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Ladera Center

5901 Ouray Road Nw, Albuquerque, NM 87120 · For profit - Corporation · 120 certified beds · (505) 836-0023 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Oct 2023Behavioral-health or dementia-care citation — no harm found (F0758)4 immediate-jeopardy citations$106,581 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (35% vs 45% nationally) — better care continuity
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Oct 2023
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (64) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $106,581 in federal fines (most recent 2024-10-28)
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2929 Coors Blvd NW Ste 200, Albuquerque, NM 87120 · (505) 839-2300 · Call to confirm hours
Pharmacy
2929 Coors Blvd NW · (505) 727-5910 · Call to confirm hours
Grocery
1820 Unser Blvd NW · (505) 600-4293 · Call to confirm hours
Park
Tierra Del Oso Pl NW · (505) 768-5353 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased19.4%11.3%15.4%worse
Long-stay residents who lose too much weight2.7%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.2%0.9%0.9%better
Long-stay residents with a urinary tract infection2.2%0.9%2.0%typical
Long-stay residents with depressive symptoms2.4%2.0%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.5%3.5%3.3%typical
Long-stay residents whose ability to walk worsened11.9%11.7%16.1%better
Long-stay residents on antianxiety or hypnotic medication13.2%14.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.7%95.3%typical
Long-stay residents with pressure ulcers6.6%5.2%4.7%worse
Long-stay residents with worsening bladder/bowel control17.4%20.0%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table12.5%14.5%17.1%better
Short-stay residents who newly got an antipsychotic medication0.7%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine94.1%86.4%79.4%better
Short-stay residents rehospitalized after admission31.7%22.0%22.6%worse
Short-stay residents with an outpatient ER visit7.1%15.7%12.0%better
Long-stay hospitalizations per 1,000 resident days2.701.651.67worse
Long-stay outpatient ER visits per 1,000 resident days2.362.811.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

56.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 69 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

56.8%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
47.8%U.S. median 56.6%
Met the expected recovery
0.24U.S. median 0.31
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 47.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 46 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 31% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF56.8%CMS range 45.0–67.751.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 6.9–13.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge47.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge52.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge34.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified88.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting88.9%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge75.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.2%CMS range 3.3–10.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.781.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.58
RN hours/ resident / day
0.81
LPN hours/ resident / day
1.90
Aide hours/ resident / day
3.29
Total nurse hours/ resident / day
0.41
RN hoursweekends
35.1%
Total nursing turnover
30.8%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 111.4 residents a day — about 93% occupied, or roughly 9 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.29 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.90 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.90 hrs/resident/day on weekends vs 3.45 on weekdays — 16% thinner on weekends. RN hours go from 0.65 to 0.41 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 35% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

16
deficiencies at the latest standard inspection (2026-01-28)
7
at the previous standard inspection (2024-10-28)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

64 citations, most serious first. The 15 most serious are shown; the remaining 49 are one tap away and print in full.

  • Immediate jeopardy · J2024-10-28 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the medical provider (Physicians and Nurse Practitioners) of a change in condition in which a resident with a history of myocardial infarction (MI; heart attack) reported chest pain for 1 (R #112) of 1 (R #112) residents reviewed for provider notification. If the facility fails to notify the provider of intermittent (not continuous) chest pain for a resident with prior history of MI (a major risk factor for having another MI), then it could likely delay the resident receiving necessary testing to determine if the resident requires life-saving medical intervention. This deficient practice likely contributed to the passing of R #1. The findings are: A. Record review of R #112's facesheet revealed R #112 admitted to the facility on [DATE] with the following list of diagnoses (not all-inclusive): - Diabetes mellitus (a chronic disease that occurs when the body is unable to control blood sugar levels). - Sepsis (a life-threatening extreme immune…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-10-28 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide quality care to 1 (R #112) of 1 (R #112) residents when they failed to properly assess a resident with history of myocardial infarction (MI; heart attack) ) after the resident reported chest pains. If the facility fails to properly assess a resident who reports chest pains, then the resident may experience unidentified life-threatening conditions such as a heart attack. This deficient practice likely contributed to the passing of R #1 within the hour of reporting chest pain. The findings are: A. Record review of R #112's facesheet revealed that R #112 admitted to the facility on [DATE] with the following list of diagnoses (not all-inclusive): -Diabetes mellitus (a chronic disease in that occurs when the body is unable to control blood sugar levels). -Sepsis (a life-threatening extreme immune system response to infection or injury which can cause inflammation, blood clots, and damaged blood vessels reducing the blood flow and oxygen delivered to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2023-10-31 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure medications were administered as ordered by the physician for 1 (R #11) of 3 (R # 11, 12, 13) resident reviewed for medications. This deficient practice resulted in R#11's pulmonary embolism [blood clots in the lungs (PE)] getting worse since the last CT scan (medical imaging technique used to obtain detailed internal images of the body) on 09/08/23 putting resident at increased risk for stroke and blockage of blood flow to the heart which could result in death. The findings are: A. Record review of R #11's face sheet revealed she was admitted to the facility on [DATE] with a diagnosis of a dislocated (disturb the normal arrangement or position) right knee, broken right ankle, and pulmonary embolism [blood clots in the lungs (PE)] resulting from a fall at home on [DATE]. B. Record review of R #11's transfer orders from the hospital, dated 09/15/23, revealed Eliquis (blood thinner), 5 mg (milligrams), 1 tablet twice daily was ordered to treat and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2023-09-06 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide quality care for 5 (R #29, 38, 61, 65 and 81) of 5 (R #s 29, 38, 61, 65 and 81) residents reviewed by not monitoring and treatment of wounds. This deficient practices could likely cause a decline in residents' health and well-being if physician orders are not followed, wounds could likely become infected causing sepsis (blood infection), osteomyelitis (bone infection) and/or other medical conditions could likely worsen.The findings are: A. Record review of R #81's facesheet revealed the following diagnoses: Type II diabetes (means that your body doesn't use insulin properly), chronic kidney disease (impaires kidney function), osteomyelitis diagnosed during stay at facility (inflammation of one or more joints), methicillin resistant staphylococcus aureus infection (Infections caused by specific bacteria that are resistant to commonly used antibiotics), peripheral vascular disease (is a slow and progressive circulation disorder),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Hcited before2023-09-06 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to prevent resident to resident sexual abuse and to protect multiple residents from observing ongoing sexual behaviors and verbal abuse for 6 (R #3, 29, 31, 45, 87 and 109) of 6 (R #3, 29, 31, 45, 87 and 109) residents reviewed for abuse. This deficient practice likely resulted in psychosocial distress (unpleasant emotions associated with a highly stressful environment) for the residents who observed the behavior; and for R #3 being uncomfortable around R #104. The findings are. A. On 08/27/23 at 4:45 pm, an observation revealed R #104 sat in the dayroom with a staff member next to him. B. On 08/28/23 at 8:00 am, during an interview, Unit Manager (UM) #1 stated the staff sat with R #104 in a one-to-one situation (staff to resident continuous care situation for at risk residents or those who pose a risk to others) after he was the identified as the perpetrator in a sexual assault allegation made on 08/21/23. C. Record review of a Social Services note dated 8/21/2023 at 9:26 am, indicated Another Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to maintain a safe, clean, and sanitary environment by allowing fecal matter to remain on the floor of a common resident area and by failing to ensure proper separation between soiled laundry and clean linens. These deficient practices has the potential to affect residents, staff, and visitors by increasing the risk of healthcare-associated infections.The findings are:A. On 01/26/26 at 2:01 pm during an observation of the south shower room, brown fecal matter was on the floor, the shower chair, and the shower curtain. A pungent (strong, unpleasant smell), offensive odor was immediately detectable upon entering the space.B. On 01/26/26 at 2:02 pm during an interview with the environmental services regional manager (EVSR), she confirmed that the brown fecal matter was found on the shower chair, shower floor and shower curtain. EVSR stated that this is unsanitary and should have been addressed as soon as a staff is done helping a resident using the shower room and it did not happen.C. On 01/26/26 at 2:12 pm during an observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to make prompt (done without delay; immediate) efforts to resolve resident's grievances for 10 (R #'s 4, 6, 8, 39, 41, 48, 56, 72, 74 and 107) of 10 (R #'s 4, 6, 8, 39, 41, 48, 56, 72, 74 and 107) residents reviewed by:1.Not responding/following-up to grievances that involved missing personal items and smoking.2.Not responding to grievances that involved allegations of neglect for several days after the grievance was reported. 