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Hidden Valley Center

422 23rd Street, Oak Hill, WV 25901 · For profit - Corporation · 80 certified beds · (304) 465-1903 Medicare & Medicaid certified

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Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0609, F0610) — most recent Apr 20261 immediate-jeopardy citation$12,834 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (59) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $12,834 in federal fines (most recent 2024-10-01)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • about 43% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
350 W Oyler Ave · (304) 465-1378 · Call to confirm hours
Pharmacy
1520 Main St E · (304) 465-9870 · Call to confirm hours
Grocery
3179 Main St E · (304) 469-6362 · Call to confirm hours
Park
Terry Ave · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased15.1%14.7%15.4%typical
Long-stay residents who lose too much weight4.5%6.3%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.4%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.8%1.6%2.0%better
Long-stay residents with depressive symptoms2.8%7.6%6.5%better
Long-stay residents who were physically restrained0.0%0.2%0.1%better
Long-stay residents with falls causing major injury4.5%4.4%3.3%worse
Long-stay residents whose ability to walk worsened8.5%15.9%16.1%better
Long-stay residents on antianxiety or hypnotic medication31.6%27.0%18.9%worse
Long-stay residents given the seasonal flu vaccine98.6%97.6%95.3%typical
Long-stay residents with pressure ulcers5.0%4.2%4.7%typical
Long-stay residents with worsening bladder/bowel control21.3%22.1%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table4.5%13.4%17.1%better
Short-stay residents who newly got an antipsychotic medication1.5%1.0%1.4%typical
Short-stay residents given the seasonal flu vaccine92.9%79.4%79.4%better
Short-stay residents rehospitalized after admission17.2%22.5%22.6%better
Short-stay residents with an outpatient ER visit6.7%11.3%12.0%better
Long-stay hospitalizations per 1,000 resident days0.671.801.67better
Long-stay outpatient ER visits per 1,000 resident days0.881.841.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

41.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 63 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

41.7%U.S. median 51.5%
Got home and stayed home
10.6%U.S. median 10.7%
Went back to hospital
28.3%U.S. median 56.6%
Met the expected recovery
0.34U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.16hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 28.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 46 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.34 therapist hours per resident per day in 2026Q1 — more than 57% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF41.7%CMS range 30.7–52.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.6%CMS range 7.7–14.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge28.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge23.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge37.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting86.3%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.4%CMS range 3.5–11.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.091.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.54
RN hours/ resident / day
1.14
LPN hours/ resident / day
1.39
Aide hours/ resident / day
3.07
Total nurse hours/ resident / day
0.34
RN hoursweekends
51.5%
Total nursing turnover
66.7%
RN turnover

How full it usually is: this home is certified for 80 beds and averages 76.9 residents a day — about 96% occupied, or roughly 3 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.07 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.54 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.39 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.73 hrs/resident/day on weekends vs 3.21 on weekdays — 15% thinner on weekends. RN hours go from 0.62 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

19
deficiencies at the latest standard inspection (2026-04-22)
19
at the previous standard inspection (2024-10-01)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

59 citations, most serious first. The 11 most serious are shown; the remaining 48 are one tap away and print in full.

