River City Living Community
3038 West Truman Blvd, Jefferson City, MO 65109 · For profit - Corporation · 87 certified beds · (573) 893-3404 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has abuse, neglect, or exploitation citations (F0600, F0602, F0609) — most recent Apr 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 2 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (50) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $237,995 in federal fines (most recent 2024-06-26)
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (73%) runs well above the national median (45%)
- about 28% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 24.1% | 18.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 2.4% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.5% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.7% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 11.3% | 18.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 5.3% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 12.5% | 17.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 36.5% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.8% | 4.5% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 15.9% | 17.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 39.8% | 23.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 2.2% | 1.4% | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.15 therapist hours per resident per day in 2026Q1 — more than 13% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 87 beds and averages 45.1 residents a day — about 52% occupied, or roughly 42 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.87 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.21 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.92 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.64 hrs/resident/day on weekends vs 3.97 on weekdays — 8% thinner on weekends. RN hours go from 0.18 to 0.27 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 73% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
50 citations, most serious first. The 13 most serious are shown; the remaining 37 are one tap away and print in full.
- Immediate jeopardy · Jcited before2024-06-26 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to ensure one resident (Resident #1) remained free from sexual abuse, when Certified Nurse Assistant (CNA) A sexually assaulted the resident. The facility failed to protect the resident from further abuse when CNA D witnessed the assault, did not intervene, and did not report it immediately. CNA A worked an additional 18 overnight shifts after the sexual abuse was observed. The facility census was 52. The Administrator was notified on [DATE], of an Immediate Jeopardy (IJ) which began on [DATE]. The IJ was removed on [DATE] as confirmed by surveyor onsite verification. Review of the facility's policy titled, Abuse, Neglect, Mistreatment, and Misappropriation of Resident Property Policy, undated, showed it is the policy of the facility each resident will be free from abuse, Review showed abuse can include verbal, mental, sexual, or physical abuse, misappropriation of resident property and exploitation, corporal punishment or involuntary seclusion.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2024-06-26 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to report an allegation of sexual abuse for one resident (Resident #1) to the administrator on 4/17/24, after witnessing the event. The alleged perpetrator worked 18 additional shifts before the nurse aide reported what was seen to the administrator on 5/13/24. The administrator failed to report the allegation of sexual abuse to the Department of Health and Senior Services (DHSS) within the required two hour timeframe. The facility census was 52. The Administrator was notified on 06/26/24, of an Immediate Jeopardy (IJ) which began on 04/17/24. The IJ was removed on 05/30/24 as confirmed by surveyor onsite verification. 1. Review of the facility's policy titled, Investigation, undated, showed staff were directed to: -It is the policy of this facility that reports of abuse (mistreatment, neglect, or abuse, including injuries of unknown source, exploitation and misappropriation of property) are promptly and thoroughly investigated; -There are instances where an alleged violation of abuse, neglect, misappropriation of resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-10-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to prevent an injury to one resident (Resident #3) when a Nursing Assistant (NA) used an electric nail file to apply acrylic nails to resident's fingernails and cut his/her finger which caused an infection and hospitalization. The facility census was 44.1. Review of facility's Care of Nails - Fingers and Toes policy, undated, showed the purpose of the policy is to provide cleanliness, comfort, and to prevent spread of infection. Nursing assistants may perform nail care on the residents who are not at risk for complications of infection. The licensed nurse or podiatrist must perform nail care on residents suffering from diabetes or vascular disease. 2. Review of Resident #3's Quarterly Minimum Data Set, dated [DATE], a federally mandated assessment tool, showed staff assessed the resident cognitively intact and diagnosis of Diabetes.Review of the resident's care plan, revised 9/24/25, showed staff documented the resident was at risk for unstable blood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-20 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop and implement a person-centered comprehensive care plan for three residents (Resident #1, #2, and #3) out of three sampled residents. The facility census was 47.1. Review of the facility's Care Plan Comprehensive policy, undated, showed assessment of each resident is ongoing process and the care plan will be revised as the resident's condition changes. A well-developed care plan will be oriented to: involving resident, resident's family and other resident representatives as appropriate, assessing and planning for care to meet the residents medical, nursing, mental and psychosocial needs, involve the direct care staff with the care planning process relating to the resident's expected outcomes and addressing additional care planning areas that are relevant to meeting the resident's needs in the long term care setting.2. Review of Resident #1's admission Minimum Data Set (MDS), a federally mandated assessment tool, dated 02/22/26,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-20 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to protect one Resident (Resident #1's) right to be free from inappropriate touching when one resident (Resident #2), was found with his/her mouth on Resident #1's chest. The facility census was 47.1. Review of the facility's abuse policy, undated, showed it is the policy of the facility that each resident will be free from abuse. The residents will be protected from abuse, neglect and harm while they are residing at the facility. No abuse or harm of any type will be tolerated, and residents and staff will be monitored for Protection.2. Review of Resident #'1's admission Minimum Data Set (MDS), a federally mandated assessment tool, dated 02/22/26, showed staff assessed the resident as cognitively impaired, wandered daily, and with a diagnosis of dementia with behaviors.Review of the resident's care plan, dated 03/10/26, showed the resident wandered on the secure unit, could be difficult to understand due to cognition, and staff must…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-26 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to implement their grievance protocol for one resident (Resident #1) when he/she reported a missing tablet and staff failed to provide the resident with written actions, responses and rationales to his/her concerns. The facility census was 51.1. Review of the facility's Grievance Protocol policy, undated, showed the purpose of the Grievance/Complaint Report and Grievance Log is to provide a written record of each resident and family concern and to ensure proper [NAME]-up through appropriate discipline. The Social Service Director is responsible for the program, although the administrator is ultimately responsible for the proper implementation of the program. Any member of the Social Services staff can complete the Grievance Compliant Report. The appropriate situations for the use of the Grievance Complaint Report are when resident articles that are lost or cannot be located, continual concern of lost resident items. This would include laundry concerns.