Lebanon South Nursing & Rehab
514 West Fremont Road, Lebanon, MO 65536 · For profit - Limited Liability company · 116 certified beds · (417) 532-5351 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- it has an abuse, neglect, or exploitation citation (F0602), cited Apr 2021
- it has 1 actual-harm citation
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
- about 36% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 20.7% | 18.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 2.4% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 3.9% | 1.1% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 1.2% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 16.5% | 18.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 5.2% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 29.1% | 17.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 24.4% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.6% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.1% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 16.3% | 17.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 17.2% | 23.5% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 1.9% | 2.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 81.2% | 63.5% | 79.4% | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
45.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 59 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Therapy staffing: this home’s payroll records show 0.18 therapist hours per resident per day in 2026Q1 — more than 19% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 45.7%CMS range 36.4–55.6 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.8%CMS range 9.1–18.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.5%CMS range 3.6–13.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.92 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 116 beds and averages 67.8 residents a day — about 58% occupied, or roughly 48 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.15 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.61 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.21 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.80 hrs/resident/day on weekends vs 3.29 on weekdays — 15% thinner on weekends. RN hours go from 0.67 to 0.45 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 56% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 11 most serious are shown; the remaining 22 are one tap away and print in full.
- Actual harm · Gcited before2025-02-25 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide care in accordance with professional standards when facility staff failed to complete an ordered x-ray and follow-up with the ordering provider for one resident (Resident #1) who had complaints of leg pain and swelling until, three days after the initial order resulting in delayed treatment of a fractured ankle. The facility census was 74. Review showed the facility did not provide a policy related to resident change in condition. 1. Review of the Resident #1's face sheet (brief information sheet about the resident), showed the following: -admission date of 11/18/22; -Diagnoses included cerebral infarction (stroke - condition where blood flow is interrupted, causing brain tissue to die), heart failure (chronic condition in which the heart doesn't pump blood as well as it should), disorder of bone density and structure (medical condition where the bones lose mineral density and experience changes in their architectural makeup, leading to weakened bones that are more prone to fractures), and pain. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-16 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and interview, the facility failed to ensure all residents were treated with respect and dignity when one staff (Certified Nurse Aide (CNA) B) laid on one resident's (Resident #5) bed, next to the resident, while the resident was sleeping to try and wake the resident. The facility census was 71.Review of the facility policy titled, Resident Rights not dated, showed the following: -The resident has a right to a dignified existence, self-determination and communication with and access to persons and services inside and outside the facility. A facility much protect and promote the rights of each resident;-Resident Rights are to be fully respected and adhered to.Review of the facility policy titled, Patient [NAME] of Rights, not dated, showed the resident shall be treated with consideration, respect and full recognition of their dignity and individuality, including privacy in treatment and in care of your personal needs.1. Review of Resident #5's face sheet (a brief summary of the resident's medical and admission history) showed the following:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-16 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement an effective and complete grievance policy when staff failed to document and track residents' grievances,failed to make prompt efforts to resolve the residents' grievances and failed to provide a written summary of conclusions regarding the residents' grievances filed in resident council when the resident council members filed grievances/complaints regarding missing items, untimely responses to call lights, and rude/disrespectful staff. The facility census was 71.Review of the facility's policy titled, Grievance Protocol, not dated, showed the following: -The purpose of the grievance/complaint report and grievance log is to provide a written record of each resident and family concern and to ensure proper follow-up through the appropriate discipline;-The Social Service Director (SSD) is responsible for