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Laconia Rehabilitation Center

175 Blueberry Lane, Laconia, NH 03246 · For profit - Corporation · 120 certified beds · (603) 524-3340 Medicare & Medicaid certified

Call the home — (603) 524-3340 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited May 20251 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$7,901 in federal fines
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (21) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $7,901 in federal fines (most recent 2024-01-04)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
734 N Main St · (603) 527-1855 · Call to confirm hours
Pharmacy
96 Church St · (603) 759-2895 · Call to confirm hours
Grocery
67 Water St · (603) 528-2145 · Call to confirm hours
Park
915 N Main St · (603) 524-5046 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased24.3%22.7%15.4%worse
Long-stay residents who lose too much weight7.5%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%1.1%0.9%better
Long-stay residents with a urinary tract infection2.2%2.1%2.0%worse
Long-stay residents with depressive symptoms3.1%13.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better
Long-stay residents with falls causing major injury1.1%4.4%3.3%better
Long-stay residents whose ability to walk worsened19.0%17.5%16.1%worse
Long-stay residents on antianxiety or hypnotic medication15.6%19.0%18.9%better
Long-stay residents given the seasonal flu vaccine97.0%98.0%95.3%typical
Long-stay residents with pressure ulcers7.7%4.2%4.7%worse
Long-stay residents with worsening bladder/bowel control23.1%25.7%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table10.0%17.8%17.1%better
Short-stay residents who newly got an antipsychotic medication2.8%1.3%1.4%worse
Short-stay residents given the seasonal flu vaccine57.3%83.0%79.4%worse
Short-stay residents rehospitalized after admission15.1%22.2%22.6%better
Short-stay residents with an outpatient ER visit10.8%13.4%12.0%better
Long-stay hospitalizations per 1,000 resident days1.211.641.67better
Long-stay outpatient ER visits per 1,000 resident days0.731.871.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

54.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 147 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

54.1%U.S. median 51.5%
Got home and stayed home
12.7%U.S. median 10.7%
Went back to hospital
50.0%U.S. median 56.6%
Met the expected recovery
0.31U.S. median 0.31
Therapy hours / resident / day
0.15hours / resident / day
Physical therapy
0.15hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 50.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 110 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 50% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF54.1%CMS range 43.6–60.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.7%CMS range 10.0–16.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge50.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge44.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge45.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.6%CMS range 4.2–10.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.041.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.69
RN hours/ resident / day
0.89
LPN hours/ resident / day
2.06
Aide hours/ resident / day
3.65
Total nurse hours/ resident / day
0.38
RN hoursweekends
28.4%
Total nursing turnover
40.9%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 103.9 residents a day — about 87% occupied, or roughly 16 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.65 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.06 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.21 hrs/resident/day on weekends vs 3.82 on weekdays — 16% thinner on weekends. RN hours go from 0.81 to 0.38 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 28% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

2
deficiencies at the latest standard inspection (2025-05-30)
3
at the previous standard inspection (2024-05-31)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

21 citations, most serious first. The 11 most serious are shown; the remaining 10 are one tap away and print in full.