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-26 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to implement their abuse and neglect policy to investigate an allegation of misappropriation of property for one resident (Resident #1) out of three sampled residents who reported an item missing. The facility census was 51.1. Review of the facility's Investigation policy, dated 2017, showed every allegation of abuse, neglect, exploitation, mistreatment, injuries of unknown source and misappropriated resident property must be thoroughly investigated. Review showed;-Resident, employees, family members, visitors and others may be interviewed about their knowledge of events;-All health care workers are mandatory reporters of abuse, so it is important to gather and report all the information that you have about the event(s);-The results of the investigation must be reported to the Administrator and other officials, according to State law, and the State Survey Agency within five days of the incident.Review of the facility's Investigation policy, dated 2017,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-26 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, facility staff failed to report an allegation of misappropriation of property for one resident (Resident #1) within twenty-four hours to the state agency Department of Health and Senior Services (DHSS). The facility census was 51.1. Review of the facility's Abuse and Neglect Reporting Instructions policy, undated, showed staff are directed to report immediately, no later than one hour of the event, because the Administrator or designee is required to report events of abuse to the DHHSS/[NAME] Abuse Hotline within two (2) hours of the vent occurring. It is critical to report the event within the regulatory time frames according to the State and Federal Regulations. Review showed the policy did not direct staff to report misappropriation of property within twenty-four hours. 2. Review of Resident #1's quarterly Minimum Data Set (MDS), dated [DATE], a federally mandated assessment tool, showed staff assessed the resident as cognitively intact and was admitted to the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-18 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to obtain a discharge order, and provide the resident and/or his/her representative with a comprehensive Discharge Summary to include a summary of the resident's stay and course of treatment in the facility, including diagnosis, course of illness, treatment, and/or therapy, and pertinent lab, radiology, and consultation results, including pending lab results, special instructions for ongoing care, a post discharge plan of care, advance directive information, and a reconciliation of medications for one resident (Resident #2) out of three sampled residents. The facility census was 44. 1. Review of the facility's Discharge/Transfer of Resident policy, undated, showed staff are directed as follows:-To provide safe departure from the facility and to provide sufficient information for aftercare of the resident;-Explain discharge guidelines and reason to resident and give copy of Transfer & Discharge Notice as required. Include resident representative;-The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-10-28 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to document they administered three residents (Resident #1, Resident #2 and Resident #3) out of three sampled residents medication as directed by the physician. The facility census was 44.1. Review of the facility's medication administration guidelines, dated 2/7/2013, showed it is the purpose of this facility that residents receive their medications on a timely basis and in accordance with established policies. Drug administration shall be defined as an act in which an authorized person in accordance with all laws and regulations governing such acts, gives a single dose of a prescribed drug or biological to a resident. The complete act of administration entails removing an individual dose from a previously dispensed, properly labeled container (including a unit dose container), verifying it with the physician's orders, giving the individual dose to the proper resident, and promptly recording the information. The person administering the medication must…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-06 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to document they administered medications for three residents (Resident #1, Resident #2 and Resident #3). The facility census was 39. 1. Review of the facility's medication administration guidelines, dated 2/7/2013, showed residents receive their medications on a timely basis and in accordance with established policies. Drug administration shall be defined as an act in which an authorized person in accordance with all laws and regulations governing such acts, gives a single dose of a prescribed drug or biological to a resident. The complete act of administration entails removing an individual dose from a previously dispensed, properly labeled container (including a unit dose container), verifying it with the physician's orders, giving the individual dose to the proper resident, and promptly recording the information. The person administering the medication must chart medications immediately following the administration. The date, time administered,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-06 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, facility staff failed to notify the physician in a timely manner for two residents (Resident #1 and Resident #2) when Resident #1 made an accusation that Resident #2 touched him/her in an inappropriate manner. The facility census was 38. 1. Review of the facility's Resident condition change - observing, recording and reporting, not dated, showed staff were directed to observe, record and report any condition change to the attending physician so that proper treatment can be implemented. 2. Review of Resident #1's annual Minimum Data Set (MDS), a federally mandated assessment tool used to plan care, dated 3/19/25, showed staff assessed the resident as follows: -Cognitively intact; -Diagnosis of anxiety disorder. Review of the resident's nurses' notes, dated 5/05/25, showed staff documented resident tearful because he/she was touched inappropriately by another resident. Administrator notified and contacted Department of Health and Senior Services (DHSS) , corporate and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-13 · tag F0727 — failed to provide required RN coverage — patternHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, facility staff failed to provide the services of a Registered Nurse (RN) for at least eight consecutive hours per day, seven days per week. The facility's census was 40. 1. Review of the facility's policies showed the facility did not provide a policy for RN coverage. 2. Review of the facility's time-keeping records for consecutive hours worked by an RN for December 2024, showed the facility did not have an RN for at least eight consecutive hours a day in the building on Tuesday, 12/31/24. Review of the facility's time-keeping records for consecutive hours worked by an RN for January 2025, showed the facility did not have an RN for at least eight consecutive hours a day in the building on the following dates: -Saturday, 01/04/25; -Sunday, 01/05/25; -Saturday, 01/11/25; -Sunday, 01/12/25: -Saturday, 01/18/25; -Sunday, 01/26/25. Review of the facility's time-keeping records for consecutive hours worked by an RN for 02/01/25 through 02/12/25, showed the facility did not have an RN in the building on Saturday, 02/01/25 or Sunday, 02/02/25. During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 37 citations