  • Immediate jeopardy · J2024-10-01 · tag F0807 — failed to offer suitable drinks — isolated
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and staff interview, the facility failed to ensure Resident #21 received liquid at the appropriate thickness as ordered by the physician. Resident #21 would have been given regular consistency tea had the surveyor not intervened. Resident #21 physician's orders indicated she should only receive pudding/spoon thickened liquids. The State Agency (SA) found this failure rose to the level of an Immediate Jeopardy (IJ). The Nursing Home Administrator (NHA) and Director of Nursing (DON) was notified of the IJ on 09/25/24 at 3:45 PM. The SA accepted the plan of Correction (POC) at 6:40 PM on 09/25/24. After verification of the steps of the POC being Implemented the IJ was abated at 3:15 PM on 09/26/24. This failed practice was true for Resident #21 but had the potential to affect any resident receiving thickened liquids. At the time of the discovery only Resident #20 and Resident #75 received thickened liquids. Resident identifiers: #21. Facility Census: 77. Findings Included: a) Resident #21 A review of Resident #21's medical record found an order for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-05-13 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and observation, the facility failed to ensure a safe, clean home-like environment for residents by not providing clean linen and an adequate amount of linen available for resident use. This failed practice had the potential to affect more than a limited number of residents. Facility Census: 76.a) Mary's Garden On 05/12/26 at 1:00 PM, a tour of the unit was completed. The linen storage room was observed. The observation found minimal linen available for residents. There were seven (7) towels found in the closet. One (1) of the seven (7) towels was noted with a dark brown stain. There were 11 wash cloths found in the closet. Eight (8) of the 11 wash clothes were noted with dark brown stains, white bleach stains as well as faded colors and frayed areas. There were no fitted sheets available, only four (4) flat sheets, and three (3) blankets were available at this time. An interview was held with the Administrator of Mary's Garden on 05/12/26 at approximately 1:20 PM. The Administrator was notified of the stained linen as well as the unavailability of all the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and staff interview, the facility failed to ensure a safe environment from avoidable accidents/hazards over which the facility had control. This failed practice had the potential to affect a limited number of residents. Resident Identifier: #29. Facility Census: 76.Findings included:a) On 05/12/26, the Hospice Nurse Aides reported frequent bruising and skin issues for Resident #29. The Hospice Nurse Aides reported they always made nursing aware, including the Hospice supervising Registered Nurse. On 05/07/26 at 9:59 AM, the Hospice Nurse Aides reported they observed a fresh bruise on the resident's at leg. No documentation of the bruise was documented by the facility on the skin checks.The Hospice Nurse's Note documented the following:02/03/26 - Bruising present to knees.02/10/26 - She has scabs to bilateral knees. She does hit the wall with her legs, at times.02/19/26 - Red abrasions noted to left hip. Slight discoloration to knee but resolves.02/24/26 - Scabbed area to back of right heel. Bruise to right upper arm.02/26/26 - Assisted CNA with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-04-22 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and staff interview, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food safety. Additionally, the facility failed to follow the proper sanitation practices for the kitchen and the food preparation equipment. This practice had the potential to affect all of the residents. Facility census: 74. Findings include:a) Healthcare Services Group (HCSG) policy #28 titled Environment states:All food preparation areas, food service areas, and dining areas will be maintained in a clean and sanitary condition.The Dining Services Director will ensure that the kitchen is maintained in a clean and sanitary manner, including floors, walls, ceilings, lighting, and ventilation.All food contact surfaces will be cleaned and sanitized after each use.The Dining Services Director will ensure that a routine cleaning schedule is in place for all cooking equipment, food storage areas, and surfaces.The Dining Services Director will ensure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-22 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interview and observation, the facility failed to provide a homelike dining environment for the resident's in the facility's main dining room. This failed practice had the potential to affect more than a limited number of residents. Facility Census: 74.Findings included:a) On 04/13/26 at 11:20 AM, the Dining Room task was initiated in the facility's main dining room. The wallpaper beside the kitchen door was torn in multiple places and had separated at the seams. Holes where screws had been removed and multiple screws were observed in the wall. [NAME] glue was spread over the wall in places. The length of the damaged wall was approximately eight (8) feet in length.On 04/13/26 at 11:26 AM, Administrator #79 confirmed the wall damage and reported there was no maintenance director at this time, but the repair was on a list. At 11:30 AM, Administrator #79 reported the wall repair would be a priority this afternoon. The facility's Policy and Procedure for Meal Service stated, Meal service may occur in dining room, patient rooms, and other suitable locations…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and staff interview, the facility failed to ensure the residents' environment remains as free, from accident hazards as possible, by leaving a medication cart unlocked. This was a random opportunity for discovery. Facility Census: 74.a) Medication Cart On 04/15/26 at 4:40 PM, staff observed an unlocked medication cart near the nurses' station. At this time, no staff members were near the medication cart. Assistant Administrator #83 was present during this observation. Assistant Administrator #83 entered the nurses' station and asked, Whose medication cart is this? Licensed Practical Nurse (LPN) #76 stated, It's mine . I usually always lock it. Assistant Administrator #83 confirmed the medication cart was unlocked while unattended. b) Facility Medication Administration Policy On 04/21/26 at 9:00 AM, Corporate Registered Nurse (RN) #80 was notified of the observation from 04/15/26. Corporate RN #80 provided the facility policy entitled Medication Administration General Guidelines, Number 17, which stateD, During administration of medications, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-22 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on food tray temperatures, resident interviews and staff interviews, the facility failed to serve food that was palatable and at a safe and appetizing temperature to prevent foodborne illness. The facility failed to ensure hot foods were served hot. This failed practice was true for one (1) of one (1) meal trays tested throughout the survey process. Residents identified: #20 and #50. Facility census: 74.Findings include: a) Healthcare Services Group policy #16 titled Food: Preparation states: All foods are prepared in accordance with the FDA Food Code. b)This surveyor made a second visit to the kitchen and observed the lunch meal service. When the dietary staff started to make the meal trays for the residents located on Mary's Garden Memory Unit, I asked for a test tray to be made and sent. After all the residents were served at 12:39 PM, the Healthcare Services Group (HCSG) District Manager (DM) used a thermometer to take the temperatures of each food item served. The Administrator was present for this. The temperatures were as follows: Hotdog 110.7 degrees Fahrenheit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-22 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, resident interview, and staff interview, the facility failed to maintain an infection control program during medication administration and offering hand hygiene prior to the meal service. These were random opportunities for discovery. Resident identifiers: #45, #84, #41, #87 and #50. Facility Census: 74. Findings Include: a) Resident #45 On 04/21/26 at 8:15 AM, observations were made of Licensed Practical Nurse (LPN) #24 during medication administration. LPN #24 touched the pills while removing them from the bubble pack: -Norvasc 5mg (milligram) -Depakote DR (delayed release) 250mg -Oxybutyin ER (extended release) 10mg --Lasix 40mg --Prednisone 20mg On 04/21/26 at 9:01 AM, LPN #24 was asked, Do you normally touch the pills as you pop them out of the bubble packs? LPN #24 stated, oh did I? .I didn't realize I did, b) Resident #84 On 04/21/26 at 8:21 AM, observations were made of LPN #24 during medication administration. LPN #24 touched the pills while removing them from the bubble pack and administered insulin without donning gloves: -Norvasc 5mg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and staff interview, the facility failed to promote respect and dignity during care for a resident during mealtime. This failed practice had the potential to affect a limited number of residents. Resident Identifier: #48. Facility Census: 74. Findings included: a) Resident #48 On 04/13/26, during the Dining Room observation on the unit (Mary's Garden), Nurse Aide #41 was observed feeding Resident #48 lunch. The nurse aide did not give the resident time to chew and swallow before repeatedly offering another bite during the lunch meal. The resident would shake her head 'no', move her head