No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Kingston Court Skilled Nursing And Rehabilitation

2400 Kingston Court, York, PA 17402 · For profit - Limited Liability company · 151 certified beds · (717) 755-8811 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0606) — cited Oct 2023Resident-funds citation (F0567)Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$91,960 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0606), cited Oct 2023
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0567)
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (56) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $91,960 in federal fines (most recent 2025-01-09)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2251 Eastern Blvd · (717) 840-2730 · Call to confirm hours
Pharmacy
2350 E Market St · (717) 840-3846 · Call to confirm hours
Grocery
2400 E Market St · (717) 757-5942 · Call to confirm hours
Park
5th Ave · (717) 505-0406 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased25.9%16.8%15.4%worse
Long-stay residents who lose too much weight5.1%6.2%5.4%typical
Long-stay residents with a catheter left in their bladder0.3%0.7%0.9%better
Long-stay residents with a urinary tract infection1.7%1.5%2.0%better
Long-stay residents with depressive symptoms8.5%10.8%6.5%worse
Long-stay residents who were physically restrained0.0%0.2%0.1%better
Long-stay residents with falls causing major injury3.8%3.1%3.3%worse
Long-stay residents whose ability to walk worsened27.0%17.0%16.1%worse
Long-stay residents on antianxiety or hypnotic medication18.1%20.0%18.9%typical
Long-stay residents given the seasonal flu vaccine90.2%93.5%95.3%typical
Long-stay residents with pressure ulcers3.9%4.8%4.7%better
Long-stay residents with worsening bladder/bowel control26.8%25.5%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table16.0%17.7%17.1%typical
Short-stay residents who newly got an antipsychotic medication2.3%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine27.6%68.7%79.4%worse
Short-stay residents rehospitalized after admission19.2%22.5%22.6%better
Short-stay residents with an outpatient ER visit8.1%9.5%12.0%better
Long-stay hospitalizations per 1,000 resident days1.411.621.67better
Long-stay outpatient ER visits per 1,000 resident days0.471.181.80better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

56.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 149 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

56.1%U.S. median 51.5%
Got home and stayed home
11.4%U.S. median 10.7%
Went back to hospital
38.3%U.S. median 56.6%
Met the expected recovery
0.27U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 38.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 107 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 40% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF56.1%CMS range 47.5–66.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.4%CMS range 9.0–14.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge38.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge41.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge29.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge95.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.4%CMS range 4.3–10.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.821.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.60
RN hours/ resident / day
0.73
LPN hours/ resident / day
2.13
Aide hours/ resident / day
3.45
Total nurse hours/ resident / day
0.43
RN hoursweekends
52.4%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 151 beds and averages 139.0 residents a day — about 92% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.45 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.60 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.13 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.28 hrs/resident/day on weekends vs 3.52 on weekdays — 7% thinner on weekends. RN hours go from 0.66 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2025-09-11)
13
at the previous standard inspection (2024-08-29)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

56 citations, most serious first. The 15 most serious are shown; the remaining 41 are one tap away and print in full.

  • Immediate jeopardy · K2024-02-02 · tag F0745 — failed to provide medically-related social services — pattern
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, job description review, staff and resident interviews, and clinical record review, it was determined that the facility failed to implement post-discharge needs, including therapy services, nursing services, and medical equipment. This failure resulted in a lack of post-discharge services provided in the community for seven out of 15 discharged residents reviewed (Residents 1, 2, 4, 6, 10, 12, and 15) and placed current residents with active discharge plans in an immediate jeopardy situation (Residents 16-20). Findings Include: Review of the facility's policy, titled Discharge Planning Process, revised November 15, 2022, read, in part, The Center must develop and implement an effective discharge planning process that focuses on the patient's/resident's .discharge goals . and effectively transfer them to post-discharge care. Under the section titled Discharge Planning, the policy continued: Works with patient/resident, family members/significant others and interdisciplinary care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-01-09 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review and staff interviews, it was determined the facility failed to ensure pain management was provided that was consistent with professional standards of practice for two of 23 residents reviewed (Residents 9 and 14). This failure resulted in actual harm to Residents 9 and 14, whose pain was not properly relieved and managed and continued to experience uncontrolled pain. Findings include: Review of the clinical for Resident 9 revealed diagnoses that included Polyneuropathy (peripheral nerve disorder that affects multiple nerves throughout the body simultaneously) and Chronic Pain Syndrome (persistent pain that lasts for weeks to years). Review of Resident 9's quarterly Minimum Data Set (MDS-periodic assessment of needs) revealed a BIMS score (brief interview of cognitive status) of 12, indicating moderate cognitive impairment. Review of Resident 9's care plan, last review date December 1, 2024, revealed a focus area to receive narcotics related to chronic pain syndrome with an intervention to administer pain medications as ordered. In a grievance filed by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-01-09 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview, and Resident's written statement, it was determined that the facility failed to follow accepted professional standards and principles for administering medications to ensure the prevention of significant medication errors for three of 24 residents reviewed (Resident 9, 10 and 14). This failure resulted in harm to Resident 9 and 14 who suffered pain from the omission of mediations. Findings include: Review of Resident 9's quarterly Minimum Data Set (MDS-periodic assessment of needs) revealed a BIMS score (brief interview of cognitive status) of 12 indicating moderate cognitive impairment. In a grievance filed by Resident 9 on December 28, 2024, Resident 9 stated that he/she had to request his/he routine morning pain medications. Resident 9 stated that he/she laid in pain all day. Clinical record review for Resident 9 revealed a physician's order dated December 20, 2024, for the Resident to be administered Methadone (a medication used to treat moderate to severe pain) 10 milligrams (mg), two tablets twice a day. On December 28, 2024,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-08-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, review of facility investigation documentation, and staff interviews, it was determined that the facility failed to ensure that each resident received adequate supervision and assistance to prevent accidents, which resulted in actual harm, as evidenced by a skin tear to the posterior right lower extremity for one of 27 residents reviewed (Resident 46). Findings Include: Review of Resident 46's clinical record revealed diagnoses that included multiple sclerosis (a chronic progressive disease involving damage to the sheaths of nerve cells in the brain and spinal cord; symptoms include numbness, impaired speech, muscle coordination, blurred vision, and severe fatigue), muscle weakness, and unsteadiness on feet. Review of select facility report detailing the incident that occurred on August 5, 2024, read, in part; that during care last evening the resident was being assisted to the toilet via sit to stand (STS) lift with one assist by [Employee 4 (Nurse Aide)]. A nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-10-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review, hospital