- Potential for harm · Dcited before2025-02-13 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, facility staff failed to ensure services provided met professional standards of practice when staff failed to document and complete neurological checks for three residents (Resident #1, #2, and #3) of four sampled residents who had unwitnessed falls. The facility's census was 40. 1. Review of the facility's Event Investigation policy, dated March 2015, showed staff are directed to identify any injuries after a resident sustains an event, and directed staff to document the type of event, such as a fall, and a mental/neurological status after the event. Review of the facility's post-fall flow chart, undated, showed staff are directed as follows: -Charge nurse initiates a fall event in the electronic medical record (EMR). Describe if witnessed or observed on floor, neurological checks initiated or neurological checks not initiated; -Charge nurse enters initial vital signs, progress note, and any other orders: complete neurological checks on paper form then scan and upload into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review, facility staff failed to ensure resident environment remained free of accident hazards when facility staff failed to ensure lighters were kept secure for three (Resident #1, #2, and #3) out of three sampled residents. The facility census was 60. 1. Review of the facility's Smoking-Residents policy, dated March, 2015, showed: -This facility shall establish and maintain safe resident smoking practices; -Smoking articles for residents with independent smoking privileges shall be permitted to keep cigarettes, pipes, tobacco, or other smoking articles in their possession; -Resident may only keep disposable safety lighters. 2. Review of Resident #1's Annual Minimum Data Set (MDS), a federally mandated assessment tool, dated 12/19/24, showed staff assessed the resident as mild cognitive impairment and used tobacco. Review of the resident's care plan, dated 12/23/24, showed staff documented the resident is a smoker and able to keep cigarettes and lighter on his/her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-10-04 · tag F0803 — failed to meet residents' dietary needs — widespreadEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to serve food in accordance with the nutritionally calculated menus to all residents. The facility census was 39 with a capacity of 87. 1. Review of the facility's Food Preparation and Distribution policy, dated May 2015, showed measured utensils are used to serve proportions as described on menu. 2. Review of the facility menus, undated (Week 2, Day 10), showed the menus directed staff to provide the residents on regular diets six ounces of stroganoff, ½ cup (four ounces) of noodles and ½ cup of vegetable blend at the lunch meal. Observation on 10/01/24 at 12:41 P.M., showed [NAME] I served the residents a #6 scoop (5.3 ounces) of stroganoff, three ounces of noodles, and three ounces of mixed vegetables. Observation showed the portions were less than the menu directed portions. 3. Review of the facility menus, undated (Week 2, Day 10), showed the menus directed staff to provide the residents on pureed diets one #6 (5.3 ounces) scoop of stroganoff, one #10 (3.2 ounces) scoop of noodles, and one #16 scoop of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-10-04 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to store food in a manner to prevent potential contamination and outdated use. This failure has the potential to affect all residents. The census was 39 with a capacity of 87. 1. Review of the facility's Safe Food Handling policy, dated May 2015 showed all food, including bulk items, should be tightly sealed with an identifying label and date. 2. Observation on 10/01/24 at 10:01 A.M., showed the reach in refrigerator contained: -A plastic container of pineapple which was not in its original container and was undated; -A plastic container of hot dogs which was undated; -An opened and undated bag of lettuce; -An opened and undated container of tuna salad; -A cardboard flat of eggs which contained five broken eggs; -A zipper bag of meat, dated 09/01/24, and labeled use until gone which was open to the air; -A zipper bag of cooked hot dogs, labeled with a use by date of 09/29/24; -A one gallon container of soy sauce which was open to the air. Observation on 10/01/24 at 10:06 A.M., showed the left side of the 3-door…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-10-04 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment when staff failed to store oxygen and nebulizer equipment in a manner to prevent spread of infection for six residents (Resident #1, #2, #3, #5, #13 and #15) of seven sampled residents who used oxygen, when staff failed to cleanse a suction machine for one (Resident #1) of one sampled resident who required as needed suctioning and when staff failed to use appropriate hand hygiene during wound care for two residents (Resident #27 and #36) of three sampled residents with wounds. The facility census was 39. 1. Review of the facility's Oxygen Administration policy, dated March 2015 showed: -Label humidifier with date and time opened; -The policy did not contain direction or guidance on oxygen tubing or nebulizer tubing storage in resident rooms. Review of the facility's Suctioning policy, dated March 2015, showed the policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-04 · tag F0887 — widespreadEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility staff failed to ensure provision and documentation of education regarding the benefits, risks, potential side effects associated with the COVID-19 (a disease caused by a novel coronavirus) vaccine for facility staff. The facility census was 39 residents. 1. Review of the facility's Immunization policy dated 02/26/22 showed the policy did not contain direction for COVID-19 vaccine for facility staff. Review of the facility's COVID-19 for LTC policy dated 05/15/23 showed the policy did not contain direction for COVID-19 vaccine for facility staff. 