away from the presented food bolus and verbally state No! This occurred when feeding attempts were made before she was given adequate time to chew and swallow what was already in her mouth. Nurse Aide #41 repeatedly asked the resident, Wanna bite? and put the utensil to the resident's mouth before the resident swallowed. The resident spit the food out of her mouth once and Nurse Aide #41 stated, Don't spit .that's yucky. The resident attempted to feed herself with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure they implemented their policy on abuse to ensure allegations of abuse were properly identified, reported, and thoroughly investigated in accordance with the facility's abuse prevention policies. This deficient practice placed residents at risk for unrecognized and unaddressed abuse. Resident identifier: #25. Facility census: 74. Findings included:a) Resident #25On 04/20/26 at approximately 12:59 PM, the surveyor interviewed Administrator #18. During the interview, the Administrator acknowledged observing Resident #25 unclothed and confirmed the incident occurred. However, the Administrator stated the facility did not classify the incident as an allegation of sexual abuse. The Administrator reported, I think because she was fully clothed. There was no evidence of her being touched. The Administrator further indicated that the facility conducted interviews and completed a skin assessment as part of its review process.On 04/20/2026 at approximately 12:59 PM, the surveyor interviewed Administrator #18. During the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview the facility failed to report an allegation of physical abuse between residents within two (2) hours of the incident. This was discovered during an investigation into a Facility Reported Incident (FRI) and was true for Resident #28. Resident Identifier: #28. Facility Census: 74. Findings Include: a) Resident #28 A review of a Facility Reported Incident (FRI) dated 11/09/24 found the following: A co-resident punched the resident in the shoulder. An X-ray was completed, and the resident was not injured. The incident occurred on 11/09/24 at 12:40 PM. A further review of the initial report showed it was filed on 11/09/24 but no time was identified. A further review of the information provided by the facility found no fax confirmation sheet to identify when the facility submitted the report. The five-day follow-up was reviewed and showed the fax confirmation sheet was attached, indicating when the five-day follow-up was submitted. The nursing home administrator (NHA) was asked to provide the fax confirmation sheet for the initial report filed on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 48 citations
  • Potential for harm · Dcited before2026-04-22 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a review of a facility reported incident (FRI) and staff interview it was determiend the facility failed to use the results of the investigation to determine the appropriate action to take regarding education of staff following a resident's fall with major injury. Resident identifier: #78. Facility census: 74. a) Resident #78 An investigation for a Facility Reported Incident (FRI) was initiated on 04/20/26. A random discovery was found pertaining to an additional FRI dated 06/13/25 that was reviewed during the investigation. It was determined the facility failed to implement corrective action for staff education following a fall with major injury for Resident #78 for FRI dated 06/13/25. The Initial Report of Allegations dated 06/13/25 stated the resident had a fall and was sent to the hospital. The hospital called the facility and stated the resident had a fracture of the right shoulder and collarbone on 06/14/26. The Five-Day Follow-Up Investigation Report, submitted 06/18/25, stated the nurse assessed the resident for injuries, noting a hematoma to the top right side of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to provide an accurate Minimum Data Set (MDS) assessment upon discharge for Resident #79. This was true for one (1) of four (4) residents reviewed under the care area of discharges. Resident Identifier: #79. Facility Census: 74.Findings Include: a) Resident #79 On 04/21/2026 at 1:20 PM, a record review was completed for Resident #79. The review found the resident was discharged from the facility on 08/27/24. The resident would not be returning to the facility. However, the MDS, dated [DATE], indicated the resident was discharged but return to the facility was anticipated. On 04/21/26 at 1:40 PM, Corporate Nurse #80 confirmed the resident was discharged from the facility and did not return.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based upon record review and staff interviews, the facility failed to refer one (1) of one (1) residents who had a newly evident serious mental health disorder diagnosis for a level II review. This was true for one (1) of one (1) records reviewed. Resident identifier: #20. Facility census: 74. a) Resident #20 On 04/14/26 During a record review for Resident #20, the surveyor could not find the level II PASARR. 04/15/26 9:22 AM Record review and interview revealed that on 03/27/26 a PASARR was completed on Resident #20. A level II was identified as needing to be completed and never was. At 8:58 AM, the surveyor asked the Administrator why the Level II was not completed as required. She stated, I will find out and get back to you. 04/15/26 11:08 AM On 04/15/26 at 11:08 AM Corporate nurse (CN) #80 stated, The level II PASARR has not been completed yet, but is scheduled for tomorrow (04/16/26). 4/15/26 09:45 AM a reivew of a General Note revealed, A phone call was made to Level II Evaluator (Name and phone #) regarding the completion of the Level II Evaluation. (Name) reported that she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure a resident's Pre-admission Screening and Resident Review (PASARR) included a diagnosis of Post-Traumatic Stress Disorder (PTSD). This was true for one (1) of 28 residents reviewed during the survey process. Resident #13. Facility Census: 74. Findings Include: a) Resident #13 Resident #13 was admitted on [DATE]. A review of the resident's comprehensive minimum data set (MDS) with an assessment reference date (ARD) of 03/03/26 revealed a diagnosis of Post-Traumatic Stress Disorder (PTSD). A review of the PASARR dated 02/20/26 found that the diagnosis of Post-Traumatic Stress Disorder (PTSD) was not included in the PASARR. On 04/13/26 at 4:00 PM, Corporate Registered Nurse (RN) #80 confirmed the PTSD diagnosis was not included on the PASARR.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facilty failed to develop a care plan regarding a urinary catheter for Resident #5 and failed to implement a care plan for blood glucose monitoring for Resident #8. Resident Identifiers: #5 and #8. Facility Census: 74.a) Resident #8 Review of clinical documentation revealed a blood glucose (BG) result of 67 mg/dL on 04/1/26 at 08:07 AM The resident's care plan specified that the physician must be notified for blood glucose readings less than 70 mg/dL or greater than 450 mg/dL. However, the medical record contained no evidence that the physician was notified of the low blood glucose result as required by the care plan. This failure to implement the care plan interventions placed the resident at risk for delayed recognition and treatment of hypoglycemia. This was confirmed with Corporate Nurse #80 on 04/15/26 at approximately 9:00 AM. Findings Include: b) Resident #5 On 04/20/2026 at 11:40 AM, a record review was completed for Resident #5. The review found on the care plan, a incomplete focus area for a urinary catheter. The focus area…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview, the facility failed to ensure a resident's plan of care was updated for a Change in Condition (CIC). This failed practice had the potential to affect a limited number of residents. Resident Identifier: #46. Facility Census: 74.Findings included: a) Resident #46 A Change in Condition (CIC) was completed on 04/14/26 for Resident #46 for the following: Nursing observations, evaluation, and recommendations are: resident was scratching right cheek and left a scratch. Fingernails were checked and were short. Resident was educated not to scratch face. A scratch was observed on the resident's right cheek by the state surveyor on 04/13/26 and 04/14/26. The resident's care plan was reviewed and no update was found for the CIC.b) On 04/20/26 at 11:50 AM, Corporate Registered Nurse #80 confirmed that the Change of Condition for Resident #46 was not initially updated on the care plan and stated, I updated the care plan.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, resident interview and observation, the facility failed to provide an ongoing program of activities designed to meet, in accordance with the comprehensive assessment, the interests, and the physical, mental, and psychosocial well-being of the residents. This failed practice had the potential to affect a limited number of residents. Resident Identifiers: #68 and #69. Facility Census: 74.Findings included: a) Resident #68 On 04/13/26, during the initial interview process, Resident #68 stated, I don't get to go outside enough. I'm an outdoor person. The resident stated that the facility Need[s] to have more activities. The resident was waiting for his lunch and stated it was a long break before now and suppertime.The resident's care plan stated, It is important for me to go outside when the weather is good and enjoy eating/drinking, napping, sitting, talking/visiting, walking, sitting with wife. b) Resident #69 On 04/13/26, during the initial interview process, Resident # 69…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — the official record, unedited, may be distressing