  • Actual harm · Gcited before2024-01-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and policy review it was determined that the facility failed to properly assess the resident after a fall for 1 of 1 residents reviewed for accidents (Resident Identifier is #1). Findings include: Review on 1/4/24 of Resident #1 Brief Interview for Mental Status (BIMS) dated 9/8/23 revealed a score of 15 which indicated that Resident #1 was cognitively intact. Further review of Resident #1's physician's orders revealed the following order for an anticoagulant for Resident #1: Apixaban 5 mg [milligrams], 1 tablet by mouth every 12 hours for anticoagulant, start date 10/13/22. Interview on 1/4/24 at approximately 9:15 a.m. with Resident #1 revealed that he/she was being transported to an appointment on 11/28/23 by Staff D (Wheelchair Van Driver) via the facility wheelchair van. Interview further revealed that Resident #1 had on a waist seat belt but not a shoulder seat belt when the incident occurred. Resident #1 stated that a car pulled out in front of them and Staff D slammed on the brakes causing him/her to land on the floor of the van with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2025-05-30 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #6 Review on 5/30/25 of Resident #6's care plan meeting notes revealed that Resident #6 had care plan meetings on 11/29/24 and 1/10/25. There was no evidence of a quarterly care plan meeting documented after 1/10/25. Resident #22 Interview on 5/28/25 with Resident #22 at approximately 11:30 a.m. revealed that Resident #22 reported that he/she had was not invited or participated in a care plan meeting for about 6 months. Review on 5/30/25 of Resident #22's care plan meeting notes revealed that Resident #22 had a care plan meeting on 11/27/24. Interview on 5/30/25 at approximately 10:50 a.m. with Staff D (Regional Nurse) confirmed that there is no evidence of quarterly care plan meetings being completed after 11/27/24. Resident #23 Review on 5/30/25 of Resident 23's care plan meeting notes revealed that Resident #23 had a care plan meeting on 9/7/24 and 5/1/25. Further review revealed that there was no evidence of a quarterly care plan meeting documented in December of 2024 or March of 2024. Resident #29…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-30 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that the facility failed to report an injury of unknown source timely to the State Survey Agency (SSA) for 1 of 2 residents reviewed for accidents in a final sample of 24 residents (Resident identifier is #7). Findings include: Review on 5/30/25 of Resident #7's medical records revealed a nurses note, dated 5/25/25, that stated Resident #7 had been sent to the emergency room for evaluation due to complaints of right wrist pain. Further review of Resident #7's medical record revealed a nurses note, dated 5/26/25, .brace for right wrist fx (fracture) .can be worn as long as needed for comfort and support. No other acute findings . Interview on 5/30/25 at approximately 9:00 a.m. with Staff A (Administrator) revealed that they were told about Resident #7's injury on 5/26/25. Staff A revealed that the source of the injury is unknown. Staff A confirmed that it was not reported to the SSA. Review on 5/3/25 of facility policy titled Abuse Prohibition, dated 1/24/22, revealed: 6.4 Injuries of unknown origin will be investigated to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and policy review, it was determined that the facility failed to establish and maintain a system of records of receipt and disposition of controlled drugs in sufficient detail to enable an accurate reconciliation for 3 out of 7 residents reviewed for controlled drugs (Resident Identifiers are #2, #6, and #7). Findings Include: Resident #7 Review on 10/1/24 of the controlled drug record for the Opechee Cart #1 for Resident #7's Diazepam 10 milligram (mg) tablets revealed that there were 22 tablets remaining on 9/30/24 at 8:20 a.m. Observation on 10/1/24 at approximately 9:20 a.m. with Staff A (Registered Nurse (RN)) of Resident #7's Diazepam 10 mg medication card revealed that there were 21 tablets remaining in the medication card. Interview on 10/1/24 at approximately 9:21 a.m. with Staff A confirmed the above findings. Resident #6 Review on 10/1/24 of the controlled drug record for Winnisquam D Cart for Resident #6's Clonazepam 0.5 mg tablets revealed that there were 58 tablets remaining on 10/30/24 at 10 p.m. Observation on 10/1/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, policy review, and interview, it was determined that the facility failed to maintain locked storage of medications and biologicals in 1 of 3 medication carts. Findings include: Observation on 10/1/24 at 12:30 p.m. of Staff A (Registered Nurse) revealed they were at the Opechee Unit medication cart and walked into the medication room, leaving the medication cart unlocked in the hallway and out of sight until 12:33 p.m. with no other staff in the area of the medication cart. One resident was in the hallway in the area of the medication cart. Interview on 10/1/24 at 12:35 p.m. with Staff A confirmed the above findings. Review on 10/2/24 of the facility's policy, Storage and Expiration Dating of Medication, Biologicals, revised 8/7/23, revealed: .3.3 Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors .

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-31 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to ensure that activities were provided to support residents based on the resident's choices and care plan for 1 out of 1 residents reviewed for activities in a final sample of 23 residents (Resident Identifier is #106). Findings include: Resident #106 Observation on 5/29/24 at 9:48 a.m. in Resident #106's room revealed that Resident #106 was awake in her wheelchair with the television off. Resident #106 was staring into the hallway. Interview on 5/29/24 at 11:49 a.m. with Resident #106's family member revealed that he/she was concerned of the lack of music or television when he/she comes to visit Resident #106. Resident #106's family stated that Resident #106 may not be able to participate in activities, however Resident #5 can still listen, especially to activities like live music. He/She stated that Resident #106 was a singer and loved music, especially classical. Observation on 5/29/24 at 1:53 p.m. of the dining room revealed that there was a musician playing music for residents.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-31 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined that the facility failed to maintain infection control practices in regards to cleaning equipment during wound care in 1 out of 1 observations of pressure ulcer care observed in a final sample of 23 residents (Resident Identifier is #27). Findings include: Review on 5/31/24 of Resident #27's Skin and Wound Evaluation, dated 5/28/24, revealed that Resident #27 had a Deep Tissue Pressure Injury to the right dorsum hallux of the foot, measuring 0.1 by 0.4 by 0.5 centimeters. Review on 5/31/24 of Resident #27's May 2024 Treatment Administration Record revealed the following treatment orders: Cleanse pressure injury to right foot base of great toe with [wound cleanser], pat dry. Cover with oil emulsion to wound bed only, cover with non adherent foam and .wrap with a gauze bandaged roll every 3 days with a start date of 4/26/24. Cleanse [NAME] injuries to right calf with wound cleanser, pat dry, skin repair cream to dry periwound, apply oil emulsion…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that the facility failed to ensure residents with pressure ulcers had documentation of weekly assessments that contained measurements and descriptions of the pressure ulcers for 2 out of 5 residents reviewed for pressure ulcers (Resident Identifiers are #2 and #3). Resident #2 Review on 8/23/23 of Resident #2's weekly wound evaluations of their facility acquired Stage 3 pressure ulcer on their coccyx revealed the following: 8/23/23 Coccyx Stage 3 measurements 1.06 cm (centimeters) x (by) 1.52 cm; 8/10/23 Coccyx Stage 3 measurements 4.44 cm x 0.81 cm, progress stalled; 7/17/23 Coccyx Stage 3 measurements 2.9 cm x 0.5 cm, progress stalled; 6/28/23 Coccyx Stage 3 measurements 3.41 cm x 0.74 cm, progress stable; 6/9/23 Coccyx Stage 3 measurements 2.31 cm x 1.05 cm, progress stable; 5/24/23 Coccyx Stage 3 measurements 0.61 cm x 0.58 cm, progress improving. Interview on 8/23/23 at approximately 1:45 p.m. with Staff B (Director of Nursing) confirmed that Resident #2 was missing a total of 8 of the last 13 weeks. Resident #3 Review on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and policy review it was determined that the facility failed to prevent a significant medication error for 1 of 5 residents reviewed for medication errors (Resident Identifier #1). Findings Include: Review on 8/23/23 at 8:30 a.m. of Resident #1's progress note dated 7/3/23 by Staff C (Nurse Practitioner) revealed that Resident #1 had an order for Torsmemide (diuretic) 20 milligram (mg) two times a day that had been discontinued by Staff A (Registered Nurse) on 5/24/23 as he/she thought it was a duplicate order. Review on 8/23/23 of Resident #1's Medication Administration Record (MAR) from 5/23/23 to 7/31/23 revealed that there was no order for Tormedmide from 5/24/23 to 7/3/23 and restarted 7/4/23. Resident #1 had not received the medication during that time period. Further review of the MAR revealed that the resident was taking Tormedmide for edema/congestive heart failure. Interview on 8/23/23 at 2:00 with Staff A (Registered Nurse) confirmed that they had discontinued the order without a physician's order as he/she thought it was a duplicate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-05-11 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined that the facility failed to follow physician's orders for 4 out of a final sample of 35 residents. (Resident identifiers are #112, #56, #94 and #10). Findings include: Standards: [NAME], [NAME] A., and [NAME]. Fundamentals of Nursing. 