2. During an interview on 10/02/24 at 09:36 A.M., the administrator said the business office manager quit on 10/02/24. The business office does the new hire paperwork to include review of COVID-19 status for employees. During an interview on 10/02/24 at 01:45 P.M., the Infection Preventionist said he/she is new to the role since August. He/She said he/she believes the business office obtains staff COVID-19 information on hire and he/she only tracks the resident information. He/She does not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-04 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, staff failed to maintain a professional standard of care when staff failed to obtain physician ordered blood work for four (Resident #1, #2, #4 and #5) of six sampled residents. The facility census was 39. 1. Review of the facility policies showed staff did not provide a policy for obtaining blood work. 2. Review of Resident #1's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 10/01/24, showed the resident had a diagnosis of diabetes. Review of the resident's Physician Order Sheet (POS), dated October 2024, showed the physician ordered a Hemaglobin A1C (measures average blood sugar over last two to three months) blood test to be obtained every three months on 05/28/24. Review of the resident's medical record showed the resident last Hemaglobin A1C blood test result on 05/30/24. Review showed the record did not contain a Hemaglobin A1C blood test as ordered in August 2024. 3. Review of Resident #2's Quarterly MDS, dated [DATE], showed a diagnosis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, facility staff failed to provide an ongoing activity program on the weekends and evenings and failed to provide a program that met the needs of two dependent residents (Resident #6, and #1). The facility census was 39. 1. Review of the facility's Activity, Volunteer and Recreational Services, dated March, 2012, showed the facility provides an ongoing program of activities designed to meet, in accordance with the comprehensive assessment, the interests and the physical , mental, and psychosocial well-being of each resident. The activity program must be directed by a qualified professional (Activity Director) who is directly responsible to the Administrator. 2. Review of the facility's activity calendar, dated September 2024, showed the weekend activities as follows: -On 09/07/24 10:00 A.M. bible study, 1:00 P.M. snack time, and 2:00 P.M. puzzles; -On 09/14/24 10:00 A.M. bible study, 1:30 P.M. snack time, and 2:30 P.M. color me pretty; -On 09/21/24 10:00 A.M.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to ensure nursing staff had the appropriate skills and competencies to meet the care needs for the residents by not providing in-services, re-evaluating and documenting skills and competencies on a regular basis for each employee and failed to ensure nurse aides received the required 12 hours in-service education annually. The facility census was 39. 1. Review of the facility's Orientation and Training policy, dated April 2011 showed: -Each department head is responsible for the job-specific training required. -The policy did not include how often the education should be provided, how the education is to be documented or a list of inservices to include: abuse and neglect, dementia care, resident rights, communication, behavioral health or specialized resident needs to include: gastrostomy tube (tube placed into the stomach to deliver nutrition and/or hydration) use and care of, tracheostomy (artificial opening of the neck to help the person breath) use and care of, hospice/palliative care, enhanced barrier…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility staff failed to implement an effective and complete antibiotic stewardship program when staff failed to track residents on antibiotics for various infections in the facility, by not completing a current and ongoing antibiotic log of residents with active infections. The facility census was 39. 1. Review of the facility's Antibiotic Stewardship Program, undated, showed: -The Infection Preventionist (IP) will be the hub of the Antibiotic Stewardship Program. They will have the knowledge and expertise to effectively develop, implement and monitor the Antibiotic Stewardship Program; -The IP/designee will be responsible to audit the clinical assessment documentation at the time of the antibiotic prescription; -The IP/designee will be responsible for auditing of the completeness of antibiotic prescribing documentation to include dose, route, start date, end date, days of therapy and indication; -The IP/designee will track antibiotic resistant infections; -A blank Long Term Care Surveillance definitions for infections form; -A blank…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility staff failed to document the administration or refusal of the pneumococcal (lung inflammation caused by bacterial or viral infection) vaccine for three (Resident #1, #4, and #37) of five sampled residents. The facility census was 39 residents. 1. Review of the facility's Immunization policy, undated, showed: -A physician order, consent to receive signed by the resident and/or legal representative, information sheet included with the consent to administer pneumococcal vaccine, includes general information, risks and side effects and the resident will be monitored for fever up to 72 hours; -The schedule for administration will be determined according to the pharmacy and Centers for Disease Control (CDC) recommendations; -A copy of the consent is to be placed in the resident's medical record, with documentation of the administration of the vaccine according to physician orders. Review of the CDC's Pneumococcal Vaccine Timing for Adults dated 09/12/24, showed:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-04 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop a comprehensive person-centered care plan for each resident to meet the resident's medical, and nursing needs, when staff failed to address oxygen use and self-administration of medication for one resident (Resident #2) who received oxygen and kept medication at bedside, failed to address shower preferences for one resident (Resident #13), and failed to address falls for one resident (Resident #27) who had falls out six sampled residents. The facility census was 39. 1. Review of the facility's Care Plan Comprehensive policy, dated March 2015, showed: -The Interdisciplinary team (IDT) with input from the resident, family and/or legal representative will develop and maintain a comprehensive care plan for reach resident that identifies the highest level of functioning the resident may be expected to attain; -The comprehensive care plan will be based on a thorough assessment; -Assessment of each resident is ongoing process and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-04 · tag F0680 — isolatedEnsure the activities program is directed by a qualified professional.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility staff failed to ensure the activities program was directed by a qualified professional. The census was 39. 1. Review of the facility's Activity, Volunteer and Recreational Services, dated March, 2012, showed the facility provides for an ongoing program of activities designed to meet, in accordance with the comprehensive assessment, the interests and the physical , mental, and psychosocial well-being of each resident. The activity program must be directed by a qualified professional (Activity Director) who is directly responsible to the administrator. During an interview on 10/04/24 at 10:29 A.M., the Activity Director said he/she was not certified and was not aware he/she needed to be certified. He/She said he/she has been in the position since February 2024. During an interview on 10/03/24 at 09:13 A.M., the administrator said the activity director is not certified, but should be. He/She was not aware the director was not certified until asked to provide the certification.