    The facility failed to follow physician orders regarding required notification parameters for abnormal blood glucose results. Resident #8.The physician order directed staff to notify the physician when blood glucose levels were less than 70 mg/dL or greater than 450 mg/dL. On 4/1/2026 at 08:07, a blood glucose reading of 67 mg/dL was obtained and documented; however, the physician was not notified of this abnormal result.During confirmation on 4/15/2026 at 4:30 PM with Corporate Nurse, it was acknowledged that physician notification did not occur as required. This failure to follow physician orders placed the resident at risk for delayed medical intervention and potential adverse outcomes related to hypoglycemia.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to ensure pharmacy recommendations were acted upon by the resident attending physician. This was true for one (1) of six (6) residents reviewed for the care area of unnecessary medications. Resident Identifier: 72. Facility Census: 74. Findings Include: a) Resident #72 A review of Resident #72's medical record found a pharmacy recommendation dated 10?04/25 which read as follows: This resident is diagnosed with dementia and receiving the antipsychotic Zyprexa 5 mg twice daily. Please indicate the appropriate clinical situation the continued use of this medication: () Behavioral symptoms present a danger to the resident or other AND one or both of the following() Symptoms identified due to mania or psychosis (auditory, visual hallucinations, delusions (paranoia or grandiosity) or () Behavioral interventions have been attempted and included in the plan of care. Resident continues to benefit from continued therapy. Further review of this recommendation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-22 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to ensure a Physician's Order for Scope of Treatment (POST) and eight (8) consents were signed and dated by Resident #13, who has capacity, and ensure a resident's code status was correctly documented in the medical record for Resident #48. This was true for two (2) of 28 residents reviewed during the survey process. Resident Identifiers: Resident #13 and #48. Findings Include: a) Resident #13 On 04/14/2026 at 1:12 PM, a record review was completed for Resident #13. The review found the resident had capacity to make medication decisions. The physician's determination of capacity was completed by the facility physician on 03/04/26. Upon further review, the following forms and consents were not signed by the resident: --POST form --Influenza Vaccine informed consent --Vaccination informed cosent/declination for varicella (chicken pox), shingles, respiratory syncytial virus (RSV), Measles, Mumps, Rubella, Varicella (MMRV) and Tetanus, Diptheria, Pertussis (Tdap) --Psychotropic Medication Administration Administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-22 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, record review and observation, the facility failed to ensure a call light was placed within a resident's reach while in bed. This failed practice had the potential to affect a limited number of residents. Resident Identifier: #40. Facility Census: 74.Findings included: a) Resident #40 On 04/13/26 at 3:00 PM, during the initial interview process, Resident #40's call light was behind the resident's headboard, on the floor, and tangled in cords under the bed. When the state surveyor asked the resident where his call light was, the resident patted his blanket and pillow and reported he didn't know its location. At 3:11 PM, Nurse Aide #41 confirmed the call light's location, retrieved it, and fastened it to the resident's blanket. b) Resident #40's Care Plan stated that the resident is at risk for falls and required staff to place call light within reach while in bed or close proximity to the bed. c) The facility's policy and procedure for Call Lights stated, 4. Staff will ensure the call light is within reach of the patient and secured as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-10-16 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, hospital, and ombudsman interviews, the facility failed to ensure Resident #80 was permitted to return to the facility following a hospitalization for behavioral evaluation. The facility's refusal to readmit the resident was based solely on behaviors that occurred prior to the hospitalization. This deficient practice resulted in an involuntary discharge without adherence to federal discharge requirements. Resident Identifier: #80 Facility Census: 77Findings include:Record review revealed Resident #80 was transferred to hospital on [DATE] due to aggressive behavior and bipolar disorder. Progress notes from [DATE] documented that the resident exhibited increased agitation, verbal aggression, and non-redirectable behaviors, and was sent to the hospital for further evaluation per physician order.Further review of nursing documentation showed multiple instances of behavioral escalation throughout [DATE], including verbal aggression toward staff, sexually inappropriate comments, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-10-16 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to provide required written notice to the resident, resident representative, and the long-term care ombudsman prior to discharging Resident #80 and refusing readmission following hospitalization. The facility's failure to issue appropriate notice deprived the resident and representative of their right to appeal and participate in discharge planning. Resident Identifier: #80 Facility Census: 77Findingd Include:Record review showed Resident #80 was transferred tohospital on 8/31/25 and remained hospitalized beyond the bed-hold period. Despite hospital documentation showing the resident was ready for return, the facility declined readmission.Interviews with the Hospital Care Manager and Ombudsman confirmed the resident and representative were not notified in writing of the facility's decision to refuse return. There was no evidence that:A written discharge notice was provided to the resident and representative;The notice contained the reason for discharge, effective date, and appeal rights;The state long-term care ombudsman…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-08 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the observation and staff interview the facility failed to maintain a comfortable and sanitary environment for residents. These findings had the potential to affect more than an isolated number of residents. Facility census: 74. A tour of the facility on 09/08/25 at 11:00 AM revealed the following observations: a) room [ROOM NUMBER] A brown substance was around the base of the toilet. The room had lots of white dry wall mud patches. b) room [ROOM NUMBER] Dry wall mud patches were on the walls of the room. A toilet paper roll holder was missing, and the toilet paper was sitting on top of the back of the commode. c) room [ROOM NUMBER] The ring around the base of the toilet was brown. The room had several dry wall mud patches throughout. The painted finish was observed coming off the handrails on the Alzheimer's/Dementia Unit. d) room [ROOM NUMBER] On 09/08/25 at 11:20 AM broken window slats were observed in the window covering e) room [ROOM NUMBER] Observation revealed no toilet paper roll holder. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-01 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to proved sufficient nurse staffing numbers. This had the potential to affect all residents. Facility census: 77. Findings included: a) Resident Interviews During an interview on 09/23/24 at 03:50 PM, resident #39 reported that staff would turn off her call light and tell her they would be right back to assist her and she has had to wait 2 hours for them to come back. On 09/24/24 at 08:38 AM, an interview with resident #7 who reported that she had to wait from 4:30 PM to 7:30 PM and at dinner time she had to wait to get her brief changed due to low staff numbers. On 09/24/24 at 08:57 AM, during an interview with resident #72 who reported that he usually had to wait half an hour for his call light to be answered due to low staffing. b) record review On 10/01/24 at 3:00 PM, review of the Daily Nurse Staffing Form for the following days, revealed that there was not sufficient staffing for the following days: 09/15/24- 2.01 Census 75 Nursing Hours 150 09/28/24- 2.06 Census 80 Nursing Hours 165.50 09/29/24- 2.1 Census 80…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-10-01 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview, the facility failed to ensure a Registered Nurse was available 8 consecutive hours a day, 7 days a week. This had the potential to affect all residents at the facility. Facility census: 77. Findings included: a) A review of the facility staff postings revealed that on 09/14/24 and 09/28/24 no Registered Nurse (RN) was scheduled to work on the above dates. A review of timecards for all staff working on 11/19/23 and 12/03/24 found no RN coverage. On 09/15/24 and 09/22/24 there was RN coverage reported but no proof on time card, notes, medication administration that there was RN coverage on those days. b) On 10/01/24 at 3:48 PM, an interview with Scheduling and Payroll Manager #15 was conducted. She acknowledged that she had no documentation made by RN scheduled to be on duty for dates and no RN on listed on the schedule for dates 09/15/24 and 09/22/24 in which RN coverage was reported. She also acknowledged that there was no RN coverage reported for 09/14/24 and 09/28/24.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-01 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, resident interview and staff interview, the facility failed to prevent potential further abuse of all residents while investigating an allegation of resident-to-resident abuse and failed to complete a thorough investigation. Resident identifiers: #72 and Resident #31. Facility Census: 77. Findings included: a) Resident #72 09/24/24 9:00 AM During an interview with Resident #72, Resident denied having any conflict or issues with other residents in the recent months. He declined/was unable to discuss the incident. 