3. Failing to educate all nursing staff, including the nursing staff involved, for grievances with allegations of neglect. If the facility is not ensuring that grievances are responded to and without delay, then residents are likely at risk of continued/repeat concerns and feeling as though their concerns are unimportant to the facility.The findings are: A. On 01/21/26 at 12:35 PM during a telephone interview with R #41's family member, he stated that he had brought his aunt a TV on 04/07/24 and it was taken from her room, he further stated that he had contacted the facility to let them know that the TV…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-28 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide the required transfer information to the residents' and the residents' representatives in writing for 2 (R #118, and 131) of 2 (R #118, and 131) residents sampled for hospitalizations when staff failed to: 1. Notify the residents and resident representative(s) of the resident's transfer to the hospital in writing and in a language and manner they understand. 2. Send a written copy of the Transfer Notice to the Ombudsman (is a government official who investigates and tries to resolve complaints). 3. Ensure resident or their representative received a written notice of the bed hold policy which indicated the duration the bed would be held. These deficient practices could likely result in the residents and/or their representative not knowing the reason for the transfer, the location of the transfer or discharge, their rights to advocate and make informed decisions regarding the residents' healthcare. The findings are: R #118 A. Record review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to create an accurate baseline care plan (minimum healthcare information necessary to properly care for a resident immediately upon their admission to the facility) within 48 hours of admission for 3 (R #39, #47, and #122) of 3 (R #39, #47, and #122) residents reviewed for baseline care plans. This deficient practice could likely result in residents not receiving the appropriate care and may place residents at risk of an adverse event (undesirable experience, preventable or non-preventable, that caused harm to a resident because of medical care or lack of medical care) or worsening of current condition after admission. The findings are: R #39:A. Record review of R #39's facesheet revealed he was admitted on [DATE] with the following diagnoses (including but not limited to): 1. Nondisplaced fracture (nondisplaced fractures are often closed and do not move out of alignment) of right ulna (longer of the two bones in the forearm) styloid process (a slender…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure staff revised the care plan for 3 (R #41, R #47 and R #122) of 8 (R #11, R #12, R #41, R #47, R #48, #118, R#122 and R #131) residents reviewed when staff failed to: 1. Revise the care plan after R #41 developed hand contractures. 2. Revise the care plan after R #47 was diagnosed with chronic idiopathic constipation (condition with constipation symptoms but no identifiable cause). 3. Ensure the required Interdisciplinary Team (IDT, team members from different disciplines working collaboratively, with a common purpose, to set goals, make decisions and share resources and responsibilities) members participated in the care plan meeting for R #122. These deficient practices could result in residents' care and needs not being addressed. The findings are: R #41 A. Record review of R #41's facesheet revealed she was admitted on [DATE] with the following diagnoses (including but not limited to): 1. Hemiplegia (paralysis of one side of the body) and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview, the facility failed to provide quality care that meets professional standards for 6 (R #5, #39, #56, #90, #93, and #104) of 6 (R #5, #39, #56, #90, #93, and #104) residents reviewed when the staff failed to:-Follow physician orders.-Obtain physician ordersThese deficient practices are likely to result in residents not maintaining their optimal health as planned by their medical provider. The findings are: R #39: A. Record review of R #39's facesheet revealed he was admitted on [DATE] with the following diagnoses (including but not limited to): 1. Nondisplaced fracture (nondisplaced fractures are often closed and do not move out of alignment) of right ulna (longer of the two bones in the forearm) styloid process (a slender projection of bone at the lower end of the ulna), subsequent encounter for closed fracture with routine healing. 2. Muscle weakness (generalized) 3. Other abnormalities of gait (is the pattern or manner of walking) and mobility 4. Influenza A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews, the facility failed to ensure that activities of daily living (ADL) are being provided to 2 (R #39, and #41) of 2 (R #39, and #41) residents reviewed, who were dependent on staff for necessary nail care. This deficient practice resulted in residents having long, jagged, and unclean fingernails, which poses a risk for the transmission of infection.The findings are:R #39A. Record review of R #39's facesheet revealed he was admitted on [DATE] with the following diagnoses (including but not limited to): 1. Nondisplaced fracture (nondisplaced fractures are often closed and do not move out of alignment) of right ulna (longer of the two bones in the forearm) styloid process (a slender projection of bone at the lower end of the ulna), subsequent encounter for closed fracture with routine healing. 2. Muscle weakness (generalized). 3. Other abnormalities of gait (is the pattern or manner of walking) and mobility.B. On 01/21/26 at 9:52 am, during an observation of R…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, and interviews, the facility failed to properly store medications and medical supplies located in the facility medication carts and medication storage room when the staff failed to ensure:-Treatment carts are not left unlocked and unattended.-Medical supplies are not opened or used.-An expired insulin (a hormone that regulates the amount of glucose in the blood) pen was properly discarded.These deficient practices are likely to result in medications and medical supplies being used in resident care resulting in residents being at risk of possible infections, and medication error.The findings are:A. On [DATE] at 8:06 am, during an observation of the south station, a treatment cart with prescription topical ointments, powders, and wound cleaning supplies was left unlocked and unattended.B. On [DATE] at 8:08 am during an interview with the Director of Nursing (DON), she confirmed the south station treatment cart was left unlocked and unattended. The DON stated that all treatment carts are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-28 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, and interviews, the facility failed to implement and follow an ongoing infection prevention and control program (a program that is used to prevent, recognize, and control the onset and spread of infections) by ensuring: -staff follow the established hand hygiene protocols to prevent the potential spread of infection residents observed during meal assistance. -a system of surveillance is in placed to identify environmental hazards before they could spread to residents and staff.These deficient practices are places the residents and staff at risk of contracting infections. The findings are:A. On 01/27/26 at 12:40 pm, during an observation in the dining room, Certified Nursing Aide (CNA) #3 assisted R #20 and R #42 with their meals. The residents were seated at the same table, CNA #3 performed the following sequence of actions: 1. CNA #3 used her bare right hand, touched R #20's spoon, scooped a spoon full of food and placed the same spoon in R #20's right hand. CNA #3 instruction R #20 to place the spoon in her mouth and eat. 2. Without performing hand hygiene,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-28 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure that the resident call system was accessible for 2 (R #8, and #41) of 2 (R #8, and #41) residents reviewed. This deficient practice had the potential of placing the resident at risk for inability to summon health care workers as needed to receive assistance that may include urgent care to meet their medical, physical, mental, and psychosocial needs.The findings are:A. On 01/20/26 at 4:18 pm, during an observation, R #8 was found in bed with her call light button on the side of the bed nearly touching the floor. R #8 stated that she uses her call light button to call for help, but she does not know where her call light button went.B. On 01/20/26 at 4:20 pm interview with Licensed Practical Nurse #1, she confirmed the call light button is on the side of the bed and is not within reach of R #8. LPN #1 stated that call light buttons must be within reach at all times and it did not happen.C. On 01/21/26 at 9:44 am, during an observation, R #41 was found in bed with her call light button draped over the headboard and is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
