. The facility census was 43. 1. Review of the facility's Daily Care Needs Policy, undated, showed it directed to ensure the resident's room is clean and neat with all equipment properly stored and furniture clean. Review of the facility's Cleaning Guideline- Bed Mattress Policy, undated, showed: -Purpose: To ensure mattresses are clean and free of odors; -Soiled mattresses will be cleaned on the residents' bath days by housekeeping and nursing staff; -Mattresses are to be cleaned when soiled, on bath days, or when the room is deep cleaned. 2. Observation on 11/28/22 at 9:45 A.M., showed the lobby and 100 hallway had a lingering urine odor. Observation on 11/28/22 at 9:50 A.M., showed the lobby and 100 hallway had a persistent foul odor. Observation on 11/30/22 at 4:06 A.M., showed a foul urine odor lingered in the lobby and down the 100 hallway. Observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-02 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to check the Employee Disqualification List (EDL) (a list of individuals who have been determined to have abused or neglected a resident or misappropriated funds or property belonging to a resident) in accordance with their facility policy for nine out of ten sampled staff. Additionally, facility staff failed to check the Family Care Safety Registry (FCSR) or complete a Criminal Background Check (CBC) for one employee (NA C), and failed to check the Certified Nurse Aide (CNA) Registry for one employee (LPN D). The facility census was 43. 1. Review of the facility's Background Checks Policy, undated, showed: -The FCSR or the EDL and CBC must be checked before the applicant/employee has any contact with residents. The CNA Registry must also be checked for all persons that have been chosen for hire; -Always keep a hard copy of the EDL results for each employee. Also, always keep a hard copy of the CBC request and the results for each employee; -In addition to the pre-employment EDL checks, a quarterly EDL check update must be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-02 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to ensure two dependent residents (Residents #5 and #16) were offered sufficient fluid intake to maintain proper hydration and health. The facility census was 43. 1. Review of the facility's Hydration Policy, undated, showed staff are directed to offer fluids to residents as follows: -On arising, 120 (cc) of water; -Breakfast, 400 (cc) of fluid; -Mid-morning, 240 (cc) of fluid; -Lunch, 400 (cc) of fluid; -Mid-afternoon, 240 (cc) of fluid; -After nap, 240 (cc) of fluid; -Supper, 400 (cc) of fluid; -Bedtime, 240 (cc) of fluid; -At night offer 120 cc of fluid every two hours, if the resident is awake; -Fresh water will be distributed each shift, pitchers and glasses are within reach of the resident and residents who are unable to pour and drink independently will be assisted by the staff. 2. Review of Resident #5's Quarterly Minimum Data Set (MDS), a federally mandated assessment completed by facility staff, dated 11/1/22, showed staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-04-10 · tag F0625 — widespread
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide written information to the resident and/or the resident's representative of the bed hold policy at the time of transfer to the hospital for three residents (Resident #12, #42, and #47) out of three sampled residents. The facility's census was 47. 1. Review of the facility's Bed Hold Policy Guidelines, undated, showed the facility will notify all residents, and/or representative of the bed hold policy guidelines. This notification shall be given upon admission to the facility, at the time of transfer to the hospital or leave; at the time of non-covered therapeutic leave. 2. Review of Resident #12's medical record showed the resident discharged from the facility on 12/18/24 and readmitted to the facility on [DATE]. Review showed the resident discharged from the facility of 02/21/25 and readmitted to the facility on [DATE]. The medical record did not contain documentation staff issued a bed hold or reviewed upon discharge on [DATE] or 02/21/25.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-04-10 · tag F0680 — widespread
    Ensure the activities program is directed by a qualified professional.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility staff failed to ensure the activities program was directed by a qualified professional. The census was 46. 1. Review of the facility's Role of the Activity Recreational Services policy, dated March 2012, showed the activity program must be directed by a qualified professional (Activity Director) who is directly responsible to the Administrator. During an interview on 04/09/25 at 9:14 A.M., the activity director said he/she was not certified and did not know he/she should be certified. He/She looked into it a while ago but the facility changed management and believes it fell through the cracks. During an interview on 04/10/25 at 1:13 P.M., the Director of Nursing (DON) said he/she is not sure if the Activity Director is certified and tries to keep to his/her department. During an interview on 04/10/25 at 2:20 P.M., the Administrator said the activity director is not certified and became aware he/she was not certified in August and is aware of the requirement to have them certified. He/She did not have an answer on why the Activity…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2022-12-02 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview, the facility failed to post notice of availability for reports with respect to any surveys, certifications and complaint investigations made during the three preceding years, and any plan of correction in effect with respect to the facility, in a manner prominent and accessible to the residents and public. The facility census was 43. 