- Potential for harm · Ecited before2024-06-26 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to implement abuse and neglect policies and procedures to ensure all staff providing care to residents were trained on the facility's abuse and neglect policy for two staff Certified Nurse Aides (CNA A and D) out of four sampled staff upon hire. The facility census was 52. 1. Review of the facility's policy titled, Screening Components, undated, showed all new employees and volunteers will receive training on the abuse policy prior to direct or indirect resident contact. All new employees/volunteers will be oriented to the Abuse Policy and made aware of their responsibility to report any suspected maltreatment as defined and described in this policy. Attendance at a yearly in-service on the Abuse Policy and on Resident Rights is mandatory for all employees/volunteers. 2. Review of CNA's A personnel records showed a hire date of 10/03/23. Review showed the personnel record did not contain documentation CNA A received abuse and neglect policy training prior to direct or indirect resident contact. 3. Review of CNA's D…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-26 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to complete a thorough investigation when a staff member reported Certified Nurse Aide (CNA) A sexually assaulted one resident (Resident #1). The facility census was 52. 1. Review of the facility's policy titled, Investigation, undated, showed staff were directed to: -It is the policy of this facility that reports of abuse (mistreatment, neglect, or abuse, including injuries of unknown source, exploitation and misappropriation of property) are promptly and thoroughly investigated; -When an incident or suspected incident of abuse is reported, the Administrator or designee will investigate the incident with the assistance of appropriate personnel. The investigation will include: -Who was involved; -Residents' statements (for non-verbal residents, cognitively impaired residents or residents who refuse to be interviewed, attempt to interview resident first. If unable, observe resident, complete an evaluation of resident behavior, affect and response to interaction, and document findings); -Interviews obtained from three to four…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-27 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility staff failed to prevent misappropriation when Licensed Practical Nurse (LPN) A, without authorization of the resident or the resident's responsible party, misappropriated one residents' (Resident #1's) pain medication. The facility census was 52. The administrator was notified on 9/27/23 of Past Non-Compliance which occurred on 9/14/23. On 9/14/23, the administrator identified Licensed Practical Nurse (LPN) A misappropriated a bottle of morphine that belonged to a resident without permission by the resident or his/her responsible party. Upon discovery, staff suspended the employee, conducted an investigation, notified appropriate parties, and terminated the LPN. Facility staff reviewed their abuse and neglect policies, and in-serviced all employees on abuse and neglect. Staff corrected the deficient practice on 9/15/23. 1. Review of the facility's Abuse and Neglect policy, undated, showed misappropriation of resident property defined as the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-01-12 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility staff failed to provide a safe, clean, comfortable and homelike environment. The facility staff failed to ensure resident rooms on the memory care unit had personalized decorations or items for four residents Resident #14, #284, #285 and #290). Facility staff also failed to provide routine maintenance services to maintain windows in good repair, one hallway was free of debris, and one resident's (Resident #11) room was clean, and free of odors. The facility census was 44. 1. Review of the policies provided by the facility showed they did not contain a policy in regard to maintaining a comfortable and homelike environment for the residents. Observations from 1/9/23 at 10:00 A.M. through 1/12/23 at 1:00 P.M., showed Resident #284 did not have any personalized items or decorations in his/her room or on the walls. Further observation showed the resident had no visitors. Observations from 1/9/23 at 10:00 A.M. through 1/12/23 at 1:00 P.M., showed Resident #285 did not have any personalized items or decorations in their room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-01-12 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to check the Employee Disqualification List (EDL) (a list of individuals who have been determined to have abused or neglected a resident or misappropriated funds or property belonging to a resident) in accordance with their facility policy for four out of nine sampled staff (Certified Nurse Aide (CNA) S, Nurse Aide (NA) A, the Social Services Designee (SSD), and Maintenance Supervisor U). Additionally, staff failed to check the Family Care Safety Registry (FCSR) or complete a complete Criminal Background Check (CBC) for one employee (Maintenance Supervisor U). The facility census was 44. 1. Review of the facility's Background Checks policy, undated, showed: -The FCSR or the EDL and CBC must be checked before the applicant/employee has any contact with residents; -Check if the applicant is registered with the FCSR; -If the applicant/employee is not registered with the FCSR, then the facility must contact legal counsel to complete a Criminal Background Screening; -In addition to the pre-employment EDL checks, nursing homes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-01-12 · tag F0640 — patternEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review facility staff failed to complete and transmit Minimum Data Set (MDS), a federally mandated assessment tool completed by facility staff, assessments for 12 residents (Residents #4, #8, #10, #13, #14, #16, #21, #25, #229, #285, #294 and #298). The facility census was 44. 1. Review of the Resident Assessment Instrument (RAI) Manual, dated October 2019, showed: -Transmitting Data: Submission files are transmitted to the QIES ASAP system using the Centers for Medicare and Medicaid Services (CMS) wide area network. Providers must transmit all sections of the MDS 3.0 required for their State-specific instrument, including the Care Area Assessment (CAA) Summary (Section V) and all tracking or correction information. Transmission requirements apply to all MDS 3.0 records used to meet both federal and state requirements. Care plans are not required to be transmitted. -Assessment Transmission: Comprehensive assessments must be transmitted electronically within 14 days of the Care Plan…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-01-12 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to accurately identify care areas for eight residents (Residents #4, #10, #11, #14, #18, #21, #23, and #25) in the resident's comprehensive care plans. The facility census was 44. 