Show the remaining 49 citations
  • Potential for harm · Dcited before2026-01-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure 1 (R #107) of 1 (R #107) resident was treated with respect and dignity when the facility failed to ensure that R #107 was not put to bed at night with her shoes on and fully clothed.This deficient practice is likely to result in residents feeling as if they were unimportant and that their preferences do not matter. The findings are: A. On 01/21/23 at 12:40 pm during an interview with R #107's sister (FM) #1, she stated she had been told by her sister (R #107) that she had been put to bed a fully clothed and with her shoes on and she had been upset about it. FM #1 stated that her sister (R #107) likes to be put to bed in her pajamas every night. FM #1 thought this was a concern and her sister was upset that is why she brought it to the facilities attention. B. Record review of R #107's care plan dated 10/02/24 revealed: it is important that she (R #107) has the opportunity to engage in daily routines that are meaningful relative to her preferences. Intervention: It is important for me to choose what clothing to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to complete an accurate Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff) assessment for 1 (R #132) of 1 (R #132) resident reviewed for assessments. This deficient practice could likely result in the residents' preferences and care needs not being met.The findings are:A. Record review of R #132's facesheet revealed she was admitted on [DATE] and discharged to community on 04/15/23 with the following diagnoses (including but not limited to): 1. Unspecified intracapsular fracture of right femur (a type of bone fracture that occurs within the joint capsule, often affecting the hip). 2. Type 2 diabetes mellitus (condition in which the body [NAME] use insulin correctly and sugar builds up in the blood) without complications. 3. Systemic lupus erythematosus (an autoimmune disease in which the body's immune system mistakenly attacks its own healthy cells and tissues, leading to inflammation and damage in various…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-28 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide an ongoing program of activities designed to meet the interests for 1 (R #11) of 6 (R #11, R #12, R #48, R #118, R #122, and R #131) residents reviewed for activities by not providing meaningful individualized activities based upon residents' interests. If residents are not provided or encouraged to attend/participate in activities that meet their interests, then they are likely to experience an increase in boredom, isolation, and depression. The findings are: A. Record review of R #11's admission record, no date revealed an admission date of 10/02/25 with the following diagnoses: 1. Hemiplegia and Hemiparesis following Cerebral Infarction affecting left dominant side (is a symptom that involves one-sided paralysis. A left-sided stroke is a stroke that damages the left side of the brain). 2. Essential (primary) Hypertension (high blood pressure, is a common condition where the force of blood against the artery walls is consistently too high).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to meet the professional standards of practice required to prevent skin breakdown for 1 (R #132) of 1 (R #132) resident reviewed for skin assessments when the facility failed to:Ensure a Braden Scale assessment was completed upon admission-Accurately utilize standardized tools such as the Braden Scale (nursing assessment tool used to estimate a patient's risk of developing pressure injuries (pressure ulcers)).-The lack of documented off-loading (Offloading is crucial for preventing pressure ulcers, particularly in individuals with limited mobility or those confined to a bed or wheelchair. By redistributing pressure away from vulnerable areas, offloading helps mitigate the risk of pressure ulcer development) coccyx (tailbone, the last bone at the end of the spine) directly contributed to the tissue necrosis (death of body tissue).These deficient practices led to the development of pressure injury to the coccyx area.The findings are:A. Refer to F0641 for related findings.B. Record review of R #132's Electronic Medical Records…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that resident preferences were honored for 1 (R #104) of 1 (R #104) resident reviewed when:-the facility served green peas despite the resident's dietary profile indicating a preference for no peas.The findings are: A. Record review of R #41's facesheet revealed she was admitted on [DATE] with the following diagnoses (including but not limited to): 1. Parkinson's Disease (progressive neurodegenerative disorder that primarily affects movement and is characterized by symptoms such as tremors, stiffness, and balance difficulties) with dyskinesia (involuntary or uncontrolled movements of the body, which can range from mild tremors to severe, erratic motions). 2. Presence of intraocular lens (artificial lens implanted in the eye to replace the natural lens). 3. Presbyopia (the gradual loss of your eyes' ability to focus on nearby objects). B. On 01/27/26 at 12:40 pm, during on observation in the dining room, R #104 was served beef chili…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-28 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to :Ensure stored foods are not left open to air.Ensure staff wore beard nets in the kitchen. These deficient practices are likely to affect all 107 residents listed on the census provided by the Administrator on 05/12/25 and may lead to foodborne illnesses in residents if proper food storage and safe food handling practices are not adhered to.The findings are: A. On 01/20/26 at 12:13 pm during an observation of the kitchen revealed one ten-pound box of frozen hamburger patties stored in freezer open to air.B. On 01/20/26 at 12:15 pm during an interview, Dietary Manager (DM) confirmed the ten-pound box of frozen hamburgers was open to air and should not have been left open.C. On 01/27/2026 12:27 pm during an observation of the kitchen revealed that Dietary Aide (DA) #1 was not wearing a beard guard and was serving lunch.D. On 01/27/26 at 12:38 am during an interview, the DM confirmed that DA #1 was not wearing a beard guard and stated that he should have been.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited beforedisputed · IDR2025-05-27 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interviews, the facility failed to ensure the facility had sufficient staff to meet the needs of all 110 residents who resided in the facility when staff failed to: 1. Offer baths or showers to the residents as scheduled and per residents' preference. 2. Offer substantial/maximal eating assistance for residents that require activities of daily living (ADL; activities related to personal care such as bathing, showering, dressing, walking, toileting, and eating) assistance. 3. Maintain fingernail length and cleanliness for residents who are dependent on the facility for ADL's. 4. Maintain dignity of residents who are dependent on the facility for ADLs. These deficient practices are likely to affect the comfort, dignity and health of the residents. The findings are: A. Refer to F0658 and F0677 for related findings. B. On 05/01/25 at 3:44 pm during an interview with Certified Nursing Assistant (CNA) #1, she stated the facility needs extra staff to complete daily tasks. She stated there isn't always enough staff to help with the Hoyer (resident moving device)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-27 · tag F0920 — widespread
    Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure that meals were served to residents at the posted serving times (Breakfast 7:30 am, Lunch 12:30 pm and Dinner 5:30 pm). This deficient practice is likely to result in the disruption of residents' dining experience. The findings are: A. On 05/01/25 at 9:49 am during initial walkthrough of the dining room and kitchen, lunch time was posted to be served at 12:30 pm. B. On 05/01/25 at 10:06 am during an interview with R #13, she stated that breakfast, lunch and dinner trays are always late. C. On 05/01/25 at 11:03 am during an interview, R #13 stated breakfast comes out late, sometimes at 9:00 am. Lunch comes to the rooms at 1:45 pm and dinner comes to the rooms at 6:45 pm. D. On 05/01/25 at 12:36 pm during an observation of lunch time in the dining room, the first resident meal tray was served at 12:51 pm. The last resident meal tray was served at 1:11 pm. E. On 05/01/25 at 1:15 pm during an observation of lunch time, the first lunch trays were delivered to north hall from kitchen. The Certified Nurse Aid (CNA)'s started…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-27 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to conduct an in-depth investigation and correct the grievance allegation for 2 (R #13 and 14) of 2 (R #13 and 14) residents reviewed for the outcomes and resolutions of their grievances. This deficient practice could likely result in the facility not considering the needs of the residents or adequately resolving their grievances and could likely lead to a decrease in resident quality of life. The findings are: A. Record reveiw of the facility's policy dated 10/15/24 regarding resident grievances. The policy stated in brief: -Resident/patients have the right to voice grievances to the center or other agency without fear of discrimination or reprisal. Service location (the facility residence of the resident/patient) will inestigate, document and follow up on all concerns and grievances registered by any patient or patient representative. Social services personnel will serve as patient advocates. The facility administrator will serve as the Grievance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-27 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview, the facility failed to provide showers, eating assistance, skin assessments and grooming care for 1 (R # 5) of 1 (R #5) resident when the facility failed to assist resident with ADL (Activities of Daily Living) care in accordance with Physician approved POC (Plan of Care). This deficient practice is likely to affect the dignity, health and comfort of the residents. The findings are: A. Record review of R #5's face sheet revealed R #5's was admitted on [DATE]. B. Record review of R #5's plan of care dated 04/03/25, revealed R #5 requires assistance/is dependent for ADL care. Dependent care includes: bathing, grooming, personal hygiene, dressing, eating, bed mobility, transfer, locomotion, and toileting. Facility interventions are: -Provide resident with substantial/maximal assistance for personal hygiene. -Provide resident with substantial/maximal assistance for showering/bathing. -Provide resident with substantial/maximal assistance for oral hygiene. -Provide R…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-27 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide activities of daily living (ADL; activities related to personal care such as bathing, showering, dressing, walking, toileting, and eating) assistance for baths and showers by the facility staff for 2 (R #5 and R #12) of 2 (R #5 and R #12) residents reviewed for ADLs (activities of daily living). This deficient practice is likely to affect the dignity and health of the residents. The findings are: R #5 A. Record review of R #5's face sheet revealed R #5 was admitted on [DATE] with the following diagnoses: -Epilepsy, (a brain condition that causes recurring seizures). -Multiple Sclerosis, (the immune system attacks the protective sheath that covers nerve fibers). Symptoms include: lack of coordination, loss of muscle control, weakness, loss of bladder and or bowel control. -Hemiplegia, (paralysis of muscles of the lower face, arm, and leg on one side of the body). -Unspecified dementia, (a group of symptoms dealing with affecting memory, thinking…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-27 · tag F0711 — pattern
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents had a written, signed, and dated progress note from their physician after each visit for 3 (R #'s 4, 7 and 8) of 3 ( R #'s 4, 7 and 8) residents reviewed for current physician progress notes and documentation. This deficient practice is likely to result in resident's records being incomplete and resident care not being documented and reviewed. The findings are: R #4 A. Record review of R #4's face sheet dated 05/05/25 revealed she was admitted to the facility on [DATE] with the following diagnoses: -Cerebral Infarction (stroke). -Dysphagia (difficulty swallowing). -Epilepsy (a chronic condition that is characterized by seizures). The face sheet also states that R #4's primary care provider is a Medical Doctor (MD) who is part of a local primary care service (PCS) that is not associated with the facility. The face sheet further revealed that R #4 was discharged on 03/06/25 due to her death. B. Record review of R #4's electronic medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide quality of care for 1 (R #4) of 3 (R #'s 4, 7, and 8) residents reviewed for change in condition when care was not provided in a timely manner. This deficient practices likely resulted in worsening condition and unnecessary discomfort for the residents. The findings are: A. Record review of R #4's face sheet revealed she was admitted to the facility on [DATE] with the following diagnoses: -Cerebral Infarction (stroke). -Dysphagia (difficulty swallowing). -Epilepsy (a chronic condition that is characterized by seizures). The face sheet also confirmed that R #4's primary care provider is a Medical Doctor (MD) who is part of a local primary care service (PCS) that is not associated with the facility. B. Record review of R #4's daily care notes revealed the following: -03/01/25 at 5:26 pm, R #4 is reported to have chills, a measured body temperature of 99 degrees (normal body temperature is 98.6) and a cough. The reporting nurse indicated she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ddisputed · IDR2025-05-27 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to effectively manage pain for 1 (R #1) of 1 (R #1) resident reviewed for pain when staff did not provide pain treatment. This deficient practice likely resulted in R #1 experiencing long periods of pain without sufficient relief. The findings are: A. Record review of R #1's face sheet revealed R #1 was admitted into the facility on [DATE]. B. Record review of R #1's physician orders revealed the following: 1. 01/29/25: Acetaminophen 325 MG (milligram) every six hours as needed. Notify physician/midlevel provider if discomfort persists. 2. 01/29/25: Lidocaine External Cream 4 % (percent) every twenty four hours for pain (one patch each shoulder). 3. 04/21/25: Oxycodone 5 MG every six hours as needed for pain for two weeks (on hold as of 05/02/25) 4. 05/01/25:Acetaminophen 325 MG (milligram) every six hours. 5. 05/02/25: Excedrin Migraine Oral Tablet 250-65 MG, give two tablets by mouth only for one day. C. Record review of R #1's nursing progress notes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-28 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to serve food under sanitary conditions when staff did not use proper handling techniques of glasses, bowls, and drinks while distributing meals to residents in the dining room. This deficient practice is likely to affect all 117 residents listed on the resident census list provided by the administrator on 10/21/24; and could likely lead to foodborne illnesses in residents if safe food handling practices are not adhered to. The findings are: A. On 10/21/24 at 12:56 pm during an observation of the lunch meal service revealed an activity staff member assisted with meal service to the residents. The activity staff handled the resident's cups and and bowls by the rims. He did not perform hand hygiene between serving the resident trays. Observation revealed that these residents consumed these food and beverages. B. On 10/21/24 at 12:59 pm, an observation of the lunch meal service revealed an unknown female staff member assisted with meal service to the residents. The unknown staff handled resident bowls of food with her thumb…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-28 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and observation the facility failed to ensure staff served meals that were attractive and palatable (pleasant to taste) for 3 (R #'s 10 , 52, and 54) of 5 (R #'s 10, 52, 54, 97 and 107) residents reviewed for meal quality. This deficient practice reduces residents' ability to eat and enjoy meals, may decrease their quality of life, and could likely lose weight. The findings are: R #10 A. On 10/22/24 at 3:31 pm, during an interview, R #10's Power of Attorney (POA; legal authorization for a designated person to make decisions about another person's property, finances, or medical care) stated she witnessed on numerous occasions while visiting with R #10, staff delivered the resident's food being last and cold. She stated R #10 often did not eat because the food was unrecognizable and tasted horrible. B. On 10/23/24 at 2:40 pm, during an interview, R #10 stated his meals were often cold by the time staff served him. He stated staff forget to deliver his meals to his room on several occasions. He stated he ate all his meals in his room. R #52 C. On 10/23/24 at 10:04 am…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-28 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure care plans included comprehensive medical history information for 1 (R #112) of 1 (R #112) residents reviewed for comprehensive care plans. This deficient practice could likely result in staff not understanding and implementing the needs and treatments of residents. The findings are: A. Record review of R #112's facesheet revealed R #112 admitted to the facility on [DATE] with the following list of diagnoses (not all-inclusive): -Diabetes mellitus (a chronic disease in that occurs when the body is unable to control blood sugar levels). -Sepsis (a life-threatening extreme immune system response to infection or injury which can cause inflammation, blood clots, and damaged blood vessels reducing the blood flow and oxygen delivered to the body's organs). -Acute respiratory failure (inability to maintain adequate oxygenation in the body). -Atrial fibrillation (Afib: a type of irregular heartbeat that occurs when the electrical signals in the heart's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-28 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure that activities of daily living (ADL; activities related to personal care such as bathing, showering, dressing, walking, toileting, and eating) were maintained for 1 (R #10) of 3 (R #'s 10, 97, and 107) residents sampled for ADLs when staff failed to provide