1. Observations from 11/28/22 at 10:00 A.M. to 12/2/22 at 3:15 P.M., showed the survey and/or complaint investigation results were not in a prominent and accessible area of the facility. During a group interview on 11/29/22 3:05 P.M., ten residents said they had never seen the previous survey or complaint investigation results in the building. During an interview on 12/02/22 10:54 A.M., Certified Nursing Assistant (CNA) CNA J said he/she did not know where the survey results were located. During an interview on 12/2/22 at 11:23 A.M., Licensed Practical Nurse (LPN) L said the survey and complaint investigation results are located in the Administrator or Director of Nursing (DON)'s office. He/She said he/she did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2022-12-02 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to post the required nurse staffing information, which included the total number of both licensed and unlicensed nursing staff directly responsible for resident care, per shift, and the resident census on a daily basis. The facility census was 43. 1. Review of the policies staff provided on 12/2/22 at 1:00 P.M., showed they did not have a policy for Staff Hour Posting. Review of the facility's Daily Staff Postings from 11/17/22 to 11/27/22 showed the postings did not contain the resident census or the total number of staff, per shift, licensed or unlicensed. Observations from 11/28/22 at 10:00 A.M. through 12/1/22 at 4:00 P.M., showed the facility staff posting did not contain the resident census or the total number of staff, per shift, licensed or unlicensed. During an interview on 12/2/22 at 11:23 A.M., Licensed Practical Nurse (LPN) J said the nurse staff posting should contain the resident census, the title of staff members working. He/she said the night nurse is responsible for ensuring the posting is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 2 of 52.2-0.2 vs chain
Quality measures 1 of 52.4-1.4 vs chain
The other 55 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Crestview HomeBethany, MO 1 of 5Grand River Health CareChillicothe, MO 1 of 5Joplin GardensJoplin, MO 1 of 5Lebanon North Nursing & RehabLebanon, MO 1 of 5Lewis & Clark GardensSaint Charles, MO 1 of 5Maryville Rehabilitation & Health Care CenterMaryville, MO 1 of 5Pacific Care CenterPacific, MO 1 of 5Parkside ManorColumbia, MO 1 of 5Pin Oaks Living CenterMexico, MO 1 of 5River City Living CommunityJefferson City, MO 1 of 5Rocky Ridge ManorMansfield, MO 1 of 5South Hampton Rehabilitation & Health Care CenterColumbia, MO 1 of 5Springfield VillaSpringfield, MO 1 of 5Strafford Rehabilitation & Health Care CenterStrafford, MO 1 of 5Troy ManorTroy, MO 1 of 5Villa At Blue Ridge, TheColumbia, MO 1 of 5Warrenton ManorWright City, MO 1 of 5Woodland Hills Healthcare And RehabilitationJacksonville, AR 2 of 5Brookhaven Nursing & RehabSpringfield, MO 2 of 5Carroll HouseCarrollton, MO 2 of 5Current River Rehabilitation & Health Care CenterDoniphan, MO 2 of 5Eldon Nursing & RehabEldon, MO 2 of 5Forsyth Rehabilitation & Health Care CenterForsyth, MO 2 of 5Fulton Nursing & RehabFulton, MO 2 of 5Grandview Healthcare CenterWashington, MO 2 of 5Lebanon South Nursing & RehabLebanon, MO 2 of 5Point Lookout Nursing & RehabHollister, MO 2 of 5Shepherd Of The Hills Living CenterBranson, MO 2 of 5Sunset HomeMaysville, MO 2 of 5Willard Care CenterWillard, MO 2 of 5Windsor Rehabilitation & Health Care CenterWindsor, MO 3 of 5Claru Deville Nursing CenterFredericktown, MO 3 of 5Glasgow GardensGlasgow, MO 3 of 5Glendale Gardens Nursing & RehabSpringfield, MO 3 of 5Hartville Care CenterHartville, MO 3 of 5Hermitage Nursing & RehabHermitage, MO 3 of 5Maries ManorVienna, MO 3 of 5St James Living CenterSaint James, MO 4 of 5Clearview Nursing CenterSikeston, MO 4 of 5Crowley Ridge Care CenterDexter, MO

Showing 40 of 55; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LINCOLN, JAMESIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR50%since 11/01/1999
LINCOLN, JUDYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR50%since 11/01/1999
KNIGHT, THERESAIndividualW-2 MANAGING EMPLOYEEsince 09/23/2002
DRAKE, TIMOTHYIndividualCORPORATE DIRECTORsince 11/01/1999
STUTTS, CHARLOTTEIndividualCORPORATE OFFICERsince 11/01/1999

CMS files one row per role, so the 7 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$3.1M
Net patient revenuemost recent cost report
-7.4%
Operating marginrevenue minus expenses
$1.1M
Related-party expense34% of expenses
Who pays — share of resident-days
Medicaid 76%Medicare 7%Other / private 17%

About 76% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.1M paid to related parties — landlords or management companies under common ownership — equal to about 34% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$210per resident / day
operating cost
$6,373per month
≈ monthly operating cost
$195per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265091. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-10, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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