1. Review of the Care Plan Comprehensive policy, dated March 2015, showed: -An individualized comprehensive care plan that includes measurable goals and time frames will be developed to meet the resident's highest practicable physical, mental and psychosocial well-being; -The comprehensive care plan will be based on a thorough assessment that includes, but is not limited to, the Minimum Data Set (MDS), a federally mandated assessment tool completed by facility staff; -Assessment of each resident is ongoing process and the care plan will be revised as changes occur in the resident's condition; -The resident's comprehensive care plan is developed within seven days of the completion of the resident's comprehensive assessment; -The Interdisciplinary team (IDT) is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-01-12 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to meet professional standards when staff failed to obtain laboratory services for one resident (Resident #1), and failed to obtain a physician's order for oxygen for one resident (Resident #11). Additionally, facility staff failed to document when one resident's (Resident #229's) enteral feeding (calories delivered directly to the stomach) tube flush bag (bag that holds water used to flush a feeding tube via a pump) and tubing were changed. The facility census was 44. 1. Review of the facility's Physician Orders Policy, dated March 2015, showed: -Current lists of orders must be maintained in the clinical record of each resident to avoid confusion and errors; -Physician orders are needed for laboratory work. Review of the policies provided by the facility showed they did not contain a policy for oxygen, or enteral feeding tube care. 2. Review of Resident #1's Physician's Orders, dated October 2022, showed the physician ordered the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-01-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to properly propel one resident (Resident #13) in a wheelchair in a manner to prevent accidents. Additionally, staff failed to ensure razors/sharps and hazardous chemicals were stored in a safe manner. The facility census was 44. 1. Review of the policies provided by the facility showed they did not contain a policy for wheelchair use or for the storage of hazardous chemicals and sharps. Review of Resident #13's 5 Day Scheduled Minimum Data Set (MDS), a federally mandated assessment tool, dated 7/19/22, showed staff assessed the resident as: -Severe cognitive impairment; -Used a wheelchair for mobility. Observation on 1/10/23 at 8:18 A.M., showed Licensed Practical Nurse (LPN) L propelled the resident down the hallway without foot pedals. The resident's feet touched the floor. Observation on 1/9/23 at 2:09 P.M., showed an unidentified staff member propelled the resident to the shower room without foot pedals. The resident's feet touched the floor. During an interview on 1/11/23 at 9:25 A.M., the Medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-01-12 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to ensure Pharmacist Medication Regimen Reviews (MRRs), a monthly review of each residents' medications to check for irregularities, were documented as reviewed and completed by the physician for four residents (#10, #14, #15 and #18). The facility census was 44. 1. Review of the facility's Drug Review Policy, dated March 2015, showed: -All medications given to each resident will be reviewed on a monthly basis; -The pharmacist reviews all federal indicators, and a monthly report form is filled out to show any problem areas. The report lists any problems noted, and the date and signature of reporter; -Problems identified shall be addressed according to need in consultation with physician; -Follow up on problems needs either the Director of Nursing (DON)'s or pharmacist's signature to show that the problem has been addressed. 2. Review of Resident #10's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 9/29/22, showed staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-01-12 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, when staff failed to use appropriate hand hygiene during the provision of care and failed to use appropriate infection control procedures during incontinence care for two residents (Residents #29 and #13), and failed to follow the manufacturer's direction for disinfection and/or use of a glucometer for five residents (Resident's #282, #22, #2, #24, and #23). Additionally, staff failed to follow their facility policy to ensure six employees (Certified Nurse Aide (CNA) S, Nurse Aide (NA) T, Maintenance Supervisor U, Registered Nurse (RN) V, Certified Medication Technician (CMT) W, and [NAME] X) out of nine sampled employees, were screened for (TB), (disease caused by bacteria called Mycobacterium tuberculosis, that usually attacks the lungs). The facility census was 44. 1. Review of the facility's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-01-12 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to maintain resident dignity by failing to close the privacy curtain during care for two residents (Residents #4 and #23). Additionally staff failed to provide a privacy curtain for two residents (Residents #13 and #18) room. The facility census was 44. 1. Review of the facility's Patient [NAME] of Rights Policy, undated, showed: -Each resident shall be treated with consideration, respect a full recognition of his/her dignity and individuality, including privacy in treatment and care of his/her personal needs. All persons, other than the attending physician, the facility personnel necessary for any treatment or personal care, or the Division of Health Standards and Licensure or Department of Mental Health staff, as appropriate, shall be excluded from observing the resident during any time of examination, treatment or care unless consent has been given by the resident. 2. Review of Resident #4's admission Minimum Data Set (MDS), a federally…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-01-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and record review, facility staff failed to store and label medication in a safe and effective manner in one of two medication storage rooms and in one of three medication storage carts. The facility census was 44. 