7th ed. St. Louis, Missouri: Mosby Elsevier, 2009. Page 336- Physicians' Orders The physician is responsible for directing medical treatment. Nurses follow physician's orders unless they believe the orders are in error or harm clients. Therefore you need to assess all orders, and if you find one to be erroneous or harmful, further clarification from the physician is necessary . Resident #112 Interview on 5/9/23 at approximately 9:00 a.m. with Resident #112 revealed that he/she did not feel that their pain was being controlled. Review on 5/9/23 of Resident #112's medical record revealed that Resident #112 was admitted to the facility on [DATE]. Review on 5/9/23 of Resident #112's April and May 2023's Medication Administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-05-11 · tag F0712 — pattern
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that the facility failed to ensure that the resident was seen by a physician at least once every 30 days for the first 90 days after admission, and at least once every 60 days thereafter, alternating with the nurse practitioner for 5 of 6 residents reviewed for physician visits in a final sample of 35 residents (Resident identifiers are #38, #44, #85, #95, and #110). Findings include: Resident #95 Interview on 5/9/23 at 2:14 p.m. with Resident #95 revealed that Resident #95 stated that he/she sees the nurse practitioner, but does not see the physician. Review on 5/11/23 of Resident #95's medical record revealed an admission date of 2/24/22. Further review of the medical record revealed the following provider visits: -On 2/25/22 was the initial visit by the Medical Doctor (MD). -Nurse Practitioner (NP) saw the resident on 5/4/22, 6/15/22, 6/16/22, 6/21/22, 7/14/22, 7/19/22, 7/25/22, 8/8/22, 8/17/22, 8/31/22, 9/26/22, 10/20/22, 11/14/22, 12/21/22, 1/24/23. -MD saw the resident on 2/14/23 (this is 354 days from the initial visit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
Show the remaining 10 citations
  • Potential for harm · Ecited before2023-05-11 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to ensure that medications were labeled with an open date or use by date and expired medications were removed from use for 3 of 3 medication carts observed (Resident identifiers are #14, #16, #26, #43, #52, #60, #70, #89, #98, #106, #108 and #109.) Findings include: Lakeport Unit Medication Cart Observation on 5/9/23 at approximately 8:35 a.m. of the medication cart with Staff F (Licensed Practical Nurse) revealed the following: A clear medication cup containing 13 capsules unlabeled in the right hand second drawer; Resident #89's Ondansetron (antiemetic) 4 milligram (mg) tablets with an expiration date of 7/31/22; Resident #89's Fludrocortisone Acetate (glucocorticoid) 0.1 mg with an expiration date of 12/31/22; Resident #43's two medication cards for Gabapentin (anticonvulsants or nerve pain medication) 100 mg with expiration dates of 12/31/22 and 2/28/23; Resident #43's open Glargine (insulin) pen with no open or use by date, a do not use 28 days after opening sticker and a pharmacy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to assess a residents' ability to self-administer medications for 1 of 9 residents reviewed for choices in a final sample of 35 residents.(Resident identifier is #21). Findings include: Observation on 5/9/23 at 10:58 a.m. of Resident #21's over-bed table revealed an inhaler laying on top of the table. Interview on 5/9/23 at 10:58 a.m. with Resident #21 revealed that he/she used the inhaler when needed and had last used it on 5/8/23. Review on 5/10/23 of Resident #21's medical record revealed that there was no physician's order for an inhaler and that there was a physician's order dated 2/4/23 that Resident #21 may not administer own medications. Further review of the medical record revealed that Resident #21 had not been assessed to self administer any medications. Observation on 5/10/23 at 2:10 p.m. of Resident #21's over-bed table revealed the inhaler on top of the table. Interview on 5/10/23 at 2:10 