assistance with toileting needs for R #10 when staff told him to use the restroom in his brief instead of assisting him up to the toilet. This deficient practice could likely result in residents' experiencing a decline in their ability to perform activities of daily living (ADLs) and to feel embarrassed and undignified. The findings are: A. Record review of the face sheet for R #10 dated 09/28/24, revealed an initial admission date of 09/20/2011 and included the following diagnoses: -Orthopedic aftercare following surgical amputation, -Dehiscence of amputation stump (condition where the wound along the surgical line opens up), -Morbid obesity (severely overweight), -Need for assistance with personal care, -Limitation of activities due to disability, -Acquired…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-28 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to follow dietary orders regarding food allergies for 1 (R # 77) of 1 (R #77) resident reviewed with food allergies. This failure had the potential to affect residents with food allergies. This deficient practice could likely cause a resident to have a medical emergency due to food allergies. The findings are. A. On 10/22/24 at 10:00 am, during an interview with R #77, she stated she had received a strawberry banana yogurt today (10/22/24) and another time she received strawberry banana yogurt. On 10/02/24, R #77 stated that she got an actual banana with her meal. R #77 stated she is worried that she could be in danger as she has a banana allergy, even if it is banana-flavored. R #77 stated the allergy is documented on her meal ticket. Although she avoids eating bananas, she finds it strange that she still experiences allergic reactions to food containing banana flavor. She confirmed that she has photographic evidence from the three days she received…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-23 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure there was enough staff available to operate a Hoyer lift (mechanical device used to transfer patients from one surface to another) for 2 (R #1 and R #3) of 3 ( R #1, R #3, and R #4) residents reviewed for Hoyer lift usage. This deficient practice could likely result in residents experiencing issues while being transferred, including being bumped into walls, developing bruises, and feelings of frustration. The findings are: A. Record review of NM complaint #73644 revealed family member of R #1 reported . Staff that use the Hoyer lift to transfer her mother and are too rough with her. They also only use one person to transfer her while using the hoyer lift. As a result, the staff push on her mother while transferring her and not using the Hoyer which has left her mom with bruising . B. Record review of R #1's face sheet revealed R #1 was admitted to the facility on [DATE] with the pertinent diagnosis of morbid obesity (a disorder that involves…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-20 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide a comfortable, homelike environment for 2 (R #5 and R #7) of 3 (R #5, R #6, and R #7) residents reviewed for resident rights by failing to ensure the hallway remained free of a persistent urine smell. This deficient practice could lead to residents feeling disrespected, uncomfortable, and embarrassed. The findings are: A. On 03/19/2024 at 9:45 AM during an observation, the facility's north hallway near the nurse's station had a strong smell of urine. B. On 03/19/2024 at 11:05 AM during an interview with R #5, she stated the hallways of the facility always smelled like urine, and it got much stronger on the weekends. She stated it felt gross to smell that. C. On 03/19/2024 at 1:29 PM during an interview with R #7's family member, she stated, that during R #7's stay at the facility from 02/24/24 to 03/07/24, there was constantly a very strong smell of urine and feces in the facility, especially on the right (north) hall. She added she and her family member felt very uncomfortable and disgusted by the smell. D. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-20 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide an activities program designed to meet the interest and preferences of each resident for 3 (R #4, R #5, and R #6) of 3 (R #4, R #5, and R #6) residents reviewed for activities. This deficient practice could result in residents feeling less connected to their peers, having lower self-esteem, and experiencing a decline in psychosocial well-being. The findings are: R #4 A. Record review of R #4's Recreation Comprehensive Assessment, dated 11/15/2023, revealed the resident felt it was very important that he participated in his favorite activities, but the assessment did not include a list of the resident's preferred activities. B. On 03/19/2024 at 9:55 AM, an observation of the facility's day room revealed a large whiteboard where staff list the current month's activities. Further observation revealed the whiteboards was blank. C. On 03/19/2024 at 10:16 AM during an interview, R #4 stated he enjoyed socializing with other residents, but he did not know when or what the next group activity would be. He…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-20 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to: 1. Monitor blood sugar levels, and; 2. Notify the physician when a resident's blood sugar dropped below 70 milligrams (mg) / decilitre (dL; A blood sugar reading below 70 mg/dL is considered low and dangerous. A a normal level is 90 to 130 mg/dL.) This deficient practice affected 2 ( R #6 and R #11) of 3 (R #6, R #8, and R #11) residents reviewed for diabetic management. This deficient practice could likely result in residents feeling physically ill and unsatisfied with the care received. The findings are: Findings for R #11: A. Record review of R #11's face sheet revealed R #11 admitted to the facility on [DATE] with the pertinent diagnosis of type 2 diabetes mellitus (a condition in which the body has trouble controlling blood sugar and using it for energy) with hyperglycemia (when blood sugar falls below a healthy level). Further review revealed R #11 discharged on 01/18/24. B. Record review of a grievance submitted by R #11's husband, dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-31 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to prevent resident-to-resident physical abuse and to protect multiple residents from physical altercations for 2 (R #3 and 4) of 3 (R #3, 4 and 6) residents reviewed for abuse. This deficient practice could likely result in residents feeling unsafe in their home. The findings are. A. Record review of a complaint submitted to the state agency on 09/15/23 alleged that R #3 was targeted during smoking breaks and experienced repeated physical assaults by R #4. B. Record review of the nursing progress note for R #3, dated 01/19/23 at 12:18 am, revealed R #4 slapped R #3 while smoking outside of the facility. R #3's right cheek was red and tender after slap. Staff rechecked an hour or so after incident and did not note any redness. C. Record review of the nursing progress note for R #3, dated 06/22/23 at 6:17 am, revealed R #3 reported being hit in the face by another resident (R #4), because she would not give him a cigarette. Resident's left cheek was reddened at time of the incident. D. Record review of the nursing progress…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-06 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility failed to: 1. Serve food according to the presented menu; 2. Communicate menu changes with residents; 3. Follow Dietary Orders regarding food allergies. These deficient practices have the potential to affect all residents listed on the census presented by the Center Executive Director on 08/27/23 and could likely result in resident frustration and/or dissatisfaction with meal options and having a medical emergency due to food allergies. The findings are: A. On 08/28/23 at 10:14 am, during an interview, R #94 stated, They always change the menu at the last minute. B. On 08/30/23 at approximately 3:15 pm, during an interview, R #87 stated, What is on the menu is not what is being served frequently, and they are not informed when the menu changes. She further stated sometimes the next days' menu is not available for them, and they often do not know what they are getting until it is served. C. On 08/31/23 at 9:31 am during an interview, Dietary Manager…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-06 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to serve food under sanitary conditions by: 1. Not dating food packages in reach-in refrigerator and walk-in refrigerator and freezer; 2. Not using proper handling techniques of glasses, bowls and drinks while distributing meals to residents in the dining room; and 3. Not storing or not disposing individual salsa and individual butter servings, after meal service. These deficient practices are likely to affect all 117 residents listed on the resident census list provided by the Administrator on 08/27/23; and could likely lead to foodborne illnesses in residents if safe food handling practices are not adhered to. The findings are: A. On 08/27/23 at 5:02 pm, during the initial tour of the kitchen, an observation of the walk-in freezer and walk-in refrigerator revealed the following: 1. Five bags of undated 40 ounce (oz) corn in freezer, 2. One undated bag of whole California 32 oz blend vegetable; 3. One undated, opened bag of blueberries, 4. One ear of corn…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0552 — pattern