document review, and staff interviews, it was determined that the facility failed to initiate interventions to prevent wound deterioration and promote wound healing, failed to ensure a wound assessment was conducted weekly, and failed to ensure a worsening wound was assessed by a physician in a timely manner, resulting in harm as evidenced by the worsening of a pressure ulcer for one of four residents reviewed for pressure ulcers (Resident 44). Further, based on observation, clinical record review, facility policy review, and staff interviews, it was determined that the facility failed to provide care and services to promote healing and prevent infections for one of four residents reviewed for pressure ulcers (Resident 74). Findings include: Review of facility policy, titled NSG236 Skin Integrity and Wound Management, last reviewed February 1, 2023, revealed the policy stated, A comprehensive initial and ongoing nursing assessment of intrinsic and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-09 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, clinical record review, and staff interviews, it was determined that, in accordance with professional standards and practices, the facility failed to ensure that the resident's medical record was complete and accurately documented for one of the three resident records reviewed (Resident 2). Findings Include: Review of the facility's policy, titled Code Status Orders, effective [DATE], read, Code status communicates to the clinical staff whether the patient desires cardiopulmonary resuscitation (CPR) in the event of cardiopulmonary arrest. Review of Resident 2's clinical record revealed diagnoses that included hypertension (elevated blood pressure), a history of falls, and malignant neoplasm of the bladder ([bladder cancer] is a common, often smoking-related, malignancy of the bladder lining that causes blood in urine, pain, and frequent urination), with an admission date to the facility on [DATE]. Review of Resident 2's admission physician's order summary revealed documentation of a DNR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-11 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, it was determined that the facility failed to ensure residents are treated with respect and dignity and cared for in a manner and in an environment that promotes dignity for one of one meals observed (lunch on September 9, 2025).Findings include: Observation of tray line service on September 9, 2025, at 11:56 AM, some residents were served the peach cobbler in plastic thermal bowls and others in Styrofoam bowls. Additionally, some residents were provided with reusable plastic tumblers while other residents were served a disposable plastic cup. During an interview with the Employee 1 (Food Service Director) on September 9, 2025, at 12:11 PM, it was revealed there aren't enough bowls and cups to serve all residents during the meal and, therefore, they utilize Styrofoam bowls and disposable plastic cups for some residents. During an interview with the Nursing Home Administrator (NHA) on September 10, 2025, at 1:50 PM, it was revealed that reusable thermal bowls were ordered, however, the order needed to be submitted to a different purveyor,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-11 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, policy review, and resident and staff interviews, it was determined that the facility failed to maintain a safe, clean, comfortable, and home-like environment in resident rooms on two of six nursing units (Heritage and A station).Findings include:Review of facility policy, titled Environmental Services Policies and Procedures, last reviewed June 18, 2025, read, in part, All resident/patient areas are cleaned at least daily and include resident/patient rooms.Review of July 2025 Resident Council Minutes revealed there were resident complaints of dirty rooms. Review of the April 2025 facility grievance log listed concerns from three residents (Residents 103, 138, and 144) that had housekeeping concerns regarding resident rooms not being clean and floors in resident rooms and bathrooms not being clean.Observation in Resident 3's room on September 8, 2025, at 10:48 AM, revealed the floor in her room was dirty, the floor under her bed was dirty, there was a collection of grey fuzzy substance in the corner under a chair, and there was a piece of cereal in the corner.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-11 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, clinical record review, and staff interviews, it was determined that the facility failed to review and revise the care plan for two of 27 residents reviewed (Resident 7 and 135).Findings include:Review of facility policy, titled Person-Centered Care Plan, last reviewed June 18, 2025, read, in part, The care plan will be reviewed and revised by the interdisciplinary team after each assessment.Review of Resident 7's clinical record revealed diagnoses that included congestive heart failure (a chronic condition in which heart doesn't pump blood as well as it should) and gastroesophageal reflux disease (GERD-a digestive disease in which stomach acid or bile irritates the food pipe lining).Review of Resident 7's care plan under the focus area for gastrointestinal symptoms revealed an intervention that stated, encourage resident to discuss feelings regarding ostomy (a surgically created opening in the abdomen that reroutes bodily waste, like urine or stool, from its usual path into a prosthetic pouch on the outside of the body).Further review of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-11 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, review of facility policy, and staff interviews, it was determined that the facility failed to store and serve food/beverages in accordance with professional standards for food safety in the kitchen area and two of three nourishment pantries (stations A and B).Findings include: Review of facility policies, Dry Storage and Refrigeration/Frozen storage, dated May 1, 2023, read, in part, routine cleaning procedures are followed. Food stock is dated on the day of receipt. items removed from the original box are individually dated. Dry bulk items are labeled with product name and date opened. Open packages are stored in closed containers, tightly secured with ties or in food quality storage bags. All foods are labeled with the name of the product, date received and use by date once opened. Individual shakes are labeled with sell by date when removed from the original container. Observation in the walk-in refrigerator on September 8, 2025, at 6:35 AM, revealed sliced turkey wrapped in plastic wrap not labeled or dated; and one bag grated cheese open and not securely…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy, review of the clinical record, and resident and staff interviews, it was determined that the facility failed to ensure care and services were provided in accordance with professional standards of practice that meet each resident's physical, mental, and psychosocial needs for one of 27 residents reviewed (Resident 101).Findings include: Review of facility policy, Administration of Medications and Treatments, revised August 1, 2016, read, in part, residents shall receive medication ordered by an authorized licensed practitioner at the correct time. Review of Resident 101's clinical record documented diagnoses that included diabetes mellitus (the body's ability to produce or respond to the hormone insulin is impaired, resulting in abnormal metabolism of carbohydrates and elevated levels of glucose in the blood and urine). Interview with Resident 101 on September 9, 2025, at 10:24 AM, revealed at times, she received insulin and, at times, her blood sugar is checked after meals. Review of resident 101's physician orders included Humulin (long-acting insulin) 20…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-11 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the clinical record, policy review, and resident and staff interviews, it was determined that the facility failed to ensure pain management is provided in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for one of 30 residents reviewed (Resident 143).Findings include:Review of facility policy, administration of medications and treatments, last revised August 1, 2016, failed to reveal any expectation for a timeframe when meds are to be given around the time that they are ordered.Review of Resident 143's clinical record revealed diagnoses that included displaced fracture of lateral malleolus of right fibula (fracture of the ankle) and unspecified fracture of the upper end of the right tibia (fracture of the shin bone).Review of Resident 143's physician orders revealed an order for Gabapentin (medication used to treat nerve pain) 800 mg four times daily at 8:00 AM, 12:00 