1. Review of facility's Medications, Storage of Policy, dated March 2015 showed no discontinued, outdated, or deteriorated drugs or biological's may be retained for use. All such drugs must be returned to the issuing Pharmacy or destroyed in accordance with established guidelines. Observation on 1/9/23 at 2:33 P.M., showed the 100 hall medication cart contained: -One open bottle of Niacin (vitamin) 500 milligrams (mg), with an opened date of 6/30/22 and expiration date of 6/2022, that contained 100 tablets; -One open box of Ipratropium Bromide/albuterol sulfate (inhaled respiratory medication) 0.5 mg/3 mg/3 milliliters (ml), with an opened date of 10/2/22 and expiration date of 10/2022, that contained three vials; -One open box of Ipratropium Bromide/albuterol sulfate 0.5 mg/3 mg/3 ml, with an opened date of 8/23/22 and expiration…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2019-08-02 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to prevent the spread of bacteria and other infection causing organisms. Staff failed to clean and sanitize the multiple use resident glucometer (a device for monitoring blood sugars) before and after each use, for three sampled residents (Residents #7, #12, and #34). Additionally, facility staff failed to implement policies and procedures for the inspection, testing and maintenance of the facility water systems to inhibit the growth of waterborne pathogens and reduce the risk of an outbreak of Legionnaire's Disease (LD) The facility census was 37. 1. Review of the facility's blood glucometer disinfecting policy, dated March, 2015, showed staff are directed to place equipment on a clean surface. The glucose monitor is to be disinfected after use and returned to the cart. The undated manufacturer's directions for disinfecting the glucose meter directs staff to disinfect the meter by cleansing the surface with one of the approved disinfecting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-08-02 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to update the plan of care with changes in the resident's needs for four residents (Resident #8, #16, #30, and #185) out of 12 sampled residents. The facility census was 37. 1. Review of the facility's Care Plan Comprehensive policy, dated March 2015, showed staff are directed: -The comprehensive care plan will be based on a thorough assessment that includes, but not limited to, the MDS; -Assessment of each resident is ongoing process and the care plan will be revised as changes occur in the resident's condition; -The Care Planning/Interdisciplinary Team is responsible for the periodic review and updating of care plans: a. When there has been a significant change in the resident's condition; b. At least quarterly; c. When changes occur that impact the resident's care (i.e. change in diet, discontinuation of therapy, and any changes in care that do not require a significant change assessment. 2. Review of Resident #8's annual Minimum Data Set…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-08-02 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to meet professional standards by failing to consistently assess, document and maintain proper wound documentation for four of four sampled residents (Resident #8, #12, #25, and #186) with a pressure ulcer. The facility census was 37. 1. Review of the facility's Wound Care and Treatment Policy, dated March 2015, directed staff as follows: -Prevention strategies- on-going skin assessment with weekly documentation of status, minimize dry skin by applying moisturizers to areas of dry skin after a bath and as needed (prn), avoid massage over bony prominences, minimize friction and sheer through proper positioning, transferring, and turning, and develop and implement method of communicating position changing. 2. Review of Resident #8's annual minimum data set (MDS), dated [DATE], showed staff assessed the resident as: -admitted on [DATE]; -Cognitively intact; -BIMS (Brief Interview for Mental Status) score of 14 out of 15; -Dependent on two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-08-02 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to store food in a safe and sanitary manner. The facility failed to ensure opened food items were dated to prevent staff from using outdated food items. The facility failed to discard molded and rotting food items. The facility also failed to ensure food items were stored in closed air tight packaging and at appropriate levels to prevent physical contamination. Additionally, facility staff failed to ensure the employee break room ice machine's drainage pipe contained an air gap between the pipe and floor drain. The facility census was 37. 1. Observation on 7/29/19 at 10:30 A.M., showed the following in the resident kitchen pantry located in the rear of the kitchen: -undated, open bag of hot dog buns with molded bun; -undated, open bag of hamburger buns with molded buns; -undated, open plastic bag of potatoes with rotten potatoes; -undated, open box of apples with rotten apples. Observation on 7/29/19 at 10:45 A.M., showed the following in the resident freezer, located in the center of the kitchen: -undated, open plastic bag…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-08-02 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to follow the menus by failing to offer all the menu food items to one resident (Resident #16) on a pureed diet. The facility census was 37. 1. Review of Resident #16's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 06/05/19, showed the following: - admission date of 04/06/19; - Severely impaired cognition; - Required supervision for eating; - Diagnosis of Alzheimer's disease; - Weight loss of 5% or more in the last month or 10%or more in the last six months; - Ate a mechanically altered diet; - On hospice. Review of the resident's physician order sheet (POS), dated July 2019, showed an order for the resident to receive a diet consisting of nectar thick liquids with pureed foods. Review of the resident's care plan, last reviewed on 06/24/19, showed the following: - Problem: The resident had significant weight loss in the past; - Goal: The resident will eat what he/she likes and what he/she chooses when he/she chooses to eat; - The care plan did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-08-02 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to provide residents with a pureed diet as ordered by the physician for one out of one resident who ate a pureed diet (Resident #16). In addition, the facility failed to provide thickened liquids as order by the physician for one out of 12 sampled residents (Resident #30). The census was 37. 1. A policy regarding pureed diets was requested, but the facility did not provide the policy. A policy regarding thickened liquids was requested, but the facility did not provide the policy. 