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure that residents or the guardians were aware of and understood the risks and benefits of medication and the reason they were receiving the medications for 2 (R #63 and R #67) of 3 (R #2, R #63, R #67) residents reviewed for unnecessary medications. If the residents or their guardians are not informed of the risks of benefits of the medication, they are not able to make informed decisions. The findings are: R #63 A. Record review of R #63's physician's orders revealed: 1. Order start date of 01/28/23. Fluoxetine HCI (used to treat major depressive disorder). 40 MG (milligrams). Give one capsule by mouth at bedtime for depression, tearfulness, and feelings of hopelessness. 2. Order start date of 03/31/23. Depakote (used for bipolar disorder-a mental health condition that causes extreme mood swings) tablet delayed reaction. 500 MG. Give one tablet by mouth two times a day for delusion (false belief that conflicts with reality) with agitation (state of excitement, disturbance or worry). B. Record review of R #63's medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview the facility failed to safeguard (secure or protect) clinical record information by leaving Protected Health Information (PHI) unattended. This deficient practice has the potential to affect all 25 residents residing on the south middle hall (residents were identified by the Resident Census List provided by the Administrator on 08/27/23). If resident's clinical information is not adequately safeguarded, resident's PHI is likely to be accessed (obtained or examined) by unauthorized (not having permission or approval) residents, visitors, and/or staff. The finding are: A. On 08/28/2023 at 12:54 PM, observation revealed Registered Nurse (RN) #2 walked away from the south middle hall medication cart and into a resident's room to deliver medications. RN #2 left the computer unlocked with residents' identities visible and accessible. B. On 08/28/23 at 1:00 PM, during an interview, RN #2 stated they should lock their medication cart and computer whenever they leave their cart.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview, the facility failed to accurately complete the Minimum Data Set (MDS - assessment tool used to facilitate resident care in nursing homes) of 3 (R #22, R #94 and R #225) of 4 (R #22, R #94, R #224 and R #225) residents reviewed for current and up-to-date comprehensive assessments of residents. The facility failed to comply with the requirement to thoroughly assess and plan care for the residents by not completing the MDS in a timely manner. This deficient practice is likely to result in residents not receiving the optimal care needed to live and thrive within their environment. The findings are: Findings for R #22: A. Record review of R #22's face sheet, dated 03/28/23, revealed an initial admission date of 03/28/23 and a discharge date of 07/31/23. B. Record review of R #22's MDS log revealed staff completed the Entry MDS on 03/28/23, the admission MDS completed on 04/03/23, and the Discharge MDS completed on 07/31/23. The completed Quarterly MDS was due by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-06 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This is a repeat deficiency. Based on observation, record review, and interview, the facility failed to revise the care plan for 2 (R #55 and R #94) of 2 (R #55 and R #94) residents reviewed for care plan revisions. This deficient practice could likely result in staff being unaware of residents' healthcare care needs, durable medical equipment (a medically necessary device that helps improve residents' quality of life) needs, and may present safety hazards (objects or situations that could cause harm, injury or illness). The findings are: Findings for R #55: A. Record review of R #55's electronic medical record (EMR) revealed the following diagnoses related to mobility (ability to move freely and easily): - Hemiplegia (paralysis on one side of the body) and hemiparesis (weakness on one side of the body) following cerebral infarction (stroke) affecting left non-dominant side, - Acquired absence of right leg below knee [amputation (surgical removal) of the right leg leaving the knee in tact], - Acquired absence of left leg below knee [amputation (surgical removal) of the left leg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-06 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to provide activities to promote the mental and psychosocial well-being for 2 (R #23 and R #43) of 9 (R #23, R #29, R #34, R #40, R #43, R #46, R #50, R #52, and R #62) residents reviewed for activities. This deficient practice has the potential to result in residents becoming depressed and feel like they have no quality of life. The findings are: R #23 A. Record review of R #23's facility face sheet revealed initially admitted to the facility on [DATE] with a diagnosis of: - Parkinson's Disease (a progressive disease of the nervous system marked by tremor, muscular rigidity, and slow, imprecise movement, chiefly affecting middle-aged and elderly people); - Dementia (a condition characterized by progressive or persistent loss of intellectual functioning, especially with impairment of memory and abstract thinking, and often with personality change, resulting from organic disease of the brain) in other diseases classified elsewhere, moderate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview, the facility failed to offer sufficient fluid for hydration (the replacement of body fluids lost through sweating, exhaling, and eliminating waste) for 1 (R #23) of 1 (R #23) resident sampled for hydration. This deficient practice could likely result in the resident feeling dehydrated (occurs when a person uses or loses more fluid than taken in, and the body doesn't have enough water and other fluids to carry out its normal functions), the body lacking adequate hydration for highest practicable well-being, and low blood pressure. The findings are: A. Record review of R #23's facility face sheet revealed initially admitted to the facility on [DATE] with a diagnoses of: - Parkinson's Disease (a progressive disease of the nervous system marked by tremor, muscular rigidity, and slow, imprecise movement, chiefly affecting middle-aged and elderly people), - Dementia (a condition characterized by progressive or persistent loss of intellectual functioning, especially…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to meet professional standards of care for 6 (R #9, R #17, R #75, R #88, R #111, and R #279) out of 6 (R #9, R #17, R #75, R #88, R #111, and R #279) residents reviewed for respiratory care by: 1. Not properly dating and monitoring the oxygen delivery tubing for residents and not dating the humidifier bottle (bottle of water that provides water to the oxygen to prevent the air from being too dry) for residents; 2. Not ensuring that R #9 had his oxygen (O2) machine turned on and the tubing was placed in his nostrils and that R #75 had his O2 tubing in his nostrils and; 3. Not providing written physician orders for the administration of oxygen therapy for R #279. These deficient practices could likely lead to hypoxia (decreased oxygen to the body) and/or could likely lead to respiratory infections by the oxygen tubing becoming clogged due to condensation (process where water vapor becomes liquid), or becoming dirty leading to the reduced flow of oxygen. The findings are: R #88: A. On 08/27/23 at 8:08 PM, R# 88 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure ongoing communication and collaboration with the dialysis (clinical purification of blood as substitute for normal kidney functioning) facility regarding dialysis care and services for 1 (R #55) of 1 (R #55) resident reviewed for dialysis. If the facility is unaware of residents status, current condition, or any barriers or complications, then residents are likely to not receive the appropriate monitoring and care they need. The findings are: A. Record review of the medical record for R #55 indicated the resident went to dialysis on Tuesdays, Thursdays, and Saturdays. B. Record review of the care plan, dated 04/14/22, indicated R #55 had impaired renal function and was at risk for complications related to hemodialysis, renal insufficiency. One of the interventions on the care plan indicated to send communication book to dialysis and review book upon return. C. Record review of the physician orders indicated the following: Post Dialysis Weight: Enter post dialysis weight from dialysis communication sheet when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide a drug regimen (prescribed systematic form of treatment) that was free from unnecessary psychotropic medication (psychotropic medication is a type of medication that affects the mind, emotions) by not responding to the pharmacy recommendations for 2 (R #9 and R #63) of 6 ( R #9, 11, 31, 35, 63 and 224) residents reviewed for unnecessary medication. This deficient practice could likely have lead to residents receiving antipsychotic medication that they may not need which could cause increased risk of adverse drug effects, including falls and cognitive impairment and harmful drug interactions. The findings are: R #9 A. Record review revealed that R #9 had a physician order for lorazepam oral tablet, 0.5 mg (milligrams). Give one tablet by mouth, two times a day, for anxiety. Start date 03/21/23. B. Record review revealed that R #9 had a physician order for sertraline (Zoloft used for depression) tablet, 25 mg. Give one tablet by mouth, one time a day, for depression, tearfulness, refusal of care/food. Start date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-06 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to: 1. Properly store medications in a medication cart; 2. Document the daily medication refrigerator internal temperatures and daily medication storage room temperatures; 3. Lock medications carts when they were unattended. These deficient practices have the likelihood to result in the residents in the south back and north back hall, that were identified on the census list provided by the Centers Executive Director (CNE) on 08/27/23, to receive improperly temperature-controlled medications that have either lost their potency (strength of a drug) or effectiveness; allow residents medications to be accessed by unauthorized (not having permission or approval) staff or residents. The findings are: Findings for Medication Cart: A. On 08/27/23 at 5:26 PM, during an observation of the south back medication cart, a loose white oval pill, with the letters APO imprinted on one side, was observed in the top drawer of the medication cart. B. On 08/27/23 at 5:27 PM, during an interview, Licensed Practical Nurse (LPN) stated that loose…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0790 — failed to provide dental care — pattern