PM, 4:00 PM, and 8:00 PM for neuropathy (pain caused by nerve damage).Review of Resident 143's care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-11 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of select food service committee meeting minutes, staff and resident interviews, observation, and completion of one meal test tray, it was determined that the facility failed to provide foods that are palatable, attractive, and at appetizing temperatures. Findings include: Review of resident council meeting minute dated July 8, 2025, revealed condiments were missing from select menu options, items being missed on resident trays, cooks are inconsistent with cooking the meals, hamburgers were hard, baked ziti was dry, and portion sizes are small for some items. Review of the Resident Council Meeting minutes dated August 12, 2025, revealed concerns with hot food temperatures, vegetables not fully cooked, tough meat, and portion of soup is a half bowl. Interviews with Residents 3, 68, and 101 during the initial pool process revealed concerns regarding the quality, flavor, texture, and temperature of food. During an interview with Resident 3 on September 8, 2025, at 10:58 AM, she revealed the food was terrible and lacks flavor. During a resident interview conducted on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based upon clinical record review and staff and resident interviews, it was determined the facility failed to provide transfer out of bed services per preference for one of 23 residents reviewed (Resident 1). Findings include: Review of the clinical record revealed that Resident 1 had diagnoses that included multiple sclerosis (a disease in which the immune system eats away at the protective covering of the nerves) and atrial fibrillation (an irregular, often rapid heart rate). Resident 1 was admitted to the facility on [DATE], for long term stay at the facility. A review of Resident 1's Quarterly Minimum Data Set (periodic assessment of needs) dated November 8, 2024, revealed the Resident required extensive assist of 2-persons for transfer out of bed. Resident 1's BIM score (brief interview of mental status) was 15, indicating she is cognitively intact. During an interview with Resident 1 on January 7, 2024, at approximately 11:30 AM, she confirmed that she had placed her call bell on to get out of bed in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, policy review, and staff interview, it was determined that the facility failed to provide the highest practicable care and follow professional standards of practice for wound care for one of 23 residents reviewed (Resident 9), and failed to follow scheduled medication times based on the documented administration time for 21 of 23 residents reviewed (Residents 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 22, and 23). Findings include: A review of the facility policy, titled Skin Integrity and Wound Management, last revised October 15, 2024, stated implement wound care treatments, as indicated and ordered. On December 28, 2024, Employee 2 (Registered Nurse) reviewed wound care treatments for the dayshift (7AM to 3PM), due to the dayshift nurse delay in medication pass. Employee 2 provided a written statement to the Director of Nursing (DON) that stated, there were treatments that were signed off completed but the date on the treatment was 12/27/24. I completed the treatment on the evening shift. The wound care that was signed off…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 41 citations
  • Potential for harm · Dcited before2024-12-03 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, clinical record review, and resident and staff interviews, it was determined that the facility failed to ensure residents receive treatment and care in accordance with professional standards of practice for one of five residents reviewed (Resident 5). Findings Include: A review of the facility's policy, titled Transportation and Escort: Patient, effective April 1, 2003, read, in part, Centers will arrange for ambulance and other appropriate transportation services to provide transportation of patients/residents (hereinafter 'patient') for scheduled appointments as well as emergencies. The policy continued, Center staff will provide assistance in scheduling transportation for patients who need transportation outside of the Center (doctor's appointments, etc.). A review of Resident 5's clinical record revealed diagnoses that included muscle weakness and ileus (also known as paralytic ileus or pseudo-obstruction, is a condition where the intestines are blocked and stop working properly. It occurs when the muscles in the intestines stop squeezing to move food and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, clinical record review, and staff interview, it was determined that the facility failed to ensure each resident receives adequate supervision to prevent accidents for one of five residents reviewed (Resident 2). Findings Include: A review of the facility's policy, titled Transportation and Escort: Patient, effective April 1, 2003, read, in part, Centers will arrange for ambulance and other appropriate transportation services to provide transportation of patients/residents (hereinafter 'patient') for scheduled appointments as well as emergencies. The policy continued, Center staff will provide assistance in scheduling transportation for patients who need transportation outside of the Center (doctor's appointments, etc.). Staff may escort patients, if needed . A review of Resident 2's clinical record revealed diagnoses that included obstructive uropathy (a condition that occurs when urine is unable to drain normally through the urinary tract, resulting in a backup of urine and potential kidney damage) and chronic kidney disease (a condition where the kidneys…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-29 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, clinical record review, observations, and resident and staff interviews, it was determined that the facility failed to ensure a resident with limited mobility received appropriate services, equipment, and assistance to maintain or improve mobility for two of three residents reviewed (Residents 8 and 60). Findings include: Review of facility policy, titled Restorative Nursing, last revised on August 7, 2023, read, in part, Restorative programs are coordinated by nursing or in collaboration with rehabilitation and are patient specific based on individual patient needs. A licensed nurse must supervise the activities in the restorative nursing program. Purpose: to help the patient attain and maintain optimal physical, mental, and psychosocial functioning. Implement the restorative nursing program according to the specifics on the care plan. Document daily on restorative nursing record in PointClickCare ADL Point of Care. Review of Resident 8's clinical record revealed diagnoses that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-29 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, clinical record review, and resident and staff interviews, it was determined that the facility failed to ensure that residents who require dialysis receive such services consistent with professional standards, and failed to maintain complete and accurate records related to dialysis communication for one of three residents reviewed for dialysis (Resident 93). Findings include: Review of facility policy, titled Procedure: Dialysis: Home Hemodialysis (HHD), last revised January 8, 2024, read, in part, At completion of HHD, Center staff will report and document: Vital signs; Documentation will include: Pre-HHD assessment and vital signs; Condition of AV access site or catheter insertion site with date and time of dressing change; Dialysis facility staff will report to Center staff upon completion of HHD. Review of Resident 93's clinical record revealed diagnoses that included dependence on renal dialysis (a treatment for kidney failure that filters your blood and removes toxins, waste, and excess fluids), hypertension (high blood pressure), and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-29 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of personnel training records and staff interview, it was determined that the facility failed to ensure each nurse aide was provided with the required in-service training consisting of no less than 12 hours per year for five of five nurse aide employee records reviewed (Employees 6, 7, 8, 9, and 10); failed to provide annual training that included dementia management and resident abuse prevention for one of five nurse aide employee records reviewed (Employee 7); and failed to provide annual training that included abuse prevention for one of five nurse aide employee records reviewed (Employee 6). Findings Include: Review of personnel information revealed Employee 6's hire date was November 28, 