the program, although the Administrator is ultimately responsible for the proper implementation of the program. The social service director informs the administrator of each incident;-The appropriate situations for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-06 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide care per standards of practice when staff failed to ensure staff obtained, clarified, and followed physician's orders for the use of one resident's (Resident #1) implanted port (device placed under the skin that provides long-term access to a vein for treatments like chemotherapy, intravenous (IV) fluids, nutrition, or for drawing blood, eliminating repeated needlesticks through the skin) to administer an IV antibiotic when staff failed to de-access the port as ordered and failed to obtain orders regarding port site dressing changes. A sample of four residents were reviewed. The facility census was 65. Review of facility policies showed the facility did not provide a policy or procedure pertaining to the use of a port for treatments or medications. 1. Review of Resident #1's face sheet showed the following:-admission date of 07/17/24 with re-admission date of 01/05/26;-Diagnoses included chronic kidney disease, presence of vascular implants and grafts, altered mental status, chronic autoimmune liver…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-05-23 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility staff failed to employ a qualified dietary manager for food and nutrition services with accredited education in food service management when the Dietary Manager's certified was expired. The facility census was 65. Review of the facility policy titled, Dining Services Department, dated May 2015, showed the following: -Dining services department supervision was to be under the guidance of a full-time person qualified by training and experience; -The Dining Services Manager (DSM) was to make sure that procurement and production and food products was carried out to ensure the resident a sufficient quantity of wholesome and nourishing food acceptable variety and quality. 1. Review of the Dietary Manager's (DM) certification showed the DM(DM) had a ServSafe Certification for completing the standards set forth for the ServSafe Food Protection Manager Certification Examination, dated 03/02/20, with a date of expiration 03/04/25. During an interview on 05/23/25, at 10:00 A.M. the DM said the following: -She had been DM since March of 2024;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-05-23 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards of practice and in a manner to prevent possible contamination when the facility staff failed to keep dented cans separate from other canned goods, failed to maintain contact surfaces in a manner that would prevent possible contamination of food, failed to sanitize the food thermometer between items, failed to ensure all food items were properly labeled and sealed, and when staff failed to use only food items stored in a safe manner when preparing food. The facility census was 65. 1. Review of the 2022 Food and Drug Administration (FDA) Food Code showed the following information: -Depending on the circumstances, rusted, and pitted or dented cans may present a serious potential hazard; -Damaged or incorrectly applied packaging may allow the entry of bacteria or other contaminants into the contained food; -If the integrity of the packaging has been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-05-23 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain an effective infection prevention and control program when the facility staff failed to follow standard precautions (the infection prevention measures that apply to all resident care, regardless of suspected or confirmed infection status of the resident, in any setting where healthcare is being delivered) during medication passes, when the facility staff failed to perform hand hygiene between residents during medication passes, and failed to disinfect the multi-use glucometers (a medical device that measures the amount of glucose (sugar) in the blood stream. The facility also failed to ensure employees were screened to identify communicable diseases when facility staff failed to obtain and document tuberculosis (TB - an infectious disease caused by bacteria that most often affects the lungs) testing/screening (also known as a Mantoux test, or tuberculin skin test (TST)) results for one staff member and failed to record the skin test results in millimeters (mm) induration as required. The facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-05-23 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a sanitary environment for all staff and residents, when staff failed to maintain the floors, deep fryer, and plastic containers clean and free of dirt. The facility census was 65. Review of the facility policy titled, Nutrition and Dining Services Manual, dated May of 2015, showed the following: -It is the responsibility of the Dining Services Manager (DSM) to enforce the cleaning schedules and to monitor the completion of assigned cleaning tasks; -Daily, weekly, and monthly cleaning schedules prepared by the DSM with all cleaning tasks listed will be posted in the dietary department; -Specify the days the cleaning schedule will be done, who is responsible to do the cleaning by shift and position, post the schedule prior to the beginning of each week, and staff will initial in the column under the day the task is completed. Review of the Food and Drug Administration (FDA) 2022 Food Code showed the non-food contact surfaces of facilities, equipment, and