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure a resident received dental services for 1 (R #30) of 1 (R #30) resident reviewed for dental services. This deficient practice can result in the resident not receiving dental care and services to meet the resident's needs. The findings are: A. On 08/27/23 at 7:32 pm, during an interview, R #30 stated he did not have dentures and had asked for them a while ago. B. Record review of R #30's electronic health record revealed a progress note, dated 03/09/23, indicated an oral health evaluation had been completed for R #30 and identified R #30 had 1-3 decayed or broken teeth. C. Record review of R #30's care plan, with a review date of 06/04/23, revealed the following: Resident exhibits or is at risk for oral health or dental care problems. Obtain dental consult as needed. Date initiated: 03/09/23. D. Record review of R #30's electronic health record revealed the following: - Record review of the clinical physician orders listed for R #23 revealed the record did not contain orders written for a dental consult as needed. -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-06 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to accurately document in resident's records the Administration Disclosures (also referred to as a consent form - consent explaining risks and benefits of psychotropic medication) when they failed to document antidepressant medications, and anti-anxiety medication on the consent form for 1 (R # 67) of 1 (R #67) resident reviewed for psychotropic medication (a type of medication that affects the mind, emotions and behavior). This deficient practice could likely result in residents and/or resident healthcare decision makers not being informed about the risks and benefits of using Psychotropic Medications. The findings are: A. Record review of R #67's consent form revealed: Psychotropic medication administration disclosure, dated 03/23/23, did not list vilazodone (used to treat depression), hydroxyzine pamoate (an antihistamine used to treat insomnia), and risperdal (used to treat bipolar disorder).The only medication the POA (Power of Attorney) consented to was ativan (an anti-anxiety medication). B. Record review of R #67's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure a resident was treated with dignity and respect when staff did not provide privacy for 1 (R #75) of 1 (R #75) resident. This deficient practice could likely cause the resident to feel embarrassed and disrespected. The findings are: A. On 08/29/23 at 11:35 am, an observation of R #75's room revealed the door was open, the curtain was not pulled to provide privacy, and R #75 used his portable urinal (container used to collect urine). A maintenance staff member stood in the doorway, and Certified Nursing Assistant (CNA) #4 assisted R #75 with using his portable urinal. CNA #4 peeked her head out of the room, and surveyor asked if the door should be closed. CNA #4 did not answer but closed the door to R #75's room. B. On 08/29/23 at 4:30 pm, during an interview, CNA #4 stated she should have closed the door before R #75 started using his portable urinal. CNA #4 stated the Maintenance staff member stood in the doorway to translate since R #75 speaks Spanish, and she does not.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-06 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This is a repeat deficiency. Based on interview and record review, the facility failed to ensure a current copy of a resident's advance directive [a document, also known as the New Mexico Medical Orders For Scope of Treatment (MOST) form indicating a person's wish whether or not to receive CPR (cardiopulmonary resuscitation: an emergency lifesaving procedure performed when the heart stops beating) when they have no pulse or are not breathing] was present in the resident's medical record for 1 (R #81) of 1 (R #81) resident reviewed for advance directives. This deficient practice could likely result in a resident's wishes not being honored. The findings are: A. Record review of R #81's EMR (electronic medical record) indicated the resident's advanced directive status was full code (attempt Cardiopulmonary resuscitation (CPR)). B. Record review of R #81's MOST form, dated [DATE], revealed full code as his advanced directive status. C. Record review of R #81's care plan meeting note, dated [DATE], revealed, Advance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-06 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure written grievance (complaints over something believed to be wrong or unfair) decisions included whether or not the grievance was confirmed and the date the grievance was resolved for 1 (R #31) of 1 (R #31) resident reviewed for grievances. This deficient practice could likely result in residents feeling unimportant and/or unsatisfied with the results of the grievance process. The findings are: A. On 08/30/23 at 3:00 pm, during an interview, R #31 stated staff do not keep them (residents) informed of the actions taken to resolve grievances filed. B. Record review of the facility policy titled OPS204 Grievance/Concern, revision date 07/19/23, revealed: - Upon receipt of the 'Grievance/Concern Form', the administrator or designee will document the grievance/concern on the 'Grievance Concern Log;' - The completed 'Grievance/Concern Forms' will be reviewed and retained by the Administrator. C. Record review of the grievances filed by R #31, dated 7/30/23, 08/07/23 and 08/21/23, revealed the grievances did not contain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-06 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to keep residents free from physical restraints for 1 (R #23) of 1 (R #23) resident, when staff used the resident's geriatric chair as a side rail to keep resident from getting out of bed for R #23. This deficient practice could likely result in physical restraints being used for discipline or staff convenience; therefore, unnecessarily preventing residents from freedom, movement, or activity. The findings are: A. Record review of R #23's face sheet revealed he was initially admitted to the facility on [DATE], with a diagnosis of: - Parkinson's Disease (a progressive disease of the nervous system marked by tremor, muscular rigidity, and slow, imprecise movement, chiefly affecting middle-aged and elderly people); - Dementia (a condition characterized by progressive or persistent loss of intellectual functioning, especially with impairment of memory and abstract thinking, and often with personality change, resulting from organic disease of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-06 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to create an accurate Baseline Care Plan (minimum healthcare information necessary to properly care for a resident immediately upon their admission to the facility) within 48 hours of admission for 1 (R #224) of 3 (R #'s 94, 224 and 225) residents reviewed for Baseline Care Plans. This deficient practice could likely result in a decline in the residents' condition due to staff not being aware of the care residents' need and residents not being able to attain or maintain their highest practical level of well-being. The findings are: A. Record review of Face Sheet dated 08/25/23 revealed this as an initial date and included the following diagnoses: - Sepsis (an infection in the blood); - Enterocolitis (inflammation of the large and small intestines) due to C-diff (Clostridioides difficile - bacterial infection of the large intestine); - Muscle weakness; - Abnormalities of gait (how a person walks) and Mobility; - Type 2 diabetes (high blood sugar) with Diabetic Neuropathy (nerve damage caused by high blood sugar); - Type 2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-06 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview, the facility failed to develop and implement a comprehensive person-centered care plan for 2 (R #38 and R #94 ) of 3 (R #s 38, 94, 224 and 225) residents reviewed for comprehensive person-centered care plans. This deficient practice could likely result in staff's failure to understand the needs and implement the appropriate treatments for residents, possibly resulting in decline in abilities and a failure to thrive. The findings are: A. Record review of Face Sheet dated 04/08/22 for R #94 revealed this as an initial admission date and included the following diagnoses: - Alcoholic cirrhosis of the liver (when healthy liver tissue is replaced with scar tissue due to heavy alcohol use), - Acute respiratory failure with hypoxia (a life-threatening condition where the lungs cannot provide enough oxygen to the blood and organs), - Chronic obstructive pulmonary disease (lung disease that causes difficulty breathing and persistent cough), - Chronic viral hepatitis C…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-06 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interveiws and observations, the facility failed to provide services that meet professional standards for 1 (R #38) of 1 (R #38) residents by: 1. Staff did not follow physician's orders for R #38. 