2014; Employee 7's hire date was March 9, 2023; Employee 8's hire date was February 1, 2023; Employee 9's hire date was April 4, 2023; and Employee 10's hire date was December 10, 2022. Review of facility training records failed to reveal that the aforementioned Employees completed 12 hours of required annual training in the past 12 months. Further review of facility training…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records and staff interview, it was determined that the facility failed to provide the required Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage appropriately, in advance of changes for Medicare covered services, to one of three residents reviewed whose Medicare coverage was discontinued (Resident 341). Findings include: Review of Resident 341's clinical record revealed the Resident was readmitted to the facility on [DATE], after a hospital stay and that their payor source was Medicare A. Skilled services ended on April 14, 2024, and Resident 341's payor source changed to Medicaid at that time, and Resident 341 remained in the facility. Resident 341 was issued a Notice of Medicare Non-Coverage (NOMNC- indicates when your coverage for care is set to end) on April 16, 2024. The Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage (SNF ABN, a form provides information that as of a specific date Medicare coverage ends and the specific amount of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, it was determined that the facility failed to maintain a safe, clean, comfortable, and home-like environment for one of three dining areas and four of 77 resident rooms observed (Resident 60, 71, 94, and 114). Findings include: Observation of Resident 60's room on August 26, 2024, at approximately 11:20 AM, revealed that the plastic molding was peeling away from the wall and hanging under the heating/ air conditioning unit. Observation of Resident 71's room on August 26, 2024, at approximately 11:00 AM, revealed that the plastic molding was missing from the wall at the head of their bed. Observation of Resident 114's room on August 26, 2024, at approximately 11:45 AM, revealed gouges in the wall near the head of their bed. Observation of Heritage Dining Room on August 26, 2024, at approximately 12:25 PM, revealed a stationary dining chair that had a missing piece of vinyl from the seating surface. During an interview with the Nursing Home Administrator (NHA) on August 29, 2024, at 10:48 AM, the NHA indicated the necessary repairs or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review and staff interviews, it was determined that the facility failed to ensure that the resident assessment accurately reflected the resident's status for two of 30 residents reviewed (Residents 36 and 119). Findings include: Review of Resident 36's clinical record revealed diagnoses that included cerebral infarction (a stroke-damage to the brain from interruption of its blood supply) and dementia (a chronic disorder of the mental processes caused by brain disease, and marked by memory disorders, personality changes, and impaired reasoning). Review of Resident 36's Annual MDS (Minimum Data Set - an assessment tool to review all care areas specific to the resident such as a resident's physical, mental or psychosocial needs) with the assessment reference date (last day of the assessment period) of August 14, 2024, revealed in Section P. Restraints and Alarms that Resident 36 was coded as receiving a limb restraint when in bed on a daily basis. Review of Resident 36's current physician orders failed to reveal an order for a limb restraint. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0642 — isolated
    Ensure a qualified health professional conducts resident assessments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews, it was determined that the facility failed to coordinate the resident assessment for one of four discharged residents reviewed (Resident 110). Findings include: Review of Resident 110's clinical record revealed diagnoses that included hypertension (elevated/high blood pressure) and multiple sclerosis (disease of the central nervous system that damages the nerves, resulting in possible vision loss, pain, fatigue, loss of ability to speak, walk, and control motor movements). Review of Resident 110's clinical record revealed Resident 110 was admitted to the facility on [DATE]. Review of Resident 110's clinical record revealed that on May 31, 2024, Resident 110 left the facility against medical advice (AMA). Review of the history of Minimum Data Set (MDS - standardized assessment tool utilized to identify a residents physical, cognitive and psychosocial needs) revealed that as of August 26, 2024, the facility did not complete a Discharge MDS. During a staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, observations, clinical record review, and resident and staff interviews, it was determined that the facility failed to ensure care and services are provided in accordance with professional standards of practice that will meet each resident's physical, mental, and psychosocial needs for two of 27 residents reviewed (Residents 6 and 94). Findings include: Review of facility policy, titled OPS214 Treatment: Refusal of, with a last revision date of March 1, 2022, revealed, in part: 1. If the patient refuses treatment, staff will determine what the patient is refusing and why. Staff will: 1.1 Try to address the patient's concern(s); 1.2 Consult his /her supervisor; 3. Notify physician of the refusal of the treatment; 4. Staff will 4.1 Determine and document what the patient is refusing; 4.2 Assess the reasons for the refusal; 4.3 Advise patient/HCDM [health care decision maker] of consequences of refusal; 4.4 Offer alternative treatments; and 6. Document discussions with the patient/HCDM, physician, and other involved persons. Review of Resident 6's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, observations, clinical record review, and staff interviews, it was determined that the facility failed to provide respiratory care and services consistent with professional standards of practice for one of five residents reviewed for respiratory care/oxygen services (Resident 58). Findings include: Review of facility policy, titled Respiratory Equipment/Supply Cleaning/Disinfection, last revised June 1, 2021, revealed Policy: Cleaning and disinfection of respiratory equipment is performed by a respiratory therapist, licensed nurse, or equipment technician. All respiratory equipment which cannot be immersed in water is cleaned with a disinfecting solution and allowed to dry. Disinfection is performed on all equipment on a scheduled basis and upon discontinuation from service and between patients. Purpose: To remove microorganisms from the surfaces of equipment. Review of Resident 58's clinical record revealed diagnoses that included obstructive sleep apnea (OSA- a sleep-related breathing disorder that causes repeated disruptions in breathing during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, facility policy review, and staff interviews, it was determined that the facility failed to provide a record of the pharmacist's recommendation along with the physician's response for one of five residents reviewed for unnecessary medications (Resident 119), and failed to act upon a pharmacy recommendation appropriately or in a timely manner for one of five residents reviewed for unnecessary medications (Resident 46). Findings include: Review of the facility policy, titled Medication Regimen Review (MRR) and Reporting, last reviewed January 2024, read, in part, Resident-specific MRR recommendations and findings are documented and acted upon by the nursing care center and/or physician. A record of the consultant pharmacist's observations and recommendations is made available in an easily retrievable format to nurses, physicians, and the care planning team within 48 hours of MRR completion. The nursing care center follows up on the recommendations to verify that appropriate action has been taken. Recommendations should be acted upon within 30 calendar…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, facility policy, product information, and staff interviews, it was determined that the facility failed to store medication in accordance with professional principles for one of three medication storage rooms observed (Heritage Medication Storage Room). Findings Include: Review of facility provided policy, Medication Administration General Guidelines, effective [DATE], revealed, No expired medication will be administered to a resident. Observation of the Heritage Medication Storage Room on [DATE], at 9:15 AM, revealed one single-dose vial of Aranesp (medication used to treat low red blood cell count) 40mcg/1ml. The vial was open with the cap removed and no opened date on the vial. Review of Aranesp product information on [DATE], revealed that Aranesp