09/26/24 at 8:30 AM, a review of the Five-Day Follow-up on an incident dated 05/13/24 Resident # 72 reported he was leaving bingo and was halfway out the door when Resident #31 hit him with his wheelchair. Resident #72 turned around and yelled at Resident #31 who started hitting Resident #72, knocking oxygen out of his nose and knocking glasses off his face. Resident #72 reacted by hitting Resident #31. The incident resulted in an abrasion to upper lip, with blood noted to Resident #72. Resident #72 denied pain or discomfort. The resident reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, resident interview and staff interview, the facility failed to ensure the resident environment over which it had control was as free from accident hazards as possible. Resident #12 had a bottle of vitamins at her bedside, which had the potential to affect more than a limited number of residents. This was a random opportunity for discovery. Additionally, Resident #34 did not have non-slip socks on at the time of a fall. This deficient practice had the potential to affect one (1) of five (5) residents reviewed for the care area of falls. Resident identifiers: #12, #34. Facility census: 77. Findings included: a) Resident #12 On 09/25/24 at 8:45 AM, Licensed Practical Nurse (LPN) #52 was observed administering medications to Resident #12. When LPN #52 took the resident's medications into the room, Resident #12 took a bottle of Centrum Women's vitamins off her overbed table, stating I don't like the vitamins that the facility has. She opened the bottle and appeared to be ready to take a vitamin. The vitamin bottle appeared to be at least half full of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-01 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, record review, and staff interview, the facility failed to provide hydration care and services to each resident, consistent with the resident's comprehensive assessment and their needs and preferences. This deficient practice had the potential to affect three (3) of 13 residents reviewed for the care area of hydration. Resident identifiers: #68, #59, and #180. Facility census: 77. Findings included: a) Policy review The facility's polity titled Nutrition/Hydration Care and Services with effective date 01/01/04 and revision date 02/01/23 stated to keep beverages available and within reach, when applicable. b) Resident #68 During an interview on 09/23/24 at 11:47 AM, Resident #68 was asked if he received enough to eat and drink. Resident replied that he received very little water. He had no cups or beverage containers in his room. On 09/26/24 at 10:00 AM, Resident #68 was observed to have a cup of water at his bedside. However, the water did not have ice in it and the cup was not cool to the touch. The resident's quarterly Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-01 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, and test tray temperature measurements, the facility failed to serve food that was palatable and at an appetizing temperature. This failed practice has the potential to affect more than a limited number of residents. Facility Census: 77. Findings Included: a) Resident Interviews During an interview with Resident #68 on 09/23/24 at 11:41 AM he stated the food is always cold and is not good. He stated, he does not like rice, and he gets it at least three (3) times a week. During an interview with Resident #15 on 09/23/24 at 12:00 PM he reported he often orders cheeseburgers from the kitchen because the food does not have a good taste. During an interview with Resident #180 on 09/23/24 at 2:57 PM the resident stated the food is tasteless and it is always cold when it gets to his room. b) Test Tray On 09/25/24 at 1:00 PM the Certified Dietary Manager was asked to take the temperatures on a test tray immediately after the last resident tray was served. The temperatures were as follows: -- Tuna Melt 112 degrees Fahrenheit. -- Potato Wedges 85…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-01 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility failed to ensure food was served in a safe and sanitary manner. This was a random opportunity for discovery and had the potential to affect more than an limited number of residents. Facility Census: 77. Findings Included: a) Tray Line Observation An observation of the meal service for the noon time meal on 09/25/24 beginning at 11:30 am found the following, Resident #52 was served Salisbury steak covered in gravy from the kitchen. The meal went directly from the kitchen to the dining room and was served to the resident. After it was served [NAME] #69 obtained a thermometer to obtain the temperature of the gravy which had been sitting on the stove cooling. The temperature was 122 degree Fahrenheit (F). The cook stated, I need to reheat this and turned on the stove to reheat the gravy. The cook was then asked if the gravy which he just served was from that pot and he said, Yes it was. He reheated the gravy to 150 degrees F and then began serving it again. When asked what the gravy needed to be reheated to he stated, 135 degrees F.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-01 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, medical website review, and staff interview, the facility failed to establish and maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections. The facility stored items under a sink area, which had the potential to affect more than a limited number of residents. Additionally, Resident #13's urinal was on the overbed table while he was eating. These were random opportunities for discovery. Resident identifier: #13. Facility census: 77. Findings included: a) Medication Preparation Room On 09/25/24 at 10:42 AM, the medication storage room in the memory unit was inspected with Licensed Practical Nurse (LPN) #42 in attendance. Under the sink were three (3) BinaxNOW boxes containing COVID-19 testing and a bag containing tools. On top of the bag containing tools were a pile of clothes. LPN #42 stated the clothes were probably extra clothes for residents who might need them. She stated she didn't know they were there. LPN #42 stated she would have them washed and stored in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and staff interview, the facility failed to ensure Resident #44 was afforded the right for a dignified experience while using the restroom. This was a random opportunity for discovery and was true for Resident #44. Facility Census: 77. Finding included: a) Resident #44 On 09/25/24 at 8:57 AM, while walking down the hall toward Resident #44's room the surveyor observed Resident #44 sitting on the toilet with her pants down in the bathroom. Both the bathroom door and the room door were open, and the resident could be seen from the hallway. The Director of Rehab and Speech Therapist were across the hall. When the surveyor asked if someone could assist Resident #44 the Speech Therapist stated, That was me I am trying to find some toilet paper.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to ensure residents were given the opportunity to make decisions regarding end-of-life care. This deficient practice had the potential to affect one (1) of four (4) residents reviewed for the care area of advance directives. Resident identifier: #59. Facility census: 77. Findings included: a) Resident #59 Review of Resident #59's medical records showed a Physician Orders for Scope of Treatment (POST) form completed by the resident's family member on 07/14/23. The POST form communicated the resident's wishes for end-of-life care. Further review of Resident #59's medical records showed a Physician Determination of Capacity form dated 08/28/24. The physician determined Resident #59 had the capacity to make his own health care decisions. On 09/25/24 at 9:55 AM, the Social Services Director stated when Resident #59 was admitted in August 2024, the resident's family member was his representative. The resident had a POST form that had previously been completed. The Social Services Director stated she had reviewed the POST form…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to provide proof the required Notification of Medicare Non-Coverage (NOMNC) liability and Skilled Nursing Facility Advance Beneficiary Notice of Non-Coverage (SNF ABN) notices were issued in a timely fashion for one (1) of three (3) residents reviewed for beneficiary protection notification. NOMNC was improperly dated. This failure had the potential to place the resident at risk of not being informed of their appeal rights prior to the end of Medicare covered services as well as being informed of their rights prior to the end of Medicare Part A covered services . Resident identifier: #281. Facility census: 77. Findings included: a) Resident #281 On 09/25/24 05:35 PM, Review of Notice of Medicare Non-Coverage form for Resident # 281 revealed the resident's services were due to end/last covered day of Part A Services on 5/28/24. The resident's representative was notified telephonically on 03/23/24 at 10:03 AM by Office Manager #24. Observation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, staff interview and resident interview, the facility failed to provide a safe, clean and comfortable home like environment. Resident #50 did not have a screen in his window. This failed practice was found true for (1) one of 12 residents reviewed for the environment during the Long-Term Care Survey Process. Resident identifier #50. Facility Census 77. Findings Included: a) Resident #50 During the initial interview on 09/23/24 at 1:38 PM, Resident #50 stated, I cannot open this window because there is not a screen in it. I have asked several times to get a screen but still do not have one. An observation on 09/23/24 at 1:38 PM, revealed that Resident #50 had four (4) windows in his room and the second window did not have a screen. On 09/24/24 at 3:30 PM, The Maintenance Director confirmed that the screen was not on the window and stated, I will get one in there as soon as I can.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to ensure Resident #20's Minimum Data Set (MDS) was correct in the area of falls with injury. This was true for one (1) of 12 residents reviewed for the care area of accidents during the long-term care survey process. Resident identifier: #20. Facility census: 77. Findings included: a) Resident #20 On the first day of the survey 09/23/24 in the afternoon the facility matrix provided by the facility was reviewed and indicated Resident #20 had a fall with an injury. A review of Resident #20's medical record found the resident had a fall on 07/07/24 but had no injury. A review of Resident #20's MDS with an Assessment Reference Date (ARD) of 07/13/24 found section J1900 was coded to represent a fall without injury since the last MDS assessment and a Fall with injury since the last MDS Assessment. An interview with Registered Nurse #40 at 12:20 PM on 10/01/24 found the resident had only sustained one (1) fall since the last MDS assessment and she was not injured because of the fall. She indicated the fall with injury should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview, the facility failed to correctly identify diagnosis on a new Pre-admissions Screening and Resident Review (PASSAR). This failed practice was found true for (1) one of (2) two residents reviewed for PASSAR accuracy during the Long-Term Care Survey Process. Resident Identifier: #1. Facility Census 77. Findings Included: a) Resident #1 A record review on 09/23/24 at 3:30 PM, revealed that Resident #1 has a diagnosis that included Schizophrenia and Epilepsy. Further record review revealed that a new PASSAR was completed on 02/17/22 and did not include the diagnosis of Schizophrenia and Epilepsy. During an interview on 09/25/24 at 12:28 PM, the Social Worker (SW) stated, I must have missed that one. When I first started I had to do an audit of them all so I guess I missed that one. The SW confirmed that the diagnosis was not on the most current PASSAR.