p.m. with Staff L (Licensed Practical Nurse) confirmed that Resident #21 did not have a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to identify the cause of a fall in an effort to prevent avoidable accidents in the future for 1 of 3 residents reviewed for accidents (Resident identifier is #55). Findings include: Review on 5/11/23 of Resident #55's falls from 3/1/23 through present revealed the following: 5/8/23- ambulating in room without walker and fell; 4/22/23- ambulating in day room without walker and fell; 4/19/23- fall with skin tear, no identified cause; 4/3/23- fell off chair trying to reach a spoon that fell to floor; 3/31/23- found on floor, said they tried to fall onto bed, no identified cause; 3/30/23- walking without walker and fell; 3/26/23- while being assisted lost footing and fell; 3/25/23- fall, continues to be unsteady with ambulation and walker; 3/24/23- tried to clean up a spill on floor independently and fell forward; 3/23/23- fell out of chair with no identified cause; 3/17/23- ambulating independently on another unit with walker and fell backwards; 3/7/23- found on floor with no identified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined that the facility failed to ensure effective pain management for 1 out 1 resident reviewed for pain in a final sample of 35 residents (Resident Identifier is #112). Findings include: Interview on 5/9/23 at approximately 9:00 a.m. with Resident #112 revealed that he/she did not feel that their pain was being controlled since his/her admission on [DATE]. Review on 5/9/23 of Resident #112's April and May 2023's Medication Administration Record (MAR) revealed the following orders: April 2023 (April 12 thru April 30) -Acetaminophen Tablet 325 milligrams (mg), Give 2 tablets by mouth every 4 hours as needed for mild pain, . Administered 22 doses -Oxycodone Hydrochloric Acid (HCL) 5 mg, Give 1 tablet by mouth every 6 hours as need for severe pain, . Administered 30 doses May 2023 (May 1 thru May 10) -Acetaminophen Tablet 325 mg, Give 2 tablets by mouth every 4 hours as needed for mild pain, . Administered 18 doses -Oxycodone HCL 5 mg, Give 1 tablet by mouth every…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, it was determined that the facility failed to maintain ice machines in a sanitary condition for 2 of 2 ice machines in accordance with maintenace guidelines for food service safety. Findings include: Main Kitchen Observation on 5/9/23 at 8:40 a.m. of the Main Kitchen ice machine revealed a plastic wall mounted holder for the ice scoop. Further observation of the holder revealed visible dust and dirt inside the holder where the scoop was resting. Interview on 5/9/23 at 8:40 a.m. with Staff I (Cook) confirmed that the above finding. Staff I stated that the scoop was cleaned by the dietary department; however, did not clean the holder. Staff I was not sure who was responsible for cleaning the holder. Interview on 5/9/23 at 8:40 a.m. with Staff J (Maintenance) revealed he/she does not clean the wall mounted holder. Transitional Care Unit (TCU) Observation on 5/9/23 at 9:10 a.m. of the TCU ice machine revealed a stringy mucus like substance that formed in a drip-like manner on the ice shoot. Further observation revealed that when ice…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined that the facility failed to maintain patient equipment (oxygen filter and tubing) in a clean and sanitary condition for the use of oxygen for 2 out of 2 residents reviewed for respiratory care in a final survey sample of 35 (Resident identifiers are #71 and #98) Findings include: Resident #71 Observation on 5/9/23 of Resident #71 at 11:10 a.m. revealed Resident #71 was sleeping soundly in bed with a nasal cannula in place. Further observation revealed Resident #71's oxygen filter on the back of the concentrator was covered in lint and dust. Observation on 5/10/23 of Resident #71 at 8:10 a.m. revealed Resident #71 was sitting up in bed, eating breakfast with a nasal cannula in place. Further observation revealed Resident #71's oxygen filter on the back of the concentrator was covered in lint and dust. Interview on 5/10/23 with Resident #71 at 8:10 a.m. revealed that Resident #71 used oxygen continuously. Interview on 5/10/23 with Staff M…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-05-31 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, it was determined