is only available in single dose vials. Further review revealed once opened Aranesp should only be used one time. Throw the vial away after use even if there is medicine left in the vial. Interview with Employee 1 (Registered Nurse Supervisor)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, facility document review, and staff interviews, it was determined that the facility failed to document education regarding the influenza vaccination at the time of refusal for two of five residents reviewed for immunizations (Residents 46 and 85). Findings include: Review of facility influenza vaccination tracking revealed that Residents 46 and 85 had refused the 2023/2024 influenza vaccine. Review of available information revealed that the facility was unable to provide documentation that the facility provided education of the benefits and potential risks of not accepting the 2023/2024 influenza vaccination to Residents (or Resident Representative) 46 and 86. During an interview with the facility's Infection Preventionist on August 29, 2024, at approximately 1:00 PM, it was revealed that the facility could not locate documentation that education was provided to Resident 46. Further, it was revealed that the facility employee that documented Resident 85's influenza vaccination refusal was not aware that the Resident and/or Resident Representative was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-05 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility policy, clinical record review and staff interview, it was determined that the facility failed to ensure care and services were provided in accordance with professional standards for three of 5 residents reviewed (Residents 1, 3, and 4). Findings include: Review of facility policy, Central Vascular Access Device Dressing Change policy, revised August 1, 2021, read, in part, upon admission, if a resident has a transparent dressing, and the dressing is clean and dated it may be changed in 7 days from the date on the dressing and completed at least weekly thereafter; if the dressing is a gauze dressing it is to be changed upon admission and at least every two days thereafter. Assessment of the vascular cite is completed upon admission and during dressing changes, prior to and after intermittent infusions. Assessment for signs and symptoms of infusion related complications should also be completed. Length of external catheter should be obtained upon admission, during dressing changes, if…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-02-02 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on document review and staff and other interviews, it was determined that the facility failed to be administered in a manner that enables it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychological well-being of each resident by failing to employ a qualified Social Worker to deliver medically related social services to all its residents for one of one employee record review (Employee 1). Findings Include: Review of the facility's Job Description titled Social Services Specialist 1, revised November 17, 2020, described the position as non-exempt and Bachelor's Degree in Social Work or Human Services required. The Job Description continued, Special Educational and Vocational Requirements: * Must possess any certifications/licensure's as required by State of employment to practice in long term care. * 1-3 years of supervised social work experience in health care setting working directly with individuals preferred. * Additional certification such as Geriatric Case Management, Hospice and Palliative Care,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-02-02 · tag F0850 — failed to provide social-work services — widespread
    Hire a qualified full-time social worker in a facility with more than 120 beds.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on document review, interviews with staff, and other interviews, it was determined that the facility with more than 120 beds failed to employ a qualified social worker on a full-time basis for one of one staff person's credentials reviewed (Employee 1). Findings Include: Review of the facility's Job Description, titled Social Services Specialist 1, revised November 17, 2020, described the position as non-exempt and Bachelor's Degree in Social Work or Human Services required. The Job Description continued, Special Educational and Vocational Requirements: * Must possess any certifications/licensure's as required by State of employment to practice in long term care. * 1-3 years of supervised social work experience in health care setting working directly with individuals preferred. * Additional certification such as Geriatric Case Management, Hospice and Palliative Care, Gerontology, Clinical Social Work, Health Care, Nephrology, Mental Health and/or Substance Use preferred. Review of Employee 1's personnel file revealed a signed Job Description dated December 27, 2023, by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-19 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, observation, resident and staff interviews, clinical record review, and other document review, it was determined that the facility failed to ensure sufficient nursing staff to provide nursing care to all residents in accordance with the resident care plans to attain and maintain the highest practicable physicial, mental, and psychosocial well-being of each resident for two of seven residents reviewed (Residents 1 and 7), two Grievance Forms reviewed (December 18 and 21, 2023), and review of two months of Resident Council Meeting Minutes (December 2023-January 2024). Findings Include: Review of the facility's policy, titled Resident Rights Under Federal Law, recently revised February 1, 2023, defines its purpose is To treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his/ her self-esteem and self-worth. Also, To incorporate the resident's goals, preferences, and choices into care. Review of the facility's Resident Council Meeting minutes dated December 5, 2023,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-19 · tag F0567 — failed to protect residents' money held by the home — pattern
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on document review and resident and staff interviews, it was determined that the facility failed to ensure each resident the right to manage his or her financial affairs for three of four residents reviewed for personal funds (Residents 66, 121, and 126). Findings Include: Review of Resident 66's clinical record revealed diagnoses that included Diabetes Mellitus Type II (A chronic condition that affects the way the body processes blood sugar [glucose]) and anemia (condition in which the blood doesn't have enough healthy red blood cells). Review of Resident 66's Quarterly Minimum Data Set (MDS - a tool used to assess all care areas specific to the resident), dated September 15, 2023, revealed under Section C- Cognitive Patterns, the Brief Interview for Mental Status (BIMS). Review of the BIMS revealed Resident 66 scored 15/15. This score denotes an intact cognitive status. Review of the facility provided document, titled Medical Source Opinion of Patient's Capability to Manage Benefits provided by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-19 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews, it was determined that the facility failed to ensure the resident assessment accurately reflects the resident status for four of 35 residents reviewed (Residents 44, 48, 70, and 135). Findings Include: Review of Resident 44's clinical record on October 17, 2023, at approximately 10:30 AM, revealed diagnoses including central cord syndrome (injury to the spine that results in decreased nerve function for motor and sensory function of the body), and Guillain-Barre syndrome (neurological disorder caused by the immune system attacking the peripheral nervous system that results possible weakness, paralysis, and sensory deficit). Review of Resident 44's admission Minimum Data Set (MDS - assessment tool utilized to identify a resident's physical, mental, and psychosocial need), with an assessment reference date of September 3, 2023, revealed that section N0410. Medications Received, subsection D was coded to reflect that Resident 44 had received a hypnotic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-19 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, policy review, and resident and staff interviews, it was determined the facility failed to implement a comprehensive person-centered care plan to maintain the highest practicable well-being for five of 35 residents reviewed (Residents 15, 71, 97, 99, and 122). Findings Include: Review of the facility's policy, titled OPS416 Person-Centered Care Plan, last revised April 2023, revealed that the care plan includes measurable objectives and timetables to meet a patient's medical, nursing, nutrition, and