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and staff interview, the facility failed to develop and/or implement care plans related to fall interventions and depression. This failed practice was found true for (1) one of (5) five residents reviewed for mood and behavior and (1) one of 12 residents reviewed for accidents. Resident identifiers #34 and #42. Facility Census: 77. Findings Included: a) Resident #34 A record review on 10/01/24 at 9:30 AM revealed that Resident #34 had a fall on 08/21/24. On 08/22/24 Resident #34 was complaining of pain where it was revealed that she had a right hip fracture. Further record review revealed a fall care plan that reads as follows: Focus: Resident has experienced falls and is at risk for further falls r/t cognitive loss, lack of safety awareness, history of fall with fracture. Goal: Resident will have no further falls with injury through next review. Interventions: · Provide resident/patient with opportunities for choice · Bed in low position · Medication review as needed · Non skid footwear as tolerated. · Non skid strips in front of recliner. ·Non…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, record review, and staff interview, the facility failed to ensure a resident who was unable to carry out activities of daily living received the necessary services to maintain good personal hygiene. This deficient practice had the potential to affect one (1) of six (6) residents reviewed for the care area of activities of daily living. Resident identifier: #6. Facility census: 77. Findings included: a) Resident #6 During an interview on 09/23/24 at 1:47 PM, Resident #6 stated she did not receive twice weekly showers as scheduled. She stated she preferred showers to bed baths. Review of Resident #6's comprehensive care plan showed the resident required assistance for activities of daily living due to a fracture of the leg. The care plan stated the resident required substantial/maximal assistance for bathing. The facility's shower schedule showed the resident was scheduled to receive showers on evening shift on Tuesdays and Fridays. Review of Resident #6's showers for the past 30 days gave the following information: - On Tuesday, 08/27/24, the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, observation, record review, and staff interview, the facility failed to provide pressure ulcer treatment in accordance with professional standards of care. This deficient practice had the potential to affect one (1) of one (1) resident reviewed for the care area of pressure ulcers. Resident Identifier: #34. Facility census: 77. Findings included: a) Resident #34 Review of Resident #34's medical records showed she had a history of MASD/IAD [moisture-associated skin damage/incontinence associated dermatitis] during her admission to the facility. Review of Resident #34's medical records showed the resident returned to the facility from the hospital on [DATE] after surgical repair of a fracture. The hospital discharge summary was in the resident's medical record file. Attached to the discharge summary was a nurse report form that stated, Skin condition: DTI [deep tissue injury] on buttocks foam dressing. On 09/26/24 at 10:08 AM Unit Manager #10 stated the nurse report form was the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and staff interview, the facility failed to ensure Resident #20's medical record was complete and accurate. This was true for one (1) of 31 sampled residents reviewed during the long-term care survey process. Resident Identifier: #20. Facility Census: 77. Finding Include: a) Resident #20 On 10/01/24 at approximately 10:15 AM Resident #20 was observed sitting in the tv lounge with her 10:00 AM supplement sitting in front of her. The supplement was still three quarters of the way full. A review of Resident #20's medical record at 10:25 am on 10/01/24 found the nurse had documented Resident #20 had consumed 100 percent of her house supplement. The surveyor returned to the TV lounge and Resident #20 still had her house supplement sitting in front of her on the table. It was still three fourths of the way full. An interview with Licensed Practical Nurse (LPN) #52 was interviewed at 10:31 AM on 10/01/24. She was asked if Resident #20 had consumed her 10:00 AM supplement. She pulled up the residents' medication administration record (MAR) and confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-24 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview the facility failed to follow physician orders for Resident #3 to have accu checks three (3) times a day. This was true for one (1) of 20 sampled residents. Resident Identifier: #3. Facility Census: 76. Findings Include: a) Resident #3 A review of Resident #3's medical record on 04/22/24 found a physician order for Accu Check TID (three times a day). Notify Physician if blood sugar is less than 70 or greater than 450. This order was dated 03/18/24 and was the current order at the time of this review. A review of the medication administration record (MAR) and the blood sugar vital signs tab in the electronic medical record found the facility had not obtained a blood sugar since 04/09/24 at 10:20 am. The facility had missed obtaining the blood sugar for 13 days at the time of this review. During an interview with the Nursing Home Administrator, Nurse Practice Educator, and Unit Manager #40 on 04/23/24 at 12:56 PM the above findings were discussed. At 2:25 PM on 04/23/24, Unit Manager #40 confirmed there was no blood sugars documented since…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and staff interview the facility failed to ensure the resident environment over which it had control was as free from accident hazards as possible. Resident #1 was assessed to be transferred with a total lift with the assistance of two (2) people. There were several occasions the staff indicated in their documentation he was transferred inappropriately. For Resident #4 the facility failed to implement a fall intervention. This was true for two (2) of four (4) sampled residents. Resident Identifiers: Resident #1 and Resident #4. Facility Census: 76. Findings included: a) Resident #1 A review of Resident #1's medical record in the afternoon of 04/22/24 found two (2) Lift transfer evaluations. The lift transfer evaluations were dated 08/28/23 and 11/28/23. Both lift transfer assessments indicated Resident #1 needed to be transferred with total body lift with a two person assist. The resident had a diagnosis of paraplegia, and contractures at the knees and hips. Resident # 1 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-24 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and staff interview the facility failed to distribute and serve food in accordance with professional standards for food service safety by activity staff serving ice cream on the unit. This was a random opportunity for discovery and had the potential to affect a limited number of residents. Facility Census; 76 Findings Include: a) Ice Cream On 04/23/24 at 02:20 PM during a tour of the facility, Activities Assistant (AA) #18 was observed to be pushing a cart down Unit A with 5 open containers of vanilla ice cream. AA #18 stated she was serving the residents ice cream in their rooms if they wanted it. AA #18 stated she was told to prepare the open containers and place them on the cart without lids or covering the containers and to take it out on the floor to distribute. The Activities Director (AD) #14 was in the hallway at this time and acknowledged the open containers of ice cream should not be on the floor without being covered or having lids on them.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-24 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This was a random opportunity of discovery. This had the potential to affect more than an isolated number of residents. Facility Census: #76 Findings included: a) Memory unit Bathtub On 04/24/24 at 9:45 AM, an observation of the walk-in bathtub on the memory unit (Mary's Garden) found two items of clothing with a dark brown substance on them located in the bathtub. This was confirmed with the memory unit Director #35 on 04/24/24 at 9:53 AM at which time she confirmed the clothing items should not be in the tub. b) Memory unit shower room On 04/24/24 at 9:46 AM, an observation of the shower on the memory unit (Mary's Garden) found two washcloths on the floor of the shower. One appeared wet and had a dark brown substance on it while the other appeared wet. This was confirmed with the memory unit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-24 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview the facility failed to ensure Resident #19 had a dignified dining experience during the noon time meal on 04/23/24. The facility failed to serve Resident #19 at the time her peers in the same dining area were served. Resident #19 was not served for 30 minutes after the last resident in the same dining room was served their meal. For Resident #18 the facility failed to ensure dignity while she was using the bedside commode. These were random opportunities for discovery and were true for Resident #19 and Resident #18. Resident Identifiers: #19 and #18. Facility Census: 76. Findings Include: a) Resident #19 An observation of the noon time meal began at 11:40 AM on 04/23/24. Upon entering the dining room it was noted Resident #19 was sitting at a table by herself in the back dining room. Also seated in the dining room were seven (7) additional residents. At 12:00 PM the last tray was served to the seven (7) additional residents. Activity Assistant #18 picked up Resident #19's tray and asked Nurse Aide (NA) #5 who was going to feed (Resident #19's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-24 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review, observation and staff interview the facility failed to ensure Resident #4's accident care plan was implemented. This was a random opportunity for discovery and was true for Resident #4. Resident Identifier: #4. Facility Census: 76. Findings included: A) Resident #4 A review of Resident #4's medical record in the afternoon of 04/23/24 found a care plan with the following focus statement, Resident has a history of falls and is at risk for further falls related to impaired mobility, incontinence. Huntington's Disease. This care plan was initiated on 07/07/22. A review of the interventions related to this focus statement found an intervention which read, left side of bed against wall. This intervention was added to the care plan on 04/05/24. An observation of Resident #4 at 4:15 PM on 04/23/24 with the Nursing Home Administrator present found Resident #4's bed was not against the wall. The resident was laying in the bed and the head of the bed was against the wall and a fall mat was laying on either side of the bed.