utensils used in the operation of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-23 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a medication error rate less than 5 percent when facility staff made three mediation errors out of 25 opportunities resulting in in a medication error rate was 12 % affecting three residents (Resident #15, #39, and #61). The facility census was 65. Review showed the facility did not provide a policy regarding insulin administration. Review of Humalog (insulin lispro injection - a rapid acting insulin) Manufacturer's Instructions, dated 03/2013, showed the following: -Pull the pen cap straight off and wipe the rubber seal with an alcohol swab; -Pull off the paper tab from outer needle shield; -Push the capped needle straight onto the pen and turn the needle forward until it is tight; -Pull off the outer needle shield, but do not throw it away; -Pull off the inner needle shield and throw it away; -Turn the dose knob to select 2 units; -Hold the pen with the needle pointing up, tap the cartridge holder gently to collect air bubbles at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-23 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure resident were free of significant medication errors when staff failed to prime insulin pens before insulin administration for three residents (Resident #15, #39, and #61). The facility census was 65. Review showed the facility did not provide a policy regarding insulin administration. Review of Humalog (insulin lispro injection - a rapid acting insulin) Manufacturer's Instructions, dated 03/2013, showed the following: -Pull the pen cap straight off and wipe the rubber seal with an alcohol swab; -Pull off the paper tab from outer needle shield; -Push the capped needle straight onto the pen and turn the needle forward until it is tight; -Pull off the outer needle shield, but do not throw it away; -Pull off the inner needle shield and throw it away; -Turn the dose knob to select 2 units; -Hold the pen with the needle pointing up, tap the cartridge holder gently to collect air bubbles at the top and while holding the pen up, push the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-23 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure all food was prepared in a manner that conserved the nutritional value of the food when staff failed to follow approved recipes for preparation of pureed recipes potentially affecting the nutritional value of the food prepared. The facility census was 65. Review of the facility policy titled, Types of Diets, dated May of 2015, showed the following: -Regular mechanical soft was a diet that followed the regular diet and was modified mainly in the method of preparation to accommodate residents when chewing is difficult/limited. Meat will be chopped or ground; -Pureed diet was the diet for the edentulous resident and residents with swallowing difficulties. Foods were blended to mashed potato consistency or altered to meet the needs of the resident, using as little liquid as possible. 1. Review of the approved recipe for spaghetti with meat sauce showed the following: -Brown meat until product temperature reaches 160 degrees Fahrenheit (F) for 15 seconds and pour off excess fat. -Combine sauce (canned…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 22 citations
- Potential for harm · D2025-05-23 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a clean, comfortable, and homelike environment, for all resident when the facility failed to maintain a sanitary and orderly interior room for two residents (Resident #10 and Resident #15. The facility census was 65. Review of the facility's policy titled, Cleaning Guidelines-Bed Mattress, undated, showed the following information: -Mattress are to be cleaned when soiled, on bath days, and when the room is deep cleaned; -Bed linen should be removed and placed in dirty linen barrel and any debris should be removed; -Spray the mattress with disinfectant and wipe clean. Allow the bed to air dry; -Make the bed with fresh linen after mattress has dried. Review of the facility's policy, titled Pest Control, undated, showed the following information: -The facility will have a pest control contract which provides frequency treatment of the environment for pests; -Monitoring the environment will be done by the facility's staff; -Pest…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-23 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, facility staff failed to complete a significant change Minimum Data Set (MDS - a federally mandated comprehensive assessment instrument completed by facility staff) within the required 14 days after hospice service admission for one resident (Residents #4) of twenty sampled residents. The facility had a census of 65. 1. Review of Resident #4's face sheet showed the following: -admission date of 06/01/23; -Diagnoses included Alzheimer's dementia, anxiety, arthritis, and type 2 diabetes. Review of the residents physician's orders showed an order, dated 06/25/24, for hospice consultation. Review of the resident's hospice agreement showed the agreement signed on 06/27/24. Review of the resident's care plan, last reviewed 04/03/25, showed on 12/20/24, staff care planned the resident had chosen to be placed on hospice services (186 days after hospice services were started). Review of the resident's quarterly MDS, dated [DATE], showed the the resident was not on hospice services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-23 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide services that met professional standards of quality when the facility failed to document completion