mental and psychosocial needs that are identified in the comprehensive assessments. Review of Resident 15's clinical record reveals diagnoses that included peripheral vascular disease (a slow and progressive circulation disorder caused by narrowing, blockage or spasms) and major depressive disorder (a mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life). Review of Resident 15's current physician orders revealed an order for a hand splint to bilateral hands…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-19 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility policy and procedure, review of product user manuals, observations, record reviews, and resident and staff interviews, it was determined that the facility failed to provide respiratory care/oxygen services consistent with professional standards of practice of five of 35 residents reviewed (Resident 20, 71, 102, 110, and 391). Findings include: Review of facility procedure, Bi-Level Positive Airway Pressure (BIPAP- non-invasive ventilation or breathing support administered through a face or nasal mask in which air usually with added oxygen is given under positive pressure )/Continuous Positive Airway Pressure (CPAP- respiratory therapy in which air is pumped into the lungs through the nose or nose and mouth during spontaneous breathing), revision date July 15, 202, read, in part, if oxygen is ordered for patient, connect one end of the oxygen tubing to the oxygen enrichment adapter and the other end to the oxygen source. Cleaning the system: clean reservoir daily, clean the unit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-19 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility policy, product packaging review, and staff interviews, it was determined that the facility failed to store and serve food/beverages in accordance with professional standards for food safety in the main kitchen and for two of three nourishment pantries. Findings include: Review of facility policy, titled Food Brought In For Residents, dated May 2023, read, in part, food brought to residents by family or visitors will be handled and stored in a safe and sanitary manner. Food items that require refrigeration must be labeled with the resident's name and date the food was brought in. Review of facility policy, titled Dry Food Storage, dated May 1, 2023, read, in part, open packages should contain a used by date, all shelved/storage racks should be 18 inches below the sprinkler head, foods removed from initial packaging should be dated with the received date, bulk items should be clearly marked with the product name and date opened. Observation in the preparation area on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-19 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review, and staff interviews, it was determined that the facility failed to prepare and administer medications to residents in a manner that promoted infection control practices for one of three residents observed for medication administration (Resident 75); and failed to implement their Water Management Program for the prevention, detection, and control of water-borne contaminants, such as Legionella, a bacteria that may cause Legionnaires' Disease (a serious type of pneumonia). Findings include: Review of facility policy, titled Medication Administration: Oral, last reviewed April 2023, revealed the policy did not address handling medications with a bare hand nor how to handle a dropped medicine tablet. Review of the facility Water Management Program, indicated that the plan was last reviewed in June 2023, but failed to identify members of the Water Management Plan Committee. During medication administration observations on October 18, 2023, at approximately 9:36 AM, Employee 14 was observed preparing to administer medication to Resident 75. During the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-19 · tag F0895 — pattern
    Have a Compliance and Ethics Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, resident clinical record review, and resident and staff interviews, it was determined that the facility failed to ensure an effective compliance and ethics program that has been reasonably designed, implemented, and enforced so that it is likely to be effective in preventing and detecting criminal, civil, and administrative violations under the Act and in promoting quality of care for three of four residents reviewed for personal funds and the application for resident Social Security benefits (Residents 66, 121, and 126). Findings include: Review of the facility's policy, titled Compliance and Ethics Program, Doing the Right Thing dated October 2022, read under Standard of Conduct Corporation [company] is committed to the delivery of high quality healthcare services. To achieve that goal it is the policy of Corporation to conduct all business affairs with the highest level of integrity. Corporation requires that every employee strictly complies with all applicable laws and regulations.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, facility policy review, and resident and staff interviews, it was determined that the facility failed to maintain a safe, clean, and home-like environment for six of 35 residents reviewed and one of four shower rooms observed (Residents 8, 20, 27, 68, 71, and 110). Findings include: Review of facility policy, titled Cleaning: Resident/Patient Areas, with a last review date of April 2023, indicated the following: 3. Cleaning is accomplished using the Seven-Step Cleaning Procedure which includes the following cleaning procedures: 3.1 High Dusting; 3.2 Spot cleaning and surface sanitizing; 3.3 Bathroom cleaning; 3.4 Waste collection; 3.5 Floor dust mopping, floor wet mopping; and 3.7 Room inspection- visually inspect room after completing all tasks and correct any issues before leaving the room. Observation of Resident 8's bathroom on October 16, 2023, at 10:18 AM, revealed the presence of a dried brown substance on the floor and down the side of the toilet. Observation of Resident 8's bathroom on October 17, 2023, at 9:36 AM, continued to reveal the presence of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, observations, clinical record review, and staff interviews, it was determined that the facility failed to identify and monitor a device as a restraint for one of 35 residents reviewed (Resident 71). Findings include: During a review of facility policy, titled Procedure: Use Of Restraints, revised June 1, 2021, revealed the interdisciplinary team will review restraint use monthly for three months and then quarterly and with significant change in condition or in accordance with state regulations. Review of Resident 71's clinical record included diagnoses that included stroke, diabetes mellitus (the body's ability to produce or respond to the hormone insulin is impaired, resulting in abnormal metabolism of carbohydrates and elevated levels of glucose in the blood and urine), peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), left leg above the knee amputation, right leg partial foot amputation, and obstructive sleep apnea (intermittent airflow blockage during sleep). Observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0606 — failed to not employ staff found guilty of abuse — isolated
    Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, personnel file review, and staff interviews, it was determined that the facility failed to ensure that residents were protected from the potential for abuse by failing to verify the standing of professional license prior to hire for one of five personnel files reviewed (Employee 13). Findings Include: Review of facility policy, titled OPS300 Abuse Prohibition, with a revision date of October 24, 2022, revealed, 3. The Center will screen potential employees for a history of abuse, neglect, or mistreating patients, including attempting to obtain information from previous employers and/or current employers, and checking with the appropriate licensing boards and registries. Review of personnel file for Employee 13 (Licensed Practical Nurse [LPN]) revealed license verification with the Licensing board was completed October 17, 2023; indicating license verification was not completed prior to Employee 13's date of hire on September 12, 2023. Further review of Employee 13's timecard revealed hours worked September 12, 2023, from 9:00 AM to 3:30 PM, labeled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review, and staff interview, it was determined that the facility failed to ensure that the resident and resident representative received written notice of the facility bed-hold policy at the time of transfer for one of 35 residents reviewed (Resident 23). Findings include: Review of facility policy, titled Bed Hold Policy Notice & Authorization, last reviewed April 2023, failed to include that residents are to receive a bed-hold