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-24 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, medical record review and staff interview, the facility failed to revise the comprehensive care plan for the use of a bedside commode. This was a random opportunity for discovery and was true for Resident #18. Resident identifier #18. Census: 76. Findings included: a) Resident #18 On 04/23/24 at 9:06 AM, Resident #18 was observed using a bedside commode sitting directly in front of the residents window which faced the neighboring residential area outside. The window blind was not pulled, the resident door was open and no privacy curtain was pulled. Resident #18 stood herself up, in front of the opened window, and wiped herself. Licensed Practical Nurse (LPN) #76, was outside the room at her medication cart and when made aware of what was observed, stated she did not think she had capacity but as a reasonable person she would not have wanted to use the bedside commode with the blind not pulled, the room door open and no privacy curtain pulled. Staff #76 stated to the Certified Nursing Assistant (CNA) #5 who passed in the hallway at this time to make sure she was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-24 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview the facility failed to deploy available staff in a manner which ensured Resident #19 was fed her noontime meal in a timely manner. Resident #19 was not assisted with her noon time meal for 30 minutes after the last resident in the same dining room was served their meal. This was a random opportunity for discovery and was true for Resident #19. Resident Identifiers: #19. Facility Census: 76. Findings Include: a) Resident #19 An observation of the lunch meal began at 11:40 AM on 04/23/24. Upon entering the dining room it was noted Resident #19 was sitting at a table by herself in the back dining room. Also seated in the dining room were seven (7) additional residents. At 12:00 PM the last tray was served to the seven (7) additional residents. Activity Assistant #18 picked up Resident #19's tray and asked Nurse Aide (NA) #5 who was going to feed (Resident #19's Name). NA #5 stated, Just set it over there and when we are done feeding here we will feed her. Activity Assistant #18 returned Resident #19's food to the serving tray area. During this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-24 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on record review and staff interview the facility failed to ensure Resident #2's medical record was complete and accurate. There was a nutritional assessment which indicated the resident had a significant weight gain when in fact she had not. This was true for one (1) of 20 sampled residents. Resident identifier: #2. Facility Census: 76. Findings include: A) Resident #2 A review of Resident #2's medical record found a nutritional assessment dated [DATE]. This assessment under the section weight status indicated Resident #2 had a 5.1 percent weight gain in a period of one (1) month. This signified a significant weight gain. A review of Resident #2's medical record found the resident weighed 141 pounds on 03/27/24. A month previous she weighed 140.5 pound on 02/28/24. This was a gain of only one half of a pound. This is not a weight gain of 5.1 percent as indicated on the assessment completed on 03/27/24. An interview with the Nursing Home Administrator, the Nurse Practice Educator, and Unit Manager #40 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview the facility failed to ensure the resident environment over which it had control was as free from accident hazards as possible. Multiple sharp items were found in the kitchen in the dementia care unit which currently houses 24 residents all of which have a diagnosis of dementia. This failed practice had the potential to affect more than an isolated number residents. Resident Identifiers: #1, #2, #5, #13, #14, #16, #17, #21, #25, #29, #32, #37, #38, #41, #42, #43, #44, #47, #54, #55, #65, #68, #72 and #78. Facility Census: 78 Findings Included: a) A tour of the dementia care unit on 09/25/23 at 11:00 am, found the following safety concerns in the resident kitchen area: -- In the drawer beside the refrigerator was two (2) vegetable peelers both of which were sharp. -- In the cabinet to left of the stove was two serrated steak knifes. -- In the cabinet above the stove was an electric vegetable chopper with the blade. This was also very sharp and was safety concern. The door to the kitchen was unlocked and Employee #82 confirmed it is never…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-11 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation and staff interview the facility failed to ensure bathroom call devices were assessable to residents in rooms #27 and #28 if residents were lying in the floor. This failed practice had the potential to only affect a limited number of Residents. Resident identifiers: #28, #21, #44, #37. Facility census: 79. Findings included: Observation on 01/09/23 at 11:30 AM showed the pull cord for the call device in the shared bathroom of Resident Rooms #27 and #28 to only be approximately 4 inches long. The pull cord would have not been assessable for Residents that may be lying in the floor. room [ROOM NUMBER] was occupied by Resident #28 and #21. room [ROOM NUMBER] was occupied by Resident #44 and #37. During an interview at 11:39 AM, Resident #28 was asked if she could easily the reach the pull cord in her bathroom? Resident #24 replied, Not a lot of it there, it's short, I sometimes have a hard time finding it. At 12:10 PM LPN #70 confirmed the pull cords were too short for Residents to reach if…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-11 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, resident interview and staff interview, the facility failed to provide residents with a safe, clean, comfortable and homelike environment. The facility failed to provide a homelike environment in the dining area. The facility also failed to provide a safe, clean shower area for the residents. The facility also failed to provide residents with furniture in good repair. This had the potential to affect more than a limited number of residents. Resident Identifier: #57 . Facility Census: 79 Findings Included: a) Dining Room A Dining Room observation on 01/09/23 at 11:15 AM revealed the dining room tables were lacking the varnish/vinyl on the top of several tables. The tables did not have tablecloths to cover the tables to provide a homelike environment to cover the poor condition of the tables. On 01/09/23 at 11:40 AM the administrator agreed the dining room tables needed to be re-varnished and could not be cleaned properly for infection control purposes. The Administrator stated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-11 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on medical record review and staff interview the facility failed to ensure a complete and accurate medical record. The facility failed to ensure the Physician Orders for Scope of Treatment (POST) forms were completed per directions specified by the [NAME] Virginia Center for End of Life Care. This failed practice was true for three (3) out of (24) reviewed for advance directives Resident Identifiers: Resident #13, Resident #63 and Resident #176. Facility Census: 79. Findings Included: a) Resident #13 A review on 01/10/23 at 8:50 AM , found Resident #13 had a POST form signed and dated by Resident # 13 on 06/02/22. In addition to completing page 2 of the form, the POST requires the signature of the person preparing the form, the printed name of that person and the date. The staff member completing the form wrote Nursing Staff instead of their name. During an interview on 01/10/23 at 9:02 AM, the Director of Nursing (DON) acknowledged the staff that filled out the POST form should have stated their name…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-11 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview and staff interview the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infection related to clean linen carts and the resident shower/bathroom. This had the potential to affect more than a limited number of residents residing in the facility. Facility Census: 79. Findings Included: a) Clean Linen Carts On 01/09/23 at 11:17 AM a random opportunity for discovery revealed a clean linen cart on the small hallway had two (2) opened boxes of gloves, body wash, shampoos, sprays and wash basins all sitting on the cart with the clean linen. On 01/09/23 at 11:19 AM, an observation of the long hall clean linen cart revealed the following items, three (3) opened boxes of gloves, two (2) lift chair batteries, a basin full of facial masks, and an opened pack of body wipes all sitting on the care with the clean linen. On 01/09/23 at 11:20 AM, an observation of another clean linen cart on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-11 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, resident interview and staff interview the facility failed to provide care required to maintain hygiene to a resident who was dependent for Activities Of Daily Living (ADL) care. Resident Identifiers: Resident #13. Facility Census: 79 Findings Included: a) Resident #13 A review of facility policy titled Activities of Daily Living with a revision 06/01/21 read as following. Based on the comprehensive assessment of a resident/patient and consistent with the patient's needs and choices, the Center must provide the necessary care and services to ensure that a patient's activities of daily living activities are maintained or improved and do not diminish unless circumstances of the individual's clinical condition demonstrate that a change was avoidable. .Activities of daily living include: Hygiene-bathing, dressing, grooming and oral care. During the initial tour on 01/09/22 at 10:48 AM an observatioto be n found Resident #13's hair disheveled, and her chin was covered with facial hair which had not been removed. During an interview on 01/09/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-04-24 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview the facility failed to post accurate data on the nursing staffing data forms to include the total number of staff and or the actual hours worked by the certified nursing assistants. This was true for two (2) of nine (9) daily nursing staffing forms reviewed. This had the potential to affect a limited number of residents. Inaccurate dates identifier: 03/09/24 and 03/10/24. Census; 76. Findings include: a) 03/09/24 On 04/23/24 at 10:40 AM during a review of the staffing posting form it was identified the facility did not have documented on the form the Certified Nursing Assistant (CNA) staffing numbers or the CNA scheduled hours for the 07:00 AM to 03:00 PM hours. Further review of the schedule provided for 03/09/24 the CNA staffing numbers and scheduled hours were able to be identified. On 04/23/24 at 10:49 AM, during an interview with the Administrator, she acknowledged the staffing posting form was not correct as the required information was not listed to identify the CNA staffing numbers and the CNA scheduled hours for the 07:00 AM to 03:00…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$12,834 in federal fines across 1 penalty.