of proper notification and post fall assessments/monitoring for one resident (Resident #16) who was found on the floor by staff. The facility census was 65. Review of the facility's policy, titled Event Investigation, undated, showed the following information: -Complete a report of event form as soon as possible whenever there is an unusual, unexpected, and/or unintended event that is not consistent with the routine operation of the facility, the routine care of the resident and/or adversely effects or has the potential to adversely affect a resident or visitor; -The form should be completed with falls or when a resident is found on the floor; -The report should include facility name, resident identification, date and time of the event, description of the event, witness information, primary diagnoses, cognitive status, location of the event, equipment involved, type of event, observations, location of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide respiratory care per standards of practice when staff failed to ensure oxygen and nebulizer tubing were stored properly when not in use when the nebulizer tubing and mouthpiece was noted to be on the floor and not in protective cover for one resident (Resident #2 ), noted to be on the chair and not in protective covering for one resident (Resident #4), and oxygen nasal cannula (thin, flexible tube that delivers oxygen through the nose) and tubing was on the back of the resident's wheelchair not in a protective bag for one resident (Resident #3) in a common area. The facility census was 74. Review of facility policy titled Oxygen Administration, undated, showed the following: -Purpose of policy was to administer oxygen to the resident when insufficient oxygen is being carried by the blood to the tissues; -Connect nasal cannula tubing to humidifier outlet and adjust liter flow as ordered; -Place prongs of cannula into the resident's nares (nose); -Adjust elastic loosely around head above ears; -At…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-25 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to establish and maintain an effective infection prevention and control program when staff failed to educate staff on and implement a process for Enhanced Barrier Protection (EBP - are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes) policy and procedure when staff did not wear gowns when completing catheter (a flexible tube that drains urine from the bladder) care for two residents (Resident #2 and #4). The facility census was 74. Review of the Centers for Disease Control and Prevention (CDC)'s Considerations for Use in Skilled Nursing Facilities, dated 06/2021, showed the following information: -MDRO transmission is common in skilled nursing facilities, contributing to significant morbidity and mortality for residents and increased costs for the health care system; -EBP involves gown and glove use during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as those at increased risk…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-10-06 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to keep all food safe from potential contamination when staff stacked clean, wet dishes tracking water in them, when staff failed to keep food containers sealed, when staff failed to keep the walk-in freezer clean, and when failed to complete proper hand hygiene and used bare hands to touch ready to eat food while proving meal assistance to six residents (Resident #36, #31, #8, #9, #20, and #62). The facility. The facility census was 64. 1. Review of the facility's policy titled General Dish Room Sanitation, by Nutrition and Dining Services Manual, dated May 2015, showed the following information: -All items are to be air dried; -No moisture can be found on any stacked item. Review of the 1999 Food Code, issued by the Food and Drug Administration, showed the following information: -After cleaning and sanitizing, equipment and utensils shall be air-dried or used after adequate draining before contact with food. -Items must be allowed to drain and to air-dry before being stacked or stored. Stacking wet items such…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-06 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the resident and/or the resident's representative of a transfer or discharge to the hospital, including the reason for the transfer, in writing for three residents (Residents #23, #45, and #21) of 21 residents sampled. The facility census was 64. Review showed the facility did not provide a policy regarding written transfer notices. Review of a facility form letter Emergency Transfer Notice showed the following: -Staff should fill in the spaces for: date, resident name, responsible party/representative name and address, transferring facility name, effective date, Ombudsman information, hospital/facility name and address, facility contact phone number, and name of Administrator. 