notice upon transfer. Review of Resident 23's clinical record revealed diagnoses that included type 1 diabetes (a chronic condition in which the pancreas produces little or no insulin) and hypertension (high blood pressure). Review of a nursing progress note in Resident 23's clinical record dated August 20, 2023, at 1:46 PM, revealed that Resident 23 left for Well Span [NAME] Hospital and has subsequently been admitted to the hospital. An interview with the Director of Nursing (DON) on October 18, 2023, at 2:21 PM, revealed that they were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, clinical record review, and staff interviews, it was determined that the facility failed to review and revise the resident plan of care for one of 35 residents reviewed (Resident 8). Findings include: Review of facility policy, titled Person Centered Care Plan, with a last review date of April 2023, revealed 7. Care plans will be: 7.2 (in part) reviewed and revised by the interdisciplinary team .as needed to reflect the response to care and changing needs and goals. Review of Resident 8's clinical record revealed diagnoses that included muscle wasting, dementia (a chronic disorder of the mental processes caused by brain disease, and marked by memory disorders, personality changes, and impaired reasoning), benign prostatic hyperplasia (age associated prostate gland enlargement that can cause difficulty with urinating), and chronic diastolic heart failure (heart failure that occurs when the heart does not relax properly between beats, causing the heart to be unable to pump an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review and staff interviews, it was determined that the facility failed to ensure care and services were provided in accordance with professional standards for one of 35 residents reviewed (Resident 68). Findings Include: Review of Resident 68's clinical record included diagnoses that included diabetes mellitus (the body's ability to produce or respond to the hormone insulin is impaired, resulting in abnormal metabolism of carbohydrates and elevated levels of glucose in the blood and urine), congestive heart failure (CHF - the heart doesn't pump blood as it should), hypertension (high blood pressure), and dementia (a condition characterized by progressive loss of intellectual functioning, impairment of memory and abstract thinking). Review of Resident 68's October 2023 physician orders included to check blood pressure and heart rate and to call Physician if systolic blood pressure (SBP-the top number when documenting blood pressure-measures the force the heart exerts on the walls of the arteries each time it beats, normal is less than 120 millimeters of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, clinical record review, observations, and resident and staff interviews, it was determined that the facility failed to maintain adequate personal hygiene and grooming of residents dependent on staff for assistance with these activities of daily living (ADL) for one of 35 resident s reviewed (Resident 71). Findings include: Review of facility policy, titled Activities Of Daily Living, revision May 1, 2023, read, in part, a resident who is unable to carry out ADLs will receive the necessary level of ADL assistance to maintain food grooming. ADLs are provided in accordance with accepted standards of practice, the care plan, and resident's choices and preferences. Review of Resident 71's clinical record included diagnoses that included stroke, diabetes mellitus (the body's ability to produce or respond to the hormone insulin is impaired, resulting in abnormal metabolism of carbohydrates and elevated levels of glucose in the blood and urine), peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy, review of the clinical record, and resident and staff interviews, it was determined that the facility failed to ensure care and services are provided in accordance with professional standards of practice that will meet each resident's physical, mental, and psychosocial needs for one of 35 residents reviewed (Residents 71). Findings include: Review of Resident 71's clinical record included diagnoses that included stroke, diabetes mellitus (the body's ability to produce or respond to the hormone insulin is impaired, resulting in abnormal metabolism of carbohydrates and elevated levels of glucose in the blood and urine), peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), left leg above the knee amputation, right leg partial foot amputation, and obstructive sleep apnea (intermittent airflow blockage during sleep). Observation on October 17, 2023, at 11:03 AM, revealed Resident 71's left hand was contracted; it was tightly closed in a fist. Interview with Resident 71 on October 17, 2023, at 11:03…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, policy review, and staff interviews, it was determined that the facility failed to ensure the resident environment is free from accident hazards for two of 35 residents reviewed (Resident 8 and 23). Findings Include: Review of Resident 8's clinical record revealed diagnoses that included muscle wasting, dementia (a chronic disorder of the mental processes caused by brain disease, and marked by memory disorders, personality changes, and impaired reasoning), benign prostatic hyperplasia (age associated prostate gland enlargement that can cause difficulty with urinating), and chronic diastolic heart failure (heart failure that occurs when the heart does not relax properly between beats causing the heart to be unable to pump an adequate amount of blood to the body). Review of Resident 8's clinical record progress notes revealed that they had experienced a fall on August 5, 2023, at 8:30 AM. The progress note indicated that Resident 8 was found on the floor in their room, and that they had transferred their self out of bed into their wheelchair, and then…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, clinical record review, and staff interview, it was determined that the facility failed to ensure residents requiring dialysis services receive such services consistent with professional standards of practice for one of two residents reviewed for dialysis services (Resident 122). Findings Include: Review of Resident 122's clinical record revealed diagnoses that included hypertension (elevated blood pressure) and end stage renal disease (a medical condition in which a person's kidneys cease functioning on a permanent basis, leading to the need for a regular course of long-term dialysis or a kidney transplant to maintain life). Review of Resident 122's physician orders revealed an order dated July 12, 2023, that read, Dialysis Tuesday, Thursday and Saturday @ 11:00 AM. Dialysis is defined as the process of removing excess water, solutes, and toxins from the blood in people whose kidneys can no longer perform these functions naturally. Review of the facility's policy, titled Dialysis Guidelines, reviewed April 2023, read, in part, Both the center…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, policy review, and staff interview, it was determined that the facility failed to act upon the licensed pharmacist's report of a medication irregularity for one of 35 residents reviewed (Resident 23). Findings include: Review of the facility's policy, titled Medication Regimen Review Policy, last reviewed April 2023, indicated that the facility should encourage the physician/prescriber or other responsible parties receiving the Medication Regimen Review (MRR) and the Director of Nursing (DON) to act upon the recommendations contained in the MRR. For those issues that require physician/prescriber intervention, facility should encourage physician/prescriber to either accept and act upon the recommendations contained within the MRR or reject all or some of the recommendations contained in the MRR and provide an explanation as to why the recommendation was rejected. Review of Resident 23's clinical record revealed diagnoses that included type 1 diabetes (a chronic condition in which the pancreas produces little or no insulin) and hypertension (high blood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews, it was determined that the facility failed to ensure that residents were free of unnecessary psychotropic medications for one of five residents reviewed for unnecessary medications (Resident 48). Findings include: Review of Resident 48's clinical record revealed that they were admitted to the facility on [DATE], with diagnoses that included anxiety disorder (mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities), major depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest in things), and hypertension (high blood pressure). Review of Resident 48's physician's orders revealed an order for Ativan oral tablet one milligram (lorazepam), give one tablet by mouth every eight hours as needed for anxiety for 14 days, dated