  • $12,834 — penalty dated 2024-10-01

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 2 of 52.3-0.3 vs chain
Staffing 1 of 52.5-1.5 vs chain
Quality measures 4 of 53.5+0.5 vs chain
The other 183 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Alexandria Care CenterLos Angeles, CA 1 of 5Bay Crest Care CenterTorrance, CA 1 of 5Bethlehem North Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bethlehem South Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bridgeville Rehabilitation & Care CenterBridgeville, PA 1 of 5Brightwood CenterFollansbee, WV 1 of 5Carlisle Skilled Nursing And Rehabilitation CenterCarlisle, PA 1 of 5Casa De Oro CenterLas Cruces, NM 1 of 5Devonshire Care CenterHemet, CA 1 of 5Gettysburg CenterGettysburg, PA 1 of 5Glenwood CenterFlorence, AL 1 of 5Heritage CenterHuntington, WV 1 of 5Inners Creek Skilled Nursing And Rehabilitation CeDallastown, PA 1 of 5Jersey Shore Skilled Nursing And Rehabilitation CeJersey Shore, PA 1 of 5Kingston Court Skilled Nursing And RehabilitationYork, PA 1 of 5Las Palomas CenterAlbuquerque, NM 1 of 5Lebanon Center, Genesis HealthCareLebanon, NH 1 of 5Lebanon Skilled Nursing And Rehabilitation CenterLebanon, PA 1 of 5Linden Grove Health Care CenterPuyallup, WA 1 of 5Magnolia RidgeGardendale, AL 1 of 5Marmet CenterMarmet, WV 1 of 5Meridian CenterHigh Point, NC 1 of 5Merry Wood LodgeElmore, AL 1 of 5Mount Olive CenterMount Olive, NC 1 of 5Mountain Ridge Center, Genesis HealthCareFranklin, NH 1 of 5Oak Grove CenterWaterville, ME 1 of 5Oceanside Skilled Nursing And RehabilitationHampton, NH 1 of 5Orchard Park Health Care & Rehab CenterTacoma, WA 1 of 5Parkersburg CenterParkersburg, WV 1 of 5Pembroke CenterPembroke, NC 1 of 5Pine LodgeBeckley, WV 1 of 5Playa Del Rey CenterPlaya del Rey, CA 1 of 5Pocahontas CenterMarlinton, WV 1 of 5Pottstown Skilled Nursing and Rehabilitation CentePottstown, PA 1 of 5Putnam CenterHurricane, WV 1 of 5Ridgewood CenterRidgewood, NJ 1 of 5Rio Rancho CenterRio Rancho, NM 1 of 5River City CenterDecatur, AL 1 of 5River Ridge CenterKennebunk, ME 1 of 5Sandia Ridge CenterAlbuquerque, NM

Showing 40 of 183; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
GENESIS WV HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 04/01/2011
FC-GEN OPERATIONS INVESTMENT LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GEN OPERATIONS I LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GEN OPERATIONS II LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HEALTHCARE INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
GENESIS HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS OPERATIONS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GHC HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
SUN HEALTHCARE GROUP INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
WHITMAN, ARNOLDIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
BERG, MICHAELIndividualCORPORATE OFFICERsince 03/02/2015
BRIDGEFORD, LAURAIndividualCORPORATE OFFICERsince 06/01/2024
MENDELSON, AVIIndividualCORPORATE OFFICERsince 06/01/2024
ANTOLINI, MICHAELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/23/2025
BESS, DEBRAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/23/2025

CMS files one row per role, so the 18 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.

10 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.1M
Net patient revenuemost recent cost report
+3.6%
Operating marginrevenue minus expenses
$5.0M
Related-party expense43% of expenses
Who pays — share of resident-days
Medicaid 84%Medicare 8%Other / private 8%

About 84% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $5.0M paid to related parties — landlords or management companies under common ownership — equal to about 43% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$411per resident / day
operating cost
$12,493per month
≈ monthly operating cost
$426per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WV

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the West Virginia Medicaid page.

Typical monthly cost in West Virginia
$12,836/mo
Nursing home (semi-private)
$13,262/mo
Nursing home (private)
$6,340/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 515147. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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