that the facility failed to ensure that the Minimum Data Set (MDS) assessment accurately reflected the residents' status for 3 of 23 residents reviewed for MDS in a final sample of 23 residents (Resident Identifiers are #40, #45, and #112). Findings include: Resident #45 Observation on 5/29/24 at approximately 10:00 a.m. revealed Resident #45 in bed with a tracheotomy and ventilator in place. Review on 5/31/24 of Resident #45 Significant Change MDS, with an Assessment Reference Date (ARD) of 3/18/24, revealed O0110F1B not selected for an invasive ventilator during the 14 day look back period (3/4/24 through 3/18/24). Review on 5/31/24 of Resident #45's provider orders revealed an order for ventilator settings during the 14 day look back period. Interview on 5/31/24 at approximately 10:20 a.m. with Staff C (Reimbursement Coordinator) confirmed the above findings.Resident #40 Review on 5/30/24 of Resident #40's MDS with an ARD of 4/30/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-05-11 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined that the facility failed to follow their policy for a prompt resolution for 1 out of 1 residents reviewed for missing items in a final sample of 35 residents. (Resident identifier is #58.) Findings include: Interview on 5/9/23 at approximately 9:30 a.m. with Resident #58 revealed that they had lost an outfit that was sent to the laundry for labeling on 4/26/23. I have told so many people here about this and all they ever say is that they are going to look for it. Interview on 5/11/23 at approximately 10:00 a.m. with Staff A (Unit Manager) revealed that Staff A was aware that Resident #58's outfit was missing. We are looking for it. Staff A also revealed that the Social Worker and Administrator were aware of the missing outfit. Staff A also revealed the item was indicated on Resident #58's inventory list upon admission on [DATE]. Review on 5/11/23 of the facility grievance log revealed that there was no grievance filed for Resident #58's missing outfit.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has no plan of correction
  • No harm found · B2023-05-11 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that the facility failed to develop a comprehensive care plan in order to provide the appropriate person centered care and planning for residents diagnosed with Post Traumatic Stress Disorder (PTSD) for 2 of 3 residents reviewed for mood and behavior and 1 of 1 resident reviewed for discharge planning in a final sample of 35 residents (Resident Identifiers are #29, #90 and #103). Findings include: Resident #103 Review on 5/11/23 of Resident #103's medical record revealed that Resident #103 was admitted to the facility on [DATE]. Review on 5/11/23 of Resident #103's care plans revealed that Resident #103 did not have a care plan for discharge planning. Interview on 5/11/23 at approximately 11:00 a.m. with Staff B (Director of Social Services) revealed that when Resident #103 was first admitted his/her care plan was to be a long term resident until last month. Staff B revealed that on 4/20/23 he/she had received an email for a tour of the Veterans…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-05-11 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that the facility failed to update the comprehensive care plan for 1 of 1 resident reviewed for falls and 1 of 1 resident reviewed for psychotropic medication side effects in a final sample of 35 residents. (Resident Identifiers are #3 and #55). Findings include: Resident #55 Review on 5/11/23 of Resident #55's falls from 3/1/23 through 5/11/23 revealed the following: 4/3/23- fell off chair trying to reach a spoon that fell to floor; 3/26/23- while being assisted lost footing and fell; 3/24/23- tried to clean up a spill on floor independently and fell forward; 3/23/23- fell out of chair in day room while eating lunch with no identified cause; Review on 5/11/23 of Resident #55's Falls Care Plan revealed that only 2 updates and revisions had been made to interventions for falls risk since 3/1/23. 3/7/23- Discuss plan and offer to assist resident with toileting needs: remind [Resident name omitted] to ask for assistance when toileting at night. 5/9/23- Engage patient in simple structured activities of their preference; avoid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$7,901 in federal fines across 1 penalty.