October 4, 2023. Review of Resident 48's physician order history revealed that the Ativan (lorazepam) had been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, policy review, clinical record review, and staff interview, it was determined that the facility failed to ensure that it was free from a medication error rate of five percent or greater based on four medication errors out of 28 opportunities, which equated to an error rate of 14.29 percent. Findings include: Review of facility policy, titled Medication Administration: Oral, last reviewed April, 2023, revealed that when preparing medications for administration, staff should, Verify medication order on Medication Administration Record (MAR) with medication label for correct patient, drug, dose, route and time .If [there are] discrepancies, notify physician/advanced practice provider (APP) and/or pharmacy as indicated . During medication administration observations on October 18, 2023, at approximately 9:16 AM, Employee 18 was observed preparing and administering medications to Resident 109. Review of Resident 109's clinical record on October 18, 2023, at approximately 10:30 AM, revealed Resident 109 was ordered Ocuvite-Lutein (multiple vitamins with minerals)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, facility policy review, and staff interview, it was determined that the facility failed to ensure medications were stored in a secure manner for one of three medication carts observed. Findings include: Review of facility policy, titled Storage and Expiration Dating of Medication, last revised August 7, 2023, revealed subsection 3.3 stated, Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors. During medication administration observations on October 18, 2023, it was revealed that Employee 14 was utilizing the 300 hall medication cart while preparing and administering medications to residents on the 300 hall. During observations at approximately 9:30 AM, it was observed that on top of the 300 hall medication cart were four multi-dose medication containers, one containing aspirin 81 milligrams (mg - metric unit of measure), one iron sulfate tablet, one vitamin B12 tablet, and one vitamin D3 tablet. During…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record reviews and staff interviews, it was determined that the facility failed to ensure that laboratory specimens were obtained/processed timely as ordered by the physician for one of 35 residents reviewed (Resident 102). Findings include: Review of Resident 102's clinical record revealed diagnoses that included enterocolitis (inflammation of the digestive tract due to clostridium difficile [c-diff - a bacteria]) and malignant neoplasm of lung (cancer of the lung). Review of Resident 102's physician orders revealed an order to check a stool sample for clostridium difficile, dated October 12, 2023. Review of Resident 102's progress notes revealed a note dated October 14, 2023, at 2:56 AM, that indicated Attempted to find the results of the stool sample collected on 10/12/23. The stool was found in the refrigerator. It was not picked up by the lab. It is now too old and was disposed of. Will collect a new sample. Further review of Resident 102's progress notes revealed a note dated October 15, 2023, at 11:39 AM, that indicated, in part, the lab just called for a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-19 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident interview and staff interviews, and policy review, it was determined that the facility failed to ensure four of seven residents reviewed were provided care and services regarding hygiene and bathing (Residents 1, 2, 3, and 4). Findings include: Review of the facility's Activities of Daily Living (ADLs) (daily self-care activities) policy, titled NSG200 Activities of Daily Living, last reviewed and revised on May 1, 2023, under the Practice Standards section, indicated that a patient who is unable to carry out ADLs will receive the necessary level of ADL assistance to maintain good nutrition, grooming, and personal and oral hygiene. Review of Resident 1's clinical record revealed diagnoses that included chronic obstructive pulmonary disease (COPD - a group of diseases that cause airflow blockage and breathing-related problems) and atrial fibrillation (an irregular, often rapid heart rate that commonly causes poor blood flow). Resident 1's clinical record also revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$91,960 in federal fines across 4 penalties.

  • $32,646 — penalty dated 2025-01-09
  • $15,435 — penalty dated 2024-08-29
  • $28,991 — penalty dated 2024-01-19
  • $14,888 — penalty dated 2023-09-19

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 1 of 52.3-1.3 vs chain
Staffing 3 of 52.5+0.5 vs chain
Quality measures 3 of 53.5-0.5 vs chain
The other 183 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Alexandria Care CenterLos Angeles, CA 1 of 5Bay Crest Care CenterTorrance, CA 1 of 5Bethlehem North Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bethlehem South Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bridgeville Rehabilitation & Care CenterBridgeville, PA 1 of 5Brightwood CenterFollansbee, WV 1 of 5Carlisle Skilled Nursing And Rehabilitation CenterCarlisle, PA 1 of 5Casa De Oro CenterLas Cruces, NM 1 of 5Devonshire Care CenterHemet, CA 1 of 5Gettysburg CenterGettysburg, PA 1 of 5Glenwood CenterFlorence, AL 1 of 5Heritage CenterHuntington, WV 1 of 5Hidden Valley CenterOak Hill, WV 1 of 5Inners Creek Skilled Nursing And Rehabilitation CeDallastown, PA 1 of 5Jersey Shore Skilled Nursing And Rehabilitation CeJersey Shore, PA 1 of 5Las Palomas CenterAlbuquerque, NM 1 of 5Lebanon Center, Genesis HealthCareLebanon, NH 1 of 5Lebanon Skilled Nursing And Rehabilitation CenterLebanon, PA 1 of 5Linden Grove Health Care CenterPuyallup, WA 1 of 5Magnolia RidgeGardendale, AL 1 of 5Marmet CenterMarmet, WV 1 of 5Meridian CenterHigh Point, NC 1 of 5Merry Wood LodgeElmore, AL 1 of 5Mount Olive CenterMount Olive, NC 1 of 5Mountain Ridge Center, Genesis HealthCareFranklin, NH 1 of 5Oak Grove CenterWaterville, ME 1 of 5Oceanside Skilled Nursing And RehabilitationHampton, NH 1 of 5Orchard Park Health Care & Rehab CenterTacoma, WA 1 of 5Parkersburg CenterParkersburg, WV 1 of 5Pembroke CenterPembroke, NC 1 of 5Pine LodgeBeckley, WV 1 of 5Playa Del Rey CenterPlaya del Rey, CA 1 of 5Pocahontas CenterMarlinton, WV 1 of 5Pottstown Skilled Nursing and Rehabilitation CentePottstown, PA 1 of 5Putnam CenterHurricane, WV 1 of 5Ridgewood CenterRidgewood, NJ 1 of 5Rio Rancho CenterRio Rancho, NM 1 of 5River City CenterDecatur, AL 1 of 5River Ridge CenterKennebunk, ME 1 of 5Sandia Ridge CenterAlbuquerque, NM

Showing 40 of 183; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
GENESIS PM PA OPERATIONS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 11/14/2022
FC-GEN OPERATIONS INVESTMENT LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/14/2022
GEN OPERATIONS I LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 03/17/2025
GEN OPERATIONS II LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/14/2022
GENESIS HEALTHCARE INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 03/17/2025
GENESIS HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/14/2022
GENESIS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 03/17/2025
GHC HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 03/17/2025
SUN HEALTHCARE GROUP INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/14/2022
WHITMAN, ARNOLDIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
BERG, MICHAELIndividualCORPORATE OFFICERsince 11/14/2022
BRIDGEFORD, LAURAIndividualCORPORATE OFFICERsince 04/01/2024
MENDELSON, AVIIndividualCORPORATE OFFICERsince 04/01/2024
MUREITHI, PETERIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/31/2022
HCCF MANAGEMENT GROUP XI LLCOrganizationADP OF THE SNFsince 03/17/2025
WELLTOWER OP, LLCOrganizationADP OF THE SNFsince 03/17/2025

CMS files one row per role, so the 21 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.

11 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.3M
Net patient revenuemost recent cost report
+1.5%
Operating marginrevenue minus expenses
$2.4M
Related-party expense15% of expenses
Who pays — share of resident-days
Medicaid 77%Medicare 7%Other / private 16%

About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.4M paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$322per resident / day
operating cost
$9,803per month
≈ monthly operating cost
$328per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in PA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Pennsylvania Medicaid page.

Typical monthly cost in Pennsylvania
$11,954/mo
Nursing home (semi-private)
$13,688/mo
Nursing home (private)
$6,480/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 395037. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next