1. Review of Resident #23's face sheet (gives basic profile information) showed the following: -admission date 12/28/19; -Diagnoses included high blood pressure, metabolic encephalopathy (abnormal brain function caused by infection or other body organ misfunction),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-06 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to give written information to the resident and/or resident's representative of the facility's bed hold policy for three residents (Residents #23, #45, and #21) who were transferred out to the hospital. A sample of 21 residents was selected for review in a facility with a census of 64. Review of the facility's form entitled Bed Hold Guidelines, undated, showed the following: -This facility will notify all residents and/or their representative of the bed hold guidelines. This notification shall be given on admission to the facility, at the time of transfer to the hospital, and at the time of non-covered therapeutic leave; -Medicare does not pay for any type of bed hold. If the resident is discharged to the hospital, or goes out of the facility for overnight leave of absence, the bed may be held by paying the current room rate for bed being reserved; -Medicaid will pay for up to three hospital leave days when certain criteria are met. The criteria is that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-06 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility staff failed to store refrigerated medications at the medication's recommended temperatures and failed to have a system in place to monitor and adjust the temperature as needed. The facility census was 64. Review of the facility's policy titled Storage of Medications, undated, showed the following: -All medications are stored in a safe and secure area; -Medications requiring refrigeration are stored in a refrigerator located in the medication room located behind the nurses' station. -Medications are stored separately from food and are labeled accordingly. Review of the Centers for Disease Control and Prevention (CDC) guidelines for vaccines, dated 03/26/21, showed the following: -Never freeze refrigerated vaccines; -Ideal temperature of refrigerated vaccines is 40 degrees Fahrenheit (F); -Refrigerator temperature should be between 36 and 46 degrees F; Review of the Levemir (insulin) package insert, dated December 2022, showed the following: -Keep the Levemir pen or vial in cool storage at 36 degrees F to 46 degrees F;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-06 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow their infection control policies and procedures when staff failed to ensure the first and second step of a required two step tuberculosis (TB-a communicable disease that affects the lungs characterized by fever, cough, and difficulty breathing) screening test was administered timely for three out of ten randomly chosen employees. The facility census was 64. Review of the facility's TB policy titled Tuberculosis Control, undated, showed the following information: -If a new hire is unable to show documentation of a current TB two step and the results, then the first step PPD (Mantoux method purified protein derivative (PPD - a skin test to determine if someone has tuberculosis)) will be administered by the nursing department; -This will be documented on the employee immunization record; -The results must be read prior to or no later than the staff member's start date; -The results will be documented in millimeters; -The Director of Nursing (DON) or designee will maintain records of required chest x-ray and documented…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-06 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff treated all residents with dignity and respect when they failed to ensure two residents (Residents #8 and #20) were appropriately dressed in common areas. A sample of four residents was selected for review in a facility with a census of 64. Review showed the facility did not provide a facility policy addressing residents' right to dignity and respect. 1. Review of Resident #8's face sheet (gives basic profile information) showed the following information: -admission date of 01/17/22; -Diagnosis included rheumatoid arthritis (chronic progressive disease causing inflammation in the joints and resulting in painful deformity and immobility, especially in the fingers, wrists, feet, and ankles), muscle wasting (thinning or loss of muscle tissue) and atrophy (gradual decline in effectiveness) multiple sites, abnormal weight loss, abnormal posture, and type 2 diabetes mellitus (a problem in the way the body regulates and uses sugar as a fuel) with mild non-proliferative diabetic retinopathy (eye…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-06 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to promote and facilitate self-determination when staff failed to honor two residents' (Resident #15 and #35) reasonable shower preferences. The facility census was 64. Review of the facility's policy titled Bath (Shower), undated, showed the purpose was to maintain skin integrity, comfort, and cleanliness. 1. Review of Resident #15's face sheet (admitting demographic and payee information) showed the following: -admission date of 07/21/13; -Diagnoses included age-related cognitive decline, personal history of (healed) traumatic fracture, anxiety disorder, atrial fibrillation, and retention of urine. Review of the resident's admission Minimum Data Set (MDS - federally mandated assessment completed by facility staff), dated 7/26/23, resident required assistance of one person for showering. Review of the resident's current care plan, last revised 07/27/23, showed staff did not address the resident's shower/bathing preferences. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, the facility failed to provide consistent and timely showers/baths for all residents to maintain good grooming and personal hygiene when one dependent resident (Resident #8) did not receive timely showers and had hair that appeared oily and unkept. The facility's census was 64. Review showed the facility did not provide a policy specific to the scheduling of and/or providing assistance with residents' showers. 