  • $7,901 — penalty dated 2024-01-04

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.4+0.6 vs chain
Health inspection 3 of 52.3+0.7 vs chain
Staffing 3 of 52.5+0.5 vs chain
Quality measures 4 of 53.5+0.5 vs chain
The other 183 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Alexandria Care CenterLos Angeles, CA 1 of 5Bay Crest Care CenterTorrance, CA 1 of 5Bethlehem North Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bethlehem South Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bridgeville Rehabilitation & Care CenterBridgeville, PA 1 of 5Brightwood CenterFollansbee, WV 1 of 5Carlisle Skilled Nursing And Rehabilitation CenterCarlisle, PA 1 of 5Casa De Oro CenterLas Cruces, NM 1 of 5Devonshire Care CenterHemet, CA 1 of 5Gettysburg CenterGettysburg, PA 1 of 5Glenwood CenterFlorence, AL 1 of 5Heritage CenterHuntington, WV 1 of 5Hidden Valley CenterOak Hill, WV 1 of 5Inners Creek Skilled Nursing And Rehabilitation CeDallastown, PA 1 of 5Jersey Shore Skilled Nursing And Rehabilitation CeJersey Shore, PA 1 of 5Kingston Court Skilled Nursing And RehabilitationYork, PA 1 of 5Las Palomas CenterAlbuquerque, NM 1 of 5Lebanon Center, Genesis HealthCareLebanon, NH 1 of 5Lebanon Skilled Nursing And Rehabilitation CenterLebanon, PA 1 of 5Linden Grove Health Care CenterPuyallup, WA 1 of 5Magnolia RidgeGardendale, AL 1 of 5Marmet CenterMarmet, WV 1 of 5Meridian CenterHigh Point, NC 1 of 5Merry Wood LodgeElmore, AL 1 of 5Mount Olive CenterMount Olive, NC 1 of 5Mountain Ridge Center, Genesis HealthCareFranklin, NH 1 of 5Oak Grove CenterWaterville, ME 1 of 5Oceanside Skilled Nursing And RehabilitationHampton, NH 1 of 5Orchard Park Health Care & Rehab CenterTacoma, WA 1 of 5Parkersburg CenterParkersburg, WV 1 of 5Pembroke CenterPembroke, NC 1 of 5Pine LodgeBeckley, WV 1 of 5Playa Del Rey CenterPlaya del Rey, CA 1 of 5Pocahontas CenterMarlinton, WV 1 of 5Pottstown Skilled Nursing and Rehabilitation CentePottstown, PA 1 of 5Putnam CenterHurricane, WV 1 of 5Ridgewood CenterRidgewood, NJ 1 of 5Rio Rancho CenterRio Rancho, NM 1 of 5River City CenterDecatur, AL 1 of 5River Ridge CenterKennebunk, ME

Showing 40 of 183; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
GENESIS NH HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 04/01/2011
FC-GEN OPERATIONS INVESTMENT LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GEN OPERATIONS I LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GEN OPERATIONS II LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HEALTHCARE INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS OPERATIONS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 02/02/2015
GHC HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
SUN HEALTHCARE GROUP INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
WHITMAN, ARNOLDIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/31/2011
BERG, MICHAELIndividualCORPORATE OFFICERsince 12/01/2012
BRIDGEFORD, LAURAIndividualCORPORATE OFFICERsince 06/01/2024
MENDELSON, AVIIndividualCORPORATE OFFICERsince 06/01/2024
EPHREM, VERCINIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/01/2024
MORRIS, DIANEIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/01/2022
SIMONEAU, MATTHEWIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2019

CMS files one row per role, so the 20 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted.

10 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.4M
Net patient revenuemost recent cost report
-4.9%
Operating marginrevenue minus expenses
$2.1M
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 63%Medicare 12%Other / private 24%

This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$410per resident / day
operating cost
$12,457per month
≈ monthly operating cost
$391per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NH

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Hampshire Medicaid page.

Typical monthly cost in New Hampshire
$12,243/mo
Nursing home (semi-private)
$13,444/mo
Nursing home (private)
$8,025/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 305040. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-30, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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