2. Review of Resident #16's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 6/5/19, showed the following: - admission date of 4/6/19; - Severely impaired cognition; - Required supervision for eating; - Diagnosis of Alzheimer's disease; - Weight loss of 5% or more in the last month or 10%or more in the last six months; - Ate a mechanically altered diet; - On hospice. Review of the resident's physician order sheet (POS), dated July 2019, showed the following: - Diet: nectar…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-01-12 · tag F0575 — widespreadPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to post the telephone number for the Department of Health and Senior Services (DHSS) Adult Abuse and Neglect Hotline (used to report allegations of abuse and neglect) in a form and manner accessible to residents and visitors, and failed to post the name, address and phone number for the Long-Term Care Ombudsman and resident rights on the secured unit. The facility census was 44. 1. Review of the policies provided by the facility showed they did not contain a policy for the required postings. 2. Observations from 1/9/22 at 10:00 A.M. through 1/12/22 at 1:00 P.M., showed the facility did not post the name, address, and toll free telephone number for the Adult Abuse and Neglect Hotline in an accessible location for residents or visitors to use if needed or post the name, address and phone number for the Long-Term Care Ombudsman and resident rights in a form and manner accessible to the residents and visitors on the secured unit. 3. During an interview on 1/12/23 at 11:03 A.M., Certified Nurse Aide (CNA) I said…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-01-12 · tag F0625 — widespreadNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide written information to the resident and/or resident's representative of the facility's bed hold policy at the time of transfer to the hospital for two residents (Residents #1 and #20). The facility census was 44. 1. Review of the facility's Bed Hold Guidelines, undated, showed the facility will notify all residents and/or their representative of the bed hold policy guidelines upon admission, at the time of transfer to the hospital or leave, and at the time of non-covered therapeutic leave. Review of Resident #1's census information showed staff documented the resident was transferred to the hospital on [DATE]. Further review showed staff did not document they notified the resident or the resident's representative of the facility's bed hold policy. Review of Resident #20's census information showed staff documented the resident was transferred to the hospital on [DATE]. Further review showed staff did not document they notified the resident or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-01-12 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to post the required nurse staffing information, which included the facility census, and the the actual hours worked, by both licensed and unlicensed nursing staff directly responsible for resident care, per shift, and on a daily basis. The facility census was 44. 1. Review of the policies provided by the facility showed they did not contain a policy for the nurse staff posting. 2. Observation on 1/09/23 at 11:27 A.M., showed the nurse staff posting at the front entrance did not include the total number of actual hours worked for licensed or unlicensed nursing staff, or the facility census. Observation on 1/10/23 at 8:43 A.M., showed the nurse staff posting at the front entrance did not include the total number of actual hours worked for licensed or unlicensed nursing staff, or the facility census. Observation on 1/11/23 at 8:00 A.M., showed the nurse staff posting at the front entrance did not include the total number of actual hours worked for licensed or unlicensed nursing staff, or the facility census. 3.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-01-12 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, facility staff failed to maintain an ongoing Quality Assessment and Assurance (QAA), (identification, assessment, correction and monitoring of important aspects of resident care to enhance quality) program and committee that consisted of the minimum required members. The facility census was 44. 1. Review of the facility's QAA Policy, undated, showed: -Facility leaders may include, but are not limited to the administrator, Director of Nursing (DON), Dietary Manager (DM) and Director of Activities (DA). -Indicate goals the plan strives to meet; -Goals should be specific, measurable, relevant and have a timeline for completion; -The leadership of the building will ensure appropriate and adequate resources are available for the facility to carry out the QAPI (Quality Assurance and Performance Improvement) plan; -Facility monitoring systems include processes to monitor adverse events and investigation protocols to include action plans to prevent reoccurrences. 2. During an interview on 1/10/23 at 2:26 P.M., the Administrator said the facility has not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-01-12 · tag F0888 — widespreadEnsure staff are vaccinated for COVID-19
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to implement policies and procedures to ensure one staff member was fully vaccinated for Coronavirus 2019 (COVID-19). The facility had 4% of employees not fully vaccinated or with an approved exemption. The facility had zero resident COVID-19 infections in the previous four weeks, and zero resident hospitalizations. The facility census was 44. 1. Review of the facility's COVID-19 Staff Vaccination Requirements, dated 1/18/22, showed: -By, March 15, 2022, the COVID-19 primary vaccination series be completed and that staff are fully vaccinated, except staff who have been granted exemptions, or those whom COVID-19 vaccination must be temporarily delayed as recommended by the Centers for Disease Control (CDC) due to clinical precautions and considerations; -Completion of a primary vaccination series is defined as the administration of a single-dose vaccine or the administration of all required doses of a multi-dose vaccine; -The CDC defines fully vaccinated as: two weeks after an individual received two doses in a 2-dose…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$237,995 in federal fines across 1 penalty.
- $237,995 — penalty dated 2024-06-26
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.4 | -1.4 vs chain |
| Health inspection | 1 of 5 | 2.8 | -1.8 vs chain |
| Staffing | 2 of 5 | 2.2 | -0.2 vs chain |
| Quality measures | 2 of 5 | 2.4 | -0.4 vs chain |
The other 55 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 55; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| LINCOLN, JAMES | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | 50% | since 09/01/2016 |
| LINCOLN, JUDY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 09/01/2016 |
| LTC MANAGEMENT SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 09/01/2016 |
CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 28% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265482. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.