1. Review of Resident #8's face sheet (gives basic profile information), showed the following information: -admission date of 01/17/22; -Diagnoses included rheumatoid arthritis (chronic progressive disease causing inflammation in the joints and resulting in painful deformity and immobility, especially in the fingers, wrists, feet, and ankles), muscle wasting (thinning or loss of muscle tissue) and atrophy (gradual decline in effectiveness) multiple sites, abnormal weight loss, abnormal posture, and type 2 diabetes mellitus (a problem in the way the body regulates and uses sugar as a fuel) with mild non-proliferative diabetic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-06 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to obtain physicians orders for use, complete a pre-use assessment, obtain informed consent, and ensure measurements were within safety guidelines prior to bed rails being placed on the beds of two residents (Residents #12 and #55) of two residents sampled. Staff failed to care plan the use of bed rails for one resident (Resident #12). The facility census was 64. Review of a facility policy and procedure entitled Bed Rails, undated, showed the following: -Bed rails (also referred to as side rails, safety rails, mobility bars, etc.) are constructed of metal or plastic, and are available in various sizes (e.g., full length rails, half rails, quarter rails). Bed rails may be positioned in various locations on the bed; upper or lower, one or both sides; -The objective of the bed rail use policy is to determine if resident use is safe and appropriate; -Prior to the use of bed rails the facility should complete the Bed Rail Observation including the following: observation detail, clinical assessment, alternatives…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-06 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility staff failed to maintain a system that accounted for all controlled medications when staff failed to document administration of a controlled medication on the Control Substance and failed to ensure an accurate count of the controlled medication for one resident (Resident #14). The facility census was 64. Review of the facility policy titled, Controlled Substance Medication Policy, undated, showed the following: -Nurses are to count all narcotics at the beginning and end of every shift and sign the narcotic sheet prior to taking over the narcotic cart. 1. Review of Resident #14's face sheet (brief resident profile) showed the following information: -admission date of 07/06/23; -Diagnoses included weakness, anxiety, pain, hypertension (high blood pressure), and transient ischemic attack (TIA - a brief stroke-like attack). Review of the resident's care plan, revised on 10/05/23, showed the following information: -Resident was at risk for pain related to spinal fusion (surgery connecting two or more bones together) and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-06 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure food was prepared in a form to meet each resident's needs when staff staff failed to serve one resident (Resident #62) a physician ordered pureed diet. The facility had a census of 64. 1. Review of Resident #62's face sheet (a brief resident profile) showed the following information: -admission date of 08/04/23; -Diagnoses included cerebral infarction (stroke) and weight loss. Review of the resident's Physician Order Sheet (POS), current as of 10/06/23, showed the following orders: -An order, dated 08/04/23, for pureed diet; -An order, dated 08/04/23, for speech therapy to evaluate and treat as needed. Review of the resident's Speech Therapy Treatment Encounter notes showed the following: -Encounter note, dated 08/08/23, showed the resident should remain on puree diet due to lethargy (weakness) and right sided pocketing of regular hard solids; -Encounter note, dated 08/09/23, showed the resident was unable to chew fully and pocketed solid food on the left side. Review of the resident's annual Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-04-05 · tag F0602 — failed to protect residents from theft of their belongings — patternProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure four residents (Resident #9, Resident #18, Resident #21 and Resident #28) remained free from misappropriation of property, when the business office manager (BOM) withdrew cash from residents' bank accounts and did not give the money to the residents. The facility's census was 49. Record review of the facility's policy, Abuse, Neglect, and Misappropriation of Property, dated 11/28/16, showed the following: -The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation, including freedom from corporal punishment, involuntary seclusion and any physical or chemical restraint not required to treat the resident's medical symptoms. Record review of the facility's policy titled Facility/BOM Resident Trust Workflow, undated showed the following: -Withdrawals: -Before issuing personal spending money to a resident, first check Matrix Resident Trust to ensure the funds are available; -Cash will be issued…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-04-05 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to maintain sufficient staff to provide timely monitoring of two residents (Resident #26 and #31) for needed incontinent care; to provide bath/showers as preferred/needed for two residents (Resident #31 and #46); to provide adequate staff to assist four residents (Resident #7, #20, #26, and #41) with meals; and to answer call lights timely. The facility census was 49. Record review showed the facility did not provide a policy regarding frequency of showers or how often staff should make rounds/observations on residents. 