2. Staff did not document compression stockings being placed on the resident. These deficit practices may cause edema (swelling) in bilateral extremities if staff do not follow physician's orders. This can cause build up of fluid, pain, and swelling due to lack of care. Findings for #38 A. On 08/27/23 at 8:23 pm, during an observation, R #38 sat up in his wheelchair. He (resident) had red socks on his (resident) feet. R #38's legs and feet were swollen, and the socks left an indention in his ankle. R #38 did not have compression stockings on. B. On 08/28/23 at 2:30 pm, during an observation, R #38 sat up in his wheelchair. The resident did not have on compression stockings. C. Record review of R #38's physician orders dated 03/31/23, revealed an order for compression stockings, bilateral lower extremity during up hours. D. Record Review of R #38's care plan,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-06 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility failed to provide podiatry (the medical care and treatment of the human foot) services for 1 (R #40) of 1 ( R #40) resident reviewed for toenail care. This deficient practice could likely result in functional decline, pain, and infections. A. Record review of the facility's policy titled Foot Care, last reviewed 08/07/23, revealed Centers will provide foot care and treatment in accordance with professional standards of practice and state scope of practice, as applicable, including to prevent complications from the patient's medical condition(s) such as diabetes, peripheral vascular disease (the reduced circulation of blood to a body part other than the brain or heart.), or immobility (the state of someone or something that is not moving or not able to move) Further review revealed Patients who have complicating disease processes requiring foot care including, but not limited to, infections/fungus, ingrown toenails, diabetes mellitus (a group of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-06 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure urine collection bags did not touch the floor for 1 (R #279) of 1 (R #279) residents with indwelling urinary catheters (plastic tubing that allows urine to come from the body and into a collection bag). This deficient practice could lead to urinary tract infections (UTIs-an infection in any part of the urinary system, the kidneys, bladder, or urethra) and possibly sepsis (an infection of the blood stream that can be life-threatening). The findings are: A. Record review of R #279's facility face sheet revealed he was admitted to the facility on [DATE] with the following diagnoses: benign prostatic hyperplasia [a condition in men in which the prostate gland (located just below the bladder in men and surrounds the top portion of the tube that drains urine from the bladder) is enlarged and not cancerous] with lower urinary tract symptoms and retention of urine unspecified. B. Record review of R #279's admission Minimum Data Set [MDS-a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-06 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide a drug regimen that was free from unnecessary medication by not responding to the pharmacy recommendations for 1 (R #9) of 5 (R #9, 11, 31, 35 and 224) residents reviewed for unnecessary medication. This deficient practice could have likely led to R #9 receiving medication he no longer needed. The findings are: A. Record review R #9's physician order revealed an order for atorvastatin (also known as Lipitor is a statin medication used to prevent cardiovascular disease in those at high risk) calcium tablet, 10 milligrams (mg). Give one tablet by mouth at bedtime for hyperlipidemia (high cholesterol). Start date 03/21/23. B. Record review R #9's physician order revealed an order for aricept [also known as Donepezil is a medication used to treat dementia of the Alzheimer's type (is a progressive and irreversible condition that affects the brain and causes dementia)] tablet, 10 mg. Give one tablet by mouth at bedtime for dementia (memory loss and a loss of other cognitive abilities that interfere with daily life).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2023-09-06 · tag F0584 — failed to keep a safe, clean, comfortable home — widespread
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to maintain a clean and sanitary dining area for the 116 residents listed on the facility census, as provided by facility administrator on 08/27/23. This deficient practice could likely make residents feel uncomfortable due to the unsanitary (dirty area with the likelihood of growing bacteria) floor. The findings are: A. On 08/27/23 at 5:47 pm, during a random observation, the floor in the main dining room, near the vending machine, was black in color, sticky, and measured about 2 feet by 2 feet. Salt, pepper, and sweet n low (artificial sweetener) packets laid on the floor, within the area of the black and sticky floor. B. On 08/27/23 at 5:55 pm, during an interview, Certified Nursing Assistant (CNA) #6 stated staff clean the dining room floor after every meal. C. On 08/27/23 at 8:00 pm, during a random observation, the floor in the main dining room, near the vending machine, was black in color and sticky. This was after dinner service had concluded.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$106,581 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $20,748 — penalty dated 2024-10-28
  • $85,833 — penalty dated 2023-09-06
  • Medicare payment denial — starting 2023-10-13 for 18 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to GENESIS HEALTHCARE — 184 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.4-0.4 vs chain
Health inspection 2 of 52.3-0.3 vs chain
Staffing 4 of 52.5+1.5 vs chain
Quality measures 3 of 53.5-0.5 vs chain
The other 183 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Alexandria Care CenterLos Angeles, CA 1 of 5Bay Crest Care CenterTorrance, CA 1 of 5Bethlehem North Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bethlehem South Skilled Nursing And RehabilitationBethlehem, PA 1 of 5Bridgeville Rehabilitation & Care CenterBridgeville, PA 1 of 5Brightwood CenterFollansbee, WV 1 of 5Carlisle Skilled Nursing And Rehabilitation CenterCarlisle, PA 1 of 5Casa De Oro CenterLas Cruces, NM 1 of 5Devonshire Care CenterHemet, CA 1 of 5Gettysburg CenterGettysburg, PA 1 of 5Glenwood CenterFlorence, AL 1 of 5Heritage CenterHuntington, WV 1 of 5Hidden Valley CenterOak Hill, WV 1 of 5Inners Creek Skilled Nursing And Rehabilitation CeDallastown, PA 1 of 5Jersey Shore Skilled Nursing And Rehabilitation CeJersey Shore, PA 1 of 5Kingston Court Skilled Nursing And RehabilitationYork, PA 1 of 5Las Palomas CenterAlbuquerque, NM 1 of 5Lebanon Center, Genesis HealthCareLebanon, NH 1 of 5Lebanon Skilled Nursing And Rehabilitation CenterLebanon, PA 1 of 5Linden Grove Health Care CenterPuyallup, WA 1 of 5Magnolia RidgeGardendale, AL 1 of 5Marmet CenterMarmet, WV 1 of 5Meridian CenterHigh Point, NC 1 of 5Merry Wood LodgeElmore, AL 1 of 5Mount Olive CenterMount Olive, NC 1 of 5Mountain Ridge Center, Genesis HealthCareFranklin, NH 1 of 5Oak Grove CenterWaterville, ME 1 of 5Oceanside Skilled Nursing And RehabilitationHampton, NH 1 of 5Orchard Park Health Care & Rehab CenterTacoma, WA 1 of 5Parkersburg CenterParkersburg, WV 1 of 5Pembroke CenterPembroke, NC 1 of 5Pine LodgeBeckley, WV 1 of 5Playa Del Rey CenterPlaya del Rey, CA 1 of 5Pocahontas CenterMarlinton, WV 1 of 5Pottstown Skilled Nursing and Rehabilitation CentePottstown, PA 1 of 5Putnam CenterHurricane, WV 1 of 5Ridgewood CenterRidgewood, NJ 1 of 5Rio Rancho CenterRio Rancho, NM 1 of 5River City CenterDecatur, AL 1 of 5River Ridge CenterKennebunk, ME

Showing 40 of 183; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
PEAK MEDICAL LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/02/2015
FC-GEN OPERATIONS INVESTMENT LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/01/2012
GEN OPERATIONS I LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/01/2012
GEN OPERATIONS II LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/01/2012
GENESIS HEALTHCARE INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
GENESIS HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
SUN HEALTHCARE GROUP INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/02/2015
SUNBRIDGE HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 04/20/2007
WHITMAN, ARNOLDIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/15/2022
BERG, MICHAELIndividualCORPORATE OFFICERsince 03/02/2015
BRIDGEFORD, LAURAIndividualCORPORATE OFFICERsince 06/01/2024
MENDELSON, AVIIndividualCORPORATE OFFICERsince 06/01/2024
ALLEN, KENNYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/05/2025
NOYA, LISAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/05/2025

CMS files one row per role, so the 17 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted.

9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.0M
Net patient revenuemost recent cost report
+11.6%
Operating marginrevenue minus expenses
$926K
Related-party expense7% of expenses
Who pays — share of resident-days
Medicaid 65%Medicare 4%Other / private 31%

This home reported $926K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$341per resident / day
operating cost
$10,355per month
≈ monthly operating cost
$385per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NM

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Mexico Medicaid page.

Typical monthly cost in New Mexico
$9,125/mo
Nursing home (semi-private)
$10,633/mo
Nursing home (private)
$5,950/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 325037. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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