1. Record review of the Resident Census and Conditions form, (form staff required to complete on annual survey) completed by the Director of Nursing, dated 3/29/21, showed the following information: -Census of 49 residents; -Twenty-eight residents required assistance of one to two staff for bathing; -Fifteen residents dependent on staff for bathing; -Forty-one residents required assistance of one to two staff for eating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-04-05 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents were free of significant medication errors when staff failed to administer the correct dose of insulin per the physician's order for three residents (Resident #33, Resident #34 and Resident #39). The facility census was 49. Record review showed the facility did not provide a policy regarding administration of sliding scale insulin 1. Record review of Resident #34's face sheet showed the following: -Resident admitted to the facility on [DATE]; -Diagnoses included chronic obstructive pulmonary disease (COPD - refers to chronic bronchitis and emphysema, a pair of two commonly co-existing diseases of the lungs in which the airways become narrowed. This leads to a limitation of the flow of air to and from the lungs causing shortness of breath), hypertension (high blood pressure), and Type 2 diabetes (an impairment in the way the body regulates and uses sugar (glucose) as a fuel). Record review of the resident's quarterly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-04-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to wash or sanitize hands per nursing standards for infection control when providing incontinent care and/or grooming for six residents (Resident #7, #20, #26, #31, #41 and #152). The facility had a census of 49. Record review of the facility's policy titled, Nursing Guidelines Manual, Handwashing, dated March 2015, showed the following information: -Turn on the water and adjust temperature; -Soap hands well; -Rub hands briskly, paying special attention to area between fingers; -Use brush to clean under nails as necessary; -Rinse with hands lowered to allow soiled water to drain directly into sink; -Do not splash water onto clothing; -Do not allow hands to touch sink; -Use disposable hand towel to turn off faucet and dry hands well, especially between fingers; -Apply moisture barrier if desired. Record review of the facility's policy titled, Nursing Guidelines Manual, Hand Cleanser (Antiseptic), dated March 2015, showed the following information: -Place the container of antiseptic solution on the medication cart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-04-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide adequate nail care and personal hygiene assistance for two dependent residents (Resident #31 and #152) following incontinent episodes. The facility census was 49. Record review of the facility's policy titled, Bath (Partial) (Nursing Guidelines Manual, March 2015), showed the following information: -Care of fingernails and toenails is part of the bath. Be certain nails are clean. 1. Record review of Resident #152's face sheet showed the following: -Resident admitted to the facility on [DATE]; -Diagnoses included psoas (lower back) muscle abscess (an enclosed collection of liquefied tissue) and intervertebral disc degeneration, lumbar region. Observation on 3/30/21, at 11:08 P.M., showed the following: -Certified Nurse Aide (CNA) C and CNA E entered the resident's room to answer the call light; -The resident was on the bed with feces covering his/her hands and under his/her fingernails; -The resident was incontinent of stool and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-04-05 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure staff followed physician orders regarding administration of the oxygen at the correct liters per minute (LPM - measurement of oxygen) and failed to keep water in the humidifier (bubble-type humidifier provides long-lasting moisture for utmost patient comfort during oxygen therapy) used with supplemental oxygen for one resident (Resident #48). The facility census was 49. Record review of the Journal of Respiratory Care, Volume 58, Issue 8, article titled, Humidification of Inspired Oxygen, dated August 2013, showed the following information: -Exposure to dry and undiluted oxygen may cause mucosal dryness and irritation; -Chronic exposure may cause local inflammation, bleeding of the mucosa, and possibly nasal-septal perforation; -Oxygen therapy is usually combined with a humidification device, to prevent mucosal dryness; -Because oxygen concentrator tanks deliver absolutely dry oxygen, humidification is recommended by some; -If…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to JAMES & JUDY LINCOLN — 56 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.4 | -0.4 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 3 of 5 | 2.2 | +0.8 vs chain |
| Quality measures | 2 of 5 | 2.4 | -0.4 vs chain |
The other 55 homes this chain runs (chain average 2.4★, per CMS)
Showing 40 of 55; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| LINCOLN, JAMES | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 12/01/2014 |
| LINCOLN, JUDY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 12/01/2014 |
| KNIGHT, THERESA | Individual | W-2 MANAGING EMPLOYEE | — | since 04/25/2022 |
| LTC MANAGEMENT SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2014 |
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.2M paid to related parties — landlords or management companies under common ownership — equal to about 36% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265428. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.